Increasing the Capacity to Care™

Increasing the Capacity to Care™
Solutions Overview
Increasing the Capacity to Care™
Index
p.4-5- CareLink™ Mobile Nurse Station
p.6-15- Carts
p.16-17- Telemedicine
p.18-21- Wall-Mounted Solutions
p.22-23- Services Capabilities
p.24-26- Warranties
2
Increasing the Capacity to Care
™
It’s more than a tag line, it’s a way of thinking. Healthcare professionals are driven by their desire to help. It’s gives them
fulfillment to comfort others through the healing process. We understand that an efficient process with products that are
easy to use ultimately results in more time caring for patients. At Rubbermaid Healthcare, our products are designed
with that single goal in mind and we pride ourselves on our ability to develop innovative mobile, wall-mounted and
telemedicine solutions for healthcare facilities striving to enhance patient care, safety and staff productivity.
End-User Research & Design
With every new product, we see new opportunity.
Driven by research and end user insights, Rubbermaid Healthcare carts are designed
specifically to meet the unmet needs of the clinical market. We understand how important
consumer insights are in creating new products, and we spend thousands of hours with
nursing and IT in the healthcare environment to develop new concepts and gain knowledge
of the pressure points around the current product offering. Our design team ensures that
all aspects of clinical needs and support are considered, and new products are validated
with end user focus groups and various pilot programs.
Manufacturing
We manufacture products to be durable and long-lasting
– just what you expect from Rubbermaid.
Produced at Newell Rubbermaid’s 300,000 sq. ft. manufacturing complex, our products
are manufactured with a great degree of care to guarantee the highest quality. In addition,
all of our carts are built to order, allowing a level of customization and flexibility that
is unparalleled in the healthcare industry. Incorporating Six Sigma, our manufacturing
process is able to permit fast turnarounds, ensuring we are able to supply hospitals with
the product they need, when they need it.
Testing
Before you see it, all of our products are pushed to the limit
at the Rubbermaid test lab.
In the same way that 100% of products go through a final inspection before they
ship, all products are tested beyond failure at Rubbermaid’s state-of-the-art testing
facility, located near our corporate headquarters in Huntersville, NC. We understand
that for nurses to do their job, our products are depended on to perform. Advanced
equipment is used to guarantee each product will far surpass the required usage in
its demanding clinical environment, and we continue to test all features of current
products to confirm we are supplying the best solutions in the marketplace.
Service Capabilities
Customers are our top priority. That’s why we have the best
response team in the industry.
The name Rubbermaid is synonymous with quality, and our products are engineered and
tested to perform in a 24/7 clinical environment. However, should you require support for
any service issues, we have developed a comprehensive service program focused on rapid
resolution to keep your fleet operational and your clinicians supported. We measure how we
are performing on a real-time basis via a robust Customer Relationship Management (CRM)
system, and we check our performance with direct survey feedback on each service call.
This feedback helps us ensure that we meet your needs and that we maintain our service
leadership position in the industry. It’s just another way Rubbermaid Healthcare is
Increasing the Capacity to Care™.
3
Introducing
Introducing CareLink™, the world’s first Mobile Nurse Station. A testament to our
pursuit of Increasing the Capacity to Care™ for the healthcare industry, this next
generation of mobile technology connects the most pressing concerns of IT integration
with the extensive needs of modern healthcare administrators to enhance patient care.
Saves Time
CareLink’s 7" glass touchscreen
enables improved communications
and personal preferences
Easier to Move
With N-Stride™ steer assist,
CareLink is virtually effortless
to maneuver and control
Intelligent Platform
Remote fleet management
with no software to install
or maintain
4
Future-proof design provides a universal power system and the ability to
easily upgrade to medication administration without purchasing a new cart.
On board
calculator
Expandable
work surface
Multiple drawer
configurations to
meet specific needs
CareLink™
Power:
Communication Tools:
On-Board Calculator:
Lift Mechanism:
Lights:
N-Stride Steer Assist:
Expandable Work Surface:
External USB Port(s):
Rubbermaid SKU:
(AC only, inquire for DC)
CareLink™ RX
CareLink for Laptop
™
CareLink™
RX for Laptop
AC or DC Lithium
Yes
Yes
Electronic or Manual
Keyboard, Work Surface and
Ground
AC or DC Lithium
Yes
Yes
Electronic or Manual
Keyboard (Optional Work
Surface and Ground)
AC or DC Lithium
Yes
Yes
Electronic
Keyboard, Work Surface and
Ground
AC or DC Lithium
Yes
Yes
Electronic
Keyboard (Optional Work
Surface and Ground)
Yes
Yes
2
Optional
Optional
1 (Optional 2nd)
Yes
Yes
2
Optional
Optional
1 (Optional 2nd)
Electronic Lift: 1817969
Manual Lift: 1817970
Electronic Lift: 1817976
Manual Lift: 1817975
1874716
1874719
All Rubbermaid Healthcare Mobile Nurse Stations, M38, XP, RX, and Mobile Technology Cabinets come standard with next business
day on-site service and parts as necessary, 3 year mechanical, electrical and battery coverage. Extended warranties available.
5
M38 Computing Carts
With its innovative features, ergonomic design and best-in-class service
plan, our M38 Computing Cart is the best choice for your demanding
clinical environment.
Contoured handles
minimize strain
when pushing cart
Integrated
keyboard light
with auto shut-off
feature for
nighttime use
T-track provides
a universal
mounting point
for accessories
and equipment
Power System:
Non-Powered
Target Run-Time
(typical configuration): Laptop Battery Only
Charge Time from Empty: Laptop charge time only
Battery Life Cycles: N/A
Additional Benefits:
Recommended Laptop (up to 17" screen)
Technology:
Rubbermaid SKU: 9M38-00-L00
DC Powered
AC Powered
AC or DC Powered
Sealed Lead Acid (SLA) Sealed Lead Acid (SLA)
Lithium
8-12 Hours/Charge
5-6 Hours
350
10-16 Hours/Charge
5-6 Hours
350
Highest efficiency
7-10 Hours/Charge
2.5 Hours
2500+
25lb weight reduction from SLA,
3 year Battery Warranty*
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
1781707
9M38-00-D55
AC: 1781127
DC: 1806460
*Run times will vary depending on technology used. Battery warranty coverage available up to 5 years from purchase date at additional cost.
