Web Conferencing Comparison Guide

Web Conferencing Comparison Guide
Web Conferencing Comparison Guide
Focus Research
March 2009; Revised June 2010
Focus Research © 2009-2010
Web Conferencing Comparison Guide
Citrix Systems Inc.
Cisco WebEx
Adobe Systems Inc.
InterCall
Microsoft Corp.
IBM Corp.
GoToMeeting
Meeting Center
Adobe Connect
Unified Meeting
Office Live Meeting
2007
LotusLive: Meetings
Number of Attendees
Up to 15 attendees, but
can go up to 25 attendees
with GoToMeeting
Corporate.
Up to 25 attendees
On-Premise: Up to 1,500
attendees. Hosted: Up
to 600 attendees on an
annual basis; up to 80,000
attendees on a per-event
basis with Adobe Connect
Webcast
Up to 125 attendees
depending on the plan.
Up to 1,250 attendees
Up to 2000 attendees
Pricing
$49 per month or $468
per year. A 30-day
free trial is offered to
prospective buyers.
$49 per month
On-Premise software
license: contact vendor
for details. Hosted annual
subscription: contact
vendor for details.
100-person meeting
rooms: $55 per host per
month or prepay for a year
at $45 per host per month.
Pay-Per-Use: $0.32 per
user per minute
$59 per month (up to 20
attendees); $0.17 per
minute per person (up to
125 attendees)
Professional: $16 per user
per month (5 user minimum)
Standard: $4.50 per user
per month (5 user minimum)
Contact the vendor for
specific details.
Additional solutions or
GoToMeeting Corporate
GoToWebinar
GoToTraining
GoToMyPC
WebEx Meeting Center
WebEx Event Center
WebEX Training Center
Adobe Connect Server
Adobe Connect Edge
Server
Adobe Connect Events
Adobe Connect Meeting
Adobe Connect Training
Adobe Connect Webcast
Adobe Connect Mobile
InterCall resells solutions
from: Adobe, Microsoft,
IBM, and Cisco.
Contact the vendor for
additional solutions
Lotus Sametime Entry
software
Lotus Sametime Standard
software
Windows and Mac OS
X operating systems are
supported.
PC, Mac, Linux, Unix,
Solaris, and iPhone
operating systems are
supported.
Microsoft Windows 7,
Microsoft Windows Vista,
Microsoft Windows XP,
Mac OS X 10.4, 10.5, or
10.6., Linux, Solaris, and
iPhone OS. Flash must be
installed. Contact vendor
for additional details.
Microsoft Windows 7,
Windows Vista, Windows
XP, and Windows 2000.
Microsoft Windows 7,
Windows Vista, Windows
XP, and Windows 2000.
Supports Microsoft
Windows Vista, Windows
XP, Mac OS X, and Linux.
editions
System Requirements
Web Conferencing Comparison Guide
Focus Research ©2009-2010
2
Citrix Systems Inc.
Cisco WebEx
Adobe Systems Inc.
InterCall
Microsoft Corp.
IBM Corp.
GoToMeeting
Meeting Center
Adobe Connect
Unified Meeting
Office Live
Meeting 2007
LotusLive: Meetings
Mac Compatibility
Yes, Mac OS X is
supported.
Yes
Yes - Mac OS X 10.4,
10.5, 10.6 (intel),
and Mac OS X 10.4
(PowerPC) with Flash
installed.
Yes, but for participants
in browser-mode only.
Yes. Requires installation
of an application-sharing
component.
Yes. Mac OS 10.5.
VoIP
Yes. VoIP is included at
no additional cost, and
audio integration is also
available.
Yes
Yes. Audio and video
streaming is fully
integrated.
Yes. Audio and video
conferencing integration
is available.
Yes.
Yes. Audio and
video conferencing
integration is available.
Languages Supported
English. Contact
the vendor for more
information on other
languages.
English. Contact the
vendor more information
on other languages.
English, Brazilian
Portuguese, Chinese
Simplified, Dutch,
French, German, Italian,
Japanese, Korean,
Russian, Spanish, and
Turkish
Brazilian Portuguese,
Chinese-Simplified,
Chinese-Traditional,
Dutch, English, French,
German, Italian,
Japanese, Spanish, and
Swedish
Chinese, English, French,
German, Japanese,
Korean and Spanish
Arabic, ChineseSimplified, ChineseTraditional, Croatian,
Czech, Danish, Dutch,
English, Finnish,
French, German,
Greek, Hebrew,
Hungarian, Italian,
Japanese, Kazakh,
Korean, Norwegian
Bokmal, Polish,
Portuguese-Brazilian,
Portuguese, Romanian,
Russian, Slovak,
Slovenian, Spanish,
Swedish, and Turkish
Yes. Users can instantly
change presenters.
Yes. Users can easily
pass controls to one
another.
Yes. Presentation sharing,
and real time presenter
collaboration is available.
Content library allows
for the presenter to pull
archived presentations
into the current meeting.
Yes. Presentation
sharing, also the ability
to run your event in
Practice Mode before
opening the meeting to
participants.
