Installation and operating instructions single control

Installation and operating instructions single control
DOVE
single control exposed
thermostatic mixer shower
Installation and
operating instructions
Installers
please note these instructions are to be left with the user
2180887B - June 2013
Single control exposed thermostatic mixer shower
CONTENTS
Page
MAIN COMPONENTS..................................................................... 1
INTRODUCTION............................................................................ 2
SITE REQUIREMENTS...................................................................... 2
SAFETY WARNINGS........................................................................ 2
PLUMBING REQUIREMENTS........................................................... 3
WATER SYSTEM REQUIREMENTS..................................................... 3
TYPICAL DOMESTIC INSTALLATIONS............................................4 - 6
INSTALLATION................................................................................ 7
FITTING THE MIXER........................................................................ 8
ANTI-SCALD PROTECTION............................................................. 9
LEAK TESTING................................................................................ 9
COMMISSIONING.......................................................................... 9
ADJUSTING THE MAXIMUM TEMPERATURE SETTING.................... 10
FITTING THE LEVER........................................................................ 10
OPERATING THE SHOWER............................................................. 11
APPROVALS................................................................................... 12
FLOW CHART................................................................................ 12
DIMENSIONS................................................................................ 13
SPARE PARTS.................................................................................. 14
MAINTENANCE............................................................................. 15
Cleaning the filters......................................................................... 15
FAULT FINDING..........................................................................16 - 17
Guarantee, service policy, etc....................................................rear cover
To check the product suitability for commercial and multiple installations, please contact Triton’s
specification advisory service before installation.
Telephone: 0844 980 0730
Facsimile: 0844 980 0744
E mail: technical@tritonshowers.co.uk
Single control exposed thermostatic mixer shower
MAIN
COMPONENTS
Main components
Fig.1
2
5
6
1
7
3
4
Ref.Description
1. Mixer shower body
5. Mounting plate
2. Blanking plug
6. Wall trim
3. Outlet adapter
7. Inlet nut and Olive X2
4. Flow regulator
All dimensions listed in this fitting book regarding the product and installation are approximate.
*All kits are for illustration purposes only and are not supplied unless otherwise stated.
1
Single control exposed thermostatic mixer shower
INTRODUCTION
For best performance within the specified running
pressure range a minimum flow of 8 litres per
minute should be available to both inlets.
This book contains all the necessary fitting and
operating instructions for your Triton mixer
shower. Please read them carefully and read
through the whole of this book before beginning
your installation.
Water temperature requirements
Maximum hot water temperature: = 80°C
The shower installation must be carried out by
a suitably competent person and in sequence of
this instruction book.
The mixer shower MUST NOT be subjected to
water temperatures above 80°C.
The installation must be in accordance with
water supply (water fittings) regulation 1999
and/or local Bylaws.
BS 6700 recommends that the temperature of
stored water should never exceed 65°C.
Water pressure requirements
A stored water temperature of 60°C is
considered sufficient to meet all normal
requirements and will minimise the effects of
scale in hard water areas.
Running water pressure:
- 0.1 bar min.
1.0 bar max.
Water temperature adjustment and
thermal safety
- 0.5 bar min.
5.0 bar max.
The mixed water temperature can be adjusted
from cold through to a top limit which must
be preset during installation with full anti-scald
protection throughout the range (35°C to 40°C)
providing the hot water temperature at the inlet
remains 10°C above the outlet temperature.
Maximum static water pressure:
Low & High pressure
= 55°C
NOTE: Valves operating outside these conditions
cannot be guaranteed by the Scheme to operate
as Type 2 valves.
SITE REQUIREMENTS
High pressure
= 65°C
Minimum hot water temperature:
Maximum cold water temperature: = 25°C
Care taken during the installation will give a long
and trouble free life from your mixer shower.
Low pressure
Recommended maximum:
- 10 bar
This mixer shower is designed for use with
traditional low pressure ‘gravity’ water systems,
using a cold water cistern and hot water cylinder
as well as for the higher pressure systems found
in the UK up to a maximum of 5 bar running
pressure.
Should there be a loss of flow to either incoming
supply then- water from the shower will stop or
be reduced until both supplies are restored.
For effective operation of the internal seals, the
maximum static pressure must not be exceeded.
