ShoreTel | 8000 | Installation guide | Polycom BPL200 rechargeable battery

T P P
A P P
N O T E
TPP: 10230
Date: March, 2009
Product: ShoreTel |Polycom
System version: ShoreTel 8.1
Abstract
Polycom's SpectraLink 8000 Series Wireless Telephones operate on converged voice and data Wi-Fi
infrastructure to reduce costs and simplify management while significantly improving employee mobility,
responsiveness and productivity. This application note provides the details on integrating the Polycom
SpectraLink 8020 and 8030 Wireless Telephones with the ShoreTel® IP Phone system.
Table of Contents
Overview..............................................................1
Features and Benefits...........................................1
Polycom Overview and Contact ..........................2
Polycom Product Information...............................3
Architecture Overview.........................................5
Design 1 ...................................................................5
Requirements, Certification and Limitations........5
Version Support ...................................................6
Certification Testing Results Summary ................6
Table 1: Basic Test Cases ........................................6
Table 2: Extended Feature Test Cases ...................8
Configuration Overview ....................................10
ShoreTel Configuration......................................10
Polycom Configuration ......................................21
Polycom Troubleshooting..................................21
Polycom Technical Support ...............................21
Document and Software Copyrights..................22
Trademarks........................................................22
Disclaimer ..........................................................22
Company Information ........................................22
Overview
This document provides a summary of how Polycom SpectraLink Wi-Fi Telephones can combine with
ShoreTel IP telephony systems to create powerful customer solutions. It starts with a brief overview of
the product, features and benefits and important contact information. It continues on to discuss
implementation specifics and troubleshooting.
Features and Benefits
ShoreTel solutions enable companies of any size to seamlessly integrate voice, video, messaging and
data in their business processes. ShoreTel’s distributed software eliminates traditional cost, complexity
and reliability issues. With this Polycom SpectraLink product integration, ShoreTel customers can now
further improve efficiency and manage costs by adding employee mobility through the use of
SpectraLink 8020 and 8030 Wi-Fi telephones on their converged voice and data Wi-Fi infrastructure.
Polycom Overview and Contact
Polycom, Inc. (NASDAQ: PLCM) is the global leader in telepresence, video, and voice solutions and
a visionary in communications that empower people to connect and collaborate everywhere.
Companies choose Polycom solutions because they allow geographically dispersed workforces to
communicate more effectively and productively over distances. Using Polycom voice, video, and
telepresence products and services, people connect and collaborate with one another from their
desktops, meeting rooms, class rooms, and mobile settings rather than travelling to one place to solve
problems.
Information regarding the Polycom SpectraLink Wi-Fi Telephones can be found through the following
contact information:
Polycom Headquarters
4750 Willow Road
Pleasanton, CA 94588-2708
USA
Phone:
1.800.POLYCOM
(in North America)
or 1.925.924.6000
Fax: 1.925.924.6100
Sales:
1.800.POLYCOM (765-9266)
or 408.526.9000, Option 1
http://www.polycom.com
Reseller Info:
Resellers who would like to start selling this solution should contact us using contact information at:
http://www.polycom.com
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Polycom Product Information
Polycom SpectraLink 8020 and 8030 Wireless Telephones, infrastructure and accessories.
SpectraLink Wireless Telephones enhance the Wi-Fi networks of today and tomorrow. Supporting
integrations with ShoreTel call servers, SpectraLink Wireless Telephones provide packetized voice
over a Wi-Fi network infrastructure without sacrificing advanced telephone features and capabilities.
In the enterprise, Polycom ensures superior voice quality across large enterprise Wi-Fi networks
through a prioritization mechanism called SpectraLink Voice Priority (SVP). This standardscompatible protocol is simple to implement and reduces packet queuing delays for voice traffic. SVPenabled access points are available from the leading providers of enterprise Wi-Fi infrastructure.
Polycom offers the industry’s most versatile Wi-Fi telephony solutions for the workplace. SpectraLink
Wireless Telephones support a broad range of applications from general office to industrial. The
lightweight handsets are extremely easy to use, require minimal training and are durable enough to
withstand the rigors of workplace use.
SpectraLink Wireless Telephones offer more than just voice communication. Utilizing Polycom’s
Open Application Interface (OAI), the handsets function as two-way text messaging devices thus
giving mobile workers access to critical information. Push-to-talk functionality is also available for
broadcast communication between employees, eliminating the need for walkie talkies.