All Rubbermaid Healthcare Mobile Nurse Stations, M38, XP, RX, and Mobile Technology Cabinets come standard with next business
day on-site service and parts as necessary, 3 year mechanical and 3 year electrical coverage. Extended warranties available.
6
Swappable Batteries
for Mobile Computing Carts
Swappable battery power systems use removable batteries that can be
charged in a given location, separate from the mobile computer cart.
Swappable batteries
allow cart to run 24/7
with no downtime
Space-saving charging
system can lay flat or
mount to the wall for
easy battery charging
Battery mounting bracket
provides easy access
to remove and replace
swappable batteries
No. of Batteries
on-cart
Available
Capacity
Run Time per
cart @ 35W
Run Time per
cart @ 45W
Dionic HD - SKU #1850682
2
360Wh
10.2 hours
8 hours
Dionic HCX - SKU #1850683
2
240Wh
6.8 hours
5.3 hours
Dionic 270 - SKU #1853252
1
270Wh
7.7 hours
6 hours
Battery:
Available on:
Sku #
Swappable Battery Computer Cart
1850681
Swappable Battery Computer Cart with Single Drawer
1782694
All Rubbermaid Healthcare M38, XP, RX, and Mobile Technology Cabinets come standard with next business day on-site service and parts
as necessary, 3 year mechanical and 3 year electrical coverage. Extended warranties available.
7
XP Medication Carts
With its compact base, flexible drawer system, advanced security and best-in-class
service plan, our M38-XP Medication Cart creates a hybrid of traditional computer and
medication carts maximizing nursing efficiency, technology adoption and patient safety.
Multiple drawer
sizes and
configurations
to meet unit
specific needs
Advanced keyless
entry system with
wireless PIN Code
management
Integrated keyboard
light with auto
shut-off feature
for nighttime use
Power System:
Non-Powered
Target Run-Time
(typical configuration): Laptop Battery Only
Charge Time from Empty: Laptop charge time only
Battery Life Cycles: N/A
Additional Benefits:
Recommended Laptop (up to 17" screen)
Technology:
Rubbermaid SKU: 9M38-XP-L0000
DC Powered
AC Powered
Sealed Lead Acid (SLA) Sealed Lead Acid (SLA)
8-12 Hours/Charge
5-6 Hours
350
10-16 Hours/Charge
5-6 Hours
350
Highest efficiency
7-10 Hours/Charge
2.5 Hours
2500+
25lb weight reduction from SLA,
3 year Battery Warranty*
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
1781736
9M38-XP-D55
AC: 1781484
*Battery warranty coverage available up to 5 years from purchase date at additional cost.
All Rubbermaid Healthcare M38, XP, RX, and Mobile Technology Cabinets come standard with next business day on-site service and
parts as necessary, 3 year mechanical and 3 year electrical coverage. Extended warranties available.
8
Run times will vary depending on technology used.
AC or DC Powered
Lithium
DC: 1806465
RX Medication Carts
With its large storage capacity, advanced keyless entry system and best-in-class
service plan, our M38-RX Medication Cart is the best solution for bedside
medication delivery.
Electronic lift
with 16" of height
adjustability
Secondary work surface
slides out left or right
to supplement primary
work surface
Multiple drawer sizes
and configurations to
meet unit specific needs
Power System:
Non-Powered
Target Run-Time
(typical configuration): Laptop Battery Only
Charge Time from Empty: Laptop charge time only
Battery Life Cycles: N/A
Additional Benefits:
Recommended Laptop (up to 17" screen)
Technology:
Rubbermaid SKU: 9M38-RX-L00
DC Powered
AC Powered
Sealed Lead Acid (SLA) Sealed Lead Acid (SLA)
AC or DC Powered
Lithium
8-12 Hours/Charge
5-6 Hours
350
10-16 Hours/Charge
5-6 Hours
350
Highest efficiency
7-10 Hours/Charge
2.5 Hours
2500+
25lb weight reduction from SLA,
3 year Battery Warranty*
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
1781739
9M38-RX-D55
AC: 1781745
DC: 1806466
9
High Capacity
Medication Carts
With its compact footprint and flexible drawer system, our High Capacity Medication Cart
maximizes nurse efficiency, mobility and patient safety.
Integrated keyboard and
drawer light with auto shut-off
feature for nighttime use
Locking Side Bin provides
additional locked storage that is
removable for supply retrieval
Multiple drawer sizes
and configurations to
meet unit specific needs
Power System:
DC Powered
AC Powered
Sealed Lead Acid (SLA) Sealed Lead Acid (SLA)
Target Run-Time
(typical configuration): 8-12 Hours/Charge
Charge Time from Empty: 5-6 Hours
Battery Life Cycles: 350
Additional Benefits:
Recommended Laptop (folded), thin client, or
Technology: Ultra Small PC (consult Sales
Rep for tech tray dimensions)
AC or DC Powered
Lithium
10-16 Hours/Charge
5-6 Hours
350
Highest efficiency
7-10 Hours/Charge
2.5 Hours
2500+
25lb weight reduction from SLA,
3 year Battery Warranty*
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Laptop (folded), thin client, or
Ultra Small PC (consult Sales
Rep for tech tray dimensions)
Rubbermaid SKU: 1794565
1794567
9M06038501- Locking side bin 9M06038501- Locking side bin
AC: 1794562
9M06038501- Locking side bin
*Battery warranty coverage available up to 5 years from purchase date at additional cost.
All Rubbermaid Healthcare M38, XP, RX, and Mobile Technology Cabinets come standard with next business day on-site service and parts as necessary,
3 year mechanical and 3 year electrical coverage. Extended warranties available.
Run times will vary depending on technology used.
10
Mobile
Technology Cabinet
The Mobile Technology Cabinet blends premium cabinet aesthetics into the
flexibility of a mobile computer cart. Clinician friendly features enhance patient
interaction, while innovative design features optimize in-room maneuverability.
