Cisco Collaboration novosti Aleksandar Vulović, Cisco sistem inženjer [email protected] 18. jun 2015. Beograd Agenda • Preffered Architecture • Demo • Endpoints update • Telepresence Update • Voice Gateway • Unified Contect Center Express • Virtual Machine Placement Tool • http://dCloud.cisco.com Cisco Collaboration Portfolio Collaboration Endpoints Unified Communications Collaboration Cloud Conferencing Customer Collaboration What is a Collaboration Systems Release? A “virtual” release of products and solutions, designed, implemented, validated, and documented to assure that they work together. On-Line Docs Links to: • Compatibility Matrix • Preferred Architecture • Cisco Validated Designs • SRND • Validation Test Bed Info http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/ucstart.html Preferred Architecture, CVD & SRND • PA: http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html • CVD: http://www.cisco.com/c/en/us/td/docs/solutions/CVD/Collaboration/enterprise/collbcvd.pdf • SRND: http://www.cisco.com/cisco/web/docs/iam/unified/ipt1051/Using_SRND_Documents.html Preferred Architecture & Headquarters Unity Connection TelePresence Prime Management Suite Collaboration Applications Instant Message Unified & Presence Communications Manager 3rd Party Solution Expressway-E DMZ Internet Expressway-C Mobile/Teleworker Call Control TelePresence Server Conferencing Endpoints Conductor ISR / CUBE MPLS WAN Integrated Services Router Remote Site Collab Edge PSTN / ISDN Demo What’s in CSR 11.0? Jabber 11.0 (Desktop, Mobile, Collaboration SDKEndpoints & Guest) SX/MX 8.0 IX 5000 8.1 DX 11.0.1 7800 10.3.1 8800 10.3.1 VXME 11.0 CUCM/IM&P 11.0 Expressway X8.6 Unified CUC 11.0 Communications CUACS 11.0 CUACA 11.0 CER 11.0 CUBE 11.0.1 Paging Svr 11.0 XC 3.0 MR1 TS 4.1.2 Conferencing TMS 14.6.2 TCS 6.3 CWMS 2.6 UCCX 11.0 UCCE 11.0 Customer Finesse 11.0 Collaboration SocialMiner 11.0 CVP 11.0 MediaSense 11.0 PCCE 11.0 CUIC 11.0 CCMP 11.0 EIM/WIM 11.0 Collaboration Endpoints in CSR 11.0 Collaboration Endpoints Unified Communications Collaboration Cloud Conferencing Customer Collaboration Conference Now Feature Overview • Enables conference services native to UCM that allow for persistent conferences with password protection • Enables queuing of callers prior to the conference owner establishing the conference • Conference Now allows users to manage their own access code through the User Pages • Access to Conference Now resources controlled through End User configuration (including Feature Group Templates) Value • Provide enterprise features to mid market customers. Conference Now Call Flows 1. Attendee or owner dials Conference Now 2. Caller is connected to IVR 4. Caller enter meeting ID 5. Caller prompted for host PIN or attendee access code 6. 7. 8. Attendee enters access code Host enter PIN -If conference has been started, attendee is added to conference -If conference has not been started, attendee put on hold listening to MOH 4.1000# IVR prompts for meeting ID 6.# 3. Peter, Attendee Centralized Number 800-553-6387 Alex, Host Meeting ID 1000 1. 800-553-6387 GW 2. 3. 5. 7. 7. Ben, Attendee IVR MOH 8. Attendee listends to MOH until host joins signal path media path Multistream Experience Centric • Better use of the screen real estate • Optimal layouts to maximize the viewing experience • More natural conferencing experience Multistream: How does it work? Low BW end-point: 180p30 Multicast qualities are configured by server, based on consumer requests aggregation 720p60 360p30 180p30 RTP session HD hard end-point: 720p60 Conference Server (TS) SD end-point: 360p30 Multistream: Local Composition B C 720p60 360p30 180p30 A The end user chooses the layout he/she desires Conference Server (TS) A: 360p30 B: 180p30 C: 180p30 A: 360p30 B: 360p30 C: 360p30 A: 720p60 B: 180p30 C: 180p30 A D A A B B C C B C Multistream User Experience Dual-Screen Endpoint • Supports “people+people” experience • Second display can show participants’ video when content is not being shared Without Multistream With Multistream Experience Centric Multistream User Experience Single-Screen Endpoint Without Multistream With Multistream Experience Centric Cisco Intelligent Proximity Enhanced Meeting Room Experience Experience Centric • • • Share content from your PC/Mac anywhere in the room without cables Easy way to control room endpoints from your smartphone Receive shared content on smartphones or tablets Opus Audio Codec • • • Delivers wideband audio at 25kbps, and has native adaptation and resiliency mechanisms, making it ideal for OTT scenarios. CSR 11.0: Available, inside the firewall, on Jabber, SX10, SX20, SX80, MX200G2, MX300G2, MX700 & MX800. Post-CSR 11.0: Opus support: • In multipoint, with TelePresence Server • Via Edge • Expanded endpoint support with DX, 7800 & 8800 IP phones + Cloud Value Connected Extended P.862.2 Wideband PESQ scores Experience Centric Better 70 65 60 Opus @ 25Kbps VBR 50 AAC-LD @ 64K CBR Better Bitrate (kbps) 55 45 G.722 @ 64K CBR 40 35 30 25 20 4 4.1 4.2 4.3 4.4 4.5 4.6 P.862.2 WB PESQ, ASTS n=10 4.7 4.8 4.9 5 UCM 11.0 Codec Preference Defaults If Low Lossy Is Configured for Link Loss Type If Lossy Is Configured for Link Loss Type MP4A-LATM 128k AAC-LD (MP4A Generic) MP4A-LATM 64k MP4A-LATM 56k L16 256k MP4A-LATM 48k OPUS OPUS G.722 64k ISAC 32k MP4A-LATM 32k AMR-WB(7k-24k) G.722.1 32k G.722 56k G.722.1 24k G.722 48k MP4A-LATM 24 K G.711 U-Law 64k G.711 A-Law 64k G.711 U-Law 56k G.711 A-Law 56k ILBC 16k G.728 16k AMR-WB(5k-13k) GSM Enhanced Full Rate 13k GSM Full Rate 13k G.729 8k G.729a 8k G.729b 8k G.729ab 8k GSM Half Rate 6k G.723.1 7k MP4A-LATM 128k AAC-LD (MP4A Generic) MP4A-LATM 64k MP4A-LATM 56k L16 256k MP4A-LATM 48k ISAC 32k AMR-WB(7k-24k) MP4A-LATM 32k G.722 64k G.722.1 32k G.722 56k G.722.1 24k G.722 48k MP4A-LATM 24 K G.711 U-Law 64k G.711 A-Law 64k G.711 U-Law 56k G.711 A-Law 56k ILBC 16k G.728 16k AMR-WB(5k-13k) GSM Enhanced Full Rate 13k GSM Full Rate 13k G.729 8k G.729a 8k G.729b 8k G.729ab 8k GSM Half Rate 6k G.723.1 7k Cloud Value Connected