Combi Fridge Freezer
Combi Fridge Freezer
User Manual
GKN 16820 W
GKN 16820 X
EN
Please read this manual first!
Dear Customer,
We hope that your product, which has been produced in modern plants and checked under
the most meticulous quality control procedures, will provide you an effective service.
For this, we recommend you to carefully read the entire manual of your product before using it
and keep it at hand for future references.
The user manual will help you use the product in a fast and safe way.
• Will help you use your appliance in a fast and safe way.
• Read the manual before installing and operating your product.
• Follow the instructions, especially those for safety.
• Keep the manual in an easily accessible place as you may need it later.
• Besides, read also the other documents provided with your product.
Please note that this manual may be valid for other models as well.
Symbols and their descriptions
This instruction manual contains the following symbols:
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A
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Important information or useful
usage tips.
Warning against dangerous
conditions for life and property.
Warning against electric voltage.
Packaging materials of the product
are manufactured from recyclable
materials in accordance with our
National Environment Regulations.
www.beko.com
This product was manufactured using the latest technology
in environmentally friendly conditions.
Refrigerator/User Manual
1 Important instructions for safety
and environment
4
1.1 General safety . . . . . . . . . . . . . . . . . . . . 4
1.1.1HCA warning . . . . . . . . . . . . . . . . . . . . . 5
1.1.2For products with a water dispenser . . . 5
1.2 Intended use. . . . . . . . . . . . . . . . . . . . . . 5
1.3 Children's safety. . . . . . . . . . . . . . . . . . . 5
1.4 Compliance with WEEE Directive and
Disposing of the Waste Product: . . . . . 6
1.5 Compliance with RoHS Directive: . . . . . . 6
1.6 Package information . . . . . . . . . . . . . . . . 6
2 Your Refrigerator
7
3 Installation
8
3.1 Appropriate installation location . . . . . . 8
3.2 Installing the plastic wedges . . . . . . . . . 8
9
3.3 Electrical connection . . . . . . . . . . . . . . . 9
3.4 Illumination lamp . . . . . . . . . . . . . . . . . . 9
Refrigerator/User Manual
4 Preparation
10
4.1 Things to be done for energy saving . 10
4.2 Initial use . . . . . . . . . . . . . . . . . . . . . . . 10
5 Operating the product
11
5.1 Indicator panel . . . . . . . . . . . . . . . . . . . 11
5.2 Freezing fresh food . . . . . . . . . . . . . . . 13
5.3 Recommendations for preserving the
frozen food. . . . . . . . . . . . . . . . . . . . . . 14
5.4 Placing the food . . . . . . . . . . . . . . . . . . 14
5.5 Deep-freeze information . . . . . . . . . . . 15
5.6 Changing the door opening direction 15
5.7 Open door warning . . . . . . . . . . . . . . .15
5.8 Recommendations for freshfood
compartment . . . . . . . . . . . . . . . . . . . . 16
6 Maintenance and cleaning
17
6.1 Avoiding bad odours . . . . . . . . . . . . . . 17
6.2 Protecting the plastic surfaces . . . . . . 17
7 Troubleshooting
3 / 20 EN
18
1 Important instructions for safety and environment
This section contains safety instructions that
will help protect from risk of personal injury
or property damage. Failure to follow these
instructions shall void any warranty.
1.1 General safety
• This appliance can be used by children
aged from 8 years and above and
persons with reduced physical,sensory or
mental capabilities or lack of experience
and knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved. Children
shall not play with the appliance. Cleaning
and user maintenance shall not be made
by children without supervision.
• Unplug the product if a failure occurs while
it is in use.
• If the product has a failure, it should not
be operated unless it is repaired by an
Authorised Service Agent. There is the risk
of electric shock!
• Connect the product to a grounded
outlet protected by a fuse complying with
the values in the rating plate. Have the
grounding installation made by a qualified
electrician. Our company shall not be
liable for any damages that will arise when
the product is used without grounding in
accordance with the local regulations.
• Unplug the product when not in use.
• Never wash the product by spreading or
pouring water onto it! There is the risk of
electric shock!
• Never touch the plug with wet hands!
Never unplug by pulling on the cable,
always pull out by grabbing the plug.
• Do not plug the refrigerator if the wall
outlet is loose.
• Never connect your refrigerator to
electricity-saving devices . Such devices
are harmful for the product.
• Unplug the product during installation,
maintenance, cleaning and repairing
procedures.