Optional white board
surface promotes patient
education and interaction
Easy-to-grip handles
provide comfortable
maneuverability from
any position when
open or closed
19" w x 11" d work
surface with raised
edge to retain
paperwork, supplies
and medications
Power System:
Non-Powered
Target Run Time
(typical configuration):
Charge Time from Empty:
Battery Life Cycles:
Additional Benefits:
Must be connected to outlet
N/A
N/A
8-12 Hours/Charge
5-6 Hours
350
10-16 Hours/Charge
5-6 Hours
350
Highest efficiency
7-10 Hours/Charge
2.5 Hours
2500+
25lb weight reduction from SLA,
3 year Battery Warranty*
Thin client, Ultra Small PC
(consult Sales Rep for tech
box dimensions)
Thin client, Ultra Small PC
(consult Sales Rep for tech
box dimensions)
Thin client, Ultra Small PC
(consult Sales Rep for tech
box dimensions)
Thin client, Ultra Small PC
(consult Sales Rep for tech
box dimensions)
1804571
plus finish SKU (see page 21)
1804573
plus finish SKU (see page 21)
1804574
plus finish SKU (see page 21)
1804572
plus finish SKU (see page 21)
Recommended
Technology:
Rubbermaid SKU:
AC Powered
DC Powered
Sealed Lead Acid (SLA) Sealed Lead Acid (SLA)
AC Powered
Lithium
*Battery warranty coverage available up to 5 years from purchase date at additional cost.
All Rubbermaid Healthcare M38, XP, RX, and Mobile Technology Cabinets come standard with next business day on-site service and parts as necessary,
3 year mechanical and 3 year electrical coverage. Extended warranties available.
Run times will vary depending on technology used.
11
M40 Computing Carts
With its light-weight construction, compact and ergonomic design and large work surface,
our M40 Computing Cart is the best choice for your mobile electronic documentation needs.
Easy access to
laptop power
button
Integrated keyboard
light with auto
shut-off feature for
nighttime use
T-track provides a
universal mounting
point for accessories
Laptop
Configuration
Height Adjustment (sit to stand):
Work Surface with Spill Retaining Lip:
Work Surface Document Protector:
Integrated Keyboard Light:
Bi-directional Mouse Pad:
Ability to Add Accessories
CPU Storage:
Power Cord and Pre-Wired Power Strip:
16"
20" x 11"
Yes
Yes
8.5" x 9.5"
Yes
No
Optional
Rubbermaid SKU: 1854484- 200n Lift
1854483- 160n Lift
CPU
Configuration
16"
20" x 11"
Yes
Yes
8.5" x 9.5"
Yes
Yes
Yes
1854485
M40 carts come standard with 2 hour response time and next business day shipment on parts as necessary, 3 year mechanical coverage.
12
Computing Cart
Accessories
LCD Access Pack
for med cups, tape
and alcohol wipes
4170088
Mounting Bracket
for Caviwipes
Bracket***
4170398
Large Printer
Shelf
15" w x 9" d
9M38-RL
Rotating 5" Height
Adjustment Monitor
Bracket
4170096
3-Sided Mounting
Bracket
9M06027501
Wire Basket
9M38-AA
Rotating Monitor
Bracket
9M38-MR
Mounting Plate for
Sharps Bracket
and Accessory Bins
9M06026001
Trash Bin
9M38-WB
M38 RX Locking Side Bin with
removable bin*
9M06038501
Barcode Scanner
Charging Station
Shelf
Inquire for
model number
IV Pole 25" H x .75"
Diameter
9M38-IV
* Available for M38 RX only.
** For use on laptop cart only.
*** Mounting Bracket only Caviwipes Bracket sold separately.
OR Splash Guard
for laptops**
M06044901
Drawer Configurations
9M38-11
9M38-22
9M38-33
9M38-DD
Non locking supply drawers also available
9M38-12
9M38-13
9M38-23
9M38-QQ
1779309
Pharmacy Robot
Envelope Drawer
13
Rubbermaid Mobile Carts
Extended Warranty and
Service Programs
All Rubbermaid Healthcare M38, XP, RX, and Mobile Technology Cabinets come standard with next
business day on-site service and parts as necessary, 3 year mechanical and 3 year electrical coverage.
2 hour call back 8am - 5pm EST
Next business day parts and on-site support where necessary (industry leading)
Parts shipped overnight from Rubbermaid Healthcare (RHC) support center to meet the locally-based
technician
Service data on your hospital’s RHC cart fleet available upon request
All warranties below extend comprehensive coverage through 5 years from date of purchase. SKUs below include the on-site support program
identical to that laid out in the standard Rubbermaid Warranty/Service Level Commitment documents.
Services and Warranties:
Description
Rubbermaid SKU
M38 Computing Cart 5 Year, On-Site Comprehensive Warranty, Powered Carts
9M38-EX-5CAC
M38 Computing Cart 5 Year, On-Site Comprehensive Warranty, Non-Powered Carts
9M38-EX-5CLT
M38 XP Medication Cart 5 Year, On-Site Comprehensive Warranty, Powered Carts
9MXP-EX-5CAC
M38 XP Medication Cart 5 Year, On-Site Comprehensive Warranty, Non-Powered Carts
9MXP-EX-5CLT
M38 RX Medication Cart 5 Year, On-Site Comprehensive Warranty, Powered Carts
9MRX-EX-5CAC
M38 RX Medication Cart 5 Year, On-Site Comprehensive Warranty, Non-Powered Carts
9MRX-EX-5CLT
Lithium Battery Warranty 5 Year – Available for M38, XP, RX, 2RX, MTC
FG9M385LBW
Supplemental Support Programs:
Description
Rubbermaid SKU
On-Site Cart Integration (includes testing, technology setup, cable management, etc.)
9M38-ON-AC
On-Site Unpacking (includes coordination of disposal of packaging materials)
9M38-UP-AC
Preventive Maintenance (Price per cart, per maintenance cycle, at client discretion)
9MXP-PM-1
888-859-8294
US/Canada
1-704-987-4357 International
14
Transfer &
Exchange Carts
Rubbermaid Transfer & Exchange Carts and Cassette solutions are a vital part of
supporting Electronic Medical Record (EMR) administration initiatives. Whether part of a
decentralized or hybrid delivery system, introducing a medication transfer and exchange
system can optimize nursing workflow and secure meds all the way to the patient.