Extended SDN Stanford Defined Networking Still Don’t kNow Still Does Nothing Software Defined Networking SDN 101 Control Plane: • Runs on device CPU • 1000’s of packets per second • Routing, STP, AAA, syslog, CLI, etc Data Plane: • • • • Runs on dedicated HW ASICs Millions or billions of pps L2 switching, L3 forwarding, QoS marking/classification/policing SDN 101 SDN is an approach to building computer networks that separates and abstracts elements of these systems SDN 101 SDN is an approach to building computer networks that separates and abstracts elements of these systems SDN 101 Most companies focusing on SDN in the data centre. How will SDN affect the switches and routers? APIC - Enterprise Module (EM) Application Policy Infrastructure Controller (APIC) DC Module Enterprise Module APIC - Enterprise Module (EM) DC Module • Focusing on DC • Uses Nexus 9000 spine and leaf nodes • Application centric policy creation Enterprise Module • Focusing on WAN and branch • Catalyst, ISR and ASR devices • Centralised policy creation for: • Security (ACL’s, threat detection and mitigation) • Network-wide QoS • IWAN QoS Marking Via APIC-EM Value Extended 2 1 1 Unified CM 3 4 4 APIC-EM 1. Endpoints signal call setup to Unified CM (as today) 2. Unified CM extracts media addresses from call signaling 3. Unified CM requests QoS setting policy on flows from APIC-EM 4. APIC-EM instructs switch to apply DSCP according to policy IP Phones IP Phone 8800 Series • Key features All have 10/100/1000 Ethernet ports, 5x5 Programmable Line Keys, 4 Programmable Soft Keys, Headset Port (RJ9) & EHS Support (AUX), are a Full Duplex Speakerphone, support Wideband Audio, and are SIP-only. NEW ! Available Now 8811 Display 8841 800 x 480 Greyscale 8851 8861 800 x 480 WVGA (5”) Integrated Bluetooth ✔ ✔ USB ✔ (1 port) ✔ (2 ports) Smartphone USB Charging ✔ ✔ ✔* Tablet USB Charging ✔ (2 KEMs) ** KEM Support ✔ (3 KEMs) * WIFI (802.11a/b/g/n/ac) ✔ *** External Audio Port ✔ PoE Class 2 2 3 4 IP Phone 8800 Series • New phone for accelerated pervasive collaboration NEW ! KEM Available Now NEW ! White available now across range • Full-Featured IP Telephony To Increase Personal Productivity • Intelligent Proximity (8851 & 8861) • Tablet and Smartphone charging • Key Expansion Module (KEM) • Telephony Feature Parity with 7900 and 9900-series IP Phone 7800 Series New phone for accelerate pervasive collaboration • Priced For Midmarket • Full-Featured IP Telephony To Increase Personal Productivity • Superior Audio Quality – Wideband Audio Support • Lower Power Consumption – PoE Class 1 Cisco IP Phone 7811 Highest-Quality Voice Communications What’s New? New single-line endpoint model High-resolution monochrome display Support for XML and CTI applications Key Customer / Partner Benefits Affordable value for features Earth-friendly / low power consumption Common administration *Detailed customer & partner benefits are in notes section www.cisco.com/go/ipphones/7800 Cisco IP Phone 8865 - 720p HD Video and wideband audio - Intelligent Proximity with Bluetooth - Two USB ports - Five programmable line keys - 5-in. high-resolution (800 x 480) widescreen - Gigabit Ethernet Switch - 802.11a/b/g/n/ac wireless LAN - Dual position foot stand - Wall mount option - Support for up to 3 KEM - Requires an Enhanced User Connect License on CUCM - FCS in August 2015. Cisco IP Phone 8845 - 720p HD Video and widebabd audio - Intelligent Proximity with Bluetooth - Two USB ports - Five programmable line keys - 5-in. high-resolution (800 x 480) widescreen - Gigabit Ethernet Switch - Dual position foot stand - Wall mount option - Support for up to 3 KEM - Requires an Enhanced User Connect License on CUCM - FCS in August 2015. Jabber 10.6 New on Jabber for Mac Jabber Phone Mode• • Jabber release 10.6 introduces Phone Only mode for the Mac OS X platform Phone mode allow Jabber clients to operate in voice & video only (no IM) • Phone mode doesn’t require Cisco Presence server to be installed. • Phone mode is now available across the portfolio (Windows, Mac, iOS & Android) New on Jabber iOS/Android Video Desktop Share (BFCP) • Jabber 10.6 introduces Video desktop share (BFCP - receive only) on tablet platforms • Windows, Mac and Tablet platforms now all support desktop share functionality • Windows, Apple Mac or Telepresence endpoint required to share content • Feature also available as BETA feature on smart phone platforms New on Jabber Windows/iOS/Android Audio & Video Statistics • Audio & video statistics All Jabber clients now support the display of call statistics • Added to Windows, iOS and Android for 10.6 • Support for Copy & Email of statistics • New on Jabber for Windows Alert When Available • User can request an alert when a contact becomes available • Feature activated using right click menu and selecting “Alert when available” • When contact becomes available a notification is shown on users screen until acknowledged • Once notified, alert will be reset New on Jabber for Windows Publish my Location • User can assign a Location name, address for each network location* detected by Jabber to show contacts where they are working. • Feature can be disabled by both admin and user. User can choose which locations to publish • Most recent active client will be the published location *Network location - Each unique subnet & Default gateway Mac address pair. Multiple network locations can be assigned to a single Location name New on Jabber for Windows Save my Chat to Outlook / File • Jabber for Windows now provides the option to save Chat / IM conversations to Microsoft Outlook. • Feature can be enabled/disable by Jabber administrator as required (disabled by default) • Alternatively Jabber can save chats to a local folder on local drive for used by Windows search function IM Only Screen Share • Screen share from an IM session • No requirement for active call • Support for multiparty screen share – up to 1 + 5 participants • Support for Remote Desktop Control • Independent of telephony mode • Softphone mode and deskphone mode