HP NetServer Information Assistant

HP NetServer Information Assistant
HP NetServer LX Pro
User Guide
HP Part Number D4844-90001
Printed in May 1996
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall not
be liable for errors contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of HewlettPackard Company.
Windows® is a registered trademark of Microsoft in the U.S. and other countries.
CompuServe™ is a U.S. trademark of CompuServe, Inc.
Hewlett-Packard Company
Network Server Division
P.O. Box 58059, Technical Marketing
Santa Clara, CA 95052-8059 USA
© Copyright 1996, Hewlett-Packard Company.
Audience Assumptions
The user guide is for the person who installs, administers, and troubleshoots LAN
servers. Hewlett-Packard Company assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with
hazardous energy levels.
ii
Contents
1 HP NetServer Navigator .................................................................................. 1
Contents of the HP NetServer Navigator CD-ROM ........................................... 1
Readme File .................................................................................................. 1
HP NetServer Information Assistant.............................................................. 1
Configuration Assistant.................................................................................. 2
HP Management Solutions ............................................................................ 3
HP NetServer Utilities .................................................................................... 4
Change User Preferences ............................................................................. 5
2 HP NetServer Information Assistant .............................................................. 7
HP Information Assistant Overview ................................................................... 7
Using HP NetServer Information Assistant........................................................ 7
Getting Help................................................................................................... 7
Finding Information........................................................................................ 7
Copying and Printing Information .................................................................. 9
Installing HP Information Assistant Software................................................... 10
Installing from the CD-ROM ........................................................................ 10
Installing from the Network .......................................................................... 10
3 Installing UPS Software ................................................................................ 13
Before Installing UPS Software........................................................................ 13
UPS Installation for Microsoft Windows NT ..................................................... 13
To Install the UPS Software on the HP NetServer ...................................... 14
To Install the UPS User Interface on a Local Client PC .............................. 14
To Install the UPS Manager Application ...................................................... 15
UPS Installation for Novell NetWare................................................................ 15
To Install the UPS Software on the HP NetServer ...................................... 16
To Install the User Interface on a Local Client PC....................................... 18
To Install the UPS Manager Application ...................................................... 18
4 Troubleshooting ............................................................................................ 19
Troubleshooting Tools ..................................................................................... 19
Common Installation Problems........................................................................ 20
Troubleshooting Sequence.......................................................................... 20
If the System Will Not Power On ................................................................. 21
iii
If the System Powers On but the System Fails the POST
(Power-On Self Test)................................................................................... 22
If the System Passes the POST (Power-On Self Test)
but Will Not Function ................................................................................... 22
Error Messages ............................................................................................... 23
5 Service and Support...................................................................................... 25
System Design, Integration, and Support ........................................................ 25
Information and Support When You Need It.................................................... 26
HP NetServer Navigator CD-ROM Release History and Status Report .......... 26
HP NetServer Information Assistant ................................................................ 27
CompuServe Discussion Forum and Library................................................... 28
World Wide Web and Internet FTP ................................................................. 29
Bulletin Board System...................................................................................... 29
Automated Fax ................................................................................................ 30
HP NetServer Support News ........................................................................... 30
Telephone Support .......................................................................................... 31
Obtaining HP Repair and Telephone Support ................................................. 31
Ordering HP Cables, Drive Trays, and Technical Publications ....................... 32
Telephone Ordering Information ................................................................. 32
Contacting HP Regional Headquarters............................................................ 33
Joining CompuServe ....................................................................................... 34
6 Warranty and Software License ................................................................... 37
HP NetServer LX Pro On-Site Limited Warranty ............................................. 37
Three Year On-Site Limited Hardware Warranty ........................................ 37
HP Software Product License Agreement and Limited Warranty.................... 41
Software License Agreement ...................................................................... 41
Software Product Limited Warranty............................................................. 43
A Specifications ................................................................................................ 45
Environment..................................................................................................... 45
Weight and Dimensions................................................................................... 46
Power Supply Specifications............................................................................ 46
B Regulatory Information ................................................................................. 47
Notice for USA: FCC Radio Frequency Emissions Statements ...................... 47
Class B Product Statement ......................................................................... 47
Class A Product Statement: Warning for Accessories ................................ 47
Laser Safety Statement ............................................................................... 48
iv
Notice for Canada: DOC Requirements .......................................................... 49
Notice for EU:................................................................................................... 49
Warning for LAN Connection....................................................................... 49
Declaration of Conformity ............................................................................ 50
Notice for Finland: Laser Safety Statement ..................................................... 51
Notice for Germany.......................................................................................... 51
Noise Declaration and Ergonomics ............................................................. 51
Laser Safety Statement ............................................................................... 51
Notice for Japan: VCCI Statement................................................................... 52
Notice for Korea: RFI Statement...................................................................... 53
Notice for Mexico: Hardware Warranty Statement .......................................... 53
Notice for U.K.: General Approval.................................................................... 55
Index .................................................................................................................... 57
v
1 HP NetServer Navigator
Contents of the HP NetServer Navigator CD-ROM
The HP NetServer Navigator CD-ROM Main Menu directs you to modules where
you can perform configuration tasks or access online system documentation. The
following is a description of the contents of the CD-ROM as accessed from the
Main Menu.
