gas-fired infrared - The Grill Services Corporation

gas-fired infrared - The Grill Services Corporation
Virco Associates, Inc.
145, Brea Canyon Road
Walnut, CA 91789, U.S.A.
GAS-FIRED INFRARED
OUTDOOR PATIO HEATER
INSTALLATION, OPERATION
MAINTENANCE INSTRUCTIONS
FOR MODEL PTH101
TABLE OF CONTENTS
IMPORTANCE ……………………………………………………………………
TOOLS & PARTS ………………………………………………………………..
PRECAUTIONS…………………………………………………………………..
ASSEMBLY INSTRUCTIONS ………………………………………………….
GAS REQUIREMENTS & LEAK TESTING …………………………………..
SAFETY CHECKS ……………………………………………………………….
LOCATING HEATER FOR USE ……………………………………………….
LIGHTING / SHUTDOWN ……………………………………………………….
STORAGE / BURNER REMOVAL………………………………..…………….
BURNER INSTALLATION / PILOT CLEANING ………………………………
BURNER REMOVAL …………………………………………………………….
TROUBLE SHOOTING .…………………………………………………………
PARTS LIST ………………………………………………………………………
WARRANTY ………………………………………………………………………
PAGE
1
2
3
4
7
8
9
10
12
13
14
15
16
18
READ THE FOLLOWING INSTRUCTIONS CAREFULLY AND BE SURE YOUR PATIO HEATER IS
PROPERLY INSTALLED, ASSEMBLED AND CARED FOR. FAILURE TO FOLLOW THESE
INSTRUCTIONS MAY RESULT IN SERIOUS BODILY INJURY AND/OR PROPERTY DAMAGE. IF
YOUR HAVE QUESTIONS CONCERNING ASSEMBLY OR OPERATION, CONSULT YOUR
DEALER, GAS APPLIANCE SERVICE REPRESENTATIVE OR YOUR GAS COMPANY.
NOTE TO INSTALLER:
LEAVE THESE INSTRUCTIONS WITH THE CONSUMER AFTER INSTALLATION.
NOTE TO THE CONSUMER:
RETAIN THESE INSTRUCTIONS FOR FUTURE REFERENCE.
STOP
PLEASE CONTACT 1-800-913-8999 FOR ASSISTANCE.
DO NOT RETURN TO PLACE OF PURCHASE.
.
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase!!!
Please contact Customer Service hotline at 800-913-8999 for help.
IMPORTANT
* * * WARNING * * *
For outdoor use only (outside any enclosure)
Improper operation, installation, adjustment, alteration,
servicing or maintenance can cause severe property
damage or serious injury or death. Please read the
installation, operation & maintenance instructions
thoroughly before installing or servicing this equipment.
* * * FOR YOUR SAFETY * * *
If you smell gas:
 Shut off gas to appliance.
 Extinguish any open flame.
 If odor continues, immediately call your gas
supplier.
For your safety:
Do not store or use gasoline or other flammable vapor
and liquids in the vicinity of this or any other
appliance.
Page 1
TOOLS AND PARTS NEEDED FOR ASSEMBLY
NOTE: 20 pound, 5 Gallon LPG Tank is not supplied
Tools Needed:
Adjustable Opening Wrench
Spray Bottle of Soapy Water (to check for leaks)
Parts Supplied:
Reflector (3)
Reflector Dome Cap (1)
Reflector Plate (1)
Heater Head Assembly (1)
Post Assembly (2)
3/8” X 40 1/2” Galvanized Supply Pipe (1)
LPG Gas regulator (1)
Weighted Base with LPG Tank Cover Assembly (1)
Hardware Package
Reflector Nut (1)
1/4” x 3 1/4” Long Thread Ends Stud
Reflector 5/32” Screw (3)
Reflector Plate 1/4” Truss Head Screw (3)
Post 1/4” Truss Head Screw (4)
Post 1/4” Split Lock (4)
Post 1/4” Nut (4)
Teflon Pluming Tape For Joints (1)
For Service Questions Replacement parts or other assistance, Please call VAI Customer Service Hotline at:
VAI
145 Brea Canyon Road
Walnut, CA 91789
(800) 913-8999
Page 2
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase!!!
Please contact Customer Service hotline at 800-913-8999 for help.
PRECAUTIONS
NOTE: PLEASE READ THE FOLLOWING SAFETY












