EME Owners Manual P321

EME Owners Manual P321
Rascal Powerchair
Model P321
Owners Manual & Service Record
Model P321
Electric Mobility Euro Limited, Canal Way, Ilminster, Somerset TA19 9DL
Telephone: 01460 258100 www.electricmobility.co.uk
Issue 1: 06/08
Model P321
Electric Mobility Euro Ltd offers the Rascal P321 Powerchair for indoor and occasional outdoor use. The P321 is a
lightweight powerchair providing a comfortable ride for people with disabilities who need a powerchair that can be
quickly and easily dismantled.
So long as this powerchair is maintained and operated in accordance with this manual it should last for many years,
and provide you with freedom and independence.
Please read this manual thoroughly before using this powerchair. If you have any doubts about warnings or
instructions, ask your dealer for an explanation. If at any time you feel you may not be able to control the vehicle
safely, do not drive, but consult your dealer for a solution.
If you think the powerchair may be damaged, do not drive it but contact your dealer for advice.
We suggest that you keep this manual in a safe place. It contains essential information on the operation of the
Powerchair and also includes the maintenance records.
All Electric Mobility Vehicles are sold through authorised dealers. Make sure your dealer demonstrates all
the features of the product prior to, or when, it is delivered.
This manual contains important safety notices. Please take time to read and understand them. Ignoring
them may endanger you or others.
Rascal P321 Powerchair Owner’s Manual & Service Record
Dealer information
Features and layout
Safety information
Intended use
Safety information
Controls - joystick
Controls - driving controls & accelerator
Freewheel device
Seat height adjustment
Joystick controller adjustment
Armrest adjustment
Footplate adjustment
Driving the vehicle
Driving the vehicle - hazards
Transporting your powerchair
Assembling your powerchair
Battery charging
Battery care
User maintenance
Servicing & maintenance
Additional safety information
Engineer’s checklist
Troubleshooting guide
Diagnostic table
Frequently asked questions
Guarantee & warranty
Technical information regarding EMI
Technical specification - P321
Brochure request
Warranty card - dealer information
Service log
Dealer Information
This is your contact number
for service and support
Dealer Stamp
Product Model Number
Serial Number
Date of Purchase
For product information see serial number plate located on the seatpost.
Electric Mobility Euro Limited
Canal Way, Ilminster, Somerset TA19 9DL
Company Registration in England No. 2419231
Features and Layout
Photo shows the P321 Powerchair. See the specification for detailed weights and performance.
Adjustable armrests
Charging point
Freewheel levers
see page 10
Front shroud
Solid tyres on
front castors
Rear shroud
Anti-tip wheels
Solid tyres
on drive wheels
Rascal P321 Powerchair Owner’s Manual & Service Record
Safety Information
Read this manual thoroughly before driving or operating the vehicle.
If you have any doubt about the content of this manual phone your dealer to resolve the problem. Please read
this manual, and ensure your powerchair is serviced regularly.
Within this manual there are important safety notices. They are clearly marked with the sign (left)
Make sure that you understand all these notices. If you have any doubt, contact your dealer.
© 2009 Electric Mobility Euro Ltd.
No liability is assumed with respect to the use of any information contained in this publication. While every
precaution has been taken in the preparation of this publication Electric Mobility Euro Ltd. assumes no
responsibility for errors or omissions nor is any liability assumed for damages resulting from the use of
information contained in this publication. This publication, as well as the operational details described
herein, is subject to change without notice.
Intended use of the vehicle
This vehicle is designed for use by adults with a disability (up to the maximum recommended weight – see
specification sheet) who require a lightweight, transportable and comfortable powerchair that can be quickly
and easily dismantled.
The P321 powerchair is intended for use in the home, for use in shopping precincts and trips on reasonably
paved areas. Kerbs should be avoided, although the P321 Powerchair can mount kerbs and small obstacles
up to that specified in the Technical Specification.
Users could endanger themselves and others if they are not capable of driving this powerchair safely. Dealers
will advise on the most suitable vehicle from the Electric Mobility range, but it is up to users to ensure that they
have the manual dexterity to drive the vehicle, adequate sight and hearing to perceive danger in time, and can
at all times operate the Powerchair safely in the expected conditions. If in doubt we suggest you consult a
healthcare professional or your nearest dealer for advice on the most suitable powerchair for your particular
condition. Users should also regularly assess their ability to operate their vehicle safely.
This Powerchair has relatively small front wheels for good manoeuvrability so it should not be used on uneven,
potholed or rutted surfaces or slippery grassy areas.
Safety Information
General Warnings
Warning ! The operation of Powerchairs can endanger the life of the driver or third parties. Any driver should
always be fully capable of operating this vehicle safely.
Warning ! Sitting for long periods may increase the chance of thromboses or pressure sores. Users prone to
such conditions are advised to take medical advice.
Warning ! These Powerchairs have been designed and tested for drivers up to the maximum user weight
recorded in the Technical Specification. This weight should never be exceeded.
Warning ! Do not exceed the specification; do not modify this powerchair or use it other than as a powerchair.
Warning ! Passengers, even children, should never be carried.
Warning ! Electromagnetic interference may affect the performance of this Powerchair:
• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.
• Avoid getting close to transmitter masts, such as television and radio stations.
If your vehicle ever starts to operate by itself switch it off and report this to your Dealer.
Warning ! The operation of any Powerchair may affect sensitive electronic circuits such as alarm systems,
garage door closing mechanisms, or automatic doors in shops.
