FranklinCovey InSights and Excelerators

FranklinCovey InSights and Excelerators
TECHNICAL REQUIREMENTS
FranklinCovey InSights and Excelerators:
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•
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2+GHz Processor
2+GB RAM
Video Card with 1+GB Ram
500+MB Free Memory on Hard Drive
If document mode is enabled in Internet Explorer®, it must be set to 10 or Edge.
Required bandwidth: 2mbps
End users should have one of the following browsers and Flash versions installed:
BROWSERS
iOS 9+
ANDROID AND
CHROMEBOOK OS
WINDOWS PC
MAC
Chrome 40+
Firefox® 35+
Internet Explorer 9
Internet Explorer 10
Internet Explorer 11
Chrome 40+
Firefox 35+
Safari® 9+
Safari
Chrome
Not officially
supported
Flash® Player 13 +
Flash Player
13 +
n/a
n/a
FLASH
Only required on
Flash-enabled
devices.
The display and playback of FranklinCovey InSights™ and Excelerator® modules on mobile devices are
only optimized for the iPad Air®. Closed captions are not optimized for any mobile devices and may not
function, even on the iPad Air.
Please note that on iPads® the Adobe® Acrobat® Reader® app does not allow you to write in All Access
Pass participant guides. You will need to download an app like “PDF Reader” from Kdan Mobile
Software.
© Franklin Covey Co. All rights reserved.
TECHNICAL REQUIREMENTS
FranklinCovey LiveClicks:
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1.4+GHz Processor for Windows, 1.83+GHz Processor for Mac
512MB of RAM (1GB RAM recommended)
Recommended bandwidth: 1+ mbps
HD experience bandwidth: 2.5+ mbps
End users should have one of the following browsers and Flash versions installed:
WINDOWS PC
Chrome 40+
BROWSERS
FLASH
Firefox 35+
Internet
Explorer 8+
Flash Player 13 +
MAC
Chrome 40+
Firefox 35+
Safari 9+
Flash Player 13 +
iOS 8.1.2+
ANDROID 4.4+
Adobe Connect
App
Adobe Connect
App
n/a
n/a
For an optimal experience, we recommend using a wired connection (not wireless) and closing all
other applications while participating in the webinar.
LiveClicks® is also accessible via the Adobe Connect App on the following mobile devices using WiFi
or standard 3G/4G connection:
• Apple supported devices: iPhone® 5S, iPhone 6/6 Plus, iPhone 6S/6S Plus, iPhone 7/7 Plus, iPad 2,
iPad 3, iPad mini, and iPod touch (5th generation)
• Android supported devices: Motorola® DROID RAZR MAXX, Motorola Atrix, Motorola Xoom,
Samsung Galaxy Tab 2 10.1, Samsung Galaxy S3 & S4, and Nexus 7 tablet
For the most recent instructions from Adobe Connect, please check here:
https://helpx.adobe.com/adobe-connect/tech-specs.html.
Troubleshooting:
Most playback issues that users experience are due to their system or connection not meeting these
requirements. If there is a playback issue, please have the user run a systems check (https://support.
liveclicks.com/systems_check.php). You can compare their settings versus the required settings listed
on these pages. If they don't meet the minimum requirements, please contact our technical support at
allaccesscare@franklincovey.com. We can work with you to figure out what settings might be required
for full functionality.
Please note that requirements are subject to change.
© Franklin Covey Co. All rights reserved.
TECHNICAL REQUIREMENTS
The FranklinCovey All Access Pass® is a combination of various technologies and systems combined into
a one-of-a-kind learning platform. Listed below are minimum browser and system requirements for both
the Content Raven online and offline players to ensure seamless delivery of the AAP® platform.
Note that where "latest version" is listed below, it means the latest stable version plus one version
back, as these browsers regularly update without any intervention from the user.
Content Raven Online Player
WINDOWS 7
(MIN. 2GB RAM)
BROWSERS
WINDOWS 10
(MIN. 2GB RAM)
Internet Explorer 10
Internet Explorer 11
Internet Explorer 11
Internet Explorer Edge
Google Chrome
(latest version plus one
previous)
Google Chrome
(latest version plus one
previous)
Mozilla Firefox
(latest version plus one
previous)
Mozilla Firefox
(latest version plus one
previous)
MAC
(MIN. 2GB RAM)
Safari 7+
Google Chrome
(latest version plus one
previous)
Mozilla Firefox
(latest version plus one
previous)
Content Raven Offline Player
WINDOWS 7
(MIN. 4GB RAM)
BROWSERS
WINDOWS 10
(MIN. 4GB RAM)
Internet Explorer 10
Internet Explorer 11
Internet Explorer 11
Internet Explorer Edge
Google Chrome
(latest version plus one
previous)
Google Chrome
(latest version plus one
previous)
Mozilla Firefox
(latest version plus one
previous)
Mozilla Firefox
(latest version plus one
previous)
MAC
(MIN. 4GB RAM)
Safari 7+
Google Chrome
(latest version plus one
previous)
Mozilla Firefox
(latest version plus one
previous)
Other Requirements
• Content Raven Offline Player (.exe/.dmg) requires software-installation privileges.
• A unique code is required for Content Raven Offline Player installation. Please follow onscreen instructions when installing the Content Raven Offline Player.
• Web traffic occurs on both port 80 and port 443.
• Web browser pop-up blocker must be turned off.
ONL161016 Version 1.0.8
© Franklin Covey Co. All rights reserved.
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