220-801 Objectives - Get Certified Get Ahead

220-801 Objectives - Get Certified Get Ahead
CompTIA A+ Certification Exam
Objectives
Exam Number: 220-801
Introduction
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is
CompTIA A+ 220-801 Certification Exam. The CompTIA A+ 220-801 examination measures necessary
competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of
hands-on experience in the lab or field. Successful candidates will have the knowledge required to
assemble components based on customer requirements, install, configure and maintain devices, PCs and
software for end users, understand the basics of networking and security/forensics, properly and safely
diagnose, resolve and document common hardware and software issues while applying troubleshooting
skills. Successful candidates will also provide appropriate customer support; understand the basics of
virtualization, desktop imaging, and deployment.
CompTIA A+ is ISO 17024 Accredited (Personnel Certification Accreditation) and, as such, undergoes
regular reviews and updates to the exam objectives. The following CompTIA A+ 220-801 exam objectives
result from subject matter expert workshops and industry-wide survey results regarding the skills and
knowledge required of an entry-level IT professional. The percentages in this document represent the
relative importance of the subject areas (domains) in the associated body of knowledge, and together
establish the foundation of an entry-level IT professional.
This examination blueprint includes domain weighting, test objectives, and example content. Example
topics and concepts are included to clarify the test objectives and should not be construed as a
comprehensive listing of all the content of this examination.
Candidates are encouraged to use this document to guide their studies. The table below lists the domains
measured by this examination and the extent to which they are represented. The CompTIA A+ 220-801
exam is based on these objectives.
Domain
Percentage of Examination
PC Hardware
Networking
Laptops
Printers
Operational Procedures
40%
27%
11%
11%
11%
Total
100%
**Note: The lists of examples provided in bulleted format below each objective are not exhaustive lists. Other
examples of technologies, processes or tasks pertaining to each objective may also be included on the exam although
not listed or covered in this objectives document.
CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our
exams are current and the security of the questions is protected. When necessary, we will publish updated
CompTIA A+ 220-801 Certification Exam Objectives
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
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exams based on existing exam objectives. Please know that all related exam preparation materials will still
be valid.
1.0 PC Hardware
1.1 Configure and apply BIOS settings.
 Install firmware upgrades – flash BIOS
 BIOS component information
o RAM
o Hard drive
o Optical drive
o CPU
 BIOS configurations
o Boot sequence
o Enabling and disabling devices
o Date/time
o Clock speeds
o Virtualization support
 BIOS security (passwords, drive encryption: TPM, lo-jack)