• Always have repairs carried out by
the Authorised Service Agent. The
manufacturer shall not be held liable for
damages that may arise from procedures
carried out by unauthorised persons.
• Do not eat ice cream and ice cubes
immediately after you take them out of
the freezer compartment! This may cause
frostbite in your mouth!
• Do not touch frozen food by hand! It may
stick to your hand!
• Do not put bottled and canned liquid
beverages in the freezer compartment.
They may burst!
• Never use steam and steam assisted
cleaning materials to clean or defrost the
refrigerator. Steam will cause short circuit
or electric shock since it would get into
contact with the electrical parts in the
refrigerator!
• Do not use mechanical devices or other
methods to accelerate the defrosting
process, other than those recommended by
the manufacturer.
• Never use the parts on your refrigerator
such as the door and drawer as a means
of support or step. This will cause the
product to tip over or parts of it to get
damaged.
• Do not damage the cooling circuit, where
the refrigerant is circulating, with drilling
or cutting tools. The refrigerant that might
blow out when the gas channels of the
evaporator, pipe extensions or surface
coatings are punctured may cause skin
irritations and eye injuries.
4 / 20 EN
Refrigerator/User Manual
Important instructions for safety and environment
• Do not cover or block the ventilation holes
on the refrigerator with any material.
• Keep beverages with a high alcohol
content tightly closed and vertically.
• Do not use flammable sprays near the
product since there is the risk of fire or
explosion!
• Flammable items or products that contain
flammable gases (e.g. spray) as well as the
explosive materials should never be kept in
the appliance.
• Do not place containers filled with liquid
on top of the product. Spilling water on an
electrical component may cause electric
shocks or risk of fire.
• Do not store products (vaccines, heatsensitive medicines, scientific materials and
etc.) that require a precise temperature
control in the refrigerator.
• If you will not operate the product for a
long period of time, unplug and unload the
food in it.
• If the product is equipped with blue light,
do not look at the blue light with optical
tools.
• Exposing the product to rain, snow, sun
and wind is dangerous with respect to
electrical safety.
• Do not overload the product. It may fall
when the door is opened, and cause injury
or damage. Similar problems may occur in
case of putting things on top of the product.
• If the product’s door is equipped with a
handle, do not pull by the handle when
moving the product. The handle may get
loosened.
• Pay attention not to have your hand or
any part of your body get caught by the
moving parts inside the product.
1.1.1 HCA warning
• If the product is equipped with a cooling
system containing R600a gas, pay
attention not to damage the cooling
system and piping during usage and
transportation. This gas is flammable.
Refrigerator/User Manual
If the cooling system is damaged, keep
the product away from potential sources
that can cause the system to catch fire
and ventilate the room in which the unit is
placed immediately.
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C
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If the product is equipped with a
cooling system containing R134a gas,
ignore this warning.
You can learn the gas used in
production of your product on the
rating plate located on the left inner
part of it.
WARNING: Never dispose the product
in fire.
1.1.2 For products with
a water dispenser
• Pressure of water mains should be minimum
1 bar and maximum 8 bars.
• Use only potable water.
1.2 Intended use
• This product has been designed for
domestic use. It is not suitable for
commercial use and it must not be used out
of its intended use.
• Product must be used only for storing food.
• The manufacturer waives any responsibility
arisen from incorrect usage or
transportation.
1.3 Children's safety
• Packaging materials are dangerous for
the children. Keep packaging materials
in a safe place away from reach of the
children.
• Electrical products are dangerous for the
children. Keep children away from the
product when it is in use.
• If the product's door is equipped with a
lock, keep the keys away from reach of
children.
5 / 20 EN
Important instructions for safety and environment
1.4 Compliance with WEEE
Directive and Disposing
of the Waste Product:
This product complies with EU WEEE
Directive (2012/19/EU). This
product bears a classification
symbol for waste electrical and
electronic equipment (WEEE).This
product has been manufactured
with high quality parts and
materials which can be reused
and are suitable for recycling. Do
not dispose of the waste product with normal
domestic and other wastes at the end of its
service life. Take it to the collection center for
the recycling of electrical and electronic
equipment. Please consult your local
authorities to learn about these collection
centers.
materials together with the domestic or other
wastes. Take them to the packaging material
collection points designated by the local
authorities.
1.5 Compliance with
RoHS Directive:
The product you have purchased complies
with EU RoHS Directive (2011/65/EU). It
does not contain harmful and prohibited
materials specified in the Directive.
