88-20005-181_TT-HS005 User Guide

88-20005-181_TT-HS005 User Guide
TaoTronics Cloud IP Camera
USER GUIDE
Model NO.: TT-HS005
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Table of Contents
1.Introduction ............................................................................................................................. 3
1.1 Package Contents ..................................................................................................... 3
1.2 Product Diagram............................................................................................................... 4
2. Network Setup ....................................................................................................................... 4
2.1 Initial Setup via Network Cable .............................................................................. 4
2.2 Log In.............................................................................................................................. 5
2.3 Add IP Camera ........................................................................................................... 5
2.4 Video Viewing Page.................................................................................................. 8
3. Software Functions ............................................................................................................... 8
3.1 Home ............................................................................................................................. 8
3.1.1 Add Device....................................................................................................... 8
3.1.2 Camera Status ................................................................................................. 9
3.1.3 Image Settings ............................................................................................... 10
3.1.4 Image Settings and PTZ Control ........................................................................ 10
3.1.5 Interface Button Functions.................................................................................. 12
3.2 Playback ..................................................................................................................... 13
3.3 Recordings.................................................................................................................. 14
3.4 Settings ........................................................................................................................ 15
3.4.1 About ........................................................................................................................ 15
3.4.2 Nickname ................................................................................................................ 15
3.4.3 Device Admin Password ..................................................................................... 16
3.4.4 Device Guest Password....................................................................................... 17
3.4.5 Network .................................................................................................................... 18
3.4.6 OSD ........................................................................................................................... 19
3.4.7 SD Card .................................................................................................................... 20
3.4.8 Motion Sensitivity ................................................................................................... 21
3.4.9 Motion Detection .................................................................................................. 22
3.4.10 Schedule recording............................................................................................ 22
3.4.11 Day/Time ............................................................................................................... 23
3.4.12 System .................................................................................................................... 23
3.4.13 Others ..................................................................................................................... 24
4. Troubleshooting ................................................................................................................... 24
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1.Introduction
Thank you for choosing TaoTronics Cloud IP Camera. Please read this
guide carefully and keep it in a safe place for future reference. If you
need any further assistance, please contact our customer support
team or email us at support@taotronics.com.
1.1 Package Contents
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1.2 Product Diagram
Reset Button
Note:
Press the Reset Button to restart the camera. Press and hold the Reset
Button for 5 seconds to restore factory settings.
2. Network Setup
2.1 Initial Setup via Network Cable
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Connect the cloud IP camera with your router using the included
Ethernet cable. Follow the above diagram to set up. After a few
seconds, the network light will start to blink, which means the internet
connection is working and the IP camera has been successfully set up.
2.2 Log In
Open your browser and log on to http://ehawk.taotronics.com. Enter
the camera’s ID number and password. Then click
to log in.
Note:
To protect your privacy, please modify the camera’s password after
the initial access.
You can also click on the "Sign Up" button on the top right corner to
register a user account, then login to add / manage multiple cameras.
2.3 Add IP Camera
Click the
on the bottom left corner to add IP camera. Enter the
camera ID and then click “next”. The software will automatically
search for and detect connected devices on your network. After
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finding your device, enter the default password (“admin”), and click
“next”. You will be asked to modify the password. To configure with
Wi-Fi, select your Wi-Fi account and enter its password, click “apply” to
save the configuration.
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Note:
 In case the device is indicated as offline, please go through
network connection following the previous instructions.
 In case your Wi-Fi network is missing from the search results, click
refresh and search for your Wi-Fi network again.
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2.4 Video Viewing Page
Note:
 The video image might seem blurry due to the transmission process
or moving obstacles. The optimal focal distance is within 3 meters /
9.84 feet. Keep the camera within the appropriate range for better
results. Also you can turn and adjust the camera lens back and
forth a few times until you find the best shot.
 If you cannot watch the video, please install the plug-in according
to the reminder.
3. Software Functions
3.1 Home
3.1.1 Add Device
After login, you can click
to add more devices to manage multiple
cloud cameras simultaneously. Click
to manage the added
cameras.
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3.1.2 Camera Status
You can see the online status of each camera.
Green
A green status light indicates that
your camera is online and ready
A red light indicates the camera
is offline and is currently not
accessible remotely
A yellow light means the camera
is online, but a camera software
upgrade is pending or your
password has been changed.
You need to enter the new
password to access the camera
again
Red
Yellow
Note:
1) If the camera is shown as offline, try the following:
 Make sure the camera network connection is normal.
 Try restarting your network router.
 Check the camera's cable connection. If successfully
connected, the network connection indicator will flash green 3
times every 3 seconds.
2) If you are still unable to access your camera, restart the camera
or press and hold the Reset Button for 5 seconds to restore to
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factory settings
3.1.3 Image Settings
Click
to display and hide the status bar icons.
You can access Resolution, Password, Guest Password, Options, Exit,
and About through this icon.