Benefits include:
•
•
•
•
•
•
Dramatically improve responsiveness and productivity of mobile workers
Leverage wireless LAN infrastructure for voice and data applications
Deliver high-quality and secure voice communications across all enterprise environments
Leverage investment in ShoreTel IP PBX features throughout the workplace
Increase business efficiency by integrating with application systems and business processes
Maximize employee availability using simple, reliable and durable devices
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Product Information
SKU
WTB150
WTE150
BPL100
BPL200
BPL300
NCS100
SVP011
SVP021
SVP101
MOG701
MOG711
MOG721
MOG731
MOG741
MOG751
Description
SpectraLink 8020 Wireless Telephone. Order Battery Pack
(BPLx00) and charger separately.
SpectraLink 8030 Wireless Telephone. Order Battery Pack
(BPLx00) and charger separately.
Standard Li-Ion Battery Pack for 60xx/802x/803x Wireless
Telephones
Extended Li-Ion Battery Pack for 60xx/802x/803x Wireless
Telephones
Ultra-Extended Li-Ion Battery Pack for 60xx/802x/803x Wireless
Telephones
SpectraLink 8020/8030 Handset Admin Tool –CD. Order Dual
Charger (DCD100) and Power Supply separately (QPS101x).
SpectraLink 8000 SVP Server, 10 Users (RoHS). Order power
supply (TPS101x) separate
SpectraLink 8000 SVP Server, 20 Users (RoHS). Order power
supply (TPS101x) separate
SpectraLink 8000 SVP Server (RoHS). Order power supply
(TPS101x) separate
SpectraLink 8000 OAI Gateway for up to 64 Users (RoHS).
Order power supply (TPS101x) separately.
SpectraLink 8000 OAI Gateway for up to 128 Users (RoHS).
Order power supply (TPS101x) separately.
SpectraLink 8000 OAI Gateway for up to 256 Users (RoHS).
Order power supply (TPS101x) separately.
SpectraLink 8000 OAI Gateway for up to 512 Users (RoHS).
Order power supply (TPS101x) separately..
SpectraLink 8000 OAI Gateway for up to 1,024 Users (RoHS).
Order power supply (TPS101x) separately.
SpectraLink 8000 OAI Gateway for up to 10,000 Users (RoHS).
Order power supply (TPS101x) separately.
MSRP
$615
$695
$59
$79
$99
$39
$515
$1,030
$2,055
$1,025
$1,805
$2,835
$5,100
$9,220
$15,400
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Architecture Overview
The following is a diagram of the solution architecture showing the integration between the Polycom
SpectraLink Wi-Fi Telephones, SVP Server and the ShoreTel IP System:
ShoreTel
IP Phone
ShoreTel
ShoreGear
Design 1
Requirements, Certification and Limitations
The following requirements are necessary to integrate Polycom SpectraLink Wi-Fi telephones to the
ShoreTel IP Phone system as described in this Application Note.
SpectraLink 8020 or 8030 Wireless Telephones, batteries, chargers and power supplies
SpectraLink 8000 SVP server and power supply
SpectraLink 8000 OAI Gateway (optional) and power supply
Handset Administration Tool CD (optional)
Polycom VIEW certified 3rd Party Access Point infrastructure
For VIEW certified access points:
http://www.polycom.com/usa/en/partners/partner_programs/view_certification_program/view
_partners.html)
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See Notes 1, 2, 3, 4 and 5 in the section Certification Testing Results Summary below for known
limitations.
