Cisco Collaboration novosti

Cisco Collaboration novosti
Cisco Collaboration novosti
Aleksandar Vulović, Cisco sistem inženjer
[email protected]
18. jun 2015. Beograd
Agenda
•
Preffered Architecture
•
Demo
•
Endpoints update
•
Telepresence Update
•
Voice Gateway
•
Unified Contect Center Express
•
Virtual Machine Placement Tool
•
http://dCloud.cisco.com
Cisco Collaboration Portfolio
Collaboration
Endpoints
Unified
Communications
Collaboration
Cloud
Conferencing
Customer
Collaboration
What is a Collaboration Systems Release?
A “virtual” release of products and solutions, designed,
implemented, validated, and documented to assure that
they work together.
On-Line Docs
Links to:
•
Compatibility Matrix
•
Preferred Architecture
•
Cisco Validated Designs
•
SRND
•
Validation Test Bed Info
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/ucstart.html
Preferred Architecture, CVD & SRND
•
PA:
http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html
•
CVD:
http://www.cisco.com/c/en/us/td/docs/solutions/CVD/Collaboration/enterprise/collbcvd.pdf
•
SRND:
http://www.cisco.com/cisco/web/docs/iam/unified/ipt1051/Using_SRND_Documents.html
Preferred Architecture &
Headquarters
Unity
Connection
TelePresence
Prime
Management Suite Collaboration
Applications
Instant Message
Unified
& Presence Communications
Manager
3rd Party Solution
Expressway-E
DMZ
Internet
Expressway-C
Mobile/Teleworker
Call Control
TelePresence
Server
Conferencing
Endpoints
Conductor
ISR / CUBE
MPLS WAN
Integrated
Services
Router
Remote Site
Collab Edge
PSTN /
ISDN
Demo
What’s in CSR 11.0?
Jabber 11.0
(Desktop,
Mobile,
Collaboration
SDKEndpoints
& Guest)
SX/MX 8.0
IX 5000 8.1
DX 11.0.1
7800 10.3.1
8800 10.3.1
VXME 11.0
CUCM/IM&P 11.0
Expressway
X8.6
Unified
CUC
11.0
Communications
CUACS 11.0
CUACA 11.0
CER 11.0
CUBE 11.0.1
Paging Svr 11.0
XC 3.0 MR1
TS 4.1.2
Conferencing
TMS 14.6.2
TCS 6.3
CWMS 2.6
UCCX 11.0
UCCE
11.0
Customer
Finesse
11.0
Collaboration
SocialMiner 11.0
CVP 11.0
MediaSense 11.0
PCCE 11.0
CUIC 11.0
CCMP 11.0
EIM/WIM 11.0
Collaboration Endpoints in CSR 11.0
Collaboration
Endpoints
Unified
Communications
Collaboration
Cloud
Conferencing
Customer
Collaboration
Conference Now
Feature Overview
•
Enables conference services native to UCM that
allow for persistent conferences with password
protection
•
Enables queuing of callers prior to the conference
owner establishing the conference
•
Conference Now allows users to manage their own
access code through the User Pages
•
Access to Conference Now resources controlled
through End User configuration (including Feature
Group Templates)
Value
•
Provide enterprise features to mid market customers.
Conference Now
Call Flows
1.
Attendee or owner dials Conference Now
2.
Caller is connected to IVR
4.
Caller enter meeting ID
5.
Caller prompted for host PIN
or attendee access code
6.
7.
8.
Attendee enters access code
Host enter PIN
-If conference has been started, attendee is
added to conference
-If conference has not been started, attendee
put on hold listening to MOH
4.1000#
IVR prompts for meeting ID
6.#
3.
Peter, Attendee
Centralized Number
800-553-6387
Alex, Host
Meeting ID 1000
1. 800-553-6387
GW
2.
3.
5.
7.
7.
Ben, Attendee
IVR
MOH
8.
Attendee listends to MOH until host joins
signal path
media path
Multistream
Experience
Centric
•
Better use of the screen real estate
•
Optimal layouts to maximize the viewing experience
•
More natural conferencing experience
Multistream: How does it work?
Low BW end-point:
180p30
Multicast qualities are
configured by server,
based on consumer
requests aggregation
720p60
360p30
180p30
RTP
session
HD hard end-point:
720p60
Conference
Server
(TS)
SD end-point:
360p30
Multistream: Local Composition
B
C
720p60
360p30
180p30
A
The end user chooses the
layout he/she desires
Conference
Server
(TS)
A: 360p30
B: 180p30
C: 180p30
A: 360p30
B: 360p30
C: 360p30
A: 720p60
B: 180p30
C: 180p30
A
D
A
A
B
B
C
C
B
C
Multistream User Experience
Dual-Screen Endpoint
•
Supports “people+people” experience
•
Second display can show participants’ video when content is not being shared
Without Multistream
With Multistream
Experience
Centric
Multistream User Experience
Single-Screen Endpoint
Without Multistream
With Multistream
Experience
Centric
Cisco Intelligent Proximity
Enhanced Meeting Room Experience
Experience
Centric
•
•
•
Share content from your PC/Mac
anywhere in the room without cables
Easy way to
control room
endpoints from
your smartphone
Receive shared
content on
smartphones or
tablets
Opus Audio Codec
•
•
•
Delivers wideband audio at 25kbps, and has
native adaptation and resiliency
mechanisms, making it ideal for OTT
scenarios.
CSR 11.0: Available, inside the firewall, on
Jabber, SX10, SX20, SX80, MX200G2,
MX300G2, MX700 & MX800.
Post-CSR 11.0: Opus support:
•
In multipoint, with TelePresence Server
•
Via Edge
•
Expanded endpoint support with DX, 7800 &
8800 IP phones
+
Cloud
Value
Connected
Extended
P.862.2 Wideband PESQ scores
Experience
Centric
Better
70
65
60
Opus @ 25Kbps VBR
50
AAC-LD @ 64K CBR
Better
Bitrate (kbps)
55
45
G.722 @ 64K CBR
40
35
30
25
20
4
4.1
4.2
4.3
4.4
4.5
4.6
P.862.2 WB PESQ, ASTS n=10
4.7
4.8
4.9
5
UCM 11.0 Codec Preference Defaults
If Low Lossy Is Configured
for Link Loss Type
If Lossy Is Configured for
Link Loss Type
MP4A-LATM 128k
AAC-LD (MP4A Generic)
MP4A-LATM 64k
MP4A-LATM 56k
L16 256k
MP4A-LATM 48k
OPUS
OPUS
G.722 64k
ISAC 32k
MP4A-LATM 32k
AMR-WB(7k-24k)
G.722.1 32k
G.722 56k
G.722.1 24k
G.722 48k
MP4A-LATM 24 K
G.711 U-Law 64k
G.711 A-Law 64k
G.711 U-Law 56k
G.711 A-Law 56k
ILBC 16k
G.728 16k
AMR-WB(5k-13k)
GSM Enhanced Full Rate 13k
GSM Full Rate 13k
G.729 8k
G.729a 8k
G.729b 8k
G.729ab 8k
GSM Half Rate 6k
G.723.1 7k
MP4A-LATM 128k
AAC-LD (MP4A Generic)
MP4A-LATM 64k
MP4A-LATM 56k
L16 256k
MP4A-LATM 48k
ISAC 32k
AMR-WB(7k-24k)
MP4A-LATM 32k
G.722 64k
G.722.1 32k
G.722 56k
G.722.1 24k
G.722 48k
MP4A-LATM 24 K
G.711 U-Law 64k
G.711 A-Law 64k
G.711 U-Law 56k
G.711 A-Law 56k
ILBC 16k
G.728 16k
AMR-WB(5k-13k)
GSM Enhanced Full Rate 13k
GSM Full Rate 13k
G.729 8k
G.729a 8k
G.729b 8k
G.729ab 8k
GSM Half Rate 6k
G.723.1 7k
Cloud
Value
Connected
Extended
SDN
Stanford Defined Networking
Still Don’t kNow
Still Does Nothing
Software Defined Networking
SDN 101
Control Plane:
• Runs on device CPU
• 1000’s of packets per second
• Routing, STP, AAA, syslog, CLI, etc
Data Plane:
•
•
•
•
Runs on dedicated HW ASICs
Millions or billions of pps
L2 switching, L3 forwarding,
QoS marking/classification/policing
SDN 101
SDN is an approach
to building computer
networks that
separates and
abstracts elements
of these systems
SDN 101
SDN is an approach
to building computer
networks that
separates and
abstracts elements
of these systems
SDN 101
Most companies focusing
on SDN in the data centre.
How will SDN affect the
switches and routers?
APIC - Enterprise Module (EM)
Application Policy Infrastructure Controller (APIC)
DC Module
Enterprise Module
APIC - Enterprise Module (EM)
DC Module
• Focusing on DC
• Uses Nexus 9000
spine and leaf
nodes
• Application centric
policy creation
Enterprise Module
• Focusing on WAN and branch
• Catalyst, ISR and ASR devices
• Centralised policy creation for:
• Security (ACL’s, threat
detection and mitigation)
• Network-wide QoS
• IWAN
QoS Marking Via APIC-EM
Value
Extended
2
1
1
Unified CM
3
4
4
APIC-EM
1.
Endpoints signal call setup to Unified CM (as today)
2.
Unified CM extracts media addresses from call signaling
3.
Unified CM requests QoS setting policy on flows from APIC-EM
4.
APIC-EM instructs switch to apply DSCP according to policy
IP Phones
IP Phone 8800 Series
•
Key features
All have 10/100/1000 Ethernet ports, 5x5 Programmable Line Keys, 4
Programmable Soft Keys, Headset Port (RJ9) & EHS Support (AUX), are a Full
Duplex Speakerphone, support Wideband Audio, and are SIP-only.
NEW !
Available
Now
8811
Display
8841
800 x 480
Greyscale
8851
8861
800 x 480
WVGA (5”)
Integrated Bluetooth
✔
✔
USB
✔ (1 port)
✔ (2 ports)
Smartphone USB Charging
✔
✔
✔*
Tablet USB Charging
✔ (2 KEMs) **
KEM Support
✔ (3 KEMs) *
WIFI (802.11a/b/g/n/ac)
✔ ***
External Audio Port
✔
PoE Class
2
2
3
4
IP Phone 8800 Series
•
New phone for accelerated pervasive collaboration
NEW !
KEM
Available
Now
NEW !
White available
now across
range
•
Full-Featured IP Telephony To Increase Personal
Productivity
•
Intelligent Proximity (8851 & 8861)