supported • Protocols & Port Numbers • IM Screen share capabilities negotiated through xmpp session • IM Screen share media selects a random TCP port ranging from 49152 to 65535 Screen share button Recipient can accept or decline the share invitation Remote Desktop Control • IM Only desktop share recipients can request to take control of desktop share initiators remote desktop • Initiator is prompted to accept the remote control request • Share recipient can release control • Initiator can revoke control at any time New on Jabber for Windows Calls : Do Not Disturb • Do Not disturb (red) presence state now applies to incoming calls • No Ringer and no visual call notifications when in DND, call will appear as a missed call in call history • Both admin and user can change both ringer and notifications DND preferences • Currently independent of CUCM DND – setting DND on desk phone or CUCM self care may not set Jabber DND New on Jabber for Windows Calls: Additional New features Computer Headset Speaker Ring on all devices: – default to play ringer and IM alerts on all connected devices to ensure audio notifications not missed by user Audio device controls – select audio device directly from conversation window Early mute: avoids taking focus on entry to conference calls & WebEx meetings New on Jabber for Mac Custom Contacts • Jabber Mac now aligns with Windows to provide custom contact support • User can create contacts outside the corporate directory • Voice and Video calls can be initiated to custom contacts. New on Jabber for Mac Chat Themes • Mac users can now select chat theme they would like to use. • Option selected in preferences Default Aligned Minimal New on Mobile Platforms New Telephony Features Call Park: – Parity feature with Jabber Voice, Auto-retrieve on same device upon timeout. SRST Failover: – Parity feature with Jabber Voice, Failover to SRST / CME in SRST mode. (Directed Call Park not supported) (No Video, No Transfer, Park, Conference, DVO while in SRST mode. If deployed with IM/P, requires IM/P logon to failover ) Expanded Bluetooth Support Jabra PRO 9470 Jabra BIZ 2400 Jabra Speak 510 Jabra Supreme Note: Audio path only New on Jabber for iPhone / iPod / iPad Answer/Decline from Notification • Answer Audio only from Notifications No PIN/fingerprint required to answer call • Enter PIN to gain access to additional functionality • • Video • Mid-call functions including End Call New on Android Platforms Client Enhancements Auto Start: – Jabber will auto start on Android devices when the device is powered on. New on Mobile Platforms New Device Support OS: Android L New smartphone support (prelim) OS: iOS 8 (required to run Jabber) HTC One Max, M7, M8 New devices: LG G3 iPhone 6 & iPhone 6 Plus iPad Air 2 & iPad mini 3 New tablet support (prelim) Samsung Galaxy TabPro 8.4, 10.1 Samsung Galaxy TabS 8.0, 10.5 Samsung Galaxy TAB3 8.0 Samsung Galaxy TAB4 7.0, 8.0, 10.1 Sony Xperia Z2 Tablet Flexible Jabber ID (JID) Structure Jabber ID (JID) User Fields Jabber 10.5 or earlier LDAP Sync DB Sync Jabber 10.6 or later UCM IM/P LDAP Attributes sAMAccountName LDAP mail UserID [email protected] employeeNumber telephoneNumber Jabber User (JID) userPrincipleName or or or mail Directory URI (e.g. [email protected]) Directory URI msRTCSIP-PrimaryUserAddress 54 Flexible Jabber ID (JID) Structure EXAMPLE: UserID:smiller JID:[email protected] UC Manager LDAP Directory Settings LDAP Sync DB Sync IM&P JID = URI:mail Advanced Presence Settings CUCM UID:sAMAccountname URI:mail AD example.com Jabber-config.xml Jabber client Need to configure Jabber to use SIP URI to resolve contacts!!! Flexible Jabber ID (JID) Structure Summary • Provides Admin more flexibility over JID definition • Multiple JID domains in the same deployment are supported − [email protected] − [email protected] • Privacy settings for Multiple JID domains are not yet supported • Simplifies Lync to Jabber Migration UserID management where userid not based on sAMAccountName in Lync deployment. • Supported with Jabber 10.6 + and IM & Presence 10.0 + Jabber 11.0 Jabber Conference Experience PR,CMR Cloud Integration and Bridge Escalation • From Group Chat • One-click escalation • WebEx/Video choice Bridge Escalation Escalate call to bridge DN/URI destination WebEx Personal Room Escalation support for WebEx Personal Rooms Experience Centric CMR Cloud Escalation CMR Cloud Support for Video (SIP) and WebEx Jabber 11.0 Features Far End Camera Control Control remote camera from Jabber (Far End must offer FECC capabilities) Pan, Tilt, Zoom Secure FECC Available on Desktop, Tablet and mobile handsets! Desktop supports keyboard short-cuts for camera control Control can be re-positioned on screen Jabber 11.0 Features Conference Experience Enhancement Jabber 11.0 provides new Group Chat Escalation Features IM Screen share Conference Escalation Now groups of 10 (Jabber for Windows) One click join to any dial-in One click join to WebEx audio or video conference Personal Room Service. Includes DTMF, conference Guest Pins, Host Pins. WebEx Personal Room Cloud CMR One click join to Cloud Collaboration Meeting Rooms - Video & WebEx Jabber 11.0 Features Enterprise Groups (On Premise) • Enterprise groups allows on premise users to search1 for and add a group of users to their contact list based on AD distribution groups • Groups are dynamically updated based on group membership changes • Supported across portfolio (Windows, Mac, iOS, Android) • Requires CUCM 11.0, IM&P 11.0 and Jabber 11.0 clients • Similar Enterprise groups feature already available in cloud deployment Feature enabled using Enterprise parameter 1. Search requires LDAP contact source Jabber 11.0 Features Jabber to Jabber calling • • “Jabber to Jabber” voice and video provides basic calling between clients without UC manager registration for both cloud and on premise deployments. • Single call • No in calls features • No conference capabilities When enabled “Jabber call” feature appears on dial menu, Jabber 11.0 Features Jabber to Jabber calling Call Control