IBM United States Hardware Announcement
111-109, dated May 3, 2011
IBM Half High LTO Generation 5 SAS Tape Drive offers
a reliable, economical, and versatile tape backup
subsystem
Table of contents
1
2
3
3
3
3
Overview
Key prerequisites
Planned availability date
Description
Product positioning
Product number
5
7
9
15
18
Publications
Technical information
Terms and conditions
Prices
Order now
At a glance
The Half High LTO Generation 5 SAS Tape Drive brings performance and capacity
in a 5.25-inch, half-high form factor to entry through enterprise System x® and
BladeCenter® systems. Key features include:
TM
•
•
Up to 1.5 TB native capacity, and up to 3.0 TB in compressed mode
Up to 140 MB/s native back-up rate, and up to 280 MB/s in compressed mode
•
SAS interface
•
Support from leading operating systems and popular backup software
•
Backward compatibility: Read and Write to LTO 4, Read only LTO 3
1
For ordering, contact your IBM® representative, an IBM Business Partner, or IBM
Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Overview
IBM Half High LTO Generation 5 SAS Tape Drive Options (49Y9898), (3628L5X), and (3628-N5X)
The IBM Half-High LTO Generation 5 SAS Tape Drive is a high-performance, highcapacity data-storage device that is designed to backup and restore open-systems
applications. The tape drive is available as an internal device or an external device.
TM
It is the fifth generation in the Ultrium series of products, and is available with
a Serial Attached SCSI interface (SAS). This model incorporates the Linear TapeTM
Open (LTO) IBM Ultrium 5 Half-High Tape Drive.
The new IBM LTO Generation 5 SAS Tape Drive maintains the competitive total
cost of ownership (TCO) of LTO tape storage. The SAS interface supports internal
plug-and-play capability with select System x and BladeCenter systems, as well as
external attachment in one of IBM's supported external tape drive enclosures.
Key messages:
•
•
SAS interface allowing for direct internal connections with select System x and
BladeCenter systems
Tape drive 5.25-inch half-high form factor
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
1
Features and functions:
•
Dual-port 6 Gbps Serial Attached Small Computer Systems interface (SAS)
•
•
Native storage capacity of 1500 GB (1.5 TB) per cartridge (3000 GB at 2:1
compression)
Maximum native data transfer rate of up to 140 MB per second
•
Burst data transfer rate of up to 600 MB per second
•
256 MB read-and-write cache
•
Support for encryption on Ultrium 5 tape cartridges
•
Single-character display (SCD) operator panel
Service and support:
•
•
One-year parts only on tape drive options
Three years parts on external options 3628L5X and 3628N5X
2
LTO 5 Media Cartridge (49Y9899)
The tape drive uses the IBM LTO Ultrium 1500 GB Data Cartridge and is compatible
with the cartridges of its predecessor, the IBM Half-High LTO Ultrium 4 Tape Drive.
The drive performs the following functions:
•
Reads and writes generation 5 cartridges to generation 5 format
•
Reads and writes generation 4 cartridges to generation 4 format
•
Reads generation 3 cartridges
The drive reads tapes that have been written by other licensed Ultrium 5 drives. It
also writes to tapes that can be read by other licensed Ultrium 5 drives.
Cleaning Cartridge Options
•
DDS Gen 5 Cleaning Cartridge Option (49Y9892)
•
LTO Cleaning Cartridge Option (49Y9893)
•
DDS Gen 6 Cleaning Cartridge Option (49Y9894)
RDX Media Cartridge Options
•
IBM RDX 750GB Cartridge (81Y3645)
•
IBM RDX 1TB Cartridge (81Y3647)
Actual playback speed varies and is often less than maximum. User capacity may
vary depending on operating environments.
1
2
For information on the IBM Statement of Limited Warranty, visit
http://www-947.ibm.com/support/entry/portal/wlup
Alternatively, this information is available through your IBM representative or
reseller. Copies are available upon request. With respect to on-site service, IBM
sends a technician after attempting to diagnose and resolve the problem remotely.