Driving Before you drive refer also to “Driving Your Vehicle” …later in this manual
Warning ! Freewheel device Before getting on the Powerchair, always check that both the freewheel levers
are in the "Drive” Position on both the motors. When the levers are in the Freewheel position there
is no braking and the Powerchair could run down a slope and cause injury or even death.
Warning ! Transferring On and Off Do not attempt to get on or off your Powerchair unless it is switched off, at
rest, and on a stable, level surface. Never get on or off on a hill.
Warning ! Damage Before driving off check the Powerchair for damage, particularly that which might affect
the controls, wheels and drive motors.
Warning ! Footrest Before switching on your Powerchair, always put the footrest down and place your feet
firmly on it. If you drive forward with your feet still on the ground, your feet could become trapped
under the Powerchair and serious injury could result.
Warning ! Armrests Do not use armrests as a support when getting in or out of your powerchair. Make sure
they are secure before you start off otherwise you might fall out.
Warning ! Seat Belt It is advisable to use your seatbelt whenever you use your vehicle.
Rascal P321 Powerchair Owner’s Manual & Service Record
Warning ! Battery Charge Before driving off always check the battery indicator. If you are in any doubt,
ensure all the batteries are fully charged before starting on a journey.
Warning ! Castoring Be aware that, if you set off when the castors are not straight, the initial movement
could be sideways.
Warning ! Power Unless there is an emergency, do not switch the power off when moving. The Powerchair will
stop very suddenly. Centre the joystick and your Powerchair will come to a controlled stop.
Warning ! Slopes On steep slopes the Powerchair could topple over. Always try to avoid crossing a slope. If
you have to cross a slope, take great care to avoid tipping. Never make sharp turns on slopes.
Never drive on slippery or icy slopes. Never back down a slope as your Powerchair could tip over
backwards. If you are not comfortable with the hill gradient, consider an alternative route. See Driving
Your Vehicle – Hazards for more advice.
Warning ! Kerbs You should try to avoid driving up or down kerbs as this may cause the Powerchair to topple.
Use access ramps wherever possible. Ensure that the backrest is upright before tackling a slope or
a kerb. Never attempt kerbs greater than that in the Technical Specification. If you have to climb or
descend a low kerb, always tackle it straight on. Lean forward when climbing a kerb and back
when descending a kerb. See Driving Your Vehicle – Hazards for more advice.
Warning ! Speed Turning at maximum speed might cause the Powerchair to topple over. Always slow down
for turns. Always slow down when amongst pedestrians and ensure you do not run into them.
Warning ! Stopping If the Powerchair stops suddenly when turning, the Powerchair might topple. Take care
when turning.
Warning ! Leaning Over Do not lean sideways, as this could cause the Powerchair to topple.
Warning ! Escalators Never drive this Powerchair onto an escalator as this could result in severe injury.
Warning ! Driving in poor visibility The P321 Powerchair is not intended for use outdoors in poor visibility.
Warning ! Roads The P321 Powerchair is not for use on roads, apart from crossing roads at designated places.
Warning ! If the vehicle is left out in the sun, surfaces could become extremely hot. Always try to park the
vehicle in the shade.
Warning ! This vehicle is not suitable for use as a seat for an occupant when in a motor vehicle.
Controls - Joystick Assembly
Before driving your vehicle it is important to familiarise yourself with the controls. Do not attempt to drive the
vehicle before reading the rest of this Handbook.
Description of controls
Battery Indicator: These lights show the level of charge in the batteries.
When in the green lights show the batteries are fully charged. When in
the yellow and red lights show the batteries need recharging and when
only the red lights show the batteries urgently need recharging. Note:
When the vehicle is climbing an incline or starting off, the level may drop
momentarily; this is normal.
Maximum Speed Indicator: This shows what speed setting has been
selected by the controls 5 and 6. The more lights that show, the higher
the maximum speed. It is advisable to set the maximum speed at the
slowest setting until you are familiar with controlling your P321
Ignition On Off Button: Switch the power on and off using the power
button. Remember to switch off when not in use. Do not leave the
ignition on when not in use, especially when charging the vehicle. Note
that this switch can also be used to “lock” the Powerchair to prevent it
being used, or stolen. (see unlocking and locking page 9)
Horn: Press the button and the horn will sound. Release and the horn will cease.
5/6. Speed Controls: These controls enable you to increase or decrease the top speed of your Powerchair. When
the speed increase button (6) is pressed the maximum speed the powerchair can achieve is increased; when
the decrease button (5) is pressed the maximum achievable speed is reduced. The speed indicator shows a
number of lamps to indicate the maximum speed set. Set the maximum speed to low until you are confident of
driving your Powerchair safely. Do not adjust the speed when the vehicle is moving, but reset it when you are
stationary. If you become alarmed at your speed, release the joystick and the vehicle will slow down immediately.
Joystick: The more you move the joystick forward, the faster you will go forwards. Move the joystick back
and you will go back. Move the joystick to the right and you will turn to the right; move it to the left and
you will turn left.
Charging Point: The charging point is situated beneath the joystick controller
at the front.
Rascal P321 Powerchair Owner’s Manual & Service Record
Controls - Driving Controls/Accelerator
Joystick control - To operate, turn on the ignition.
Firstly make sure your wrist is supported on the armrests. If it is not supported, a jolt may cause a movement of the
joystick and an involuntary change in direction or speed. Find an open level area with no obstructions to practice
controlling the vehicle until you are confident that you can drive safely. Note. The controls can be changed to the other
arm for customers with a left-hand bias. Please contact your local dealer for information.