SAFETY WARNINGS
a. DO NOT choose a position where the shower
could become frozen.
Pressure reducing valve
b. DO NOT connect this mixer shower to any
form of tap or fitting not recommended by
the manufacturer.
On sites where the running pressure is above 5
bar, the use of a suitably sized pressure reducing
valve fitted in the cold mains supply pipe work
can provide nominally equal pressures at the
mixer shower.
c. DO NOT allow the inlet pressure or flow
rates to operate outside the guidelines laid
out in ‘site requirements’.
Water minimum flow rate
d. DO NOT connect the mixer shower to a
gravity hot supply and a mains cold supply
(or vice versa).
Replacement parts can be ordered from Triton Customer
Service. See ‘spare parts’ for details and part numbers.
2
Single control exposed thermostatic mixer shower
PLUMBING REQUIREMENTS
Hard water areas
DO NOT use jointing compounds on any pipe
fittings for the installation,
a. If it is intended to operate the shower
in areas of hard water (above 200-ppm
temporary hardness), a scale inhibitor may
have to be fitted. For advice on the Triton
scale inhibitor, please contact Customer
Service.
DO NOT solder fittings near the mixer unit
as heat can transfer along the pipework and
damage the mixer valve.
IMPORTANT:
b. For best performance the showerhead MUST be
regularly cleaned to remove scale and debris.
• The layout and sizing of pipework MUST
be such that nominally equal inlet supply
pressures are achieved and the effects of
other draw-offs are minimised.
WATER SYSTEM REQUIREMENTS
This mixer shower is suitable for: -
• The pipe-work should be installed such
that other taps and appliances being
operated elsewhere on the premises do not
significantly affect the flow
• Gravity water systems
• When connecting pipe-work avoid using
tight 90° elbows; swept or formed bends will
give the best performance.
• Multi-point hot water heaters.
• Pumped gravity systems.
• Fully modulating type combination boilers
• Thermal storage,
• Unvented systems
• The hot water pipe entry must be made to
the left-hand side inlet, marked HOT, ‘H’ or
with a red/orange label.
When installing this mixer with a Combination or
multi-point boiler, it may be necessary to install
flow regulation.
• Suitable isolating valves (complying with
Water Regulations and Bylaws) must be fitted
on the hot and cold water supplies to the
shower as an independent means of isolating
the water supplies should maintenance or
servicing be necessary.
Check that the appliance is capable of delivering
hot water at a minimum switch-on flow rate
of 3 litres per minute. At flow rates between 3
and 8 litres per minute, the appliance must be
capable of raising the water temperature to 52°C
(minimum).
• It is preferable to flush the pipe-work to clear
the system of debris and check for leaks
before connecting to the mixer.
Water temperature at the inlet of the mixer valve
must remain relatively constant when flow rate
adjustments are made (refer to the applianceoperating manual to confirm compatibility with
this mixer shower).
• The mixer inlets contain removable filters
that may become blocked if debris is not
flushed through before fitting.
Where thermal store systems and instantaneous
gas water heaters are used, if excessive drawoff take place the appliance may not be able to
maintain an adequate output temperature. This
could result in the shower temperature becoming
noticeably cooler.
(Commercial applications)
• Triton recommends for all commercial
applications that, easily accessible, in-line
filters are used to aid maintenance.
Flow regulators can be fitted with high-pressure
water systems to reduce flow rate and assist
economy.
The hot supply temperature MUST remain a
minimum of 10°C hotter than the required blend
temperature for optimum performance.
3
Single control exposed thermostatic mixer shower
TYPICAL DOMESTIC INSTALLATIONS
*(diagrammatic view – not to scale)
*Fig.2
Domestic gravity fed systems (fig.2)
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures. There must be a
minimum of one metre head of water. The
minimum head distance is measured from the
base of the cold water cistern to top of the
showerhead.
Stop valve
Cold supply
Cold water
cistern
Minimum head
If valves are gravity, fed then supply pressure
should be verified to ensure conditions of use
are appropriate for the valve.
Gate
valve
Kit
Hot supply
Cold
water
mains
supply
Service
valves
Hot water
cylinder
Pumped gravity fed systems (fig.3)
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures.