Version Support
The Polycom SpectraLink 8000 components should be running the latest firmware. See version
support below:
ShoreTel
Release
Polycom
SpectraLink
8020/8030
SpectraLink
8000 SVP
Server
SpectraLink
8000 OAI
Gateway
Handset
Administration
Tool (CD)
V131.017 or
higher
V17x.028 or
higher
V82.017 or
higher
V2.2 or higher
8.0
9
9
9
9
8.1
9
9
9
9
Certification Testing Results Summary
Table 1: Basic Test Cases
ID
Name
Description
1.1
Verify successful startup and initialization of the device
up to a READY/IDLE state using a static IP address
Verify successful re-initialization of device after power
loss while device is idle
Verify successful startup and initialization of the device
up to a READY/IDLE state using DHCP
Verify successful re-initialization of device after power
loss while device is idle
Verify the ability to set Diffserv Code Point from SIP
DUT (device under test)
Verify setting of Date and Time Update on SIP DUT
1.7
Device initialization with
static IP address
Device reset – idle (for
static configurations)
Device initialization with
DHCP
Device reset – idle (for
dynamic configurations)
Verify Diffserv Code
Point support
Verify Date and Time
Update support
Place call
1.8
Receive call
1.9
1.10
Place call re-dial
Place call speed dial
1.11
CODEC support (DUT to
ShoreTel Phone)
1.2
1.3
1.4
1.5
1.6
Verify successful call placement with normal dialing to a
variety of terminating phones
Verify successful call placement with normal dialing to a
variety of terminating phones
Verify successful call placement using re-dial option
Verify successful call placement using programmed
speed dial
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Results
Pass
Pass
Pass
Pass
Not Tested
Pass
Pass
Pass
Pass
Pass
Pass
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ID
Name
Description
Results
1.12
CODEC support (DUT to
SIP reference)
CODEC negotiation
Pass
Verify successful hold and resume of connected call
Verify successful forwarding of incoming calls
Verify successful forwarding of incoming calls
Verify device’s mute function
Verify successful transmission of in-band and out-ofband digits (RFC2833) for calls placed to and from the
DUT with a variety of other devices
Verify that device notifies the user about missed calls
Pass
Pass
Pass
Pass
Pass
Note-1
1.20
Hold DUT to SIP
reference
Hold DUT to ShoreTel
Forward
Forward from SIP DUT
Mute
Dual-tone multifrequency (DTMF)
transmission
Missed call notification
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Verify successful negotiation between devices configured
with different default CODECs (G.711-Ulaw and G.729)
Verify successful hold and resume of connected call
1.21
Volume
Verify the device’s volume adjustment function
1.13
1.14
1.15
1.16
1.17
1.18
1.19
Pass
Pass
Not
Supported
Pass
Note-1: DTMF tones initiated by the Spectralink phones work properly with Auto Attendant menus
and other automated equipment that require tones. The test plan also tests the phones capability of
sending tones and receiving DTMF tones from other devices (i.e. ShorePhones and other SIP
endpoints). The Spectralink phones properly send DTMF tones to the other devices and are heard by
the remote device, but when the Spectralink is receiving tones from these devices it does not play the
tone to the user. Since we can think of no application that would be affected by this we marked it as a
passed test case.
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Table 2: Extended Feature Test Cases
ID
Name
Description
Notes
3.1
Call waiting
Pass
3.2
3.3
Park
Extended forward
3.4
3.5
3.6
Extended forward from
SIP DUT
Transfer – blind
Transfer – monitored
Verify appropriate notification and successful
connection of incoming call while busy with another
party
Verify successful park and retrieval of connected call
Verify extended call forwarding options – busy
forwarding, ring no answer forwarding
Verify extended call forwarding options – busy
forwarding, ring no answer forwarding
Verify successful blind transfer of connected call
Verify successful monitored transfer of connected call
3.7
Conference – ad hoc
Verify successful ad hoc conference of three parties
3.8
3.9
3.10
Place call – secondary line
Receive call – secondary
line
Callback
3.11
Headset
3.12
3.13
Ring selection
Caller ID
3.14
3.16
SIP Device Generates
Busy Tone
POTS Analog Gateway
supports the transfer
operation by “flashing”
911
Verify successful call placement using secondary line
Verify successful connection of incoming call on
secondary line
Verify successful connection of a call using the missedcall callback feature of the device
Verify the device’s support fo external headsets (using
headsets supplied by the 3P phone vendor)
Verify the device’s ability to change the ring type
Verify that Caller ID name and number is sent and
received from SIP endpoint device
Verify that SIP DUT generates busy tone when calling a
busy extension
Verify that the POTS Analog Gateway can support the
transfer operation by “flashing”
3.17
3.18
Fax Handling
Auto Attendant Menu
3.19
Auto Attendant Menu
“Dial by Name”
3.20
Auto Attendant Menu
checking Voice Mail
mailbox
3.15
Verify dialing “911” on DUT could connect with “911”
services
Verify that fax can be sent and received through DUT
Verify that DUT can initate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension.
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension using the “Dial by Name” feature.
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
Voice Mail Login Extension.
Pass
Pass
Pass
Pass
Conditional
Pass
Note-2
Not
Supported
Note-3
Pass
Pass
Not
Supported
Not Tested
Pass
Pass,
Note-4
Pass
N/A
Pass
Note-5
N/A
Pass
Pass
Pass
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ID
Name
Description
Notes
3.21
Initiate call to a Hunt
Group
Pass
3.22
Initiate call to a
Workgroup
3.23
Hunt Group Member
3.24
Workgroup Agent
3.25
Call Forward – “FindMe”
3.26
ShoreTel Converged
Conferencing Server
3.27
Bridged Call Appearance
(BCA) extension
Initiate a call from DUT and verify that calls route to the
proper Hunt Group and are answered by an available
hunt group member with audio in both directions using
G.729 and G.711 codecs.