Going Forward or Backwards: Gently push the joystick away from you and your Powerchair will move
forward, pull it backwards and it will move backwards. Release pressure on the stick and the vehicle will stop.
The further you move the stick the faster you will go.
Turning Left or Right: Push the joystick to the right and your Powerchair will move right, move the joystick to
the left and the Powerchair will go left. Practice turning while in gentle forward motion to familiarise yourself
with driving the vehicle.
Braking: Whenever the joystick is in the central position, the automatic brake will operate. Practice stopping
on level ground to ensure that you know how quickly you can expect your Powerchair will come to a stop.
Sleep Mode: With the power on, if you do not operate the joystick for a while, then the controller will go into
“sleep mode” to preserve the batteries. Any button press or joystick movement will re-activate the controller
and you can then drive normally.
Joystick Disabling during Start-Up: To prevent sudden unexpected movements, the joystick is disabled
during start-up. If the joystick is operated when the power button is pressed, the lamps will flash slowly. By
centring the joystick this indication will stop and the joystick will operate normally.
Note: The controller has a diagnostic mode. The lamps will flash to indicate that the controller has detected an
error or fault. If this happens refer to the diagnostic table at the back of this manual, unless it is simply the
result of the joystick not being central at start up, which can be cleared as above.
Locking Your Vehicle for Security. This powerchair controller is equipped with a keyless lock feature which
can be used to restrict use by unauthorised individuals.
To Lock
• Turn ‘ON’ power (depress and release power button).
• Depress and hold the power button. After a second the controller will beep. Release the power button
after the beep.
• Push the joystick forward until the controller beeps.
• Pull the joystick backward until the controller beeps.
• Release the joystick (there will now be a long beep - the powerchair is now locked).
Turn ‘ON’ power (depress and release the power button).
Push the joystick forward until the controller beeps.
Pull the joystick backward until the controller beeps.
Release the joystick (there will now be a long beep - the powerchair is now unlocked).
Ask your dealer to demonstrate all these functions and make sure you can operate all the modes of the
controller before you take your vehicle home.
Freewheel Device
When the vehicle is switched off the brakes are automatically
engaged. This is called “Failsafe Braking”. Also, if the batteries are
flat, the brakes are applied. There may be occasions where you may
wish to move the vehicle without power. To do this there is a
Freewheel Device fitted on each motor The Freewheel device allows
the vehicle to be pushed without power. To activate, first locate the
levers on the end of each drive motor. - see illustration.
fig. 1
• Make sure the ignition is switched off.
• Move both the levers into the freewheel position. The vehicle can
now be pushed in Freewheel. Note that if the levers are too stiff
to move a small movement of the chair back or forward will make
it easier to operate the levers. Get your dealer to show you.
• Move both the levers to engage drive. The vehicle is now braked.
This is the normal operating position.
fig. 2
• Push the lever DOWN (see fig. 1) to put the left motor in freewheel Braking is disabled. NEVER sit
on the vehicle with the lever in this position unless an attendant is in control of your powerchair
• Pull the lever BACK (see fig. 2) to put the right motor in freewheel Braking is disabled. NEVER sit on
the vehicle with the lever in this position unless an attendant is in control of your powerchair
Warning! If the freewheel devices are in “freewheel” the braking is disabled. Never select the freewheel
devices if the Powerchair is on a slope or could be pushed onto a slope.
Never leave one motor in Drive and the other in Freewheel. You could damage your Powerchair or cause injury.
There are 2 braking systems. The first works with the joystick. When the joystick is released the Powerchair will
automatically brake. When the Powerchair stops the automatic handbrake will engage. This will stop the vehicle
rolling forward or backward. When you start the brake will automatically disengage.
If the battery should go flat the brakes automatically engage. Note that
even when freewheel is selected, a secondary braking system is applied
automatically to limit the maximum speed. You may notice this system
when moving the Powerchair in freewheel.
Battery Protection Trip Switch
To protect the battery and cables, your P321 Powerchair is fitted with a trip
switch (see figure right). If the switch should pop out, reset it. If it immediately
trips again, switch off your powerchair and report the incident to your dealer.
Repeat tripping indicates a fault in the wiring that should be investigated.
Rascal P321 Powerchair Owner’s Manual & Service Record
Seat Height Adjustment
• Using two 17mm spanners, loosen the bolt as shown.
• Adjust the height of the seat post as required and tighten bolt.
Joystick Controller Adjustment
The joystick controller for and aft position can be adjusted by
• Loosening the thumbscrew
• Sliding the joystick tube in or out to the most comfortable position.
• Re-tighten the thumbscrew and ensure that the controller is secure.
Ask your dealer if you wish to have the joystick on the left hand armrest and
they will make this change for you. Alternatively ask them to explain how this
can be done.
Armrest Adjustment
Setting the Armrest Height
• Locate the knob retaining the armrest (see picture right)
• Loosen the knob
• Pull the armrest up or down to select the most comfortable height.
• Tighten the knob and ensure that the armrest is secure.
It may be better to have someone else adjusting the armrest height while
you are sitting in the chair and making sure the armrests are in a comfortable
position before they are locked in place.
Setting the Armrest Width
• Locate the knob retaining the armrest (see picture right)
• Loosen the knob
• Pull the armrest in or out to select the width required
• Repeat with other armrest
• Tighten the knob, making sure that the armrests are equidistant from the
centre of the seat, and ensure both armrests are secure.
Warning! Always check that the knobs are tight and the armrests are secure before driving the Powerchair.