Specs:
Dimensions
Weight
Drawers
Lock
Rubbermaid SKU:
Exchange Carts
Transfer Carts
50"H x 28"L x 20"W
101 LB
36 Small Drawers
in 3 Cassettes
50"H x 28"L x 20"W
95 LB
24 Medium Drawers
in 3 Cassettes
50"H x 28"L x 20"W
65 LB
None
50"H x 40"L x 29"W
254 LB
144 Small Drawers
in 12 Cassettes
50"H x 40"L x 29"W
230 LB
96 Medium Drawers
in 12 Cassettes
Electronic Lock
Electronic Lock
Electronic Lock
Mechanical Lock
Mechanical Lock
1882667
1882668
1882669
1800848
FG9M3496MBLU
All Rubbermaid Healthcare Transfer Carts come standard with 3 year mechanical coverage.
15
Telemedicine Carts
Rubbermaid Healthcare’s Telemedicine Cart Solutions provide mobile, point-of-care platforms connecting doctors, specialists and
clinicians to where the patient is, whether in a hospital, clinic or residential facility. Engineered to Rubbermaid Healthcare’s highest
quality standards with ease-of-use, interoperability and plug-n-play capabilities, each cart can be tailored to address different
Telemedicine requirements depending on the application.
Simple
s Intuitive user interface
s Efficient encounter management system
s Ergonomic workstation features
Powered Electronic Lift
Content Sharing
Plug-n-Play I/O Panel
High Definition
Video Conferencing
Versatile
s Flexible video conferencing options
(Polycom, Lifesize, Vidyo, CISCO)
s Universal I/O panel for peripheral
device integration
s Enhanced functionality through
integrated Navport PC system
Clinical
s Engineered to the highest quality measures
s Compliant with healthcare safety standards
s Designed for clinical environments
Secured Technology
Cabinet with Drawer
16
Navport System
Experience enhanced functionality
through our Telemedicine Navport PC System.
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integration / management
Camera/Codec Options
Vidyo
HD100 VidyoRoom Codec and
Sony HD3, Sony EVIH100VW
or Vaddio HD Camera
Polycom
Groups 500 series with
720 camera 12x
Lifesize
Icon600 Codec and
Lifesize Camera 10x
Cisco
SX20 Codec and
PrecisionHD Camera
17
Tandem Arm™ and Slim Line
The Tandem ArmTM and Slim Line Wall-Mounted Workstations are designed to promote a
professional appearance specific to healthcare environments. Dual arms move in tandem to
provide best-in-class stability and range of motion, while the work surface facilitates med
preparation and supply accessibility. Now available in select finishes (see page 19 for details).
Task light with auto
shut-off illuminates
the work surface for
nighttime use
Dual pivot points
on the Tandem Arm
maximize rotational
range of motion
Premium
Premium
Tandem Arm
Slim Line
Description:
Keyboard Height Adjustment Range:
Monitor Height Adjustment Range
(with optional bracket):
Max Extension from Wall (wrist rest):
Depth When Stowed:
Work Surface Size:
Available in Finish Options (page 10):
Rubbermaid SKU:
18
Premium
Premium
TM
Tandem ArmTM
Tandem Arm
with
with
Integrated Tech External CPU
Box
Holder
Keyboard drawer
extension with
integrated wrist rest
reduces strain
Premium
Slim Line
with Wall
Mounted Tech
Box
Premium
Slim Line
with
External
CPU Holder
15"
15"
15"
15"
20"
36"
7 3/8"
21 1/2" x 11"
Yes
20"
36"
7 3/8"
21 1/2" x 11"
Yes
20"
22"
4 1/8"
21 1/2" x 11"
Yes
20"
22"
4 1/8"
21 1/2" x 11"
Yes
FG9A36TDPTB
FG9A36TDPEC
FG9A3600PTB
FG9A3600PEC
All Rubbermaid Healthcare wall products come standard with 2 hour response time and next business day shipment on parts as
necessary, 5 year mechanical and 2 year electrical coverage.
™
Fluid Arm
With unmatched strength and style, the Fluid™ Arm adjusts with
a single-handed motion from a seated to standing position.
Designed to provide maximum reach, the Fluid™ Arm is ideal for
sharing between two patient beds.
Optional extension
arm allows sharing
between 2 beds
Optional 20" x 11.5"
work surface houses
standard keyboard tray
Standard
Standard
Fluid Arm HD
Fluid Arm LT
14" of incremental
height adjustment
and 270° rotation
with extension arm
Standard
Premium
Premium
Standard
TM
TM
TM
Description: Fluid Arm HD Fluid Arm HD Fluid Arm LT FluidTM Arm LT
Height Adjustment Range:
Max Extension from Wall
(with extension/without extension):
Depth When Stowed:
Work Surface Size:
Track Sizes Available:
CPU Options Available:
Rubbermaid SKU:
14"
14"
14"
14"
55"/37"
55"/37"
53"/37"
53"/37"
8"
7"
8"
7"
20" x 11.5"
16", 32", 48"
N/A
16", 32", 48"
20" x 11.5"
16", 32", 48"
N/A
16", 32", 48"
Sm Cradle, Lg Cradle,
Enclosed Mount
Sm Cradle, Lg Cradle,
Enclosed Mount
Sm Cradle, Lg Cradle,
Enclosed Mount
Sm Cradle, Lg Cradle,
Enclosed Mount
32": 1832513
48": 183217
32": 1832512
48": 1832516
32": 1832511
48": 1832515
32": 1832469
48": 1832514
All Rubbermaid Healthcare wall products come standard with 2 hour response time and next business day shipment on parts as
necessary, 5 year mechanical and 2 year electrical coverage.
19
Wall Cabinet
Wall-Mounted Workstations
The Wall Cabinet Workstation is designed to provide maximum aesthetic flexibility and best-in-class
performance. Innovative features, advanced keyless entry system and exceptional serviceability make
our Wall Cabinets the best choice for your demanding clinical environment.