1.
Do not use this space heater in an
explosive atmosphere. Keep heater away
from areas where gasoline or other
flammable liquids or vapors are stored.
Prior to use, check for damaged parts
such as hoses regulators, pilot or burner.
Do not attempt to alter unit in any
manner. EXAMPLE: using the heater
without the top canopy reflector or
radiant screen. Do not shorten the burner
post assembly.
Heater must always be placed on a solid
and level surface.
Always maintain proper clearance to
combustible materials.(Top 36" Side 36")
Always assure there is ample fresh air
ventilation for outdoors use ONLY.
Never replace or substitute the regulator
with any regulator other than the factory
suggested replacement.
Do not clean heater with cleaners that are
combustible or corrosive.
Do not paint radiant screen, control panel
or top canopy reflector.
All leak test should be done with a soapy
solution. NEVER USE AN OPEN
FLAME TO CHECK FOR LEAKS.
The LP tank should be turned off when
the heater is not in use.
At least once a year, the unit should be
inspected for the presence of spiders,
spider webs or other insects. The burner
area is a common spider haven and can
damage the heater and render it unsafe
for use, Check the heater immediately if
any of the following exists:
The smell of gas in conjunction with
extreme yellow tipping of the burner
flames.
Page 3
2. The heater does not reach temperature.
3. The burner makes popping noise during
use (a slight popping noise is normal
when the burner is extinguished).
 The LP regulator/hose assembly shall be
located out of pathways where people
may trip over it or in area where the hose
will not be subject to accidental damage.
 Children and adults should be aware of
hazards of high surface temperature and
shall stay away to avoid burns of
clothing ignition.
 Young children should be carefully
supervised when they are in the area of
the heater.
 Clothing or other flammable material
should not be hung from the heater, or
placed on or near the heater.
 Any guard or other protective device
removed for servicing the heater must be
replaced prior to operating the heater.
 Installation and repair should be done by
a qualified service person, the heater
must be should be inspected before use
and at least annually by a qualified
service person. More frequent cleaning
may be required as necessary. It is
imperative that control compartment,
burner and circulating air passageways
of the heater be kept clean.
 Keep the appliance area clear and out of
combustion material, gasoline and other
flammable vapors and liquids.
 Do not obstruct the flow of combustion
and ventilation air.
 Keep the ventilation opening of the
cylinder enclosure free and clear of
debris.
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase!!!
Please contact Customer Service hotline at 800-913-8999 for help.
ASSEMBLY INSTRUCTION
NOTE: Assembly of this heater requires basic mechanical skills. Proper assembly is the
responsibility of the installer.
STEP 1: Gas pipe
STEP 1
 Cover threads with provided Teflon tape or gas
pipe sealant before connecting regulator hose.
Protective Cap
(*I
(Provided)
Teflon tape
Intake pipe
Protective Cap
STEP 2: Secure the Gas pipe & Post
STEP 2
 Thread the intake pipe clockwise into the
safety valve tightly.
 Slide the intake pipe through the top of the
post and down through the hole in the top of
the tank enclosure and secure the heating unit
to the top of the post.
Intake pipe
Page
Page 4
Post
﹡﹡﹡IMPORTANT NOTICE:
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Please contact Customer Service hotline at 800-913-8999 for help
ASSEMBLY INSTRUCTION
NOTE : Assembly of this heater requires basic mechanical skills Proper assembly is the
responsibility of the installer.
STEP 3: Connect post to cylinder enclosure
 Secure two post together. Then place post on of
cylinder enclosure. Fasten 1/4 inch X 1 1/2 inch
machine screws to the top of the cylinder to and
screw on machine nut.
STEP 3
Post
Cylinder
Enclosure
CAUTION: It will take about 5 minutes to
bleed the gas line, so be patient.
STEP 4. Attach Reflector
STEP 4
 Combine three pieces reflector together
 Tighten up with three 5/32” screws.
 Put the reflector plate on reflector then tighten up
with three 1/4” screw by upward.
Reflector Plate
Reflector
Page 5
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase!!!
Please contact Customer Service hotline at 800-913-8999 for help
ASSEMBLY INSTRUCTION
NOTE: Assembly of this heater requires basic mechanical skills. Proper assembly is the
responsibility of the installer.
STEP 5: Attach the reflector
STEP 5
 Screw the 1/4” X 3 1/4”L threaded ends
stud into emitter top.
 Attach the reflector and reflector cap to
the top of emitter grid ornamental final. It
screws on to 1/4” X 3 1/4 ”L threaded stud
screwed into emitter top.
Emitter
Reflector
NOTICE:
EMITTER GRID COLORATION
OCCURRED DURING OUR TEST
STAGE. THIS WAS PERFORMED
TO ENSURE YOUR SAFE USAGE
STEP 6: Attach regulator
STEP 6
 Attach 3/8 inch flare adapter on the hose
end of the regulator assembly to the flare fitting
on the intake pipe.
 The 3/8 inch female IPS X 3/8 inch male flare
fitting is already attached on the intake pipe
by manufacturer
Page 6
Intake Fitting
Hose Assy.
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase!!!
Please contact Customer Service hotline at 800-913-8999 for help.
GAS REQUIREMENTS & LEAK TESTING
NEVER CONNECT AN UNREGULATED GAS SUPPLY TO THE HEATER
PRECAUTIONS
 Periodically check the whole gas system for
leaks or immediately check if the smell of
gas is detected
 Extinguish all open flames.
 Never leak test while smoking.
 If you cannot stop a leak, turn off the gas
supply and call the Customer Service
hotline, the dealer where you made the
purchase or your gas supplier.
 The heater must be checked with a full
cylinder.
 Do not use the heater until all connections
have been leak tested and do not leak.
 Only those parts recommended by the
manufacturer should be used. Substitution
can void the warranty.
 A dented, rusted or damaged propane tank
may be hazardous and should be checked by your
tank supplier. Never use a propane tank with a
damaged valve connection.
 The propane tank must be constructed and
marked in accordance with the specifications for
LP gas cylinders of the US Department Of
Transportation (DOT)
 The propane tank must be arranged to provide
for vapor withdrawal from the operating
cylinder
 Never connect an unregulated propane tank
to the heater
LEAK TESTING