Warning! Do not use the armrest as a support when getting in and out of your Powerchair – Armrests
are not designed to fully support your weight.
Footplate Adjustment
Setting the footplate angle
• Flip up the footplate for easy access.
• Using an allen key and wrench, rotate the bolt clockwise to increase the
angle or counterclockwise to decrease it.
Setting the footplate height
• Using an allen key and wrench, remove the two fixing bolts.
• Adjust the footplate to the desired height
• Tighten the two fixing bolts
Your may prefer to ask your dealer for advice or help in making these
Transferring In And Out Of Your Powerchair
If you feel at all uncertain about getting in or our of your powerchair get assistance.
Transferring into your Powerchair
• Make sure that your powerchair is on a level surface, and it is not in Freewheel.
• To make sure the brakes are engaged try and push the powerchair before getting in.
• Ensure that the controller is turned off before your try and get into your powerchair.
• We recommend moving the footplate to the vertical position.
• With your back to the chair, steady yourself with the armrests and lower yourself gently into the seat; do not put
undue weight on the armrests!
Getting out of your Powerchair
When getting out be sure that your powerchair is on a level surface, is not in freewheel and the power is off before
you try and get out . Position your feet either side of the footplate and raise the footplate to the vertical position
before getting off. If you feel uncertain about getting out, get assistance.
Driving Your Vehicle
Warning! Whether or not this is your first mobility vehicle, please read these guidelines as all vehicles
differ. Failure to do this may cause damage to you, a third party or the vehicle.
Before you set out, do check the weather forecast. We suggest that you make sure you are wearing suitable
clothing, whether your journey is long or short.
Range. The lightweight P321 powerchair has limited range. Always make sure that your planned journey does
not exceed the range in the Technical Specification. Ensure the battery indicator shows full.
If you are taking medication check with your doctor or physician that your ability to control the vehicle will
not be impaired and do not drink alcohol and drive.
Only use the vehicle for the purpose its intended for. Do not drive through water or on slippery surfaces;
do not transport more than one person; do not tow other vehicles or carry excess weight.
Before sitting in your Powerchair, check both the freewheel levers are not in the Freewheel position
Check the battery charger is disconnected.
Rascal P321 Powerchair Owner’s Manual & Service Record
Check the backrest is upright
Ensure your feet are securely on the footrest.
Check you have adjusted the seat as instructed in this manual – get comfortable
Make sure the way ahead is clear.
Switch on the power. Check the battery level indicator is in the green area.
Speed Control. Set the speed control to a low setting.
Gently push the joystick in the direction you wish to go. The vehicle will now move off. The further you
push the joystick the faster the vehicle will go.
14. To brake, return the joystick to the neutral position. If you become unsure or feel unsafe release the
joystick immediately.
15. As you get accustomed to the power you can increase the speed.
16. Switch off when not in use. To conserve your batteries and prevent the vehicle accidentally moving, always
turn off the power when your Powerchair is not in use.
Driving Your Vehicle – Hazards
Before driving the Powerchair you should be aware that, under certain circumstances it could become unstable
and tip over. Your Powerchair has been designed to operate on paved, even surfaces and should not be used
on rough, rutted, soft or slippery terrain.
Getting on and off the vehicle: When getting on make sure that the vehicle is on level ground, and not in
freewheel mode. Ensure that the armrests are secure. When getting off, park on level, stable ground, and switch
off the Powerchair before leaving your seat. Make sure you get off the vehicle in a safe area.
Kerbs and Obstacles: Always try to avoid kerbs and obstacles. Never ride up or down kerbs or obstructions higher
than that in the Technical Specification Sheets. Always tackle obstacles head on. Never drive or turn across a slope.
Note that the anti-tip rollers at the rear of the Powerchair may contact the kerb as you descend; this is normal.
Hills & Slopes: Going Up Hill. Lean slightly forward when going up. Remember that the seat back should be
in the upright position. Make sure you have enough speed to climb the slope. Do not stop or turn the vehicle
around. If you have to turn while climbing an incline, keep going until you reach a level area. If you have to start on
an incline, lean forward and apply power slowly – do not start and stop. If you are not comfortable about tackling a
gradient, consider an alternative route. Note: Always check that the battery level is high; going up hill takes a lot of
energy. If the level drops too low the vehicle will cut out leaving you stranded.
Hills & Slopes: Going Down Hill. Lean back in the seat when going down, Turn the speed control dial to low.
If you are not comfortable about tackling a gradient, consider an alternative route.
Try to avoid crossing slopes – always try to drive straight up and down the slope NEVER BACK
Turning: Always slow down before a turn; turning at speed can cause the powerchair to topple. Look in the
direction you are travelling – If there is a blind corner sound the horn.
Turning Circle: So you can judge the turning circle, practice manoeuvring your powerchair. This is important to
avoid tipping off kerbs, and when going into and out of lifts or entrances.
Bad Weather: If it is snowing or icy stay at home! Remember that ice, snow and slippery surfaces such as
manhole covers, wet grass and drains could affect braking and steering. Use caution at all times.
Shower Rooms or Washing: Never take your powerchair into a shower or steam room, and never hose it down.
Its sensitive electronics could malfunction if they get wet or damp.
Tyres: Your vehicle is fitted with solid tyres that will not puncture. Should they become damaged they should be
replaced by your dealer. Do not attempt to replace them yourself.
Transporting your Powerchair
Warning! Dismantling the powerchair involves lifting and handling heavy parts. However your P321
Powerchair has been designed to be dismanted and stowed in a car. Contact your dealer for advice on
how best to transport your powerchair in your vehicle. This may involve using ramps.