 Use built-in diagnostics
 Monitoring
o Temperature monitoring
o Fan speeds
o Intrusion detection/notification
o Voltage
o Clock
o Bus speed
1.2 Differentiate between motherboard components, their purposes, and properties.
 Sizes
o ATX
o Micro-ATX
o ITX
 Expansion slots
o PCI
o PCI-X
o PCIe
o miniPCI
o CNR
o AGP2x, 4x, 8x
 RAM slots
 CPU sockets
 Chipsets
o North Bridge
o South Bridge
o CMOS battery
 Jumpers
 Power connections and types
 Fan connectors
 Front panel connectors
o USB
o Audio
o Power button
o Power light
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o Drive activity lights
o Reset button
 Bus speeds
1.3 Compare and contrast RAM types and features.
 Types
o DDR
o DDR2
o DDR3
o SDRAM
o SODIMM
o RAMBUS
o DIMM
o Parity vs. non-parity
o ECC vs. non-ECC
o RAM configurations
 Single channel vs. dual channel vs. triple channel
o Single sided vs. double sided
 RAM compatibility and speed
1.4 Install and configure expansion cards.
 Sound cards
 Video cards
 Network cards
 Serial and parallel cards
 USB cards
 Firewire cards
 Storage cards
 Modem cards
 Wireless/cellular cards
 TV tuner cards
 Video capture cards
 Riser cards
1.5 Install and configure storage devices and use appropriate media.
 Optical drives
o CD-ROM
o DVD-ROM
o Blu-Ray
 Combo drives and burners
o CD-RW
o DVD-RW
o Dual Layer DVD-RW
o BD-R
o BD-RE
 Connection types
o External
 USB
 Firewire
 eSATA
 Ethernet
o Internal SATA, IDE and SCSI
 IDE configuration and setup (Master, Slave, Cable Select)
 SCSI IDs (0 – 15)
o Hot swappable drives
 Hard drives
o Magnetic
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o 5400 rpm
o 7200 rpm
o 10,000 rpm
o 15,000 rpm
 Solid state/flash drives
o Compact flash
o SD
o Micro-SD
o Mini-SD
o xD
o SSD
 RAID types
o 0
o 1
o 5
o 10
 Floppy drive
 Tape drive
 Media capacity
o CD
o CD-RW
o DVD-RW
o DVD
o Blu-Ray
o Tape
o Floppy
o DL DVD
1.6 Differentiate among various CPU types and features and select the appropriate cooling
method.
 Socket types
o Intel: LGA, 775, 1155, 1156, 1366
o AMD: 940, AM2, AM2+, AM3, AM3+, FM1, F
 Characteristics
o Speeds
o Cores
o Cache size/type
o Hyperthreading
o Virtualization support
o Architecture (32-bit vs. 64-bit)
o Integrated GPU
 Cooling
o Heat sink
o Fans
o Thermal paste
o Liquid-based
1.7 Compare and contrast various connection interfaces and explain their purpose.
 Physical connections
o USB 1.1 vs. 2.0 vs. 3.0 speed and distance characteristics
 Connector types: A, B, mini, micro
o Firewire 400 vs. Firewire 800 speed and distance characteristics
o SATA1 vs. SATA2 vs. SATA3, eSATA, IDE speeds
o Other connector types
 Serial
 Parallel
 VGA
CompTIA A+ 220-801 Certification Exam Objectives
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 HDMI
 DVI
 Audio
 RJ-45
 RJ-11
o Analog vs. digital transmission
 VGA vs. HDMI
 Speeds, distances and frequencies of wireless device connections
o Bluetooth
o IR
o RF
1.8 Install an appropriate power supply based on a given scenario.
 Connector types and their voltages
o SATA
o Molex
o 4/8-pin 12v
o PCIe 6/8-pin
o 20-pin
o 24-pin
o Floppy
 Specifications
o Wattage
o Size
o Number of connectors
o ATX
o Micro-ATX
 Dual voltage options
1.9 Evaluate and select appropriate components for a custom configuration, to meet
customer specifications or needs.
 Graphic / CAD / CAM design workstation
o Powerful processor
o High-end video
o Maximum RAM
 Audio/Video editing workstation
o Specialized audio and video card
o Large fast hard drive
o Dual monitors
 Virtualization workstation
o Maximum RAM and CPU cores
 Gaming PC
o Powerful processor
o High-end video/specialized GPU
o Better sound card
o High-end cooling
 Home Theater PC
o Surround sound audio
o HDMI output
o HTPC compact form factor
o TV tuner
 Standard thick client
o Desktop applications
o Meets recommended requirements for running Windows
 Thin client
o Basic applications
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o Meets minimum requirements for running Windows