Set video size
User admin password
User guest password
Exit
Options
About
Choose the resolution of the images
Modify the account admin password
Modify the account guest password
Exit video interface
Modify plug-in
Check software version
3.1.4 Image Settings and PTZ Control
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Brightness / Contrast /
Saturation / Sharpness
Mode
Flip
Power frequency
Reset
Adjust the corresponding parameters
Choose Day / Night / Auto Mode
Flip the image in case the camera is installed
upside down
Select from 50Hz and 60Hz frequencies
Restore brightness / contrast / saturation /
sharpness parameters to the factory default
settings
Control PTZ up / down / left / right rotation
Display and hide the status bar icons
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3.1.5 Interface Button Functions
Click to pause / stop when the video is playing
Click to play the video when video is paused or
stopped
Temporary audio / video manual recording recording icon
will be shown (the recorded clip
will be stored on the micro SD memory card)
Capture screen image – selectable image resolution
(1280*720, 640*360, 320*180, 160*90)
Mute computer and IP Cam microphone
Activate computer and IP Cam microphone
Mute computer and IP Cam audio
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Activate computer and IP Cam audio
NOTE:
The Video Record Button applies only to temporary manual recording.
Exit the monitor screen or click the button again to stop the recording
and the footage will be saved onto the micro SD card.
3.2 Playback
On the playback page, you can access and play back the files stored
in the micro SD card.
You can access the recorded files through the below steps:
1. Select the camera in the camera list.
2. Click on the video files to watch the video named by date and
time.
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3.Locate and play a specific episode within a file by moving the
mouse on the progress slider.
3.3 Recordings
Screen captures and alarm snaps are stored in the computer,
accessible through the Records page.
Click the listed photo to view a larger image.
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3.4 Settings
3.4.1 About
Model
Software version
Plug-in version
Device ID
The camera model
Current camera software version
Current camera plugin version
Camera ID
3.4.2 Nickname
You can modify the name of the camera. When you finish, click
“apply” to save your change.
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3.4.3 Device Admin Password
Admin password
New password
Confirm new password
To modify the login password,
enter the current login password
and modify according to the
instructions (“admin” is the
password by default)
Log in with the new password
Re-enter the modified login
password
Note:
 When complete, click "Apply" to save your changes.
 To protect your privacy, please modify the default password after
initial login.
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3.4.4 Device Guest Password
Admin password
Guest password
Confirm new password
Enter the administrator password
of the current camera
Enter new guest password to
modify guest password (“admin” is
the password by default)
Re-enter the new guest password
to confirm
Note:
 When it’s done, click "Apply" to save your changes.
 Besides administrator password, the software also supports
guest password login under the same ID account. When log on
by guest password, you are only permitted to watch videos. To
manage the device and account, you need to log on with the
administrator password.
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3.4.5 Network
On this page, you can use the Enable function to enable or disable the
network by switching the Enabled button on / off.
NIC: Respectively, Ethernet (wired) and wireless network.
No matter what form of network you choose, the software will
automatically obtain Mac address, IP and DNS information.
After connecting to your Wi-Fi, click “Apply”. In Wi-Fi mode, select
Client. Then you need to exit Network menu before entering again.
After a successful connection, the router address and gateway
information will appear. Meanwhile, the Wi-Fi light will blink green 3
times every 3 seconds.
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3.4.6 OSD
On the OSD page, you can set up the information to be displayed on
the screen.
Display text
Display date
Date format
Display time
Time format
Display day
When checked, the upper left corner of
the screen displays the name of the
camera. You can modify the display
name of the camera (It does not
support Chinese and symbols, only
English and digits allowed)
If turned on, date will appear on the
upper left corner of the screen
Select from Year / Month / Day or
Month / Day / Year formats
When checked, the screen will display
the time on the left
Select from 24-hour or 12-hour clock
When checked, the screen will display
week days
Note: When it’s done, click Apply to save your changes.
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3.4.7 SD Card
On this page, you can access to your SD card setting.
Format
Unmount
Format the Micro SD (T-FLASH) card. The existing
micro SD card memories will be cleared
Remove the micro SD card and start over again
in case of abnormal contact
Note:
 The above operations might cause some of the micro SD card
contents to become deleted.
 Click “Apply” to save your changes.
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3.4.8 Motion Sensitivity
The taotronics IP Camera comes with alarm input and output ports
that support external alarm sensor and devices.
I / O alarm input, set as “normally open”, is used to connect with an
external alarm sensor (i.e. door sensor, infrared, smoke alarm detector
etc.) through input port. When alarm occurs, the probe switch on the
camera closes to trigger an alarm on the sensor.
I / O alarm output, also set as “normally open”, is used to connect with
external alarm device, such as loudspeakers, sound and optical alarm
system etc. When an event occurs, the output switch on the camera
closes to activate the alarm device.
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3.4.9 Motion Detection
On motion detection page, you can set the sensitivity of motion
detection - the greater the value, the higher the sensitivity; hence the
lower relative probability of false alarms. We suggest you use the
default values.