Standard and Special
Order finishes cover
a wide range of decor
Generous work
surface for
paperwork,
supplies and
medications
423 Wall Cabinet
430 Wall Cabinet
Workstation
Workstation
423 Wall Cabinet
Workstation
Depth when closed:
Wall Dimensions:
Max Extension from wall (wrist rest):
Work Surface size:
Bi-Directional Mouse Pad:
Pin Code Locking:
Proximity Sensor for Auto-Retract:
15" Electronic Height Adjustability with auto return:
Auto-User log off:
4"
22 1/2" x 46"
22"
20 1/2" x 10"
10" x 9 1/2"
128 Codes; Network Management (optional)
N/A
N/A
Standard
Rubbermaid SKU: FG9C3600423
plus finish SKU (see page 21)
20
Standard auto on/off
Task Light reduces
visual strain during
nighttime use
430 Wall Cabinet
Workstation
< 4"
30" x 50"
20"
24" x 8"
7" x 9 1/4"
128 Codes; Network Management (optional)
Optional
Optional
Standard
1799627, 1799628, 1799629, 1799630,
1799631, 1799632, 1799633, 1799634
plus finish SKU (see page 21)
All Rubbermaid Healthcare wall products come standard with 2 hour response time and next business day shipment on parts as necessary,
5 year mechanical and 2 year electrical coverage.
Finish Options
Standard Finishes
Lead time: 8 weeks
Chocolate Pear
Solar Oak
Natural Maple
Blossom Cherry
423 SKU: FG9C36FPCP
430 SKU: 1799635
Wall Arm SKU: 1799607
MTC SKU: 1804581
423 SKU: FGT9C36FPSO
430 SKU: 1799636
Wall Arm SKU: 1799608
MTC SKU: 1804582
423 SKU: FG9C36FPNM
430 SKU: 1799637
Wall Arm SKU: 1799609
MTC SKU: 1804583
423 SKU: FG936FPBC
430 SKU: 1799638
Wall Arm SKU: 1799610
MTC SKU: 1804584
Special Order Finishes: Inquire for Minimum Order Quantity Information
Lead time: 8 weeks
Mahogany Impression
Cayenne Maple
Dark Italian Walnut
Light Italian Walnut
Dune Wood
423 SKU: FG9C36FPMI
430 SKU: 1799639
Wall Arm SKU: Inquire
MTC SKU: 1804585
423 SKU: FG9C36FPCM
430 SKU: 1799640
Wall Arm SKU: n/a
MTC SKU: 1804586
423 SKU: FG9C36FPDIW
430 SKU: 1799641
Wall Arm SKU: Inquire
MTC SKU: 1804587
423 SKU: FG9C36FPLIW
430 SKU: 1799642
Wall Arm SKU: n/a
MTC SKU: 1804588
423 SKU: FG9C36FPDW
430 SKU: 1799643
Wall Arm SKU: n/a
MTC SKU: 1804589
Whitewash Maple
Espresso
Black Wood Grain
Blonde Maple
Pink Birch
423 SKU: FG9C36FPWM
430 SKU: 1799644
Wall Arm SKU: n/a
MTC SKU: 1804590
423 SKU: FG9C36FPES
430 SKU: 1799645
Wall Arm SKU: 1799617
MTC SKU: 1804591
423 SKU: FG9C36FPBWG
430 SKU: 1799646
Wall Arm SKU: 1799618
MTC SKU: 1804592
423 SKU: FG9C36FPBM
430 SKU: 1799647
Wall Arm SKU: n/a
MTC SKU: 1804593
423 SKU: FG9C36FPPB
430 SKU: 1799647
Wall Arm SKU: n/a
MTC SKU: 1804594
Anigre
Birds Eye Maple
Executive Cherry
Origin Cherry
Rustic Cherry
423 SKU: FG9C36FPAN
430 SKU: 1799648
Wall Arm SKU: n/a
MTC SKU: 1804595
423 SKU: FG9C36FPBEM
430 SKU: 1799650
Wall Arm SKU: 1799622
MTC SKU: 1804596
423 SKU: FG9C36FPEC
430 SKU: 1799651
Wall Arm SKU: Inquire
MTC SKU: 1804597
423 SKU: FG9C36FPOC
430 SKU: 1799652
Wall Arm SKU: 1799624
MTC SKU: 1804598
423 SKU: FG9C36FPRC
430 SKU: 1799653
Wall Arm SKU: Inquire
MTC SKU: 1804599
Sakura
White Board
423 SKU: FG9C36FPSA
430 SKU: 1799654
Wall Arm SKU: Inquire
MTC SKU: 1804599
423 SKU: FG9C36FPWWB
430 SKU: 1799655
Wall Arm SKU: n/a
MTC SKU (back panel): 1804576
21
Service
Capabilities
Help Desk
At Rubbermaid Healthcare, our customers are our top priority. That’s why we have the
best response team in the industry. After a service request is entered on our website,
our help desk responds within 2 hours. Our highly-trained experts get details concerning
the issue and attempt to reach a resolution as quickly as possible. The professional staff
will provide clear guidance and explain the process we will follow to reach a resolution
for you. The help desk provides hardware and software support, dispatches parts and,
if needed, orders field engineers to be on-site the next day.
Parts Depot
A key piece of our support strategy is our centralized Parts Depot, which tests 100%
of parts prior to shipping. This Depot allows us to use overnight priority shipping to
ensure next business day resolution of any service issues with our mobile products.
Understanding that your investment in Rubbermaid is long-term, we also have a policy
that requires spare parts availability for all products no less than 5 years past the end
of production.
Field Engineers
The on-site support portion of our mobile cart service program is designed to ensure that
our clients’ resources focus on strategic initiatives – not maintaining a cart fleet. In order
to effectively meet our next business day resolution commitment, we utilize an established
network of local, certified Field Engineers. Our process involves quickly identifying an
available Engineer, and supporting the specific project need through a combination of
video training, detailed project instructions and live phone support by our Help Desk
team. This scalable, flexible approach allows us to have unsurpassed service levels in the
medical industry.