Home Server PC
o Media streaming
o File sharing
o Print sharing
o Gigabit NIC
o RAID array
1.10 Given a scenario, evaluate types and features of display devices.
 Types
o CRT
o LCD
o LED
o Plasma
o Projector
o OLED
 Refresh rates
 Resolution
 Native resolution
 Brightness/lumens
 Analog vs. digital
 Privacy/antiglare filters
 Multiple displays
1.11 Identify connector types and associated cables.
 Display connector types
o DVI-D
o DVI-I
o DVI-A
o Displayport
o RCA
o DB-15
o BNC
o miniHDMI
o RJ-45
o miniDin-6
 Display cable types
o HDMI
o DVI
o VGA
o Component
o Composite
o S-video
o RGB
o Coaxial
o Ethernet
 Device connectors and pin arrangements
o SATA
o eSATA
o PATA
 IDE
 EIDE
o Floppy
o USB
o IEEE1394
o SCSI

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o PS/2
o Parallel
o Serial
o Audio
o RJ-45
 Device cable types
o SATA
o eSATA
o IDE
o EIDE
o Floppy
o USB
o IEEE1394
o SCSI
 68pin vs. 50pin vs. 25pin
o Parallel
o Serial
o Ethernet
o Phone
1.12 Install and configure various peripheral devices.
 Input devices
o Mouse
o Keyboard
o Touch screen
o Scanner
o Barcode reader
o KVM
o Microphone
o Biometric devices
o Game pads
o Joysticks
o Digitizer
 Multimedia devices
o Digital cameras
o Microphone
o Webcam
o Camcorder
o MIDI enabled devices
 Output devices
o Printers
o Speakers
o Display devices
2.0 Networking
2.1 Identify types of network cables and connectors.
 Fiber
o Connectors: SC, ST and LC
 Twisted Pair
o Connectors: RJ-11, RJ-45
o Wiring standards: T568A, T568B
 Coaxial
o Connectors: BNC, F-connector
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2.2 Categorize characteristics of connectors and cabling.
 Fiber
o Types (single-mode vs. multi-mode)
o Speed and transmission limitations
 Twisted pair
o Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, plenum, PVC
o Speed and transmission limitations
 Coaxial
o Types: RG-6, RG-59
o Speed and transmission limitations
2.3 Explain properties and characteristics of TCP/IP.
 IP class
o Class A
o Class B
o Class C
 IPv4 vs. IPv6
 Public vs. private vs. APIPA
 Static vs. dynamic
 Client-side DNS
 DHCP
 Subnet mask
 Gateway
2.4 Explain common TCP and UDP ports, protocols, and their purpose.
 Ports
o 21 – FTP
o 23 – TELNET
o 25 – SMTP
o 53 – DNS
o 80 – HTTP
o 110 – POP3
o 143 – IMAP
o 443 – HTTPS
o 3389 – RDP
 Protocols
o DHCP
o DNS
o LDAP
o SNMP
o SMB
o SSH
o SFTP
 TCP vs. UDP
2.5 Compare and contrast wireless networking standards and encryption types.
 Standards
o 802.11 a/b/g/n
o Speeds, distances and frequencies
 Encryption types
o WEP, WPA, WPA2, TKIP, AES
2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings.
 MAC filtering
 Channels (1 – 11)
 Port forwarding, port triggering
 SSID broadcast (on/off)
 Wireless encryption
CompTIA A+ 220-801 Certification Exam Objectives
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 Firewall
 DHCP (on/off)
 DMZ
 NAT
 WPS
 Basic QoS
2.7 Compare and contrast Internet connection types and features.
 Cable
 DSL
 Dial-up
 Fiber
 Satellite
 ISDN
 Cellular (mobile hotspot)
