Camera Installation Manual Ver 1.0

Camera Installation Manual Ver 1.0
Platinum CCTV Surveillance Solutions
http://Platinum-CCTV.com
http://Platinum-CCTV.com
Camera Installation Manual Ver 1.0
Pan, Tilt and Zoom Dome Camera / PTZ-
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
Table of Contents
1.0
Precautions
3
2.0
Dome Performance
4
Dome Features
6
4.0
Camera Installation
8
5.0
PTZ Camera Control
14
Function Settings
17
7.0
Troubleshooting
20
8.0
Warranty
22
3.0
2.1 PTZ Dome Performance
2.2 Camera Parameters
2.3 Dome Performance and Features
3.1 Automatic Camera Actions
3.2 Camera Control
3.3 Advanced Functions
4.1 Ceiling Mount Bracket
4.2 Wall Mount Bracket
4.3 Connect Cables
4.4 Set Address on Camera
5.1 Platinum CCTV™ Standalone DVRs
5.2 Alnet™ PC-Based DVR Cards/Software
5.3 PTZ-KEY Controller Keyboard
6.0
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
6.1 Preset Settings
6.2 Scan Settings
6.3 Pattern Settings
6.4 Tour Settings
6.5 Zone Settings
6.6 Time Running Settings
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
Precautions
1
•
Electrical Safety
o Use only a 12VDC 1.0 Amp power adapter to power this camera. Use of any other
power adapter will damage the camera and void the warranty.
o Always shield camera from induced electrical charges such as high load electrical
lines and lightning.
o Observe all country, county and city electrical safety standards and regulations
when installing or using this product. Failure to do so may cause damage to the
camera, building wiring or bodily injury.
•
Transportation
o The Dome camera must be protected from pressure, vibration and humidity
during storage and transportation. It should be shipped only in the original
packaging to prevent damage. Damage caused by physical abuse or improper
transportation of the camera will void the warranty.
•
Installation
o Do not modify the camera in any way. Modification of the camera, bracket or
housing can permanently damage the camera and will cause the warranty to be
void.
o The Dome Cover is a precision optical product; do not touch it directly to avoid
scratches which can affect image quality.
o All camera installation work should be performed by a licensed and qualified
technician. Improper connection or installation can cause damage to the camera.
•
Disassembly
o Use caution when opening the sealed dome. Opening the dome can damage the
weather seals, and cause moisture to damage the sensitive electronics. Always
lubricate the seals prior to reinstalling the dome cover and replace any seals that
are damaged prior to operation.
•
Environmental Requirements
o Operating Environment:
Temperature: -35° to 50° C
Humidity: <90%
Air Pressure: 86-106 Kpa
Power Input: 12 VDC/1000 mA
•
Lighting Conditions
o Don’t place the camera to directly view any strong lights.
o Don’t ever point the camera into direct sunlight, doing so can cause the image
sensor to burn and will void the camera’s warranty.
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
3
Dome Performance
2.1
PTZ Dome Performance
Power Supply
Amperage
Power Supply
DC12V
800mA
Decoder
Pan Rotation
Tilt Rotation
Operationals
Built-in
360°
90°
Rotation Speed
Presets
Features
Speed
2.2
Baud Rate (RS485)
Communication
Protocol
ID Setting
Pan 1°-50°/sec
Tilt 1°-20°/sec
32 Presets
Preset/tour/scan/pattern
Variable Speed Control
Setting
2400/4800/9600/1200bps
Pelco-D, Pelco-P
0-255
Physical
Operation Temperature -10° C – + 45° C
Environmental
0 – 90% (no condensation)
Humidity
Mount Style
Ceiling &Wall Mount
Brackets (included)
Weight
Net 1.4KG; Gross 2.8KG
Materials
Aluminum, iron and
carbon alloy, plastic
Camera Parameters
Image Sensor
Resolution
White Balance
Gain Control
Signal to Noise
Shutter
Lens
Video Output
Environmental Temperature
4
2
Specifications
¼” Sony Super HAD CCD II
500 TVLines Color, 570 TVLines B/W
Auto
Auto Gain Control
>60 dB
Auto: 1/50 – 1/120,000 sec
10x optical zoom
3.8~38.0mm (F1.8~4.2)
Coaxial Video Output, 1.0Vp-p
-10°C to 45°C
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
Dome Performance
2.3
2
Dome Performance and Features
The PTZ-2201-10 PTZ Dome camera is a high-tech surveillance product with a high
definition Sony CCD Image sensor, variable speed Pan/Tilt and zoom capabilities with a
built-in multi-protocol RS-485 decoder. This camera is designed for reliable operation,
and can provide many years of reliable service in home or business security camera
installations.