Mobile Cart Support: Questions to Ask
UœiÃÊ̅iÊÛi˜`œÀʅ>ÛiÊ>Ê`iw˜i`]ÊiÃÌ>LˆÃ…i`ÊÃÕ««œÀÌÊ«Àœ}À>“¶
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>˜Ê̅iÊÛi˜`œÀÊÛ>ˆ`>ÌiÊ̅iÊ«Àœ}À>“Ê܈̅ʫiÀvœÀ“>˜ViÊ`>Ì>]ÊÀiviÀi˜ViÃÊ>˜`Ê«ÀœViÃÃÊ`œVՓi˜Ì>̈œ˜¶
UÀiÊi«ÊiÎʫiÀܘ˜iÊ`i`ˆV>Ìi`Ê̜Êi݈Ã̈˜}ÊVˆi˜ÌÊÃÕ««œÀÌ]ʜÀÊ`œÊ̅iÞʅ>ÛiÊ>``ˆÌˆœ˜>]ÊVœ“«ï˜}ÊÀi뜘ÈLˆˆÌˆiö
UœÜÊ>Àiʜ˜‡ÃˆÌiÊÃÕ««œÀÌʘii`Ãʓ>˜>}i`¶
Ê
Àiʈi`Ê-iÀۈViÊ«iÀܘ˜iÊœV>Ìi`ʘi>ÀLÞ]ʜÀÊ܈ÊÌÀ>ÛiÊLiÊÀiµÕˆÀi`¶
Ê
ÀiÊ̅iÞÊ`i`ˆV>Ìi`Ê̜Êwi`ÊÃÕ««œÀÌ]ʜÀÊ`œÊ̅iÞʅ>ÛiÊ>``ˆÌˆœ˜>ÊÀi뜘ÈLˆˆÌˆiÃÊ­˜}ˆ˜iiÀˆ˜}ʜÀÊ*Àœ`ÕV̈œ˜®¶
If travel is required, what business factors could influence response time (travel costs, other clients
Ê
܈̅ʅˆ}…iÀ‡«ÀˆœÀˆÌÞʘii`î¶
Ê
>˜Ê̅iÊÛi˜`œÀÊ«ÀœÛˆ`iÊ`œVՓi˜Ì>̈œ˜Ê>˜`ÊiÝ>“«iÃʜvÊÌÀ>ˆ˜ˆ˜}ʓi̅œ`œœ}ˆiÃÊvœÀÊwi`ÊÃÕ««œÀÌÊÃÌ>vv¶
Ê
ÀiÊ̅iʈi`Ê-iÀۈViÊ«iÀܘ˜iÊV>«>LiʜvÊÃÕ««œÀ̈˜}Ê̅iÊi˜ÌˆÀiÊV>ÀÌ]ʜÀʍÕÃÌÊVœ“«œ˜i˜Ìö
22
CRM System
Customer Relationship Management (CRM ) is the cornerstone of an effective service program. Our web-based
database contains all relevant information about every asset in the field, and all service that has been performed on the
product. Our investment in this CRM system allows us to provide client-specific performance reports, and ensures that we
close every service event to completion.
Quality Assurance
Our service program is held to the same high standards as our products. 100% of returned parts are tested to both determine the root
cause and drive product improvement. We also request survey feedback on every one of our on-site service calls, and we publish the
results. Contact your Account Executive to receive and review this feedback data.
C.A.R.E Team
In addition to our dedicated Help Desk and network of Field Engineers, our Customer Assurance &
Resolution Experts (C.A.R.E.) provide several additional levels of support. This team, based at our
headquarters, supports:
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œ“«iÝÊ«ÀœiVÌʓ>˜>}i“i˜ÌÊ
UÊ"˜‡ÃˆÌiʈ˜Ìi}À>̈œ˜
UÊ1«}À>`iÃ
UÊ*ÀiÛi˜ÌˆÛiÊ>ˆ˜Ìi˜>˜Vi
UÊ-iÀۈViÊiÛi˜ÌÊiÃV>>̈œ˜
UÊ``ˆÌˆœ˜>ÊˆviÊ
ÞViÊ>˜>}i“i˜Ìʘii`Ã
Life Cycle Management
Experienced decision makers understand that product selection needs to go beyond features, and
incorporate the total life cycle cost in order to maximize return on investment and the clinical benefits
of technology. Rubbermaid has the broadest offering of services to maximize up-time and meet the
resource needs of our clients. Depending on your specific needs, your Account Executive can tailor
a solution from our full selection of customizable Life Cycle Management programs.
Product Upgrades
Rubbermaid Carts are built on a flexible platform. This means you are able to upgrade your cart
as the demands of your facility change. Our non-powered M38 premium carts are pre-wired to
accept future power systems, and can accommodate multiple battery chemistries (Sealed Lead
Acid and Lithium). Computing Carts can be upgraded to our XP Medication Cart to support
barcode scanning and workflow improvement initiatives.*
Non-Powered
Power Upgrade
Storage Upgrade
*Upgrade capability is limited to specific configurations.
Please consult your Account Executive for details.
23
Warranty Information
Mobile Computer Carts and Mobile Nurse Station (excluding M40)
Limited Warranty:
As of July 1, 2011 Rubbermaid Healthcare provides a three year warranty on durable and electronic components*. Battery performance warranties are different based
on battery type.** If during the warranty period the Rubbermaid Healthcare product proves defective in materials or workmanship under normal use by the original
purchaser, contact Rubbermaid Healthcare technical support at www.rubbermaidhealthcare.com/service (please be sure to complete all information identified with an
asterisk). Rubbermaid Healthcare will determine, in its sole discretion, how to best address your warranty issue, which may include any one or combination of the
following; phone support, sending you a replacement part, or providing on-site technical assistance. Rubbermaid Healthcare reserves the right to require additional
proof of purchase prior to honoring any warranty request. This warranty does not cover product abuse, modification, integration, improper storage, failure to adhere to
product instructions, improper operation or misuse. Examples of misuse include, but are not limited to: improper maintenance, improper battery charging / discharging
behavior, over stuffing of drawers and side bins, use of sharp objects on user interface screens or keypads, unplugging power cords by pulling on cord, spilling liquids
on components, exposure to any harsh elements including temperatures and moisture outside the operating and storage specifications.
Disclaimer: Components that generally requiring on-site technical assistance may include, but are not limited to: cart electronics, lift mechanism, power system, locking
mechanism and structural failures. Components that generally do not warrant on-site technical assistance may include, but are not limited to: storage bins, power cord,
drawers, battery replacement and casters. Components that are not covered under this warranty include, but are not limited to: document protectors, wrist rests and
any customer provided items. Preventive maintenance is the sole responsibility of the customer unless this service is purchased from Rubbermaid Healthcare. These
services include, but are not limited to: routinely cleaning all external surfaces according to approved procedures, inspecting all mechanical and electrical features for
proper function and safety, routinely cleaning dust from the power system including internal components, and inspecting and tightening casters to specifications.
RUBBERMAID HEALTHCARE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.