 Line of sight wireless internet service
 WiMAX
2.8 Identify various types of networks.
 LAN
 WAN
 PAN
 MAN
 Topologies
o Mesh
o Ring
o Bus
o Star
o Hybrid
2.9 Compare and contrast network devices their functions and features.
 Hub
 Switch
 Router
 Access point
 Bridge
 Modem
 NAS
 Firewall
 VoIP phones
 Internet appliance
2.10 Given a scenario, use appropriate networking tools.
 Crimper
 Multimeter
 Toner probe
 Cable tester
 Loopback plug
 Punchdown tool
3.0 Laptops
3.1 Install and configure laptop hardware and components.
 Expansion options
o Express card /34
o Express card /54
CompTIA A+ 220-801 Certification Exam Objectives
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o PCMCIA
o SODIMM
o Flash
 Hardware/device replacement
o Keyboard
o Hard Drive (2.5 vs. 3.5)
o Memory
o Optical drive
o Wireless card
o Mini-PCIe
o screen
o DC jack
o Battery
o Touchpad
o Plastics
o Speaker
o System board
o CPU
3.2 Compare and contrast the components within the display of a laptop.
 Types
o LCD
o LED
o OLED
o Plasma
 Wi-Fi antenna connector/placement
 Inverter and its function
 Backlight
3.3 Compare and contrast laptop features.
 Special function keys
o Dual displays
o Wireless (on/off)
o Volume settings
o Screen brightness
o Bluetooth (on/off)
o Keyboard backlight
 Docking station vs. port replicator
 Physical laptop lock and cable lock
4.0 Printers
4.1 Explain the differences between the various printer types and summarize the associated
imaging process.
 Laser
o Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers,
separate pads, duplexing assembly
o Imaging process: processing, charging, exposing, developing, transferring,
fusing and cleaning
 Inkjet
o Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belt
o Calibration
 Thermal
o Feed assembly, heating element
o Special thermal paper
 Impact
CompTIA A+ 220-801 Certification Exam Objectives
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o Print head, ribbon, tractor feed
o Impact paper
4.2 Given a scenario, install, and configure printers.
 Use appropriate printer drivers for a given operating system
 Print device sharing
o Wired
 USB
 Parallel
 Serial
 Ethernet
o Wireless
 Bluetooth
 802.11x
 Infrared (IR)
o Printer hardware print server
 Printer sharing
o Sharing local/networked printer via Operating System settings
4.3 Given a scenario, perform printer maintenance.
 Laser
o Replacing toner, applying maintenance kit, calibration, cleaning
 Thermal
o Replace paper, clean heating element, remove debris
 Impact
o Replace ribbon, replace print head, replace paper
5.0 Operational Procedures
5.1 Given a scenario, use appropriate safety procedures.
 ESD straps
 ESD mats
 Self-grounding
 Equipment grounding
 Personal safety
o Disconnect power before repairing PC
o Remove jewelry
o Lifting techniques
o Weight limitations
o Electrical fire safety
o CRT safety – proper disposal
o Cable management
 Compliance with local government regulations
5.2 Explain environmental impacts and the purpose of environmental controls.
 MSDS documentation for handling and disposal
 Temperature, humidity level awareness and proper ventilation
 Power surges, brownouts, blackouts
o Battery backup
o Surge suppressor
 Protection from airborne particles
o Enclosures
o Air filters
 Dust and debris
o Compressed air
o Vacuums
 Component handling and protection
CompTIA A+ 220-801 Certification Exam Objectives
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o Antistatic bags
 Compliance to local government regulations
5.3 Given a scenario, demonstrate proper communication and professionalism.
 Use proper language – avoid jargon, acronyms, slang when applicable
 Maintain a positive attitude
 Listen and do not interrupt the customer
 Be culturally sensitive
 Be on time (if late contact the customer)
 Avoid distractions
o Personal calls
o Talking to co-workers while interacting with customers
o Personal interruptions
 Dealing with difficult customer or situation
o Avoid arguing with customers and/or being defensive
o Do not minimize customer’s problems
o Avoid being judgmental
o Clarify customer statements (ask open ended questions to narrow the scope of
the problem, restate the issue or question to verify understanding)
 Set and meet expectations/timeline and communicate status with the customer
o Offer different repair/replacement options if applicable
o Provide proper documentation on the services provided
o Follow up with customer/user at a later date to verify satisfaction
 Deal appropriately with customers confidential materials
o Located on a computer, desktop, printer, etc
5.4 Explain the fundamentals of dealing with prohibited content/activity.
 First response
o Identify
o Report through proper channels
o Data/device preservation
 Use of documentation/documentation changes
 Chain of custody
o Tracking of evidence/documenting process
CompTIA A+ 220-801 Certification Exam Objectives
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CompTIA A+ Acronyms
Introduction
The following is a list of acronyms which appear on the CompTIA A+ exams. Candidates are encouraged
to review the complete list and attain a working knowledge of all listed acronyms as a part of a
comprehensive exam preparation program.