Feature exchange
None
Key prerequisites
A supported System x or BladeCenter server that supports SAS drives with an
available PCI Express® expansion slot.
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
2
A dedicated SAS adapter with internal and external connectors.
Planned availability date
May 31, 2011:
•
IBM Half High LTO Gen 5 SAS Tape (49Y9898)
•
IBM External Half High LTO Gen 5 SAS Tape Drive (3628L5X)
•
IBM External Half High LTO Gen 5 SAS Tape Drive (3628N5X)
•
LTO GEN 5 Media 5 Pack (49Y9899)
•
DDS Gen 5 Cleaning Cartridge Option (49Y9892)
•
LTO Cleaning Cartridge Option (49Y9893)
•
DDS Gen 6 Cleaning Cartridge Option (49Y9894)
•
IBM RDX 750GB Cartridge (81Y3645)
•
IBM RDX 1TB Cartridge (81Y3647)
Description
IBM Half-High LTO Gen 5 SAS Tape Drive
The IBM Half-High LTO Generation 5 SAS Tape Drive is a high-performance, highcapacity data-storage device that is designed to backup and restore open-systems
applications. The tape drive is available as an internal device or an external device.
The drive has a dual-port 6 Gbps SAS (Serial Attached SCSI) host interface.
A drive with a SAS interface can be linked directly to controllers. SAS is a
performance improvement over traditional SCSI because SAS enables multiple
devices (up to 128) of different sizes and types to be connected simultaneously with
thinner and longer cables; its full-duplex signal transmission supports 6.0 Gb/s SAS
drives and can be hot-plugged.
Cleaning cartridges used to support the tape drives
•
DDS Gen 5 Cleaning Cartridge Option (49Y9892)
•
LTO Cleaning Cartridge Option (49Y9893)
•
DDS Gen 6 Cleaning Cartridge Option (49Y9894)
•
IBM RDX 750GB Cartridge (81Y3645)
•
IBM RDX 1TB Cartridge (81Y3647)
Product positioning
None
Product number
Single Entity (SEOs)
Description
SEO
number
IBM External HH LTO Gen 5 SAS Tape Drive
3628L5X
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
3
Option (SEOs)
Description
SEO
number
IBM
IBM
DDS
LTO
DDS
IBM
IBM
49Y9898
49Y9899
49Y9892
49Y9893
49Y9894
81Y3645
81Y3647
Half High LTO Generation 5 SAS Tape Drive
LTO 5 Media 5 Pack
Gen 5 Cleaning Cartridge Option
Cleaning Cartridge Option
Gen 6 Cleaning Cartridge Option
RDX 750GB Cartridge
RDX 1TB Cartridge
The following are newly announced features on the specified models of the IBM
System x 3628 machine type.
Description
IBM Half High LTO External SAS Tape Drive
EMEA Long Leadtime Configurations
Hungary CHW plant 9SH
Guad CHW plant 9KQ
ISTC CHW 9K2
RTP CHW 9NR
Capacity Scheduling Service
Custom SLA Scheduling Service
Customer Solution Center Services
Consolidate Shipment
TAA Compliant Order
General Racking Solution
System x Cluster Upgrade
IBM Half High LTO Gen 4 External SAS Tape Drive
IBM Half High LTO Gen 3 External SAS Tape Drive
IBM Half High LTO Gen 5 External SAS Tape Drive
MT
Model
3628
3628
3628
3628
3628
3628
3628
3628
3628
3628
3628
3628
3628
3628
3628
3628
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
Feature
1763
1764
1765
1766
1767
1772
1796
7831
8031
8067
8072
A103
A1XD
A1XE
A1XF
The following are features already announced for the 8765, 8767 machine types.