Mixer
The mixer unit may be used with a gravity fed
system with a pump to boost pressures as shown;
please refer to the pump installation guide to
establish the minimum head requirements for
automatic operation of the pump
Drain
valve
Other
draw-offs
Draw-off must point down
to avoid airlock issues
Alternative supply
(must be below
vent pipe tee)
*(diagrammatic view – not to scale)
*Fig.3
Stop valve
Cold water
cistern
Cold supply
Minimum head
Alternative supply
(must be below
vent pipe tee)
Gate
valve
Cold
water
mains
supply
Hot water
cylinder
Hot
supply
Mixer
Service
valve
Drain
valve
Other
draw-offs
Service
valve
Pump
Isolating switch or
pull cord switch
(both fused at 3A)
Ring main
Draw-off must point
down to avoid airlock
issues
*(kits are for illustration purposes only)
4
Single control exposed thermostatic mixer shower
Instantaneous gas-heated systems, e.g.
combination boilers (fig.4)
*Fig.4
The shower control MUST be installed with a
multi-point gas water heater or combination
boiler of a fully modulating design (i.e.
to maintain relatively stable hot water
temperatures).
*(diagrammatic view – not to scale)
Kit
Mixer
A drop tight pressure reducing valve MUST
be fitted if the supply pressures exceed 5 bar
running.
Combination
boiler
An expansion vessel MAY be fitted, and regularly
maintained, to prevent the shower mixer
being damaged by excess pressures. This may
already be installed within the boiler (check with
manufacturer) and is in addition to the normally
larger central heating expansion vessel.
Service
valves
Hot water
CH flow
Unvented mains pressure systems (fig.5)
Expansion
vessel
Cold
mains
supply
The shower control can be installed with an
unvented, stored hot water cylinder.
For systems with no cold water take off after the
appliance reducing valve, it will be necessary to
fit an additional drop tight pressure-reducing
valve when the mains pressure is over 5 bar. The
drop tight pressure reducing valve must be set at
the same value as the unvented package pressure
reducing valve.
*Fig.5
Note: An additional expansion vessel may be
required if a second pressure-reducing valve is
installed. This does not apply to packages with a
cold take off after the pressure-reducing valve to
the cylinder.
Stop
tap
CH return
Pressure
reducing valve
*(diagrammatic view – not to scale)
Mixer
Safety devices
not shown
Service
valves
Unvented
hot water
storage unit
Expansion
vessel
Pressure
reducing valves
Balanced cold mains supply
Stop tap
*(kits are for illustration purposes only)
5
Cold mains supply
Single control exposed thermostatic mixer shower
Mains pressurised thermal store systems (fig.6)
*(diagrammatic view – not to scale)
*Fig.6
Packages of this type, fitted with a tempering
valve (blender valve) can be used. A drop tight
pressure reducing valve MUST be fitted if the
supply pressures exceed 5 bar running.
An expansion vessel MUST be fitted, and
regularly maintained, to ensure, the unit, is
not damaged by excess pressures. This may
already be installed externally or internally within
the thermal store (check with thermal store
manufacturer).
Mixer
Service
valves
Hot
water
Blender
valve
Expansion
vessel
Pressure
reducing valve
Stop tap
Return
Flow
Boiler
Cold mains supply
*(kits are for illustration purposes only)
6
Single control exposed thermostatic mixer shower
INSTALLATION
*Fig.7
*(diagrammatic view – not to scale)
Preparing the mixer valve
Check the contents to make sure all parts are
present.
Before starting the mixer installation, make
sure all the openings on the valve are carefully
covered to stop ingress of any debris, etc. while
routing the supply pipework.
The shower valve is suitable for exposed installation
onto solid wall, a stud partition wall, dry lined wall
or fixing to a laminate cubicle or panel.
Siting of the shower and accessories
Height of
showerhead
and shower
to suit user’s
requirement.
Refer to (fig.7) for correct siting of the shower.
The mixer valve should be positioned, as
detailed, with all controls within comfortable
reach of the user.
The accessories (showerhead, riser rail and/or
fixed showerhead) can be positioned above or to
either side of the shower, refer to (fig.7).
The valve must be installed in a position that
allows for easy access for future maintenance
and commissioning.
