Operating Instructions - AV-iQ

Operating Instructions - AV-iQ
Operating Instructions
For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.
TABLE OF CONTENTS
Introduction......................................................................................................................................................... 6
How to Read This Manual................................................................................................................................. 7
Symbols...........................................................................................................................................................7
Disclaimer........................................................................................................................................................7
Notes............................................................................................................................................................... 7
Terminology........................................................................................................................................................ 8
Precautions for Use.............................................................................................................................................9
Handling This Product.................................................................................................................................... 9
Wireless Networking..................................................................................................................................... 9
Cleaning....................................................................................................................................................... 10
Copyright Notice......................................................................................................................................... 10
1. Overview
Things You Can Do with Interactive Whiteboard.......................................................................................... 11
Screen Configuration....................................................................................................................................... 16
Screen Display Modes.................................................................................................................................... 18
Icons Displayed on the Interactive Whiteboard............................................................................................ 19
Operating the Screen...................................................................................................................................... 25
Inserting a USB Flash Memory Device........................................................................................................... 27
2. Using a Whiteboard
Basic Operations..............................................................................................................................................29
Writing on the Screen..................................................................................................................................29
Deleting Strokes........................................................................................................................................... 33
Enlarging, Reducing, or Moving the Strokes.............................................................................................39
Cutting, Copying, or Pasting Strokes......................................................................................................... 40
Changing the Display Magnification/Moving the Display Area............................................................ 42
Undoing Operations....................................................................................................................................45
Operating a Page............................................................................................................................................ 46
Adding a Page............................................................................................................................................. 46
Deleting a page........................................................................................................................................... 47
Turning Pages...............................................................................................................................................48
Operating a File............................................................................................................................................... 49
Saving Pages................................................................................................................................................49
Saving Pages Temporarily.......................................................................................................................... 52
1
Importing a File............................................................................................................................................ 53
Importing a Temporarily Saved File........................................................................................................... 56
Sending Pages by E-mail............................................................................................................................ 59
Specifying Destinations............................................................................................................................... 62
Printing.......................................................................................................................................................... 65
Linking with a Smart Device........................................................................................................................ 67
3. Connecting Devices
Devices That Can Be Connected to the Machine..........................................................................................69
Connecting a Computer or Tablet to the Machine........................................................................................71
Connecting a Video Conferencing Device to the Machine..........................................................................73
Sharing the Whiteboard Screen in a Video Conference..........................................................................74
Using a Projector to Project a Screen............................................................................................................. 76
4. Connecting to a Video Conference
Using the RICOH UCS Function......................................................................................................................79
Installation Requirements.............................................................................................................................80
Preparing for Use.........................................................................................................................................82
Holding a Meeting...................................................................................................................................... 83
What you can do during a meeting........................................................................................................... 84
Specifying the Settings.................................................................................................................................86
5. Using the Web Page of the Machine
Things You Can Do on the Web Page........................................................................................................... 89
Displaying the Top Page............................................................................................................................. 89
Downloading Temporarily Saved Files.......................................................................................................... 91
Managing Temporarily Saved Files............................................................................................................... 93
Opening Administrator Settings...................................................................................................................... 95
6. Using the Machine to Perform Operations on a Computer Screen
IWB Remote Desktop Software Overview..................................................................................................... 97
Downloading IWB Remote Desktop Software.............................................................................................. 98
Installing IWB Remote Desktop Software.......................................................................................................99
Uninstalling IWB Remote Desktop Software............................................................................................... 101
Using IWB Remote Desktop Software to Perform Operations on a Computer Screen........................... 102
7. Using a Remote Whiteboard to Share the Screen
Overview of Remote Whiteboard................................................................................................................ 105
2
Opening a Remote Whiteboard Session.....................................................................................................107
Opening a Remote Whiteboard Session in Compatible Mode............................................................ 109
Closing a Remote Whiteboard Session....................................................................................................... 111
Participating in a Remote Whiteboard Session...........................................................................................112
Participating from the Interactive Whiteboard........................................................................................ 112
Participating from the Web Browser........................................................................................................115
Participating from Remote Viewer............................................................................................................116
Leaving a Remote Whiteboard Session.......................................................................................................119
Checking the Remote Whiteboard Information...........................................................................................120
8. Changing the Interactive Whiteboard Settings
Changing the Detailed Settings.................................................................................................................... 123
Displaying the Desktop..................................................................................................................................125
Icons on the Desktop................................................................................................................................. 125
Opening General Settings............................................................................................................................ 126
General Settings Icons.............................................................................................................................. 126
Opening Administrator Settings....................................................................................................................127
Administrator Settings................................................................................................................................128
Configuring Network Settings.......................................................................................................................132
Configuring Wireless Network Settings.......................................................................................................134
Setting the Date and Time............................................................................................................................. 136
Configuring Region and Language Settings................................................................................................137
Adding or Deleting Your Remote License.................................................................................................... 138
Adding Your Remote License....................................................................................................................138
Deleting a Remote License........................................................................................................................138
Configuring SMTP Server Settings............................................................................................................... 140
Settings for Using the Mail to Print Function............................................................................................ 140
Managing a Remote Contact List................................................................................................................. 142
Creating a Remote Contact List................................................................................................................ 142
Adding a Remote Contact List.................................................................................................................. 144
Exporting a Remote Contact List...............................................................................................................145
Managing an Email Address Book.............................................................................................................. 146
Creating an Email Address Book............................................................................................................. 146
Adding an Email Address Book............................................................................................................... 148
3
Exporting an Email Address Book............................................................................................................149
Managing a Shared Folder List.................................................................................................................... 150
Creating a Shared Folder List...................................................................................................................150
Importing a Shared Folder List................................................................................................................. 153
Exporting a Shared Folder List................................................................................................................. 154
Collecting Logs...............................................................................................................................................155
Saving the Log to a USB Flash Memory Device..................................................................................... 156
Attaching the Log to E-mail.......................................................................................................................156
Updating Your System...................................................................................................................................158
Updating the System Using a USB Flash Memory Device.....................................................................158
Changing the System Settings.......................................................................................................................160
Changing the Security Settings..................................................................................................................... 167
Changing the Print Settings........................................................................................................................... 170
Changing the Video Conference Settings....................................................................................................172
Managing Devices Connected via Bluetooth..............................................................................................173
Adding a device........................................................................................................................................ 173
Deleting a device.......................................................................................................................................173
Managing the Device Settings......................................................................................................................174
Performing a Configuration Settings Backup.......................................................................................... 175
Restoring Configuration Settings.............................................................................................................. 176
Synchronizing Settings on Multiple Whiteboards.................................................................................. 177
Restoring the Factory Default Settings..........................................................................................................178
9. Troubleshooting
If a Message is Displayed during Operation.............................................................................................. 179
If an Error Message is Displayed during Startup....................................................................................179
Error Messages Related to Drawing/Editing/Erasing Strokes............................................................. 180
Error Messages Related to Remote Whiteboard.................................................................................... 180
Error Messages Related to PDF File Importing/Saving......................................................................... 183
Error Messages Related to Temporarily Saved Files..............................................................................191
Error Messages Related to the RICOH UCS Function............................................................................191
Error Messages Related to the Authentication Function Using RICOH Streamline NX....................... 194
Error Messages Related to the System.................................................................................................... 195
Error Messages Related to Configuration Settings................................................................................. 196
4
Error Messages Related to Web Page.................................................................................................... 198
Other Error Messages...............................................................................................................................199
Error Massages Related to IWB Remote Desktop Software..................................................................200
When You Cannot Use the Interactive Whiteboard As You Want........................................................... 202
When Turning the System On/Off.......................................................................................................... 202
When Displaying an Image..................................................................................................................... 203
When Using the System as a Whiteboard.............................................................................................. 203
When Using the System as a Monitor..................................................................................................... 204
While Using Remote Whiteboard............................................................................................................205
When Using a USB Flash Memory Device............................................................................................. 205
When Accessing the Web Page.............................................................................................................. 206
When Printing............................................................................................................................................ 207
When Exporting or Importing Registration Data.................................................................................... 207
When Synchronizing Device Settings......................................................................................................209
10. Appendix
Managing the Machine with RICOH Streamline NX................................................................................. 211
Preparing for Use...................................................................................................................................... 211
Logging in.................................................................................................................................................. 212
Logging out................................................................................................................................................ 213
Using the Crestron Function.......................................................................................................................... 214
Using Remote Viewer.................................................................................................................................... 215
Installing Remote Viewer on a Computer................................................................................................ 216
Uninstalling Remote Viewer from the Computer..................................................................................... 217
Changing the Display Magnification of Remote Viewer........................................................................217
Configuring the Remote Viewer Settings................................................................................................. 218
Creating a Remote Contact List................................................................................................................ 219
Maintenance.................................................................................................................................................. 221
Cleaning the Display.................................................................................................................................221
List of Video Input Signals Supported by the Machine...............................................................................222
Specifications................................................................................................................................................. 227
Trademarks.....................................................................................................................................................231
5
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
6
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the software. Be sure to read these explanations.
Indicates supplementary information that you may find helpful, but not essential to completing a task.
[]
Indicates the names of screens, menus, settings, and buttons.
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
Notes
Contents of this manual are subject to change without prior notice.
Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
Two kinds of size notation are employed in this manual.
7
Terminology
This section explains the terms used in this manual.
Captured page
A page captured to the machine.
Stroke
A line can be drawn with your fingers. A stroke starts when you start drawing and ends when your
finger is moved away from the surface of the screen.
8
Precautions for Use
Handling This Product
Observe the following points when moving the machine:
• Turn off the machine and remove the AC adapter from the AC outlet.
• Remove all the connector cables connected to the machine.
When carrying the machine by hand
When traveling by plane, take this machine onboard as carry-on luggage.
When Transporting the Machine
This machine contains a large number of glass and precision parts. Observe the following points to
prevent the machine from being damaged by excessive shock:
• Wrap the machine in cushioning material to prevent it from being directly exposed to shock.
• Put the machine and its parts in a sturdy cardboard box or the original package that
contained this machine when you purchased it. When using the original package, replace the
cushioning material with material of the appropriate size.
• Inform the carrier that the machine is a piece of precision equipment.
• For more information about transporting the machine, consult your carrier.
Avoid contact with rubber and plastic materials for an extended period of time. Doing so may lead to
discoloration or cause the exterior coating to peel off.
Do no use this machine for an extended period of time. Doing so may lead to failure or shorten the
product life.
Wireless Networking
• This product features a certified construction. Disassembling or modifying this product without
permission may be punishable by law.
• Before using a wireless LAN, make sure there is nobody with a pacemaker nearby. This product
may cause pacemakers to malfunction due to electromagnetic interference.
• Before using a wireless LAN, make sure there is no medical equipment nearby. This product may
cause medical equipment to malfunction due to electromagnetic interference.
• Before using a wireless LAN, make sure there are no limitations or restrictions in the place you will
be using it. There may be restricted use in places such as medical facilities due to electromagnetic
interference.
9
• Do not use a wireless LAN if there is electromagnetic interference from other equipment. Doing so
may cause an accident due to the other equipment malfunctioning from the electromagnetic
interference.
Cleaning
• Never use benzene or thinner to clean the machine. Doing so may lead to deformation,
discoloring, or cause the exterior coating to peel off.
• Do not use a chemically treated cloth.
• Periodically remove the dust that accumulates in the air outlet. If the air outlet becomes clogged, the
flow of air inside the machine decreases. Poor air flow can result in failure.
Copyright Notice
Using this machine to perform any of the following acts, without permission from the copyright holder,
for purposes other than personal use may constitute an infringement on the copyright and/or
neighboring rights of the commercial video software or cable broadcasting program. These acts include
broadcasting or transmitting commercial video software or cable broadcasting programs, modifying
videos, such as by freezing, or resizing videos to be displayed in an aspect ratio different from the
original. To avoid the risk of possible infringement, we advise you to obtain permission from the
copyright holder and take all other measures necessary before performing any of the above-mentioned
acts.
10
1. Overview
This chapter provides an overview of the whiteboard function of RICOH Interactive Whiteboard
products. It also explains how to view the screen.
Things You Can Do with Interactive
Whiteboard
You can use the Interactive Whiteboard in a variety of ways to fit your needs.
Use a Whiteboard
This chapter provides an overview of the
whiteboard function of Interactive Whiteboard
products. It also explains how to view the screen.
In addition to drawing freehand lines, you also can
convert freehand-written characters to text data,
correct or align freehand-drawn circles and lines,
and enter stamps and figures by selecting them from
the list.
DQS044
See page 29 "Writing on the Screen".
Operate pages
You can add or delete pages. You can switch
between pages to write, draw, or edit text and
figures. You also can change the display
magnification of the displayed page.
See page 46 "Operating a Page".
DQS024
Save pages
You can combine all the pages within a single PDF
file. This file can be saved to a USB flash memory
device or sent by e-mail. You also can temporarily
save the page you are currently using on the solidstate drive of the machine.
See page 49 "Saving Pages".
See page 59 "Sending Pages by E-mail".
DQS025
See page 52 "Saving Pages Temporarily".
11
1. Overview
Print pages
You can print the currently displayed page or all
pages.
See page 65 "Printing".
DQS033
Import a file and write text or draw figures
You can import and display a PDF or PowerPoint file
on the screen, and write text or draw figures on the
displayed file.
See page 53 "Importing a File".
DQS026
Display the screen of a computer and write text or
draw figures
You can display an image from a computer, tablet,
or document camera. You can also write text or
draw figures on the image that is displayed.
See page 71 "Connecting a Computer or Tablet
to the Machine".
DQS027
12
Things You Can Do with Interactive Whiteboard
Use Video/Audio devices
You can display an image from a video
conferencing device or share the screen image of
the machine with other devices at remote locations
(RICOH UCS screen sharing). You also can use a
projector to project the screen of the machine.
See page 73 "Connecting a Video Conferencing
Device to the Machine".
See page 74 "Sharing the Whiteboard Screen in
a Video Conference".
DQS034
See page 76 "Using a Projector to Project a
Screen".
See page 173 "Managing Devices Connected via
Bluetooth".
Connect to a video conference
You can use RICOH UCS-based video conferencing
to hold a meeting via a built-in camera,
microphone, and speaker.
See page 79 "Connecting to a Video
Conference".
DSR001
13
1. Overview
Share a screen with other devices via remote
whiteboard
You can share a screen with multiple devices
connected via a network. You can also perform
operations on the shared screen.
See page 105 "Using a Remote Whiteboard to
Share the Screen".
See RICOH Interactive Whiteboard Client Start
Guide.
DQS048
View the screen of a remote whiteboard session
You can view the screen of a remote whiteboard
session.
See page 115 "Participating from the Web
Browser".
See page 116 "Participating from Remote Viewer".
Upload image files to the machine
Photos taken with a smart device or stored image
files can be uploaded to the machine.
See RICOH Interactive Whiteboard Client Start
Guide.
Display the screen of a computer connected via a
network
You can use IWB Remote Desktop Software to
display the screen of a computer connected via a
network. You can also operate the computer from
the machine.
See page 102 "Using IWB Remote Desktop
Software to Perform Operations on a Computer
Screen".
14
DQS029
Things You Can Do with Interactive Whiteboard
Link with a smart device to display or save files
By scanning the QR code that is displayed on the
machine by a smart device, you can display the files
shown on a smart device on the machine or save the
pages displayed on the machine in the smart device.
See page 67 "Linking with a Smart Device".
DQS049
Manage the machine with RICOH Streamline NX
You can use the RICOH Streamline NX-based
integrated management system to manage the
machine by using an IC card- or keyboard inputbased authentication function.
See page 211 "Managing the Machine with
RICOH Streamline NX".
DSQ002
Control IWB from Crestron system
As a Crestron supported device, you can connect
and control the machine from Crestron system.
See page 214 "Using the Crestron Function".
DQS045
• Before using this machine, configure the time, date, network, and other settings. For details about
these settings, see Opening Administrator Settings.
15
1. Overview
Screen Configuration
1
2
5
4
3
DSR007
1. Information display area
This area displays the following information:
• Date and time
This area displays the current date and time.
The date and time can be changed in Administrator Settings. For details about how to change the date
and time, see page 136 "Setting the Date and Time".
• Host name
Indicates the host name of this machine. If no host name is specified, this area is blank. The host name is
displayed only when information about this machine is registered in a reverse record on the DNS server.
• IP address
Indicates the IP address of this machine.
• Passcode
Indicates the passcode. The passcode is used to join in a remote whiteboard session. In the administrator
settings, you can choose whether to manually enter or automatically set the passcode when the machine
starts up. For details about changing the settings, see page 167 "Changing the Security Settings".
The host name, IP address, and passcode can be shown or hidden by pressing , the Information display
icon. The information is automatically hidden one minute after it is displayed by selecting this icon. To continue
displaying the information, change the security settings in Administrator Settings. For details about how to
change the settings, see page 167 "Changing the Security Settings".
2. Main operation panel
The icons in this area are used to draw a stroke and perform various other operations on the screen. For
details about the icons displayed, see page 19 "Icons Displayed on the Interactive Whiteboard".
The main operation panel can be shown or hidden by pressing
16
/
, the Show and Hide icons.
Screen Configuration
3. Page operation panel
The icons and thumbnails in this area are used to switch and edit pages. For details about the icons displayed,
see page 19 "Icons Displayed on the Interactive Whiteboard".
While an externally input image is displayed, the Page operation panel will disappear automatically if no
operations are performed for 10 seconds.
The page operation panel can be shown or hidden by pressing
/
, the Show and Hide icons.
4. Floating toolbar
The floating toolbar is displayed only when the RICOH UCS function is enabled. For details about the RICOH
UCS function, see page 79 "Using the RICOH UCS Function".
You can change the position of the floating toolbar.
The floating toolbar contains the following icons:
Icon
Description
Changes the machine to the standby mode.
Standby
• page 18 "Screen Display Modes"
Switches to RICOH UCS mode.
RICOH UCS
• page 79 "Using the RICOH UCS Function"
Switches the screen to whiteboard mode.
Whiteboard
• page 18 "Screen Display Modes"
5. Move the main operation panel icon
Moves the main operation panel to the opposite side. The IP address, passcode, and date and time also move
together with the panel.
By default, this icon is located on the bottom-left corner of the screen. When the main operation panel is
moved to the left, the icon moves to the bottom-right corner of the screen.
17
1. Overview
Screen Display Modes
You can switch the screen display mode only when the RICOH UCS function is enabled. For details
about the RICOH UCS function, see page 79 "Using the RICOH UCS Function".
The following two different screen display modes are available:
Display Mode
Description
Selection Method
Whiteboard Mode
Displays the whiteboard
screen.
Touch , the Whiteboard icon, on the floating
toolbar when you are in RICOH UCS mode.
RICOH UCS Mode
Displays the RICOH UCS
screen
Touch , the RICOH UCS icon, on the floating
toolbar when you are in whiteboard mode.
Toggling between display modes during a meeting
You can switch to whiteboard mode anytime while you are connected to a meeting in RICOH UCS
mode. The connection to the meeting is maintained even after you switch to whiteboard mode.
18
Icons Displayed on the Interactive Whiteboard
Icons Displayed on the Interactive Whiteboard
Main operation panel
Icon
Description
• Used to host a remote whiteboard session.
• Used to participate in the hosted remote whiteboard session.
Share
• The number of antenna bars that are displayed when connecting from a
remote whiteboard may change depending on the communication status of
the network.
• Used to share the whiteboard screen in a video conference. (RICOH UCS
screen sharing)
• See page 107 "Opening a Remote Whiteboard Session".
• See page 112 "Participating in a Remote Whiteboard Session".
• See page 120 "Checking the Remote Whiteboard Information".
• See page 74 "Sharing the Whiteboard Screen in a Video Conference".
• Used to draw strokes, text, or figures, or enter a stamp.
Pen
Handwritten
Entry Mode
• This icon appears when handwritten entry mode is selected from the pen
submenu.
• Used to change the colors and thickness of the drawing.
• Used to display a grid on the screen.
• The color of the icon changes according to the selected color. Also, the line
width of the icon changes according to the selected line width.
• See page 29 "Writing on the Screen".
• See page 31 "Writing in handwritten entry mode".
19
1. Overview
Icon
Description
• This icon appears when fair copy entry mode is selected from the pen
submenu.
Fair Copy Entry
Mode
• Used to write handwritten text and have the text recognized and converted to
text data.
• The color of the icon changes according to the selected color.
• See page 29 "Writing on the Screen".
• See page 32 "Writing in fair copy entry mode".
• This icon appears when line entry mode is selected from the pen submenu.
• Used to draw lines, dotted lines, and arrows.
Line Entry Mode
• The color of the icon changes according to the selected color. Also, the shape
of the icon changes according to the selected line type.
• See page 29 "Writing on the Screen".
• See page 33 "Writing in line entry mode".
• This icon appears when stamp entry mode is selected from the pen submenu.
• Used to select and enter a stamp.
Stamp Entry
Mode
• The color of the icon changes according to the selected color. Also, the shape
of the selected stamp is displayed. If the entered text is too long, an icon
similar to the following appears:
• See page 29 "Writing on the Screen".
• See page 33 "Writing in stamp entry mode".
20
Icons Displayed on the Interactive Whiteboard
Icon
Description
• Used to select a stroke, text, figure, or stamp to edit.
• Used to delete a stroke, text, figure, or stamp.
Select and
Delete
• Used to draw strokes, text, figures, or cut/copy/paste stamps.
• Depending on the function that is selected on the select or delete submenu,
one of the following icons appears:
DQN021
1. Delete
2. Partially Delete
3. Select
4. Paste
• See page 39 "Enlarging, Reducing, or Moving the Strokes".
• See page 33 "Deleting Strokes".
• See page 40 "Cutting, Copying, or Pasting Strokes".
Used to undo a drawn, edited, or deleted stroke, text, figure, or stamp.
Undo
• See page 45 "Undoing Operations".
Used to redo the operation that was undone.
Redo
• See page 45 "Undoing Operations".
• Used to change the display magnification.
• Used to move a displayed area.
Loupe
• See page 44 "Using the submenu accessed from the Loupe icon".
21
1. Overview
Icon
Description
• Displays a screen from a connected device in real time. You can switch the
displayed screen by touching the icon.
Switch External
Input
• This icon appears when an image from any of the external input terminals is
being displayed.
• The available icons are as follows:
DQN022
1. When the image from the VGA Input is selected
2. When the image from the DisplayPort Input is selected
3. When the image from the HDMI Input is selected
4. When the image of the computer that is connected via Remote Desktop
Software is being displayed
5. When an externally input image of the whiteboard that is shared by remote
whiteboard is being displayed
6. If the handwritten entry is still displayed when the external input is
disconnected
• See page 71 "Connecting a Computer or Tablet to the Machine".
• See page 97 "Using the Machine to Perform Operations on a Computer
Screen".
• See page 105 "Using a Remote Whiteboard to Share the Screen".
• Captures a screen or an image of the connected device.
Import to Page
• This icon appears when an image from any of the external input terminals is
being displayed.
• See page 71 "Connecting a Computer or Tablet to the Machine".
22
Icons Displayed on the Interactive Whiteboard
Icon
Description
• Used to operate a computer screen displayed on the screen of the machine.
• This icon appears when an image from any of the external input terminals is
being displayed.
Operate
Computer
• See page 102 "Using IWB Remote Desktop Software to Perform Operations
on a Computer Screen".
• Used to load a file.
• Used to save pages.
Import and
Save
• Used to send pages by e-mail.
• Used to print pages.
• Used when using a QR code.
• See page 53 "Importing a File".
• See page 49 "Saving Pages".
• See page 59 "Sending Pages by E-mail".
• See page 65 "Printing".
• See page 67 "Linking with a Smart Device".
Used to put the machine into standby mode. You can temporarily save the page
when you put the machine into standby mode.
Close
• See page 52 "Saving Pages Temporarily".
Page operation panel
1
2
3
4
5
6
DHG014
23
1. Overview
1. Captured the page operations icon
Appears when a page in the page list is selected. If no operations are performed for three seconds, the
icon will disappear automatically. The following icons are included:
2. Insert Page icon
Adds a new page before the currently selected page. For details, see page 46 "Adding a new page".
3. Page Copy icon
Adds a page by making a copy of the page selected in the page list. For details, see page 47
"Copying a page".
4. Page Delete icon
Deletes the page selected in the page list. For details, see page 47 "Deleting a page".
5. Page List
Displays the thumbnails of pages. To operate a page, touch a thumbnail. Page information is displayed
as "page number/total number of pages" at the lower right of the thumbnails.
Up to four pages are displayed. If five or more pages are to be displayed, use
move between pages.
/ , the Scroll icons, to
6. New Page icon
Adds a new blank page at the end of the page list. For details, see page 46 "Adding a new page at
the end of the page list".
24
Operating the Screen
Operating the Screen
You can use your fingers or palm to operate the screen.
To select an icon or button, touch the item you want to use with your finger.
To execute the function of an icon on the desktop, touch the same spot twice quickly with your finger.
When operating a computer from the machine, you can perform a single-click by touching the screen
once or a double-click by touching the same location twice.
Also, you can enter up to 4 strokes at one time to perform handwritten entry.
Major Screen Operations
Input
Several methods of entering text and drawing strokes on the whiteboard such as the
handwritten entry, fair copy entry, drawing figures, or stamps are available.
Delete
Deletes a whiteboard entry.
You can select and delete a specific stroke or portion of handwriting, or use the palm of your
hand or the balls of your fingers to delete an entry (palm deletion mode).
Select
To select an item, enclose the item with a stroke.
Reduce/Enlarge
The selected item can be enlarged or reduced.
Move
The selected item can be moved to a different position.
Cut/Copy/Paste
The selected item can be cut, copied or pasted.
Marker
To draw a marker, touch the screen with your finger and slide it across the surface.
• For details about the screen operation, see page 29 "Basic Operations".
Notes before operating
• If a shirt sleeve touches the display while you are operating the screen, text or figures may not
be written or drawn on the display of the whiteboard correctly.
• When the machine is in palm deletion mode, you cannot perform any operation other than
deletion.
• You cannot perform scaling, moving strokes, or other operations while drawing on the screen
with your fingers.
25
1. Overview
• While you are operating the screen with your fingers to scale or move an object, the touch
may not be recognized accurately when the distance between your fingers touching the
screen is too narrow.
• A touch on the top of the screen may not be recognized accurately.
26
Inserting a USB Flash Memory Device
Inserting a USB Flash Memory Device
You can save the pages, log files and various settings that are created or specified on the machine to a
USB flash memory device. To use this feature, attach a USB flash memory device to the machine using
the following procedure.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a
USB flash memory device, consult a doctor immediately.
• If a USB flash memory device is being accessed, do not disconnect it. Doing so can damage the
USB flash memory device and corrupt its data.
• The video files stored on a USB flash memory device cannot be played back on the machine.
• Use a USB device that supports USB 2.0.
• Use a USB device that is formatted in FAT16, FAT32, or NTFS file system.
• A USB flash memory device protected by a password cannot be used.
1. Move the USB flash memory device in the correct direction, and then push it straight into a
vacant USB port.
27
1. Overview
28
2. Using a Whiteboard
This chapter explains the basic operations such as writing text or drawing figures on the display,
operations of pages, and how to save displayed on the screen.