Common Identity SDP/HTTPS (Setup) RTP (Audio/Video) SDP/XMPP (Setup) Availability shortly after 11.0 release Planned for future release RTP (Audio/Video) On Premise Model Cloud Model Provide call setup over HTTPS/TLS • Provides call setup over XMPP Aligns to Collaboration Cloud Architecture • Not supported over MRA Subject to change Jabber 11.0 Features Persistent Chat Rooms (Mac) Jabber for Mac 11.0 introduces persistent chat rooms User invited to rooms by room owners or moderator Provides room activity notifications Text search of rooms Room catalog, filters, mentions and room administration not offered in Mac Jabber 11.0 Features Click-to-Call Keyboard Shortcut • New global hotkey functionality allows a user to select text in any application and send the dial string to Jabber for windows Admin can define the key to use they wish to use in their organisation Configuration is via jabber-config.xml Enable default CTRL+Q, admin defined <Options> <MakeCallHotKey>true</MakeCallHotKey> </Options> <Options> <MakeCallHotKey>CTRL+SHIFT+J</MakeCallHot Key> </Options> Jabber 11.0 Features User Experience Enhancements Jabber 11.0 provides many User experience enhancements, many based on customer feedback Split call button Select Audio Device Contact Card on hover Default tab view Windows Taskbar Shortcut Jabber Guest Cisco Jabber Guest: The Best of Both Worlds Guest/Public User Enterprise User Calls to individual employees, remote experts, or customer care Unified communications and video sessions into businesses ̶ from desktop browsers and mobile clients Initiate from public web sites, mobile applications, and URLs (i.e., email) SDKs for web and mobile app integration Public Internet Guest/Public User Enterprise User * Images for illustration purpose only. Final UI subject to change. Jabber Guest Call Flow Components Home Internet DMZ Enterprise Expressway Edge/ VCS -E Expressway Core/ VCS -C HTTP-based call control (ROAP) SIP RTP/SRTP HTTP-based call control (ROAP) STUN/TURN SIP Jabber® Guest Cisco® UCM The Jabber Guest Experience on a Browser and Mobile Devices User Experience Video Point-to-point video Point to video conference Midcall control Keypad Mute audio or video Full-screen video Camera or audio device selection Self-view Call control – WebRTC-compatible Media Browser plug-in (desktop web), native apps (mobile) Future – WebRTC for media Sales Department Jimmy Kimmel Live Show & Jabber Guest Avengers Cast & Fans Brave Shop Cashier Viola Davis Interview Will Smith & DJ Jazzy Jeff Tax Edition Kobe Bryant & Fans Show & Tell, Ricky Schroeder National Pancake Day Jabber Guest 10.5 - What’s New Android Client, SDK available Chrome Integration New iOS8 Client UCCX/UCCE/PCCE (Non-NPAPI) HD Send Enabled Certified 64-bit support 64-bit client/SDK Other Features: Calls to VCS-registered endpoints via CUCM Mac OS Yosemite (10.10) support Quality, security enhancements Early Adopter Program Still Open!! Jabber Guest 10.6 - What’s Next…. BFCP Screen Share (Receive) Other Features: G.722 Wideband Codec Support Web UE Enhancements Self View Control Enhancements to Web client accessibility Quality, security enhancements Subject to change Screen Share to Jabber Guest 10.6 From Jabber Windows/Mac & Video Endpoints with BFCP Sharing • Web browsers on Windows, Mac • iOS & Android smartphones, tablets • Shared content replaces far-end video ... show/hide self, far-end view • Swipe between shared content & far-end view … toggle self view in either … zoom/pan Subject to change Combining features on a single cluster pair • Example #1 Open Video Federation supporting: SIP & H.323 (inbound & outbound) Outbound calling for CMR Cloud/Hybrid Inbound calling for CMR Premises Collaboration Services XMPP Federation CUCM Expressway Expressway E C Mobile & Remote Access supporting: Cisco Jabber Desktop Clients Cisco Jabber Mobile Clients 7800 & 8800 Series IP Phones DX80, DX70, DX650 Collaboration Endpoints TC Series Telepresence Endpoints Combining features across two cluster pairs • Example #2 Open Video Federation supporting: SIP & H.323 (inbound & outbound calling) Outbound calling for CMR Cloud/Hybrid Inbound calling for CMR Premises Cluster Pair #1 Collaboration Services Jabber Guest Inbound C2B Video calling Unified CM Exp-C Exp-E XMPP Federation Cluster Pair #2 Pool all RMS licenses on pair #1 No RMS requirements on pair #2 Mobile & Remote Access supporting: Cisco Jabber Clients 7800 & 8800 Series IP Phones DX80, DX70, DX650 Collaboration Endpoints TC Series Telepresence Endpoints Video Care with Jabber Guest Functionality • Two way video interaction using Jabber Guest • Video in queue (non-interactive) using hold step and VoH • Finesse for Agent desktop • Normal Unified CCX reports for Video calls • • Collab Edge infrastructure required along with Jabber Guest • Video on Hold needs MediaSense • Finesse Only • 10.5(1)SU1 and later • Endpoint support for 89xx, 99xx, DX650, EX series Audio only • Silent monitoring • Recording with UCM based recording • • Packaging Interaction for initial IVR treatment Intercept, conference and barge in with Video requires MCU Simple to Deploy • Simple to configure web URI for the website or SDK for iOS application Telepresence Endpoints Unified Communications in CSR 11.0 Collaboration Endpoints Unified Communications Collaboration Cloud Conferencing Customer Collaboration Mobile and Remote Collaboration with Expressway Jabber @ the café Inside firewall (Intranet) Collaboration Services DMZ Outside firewall Simple, Secure Collaboration: It just works...inside and outside the network, no compromises Easy to use, easy to deploy: Works with most firewall policies Expressway Internet Jabber @ Home Unified Expressway Expressway CM C E Jabber @ work Jabber @ SFO, LHR or PVG Fixed Remote Endpoints (TC Series) True Hybrid: Supports onpremise and cloud offerings simultaneously Standards-based Interoperability, Widely Adopted Protocols Application Driven Security: Allow the application to establish security associations it needs Identity Framework for Single