Supply pipe work
Fig.8
Complete the pipework to the shower area
having decided on the position of the shower
and direction of pipe entry (for example rising,
falling or rear entry)
The hot and cold water pipes should not
be permanently attached to the wall within
one metre of the valve, before installation is
complete, to allow for final adjustment of the
valve position.
x
pro
Ap m
m
150
A
30 pprox
-3
5m
m
Rear entry supplies
Using a spirit level, mark the route of incoming
hot and cold water supply pipes at a distance
of 150mm (approximately) between centres
(fig.8).
*(kits are for illustration purposes only)
7
Single control exposed thermostatic mixer shower
FITTING THE MIXER
Fig.9
Mark the position of the four locating screws
for the mounting plate, although if installing to
a solid brick wall using two diagonal holes will
usually be enough.
Drill and plug the wall.
(An appropriate drill bit should be used. If the
wall is brick, plasterboard or a soft building block,
appropriate wall plugs and screws should be fitted).
Fit the mounting plate onto the wall (fig.9).
The inlet elbows allow for either rising, falling
or rear entry hot and cold water supplies. The
elbows have ‘O’ ring seals (fig.10) to the body
and do not require PTFE tape or other means of
sealing.
Fig.10
IMPORTANT:
Make sure that all the supply pipework
has been flushed through before fitting
the mixer (fig.11).
‘O’ Ring
Connect the hot water supply to the inlet marked
HOT, ‘H’ or red/orange label and connect the
cold water supply to the inlet marked COLD, ‘C’
or blue label (fig.12).
Tighten all compression fittings.
Fig.11
Tighten all the grub screws to secure the mixer to
mounting plate.
Outlet adapter and plug
The outlet adapter and plug can be repositioned
dependant on the outlet required (top or
bottom). The adapter is suitable for a 15mm rigid
pipe connection.
Flow regulation
A flow regulator is supplied for use with highpressure water systems and may be fitted with
any of the systems listed to reduce flow rate and
assist economy.
8
Single control exposed thermostatic mixer shower
To fit the flow regulator
Fig.12
To fit the flow regulator, place it into the
bottom of the outlet adaptor. Please note the
flow regulator is only designed to work in one
direction (fig.13).
HOT
ANTI-SCALD PROTECTION
It is important that the mixer valve is tested
regularly to prevent the risk of scalding and
guarantee user safety. This can be carried out as
follows: with the mixer blend temperature set
at 38°C isolate the cold water supply. The outlet
flow rate will reduce to a safe level.
COLD
LEAK TESTING
Direct the outlet of the mixer to waste. Open the
isolating valves to the shower and check for leaks.
Remedy any leaks found.
Fig.13
Water flow
leaving mixer
COMMISSIONING
Start the water flow by rotating the flow control.
Make sure that both the hot and cold water
supplies are fully open and at (or near to) their
design temperature and pressures, and are within
the requirements as stated.
Outlet adaptor
Make sure the temperature control is at the
maximum temperature setting.
Allow the shower to run at the maximum
temperature setting until the water temperature
has stabilised. Rotate the temperature control
until your desired maximum showering
temperature is reached.
Insert in this direction
Angled top
section
The mixer has a temperature stop to prevent
accidental rotation to higher temperatures. This
is adjustable to provide a maximum temperature
of 35°C - 45°C and should be checked on site to
guarantee user safety.
Flow regulator
Note: the angled top section of the flow
regulator MUST be facing the outgoing
direction of the water leaving the mixer.
9
Single control exposed thermostatic mixer shower
Fig.14
Temperature
spindle
Transit ‘O’ ring
Off stop
ring
ADJUSTING THE MAXIMUM
TEMPERATURE SETTING
(and fitting the knob)
The maximum temperature stop is factory set to
38°C (this can be adjusted during installation).
Note: Before fitting the knob, the
maximum temperature should be checked
on site to guarantee user safety.
Max temp
ring
If the temperature is incorrect when the
knob is in the fully open position against
the max temp stop, use the following
procedure:
• To adjust the maximum temperature setting,
remove the temperature control knob
(fig.14).
• Remove the transit ‘O’ ring from the
temperature spindle (this is fitted to secure the
two rings whilst in transit and can be discarded)
(fig.14).
• Turn the spindle fully anti-clockwise until the
maximum temperature ring rests against the
stop.
• Allow the water to run until the temperature
has stabilised before measuring it.