ACRONYM
AC
ACL
ACPI
ACT
ADSL
AGP
AMD
APIPA
APM
ARP
ASR
ATA
ATAPI
ATM
ATX
A/V
BIOS
BNC
BTX
CAPTCHA
SPELLED OUT
alternating current
access control list
advanced configuration power interface
activity
asymmetrical digital subscriber line
accelerated graphics port
advanced micro devices
automatic private internet protocol addressing
advanced power management
address resolution protocol
automated system recovery
advanced technology attachment
advanced technology attachment packet interface
asynchronous transfer mode
advanced technology extended
Audio Video
basic input/output system
Bayonet-Neill-Concelman or British Naval Connector
balanced technology extended
Completely Automated Public Turing Test To Tell Computers and Humans
Apart
CCFL
Cold Cathode Fluorescent Lamp
CD
CD-ROM
CD-RW
CDFS
CFS
CMOS
CNR
COMx
CPU
compact disc
compact disc-read-only memory
compact disc-rewritable
compact disc file system
Central File System, Common File System, Command File System
complementary metal-oxide semiconductor
Communications and Networking Riser
communication port (x=port number)
central processing unit
CompTIA A+ 220-801 Certification Exam Objectives
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CRIMM
CRT
DAC
DB-25
DB-9
DC
DDOS
DDR
DDR RAM
DDR SDRAM
DFS
DHCP
DIMM
DIN
DIP
DLT
DLP
DMA
DMZ
DNS
DOS
DRAM
DSL
DVD
DVD-RAM
DVD-ROM
DVD-R
DVD-RW
DVI
ECC
ECP
EEPROM
EFS
EIDE
EMI
EMP
EPROM
EPP
ERD
ESD
EVGA
EVDO
FAT
FAT12
Continuity Rambus Inline Memory Mode
cathode-ray tube
discretionary access control
serial communications D-shell connector, 25 pins
9 pin D shell connector
direct current
distributed denial of service
double data-rate
double data-rate random access memory
double data-rate synchronous dynamic random access memory
distributed file system
dynamic host configuration protocol
dual inline memory module
Deutsche Industrie Norm
dual inline package
digital linear tape
digital light processing
direct memory access
demilitarized zone
domain name service or domain name server
denial of service
dynamic random access memory
digital subscriber line
digital video disc or digital versatile disc
digital video disc-random access memory
digital video disc-read only memory
digital video disc-recordable
digital video disc-rewritable
digital visual interface
error correction code
extended capabilities port
electrically erasable programmable read-only memory
encrypting file system
enhanced integrated drive electronics
electromagnetic interference
electromagnetic pulse
erasable programmable read-only memory
enhanced parallel port
emergency repair disk
electrostatic discharge
extended video graphics adapter/array
evolution data optimized or evolution data only
file allocation table
12-bit file allocation table
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FAT16
FAT32
FDD
Fn
FPM
FRU
FSB
FTP
FQDN
Gb
GB
GDI
GHz
GUI
GPS
GSM
HAL
HAV
HCL
HDD
HDMI
HPFS
HTML
HTPC
HTTP
HTTPS
I/O
ICMP
ICR
IDE
IDS
IEEE
IIS
IMAP
IP
IPCONFIG
IPP
IPSEC
IR
IrDA
IRQ
ISA
ISDN
ISO
16-bit file allocation table
32-bit file allocation table
floppy disk drive
Function (referring to the function key on a laptop)
fast page-mode
field replaceable unit
Front Side Bus
file transfer protocol
fully qualified domain name
gigabit
gigabyte
graphics device interface
gigahertz
graphical user interface
global positioning system
global system for mobile communications
hardware abstraction layer
Hardware Assisted Virtualization
hardware compatibility list
hard disk drive
high definition media interface
high performance file system
hypertext markup language
Home theater PC
hypertext transfer protocol
hypertext transfer protocol over secure sockets layer
input/output
internet control message protocol