GAS REQUIRMENTS
 Maximum inlet pressure to propane
regulator must not exceed 100 PSI.
 A minimum supply pressure of 11.0 W.C. is
required for the purpose of input adjustment
for propane gas.
 The pressure regulator and hose assembly
supplied with the appliance must be used.
Replacement pressure regulator and hose
must be specified by the appliance
manufacturer.
 The installation must conform with local
codes or in the absence of local codes, with
National
Fuel
Gas
Code,
ANSI
Z223.1-1996.
 The heater comes equipped with a hose
assembly for hook-up to a standard propane
Gas connections on the heater are leak tested at
the factory prior to shipment a complete gas
tightness check must be performed at the
installation on site due to possible miss handing
in shipment or excessive pressure being applied
to the heater.
TO LEAK TEST




Make a soap solution of one part liquid
detergent and one part water. The solution can
be applied with a spray bottle brush or rag.
Soap bubbles will appear where a leak is present
Make certain the safety control valve is in the
‘OFF’ position
Turn the gas supply ‘ON’.
If a leak is present turn ‘OFF’ the gas supply,
tighten any leaking fitting, turn gas supply ‘ON’
gas tank.
The propane tank is not included.
and recheck.
Page 7
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase!!!
Please contact Customer Service hotline at 800-913-8999 for help
SAFETY CHECKS
ALWAYS CHECK THE FOLLOWING CONNECTIONS
STEP 1
1. Check the regulator to the propane tank connection
remember the POL adapter is a left hand thread
2. Check all connections on the hose regulator assembly
3. Check the hose to the intake pipe to make certain that
it is not kinked or in a position that could cause it to
kink Tighten hand tight and than take a 1/2 turn with
the adjustable wrench
STEP 1
3
2
1
NOTE: The remaining connections are to be
Tested after the heater has been lit
(SEE LIGHTING INSTRUCTIONS)
STEP 2
4. Check intake pipe fitting at the bottom of safety
control valve
5. Check pilot tubing to safety control valve
6. Check orifice fitting and the safety control valve
7. Check pilot tubing and pilot
STEP 2
77
7
NOTE: After leak testing is completed
and all leaks are sealed , close the door to
the tank enclosure and your patio heater
5
6
4
is ready to use.
Page 8
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase !!!
Please contact Customer Service hotline at 800-913-8999 for help
LOCATION HEATER FOR USE
BE CAREFUL: When certain materials or items are left under this heater, while in use, they will be
subjected to radiant heat and could be seriously damaged.
●
●
●
●
The heater is primarily for heating of outdoor patios, decks, spas, pool and working areas.
Always ensure that adequate fresh air ventilation is provided. Follow the spacing tolerances in Figure 1.
The minimum clearances to combustible construction shown in Figure 1 must be maintained at all times
The installation must conform to local codes or in the absence of local codes with the standard for the
storage and handling of liquid petroleum gases:
In the US use : ANSI/NFPA58 on National Fuel Gas Code ANSI Z223-1998
In Canada use: National Standards of Canada. CAN/CGA B149.1 & 2-M86
● The heater must be placed on level firm ground.
● Never operate in an explosive atmosphere. Keep away from areas where gasoline or other flammable
liquids or vapors are stored or used.
Figure 1.
CELING / OVERHANG
36”
LIGHTIN INSTRUCTIONS
Special Note
An ignitor has been built-in as
part of gas valve which to be
activated when the valve is
pressed-down
and
turn
counterclockwise.
To Turn Heater On
1.Make sure Regulator Hose is
connected to
the heater
intake pipe and regulator is
connected tightly.
2.Open Cylinder valve.
3.Push and turn the gas control
knob to " PILOT" position.
The ignitor will spark at the
same
time
Firmly
pressed-down the knob for 15
seconds until the pilot remain
lit. It might need 2or3 trials
to light the pilot burner.If the
pilot fails to remain lit or
becomes
extinguished
repeat Steps 1-3.
Note:
Allow one minute to
purge air through pilot after the
connection to a new gas tank
CAUTION
To Turn Heater Off
WALL
Turn control knob to "PILOT"
position Depress slightly and