Basic Operations
You can perform the following operations with your fingers or palm:
Operation by Your Fingers
• Handwritten entry
• Fair copy entry
• Line entry
• Stamp entry
• Reduce/Enlarge/Move
• Cut/Copy/Paste
• Changing the display magnification/moving the display area
Operation by your fingers or palm
• Erase
• To turn on or off the machine, press the power button on the front panel of the machine. To
disconnect the power cord, you must first turn off the machine. Press the power button to turn off the
machine, and then disconnect the power cord from the power outlet.
• For details about how to shut down the machine, see Read This First.
Writing on the Screen
Write text or draw figures using your fingers.
Lines, automatically-recognized figures, and fair copy entry text can be automatically aligned to the grid
lines when entering, moving, reducing or enlarging the item. The Snap-to-grid function can be enabled
or disabled under the Whiteboard Detailed Settings. For details, see page 123 "Changing the Detailed
Settings".
1. Touch
, the Pen icon.
The Pen icon submenu appears.
29
2. Using a Whiteboard
1
2
3
6
7
4
5
DHG015
1. Line colors
Selects the color of drawn lines.
2. Line colors (semi-transparent)
Selects the color of drawn lines from the semi-transparent colors.
3. Thickness of the line
Selects the thickness of the drawn lines.
4. Grid line
Switches between showing and hiding the grid line on the screen.
5. Entry mode
Selects the type of the item to draw.
•
Writing in handwritten entry mode (page 31 "Writing in handwritten entry mode")
•
Writing in fair copy entry mode (page 32 "Writing in fair copy entry mode")
•
Writing in line entry mode (page 33)
•
Writing in stamp entry mode (page 33 "Writing in stamp entry mode")
6. Explanation of the various writing operations
Displays the explanation screen for various operations.
7. Whiteboard Detailed Settings icon
Displays the Whiteboard Detailed Settings. (page 123 "Changing the Detailed Settings")
• The selection buttons that correspond to each entry mode are displayed for the following entry
modes: copy text entry, line entry, and stamp entry.
30
Basic Operations
• To deepen the color of the grid line, select the [Darken the color of grid/guide line] check box in
System Settings. For details, see page 160 "Changing the System Settings".
• 3,000 total strokes, fair copy entry text, figures, and stamps can be drawn on a single page. The
maximum number of each item that can be entered on a single page is as follows:
• 3,000 strokes
• 1,000 characters (Japanese, Chinese), or 1,000 words (alphanumeric characters)
• 1,000 figures
• 500 stamps
• 90,000 total strokes, fair copy entry text, figures, and stamps can be drawn on all pages.
Writing in handwritten entry mode
Write freehand text or draw figures.
1. Touch
, the Handwritten Entry mode icon.
2. Select the color and thickness of the line you are drawing from the submenu.
3. Move your finger on the screen.
DQS022
• In handwritten entry mode, you can write up to 4 strokes at one time. To enter multiple strokes
simultaneously, enable [Handwritten Entry with Multiple Touch Pens (Cannot operate whiteboard
using fingers)] on the Detailed Settings screen of the whiteboard. For details, see page 123
"Changing the Detailed Settings".
• Operations using your fingers (displaying the enlarged image, switching pages) cannot be
performed while this function is used.
• The input mode cannot be switched to fair copy entry, line entry or stamp entry while an entry
is being made.
31
2. Using a Whiteboard
Writing in fair copy entry mode
Write freehand characters and have them automatically recognized and converted to text data.
Horizontal and vertical lines, circles, and rectangles are also recognized and corrected automatically.
1. Touch
, the Fair Copy Entry mode icon.
2. Select the color, size, and language of the characters to be entered.
A guideline that corresponds to the selected character size is displayed.
3. Write characters with your finger in the squares on the guideline.
Handwritten characters are recognized and converted automatically, and displayed as text data.
DQS047
• Japanese or Chinese characters are recognized and converted into text for each single character.
Alphanumeric entries are recognized for each single word.
• If a hand-written Japanese or Chinese character is not recognized correctly, touch and hold the
character until the list of candidates appears. Then, select the correct character from the list.
• To add an additional available language to the machine, download the appropriate language
pack for whiteboard from the Ricoh website and use a USB memory device to install it on the
machine. For details about how to install a language pack for whiteboard, see page 158
"Updating the System Using a USB Flash Memory Device".
• The size of the character is not affected by changing the line width. An appropriate thickness is
automatically applied to the character according to the size of the character.
• A line that protrudes greatly from the guideline is recognized as a separate stroke.
• To deepen the color of the guide line, select the [Darken the color of grid/guide line] check box in
System Settings. For details, see page 160 "Changing the System Settings".
• If you change to remote whiteboard in compatible mode, the entered characters are converted to
an image and cannot be edited anymore.
• If you want to enter a small figure that may be converted as a character in fair copy entry mode,
you can configure the machine to perform figure recognition in the Whiteboard Detailed Settings.
For details, see page 123 "Changing the Detailed Settings".
32
Basic Operations
Writing in line entry mode
Write freehand lines and arrows.
1. Touch
, the Line Entry mode icon.
2. Select the color, thickness, and type of the line you are drawing.
3. Touch the screen surface with your finger, and move your finger while keeping your
finger on the screen surface.
A line or arrow that connects the start and end points is drawn.
• You cannot draw a line that is less than 10 mm in length.
Writing in stamp entry mode
Select and write a figure or stamp you want to use from the list.
1. Touch
, the Stamp Entry mode icon.
2. Select the color and type of the figure or stamp you want to use.
Touch
/
to switch to a different figure or stamp list pages.
3. Touch the screen in the position you want. The selected figure or stamp is drawn in the
position you touched with your finger.
To move the position of the figure or stamp, keep your finger in contact with the screen surface after
touching the screen and drag your finger to the position you want.
4. Enlarge, reduce, or move the figure or stroke as desired.
For details, see page 39 "Enlarging, Reducing, or Moving the Strokes".
• You cannot select the thickness of the line when a stamp is being selected.
Deleting Strokes
This section explains how to delete written text and drawn figures. You can delete an individual stroke or
delete only the specified portions of a stroke.
33
2. Using a Whiteboard
Deleting a portion of a stroke
1. Touch
, the Select and Delete icon, and then touch
, the Partially Delete icon.
DMT208
2. Move your finger over the stroke.
DQS031
Only the portions of the stroke touched by your finger are deleted. The thickness of the deleted
portions is equal to the one selected by , the Pen icon.
• You cannot partially delete fair copy entry text, figures, or stamps.
• You cannot use this function when using remote whiteboard in compatible mode.
34
Basic Operations
Deleting individual strokes
1. Touch
, the Select and Delete icon, and then touch
, the Eraser icon.
DMT209
2. Move your finger across a stroke to erase it.
DQS023
35
2. Using a Whiteboard
Selecting and deleting multiple strokes
1. Touch
, the Select and Delete icon, and then touch
DMT201
2. Circle a stroke with your finger to select the stroke.
You can select a single stroke by touching it.
DQS032
36
, the Select icon.
Basic Operations
3. Touch
, the Select/Delete icon with your finger, and then touch
[Delete].
DQS052
Deleting all strokes
You can erase all strokes on the screen.
1. Touch
, the Select and Delete icon.
2. Touch
[Erase All].
3. Touch [Delete].
Deleting in palm deletion mode
You can use the palm of your hand or the balls of one or more fingers to delete a whiteboard entry.
When the area of your contact on with the screen with using the palm of your hand or the balls of one or
more fingers exceeds a predetermined size, the system automatically changes switches to palm deletion
mode. When you release remove the palm of your hand or the balls of one or more fingers from the
screen, the system exits from palm deletion mode.
In palm deletion mode, you can delete part or all of an entry written in handwritten entry mode. You can
also delete characters written in fair copy entry mode, or graphics, or stamps.
Use the palm of your hand or the balls of your fingers as appropriate, depending on what area of a
whiteboard entry you want to delete.
37
2. Using a Whiteboard
In palm deletion mode, either a large or small icon is displayed, depending on the area of your contact
on the screen with your hand or fingers. To delete an entry, move drag the displayed delete icon across
the entry.
Deleting with the palm of your hand
To delete a larger area of an entry, use the palm of your hand.
1. Touch the screen with the palm of your hand.
2. Drag the displayed delete icons across the entry that you want to delete.
DSQ004
The portion of the entry that you dragged the delete icons across is deleted.
Deleting with the balls of your fingers
To delete a narrower area of an entry, use the ball of your finger.
1. Touch the screen with the ball of your finger.
2. Drag the displayed delete icon across the entry that you want to delete.
DSQ003
The portion of the entry that you dragged the delete icon across is deleted.
• If the area that your finger touches on the screen is too narrow, the touch may not be recognized
correctly, resulting in a deletion failure.
• Fair copy entered, text, graphics, or stamps cannot be partially deleted.
38
Basic Operations
• When the machine is in palm deletion mode, you cannot perform any operation other than
deletion.
• Up to 4 deletion icons can be displayed and operated at a time.
Enlarging, Reducing, or Moving the Strokes
You can enlarge, reduce, or move the written text or drawn figures after selecting it.
Selecting a stroke
1. Touch
, the Select and Delete icon, and then touch
, the Select icon.
DMT201
2. Enclose a stroke with your finger to select the stroke.
You can select a single stroke by touching it.
DQS019
39
2. Using a Whiteboard
Touch
[Select All] to select all strokes on the page.
Enlarging or reducing strokes
Place your finger on the corner or the center of a side, and then drag your finger so that the stroke
can be enlarged or reduced to the size you want.
DQS021
Moving strokes
Drag the selected stroke to the area where you want to place the stroke.
DQS020
Cutting, Copying, or Pasting Strokes
You can select, cut, copy, or paste a stroke already drawn on the screen.
40
Basic Operations
Cutting or Copying Strokes
1. Touch
, the Select and Delete icon, and then touch
, the Select icon.
DMT201
2. Circle a stroke with your finger to select the stroke you want to cut or copy.
You can select a single stroke by touching it.
DQS019
Touch
3. Touch
[Select All] to select all strokes on the page.
[Cut] or
[Copy].
Touching [Cut], you can erase the stroke.
Pasting Strokes
Pastes the content of the clipboard when it contains strokes that have been cut or copied.
41
2. Using a Whiteboard
1. Touch
[Paste] and touch the place on the screen to paste the cut or copied stroke.
You can perform this operation successively. Also, dragging the pasted stroke continuously,
you can move it.
2. Enlarge, reduce, or move the figure or stroke as you want.
For details, see page 39 "Enlarging, Reducing, or Moving the Strokes".
• The cut or copied strokes are saved temporarily until one of the following operations is performed:
• Another stroke is cut or copied.
• The machine is shut down.
• The machine enters standby mode.
• The whiteboard is closed.
• A remote whiteboard in compatible mode is opened.
Changing the Display Magnification/Moving the Display Area
You can change the display magnification of a displayed page or move the display area of an enlarged
page, either by directly touching the screen or by using a submenu accessed from the Loupe icon.
• When hosting or participating in a remote whiteboard session, the result of the operation you
perform is applied to all the devices.
Changing the display magnification using your fingers
When you change the display magnification or move the display area with your fingers, a zoom
navigator appears in the top center of the screen. The zoom navigator shows the area displayed on the
screen.
42
Basic Operations
DHG019
Changing the display magnification
Touch the screen with two fingers and spread or pinch them together.
CUE150
• When you spread your fingers apart, the screen is enlarged, centering on where you
originally touched.
• When you pinch your fingers together, the screen is reduced, centering on where you
originally touched.
• This operation cannot be performed when [Handwritten Entry with Multiple Touch Pens (Cannot
operate whiteboard using fingers)] on the Whiteboard Detailed Settings screen of the whiteboard
is selected.
Moving the Display Area
Touch the screen with two fingers, and while maintaining the same distance between them, move
them up or down, or left or right.
43
2. Using a Whiteboard
CUE151
The display area moves with the movement of your fingers.
Using the submenu accessed from the Loupe icon
Select , the Loupe icon, to change the display magnification, or to move a displayed area. The
enlarged display area can be moved.
1. Touch
, the Loupe icon.
2. Touch the display magnification, and then select the magnification.
600%
500%
400%
300%
200%
100%
600%
500%
400%
600%
500%
400%
300%
200%
100%
300%
200%
100%
DHG020
44
Basic Operations
3. To move the display area, touch and press down on the display area with your finger.
While pressing down with your finger, drag it across the area.
600%
500%
400%
300%
200%
100%
600%
500%
400%
600%
500%
400%
300%
200%
100%
300%
200%
100%
DQS036
• If no operations are performed in the submenu of , the Loupe icon, for ten seconds, the submenu
will disappear automatically. To hide the submenu manually, touch , the Loupe icon, again.
Undoing Operations
You can undo an operation in which a stroke is drawn, edited, or deleted. You can also redo operations
that were undone.
1. Touch
, the Undo icon.
To redo the undone operation, touch
, the Redo icon.
• When participating in a remote whiteboard session, you can only undo or redo the strokes drawn,
edited, or deleted on your machine.
• After capturing an externally input image, you cannot undo or redo any of the operations
performed on the captured page.
• After copying a captured page, you cannot undo or redo any of the operations performed on the
copied page.
• When participating in a remote whiteboard session in compatible mode, you cannot undo or redo
any operations.
• When switching pages after writing text or drawing figures on a page and perform "Undo", the
previous page on which you have written text or drawn figures will be undone. Displayed pages
will not be switched although "Undo" is applied to a hidden page.
• You can undo up to 100 operations.
45
2. Using a Whiteboard
Operating a Page
This section explains the operation of a page such as adding or deleting a page.
Adding a Page
Adding a new page
1. On the page list, touch the thumbnail of the page that is right before the location where
you want to add a page.
The captured page operation panel appears.
2. Touch
, the New Page icon.
DQS038
A new blank page is created behind the selected page, and the newly created page is displayed.
Adding a new page at the end of the page list
1. To add a new page, touch
, the Create New Page icon.
DQS037
46
Operating a Page
A new blank page is created at the end of the captured pages list. The added page appears on the
screen.
Copying a page
1. On the page list, touch the thumbnail of the page that you want to copy.
The captured page operation panel appears.
2. Touch , the Page Copy icon.
DQS039
A copy of the selected page is added immediately after the displayed page. The added page
appears on the screen.
• If there is a total of 90,000 strokes, fair copy entry text, figures, and stamps on all pages, you
cannot use the New Page,
the Create New Page icon and Page Copy icons.
• During a remote whiteboard session, the
Copy icons do not work.
Insert New Page,
Create New Page and
Deleting a page
1. On the page list, touch the thumbnail of the page that you want to delete.
The captured page operation panel appears.
47
2. Using a Whiteboard
2. Touch
, the Page Delete icon.
DQS040
3. Touch [Delete].
The displayed page is deleted.
The preceding page appears. If the deleted page is the top page, the next page appears.
Turning Pages
You can turn the pages using your fingers.
1. Touch the screen with two fingers, and while maintaining the same distance between
them, move them to the left or right side of the page.
• Move your fingers all the way to the left to display the next page.
• Move your fingers all the way to the right to display the previous page.
2. When the page side comes into view, release your fingers from the screen.
DMT566
• This operation cannot be performed when [Handwritten Entry with Multiple Touch Pens (Cannot
operate whiteboard using fingers)] on the Detailed Settings screen of the whiteboard is selected.
48
Operating a File
Operating a File
This section explains how to save or print written text and drawn figures on the display or captured
screens.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
Saving Pages
You can save written text and drawn figures or captured screens to the locations shown below.
• Shared folder on the network
• USB flash memory device
• Temporary save folder on the machine
All the existing pages are saved as a single PDF file.
You can load saved pages, edit or add strokes, figures, and text, or add strokes on the pages. For
details about how to import saved files, see page 53 "Importing a File".
Blank pages are not saved.
• Before saving pages in a shared folder, register the folder. For details about how to register a
shared folder, see page 150 "Managing a Shared Folder List".
1. To save pages in a USB flash memory device, insert the flash memory device into the USB
port on the machine.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27.
2. Touch
, the Import and Save icon.
49
2. Using a Whiteboard
3. Touch
[Save File].
DQP003
4. Specify the folder in which you want to save a file on the displayed screen.
folder1
\\host01\appdata
folder2
\\host01\appdata\office
DHG332
• Select “USB Memory” to save the pages in the USB flash memory device attached to the
machine.
50
Operating a File
• When you save a file in a USB flash memory device or shared folder, a sub directory up to
10 layers deep can be specified.
• When you touch the
above.
, the Move Up One Folder icon, you can move to the folder one level
5. To change the file name, specify a password to a PDF file or prohibit editing of a PDF file,
touch [Option Settings for Saved File].
• To change the file name, select [Specify the PDF file name], enter a new file name (up to 100
alphanumeric Unicode characters (UTF-8), excluding \, /, ?, :, *, ", >, <) using the touch
keyboard, and then touch [Set].
• To specify a password for a PDF file, select the [Set the PDF security] checkbox, and then
enter the [Permissions Password] and [Open Password] (up to 32 alphanumeric characters
each) using the touch keyboard. When entering the password, you can choose whether to
show or hide the password in the password box by touching [Display] or [Hide].
You must specify the [Permissions Password] to specify the [Open Password].
• A password-protected PDF file cannot be read again by the machine.
• To prohibit editing of the PDF file, select the [Prohibit editing] checkbox.
You must specify the [Permissions Password] to select the [Prohibit editing] checkbox.
• To reduce the file size when saving pages, select the [Compress background images to
reduce file size] check box, and then select [High], [Medium] or [Low] in [Compression Ratio].
6. Touch [Set].
7. Touch [Save].
PDF files are saved as shown below.
51
2. Using a Whiteboard
Item
File name (when not
changing the file
name)
Specifications
iwb-date-time.pdf
• The name of a file saved on January 23, 2014, at 4:56:07 is
"iwb-20140123-045607.pdf".
• If a file of the same name already exists, a suffix number between
"-001" to "-100" is added at the end of the file name to distinguish
the newly created file from the existing file.
Page size
243.84 × 137.16 mm (9.6 × 5.4 inches)
• The stacking order of the fair copy entered texts in a PDF file may appear different from the
order you specified on a Whiteboard when the file is opened in a PDF viewer application
other than the machine's built-in function. They will appear in the correct order when the file is
opened on the machine.
Saving Pages Temporarily
To prevent information leakage that may occur if you forget to delete written text and drawn figures,
delete all information when the machine power is turned off and a specific period of time has passed. If
you want to stop using the machine before you finish operations, or if there is no external storage
available to save information, you can store the information in the machine for a limited period of time.
1. Touch
, the Import and Save icon.
1. Touch
[Save File].
2. Specify [Temporary Save Folder].
3. Enter the meeting code.
Any number can be specified for the "meeting code".
52
Operating a File
The meeting code is used to do the following:
• Import a temporarily saved file and resume from the last item of information you wrote
• Download a temporarily saved file from the Web page
4. Touch [Temporarily Save].
Temporary saved files can be stored for up to 30 days. You can change the storage period. For
details about how to change the storage period, see page 160 "Changing the System Settings".
• You can enable or disable the temporary save function in System Settings. For details, see
page 160 "Changing the System Settings".
• For details about how to load a temporarily saved file, see page 56 "Importing a Temporarily
Saved File".
• You can download a temporarily saved file by accessing the Web page of the machine. For
details, see page 91 "Downloading Temporarily Saved Files".
Importing a File
You can import and display a PDF or PowerPoint file on the screen of the machine and write text or draw
figures on the displayed file.
You can also open a file saved in the machine and write text, draw figures, or edit the fair copy entered
text.
The supported conditions of a file are as shown below.
PDF file
Item
Condition
File size
100 MB or less
PDF version
PDF 1.3–1.7 (including PDF/A)
Page size
Postcards–A0
Document security
No security setting *1
*1 A password-protected PDF file cannot be read. Also, a print-prohibited PDF file cannot be read so as to
prevent the file from being printed.
PowerPoint files
• Microsoft Office PowerPoint 2007
• Microsoft Office PowerPoint 2003
• Microsoft PowerPoint 2002
53
2. Using a Whiteboard
• Microsoft PowerPoint 2000
• Microsoft PowerPoint 97
1. To save pages in a USB flash memory device, insert the flash memory device into the USB
port on the machine.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
1. Touch
, the Import and Save icon.
2. Touch
[Import File].
DQP002
54
Operating a File
3. Select the file that you want to import to the Interactive Whiteboard.
folder1
\\host01\appdata
folder2
\\host01\appdata\office
DHG333
• Select “USB Memory” to display the files stored in the USB flash memory device that is
attached to the machine.
• When you select "Temporary Save Folder", the temporarily saved files to the machine are
displayed. For details about how to import a temporarily saved file, see page 56 "Importing
a Temporarily Saved File".
• When you import a file that is stored in a USB flash memory device or a shared folder, a sub
directory up to 10 layers deep can be specified.
• When you touch
above.
, the Move Up One Folder icon, you can move to the folder one level
4. Touch [Import].
The machine imports the PDF file from the first page. The imported pages are added in sequence to
the end of the page list. When the PDF file has finished importing, the first page of the file is
displayed.
• The drawn strokes in a file saved by the Interactive Whiteboard when it was running version
1.3.140.0 or earlier cannot be edited.
55
2. Using a Whiteboard
• If the contents or properties of a PDF file that was stored by the Interactive Whiteboard have been
modified, the contained strokes, figures, and fair copy entry text may not be edited.
• PowerPoint files cannot be imported approximately 2 minutes after the whiteboard screen starts.
• Each page of a PowerPoint file is imported as an image. As a result, any videos or links on the
pages of the PowerPoint file are also converted and incorporated into the images.
• If the imported PowerPoint file contains information associated with a font which is not supported by
this machine, the information may not be displayed correctly.
• The selected PDF file can only be imported if its first page meets the page size condition. If the
second or subsequent page of a PDF file does not meet the page size condition, only the preceding
pages will be imported.
• The maximum number of pages that can be imported to the Interactive Whiteboard is 100. If the
total number of existing captured pages and pages of temporarily saved files that are to be
imported exceeds 100 pages, only the first 100 pages will be imported.
Importing a Temporarily Saved File
This section explains how to import a file that is temporarily saved to the Interactive Whiteboard.
The machine imports the PDF file from the first page.
• To import a temporarily saved file, the meeting code that was entered when the file was saved is
required.
• You can enable or disable the temporary save function in System Settings. For details, see
page 160 "Changing the System Settings".
• The maximum number of pages that can be imported to the machine is 100. If the total number of
PDF file pages and all the existing pages exceeds 100 pages, only the first 100 pages will be
imported.
• If you do not know the meeting code that was entered when the file was saved, you can find it on
the Web page screen for managing temporarily saved files. For details about how to manage
temporarily saved files, see page 93 "Managing Temporarily Saved Files".
Importing a temporarily saved file after the machine starts up
You can import a temporarily saved file and add it to the page list after the machine starts up.
1. Touch
56
, the Import and Save icon.
Operating a File
1. Touch
[Import File].
DQP002
2. Touch "Temporary Save Folder".
folder1
\\host01\appdata
folder2
\\host01\appdata\office
DHG334
57
2. Using a Whiteboard
3. Enter the meeting code.
4. Touch [OK].
The saved files which correspond to the entered meeting code are listed.
5. Select the file you want to import.
6. Touch [Import].
The imported pages are added in sequence to the end of the page list. When the PDF file has
finished importing, the first page of the file is displayed.
Importing a temporarily saved file when the machine starts up
You can import a temporarily saved file when the machine starts up or exits standby mode.
• Before using this function, you must specify the corresponding setting in System Settings. For details,
see page 160 "Changing the System Settings".
1. Press the power button of the machine. The machine starts up or exits standby mode.
1. Touch [Import] in the message that appears.
2. Enter the meeting code.
58
Operating a File
3. Touch [OK].
The saved files which correspond to the entered meeting code are listed.
4. Select the file you want to import.
5. Touch [Import].
The imported pages are added in sequence to the end of the page list. When the PDF file has
finished importing, the first page of the file is displayed.
Sending Pages by E-mail
You can save pages and send them by e-mail. All the existing pages can be combined within a single
PDF file.
• To send e-mail, it is necessary to configure the network and SMTP Server settings. For details about
how to configure the Network Settings, see page 132 "Configuring Network Settings". For details
about how to configure the SMTP Server Settings, see page 140 "Configuring SMTP Server
Settings".
1. Touch
, the Import and Save icon.
2. Touch
, [Email Sending].
DQP004
59
2. Using a Whiteboard
3. To change the file name of a PDF file attached to an email, specify a password to the PDF
file, prevent editing of the PDF file from being changed, or reduce the size of the file to be
saved, touch [Option Settings for Saved File].
• To change the file name, select [Specify the PDF file name], enter a new file name (up to 100
alpha-numeric Unicode characters (UTF-8), excluding \, /, ?, :, *, ", >, <) using the touch
keyboard, and then touch [Set].
• To specify a password for a PDF file, select the [Set the PDF security] checkbox, and then
enter the [Permissions Password] and [Open Password] (up to 32 alphanumeric characters
each) using the touch keyboard. When entering the password, you can choose whether to
show or hide the password in the password box by touching [Display] or [Hide].
You must specify the [Permissions Password] to specify the [Open Password].
• A password-protected PDF file cannot be read again by the machine.
• To prohibit editing of the PDF file, select the [Prohibit editing] checkbox.
You must specify the [Permissions Password] to select the [Prohibit editing] checkbox.
• To reduce the file size when saving pages, select the [Compress background images to
reduce file size] check box, and then select [High], [Medium] or [Low] in [Compression Ratio].
• To use the Mail to Print function, select the [Convert to Mail To Print format] checkbox.
When the Mail to Print function is used, a password cannot be specified to a PDF, and editing
of a PDF file cannot be prohibited.
For details about the Mail to Print function, see page 61 "Printing pages by specifying the
multifunction printer (Mail to Print function)".
4. Touch [Set].
5. Specify the destination.
For details about how to specify destinations, see page 62 "Specifying Destinations".
6. Touch [Send].
60
Operating a File
• The name of the file attached to an e-mail is "iwb-date-time.pdf" (when not changing the file name).
For example, if there is a file that is sent by e-mail on 2014/1/23 4:56:07,
iwb-20140123-045607.pdf" will be the name of the attachment file.
• The page that is sent by e-mail is saved temporarily without applying the meeting code. You can
download the temporarily stored file with no meeting code applied from the Web page by
entering the administrator password. For details, see page 93 "Managing Temporarily Saved
Files".
• Automatic temporary saving is a supplemental feature, and a temporarily stored file may be lost
when a forced termination of the machine occurs. To save pages, enter a meeting code for the
pages and temporarily save them to the machine, or save them in a shared folder or to a USB flash
memory device. For details, see page 49 "Saving Pages".
Printing pages by specifying the multifunction printer (Mail to Print function)
You can print a PDF file with a specified multifunction printer by specifying its e-mail address as the
destination. You can register the e-mail address of the multifunction printer in Email Address Book in
advance, or enter it manually when you are sending an e-mail.
The pages are printed under the following conditions:
• Printing color: Color (when a multifunction color printer is used)
• Paper size: A4
• To use this function, the multifunction printer must satisfy the following conditions:
• Support the Mail to Print function.
• Have a configured SMTP server and destination e-mail address.
• To use this function, configure the necessary Email Settings in Administrator Settings to allow a file
to be sent in parts. For details about how to configure the settings, see page 140 "Configuring
SMTP Server Settings".