Warning! Pinching or Crushing. Be careful to avoid being pinched or having your hands crushed when
lifting or handling parts. Wear gloves whenever possible.
Warning! This powerchair is not suitable for use as a seat for an occupant in a motor vehicle.
To transport your Powerchair you will need to dismantle it. Follow these
instructions. The component weights are recorded in the Technical
Specification sheet.
Do not attempt to undertake dismantling or lifting unless you are confident
that you can do so without injury. Ask for assistance if you are not sure.
You are advised to wear gloves.
Turn the Powerchair off at the joystick assembly.
Disconnect the joystick controller cable at the plug.
Remove the seat by lifting the seat off the seat post.
Push the release button and lift the front part from the rear
Stow the parts into the boot of the vehicle.
Ensure that all parts are secure so that they cannot move
while diriving.
Rascal P321 Powerchair Owner’s Manual & Service Record
Assembling your Powerchair following Transportation
Warning! Assembling the Powerchair involves lifting and handling heavy parts. However your P321
Powerchair has been designed to be easily assembled. Your dealer should advise you on the best way to
assemble your Powerchair.
Warning! Pinching or Crushing. Be careful to avoid being pinched or having your hands crushed when
lifting or handling parts. Wear gloves whenever possible.
Warning! Never unload your Powerchair on sloping, or uneven ground. It could run down the slope and
injure someone. Avoid placing it on soft ground as it might get stuck or tip over.
After removing your Powerchair from a vehicle and placing it on level
ground, assemble it as follows:
1. Check parts for any sign of damage before assembling them.
2. Join the front section to the rear section as shown
3. Ensure that the front is securely attached to the rear section
and the release button is up.
4. Replace the seat as follows:
• Slide the seat post stem ( below the seat) into the seat post
• Lower the seat onto the seat post
• Make sure that the seat is fully engaged by trying to rotate the seat.
If it is not engaged, lift the seat a little and then lower the seat.
• Check the seat is secure.
5. Reconnect the Joystick controller plug below the seat as shown,
making sure the cable cannot snag on anything.
6. Select power on and ensure that the battery level indicator shows
green. If not charge the Powerchair before use.
7. Check the freewheel levers are in the “drive” position and not
in the “freewheel”position
8. Get onto the Powerchair and make sure that the front section
shows no sign of parting from the rear section.
9. Test the operation of the joystick, speed control and on
off switch before using the Powerchair to go anywhere. If there is any
malfunction, check that the joystick controller plug is securely inserted.
You are now ready to drive the Powerchair away.
Battery Charging
Warning! When charging batteries NEVER smoke, or charge batteries in a place where there are naked
flames such as gas-fired heaters as, under exceptional circumstances, batteries may give off gases that
could ignite and explode. Always make sure that battery box is not damaged.
Warning! When charging batteries NEVER connect or disconnect the charger while it is still connected
to the mains.
The charging socket is located
below the front of the Joystick
Assembly. With the charger
disconnected from the mains, push
the charger plug into the socket.
When the vehicle is charged always
remove the plug.
• Make sure the power cord and
charging cable is undamaged.
• Connect the charger as above and turn on at the mains socket.
• The battery charger has an indicating lamp which will illuminate.
• If the indicating lamp shows red the charger is charging the battery.
• Once the battery is fully charged, the indicating lamp shows green.
• You should then switch off at the mains and remove the plug from the controller.
Do not leave the charger plugged into the controller with the power off. This will gradually discharge your battery.
Connection Instructions
When you receive your vehicle the batteries are only partially charged – always fully charge them over-night
before use.
Place you machine in an area that is dry and well ventilated. Make sure a power point is nearby.
Check the vehicle is switched off.
Check the mains switch is off. Never connect or disconnect the charger with the mains on.
Connect the charger to the charging point as above.
Connect the mains plug and switch on the charger. Check the power light shows red.
The charger lamp shows red and then changes to green when the battery is fully charged.
When charging, the battery indicator will scan from left to right, if the power button is pressed.
This is a warning that power is on during charging and will continue once charging is complete. Therefore,
to avoid confusion we recommend turning off the power when charging.
Switch off the mains and remove the charging plug from the joystick. Do not leave the
charger plugged in with the power off. This will gradually discharge your battery.
Rascal P321 Powerchair Owner’s Manual & Service Record
Battery Care
The batteries are the lifeblood of your vehicle. Their characteristics can change depending on charging,
temperature, usage and other factors. Listed below are guidelines to prolong battery life.
After using your vehicle always charge it at the end of the day - even after a short journey.
If you do not use your vehicle for a prolonged period, place it on charge once a week, overnight.
Always use the correct charger with the correct batteries.
If the batteries have been flat for a long time (about 2 months) it is recommended you contact your dealer
before charging:
• Do not charge the vehicle in the open – it may rain and the battery charger is not waterproof.
• Keep the vehicle in a well-ventilated area and away from any naked flame.
• Do not part-charge the batteries. Allow the charger to complete its cycle for every battery fitted.
Batteries are expensive to replace – it is wise to look after them. Batteries are heavy – make sure you always lift
them correctly.
Note: Return your unserviceable batteries to your supplier or ensure they are disposed of in accordance with
the environmental regulations applicable at the time.
Warning! If batteries are damaged or frozen they could heat up when charging and, in an extreme case,
User Maintenance
It is important for safety that you carry out the following checks
Daily or Before Use
• Visually check the machine for damage.
• Check the front section is attached to the rear section.