Description
1U Tape Enclosure
Half High Tape Enclosure
IBM Half High LTO Gen 5 Internal SAS Tape Drive
IBM Half High LTO Gen 5 Internal SAS Tape Drive
IBM LTO Universal Cleaning Cartridge
IBM LTO Universal Cleaning Cartridge
IBM DDS Generation 5 Cleaning Cartridge
IBM DDS Generation 5 Cleaning Cartridge
IBM DDS Generation 6 Cleaning Cartridge
IBM DDS Generation 6 Cleaning Cartridge
IBM LTO Gen 5 Data Cartridge
IBM LTO Gen 5 Data Cartridge
MT
Model
8765
8767
8765
8767
8765
8767
8765
8767
8765
8767
8765
8767
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
HC1
Feature
5728
The following are features already announced for the 7327, 7328, 7378, 7379, 7380
machine types.
Description
MT
Model
IBM Half High LTO Gen 5 Internal SAS Tape Drive
7327
IBM Half High LTO Gen 5 Internal SAS Tape Drive
7328
IBM Half High LTO Gen 5 Internal SAS Tape Drive
7378
IBM Half High LTO Gen 5 Internal SAS Tape Drive
7379
IBM Half High LTO Gen 5 Internal SAS Tape Drive
7380
IBM LTO Universal Cleaning Cartridge
7327
IBM LTO Universal Cleaning Cartridge
7328
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
IBM United States Hardware Announcement 111-109
Feature
5345
5347
IBM is a registered trademark of International Business Machines Corporation
4
IBM LTO Universal Cleaning Cartridge
7378
IBM LTO Universal Cleaning Cartridge
7379
IBM LTO Universal Cleaning Cartridge
7380
IBM DDS Generation 5 Cleaning Cartridge
7327
IBM DDS Generation 5 Cleaning Cartridge
7328
IBM DDS Generation 5 Cleaning Cartridge
7378
IBM DDS Generation 5 Cleaning Cartridge
7379
IBM DDS Generation 5 Cleaning Cartridge
7380
IBM DDS Generation 6 Cleaning Cartridge
7327
IBM DDS Generation 6 Cleaning Cartridge
7328
IBM DDS Generation 6 Cleaning Cartridge
7378
IBM DDS Generation 6 Cleaning Cartridge
7379
IBM DDS Generation 6 Cleaning Cartridge
7380
IBM LTO Gen 5 Data Cartridge
7327
IBM LTO Gen 5 Data Cartridge
7328
IBM LTO Gen 5 Data Cartridge
7378
IBM LTO Gen 5 Data Cartridge
7379
IBM LTO Gen 5 Data Cartridge
7380
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
AC1
MC1
5348
5349
5728
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM,
you may link directly to Business Partner information for this announcement. A
PartnerWorld® ID and password are required (use IBM ID).
https://www.ibm.com/partnerworld/mem/sla.jsp?num=111-109
Publications
Publications are shipped with the announced product.
The IBM Systems Information Center provides you with a single information center
where you can access product documentation for IBM systems hardware, operating
systems, and server software. Through a consistent framework, you can efficiently
find information and personalize your access. The IBM Systems Information Center
is at
http://publib14.boulder.ibm.com/infocenter/systems
IBM Publications Center Portal
http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items. Extensive
search facilities are provided, as well as payment options via credit card. A large
number of publications are available online in various file formats, which can
currently be downloaded free of charge.
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
5
Displayable softcopy publications: None
Source file publications: None
Services
Global Technology Services
IBM services include business consulting, outsourcing, hosting services, applications,
and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT
infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an
array of platforms, middleware, and communications software for IBM and many
non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
http://www.ibm.com/services/
For details on available IBM Business Continuity and Recovery Services, contact your
IBM representative or visit
http://www.ibm.com/services/continuity
For details on education offerings related to specific products, visit
http://www.ibm.com/services/learning/index.html
Select your country, and then select the product as the category.
System x and BladeCenter support services
Recommended core technical support
When you buy IBM System x technology, include the support services you need -to help keep both your hardware and software working for you, day after day, at
peak performance. It's your first step toward helping to protect your investment and
sustain high levels of system availability. We offer service-level and response-time
options to fit your business needs. And we'll help you get started with a core support
package that includes:
•
Continuous system monitoring
Electronic monitoring that helps speed up problem-solving with automated, early
detection of potential problems and system errors.