• A PDF file cannot be printed if it is password-protected.
• You cannot print pages if user authentication is enabled on the multifunction printer.
• When you print on letter size (81/2 × 11 inches) paper, a few mm (inches) on the left and right of
an image will not be printed. When printing on letter size paper, configure the following settings on
the multifunction printer. For details about how to configure the multifunction printer settings, see the
manual provided with the multifunction printer you are using.
• If there is a paper tray with the paper size set to A4, change the paper size or remove the A4
paper.
• Change the paper size setting of the paper tray to letter-size.
61
2. Using a Whiteboard
• Change the settings to automatically select paper size.
Specifying Destinations
There are following methods to specify e-mail destinations:
• Select a destination registered to the email address book of the machine
• Select a destination registered in a public address book (Active Directory / LDAP server address)
that has been downloaded to the machine.
• Enter an e-mail address manually
• Select a destination from Email Address Entry History
• You can specify up to 30 e-mail addresses.
• You can add new entries to the email address book by selecting [Added Data Management] in
Administrator Settings. See page 146 "Managing an Email Address Book".
• To use a public address book, select the [Use Public Address Book Function] check box in the
"Network Settings" window, and configure the settings to access the public address book. See
page 132 "Configuring Network Settings".
• To use the Mail to Print function, touch [Option Settings for Saved File:] to display the option
settings, and then select the [Convert to Mail To Print format] checkbox.
• If RICOH Streamline NX is used for authentication, the e-mail address of the logged-in user is
automatically set as the destination address.
Select from Email Address Book
1. Select the e-mail address of the destination to which you want to send the pages from
[Imported Address Book] tab.
• Touch keyboard appears when you touch
, the Search icon or the input box.
An incremental search of a destination is performed as you enter characters in the input box.
Also, you can perform AND search by entering multiple words separated by a space.
• When you select a group name in [Specify Group Name], you can display only the
destinations of the selected group names.
62
Operating a File
DQP007
The selected e-mail address is added to the "Destination Email Address" list.
When you delete the selected e-mail address, touch the e-mail address you want to delete on the
list.
Select from Public Address Book
1. Select the e-mail address of the destination to which you want to send the pages from
[Public Address Book] tab.
• Touch keyboard appears when you touch
, the Search icon or the input box.
An incremental search of a destination is performed as you enter characters in the input box.
Also, you can perform AND search by entering multiple words separated by a space.
• When you select a group name in [Specify Group Name], you can display only the
destinations of the selected group names.
63
2. Using a Whiteboard
DQP008
The selected e-mail address is added to the "Destination Email Address" list.
When you delete the selected e-mail address, touch the e-mail address you want to delete on the
list.
• The [Public Address Book] tab appears only when the settings to use a public address book are
configured.
• Even when the necessary settings are specified, the [Public Address Book] tab does not appear if
no public address book exists.
• Even when the setting to use the public address book is selected, the destination address is not
displayed if [Download Public Address Book and Search] in the Network Settings is not selected.
Enter a keyword in the input box next to , the Search icon, to search for the destination.
Entering e-mail addresses manually
1. Enter the name of the destination in "Display Name" in [Manual Entry] tab.
1. Enter the e-mail address of the destination in "Email Address".
The touch keyboard appears when you touch the input field.
It may take approximately 2 seconds until the touch keyboard is displayed.
64
Operating a File
DQP101
2. Touch [Enter].
A confirmation message about adding the e-mail address to the history appears.
3. Touch [OK].
The name and e-mail address of the destination is added to the "Destination Email Address" list.
When you delete the entered e-mail address, touch the e-mail address you want to delete on the
list.
Selecting e-mail addresses from Email Address Entry History
1. Touch the e-mail address of the destination in the "Email Address Entry History" list.
The selected e-mail address is added to the "Destination Email Address" list.
Printing
This section explains how to print pages.
• Before printing, configure the network and print settings. For details about how to configure the
network settings, see page 132 "Configuring Network Settings". For details about how to
configure the print settings, see page 170 "Changing the Print Settings".
65
2. Using a Whiteboard
• Printer types supported for printing are listed below.
• Printer or multifunction printer supporting Universal Printer Driver
• Inkjet printer
• Wide format multifunction printer
• To use an inkjet printer or wide format multifunction printer, download an appropriate printer driver
for Whiteboard from the Ricoh website, and install it in the machine. To do so, use a USB memory
device. For details about how to install a printer driver, see page 158 "Updating the System Using
a USB Flash Memory Device".
• To configure inkjet printer or wide format multifunction printer settings, use [Others] on the [Print
Settings] screen that can be displayed from Administrator Settings. For details about the
Administrator Settings, see page 127 "Opening Administrator Settings", and for details about the
Print Settings, see page 170 "Changing the Print Settings".
• For details about models that support Universal Print Driver, see the driver download page on the
RICOH website.
• For details about supported inkjet printers and wide format multifunction printers, see the RICOH
website or consult your sales representative.
• If you are using RICOH Streamline NX, you will need to pre-configure the environment
appropriately. For details, see page 211 "Managing the Machine with RICOH Streamline NX".
1. Touch
, the Import and Save icon.
2. Touch
[Print].
DQP005
A window for specifying the printing conditions appears.
66
Operating a File
3. Specify the print conditions.
• When you select "This Page" in "Print Range", you can print only the displayed page.
• When multiple copies are selected, the pages are collated and the specified number of
copies is printed.
• An available printer or multifunction printer is displayed in "Printer".
• If you are using RICOH Streamline NX, select "Ricoh Standard Printer".
4. Touch [Print].
Each page is printed with the images and information centered horizontally.
• Printing cannot be performed for approximately 2 minutes after the whiteboard screen starts.
• If the window for specifying printing conditions is open while the remote whiteboard is being used,
no operations can be performed on the screens of the machines that are sharing the remote
whiteboard.
• You can print pages by sending them to a multifunction printer via e-mail. For details, see page 61
"Printing pages by specifying the multifunction printer (Mail to Print function)".
Linking with a Smart Device
By using RICOH Smart Device Connector, you can connect to the machine from smart devices.
To display the files shown on a smart device on the machine or to save the pages displayed on the
machine to a smart device, scan the QR code from the machine that is displayed on the smart device.
1. Touch
, the Import and Save icon.
67
2. Using a Whiteboard
2. Touch
[Use QR Code].
DQP006
3. Scan the QR code on a smart device.
When the page is finished saving, a message appears on the screen.
4. Touch [Close] on QR Code screen.
If you touch [Close] before the file is imported, a message is displayed to indicate that a file is
being received. Touch [Close] again to cancel the importation of the file.
• The effective period of QR Code is 10 minutes from the time the code is displayed. The code
cannot be used after the effective period expires. If this happens, scan the connecting code again.
• For details about how to scan QR Code, see the operating instructions of the external application.
• When multiple files are sent from the external application, the files are displayed in the order in
which they are imported.
• The maximum number of pages that can be imported to the machine is 100. If the total number of
captured pages and pages in the files to be imported from the smart device exceeds 100, only the
first 100 pages are imported.
68
3. Connecting Devices
This chapter explains how to display an image from an image output device, and write text or draw
figures on the displayed screen.
Devices That Can Be Connected to the Machine
To connect a device via Bluetooth, see page 173 "Managing Devices Connected via Bluetooth".
The input terminals, output terminals, and devices that can be connected to the machine are as follows:
1
2
3
4
5
6
DQS042
1. Audio Output
2. Audio Input
3. HDMI Output
4. HDMI Input
5. DisplayPort Input
DisplayPort 1.1a compliant
6. VGA Input
Terminal
Devices
• Headphones
Audio Output
• Headset
• Microphone
Audio Input
• Headset.
Connection method
Used to connect the machine to the analog
audio output device.
Used to connect the machine to the analog
audio input device.
69
3. Connecting Devices
Terminal
HDMI Output
HDMI Input
DisplayPort Input
Devices
Connection method
• Projector
Used to connect a video output device.
• Monitor
See page 76 "Using a Projector to Project a
Screen".
• Computer
• Digital still camera
This terminal is used to connect an image output
device to display an image, and to write
information on the image that is displayed. You
cannot display copyright protected content, such
as data on DVDs and Blu-ray discs.
• Digital video
camera
See page 71 "Connecting a Computer or
Tablet to the Machine".
• Computer
This terminal is used to connect an image output
device to display an image, and to write
information on the image that is displayed.
• Tablet
• Document camera
• Tablet
• Document camera
You cannot display copyright-protected content
such as DVD and Blu-ray discs.
See page 71 "Connecting a Computer or
Tablet to the Machine".
• Computer
• Tablet
VGA Input
• Document camera
• Video
conferencing
device
This terminal is used to connect an image output
device to display an image, and to write
information on the image that is displayed.
See page 71 "Connecting a Computer or
Tablet to the Machine".
• For details about the input signals that are supported, see page 222 "List of Video Input Signals
Supported by the Machine".
• When more than one device is connected to the input terminals, priority is given to the terminals in
the order of HDMI Input, DisplayPort Input, and VGA Input.
• To display an externally input still or video image on the machine in cases other than for citation,
the material must be created by yourself and you must own the copyright, or you must be granted
permission to use the material from the rightful owner of the copyright.
• A delay may occur when an image is displayed that is input from the HDMI, DisplayPort, or VGA
input terminal due to various composite processing methods such as overlaying entries.
70
Connecting a Computer or Tablet to the Machine
Connecting a Computer or Tablet to the
Machine
You can connect a computer, tablet, or document camera to the machine, and see its screen on the
machine. You can also write text or draw figures on the displayed screen using your fingers.
DQS018
You can capture written text and drawn figures on an externally input image as a "Captured page".
A captured page is added to the page list. You can continue the operation such as writing.
When you touch the "Switch External Input" icon while operating a captured page, the screen of an
image output device is displayed in real time.
When multiple devices are connected to the machine, you can switch the image of the device displayed
on the screen to other images by touching the "Switch External Input" icon. You can check which
image of the device is displayed from the letters displayed on the Switch External Input icon. For details
about icons, see page 19 "Icons Displayed on the Interactive Whiteboard".
This section explains how to display the computer screen and write text or draw figures on it.
• Under the Whiteboard Detailed Settings, you can configure the machine to automatically display
the computer screen when there is any change in the screen content. For details, see page 123
"Changing the Detailed Settings".
1. Connect the computer to any of the input terminals at the back of the machine.
For the input terminals to connect external devices, see page 69 "Devices That Can Be Connected
to the Machine".
71
3. Connecting Devices
2. Switch the video output on the computer to display the computer screen on the screen of
the machine.
To switch between image outputs on the computer, press the appropriate function key while
holding down the [Fn] key.
The key combinations on computers from major computer manufacturers are as follows:
Examples of key combinations on computers from major computer manufacturers are as follows:
For details, see the manual of the computer that is being used.
Computer brand
Key combination
MSI
[Fn] + [F2]
Everex, Mitsubishi, NEC, Panasonic, Sotec
[Fn] + [F3]
Gateway, HP
[Fn] + [F4]
acer, SHARP, Sotec, Toshiba
[Fn] + [F5]
Hitachi, IBM, lenovo, Sony
[Fn] + [F7]
Asus, Dell, EPSON, Hitachi
[Fn] + [F8]
Fujitsu
[Fn] + [F10]
3. Write text or draw figures on the screen of the machine using your finger.
4. To capture the Whiteboard screen to a page, touch
, the Import to Page icon.
The captured page is added at the end of the page list and displayed on the screen.
• When you start writing on the screen, a message prompting you to capture the screen appears.
You can capture the screen by touching
[Import to Page]. To continue operation without
capturing the screen, close the message by touching [×]. You can choose whether to enable or
disable the message. For details, see page 123 "Changing the Detailed Settings".
• You can also write text or draw figures after importing a screen by touching
icon.
• If there are already 100 captured pages,
, the Import to Page
, the Import to Page icon, cannot be used.
• If there is a total of 90,000 strokes, fair copy entry text, figures, and stamps on all pages, you
cannot use the Import to Page icon.
• The "NO SIGNAL" message may be displayed while switching to an externally input image.
72
Connecting a Video Conferencing Device to the Machine
Connecting a Video Conferencing Device to the
Machine
This machine can be used as a monitor for a video conference.
• You can connect a video conferencing device to the machine and share the screen of the machine
in a video conference using the computer screen sharing the application software (RICOH UCS) of
this machine.
• To hold a video conference by using the RICOH UCS function instead of connecting a video
conferencing device to the machine, see page 79 "Using the RICOH UCS Function".
• By using the remote whiteboard function, you can share the memo or document that is displayed
on the screen with other devices connected via the network. For details about sharing screen on a
remote whiteboard, see page 105 "Overview of Remote Whiteboard".
DQS053
Connecting a Video Conferencing Device (RICOH UCS Screen Sharing)
The video conferencing device is connected as follows:
1. Turn off the video conferencing device.
2. Connect the video conferencing device to VGA Input.
For the input terminals to connect external devices, see page 69 "Devices That Can Be
Connected to the Machine".
3. Turn on the video conferencing device.
The image from the video conferencing device appears on the screen.
73
3. Connecting Devices
DQS041
• When the machine is in the process of recognizing a video conferencing device, a message
indicating that is displayed. If the machine successfully recognizes the device, a confirmation
screen for starting screen sharing is displayed.
• You cannot write to an image input from a video conferencing device.
• You cannot use an image input from a video conferencing device in the whiteboard application or
recorded as a captured page.
• For details about how to use a video conferencing device, see the manual of the device you are
using.
Sharing the Whiteboard Screen in a Video Conference
The screen of the machine can be shared in a video conference using the computer screen sharing
application software of the machine. (RICOH UCS screen sharing)
1. Connect the video conferencing device to the machine via USB.
2. Start a video conference.
A confirmation message for sharing the computer screen appears.
3. Touch [Start].
Sharing of the machine screen starts.
To cancel sharing of the machine screen, touch [Cancel].
74
Connecting a Video Conferencing Device to the Machine
You can start sharing the screen even after the video conference has started by touching
Sharing icon.
• If you want to stop sharing the machine screen, touch
UCS screen sharing will be stopped].
, the
, the sharing icon, and then touch [RICOH
• When compatible mode is active, the machine screen cannot be shared.
• The machine screen is shared at a resolution of 720p.
• The following video conferencing devices can be used to share the screen of the machine that is
connected via USB during a video conference:
• Ricoh Unified Communication System S7000/P3500/P3000/P1000
• When multiple video conferencing devices are connected to the machine, the machine screen can
only be displayed on the screen of the device that is connected first.
• If the machine does not support the language setting specified on the video conferencing device,
the machine's screen cannot be shared.
75
3. Connecting Devices
Using a Projector to Project a Screen
You can connect a projector that supports full-HD to the machine to project its screens.
DQS043
• The machine cannot be connected to an analog input terminal such the VGA input of a projector.
A Ricoh projector which supports full-HD is recommended for use with the machine. Supported models
are as follows:
• PJ WX3231N/X3241N
• PJ WX3340N/WX3340/X3340N/X3340
• PJ WX4130N/WX4130
• PJ WX4240N/X4240N
• PJ WX4141/WX4141N/WX4141NI
• PJ WX5350N/X5360N
• PJ WX5361N/X5371N
• RICOH PJ X3351N/WX3351N
• RICOH PJ X4241N/WX4241N
1. Connect a projector to the output terminal at the back of the machine.
For the input terminals to connect external devices, see page 69 "Devices That Can Be Connected
to the Machine".
76
Using a Projector to Project a Screen
2. Project the screen.
For details about how to use a projector to project screens, see the manual of the projector.
77
3. Connecting Devices
78
4. Connecting to a Video Conference
This section explains how to use this machine as a video conferencing device in order to connect to a
video conference.
Using the RICOH UCS Function
You can use this machine for RICOH Unified Communication System (RICOH UCS)-based video
conferencing.
• The RICOH UCS function is only available to RICOH UCS service users. For details about RICOH
UCS, consult the distributor where you purchased the machine or your sales representative.
• To use the RICOH UCS function, you will need to reconfigure the Video Conference Settings. For
details, see page 172 "Changing the Video Conference Settings".
• Video Conference Settings cannot be configured from Administrator Settings on the machine. To do
so, use the Administrator Settings Web page.
DSR005
What you can do with this machine
• Hold a meeting
You can use the machine to connect or reply to a remote contact to start a meeting.
• Share a screen
You can share the whiteboard screen or the screen of a computer connected to the machine
with the other parties connected to the meeting.
• Approve a registration request
79
4. Connecting to a Video Conference
You can approve a registration request from a contact to add them to your available contacts
list.
• Update firmware
You can update the RICOH UCS function firmware.
• This machine cannot perform the following operations when it is in RICOH UCS mode. If you need
to perform these operations, use RICOH Unified Communication System Settings.
• Changing account information
• Re-registering a password
• Registering a new contact or editing or deleting a contact
Installation Requirements
Preventing the deterioration of sound quality
• Keep objects that may cause the sound quality to deteriorate away from the microphone or
speaker.
• Blocking both the microphone and speaker may cause the sound quality to deteriorate.
• Do not place devices that generate noise, such as projectors or computers, near the machine.
• When using the machine in a room where sound echoes, try keeping your voice as low as
possible during meetings to avoid distracting echoes.
• Make sure there is sufficient space between this machine and the wall.
• Keep this machine away enough from the other party's device, for example, when the other
party's voice can be heard directly instead of through a speaker.
• Do not move the machine during a meeting.
• If you plan to use an external microphone and speaker, see the manual for details about how
to use the device.
• When using an external microphone speaker, keep it away from the air outlet of the machine.
• Placing an external microphone speaker too close to the air outlet can cause the audio quality
to deteriorate.
About network environment
• A poor network environment can cause delays in video streaming during meetings.
• When using a wireless network, communication quality may deteriorate or communication
may be lost, depending on the environment in which the machine is used. If these problems
occur, use a wired network instead. To switch to a wired network, you must first turn the
machine off and then turn it back on.
80
Using the RICOH UCS Function
• When using a wireless network, radio or electromagnetic interference or weak reception may
cause the following problems to occur during meetings:
• Delays in video streaming.
• Video is stopped.
• Audio of other party cuts out.
• Synchronization between video and audio is lost.
• Audio quality deteriorates.
• Meetings are automatically ended or left.
• Delays in video streaming occur when sharing computer screen.
• Your video and the other party’s video disappear and only audio is heard.
• Screen image does not display properly when the screen layout is changed.
• The Contact List or contact status do not appear, or it takes longer than expected for
each to be displayed.
• The attempt to update the firmware fails, or it takes an excessively long time for the
update to finish.
• The machine does not start.
• You cannot connect to other party.
If you experience one of the problems above, take one of the following actions. The action to
be taken depends on the wireless network environment you are using:
• If IEEE802.11b and IEEE802.11g/n are in the same wireless network environment, the
IEEE802.11b connection may be used first. The recommended line speed for the
machine is 1 Mbps. To use the machine at a stable line speed, we recommend using it in
a wireless network environment in which only IEEE802.11g/n is available.
• Avoid environments that have multiple wireless LAN standards.
• Turn off any wireless networking or radio devices that are not being used.
• If there are multiple devices in the environment that support IEEE802.11n, use
IEEE802.11n with a single channel.
• Use the machine in an environment with stable reception, making sure to confirm the
distance from the access point and check for any obstructions.
• If the environment has multiple wireless LAN standards, change the access point channel.
There should be a difference of at least five between the channel settings for each LAN
standard. For example, set one standard to channel 1 and the other to channel 6.
• Keep the machine as far away as possible from highly conductive objects such as metal.
• This wireless product uses the 2.4 GHz band. Make sure there is no industrial, scientific,
or medical equipment that uses the same frequency band currently in operation, such as
a microwave. Interference can cause communication to become unstable. Before using
81
4. Connecting to a Video Conference
the machine, make sure that there is no equipment around that may potentially cause
interference.
• If you experience radio interference or other wireless networking problems, please call
the support desk.
Preparing for Use
This section explains the preparations necessary to use the RICOH UCS function.
• When using the RICOH UCS function for the first time, be sure to change the password and register
your e-mail address in RICOH Unified Communication System Settings.
• If the RICOH UCS function needs to be updated, a relevant message is displayed. Update the
RICOH UCS function according to the message.
• Do not turn off the machine while the RICOH UCS function is being updated.
Configuring Video Conference Settings
Select the [Use RICOH UCS Function] check box in Video Conference Settings on the Administrator
Settings Web page and enter your contact ID and password.
For details about Video Conference Settings, see page 172 "Changing the Video Conference
Settings".
Changing the password and registering your e-mail address
When using RICOH UCS from your account for the first time, change the initial password and
register your e-mail address in RICOH Unified Communication System Settings.
You can access RICOH Unified Communication System Settings from [Open Account Settings],
within Video Conference Settings.
Registering a contact with whom you want to have a meeting
You can register contacts with whom you want to have a meeting in RICOH Unified
Communication System Settings.
Send a registration request to the contact. When the request is approved, the contact is registered.
For details, see help in RICOH Unified Communication System Settings.
This machine can also be used to approve registration requests from contacts. If a registration
request is received, a message is displayed. Check the contact according to the message, and
approve the registration request as appropriate.
Adjusting the Camera
You can use camera direction adjustment lever to adjust the camera direction.
For details about camera direction adjustment lever, see Read This First.
82
Using the RICOH UCS Function
Connecting a device (If using an external device)
You can connect an external camera, microphone, or speaker to the machine.
For details about how to connect these types of external devices, see page 69 "Devices That Can
Be Connected to the Machine".
For details about how to connect an external device via Bluetooth, see page 173 "Managing
Devices Connected via Bluetooth".
Switching to RICOH UCS mode
You can use the floating toolbar to switch the screen display mode to RICOH UCS mode. For
details, see page 18 "Screen Display Modes".
Specifying the settings
Before connecting to a contact to have a meeting, you must first specify the audio and camera
settings. For details, see page 86 "Specifying the Settings".
Holding a Meeting
Calling a contact
1
2
4
3
5
DSR003
1. Contact List
From this list, select a contact with whom you want to have a meeting.
You can select any contact that has a
or
icon.
2. Your own contact information
Check your contact name and Contact ID.
83
4. Connecting to a Video Conference
3. Settings button
For details, see page 86 "Specifying the Settings".
4. Connect button
Call the selected contact to start a meeting.
5. Connect as Private Meeting button
You can limit participants in meetings.
Pre-determine a four-digit meeting code and share it with the other contacts with whom you want to have the
meeting.
It is not possible to limit participants in a meeting once the meeting has started.
To join a limited participants meeting that has already started, you will need to obtain the meeting code
before joining the meeting.
Replying to an incoming call
When there is an incoming call, an incoming call dialog box is displayed. Check the caller and reply to
the call.
What you can do during a meeting
1
4 5
2 3
6 7
8
9
DSR004
1.
Private Meeting icon
This icon is displayed during meetings in which participants are limited.
2.
Limited Network Bandwidth icon
This icon is displayed when the bandwidth of the network that you are using is limited.
3.
Bandwidth Status
Show the network bandwidth available for reception ( ) and transmission ( ). You can check whether the
network environment you are using meets the operating environment requirements for this machine, and
whether it is possible to hold a meeting normally.
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Using the RICOH UCS Function
4.
Settings button
Use this button to reconfigure the settings.
For details, see page 86 "Specifying the Settings".
5.
Participants
Shows the number of participants in the meeting.
6.
View button
Used this button to change the screen to one of the following layouts:
•
The videos of the other contacts are displayed in large windows. Your video appears in a small window
in the lower right of the screen.
•
The video of the other party is displayed in a larger window, while the videos of you and the other
contacts appear in smaller windows.
•
Your video is displayed full screen.
•
The videos from all the contacts, including you, are displayed in windows of the same size.
•
The video of the other party is displayed full screen.
•
Only the whiteboard screen being shared is displayed. This button is only available during screen
sharing.
7.
Share button
Use this button to share the whiteboard screen with the other meeting participants.
During screen sharing, the displayed contents of the selected screen are displayed on the other participants'
screens.
8.
Camera button /
Mic button /
Volume button
Adjust the audio volume and temporarily mute the microphone.
You can also temporarily disable the camera.
9.
Leave button
Used this button to leave the meeting.
• Video from up to 9 contacts, including you, can be displayed.
• Displayed contents vary depend on the number of contacts connected.
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4. Connecting to a Video Conference
Specifying the Settings
You can configure the following settings in Settings screen.
Audio/Video tab
Item
Select Devices
A/V Control
Description
Specify the device used for meetings.
• Volume adjustment
• Camera Off
• Adjusting the camera
While looking at your displayed image, adjust the camera's
orientation and position.
• Echo Cancellation
Eliminates the echoes in the sound that may occur during a
meeting.
If echoes negatively affect the sound quality of a meeting,
enable Echo Cancellation.
• Auto Set Mic. Gain
Automatically corrects to an appropriate range the level of
the sound sent to the other party.
If you use this function, you do not need to adjust [Mic.
Adjustment] in Advanced.
• Impulse Noise Reduction
• Auto Set Video Quality
Automatically adjusts the resolution of the image from this
machine.
If this function is not selected, the image will be sent with a
fixed resolution.
Even if this function is not selected, the resolution might be
adjusted depending on the status of the network
environment.
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Using the RICOH UCS Function
Item
Advanced
Description
• Mic. Adjustment
Adjusts the input volume of the microphone.
To enable Microphone Boost, slide the Microphone Gain
bar all the way to the left, and then click the [Microphone
Boost] checkbox. After you enable Microphone Boost, slide
the Microphone Gain bar to the desired level. To achieve
the optimal input volume, slide the Microphone Gain bar to
the recommended input volume area.
If the input volume is low, enable Microphone Boost, and
then increase the volume.
• Output Volume Adjustment
Adjusts the output volume.
Network Settings tab
Item
Description
TCP Port (443)
If the UDP port cannot be used for communication during a video
meeting due to problems with the network environment, you can
use the TCP port (443) instead.
Limited Bandwidth Usage
The network bandwidth used during a meeting can be suppressed
to the minimum required level to prevent the network connection
from becoming overloaded, or to limit the amount of data sent.
This setting cannot be specified during a meeting.
When this mode is used, the image quality of the meeting screen
might deteriorate.
General tab
Item
Description
Select Language
Select your preferred language.
Version
You can check the software version of the RICOH UCS function
that you are using.
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4. Connecting to a Video Conference
Others tab
Item
Send a Report
Description
If there is a problem with the machine, send the operation log,
system information, and other details about the machine to Ricoh
for problem diagnosis.
Only send a report when requested to do so by the support desk.
You can also send a report from the error message dialog.
Display Settings in Meeting
88
You can specify whether to display the contact names during a
meeting.
5. Using the Web Page of the Machine
This chapter explains what you can do on the Web page of the machine, and how to access the Web
page.
Things You Can Do on the Web Page
View a remote whiteboard
You can view the contents of an open remote whiteboard session.
For details, see page 115 "Participating from the Web Browser".
Download temporarily saved files
You can download a temporarily saved file. For details, see page 91 "Downloading Temporarily
Saved Files".
Manage the temporarily saved files
You can manage all the files temporarily saved on the machine. For details, see page 93
"Managing Temporarily Saved Files".
Download IWB Remote Desktop Software
After you install IWB Remote Desktop Software on your computer, you can display the screen of
the computer on the machine via a network. You can also operate the computer from the screen of
the machine.
For details about how to download the software, see page 98 "Downloading IWB Remote
Desktop Software".