turn to "OFF"position. Wait 5
minutes after complete shut off
heater before relighting pilot
Turn off gas tank when the
heater is not in use.
During strong and windy weather, turn off the
heater and the gas cylinder valve. Remove
the heater reflector hood then move the heater
to a sheltered location. Cautions do not move
heater while it is still hot.
Page 9
36”
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase !!!
Please contact Customer Service hotline at 800-913-8999 for help
LIGHTING/SHUTDOWN
BEFORE TURNING THE GAS SUPPLY ‘ON’:
Visually inspect the hose assembly for evidence of excessive abrasion cuts or wear. If the house leaks it
must be replaced prior to use. The hose replacement shall be that specified by the manufacturer. See
parts list or details, then call Customer Service hotline.
Is the surrounding area free of combustible materials, gasoline and other flammable vapors or liquids?
BEFORE LIGHTING:
For your safety, if re-lighting a hot heater.
Always wait at least five (5) minutes.
TO LIGHT:
(A) Open tank enclosure door.
(B) Make certain hose is connected to the heater intake pipe and regulator is connected to the propane
tank. Check both connections to ensure they are tight and leak proof.
(C) Turn supply tank valve in a counter clockwise direction. Check for leaks by applying soapy water
to the tank and hose connections.
(D) Push and turn the gas control knob to ‘PILOT’ position. The igniter will spark at the same time.
Firmly pressed-down the knob for 15 seconds until the pilot remain lit. It might need 2 or 3 trials
to light the pilot burner. If the pilot fails to remain lit or becomes extinguished. Repeat steps B-D.
(E) Once the pilot is lit continue to hold in the control knob for 15seconds or the until pilot remains lit
after knob is released.
(F) The burner may now be turn on the full on position and then reduced to the desired heat range.
Caution: Avoid inhaling fumes emitted from the heater’s first use. Smoke and odor from the
burning of oils used in manufacturing will appear. Both smoke and odor will dissipate after
approximately 30 minutes. The heater should NOT produce thick black smoke.
NOTE: The burner may be noisy when initially turned on. To eliminate excessive noise from the
burner, turn the Control Knob to the pilot position. Then turn the knob to the level of heat desired.
Page 10
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase !!!
Please contact Customer Service hotline at 800-913-8999 for help
LIGHTING/SHUTDOWN
WHEN HEATER IS ON:
Emitter screen will become brighted due to intense heat. The color is more visible at night.
● Burner will display tongues of blue and yellow flame. These flames should not be yellow or produce
thick black smoke, indicating an obstruction of airflow through the burners. The flame should be
blue with straight yellow tops.
● The flame pattern at the emmitter grid should be visually checked whenever heater is operated (see
figure 2). If flames extend more than 1/2 inch beyond surface of the emitter grid or reflector the
heater should be turned off immediately the heater should not be operated again until repairs are made
●
FIGURE 2
NORMAL FLAME POSITION
2”
1”
0”
RELIGHTING
(A) Turn the control knob to off position.
(B) Wait five (5) minutes before attempting to relight pilot.
(C) Repeat steps beginning with step (D) above.
SHUT DOWN INSTRUCTIONS:
(A) Turn control knob clockwise to ‘OFF’ position. Then burner may make a slight popping
sound when extinguished. This is normal.
(B) Turn propane tank gas valve clockwise to ‘OFF’position when heater is not in use
Caution: This patio Heater contains the Tilt Safety Switch which is designed to provide the safety use
of the patio heater. The tilt safety switch will automatically shut-off the heater when it tilts in the tip
angle over 45-60 degrees from vertical position.
Page 11
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase !!!
Please contact Customer Service hotline at 800-913-8999 for help
STORAGE/BURNER REMOVAL
WHEN STORING THE HEATER THE CONNECTION BETWEEN THE PROPANE TANK AND THE
HEATER MUST BE DISCONNECTED AND THE PROPANE TANK REMOVED FROM THE
ENCLOSURE AND STORED INDOORS IN A WELL VENTILATED AREA OR IN ACCORDANCE
