Warranty and Sharpening Request Form For warranty service, including repair and sharpening, please fill out this form completely; missing or incorrect information may delay return shipment to you. Save a copy of the completed form for your records. Enclose the completed form, along with your warranty or service item/s, in a shipping box (envelopes are not allowed). Close and tape the box securely. We recommend shipping your package with a company that uses tracking numbers. Kai USA Ltd. will not be responsible for any damage or loss incurred if your items are not properly packaged and shipped. If you are shipping from outside the United States: Avoid unnecessary duty charges by filling out the declaration form required by US Customs. Note on the form that the items are being returned for warranty service. Ship to: Warranty Dept. Kai USA, Ltd. 18600 SW Teton Ave Tualatin, OR 97062 Please allow up to six weeks for processing, including delivery time. We will contact you if there will be any delay. Name: Mailing Address: Apartment Number: Suite Number: City: State/Prov: Zip/Postal Code: Phone: Country: Email: U.S. residents: Please include shipping & processing fee of $5 for the first knife, $2 for each additional knife. Canada residents: Please include a flat fee of $15 for shipping & processing. Other international residents: Please call or email for a quote. Along with this form, please include check, money order, or provide your credit card information: PLEASE FILL OUT CREDIT CARD INFORMATION BELOW BEFORE SENDING (IF APPLICABLE) Name on Credit Card (If different from above): Billing Address (if different from above): City:State/Prov:Zip: Card Number: Model # Description: Exp. Date: Quantity: Sentimental value? Sec. Code (3–4 digit number): Date of Purchase: Y N We will contact you regarding any item with sentimental value if we cannot repair it. Reason for Warranty Service: Model # Description: Quantity: Sentimental value? Date of Purchase: Y N We will contact you regarding any item with sentimental value if we cannot repair it. Reason for Warranty Service: Model # Description: Sentimental value? Quantity: Date of Purchase: Y N We will contact you regarding any item with sentimental value if we cannot repair it. Reason for Warranty Service: Knives are extremely sharp tools and should only be used with the utmost care and caution. Information about product repairs, sharpening services, and frequently asked questions is available online at www.kaiusaltd.com. If you have any questions, please contact Warranty Services directly at 1-800-325-2891 or email firstname.lastname@example.org. When calling or emailing, please have your information available. Note:If you wish to keep your original packaging, please do not send it with your warranty or service shipment. All shipping materials will be recycled.
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