Downloading RICOH Interactive Whiteboard Client
After installing RICOH Interactive Whiteboard Client on your Windows PC or Android or iOS
smart device, you can participate in a remote whiteboard (remote conference) that is hosted on the
whiteboard. RICOH Interactive Whiteboard Client for Windows or Android OS can be
downloaded from the menu on the Web page.
The procedure to download RICOH Interactive Whiteboard Client varies depending on the
operating system you are using. For details, see "RICOH Interactive Whiteboard Client Startup
Guide".
Open the Administrator Settings
You can configure the machine settings, such as the network settings, and adjust the system clock.
For details, see page 95 "Opening Administrator Settings".
Displaying the Top Page
To access the Web page for the machine, one of the following web browsers is required:
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5. Using the Web Page of the Machine
• Internet Explorer 8/9/10/11
• Firefox
• Safari for OS X
• Safari for iOS *1
• Chrome for Android *2
• Chrome for Windows
• Microsoft Edge
*1 For iPad only. iPhone is not supported.
*2 For tablet PC only. Smartphones are not supported.
1. Check the IP address displayed at the top of the machine screen.
If no IP address is displayed, use
, the Information display icon, to display the IP address.
2. Start your web browser.
3. Enter "http://(machine's IP address, host name, or fully qualified domain name)/" in your
web browser's URL bar.
The Web page for the machine is displayed.
• Up to 20 web browsers can access the machine at the same time.
• You cannot access the Web page when the power of the machine is off.
• If the administrator password is not changed from its initial setting, [Administrator Settings] is
displayed, but cannot be accessed. Change the administrator password. For details about
changing the administrator password, see page 128 "Administrator Settings".
90
Downloading Temporarily Saved Files
Downloading Temporarily Saved Files
• To download a temporarily saved file, the meeting code entered when saving the file is required.
For more details about the meeting code, see page 52 "Saving Pages Temporarily".
1. Use your computer to access the Web page for the machine.
For details about how to access the Web page, see page 89 "Displaying the Top Page".
2. Click [Downloading Temporarily Saved File].
3. Enter the meeting code.
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4. Click [OK].
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5. Using the Web Page of the Machine
5. Click [Download] for the file you want to download.
DMT390
6. Rename the file, if necessary, and then click [Save].
• If you do not know the meeting code that was entered when the file was saved, you can find the
meeting code on the Web page screen for managing temporarily saved files. For details about
how to manage temporarily saved files, see page 93 "Managing Temporarily Saved Files".
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Managing Temporarily Saved Files
Managing Temporarily Saved Files
1. Click [Temporarily Saved File Management] on the top page of the Web page.
2. In the password input field, enter the administrator password.
DMT339
3. Click [OK].
The Temporarily Saved File Management screen appears. Delete or download the necessary files.
• Temporarily saved files with no meeting code specified can be managed only on the Temporary
Saved File Management screen.
• Automatic temporary saving is a supplemental feature, and a temporarily stored file may be lost
when a forced termination of the machine occurs. To save pages, enter a meeting code for the
pages and temporarily save them to the machine, or save them in a shared folder or to a USB flash
memory device. For details, see page 49 "Saving Pages".
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5. Using the Web Page of the Machine
Viewing the Temporarily Saved File Management screen
1
2
3
DMT338
1. Free Space
Indicates the amount of free space and the maximum storage capacity of the space for temporarily
saved files.
2. Number of Temporarily Saved Files
Indicates the number of temporarily saved files and the maximum number of files that can be temporarily
saved.
3. File List
Displays a list of the temporarily saved files.
94
Opening Administrator Settings
Opening Administrator Settings
• For security reasons, be sure to change the initial administrator password. If you do not change the
password, [Administrator Settings] is displayed on the Web page, but cannot be accessed. For
details about changing the administrator password, see page 128 "Administrator Settings".
1. On the top page of the machine's Web page, click [Administrator Settings].
2. Enter the administrator password in the password entry field.
3. Click [OK].
The configuration screen for the administrator appears. Confirm and modify the device settings as
required.
• If the administrator setting is configured on the machine's Web page, the setting becomes valid
when the machine restarts.
• If no operations are performed for 10 minutes, the configuration screen for the administrator will
disappear automatically.
• The administrator settings screen cannot be opened from the Web page while the administrator
settings are being configured on the control panel of the machine.
• You cannot login to [Administrator Settings] for 10 minutes after the Web page has been closed.
• For details about the administrator settings, see page 128 "Administrator Settings".
• Some settings cannot be configured from the Web page. Also, some settings such as the network
settings cannot be configured from the machine.
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5. Using the Web Page of the Machine
96
6. Using the Machine to Perform
Operations on a Computer Screen
This chapter explains how to perform operations on a computer screen displayed on the machine using
IWB Remote Desktop Software.
IWB Remote Desktop Software Overview
After you install IWB Remote Desktop Software on your computer, you can display a computer screen
via a wireless LAN. You can also perform operations on the computer screen from the display of the
machine.
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6. Using the Machine to Perform Operations on a Computer Screen
Downloading IWB Remote Desktop Software
1. Start your web browser.
2. Enter "http://(machine's IP address or host name)/" in your web browser's URL bar and
display the Web page for the machine.
3. Click [Download Software].
4. Click [Download].
5. Click [Download] under IWB Remote Desktop Software.
DSR006
6. Click [Save].
IWB Remote Desktop Software is downloaded.
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Installing IWB Remote Desktop Software
Installing IWB Remote Desktop Software
• To install IWB Remote Desktop Software on a computer, log on as a user with administrator
privileges.
Operating environment
Item
Operating system
Specifications
• Windows 7 Home Premium/Professional/Ultimate/Enterprise SP
1 or later (32 bit/64 bit)
• Windows 8/Pro/Enterprise (32 bit/64 bit)
• Windows 8.1/Pro/Enterprise (32 bit/64 bit)
• Windows10 Home/Pro/Enterprise (32bit/64bit)
CPU
• Recommended: Intel® CoreTM 2 Duo 2 GHz or more
• Minimum: Intel Core Solo U1300
Memory
• Windows 7 (32 bit): 1 GB or more
• Windows 7 (64 bit): 2 GB or more
• Windows 8 (32 bit): 1 GB or more
• Windows 8 (64 bit): 2 GB or more
• Windows 8.1 (32 bit): 1 GB or more
• Windows 8.1 (64 bit): 2 GB or more
• Windows 10 (32 bit): 1 GB or more
• Windows 10 (64 bit): 2 GB or more
HDD
100 MB or more free space
Network
Line speed
• Minimum: 200 Kbps
* When not using network services other than IWB Remote
Desktop Software
Wireless LAN
IEEE802.11a/b/g/n
1. Double-click the downloaded file from the Web page of the machine to execute it.
For details about how to download IWB Remote Desktop Software, see page 98 "Downloading
IWB Remote Desktop Software".
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6. Using the Machine to Perform Operations on a Computer Screen
2. Specify the language you want to use during the installation process, and then click [OK].
3. If .NET Framework 4 is not installed on your computer, click [Install].
If .NET Framework 4 has already been installed, the message [Install] does not appear. Proceed to
the next step.
4. Click [Next].
5. The software license agreement appears in the [License Agreement] dialog box. After
reading the agreement, click [I accept the terms in the license agreement], and then click
[Next].
6. Specify the installation folder, and then click [Next].
7. Click [Install].
8. Click [Finish].
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Uninstalling IWB Remote Desktop Software
Uninstalling IWB Remote Desktop Software
• Log on to the computer as a user with administrator privileges to uninstall the software.
1. On the [Start] menu of the computer, select [Control Panel].
If you are using a computer that is running Windows 8/8.1, click [Search] on the Charm Bar, and
then click [Control Panel].
When using Windows 10, right-click the [Start] menu and then click [Control Panel].
2. Select [Programs and Features].
3. Click [Uninstall a program].
4. Select "IWB Remote Desktop Software" and click [Uninstall].
5. Confirm the messages and click [OK].
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6. Using the Machine to Perform Operations on a Computer Screen
Using IWB Remote Desktop Software to
Perform Operations on a Computer Screen
Open IWB Remote Desktop Software, and then connect the machine to a computer. When the machine
is connected, the screen displayed on the computer appears on the screen of the machine.
• You cannot connect if the machine is in standby mode or the power is off.
• While the machine is connected to the computer, a message is displayed every 15 minutes which
asks whether you want to maintain the connection. If one minute elapses without clicking [Continue]
in the message, the connection is lost automatically. This message setting can be changed when the
machine starts.
1. On the [Start] menu of the computer, select [All Programs].
If you are using a computer that is running Windows 8/8.1, right-click where tiles are not
displayed on the Start screen, and then click [All apps].
If you are using a computer that is running Windows 10, click [All apps] on the [Start] menu.
2. Select [Ricoh], and then click [IWB Remote Desktop Software].
If you are using a computer that is running Windows 8/8.1, proceed to the next step.
3. Click [IWB Remote Desktop Software].
4. Enter the IP address and passcode displayed at the top of the machine screen.
If no IP address or passcode is displayed, use
address.
, the Information display icon, to display the IP
You can also enter the host name or fully qualified domain name of the machine.
If you have already entered the IP address, host name, or fully qualified domain name, you can
select it from the pull-down menu.
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Using IWB Remote Desktop Software to Perform Operations on a Computer Screen
5. Change the [Image Quality/Speed] setting as required.
Select [Quality], [Standard Image Quality], or [Speed], according to the specified quality under
the image transfer settings. The default is [Speed]. To give priority to speed over quality, select
[Speed]. The print quality, however, may be degraded.
DHG571
6. Change auto disconnection settings as needed.
To enable auto disconnection while the machine is connected to a computer, open the pull-down
menu, and then select the length of time the auto disconnect message is displayed. When the
setting is enabled, the auto disconnect message is displayed at specified intervals. If one minute
elapses without clicking [Continue] in the message, the connection is lost automatically.
DHG572
7. Click [Connect].
The screen of the computer appears on the machine screen.
8. When you operate the computer from the machine, touch
, the Operate Computer icon.
When you click the touch keyboard icon, you can enter text using the touch keyboard displayed
on the computer. It may take approximately two seconds until the touch keyboard is displayed.
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6. Using the Machine to Perform Operations on a Computer Screen
9. When you close IWB Remote Desktop Software, click [Close] in the "Connected" window.
DHG573
10. Click [Close].
IWB Remote Desktop Software closes.
• You can also close IWB Remote Desktop Software by operating the computer from the machine
screen.
• In the Whiteboard Detailed settings, you can choose whether or not to automatically recognize a
click and double-click during a handwritten entry. For details, see page 123 "Changing the
Detailed Settings".
• You can connect to Whiteboard Version 1.3.X.X from IWB Remote Desktop Software Version
1.5.X.X or later. In such case, the machine operates in "Standard Image Quality" even if the [Image
Quality/Speed] setting is specified.
• When a touch keyboard is used, the keyboard of the computer may become unresponsive. If this
occurs, or if the touch keyboard does not respond, perform the following procedure on the
computer:
1. Set "User Account Control Settings" to [Never Notify].
2. Configure the following settings to run IWB Remote Desktop Software as an administrator:
1. Right-click the shortcut icon of IWB Remote Desktop Software, and select [Properties].
2. Select the [Run this program as an administrator] checkbox under [Privilege Level] on the
[Compatibility] tab.
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7. Using a Remote Whiteboard to
Share the Screen
This chapter explains how to share a screen or written text and drawn figures of the Interactive
Whiteboard with other devices at remote locations.
Overview of Remote Whiteboard
You can share a screen with multiple devices connected via a network.
• To share a screen, you need to configure the network settings and add your Remote License. For
details about how to configure the network settings, see page 132 "Configuring Network
Settings". For details about how to add your Remote License, see page 138 "Adding or Deleting
Your Remote License".
• Remote whiteboard sessions cannot be hosted from RICOH Interactive Whiteboard Lt for
Windows.
1
2
2
2
DQS035
1. Hosting remote whiteboard
The host whiteboard hosts a remote whiteboard session that allows other devices to view and perform
operations on the shared screen.
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7. Using a Remote Whiteboard to Share the Screen
2. Participating remote whiteboards
The participating whiteboards connect to the host device and perform operations on the shared screen. The
results of the operations performed are displayed simultaneously on the other devices.
You can use the following other than the whiteboard to participate in a remote whiteboard session:
• Web browser (Viewing only)
• Remote Viewer (Viewing only)
• Projector with interactive functionality
• RICOH Interactive Whiteboard Client
In addition, photos taken with a terminal (smart device only) on which RICOH Interactive Whiteboard
Client is installed or image files stored on such a terminal can be uploaded to the machine. For details,
see "RICOH Interactive Whiteboard Client Start Guide".
• When the network settings are configured accordingly and the remote whiteboard license is
added, you can view the screen of the machine from a remote location using a Web browser
application without hosting the whiteboard by changing the settings. For details about changing the
settings, see page 132 "Configuring Network Settings".
• For details about how to open a remote whiteboard session, see page 107 "Opening a Remote
Whiteboard Session".
• For details about how to participate in a remote whiteboard session, see page 112 "Participating
in a Remote Whiteboard Session".
• For details about how to install Remote Viewer, see page 216 "Installing Remote Viewer on a
Computer".
• For details about how to participate in a remote whiteboard session from a projector, see the
manual of the projector or Interactive Kit.
• Smart devices that can connect to a remote whiteboard using RICOH Interactive Whiteboard
Client are as follows:
• iPad (3nd generation or later) (iOS8/9)
• Android tablet (Android 4.1–6.0)
• Windows PC (Windows 7/8.1/10)
• To use RICOH Interactive Whiteboard Client, a network speed of 200 kbps or faster is required.
• For details about RICOH Interactive Whiteboard Client, see "RICOH Interactive Whiteboard Client
Start Guide".
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Opening a Remote Whiteboard Session
Opening a Remote Whiteboard Session
This section explains how to open a remote whiteboard session.
You may need to select Compatible mode according to the type of a participating device or its version.
When you select Compatible mode, the functions available will be limited.
For details about how to check the system version, see page 126 "Opening General Settings".
Participating remote
whiteboards
Normal hosting (system running
version 1.6.0.0 or later)
System running version 1.6.0.0
or later
*1
System running version 1.5.X.X
or earlier
×
Projector with interactive
functionality
×
Remote Viewer
Compatible mode
×*2
Web browser
RICOH Interactive Whiteboard
Client
•
×
: Can participate.
• ×: Cannot participate.
*1 If a participating whiteboard running system version 1.6.0.0 or later participates in a remote whiteboard
session opened in compatible mode or by a machine running system version 1.1 or earlier, a message is
displayed and the remote whiteboard enters compatible mode.
*2 If a web browser is used instead of Remote Viewer, there are no restrictions on the functions that can be used
while viewing the remote whiteboard.
1. Touch
, the Share icon.
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7. Using a Remote Whiteboard to Share the Screen
2. Touch [Open].
DHG346
• When a video conferencing device is connected to the machine via USB, a confirmation
screen to start screen sharing is displayed upon starting a video conference using the device.
Touch the [Start] button to share the image displayed on the machine screen. For details, see
page 74 "Sharing the Whiteboard Screen in a Video Conference".
• When you activate compatible mode, the [Start] button is not displayed.
3. Touch "Options", and then specify the conditions for opening a remote whiteboard
session.
DMT348
For details about the options, see "How to Use Options".
DMT349
108
Opening a Remote Whiteboard Session
• When the "Open with passcode" check box is selected, you can limit the number of
participating devices.
• When the "Limit participating whiteboard's functions" check box is selected, the participating
whiteboards cannot save files, print pages, or send e-mail during the session.
• When the "Open in compatible mode" check box is selected, the remote whiteboard session
is opened in compatible mode. For details about how to open a session in compatible mode,
see page 109 "Opening a Remote Whiteboard Session in Compatible Mode".
4. Touch [Open].
A remote whiteboard session is opened.
When you select "Open with passcode", a message will appear. Confirm the details of the
message, and then touch [Open].
• You can use , the Share icon, to check the communication status while participating in a remote
whiteboard session. For details about the communication status, see page 120 "Checking the
Remote Whiteboard Information".
• During the remote whiteboard session, the participating whiteboards are displayed in the submenu
of , the Share icon. For details about how to view the submenu, see page 120 "Checking the
Remote Whiteboard Information".
Opening a Remote Whiteboard Session in Compatible Mode
1. Select "Open in compatible mode" in the option settings of opening remote whiteboard
session screen.
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7. Using a Remote Whiteboard to Share the Screen
2. Specify other conditions as needed.
• If you select "Create image of all pages and distribute", the pages being used will be
converted to images and displayed on the participating whiteboards. You cannot edit the
strokes on the pages converted to images.
• If you select "Delete All Pages and Open", all the pages being used will be deleted.
3. Touch [Open].
A remote whiteboard session is opened in compatible mode.
• You can use , the Share icon, to check the communication status while participating in a remote
whiteboard session. For details about the communication status, see page 120 "Checking the
Remote Whiteboard Information".
• During the remote whiteboard session, the participating whiteboards are displayed in the submenu
of , the Share icon. For details about how to view the submenu, see page 120 "Checking the
Remote Whiteboard Information".
110
Closing a Remote Whiteboard Session
Closing a Remote Whiteboard Session
This section explains how to close a remote whiteboard session.
When the host whiteboard closes the remote whiteboard session, the session will be closed on the
participating whiteboards as well.
• When you finish using the machine, quit the remote whiteboard session, and then turn off the
power.
1. Touch
, the Share icon.
2. Touch [Close Remote Whiteboard].
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
DHG351
• When compatible mode is active, touch [Close].
• When a video conferencing device is connected to the machine via USB, a confirmation
screen to start screen sharing is displayed upon starting a video conference using the device.
Touch the [Start] button to share the image displayed on the machine screen. For details, see
page 74 "Sharing the Whiteboard Screen in a Video Conference".
• When you activate compatible mode, the [Start] button is not displayed.
3. Touch [Close].
• When you exit compatible mode, the page displayed immediately before joining the remote
whiteboard session is loaded as an image.
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7. Using a Remote Whiteboard to Share the Screen
Participating in a Remote Whiteboard Session
This section explains how to participate in a remote whiteboard session.
• When you join a remote whiteboard session, all the pages that existed prior to joining the session
are deleted and the contents of the host whiteboard are imported.
• You cannot participate in a remote whiteboard if the version of the host differs from that of the
participating whiteboard.
Participating from the Interactive Whiteboard
1. Touch [Join] of
, the Share icon.
DHG347
2. When a message appears, touch [Proceed].
3. Specify the remote whiteboard session you want to join.
For details about how to specify a remote whiteboard session, see page 113 "Specifying the
remote whiteboard session to join".
4. Touch [Join].
To join a remote whiteboard session for which options have been set, check the message that is
displayed, and then touch [Join].
5. Check how long it will take to finish reading the page, and then touch [Join].
The host whiteboard page begins reading.
• The indicated shared page import time is an estimate, depending on the actual environment.
112
Participating in a Remote Whiteboard Session
• When the remote whiteboard you want to join is open with available functions limited, the
participating whiteboards cannot save files, print pages, or send e-mail. When the remote
whiteboard session is closed, all the pages are deleted.
• When you attempt to participate in a remote whiteboard session opened in compatible mode or by
a machine running system version 1.1 or earlier, a message which asks whether or not you want to
participate in the session. Touch [Join] inside the message to participate is displayed.
• During a remote whiteboard session, the screen sharing status is displayed in the submenu of ,
the Share icon. For details about how to view the submenu, see page 120 "Checking the Remote
Whiteboard Information".
• If the page size of a file imported to the host whiteboard is larger than the maximum file size that
can be imported by a participating whiteboard, the imported file may not be displayed.
Specifying the remote whiteboard session to join
The host whiteboard can be specified as follows:
• Select a host whiteboard session from the contact list you have added in advance
• Specify the IP address of the host whiteboard
Selecting from the contact list
Select the host whiteboard from the list of the whiteboard location names you have added in
advance.
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7. Using a Remote Whiteboard to Share the Screen
3
2
XXX.XXX.XXX.XXX
DMT312
1. Status of the host whiteboard
Displays an icon which indicates the session status of the host whiteboard.
2. [IP Address]
Displays the IP address of a whiteboard location that is selected from the contact list.
3. Specify Group Name
Select the group you want to display in the "Contact List".
Specifying by entering manually
Specify the host whiteboard by entering its IP address.
1
2
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
3
4
XXX.XXX.XXX.XXX
5
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114
Participating in a Remote Whiteboard Session
1. Manual Entry
Enter the IP address, host name, or fully qualified domain name of the host whiteboard. The touch
keyboard appears when you touch the input field.
2. [Enter]
Adds the entered IP address of the host whiteboard to the IP Address field.
3. IP Address Entry History
Displays a list of host whiteboards that were manually entered. Select one of the host whiteboards in the
list.
"IP Address Entry History" can hold up to 100 entries. When "IP Address Entry History" reaches
capacity, the oldest entry is deleted from the history.
4. Delete History
Deletes a manually entered remote whiteboard from the history. When you touch [Delete] in the
message, the selected remote whiteboard is deleted from the history.
5. [IP Address]
Displays the IP address of a whiteboard location that was entered.
• It may take approximately two seconds until the touch keyboard is displayed.
• For details about how to add a contact list, see page 142 "Managing a Remote Contact List".
Participating from the Web Browser
This section explains how to view the contents of a remote whiteboard session by accessing the Web
page of the machine.
• To view a remote whiteboard session, you need to configure the network settings and add your
Remote License. For details about how to configure the network settings, see page 132
"Configuring Network Settings". For details about how to add your Remote License, see page 138
"Adding or Deleting Your Remote License".
• A remote whiteboard session opened by a machine running system version 1.3.140.0 or earlier or
a projector that has interactive functionality cannot be viewed from a web browser.
1. Access the Web page for the machine.
For details about how to access the Web page, see page 89 "Displaying the Top Page".
2. Click [Browse for Whiteboard] on the Web page.
3. Enter the password in the passcode box.
The passcode entered is the code displayed at the top of the screen of the host whiteboard.
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7. Using a Remote Whiteboard to Share the Screen
DMT353
4. Click [Join].
The remote whiteboard screen is displayed.
The page you are viewing is refreshed once every two seconds.
• You can change the display magnification by using the zoom-in and zoom-out function of your
web browser.
Participating from Remote Viewer
When you install Remote Viewer to the computer, you can view the contents of a remote whiteboard
session opened with Compatible mode or version earlier than 1.3.140.0. For details about Remote
Viewer, see page 215 "Using Remote Viewer".
When you view the contents of a remote whiteboard session opened with a system of version 1.3.0.0. or
later, access the remote whiteboard from the web browser. For details, see page 115 "Participating
from the Web Browser".
1. Click the [Start] menu on the computer.
2. From [All Programs], select [Ricoh], [Interactive Whiteboard Remote Viewer].
3. Click [Interactive Whiteboard Remote Viewer].
The Remote Viewer screen appears.
4. Click [Join] from
, the Share icon.
5. Specify the IP address of the host whiteboard on the displayed screen.
6. Click [Connect].
The host whiteboard is imported.
116
Participating in a Remote Whiteboard Session
7. If a passcode is set by the host whiteboard, enter the passcode.
8. If a connection is established, the time to import pages of the host whiteboard is
displayed. Click [OK].
There are two methods for specifying a host whiteboard. The first is to select from the contact list, and the
second is to enter the IP address manually.
[Contact List] tab
Specify the IP address of the host whiteboard by selecting it from the "Contact List".
A contact list can be added with "Add Remote Contact List" in General Settings of Remote Viewer.
See page 219 "Creating a Remote Contact List".
[Manual Entry] tab
• Specify the IP address of the host whiteboard by entering it manually. After entering the
address, click [Enter]. A confirmation message about the history appears. If you do not want
to keep the entered IP address in the history, click [Cancel].
• You can also specify a previously entered IP address by selecting it from "IP Address Entry
History".
117
7. Using a Remote Whiteboard to Share the Screen
• "IP Address Entry History" can hold up to 100 entries. If there are already 100 entries, the oldest
entry is deleted from the history.
• The indicated shared page import time may differ depending on the actual environment.
• You can use , the Share icon, to check the communication status while participating in a remote
whiteboard session. For details about the communication status, see page 120 "Checking the
Remote Whiteboard Information".
118
Leaving a Remote Whiteboard Session
Leaving a Remote Whiteboard Session
• When you finish using the Interactive Whiteboard, leave the remote whiteboard session, and then
turn off the power.
1. Touch
, the Share icon.
2. Touch [Close Remote Whiteboard].
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
DHG355
If you are participating in a remote whiteboard session while compatible mode is active, touch
[Leave].
3. Touch [Leave].
• When you have participated in a remote whiteboard session from Remote Viewer, click
the Share icon, and then select [Leave].
,
• When you have participated in a remote whiteboard session from the web browser, quit
viewing by closing the browser window.
• If the host whiteboard side closes the remote whiteboard session, viewing automatically ends.
• When you exit compatible mode, the page displayed immediately before joining the remote
whiteboard session is loaded as an image.
119
7. Using a Remote Whiteboard to Share the Screen
Checking the Remote Whiteboard Information
When you touch , the Share icon, during a remote whiteboard session, you can check the information
of the devices joining the remote whiteboard session.
When you touch , the Share icon, the following submenu appears. The submenu indicates the status
of the remote whiteboard.
XXX.XXX.XXX.XXX
1
4
XXX.XXX.XXX.XXX
2
3
DHG356
1. Remote Whiteboard List
• Indicates the name and IP address of the device hosting the remote whiteboard session.
• Indicates the names and IP addresses of the devices participating in the remote whiteboard session.
2. Options
Indicates the options that have been set.
3. Web Browser Participation Terminal List
Indicates the IP addresses of the devices participating in the remote whiteboard session via a web browser.
4. Share icon
Indicates the network status in the bottom part of the icon.
Checking the communication status during a remote whiteboard session
You can check the communication status during a remote whiteboard session. The communication
status is indicated by , the Share icon. When you are using compatible mode, you can check the
communication status by the color of the icon.
Normal mode icon/Compatible
mode icon
Communication status
Excellent
Antenna 4/
120
Communication speed
1.5 Mbps or more
Checking the Remote Whiteboard Information
Normal mode icon/Compatible
mode icon
Communication status
Communication speed
Good
512 kbps–1.5 Mbps
Low
200 kbps–512 kbps
Very Low
200 kbps or less
Antenna 3/
Antenna 2/
Antenna 1/
• On the host whiteboard, the icon indicates the participating whiteboard with the worst
communication status.
• As the number of whiteboard locations or the amount of data to be transferred increases, screen
updates may take longer and the response time for user operations may increase.
• As communications improve, screen updates and response time for user operations become faster.
• If there are no participating whiteboards, , the Antenna 1 icon, is displayed on the host
whiteboard.
• If you are using Remote Viewer to view shared screens, an icon which indicates the machine is in
compatible mode is displayed.
121
7. Using a Remote Whiteboard to Share the Screen
122
8. Changing the Interactive
Whiteboard Settings
This chapter explains how to change the machine settings in General Settings and Administrator Settings.
Changing the Detailed Settings
To configure the whiteboard display and writing settings, open the whiteboard detailed settings.
1. Touch (Pen) or (Switch External Input) on the main operation panel with your finger,
and then touch (Detailed Settings) from the menu that appears.