Readme File
This file includes the most recent information that was not included in the printed
installation documentation. It is important to check this file before installation.
HP NetServer Information Assistant
HP NetServer Information Assistant gives you complete access to all HP
NetServer information and documentation. The information includes the complete
user and service information available in online format that can be viewed on the
screen and printed. The information includes system and accessory installation
documentation, NOS Guides, troubleshooting, error messages, part numbers,
replacement information, and other important information.
HP NetServer Information Assistant allows you to search, display, and print a
topic or a series of topics. Also, the information is in a print-file format that will
print complete manuals.
HP NetServer Information Assistant can be accessed in three ways:
• From the HP NetServer Navigator Main Menu after booting from the HP
NetServer Navigator CD-ROM
• Directly from the HP Navigator CD-ROM on any Windows system that has
a CD-ROM drive
• On an HP Vectra or other PC running Windows 3.1 and above,
Windows 95 or Windows NT, where HP NetServer Information
Assistant has been installed.
For more information on installing and using HP NetServer Information Assistant,
see Chapter 2.
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Chapter 1
HP NetServer Navigator
Configuration Assistant
Configuration Assistant guides you through the steps necessary to configure
the NetServer. Three methods of configuration are available: Express, Custom and
Replicate.
Express configuration is the preferred method to configure your HP NetServer
since it leads you through the configuration process in sequence and offers you
default selections. An Express configuration includes the following steps:
• Update System BIOS: This step appears if Configuration Assistant
detects that a newer version of the BIOS is available on the HP Navigator
CD-ROM. You must update your BIOS to the new version if you want to
continue in Express mode.
• Select NOS: HP NetServer Navigator uses the NOS (Network Operating
System) information to create the drivers diskette that you need to install
your operating system and to create a file that contains the appropriate
NOS installation and optimization instructions. The information may also
be used to select the appropriate default configuration settings.
• Execute EISA Configuration Utility: This step runs the EISA
Configuration Utility (ECU) in automatic mode (if you are not installing
ISA cards) or manual mode (if you are installing ISA cards). Before and
after running the ECU, Configuration Assistant will run Configuration
Advisor to detect and notify you of any known problems with your current
configuration.
• Show Configured Cards: This step shows the cards configured by the
ECU, including PCI cards, and allows you to make changes if necessary.
• Configure Disk Array (JetSet Utility): If you have an installed HP disk
array, you must configure it with JetSet Utility.
• Install Utility Partition: This step creates an 8 MB utility partition on the
server hard disk where HP NetServer Navigator will copy the EISA
Configuration Utility (ECU), Diagnostic Assistant, BIOS Update Utility,
system and accessory CFG and OVL files, Error Message Utility (EMU)
and other utilities. Not available for SCO UNIX.
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Chapter 1
HP NetServer Navigator
• Execute Card Utilities: When HP NetServer Navigator finds installed
boards for which there are additional configuration utilities on the CDROM, the configuration utilities are executed automatically to complete the
configuration of the boards.
• Create Drivers Diskette: This step creates a customized diskette that
contains HP drivers and configuration files to use when you are installing
your NOS. This step may be skipped if you are installing your NOS from
an HP-supplied CD-ROM and the drivers are already on the NOS
installation CD-ROM.
• Show NOS Installation Instructions: This step provides important
customized information about installing your NOS with your hardware
configuration. You should save this information to a DOS ASCII file that
can be copied to a DOS formatted diskette. Take this diskette to a system
with an attached printer to print the file.
• Diagnostic Assistant: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting
In Custom Configuration, you can perform the configuration steps in any
order. Select Custom if you are experienced in NetServer configuration and
have a preferred sequence of steps or prefer to configure your system one
component at a time.
In Replicate Configuration, you can save a copy of your current system
configuration or load a previously saved configuration. This method saves time
when configuring multiple identical systems.