•
Tablet and Smartphone charging
•
Key Expansion Module (KEM)
•
Telephony Feature Parity with 7900 and 9900-series
IP Phone 7800 Series
New phone for accelerate pervasive collaboration
•
Priced For Midmarket
•
Full-Featured IP Telephony To
Increase Personal
Productivity
•
Superior Audio Quality –
Wideband Audio Support
•
Lower Power Consumption –
PoE Class 1
Cisco IP Phone 7811
Highest-Quality Voice Communications
What’s New?
New single-line endpoint model
High-resolution monochrome display
Support for XML and CTI applications
Key Customer / Partner Benefits
Affordable value for features
Earth-friendly / low power consumption
Common administration
*Detailed customer & partner benefits are in notes section
www.cisco.com/go/ipphones/7800
Cisco IP Phone 8865
-
720p HD Video and wideband audio
-
Intelligent Proximity with Bluetooth
-
Two USB ports
-
Five programmable line keys
-
5-in. high-resolution (800 x 480) widescreen
-
Gigabit Ethernet Switch
-
802.11a/b/g/n/ac wireless LAN
-
Dual position foot stand
-
Wall mount option
-
Support for up to 3 KEM
-
Requires an Enhanced User Connect License on CUCM
-
FCS in August 2015.
Cisco IP Phone 8845
-
720p HD Video and widebabd audio
-
Intelligent Proximity with Bluetooth
-
Two USB ports
-
Five programmable line keys
-
5-in. high-resolution (800 x 480) widescreen
-
Gigabit Ethernet Switch
-
Dual position foot stand
-
Wall mount option
-
Support for up to 3 KEM
-
Requires an Enhanced User Connect License on CUCM
-
FCS in August 2015.
Jabber 10.6
New on Jabber for Mac
Jabber Phone Mode•
•
Jabber release 10.6 introduces
Phone Only mode for the Mac OS X
platform
Phone mode allow Jabber clients to
operate in voice & video only (no IM)
•
Phone mode doesn’t require
Cisco Presence server to be
installed.
•
Phone mode is now available
across the portfolio (Windows,
Mac, iOS & Android)
New on Jabber iOS/Android
Video Desktop Share (BFCP)
•
Jabber 10.6 introduces Video
desktop share (BFCP - receive
only) on tablet platforms
•
Windows, Mac and Tablet
platforms now all support
desktop share functionality
•
Windows, Apple Mac or
Telepresence endpoint required
to share content
•
Feature also available as BETA
feature on smart phone
platforms
New on Jabber Windows/iOS/Android
Audio & Video Statistics
•
Audio & video statistics
All Jabber clients now support the
display of call statistics
• Added to Windows, iOS and
Android for 10.6
• Support for Copy & Email
of statistics
•
New on Jabber for Windows
Alert When Available
•
User can request an alert when a
contact becomes available
• Feature activated using right click menu
and selecting “Alert when available”
• When contact becomes available a
notification is shown on users screen
until acknowledged
• Once notified, alert will be reset
New on Jabber for Windows
Publish my Location
• User can assign a Location
name, address for each
network location* detected by
Jabber to show contacts where
they are working.
• Feature can be disabled by
both admin and user. User can
choose which locations to
publish
• Most recent active client will be
the published location
*Network location - Each unique subnet &
Default gateway Mac address pair. Multiple network
locations can be assigned to a single Location name
New on Jabber for Windows
Save my Chat to Outlook / File
• Jabber for Windows now
provides the option to save
Chat / IM conversations to
Microsoft Outlook.
• Feature can be enabled/disable
by Jabber administrator as
required (disabled by default)
• Alternatively Jabber can save
chats to a local folder on local
drive for used by Windows
search function
IM Only Screen Share
•
Screen share from an IM session
• No requirement for active call
•
Support for multiparty screen share – up to
1 + 5 participants
•
Support for Remote Desktop Control
•
Independent of telephony mode
• Softphone mode and deskphone mode
supported
•
Protocols & Port Numbers
• IM Screen share capabilities negotiated
through xmpp session
• IM Screen share media selects a random
TCP port ranging from 49152 to 65535
Screen share
button
Recipient can accept or
decline the share invitation
Remote Desktop Control
•
IM Only desktop share recipients can request
to take control of desktop share initiators
remote desktop
•
Initiator is prompted to accept the remote
control request
•
Share recipient can release control
•
Initiator can revoke control at any time
New on Jabber for Windows
Calls : Do Not Disturb
•
Do Not disturb (red) presence state now applies to incoming calls
•
No Ringer and no visual call notifications when in DND, call will appear
as a missed call in call history
•
Both admin and user can change both ringer and notifications DND
preferences
•
Currently independent of CUCM DND – setting DND on desk phone or
CUCM self care may not set Jabber DND
New on Jabber for Windows
Calls: Additional New features
Computer
Headset
Speaker
Ring on all devices: – default to
play ringer and IM alerts on all
connected devices to ensure
audio notifications not missed by
user
Audio device controls –
select audio device directly
from conversation window
Early mute: avoids taking
focus on entry to conference
calls & WebEx meetings
New on Jabber for Mac
Custom Contacts
•
Jabber Mac now aligns
with Windows to provide
custom contact support
•
User can create contacts
outside the corporate
directory
•
Voice and Video calls can
be initiated to custom
contacts.
New on Jabber for Mac
Chat Themes
•
Mac users can now select
chat theme they would like to
use.
•
Option selected in
preferences
Default
Aligned
Minimal
New on Mobile Platforms
New Telephony Features
Call Park: – Parity feature with
Jabber Voice, Auto-retrieve on
same device upon timeout.
SRST Failover: – Parity feature
with Jabber Voice, Failover to
SRST / CME in SRST mode.
(Directed Call Park not supported)
(No Video, No Transfer, Park, Conference,
DVO while in SRST mode. If deployed with
IM/P, requires IM/P logon to failover )
Expanded Bluetooth Support
Jabra PRO 9470
Jabra BIZ 2400
Jabra Speak 510
Jabra Supreme
Note: Audio path only
New on Jabber for iPhone / iPod / iPad
Answer/Decline from Notification
•
Answer Audio only from
Notifications
No PIN/fingerprint required to
answer call
• Enter PIN to gain access to
additional functionality
•
•
Video
•
Mid-call functions including End Call
New on Android Platforms
Client Enhancements
Auto Start: – Jabber will auto start on
Android devices when the device is
powered on.
New on Mobile Platforms
New Device Support
OS: Android L
New smartphone support (prelim)
OS: iOS 8 (required to run Jabber)
HTC One Max, M7, M8
New devices:
LG G3
iPhone 6 & iPhone 6 Plus
iPad Air 2 & iPad mini 3
New tablet support (prelim)
Samsung Galaxy TabPro 8.4, 10.1
Samsung Galaxy TabS 8.0, 10.5
Samsung Galaxy TAB3 8.0
Samsung Galaxy TAB4 7.0, 8.0, 10.1
Sony Xperia Z2 Tablet
Flexible Jabber ID (JID) Structure
Jabber ID (JID)
User Fields
Jabber 10.5 or earlier
LDAP Sync
DB Sync
Jabber 10.6 or later
UCM
IM/P
LDAP Attributes
sAMAccountName
LDAP
mail
UserID
[email protected]
employeeNumber
telephoneNumber
Jabber
User (JID)
userPrincipleName
or
or
or
mail
Directory URI (e.g.
[email protected])
Directory URI
msRTCSIP-PrimaryUserAddress
54
Flexible Jabber ID (JID) Structure
EXAMPLE: UserID:smiller JID:[email protected]
UC Manager
LDAP
Directory
Settings
LDAP Sync
DB Sync
IM&P
JID = URI:mail
Advanced Presence
Settings
CUCM
UID:sAMAccountname
URI:mail
AD
example.com
Jabber-config.xml
Jabber
client
Need to configure
Jabber to use SIP URI
to resolve contacts!!!
Flexible Jabber ID (JID) Structure Summary
• Provides Admin more flexibility over JID definition
• Multiple JID domains in the same deployment are supported
− [email protected][email protected]
• Privacy settings for Multiple JID domains are not yet supported
• Simplifies Lync to Jabber Migration UserID management where userid not based
on sAMAccountName in Lync deployment.
• Supported with Jabber 10.6 + and IM & Presence 10.0 +
Jabber 11.0
Jabber Conference Experience
PR,CMR Cloud Integration and Bridge Escalation
•
From Group Chat
•
One-click escalation
•
WebEx/Video choice
Bridge
Escalation
Escalate call
to bridge
DN/URI
destination
WebEx
Personal
Room
Escalation
support for
WebEx
Personal
Rooms
Experience
Centric
CMR Cloud
Escalation
CMR Cloud
Support
for Video
(SIP) and
WebEx
Jabber 11.0 Features
Far End Camera Control