The whiteboard detailed settings screen is displayed.
2. Select the check box of the functions you want to use.
• [Automatically switches to the external input when the external input display screen has
changed]
The machine automatically switches to the computer screen when the screen content changes.
• [Do not display pen entry operation guidance while displaying external input]
When you start writing on the external input screen, a message prompting you to capture the
screen will not appear.
• [Automatically recognize a click during a handwritten entry on remote PC image]
When you are using the computer screen in IWB Remote Desktop Software, the machine
automatically recognizes a click or double-click during a handwritten entry.
• [On fair copy entry, only graphics will be fair copied (texts will not be fair copied)]
If a small figure is converted to a character in fair copy entry mode, select this setting to make
fair copies of figures only.
• [Automatically aligns the position of the texts and graphics]
Fair copy entered text, figures, and lines are flush against the grid line when they are moved
or reduced/enlarged.
• [Handwritten Entry with Multiple Touch Pens (Cannot operate whiteboard using fingers)]
You can draw up to 4 strokes at a time when using handwritten entry mode. This setting is
available only when [Handwritten Entry with Touch Pen] is enabled. For details, see
page 160 "Changing the System Settings".
3. Touch [Close].
• When any of the (Stamp Entry mode) icons other than (Select and Delete) or (Operate
Computer) is selected, clicks cannot be automatically recognized while making a handwritten entry
on a remote computer screen.
123
8. Changing the Interactive Whiteboard Settings
• To save the changes made to the settings after the machine is turned off, specify [Default
Whiteboard Detailed Settings] in System Settings. For details, see page 160 "Changing the
System Settings".
124
Displaying the Desktop
Displaying the Desktop
You can open General Settings or Administrator Settings from the desktop.
The procedure for displaying the desktop is as follows:
1. Press and hold on
, the close icon, with your finger until a message appears.
2. Touch [Close].
The displayed page closes and the desktop is displayed.
Icons on the Desktop
Touch an icon twice in quick succession with your finger to activate an icon on the desktop.
The operations performed with the activated icons are as follows:
Icon
Behavior
Reference
Opens Administrator Settings.
See page 127 "Opening
Administrator Settings".
Displays the main screen of the
machine.
See page 16 "Screen
Configuration".
Turns the power off.
-
Opens General Settings.
See page 126 "Opening
General Settings".
Displays the touch keyboard.
-
AdminSettings
Interactive Whiteboard
PowerOFF
Settings
Keyboard
It may take approximately two
seconds until the touch keyboard
is displayed.
125
8. Changing the Interactive Whiteboard Settings
Opening General Settings
To perform operations such as checking the system information, open General Settings.
1. Display the desktop.
2. Touch [Settings] two times in quick succession.
• When you finish configuring General Settings, touch [Close].
General Settings Icons
Touch the icon with your finger to activate an icon on General Settings.
The operations performed with the activated icons are as follows:
Icon
Behavior
Displays the version information and Windows license agreement.
Version Information
Displays the copyright information.
Copyright Information
126
Opening Administrator Settings
Opening Administrator Settings
Open Administrator Settings to configure machine settings such as network or date and time settings.
• For security reasons, make sure to change the initial administrator password. If you do not change
the password, a message is displayed each time you open Administrator Settings.
1. Display the desktop.
2. Touch [AdminSettings] two times in quick succession.
3. Display the touch keyboard and enter the administrator password.
The method to display the touch keyboard varies depending on the machine. It may take
approximately 2 seconds until the touch keyboard is displayed.
• If the [keyboard] icon is displayed on the desktop, touch this icon twice quickly.
• If the [keyboard] icon is not displayed on the desktop, use your finger to move the point to the
upper left corner of the display and touch the frame that appears.
The initial administrator password is "admin". Touch
to change the password.
, the Change Administrator Password icon,
4. Touch [OK].
If the entered password is incorrect, an error message appears. Check the password and enter the
correct one.
• When you finish configuring Administrator Settings, touch [Close].
• If no operations are performed for 10 minutes, the configuration screen for the administrator will
disappear automatically.
• You can also configure the administrator settings from the Web page of the machine.
• For details about opening the administrator settings screen, see page 95 "Opening
Administrator Settings".
• For settings that can be configured on the Web page, see page 128 "Administrator Settings".
• The administrator settings screen cannot be opened on the control panel of the machine while the
administrator settings are being configured from the machine's Web page.
127
8. Changing the Interactive Whiteboard Settings
Administrator Settings
Touch the icon with your finger to activate an icon in Administrator Settings.
• Certain settings for using a network cannot be configured from Administrator Settings on the
machine. To configure such settings, use the Administrator Settings Web page. For details about
how to access the Administrator Settings Web page, see page 95 "Opening Administrator
Settings".
The operations performed with the activated icons are as follows:
Icons displayed on
this machine
Items on the Web
page
System Settings
Behavior
Changes the System Settings.
For details about how to configure the settings, see
page 160 "Changing the System Settings".
System Settings
Security Settings
Configures the security settings.
For details about configuring the settings, see
page 167 "Changing the Security Settings".
Security Settings
Network Settings
Network Settings
Configures the IP Address and Default Gateway
settings. These settings are necessary to use the
following functions:
• Remote whiteboard
• Send by e-mail
• Print pages
• Web page
• IWB Remote Desktop Software
For details about how to configure the settings, see
page 132 "Configuring Network Settings".
Print Settings
Print Settings
128
Configures the Printer Address and Print Authentication
settings. These settings are necessary to print pages.
For details about how to configure the settings, see
page 170 "Changing the Print Settings".
Opening Administrator Settings
Icons displayed on
this machine
Items on the Web
page
Email Settings
Configures the SMTP Server Settings. These settings are
necessary to send saved pages or logs by e-mail.
For details about how to configure the settings, see
page 140 "Configuring SMTP Server Settings".
Email Settings
-
Behavior
Video Conference
Settings
For details about how to configure the settings, see
page 172 "Changing the Video Conference Settings".
Set Date/Time
Sets the date and time displayed at the top of the main
operation panel.
For details about how to configure the settings, see
page 136 "Setting the Date and Time".
Set Date/Time
Region and
Language Settings
Specifies the display language and the region where
the machine is used.
For details about how to configure the settings, see
page 137 "Configuring Region and Language
Settings".
Region and
Language
Remote Whiteboard Adds or deletes a remote license. This setting is
License Management necessary to use remote whiteboard.
For details about how to add or delete a remote
license, see page 138 "Adding or Deleting Your
Remote License".
Add/Delete
Remote License
- *1
System Update
Updates the system to the latest version.
For details about how to update the system, see
page 158 "Updating Your System".
129
8. Changing the Interactive Whiteboard Settings
Icons displayed on
this machine
Items on the Web
page
Behavior
Added Data
Management
Imports or exports the Email Address Book, Contact List,
or Shared Folder List.
• For details about how to add or export the Email
Address Book, see page 146 "Managing an
Email Address Book".
Added Data
Management
• For details about how to add or export the Contact
List, see page 142 "Managing a Remote Contact
List".
• For details about how to add or export the Shared
Folder List, see page 150 "Managing a Shared
Folder List".
Device Configuration Exports and then backs up the information set in
Management
Administrator Settings to a USB flash memory device.
For details about how to back up the machine
configuration, see page 176 "Restoring Configuration
Settings".
Export Device
Configuration
Imports and then restores the exported Administrator
Settings information from a USB flash memory device.
For details about how to restore the machine
configuration, see page 175 "Performing a
Configuration Settings Backup".
Import Device
Configuration
Log Download
Records the start times and errors in a file. The log file
can be saved as follows:
• Save to a USB flash memory device
Log Collection
• Send by e-mail
For details about the information saved in a log file or
how to save the file, see page 155 "Collecting Logs".
- *1
Initialize to Factory
Defaults
130
Resets the information configured in Administrator
Settings to the factory default values.
For details about how to reset the information, see
page 178 "Restoring the Factory Default Settings".
Opening Administrator Settings
Icons displayed on
this machine
Change
Administrator
Password
Items on the Web
page
Change
Administrator
Password *2
- *3
You can change the administrator password.
Enter the current password together with the new
password to change the password.
Displays the touch keyboard.
This keyboard is used to enter text, such as an e-mail
address or password.
Display Touch
Keyboard
- *1
Configures the wireless network. It also displays the
MAC address of the device.
For details about how to configure the settings, see
page 134 "Configuring Wireless Network Settings".
Wireless Network
Settings
*3
Device
Management
Behavior
Adds or deletes a device connected via Bluetooth.
For details about how to add a device, see page 173
"Managing Devices Connected via Bluetooth".
*1 This setting cannot be configured from the machine's Web page.
*2 The initial password (“admin”) cannot be specified from the Web page of the machine. The new password
becomes valid after the machine is restarted.
*3 This item cannot be displayed from the machine's Web page.
131
8. Changing the Interactive Whiteboard Settings
Configuring Network Settings
You can configure the following settings on the "Network Settings" window in Administrator Settings.
When the configuration is complete, the machine automatically restarts.
Item
Network Auto Settings *3
Description
Specify whether or not to configure the Network
Settings automatically.
Initial value
Selected
If you clear this check box, specify the following
settings:
• IP Address
• Subnet Mask
• Default Gateway
DNS Auto Settings *3
Specify whether or not to configure the DNS
server settings automatically if you do not want to
configure the Network Settings automatically.
Selected
If you clear this check box, specify the following
settings:
• Preferred DNS Server
• Alternate DNS Server
Proxy Server Settings *1
Specify whether or not to configure the proxy
server manually.
Not selected
Enter the following:
• Address
• Port Number
• User name
• Password
A user name and password can be entered only
when proxy user authentication is specified.
132
Ethernet Rate *3
Selects an Ethernet speed.
Auto Settings
MAC Address *3
Indicates the MAC address of the wired LAN
adapter.
-
Configuring Network Settings
Item
Use Public Address Book
Function *2
Description
Specifies whether or not to use a public address
book (Active Director / LDAP server address).
When this check box is selected, enter the
following items to access a public address book:
Initial value
Not selected
• Active Directory/LDAP Server
• User name
• Password
• Distinguished Name (DN)
Also enter associated attribute names as follows:
• User name
• Email Address
• Department Name
• Phonetic Names
Download Public Address
Book and Search
Specifies whether or not to download a public
address book when the whiteboard starts. When
this check box is selected, items in the public
address book will be updated every time the
whiteboard starts. When this check box is
cleared, the whiteboard accesses the public
address book on the server and perform a
search.
Selected
*1 When the machine settings are being configured from the Web page of the machine, this item is displayed as
[Use the proxy server].
*2 Displayed only when configured from the Web page of the machine.
*3 Only applied on the wired LAN.
• Dynamic DNS is not supported. If "Network Auto Settings" is selected, the IP address is obtained
automatically, but the host name is not set.
• The public address book of this machine is updated when the machine starts up.
• The public address book of this machine is erased when the function is disabled.
133
8. Changing the Interactive Whiteboard Settings
Configuring Wireless Network Settings
You can configure the following settings on the "Wireless Network Settings" window in Administrator
Settings.
When the configuration is complete, touch [Save settings by restarting]. The machine restarts
automatically.
• For details about how to configure a wireless network, see Windows 8 Help and the manual of the
device to be connected.
Item
Connect to access point etc.
Description
Initial value
Configures the settings to connect to a network node such as the access point.
Touch [Connect to access point etc.] to display
the list of access points that can be connected.
From the list, select the network name (SSID) to
which to connect, and then enter the network
security key to connect to the access point.
If the network name (SSID) of the access point
you want to connect to is not found on the list,
touch [Manually connect wireless network] to
open the configuration screen, and manually
configure the wireless network.
Manually connect wireless
network
Manually adds a wireless network
configuration.
To add a setting, touch [Manually connect
wireless network] to open the configuration
screen, and enter the following information of
the access point to connect:
• Network name
• Security type
• Encryption type
• Security Key
Also, select the following settings if necessary:
• [Start this connection automatically]
• [Connect even if the network is not
broadcasting]
134
-
Configuring Wireless Network Settings
Item
MAC Address
Description
Initial value
The MAC address of the wireless LAN adapter is displayed.
135
8. Changing the Interactive Whiteboard Settings
Setting the Date and Time
You can change the settings of the date and time or the time zone on the "Set Date/Time" window in
Administrator Settings.
• If you select the link for time setting, Internet Explorer may open. If Internet Explorer opens, close it.
136
Configuring Region and Language Settings
Configuring Region and Language Settings
You can configure the following settings on each tab of "Region and Language" window in
Administrator Settings.
You may need to touch [Region] or [Language] in the [Region and Languages] dialog box to display the
following tab or screen.
[Formats] tab
Specify the language you want to use to display the information such as date or time.
[Location] tab
Specify the current region.
[Keyboards and Languages] tab
Specify the keyboard language and the text display language you want to use.
[Change your language preference] configuration screen *1
Specify the keyboard language and text display language you want to use.
Use the following procedure to select the language to use:
1. From the list, select the language you want to use.
2. Touch [Move up] to move the language you want to use to the top of the list.
3. Close the window.
[Administrative] tab
Specify the language you want to use to display a text from a program that does not support
Unicode.
• If you select the link for language setting, Internet Explorer may open. If Internet Explorer opens,
close it.
• After you finish changing the settings, the login screen may appear. In such case, quickly press and
release the power button of the display. When the machine shuts down, press the power button
again to restart the machine.
• If you use [Change system locale] in the [Administrative] tab to change the locale, a message is
displayed which asks whether to shut down the system. When you close the message, the system
restarts. If you want to change the region or language, we recommend using [Change system
locale] after completing the other changes.
• From the Web page of the machine, you can specify [Current Location] and [Display Language].
137
8. Changing the Interactive Whiteboard Settings
Adding or Deleting Your Remote License
This section explains how to enable the remote whiteboard session by adding a license code of Remote
License, which is an external option.
Adding Your Remote License
1. Touch
, the Add/Delete Remote License icon, in Administrator Settings.
2. Display the touch keyboard and enter your license code.
The method to display the touch keyboard varies depending on the machine. It may take
approximately 2 seconds until the touch keyboard is displayed.
• If the [keyboard] icon is displayed on the desktop, touch this icon twice quickly.
• If the [keyboard] icon is not displayed on the desktop, use your finger to move the point to the
upper left corner of the display and touch the frame that appears.
The license code is not case-sensitive. You can enter the license code in either uppercase or
lowercase.
3. Touch [Add].
When your license code is authenticated, a completion message appears.
If the entered license code is incorrect, an error message appears. Check the license code and
enter the correct one.
4. Touch [OK].
After the registration is complete, close the administrator settings screen, start the main screen of the
machine, and then check that [Open] and [Join] in the remote Whiteboard submenu that appears
when you touch the Sharing icon are enabled.
Deleting a Remote License
1. Touch
, the Add/Delete Remote License icon, in Administrator Settings.
2. Touch [Delete].
138
Adding or Deleting Your Remote License
3. Touch [OK] in the message that appears.
[Open] and [Join] in the remote Whiteboard submenu that appears by touching the
icon are disabled.
Sharing
139
8. Changing the Interactive Whiteboard Settings
Configuring SMTP Server Settings
You can configure the following settings of the SMTP Server on the "SMTP Server Settings" window in
Administrator Settings.
Item
Description
Initial value
Address
Enter the address of the SMTP server. You can
also enter the host name. When you enter the
host name, you must configure the DNS server
settings.
-
Port Number
Enter the port number for SMTP.
25
Sender Email Address
Specify the e-mail address of the sender.
-
If you are using RICOH Streamline NX-based
authentication, the e-mail address of the loggedin user will be used as the sender e-mail address.
Require Authentication
Specify whether or not SMTP server
authentication is required.
Not selected
If you select this check box, enter the account and
password for the SMTP server.
Security
Specify whether or not to encrypt e-mails
destined for the SMTP server with STARTTLS.
Set the max size for attached Specify whether or not to split an attached file to
files
be sent.
Not selected
Selected
(5MB)
If you select this check box, specify the upper limit
for the size of an attached file.
• Windows CAL might be required to use the Windows server functionality on the SMTP server. For
details about the Windows CAL license, see the Microsoft home page.
Settings for Using the Mail to Print Function
When using the Mail to Print function, select "Set the max size for attached files", and then specify the
maximum file size.
The maximum file size set on the machine should be at least 1.4 times smaller than the maximum size of
incoming mail sent to the destination device.
140
Configuring SMTP Server Settings
• If the maximum incoming mail size on the destination device is 2 MB, then the maximum file size set
on the machine should be 1 MB.
• If the maximum file size set on the machine is 5 MB, then the maximum size of incoming mail sent to
the destination device should be set to 7 MB.
• For details about Mail to Print, see page 61 "Printing pages by specifying the multifunction printer
(Mail to Print function)".
141
8. Changing the Interactive Whiteboard Settings
Managing a Remote Contact List
A contact list contains the names and addresses of the devices using remote whiteboard. After a contact
list has been added, you can select a host whiteboard from the list.
To add or change a contact list, export the list first, and then make changes and save the list. Finally,
register the list again.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
Creating a Remote Contact List
Use a text editor, spreadsheet software, or other similar application to create a contact list.
1. In the first row, enter the label for each column. In the second and subsequent rows, enter
the corresponding information for each host whiteboard you want to register to the
contact list.
Up to 1,000 entries can be added from the second line.
1
2
3
4
DEC001
1. Label row
Enter "name", "address", and "group" by separating them with a tab.
2. Name column
Enter the name of the host whiteboard. The number of characters must be 255 or less. If you omit the
name, a blank entry is added.
3. Address column
Enter the IP address or host name of the host whiteboard. If you omit even one of the IP addresses or host
names, the contact list is not added.
• An IP address must consist of four sets of numbers, each set separated by a period (.). The numbers
must be decimal numbers between 0 and 255.
• The host name must contain 1 to 255 characters. The available characters are as follows:
142
Managing a Remote Contact List
• Uppercase letters: A-Z
• Lowercase letters: a-z
• Numbers: 0-9
• Symbols: - .
4. Group column
Enter the group name of the host whiteboard. When you enter a group name, you can sort or filter the
rows by group. The number of characters must be 255 or less. If you omit the name, a blank entry is
added.
2. Save the file.
• You can specify any name for a file.
• Save the file as a Unicode little endian text file (.txt) with comma-separated values.
• There are different character encodings for Unicode. If the file is saved as a non-Unicode little
endian file, the file cannot be used. The screen which allows you to choose the format used to
save files differs according to the text editor or spreadsheet software you are using.
Display examples for Unicode little
endian format
Display examples for unavailable format
• Unicode
• Unicode big endian
• Unicode text
• UTF-16BE
• Unicode little endian
• UTF-8
• UTF-16LE
Sample contact list
Using a text editor such as Notepad to create a contact list
1
2
3
4
DEC002
143
8. Changing the Interactive Whiteboard Settings
Using spreadsheet software such as Excel to create a contact list
1
2
3
4
DEC008
1. First entry (2nd row)
The host whiteboard with an IP address of "111.22.33.44" is registered.
• Name column: The entry is named "MTG_ROOM01".
• Address column: "111.22.33.44" is entered.
• Group column: The entry is included in the group "TOKYO".
2. Second entry (3rd row)
The host whiteboard with an IP address of "111.22.33.55" is registered.
• Name column: The entry is named "MTG_ROOM02".
• Address column: "111.22.33.55" is entered.
• Group column: The entry is included in the group "TOKYO".
3. Third entry (4th row)
The host whiteboard with the host name "IK_PROJECTOR" is registered.
• Name column: The entry is named "Projector".
• Address column: "IK_PROJECTOR" is entered.
• Group column: The entry is included in the group "RICOH".
4. Fourth entry (5th row)
The host whiteboard with an IP address of "123.45.67.89" is registered.
• Name column: The entry is not named.
• Address column: "123.45.67.89" is entered.
• Group column: The entry is not included in a group.
Adding a Remote Contact List
• When the import is complete, the contact list is overwritten.
1. Create a contact list in the root directory (the topmost directory) of a USB flash memory.
2. Insert the USB flash memory device containing the contact list into a USB port on the side
of the display.
Insert only one USB flash memory device.
144
Managing a Remote Contact List
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
3. Touch
, the Added Data Management icon, in Administrator Settings.
4. Touch [Import] of "Contact List".
When registering the contact list from the Web page of the machine, click [Upload].
5. Select the saved contact list.
6. Touch [OK].
Import of the contact list begins. When the import is complete, a message is displayed.
7. Touch [OK].
Exporting a Remote Contact List
1. Insert a USB flash memory device into a USB port on the side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
2. Touch
, the Added Data Management icon, in Administrator Settings.
3. Touch [Export] of "Contact List".
Export of the contact list begins. When the export is complete, a message is displayed.
When registering the contact list from the Web page of the machine, click [Download].
4. Touch [OK].
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8. Changing the Interactive Whiteboard Settings
Managing an Email Address Book
If an email address book is added, you can select a destination e-mail address from the added email
address book when saving and sending pages.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
Creating an Email Address Book
Use a text editor, spreadsheet software, or other similar application to create an email address book.
1. In the first row, enter the label for each column. In the second and subsequent rows, enter
the corresponding information for each e-mail address you want to register to the email
address book.
Up to 1,000 entries can be added from the second line.
1
2
3
4
DEC006
1. Label row
Enter "name", "address", and "group" by separating them with a tab.
2. Name column
Enter the name of the e-mail address. The number of characters must be 255 or less. If you omit the
name, a blank entry is added.
3. Address column
Enter the e-mail address. If you omit even one of the e-mail addresses, the email address book is not
added.
The e-mail address must contain 1 to 255 characters. The available characters are as follows:
• Uppercase letters: A-Z
• Lowercase letters: a-z
• Numbers: 0-9
• Symbols: ! # $ % & ' * + - . / = ? @ ^ _ ` { | } ~
146
Managing an Email Address Book
4. Group column
Enter the group name of the e-mail address. When you enter a group name, you can sort or filter the
rows by group. The number of characters must be 255 or less. If you omit the name, a blank entry is
added.
2. Save the file.
• You can specify any name for a file.
• Save the file as a Unicode little endian text file (.txt) with comma-separated values.
• There are different character encodings for Unicode. If the file is saved as a non-Unicode little
endian file, the file cannot be used. The screen which allows you to choose the format used to
save files differs according to the text editor or spreadsheet software you are using.
Display examples for Unicode little
endian format
Display examples for unavailable format
• Unicode
• Unicode big endian
• Unicode text
• UTF-16BE
• Unicode little endian
• UTF-8
• UTF-16LE
Sample email address book
Using a text editor such as Notepad to create an email address book
1
2
3
4
DEC003
Using spreadsheet software such as Excel to create an email address book
1
2
3
4
DEC009
1. First entry (2nd row)
The e-mail address "name1@mail.com" is registered.
147
8. Changing the Interactive Whiteboard Settings
• Name column: The entry is named "User001".
• Address column: "name1@mail.com" is entered.
• Group column: The entry is included in the group "TOKYO".
2. Second entry (3rd row)
The e-mail address "name2@mail.com" is registered.
• Name column: The entry is named "User002".
• Address column: "name2@mail.com" is entered.
• Group column: The entry is included in the group "TOKYO".
3. Third entry (4th row)
The e-mail address "name3@mail.com" is registered.
• Name column: The entry is named "User003".
• Address column: "name3@mail.com" is entered.
• Group column: The entry is included in the group "RICOH".
4. Fourth entry (5th row)
The e-mail address "guest@mail.co.jp" is registered.
• Name column: The entry is not named.
• Address column: "guest@mail.co.jp" is entered.
• Group column: The entry is not included in a group.
Adding an Email Address Book
1. Create an email address book in the root directory (the topmost directory) of a USB flash
memory device.
2. Insert the USB flash memory device containing the email address book into a USB port on
the side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
3. Touch
, the Added Data Management icon, in Administrator Settings.
4. Touch [Import] of "Email Address Book".
When registering the contact list from the Web page of the machine, click [Upload].
5. Select the saved email address book.
6. Touch [OK].
Import of the email address book begins. When the import is complete, a message is displayed.
7. Touch [OK].
148
Managing an Email Address Book
Exporting an Email Address Book
1. Insert a USB flash memory device into a USB port on the side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
2. Touch
, the Added Data Management icon, in Administrator Settings.
3. Touch [Export] of "Email Address Book".
When registering the contact list from the Web page of the machine, click [Download].
Export of the email address book begins. When the export is complete, a message is displayed.
4. Touch [OK].
149
8. Changing the Interactive Whiteboard Settings
Managing a Shared Folder List
If a shared folder list is added, you can select a shared folder from the added shared folder list when
saving pages and importing a file.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
• Shared folders only support CIFS format. They do not support SMB or NTFS format.
• Windows CAL might be required to use the Windows server functionality on the shared folder. For
details about the Windows CAL license, see the Microsoft home page.
• The machine cannot join a domain. To access a folder that is under control of a domain, specify a
user name that is allowed to participate in the domain (User Principal Name in the format of “User
Name” @ “FQDN domain name”, for example, or configure other settings to allow access to the
folder from outside the domain.) This machine conforms to the specifications for accessing shared
folders set by Microsoft. For details, see the Microsoft web site.
Creating a Shared Folder List
Use a text editor, spreadsheet software, or other similar application to create a shared folder list.
1. In the first row, enter the label for each column. In the second row, enter the
corresponding information for each shared folder you want to register to the shared
folder list.
Up to 20 entries can be added from the second line.
1
2
3
4
5
6
7
DEC004
1. Label row
Enter "name", "path", "user", "password", "readable", and "writable" by separating them with a tab.
150
Managing a Shared Folder List
2. Name column
Enter the name of the shared folder. The number of characters must be 255 or less. If you omit the name,
a blank entry is added.
3. Path column
Enter the path of the shared folder. If you omit even one of the paths of the shared folder, the shared
folder list is not added.
The path of the shared folder must contain 1 to 1024 characters. Enter the path as follows:
\\computer's IP address or host name\shared folder name
To specify the host name, enter its fully qualified domain name (FQDN, e.g. host name.ricoh.co.jp).
4. User column
Enter the user name of the user allowed to access the shared folder. If you omit the name, a blank entry
is added.
The available characters are as follows:
• Uppercase letters: A-Z
• Lowercase letters: a-z
• Numbers: 0-9
• Symbols: (space) ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~
To specify a shared folder under domain management, enter its UPN (e.g. user name@ricoh.co.jp).
5. Password column
Enter the password of the user allowed to access the shared folder. If you omit the password, a blank
entry is added.
The available characters are as follows:
• Uppercase letters: A-Z
• Lowercase letters: a-z
• Numbers: 0-9
• Symbols: (space) ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~
6. Readable column
Touch , the Import and Save icon, and then specify whether or not to list the entry in the file list
displayed by touching [Import File]. To include the entry, enter "true". To exclude the entry, enter
"false".
7. Writable column
Touch , the Import and Save icon, and then specify whether or not to list the entry in the file list
displayed by touching [Save File]. To include the entry, enter "true". To exclude the entry, enter
"false".
2. Save the file.
• You can specify any name for a file.
• Save the file as a Unicode little endian text file (.txt) with comma-separated values.
151
8. Changing the Interactive Whiteboard Settings
• There are different character encodings for Unicode. If the file is saved as a non-Unicode little
endian file, the file cannot be used. The screen which allows you to choose the format used to
save files differs according to the text editor or spreadsheet software you are using.