*All warranty periods commence on the recorded date of manufacture or upgrade service. This date is printed on the serial number label on the product.
All carts purchased before 7/1/2011 carry a three year warranty on durable components and a two year warranty on electronic components.
**SLA battery performance is warranted for three months. Lithium battery performance is warranted for three years. Swappable batteries have warranty periods
ranging 1.5 to 2 years based on battery type. For additional information see Rubbermaid Healthcare battery warranties.
M40 Mobile Computing Carts
Limited Warranty:
Rubbermaid Healthcare is provides a three year warranty on durable components*. If during the warranty period this Rubbermaid Healthcare product proves defective
in materials or workmanship under normal use by the original purchaser, contact Rubbermaid Healthcare technical support at www.rubbermaidhealthcare.com/service
(please be sure to complete all information identified with an asterisk). Rubbermaid Healthcare will determine, in its sole discretion, how to best address your warranty
issue, which may include phone support and/or sending you a replacement part. The warranty coverage on M40 carts does not include on-site technical assistance.
Rubbermaid Healthcare reserves the right to require proof of purchase prior to honoring any warranty request. This warranty does not cover product abuse, modification,
integration, improper storage, failure to adhere to product instructions, improper operation or misuse. Examples of misuse include, but are not limited to: improper
maintenance, over stuffing of drawers and side bins, use of sharp objects on user interface screens or keypads, unplugging power cords by pulling on cord, spilling
liquids on components, exposure to any harsh elements including temperatures and moisture outside the operating and storage specifications.
Disclaimer: Components that are not covered under this warranty include, but are not limited to: document protectors and any customer provided items. Preventive maintenance is
the sole responsibility of the customer unless this service is purchased from Rubbermaid Healthcare. These services include, but are not limited to: routinely cleaning all external
surfaces according to approved procedures, inspecting all mechanical and electrical features for proper function and safety, and inspecting and tightening casters to specifications.
RUBBERMAID HEALTHCARE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.
*All warranty periods commence on the recorded date of manufacture. This date is printed on the serial number label on the product.
24
Wall Mount Work Stations
Limited Warranty:
Rubbermaid Healthcare is provides a five year warranty on durable components and a two
year warranty on electronic components*. If during the warranty period this Rubbermaid Healthcare
product proves defective in materials or workmanship under normal use by the original purchaser, contact
Rubbermaid Healthcare technical support at www.rubbermaidhealthcare.com/service (please be sure to complete
all information identified with an asterisk). Rubbermaid Healthcare will determine, in its sole discretion, how to best
address your warranty issue, which may include phone support and/or sending you a replacement part. The warranty coverage
on wall-mount workstations does not include on-site technical assistance. Rubbermaid Healthcare reserves the right to require
proof of purchase prior to honoring any warranty request. This warranty does not cover product abuse, modification, integration,
improper storage, failure to adhere to product instructions, improper operation or misuse. Examples of misuse include, but are not limited to:
improper maintenance, over stuffing of drawers and side bins, use of sharp objects on user interface screens or keypads, unplugging power cords
by pulling on cord, spilling liquids on components, exposure to any harsh elements including temperatures and moisture outside the operating and
storage specifications.
Disclaimer: Components that are not covered under this warranty include, but are not limited to: document protectors and any customer provided items.
Preventive maintenance is the sole responsibility of the customer unless this service is purchased from Rubbermaid Healthcare. These services include,
but are not limited to: routinely cleaning all external surfaces according to approved procedures, inspecting all mechanical and electrical features for proper
function and safety, and inspecting and tightening casters to specifications.
RUBBERMAID HEALTHCARE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.
*All warranty periods commence on the recorded date of manufacture. This date is printed on the serial number label on the product.
Transfer Systems
Limited Warranty:
Rubbermaid Healthcare is provides a three-year warranty on durable components*. If during the warranty period this Rubbermaid Healthcare product proves defective
in materials or workmanship under normal use by the original purchaser, contact Rubbermaid Healthcare technical support at www.rubbermaidhealthcare.com/service
(please be sure to complete all information identified with an asterisk). Rubbermaid Healthcare will determine, in its sole discretion, how to best address your warranty
issue, which may include phone support and /or sending you a replacement part. The warranty coverage on transfer systems does not include on-site technical
assistance. Rubbermaid Healthcare reserves the right to require proof of purchase prior to honoring any warranty request. This warranty does not cover product abuse,
modification, integration, improper storage, failure to adhere to product instructions, improper operation or misuse. Examples of misuse include, but are not limited to:
improper maintenance, over stuffing of drawers and side bins, use of sharp objects on user interface screens or keypads, spilling liquids on components, exposure to any
harsh elements including temperatures and moisture outside the operating and storage specifications.
Disclaimer: Components that are not covered under this warranty include, but are not limited to; any customer provided items. Preventive maintenance is the sole
responsibility of the customer unless this service is purchased from Rubbermaid Healthcare. These services include, but are not limited to: routinely cleaning all external
surfaces according to approved procedures, inspecting all mechanical and electrical features for proper function and safety, and inspecting and tightening casters to
specifications.
RUBBERMAID HEALTHCARE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty
gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.
*All warranty periods commence on the recorded date of manufacture. This date is printed on the serial number label on the product.
Product Upgrades
Limited Warranty:
Rubbermaid Healthcare provides a one year parts and labor warranty on upgrades sold, managed and performed by Rubbermaid Healthcare personnel or a one year parts
only warranty when parts are provided by Rubbermaid Healthcare but other entities performs the upgrade*.
RUBBERMAID HEALTHCARE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty
gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.
*All existing warranties and warranties related to the an upgrade are voided if damage to Rubbermaid Healthcare product or parts is the result of work performed
or by anyone other than Rubbermaid Healthcare service provider. Customer is responsible for providing product serial numbers and dates of upgrades
performed by anyone other than a Rubbermaid Healthcare service provider. Upgrade warranty periods commence on the recorded date of the upgrade service.
25
Telemedicine T38 Cart & Technology
Limited Warranty:
Rubbermaid Healthcare provides one (1) year standard warranty on durable and electronic components*. SLA battery performance is warranted for three months*.