Control remote camera from Jabber
(Far End must offer FECC
capabilities)

Pan, Tilt, Zoom

Secure FECC

Available on Desktop, Tablet and
mobile handsets!

Desktop supports keyboard short-cuts
for camera control

Control can be re-positioned on
screen
Jabber 11.0 Features
Conference Experience Enhancement
Jabber 11.0 provides new Group Chat Escalation Features
IM Screen share
Conference Escalation
Now groups of 10
(Jabber for Windows)
One click join to any dial-in One click join to WebEx
audio or video conference Personal Room
Service. Includes DTMF,
conference
Guest Pins, Host Pins.
WebEx Personal Room
Cloud CMR
One click join to Cloud
Collaboration Meeting
Rooms - Video & WebEx
Jabber 11.0 Features
Enterprise Groups (On Premise)
•
Enterprise groups allows on premise
users to search1 for and add a group of
users to their contact list based on AD
distribution groups
•
Groups are dynamically updated based
on group membership changes
•
Supported across portfolio (Windows,
Mac, iOS, Android)
•
Requires CUCM 11.0, IM&P 11.0 and
Jabber 11.0 clients
•
Similar Enterprise groups feature
already available in cloud deployment
Feature enabled using
Enterprise parameter
1. Search requires LDAP contact source
Jabber 11.0 Features
Jabber to Jabber calling
•
•
“Jabber to Jabber” voice and video provides
basic calling between clients without UC
manager registration for both cloud and on
premise deployments.
•
Single call
•
No in calls features
•
No conference capabilities
When enabled “Jabber call” feature
appears on dial menu,
Jabber 11.0 Features
Jabber to Jabber calling
Call
Control
Common
Identity
SDP/HTTPS
(Setup)
RTP
(Audio/Video)
SDP/XMPP
(Setup)
Availability
shortly after
11.0 release
Planned for
future release
RTP
(Audio/Video)
On Premise Model
Cloud Model
Provide call setup over HTTPS/TLS
•
Provides call setup over XMPP
Aligns to Collaboration Cloud Architecture
•
Not supported over MRA
Subject to change
Jabber 11.0 Features
Persistent Chat Rooms (Mac)
Jabber for Mac 11.0 introduces persistent chat rooms
User invited to rooms
by room owners or
moderator
Provides room activity
notifications
Text search of rooms
Room catalog, filters,
mentions and room
administration not
offered in Mac
Jabber 11.0 Features
Click-to-Call Keyboard Shortcut
•
New global hotkey functionality allows a user
to select text in any application and send the
dial string to Jabber for windows
Admin can define the key to use they
wish to use in their organisation
Configuration is via jabber-config.xml
Enable default CTRL+Q, admin
defined
<Options>
<MakeCallHotKey>true</MakeCallHotKey>
</Options>
<Options>
<MakeCallHotKey>CTRL+SHIFT+J</MakeCallHot
Key>
</Options>
Jabber 11.0 Features
User Experience Enhancements
Jabber 11.0 provides many User experience
enhancements, many based on customer feedback
Split call button
Select Audio
Device
Contact
Card on
hover
Default tab view
Windows
Taskbar
Shortcut
Jabber Guest
Cisco Jabber Guest: The Best of Both
Worlds
Guest/Public User
Enterprise User
 Calls to individual employees,
remote experts, or customer
care
 Unified communications
and video sessions into
businesses ̶ from desktop
browsers and mobile clients
 Initiate from public web
sites, mobile applications,
and URLs (i.e., email)
 SDKs for web and mobile app
integration
Public
Internet
Guest/Public
User
Enterprise
User
* Images for illustration purpose only. Final UI subject to change.
Jabber Guest Call Flow Components
Home
Internet
DMZ
Enterprise
Expressway Edge/
VCS -E
Expressway Core/
VCS -C
HTTP-based
call control (ROAP)
SIP
RTP/SRTP
HTTP-based call control (ROAP)
STUN/TURN
SIP
Jabber® Guest
Cisco® UCM
The Jabber Guest Experience on a Browser
and Mobile Devices
User Experience
 Video


Point-to-point video
Point to video conference
 Midcall control





Keypad
Mute audio or video
Full-screen video
Camera or audio device selection
Self-view
 Call control – WebRTC-compatible
 Media


