1 Introduction Guaranteed Delivery State-Of-The

1 Introduction Guaranteed Delivery State-Of-The
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Introduction
ABT’s WebXpresstm hosting center is available to accommodate the needs of any size job, from small
applications to projects containing millions of documents. ABT’s network architects and third party
intrusion consultants constantly monitor the overall performance and utilization to ensure network
bandwidth, server availability, and are meeting the needs of our growing user population. ABT maintains
additional system capacity to provide new and existing clients the flexibility to add to their repository as
you see fit when you see fit.
ABT stores and protects all of or client’s corporate information on redundant, application portioned,
Storage Area Network servers, utilizing fiber–channel RAID 5 storage arrays, to guarantee secure, instant
access to their hosted content.
Magnetic storage provides instantaneous access to your data and has no "time-to-data" latency
associated with optical disc and CD based solutions. When storing your image-based data, ABT
maintains it in an industry standard single or multi page Group IV TIFF or Adobe PDF file formats thus
providing maximum readability while minimizing access time.
Data content reports and documents are stored in native file formats and rendered to PDF for
homogenous viewing using the “free” Adobe Acrobat Reader.
ABT’s powerful, feature-rich interface, an unwavering commitment to security, and our dedication to
quality and customer service make outsourced ASP document management a reality for any
organization. ABT is the established leader in the Global Document Communications industry.
Guaranteed Delivery
Client information must be accessible 365/24 with no exceptions. ABT is engineered for your mission
critical needs, operating fully monitored 24 hour-per-day, by 7 day-a-week controlled environments. To
eliminate any single point of failure, system architecture incorporates state–of–the–art redundancy to
ensure your corporate data is always accessible when you need it most. Through the use of redundant
internal networks, server clusters, storage arrays, and telecommunications redundancy ABT eliminates
the potential of hardware and telecommunications failures that could impact timely access to your image
and report content.
By configuring multiple servers and storage arrays performing the same operations, automatic fail–over
occurs instantaneously, without the interruption of access to your stored information. Multiple high-speed
telecommunication lines to various Points–of–Presence (POP's) ensure high performance and provide
maximum fault-tolerance in the event of telecommunication network failure. Backup power sources
provide redundant electrical supply in the event of natural disasters or power failures.
ABT sacrifices nothing to maintain your security and availability. ABT engineers and manages our own
servers, storage, and software. We never outsource storage, or any other mission-critical portion of the
service to third party vendors. ABT’s decades of experience in developing global document
communication solutions for Fortune 500 marquee clients is the core reason ABT is chosen more often
than all other ASP provider combined. Furthermore, ownership of our hosted applications allows us to
tailor the application to fit your business process needs
State-Of-The-Art Security
ABT sacrifices nothing in securing your corporate assets. Our state–of–the–art security measures ensure
that the integrity of your corporate information is never compromised. We're serious about the safety and
integrity of your data. Physical entry to ABT’s WebXpresstm hosting center is tightly controlled and limited
to only those personnel essential to the operation. Our use of fully monitored, keycard access ensures
that only authorized administrators can gain physical access to your data.
ABT’s Web-based security configuration allows you to manage users, groups, project access,
functionality, index level, and document–level permissions. Because not every user is authorized to view
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every piece of information within every application, ABT’s unprecedented multi-level
authentication/authorization/permission framework controls access to individual documents, rendering
them invisible to an unauthorized viewer. ABT’s “right2view” embedded security token architecture is a
patented process that provides a level of document access security that exceeds the most extreme
security concerns.
Your document security rules can be automatically applied to new documents every time they are added
to your repository. Administrators can view security audit logs to identify which documents were
accessed, by whom and when, as well as review what system operations were performed.
ABT protects the storage and transmission of all data between you and ABT through the use of Secure
Socket Layers. Encrypted logins, queries, and results are passed through your secure connection. Our
proprietary FTP caching technology allows us to store all your information on our internal network,
inaccessible to anyone on the Web. The instant your document is requested, our servers retrieve the
necessary page(s) and delivery them safely and rapidly to internal or external users. Once your data has
been accessed, it is immediately removed from the public network, eliminating the possibility of
unauthorized contact. ABT never compromises the security of your information by allowing URL
backtracking.