WITH CHAPTER 5 OF THE STANDARD FOR THE STORAGE AND HANDLING OF LIQUEFIED
GASES, ANSI/NFPA 58-1998.
CLEANING:
Your heater will last longer if maintained properly. It is important that the flow of combustion air must
never be obstructed, orifice and air openings must be kept free of dirt and spider webs. Never use a
cleaning agent which is flammable or corrosive.
It is recommended that the heater body components; from the burner head down, are periodically
protected with a coat of automobile wax .
If repainting is necessary, paint only the post/base assembly. Never paint the reflector, emitter assembly
the safety control valve cylinder, valve panel or instruction plate on post.
The posts of the burner must remain clean so that the gas flow is unrestricted. The air inlet of the venturi
tube must also be kept clean for combustion air supply if the heater is not performing properly it may be
necessary to clean the burner (see burner removal).
BURNER REMOVAL:
1. Remove reflector and emitter assembly by removal of the screws that fasten the
emitter assembly to the lower screen cone .
2. Remove the burner by unscrew the burner from the top to the valve body.
Any debris in the opening of the burner assembly can be cleared with a straightened piece of coat hanger.
Any rust can be removed carefully with a wire brush. Never use a piece of wood or other materials that
might break off and block the ports.
Caution: Bugs and small insects are easily get into the burner, gas orifice and burner checking is required
after a period of storage of heater.
Tips: Light on the Patio Heater once a month will ensure your heater always in good condition.
Page 12
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase !!!
Please contact Customer Service hotline at 800-913-8999 for help
BURNER INSTALLATION/PILOT CLEANING
BURNER INSTALLATION:
Install the burner assembly by reversing the four (4) steps used for disassembly making certain the
burner assembly stands centered when complete.
After reassembly, the heater should be test fired. Observe the burner flame.
blue with a slight yellow tipping.
The flame should be
PILOT CLEANING:
The pilot burner provides a flame to light the main burner. It also heats a thermocouple which must
be hot before allowing the main burner to come on.
If the pilot is blocked by debris, spider webs, etc., the pilot flame may be small and the thermocouple
may not heat up enough for the main burner to come on. If this occurs it will be necessary to clean the
pilot.
BEWARE
OF
SPIDERS
CAUTION : BURNER TUBES MUST BE
INSPECTED AND CLEANED BEFORE FIRST
USE
Spiders and small insects occasionally spin webs
or make nests in the burner tubes and orifices
during warehousing and transit these webs or nests
can lead to a gas flow obstruction which could
result in afire on and around the burner tubes.
This type of fire is known as FLASH BACK and
can cause serious damage to your patio heater and
create an unsafe operating condition for the user
Although an obstructed burner tube is not the only
cause of FLASH BACK it is the most common
cause and frequent inspections and cleaning of the
burner tubes is necessary .
Lower Cone
Cylinder
Safety Valve
Cylinder
Page 13
﹡﹡﹡IMPORTANT NOTICE:
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Please contact Customer Service hotline at 800-913-8999 for help
BURNER REMOVAL
START DISASSEMBLY FOR CLEANING BY:
STEP 1
1. Remove the valve panel to gain access to the pilot.
Thermocouple
2. Remove screw that fastens the pilot assembly to
The lower screen cone.
Pilot
Igniter
3. Hold the pilot assembly with the slip joint pliers,
loosen and remove the nut at the base of the pilot.
4. Inspect the pilot and tubing for blockage, you
should be able to see through the pilot. If it is
obstructed by debris clear with a piece of wire.
5. The cap-like pilot orifice can be cleared with a
pin. Use the pin gently on the inside of the orifice
to clear debris. Never enlarge the opening of the
pilot orifice.
STEP 2
Pilot Orifice
Pilot Tubing
Page 14
﹡﹡﹡IMPORTANT NOTICE:
DO NOT return to place of purchase!!!
Please contact Customer Service hotline at 800-913-8999 for help.
TROUBLE SHOOTING
Problem
Pilot won’t
light
Possible Causes