• If the temperature is above recommended
outlet temperatures, the two rings should be
removed.
• Once a satisfactory temperature has been
achieved, the two rings will need to be
repositioned.
• The maximum temperature stop ring should
be positioned back onto the spindle resting
against the right side of stop. This will not
allow the spindle to be turned any further in
the anti-clockwise direction.
• Turn the mixer off completely in the clockwise
direction until the water stops flowing. Fit the
off stop ring so that it is resting against the
stop on the left hand side and the spindle can
not be turned any further in the clockwise
direction.
• The knob can now be fitted and secured onto
the temperature spindle and the end trim
fitted.
10
Single control exposed thermostatic mixer shower
Recommended outlet temperatures
Fig.15
The BuildCert TMV scheme recommends the
following set maximum mixed water outlet
temperatures for use in all premises:
HOTTER and
FULL FLOW
direction
44°C - for bath fill but see notes below.
41°C - for showers.
41°C - for washbasins.
38°C - for bidets.
The mixed water temperatures must never
exceed 46°C at terminal fitting.
The British Burns Association recommends 37 to
37.5°C as a comfortable bathing temperature
for children. In premises covered by the Care
Standards Act 2000, the maximum mixed water
outlet temperature is 43°C.
OPERATING THE SHOWER
(fig.15)
To start the shower, turn the knob anti-clockwise.
COOLER and
OFF direction
To adjust the showering temperature rotate the
temperature control – clockwise for cooler and
anti-clockwise for hotter.
To stop the shower turn the knob clockwise until
the water flow ceases.
CAUTION: Exposed metal surfaces may
become hot during use.
11
Single control exposed thermostatic mixer shower
APPROVALS
This mixer valve has been designed to comply with the requirements of: BS EN 1111
BS EN 1287
WRAS
FLOW CHART
Pressure/Flow rate
bar
4.8
4.2
3.6
3.0
2.4
1.8
1.2
0.6
0.0
l/min
0.0
4
8
12
16
20
24
• Flow rate at 38°C
• Flow control fully open
• Open outlet
• No flow regulator fitted
12
28
32
36
40
44
48
Single control exposed thermostatic mixer shower
DIMENSIONS
131.5mm
ø68mm
37mm
G1/2
78mm
150mm
All dimensions listed in this fitting book regarding the product and installation are approximate.
13
Single control exposed thermostatic mixer shower
SPARE PARTS
8
5
6
3
4
9
2
7
1
Ref. Description
Part No.
Ref. Description
1. Trim pack
83314090
2. Knob - complete
86003190
3. Thermostatic valve 83315030
4. Outlet connector 83312840
5. Blanking plug
83312740
6. Mounting plate
83314100
7. Elbow assembly complete
83312780
9.
8. Nut and Olive
83312790
14
Part No.
Flow regulators are available from Triton at the following ratings:
(3 Ltr/min)
22010310
(4 Ltr/min)
22011740
(5 Ltr/min)
22011750
(6 Ltr/min)
22011760
(7 Ltr/min)
22011610
(8 Ltr/min) Supplied
22011280
Single control exposed thermostatic mixer shower
MAINTENANCE
Cleaning
The following maintenance procedure must
be carried out for commercial and health care
premises, but is not necessarily required for
domestic installations.
Triton recommends that all products are cleaned
using warm, soapy water.
Maintenance of the unit is required to give
continued performance after installation and that
it continues to provide scald prevention.
Do not use abrasive or aggressive chemical
cleaning products as this may affect the product
surface finish and invalidate your guarantee.
Cleaning the filters (fig.A)
Note: A thermostatic mixing valve in need of
maintenance can be undetectable in normal
use and only becomes apparent when a
disruption occurs in the hot or cold water supply
temperatures or pressures.
It is advised that this should be carried out by a
qualified person.
NOTE: A thermostatic mixing valve in need of
maintenance can be undetectable in normal
use and only becomes apparent when a
disruption occurs in the hot or cold water supply
temperatures or pressures.
• Remove Hot and Cold elbows.
a) Initially check the filters for debris once every
three months and clean if necessary.
• Turn off the water supplies before starting.
• To gain access to the filters remove the unit
from the inlet fittings.
• Remove the retaining clip and non-return valve.
