IBM SurePOS 500 Datasheet | Manualzz
IBM Systems and Technology
Data Sheet
Retail Store Solutions
IBM SurePOS 500 Series
Slimmer design and industry-leading technology helps
improve service, reduce cost and manage risk
A satisfying store experience helps create Advocates… consumers who have increased spending
with their primary retailer by 31 percent over the
last two years.3
New sleek, slimmer design
Cutting edge, infrared touchscreen
with resistive touch sensitivity1
Energy-saving deep sleep2
Deliver a smarter shopping experience
Tool free design and IBM Light-Path
Advanced security features
Enviro-friendly packaging
Now more than ever, consumers are looking for differentiation when
choosing their retailers. They expect a higher level of satisfaction—better
service, better prices, better quality and convenience. Access to product
information and fast, accurate transactions, performed by capable,
informed employees are vital to a positive experience and help promote
customer loyalty.
Customers will wait in line at department stores
6.2 minutes, specialty clothing stores 5.7 minutes
and 3.3 minutes at a convenience store before
leaving without purchasing4
IBM Systems and Technology
Data Sheet
Retail Store Solutions
IBM SurePOS 500 Series features
Improve your service
The IBM SurePOS™ 500 with advanced touchscreen technology provides the ultimate point-of-sale tools to deliver powerful
functions that energize the customer experience. The sleek,
slimmer IBM SurePOS 500 offers industry-leading, highly
accurate infrared (IR) touchscreen technology integrated into
the POS system (Model 566).The touchscreen never requires
recalibration—avoiding costly downtime and reducing errors.
The advanced technology, including a brighter, high contrast
screen with adjustable touch sensitivity, helps speed transactions
by improving cashier accuracy and performance. Easy to use
touchscreens also reduce employee training time.
The displays are totally sealed to avoid damage by liquids and
soil from the store environment, making the POS ideal for food
service and high traffic areas.
IBM IR touchscreens are available as customer displays;
and they are perceived as a service enhancement when used
to engage shoppers with multimedia capabilities at the
checkout counter.
Shown: IBM SurePOS 500 Model 566
IBM Systems and Technology
Data Sheet
Retail Store Solutions
Each $1 in energy cost saved corresponds
to a $6-$8 in overall operational savings.5
Reduce your costs
The IBM SurePOS 500 employs a highly efficient Intel
processor (Model 566) and efficient power supply that save on
energy costs. Plus IBM’s innovative deep sleep, when enabled
by IBM Remote Management Agent, can cut energy use by up
to an additional 47.6
Enviro-friendly packaging includes high-density polyethylene
(HDPE) inserts made from recycled post-consumer waste,
saving space for energy and cost-efficient shipping and disposal.
Box and inserts are 100 percent recyclable.
Shown: Independent customer display (6.5 VGA LCD) delivers customer
information and digital, multi-media merchandising (optional)
Remote management saves a firm
with 75 service engineers nearly
$4,000,000 annually in dispatch
reduction, including transportation costs7
IBM Remote Management Agent provides proactive monitoring that can dramatically reduce service costs and downtime.
Aided by a tool free design and IBM Light-Path Management
visual indicators (Model 566), qualified onsite staff can perform
simple maintenance tasks. Retail hardened construction helps
extend service life (7+ years) even in the most demanding
Shown: Infrared touchscreen never needs recalibration and provides a
wide range of adjustment options for better viewing, including changing
the angle/height of the display and adjusting the touch sensitivity, screen
brightness and contrast ratio. (Model 566)
IBM Systems and Technology
Data Sheet
Retail Store Solutions
One-third of consumers notified of a security
breach will terminate their relationship with
the company they perceive responsible.8
Manage your risk
Protecting customer data—ensuring customer, password,
identity and credit card information—is essential today. Built-in
security features such as Trusted Platform Management (TPM)
enable hardware encryption to protect locally stored data.
(Model 566) Physical system security and pin pads with
biometric fingerprint reader are available. Most importantly,
the latest OS security patches, software updates, firmware
levels and BIOS updates can be installed automatically via
IBM Remote Management Agent to keep your operation
up to date.