1.
Camera Features
a. Highly Sensitive, High Resolution integrated Digital Processing
b. Auto-Focus
c. Auto Brightness Control
d. IR Cut Filter
e. Auto-Iris
f. Auto White Balance
g. Auto Backlight Compensation
2. Camera Image Sensor
a. Built-in 10x Optical Zoom
b. Auto Brightness control
c. Auto White Balance
d. Auto Backlight compensation
e. Auto Aperture
f. Auto Focus
3. Integrated Multi-Protocol Decoder
a. All PTZ Configuration and control information and settings are stored inside
the camera. That way if power to the camera is lost, it will still retain the
protocol and address configuration.
b. Protocol and baud rate can be manually configured through the Dipswitches.
c. 32 presets can be stored.
d. 1 pattern tours
4. Built-in Pan/Tilt
a. Iron and Carbon alloy structure for strength and heat dissipation
b. Precision motor for smooth rotation, sensitive reaction and accurate
orientation
c. Mechanical Drive provides 360° continuous rotation and 90° Tilt operation
d. Rotate as slowly as 1°/second without jittering
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
5
Dome Features
3
This section of the manual is designed to provide basic description of the PTZ camera and its
functions. Actual operation may vary slightly dependent on the control methods and
DVR/PTZ keyboard utilized.
3.1
Automatic Camera Actions
• Auto Focus
The PTZ-2201 camera is equipped with an auto-focus lens. Once the camera has
moved, or objects shift on the main screen, the lens will attempt to automatically
focus the lens.
• Preset Pattern Tour
The camera can run a pattern of preset positions, allowing you to specify the presets
and the order for the pattern.
• Home Action
Presets can be used to set a Home position and home time, when the camera has not
been controlled in a few minutes, and then the camera will return to the preset Home
position.
3.2
Camera Control
Magnification Control
The user can adjust the zoom of the image through the “Wide/Tele” commands on a
PTZ Keyboard or DVR with RS-485 controls. This speed dome supports optical and
digital zoom capabilities.
• Focus Control
The PTZ-2201 system defaults to Auto-Focus. When the lens changes to zoom in or
out, the lens will automatically adjust the focus according to the objects in the center
of the camera’s view. The user can manually adjust the focus of the camera by using a
PTZ Keyboard with “Far/Near” buttons or with DVR using the Far/Near commands
through RS-485 control. Once the joystick is manipulated to move the camera, the
Auto-Focus will be re-enabled again.
•
The camera may not auto-focus in the following situations:
o Target is not at the center of the image
o Camera is observing objects in the foreground and background at the same
time
o Target is a strong light object such as a spotlight
o Target is moving too fast
o Target is too dark or vague
o Target image is too small
•
6
Iris Control
System defaults to Auto-Iris. Camera can rapidly adjust size of Iris, this adjusts the
amount of light that is allowed into the image sensor of the camera. User may adjust
the Iris by a PTZ Controller keyboard using the “Open/Close” key or through a DVR
with RS-485 PTZ Controls. User can reassume Auto-Iris control by simply moving
the camera again using the joystick.
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
Dome Features
3
•
Auto Backlight Compensation
The PTZ-2201 can automatically compensate for backlight conditions. The camera
will automatically adjust the brightness of certain areas of the image in order to
brighten an object that is being affected by a backlit condition.
•
Auto White Balance
The camera will automatically adjust the white balance of the image based on the
lightness of the image to help restore true color even in very bright or dim conditions.
3.3
Advanced Functions
•
Set and Recall Preset Positions
The preset positions are specific positions that can be programmed into the PTZ
Camera using your PTZ Controller, which allows you to save up to 32 preset positions
and recall them quickly for rapid camera movement.
•
Pattern Tour
This camera has built-in Tour capabilities, which allows you to automatically cycle
through preset positions in a specific order.