• Wash the filter thoroughly under running water, use a suitable brush to remove all debris.
• Reassemble the shower.
Elbow
b) Perform a thermal shut off test
every three months, and check the
maximum temperature setting. See the
‘Commissioning’ section for the details of
this test and readjustment of the maximum
temperature setting if required.
Non-return valve
c) If the maximum water temperature varies
by more than 2°C from the commissioned
setting then carry out the following checks
• Check the isolating valves are fully open.
• Check the internal surface for scaling.
If the body requires descaling then it should be
removed from the pipework to carry this work out
(all rubber parts must be removed before descaling).
• Check the function of the non-return valves
The non-return valves (NRVs) prevent cross-flow
between hot and cold supplies under unequal
pressure conditions. They are designed for long
life with no maintenance.
Filter
Fig.A
Retaining clip
Disinfection
Where chlorine is used for the disinfection
of water systems all relevant guidelines and
approved codes of practice must be strictly
followed. Failure to comply with the relevant
guidelines and approved codes of practice may
invalidate your guarantee.
If these checks do not highlight the reason
for the temperature variation, then internal
components will require replacement; please see
the spare parts list.
WARNING!
DO NOT use ‘powerful’ abrasive or
solvent cleaning fluids when cleaning the
shower as they may damage the fittings.
15
Single control exposed thermostatic mixer shower
FAULT FINDING
The following can be carried out by a competent person
Problem/SymptomCause
Action/Cure
1 Water too hot.
1.1.1Refer to commissioning section.
1.1 Temperature control
incorrectly commissioned.
1.2 Not enough cold
1.2.1Reposition the temperature control.
water flowing through
shower.
2 Water too cold.
1.3 Increase in the
ambient cold water
temperature.
1.3.1Reposition the temperature control.
1.4 Cold water supply
blocked.
1.4.1Turn off shower and consult a competent
plumber or contact Customer Service.
1.5 High volume of cold
water drawn off elsewhere.
1.5.1Reduce the simultaneous demand from the
mains supply.
2.1 Temperature control
incorrectly commissioned.
2.1.1Refer to commissioning section.
2.2 Not enough hot
2.2.1Reposition the temperature control
water flowing through
shower.
2.3.1Reposition the temperature control
2.3 Decrease in the
ambient cold water
temperature.
2.4 Insufficient hot water 2.4.1Make sure heating appliance is set to maximum or has sufficient stored hot water.
supplies from the heating system.
2.4.2Make sure heating appliance is igniting by
trying a hot water tap elsewhere.
3 High water flow
and/or poor
performance
on a mains fed
system.
2.5 Hot water supply
blocked or restricted.
2.5.1Turn off shower and consult a competent
plumber or contact Customer Service.
3.1 Flow regulators not
fitted.
3.1.1Fit the supplied flow regulators in the inlet
elbows (see ‘To fit a flow regulator’
on page 9).
16
Single control exposed thermostatic mixer shower
FAULT FINDING
Problem/SymptomCause
4 Water does not
flow or shower
pattern collapses
when another
outlet is turned
on.
Action/Cure
4.1 Water supplies cut off.
4.1.1Check water elsewhere in house and if
necessary contact local water company.
4.2 Shower unit blocked.
4.2.1Inspect the filters. Clean if necessary.
4.3 Blockage in pipework.
4.3.1Turn off the shower and consult a suitably
competent plumber.
4.4 Showerhead blocked.
4.4.1Clean the showerhead.
4.5 System not capable
of supplying multiple
outlets at the same
time.
4.5.1Reduce the simultaneous demand.
4.5.2Make sure stop or service valve is fully
open.
4.5.3Check if there is sufficient water pressure.
The following is recommended for a professional qualified installer only
5 Water too cold.
5.1 Running pressure is
excess of maximum
recommended.
5.1.1Fit a pressure reducing valve.
6 Shower controls
noisy when in
use.
6.1 Running pressure in
excess of maximum
recommended.
6.1.1Fit a pressure reducing valve.
7 Shower will not
shut off.
7.1.Pipework not flushed
7.1.1Service valve.
out before connecting
to the unit. Internal
components damaged.