1. Cutting edge, spill resistant, infrared touchscreen (Model 566 only)
2. Tool free design with back access
3. IBM Light-Path Management (Model 566 only)
4. Biometric fingerprint reader (optional)
5. Cooling tunnel technology
6. Programmable magnetic stripe reader (MSR) (optional)
7. Retail hardened design resists damage in harsh environments
8. Audio speaker (Model 566 only)
IBM SurePOS 500 Series at a glance
Product Name
SurePOS 500 Model 526 (M/T 4852)
SurePOS 500 Model 566 (M/T 4852)
15" Resistive Touchscreen
15" IR Touchscreen
1.0 GHZ Intel Celeron M Core
2.2 GHZ Intel Celeron Dual
Service Processor
IBM Light-Path Management
Maximum Dimensions HxWxD
In mm (inches)
12.3 kg (27 lbs)
12.3 kg (27 lbs)
System Memory
512 MB DDR2 (2 GB max)
1 GB DDR2 (4 GB max)
Video Memoryc
Up to 128 MB via Intel DVMT driver
Up to 256 MB via Intel DVMT driver
Hard Disk Drive/
Modular Flash Drive
160 GB SATA2 HDD/Optional MFD
160 GB SATA2 HDD/Optional MFD
IBM Systems and Technology
Data Sheet
Retail Store Solutions
IBM SurePOS 500 Series at a glance
Expansion Slot
Express Card slot
Optional wireless dongle cover kit
Optional wireless dongle cover kit
Independent Dual Video
USB Ports
1× 24v, 1× 12v, 5× USB 2.0 (3× on front tablet)
1× 24v, 1× 12v, 7× USB 2.0 (3× on front tablet)
RS-232 Ports
3× standard, 1× powered
3× standard, 1× powered
RJ45 Ethernet
1× 10/100 Base T
1× Gigabit
Audio Ports/Speaker
Mic-in/line out & headphone, speakers
Cash Drawer Port
Systems Management
IBM Remote Management Agent (RMA); SMBIOS; Wake on LAN® (WOL); Pre-Boot Execution Environment (PXE)
Power Management
Deep sleep automation; APM; ACPI
Operating systems supportedd
Microsoft Windows POSReady 2009; Microsoft XP Professional; Microsoft WEPOS; SUSE Linux Enterprise for
Point of Service 11 (SLEPOS 11); PCDOS 2000
Drivers supported
UPOS 1.12.1
UPOS 1.12.1
Optional Peripherals
PS/2 Keyboard/Mouse
PS2 Keyboard/Mouse
Secondary Displays
IBM SurePoint™ Solution (touch and non-touch); Integrated 6.5" VGA display; Integrated 2×20 display;
Distributed pole mounted 2×20 display; All Points Addressable Character Graphics Display
IBM SureMark™ single station, dual station, and fiscal printers
Modular CANPOS keyboards (includes 32 programmable keys) w/optional keylock and pointing device
Cash Drawer
IBM full size and compact cash drawer
Integration Trays
IBM Retail Integration Tray
3-Track; JUCC
Fingerprint reader
Biometric fingerprint reader
Limited warrantye
One year Depot or On-site service. Multi-year additional service offered. IBM International Service*
Technical support
24×7 Web Support during warranty period. 24x7 Phone support (check geography availability)
Service Availabilityf
Up to seven years following withdrawal from market
For more information
To learn how the IBM SurePOS 500 series can create a smarter
shopping experience and build a smarter operation for your
business, please contact your local IBM representative or visit:
© Copyright IBM Corporation 2011
IBM Retail Store Solutions
P.O. Box 12195, 3039 Cornwallis Road
Research Triangle Park, NC 27709
Produced in the United States of America
August 2011
All Rights Reserved
IBM, the IBM logo, and SurePOS are trademarks or
registered trademarks of International Business Machines Corporation
in the United States, other countries, or both. If these and other
IBM trademarked terms are marked on their first occurrence in
this information with a trademark symbol (® or ™), these symbols
indicate U.S. registered or common law trademarks owned by IBM at
the time this information was published. Such trademarks may also be
registered or common law trademarks in other countries. A current list
of IBM trademarks is available on the web at “Copyright and trademark
information” at
Intel and Celeron are trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States and other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the
United States, other countries, or both.
Other product, company or service names may be trademarks or service
marks of others.
The IBM home page on the Internet can be found at
* For a copy of terms and conditions of IBM’s statement of limited warranty,
contact your local IBM representative or reseller.
MB/GB equals one million/billion bytes when referring to storage
capacity; accessibility may be less
Memory supports both system and video. Accessible system memory
will be the installed memory size less the amount defined for video
With the exception of the Microsoft Windows POSReady 2009 preload
models, an operating system is not included and can be purchased
For a copy of terms and conditions of IBM’s statement of limited
warranty, contact your local IBM representative or reseller
Geography dependent
Infrared touchscreen and Light-Path Management on Model 566 only
Deep sleep is defined as “suspend to RAM” (random access memory),
meaning the power supply is in a reduced power mode
The IBM Institute for Business Value Study, IBM Global Services 2008
Maritz Poll “Are Checkout Lines Affecting Retailers’ Bottom Lines?” 2008
IBM Global Business Services Study
IBM RSS Laboratory Results 2009
Forrester “Retail Technology Investment Priorities” 2009
IBM Global CEO Study
GHz refers to only microprocessor internal clock speed; many factors affect
application performance
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