1.6 Package information
Packaging materials of the product are
manufactured from recyclable materials in
accordance with our National Environment
Regulations. Do not dispose of the packaging
6 / 20 EN
Refrigerator/User Manual
2 Your Refrigerator
1
2
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4
*
12
11
5
6
10
9
8
7
1.
2.
3.
4.
5.
6.
7.
Butter & Cheese sections
Indıcator Panel
Egg tray
Adjustable door shelves
Bottle shelf
Shelter wire
Adjustable front feet
8.
9.
10.
11.
12.
13.
14.
Freezer compartment
Crisper
Chiller
Chiller cover and glass
Adjustable shelves
Wine cellar
Fan
* optional
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Figures in this user manual are schematic and may not match the product exactly. If the subject
parts are not included in the product you have purchased, then those parts are valid for other
models.
Refrigerator/User Manual
7 / 20 EN
3 Installation
Refer to the nearest Authorised Service Agent
for installation of the product. To make the
product ready for use, make sure that the
electricity installation is appropriate before
calling the Authorised Service Agent. If
not, call a qualified electrician to have any
necessary arrangements carried out.
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• Appropriate air ventilation must be
provided around your product in order
to achieve an efficient operation. If the
product is to be placed in a recess in the
wall, pay attention to leave at least 5 cm
distance with the ceiling and side walls.
• Do not place the product on materials such
as rugs or carpets.
• Place the product on an even floor surface
to prevent jolts.
• Your product can operate in ambient
temperatures between +5°C to +43°C.
Preparation of the location and
electrical installation at the place
of installation is under customer's
responsibility.
Product must not be plugged in during
installation. Otherwise, there is the risk
of death or serious injury!
WARNING: Installation and electrical
3.2 Installing the
plastic wedges
connections of the product must be
carried out by the Authorised Service
Agent. Manufacturer shall not be held
liable for damages that may arise from
procedures carried out by unauthorised
persons.
WARNING: Prior to installation, visually
check if the product has any defects
on it. If so, do not have it installed.
Damaged products cause risks for your
safety.
Make sure that the power cable is not
pinched or crushed while pushing the
product into its place after installation
or cleaning procedures.
Plastic wedges are used to create the distance
for the air circulation between the product and
the rear wall. Insert the 2 plastic wedges onto
the rear ventilation cover as illustrated in the
figure. To install the wedges, push and twist a
quarter of a turn.
3.1 Appropriate
installation location
A
WARNING: If the door of the room
where the product will be placed is too
small for the product to pass, then the
product's doors must be removed and
the product must be turned aside to
pass it through.
• Choose a place at where you can access
the product comfortably.
• Install the product at least 30 cm away
from heat sources such as hobs, ovens,
heater cores and stoves and at least 5 cm
away from electrical ovens. Product must
not be subjected to direct sun light and
kept in humid places after installation.
8 / 20 EN
Refrigerator/User Manual
Installation
3.4 Illumination lamp
Do not attempt to repair yourself but call the
Authorised Service Agent if the LED illumination
lamps do not go on or are out of order.
3.3 Electrical connection
Connect the product to a grounded outlet
protected by a fuse complying with the values
in the rating plate. Our company shall not be
liable for any damages that will arise when
the product is used without grounding in
accordance with the local regulations.
• Electrical connection must comply with
national regulations.
• Power cable plug must be within easy
reach after installation.
• The voltage and allowed fuse or breaker
protection are specified in the Rating Plate
which is affixed to interior of the product.
If the current value of the fuse or breaker
in the house does not comply with the
value in the rating plate, have a qualified
electrician install a suitable fuse.
• The specified voltage must be equal to
your mains voltage.
• Do not make connections via extension
cables or multi-plugs.
WARNING: Damaged power cable
B
B
must be replaced by the Authorised
Service Agents.
WARNING: If the product has a failure,
it should not be operated unless it is
repaired by the Authorised Service
Agent! There is the risk of electric
shock!
Refrigerator/User Manual
9 / 20 EN
4 Preparation
4.1 Things to be done for
energy saving
A
4.2 Initial use
Connecting the product to electric
energy saving devices is risky as it may
cause damage on the product.
• Do not leave the doors of your refrigerator
open for a long time.
• Do not put hot food or drinks in your
refrigerator.
• Do not overload the refrigerator. Cooling
capacity will fall when the air circulation
inside is hindered.
• Do not place the refrigerator in places
subject to direct sunlight. Install the
product at least 30 cm away from heat
sources such as hobs, ovens, heater cores
and stoves and at least 5 cm away from
electrical ovens.