Technology: Rubbermaid Healthcare is pleased to offer a one (1) year standard warranty on durable and electronic components*. This includes any technology not
manufactured by, but purchased from Rubbermaid Healthcare. (Examples of this technology include the Monitor, cables, Keyboard, Mouse, Codec, Camera & PC)
Customer furnished equipment is excluded from this coverage.
If during the warranty period the product proves defective in materials or workmanship under normal use by the original purchaser, contact Technical Support at www.
rubbermaidtelemedicine.com (be sure to complete all information, including product serial number, manufacture date, description of the issue, and full contact information).
Rubbermaid will determine, in its sole discretion, how to best address your warranty issue, which may include sending you a replacement part, providing on-site technical
assistance, or providing a part for sale. Rubbermaid reserves the right to require proof of purchase prior to honoring any warranty claims. RUBBERMAID SHALL NOT
BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER. Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to
state or country to country.
Service Details:
Components generally requiring on-site technical assistance may include, but are not limited to: cart electronics, lift mechanism, power system, locking mechanism and
structural failures. Components that generally do not warrant on-site technical assistance may include, but are not limited to: storage bins, power cord, drawers, battery
replacement and casters. Consumable components, such as wrist rests and keys are not covered under the warranty beyond delivery to the client site.
*All warranty periods commence on the recorded date of product shipment to the customer.
Telemedicine Service Level Commitment
Rubbermaid Healthcare is committed to providing best-in-class service and support. This document provides instructions on how to request service using our customer
support system and explains our performance goals to support our standard warranty.
Warranty Service Program & Process Overview:
UÊ-ÕL“ˆÌ̈˜}Ê>Ê,iµÕiÃÌÊvœÀÊ-iÀۈViÊqÊ,ÕLLiÀ“>ˆ`Êi>Ì…V>ÀiÊ«ÀœÛˆ`iÃÊ>ÊÓ{ÊÝÊÇÊÃÕ««œÀÌÊV>«>LˆˆÌÞ°Ê/…iʓœÃÌÊVœ˜Ûi˜ˆi˜Ìʓi̅œ`Ê̜ÊÀiµÕiÃÌÊÃÕ««œÀÌʜÀÊÃiÀۈViʈÃÊۈ>ʜÕÀÊ
website awww.rubbermaidtelemedicine.com which can be accessed at any time however is actively monitored Monday 8 AM through Friday 8 PM Eastern Time.
In the upper right corner of the website, you will see a “Request Service” button. Please click here, fill out the form in its entirety (including product serial number information)
and click submit. For urgent support requests
on weekends and holidays call the Rubbermaid support help desk at 888-859-8294. Please follow the phone prompts to reach specific support for Telemedicine products.
UÊ/ÀœÕLiŜœÌˆ˜}ÊqʜœÜˆ˜}ÊÀiViˆ«ÌʜvÊ>ÊÃiÀۈViÊÀiµÕiÃÌ]Ê,ÕLLiÀ“>ˆ`Êi>Ì…V>ÀiÊ܈ÊÀi>V…ÊœÕÌÊLÞÊ«…œ˜iÊ̜Ê̅iʘ>“i`ÊVœ˜Ì>VÌÊ܈̅ˆ˜ÊÓÊLÕȘiÃÃʅœÕÀÃÊvœÀÊ`ˆÃVœÛiÀÞ]Ê
troubleshooting, and resolution planning. Parts and/or Technicians will only be shipped / dispatched after troubleshooting has occurred between Rubbermaid and the named
contact on the service request.
UÊ*>ÀÌÃÊqÊ*>ÀÌÃÊ>ÀiÊ}i˜iÀ>ÞÊ`ˆÃ«>ÌV…i`ÊvœÀʘiÝÌÊ`>ÞÊ`iˆÛiÀÞ]Ê«i˜`ˆ˜}Ê>Û>ˆ>LˆˆÌÞ°Ê/…ˆÃÊÃiÀۈViʈÃÊVœÛiÀi`Ê̅ÀœÕ}…Ê,ÕLLiÀ“>ˆ`Ê`ÕÀˆ˜}Ê̅iÊÜ>ÀÀ>˜ÌÞÊ«iÀˆœ`Ê>ÌʘœÊV…>À}i°Ê
Outside Warranty coverage, parts may be requested using the web portal or customer service phone line, at which time standard prices will apply.
Field Technicians – Rubbermaid trains technicians in the geographic local area (50 mile radius) of each client site. These field technicians will be dispatched to provide
next business day, on-site service to carts and select technology on an as-needed basis (please see Standard Warranty for details). This on-site service is included during
standard warranty period at no charge. Following the warranty period, on-site service may be provided on a quoted time and material basis.
Service Program Performance – next day resolution is not guaranteed with our on-site service program. However, monthly and historical failure rates with on-time
performance metrics are published for client and prospect review.
Service operation goals, for Rubbermaid manufactured goods are as follows:
Uʙ™°n¯Êի̈“iÊ>VÀœÃÃÊ>V̈ÛiÊÜ>ÀÀ>˜ÌÞʈ˜ÃÌ>>̈œ˜ÊL>ÃiÊ­`>ÞÃʜ«iÀ>̈œ˜>®
UʙǯʜvÊÃiÀۈViÊÀiµÕiÃÌÃÊVœ“«iÌi`Ê̜ÊVˆi˜ÌÊÃ>̈Ãv>V̈œ˜Ê܈̅ˆ˜Ê£ÊLÕȘiÃÃÊ`>ÞʜvÊÀiViˆ«ÌʜvÊ̅iÊÀiµÕiÃÌ
Lead Times/Logistics:
Lead Times- Rubbermaid Healthcare’s lead times are four (4) to six (6) weeks from receipt of Purchase Order and completed customer setup forms to
Rubbermaid Healthcare to shipment of standard product. Shipping/transit time is in addition to this lead time. Product Customizations may extend lead time.
NOTE: Work directly with your Telemedicine Specialist to investigate expedited delivery dates for your facility if necessary.
Shipping – Shipping method will be standard ground unless otherwise requested by customer at the time of Purchase Order. Deliveries will be subject to standard
lead times unless otherwise committed to by and Authorized Rubbermaid Representative. Delivery locations and dates MUST be clearly indicated on the Purchase Order.
Any changes to these locations or dates must be submitted to Rubbermaid in the form of revised Purchase order 2 weeks prior to the requested delivery dates.
26
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