•
Hardware maintenance
World-class remote and on-site hardware problem determination and repair
services.
•
Software technical support
Access to help line calls for fast, accurate answers to your questions during
installation and throughout ongoing operations.
For more information, visit
http://www.ibm.com/servers/eserver/xseries/services.html
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
6
Technical information
Specified operating environment
Physical specifications
IBM Half High LTO Generation 5 SAS Tape Drive (49Y9898)
•
Approximate height: 58 mm (2.3 in)
•
Approximate width: 213 mm (8.4 in)
•
Approximate depth: 332 mm (13.1 in)
•
Approximate weight: 4.3 kg (9.4 lb)
Shipping dimensions
•
Approximate height: 89 mm (7.51 in)
•
Approximate width: 234 mm (3.54 in)
•
Approximate depth: 358 mm (1.50 in)
•
Approximate weight: 4.9 kg (10.1 lb)
Electrical specifications
•
100 to 240 (nominal) V ac; 50 Hz to 60 Hz; single phase
•
Line current 100 V ac, .48A; 240 V ac .20 A
Agency approvals
•
FCC Class A
•
IEC 950
•
TUV
•
VDE
•
UL
•
cUL or CSA
•
NOM
•
GOST
Standards
None
Operating environment
•
Temperature:
–
- 10° C to 40° C (50° F to 104° F) at 0 to 914 m (0 to 3,000 ft)
–
- 10° C to 40° C (50° F to 104° F) at 3048 m (10,000 ft)
•
Relative humidity: 20% to 80% (noncondensing)
•
Maximum altitude: 12,192 m (40,000 ft)
Hardware requirements
The tape drives must be installed in a selected System x server system.
Software requirements
The IBM Half High LTO Generation 5 SAS Tape Drive supports most major operating
systems.
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
7
Compatibility
For latest compatibility information, visit
http://www.ibm.com/servers/eserver/serverproven/compat/us/
Note: Some configurations may not be compatible.
Limitations
None
User group requirements
This announcement satisfies or partially satisfies the requirements from one or
more of the worldwide user group communities. Groups include COMMON, COMMON
Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan
Guide Share (JGS), and SHARE Inc.
Planning information
Customer responsibilities
The IBM Half High LTO Generation 5 SAS Tape Drive product is designated as
customer setup. Customer installation instructions are shipped with each option
part.
Cable orders
None
Installability
The IBM Half High LTO Gen 5 Tape Drive requires about 20 minutes for installation.
Installation includes unpacking, setting up, and powering on.
Packaging
HH LTO Gen 5 SAS Tape Drive for IBM System x and BladeCenter
Product
Package description
Half High LTO Gen 5
SAS Tape Drive
Option Unit Box
Boxes
1
Contents:
LTO tape drive
Quick install guide
CD with pub
Important Notices Flyer
The Half High LTO Gen 5 Tape Drive is shipped as a single package. Other items are
in zipped bags.
Retail only
Packaging dimensions/Weight
•
Single box (HxDxW):
–
Approximate height: 89 mm (7.51 in)
–
Approximate width: 234 mm (3.54 in)
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
8
–
•
Approximate depth: 358 mm (1.50 in)
Approximate weight: 4.9 kg (10.1 lb)
Note: All measurements are approximate.
Supplies
For end users
IBM Half High LTO Generation 5 SAS Tape Drive can be purchased through dealers.
Security, auditability, and control
It is a customer's responsibility to ensure that the server is secure to prevent
sensitive data from being removed.
The customer is responsible for evaluation, selection, and implementation of security
features, administrative procedures, and appropriate controls in application systems
and communications facilities.
IBM Electronic Services
IBM has transformed its delivery of hardware and software support services to
help you achieve higher system availability. Electronic Services is a web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
TM
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Terms and conditions
IBM Global Financing
Yes
To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or
IBM.