3.4.10 Schedule recording
In this option, you can choose 24/7 recording or scheduled recording.
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3.4.11 Day/Time
Time Server: You can manually enter the local country time zone server
address (the system default is China time server address).
Auto sync: When turned on, the camera will automatically synchronize
the time displayed on the address bar.
Time zone: Select the corresponding local time zone.
Day: Manually modify the display date.
Time: Manually modify the display time.
Note: When you finish, click Apply to save your changes.
3.4.12 System
Online Upgrade: When new software is available, you can update the
software online. When the upgrade is successful, the system will be
prompted to reboot the camera.
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Restore to factory settings: Tap the "Restore" button to restore to
factory settings.
Restart: Click the restart button to restart the camera.
3.4.13 Others
Speaker: Set the volume of the camera's speaker by dragging the
mouse on the slider.
Mic: Set the camera microphone sensitivity by dragging the mouse on
the slider.
Note: When you finish, click Apply to save your changes.
4. Troubleshooting
1) What is Remote Access? How do I enable it?
Remote Access lets you view the camera from any web browser on
a Windows PC. Even if you are not at home, you can still watch the
camera images and manage the camera's settings. Follow the
Quick Install Wizard to enable Remote Access. To connect to the
camera, check the following items:
....STATE2 on the camera flashes green LED (blinking 3 times every 3
seconds)
....Internet connection is working properly
... The router's LAN & WAN connection is working properly
... The router has UPnP enabled and DHCP server
... The router can get public IP
... The router has been upgraded to the latest firmware version
... You can also restart by pressing the Reset Button on the bottom
for 5 seconds to restore factory settings
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2) Why is the camera's network connection unreliable?
The network cable may not be properly connected. To determine
whether the cable is working, you can PING the address of a known
device on the network. If the cable is properly connected and your
network connection is working, you should be able to receive a
stable network connection (bytes = 32 time = 2 ms).
Also make sure all devices are connected and powered on
normally, in case the camera uses network devices such as hubs or
switches for network connection.
3) Why is the remotely configured camera shown as offline?
This may be caused by the firewall protection on your router (such
as MAC address filtering or IP address binding). You will need to
check your network firewall and make some configuration changes
to your local LAN to access external network cameras. For more
information, refer to the relevant sections on wireless connection.
Make sure the STATE1 (wireless status indicator) or STATE2 (wired
status indicator) blink green lights 3 times every 3 seconds.
You can also check the default router setting. Make sure the router's
DHCP server is enabled. If you are using a multi-level router, connect
through the WAN port. Finally, try restarting the camera, or restoring to
factory settings.
4) Why do the images show some vertical white lines?
There may be a CMOS sensor being exposed to strong light (such as
direct exposure to sunlight or halogen light) and a result of
overloading. The CMOS sensor is located on the rear of the lens to
monitor the optical signal and convert it to a digital format. If the
CMOS sensor is put under bright light for a long time, the network
camera should not be transferred to a dark area immediately to
avoid damage to CMOS sensors.
5) Why are the camera images blurred?
If the camera is working in a dark environment, the video image may
seem blurred. It may also be caused by poor focus; please place the
camera within a 3 meter range of the object and adjust the lens
angle slowly until obtaining the clearest image. Another solution is to
use a computer in a browser to view the 640 x 360 image (on the
computer, in fact, the image has been enlarged 640 x 360).
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6) Image quality is poor, how can I improve the image quality?
The Network Camera image display may not configured correctly. Through the
Web Management Web configuration video interface, you can adjust the
parameters to improve image quality (E.g.: brightness, contrast, color
saturation).
7) Why are there no images on the web browser?
ActiveX may not be enabled. If you are using Internet Explorer to
view an image, make sure to enable ActiveX through the Internet
Options menu. You may also need to modify the browser's security
settings to activate installed ActiveX plug-ins. If you are using an
Internet Explorer version earlier than 7.0, you need to upgrade your
Web browser so that you can watch the camera video.
Warranty
taotronics products are covered by a 12 month limited warranty from
the date of its original purchase. If any problems occur, please
contact our support team.
We can only provide after sales service for products that are sold by
taotronics or taotronics authorized retailers and distributors. If you have
purchased your unit from a different place, please contact your seller
for return and warranty issues.
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NORTH AMERICA
E-mail :
support@taotronics.com(US)
support.ca@taotronics.com(CA)
Tel : 1-888-456-8468
Tech Support: 408-627-7503
(Monday-Friday: 9:00 – 17:00 PST)
Address: 46724 Lakeview Blvd, Fremont, CA 94538
EUROPE
E-mail:
support.uk@taotronics.com (UK)
support.de@ taotronics.com (DE)
support.fr@ taotronics.com (FR)
support.es@ taotronics.com (ES)
support.it@ taotronics.com (IT)
EU Importer: ZBT International Trading GmbH, Lederstr 21a,
22525 Hamburg, Deutschland
ASIA PACIFIC
E-mail: support.jp@taotronics.com (JP)
www.taotronics.com
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