Browser plug-in (desktop web), native apps
(mobile)
Future – WebRTC for media
Sales Department
Jimmy Kimmel Live Show & Jabber Guest
Avengers Cast & Fans
Brave Shop
Cashier
Viola Davis
Interview
Will Smith & DJ Jazzy Jeff
Tax Edition
Kobe Bryant & Fans
Show & Tell,
Ricky Schroeder
National Pancake
Day
Jabber Guest 10.5 - What’s New
Android
Client, SDK
available
Chrome Integration New iOS8 Client UCCX/UCCE/PCCE
(Non-NPAPI)
HD Send Enabled
Certified
64-bit support
64-bit client/SDK
Other Features:
Calls to VCS-registered endpoints via CUCM
Mac OS Yosemite (10.10) support
Quality, security enhancements
Early Adopter Program
Still Open!!
Jabber Guest 10.6 - What’s Next….
BFCP Screen
Share (Receive)
Other Features:
G.722 Wideband
Codec Support
Web UE Enhancements
Self View Control
Enhancements to Web client accessibility
Quality, security enhancements
Subject to change
Screen Share to Jabber Guest 10.6
From Jabber Windows/Mac & Video Endpoints with BFCP Sharing
•
Web browsers on Windows, Mac
•
iOS & Android smartphones, tablets
•
Shared content replaces far-end video ...
show/hide self, far-end view
•
Swipe between shared content & far-end view
… toggle self view in either … zoom/pan
Subject to change
Combining features on a single cluster pair
• Example #1
Open Video Federation supporting:
SIP & H.323 (inbound & outbound)
Outbound calling for CMR Cloud/Hybrid
Inbound calling for CMR Premises
Collaboration
Services
XMPP Federation
CUCM
Expressway Expressway
E
C
Mobile & Remote Access supporting:
Cisco Jabber Desktop Clients
Cisco Jabber Mobile Clients
7800 & 8800 Series IP Phones
DX80, DX70, DX650 Collaboration Endpoints
TC Series Telepresence Endpoints
Combining features across two cluster pairs
• Example #2
Open Video Federation supporting:
SIP & H.323 (inbound & outbound calling)
Outbound calling for CMR Cloud/Hybrid
Inbound calling for CMR Premises
Cluster Pair #1
Collaboration
Services
Jabber Guest Inbound C2B Video calling
Unified
CM
Exp-C
Exp-E
XMPP Federation
Cluster Pair #2
Pool all RMS licenses on pair #1
No RMS requirements on pair #2
Mobile & Remote Access supporting:
Cisco Jabber Clients
7800 & 8800 Series IP Phones
DX80, DX70, DX650 Collaboration Endpoints
TC Series Telepresence Endpoints
Video Care with Jabber Guest
Functionality
•
Two way video interaction using
Jabber Guest
•
Video in queue (non-interactive)
using hold step and VoH
•
Finesse for Agent desktop
•
Normal Unified CCX reports for
Video calls
•
•
Collab Edge
infrastructure required
along with Jabber
Guest
•
Video on Hold needs
MediaSense
•
Finesse Only
•
10.5(1)SU1 and later
•
Endpoint support for
89xx, 99xx, DX650, EX
series
Audio only
•
Silent monitoring
•
Recording with UCM based
recording
•
•
Packaging
Interaction for initial IVR
treatment
Intercept, conference and barge in
with Video requires MCU
Simple to Deploy
•
Simple to configure
web URI for the
website or SDK for iOS
application
Telepresence Endpoints
Unified Communications in CSR 11.0
Collaboration
Endpoints
Unified
Communications
Collaboration
Cloud
Conferencing
Customer
Collaboration
Mobile and Remote Collaboration with
Expressway
Jabber @
the café
Inside firewall
(Intranet)
Collaboration
Services
DMZ
Outside firewall
Simple, Secure Collaboration:
It just works...inside and outside the
network, no compromises
Easy to use, easy to deploy:
Works with most firewall policies
Expressway
Internet
Jabber @
Home
Unified Expressway Expressway
CM
C
E
Jabber @
work
Jabber @
SFO, LHR
or PVG
Fixed Remote Endpoints
(TC Series)
True Hybrid: Supports onpremise and cloud offerings
simultaneously
Standards-based
Interoperability, Widely Adopted
Protocols
Application Driven Security:
Allow the application to establish
security associations it needs
Identity Framework for Single Sign-On
Explicit Initial Trust
Agreement
IdP – Identity
Provider
RP – Relying
Party
Users
What’s involved with SSO and Edge?
• Security Assertion Markup Language (SAML) v2 – open standards based protocols for user
authentication
• Identity Provider (IdP) – Responsible for User Authentication
• OAuth - open standard based protocol for token based authorization
• Tokens & Cookies
• Export & import metadata to form trust relationships between IdP, Expressway, Unified CM, Unity
Connection
Single Sign On
Jabber 10.5 supports SAMLv2 based SSO
Supported in cloud, on premise and hybrid deployments
•
Supported with UC Manager 10.5 +
•
Jabber users need to authenticate once with an Identity
Provider (IdP) to gain authorisation and access to provisioned
services
•
Users no longer required to provide credentials multiple times for
UC services
•
Supported IdPs’
•
•
−
Ping Federate
−
Microsoft AD Federation Services (ADFS)
−
OpenAM
Embedded browser (form based), Smart card and Kerberos
Authentication supported
SSO and Mobile Remote Access
Core Infrastructure Services
iDP
Unified IM & Presence
CM
Server
• Jabber 10.6 supports SSO based authentication when
accessing the on premise UC services in MRA mode
(via Expressway)
• Requires Expressway X8.5 and UC Manager 10.5.2+
DMZ
Expressway-C
Expressway-E
Internet
Home
Office
Jabber Clients (Corporate Network)
Cisco Collaboration Endpoint
Identity
Service
Provider
Coffee
Shop
Mobile and Remote Access
New Endpoint Support
• Targeting first half CY15
Inside firewall
(Intranet)
Outside firewall
(Public Internet)
DMZ
Collaboration
Services
Unified
CM
DX650, DX70, DX80
Internet
Expressway
C
Expressway
E
Component
Min Software Version
Projected Availability
Cisco Expressway (or Cisco VCS)
X8.5.x
Target 1H CY15
Unified CM
9.1(2) SU1
Available
7821, 7841, 7861 IP Phones
10.3.1
Target 1H CY15
8811, 8841, 8851, 8861 IP Phones
10.3.1
Target 1H CY15
DX650, DX70, DX80 Collaboration
Endpoints
10.2.4
Target 1H CY15
8811, 8841, 8851, 8861
7821, 7841, 7861
Expressway-E certificate requirements
DX, 78XX, 88XX specific requirements
• Trust model based on broadly trusted Public
Certificate Authorities
• Endpoint firmware includes 135 trusted public
DX650, DX70, DX80
root CA certificates
• No option to import and trust other root CA
certificates on these endpoints
• Expressway-E certificate needs to be signed by
trusted public CA
8811, 8841, 8851, 8861
7821, 7841, 7861
97
Lync Integration
Instant Messaging and Presence