•
Scan
The user can set up the PTZ-2201 camera to scan between a left and right point
smoothly. This function is popular for a continuous back and forth scanning motion
to view around corners and more.
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
7
Camera Installation
4
Install Bracket
4.1
Ceiling Mount Bracket
The PTZ-2201 series camera comes with a ceiling mount bracket, which will allow the
camera to be mounted on any ceiling or overhang. This bracket can also be extended
if necessary with a pipe from a hardware store.
1.
Locate the Ceiling mount plate and mark the mounting holes on your ceiling.
2. Mount the threaded ceiling adapter to the camera with included 3 screws. Be
sure to line up the spline in the adapter to the groove on the camera.
8
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
Camera Installation
4
3. Mount camera assembly to the mounted Ceiling mount plate. Rotate the camera
and adapter to tighten into the bracket.
4.2
Wall Mount Bracket
The PTZ-2201-10 mini PTZ dome camera also comes with a Wall Mount bracket.
To install the wall mount bracket, follow these easy steps
1.
Locate the wall mount bracket and remove the 4 allen screws to remove the
wall adapter plate from the bracket
2. Mark hole pattern and mount the adapter plate to the wall
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
9
Camera Installation
4
3. Run cables through the bracket
4. Mount the camera to the wall mount arm with 3 included Phillips head screws
5.
Mount the wall mount arm to the adapter plate and secure with the 4 Allen
screws removed previously.
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
10
Camera Installation
4.3
4
Connect Cables
Once your camera is mounted, you will need to connect the cables from the camera
to your Power/Video cables and RS-485 2-Wire PTZ control.
1.
Connect the RS-485 Control Wires from the PTZ-2201 Series camera to the
RS-485 control wires of your PTZ controller keyboard, DVR or PC based DVR.
These wires will be used for issuing commands to the PTZ camera for control.
Use 18-24 GA wires (shielded preferred) for best signal quality.
2. Connect the power connector to the power conductor of your security camera
power/video cable (center pin positive).
3. Connect the BNC Video conductor from your CCTV Power/Video cable to the
BNC video connector on the camera.
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
11
Camera Installation
4.4
4
Set Address on Camera
Once the camera is mounted, you can access the camera’s address and protocol
dipswitches by carefully removing the camera’s dome. The dipswitches can be
accessed through the side of the camera while the dome is off.
By default, the PTZ-2201 series mini PTZ dome camera is configured to PELCO-D
2400 with an address of 1. If you are installing multiple PTZ dome cameras, or you
need to change the protocol, baud rate or address, then these directions will show
you how to configure the address and protocol of the PTZ-2201 series dome
camera.
Camera Address:
The following chart will show you the settings for each of the dip switches to set the
camera to PELCO-D 2400 baud with an address of 1-8.
Address
1
2
3
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
12
Dipswitch Settings (DIPs 1-6)
Camera Installation
4
4
5
6
7
8
Baud Rate adjustment:
Baud Rate
2400 bps
4800 bps
9600 bps
1200 bps
Dip 7
OFF
ON
OFF
ON
Dip 8
OFF
ON
ON
OFF
DIP 9
OFF
ON
DIP 10
ON
ON
Protocol adjustment:
Protocol
PELCO-D
PELCO-P
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
13
PTZ Camera Control
5
PTZ Camera Control
After you have connected your PTZ camera to the RS-485 wires, and have configured the
RS-485 wires, next you will need to connect the RS-485 control wires to your DVR. Below
we will discuss connection and configuration with our PTZ-KEY controller keyboard, DVR7004 H.264 Standalone DVR and our Alnet PC-Based DVR Cards/Software. This camera
can also be connected to other DVRs and PC-Based DVRs, simply consult the manual for
your DVR or Controller
5.1
DVR-700x Series H.264 Standalone DVR (Platinum CCTV™ Brand)
Our Platinum CCTV™ brand DVR-7004, DVR-7008 and DVR-7016 series H.264
Standalone DVRs provide you with PTZ camera controls built-in, allowing you to
control your PTZ-2201 camera from your DVR with a mouse, remote control, or
even over the internet from your PC, Laptop, iPhone™, Android™ phone, iPad™,
Android™ tablet or even BlackBerry™ PDA phones. The following
5.1.1
Connect RS-485 wires to RS-485 ports on Standalone DVR
First you will need to connect the RS-485 wires that run from your PTZ2201 camera to the RS-485 connector on the back of the Standalone
DVR.