Initiate a call from DUT and verify that calls route to the
proper Workgroup and are answered successfully by an
available workgroup agent with audio in both directions
using G.729 and G.711 codecs.
Verify that incoming calls to a hunt group can be
answered properly when DUT is a member of the hunt
group.
Verify that incoming calls to a workgroup can be
answered properly when DUT is an agent of the
workgroup.
Verify that calls are forwarded to DUT’s “FindMe”
destination. Verify that DUT works properly when it’s a
“FindMe” destination
Verify that calls are properly forwarded to the ShoreTel
Converged Conferencing Server and it properly accepts
the access code and you’re able to participate in the
conference.
Verify that DUT can initiate calls properly to a BCA
extension and the call is presented to all of the phones
that have BCA configured. Verify that the call can be
answered, placed on-hold and then transferred.
Pass
Pass
Pass
Pass
Pass
Pass
Note-2: The Spectralink phones continue to generate a ring signal even though the call has been
answered (by a WG agent or HG member) when attempting to Consultatively Transfer a call to a
Workgroup or Hunt group. The Spectralink user does not hear anything but ringback tone, the
answering user can hear the Spectralink user. The attended transfer does succeed, just experience oneway audio with ringback. Issue to be addressed in a future release by Polycom.
Note-3: The Spectralink phones do not have the DSP resources to support a 3-way conference on the
phone itself. They can be participants of a conference call, initiated by ShoreTel IP phones, but cannot
initiate one.
Note-4: The Spectralink phones only display the Caller Name, but are capable of also displaying the
number if the calling party only sends the number.
Note-5: The Spectralink phones can generate calls to emergency numbers (911), but we did not test
calling an actual emergency services center, calls were made in a controlled environment to verify call
placement.
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Configuration Overview
This document describes the major steps needed to configure the ShoreTel system and the Polycom
SpectraLink handsets as described in this application note.
ShoreTel Configuration
This section describes the ShoreTel system configuration to support the Polycom SpectraLink. The
section is divided into general system settings and individual user configuration needed to support the
SpectraLink handsets.
ShoreTel System Settings - General
The first settings to address within the ShoreTel system are the general system settings. These
configurations include the call control, the switch and the site settings. If these items have already been
configured on the system, skip this section and go on to the “ShoreTel System Settings – Individual
Users” section below.
Call Control Settings
The Call Control Options within ShoreWare Director may need to be reconfigured. To configure these
settings for the ShoreTel system, log into ShoreWare Director and select Administration, Call Control
and then Options (Figure 2).
Figure 2 – Administration Call Control/Options
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The “Call Control/Options” screen will then appear (Figure 3).
Figure 3 – Call Control/Options Screen
•
•
•
If this is an upgrade from previous ShoreTel versions, you may see a parameter named
“Always Use Port 5004 for RTP.” If so, you will need to disable this parameter by unchecking the box and saving the setting. When enabled, SIP extension configuration will fail.
It is also important to note that this “one time” setting requires a system restart (all servers first,
then ShoreGear switches followed by IP Phones) to take effect. Once the server has been
restarted, this configuration parameter will no longer be visible, or may be grayed out. The
default for new installations is disabled, thus the parameter is not visible (as shown in Figure
3).
Realm: The realm is used in authenticating all SIP devices. It is typically a description of the
computer or system being accessed. Changing this value will require reboot of switches
serving as SIP extensions. It is not necessary to modify this parameter to get the SpectraLink
handsets functional.
SIP session interval: Session interval value indicates the session (call) “keep alive” period.
There is no need to modify the default value of “3600” seconds.
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•
SIP session refresher: The refresher setting decides if user agent client or user agent server
refreshes the session. Again, there is no need to modify the default value of “Caller (UAC).”
This allows the SpectraLink handset to be in control of the session timer refresh.
Switch Settings
When allocating Ports for SIP extensions, these changes are modified by selecting
“Administration,” then “Switches” in ShoreWare Director (Figure 4).