HP Management Solutions
HP Management Solutions is a comprehensive suite of utilities, applications,
and built-in features to manage multiple servers locally or from remote locations.
If you are unfamiliar with these products or concepts, try the interactive
demonstration of HP NetServer Assistant, HP Remote Assistant, and other
HP and third-party management applications.
HP NetServer Assistant (NSA) is included on the HP Navigator CD-ROM.
NSA is for managing servers from an HP OpenView console. The software is
customizable and contains easy-to-use troubleshooting tools. HP Management
Solutions contains an interactive demonstration of HP NetServer Assistant and
an overview of installing HP NetServer Assistant.
Some of the features of NSA include:
• Disk capacity threshold alert and usage tracking
3
Chapter 1
HP NetServer Navigator
• SCSI controller and device failure notification
• Predictive disk problem warning backed by HP proactive warranty
replacement
• PC LAN adapter card performance statistics, configuration, and problem
information
• Error alerting and identification for the server’s Power-On Self Tests
• HP ECC memory, HP Disk Array, HP UPS management software, and
HP Remote Assistant products, including management agents with event
notification integrated into the HP NetServer Assistant/HP OpenView
alarm log
• Over-the-network temperature monitoring, fan status and redundant power
supply status
• View of critical server information, such as the BIOS version, EISA and
PCI slot contents, SMP information, serial and parallel ports, and security
status, from a single network management console
• Control of management console from a remote PC, allowing the same
features to be used at a local management console or non-networkconnected remote PC
HP NetServer Utilities
HP NetServer Utilities takes you to a menu where you can directly execute utilities
such as the following:
• Diagnostic Assistant: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting
• Event Log Report Utility: Displays all logged server management events,
Power-On Self Test (POST) errors and other system events
• Diskette Library: Allows you to conveniently generate any flexible disk
available on the NetServer Navigator CD-ROM. For example, you can
create the following flexible disks: BIOS Update, EISA Configuration
Utility, NOS Drivers, NetServer Assistant, PowerWise Assistant,
Diagnostic Assistant and Remote Assistant Upgrade.
• Error Message Utility: Lets you view descriptions for errors that occur
during the Power-On Self Test (POST) and tells how to handle the errors
4
Chapter 1
HP NetServer Navigator
• Print or View Configuration: Allows you to print or view the current
system configuration, including details of which cards are detected in the
system and which resources are allocated to the cards
Change User Preferences
Change User Preferences lets you change the language and the system date
and time.
5
2 HP NetServer Information Assistant
HP Information Assistant Overview
HP NetServer Information Assistant provides a quick and efficient means to locate
information about installing, managing and servicing your HP NetServer.
Information Assistant has complete documentation on the HP NetServer and
accessories as well as important information on your NOS. Reference
information, such as functional descriptions and technical papers, help you better
understand your HP NetServer and make choices compatible with your network.
The following section briefly describes the functionality of Information Assistant.
The final section describes how Information Assistant can be read or installed on
other systems.
Using HP NetServer Information Assistant
Information Assistant has many features that help you quickly find the information
you need. The following is a brief description of these features. To understand
how to use each function, use the Information Assistant help system.
Getting Help
The Help button displays the help system for Information
Assistant. The Information Assistant help system explains
how to use Information Assistant to find the information you
need.
Finding Information
Information Assistant provides you with many ways of navigating through its
topics and locating information. For example, you can:
Select a topic from the Map. Displays a window with
an outline of every module, and topic in the Information
Assistant for the selected product. The Map enables you
to view the contents of the Information Assistant in
outline view, and then select a topic to view.
7
Chapter 2
HP NetServer Information Assistant
Search for a word or phrase using the Index. The Index
allows you to browse through a list of keywords or type in a
word or phrase. When the entry is found, the Information
Assistant displays the topic, or a list of topics containing the
word or phrase.
Search for a word or phrase using Search. Search performs
full-text searches for topic text that not only takes you to the
topic found, but highlights the word or words found by the
search. You can use search operators such as AND, OR, NOT,
and NEAR to further narrow your search.
Select a topic from the Reference Button list. Reference
modules are arranged by subject, not by task. The Reference
Button list shows reference documents available for the
selected product.
Select a Task button. Each button represents a task you can
perform, and each task contains multiple topics.
Go to a topic with Previous button. Displays the previous
topic in a module.
Go to a topic with Next button. Displays the next topic in a
module.
Go to a previously viewed topic with Back button. Displays
the previous topic viewed. Clicking this button more than once
backtracks through topics in the order that you viewed them.