Sign-On Explicit Initial Trust Agreement IdP – Identity Provider RP – Relying Party Users What’s involved with SSO and Edge? • Security Assertion Markup Language (SAML) v2 – open standards based protocols for user authentication • Identity Provider (IdP) – Responsible for User Authentication • OAuth - open standard based protocol for token based authorization • Tokens & Cookies • Export & import metadata to form trust relationships between IdP, Expressway, Unified CM, Unity Connection Single Sign On Jabber 10.5 supports SAMLv2 based SSO Supported in cloud, on premise and hybrid deployments • Supported with UC Manager 10.5 + • Jabber users need to authenticate once with an Identity Provider (IdP) to gain authorisation and access to provisioned services • Users no longer required to provide credentials multiple times for UC services • Supported IdPs’ • • − Ping Federate − Microsoft AD Federation Services (ADFS) − OpenAM Embedded browser (form based), Smart card and Kerberos Authentication supported SSO and Mobile Remote Access Core Infrastructure Services iDP Unified IM & Presence CM Server • Jabber 10.6 supports SSO based authentication when accessing the on premise UC services in MRA mode (via Expressway) • Requires Expressway X8.5 and UC Manager 10.5.2+ DMZ Expressway-C Expressway-E Internet Home Office Jabber Clients (Corporate Network) Cisco Collaboration Endpoint Identity Service Provider Coffee Shop Mobile and Remote Access New Endpoint Support • Targeting first half CY15 Inside firewall (Intranet) Outside firewall (Public Internet) DMZ Collaboration Services Unified CM DX650, DX70, DX80 Internet Expressway C Expressway E Component Min Software Version Projected Availability Cisco Expressway (or Cisco VCS) X8.5.x Target 1H CY15 Unified CM 9.1(2) SU1 Available 7821, 7841, 7861 IP Phones 10.3.1 Target 1H CY15 8811, 8841, 8851, 8861 IP Phones 10.3.1 Target 1H CY15 DX650, DX70, DX80 Collaboration Endpoints 10.2.4 Target 1H CY15 8811, 8841, 8851, 8861 7821, 7841, 7861 Expressway-E certificate requirements DX, 78XX, 88XX specific requirements • Trust model based on broadly trusted Public Certificate Authorities • Endpoint firmware includes 135 trusted public DX650, DX70, DX80 root CA certificates • No option to import and trust other root CA certificates on these endpoints • Expressway-E certificate needs to be signed by trusted public CA 8811, 8841, 8851, 8861 7821, 7841, 7861 97 Lync Integration Instant Messaging and Presence • Business to Business (Interdomain Federation) – SIP-SIMPLE Lync Client Lync Front End SIP Domain company.com Lync Edge Recommended deployment SIP SIP [email protected] Cisco Jabber XMPP [email protected] UCM IM&P Internet ASA TLS Proxy (SIP) SIP SIP Domain biloxi.com 99 Instant Messaging and Presence • Definition of Partitioned Intradomain Federation Lync Client Lync Front End XMPP Gateway UCM IM&P Cisco Jabber Partitioned Intradomain Federation SIP XMPP SIP [email protected] [email protected] Lync Client Lync Front End XMPP Gateway SIP UCM IM&P SIP [email protected] Cisco Jabber XMPP User only exists in one system – either Microsoft Lync or Cisco UCM Union Federation User entity exists in both system – Microsoft Lync and Cisco UCM ✖ Enterprise Voice Call Routing • SIP Trunk / Direct SIP Options 1/2 OCS 2007 / Lync 2010 & 2013 (no media bypass) Lync Client Lync Front End Lync Med. Server RTaudio Cisco UCM G.711 OCS 2007 / Lync 2010 & 2013 (no media bypass), none G.711 on IP-PBX Lync Client Lync Front End RTaudio Lync Med. Server Cisco UCM IOS Transcoder G.711 G.7.29/iLBC Flows show the SIP signaling and media paths in a SIP-trunk interoperability scenario Lync Mediation Server only supports G.711, requires additional transcoding resources if any other codec is used by devices connected through SIP-trunk Scenarios shown do not require the usage of a Media Termination Point (MTP) Enterprise Voice Call Routing • SIP Trunk / Direct SIP Options 2/2 Lync 2010 & 2013 (with media bypass) Lync Client Lync Front End Lync Med. Server Cisco UCM G.711 G.711 With the introduction of Media Bypass in Lync 2010 the Lync client can initiate direct G.711 media streams. Media paths is not hair pinned through the Lync Mediation Server, no transcoding. Signaling still has to flow via the Mediation Server. Review Microsoft guidance regarding Media Bypass http://technet.microsoft.com/en-us/library/gg412740.aspx Straight forward in a centralized (single site) topology without WAN links. More complicated in a distributed topology with one or more branch - check the following: Media Bypass shall only be utilized between WAN sites without bandwidth constrains Media Bypass and Call Admission Control (CAC) are mutually exclusive Media Bypass mandatorily requires all media to be represented by a single IP address – the reason why in the above example a Media Termination Point (MTP) has to be inserted. Video Interoperability with Lync 2010 Point to Point video call: • Uses the RTVideo codec as default • Single codec supported for interoperability with standard VC is H263 (Max resolution is [email protected]) Multipoint video call using Internal A/V MCU: • Support only RTVideo codec • Support CIF and VGA as resolutions (No HD) • Support only Voice Activated Switching (no Continuous Presence) • Utilize Microsoft CCCP as proprietary protocol to create, extend and manage the Multi Party Video Conference. 103 Video Interoperability with Lync 2013 Microsoft/Polycom H.264 UC SVC (UCIF) and RTvideo supported as Video Codec Support for H.263 discontinued Still utilize Microsoft CCCP as proprietary protocol to create, extend and manage the Multi Party Video Conference Up to 5 users continuous presence layout – HD Pictures for the others... 