In the United States, call 800-IBM-SERV (426-7378), or write to:
Warranty Information
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
9
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203
Warranty period
•
Three years parts only on 3628L5X and 3628N5X.
•
One-year parts only on tape drive options.
2
Three year MT 3628L5X and 3628N5X external drive.
•
Warranty period 3 yr.
•
Service type (IOR/IOE/CCE/CCR) CRU
•
Maintenance agreement No
•
Optional upgrade No
One year parts only internal tape drive (49Y9899)
•
Warranty period 1 yr.
•
Service type (IOR/IOE/CCE/CCR) CRU
•
Maintenance agreement No
•
Optional upgrade No
An IBM part or feature installed during the initial installation of an IBM machine is
subject to a full warranty effective on the date of installation of the machine. An IBM
part or feature which replaces a previously installed part or feature assumes the
remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature is the same as the machine it is installed.
The following have been designated as consumables or supply items and are,
therefore, not covered by this warranty:
•
2
None
For information on the IBM Statement of Limited Warranty, visit
http://www-947.ibm.com/support/entry/portal/wlup
Alternatively, this information is available through your IBM representative or
reseller. Copies are available upon request. With respect to on-site service, IBM
sends a technician after attempting to diagnose and resolve the problem remotely.
Warranty service
If required, IBM provides repair or exchange service, depending on the type of
warranty service specified below for the machine. IBM will attempt to resolve your
problem over the telephone or electronically by access to an IBM website. Certain
machines contain remote support capabilities for direct problem reporting, remote
problem determination, and resolution with IBM. You must follow the problem
determination and resolution procedures that IBM specifies. Following problem
determination, if IBM determines On-site Service is required, scheduling of service
will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed. The specified level of warranty service may not be available in all
worldwide locations. Additional charges may apply outside IBM's normal service
area. Contact your local IBM representative or your reseller for country- and
location-specific information.
The type of service is Customer Replaceable Unit (for example, keyboard, mouse,
speaker, memory, or hard disk drive) Service and On-site Service.
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
10
Customer Replaceable Unit (CRU) Service
IBM provides a replacement CRU to you for you to install. CRU information and
replacement instructions are shipped with your machine and are available from
IBM at any time on your request. A CRU is designated as being either a Tier 1
(mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified
in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation. You may install a Tier 2 CRU
yourself or request IBM to install it, at no additional charge, under the type of
warranty service specified below, On-site Service.
Based upon availability, a CRU will be shipped for next business day (NBD) delivery.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
•
HH LTO GEN 5 SAS Tape Drive
•
IBM LTO 5 Media 5 Pack
•
DDS Gen 5 Cleaning Cartridge Option
•
LTO Cleaning Cartridge Option
•
DDS Gen 6 Cleaning Cartridge Option
•
IBM RDX 750GB Cartridge
•
IBM RDX 1TB Cartridge
On-site Service and CRU
This provides On-site Repair, 9 hours per day, Monday through Friday excluding
holidays, NBD response. IBM or your reseller will repair the failing machine at your
location and verify its operation. You must provide a suitable working area to allow
disassembly and reassembly of the IBM machine. The area must be clean, well lit,
and suitable for the purpose. On-site Service is not available in all countries, and
some countries have kilometer or mileage limitations from an IBM service center. In
those locations where On-site Service is not available, the normal in-country service
delivery is used.
Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for
hardware to determine if warranty service is required. Telephone support may be
subject to additional charges, even during the limited warranty period.
Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.
International Warranty Service
International Warranty Service (IWS) is available in selected countries or regions.
The warranty service type and the service level provided in the servicing country
may be different from that provided in the country in which the machine was
purchased.
Under IWS, warranty service will be provided with the prevailing warranty service
type and service level available for the IWS-eligible machine type in the servicing
country, and the warranty period observed will be that of the country in which the
machine was purchased.
To determine the eligibility of your machine and to view a list of countries where
service is available, visit:
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=GCOR-3FBJK2
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
11
For more information on IWS, refer to Services Announcement 601-034, dated
September 25, 2001.
