Update the RetinaVue 100 Imager software

Update the RetinaVue 100 Imager software
RetinaVueTM 100 Imager
Update the RetinaVue 100 Imager software
Note Patient list changes will only be made to the RetinaVue 100 Imager after it is undocked from
the docking station charger. (Transferring patient list information requires additional RetinaVue
Network software.)
Note DICOM files will be available to the RetinaVue Network once the RetinaVue 100 Imager is
docked.
CAUTION Do NOT remove the SD Card or the power source from the device during boot up.
Take note of the current software version:
a. Touch Settings.
b. Touch About to view the software version.
Before you begin, you will need the following:
•
•
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A computer with an Internet connection.
The docking station charger with a USB cable connected to the power source.
The RetinaVue 100 Imager containing the SD card that you plan to update. (Alternatively,
you can use a blank, formatted, 8GB to 32GB SD Card to transfer the downloaded software
update to the RetinaVue 100 Imager.)
1. Ensure that any patient data that you want to save is transferred to the RetinaVue Network by
docking the RetinaVue 100 Imager into the docking station charger with a USB cable connected
to a computer. (If the RetinaVue Network software is not already open, double-click the desktop
icon.)
2. Remove the RetinaVue 100 Imager from the docking station charger, touch Settings then touch
Advanced settings.
3. Touch Format SD.
SD Card cover and port
4. Touch OK.
5. Power down the RetinaVue 100 Imager and remove the SD Card.
6. Insert the SD Card into an open SD Card reader port on the computer.
7. Download the software update from https://www.retinavue.net/RN_CustomerPortal/ and
transfer the software update to a computer.
8. Transfer the software update from the computer to the SD Card.
Note Use a safe eject method when ejecting the SD card to ensure a complete software
transfer to the SD card. (Options include right-clicking on the Start Menu > Open Windows
Explorer> right-click on SD card> click Eject. Or, click on the Taskbar>Show hidden icons > click
Safely Remove Hardware and Eject Media> click Eject SDHC.
If an eject menu is not available with your system settings, wait until the files have completely
copied before manually ejecting the SD Card.
North America Technical Support 1.800.535.6663
8:00 AM – 5:00 PM EST Monday – Friday
www.welchallyn.com/support
Australia Technical Support 1800 650 083
8:30 – 17:00 AEDT Monday – Friday
techsupport.au@welchallyn.com
Revision date: 2017-04; DIR 80021814 Ver. C
RetinaVueTM 100 Imager
9. Remove the SD Card from the computer.
10. Insert the SD Card into the RetinaVue 100 Imager.
11. Place the RetinaVue 100 Imager on the docking station charger, connect the docking station
charger via a USB cable to a computer running the RetinaVue Network software, and then power
up the RetinaVue 100 Imager.
Note The update process typically takes a few minutes to cycle through the complete update.
During the update process, it is normal to see both a blank screen and an update screen that
appear several times before the RetinaVue 100 Imager automatically reboots.
12. After the RetinaVue 100 Imager boots up to the Home screen, confirm the software update.
a. Touch Settings.
b. Touch About to view the software version.
13. Touch OK.
You are ready to use the updated software.
Troubleshooting software updates
Note The RetinaVue 100 Imager boots up normally after a successful software update, however
if a software update fails, the RetinaVue 100 Imager displays a failed update error message.
Power loss during software update:
•
If a power loss occurs during the software update or if there are hardware issues, the
RetinaVue 100 Imager posts a blank screen. Remove the battery, reinstall it, and
restart RetinaVue 100 Imager. By performing this power cycle, the RetinaVue 100
Imager reverts to a previous version of software. Repeat the steps to perform the
update again.
Corrupted software files:
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If the software update on the SD Card is corrupted, the RetinaVue 100 Imager displays
a failed update error message indicating that the RetinaVue 100 Imager is unable to
load the software from the SD Card. Remove the SD Card, reformat it on a PC. Repeat
the steps to perform the update again.
Update extraction file error
If the RetinaVue 100 Imager displays the failed update error message, Update file extraction
failed. Power off device and restart, the SD Card does not have sufficient space. Remove all files
(except the update image) from the SD Card. Perform the update again.
North America Technical Support 1.800.535.6663
8:00 AM – 5:00 PM EST Monday – Friday
www.welchallyn.com/support
Australia Technical Support 1800 650 083
8:30 – 17:00 AEDT Monday – Friday
techsupport.au@welchallyn.com
Revision date: 2017-04; DIR 80021814 Ver. C
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