104 Video Interoperability through Expressway X8.5 CUCM 9.X/10.X Expressway X8.5 (Lync Gateway) Lync Server 2013 Lync 2013 Client DX650 B2BUA H.264 AVC H264 AVC<->SVC Gateway H.264 UC-SVC SX20, DX80, etc… Main Features: • Interworked calls between standard H.264 AVC and Lync 2013 H.264 UC-SVC, up to [email protected] • Both CUCM and VCS supported as Call Control • Cisco and 3rd party endpoint supported (VCS only) • End to End Encryption for media and signaling • Lync Client Remote Access through Edge supported • Lync 2010 supported with the same capabilities as before 105 Lync 2013 Client Lync 2013 Desktop Share Support Microsoft-signaled and packetized H.264 SVC, and RDP Cisco standards-based H.264 SVC & AVC, and BFCP TelePresence Conference Resource Pool CMR Experience Centric Cisco WebEx Conductor Lync 2013 Servers Lync 2013 Clients Cisco Video Expressway Communication (or VCS) X8.6 Server (VCS) Content interoperability for multipoint Cisco Jabber Cisco Unified Communications Manager Expressway X8.6 performs RDP content to BFCP conversion, for CMR Cloud deployments. Collaborate Desk Phones TelePresenc e Enhanced Lync 2013 Interoperability What Lync and Cisco Users Will See Experience Centric View from a Lync client when Cisco endpoint is presenting View from a Cisco endpoint when Lync client is presenting When Cisco endpoint is presenting, TelePresence Server will composite content and participants in main video towards Lync client When Lync client is presenting, Expressway will interwork RDP to BFCP, so Cisco endpoint will see Lync user and content as separate channels Enhanced Lync 2013 Interoperability Best Better What Cisco Users Will See Single-screen Dual-screen Multistream + Proximity Experience Centric Cisco Business Edition Portfolio Now Serving Companies of Every Size Common Existing New On-Premise Family Model Options Basic IPT to Full Collaboration Collaboration Software | Licensing Framework | Management tools | Seamless Migration Cisco Business Edition 7000 Family Cisco Business Edition 6000 Family Shipping Medium-scale BE6000M Small-scale BE6000S 1000 Users 1200 Devices 4+1 Apps 150 Users 300 Devices Core UC Apps Only Ideal for medium-scale Ideal for small-scale Voice/IPT Point to point video 0-75 75-150 Voice/IPT Contact Center 3rd-Party Apps Medium-scale BE6000H 1000 Users Different 2500 Capacities Devices 8+1 Apps Ideal for medium-scale Voice/IPT Conferencing Contact Center 3rd-Party Apps Large-scale BE7000M 1000+ Users 3000+ Devices 4-6 Apps Ideal for large-scale Voice/IPT Contact Center 3rd Party Apps 150-225 225-300 300-800 1000-2500 Suggested Customer Size (“sweet spot”) Orderable Now! Large-scale BE7000H 1000+ Users 3000+ Devices 8-10 Apps Ideal for large-scale Voice/IPT Conferencing Contact Center 3rd-Party Apps 3000-5000+ Introducing: Cisco Business Edition 6000S Packaged Collaboration Solution for Entry-level Voice/IPT Deployments • The world’s leading Security, LAN, WAN, Wireless and Collaboration packaged as an “Office in a Box”! • New entry-level Packaged Collaboration Solution • Single box, small form-factor, integrated router, gateway & server • Maximum capacity 150 users and 300 devices • Target Opportunity: 25-75 users Cisco BE6000S • “Just right” • Same collaboration software as BE6000M - no feature gaps, same feature velocity • Same deployment process optimization as BE6000M • Right-sized & priced with easy migration and investment protection • Rounds out portfolio • Increase appeal in <150 user space Packaged for Smaller Customers ISR 2921-V PSTN interface ports - 1xPRI, 4xBRI or 4xFXO and 10xCUBE sessions UCS E160D M2 OEM VMware Preloaded Apps: Prime Provisioning - Communications Mgr - Unity Connection - IM&P - Paging Server - Turnkey Platforms, Many Application Options Video Conferencing Call Control CUCM Voicemail Unity Connection IM &P Jabber Attendant Console CUAC Paging Paging Server Contact Center UCCX Response Control CER TP Conductor Video TP Server Scheduling TP Mgmt Suite Recording TP Content Svr Edge Expressway / VCS Provisioning Prime Collaboration BE6000 scale-up, single-server design BE7000 scale-out, stackable design • • • • • Up to 1000 users, 2500 devices, 100 CCX agents Add second server for redundancy Preloaded with virtualization and application software BE6000 UCS C220 M4 SFF Rack Mount Server BE7000 UCS C240 M4 SFF Rack Mount Server • 1 RU MD model: 4 apps + 1 mgmt 1 RU HD model: 8 apps + 1 mgmt • • • Bundled 25-user license options included Purchase add-on user/apps licenses Single-ordering SKU (by server): MD: BE6K-ST-BDL-K9= / BE6K-ST-BDL-XU= HD: BE6H-M4-K9= / BE6H-M4-XU= • UC Virtualization • • No solution capacity limits Add server(s) for more users, devices, applications Price-optimized for 4-6 apps per server supporting 1-5K users each Preloaded with virtualization and application software User and application licenses sold separately Single-ordering SKU: MD: BE7M-M4-K9 / BE7M-M4-XU HD: BE7H-M4-K9 / BE7H-M4-XU Simplification: Three Options Pre Loaded Images Order Distributor CTO Service Order Pre Configured Applications Order “All BE6000 XU and BE70000 servers shipped with predeployed applications, ready to install” End User “Have applications fully installed, ready to configure, from distribution” End User “All BE6000 K9 servers shipped with pre-installed & configured applications” End User Conferencing in CSR 11.0 Collaboration Endpoints Unified Communications Collaboration Cloud Conferencing Customer Collaboration TelePresence Server 4.1(2) Consistent, Intuitive Experiences Experience Centric Transparent name labels Active Speaker Indicator Overflow indicator Audio participant avatar Recording Indicator Expanded H.265 Support Value Extended • Significant bandwidth savings while maintaining Full-HD quality • H.265 via Expressway, for B2B and MRA use-cases • H.265 conferencing with TelePresence Server Targeted 2H15 (Not committed) Internet H.265 media Expressway Expressway TelePresence Server: MM410v • UCS C220 M4 & UCS B200 M4 • Xeon E5-2600 v3 CPUs • “Haswell” • 64GB DDR4 RAM • Up to 8 MM410v’s in a UCS 5108 chassis Value Extended TelePresence Server 4.1 60* Value Extended Increased Scale 54* +237% On 1U cores HD port capacity with content 40 Q3 CY14 TS4.0 Q4 CY14 TS4.1 Q1 CY15 TS4.1(2)* + 28% 30 +20% 28 36 * MM410v & TS 4.1(2) SW planned for March ‘15, and 54 HD ports is only an estimate – subject to