• Business to Business (Interdomain Federation) – SIP-SIMPLE
Lync Client
Lync Front End
SIP
Domain company.com
Lync Edge
Recommended deployment
SIP
SIP
[email protected]
Cisco Jabber
XMPP
[email protected]
UCM IM&P
Internet
ASA TLS
Proxy (SIP)
SIP
SIP
Domain biloxi.com
99
Instant Messaging and Presence
• Definition of Partitioned Intradomain Federation
Lync Client
Lync Front End
XMPP Gateway
UCM IM&P
Cisco Jabber
Partitioned Intradomain
Federation
SIP
XMPP
SIP
[email protected]
[email protected]
Lync Client
Lync Front End
XMPP Gateway
SIP
UCM IM&P
SIP
[email protected]
Cisco Jabber
XMPP
User only exists in one
system – either Microsoft
Lync or Cisco UCM
Union Federation
User entity exists in both
system – Microsoft Lync
and Cisco UCM
✖
Enterprise Voice Call Routing
• SIP Trunk / Direct SIP Options 1/2
OCS 2007 / Lync 2010 & 2013 (no media bypass)
Lync Client
Lync Front End
Lync Med. Server
RTaudio
Cisco UCM
G.711
OCS 2007 / Lync 2010 & 2013 (no media bypass), none G.711 on IP-PBX
Lync Client
Lync Front End
RTaudio
Lync Med. Server
Cisco UCM
IOS Transcoder
G.711
G.7.29/iLBC
Flows show the SIP signaling and media paths in a SIP-trunk interoperability scenario
Lync Mediation Server only supports G.711, requires additional transcoding resources if any other codec is
used by devices connected through SIP-trunk
Scenarios shown do not require the usage of a Media Termination Point (MTP)
Enterprise Voice Call Routing
• SIP Trunk / Direct SIP Options 2/2
Lync 2010 & 2013 (with media bypass)
Lync Client
Lync Front End
Lync Med. Server
Cisco UCM
G.711
G.711
With the introduction of Media Bypass in Lync 2010 the Lync client can initiate direct G.711 media streams.
Media paths is not hair pinned through the Lync Mediation Server, no transcoding. Signaling still has to
flow via the Mediation Server.
Review Microsoft guidance regarding Media Bypass http://technet.microsoft.com/en-us/library/gg412740.aspx
Straight forward in a centralized (single site) topology without WAN links.
More complicated in a distributed topology with one or more branch - check the following:
Media Bypass shall only be utilized between WAN sites without bandwidth constrains
Media Bypass and Call Admission Control (CAC) are mutually exclusive
Media Bypass mandatorily requires all media to be represented by a single IP address – the reason
why in the above example a Media Termination Point (MTP) has to be inserted.
Video Interoperability with Lync 2010
 Point to Point video call:
•
Uses the RTVideo codec as default
•
Single codec supported for interoperability with standard VC is H263
(Max resolution is [email protected])
 Multipoint video call using Internal A/V MCU:
•
Support only RTVideo codec
•
Support CIF and VGA as resolutions (No HD)
•
Support only Voice Activated Switching (no Continuous Presence)
•
Utilize Microsoft CCCP as proprietary protocol to create, extend and manage the
Multi Party Video Conference.
103
Video Interoperability with Lync 2013
 Microsoft/Polycom H.264 UC SVC (UCIF) and RTvideo supported as Video Codec
 Support for H.263 discontinued
 Still utilize Microsoft CCCP as proprietary protocol to create, extend and manage
the Multi Party Video Conference
 Up to 5 users continuous presence layout – HD Pictures for the others...
104
Video Interoperability through Expressway
X8.5
CUCM
9.X/10.X
Expressway X8.5
(Lync Gateway)
Lync Server
2013
Lync 2013 Client
DX650
B2BUA
H.264 AVC
H264 AVC<->SVC
Gateway
H.264 UC-SVC
SX20, DX80, etc…
Main Features:
• Interworked calls between standard H.264 AVC and Lync 2013 H.264 UC-SVC, up to [email protected]
• Both CUCM and VCS supported as Call Control
• Cisco and 3rd party endpoint supported (VCS only)
• End to End Encryption for media and signaling
• Lync Client Remote Access through Edge supported
• Lync 2010 supported with the same capabilities as before
105
Lync 2013 Client
Lync 2013 Desktop Share Support
Microsoft-signaled and packetized H.264 SVC, and
RDP
Cisco standards-based H.264 SVC & AVC, and BFCP
TelePresence
Conference
Resource Pool
CMR
Experience
Centric
Cisco
WebEx
Conductor
Lync 2013
Servers
Lync 2013
Clients
Cisco Video
Expressway
Communication
(or
VCS)
X8.6
Server
(VCS)
Content interoperability
for multipoint
Cisco
Jabber
Cisco
Unified
Communications
Manager
Expressway X8.6 performs RDP content to BFCP
conversion, for CMR Cloud deployments.
Collaborate
Desk Phones
TelePresenc
e
Enhanced Lync 2013 Interoperability
What Lync and Cisco Users Will See
Experience
Centric
View from a Lync client when
Cisco endpoint is presenting
View from a Cisco endpoint
when Lync client is presenting
When Cisco endpoint is presenting,
TelePresence Server will composite
content and participants in main video
towards Lync client
When Lync client is presenting,
Expressway will interwork RDP to
BFCP, so Cisco endpoint will see Lync
user and content as separate channels
Enhanced Lync 2013 Interoperability
Best
Better
What Cisco Users Will See
Single-screen
Dual-screen
Multistream + Proximity
Experience
Centric
Cisco Business Edition Portfolio
Now Serving Companies of Every Size
Common
Existing
New
On-Premise Family Model Options
Basic IPT to Full Collaboration
Collaboration Software | Licensing Framework | Management tools | Seamless Migration
Cisco Business Edition 7000 Family
Cisco Business Edition 6000 Family
Shipping
Medium-scale
BE6000M
Small-scale
BE6000S
1000 Users
1200 Devices
4+1 Apps
150 Users
300 Devices
Core UC Apps Only Ideal for medium-scale
Ideal for small-scale
Voice/IPT
Point to point video
0-75
75-150
Voice/IPT
Contact Center
3rd-Party Apps
Medium-scale
BE6000H
1000 Users
Different
2500 Capacities
Devices
8+1 Apps
Ideal for medium-scale
Voice/IPT
Conferencing
Contact Center
3rd-Party Apps
Large-scale
BE7000M
1000+ Users
3000+ Devices
4-6 Apps
Ideal for large-scale
Voice/IPT
Contact Center
3rd Party Apps
150-225
225-300
300-800
1000-2500
Suggested Customer Size (“sweet spot”)
Orderable
Now!
Large-scale
BE7000H
1000+ Users
3000+ Devices
8-10 Apps
Ideal for large-scale
Voice/IPT
Conferencing
Contact Center
3rd-Party Apps
3000-5000+
Introducing: Cisco Business Edition 6000S
Packaged Collaboration Solution for Entry-level Voice/IPT Deployments
• The world’s leading Security, LAN, WAN, Wireless and Collaboration
packaged as an “Office in a Box”!