intelligent character recognition
integrated drive electronics
Intrusion Detection System
Institute of Electrical and Electronics Engineers
Internet Information Services
internet mail access protocol
internet protocol
internet protocol configuration
internet printing protocol
internet protocol security
infrared
Infrared Data Association
interrupt request
industry standard architecture
integrated services digital network
Industry Standards Organization
CompTIA A+ 220-801 Certification Exam Objectives
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ISP
JBOD
Kb
KB
LAN
LBA
LC
LCD
LDAP
LED
Li-on
LPD/LPR
LPT
LVD
MAC
MAPI
MAU
Mb
MB
MBR
MBSA
MFD
MFP
MHz
MicroDIMM
MIDI
MIME
MIMO
MMC
MMX
MP3
MP4
MPEG
MSCONFIG
MSDS
MUI
NAC
NAS
NAT
NetBIOS
NetBEUI
NFS
NIC
NiCd
internet service provider
just a bunch of disks
kilobit
Kilobyte or knowledge base
local area network
logical block addressing
Lucent connector
liquid crystal display
lightweight directory access protocol
light emitting diode
lithium-ion
line printer daemon / line printer remote
line printer terminal
low voltage differential
media access control / mandatory access control
messaging application programming interface
media access unit, media attachment unit
megabit
megabyte
master boot record
Microsoft Baseline Security Analyzer
multi-function device
multi-function product
megahertz
micro dual inline memory module
musical instrument digital interface
multipurpose internet mail extension
Multiple Input Multiple Output
Microsoft management console
multimedia extensions
Moving Picture Experts Group Layer 3 Audio
Moving Picture Experts Group Layer 4
Moving Picture Experts Group
Microsoft configuration
material safety data sheet
multilingual user interface
network access control
network-attached storage
network address translation
networked basic input/output system
networked basic input/output system extended user interface
network file system
network interface card
nickel cadmium
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NiMH
NLX
NNTP
NTFS
NTLDR
NTP
OCR
OEM
OLED
OS
PAN
PATA
PC
PCI
PCIe
PCIX
PCL
PCMCIA
PDA
PGA
PGA2
PII
PIN
PKI
PnP
POP3
PoS
POST
POTS
PPP
PPTP
PRI
PROM
PS/2
PSTN
PSU
PVC
PXE
QoS
RAID
RAM
RAS
RDRAM
RDP
nickel metal hydride
new low-profile extended
network news transfer protocol
new technology file system
new technology loader
Network Time Protocol
optical character recognition
original equipment manufacturer
Organic Light Emitting Diode
operating system
personal area network
parallel advanced technology attachment
personal computer
peripheral component interconnect
peripheral component interconnect express
peripheral component interconnect extended
printer control language
Personal Computer Memory Card International Association
personal digital assistant
pin grid array
pin grid array 2
Personally Identifiable Information
personal identification number
public key infrastructure
plug and play
post office protocol 3
Point of Sale
power-on self test
plain old telephone service
point-to-point protocol
point-to-point tunneling protocol
primary rate interface
programmable read-only memory
personal system/2 connector
public switched telephone network
power supply unit
permanent virtual circuit
preboot execution environment
quality of service
redundant array of independent (or inexpensive) discs
random access memory
remote access service
RAMBUS® dynamic random access memory
Remote Desktop Protocol
CompTIA A+ 220-801 Certification Exam Objectives
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
17 of 21
RF
RFI
RGB
RIMM
RIP
RIS
RISC
RJ
RJ-11
RJ-45
RMA
ROM
RS-232 or RS-232C
RTC
SAN
SAS
SATA
SC
SCP
SCSI
SCSI ID
SD card
SDRAM
SEC
SFC
SFF
SGRAM
SIMM
SLI
S.M.A.R.T.