Connect Wire from Red Terminal on PTZ-2201 camera to ‘A’ terminal
and Black Terminal on PTZ-2201 camera to ‘B’ terminal
5.1.2
Configure PTZ settings in DVR for control
Enter the menu of your DVR-700x series h.264
Standalone DVR, and then go to Advanced  PTZ.
Set the Protocol, Baud rate and Address. Once the
settings match the settings on the dipswitches of
your cameras per section 4.1.4, then you will be able
to control movement of the PTZ camera through the
PTZ panel with the mouse connected to the DVR
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
14
PTZ Camera Control
5.2
5
Alnet™ PC-Based DVR Cards/Software
With our Alnet PC-Based DVR cards/software, as well as other PC Based
Systems, you can also connect to our PTZ-2201 series camera and control
movement of the camera right through the software. These high end professional
DVR cards will allow control of the PTZ-2201 camera with a joystick, mouse or
keyboard both locally and remotely over the internet, even allowing control of the
PTZ-2201 camera from iPhone™, Android™ phone, iPad™, Android™ tablet or
even BlackBerry™ PDA phones.
The following steps were designed to work with Alnet PC-Based DVR Cards for
configuration, but will be similar on any PC-Based DVR.
5.2.1
Connect RS-485 wires to RS-001 (RS232 to RS485 adapter)
First, you will need to connect the RS-485 wires from the PTZ camera to
the data wires on the RS-001 adapter (serial port to RS-485 adapter).
The RS-001 serial port adapter (available separately), must then be
plugged into a serial port or USB serial port adapter on your PC running
the Alnet Net Professional Server software.
Connect Wire from Red Terminal on PTZ-2201 camera to ‘D+’ terminal
and Black Terminal on PTZ-2201 camera to ‘D-’ terminal
5.2.2
Configure Software Settings
If you have our Alnet software, Go to
Configuration  Cameras, and then click on the
‘Dome’ tab. Once on the dome tab, select the
COM Port that the RS-001 is plugged into (make
sure this is correct), then select the Protocol
(with baud rate), and then enter the address for
the camera. Also click on the Enable button so it
is highlighted in red, then click close to apply.
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
15
PTZ Camera Control
5
If this is the first time you are enabling a PTZ camera in the software, you
will need to save your configuration by selecting Configuration  Save
Configuration and then exit and restart the Net Professional Program.
Once you have restarted the program, if all connections are correct, and
all settings match the PTZ-2201 camera, then you will now be able to
control the camera using mouse, keyboard and joystick.
5.3
PTZ-KEY Controller Keyboard/Joystick
5.3.1
Connect RS-485 cables to the PTZ-KEY controller keyboard
Connect Wire from Red Terminal on PTZ-2201 camera to 1st terminal
and Black Terminal on PTZ-2201 camera to the 2nd terminal
5.3.2
Configure Protocol, Baud Rate and Address on PTZ-KEY
Our PTZ-KEY controller keyboard is already set to PELCO-D 2400 by
default, just like the camera, so you will simply need to touch the number
that matches the address of the
camera, then press the ‘CAM’
button. This will set the CamID
to the number you selected.
Once these settings match the
PTZ-2201 camera settings, and
the cables are connected
properly, you will be able to
control movement of the PTZ
camera using the
up/down/left/right of the
joystick, and twisting the
joystick for zoom.
With any other PTZ keyboard,
consult the keyboard manual to set Address, Protocol and Baud rate to
match.
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
16
Advanced Camera Functions
6
6
Advanced Camera Functions
In this section, we will discuss the more advanced functions of your PTZ camera including
preset positions, Home Position and Preset Pattern Tours. We have included the
commands for use with our Standalone DVRs, PTZ controller keyboard and Alnet PC Based
DVRs, but these same functions can be performed with any PC based DVR, Standalone
DVR or PTZ Keyboard.
6.1
Preset Settings
This camera has 32 built-in programmable preset positions. In this section, we
will discuss Setting (Programming) Preset positions as well as recalling these
preset positions. These same methods will also be used later for more of the
higher level functions.
