How To Care For Your New Home

How To Care For Your New Home
Customer Service Department
How To Care For Your New Home
Important information you might not be aware of.
1) Toilet: Toilets in new homes are “low flow” as required by
federal law. Avoid flushing sanitary napkins, cleaning or
baby wipes down the toilet as this causes them to clog and
overflow. Avoid use of chlorine tablets/cleaners in the
tanks of toilets which can void all warranties and cause the
components of the toilet to fail.
2) Hose Bib: A shut-off valve is located near the hot water
heater. An additional shut-off valve is located in a closet or
cabinet near the bathroom sink. A vacuum breaker is
required to be installed on each hose bib. Occasionally,
the breaker emits a whining noise when in use.
4) Water Heater: The recommended temperature for hot water
heaters is 120 degrees. Per code, the builder is not permitted to increase the temperature. It takes approximately
1-1 ½ minutes for hot water to reach the plumbing fixture.
5) Tankless Hot Water Heater: It takes .9 gallons of water to
run before the water begins to heat. In colder weather the
pressure on the hot side will decrease due to the tankless
hot water heater heating colder water.
6) Tub and Shower: To prevent scalding, all tub and shower
fixtures are required to be on a tempered water system.
The temperature to these fixtures will never be as hot as
water to sinks.
7) Disposal: It is recommended to run cold water when using
the disposal. Avoid putting grease or hard food products
such as seeds or bones in the disposal. Running through
slices of lemons or oranges help clean and deodorize the
8) Water Pressure Regulator: The manufacturer setting is
55psi (pounds per square inch). Turning this up for more
pressure can cause toilets to constantly run, the “O- rings”
in faucets to fail which causes a constant drip, and/or
cause the pressure line to release at the water heater
which can cause flooding around the water heater.
1) Arc Fault breaker: They are a code-required safety feature.
The breaker can trip when an appliance is plugged in or
unplugged in the ON position. Lightning can also cause an
Arc Fault to trip. Any appliances or electronics that
constantly trip the breaker should be discarded or repaired.
2) Ground Fault Circuit Interrupter (GFCI/GFI): These
outlets are a code-required safety feature designed to
protect people from electrical shock. GFCI outlets cut
power to the outlet when there is a short or when the cord
or appliance is wet or has moisture in it. Each outside plug
has a GFCI installed in it. There are 2 GFCI plugs in the
kitchen, 1 or 2 in the bathroom and 1 in the garage. Some
counties and municipalities require the garage door opener
to be on a GFCI circuit so if the GFCI is tripped the door
opener will not work. If a plug(s) quit working check GFCI
outlets before calling the DR Horton Warranty Department
or electrician.
3) Tamper Resistant Outlet: These outlets prevent objects
from being stuck into them causing a person to be
shocked. It can be difficult at first to plug in something into
them but after they are broken in they are easier to use.
Caulk and Paint:
1) Paint: The paint used in your home is a flat paint that
comes from Sherwin Williams. Your paint colors should be
listed on your selection sheet that is included in your closing files. Do not try to wash scuffs/marks off of flat paint.
It is best to just touch them up.
2) Interior Caulking: All interior caulking shrinks and
deteriorates. It might happen quicker in one part of your
home than in another. You will see this in areas where
two boards meet. For example: corner of a room where
the crown molding meets. This is considered routine
homeowner maintenance and is not covered under
3) Exterior Caulking/Silicone: As interior caulking shrinks and
deteriorates so does exterior caulk and silicone. Caulk/silicone is used around your windows and doors, joints of trim
material as well as other areas around your home. This is
considered routine homeowner maintenance. It is
recommended to be checked and areas repaired at least
once every 6 months.
Irrigation Systems/Yard Maintenance:
1) Start Times- Set only one start time so as not to be confused with run times. When a start time is set it
automatically advances to the next zone.
2) Winterizing- Turn off water to irrigation system in the fall/
winter before it freezes. The shut off is located in a box
(in or above ground) in the front flower bed. You only need
to shut off one of the valves.
3) Watering- Water your yard daily during the spring and summer months. Best time to water is early in the morning. If
there are consecutive days with temperatures consistently
above 95 degrees, it can be beneficial to water for a short
period of time in the late afternoon as well. Be sure not to
over water, this can do as much damage as not watering
at all.
4) Fertilizing- It is recommended that you fertilize and use
weed treatment on your lawn regularly. Follow the
manufacturer’s guidelines for best results.
5) Lack of sun- It is possible that there will be areas in your
yard that do not receive much sunlight and therefore are
less likely to thrive. Installing an alternate ground
covering might be necessary. This is considered to be
homeowner maintenance.
1) Air Filters: They should be replaced every 30-45 days.
We recommend the standard fiberglass air filters, as the
thicker pleated filters can restrict the air flow. Pleated
filters are OK to use if preferred, however they still need
to be changed every 30 days, as they do get clogged up
faster, because they do collect more allergens and dust.
Clogged air filters can cause an HVAC system to freeze up
in the cooling season and can cause the system to overheat in the heating season.
2) Air Filter Locations: Single-level homes have one air filter
located in the filter grill. Two-level homes have two air
filters, located in the filter grills. The filter grills are
located either on the ceiling, or in the wall of the home.
In some homes the filter is located at the bottom of the
3) Thermostats/Zone Systems- Two-level homes have one
HVAC system with two thermostats. Each of the thermostats must be set on the same mode at all times (heat or
a/c) and should be set within two degrees of each other or
the same temperature. Setting them further apart could
cause the unit to not function properly which could
possibly cause damage in your home.
4) Heat pump system operation: In the heating season, frost
will collect on the outdoor unit as a part of normal
operation. The system will then go into a defrost mode, at
this time the unit will make an unusual or loud noise and
steam comes out of the top of the unit while it is defrosting.
Then it will make another unusual noise and go back into
normal heat pump operation. When someone has never
had a heat pump system before, the cycle that it goes
through concerns them. It is a necessary cycle and
normal operation of a heat pump system.
5) Light switches near gas furnaces: There is a “light switch”
near the furnace that could get accidentally turned off.
This switch will kill the power to the HVAC system. Check
this switch if you experience a total loss of your HVAC
before contacting the warranty department.
Garage Doors:
1) Loss of power- Garage doors are on a GFI outlet, so if the
door is not working check to see that the GFI has not
been tripped (push in the red button in middle of plug to
reset). If you lose power pull the red pull cord on each
garage door motor which allows you to change the
garage door from automatic to manual.
2) Door not opening/closing properly- If the door is not
opening and closing properly check the photo eye sensors
at the bottom of each door opening to ensure there are no
obstructions and the sensors are still lined up facing each
Customer Service Department
2188 Parkway Lake Drive, Suite 200
Hoover, AL 35244
Office: (205) 822-1611 /
Customer Service Department
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