17
UK SERVICE POLICY
TRITON STANDARD GUARANTEE
In the event of a product fault or complaint occurring, the following
procedure should be followed:
1. Telephone Customer Service on 0844 980 0750 having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase and, where
applicable, details of the particular fault.
2. If required, the Customer Service Advisor will arrange
for a qualified engineer to call.
3. All products attended to by a Triton service engineer must be installed
in full accordance with the Triton installation guide applicable to the
product. (Every product pack contains an installation guide, however,
they can also be bought via our Customer Service Spares Department).
4. Our engineer will require local parking and if a permit is required this
must be available to the engineer on arrival at the call.
5. It is essential that you or an appointed representative (who must
be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof
of purchase.
6. Where a call under the terms of guarantee has been booked and
the failure is not product related (i.e. scaling and furring, incorrect
water pressure, pressure relief device operation or electrical/plumbing
installation fault) a charge will be made. A charge will also be issued
if nobody is at home when the service engineer calls or adequate
parking/permit is not available.
7. If the product is no longer covered by the guarantee an up front fixed
fee will be charged before the site visit.
8. Should proof of purchase not be available on an “in-guarantee” call,
or should the service engineer find that the product is no longer
under guarantee, the engineer will charge the same fixed price and
the customer will be expected to pay the engineer before he leaves.
If payment is not made on the day an administration charge will be
added to the fixed charge.
9. If a debt is outstanding from a previous visit, or from any other Triton
purchase. Triton reserves the right to withhold service until the debt
has been settled.
10. Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with respect.
Should any employee feel threatened or receive abuse, either verbally
or physically, Triton reserves the right to withhold service and will
support the employee with a legal prosecution.
With the exception of accessories, Triton guarantee the
product against all manufacturing defects for a period of
5 years (for domestic use only) from the date of purchase,
provided that it has been installed by a competent person in
full accordance with the fitting instructions.
Replacement Parts Policy
Availability: It is the policy of the manufacturer to maintain parts
availability for the duration of production and a period of five years
thereafter, in accordance with industry standards.
Spare parts are available via our website, www.tritonshowers.co.uk,
or by telephoning Triton Customer Service Spares Department.
Payment should be made by credit/debit card (excluding American
Express or Diners Card). Payment can also be made by pre-payment
of a pro forma invoice by cheque or money order.
Telephone orders are based on information given during of the call.
Before contacting Triton, please verify your requirements
using the information contained in the supplied user guide.
Triton cannot accept liability for incorrect part identification.
All accessories such as shower heads, hoses and riser rails
carry a 1 year parts only guarantee against manufacturing
defects.
Any part found to be defective during this guarantee period
we undertake to repair or replace at our option without
charge so long as it has been properly maintained and
operated in accordance with the operating instructions, and
has not been subject to misuse or damage. This product
must not be taken apart, modified or repaired except by a
person authorised by Triton. This guarantee applies only to
products installed within the United Kingdom and does not
apply to products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1. Breakdown due to: a) use other than domestic use by
you or your resident family; b) wilful act or neglect;
c) any malfunction resulting from the incorrect use or
quality of electricity, gas or water or incorrect setting
of controls; d) failure to install in accordance with this
installation guide
2. Claims for missing parts once the product has been
installed.
3. Repair costs for damage caused by foreign objects or
substances.
4. Total loss of the product due to non-availability of parts.
5. Compensation for loss of use of the product or
consequential loss of any kind.
6. Call out charges where no fault has been found with the
appliance.
7. The cost of repair or replacement of pressure relief
devices, showerheads, hoses, riser rails and/or wall
brackets, isolating switches, electrical cable, fuses and/or
circuit breakers or any other accessories installed at the
same time.
8. The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising therefrom,
including the cost of repairing damage, breakdown,
malfunction caused by corrosion, furring,
9. Call out charges where the water supply cannot be
isolated, this includes consequential losses arising from
unserviceable supply valves.
For the latest Terms & Conditions, please see:
www.tritonshowers.co.uk
% 0844 980 0750
Trade Installer Hotline: % 0844 980 0730
Customer Service:
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
4-12-2012 - 5 yr mix
Fax: 0844 980 0744
www.tritonshowers.co.uk
E-mail: serviceenquiries@tritonshowers.co.uk
TRITON reserve the right to change product specification without prior notice. E&OE. © TRITON SHOWERS 2013
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