Yes
Yes. A meeting library
allows for the upload
of meeting materials.
There is also a ‘Green
Room’ to practice
meetings without
participants.
Features
Presentation Sharing
Web Conferencing Comparison Guide
Focus Research ©2009-2010
3
Citrix Systems Inc.
Cisco WebEx
Adobe Systems Inc.
InterCall
Microsoft Corp.
IBM Corp.
GoToMeeting
Meeting Center
Adobe Connect
Unified Meeting
Office Live
Meeting 2007
LotusLive: Meetings
Application and
Desktop Sharing
Yes. Shared keyboard
and mouse control is
available as well.
Yes. Screen sharing is
available.
Yes. Screen,
application, and
desktop sharing are
all available - can
restrict to white-listed
applications. Adobe
Connect provides a full
collaborative space.
Yes. Screen,
application, desktop,
and Web page sharing
are all available.
Yes. Screen and
application sharing are
available.
Yes. Presenters
can also upload
content to share with
attendees.
Session Recording
Yes. One-click
recording is available.
Yes. A copy of the
recording is archived
on your WebEx site.
Yes. Recordings are
archived and stored on
server or taken offline.
Recordings have built-in
editing tools.
Yes. One-click
recording available with
Reservationless-Plus
integration.
Yes
Yes. Users can
record the meeting to
preserve application
sharing and
discussions. Archived
recordings can be
brought into current
meetings.
Participant
Interaction Tools
Yes Audio
conferencing, drawing
tools, and instant
messaging tools.
Yes. Audio
conferencing tools
Yes. Chat, polling,
white board, and media
tools are available.
Additional applications
are available through
Adobe's Exchange
Marketplace.
Yes. Chat, video,
polling, surveys,
question and answer,
and white board tools
are all available.
Yes. Chat and live &
recorded video.
Yes. Polling, group
chat, and media
upload capabilities.
Ability to integrate
with 3rd party
applications.
Yes
Contact vendor for
details
Yes. Reports and
alerts are available.
Customers can autorecord each meeting
as well.
Yes. Post event reports
are available.
Yes
Yes. Meeting room
owners can generate
full post-meeting
event reports.
Security
Logging/Auditing
Web Conferencing Comparison Guide
Focus Research ©2009/2010
4
Citrix Systems Inc.
Cisco WebEx
Adobe Systems Inc.
InterCall
Microsoft Corp.
IBM Corp.
GoToMeeting
Meeting Center
Adobe Connect
Unified Meeting
Office Live
Meeting 2007
LotusLive: Meetings
Encryption/Client
Authentication
Yes. SSL-encrypted
web site, end-toend 128-bit AES
encryption, and
automatic inactivity
time out. Meetings
can also be password
protected.
Yes. 128-bit SSL
and 256-bit AES
encryption.
Yes. The encryption/
authentication process
can be customized to
meet the customer’s
needs. 3-way PKI,
single sign on, SSL
encryption, and white
lists are a few of the
available security
features.
Yes. 128-bit SSL
encryption, security
passcodes, 'closeddoor' meeting rooms,
and pre-registration
options are available.
Yes
Yes. Meetings are
encrypted, and
meeting rooms can
be customized to
require passwords
and remain hidden
from search features.
Third-Party
Certifications
Yes
Yes. SAS70 and
WebTrust certifications.
Yes. Licensed solution
is FISMA and HIPAAcompliant.
Contact vendor for
more details.
Yes
Yes. Contact the
vendor for more
details.
24/7 support
Yes. Phone, email,
Knowledge Base, live
and recorded videos,
and Product User
Guides.
Yes. Phone and email.
Yes. In-meeting phone
and email support is
available. Contact to
direct support agents is
available depending on
need.
Yes. Phone and email.
Yes
Yes. Phone and email
Consulting services
Yes.
Contact the vendor for
details
Yes. Adobe has
licensed consultants
around the US
available for hire.
Yes. InterCall offers
in-person or virtual
custom training.
Yes
Yes. Contact the
vendor for more
details.
User Community
No
Yes - Cisco Support
Community
Yes. Forums and
discussion groups are
available.
No
Yes, discussion groups.
Yes. Forums are
available as well.
Support
Web Conferencing Comparison Guide
Focus Research ©2009-2010
5
Citrix Systems Inc.
Cisco WebEx
Adobe Systems Inc.
InterCall
Microsoft Corp.
IBM Corp.
GoToMeeting
Meeting Center
Adobe Connect
Unified Meeting
Office Live
Meeting 2007
LotusLive: Meetings
Delivery Options
SaaS (Software as
a Service)
Yes
Yes, with Meeting
Center
Yes (and managed
delivery as well)
Yes
Yes
Yes
On-Premise
No
Yes, with Unified
Meeting Place
Yes
No
Yes
Yes
While Focus makes every effort to keep its comparison guides current, products are constantly upgraded. For the most up-to-date information, make sure to check with vendors before making your final purchasing decision.
Web Conferencing Comparison Guide
Focus Research ©2009-2010
6
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