• Pay attention to store your food in
refrigerator in closed containers.
• You can load maximum amount of food to
the freezer compartment of the refrigerator
by removing the freezer compartment
drawers. Declared energy consumption
value of the refrigerator was determined
with the freezer compartment drawers
removed,except if available bottom drawer
and with maximum amount of food loaded.
There is no risk in using a shelf or drawer
suitable for the shapes and sizes of the
foods to be frozen.
• Thawing frozen food in fridge
compartment will both provide energy
saving and preserve the food quality.
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Before starting to use the product, check that
all preparations are made in accordance
with the instructions in sections "Important
instructions for safety and environment" and
"Installation".
• Clean the interior of the refrigerator as
recommended in the “Maintenance and
cleaning” section. Check that inside of it is
dry before operating it.
• Plug the refrigerator into the grounded
wall outlet. When the door is opened the
interior illumination will turn on.
• Run the refrigerator without putting any
food for 6 hours and do not open its door
unnecessarily.
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Front edges of the refrigerator may
feel warm. This is normal. These areas
are designed to be warm to avoid
condensation.
You will hear a noise when the
compressor starts up. The liquids and
gases sealed within the refrigeration
system may also give rise to noise, even
if the compressor is not running and this
is quite normal.
Inside of your refrigerator must be
cleaned thoroughly.
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5 Operating the product
5.1 Indicator panel
6
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18
9
8
16
10
2
4
12
17
1
5
11
13
1.Quick Cool Function:
If you want to cool plenty amount of fresh
food, press Quick Cool button before you
place the food into the fridge compartment.
Quick Cool indicator turns on when the
Quick Cool function is on. Press Quick Cool
button again to cancel this function. Quick
Cool indicator will turn off and normal settings
will be resumed. Quick Cool function will be
cancelled automatically 2 hours later if you
do not cancel it manually.
2. Quick Cool Indicator
This icon comes on when the Quick Cool
function is on.
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15
3
3. Fast Freeze Function:
If you want to freeze a lot of fresh food,
press the Fast Freeze button before you place
the food into the freezer compartment. The
Fast Freeze indicator turns on when the Fast
Freeze function is on. Press the Fast Freeze
button again to cancel this function. The Fast
Freeze indicator will turn off and normal
settings will be resumed. Fast Freeze function
will be cancelled automatically 34 hours later
if you do not cancel it manually.
4. Fast Freeze Indicator :
This icon comes on when the Fast Freeze
function is on.
Figures in this user manual are schematic and may not match the product exactly. If the subject
parts are not included in the product you have purchased, then those parts are valid for other
models.
Refrigerator/User Manual
11 / 20 EN
Operating the product
5. Fridge Set Function:
This function allows you to change the
Fridge compartment temperature setting.
Press this button to set the temperature of the
fridge compartment to 8,7,6,5,4,3 and 2
respectively.
6. Fridge Compartment Temperature
Setting Indicator:
Indicates the temperature set for the Fridge
Compartment.
7. Eco Extra Function:
Press the Eco Extra button for 3 seconds to
activate the Eco Extra Function. Freezer will
start operating in the most economic mode
in the next 6 hours and the economic usage
indicator will turn on when the function
is active. Press the Eco Extra button for 3
seconds again to deactivate the Eco Extra
Function.
8. Eco Extra Indicator:
This icon lights up when the Vacation
Function is active.
9. High Temperature/Error Warning
Indicator:
This light comes on during high temperature
failures and error warnings. If you see this
light is on, please check the “Recommended
Solutions for the Problems” part from your
manual.
10. Economic Usage Indicator:
This icon comes on when the Fridge
Compartment is set to 8°C and Freezer
Compartment is set to -18°C which are the
most economical set values. Economic Usage
Indicator turns off when the Quick Fridge
or Quick Freeze function is selected.The
economic usage indicator light will turn off
when Quick Cool or fast freeze is activated.
11. Energy saving Function (Display
Off):
When you press this button, all icons on
the display will turn off except for the energy
saving icon. If any button on the display is
then pressed, the energy saving function will
be exited.
12. Energy Saving Indicator :
This icon (“-“) lights up when the Energy
Saving Function is selected.
13. Key Lock Mode:
You can lock the display by pressing the
key lock button for 3 seconds. To unlock the
display, simply repeat the procedure and
keep key lock button pressed for 3 seconds.
14. Key Lock Indicator:
This icon lights up when the Key Lock mode
is activated.