Licensing
Programs included with this product are licensed under the terms and conditions of
the License Agreements that are shipped with the system.
Maintenance services
ServicePac , ServiceSuite , ServiceElect, and ServiceElite
ServicePac®, ServiceSuite®, ServiceElect, and ServiceElite provide hardware
warranty service upgrades, maintenance, and selected support services in one
agreement.
Warranty service upgrade
During the warranty period, a warranty service upgrade provides an enhanced level
of On-site Service for an additional charge. A warranty service upgrade must be
purchased during the warranty period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If required, IBM will provide
the warranty service upgrade enhanced level of On-site Service acquired by the
customer. Service levels are response-time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. Certain machines contain remote support capabilities
for direct problem reporting, remote problem determination, and resolution with
IBM. You must follow the problem determination and resolution procedures that
IBM specifies. Following problem determination, if IBM determines On-site Service
is required, scheduling of service will depend upon the time of your call, machine
technology and redundancy, and availability of parts.
CRUs will be provided as part of the machine's standard warranty CRU Service
except that you may install a Tier 1 CRU yourself or request IBM installation, at no
additional charge, under one of the On-site Service levels specified below.
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Maintenance service
If required, IBM provides repair or exchange service, depending on the type of
maintenance service specified below for the machine. IBM will attempt to resolve
your problem over the telephone or electronically by access to an IBM website.
Certain machines contain remote support capabilities for direct problem reporting,
remote problem determination, and resolution with IBM. You must follow the
problem determination and resolution procedures that IBM specifies. Following
problem determination, if IBM determines On-site Service is required, scheduling of
service will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed.
CRU Service
If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install.
CRU information and replacement instructions are shipped with your machine and
are available from IBM at any time on your request.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
12
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Maintenance service (ICA)
Maintenance services are available for ICA legacy contracts.
Alternative service (warranty service upgrades)
During the warranty period, a warranty service upgrade provides an enhanced level
of On-site Service for an additional charge. A warranty service upgrade must be
purchased during the warranty period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If required, IBM will provide
the warranty service upgrade enhanced level of On-site Service acquired by the
customer. Service levels are response-time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. Certain machines contain remote support capabilities
for direct problem reporting, remote problem determination, and resolution with
IBM. You must follow the problem determination and resolution procedures that
IBM specifies. Following problem determination, if IBM determines On-site Service
is required, scheduling of service will depend upon the time of your call, machine
technology and redundancy, and availability of parts.
A CRU will be provided as part of the machine's standard warranty CRU Service
except that you may install a Tier 1 CRU yourself or request IBM to install it, at
no additional charge, under the type of warranty service specified below, On-site
Service.
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Maintenance service
If required, IBM provides repair or exchange service, depending on the type of
maintenance service specified below for the machine. IBM will attempt to resolve
your problem over the telephone or electronically by access to an IBM website.
Certain machines contain remote support capabilities for direct problem reporting,
remote problem determination, and resolution with IBM. You must follow the
problem determination and resolution procedures that IBM specifies. Following
problem determination, if IBM determines On-site Service is required, scheduling of
service will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed.
CRU Service
If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install.
CRU information and replacement instructions are shipped with your machine and
are available from IBM at any time on your request.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
13
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Non-IBM parts support
Warranty service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts are to be serviced during
the IBM machine warranty period. IBM is covering the service on these selected
non-IBM parts as an accommodation to its customers, and normal warranty service
procedures for the IBM machine apply.
Warranty service upgrades and maintenance services
Under certain conditions, IBM Integrated Technology Services repairs selected nonIBM parts at no additional charge for machines that are covered under warranty
service upgrades or maintenance services.
IBM Service provides hardware problem determination on non-IBM parts (for
example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM
machines covered under warranty service upgrades or maintenance services and
provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part,
or if the failing part is an accommodations part (a part with an IBM FRU label), IBM
may also source and replace the failing part at no additional charge. For all other
non-IBM parts, customers are responsible for sourcing the parts. Installation labor is
provided at no additional charge, if the machine is covered under a warranty service
upgrade or a maintenance service.