Correction
Air in gas line
Lowe gas pressure
Gas line turned ‘OFF’
Blockage in gas line
Pilot orifice is clogged
Control knob not in pilot position
Control knob not pressed in while in
pilot position







Igniter did not 
spark



Igniter electrode positioned wrong

Igniter electrode broker

Igniter cable pinched or broken

Igniter cable not connected to gas control 
Pilot won’t
stay lit
Tilt switch in trip angle/OFF position
Bad thermocouple
Corrosion of thermocouple contact
Safety interlock is triggered
Bad gas valve
Control knob not pressed in long
enough
Thermocouple connection loose at gas
control or damaged
Pilot flame not touching the
thermocouple






Low gas pressure
Blockage in burner orifice
Control knob not in ‘ON’ position








Main burner
won’t light



Page 15
Purge gas line and repeat ignition operation
Check gas pressure
Turn ‘ON’ gas supply
Check gas passage way
Call a qualified person
Turn control knob to pilot position
Press in control knob while in pilot position
Correct electrode position
Replace electrode
Free igniter cable, if damaged replace assembly
Connect cable to igniter

Reset the Heater keep in vertical position
Replace thermocouple
Clean thermocouple contact
Wait a minute repeat ignition operation
Replace gas valve
After pilot lights, keep control knob pressed in
for 60 seconds
Tighten connection or replace thermocouple

Contact a qualified service person



Check gas supply pressure
Clean burner orifice
Turn control knob to ‘ON’ position
LIMITED WARRANTY
FOR MODEL PTH-101
GAS-FIRED INFRARED OUTDOOR PATIO HEATER
Virco Associates Inc. warrants to the original consumer purchaser of each Outdoor Patio Heater
that when subject to normal residential use, it is free from defects in workmanship and materials
under normal conditions of use in a commercial application for a period of 90 days from purchase
and in a residential application for a period of 1 year. Any work or repair of the heater must be
performed by qualified service personal. There will be a shipping and handling charge for the
delivery of the warranty part(s).
Component
Warranty Period
Burner:
Valve:
Pilot Kit:
All Other Parts
3 Years
1 Year
1 Year
1 Year
Our obligation under this warranty is limited to repair or replacement at our option of the product
during the warranty period. The extent of any liability of Virco Associates Inc. under this warranty is
limited to repair or replacement. This warranty does not cover normal wear of parts, damage
resulting from any of the following: negligent use or misuse of the product, use on improper
fuel/gas supply, use contrary to operating instructions, or alteration by any person other than our
factory service center. The warranty period is not extended by such repair or replacement.
Warranty claim procedure: If you require service or parts for your Patio Heater, please contact
our Warranty Service Center for factory direct assistance. Our hours of operation are 8 AM to 5 PM
PST. Our number is 1-800-913-8999 and our FAX number is 1-909-598-7699. Please direct all
correspondence to: Virco Associates, Inc. 145 Brea Canyon Road, Walnut, CA 91789 ATTN:
Warranty Service Center.
Product repair as provided under this warranty is your exclusive remedy. Virco Associates, Inc.
shall not be liable for any incidental or consequential damages for breach of any express or
implied warranty on its products. Except to the extent prohibited by applicable law, any implied
warranty or merchantability or fitness for a particular purpose on this product to the duration of the
above warranty. Some states do not allow the exclusion or limitation of incidental or
consequential damages or allow limitations on how long an implied warranty lasts, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and
you may have other rights which vary from state to state.
Page 17
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