• Visually check the tyres for damage.
• Check that the seat is secure.
• Check the armrests are secure and the knobs are tight.
• The battery should be fully charged.
• Check the operation of the brakes and if you have any concerns, contact your dealer.
• Keep your vehicle clean by using a damp cloth and soapy water – never use a hose.
Important – Possible faults
As you get used to your vehicle you will get a feel for how it behaves. If something feels unusual, for instance the
vehicle does not accelerate or brake smoothly; the vehicle tries to turn to one side, the brakes are not holding on
a slope or the controller operates strangely, contact your dealer immediately and explain to the engineer exactly
what the problem is.
Contact your dealer for advice before you consider disposing of your Powerchair. They will be aware of the
environmental regulations in force at the time and will assist you to meet the applicable environmental legislation.
Servicing and Maintenance
1. This vehicle is designed for minimum maintenance. However it is recommended that a competent
engineer service the vehicle at least once a year. If the vehicle is used constantly we recommend a twice
yearly maintenance.
2. Ensure the engineer stamps the Service Log (page 27) on completion for all servicing carried out on this
vehicle. Keep all receipts for servicing and repairs with this handbook. This may add value when selling the vehicle.
3. When the vehicle is due for its service make sure you report any concerns you have, preferably
when you book the service (see points to look out for below).
4. On completion of the service, always test the vehicle before the engineer leaves and make sure you
are satisfied with the work carried out.
Points to look out for:
• Are there any strange noises from the wheels or does the frame creak?
• Is the battery charging up correctly – is the “full” charge green light on after charging?
• When turning, does the Powerchair respond equally to left and right movements of the joystick ?
• Does the Powerchair stop smoothly when the joystick is centred ?
• Does the Powerchair tend to pull to one side ?
• Does the speed control work ?
• Has anything come loose?
• Are knobs and levers operating correctly ? Are they worn ?
• Can the vehicle be assembled easily ? Does the release lever operate correctly ?
• Are there noises or rattles that were not there before?
• Are there any signs of damage, corrosion or cracking?
Additional Safety Information
Carrying Weight on the Vehicle
Bags or Luggage: Never carry bags (unless they are an approved accessory) behind the seat as this could result
in tipping over backwards. Only carry small bags on your lap and ensure it does not prevent you from controlling
your vehicle.
Seat Arms: Do not carry or attach anything to the seat arms. Anything attached to the seat arms could affect
stability, or interfere with the control of the vehicle.
Other Precautions
Joystick: Do not touch the joystick when getting in or out of your Powerchair; always make sure the
Powerchair is switched off.
Modifications: Unauthorised modifications could result in injury or permanent damage. Such modifications will
invalidate any guarantees.
Other Items: Only fit approved products or accessories.
Child Safety
This product is designed to be operated by adults. Children should not be allowed to tamper with the controls
or play on the vehicle. Do not carry children as passengers. The product is designed for single person use only.
Keep all packaging well away from children. They could be harmed.
Rascal P321 Powerchair Owner’s Manual & Service Record
Engineer’s Checklist for Powerchairs
Obtain all comments from the customer on the condition and serviceability of the Powerchair and then complete
an Initial diagnostic road test. Record all defects to be corrected. Now check, test and complete the following:
• Wheel bearings for wear and lubricate
• Seat mounting and catch for wear or damage
• Security of the front and rear assembly. Check
for damage or wear, the function of the release
and lubricate
• Motor brush wear
• Motor speed check
• Electromagnetic brake operation
• Operation of the joystick especially to detect
if there is any asymmetrical operation of the motors
• Freewheel operation on both motors independently
• The trip switch for correct functioning
• Frame for damage or cracks
• The speed indicator for correct indications
• General check for corrosion, repair or protect
as necessary
• The Speed Increase and Decrease buttons
for correct operation
• All operational controls work correctly
• Wear or damage to tyres or wheels
• Battery condition and charger operation
• Bodywork fixtures for damage, corrosion or cracking
• Tighten all nuts & bolts
• Knobs securing armrests and joystick. Do they
tighten and secure properly? Do they need replacing?
• Operation of the joystick in forward, reverse,
turning, and stopping smoothly
• Operation of Allen key armrest attachment. Are key
• Correct all defects found and determine if
drives worn? Do they tighten to secure the armrests?
the vehicle is roadworthy
Replace as necessary.
• Final road test
• Joystick play, correct operation and response
• Clean vehicle
and carry out any necessary adjustment
or replacement
• Customer road test
• Battery contacts & signs of corrosion
• Check all cables for damage, abrasion, corrosion
and that screening is intact. Replace as necessary
Important Note for the Engineer
Enquire if the customer is satisfied with the product. Please report all points good or bad directly to:
Electric Mobility 01460 258100 If you have any comments please include them.
Troubleshooting Guide
This table is a guide to fault finding. The fault may be a simple fix. If you have any doubts phone your dealer.
• Powerchair does not move.
when power is switched on.
• Vehicle pulls to one side.
• Vehicle behaves erratically when driven.
or judders or cuts out ?
• Possible electronic problems - contact dealer.
• Short Range
• Check tyres for damage.
• Check batteries are fully charging.
• Check vehicle moves easily in Freewheel
Batteries flat - check level.
Is the charger connected?
Is either Freewheel engaged?
Freewheel has been selected while power is on
Ensure neither freewheel is selected; switch off
and on
• Battery trip has operated - reset
Check for tyre damage or punctures.
Freewheel selected on one side
Motor failure - contact dealer.