• New entry-level Packaged Collaboration Solution
•
Single box, small form-factor, integrated router, gateway & server
•
Maximum capacity 150 users and 300 devices
•
Target Opportunity: 25-75 users
Cisco BE6000S
• “Just right”
•
Same collaboration software as BE6000M - no feature gaps,
same feature velocity
•
Same deployment process optimization as BE6000M
•
Right-sized & priced with easy migration and investment
protection
• Rounds out portfolio
•
Increase appeal in <150 user space
Packaged for Smaller Customers
ISR 2921-V
PSTN interface ports
-
1xPRI, 4xBRI or
4xFXO
and 10xCUBE
sessions
UCS E160D M2
OEM VMware
Preloaded Apps:
Prime Provisioning
- Communications Mgr
- Unity Connection
- IM&P
- Paging Server
-
Turnkey Platforms, Many Application
Options
Video Conferencing
Call Control
CUCM
Voicemail
Unity
Connection
IM &P
Jabber
Attendant
Console
CUAC
Paging
Paging
Server
Contact
Center
UCCX
Response Control
CER
TP
Conductor
Video
TP
Server
Scheduling
TP
Mgmt Suite
Recording
TP
Content Svr
Edge
Expressway /
VCS
Provisioning
Prime
Collaboration
BE6000 scale-up, single-server design
BE7000 scale-out, stackable design
•
•
•
•
•
Up to 1000 users, 2500 devices, 100 CCX
agents
Add second server for redundancy
Preloaded with virtualization and application
software
BE6000
UCS C220 M4 SFF
Rack Mount Server
BE7000
UCS C240 M4 SFF
Rack Mount Server
•
1 RU MD model: 4 apps + 1 mgmt
1 RU HD model: 8 apps + 1 mgmt
•
•
•
Bundled 25-user license options included
Purchase add-on user/apps licenses
Single-ordering SKU (by server):
MD: BE6K-ST-BDL-K9= / BE6K-ST-BDL-XU=
HD: BE6H-M4-K9= / BE6H-M4-XU=
•
UC Virtualization
•
•
No solution capacity limits
Add server(s) for more users, devices,
applications
Price-optimized for 4-6 apps per server
supporting 1-5K users each
Preloaded with virtualization and application
software
User and application licenses sold separately
Single-ordering SKU:
MD: BE7M-M4-K9 / BE7M-M4-XU
HD: BE7H-M4-K9 / BE7H-M4-XU
Simplification: Three Options
Pre Loaded Images
Order
Distributor CTO Service
Order
Pre Configured Applications
Order
“All BE6000 XU and BE70000 servers shipped with predeployed applications, ready to install”
End User
“Have applications fully installed, ready to configure, from
distribution”
End User
“All BE6000 K9 servers shipped with pre-installed &
configured applications”
End User
Conferencing in CSR 11.0
Collaboration
Endpoints
Unified
Communications
Collaboration
Cloud
Conferencing
Customer
Collaboration
TelePresence Server 4.1(2)
Consistent, Intuitive Experiences
Experience
Centric
Transparent name labels
Active Speaker
Indicator
Overflow indicator
Audio participant
avatar
Recording Indicator
Expanded H.265 Support
Value
Extended
•
Significant bandwidth savings while maintaining Full-HD quality
•
H.265 via Expressway, for B2B and MRA use-cases
•
H.265 conferencing with TelePresence Server
Targeted 2H15
(Not committed)
Internet
H.265 media
Expressway
Expressway
TelePresence Server: MM410v
•
UCS C220 M4 & UCS B200 M4
•
Xeon E5-2600 v3 CPUs
•
“Haswell”
•
64GB DDR4 RAM
•
Up to 8 MM410v’s in a UCS 5108
chassis
Value
Extended
TelePresence Server 4.1
60*
Value
Extended
Increased Scale
54*
+237%
On 1U
cores
HD port capacity with content
40
Q3 CY14
TS4.0
Q4 CY14
TS4.1
Q1 CY15
TS4.1(2)*
+ 28%
30
+20%
28 36
* MM410v & TS
4.1(2) SW planned for
March ‘15, and 54 HD
ports is only an
estimate – subject to
change.
+25%
20
20 24
+25%
10
8
10
+20%
16 20
10 12
BE6000 HD /
Multiparty Media
BE7000 + co-res apps
310
Dedicated
BE6000 HD
Multiparty Media
320
Multiparty Media
400v
Multiparty Media Multiparty Media
410v*
820*
TP Infrastructure - Flexible and Cost Effective
Shared
Pervasive
Specialized hardware
Virtualized software
$4,500 per
$625 per
HD port
user
5 Software SKUs
1 Software SKU
On premises only
On premises and cloud
Lower Barrier to Entry – 50-80% reduction
Initial Order for 25 Host Licenses
$44**
TODAY
YESTERDAY
Quantity
SKU
Description
Price
1
CTI-410v-VTS-K9
MM410V
$23,655
7*
L-VTS-1SL
Telepresence® Server Screen
Licenses
$63,000
1
CTI-TMS-SW-K9
TMS Base License
$3648
1
R-VMCNDTR-K9
TelePresence Conductor
$40,560
7
LIC-EXP-RMS
Expressway Rich Media
$5250
1
LIC-EXP-MSFT
Lync Interoperability License
$20,280
List Price Total:
$156,393
Per user / month
(List Price)
Quantity
SKU
Description
1
CTI-410v-VTSK9
MM410v
$23,655
25
TP-PMP-A-K9
Personal Multiparty
Advanced Licenses
$15,625
List Price Total:
Price
$39,280
* Representative number of SLs a customer would purchase for a 25 user scenario
Note that the PMP model provides quite a bit more capacity.
** Based on a 36 month linear depreciation schedule
Multiparty Licensing offers
SIMPLE & COST EFFECTIVE
Entire Cisco Video Infrastructure
in a SINGLE SKU !!!
Existing
Personal Multiparty
Basic
New Pricing
Screen Licenses
New
Personal Multiparty Advanced
Scheduling
Separate licenses required
Ad-hoc/Rendezvous only
Ad-hoc, Rendezvous and/or Scheduled
Experience
Full HD (1080p30)
HD (720p30)
Single screen endpoints ONLY
Full HD (1080p30)
Single and Multi-screen endpoints
Max participants
per named host
Based on purchased licenses
4
Unrestricted (fair usage)
Licenses
included
• TelePresence Server
• TelePresence Server
• TelePresence Conductor
•
•
•
•
•
TelePresence Server
TelePresence Conductor
TMS base license
Expressway Rich Media Sessions
Expressway Lync Interop License Key
Services
12% SWSS
16% SWSS
16% SWSS
Price
$9,000 per screen license
Included in CUWL Pro
• $625 per named host a-la-carte
• or a $450 upgrade from CUWL Pro
Multiparty Licensing offers
Ordering Video Conferencing in 2 Steps
Easy to Quote and Sell, Per User Pricing with Personal Multiparty
Step 1) – Choose License
Personal Multiparty
Basic
Personal Multiparty
Advanced
Included with
CUWL-Pro
$625
Good for small meetings
4 people per meeting
1 host license
High-definition Video
Per host, perpetual
Ideal for most
Unrestricted meeting size
1 host license
Full HD Video
Multiparty Enterprise
Agreement
Starting at
$160*
Per host, perpetual
Unrestricted
meeting
Pervasive video
forsize
all
Unrestricted host licenses
Unrestricted video quality
Meeting Type:
Meeting Type:
Meeting Type:
Ad-hoc
Personal CMR
Ad-hoc
Personal CMR
Scheduled
Ad-hoc
Personal or Device CMR
Scheduled
Reach:
Reach:
Lync interoperability
External participants
