JOB DESCRIPTION: CAFÉ SUPERVISOR Responsible to: Café and Events Manager Full time Hours: 4 -5 shifts per week + occasional evening events Cafe core opening hours: Monday – Friday 8.30am – 5.00pm Weekends 11.00am – 5.00pm Spike Café is a lively and unique space that provides a social hub at the heart of our thriving arts organisation. Spike Island is a national centre for the production and exhibition of contemporary art and design. Alongside the gallery, Spike Café represents the face of the organisation. The Café Supervisor is a key role in providing a warm welcome and fantastic customer service to all users of the building including studio-holders, tenants, fine art students, gallery visitors and the wider Spike staff team. MAIN ROLES AND RESPONSIBILITIES OF THE POST Supervisory Responsibility Key holder responsibilities including opening up and closing down and ensuring the café is secure at all times Setting up and managing the café each day Attending team, front of house and staff meetings as appropriate Willingness to attend training as appropriate Staff management The café supervisor oversees the front of house assistants, kitchen coordinator and kitchen assistant Manage staff rotas, hours, holidays and wage sheets Ensure high levels of cleanliness and hygiene are met at all times Ensure that café staff provide a warm and welcoming environment and that customer service is efficient and outstanding Maintain excellent levels of communication with the café team and broader Spike Island team Train and direct Front of House assistants and any additional staff Be responsible for cleaning rota, deep clean of café area and completion of daily records for health and safety Be responsible for repair and maintenance of café equipment and machinery Finance Cash handling, float management and till reconciliation daily Staff training on till operations, and implementing till and pricing updates with the manager Stock Management Ordering and storage of food, beverages and cleaning products liaising with kitchen coordinator and manager on any additional stock changes or requirements Quarterly stock take Maintain adequate stock levels of disposables Licensing Be aware of Spike’s licensing restrictions and train all staff in their adherence Be aware of laws of sale of alcohol Report all breaches to Café and Events Manager Events Be responsible for the smooth running of the café during events this will include catering, hosting and late night opening, working with Operations team and Café and Events Manager. PERSON SPECIFICATION: CAFÉ SUPERVISOR Attributes Essential Qualities A friendly and confident demeanour Desirable A sense of responsibility to the Café ethos and to that of the organisation Ability to lead a team A flexible approach to working Fantastic customer service skills Ability to communicate clearly Efficient and reliable Experience Managing staff Cash handling Stock control Working in a café environment Knowledge of Food handling and food hygiene Current licensing laws Qualifications Food Hygiene qualification Personal License Holder Emergency First Aid Terms and Conditions of Appointment Job description: The job description is a guide to the duties that the Café Supervisor is required to undertake. They may be changed from time to time by agreement to meet changing circumstances. Normal hours of work: Normal hours of work are 35 hours per week. You will work 4 – 5 shifts per week, includes weekends and occasional evening events. You will be entitled to an unpaid break of half an hour each day. Time off in lieu may be taken in respect of hours worked over and above the normal hours by agreement with the line manager. Salary: £14,280 p.a. Annual leave: In addition to public holidays, employees are entitled to 20 working days annual leave on full pay. For every year of service employees are entitled to an extra day, up to a maximum of 25 days per year. Probationary period: This post is subject to a probationary period of three months. There will be a staff review at 3 months and again at 6 months. This period can be extended but by no more than 6 weeks in any circumstances. Pension: Spike Island operates the standard stakeholder pension scheme. Employees are eligible for a pension once their employment is confirmed and following the probationary period. Spike Island will make a contribution of 5% of gross annual salary.
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