15. Freezer Set Function:
This function allows you to change the
Freezer compartment temperature setting.
Press this button to set the temperature of the
freezer compartment to -18, -19, -20, -21, -22,
-23 and -24, respectively.
16. Freezer Compartment Setting
Indicator:
Indicates the temperature set for the Freezer
Compartment.
17.Vacation Function:
This function can be used when you will
not be using your fridge for a long time.
When you press the Vacation button,
vacation function is activated and the
vacation indicator light will illuminate.
When this function is activated, the fridge
compartment temperature is kept at 15°C in
order to prevent bad odours from forming. To
deactivate vacation mode, press the vacation
button once more. There should be no food
kept inside your fridge, as it will not be
preserved in Vacation mode.
18.Vacation Indicator:
This icon lights up when the Vacation
Function is active.
12 / 20 EN
Refrigerator/User Manual
Operating the product
5.2 Freezing fresh food
• Wrap the food or place them in a covered
container before putting them in the
refrigerator.
• Hot food and beverages must cool down
to the room temperature before putting
them in the refrigerator.
• The food that you want to freeze must be
fresh and in good quality.
• Divided the food into portions according
to your family’s daily or meal based
consumption needs.
• Pack the food in an airtight manner to
prevent them from drying even if they are
going to be stored for a short time.
• Materials to be used for packaging
must be tear-proof and resistant to cold,
humidity, odour, oils and acids and they
must also be airtight. Moreover, they must
be well closed and they must be made
from easy-to-use materials that are suitable
for deep-freezers.
• Take special care not to mix already frozen
food and fresh food.(They should not to
be allowed to come in contact with the
previously frozen items to prevent their
partial thawing.)
• Frozen food must be used immediately
after they are thawed and they should
never be re-frozen.
• Do not freeze too large quantities of food
at one time. The quality of the food is best
preserved when it is frozen right through to
the core as quickly as possible.
• Placing warm food into the freezer
compartment causes the cooling system
to operate continuously until the food is
frozen solid.
Refrigerator/User Manual
• Maximum frozen food storage volume is
achieved without using the drawers and the
upper shelf cover provided in the freezer
compartment. Energy consumption of your
appliance is declared while the freezer
compartment is fully loaded on shelves
without the use of the drawers and upper
shelf cover. Use the given wire shelf at the
bottom of the freezer compartment for a
better energy consumption performance.
• It is recommended that you place
foodstuffs on top shelf of freezer for initial
freezing.
13 / 20 EN
Operating the product
Freezer
Fridge
Compartment Compartment
Explanations
Setting
Setting
-18°C
4°C
This is the normal recommended setting.
-20, -24 or
These settings are recommended when the ambient
4°C
-24°C
temperature exceeds 30°C.
Use when you wish to freeze your food in a short time. Your
Fast Freeze
4°C
refrigerator will return to its previous mode when the process
is over.
Use these settings if you think that your fridge compartment
-18°C or
2°C
is not cold enough because of the hot ambient conditions or
colder
frequent opening and closing of the door.
Use this function when you place a lot of food into the fridge
-18°C or
compartment or when you need to cool your food quickly. It is
Quick Cool
colder
recommended that you activate Quick Cool function 4-8 hours
before placing the food.
5.3 Recommendations for
preserving the frozen food
5.4 Placing the food
• • Frozen food that you have purchased
should be stored in accordance with the
frozen food manufacturer's instructions for
a
( 4 star) frozen food storage compartment.
• Note the following to ensure that the
high quality achieved by the frozen food
manufacturer and the food retailer is
maintained:
1. Put packets in the freezer as quickly as
possible after purchase.
2. Make sure that contents of the package
are labelled and dated.
3. Check whether the "Use By" and "Best
Before" dates on the packaging are
exceed or not.
Freezer
compartment
shelves
Egg holder
Various frozen food such
as meat, fish, ice cream,
vegetables and etc.
Egg
Fridge
compartment
shelves
Food in pans, covered plates
and closed containers
Fridge
compartment
door shelves
Crisper
Fresh zone
compartment
14 / 20 EN
Small and packaged food or
beverage (such as milk, fruit
juice, beer and etc.)
Vegetables and fruits
Delicatessen products
(cheese, butter, salami and
etc.)
Refrigerator/User Manual
Operating the product
5.5 Deep-freeze information
Food must be frozen as rapidly as possible
when they are put in a refrigerator in order to
keep them in good quality.