Lync interoperability
2) Choose Server
TelePresence Server
Virtualized on
Multiparty Media 410v
Server appliance or
Blade Server chassis
Or
MSE8000 Chassis w/
8710 Blade
Or
Multiparty Media 300
Series
Collaboration Meeting Room
Video Layouts
• Four layouts:
•
Equal
•
Prominent
•
Overlay
•
Single
• Control:
•
Web GUI
•
ActiveControl
•
DTMF
TMS Scheduling with Conductor
Deployment Options
Dedicated Resources
Conductor
Instant and Permanent
TMS
Scheduled
• Similar to previous TMS deployment with directly
managed TelePresence Servers.
• Single TS, in single Bridge Pool, in single Service
Preference. TMS can have multiple Service Preferences
in a prioritized list.
• IP Zones based on Conductor IP Zone, so possible loss of
conference placement intelligence if already using IP
Zones with directly managed bridges.
Shared Resources
Conductor
TMS
Instant, Permanent, and Scheduled
• Simplest deployment, TelePresence Servers are
dynamically allocated for any type of conference.
• If utilization is high, additional TelePresence Servers
can be deployed.
• Takes advantage of Optimized Conferencing.
Collaboration Meeting Rooms
CMR Premises (cont.)
• User portal, hosted on TMS
• Accessible from UCM:
“Conferencing”
• WebEx link
Scalable Conferencing Offerings
Cloud
On-Premise
Virtualized Conferencing
Resource Pool
MM400V
SCALABILITY
•
Personal Multiparty
Advanced
(plus UCL/CUWL)
•
MM400v servers
SCALABILITY
•
CMR Cloud Licenses
(plus WebEx & Audio)
•
Access Bandwidth
WebEx
CMR
WAN
Cisco®
Expressway
UC Apps
Traversal Licenses Included
(w/ Multiparty & WebEx CMR licenses)
B2B
Mobile & Remote
Access
Customer Collaboration in CSR 11.0
Collaboration
Endpoints
Unified
Communications
Collaboration
Cloud
Planned Summer ‘15
Conferencing
Customer
Collaboration
Unified Contact Center
Express
Cisco Unified Contact Center Express
Desktop Application
Options
Contact Center Express
Finesse
Cisco Agent Desktop
High Availability
Workforce Management
Outbound IVR
ASR/TTS
Quality Management
CRM Connectors
Voice
Chat, Email
API
IVR
Social Media
Reporting
SocialMiner
Application Platform
Unified Communications Manager
Business Edition 6000 and 7000, Spec-based HW
All in One Solution
Easy to Deploy
Easy to Use
Outbound Agents
• Predictive and Progressive
• Direct Preview, Predictive and Progressive dialer with Finesse
• Up to 150 concurrent outbound sessions
• Separate license required
• CAD supports Preview only
• Blended Inbound and outbound operations
• Call Progress Analysis with ISR Gateway
• Outbound reports
• Campaign Management with API support
130
Agent E-Mail
Functionality
•
Blended voice, email, web chat
•
Two choices for routing
algorithms
•
•
Most skilled agent
•
Longest available agent
Packaging
SocialMiner
Route to same agent who
handled last response
•
Rich text editing
•
Re-queue to CSQ, Attachments
•
Predefined responses
Simple to Deploy
•
MS Exchange 2013, 2010
•
•
Standards based - IMAP/SMTP
Complete configuration
in 3 simple steps
•
included with the
premium seat license
•
60/120 agents
depending on
deployed OVA
•
Email media handling
with SocialMiner
•
Finesse Gadgets
Post 10.6
Finesse Agent Desktop
Integrated Web-Chat and Email Gadget
Chat and Email State Control
Web-Chat
Email
Chat Reply Pane
Visual
Notifications
Finesse Agent Desktop
Integrated Web-Chat and Email Gadget
Chat and Email
State Control
Web-Chat
Email
Email Reply Pane
Video Care with Jabber Guest
Functionality
• Two way video interaction
using Jabber Guest
Packaging
• Video in queue (noninteractive) using hold step
and VoH
• Collab Edge
infrastructure
required along with
Jabber Guest
• Finesse for Agent desktop
• Normal Unified CCX reports
for Video calls
•
• MCU for video
barge-in/conference
Audio only
• Silent monitoring
• Recording with CUCM
based recording
• Interaction for initial IVR
treatment
• Intercept results in Video if
supervisor has video end point
Simple to Deploy
• Simple to configure web
URI for the website or
SDK for iOS application
• Video on Hold needs
MediaSense
• Finesse Only
• 10.5(1)SU1 and later
• Endpoint support for
89xx, 99xx, DX650,
EX series
CRM Connectors
•
Web-based gadget for agent state and call
control
•
100% browser-based (no client-side installation)
•
Integration to Unified CCX via Finesse Services
REST API
•
Flexible screen pops with customer and
interaction history
•
•
Salesforce.com (IPCX-BS-SF-VAGT*)
•
Sales Cloud and Service Cloud
•
Salesforce.com Console
Microsoft Dynamics (IPCX-BS-MSD-VAGT*)
•
•
CRM 2011 and 2013 Online/On-Prem (web
client only)
Installation, maintenance service to be purchased
from Bucher and Suter
*Available as Solutions Plus
135
Now in Controlled Relea
CAD and Finesse Mixed Mode
•
Mixed operation of CAD and Finesse
•
Team wise migration support for inbound voice agents and
Preview Outbound Agents.
•
No partial team migration
Supervisor capabilities and Live data at team level
Web Chat and Email agents need to be flash cutover at start
•
•
•
Whitepaper available for detailed guideline on design
considerations and planning process
•
No data migration from CAD to Finesse
•
Available only in 10.6
•
Unified CCX 11.0 supports Finesse only
No CAD in
UCCX 11.0
Cisco Context Service
Cloud-based storage of customer interaction data
Delivering real-time information to agents
Social
Media
Chat
Email
Customer
Journey
Phone
SMS
Retail
IVR
Cisco
Collaboration Cloud
Mobile
Customer
IoE
Cisco Customer
Collaboration Platforms
Web
Partner Applications
Cloud
Connected
What’s new in CSR 11.0?
• Multistream
• Jabber
PR & CMR
Collaboration
Cloud
integration
Endpoints
• Lync 2013
Desktop Share
Unified
• Communications
Expanded MRA
• H.265 & Opus
• Greater scale
• UX Improvements
Conferencing
• Cisco Proximity
Content Share
• MM410v & MM820
• UCCE 11.0 IPv6
• Finesse
IPPA
Customer
• Context
Service
Collaboration
Voice Gateway
Cisco ISR 4000 Series - Unified Collaboration
Scale
500
100
100
100
50
50
4331
(2 RU, 200-400 Mbps)
(1 RU(Desktop), 50-100 Mbps)
2911
200
50
50
2921
400
100
100
2951
600
150
250
3925
800
250
730
4451
4431
(2 RU, 1000-2000 Mbps)
(1 RU, 500-1000 Mbps)
4351
(1 RU, 100-300 Mbps)
4321
2901
100
35
35
1000
250
750
6000
450
2000
3000
350
1200
3945
950
350
1200
3925E
2100
400
1350
3945E
2500
450
1500
CUBE
CME
SRST
ISR 4K DSP Resources