6.1.1
PTZ-KEY Controller Keyboard/Joystick
To SET a PRESET:
1. Move the camera to desired position and zoom level
2. Press ‘Set’
3. Enter the desired number
4. Press ‘Preset’
5. Your preset position is saved
To RECALL a PRESET:
1. Ensure you have the correct CameraID for your camera
2. Enter the number of the desired preset position
3. Press ‘Preset’ on the keyboard
4. The selected camera will move to the preset position
6.1.2
DVR-700x H.264 Standalone DVR – DVRCMS PC software
With the Platinum CCTV™ DVR-700x series H.264 Standalone DVR, you
can configure and recall preset positions using the DVR CMS software for
the PC. Open up your DVRCMS software and connect to your DVR.
To SET a PRESET:
1. Move the camera to desired position and zoom level
2. Select the preset position number
3. Press ‘Set’
4. Your preset position is saved
To RECALL a PRESET:
1. Select the camera by clicking it in the viewport
2. Enter the number for the preset
3. Press ‘Recall’ on the PTZ control
4. The selected camera will move to the preset position
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
17
Advanced Camera Functions
6.1.3
6
Alnet PC Based DVR Cards and Systems
With the Alnet™ DVR Cards and software, you can assign different PTZ
commands through the Configuration  Dome Control option. Below
you will find the default key combinations for presets 1-8 if you need
more, or want to change the keys, you can do so in the Dome control.
To SET a PRESET:
1. Move the camera to desired position and zoom level
2. Press Shift – F2 (preset 1) (or F3-F9 for presets 2-8)
3. Your preset position is saved
To RECALL a PRESET:
1. Select the camera by clicking it in the viewport
2. Press F2-F9 to recall the stored preset positions
3. The selected camera will move to the preset position
6.2
Home Position Settings
The PTZ-2201 series camera has a built-in home position that can be activated
by calling specific preset positions.
To SET the Home Position:
1. Move the camera to desired position and zoom level
2. Use the Set Preset (6.1) to set preset #76
3. The current camera position will be saved as the HOME
To ENABLE the Home Position:
1. Use the Set Preset (6.1) to set preset #81
2. Now once you are done moving the camera, after the predetermined
period of time, the camera will move to the preset position that was
defined.
To DISABLE the Home Position:
1. Use the Set Preset (6.1) to set preset #82
2. Now once you are done moving the camera, after the predetermined
period of time, the camera will stay at whatever position you leave it.
To SET the wait time for Home Position:
1. Select the amount of time for the home position from the chart below
2. Use the Set Preset (6.1) to set preset to match preset from chart
3. Now once you are done moving the camera, it will wait the amount
of time defined before moving to home (when home is enabled).
Home Position Delays:
Time (sec)
64
128
192
255
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
18
Preset #
77
78
79
80
Advanced Camera Functions
6.3
6
Pattern Tour Settings
The PTZ-2201 series camera has built in programmable pattern, which will
allow you to record a series of preset positions using the 32 presets built-in to
the camera, and it can pan between this programmed tour of positions in a
specific sequence.
Programming the Pattern Tour:
1. Use the Set Preset (6.1) to set preset #242
2. Pattern learning has begun
3. Recall preset positions in the order you wish them to be in the
pattern. For instance – Recall Preset #1, Recall Preset #4, Recall
Preset #8 if you want the camera to run the pattern from 1 to 4 to 8
when you run the programmed pattern.
4. Once done adding presets to the pattern stop programming by
recalling preset #243
To Start the Pattern Tour:
1. Use the Set Preset (6.1) to set preset #247
To Stop the Pattern Tour:
1. Use the Set Preset (6.1) to set preset #248
6.4
Clearing Camera Presets/Home/Patterns
To clear the preset positions from the camera’s memory, as well as clear any
other home position and patter tour settings, follow the step below.