The TSE norm requires (according to certain
measurement conditions) the refrigerator
to freeze at least 4.5 kg of food at 32°C
ambient temperature to -18°C or lower
within 24 hours for every 100-litres of freezer
volume.
It is possible to preserve the food for a long
time only at -18°C or lower temperatures.
You can keep the freshness of food for many
months (at -18°C or lower temperatures in the
deep freeze).
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Divide the food into portions according
to your family’s daily or meal based
consumption needs.
5.6 Changing the door
opening direction
Door opening direction of your refrigerator
can be changed according to the place you
are using it. If this is necessary, please call your
nearest Authorized Service.
5.7 Open door warning
An audio warning will be given when the
fridge or freezer compartment door of your
product is left open for a certain period of
time. This audio warning signal will mute when
any button on the indicator is pressed or when
the door is closed.
Pack the food in an airtight manner to
prevent them from drying even if they
are going to be stored for a short time.
• Materials necessary for packaging:
• Cold resistant adhesive tape
• Self adhesive label
• Rubber rings
• Pen
Materials to be used for packaging the
foodstuff must be tear-proof and resistant to
cold, humidity, odour, oils and acids.
Foods to be frozen should not be allowed to
come in contact with the previously frozen
items to prevent them from getting thawed
partially.
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Frozen food must be used immediately
after they are thawed and they should
never be re-frozen.
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15 / 20 EN
Operating the product
5.8 Recommendations for
freshfood compartment
OPTIONAL *
Please do not let any foodstuff come into
contact with the temperature sensor in the
freshfood compartment. In order to maintain
the freshfood compartment at an ideal storage
temperature, the sensor must not be blocked.
food
MILK
juice
etc.
MILK
temperature
sensor
juice
etc.
temperature
sensor
temperature
sensor
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Refrigerator/User Manual
6 Maintenance and cleaning
Cleaning your fridge at regular intervals will
extend the service life of the product.
6.1 Avoiding bad odours
Materials that may cause odour are not
used in the production of our refrigerators.
WARNING: Unplug the product before However, due to inappropriate food
cleaning it.
preserving conditions and not cleaning the
inner surface of the refrigerator as required
can bring forth the problem of odour. Pay
• Never use gasoline, benzene or similar
attention to following to avoid this problem:
substances for cleaning purposes.
• Never use any sharp and abrasive tools,
• Keeping the refrigerator clean is important.
soap, household cleaners, detergent and
Food residuals, stains, etc. can cause
wax polish for cleaning.
odour. Therefore, clean the refrigerator
• Dissolve one teaspoon of carbonate in half
with carbonate dissolved in water every 15
litre of water. Soak a cloth with the solution
days. Never use detergents or soap.
and wrung it thoroughly. Wipe the interior
• Keep the food in closed containers.
of the refrigerator with this cloth and the
Microorganisms spreading out from
dry thoroughly.
uncovered containers can cause
• Make sure that no water enters the lamp
unpleasant odours.
housing and other electrical items.
• Never keep the food that have expired
• If you will not use the refrigerator for a long
best before dates and spoiled in the
period of time, unplug it, remove all food
refrigerator.
inside, clean it and leave the door ajar.
• Check regularly that the door gaskets are
6.2 Protecting the
clean. If not, clean them.
plastic surfaces
• To remove door and body shelves, remove
Do
not
put liquid oils or oil-cooked meals
all of its contents.
in
your
refrigerator in unsealed containers
Remove the door shelves by pulling them
as
they
damage the plastic surfaces of the
up. After cleaning, slide them from top to
refrigerator. If oil is spilled or smeared onto the
bottom to install.
plastic surfaces, clean and rinse the relevant
• Never use cleaning agents or water that
contain chlorine to clean the outer surfaces part of the surface at once with warm water.
and chromium coated parts of the product.
Chlorine causes corrosion on such metal
surfaces.
B
Refrigerator/User Manual
17 / 20 EN
7 Troubleshooting
Please review this list before calling the service. It will save your time and money. This list
includes frequent complaints that are not arising from defective workmanship or material usage.
Some of the features described here may not exist in your product.
The refrigerator does not operate.
• The plug is not inserted into the socket correctly. >>> Insert the plug into the socket securely.
• The fuse of the socket which your refrigerator is connected to or the main fuse have blown
out. >>> Check the fuse.
Condensation on the side wall of the fridge compartment (MULTIZONE, COOL CONTROL and FLEXI ZONE).
•
•
•
•
•
•
•
•
Ambient is very cold. >>> Do not install the refrigerator in places where the temperature falls below 5 °C.