SMB
SMTP
SNMP
SoDIMM
SOHO
SP
SP1
SP2
SP3
SP4
SPDIF
SPGA
SRAM
SSH
radio frequency
radio frequency interference
red green blue
RAMBUS® inline memory module
routing information protocol
remote installation service
reduced instruction set computer
registered jack
registered jack function 11
registered jack function 45
returned materials authorization
read only memory
recommended standard 232
real-time clock
storage area network
Serial Attached SCSI
serial advanced technology attachment
subscription channel
secure copy protection
small computer system interface
small computer system interface identifier
secure digital card
synchronous dynamic random access memory
single edge connector
system file checker
Small Form Factor
synchronous graphics random access memory
single inline memory module
scalable link interface or system level integration or scanline interleave mode
self-monitoring, analysis, and reporting technology
server message block or small to midsize business
simple mail transfer protocol
simple network management protocol
small outline dual inline memory module
small office/home office
service pack
service pack 1
service pack 2
service pack 3
service pack 4
Sony-Philips digital interface format
staggered pin grid array
static random access memory
secure shell
CompTIA A+ 220-801 Certification Exam Objectives
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
18 of 21
SSID
SSL
ST
STP
SVGA
SXGA
TB
TCP
TCP/IP
TDR
TFTP
TKIP
TPM
UAC
UART
UDF
UDMA
UDP
UNC
UPS
URL
USB
USMT
UTP
UXGA
VESA
VFAT
VGA
VM
VoIP
VPN
VRAM
WAN
WAP
WEP
WIFI
WINS
WLAN
WPA
WUXGA
XGA
ZIF
ZIP
service set identifier
secure sockets layer
straight tip
shielded twisted pair
super video graphics array
super extended graphics array
terabyte
transmission control protocol
transmission control protocol/internet protocol
time domain reflectometer
trivial file transfer protocol
Temporal Key Integrity Protocol
trusted platform module
user account control
universal asynchronous receiver transmitter
user defined functions or universal disk format or universal data format
ultra direct memory access
user datagram protocol
universal naming convention
uninterruptible power supply
uniform resource locator
universal serial bus
user state migration tool
unshielded twisted pair
ultra extended graphics array
Video Electronics Standards Association
virtual file allocation table
video graphics array
Virtual Machine
voice over internet protocol
virtual private network
video random access memory
wide area network
wireless application protocol
wired equivalent privacy
wireless fidelity
windows internet name service
wireless local area network
wireless protected access
wide ultra extended graphics array
extended graphics array
zero-insertion-force
zigzag inline package
CompTIA A+ 220-801 Certification Exam Objectives
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
19 of 21
A+ Proposed Hardware and Software List
** CompTIA has included this sample list of hardware and software to assist candidates as they
prepare for the A+ exam. This list may also be helpful for training companies who wish to create
a lab component to their training offering. The bulleted lists below each topic are a sample list
and not exhaustive.
Equipment
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iPad tablet
Android tablet
Laptop
Desktop
Monitors
SOHO Router/switch
Access point
Printer (laser/wireless)
Power strips
Surge suppressor
UPS
Spare parts/hardware
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Motherboards
RAM
Hard drives
Power supplies
Video cards
Sounds cards
CompTIA A+ 220-801 Certification Exam Objectives
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
20 of 21

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Network cards
Wireless NICs
Fans/cooling devices
CPUs
Connectors/cables
Adapters
Network cables/connectors
AC adapters
Optical drives
Jumpers/screws/stand-offs
Cases
Bulk cable
Maintenance kit
Tools
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Screw drivers
Multimeter
Wire cutters
Punchdown tool
Crimper
Power supply tester
Cable stripper
POST cards
Standard technician toolkit
ESD strap
Software
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Operating system disks (WinXP, Vista, Windows 7)
Antivirus software
Virtualization software
Anti-malware
Driver software
Anti-spyware
CompTIA A+ 220-801 Certification Exam Objectives
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
21 of 21
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