Display examples for Unicode little
endian format
Display examples for unavailable format
• Unicode
• Unicode big endian
• Unicode text
• UTF-16BE
• Unicode little endian
• UTF-8
• UTF-16LE
Sample shared folder list
Using a text editor such as Notepad to create a shared folder list
1
2
3
DMT111
Using spreadsheet software such as Excel to create a shared folder list
1
2
3
DMT112
1. First entry (2nd row)
The shared folder "Folder01" on the computer whose host name is "Office_PC" is registered.
• Name column: The entry is named "Office_Folder".
• Path column: "\\Office-PC.ricoh.co.jp\Folder01" is entered.
• User column: "DomainUser@ricoh.co.jp" is entered.
• Password column: "password123" is entered.
• Readable column: The entry is listed in the file list.
• Writable column: The entry is not listed in the file list.
2. Second entry (3rd row)
The shared folder "PDF_Folder" on the computer whose IP address is "123.45.67.89" is registered.
152
Managing a Shared Folder List
• Name column: The shared folder is not named.
• Path column: "\\123.45.67.89\PDF_Folder" is entered.
• User column: The user name "User001" is allowed to access the shared folder.
• Password column: The password of the user "User001" is "abc123".
• Readable column: The entry is not listed in the file list.
• Writable column: The entry is listed in the file list.
3. Third entry (4th row)
The shared folder "Local" on the computer whose IP address is "111.222.33.44" is registered.
• Name column: The entry is named "Local".
• Path column: "\\111.222.33.44\Local" is entered.
• User column: No user name
• Password column: No password
• Readable column: The entry is listed in the file list.
• Writable column: The entry is listed in the file list.
Importing a Shared Folder List
• When the import is complete, the shared folder list is overwritten.
1. Create a shared folder list in the root directory (the topmost directory) of a USB flash
memory device.
2. Insert the USB flash memory device containing the shared folder list into a USB port on the
side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
3. Touch
, the Added Data Management icon, in Administrator Settings.
4. Touch [Import] of "Shared Folder List".
When registering the contact list from the Web page of the machine, click [Upload].
5. Select the saved shared folder list.
6. Touch [OK].
Import of the shared folder list begins. When the import is complete, a message is displayed.
7. Touch [OK].
153
8. Changing the Interactive Whiteboard Settings
Exporting a Shared Folder List
1. Insert a USB flash memory device into a USB port on the side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
2. Touch
, the Added Data Management icon, in Administrator Settings.
3. Touch [Export] of "Shared Folder List".
When registering the contact list from the Web page of the machine, click [Download].
Export of the shared folder list begins. When the export is complete, a message is displayed.
4. Touch [OK].
154
Collecting Logs
Collecting Logs
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
• It is not usually necessary to collect the dedicated problem analysis log.
There are the following two types of logs:
• Event Log
This is a log for the user administrator. It can only be downloaded from the Web page of the
machine.
For details about how to access the Administrator Settings Web page, see page 95 "Opening
Administrator Settings".
• Dedicated problem analysis log
This is a log for problem analysis. It is only used when a problem occurs.
The information that is saved in the collection of logs is as follows:
• Event Log
• Startup time
• Shutdown time
• User authentication log (if RICOH Streamline NX is used)
• Dedicated problem analysis log
• Start time
• End time
• Screen operations
• Error occurrence information
• Page saved times
• Page saving destination information
• Remote whiteboard start time
• Remote whiteboard end time
• Remote whiteboard participating information
155
8. Changing the Interactive Whiteboard Settings
Saving the Log to a USB Flash Memory Device
1. Insert a USB flash memory device into a USB port on the side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
2. Display Administrator Settings, and then touch
, the Log Collection icon.
3. Select "USB Memory".
DHG403
4. Touch [OK].
The log is saved to the root directory (the topmost directory) of the USB flash memory device.
5. Touch [OK].
Attaching the Log to E-mail
You must first configure the network and SMTP server settings to send a log by e-mail. For details about
how to configure the Network Settings, see page 132 "Configuring Network Settings". For details about
how to configure the SMTP Server Settings, see page 140 "Configuring SMTP Server Settings".
1. Display Administrator Settings, and then touch
2. Select "Attach to Email".
DHG405
3. Touch [OK].
4. Enter the destination e-mail address.
5. Touch [Send].
6. Touch [OK].
156
, the Log Collection icon.
Collecting Logs
• If the amount of log information exceeds 10 MB, it is automatically split into multiple files. The
maximum file size is 10 MB.
157
8. Changing the Interactive Whiteboard Settings
Updating Your System
You can update the system version by touching
, the System Update icon, in Administrator Settings.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
• Do not turn off the main unit power while the system update is in progress.
• If the system is updated after the version is downgraded, the settings may be changed.
• You can download the driver for a printer or multifunction printer from the RICOH website and
install on the machine as you download the firmware. For the installation procedure, see the
installation guide that is included in the compressed file to be downloaded.
The system can be updated as follows:
[Update from Network]
Checks and updates the latest version of the system via a network.
About 5 minutes after Ricoh Interactive Whiteboard starts, the latest firmware is checked and
downloaded.
The system is not updated immediately but at the next startup.
For the settings required for updating the system via a network, see page 160 "Changing the
System Settings".
[Update from USB Memory]
Uses a system file saved in a USB flash memory device to update the system.
For the settings required for updating the system using a USB flash memory device, see page 158
"Updating the System Using a USB Flash Memory Device".
Updating the System Using a USB Flash Memory Device
Insert a USB flash memory device which contains the firmware, and then update the system manually.
The firmware can be downloaded from the Ricoh home page.
1. Save the downloaded firmware to your computer, and then decompress the file.
2. Select the system file that is created, and then copy and save the file to the root directory
(the topmost directory) of a USB flash memory device.
The file name is "RIWB_Version.zip". For example, if the system version is 1.2.3.1, the file name will
be "RIWB_1.2.3.1.zip".
158
Updating Your System
3. Insert the USB flash memory device containing the saved system file into the USB ports on
the side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
4. Touch
, the System Update icon, in Administrator Settings.
5. Select the system file, and then touch [OK].
6. Touch [OK].
Interactive Whiteboard starts updating the system. When the update is finished, Interactive
Whiteboard will restart automatically.
159
8. Changing the Interactive Whiteboard Settings
Changing the System Settings
You can configure the following settings on the "System Settings" window in Administrator Settings.
Item
Description
Initial value
Whiteboard Location Name
To change the name, touch [Change]. Specifies
the name of the location where the machine is
installed. The location name can consist of a
string of 0 to 255 characters.
Blank
Update system from network
on startup
Specify whether or not to automatically update
the system when the whiteboard starts.
Selected
Check the Latest Version
Touch [Check the Latest Version] to check if a
newer version of the system is available for
update on the network.
-
Display confirmation dialog
box before system update
Specify whether or not to show a confirmation
Selected
message before updating when [Update system
from network on startup] is selected.
Auto Shutdown Time
Specifies the time interval before the machine
automatically shuts down.
5 hours
If no operations are performed on the screen,
the machine will shut down automatically when
the set time interval elapses.
Auto Restart Time
Specifies the time at which the machine
automatically restarts.
If the setting is configured on the machine's
Web page, the setting becomes valid when the
machine restarts.
Auto restart occurs when the machine is in
standby mode. If [Auto Standby Time] is set to
[Off], the machine will not be automatically
restarted even if [Auto Restart Time] is set.
160
4:00
Changing the System Settings
Item
Auto Standby Time
Description
Specifies the time interval before the machine
automatically enters standby mode.
Initial value
5 minutes
If no screens or images from the connected
device are displayed on the machine, and if no
operations are performed on the screen that is
displayed, the machine will enter standby mode
automatically when the set time interval
elapses.
161
8. Changing the Interactive Whiteboard Settings
Item
Auto Sleep Time
Description
Specifies the time interval before the machine
automatically enters sleep mode.
If no screens or images from the connected
device are displayed on the machine, and if no
operations are performed on the screen that is
displayed, the machine will enter sleep mode
automatically when the set time interval
elapses.
If [Auto Standby Time] is set to a time longer
than 30 minutes, the machine will enter sleep
mode, not standby mode.
If the desktop or Administrator Settings is
displayed, the machine does not enter sleep
mode.
In sleep mode, the following operations are not
available:
• Device configuration from the
Administrator Settings Web page
• Temporarily saved file operations from the
Administrator Settings Web page
• Software download from the Administrator
Settings Web page
• Synchronizing settings on multiple
whiteboards
• Using the Crestron function
If the machine is in sleep mode, the machine
will not be automatically shut down even if the
time set in [Auto Shutdown Time] elapses.
When the time set in [Auto Restart Time]
elapses, the machine will be automatically
restarted even if it is in sleep mode.
162
Initial value
30 minutes
Changing the System Settings
Item
Image Quality on Remote
Whiteboard *1
Description
Specifies the image quality (five levels) of the
pages sent from participating devices when
hosting a remote whiteboard session.
Initial value
Standard Image
Quality
Scanned pages or images input on the machine
are always displayed in the highest quality.
Scanned pages or images input on other
devices are displayed as specified on the host
whiteboard.
Use the temporary save
function
Specifies whether or not to use the temporary
save function for pages. If you do not want to
use the function, clear this check box.
Selected
Check the import of
temporarily saved files on
starting the whiteboard
Can be set when the "Use the temporary save
function" check box is selected. Using this
function allows you to specify whether to check
if the temporarily saved files are imported when
the machine starts up.
Not selected
If this check box is selected, a message is
displayed when the machine starts up. This
message asks whether to import temporarily
saved files.
Save Period
Specifies the save period when the "Use the
temporary save function" check box is selected.
14 days
Darken the color of grid/
guide line
Specifies the color density of grid and guide
lines. When this setting is specified, the color of
the grid and guide lines becomes darker.
Selected
163
8. Changing the Interactive Whiteboard Settings
Item
Default Whiteboard Detailed
Settings
Description
Specifies the default whiteboard detailed
settings. The default setting for each item is as
follows:
Initial value
-
• [Automatically switches to the external
input when the external input display
screen has changed]: Selected
• [Do not display pen entry operation
guidance while displaying external input]:
Not selected
• [Automatically recognize a click during a
handwritten entry on remote PC image]:
Selected
• [On fair copy entry, only graphics will be
fair copied (texts will not be fair copied)]:
Not selected
• [Automatically aligns the position of the
texts and graphics]: Selected
• [Handwritten Entry with Multiple Touch
Pens (Cannot operate whiteboard using
fingers)] : Not selected
For details about each item, see page 123
"Changing the Detailed Settings".
Use Function RICOH
Interactive Whiteboard Client
Specifies whether or not to use the "RICOH
Interactive Whiteboard Client" function to
access a remote whiteboard from an iPad,
Android tablet, or Windows PC.
Selected
Switch External Input/Switch
Page/Add Page/Upload File
Specifies whether or not to use RICOH
Interactive Whiteboard Client to switch to an
external input, switch pages, add a page, or
upload an image.
Use
Handwritten Entry/Deletion/
Marker *2
Specifies whether or not to use the handwritten
entry/deletion/marker functions in RICOH
Interactive Whiteboard Client.
Using Handwritten
Entry/Deletion/
Marker
*2
*2 *4
164
Changing the System Settings
Item
Description
Initial value
Use Crestron Control System
Specifies whether or not to use the Crestron
function. When this check box is selected, the
Crestron function becomes enabled, and you
can then enter the IP address, port number, and
IP ID of Crestron Control System.
Not selected
Address *2
Specify the IP address or host name (up to 255
characters) of Crestron Control System.
Blank
Port Number *2
Specify the port number (an integer from 0 to
65536) of Crestron Control System.
41794
IP ID *2
Specify the IP ID (an integer between 3 and
254) of Crestron Control System.
3
Enable External Application
Connection *2
Specify whether or not to link with applications
that are not dedicated to the whiteboard such
as RICOH Smart Device Connector.
Selected
Authenticate with Password *2
Can be set when the connection from external
applications is enabled. Specify whether or not
to use a password to authenticate the
applications.
Not selected
Password *2
Choose 4 characters to be used as a password
to authenticate external applications.
Blank
Handwritten Entry with Touch
Pen *3
Select this setting to use the handwritten entry
mode with your fingers. If this setting is
specified. The recognition accuracy may
decrease, or the strokes may become
connected when the lines are drawn too fast.
Not selected
Restore the previous
whiteboard on startup
Specify whether or not to retain the whiteboard Not selected
contents for a specific period of time when the
machine is shut down without saving the
whiteboard contents. If the machine is turned on
again before the specific period of time
elapses, its contents will be restored.
Restore Timeout
Specify how long the machine retains its
contents after it is shut down.
*2
2 minute(s)
165
8. Changing the Interactive Whiteboard Settings
Item
Enable Bluetooth Device
Connection*3
Description
Specifies whether or not to use Bluetooth to
connect to a device.
Initial value
Selected
*1 When the machine settings are being configured from the Web page of the machine, this item is displayed as
[Remote Whiteboard Settings Background Image Quality].
*2 Displayed only when configured from the Web page of the machine.
*3 Displayed only when configured on the machine.
• Pages are temporarily stored without applying meeting codes when the machine enters standby
mode. Temporarily stored files with no meeting code applied can be downloaded from the Web
page by entering the administrator password. For details, see page 93 "Managing Temporarily
Saved Files".
• Automatic temporary saving is a supplemental feature, and a temporarily stored file may be lost
when a forced termination of the machine occurs. To save pages, enter a meeting code for the
pages and temporarily save them to the machine, or save them in a shared folder or to a USB flash
memory device. For details, see page 49 "Saving Pages".
166
Changing the Security Settings
Changing the Security Settings
You can configure the following settings on the Security Settings screen under the administrator settings:
• RICOH Streamline NX settings cannot be configured from Administrator Settings on the machine.
To do so, use the Administrator Settings Web page. For details about how to access the
Administrator Settings Web page, see page 95 "Opening Administrator Settings".
Item
Description
Initial value
Limit domain of email
address
Select this item so that only domains that are
Not selected
specified under [Specify Domain] can be selected
as the destination of an outgoing e-mail.
Specify Domain *1
Up to 100 domain names can be specified when
[Limit domain of email address] is enabled.
-
Create a text file (.txt) in the root directory of a
USB flash memory device. Enter the label name
"Domain" in the first line, and in each following
line, enter a domain name using up to 255
characters. Save the file, and then touch [Specify
Domain] to import the file.
Prohibit direct entry of email
address
Specifies whether or not to prohibit direct entry of
an e-mail address when sending e-mail.
Not selected
Invalidate email address
history
Specifies whether or not to disable the record of
e-mail addresses that are directly entered.
Not selected
Minimum passcode digits
Specifies the number of digits to be used as a
passcode.
4
Specify passcode on starting Specifies whether or not to display the password
whiteboard
entry screen when starting the whiteboard.
Not selected
167
8. Changing the Interactive Whiteboard Settings
Item
Display IP Address, Host
Name and Passcode
Description
Specifies whether or not to automatically mask
the following information in the upper part of the
mail control screen:
Initial value
Auto Hide
• Host Name
• IP Address
• Passcode
When [Auto Hide] is selected, the entered
passcode is automatically masked one minute
after it has been displayed.
168
Fix to [Open with Passcode]
Specifies whether or not to require a passcode
when starting a remote whiteboard.
Not selected
Prohibit direct entry of host
whiteboard
Specifies whether or not to prohibit direct address Not selected
entry when selecting a host whiteboard.
Invalidate host whiteboard
history
Specifies whether or not to disable the record of
direct address entry when selecting a host
whiteboard.
Not selected
Enter passcode on
connecting
Specifies whether or not to enter a passcode
when joining a remote whiteboard session using
a Web browser.
Selected
Allow connection only while
remote whiteboard is being
performed
Specifies whether or not to allow connection from
a Web browser while a remote whiteboard is
being performed.
Selected
Perform user authentication
on starting whiteboard *2
Specifies whether or not to use the RICOH
Streamline NX-based authentication function.
Not selected
AAM Server Address*2
Enter the address of the AAM (Authentication and Blank
Accounting Manager) server if the RICOH
Streamline NX-based authentication function is
used.
Port Number*2
Enter the port number and the address of the
AAM server if the RICOH Streamline NX-based
authentication function is used.
Blank
Changing the Security Settings
Item
Description
Initial value
Login Screen Image*2
Uploads or deletes an image used as the
background on the login screen if the RICOH
Streamline NX-based authentication function is
used.
-
Prohibit usage of USB
memory
Prohibits access to a USB flash memory device.
Not selected
Display confirmation dialog
box before starting RICOH
UCS screen sharing
Specifies whether or not to display a confirmation
screen to start RICOH UCS screen sharing upon
starting a video conference when a video
conferencing device is connected to the machine
via USB.
Selected
*1 When the machine settings are being configured from the Web page of the machine, this item is displayed as
[Upload Domain Name List].
*2 Use the Administrator Settings Web page to configure these settings.
169
8. Changing the Interactive Whiteboard Settings
Changing the Print Settings
You can configure the following settings on the "Print Settings" window in Administrator Settings.
When using a printer using Universal Print Driver for this machine, be sure to configure the following
settings:
Item
Printer Address
Description
Sets the IP address of the printer. You also can enter
the host name.
Initial value
Blank
If you are using RICOH Streamline NX-based
authentication, enter the SPM (Secure Print Manager)
server address of the printer.
Print Authentication
Specifies the type of Print Authentication.
No
• "No"
Do not authenticate printing.
• "User Code Authentication"
Use a user code for Print Authentication.
• "User Authentication"
Use a user name and password for Print
Authentication.
User Code
If "User Code Authentication" is selected in "Print
Authentication", enter a user code of 0 to 8 digits.
Blank
User Name
If "User Authentication" is selected in "Print
Authentication", enter a user name that consists of a
character string of 0 to 128 characters.
Blank
Password
If "User Authentication" is selected in "Print
Authentication", enter a password that consists of a
character string of 0 to 128 characters.
Blank
Encrypt
If "User Authentication" is selected in "Print
Authentication", specify whether or not to encrypt the
entered information.
Not selected
To encrypt the entered information, select this check
box.
Driver Encryption Key
*1
170
If "Encrypt" is selected, enter encryption text that
consists of a character string of 0 to 32 characters.
Blank
Changing the Print Settings
Item
Others
Description
From the "Others" screen, you can open the printer
driver properties screen to reconfigure the driver
properties.
Initial value
Priority printer not
selected
If you are using RICOH Streamline NX-based
authentication, you will need to reconfigure your
settings appropriately.
If the driver properties are configured, the settings
become valid when the machine restarts.
This setting is available only when the following
conditions are met.
• A printer driver for a wide format multifunction
printer or inkjet printer is installed.
• RICOH Streamline NX-based authentication is in
use.
*1 When the machine settings are configured from the Web page of the machine, this item is displayed as
[Driver Encryption Key].
171
8. Changing the Interactive Whiteboard Settings
Changing the Video Conference Settings
You can configure the following settings from the [Video Conference Settings] screen in Administrator
Settings:
• Video Conference Settings cannot be configured from Administrator Settings on the machine. To do
so, use the Administrator Settings Web page. For details about how to access the Administrator
Settings Web page, see page 95 "Opening Administrator Settings".
Item
172
Description
Initial value
Use RICOH UCS Function
Specifies whether or not to use the RICOH
UCS function.
Not selected
Contact ID
Enter your contact ID used to log in to the
RICOH UCS service if the [Use RICOH UCS
Function] check box is selected.
Blank
Password
Enter your password used to log in to the
RICOH UCS service if the [Use RICOH UCS
Function] check box is selected.
Blank
Open Account Settings
Displays RICOH Unified Communication
System Settings.
-
Priority Start Screen
If the [Use RICOH UCS Function] check box is
selected, select the display screen mode to be
applied when the machine is restarted.
Whiteboard
Managing Devices Connected via Bluetooth
Managing Devices Connected via Bluetooth
You can add or delete a device connected via Bluetooth from the Device Management screen in
Administrator Settings.
Adding a device
• Before adding a device, turn the device on to prepare it for Bluetooth connection.
1. Touch
, the Device Management icon, in Administrator Settings.
2. Touch [Device Management].
3. Touch [Add a device].
A list of devices that can be added is displayed.
4. Select the device to be connected, and then touch [Next].
The added device is displayed in [Devices and Printers].
Deleting a device
1. Touch
, the Device Management icon, in Administrator Settings.
2. Touch [Device Management].
3. Select the device to be deleted.
4. Touch [Remove device].
5. Touch [OK].
173
8. Changing the Interactive Whiteboard Settings
Managing the Device Settings
You can export and back up the information set in Administrator Settings. If a problem occurs, you can
import the backup file again to return the settings to their previous states.
You can also synchronize the settings of multiple whiteboards at remote locations using the setting
information of a single whiteboard.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
• Do not edit an exported configuration file. If an edited configuration file is imported, the system will
not work correctly.
• Do not change the file name of an exported configuration file. A configuration file whose name has
been changed cannot be restored.
• Do not remove a USB flash memory device while backing up or restoring a configuration file.
The following settings information can be backed up:
• Network Settings
• Set Date/Time
• Region and Language
• Email Settings
• Video Conference Settings
• Email Address Book *1
• Contact List *1
• Shared Folder List
• System Settings
• Security Settings
• Print Settings
• Version Information
*1 No history can be backed up.
The following setting information that is specific to each device cannot be synchronized:
• System Settings
• Whiteboard Location Name
• Network Settings
• Network Auto Settings
174
Managing the Device Settings
• IP Address
• Subnet Mask
• Default Gateway
• Wireless Network Settings
• Video Conference Settings
• Remote License
• Administrator Password
• Display color profile
• Device Configuration Management
• Use Synchronous Function on Device Configuration
• Whiteboard Address of Synchronization Source
• Administrator Password of Synchronization Source Whiteboard
• Version Information
Performing a Configuration Settings Backup
The configuration settings can be backed up using the Web page of the machine or the Administrator
Settings of the main unit.
When backing up the settings from the Web page of the machine, click [Device Configuration
Management] > [Download], and then specify how to save the file on the computer and the destination.
When backing up the settings in the Administrator Settings, use the following procedure:
1. Touch
, the Export Device Configuration icon, in Administrator Settings.
A confirmation message appears.
2. Insert a USB flash memory device into a USB port on the side of the display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
3. In response to the message that appears, touch [OK].
The backup begins. The configuration information is exported to the USB flash memory device.
When the backup is complete, the name of the exported file is displayed. The exported file name is
in the format "iwb-settings-system version-date-time.zip". For example, if your system version is
1.0.0.0 and the file is exported at 04:56:07 on January 23, 2013, the file name is "iwbsettings-1.0.0.0-20130123-045607.zip".
4. Touch [OK].
175
8. Changing the Interactive Whiteboard Settings
• The exported configuration file is protected by a password. It cannot be extended.
Restoring Configuration Settings
The configuration settings can be restored using the Web page of the machine or the Administrator
Settings of the main unit.
When loading the settings from the Web page of the machine, click [Device Configuration
Management] > [Download], and then select the setting information file that is stored on a computer.
When restoring the settings in the Administrator Settings, use the following procedure:
• If your system version does not match the version of the file being restored, the restoration will fail.
• If you do not want to load the device specific settings, select the [Device Configuration
Synchronization] check box in [Do not import the following device unique setting value(s) while
uploading is being performed] on the Web page. For the synchronization settings, see page 177
"Synchronizing Settings on Multiple Whiteboards".
• To restore the Web page, select the [Whiteboard Location Name], [Network Auto Settings], [IP
address], [Subnet Mask], and [Default Gateway] check boxes in [Do not import the following
device unique setting value(s) while uploading is being performed] if you do not want to load the
device specific settings.
1. Save a file containing configuration settings to the root directory (the topmost directory)
of a USB flash memory device.
2. Touch
, the Import Device Configuration icon.
A confirmation message appears.
3. Insert the USB flash memory device containing the file into a USB port on the side of the
display.
Insert only one USB flash memory device.
For details about how to connect a USB flash memory device, see page 27 "Inserting a USB Flash
Memory Device".
4. In response to the message that appears, touch [OK].
If you do not want to import unique device settings, select [The following device unique setting
value(s) will not be imported], and press [OK].
5. Select the file that you want to restore from the displayed list and touch [OK].
The restoration will then begin. When the restoration is complete, a message for confirming restart
is displayed.
176
Managing the Device Settings
6. Touch [OK].
• If an error occurs during the restoration process, the settings that were restored before the error
occurred will be applied.
Synchronizing Settings on Multiple Whiteboards
Perform the following procedure on the whiteboard that you want to synchronize:
• The synchronization setting can only be configured on the Web page of the machine.
• To configure the synchronization setting, the IP address or host name of the source whiteboard to
which to synchronize and its administrator password are required. Change the factory-set
administrator password.
• Manage the password and other information carefully to prevent the setting information from being
unintentionally leaked.
• To synchronize the information, turn the source whiteboard on.
• Information is synchronized and setting information is updated every 10 minutes.
1. Open Administrator Settings of the Web page of the machine.
• See page 95 "Opening Administrator Settings".
2. Click [Device Configuration Management].
3. Select the [Use Synchronous Function on Device Configuration] check box.
4. Enter [Whiteboard Address of Synchronization Source] and [Administrator Password of
Synchronization Source Whiteboard].
To check if the source whiteboard is properly connected, click [Connection Test].
5. Click [Set].
• When synchronized, the device setting is displayed if synchronization is enabled for the device
setting and if Administrator Settings of the Web page of the machine is opened.
177
8. Changing the Interactive Whiteboard Settings
Restoring the Factory Default Settings
You can reset the settings changed in Administrator Settings to the factory default values.
In addition, all the entered data and logs are deleted.
However, the following settings are retained:
• Date/Time settings
• Regional and Language options
1. Touch
, the Initialize to Factory Defaults icon, in Administrator Settings.
A confirmation message appears.
2. Touch [Initialize].
• The machine cannot be reset to its factory default from the machine's Web page.
178
9. Troubleshooting
This chapter explains what to do when a message is displayed or when the Interactive Whiteboard
cannot be operated as wanted.
If a Message is Displayed during Operation
The following table lists the main messages and their recommended actions.
• Your service representative may ask you to collect logs for problem diagnosis if the system has a
problem. For details about log collection, see page 155 "Collecting Logs".
If an Error Message is Displayed during Startup
Message
A fatal error has occurred
Causes
Instead of pressing the power button
normally, disconnecting the power
cable was performed to force the
machine to shut down the last time it
was running.
Solutions
Quickly press and release
the power button of the
machine. When the machine
is turned off, press the power
button again to restart the
machine. If the message
appears again, contact your
service representative.
If the machine power is turned on and one of the following messages is displayed after the startup
screen appears, there is a problem with the system. Contact your service representative.
• A bootable device has not been detected.
• Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a
key_
• CMOS Battery Low
• CMOS Checksum Bad
• Memory Size Decreased
• No Boot Device Available
179
9. Troubleshooting
Error Messages Related to Drawing/Editing/Erasing Strokes
Message
The number of handwritten
entries exceeds the limit
Causes
The number of stroke entries
exceeds the limit.
Page XX and after will be
imported as images.
Nothing more can be
entered because the total
number of entries on the
whiteboard has reached the
limit.
Reduce the total number of
entries by deleting
handwritten entries/texts/
lines/graphics/pages.
Solutions
• Delete unnecessary pages
containing strokes.
• Delete unnecessary strokes.