Binding bearings – contact dealer
Remember, to save the batteries, the Powerchair controller has a sleep mode which is activated if the joystick is not
moved for a period of time. Any button press should restore operation, but, if this does not work, switch the
Powerchair off and then on again. Remember also that you may have inadvertently disabled by the powerchair, by
locking it (see page 9 for unlocking instructions). Press the power on button, and then, press it again and your
powerchair should operate normally. If it does not, repeat this process. If the powerchair still fails to function check
table above or contact your dealer.
Your dealer is there to help you but they can only do this if you give them as much information as possible.
Remember correct information will get the problem fixed quicker and save you money. Phone the dealer and explain
exactly what the problem is, recounting as much detail as possible including the indicated faults.
Rascal P321 Powerchair Owner’s Manual & Service Record
Diagnostic Table
Your Powerchair controller provides diagnostic information by lamp indications on the Battery Level Indicator.
Individual lamps will flash to indicate a fault as below:
1 Bar - Low Battery Voltage The battery needs charging or there is a bad connection
to the battery. Check the connections to the battery. If the connections are good, try
charging the battery.
2 Bar - Left Motor Disconnected The left motor has a bad connection. Check all the
connections and leads between the left motor and the Power Module.
3 Bar - Left Motor Wiring Trip The left motor has a short circuit to a battery.
Check all the connections and leads between the left motor and the battery.
4 Bar - Right Motor Disconnected The right motor has a bad connection. Check all
the connections and leads between the right motor and the Power Module.
5 Bar - Right Motor Wiring Trip The right motor has a short circuit to a battery.
Check all the connections and leads between the right motor and the battery.
6 Bar - Charger Connected The powerchair is being prevented from driving by an
external signal. The exact cause will depend on the type of powerchair you have, one
possibility is the battery charger is connected.
7 Bar - Possible Joystick Trip A joystick trip is indicated. Make sure that the joystick
is in the centre position before switching on the VR2.
8 Bar - Possible Control System Trip A control system trip is indicated. Make sure
that all connections are secure.
9 Bar - Solenoid Brake Trip The parking brakes have a bad connection. Check the
parking brake and motor connections. Make sure the system connections are secure.
10 Bar - High Battery Voltage An excessive voltage has been applied to the Power
Module. This is usually caused by a poor battery connection. Check the battery
Frequently Asked Questions
I want to transport my vehicle in a car.
There are various techniques. It depends on what type of vehicle you own and your physical capability. It may be
possible for your to use specialist ramps which can be provided by your dealer. Make sure your dealer has
demonstrated the easiest way of loading your powerchair into your car. See “Transporting your powerchair” (page 14)
Can I fit weatherproofing such as a canopy?
No, the Rascal Powerchairs are too small to have canopies as they can adversely affect stability and handling.
How long will my battery last ?
This is a difficult question as it depends on many factors. The life of a battery depends upon the number of cycles
the battery goes through, the peak loads and on the conditions of use. Some general advice about battery care:
• Keep it charged, and do not let the battery run completely flat.
• Ensure your battery is fully charged at the end of the charging cycle
• Batteries may not perform as well in very cold weather.
• Change your battery if you find it is not performing as well as new.
Care can prolong the life of the batteries but remember that, in time, all batteries will fail to perform to specification.
What range can I expect ?
The generally expected range shown in the Technical Specification sheet. However, range can be affected by
many things such as:
• Temperature. Cold weather can reduce the output of the batteries.
• Type of terrain. Obviously climbing hills takes more energy than driving on the flat.
• Weight of the person.
• The condition and charge of the batteries.
• Faulty or old batteries or a faulty charger
Important Rule: Always use the correct charger with the correct batteries and ensure all batteries are charged
before you start out.
How long should I keep my vehicle before I change it?
It is important that the vehicle you have suits your needs and abilities. Your Rascal Powerchair should serve you well
for many years but change it if at any time you feel it no longer meets your needs. Consult your dealer on the
condition of your vehicle and remember vehicles of any type become more expensive to maintain the older they get.
Additional Information
Owners Manual: Replacement copies are available from: Electric Mobility Euro Ltd. Canal Way, Ilminster,
Somerset, TA19 9DL Telephone: 01460 258100.
If you are visually impaired, please contact the Company to discuss your requirements. However, you should
not drive a vehicle in a public place if you cannot see well enough to ensure your own, and others safety.
Important note on the BHTA Highway Code: On page 3 of the Code under “Consider Investing in a mobile
phone” Read the section of this manual under “Safety Information”. If in doubt contact your dealer. For
Information regarding other Electric Mobility products contact your dealer or log on to the Electric Mobility
Website www.electricmobility.co.uk
Each vehicle comes with a copy of the BHTA Highway Code. Please make sure you read it. Telephone BHTA
on 02077 022 141 for a new copy.
Rascal P321 Powerchair Owner’s Manual & Service Record
Guarantee and Warranty
Lifetime Frame Guarantee
Electric Mobility Euro Ltd guarantees the frame of its vehicles to be free from defect in materials and workmanship
under normal use as described in this document for the lifetime of the vehicle. Should a defect in materials or
workmanship appear, Electric Mobility Euro Ltd, will repair, or at its option, replace the frame to the original owner.