change. +25% 20 20 24 +25% 10 8 10 +20% 16 20 10 12 BE6000 HD / Multiparty Media BE7000 + co-res apps 310 Dedicated BE6000 HD Multiparty Media 320 Multiparty Media 400v Multiparty Media Multiparty Media 410v* 820* TP Infrastructure - Flexible and Cost Effective Shared Pervasive Specialized hardware Virtualized software $4,500 per $625 per HD port user 5 Software SKUs 1 Software SKU On premises only On premises and cloud Lower Barrier to Entry – 50-80% reduction Initial Order for 25 Host Licenses $44** TODAY YESTERDAY Quantity SKU Description Price 1 CTI-410v-VTS-K9 MM410V $23,655 7* L-VTS-1SL Telepresence® Server Screen Licenses $63,000 1 CTI-TMS-SW-K9 TMS Base License $3648 1 R-VMCNDTR-K9 TelePresence Conductor $40,560 7 LIC-EXP-RMS Expressway Rich Media $5250 1 LIC-EXP-MSFT Lync Interoperability License $20,280 List Price Total: $156,393 Per user / month (List Price) Quantity SKU Description 1 CTI-410v-VTSK9 MM410v $23,655 25 TP-PMP-A-K9 Personal Multiparty Advanced Licenses $15,625 List Price Total: Price $39,280 * Representative number of SLs a customer would purchase for a 25 user scenario Note that the PMP model provides quite a bit more capacity. ** Based on a 36 month linear depreciation schedule Multiparty Licensing offers SIMPLE & COST EFFECTIVE Entire Cisco Video Infrastructure in a SINGLE SKU !!! Existing Personal Multiparty Basic New Pricing Screen Licenses New Personal Multiparty Advanced Scheduling Separate licenses required Ad-hoc/Rendezvous only Ad-hoc, Rendezvous and/or Scheduled Experience Full HD (1080p30) HD (720p30) Single screen endpoints ONLY Full HD (1080p30) Single and Multi-screen endpoints Max participants per named host Based on purchased licenses 4 Unrestricted (fair usage) Licenses included • TelePresence Server • TelePresence Server • TelePresence Conductor • • • • • TelePresence Server TelePresence Conductor TMS base license Expressway Rich Media Sessions Expressway Lync Interop License Key Services 12% SWSS 16% SWSS 16% SWSS Price $9,000 per screen license Included in CUWL Pro • $625 per named host a-la-carte • or a $450 upgrade from CUWL Pro Multiparty Licensing offers Ordering Video Conferencing in 2 Steps Easy to Quote and Sell, Per User Pricing with Personal Multiparty Step 1) – Choose License Personal Multiparty Basic Personal Multiparty Advanced Included with CUWL-Pro $625 Good for small meetings 4 people per meeting 1 host license High-definition Video Per host, perpetual Ideal for most Unrestricted meeting size 1 host license Full HD Video Multiparty Enterprise Agreement Starting at $160* Per host, perpetual Unrestricted meeting Pervasive video forsize all Unrestricted host licenses Unrestricted video quality Meeting Type: Meeting Type: Meeting Type: Ad-hoc Personal CMR Ad-hoc Personal CMR Scheduled Ad-hoc Personal or Device CMR Scheduled Reach: Reach: Lync interoperability External participants Lync interoperability 2) Choose Server TelePresence Server Virtualized on Multiparty Media 410v Server appliance or Blade Server chassis Or MSE8000 Chassis w/ 8710 Blade Or Multiparty Media 300 Series Collaboration Meeting Room Video Layouts • Four layouts: • Equal • Prominent • Overlay • Single • Control: • Web GUI • ActiveControl • DTMF TMS Scheduling with Conductor Deployment Options Dedicated Resources Conductor Instant and Permanent TMS Scheduled • Similar to previous TMS deployment with directly managed TelePresence Servers. • Single TS, in single Bridge Pool, in single Service Preference. TMS can have multiple Service Preferences in a prioritized list. • IP Zones based on Conductor IP Zone, so possible loss of conference placement intelligence if already using IP Zones with directly managed bridges. Shared Resources Conductor TMS Instant, Permanent, and Scheduled • Simplest deployment, TelePresence Servers are dynamically allocated for any type of conference. • If utilization is high, additional TelePresence Servers can be deployed. • Takes advantage of Optimized Conferencing. Collaboration Meeting Rooms CMR Premises (cont.) • User portal, hosted on TMS • Accessible from UCM: “Conferencing” • WebEx link Scalable Conferencing Offerings Cloud On-Premise Virtualized Conferencing Resource Pool MM400V SCALABILITY • Personal Multiparty Advanced (plus UCL/CUWL) • MM400v servers SCALABILITY • CMR Cloud Licenses (plus WebEx & Audio) • Access Bandwidth WebEx CMR WAN Cisco® Expressway UC Apps Traversal Licenses Included (w/ Multiparty & WebEx CMR licenses) B2B Mobile & Remote Access Customer Collaboration in CSR 11.0 Collaboration Endpoints Unified Communications Collaboration Cloud Planned Summer ‘15 Conferencing Customer Collaboration Unified Contact Center Express Cisco Unified Contact Center Express Desktop Application Options Contact Center Express Finesse Cisco Agent Desktop High Availability Workforce Management Outbound IVR ASR/TTS Quality Management CRM Connectors Voice Chat, Email API IVR Social Media Reporting SocialMiner Application Platform Unified Communications Manager Business Edition 6000 and 7000, Spec-based HW All in One Solution Easy to Deploy Easy to Use Outbound Agents • Predictive and Progressive • Direct Preview, Predictive and Progressive dialer with Finesse • Up to 150 concurrent outbound sessions • Separate license required • CAD supports Preview only • Blended Inbound and outbound operations • Call Progress Analysis with ISR Gateway • Outbound reports • Campaign Management with API support 130 Agent E-Mail Functionality • Blended voice, email, web chat • Two choices for routing algorithms • • Most skilled agent • Longest available agent Packaging SocialMiner Route to same agent who handled last response • Rich text editing • Re-queue to CSQ, Attachments • Predefined responses Simple to Deploy • MS Exchange 2013, 2010 • • Standards based - IMAP/SMTP Complete configuration in 3 simple steps • included with the premium seat license • 60/120 agents depending on deployed OVA • Email media handling with SocialMiner • Finesse Gadgets Post 10.6 Finesse Agent Desktop Integrated Web-Chat and Email Gadget Chat and