You have reached the
maximum number of strokes,
fair copy entry text, figures,
and stamps that can be
drawn in total on a single
page.
Delete unnecessary strokes, fair copy
entry text, figures, and stamps, and
then try again.
The total number of strokes,
fair copy entry text, figures,
and stamps on all pages has
reached 90,000.
Error Messages Related to Remote Whiteboard
180
Message
Causes
Solutions
The version of the host
whiteboard and that of the
software differ. Open
remote whiteboard in
compatible mode or update
the host/participating
whiteboard's software to the
latest version.
The version of the protocol
used by the host whiteboard
differs from that of the
protocol used by the
participating whiteboard, so
that they cannot be
connected.
• Update the system. For details
about how to update the system,
see page 158 "Updating Your
System".
• Use the compatible mode.
If a Message is Displayed during Operation
Message
Causes
Solutions
Open remote whiteboard in
compatible mode or update
the host/participating
whiteboard's software to the
latest version. You can
participate with the current
version but it is possible
there may be unexpected
problems. Are you sure you
want to continue?
The versions of the software
on the host and participating
whiteboards do not match.
Update the system of the host and/or
participating whiteboards. For details
about how to update the system, see
page 158 "Updating Your System".
Cannot start remote
whiteboard
The destination device is not
responding for 30 seconds.
Start the remote whiteboard again.
A communication error has
occurred.
Restart the remote
whiteboard.
A communication failure has
occurred.
Save the created page and
restart the application.
• A timeout occurred
while you were
opening a whiteboard
session.
• An internal error
occurred while you
were using remote
whiteboard.
A communication timeout
has occurred.
Possible causes may be as
follows.
- Not connected to the
network
- A failure has occurred on
the host terminal
• The network cable is
not connected or is
broken.
• The network bandwidth
is too low, or the
reception is poor (for
Remote Viewer only).
• The host device is
having a problem.
Save the page as needed. Next,
quickly press and release the power
button of the machine. When the
Interactive Whiteboard is turned off,
press the power button again to restart
the Interactive Whiteboard.
• Check that the network cable is
connected or is not broken.
• Check the network band width or
the radio reception (for Remote
Viewer only).
• Access Administrator Settings and
check the Network Settings. Be
sure to set the IP address. For
details about how to configure the
Network Settings, see page 132
"Configuring Network Settings".
181
9. Troubleshooting
Message
Cannot use the host name
because the DNS server is
not set
Causes
No DNS server is
configured.
Solutions
Configure the DNS server in the
Network Settings of Administrator
Settings.
Cannot participate in remote The specified host name is
whiteboard because the host incorrect.
name has not been found
Check the specified host name and
enter the host name again.
Cannot continue remote
whiteboard because of a
communication error
• The network cable is
not connected.
Check the network status and open the
session again.
• The IP address is not
set.
For details about how to configure the
Network Settings, see page 132
"Configuring Network Settings".
Try again later or contact
your administrator.
Cannot start remote
whiteboard
A communication error has
occurred.
• No IP address can be
obtained over DHCP.
The computer that is being
used has been disconnected
from the network.
Connect to the network and start the
remote whiteboard again.
The file that you are trying to
delete is still being
downloaded.
Wait for a while and then try to delete
the page again.
A network failure may occur
on a device using remote
whiteboard.
Wait for a while and then try to add
the page again.
Try again later or contact
your administrator.
Cannot delete the page
Try again later.
Cannot add the page(s)
182
If a Message is Displayed during Operation
Error Messages Related to PDF File Importing/Saving
Message
Cannot add the page(s)
The number of pages has
reached the limit (100
pages).
Causes
Solutions
The number of pages has
reached the upper limit.
Delete unnecessary pages, and then
import the file again.
Access control is set on the
folder.
Cancel access control on the folder
and try again.
Delete some pages and try
again.
Cannot access the folder
Access control is set on the
folder.
Cancel access control on the
folder and try again.
Cannot import the file
Security is set on this file.
Select another PDF file.
Cannot import the file
The file may be corrupted.
Select another PDF file.
Cannot add all of the pages
Only XX page(s) could be
imported because the limit
(100 pages) has been
reached while importing.
Are you sure you want to
continue with this process?
Cannot add all of the pages
Set a page size from 100 x
148 mm to A0.
• Security setting is
specified for the PDF
file.
Select another PDF file.
• Printing the PDF file is
prohibited.
• The PDF file is
corrupted.
• The file is not a PDF file.
For instance, the file
extension of a text file
was changed to .pdf.
Select another PDF file, or check that
the PDF file opens on a computer, and
then try again.
All of the pages cannot be
added. The total number of
pages in the PDF file
exceeds the maximum
number of pages that can be
added.
To continue importing the file, select
"Yes".
A file import failure occurred
because the page size is
inappropriate.
Delete unnecessary pages before
converting pages to images.
To import another PDF file, select "No",
and then select the PDF file to be
imported.
183
9. Troubleshooting
Message
Cannot add all of the pages
An unexpected problem
occurred while importing.
The file may be corrupted.
Causes
Solutions
The file is corrupted and a
file import failure occurred.
Delete unnecessary pages before
converting pages to images.
The number of pages that
can be added reached the
maximum while the file was
imported.
Delete unnecessary pages before
converting pages to images.
Check the file and try again.
Cannot import all the pages
because an unexpected
error has occurred while
importing the file.
Cannot add all of the pages
Only XX page(s) could be
imported because the limit
(100 pages) has been
reached while importing.
Are you sure you want to
continue with this process?
Cannot import the file
The following are possible
causes.
• The file format is not
PowerPoint.
• The file is corrupted.
• A password is set on it.
Check the PowerPoint file
and then try again.
Cannot save
Try again after checking the
USB memory mount, the free
space and if it has write
authorization.
• The file is not in PPT
format. For instance,
the file extension of a
text file was changed
to .ppt.
• A password is specified
for the PPT file.
• The PPT file is
corrupted.
• No USB flash memory
device is connected.
• The USB flash memory
device has insufficient
free space.
• You do not have
permission to write to
the USB flash memory
device.
184
Open the PPT file on a computer to
make sure that no password is set to
the file, and then try to import the file
again.
• Delete unnecessary data from the
USB flash memory device or
connect a USB memory device
that has sufficient free space.
• Configure the USB flash memory
device properties to allow
information to be written.
If a Message is Displayed during Operation
Message
Cannot save the page
Try again after checking the
USB memory mount, the free
disk space and if it is write
protected or not.
Causes
Solutions
• The USB flash memory
device was
disconnected when the
file was saved.
• Delete unnecessary data from the
USB flash memory device or
connect a USB memory device
that has sufficient free space.
• The USB flash memory
device has insufficient
free space to save the
file.
• Configure the USB flash memory
device properties to write
information.
• The USB flash memory
device is writeprotected.
You do not have the
authority to write to the
mounted USB memory
You do not have the
authority to write to the USB
flash memory device.
Cannot access the USB
memory
• Access to the USB flash
memory device is
restricted.
The following are possible
causes.
• The USB memory has
been removed.
• The USB memory is
corrupted.
Check the USB memory and
then try again.
Configure the USB flash memory
device properties to allow information
to be written.
Check the status of the USB flash
memory device, and then try to save
the data again.
• The USB flash memory
device is corrupted.
• The USB flash memory
device has been
disconnected while
being accessed.
• The USB flash memory
device was corrupted
while being accessed.
185
9. Troubleshooting
Message
Causes
Solutions
Cannot access the shared
folder
• The shared folder does
not work correctly.
• Check the shared folder settings.
The following are possible
causes.
• The server with the
shared folder is not
correctly connected to
the network.
• The settings for the
shared folder are
wrong.
• Cannot access the
network.
Try again later.
If there is no improvement
contact your administrator.
• The shared folder is not
configured to use CIFS
protocol.
• The path to the shared
folder is incorrect.
• The user name or
password is incorrect.
• The network cable is
not properly
connected.
• The IP address is not
configured.
• The DNS server is not
configured.
• The IP packet cannot
reach the shared folder
because a different
subnet mask is
specified.
• SMB communication is
prohibited in the
network.
186
• Make sure that the shared folder
can be accessed from a
computer, and then try to save the
data again.
If a Message is Displayed during Operation
Message
Causes
Cannot access the shared
folder
• The shared folder does
not work correctly.
Cannot access to the
network.
• The server with the
shared folder is not
correctly connected to
the network.
Try again later.
If there is no improvement
contact your administrator.
Solutions
Make sure that the shared folder can
be accessed from a computer, and
then try to save the data again.
• The shared folder is not
configured to use CIFS
protocol.
• The network cable is
not properly
connected.
• The IP address is not
configured.
• The DNS server is not
configured.
• The IP packet cannot
reach the shared folder
because a different
subnet mask is
specified.
• SMB communication is
prohibited in the
network.
Cannot access the shared
folder
The network settings are
incorrect.
Check the network settings, and then
try again.
The following are possible
causes.
• The network settings
are incorrect
• The network cable is
not connected
Check the network status
and then try again.
187
9. Troubleshooting
Message
Change the file name
Try again after changing the
file name or deleting the file
with the same name.
Causes
All suffixes from 1 to 100
are already used. The file
cannot be saved under the
specified name.
Solutions
• Delete files of the specified file
name with unnecessary suffixes.
• Specify a different file name.
• Change the save location.
Cannot save because all the
pages are blank.
There is no content to be
saved such as a handwritten
stroke or external input
display.
Add any content to be saved such as a
handwritten stroke or external input
display on the pages, and then save
the file.
Failed to save the file.
The USB flash memory
device was disconnected
when the file was imported.
Connect the USB flash memory device,
and then try again. Do not disconnect
the USB flash memory device while
importing a file.
The attempt to send the email failed because the size
of the attached file exceeds
the set limit.
Save the file to a USB flash memory
device or in a shared folder.
Try again after checking the
USB memory connection,
free disk space, the
presence of write protect etc.
Failed to send the email
because the size of the
attached file is too large.
Use the [Save in USB
Memory] function.
There is an incorrect entry.
Try again after checking the
nickname and the email
address.
• The number of
characters in the
nickname is greater
than 20.
• Enter a nickname of 20
characters or less.
• Enter an e-mail address of 256
characters or less.
• No e-mail address has
been specified, or the
number of characters in
the e-mail address is
greater than 256.
There is an incorrect entry.
Try again after checking the
nickname.
There is an incorrect entry.
Try again after checking the
email address.
188
The number of characters in
the nickname is greater than
20.
Enter a nickname of 20 characters or
less.
No e-mail address has been
specified, or the number of
characters in the e-mail
address is greater than 256.
Enter an e-mail address of 256
characters or less.
If a Message is Displayed during Operation
Message
The sender's email address
is incorrect.
Check the sender's email
address and try again.
Causes
• The sender’s e-mail
address is not
specified.
Solutions
Specify the correct e-mail address of
the sender.
• The format of the
sender’s e-mail
address is incorrect.
Failed to send the email. The
following are possible
causes.
• The network cable is
not connected, or the
cable is broken.
• Check whether the network cable
is connected, or the cable is
broken.
Failed to connect to the
SMTP server.
• There is an error in the
Network Settings (such
as the DNS).
• Access Administrator Settings and
check the Network Settings. For
details about how to configure the
Network Settings, see page 132
"Configuring Network Settings".
Failed to authenticate with
the SMTP server.
The operation to connect to
the SMTP server has timed
out.
• There is an error in the
SMTP Server Settings
(IP address, host name,
or port number).
• There is an error in the
authentication settings
for the SMTP server
(authentication,
account, or password).
Cannot continue sending the
email because of a
communication error
• The network cable is
not properly
connected.
The following are possible
causes.
• The IP address is not
configured.
• The network settings
are incorrect
• Access Administrator Settings and
check the SMTP Server Settings.
For details about how to
configure the SMTP Server
Settings, see page 140
"Configuring SMTP Server
Settings".
• Make sure the network cable is
properly connected.
• Configure the IP address.
• The IP address cannot
be obtained via DHCP.
• The network cable is
not connected
189
9. Troubleshooting
Message
Causes
There is no data to send
Corresponds to one of the
Either add a page or make a following:
handwritten entry and then
• There is no captured
try again.
page.
• There is no handwritten
entry on the externally
inputted image.
Solutions
Perform one of the following, and then
send the e-mail again:
• Add a captured page.
• Add a handwritten entry on the
externally inputted image.
• Display the computer screen.
• There is no screen
image of a computer
on the externally
inputted image.
Failed to create the PDF file.
Please call service.
• Memory is running
short.
Contact your service representative.
• The system is having a
problem.
There is no data to save
Corresponds to one of the
Either add a page or make a following:
handwritten entry and then
• There is no captured
try again.
page.
• There is no handwritten
entry on the externally
inputted image.
• There is no screen
image of a computer
on the externally
inputted image.
190
Perform one of the following actions
and then try again:
• Add a captured page.
• Add a handwritten entry on the
externally inputted image.
• Display the screen of a computer.
If a Message is Displayed during Operation
Error Messages Related to Temporarily Saved Files
Message
Cannot save temporarily
saved files
Causes
Solutions
The temporary save folder
does not have sufficient free
space.
Ask your administrator to delete
unnecessary files that are temporarily
saved from the administrator settings.
The number of temporarily
saved files has reached the
upper limit (1,000 files).
Ask your administrator to delete
unnecessary files that are temporarily
saved from the administrator settings.
The meeting code is
incorrect
• The specified meeting
code is incorrect.
• Enter the meeting code set when
temporarily saving the file.
Enter the correct meeting
code.
• There is no temporarily
saved file associated
with the specified
meeting code.
• Check that the save period of the
file has not expired.
Insufficient free space in the
temporary save folder.
Contact your administrator.
Cannot save temporarily
saved files
The number of temporarily
saved files has reached the
limit.
Contact your administrator.
Error Messages Related to the RICOH UCS Function
When the machine is in whiteboard mode
Message
Cannot login
Causes
The entered contact ID or
password is incorrect.
Solutions
Check that the correct contact ID and
password were entered. If they are
incorrect, re-enter the correct ones.
191
9. Troubleshooting
Message
Cannot login
Causes
Solutions
There is an error in the proxy Reconfigure the proxy authentication
authentication settings.
settings correctly.
To configure proxy authentication
settings, use [Proxy Server Settings],
under [Network Settings] in
[Administrator Settings]. For details
about Proxy Server Settings, see
page 132 "Configuring Network
Settings".
Cannot login
• There is an error in the
network settings.
• Check the network settings and
reconfigure them correctly.
• Cannot access the
server.
• Contact your network
administrator to check that there is
no problem with the network
environment.
• Cannot access the
network.
• Wait for a while, switch to RICOH
UCS mode, and restart the
RICOH UCS function.
192
Logged out
The contact ID being used
for the machine has been
used to log in to another
device supporting the
RICOH UCS function.
Switch to RICOH UCS mode and
restart the RICOH UCS function.
Network connection has
been lost
The network connection was
disconnected while the
machine was starting up.
Check the network environment that
you want to use and reconnect to the
network.
If a Message is Displayed during Operation
Message
Causes
Solutions
RICOH UCS function for this
device and screen sharing
function for RICOH UCS
P3000/3500 cannot be
used at the same time.
An external device
supporting RICOH UCS has
been connected when the
RICOH UCS function was
enabled.
When using an external device
supporting RICOH UCS, deselect the
[Use RICOH UCS Function] check box
in [Video Conference Settings] of
[Administrator Settings].
A system error occurred.
Switch to RICOH UCS mode and
restart the RICOH UCS function.
If you want to use the screen
sharing function for RICOH
UCS P3000/3500, change
the RICOH UCS function
usage setting to off on Video
Conference Settings in the
administrator settings.
Error has occurred
When the machine is in RICOH UCS mode
Message
Causes
Failed to Login. Please check The entered contact ID or
User ID and password.
password is incorrect.
Failed to connect due to
proxy authentication error.
Failed to connect.
Solutions
Check that the correct contact ID and
password were entered. If they are
incorrect, re-enter the correct ones.
There is an error in the proxy Reconfigure the proxy authentication
authentication settings.
settings correctly.
• There is an error in the
network settings.
• Check the network settings and
reconfigure them correctly.
• Cannot access the
server.
• Contact your network
administrator to check that there is
no problem with the network
environment.
• Cannot access the
network.
• Wait for a while after switching to
whiteboard mode, and then
switch back to RICOH UCS
mode.
193
9. Troubleshooting
Message
Causes
Solutions
You have been signed out
as another user signed in
with same Contact ID.
The contact ID being used
for the machine has been
used to log in to another
device supporting the
RICOH UCS function.
Switch to whiteboard mode and then
switch back to RICOH UCS mode.
The machine has been
disconnected from the
network.
The network connection was
disconnected while the
machine was starting up.
Check the network environment that
you want to use and reconnect to the
network.
An error occurred. This
application will be closed.
A system error occurred.
Switch to whiteboard mode and then
switch back to RICOH UCS mode.
Error Messages Related to the Authentication Function Using RICOH
Streamline NX
Message
Only file sizes up to 20MB
can be uploaded.
Causes
Solutions
The file that you attempted to
upload exceeds 20 MB.
• Select and upload an image file
with a size of 20 MB or less.
Select a file under 20MB.
Cannot login whiteboard
• Edit the selected image file to
reduce its size to a maximum of
20 MB.
• The IC card used is not
supported by
authentication.
• Cannot log in to the
server.
• The server has a
problem.
• Use an appropriate IC card that
supports authentication.
• Check the network settings and
reconfigure them correctly.
• Contact your network
administrator to check that there is
no problem with the network
environment.
• Contact your server administrator
to check that there is no problem
with the server.
194
If a Message is Displayed during Operation
Message
The user name or the
password is not correct.
Causes
Solutions
• The entered user name
or password is
incorrect.
• Enter the correct user name and
password again.
• Cannot log in to the
server.
• The server has a
problem.
• Check the network settings and
reconfigure them correctly.
• Contact your network
administrator to check that there is
no problem with the network
environment.
• Contact your server administrator
to check that there is no problem
with the server.
Please close whiteboard to
login with another IC card
You are using a different IC
card from that used when
logging in.
Use the same IC card as you used
when logging in.
Error Messages Related to the System
Message
Causes
Remote whiteboard sharing
has been cancelled because
the computer was in sleep
mode.
The computer using Remote
Viewer changed to sleep
mode when participating in
a remote whiteboard
session.
Try to join the remote whiteboard
session again.
Remote whiteboard sharing
The computer using Remote
has been closed because the Viewer changed to sleep
computer was in sleep mode. mode during remote
whiteboard.
Try to join the remote whiteboard
session again.
An error has occurred on the
whiteboard closing.
Quickly press and release the power
button of the machine. When the
machine is turned off, press the power
button again to restart the machine.
Turn the power off and then
on again.
Machine initialization may
have failed because the
system did not enter
standby mode.
Solutions
195
9. Troubleshooting
Error Messages Related to Configuration Settings
Message
Causes
Solutions
Cannot import.
The import has failed due to an
unknown reason.
Contact your service representative.
Cannot import because the
email address format is
incorrect.
The format of the e-mail address Check whether any of the following
is invalid.
apply:
• The e-mail address is left blank.
Use the correct email
address format.
• More than 64 characters are
used for the local block of the email address.
• More than 255 characters are
used for the domain of the email address.
• More than 256 characters are
used for the e-mail address.
Cannot import because the
IP address format is
incorrect.
The file to be imported contains
an IP address with an invalid
format.
Use the correct IP address
format.
Check whether any of the following
apply:
• The IP address is left blank.
• The IP address is not composed
of four parts, each separated by
a period, which contain three or
fewer single-byte digits.
• The four parts of the IP address,
each separated by a period,
contain three or fewer singlebyte digits with an invalid value.
• More than 256 digits are used.
• Uses a 2-digit or 3-digit number
that starts with 0.
Cannot import because the
IP address format is
incompatible.
Check the IP address and
reset it.
196
The file to be imported contains
an IP address with an invalid
value.
Check whether the file contains an IP
address (such as 0.0.0.0 or
127.0.0.1) configured for a specific
purpose.
If a Message is Displayed during Operation
Message
Cannot import the email
address book
Check the contents of the
file. The last allowed
character of a column and
the first of the next column
must be separated with a
tab character.
Cannot import the contact
list
Check the contents of the
file. The last allowed
character of a column and
the first of the next column
must be separated with a
tab character.
Cannot import the shared
folder list
Check the contents of the
file. The last allowed
character of a column and
the first of the next column
must be separated with a
tab character.
Cannot import. Try again
after checking the file
format.
Check the proxy settings.
Causes
• The number of items in the
address book entry is
incorrect.
Solutions
Correct the file content.
• Each item in the e-mail
address book entry does
not meet the required
condition.
• The number of items in the
host whiteboard is
incorrect.
Correct the content of the contact list
file.
• Each item in the host
whiteboard does not meet
the required condition.
• The number of items in the
shared folder settings is
incorrect.
Correct the content of the shared
folder list file.
• Each item in the main
shared folder settings does
not meet the required
condition.
• The domain name contains Correct the content of the domain list
an unusable character.
file.
• The domain name is empty
or contains more than 256
characters.
The proxy server setting is
incorrect.
Specify the correct proxy server
setting.
197
9. Troubleshooting
Message
Causes
Solutions
Returned to factory
defaults. Make the settings
again on administrator
settings.
Instead of pressing the power
button normally, disconnecting
the power cable was performed
to force the machine to shut
down the last time it was
running.
Open Administrator Settings and
reconfigure the machine settings. For
details about Administrator Settings,
see page 127 "Opening
Administrator Settings".
The configuration file may
be corrupted if the main
power was forcibly
switched off.
Another user is using
administrator settings
Please re-enter later.
• The administrator settings
are being configured
remotely from another
computer.
Wait a while and try again later.
• The administrator settings
are being configured on
the machine.
Error Messages Related to Web Page
Message
The number of simultaneous
connections exceeds the
limit.
Solutions
The number of devices
accessing the Web page
and viewing remote
whiteboard has already
exceeded the limit.
Wait until one of the devices finishes
viewing remote whiteboard, and then
try to connect to the remote
whiteboard.
The entered passcode does
not match the passcode
displayed on the upper right
or left corner of the device.
Enter the passcode displayed on the
upper right or left corner of the device
you are accessing.
The meeting code is
incorrect
• The specified meeting
code is incorrect.
• Enter the meeting code set when
temporarily saving the file.
Enter the correct meeting
code.
• There is no temporarily
saved file associated
with the specified
meeting code.
• Check that the save period of the
file has not expired.
Try again later.
The passcode is not correct.
198
Causes
If a Message is Displayed during Operation
Other Error Messages
Message
Causes
Solutions
Applications on the desktop
cannot be double started
You are attempting to open
two of the following at the
same time: the main screen,
General Settings, or
Administrator Settings.
The main screen, General Settings, or
Administrator Settings are already
running. Stop the currently running
application, and then start the other
application.
Cannot start RICOH UCS
screen sharing
There is a USB connection
problem between the video
conferencing device and the
machine.
• Restart the video conferencing
device.
• Reconnect the USB cable
connecting the machine to the
video conferencing device.
If these problems persist, contact your
service representative.
Cannot confirm the latest
version
The machine is not
connected to the network.
Check the network status.
The file is corrupted.
Check the file and try again.
Downloading of the system
firmware file is not
completed.
Cannot display the
externally inputted image
The computer screen cannot
be displayed because an
An error has occurred on the unsupported resolution or
improper connection of the
captured device.
VGA display cable was
Either reconnect the cable or
used.
connect with another
resolution.
Cannot display the
externally inputted image
Change the resolution or the
refresh rate.
The resolution of the
computer screen is not
supported.
• Check the network settings.
• Make sure the network cable is
properly connected.
Download and apply the system file
again.
• Change the resolution of the
computer to a resolution the
machine supports.
• Disconnect the display cable, and
then connect the cable again.
Change the resolution of the computer
to a resolution the machine supports.
199
9. Troubleshooting
Message
Causes
Cannot display copyright
protected contents on the
external input terminal
named "Computer In".
Connect to another external
input terminal and select the
input source by pressing
[Input] on the monitor or
remote control. The
whiteboard function cannot
be used on external input
terminals other than
"Computer In".
It was attempted to display
copyright-protected contents
from an external input
terminal that does not
support such contents.
Solutions
Connect the source to the external
input terminal that supports copyright
protected contents, and try again. For
details about the external input
terminals, see page 69 "Devices That
Can Be Connected to the Machine".
Error Massages Related to IWB Remote Desktop Software
Message
Cannot start remote PC
operation
The passcode is wrong.
Check the passcode that is
displayed on the top of the
whiteboard's main unit and
then try again.
Connect with the web
browser to the IP address of
the whiteboard's main unit,
then click [Download] from
[Download Software].
Download Setup.exe and
run it, then perform
installation following the
screen instructions. A
shortcut for the remote PC
operation software will be
created on the desktop.
200
Causes
The entered passcode is
incorrect.
Solutions
Enter the passcode that is displayed on
the upper part of the screen of the
device to be connected.
The version of the software is Download the latest version from the
not the latest one.
machine and install it.
For details about downloading and
installing IWB Remote Desktop
Software, see page 98 "Downloading
IWB Remote Desktop Software" and
page 99 "Installing IWB Remote
Desktop Software".
If a Message is Displayed during Operation
Message
Causes
Solutions
Cannot start remote PC
operation
• The computer cannot
access the network.
Cannot access the network.
• The destination device
cannot access the
network, or its IP
address is incorrect.
• Check that the computer can
access the network. Specify the
correct settings, and then try
again.
Check the network settings
of this PC and then try again.
• Check that the LAN cable of the
destination device is properly
connected and the device can
connect to the network, and then
try again.
• Enter the correct IP address of the
destination device and try again.
Cannot start remote PC
operation
The following are possible
causes.
• The IP address is
wrong.
• This PC is not
connected to the
network.
• The whiteboard has not
been started or is on
standby.
Check the IP address, this
PC's network settings, and
that the whiteboard is
started, then try again.
The destination device did
not respond for a certain
period of time. Connection
failed.
• Check that the destination device
can access the network.
• Check that the computer can
access the network.
• Wait a while and try again later.
• The IP address of the
destination device is
incorrect.
• The IP address of the
destination device is
not specified.
• The LAN cable of the
destination device is
not connected
properly.
• Enter the correct IP address of the
destination device and try again.
• Check that the IP address of the
destination device is correctly
configured.
• Check that the LAN cable of the
destination device is properly
connected.
• Restart the destination device and
try again.
• The destination device
is in standby mode or
turned off.
201
9. Troubleshooting
When You Cannot Use the Interactive
Whiteboard As You Want
This section explains what to do when the Interactive Whiteboard cannot be operated as you want.
• The laser pointer light may be hard to see when it is pointed at the display. For details about the
laser pointer, see the user manual for the laser pointer.
• When the main unit does not start or the screen is not displayed, check the following:
• Is the power cord properly connected?
• Did you press the power button to turn on the machine?
• For information about the power cord and power button, see "Read This First".
• If you cannot resolve problems by yourself, contact your service representative.
When Turning the System On/Off
• For details about how to turn off the machine, see Read This First.
Problem
• The power button is
pressed, but the system
does not start up.
Causes
Solutions
The power cable is not
connected correctly.
Reconnect the power cable.
The power indicator remains
lit, but nothing appears on
the screen.
The system is in stand-by or
sleep mode.
Touch the screen.