Figure 4 – Administration/Switches
This action brings up the “Switches” screen. From the “Switches” screen, simply select the name
of the switch to configure. The “Edit ShoreGear …Switch” screen will be displayed. Within the
“Edit ShoreGear …Switch” screen, define one of the “Port Type” settings from the available
ports to “100 SIP Proxy” (Figure 5), then save the change.
Note: If your installation requires more than 100 SIP extensions configure the “Port Type” as “100
SIP Proxy” as necessary (i.e., two ports configured for “100 SIP Proxy” will provide 200 SIP
extensions).
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Figure 5 – Edit Switches
If the ShoreGear switch that you have selected has “built-in” capacity (i.e., ShoreGear
50/90/220T1/E1, etc.) for IP phones and SIP trunks, you can also remove 5 ports from the total
number available to provide the “100 SIP Proxy” configuration necessary (Figure 6).
Note: Every 5 ports you remove from the total available will result in “100 SIP Proxy” ports being
made available.
One dedicated ShoreGear 120 switch can act as a proxy for the entire site and support up to 2400
SIP phones.
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Figure 6 – ShoreGear Switch Built-in Capacity
Sites Settings
The next settings to address are the administration of sites. These settings are modified under the
ShoreWare Director by selecting “Administration” then “Sites” (Figure 7).
Figure 7 – Administration/Sites
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This selection brings up the “Sites” screen. Within the “Sites” screen, select the name of the site to
configure. The “Edit Site” screen will then appear. Scroll down to the “SIP Proxy” parameters (Figure
8).
Figure 8 – Site Screen SIP Proxies
The “Virtual IP Address” parameter is a new configuration parameter with ShoreTel 8.1. This “Virtual
IP Address” is an IP address that can be moved to a different switch during a failure. For each site that
supports SIP extensions, one “Virtual IP Address” is defined that will act as the SIP Proxy for the site.
This IP address must be unique and static.
The ShoreTel server will assign this “Virtual IP Address” to the ShoreGear that is configured as SIP
proxy for the site. Two ShoreGear switches can be configured as SIP proxy servers for redundancy and
reliability purposes. If the primary proxy server goes down, the other proxy switch will take over the
“Virtual IP Address.” Due to this “Virtual IP Address” mechanism, SIP phones will not know if the
proxy switch goes off-line.
Note: If you choose not to define a “Virtual IP Address,” you can only define one proxy switch, and
there are no redundancy or failover capabilities. The switches available in the “Proxy Switch 1 / 2” will
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only be shown if proxy resources have been enabled on the switch. Furthermore it makes no sense to
define a “Virtual IP Address” if you only have one proxy switch defined.
The Admission Control Bandwidth defines the bandwidth available to and from the site. This is
important as SIP endpoints may be counted against the site bandwidth. See the ShoreTel Planning and
Installation Guide for more information about this.
ShoreTel 8.1 now adds 10 CODECs by default. These CODECs can be grouped as “Codec Lists” and
defined in the sites page for “Inter-site” and “Intra-site” calls. See the ShoreTel 8.1 Server Release
Notes for more information. The default settings will work properly with the SpectraLink handsets.
Creating SIP Extension
You need to create a user extension for the SpectraLink handset. This is accomplished from ShoreWare
Director by selecting “Administration” followed by “Users…,” then “Individual Users.” This action
will bring up the “Individual Users” screen at the top of the page. To the right of “Add new user at
site:,” select the site you wish to create the user in (from the drop down menu), and select “Go” (Figure
9).
Figure 9 – Trunk Groups Settings
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This action brings up the “Users” “Edit Users” screen (Figure 10).
Figure 10 – Adding/Editing Users
Define the “First Name” and “Last Name” as you deem appropriate. ShoreWare Director will auto-assign
the next available “Number” (i.e. extension), but you can modify it to any available extension. Define the
“License Type” as needed, in this example we chose “Extension and Mailbox” although it’s not necessary
to have a mailbox. Define the proper “User Group” and set the “Home Port” to “Any IP Phone.”
Note: If you configured the “License Type” for “Extension-Only,” you cannot select “Any IP Phone” but
instead must set the “Home Port” for the “SoftSwitch” selection. Save your changes, then scroll down to
the “SIP Password:” section (Figure 11).
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Figure 11 – Individual User SIP Settings
There is no default “SIP Password,” it is masked with the appearance that there is, but don’t be confused to
think that there’s a default password. You can modify it to any value you wish, but be certain to note what
you changed it to, as you will need it when configuring the SpectraLink handset parameters. Save your
changes.