IBM hourly service rate classification
One
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
Graduated program license charges apply
No
Licensed internal code and licensed machine code
This product does not contain Licensed Internal Code or Licensed Machine Code.
Educational allowance
None
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
14
Customer setup
Yes
Machine code
No license terms apply.
The following parts are designated as Tier 1 FRUs:
FRUs - Internal tape drive (49Y9898)
•
Drive = 46C2005
•
SAS cable = 49Y9901
•
Screw Pack = 42C3934
FRUs - External tape drive (3628L5X and 3628N5X)
•
Drive = 49Y9907
•
External SAS cable = 39R6532
•
Line Cord = 39M5081
Prices
For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit
http://www-03.ibm.com/systems/x/
Part
number
Description
IBM Half High LTO Generation 5 SAS Tape Drive
IBM External Half High LTO Generation 5 SAS
Drive
49Y9898
3628L5X
IBM LTO 5 Media 5 Pack
49Y9899
DDS
LTO
DDS
IBM
IBM
49Y9892
49Y9893
49Y9894
81Y3645
81Y3647
Gen 5 Cleaning Cartridge Option
Cleaning Cartridge Option
Gen 6 Cleaning Cartridge Option
RDX 750GB Cartridge
RDX 1TB Cartridge
Field
install
only
N
Plant
install
only
N
MES
removal
Cables
required
N
N
The following are newly announced features on the specified models of the IBM
xSeries® 3628 machine type.
Description
Model
Number
Feature
Number
IBM Half High LTO External SAS Tape Drive,
HC1
EMEA Long Leadtime Configurations
HC1
1763
Hungary CHW plant 9SH
HC1
1764
IBM United States Hardware Announcement 111-109
Initial/
MES/
Both/
Support
Initial
Initial
IBM is a registered trademark of International Business Machines Corporation
15
Guad CHW plant 9KQ
HC1
1765
Initial
HC1
1766
Initial
HC1
1767
Initial
HC1
1772
Initial
ISTC CHW 9K2
RTP CHW 9NR
Capacity Scheduling Service
Custom SLA Scheduling Service
HC1
1796
Customer Solution Center Services
HC1
7831
Consolidate Shipment
HC1
8031
TAA Compliant Order
HC1
8067
General Racking Solution
HC1
8072
System x Cluster Upgrade
HC1
A103
IBM Half High LTO Gen 4 External SAS Tape Drive
HC1
A1XD
IBM Half High LTO Gen 3 External SAS Tape Drive
HC1
A1XE
IBM Half High LTO Gen 5 External SAS Tape Drive
HC1
A1XF
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
The following are features already announced for the 7327 machine type.
Description
Model
Number
Feature
Number
IBM Half High LTO Gen 5 Internal SAS Tape Drive
AC1
5345
MC1
IBM LTO Universal Cleaning Cartridge
AC1
5347
MC1
IBM DDS Generation 5 Cleaning Cartridge
AC1
5348
MC1
IBM DDS Generation 6 Cleaning Cartridge
AC1
5349
MC1
IBM LTO Gen 5 Data Cartridge
AC1
5728
MC1
Initial/
MES/
Both/
Support
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
The following are features already announced for the 7328 machine type.
Description
Model
Number
Feature
Number
IBM Half High LTO Gen 5 Internal SAS Tape Drive
AC1
5345
MC1
IBM LTO Universal Cleaning Cartridge
AC1
5347
MC1
IBM DDS Generation 5 Cleaning Cartridge
AC1
5348
MC1
IBM DDS Generation 6 Cleaning Cartridge
AC1
5349
MC1
IBM LTO Gen 5 Data Cartridge
AC1
5728
IBM United States Hardware Announcement 111-109
Initial/
MES/
Both/
Support
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
IBM is a registered trademark of International Business Machines Corporation
16
MC1
Initial
The following are features already announced for the 7378 machine type.