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ABT Network Infrastructure
Network Diagram
WEB
External Firewall
Web Servers
FTP Servers
Passive IDS
External Offsite
Network Backup
Raid
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VPN
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Internal Firewall
100mb Ethernet
Document Access
Servers
NAS
Document Storage Servers
Internal Network
Backup
Raid 5
Data
Data
Data
Data
Gigabit Ethernet
Database
Servers
Application
Servers
Production
Servers
Backup
Servers
Raid
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Gigabit Ethernet
General Network Overview:
There are two distinct networks, an external and internal. The external network is exposed to the
outside world and is where all WEB and FTP servers reside. The internal network is where all of the
database and document index information is stored along with supporting services production,
backup and application. All servers on the internal network are inaccessible directly from the
internet.
For redundancy, there is a minimum of two separate access points to the tier 1 internet providers
that are available at all times. All database and web servers are redundant and contain duplicity
between sites. All database servers utilize Raid 10 for their data stores. The backup and document
storage servers utilize Raid 5. All servers contain redundant power.
Web Servers: Provides basic web site access and web services for installed client base.
FTP Servers: Provides FTP services for incoming and outgoing data. Data can be sent over secure
or un-secure protocols.
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IDS: Provides intrusion detection services.
Document Access Servers: The document access severs provide secure access to the documents
stored on the data vault.
Database Servers: Stores all of the indexed data used for accessing the documents and provides
SQL searches against the database fields.
Application Server: Provides application services such as report generation, temporary vault
services, document manipulation, etc..
Production Servers: Provides production services for processing and publishing incoming data.
Backup Servers: Provides daily backup services for all web sites, database indexes, incoming data,
and vault documents. Provides internal and external backups.
Data Center Particulars:
Monitoring: Manned 24 x 7 x 365, the Operation and Control Center (OCC) provides the facilities to
monitor all Heating, Ventilation and Air Conditioning (HVAC), fire suppression systems and security
systems onsite by specially trained personal. Critical airflows, temperature, humidity, power
consumption by individual customer, early warning fire identification and suppression systems,
generator, chillers, CRAC Units and all security systems are monitored in real-time from the OCC.
Security: Onsite security is provided by a combination of biometric hand scanners, electronic card
control systems, hi-resolution motion sensitive digital video surveillance systems and onsite
personnel. Access into the facility is granted only after positive identification (both manual and biometric) has been established. Movement throughout the facility is further tracked by usage of
electronic card keys.
The entire facility is alarmed and monitored with video cameras and off-site alarm monitoring
services. Customers can access the building 7x24x365 via an intercom system and camera
connected to the manned video surveillance system.
Carrier Facilities: There are currently 9 different Tier One IP carriers including XO, ICG, Time
Warner, Level 3, Yipes, SBC, Cogent and Internap.
Power: Redundant 4000 AMP, 480-volt electrical feeds power the data center. This system provides
automatic switching between two independent transformers located on the property.
Besides a total of One Megawatt of redundant UPS power, the facility houses a fully redundant
2,400 AMP, 48V, positive ground DC Telco power plant and distribution system. This system
currently powers all fiber providers as well as carriers in our facility.
A fully redundant One Megawatt paralyzing UPS system, redundant Master and Emergency System
Busses (MSB/ESB) and a 2 Megawatt Diesel Generator system with 3500 gallons of fuel, provides
backup power for the facility.
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UPS power is fed into redundant Power Distribution Units and from there into Remote Power Panels
(RPP). Each RPP is monitored to the circuit breaker level to ensure early warning overload
protection. Redundant Powerware 500KW UPS System. Dual 4-Megawatt Feeds and Transfer
Switches.
HVAC: Air conditioning and air handling services for the facility are provided by a series of three fully
redundant 180-ton data center specific closed loop chiller systems. These systems provide over 500
tons of humidity and temperature controlled air conditioning to the data center.
Fire Detection & Suppression: Fire detection is provided by a facility-wide Very Early Warning
Aspirating Smoke Detection System (VESDA). Each of the 30 CRAC units has its own detection
monitor that is also connected to the VESDA system. Monitored both onsite and remotely, the
VESDA units are but one piece of the Triple Interlock, Pre-Action fire detection and suppression
system.
Backup:
All data and index files, documents, web sites, and production data and scripts are incrementally
backed up on a nightly basis to the backup server/storage. Backups are done to both internal
network backup servers and external storage devices located outside the physical data center
facilities. Redundant hot sites are available at additional costs.
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