An abnormal sound is heard
from the area surrounding
the output/input terminals on
the back of the display.
There may be a problem
inside the controller.
Quickly press and release the power
button. When the machine turns off,
contact your service representative.
• The power button is
pressed, but the power
lamp does not turn on.
202
If nothing appears when the screen is
touched, contact your service
representative.
When You Cannot Use the Interactive Whiteboard As You Want
When Displaying an Image
Problem
Only a monochrome image
is displayed.
Causes
• The cable is not
connected correctly.
• An incorrect cable is
used.
The screen is corrupted.
The cable is not connected
correctly.
Solutions
• Reconnect the cable.
• Check that the correct cable is
used.
If any of these actions do not fix the
problem, contact your service
representative.
• Check that the cable is
connected correctly.
• Quickly press and release the
power button of the machine.
When the machine turns off,
press the power button again to
restart the machine.
If any of these actions do not fix the
problem, contact your service
representative.
The system time is incorrect.
The internal battery of the
system may be used up.
Reset the time in Administrator
Settings. For details about setting the
time, see page 136 "Setting the Date
and Time".
If the system time is still incorrect,
contact your service representative.
When Using the System as a Whiteboard
Problem
A stroke is not displayed at the
correct position.
Causes
The display is dirty.
Solutions
Clean the display. For details
about how to clean the display,
see page 221 "Cleaning the
Display".
If any of these actions do not fix
the problem, contact your
service representative.
203
9. Troubleshooting
Problem
A stroke is suddenly displayed
in an unintended direction
halfway.
Causes
Solutions
• Something other than your
finger is touching the
display.
• Keep anything other than
your finger from touching
the display.
• If too much stroke pressure
is applied, a line stroke
may be displayed in an
unintended direction.
• Be careful not to apply too
much stroke pressure.
• The display was pressed
strongly.
An unknown error that is not
related to the whiteboard
function occurs.
There may be a problem with
the system.
• Do not apply too much
force to the display.
If any of these actions do not fix
the problem, contact your
service representative.
Contact your service
representative.
When Using the System as a Monitor
Problem
An image from the computer
is not displayed.
Causes
• The cable is not
connected correctly.
• The external output of
the computer is not
configured correctly.
Solutions
• Reconnect the cable. Secure the
VGA cable to the receptacle with
screws.
Fully insert the DisplayPort cable
until it clicks.
• Check the external output settings
of the computer.
An image from the video
conferencing system is not
displayed.
• An image disappears
before completion.
• An image stops halfway
when loading.
• An image is corrupted.
204
• The cable is not
connected correctly.
• The video conferencing
device is not turned on.
The cable is not connected
correctly.
• Reconnect the cable.
Secure the VGA cable to the
receptacle with screws.
• Turn on the video conferencing
device.
• Reconnect the cable.
• Secure the VGA cable to the
receptacle with screws.
• Fully insert the DisplayPort cable
until it clicks.
When You Cannot Use the Interactive Whiteboard As You Want
Problem
Causes
Solutions
An image has noise.
If the output resolution of the Lower the output resolution of the
connected device is high, the connected device.
image may have noise.
The computer connected to
the DisplayPort input is
malfunctioning.
There may be a problem
with the graphic driver
running on the computer.
Contact your computer manufacturer.
• For details about the supported input image signals, see page 222 "List of Video Input Signals
Supported by the Machine".
While Using Remote Whiteboard
Problem
A connection is not
established although the
previously used passcode
has been entered.
Causes
The entered passcode is
incorrect.
Solutions
A different passcode is generated
each time the Interactive Whiteboard
starts up. To participate in a remote
whiteboard session, check and use the
correct passcode.
When Using a USB Flash Memory Device
Problem
Causes
Solutions
A USB flash memory device
is not recognized.
The "Use USB Memory"
check box in Administrator
Settings is not selected.
Select the "Use USB Memory" check
box in Administrator Settings. For
details about how to change the
system settings, see page 160
"Changing the System Settings".
A message prompting for
restart appears when a USB
flash memory device is
inserted.
A configuration change
requiring system restart has
been made.
Quickly press and release the power
button of the machine. When the
machine turns off, press the power
button again to restart the machine.
205
9. Troubleshooting
When Accessing the Web Page
Problem
The web browser refreshes
slowly.
Causes
Solutions
• The memory in the
Quit all applications other than the
computer you are using Web browser that you are using for
is insufficient.
viewing.
• The CPU in the
computer you are using
is overloaded.
The Web page of the
machine is not displayed
when you specify the
machine's IP address or its
host name.
• The device to be
connected is turned off.
• Turn on the power of the device to
be connected.
• The entered IP address
or host name is
incorrect.
• Enter the IP address or host name
that is displayed in the upper part
of the screen of the device to be
connected.
• The Network Settings
of the device to be
connected are
incorrect.
No PDF file can be
downloaded even when you
click [Download].
• The device to be
connected or the
computer that is being
used is not connected
to the network.
• Check that the device to be
connected or the computer that is
being used is connected to the
network.
• The power to the
connected device is
turned off.
• Turn the connected device on.
• The Network Settings
have been changed on
the connected device
or your computer.
• The connected device
or your computer is
disconnected from the
network.
206
• Check that the Network Settings
of the device to be connected are
correctly configured.
• Properly configure the Network
Settings on the connected device
or your computer.
• Connect the connected device or
your computer to the network.
When You Cannot Use the Interactive Whiteboard As You Want
When Printing
Problem
The printing-in-progress
dialog box does not
disappear.
Causes
Solutions
• The machine is
disconnected from the
network.
• Press the [Cancel] button.
• The printer address is
incorrect.
• Check that the printer address
specified on the machine matches
the IP address configured on the
printer.
• The power to the
printer is turned off.
• Check that the machine is
connected to the network.
• Turn on the power of the printer.
The printing-in-progress
dialog box disappears, but
printing does not start.
• The printer is out of ink
or paper.
• Check the setting menu of the
printer.
• The printer is in sleep
mode.
• To print on a device that requires
authentication, authenticate the
device.
• An error has occurred
on the printer.
• Add paper or replace the ink.
• If an error occurs on the printer,
contact the service representative.
When Exporting or Importing Registration Data
Problem
Causes
Solutions
The email address book
cannot be imported.
The email address book is
not created correctly.
Check that the email address book is
created correctly. For details about
how to create an email address book,
see page 146 "Managing an Email
Address Book".
The contact list cannot be
imported.
The contact list is not created Check that the contact list is created
correctly.
correctly. For details about how to
create a contact list, see page 142
"Managing a Remote Contact List".
207
9. Troubleshooting
Problem
The shared folder list cannot
be imported.
The email address book,
contact list, or shared folder
list cannot be exported.
Causes
The shared folder list is not
created correctly.
• No USB flash memory
device is connected.
• The USB flash memory
device has insufficient
free space.
• You do not have the
authority to write to the
USB flash memory
device.
Solutions
Check that the shared folder list is
created correctly. For details about
how to create a shared folder list, see
page 150 "Managing a Shared Folder
List".
• Insert a USB flash memory device
to a USB port on the side of the
display.
For details about how to connect
a USB flash memory device, see
page 27 "Inserting a USB Flash
Memory Device".
• Delete unnecessary data from the
USB flash memory device or
connect a USB flash memory
device that has sufficient free
space.
• Configure the USB flash memory
device properties to allow
information to be written.
208
When You Cannot Use the Interactive Whiteboard As You Want
When Synchronizing Device Settings
Problem
Settings cannot be defined
in Device Configuration
Management.
Causes
• The [Use Synchronous
Function on Device
Configuration] check
box is selected, and the
factory default
password is specified in
[Administrator
Password of
Synchronization
Source Whiteboard].
• The [Use Synchronous
Function on Device
Configuration] check
box is selected, and
either [Whiteboard
Address of
Synchronization
Source] or
[Administrator
Password of
Synchronization
Source Whiteboard] or
both of them are not
specified.
Solutions
• Change the administrator
password of the source
whiteboard, and then also
change [Administrator Password
of Synchronization Source
Whiteboard] on the whiteboard
to be synchronized.
• Enter [Whiteboard Address of
Synchronization Source] and
[Administrator Password of
Synchronization Source
Whiteboard].
209
9. Troubleshooting
Problem
Causes
Solutions
The settings of the source
device cannot be
synchronized.
• The source device is
turned off, or it is not a
whiteboard.
• Turn on the power of the source
whiteboard, or change the IP
address.
The message, "The status of
device configuration
synchronization: Error"
message is displayed on the
top page of Administrator
Settings of the machine's
browser, along with the one
of the following:
• RICOH Whiteboard is
specified as the source
device, but is does not
support the sync
function.
• Update the system of the source
device to the version that supports
the sync function.
• The source whiteboard
supports the sync
function, but the version
of the whiteboard
software does not
match that of the source
whiteboard.
• Enter the password specified in
[Administrator Settings] >
[Change Administrator Password]
on the source whiteboard.
• The synchronization
source device does not
respond
• The synchronization
source does not
correspond to the
device configuration
synchronization
• The system version is
different from that of the
synchronization source
• The administrator
password settings for
the synchronization
source whiteboard are
incorrect.
• Cannot obtain/reflect
the device
configuration of the
synchronization source
210
• The password does not
match the one specified
in [Administrator
Settings] > [Change
Administrator
Password] on the
source whiteboard.
• The source file is
corrupted.
• Update the system to the same
version as the source device.
• The network may have been
disconnected temporarily. Check
the network environment.
10. Appendix
This appendix explains how to use the RICOH Streamline NX-based authentication management
function, the Crestron linkage function, and Remote Viewer. It also explains how to maintain this
machine and provides contact and trademark information.
Managing the Machine with RICOH Streamline
NX
This section explains how to use an authentication function to manage this machine in an environment
using RICOH Streamline NX.
• For details about RICOH Streamline NX, consult the distributor where you purchased the product
or your sales representative.
Preparing for Use
This section explains the preparations necessary in order to use the authentication function.
Connect a device used for authentication
Connect your IC card reader or the keyboard used for authentication to the machine.
Configure Security Settings
Select the [Perform user authentication on starting whiteboard] check box in Security Settings on the
Administrator Settings Web page, and enter the FQDN (Fully Qualified Domain Name). Unless
you use the DNS (Domain Name System), enter the IP address.
For details about Security Settings, see page 167 "Changing the Security Settings".
Reconfigure Print Settings
To support the RICOH Streamline NX SPM (Secure Print Manager) server, reconfigure Print
Settings, in Administrator Settings on the machine as follows:
1. Enter the SPM server address as the printer address.
2. Select "User Authentication" in [Print Authentication].
3. Open [Others].
4. Open [Printer Properties] for the printer or multifunction printer that you are using.
5. On the [Ports] tab, select "IWB_RICOH_PRINTER".
6. Open [Configure Port].
7. Open [Configure TCP/IP Port Monitor].
211
10. Appendix
8. Under [Protocol], select "LPR".
9. Under [LPR Settings], in Queue Name, specify the name of the printer installed on
the server.
10. Under [LPR Settings], select the [LPR Byte Counting Enabled] checkbox.
Specify a background for the login screen
You can specify an image to be used as the background for the login screen from Security Settings
on the Administrator Settings Web page.
• Before reconfiguring Print Settings as described above, check that a supported printer or
multifunction printer is correctly connected to the machine.
• The image file to be used as the background for the login screen should be a JPEG file of less than
20 MB.
• If RICOH Streamline NX-based authentication is enabled, the e-mail address of the logged-in user
being logged in will be automatically set as the destination and sender addresses.
Logging in
If the authentication function of the machine is enabled, the login screen is displayed when the machine
starts up or returns from the standby mode.
Once you have successfully logged in, all whiteboard functions will be available.
When using your IC card
1. Hold your IC card over the card reader.
212
Managing the Machine with RICOH Streamline NX
When using the keyboard
1. Press
.
Touch keyboard appears
2. Enter your user name and password, and then touch [Login].
• To print a page, first select [Ricoh Standard Printer] in [Printer]. For details, see page 65 "Printing".
• If you are saving and sending a page by e-mail, the e-mail address of the logged-in user will be
automatically set as the destination and sender addresses.
Logging out
To log out, perform one of the following operations:
• Hold your IC card over the card reader while logging in.
• Touch
on the whiteboard screen or
on the floating toolbar to switch to the standby mode.
• Turn the machine off.
213
10. Appendix
Using the Crestron Function
You can connect and control the machine on a network from Crestron system as a Crestron supported
device.
The following operations can be performed from Crestron system:
• Turning the power on and off (Whiteboard enters standby mode when its power is turned off)
• Switching input (including a computer that is connected via IWB Remote Desktop Software)
• Adjusting the volume (turning up or down the volume, mute on or off)
• To use the Crestron function, enable it in System Settings. For details, see page 160 "Changing the
System Settings".
214
Using Remote Viewer
Using Remote Viewer
When you install Remote Viewer to the computer, you can view the contents of a remote whiteboard
session opened with Compatible mode or version earlier than 1.3.140.0.
To use Remote Viewer, a computer must meet the following environmental requirements:
Item
Operating system
Specifications
• Windows 7 Home Premium/Professional/Ultimate/
Enterprise/.NET Framework 4 SP 1 or later (32 bit/64 bit)
• Windows8 Pro/Enterprise/.NET Framework 4 (32bit/64bit)
• Windows8.1 Pro/Enterprise/.NET Framework 4 (32bit/64bit)
• Windows10 Home/Pro/Enterprise/.NET Framework 4 (32bit/
64bit)
English, Japanese, Simplified Chinese
CPU
• Recommended: Intel® CoreTM 2 Duo 2 GHz or more
• Minimum: Intel Core Solo U1300
Memory
• Windows 7 (32 bit): 1 GB or more
• Windows 7 (64 bit): 2 GB or more
• Windows 8 (32 bit): 1GB or more
• Windows 8 (64 bit): 2GB or more
• Windows 8.1 (32 bit): 1GB or more
• Windows 8.1 (64 bit): 2GB or more
• Windows 10 (32 bit): 1GB or more
• Windows 10 (64 bit): 2GB or more
HDD
Display resolution
2 GB or more free space
• Height: 768–1080 pixels
• Width: 1024–1920 pixels
For a horizontal display type only
215
10. Appendix
Item
Network
Specifications
Line speed
• Recommended: 512 kbps or higher
• Minimum: 200 kbps
Communication port
• TCP: 80, 50000, 50001, 50002, or 61616 must be available
for communication.
• Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB
flash memory device, consult a doctor immediately.
Installing Remote Viewer on a Computer
Download Remote Viewer from the Ricoh home page.
• To install Remote Viewer on a computer, log on as a user with administrator privileges.
• Remote Viewer is available to any user who has installed it.
1. Double-click the downloaded file to execute it.
2. Specify the language you want to use during the installation process, and then click [OK].
3. If .NET Framework 4 is not installed on your computer, click [Install].
If .NET Framework 4 has already been installed, the message [Install] does not appear. Proceed to
the next step.
4. Click [Next].
5. The software license agreement appears in the [License Agreement] dialog box. After
reading the agreement, click [I accept the terms in the license agreement], and then click
[Next].
6. Specify the installation folder, and then click [Next].
7. Click [Install].
8. Click [Finish].
216
Using Remote Viewer
Uninstalling Remote Viewer from the Computer
• Log on to the computer as a user with administrator privileges to uninstall the software.
1. On the [Start] menu, select [Control Panel].
2. Select [Programs and Features].
3. Click [Uninstall a program].
4. Select "RICOH Interactive Whiteboard Remote Viewer Type 1" and click [Uninstall].
5. Confirm the messages and click [OK].
Changing the Display Magnification of Remote Viewer
Click , the Loupe icon, to change the display magnification, or to move a displayed area. The
enlarged display area can be moved.
1. Click
, the Loupe icon.
2. Click the display magnification.
DEC021
217
10. Appendix
3. To move the display area, click and drag the display area.
DAB107
Configuring the Remote Viewer Settings
This section explains General Settings of Remote Viewer.
The icons displayed in the General Settings screen are as follows:
•
, the Version Information icon
Displays the Remote Viewer version information.
When you touch [Display License Agreement], the software license agreement is displayed.
•
, the Copyright Information icon
Displays the Remote Viewer copyright information.
•
, the Add Remote Contact List icon
You can register a host whiteboard to specify in advance when you use a remote whiteboard.
1. Click the [Start] menu on the computer to display the screen.
2. From [All Programs], select [Ricoh], [Interactive Whiteboard Remote Viewer].
3. Click [Settings].
The General Settings screen for Remote Viewer appears.
• If Remote Viewer is running, General Settings cannot be displayed.
• When adding a remote contact list, do not insert any memory storage devices other than a USB
flash memory device, such as a CD-ROM.
218
Using Remote Viewer
Creating a Remote Contact List
This section explains how to create a contact list using a text editor or spreadsheet software, and to add
it.
When the import is complete, the contact list is overwritten.
• When adding a remote contact list, do not insert any memory storage devices other than a USB
flash memory device, such as a CD-ROM.
1. In the first column of each row, enter the name (nickname) of a host whiteboard. In the
second column, enter the corresponding IP address of the host whiteboard.
The maximum number of IP addresses that can be registered is 100. Although you can enter a
101st address, it cannot be registered.
1
2
DEC007
1. Nicknames
Enter the name of the device that uses a remote whiteboard. The number of characters must be 20 or
less. If you omit the nickname, a blank entry is added. The available characters are as follows:
• Uppercase letters: A-Z
• Lowercase letters: a-z
• Numbers: 0-9
• Symbols: (space) ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~
2. IP addresses
An IP address must consist of four sets of numbers, each set separated by a period (.). The numbers must
be decimal numbers between 0 and 255.
If an invalid IP address is specified, such as the ones below, the contact list is not registered:
• IP address containing a set starting with 0 or 00 (Example: 111.222.033.004)
• 0.0.0.0
• 255.255.255.255
• 127.0.0.1
2. Save the contact list to the root directory (the topmost directory) of a USB flash memory
device under the file name "iwb_contact_address.csv".
The file is saved in CSV (comma-separated value) format.
3. Insert the USB flash memory device into the computer.
219
10. Appendix
4. Select
, the Remote Contact List Management icon.
5. Select [Import].
6. Select [OK].
220
Maintenance
Maintenance
Cleaning the Display
• When performing maintenance on the machine, always disconnect the power cord from the
wall outlet.
If the display surface of the whiteboard becomes dirty, clean it with a soft dry cloth.
DQS046
221
10. Appendix
List of Video Input Signals Supported by the
Machine
This section describes input signals supported for each of the HDMI, DisplayPort, and VGA input
terminals.
Each input terminal supports input signals if they satisfy the following conditions:
The signal must comply with one of the following VESA standards:
• Industry Standards and Guidelines for Computer Display Monitor Timing (DMT) StandardVersion 1 Revision 12
• Coordinated Video Timings (CVT) Standard Version 1.1
• Generalized Timing Formula (GTF) Version 1.1
The signal must also be one of those marked with a symbol in the "HDMI Input" column,
"DisplayPort Input" column or "VGA Input" column of the following table:
Resolution
Frequency
(Hz)
VESA CVT
1024 × 768
60
-
VESA GTF
1024 × 768
60
-
VESA DMT
1024 × 768
60
-
VESA GTF
1024 × 768
70
-
VESA DMT
1024 × 768
70
-
VESA CVT
1024 × 768
75
-
VESA DMT
1024 × 768
75
-
VESA CVT
1024 × 768
85
-
VESA DMT
1024 × 768
85
-
VESA CVT
1152 × 864
60
-
VESA GTF
1152 × 864
60
-
VESA CVT
1152 × 864
75
-
VESA GTF
1152 × 864
75
-
VESA DMT
1152 × 864
75
-
Signal format
222
HDMI Input
DisplayPort
Input
VGA Input
List of Video Input Signals Supported by the Machine
Resolution
Frequency
(Hz)
VESA GTF
1280 × 600
60
VESA CVT
1280 × 720
60
VESA GTF
1280 × 720
60
VESA DMT
1280 × 720
60
VESA CVT
1280 × 720
75
-
VESA GTF
1280 × 720
75
-
VESA CVT
1280 × 720
85
-
VESA GTF
1280 × 720
85
-
VESA GTF
1280 × 768
60
VESA DMT/CVT
(RB)
1280 × 768
60
VESA DMT/CVT
1280 × 768
60
VESA GTF
1280 × 768
75
VESA DMT/CVT
1280 × 768
75
VESA GTF
1280 × 768
85
VESA DMT/CVT
1280 × 768
85
VESA GTF
1280 × 800
60
VESA DMT/CVT
(RB)
1280 × 800
60
VESA DMT/CVT
1280 × 800
60
VESA GTF
1280 × 800
75
VESA DMT/CVT
1280 × 800
75
VESA DMT/CVT
1280 × 800
85
VESA GTF
1280 × 800
85
Signal format
HDMI Input
DisplayPort
Input
VGA Input
-
-
223
10. Appendix
Resolution
Frequency
(Hz)
VESA CVT
1280 × 960
60
-
VESA GTF
1280 × 960
60
-
VESA DMT
1280 × 960
60
-
VESA CVT
1280 × 960
85
-
VESA GTF
1280 × 960
85
-
VESA DMT
1280 × 960
85
-
VESA CVT
1280 × 1024
60
-
VESA GTF
1280 × 1024
60
-
VESA DMT
1280 × 1024
60
-
VESA CVT
1280 × 1024
75
-
VESA GTF
1280 × 1024
75
-
VESA DMT
1280 × 1024
75
-
VESA CVT
1280 × 1024
85
-
VESA GTF
1280 × 1024
85
-
VESA DMT
1280 × 1024
85
-
VESA CVT
1360 × 768
60
VESA GTF
1360 × 768
60
VESA DMT
1360 × 768
60
VESA GTF
1366 × 768
60
VESA DMT (RB)
1366 × 768
60
VESA DMT
1366 × 768
60
VESA GTF
1400 × 1050
60
VESA DMT/CVT
(RB)
1400 × 1050
60
Signal format
224
HDMI Input
DisplayPort
Input
VGA Input
-
List of Video Input Signals Supported by the Machine
Resolution
Frequency
(Hz)
VESA DMT/CVT
1400 × 1050
60
VESA DMT/CVT
1400 × 1050
75
VESA GTF
1440 × 900
60
VESA DMT/CVT
(RB)
1440 × 900
60
-
VESA DMT/CVT
1440 × 900
60
-
VESA GTF
1440 × 900
75
VESA DMT/CVT
1440 × 900
75
VESA GTF
1440 × 900
85
VESA DMT/CVT
1440 × 900
85
VESA GTF
1400 × 1050
75
VESA CVT
1600 × 900
60
VESA CVT (RB)
1600 × 900
60
VESA GTF
1600 × 900
60
VESA DMT (RB)
1600 × 900
60
-
VESA CVT
1600 × 1200
60
-
VESA GTF
1600 × 1200
60
-
VESA DMT
1600 × 1200
60
VESA GTF
1680 × 1050
60
VESA DMT/CVT
(RB)
1680 × 1050
60
VESA DMT/CVT
1680 × 1050
60
VESA DMT
1920 × 1080
60
VESA DMT/CVT
(RB)
1920 × 1200
60
Signal format
HDMI Input
DisplayPort
Input
VGA Input
-
-
-
-
225
10. Appendix
• VESA DMT: Industry Standards and Guidelines for Computer Display Monitor Timing (DMT)
Standard- Version 1 Revision 12
• VESA CVT: Coordinated Video Timings (CVT) Standard Version 1.1
• VESA GTF: Generalized Timing Formula (GTF) Version 1.1
• RB: Reduced Blanking
• For details about the locations of the input terminals, see page 69 "Devices That Can Be
Connected to the Machine".
• If resolutions or signal frequencies that are not compatible with this machine are entered, the
images may flicker, blur, be displayed as stretched images horizontally or vertically, or not be
displayed correctly.
• This machine only supports devices that use progressive scanning.
226
Specifications
Specifications
LCD panel
Item
Specifications
Size
21.5 inch wide
Effective display area (H × V)
475.2 × 267.3mm (6.9 × 10.5 inches)
Display type
IPS liquid crystal method
Backlight
LED system
Maximum resolution
1920 × 1080 pixels
Aspect ratio
16 : 9
Display color
Approximately 16.7 million colors
Pixel pitch (H × V)
0.25 × 0.25 mm (0.01 × 0.01 inches)
Maximum brightness
250cd/m2
• Brightness changes in accordance with the image settings. In
addition, the brightness fades as the product ages. It does
not maintain a consistent level of brightness.
Contrast ratio
1000 : 1
View angles
178° in the horizontal field; 178° in the vertical field
(Contrast ratio = 10 or more)
Response speed
14 ms (Gray to Gray, Average)
Touch panel
Item
Specifications
Detection method
Capacitive type
Guard glass
Thickness : Approximately 1.1 mm (0.04 inches)
(With AR coating)
227
10. Appendix
External Interface
Item
Input connector
Specifications
HDMI terminal×1
• Digital Input (Copyright-protected content not supported)
DisplayPort terminal×1
• DisplayPort Input (Copyright-protected content not
supported)
Mini D-SUB15Pin×1
• VGA Input
Microphone terminal×1
• Audio Input
• For details about the video input signals that are supported,
see page 222 "List of Video Input Signals Supported by the
Machine".
Output connector
HDMI terminal×1
• HDMI Output (DVI-D: For projectors)
Headphone terminal×1
• Audio Output
USB Port
USB2.0 Type A × 3
Communication connector
10BASE-T/100BASE-TX/1000BASE-T
Network
Item
Line speed
228
Specifications
Minimum: 200 kbps
Specifications
Item
Communication port
Specifications
Remote whiteboard
• TCP: 80, 50000, 50001, 50002, and 61616 are available
for communication
E-mail transmission
• Communication with the port number specified in the Email
settings is available for communication. (page 140
"Configuring SMTP Server Settings")
RICOH UCS function
• When no proxy is used
TCP: 80, 443, 5222, 17990, 17992
UDP: 50000 – 65535 (Maximum 6 ports)
• When a proxy is used
TCP: 80, 443
• TCP443 transmission
TCP: 80, 443
Folder sharing on external storages
• TCP 445, UDP 53, and TCP/UDP 137 are available for
communication
Power source
Item
Specifications
Power source used
100–240 V, 50 Hz/60 Hz
Maximum power consumption
65 W or less
Power consumption in standby mode
1 W or less
Weight / Dimensions
Item
Specifications
Weight (Main unit)
Approximately 5.3 kg (10.9 lbs.)
Physical dimensions (W × H × D)
570 × 385 × 62 mm
(22.4 × 15.1 × 2.4 inches)
229
10. Appendix
Operating range
Item
Temperature
Specifications
0–32 °C (32.0–89.6 °F)
• The temperature range varies according to the conditions of
the installation location.
Humidity
10–80%
• The humidity range varies according to the conditions of the
installation location.
• A low humidity (60% or less) is recommended when the
product is installed in a high temperature environment.
Altitude
230
0–2500 m (0–8200 feet)
Trademarks
Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the United
States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in the U.S.
and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC.
Bluetooth is a trademark or registered trademark of Bluetooth SIG Inc. in the United States and other
countries.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
Microsoft, Windows, Internet Explorer, Excel, and PowerPoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
231
10. Appendix
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
232
EN GB
EN US
EN AU
Y304-7503
EN
GB
EN
US
EN
AU
Y304-7503
© 2016 Ricoh Co., Ltd.
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