SIP Profiles
ShoreWare Director’s “Call Control…” section contains a “SIP Profiles” option. ShoreTel 8.1 comes
standard with a “_System” and “_ShorePhoneIP8000” SIP profiles (they cannot be deleted - only disabled).
By default, the SpectraLink handsets utilize the “_System” profile. In order to optimize the functionality,
you will need to add a custom profile. This is accomplished from ShoreWare Director by selecting
“Administration” followed by “Call Control…,” then “SIP Profiles.” This action brings up the “SIP
Profiles” screen. At the top of the page, below the “SIP Profiles List”, select the “New…” radio button, as
shown in Figure 12.
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Figure 12 – SIP Profiles
This action brings up the “Edit SIP Profile” screen, Figure 13.
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Figure 13 – Edit SIP Profile
Define a “Name:” for the entry, and be sure to define an appropriate name. For the “User Agent:” option,
enter “Slnk/22” (without quotes); the “Priority:” defaults to 100, no change is required. Enable the profile
by checking (enabling) the “Enable” option. In the “Custom Parameters:” options, add the following
entries:
OptionsPing=1
MWI=notify
FakeDeclineAsRedirect=1
SendEarlyMedia=1
1CodecAnswer=0
StripVideoCodec=1
AddGracePeriod=0
Save the changes.
Note: Please do not disable any of the default SIP profiles. In case there are issues with the custom profile
defined, disabling the system profiles may cause the SpectraLink handsets to not be added to the ShoreTel
system. Refer to the ShoreTel 8.1 Server Release Notes for more information.
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Polycom Configuration
Refer to the following documents and downloads for detailed user and configuration. They can be found at:
http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
Downloads
• SpectraLink 8000 Series SIP Software - WTB1xx, WTE1xx (131.017)
• Comprehensive Release Notes for SpectraLink 8000 Series SIP
User Documents
• SpectraLink 8020/8030 Wireless Telephone User Guide for SIP
• SpectraLink 8020/8030 Wireless Telephone Multi-Language Getting Started Guide
• SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
Setup & Maintenance Documents
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Technical Bulletins for Wi-Fi Communications
Best Practices Guide to Deploying SpectraLink 8020/8030 Wireless Telephones
SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool
SpectraLink 8020/8030 Wireless Telephones: SIP User Agent: Features and Standards
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP
SpectraLink 8000 SVP Server Administration Guide for SIP
SpectraLink 8000 Open Application Interface (OAI) Gateway Installation and Administration
Polycom Troubleshooting
Refer to the following documents on Polycom.com for troubleshooting tips.
• SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP Chapter 11
Troubleshooting (http://www.polycom.com/usa/en/support/voice/wifi/spectralink_8020_wireless.html)
• Technical Bulletins for Wi-Fi Communications
(http://www.polycom.com/usa/en/support/voice/wi-fi/WiFi_Technical_Bulletins.html)
• Best Practices Guide to Deploying SpectraLink 8020/8030 Wireless Telephones
(http://www.polycom.com/common/documents/support/setup_maintenance/products/voice/Best
_Practices_Guide_to_Deploying_SpectraLink_8020_8030_Wireless_Telephones.pdf)
Polycom Technical Support
If you are a certified Polycom reseller with a valid CPC# and have questions please contact Polycom
Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain
Time.
If you are a non-certified reseller, please contact your wireless handset distributor to obtain tier 1 support
and learn how to become a certified Polycom reseller.
For Technical Support: technicalsupport@polycom.com
960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com
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For Knowledge Base: http://www.polycom.com/usa/en/support/voice/voice.html
Document and Software Copyrights
Copyright © 2009 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the
United States of America. Contents of this publication may not be reproduced or transmitted in any form
or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel
Communications, Inc.
ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials
contained herein and shall not be responsible for any damage (including consequential) caused by reliance
on the materials presented, including, but not limited to typographical, arithmetic or listing errors.
Trademarks
The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered
trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of
ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are
the property of their respective owners.
Disclaimer
To be “ShoreTel Certified” means that Technology Partner's product will interoperate with the ShoreTel
system, but ShoreTel does not certify that the features or functionality of Technology Partner's product will
perform as specified by Technology Partner nor that Technology Partner's product will meet your specific
application needs or requirements. To inter-operate means that Technology Partner's product is able to
exchange, use and share information with the ShoreTel system. The information contained within this
document is accurate at the time the testing. ShoreTel and TPP member’s software/hardware and screen
shots may change and therefore no longer be applicable.
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085 USA
+1.408.331.3300
+1.408.331.3333 fax
960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com
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