Door has been opened frequently. >>> Do not open and close the door of refrigerator frequently.
Ambient is very humid. >>> Do not install your refrigerator into highly humid places.
Food containing liquid is stored in open containers. >>> Store food with l
iquid content in closed containers.
Door of the refrigerator is left ajar. >>> Do not leave the doors of your refrigerator open for a long time.
Thermostat is set to a very cold level. >>> Set the thermostat to a suitable level.
Compressor is not running
• Protective thermic of the compressor will blow out during sudden power failures or plug-out
plug-ins as the refrigerant pressure in the cooling system of the refrigerator has not been
balanced yet. The refrigerator will start running approximately after 6 minutes. Please call
the Authorised Service Agent if the refrigerator does not start at the end of this period.
• The fridge is in defrost cycle. >>> This is normal for a full-automatically defrosting refrigerator. Defrosting
cycle occurs periodically.
• The refrigerator is not plugged into the socket. >>> Make sure that the plug is fit into the socket.
• Temperature settings are not made correctly. >>> Select the suitable temperature value.
• There is a power outage. >>> Refrigerator returns to normal operation when the power restores.
The operation noise increases when the refrigerator is running.
• The operating performance of the refrigerator may change due to the changes in the
ambient temperature. It is normal and not a fault.
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Refrigerator/User Manual
Troubleshooting
The refrigerator is running frequently or for a long time.
• New product may be wider than the previous one. Larger refrigerators operate for a
longer period of time.
• The room temperature may be high. >>> It is normal that the product operates for longer periods in hot
ambient.
• The refrigerator might be plugged in recently or might be loaded with food. >>> When the
•
•
•
•
refrigerator is plugged in or loaded with food recently, it will take longer for it to attain the set temperature. This is
normal.
Large amounts of hot food might be put in the refrigerator recently. >>> Do not put hot food into
the refrigerator.
Doors might be opened frequently or left ajar for a long time. >>> The warm air that has entered
into the refrigerator causes the refrigerator to run for longer periods. Do not open the doors frequently.
Freezer or fridge compartment door might be left ajar. >>> Check if the doors are closed
completely.
The refrigerator is adjusted to a very low temperature. >>> Adjust the refrigerator temperature to a
warmer degree and wait until the temperature is achieved.
• Door seal of the fridge or freezer may be soiled, worn out, broken or not properly seated.
>>> Clean or replace the seal. Damaged/broken seal causes the refrigerator to run for a longer period of time in
order to maintain the current temperature.
Freezer temperature is very low while the fridge temperature is sufficient.
• The freezer temperature is adjusted to a very low value. >>> Adjust the freezer temperature to a
warmer degree and check.
Fridge temperature is very low while the freezer temperature is sufficient.
• The fridge temperature is adjusted to a very low value. >>> Adjust the fridge temperature to a
warmer degree and check.
Food kept in the fridge compartment drawers is frozen.
• The fridge temperature is adjusted to a very high value. >>> Adjust the fridge temperature to a
lower value and check.
Temperature in the fridge or freezer is very high.
• The fridge temperature is adjusted to a very high value. >>> Fridge compartment temperature
setting has an effect on the temperature of the freezer. Change the temperatures of the fridge or freezer and wait
until the relevant compartments attain a sufficient temperature.
• Doors are opened frequently or left ajar for a long time. >>> Do not open the doors frequently.
• Door is ajar. >>> Close the door completely.
• The refrigerator is plugged in or loaded with food recently. >>> This is normal. When the
refrigerator is plugged in or loaded with food recently, it will take longer for it to attain the set temperature.
• Large amounts of hot food might be put in the refrigerator recently. >>> Do not put hot food into
the refrigerator.
Vibrations or noise.
• The floor is not level or stable. >>> If the refrigerator rocks when moved slowly, balance it by adjusting its
feet. Also make sure that the floor is strong enough to carry the refrigerator, and level.
• The items put onto the refrigerator may cause noise. >>> Remove the items on top of the
refrigerator.
Refrigerator/User Manual
19 / 20 EN
Troubleshooting
There are noises coming from the refrigerator like liquid flowing, spraying, etc.
• Liquid and gas flows occur in accordance with the operating principles of your refrigerator.
>>>It is normal and not a fault.
Whistle comes from the refrigerator.
• Fans are used in order to cool the refrigerator. It is normal and not a fault.
Condensation on the inner walls of refrigerator.
• Hot and humid weather increases icing and condensation. It is normal and not a fault.