PVDM4 uses the same DSP as the PVDM3
 Physically different form-factor

Designed to fit on voice NIMs as well as platform ISC slot

Platform DSP intended for CUBE

Module DSP intended for transcoding

Allows DSP resources to grow incrementally with modules

Look for module+DSP value bundles
PVDM4
NIM-2MFT-T1/E1
Cisco Analog Voice Gateway Portfolio
Port Density
VG350
High Density Analog Gateway
96 – 160 Ports
NEW
VG310/VG320
24/48 Ports
VG204XM
VG202XM
Platforms
Cisco VG310/VG320 Specification
• VG310 and VG320 will have feature parity with VG350
• Fixed integrated FXS ports (Including OPX-Lite)
• VG224 is End of Sale from April 24th 2015.
Feature
Description
VG310 – 24 FXS Port VG
RoHS 6, 24 port (RJ21), 1 RU (Based on ISR G2 2901 hardware)
VG320 – 48 FXS Port VG
RoHS 6, 48 port (RJ21), 1 RU
1 EHWIC slot on VG310/320
Support E1/T1 CAS,PRI, BRI, FXS, FXO VIC2/VIC3 cards
OPX-Lite ports on VG310/320
# of extended loop length ports (8 and 4, respectively)
Processor (Platform)
High performance multi core processor (based on 2901 hardware)
Memory (default)
1GB DDR3, SDRAM (soldered down)
Compact Flash
256 MB
DSP (Default)
PVDM3-64 (VG310), PVDM3-128 (VG320) (Upgradable)
Spark
ciscospark.com
Introducing Cisco Spark
An app that instantly
creates a place for
teams to work together,
where their work can
live, and a way to stay
connected to it all
Making Teamwork Simpler.
Unlimited
virtual rooms
Persistent and secure
messaging and file sharing
Face-to-face meetings
with screen sharing
Superior business
class experience
Get Work Done Faster
Quickly Scan
Shared Files
Add Files
Even While Mobile
See files instantly without
a download to get to the
important information fast
Share a photo or add a
file from your Box folders
directly into your rooms
Persistent Content Consistent and Easy to Use
Experience on Every Device
and Context
Review previously
shared messages
and files at any time
•
•
•
•
•
Cisco Spark for:
iPad and iPhone
Android
Web
Windows
Mac
Spark Subscription Offers
Free
Unlimited rooms
and participants
1:1 and group
messaging
File
sharing
Face-to-face meetings in
rooms of up to 3
participants
Mobile calendar
and contacts
integration
Online
self service
End to end
content encryption
Subscriptions
Message
Room moderation and external participant notifications
Single Sign-On (SSO) and directory sync
Live support
Meetings in rooms with up to 25 participants
WebEx Meeting Center or Enterprise Edition
Message and Meet
dCloud.cisco.com
VMPT
www.cisco.com/go/vmpt
Virtual Machine Placement Tool
Pre-sales Simplifications
•
www.cisco.com/go/uc-virtualized
Includes ALL apps now, even UCCE,
CWMS and TCS
• What’s next? CSR 10.6 updates, SKU
Simplification
•
•
www.cisco.com/go/vmpt
•
1.3 is live, working next release
features
•
Add CWMS (including enforcement of their co-res rules)
•
Rearrange OVAs (server to server) and Servers (reposition in
workspace)
•
PDF Export options: custom filename and solution title
•
Export graphical to image for easier proposal paste-in
Hvala!
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