One Year Limited Warranty
Electric Mobility Euro Ltd warrants its products against defects in material and workmanship for a period of one year,
providing the products are properly assembled, operated and maintained in accordance with the vehicle Owners
Manual. This limited warranty is limited to the original purchaser. This limited warranty commences on the date of the
original retail purchase or original use, whichever occurs first, providing the warranty card is fully and correctly filled out
and returned to Electric Mobility Euro Ltd Customer Service Department within 15 days from receipt of product. If a
defective part appears within the stated limited warranty period and the purchaser has given Electric Mobility Euro
Limited immediate notice the Company will repair the part or at its option replace the part with a similar part. No
allowance will be made for repairs to any equipment without the expressed written or verbal approval of Electric
Mobility Euro Limited. Any description, specifications, samples, models, bulletins or similar materials used in connection
with the sales of Electric Mobility Euro Limited products are for the sole purpose of identifying the equipment and are
not to be construed as expressed warranties. This limited warranty applies only to the original purchaser of the
equipment and is not transferable. Electric Mobility Euro Ltd shall not be liable for special, indirect or consequential
damage. Electric Mobility Euro Ltd’s liability on any claim of any kind including negligence for any loss or damage
arising out of, connected to, or resulting from the order of the performance thereof the design, manufacture, sale,
delivery, resale, direction and instructions, inspection, repair or use of any equipment covered by or furnished by, under
this order, shall in no case exceed the price paid by the purchaser for the equipment. This limited warranty does not
cover normal maintenance service, or periodic adjustments necessitated by use of wear. Under no circumstances will
charges for labour, consequential damage or repair expense be allowed after 30 days from receipt of product.
Technical Information Regarding EMI
Important Technical Information regarding Electromagnetic Interference (EMI)
The intensity of interference from electromagnetic energy is measured in volts per meter (v/m), which refers to the
strength of the electrical source (voltage) as it relates to the distance away from the object being considered (in
meters). Resistance of a scooter/wheelchair to certain EMI intensity is commonly called its “immunity level”.
20 volts/meter is a generally achievable and useful immunity level against interference from radio wave sources (the
higher the immunity level, the greater protection).
Your powerchair has been tested and found to meet the required immunity level from Electromagnetic Interference
(20v/m): the recommended density of interference from electromagnetic energy.
Warning! Even with the immunity level of 20 volts/meter, certain precautions must be followed to ensure your
scooter/wheelchair will not be affected by outside electromagnetic sources.
• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.
• Avoid getting close to transmitter masts, such as television and radio masts.
• Note you may experience interference when close to ambulance or fire stations.
If your vehicle starts to operate by itself switch it off and report this to your Dealer.
Technical Specification - Rascal Powerchair P321
Powerchair type Class
Class A, B or C
Class B
Department of Transport Class
Class 1 2 or 3
Class 2
Overall dimensions fully assembled
length x width x height mm (in)
880 (35) x 580 (23) x 820 (32)
Overall dimensions seat folded
length x width x height mm (in)
880 (35) x 580 (23) x 720 (28)
Maximum carrying capacity - not to be exceeded kg (lb)
114 (250)
Mass (weight) including batteries
kg (lb)
44.4 (98)
Battery voltage and capacity
volts and ampere hours
12v x 15Ah x 2
Type of seat
Conventional wheelchair seat
Mass (weight) of seat
kg (lb)
11.8 (26) - with controller fitted
Mass (weight) of front
kg (lb)
17.9 (39)
Mass (weight) of of rear (without seat)
kg (lb)
13.8 (30)
Seat width
mm (in)
457 (18)
Wheel size
front/rear mm (in)
152 (6) / 203 (8)
Type of tyres
Maximum speed
km/h (m.p.h.)
6.4 (4)
Minimum braking distance from maximum speed m (ft)
1.03 (3.4)
Range on full charge and flat ground
km (miles)
Up to 13 (8)
The turn-around width
m (ft)
1.06 (3.5)
The maximum safe slope
degrees of slope
6˚ - Do not exceed the powerchair may topple
The maximum climbing ability facing upwards
degrees of slope
Ground clearance
mm (in)
23 (0.9)
Maximum obstacle climbing ability
mm (in)
25 (1)
Maximum safe descendable kerb height
mm (in)
25 (1)
Rascal P321 Powerchair Owner’s Manual & Service Record
Brochure Request
Do you have a friend or colleague that would be interested in an Electric Mobility product?
If so cut out this coupon and send it to the address shown on the back of the manual.
My Dealer’s Company name is:
Please can I have a free no-obligation home demonstration.
Please send me a brochure of the range of products.
My friend’s name is:
My friend’s address is:
My friend’s telephone number is:
If you are visually impaired, please contact the Company to discuss your requirements. However, you should
not drive a vehicle in a public place if you cannot see well enough to ensure your own, and others safety.
Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA
Dealer Information - Warranty Card
This section is to be filled out by the Dealer and sent to Electric Mobility Euro Ltd.
Product Description:
Serial No.:
Invoice No.:
Customer Name & Address:
Telephone No.:
Date received at Dealers:
Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA
Electric Mobility Euro Ltd.,
TA19 9ZA
Electric Mobility Euro Ltd.,
TA19 9ZA
Service Log
Notice for the Service Engineer.
Please make sure this part is stamped and dated after each service.
Dealer stamp - 1st Service
Dealer stamp - 2nd Service
Dealer stamp - 3rd Service
Dealer stamp - 4th Service
Dealer stamp - 5th Service
Dealer stamp - 6th Service
Dealer stamp - 7th Service
Dealer stamp - 8th Service
Rascal Powerchair Model P321
Manufactured by
Electric Mobility Euro Limited, Canal Way, Ilminster, Somerset TA19 9DL
Telephone: 01460 258100 www.electricmobility.co.uk
E. and O.E. Issue 1: 05/09
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