Distributor FAQs
Distributor FAQs
SheerSense Limited Tel: 0330 223 1167 email: info@sheersense.com web: www.sheersense.com
1. Why should LipSense® Liquid Lip Colour initially be sold in a set?
The long-lasting properties of the LipSense® colour product is enhanced by using one of the LipSense®
Moisturising Glosses. LipSense® Glosses were formulated to work with the long-lasting technology of
LipSense® whereas other gloss formulations may break down the staying power of LipSense®. In
addition, the Moisture Glosses help to keep the lips moist and plump. The Ooops! Remover is
especially designed to erase those Ooops! mistakes that can occur when applying the lip colour.
2. What if my repeat customers have plenty of Ooops! left but would like to buy another colour
or Gloss without having to buy the whole set?
Sell them an individual colour or Gloss. Remember, LipSense® should initially be bought in set form.
When you, the Distributor, buy your product from SheerSense®, you can buy as many singles as you
purchase complete sets. This allows you to have single colours for just such situations. Remember
when ordering extra singles, you will need extra Gloss as well.
3. Do I have to charge the suggested retail price for the product?
SheerSense® has determined the Suggested Retail Price for each product in our line. We strongly
discourage selling the product for anything more or less than the Suggested Retail Price. If customers
wish to purchase products at a discount they may become a SheerSense® Distributor and purchase
products directly from the company at a 20% up to a 40% discount from suggested retail.
4. What are your normal business hours?
Normal business hours are 9:30 AM to 5:30 PM Monday to Friday.
5. How long does it take to receive a product order?
Orders are generally processed for within two business days after receipt. It will usually take between
five to seven working days upon receipt of the order.
6. What is the best and most expeditious way to place an order?
The quickest and most efficient way of ordering your product is on-line ordering. You may also fax or
mail in your orders. When faxing or mailing in orders please make sure that all information is filled out
completely and correctly on each form.
_________________________________________________________________________________________
SheerSense Ltd • Devlex House • Silverhills Road • Decoy Industrial Estate • Newton Abbot • Devon TQ12 5ND
Tel: 0330 223 1167 • email: info@sheersense.com • website: www.sheersense.com
SheerSense Ltd. Reg. No. 07487540 Registered Office: 5 Pellew Arcade • Teign Street • Teignmouth • Devon TQ14 8EB
VAT Reg. No. 122 3004 82
Distributor FAQs
7. Can I phone in my orders?
Yes, the office is available during normal business hours to take your telephone orders, or to help you
with your on-line or fax order. However, we strongly suggest ordering online as this is the quickest
and most efficient ordering method.
8. Where can I sell the product?
SheerSense® is set up as a Direct Selling Company. Distributors sell product via group demonstrations
in homes, at work, at trade shows, conventions and expo events. You may sell SeneGence® products
anywhere within the Country in which you are a Distributor. As well, you may sponsor new
Distributors in any Country in which SeneGence® is currently allowing new Distributor sign ups. This
includes small, privately owned, non-chain retail establishments as well. You cannot sell the product
on eBay or Amazon and doing so will be seen as going against your Distributors contract. You must
sell the product at the retail price.
9. Can I advertise on the web, including putting up my own web-site?
Trademarked or copyrighted material shall not be used as part of the content of any website or web
page, except: (1) on a Company-approved website (e.g. SheerSense®), (2) if specifically approved by
SheerSense® to link to a SheerSense® site, (3) or, as provided to the Distributors by SheerSense® as a
website page referencing the product and the Distributor's SeneSite®. Trademarked or copyrighted
material may not be used in any meta tags, domain names or URL, or to register for any internet
search engine or direct traffic to any unapproved website. Complete details can be found in the
Distributors Terms and Conditions under INTERNET RESTRICTIONS.
10. What is the return policy for a Distributor with their customer regarding our products?
If a problem should occur with your customer regarding product, it is the Distributor's responsibility
to either exchange product or refund the money to the customer. SheerSense® guarantees
replacement, to the Distributor, of any products returned to you by your customer. Please see the
Distributors Terms and Conditions for more specific aspects of the product guarantee.
_________________________________________________________________________________________
SheerSense Ltd • Devlex House • Silverhills Road • Decoy Industrial Estate • Newton Abbot • Devon TQ12 5ND
Tel: 0330 223 1167 • email: info@sheersense.com • website: www.sheersense.com
SheerSense Ltd. Reg. No. 07487540 Registered Office: 5 Pellew Arcade • Teign Street • Teignmouth • Devon TQ14 8EB
VAT Reg. No. 122 3004 82
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