• Doors are opened frequently or left ajar for a long time. >>> Do not open the doors frequently.
Close them if they are open.
• Door is ajar. >>> Close the door completely.
Humidity occurs on the outside of the refrigerator or between the doors.
• There might be humidity in the air; this is quite normal in humid weather. >>> When the
humidity is less, condensation will disappear.
Bad odour inside the refrigerator.
• No regular cleaning is performed. >>> Clean the inside of the refrigerator regularly with a sponge,
lukewarm water or carbonate dissolved in water.
• Some containers or package materials may cause the smell. >>> Use a different container or
different brand packaging material.
• Food is put into the refrigerator in uncovered containers. >>> Keep the food in closed containers.
Microorganisms spreading out from uncovered containers can cause unpleasant odours.
• Remove the foods that have expired best before dates and spoiled from the refrigerator.
The door is not closing.
• Food packages are preventing the door from closing. >>> Replace the packages that are
obstructing the door.
• The refrigerator is not completely even on the floor. >>> Adjust the feet to balance the refrigerator.
• The floor is not level or strong. >>> Also make sure that the floor is level and strong enough to carry the
refrigerator.
Crispers are stuck.
• The food is touching the ceiling of the drawer. >>> Rearrange food in the drawer.
A
WARNING: If you cannot eliminate the problem although you follow the instructions in this
section, consult your dealer or the Authorised Service Agent. Never try to repair a nonfunctional product yourself.
20 / 20 EN
Refrigerator/User Manual
GUARANTEE DETAILS
Your new Grundıg product is guaranteed against the cost of breakdown repair for
5 years from the date of the original purchase.
Please visit www.grundig.co.uk to register your warranty
What is covered?
• Repairs necessary as a result of faulty materials, defective components or
manufacturing defect.
• The cost of functional replacement parts, but excluding consumable items.
• The labour costs of a Grundıg approved repairer to carry out the repair.
What is not covered?
• T ransit, delivery or accidental damage or misuse and abuse.
• Cabinet or appearance parts, including control knobs, flaps, handles or
container lids.
• Accessories or consumable items including but not limited to, ice trays,
scrapers, cutlery baskets, filters and light bulbs.
• Repairs required as a result of unauthorised repair or inexpert installation that
fails to meet the requirements contained in the user instruction book. d
• Repairs to products used on commercial or non-residential househol
premises.
• Loss of frozen food in freezers or fridge/freezers. (Food loss insurance is
often included within your household contents insurance policy, or may be
available separately from your retailer).
Important notes.
• Your Grundıg product is designed and built for domestic household use only.
• The guarantee will be void if the product is installed or used in commercial
or non-residential domestic household premises.
• The product must be correctly installed, located and operated in accordance
with the instructions contained in the User Instructions Booklet provided.
• Professional installation by a qualified Electrical Domestic Appliance Installer
is recommended for all Washing Machines, Dishwashers and Electric Cookers
• Gas Cookers must only be installed by a Gas Safe (or BORD GAIS) registere d
Gas Installer.
• The guarantee is given only within the boundaries of the United Kingdom
and the Republic of Ireland.
• The guarantee is applicable only to new products and is not transferable if
the product is resold.
• Grundıg disclaims any liability for incidental or consequential damages.
The guarantee does not in anyway diminish your statutory or legal rights.
Service
Please keep your purchase receipt or other proof of purchase in a safe place; you will need to
have it should the product require attention under guarantee.
You should also complete the details below; it will help us assist you when requesting service.
(The model number is printed on the Instruction Booklet and the serial number is printed on the
Rating Label affixed to the appliance)
Model No:
Serial No:
Retailer:
Date of purchase:
For service under guarantee simply telephone the appropriate number below
UK Mainland & Northern Ireland
Fridges & Freezers 0845 603 1234
Electric Cookers
0845 603 1234
Gas &
0845 603 1234
Dual Fuel Cookers
Washing Machines & Dishwashers 0845 603 1234
Before requesting service please check the trouble-shooting guide in the
Operating Instructions as a charge may be levied where no fault is found even
though your product may still be under guarantee.
Service once the manufacturers guarantee has expired.
If you have purchased an extended guarantee please refer to the instructions contained within
the extended guarantee agreement document. Otherwise please call the appropriate number
above where service can be obtained at a charge.
Should you experience any difficulty in obtaining service please contact the Grundig Customer
Help-Line.
Tel: 0845 603 1234
e-mail:service@Grundig.co.uk
57 3511 0000/ AD
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