Email State Control Web-Chat Email Chat Reply Pane Visual Notifications Finesse Agent Desktop Integrated Web-Chat and Email Gadget Chat and Email State Control Web-Chat Email Email Reply Pane Video Care with Jabber Guest Functionality • Two way video interaction using Jabber Guest Packaging • Video in queue (noninteractive) using hold step and VoH • Collab Edge infrastructure required along with Jabber Guest • Finesse for Agent desktop • Normal Unified CCX reports for Video calls • • MCU for video barge-in/conference Audio only • Silent monitoring • Recording with CUCM based recording • Interaction for initial IVR treatment • Intercept results in Video if supervisor has video end point Simple to Deploy • Simple to configure web URI for the website or SDK for iOS application • Video on Hold needs MediaSense • Finesse Only • 10.5(1)SU1 and later • Endpoint support for 89xx, 99xx, DX650, EX series CRM Connectors • Web-based gadget for agent state and call control • 100% browser-based (no client-side installation) • Integration to Unified CCX via Finesse Services REST API • Flexible screen pops with customer and interaction history • • Salesforce.com (IPCX-BS-SF-VAGT*) • Sales Cloud and Service Cloud • Salesforce.com Console Microsoft Dynamics (IPCX-BS-MSD-VAGT*) • • CRM 2011 and 2013 Online/On-Prem (web client only) Installation, maintenance service to be purchased from Bucher and Suter *Available as Solutions Plus 135 Now in Controlled Relea CAD and Finesse Mixed Mode • Mixed operation of CAD and Finesse • Team wise migration support for inbound voice agents and Preview Outbound Agents. • No partial team migration Supervisor capabilities and Live data at team level Web Chat and Email agents need to be flash cutover at start • • • Whitepaper available for detailed guideline on design considerations and planning process • No data migration from CAD to Finesse • Available only in 10.6 • Unified CCX 11.0 supports Finesse only No CAD in UCCX 11.0 Cisco Context Service Cloud-based storage of customer interaction data Delivering real-time information to agents Social Media Chat Email Customer Journey Phone SMS Retail IVR Cisco Collaboration Cloud Mobile Customer IoE Cisco Customer Collaboration Platforms Web Partner Applications Cloud Connected What’s new in CSR 11.0? • Multistream • Jabber PR & CMR Collaboration Cloud integration Endpoints • Lync 2013 Desktop Share Unified • Communications Expanded MRA • H.265 & Opus • Greater scale • UX Improvements Conferencing • Cisco Proximity Content Share • MM410v & MM820 • UCCE 11.0 IPv6 • Finesse IPPA Customer • Context Service Collaboration Voice Gateway Cisco ISR 4000 Series - Unified Collaboration Scale 500 100 100 100 50 50 4331 (2 RU, 200-400 Mbps) (1 RU(Desktop), 50-100 Mbps) 2911 200 50 50 2921 400 100 100 2951 600 150 250 3925 800 250 730 4451 4431 (2 RU, 1000-2000 Mbps) (1 RU, 500-1000 Mbps) 4351 (1 RU, 100-300 Mbps) 4321 2901 100 35 35 1000 250 750 6000 450 2000 3000 350 1200 3945 950 350 1200 3925E 2100 400 1350 3945E 2500 450 1500 CUBE CME SRST ISR 4K DSP Resources PVDM4 uses the same DSP as the PVDM3 Physically different form-factor Designed to fit on voice NIMs as well as platform ISC slot Platform DSP intended for CUBE Module DSP intended for transcoding Allows DSP resources to grow incrementally with modules Look for module+DSP value bundles PVDM4 NIM-2MFT-T1/E1 Cisco Analog Voice Gateway Portfolio Port Density VG350 High Density Analog Gateway 96 – 160 Ports NEW VG310/VG320 24/48 Ports VG204XM VG202XM Platforms Cisco VG310/VG320 Specification • VG310 and VG320 will have feature parity with VG350 • Fixed integrated FXS ports (Including OPX-Lite) • VG224 is End of Sale from April 24th 2015. Feature Description VG310 – 24 FXS Port VG RoHS 6, 24 port (RJ21), 1 RU (Based on ISR G2 2901 hardware) VG320 – 48 FXS Port VG RoHS 6, 48 port (RJ21), 1 RU 1 EHWIC slot on VG310/320 Support E1/T1 CAS,PRI, BRI, FXS, FXO VIC2/VIC3 cards OPX-Lite ports on VG310/320 # of extended loop length ports (8 and 4, respectively) Processor (Platform) High performance multi core processor (based on 2901 hardware) Memory (default) 1GB DDR3, SDRAM (soldered down) Compact Flash 256 MB DSP (Default) PVDM3-64 (VG310), PVDM3-128 (VG320) (Upgradable) Spark ciscospark.com Introducing Cisco Spark An app that instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all Making Teamwork Simpler. Unlimited virtual rooms Persistent and secure messaging and file sharing Face-to-face meetings with screen sharing Superior business class experience Get Work Done Faster Quickly Scan Shared Files Add Files Even While Mobile See files instantly without a download to get to the important information fast Share a photo or add a file from your Box folders directly into your rooms Persistent Content Consistent and Easy to Use Experience on Every Device and Context Review previously shared messages and files at any time • • • • • Cisco Spark for: iPad and iPhone Android Web Windows Mac Spark Subscription Offers Free Unlimited rooms and participants 1:1 and group messaging File sharing Face-to-face meetings in rooms of up to 3 participants Mobile calendar and contacts integration Online self service End to end content encryption Subscriptions Message Room moderation and external participant notifications Single Sign-On (SSO) and directory sync Live support Meetings in rooms with up to 25 participants WebEx Meeting Center or Enterprise Edition Message and Meet dCloud.cisco.com VMPT www.cisco.com/go/vmpt Virtual Machine Placement Tool Pre-sales Simplifications • www.cisco.com/go/uc-virtualized Includes ALL apps now, even UCCE, CWMS and TCS • What’s next? CSR 10.6 updates, SKU Simplification • • www.cisco.com/go/vmpt • 1.3 is live, working next release features • Add CWMS (including enforcement of their co-res rules) • Rearrange OVAs (server to server) and Servers (reposition in workspace) • PDF Export options: custom filename and solution title • Export graphical to image for easier proposal paste-in Hvala!
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