Programming the Pattern Tour:
1. Use the Set Preset (6.1) to set preset #240
2. This will clear all memory on the camera
3. Cycle power to the camera
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
19
Troubleshooting
7.1
Troubleshooting
Trouble
No Action & No Video
after Power-Up
Power On Self-Test and
Image are normal but
cannot control dome
Video Image is not steady
Possible Causes
Power Supply is damaged
or Power Cable is too long
Power Connection is loose
Power Line connected
with incorrect polarity
Dome ID or Protocol is
incorrect
RS-485 incorrect polarity
RS-485 not functioning
Video cable is not
connected properly
Interference from High
Voltage power lines
Video Image unstable and
motor malfunctioning
Power is incorrect or
power cable is too long
Dome Controls but not
smoothly
Too many RS-485 devices
connected, too small RS485 cable or too much
7.2
Cleaning
From time to time, it may be necessary to
clean the dome cover of the PTZ-2201-10
Indoor/Outdoor PTZ Mini-Dome camera in
order to restore a clear picture.
•
•
•
Be careful when cleaning the dome, do not
touch directly with your fingers as the sweat
from your hands can etch the dome cover.
Use a soft dry cloth or microfiber cloth to
clean inside and outside dome covers.
Use mild LCD cleaners if necessary to dissolve
any difficult to remove materials
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
20
7
Solution
Test Voltage/Replace
Power Supply
Reconnect Power Supply
Check and Correct
Polarity
Check Keyboard Protocol
and ID settings
Check and Correct RS485 polarity
Consult Appendix
Fix the loose video
connectors and retest
Move Camera cables
away from power lines,
fluorescent lighting
Shorten cable, retest
voltage/replace power
supply
Connect the 120 Ohm
resistor; Increase cable
thickness to compensate
for loss
Troubleshooting
7.3
7
RS485 Control Information
•
Characteristics of RS-485 Control
As specified by the RS-485 standard, the RS-485 Bus is half-duplex data
transmission with 120 Ohm impedance. The maximum load capacity is 32
RS-485 devices, including the controller equipment.
•
RS-485 Transmission Distance
The following transmission distances are applicable for 24 AWG twisted
pair wires as data transmission cables:
Baud Rate
2400 BPS
4800 BPS
9600 BPS
19200 BPS
Max Distance
1800m
1200m
800m
600m
If the user selects thinner cables, or installs the dome in an environment
with strong electromagnetic interference or connects too many cameras to
the RS-485 Bus, then the maximum distance will decrease.
•
RS485 Bus Troubleshooting
Trouble
Dome runs self-test but cannot
be controlled
The Dome can be controlled
but there are intermittent
problems
Possible Cause
A. The Address and baud
rate are incorrect
B. The polarity of the RS485 wires are
incorrect
C. Bad Connection
D. Open Circuit or bad
controller in RS-485
Bus
A. The RS485 Bus is not
connected securely to
the camera
B. One wire of RS-485
bus is broken
C. The dome is far from
controller
D. There are too many
domes connected
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
Solution
A. Change the Address
and Baud rate to
match the bus
B. Fix polarity on the RS485 Cables and retest
C. Reconnect cables
D. Test and Change the
wires if needed
A. Repair the connection
between the Bus and
the Camera
B. Replace RS485 wires
C. Add Termination
resistors
D. Install RS-485
distributor
21
Warranty
8
Warranty Information
•
This product is protected by a 1 year maintenance warranty to be free from
defects in materials and workmanship
•
The product will be covered under the warranty for a period of 3 months
after repair or replacement for a defect of the same malfunctioning part
•
Malfunction of products caused by Force Majeure (Such as War,
Earthquake, Flood, Lightning Strike, Acts of Terrorism, etc), Abuse, nonstandard operation, failure to observe warnings, or modification will void
the warranty for this product
•
Physical damage or abuse from inappropriate shipping, storage or
handling of the product are not covered under the warranty and will void
the warranty
•
Use the original packaging for any storage, shipping or transporting of the
camera in order to prevent damage.
•
Warranty of the Dome camera is voided if the Pan/Tilt module is
disassembled or serviced by the user voluntarily
•
Our company provides maintenance service for the dome camera at cost to
the customer after the warranty period has expired
•
Please contact your local dealer or distributor where the product was
purchased for warranty repair of your PTZ Camera if you have experienced
a malfunction of the product.
•
The manufacturer will not assume any liability for damaged caused by use
of the product. Compensation from the manufacturer will not exceed the
original cost of the product. The factory will not bear any responsibility
for special, unexpected or continued damage for any reason
•
The manufacturer has the final right of explanation for the above terms
Pan, Tilt and Zoom Dome Camera / PTZ-2201-10
22
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