Description
Model
Number
Feature
Number
IBM Half High LTO Gen 5 Internal SAS Tape Drive
AC1
5345
MC1
IBM LTO Universal Cleaning Cartridge
AC1
5347
MC1
IBM DDS Generation 5 Cleaning Cartridge
AC1
5348
MC1
IBM DDS Generation 6 Cleaning Cartridge
AC1
5349
MC1
IBM LTO Gen 5 Data Cartridge
AC1
5728
MC1
Initial/
MES/
Both/
Support
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
The following are features already announced for the 7379 machine type.
Description
Model
Number
Feature
Number
IBM Half High LTO Gen 5 Internal SAS Tape Drive
AC1
5345
MC1
IBM LTO Universal Cleaning Cartridge
AC1
5347
MC1
IBM DDS Generation 5 Cleaning Cartridge
AC1
5348
MC1
IBM DDS Generation 6 Cleaning Cartridge
AC1
5349
MC1
IBM LTO Gen 5 Data Cartridge
AC1
5728
MC1
Initial/
MES/
Both/
Support
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
The following are features already announced for the 7380 machine type.
Description
Model
Number
Feature
Number
IBM Half High LTO Gen 5 Internal SAS Tape Drive
AC1
5345
MC1
IBM LTO Universal Cleaning Cartridge
AC1
5347
MC1
IBM DDS Generation 5 Cleaning Cartridge
AC1
5348
MC1
IBM DDS Generation 6 Cleaning Cartridge
AC1
5349
MC1
IBM LTO Gen 5 Data Cartridge
AC1
5728
MC1
IBM United States Hardware Announcement 111-109
Initial/
MES/
Both/
Support
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
IBM is a registered trademark of International Business Machines Corporation
17
The following are features already announced for the 8765 machine type.
Description
Model
Number
Feature
Number
Initial/
MES/
Both/
Support
HC1
HC1
IBM Half High LTO Gen 5 Internal SAS Tape Drive
HC1
5345
IBM LTO Universal Cleaning Cartridge
HC1
5347
IBM DDS Generation 5 Cleaning Cartridge
HC1
5348
IBM DDS Generation 6 Cleaning Cartridge
HC1
5349
IBM LTO Gen 5 Data Cartridge
HC1
5728
Initial
Initial
Initial
Initial
Initial
The following are features already announced for the 8767 machine type.
Description
Model
Number
Feature
Number
Initial/
MES/
Both/
Support
HC1
HC1
IBM Half High LTO Gen 5 Internal SAS Tape Drive
HC1
5345
IBM LTO Universal Cleaning Cartridge
HC1
5347
IBM DDS Generation 5 Cleaning Cartridge
HC1
5348
IBM DDS Generation 6 Cleaning Cartridge
HC1
5349
IBM LTO Gen 5 Data Cartridge
HC1
5728
Initial
Initial
Initial
Initial
Initial
Maintenance charges
For additional information on maintenance and pricing, please contact your IBM
Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL
(1-800-426-2255).
For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at
888-IBM-4343 (426-4343).
Order now
To order, contact the Americas Call Centers or your local IBM representative, or your
IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU
(426-4968).
Phone:
Fax:
Internet:
Mail:
800-IBM-CALL (426-2255)
800-2IBM-FAX (242-6329)
callserv@ca.ibm.com
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
18
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your
name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States,
other countries, or both.
System x, BladeCenter, IBM, Express, PartnerWorld, ServicePac, ServiceSuite,
xSeries and ibm.com are registered trademarks of IBM Corporation in the United
States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
IBM products and services which are announced and available in your country
can be ordered under the applicable standard agreements, terms, conditions,
and prices in effect at the time. IBM reserves the right to modify or withdraw this
announcement at any time without notice. This announcement is provided for your
information only. Additional terms of use are located at
http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM
representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/us/
IBM United States Hardware Announcement 111-109
IBM is a registered trademark of International Business Machines Corporation
19
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