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Chapter 2
HP NetServer Information Assistant
You can also find information using drop-down menus and hot spots. For
example:
• Lookup error number. This drop-down menu displays the Error Number
dialog box in which you enter the error number for which you need
information.
• Lookup part number. This drop-down menu displays the Part Number
dialog box where you enter the part number for which you need
information.
• Jump to other topics. Click on hot spots in graphics and text that link to
other topics or to more information about the current topic. Hot spot text
appears as bold green text. Hot spots on graphics are identified by moving
the pointer over the graphic. When you point to a hot spot, the pointer
changes to a hand.
• Return to any previously viewed topic by choosing History from the
Topic menu. As you view topics, Information Assistant keeps a record of
where you have been. The History button displays a list of the topics you
have viewed, starting with the most recent. Select any topic from this list to
return to it.
Copying and Printing Information
You can copy topic text in Information Assistant for use in other applications, such
as word processors, by copying text onto the Windows Clipboard and pasting the
text into any Windows application.
To print topics in Information Assistant, use one of the print options on the File
drop-down menu. You can choose to print the current topic or a series of
previously marked topics using the Mark for Print command.
With the Mark for Print command, you can choose to mark either the
currently displayed topic or all the topics in the group to which the current topic
belongs. Then use the Print Marked Topics option to print out all marked topics
as a group.
After selecting the print option, a Print Setup box or Print dialog box appears.
In the Print dialog box, you can choose from several options: number of copies to
print, collate, print quality (dots per inch, and print to a file.) In the Print Setup
box, you can select a printer, the page orientation, and the type or source of paper
on which to print.
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Chapter 2
HP NetServer Information Assistant
Installing HP Information Assistant Software
HP Information Assistant runs on an HP Vectra or other PC running Windows 3.1
and above, Windows 95 or Windows NT. HP Information Assistant can be
installed in one of two ways:
• From the CD-ROM
• From a Network Server on which the HP Information Assistant application
files are installed
The installation program gives you the option of accessing the data files from your
hard disk or from the CD-ROM. The default is to access the data files from the
CD-ROM. You can copy the data files to your hard disk to improve access time,
but this could take up a significant amount of disk space.
Installing from the CD-ROM
To install HP Information Assistant on to a Windows PC from the HP NetServer
Navigator CD-ROM, do the following:
1. Turn on your computer and CD-ROM drive.
2. Run Windows and display the Program Manager.
3. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive.
4. From Program Manager, select the File menu and choose “Run.”
5. At the command prompt, type the following:
{drive}:\infoasst\setup /a
where {drive} is the letter of the CD-ROM drive.
6. Follow the instructions that appear on your screen.
In Program Manager, the Setup Program creates a new program group called HP
NetServer Information Assistant, with an icon for running the application.
Installing from the Network
To install the HP NetServer Information Assistant from a network, you must first
install the run-time files onto a network hard disk from the CD-ROM, and then run
setup on the client PC.
If you plan to let multiple users run the HP NetServer Information Assistant from
the network, it is advisable to copy the data files to the network.
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Chapter 2
HP NetServer Information Assistant
Installing the Application Files onto the Network
To install the HP NetServer Information Assistant onto the network, do the
following:
1. Run Windows as you normally would, and display the Program Manager .
2. Insert the HP NetServer Information Assistant CD-ROM into the CD-ROM
drive.
3. From Program Manager, select the File menu and choose Run.
4. At the command prompt, type the following:
{drive}:\infoasst\setup /a
where {drive} is the letter of the CD-ROM drive.
5. Follow the instructions that appear on your screen.
Running the Setup Program on a Client PC
To run the HP NetServer Information Assistant from a client PC, it is necessary
for the client to run the setup program that was installed onto the network hard
disk, as follows:
1. Run Windows and display the Program Manager.
2. From Program Manager, select the File menu and choose Run.
3. At he command prompt, type the network location where the HP NetServer
Information Assistant files were installed, followed by setup.
For example, if Information Assistant was installed on drive
“N:\windows\iaclient,” you would enter the following:
N:\windows\iaclient\setup
4. Follow the instructions that appear on your screen.
11
3 Installing UPS Software
Before Installing UPS Software
Software for configuring, monitoring and managing the HP PowerWise UPS is
located on the HP NetServer Navigator CD-ROM.
Before installing your UPS software, you must first do the following steps:
• Install your UPS using the instructions in the HP NetServer LX Pro
Road Map.
• Install your Network Operating System.
• (Optional) Install server management software using the instructions in the
NetServer Assistant Installation Guide.
The following sections describe the UPS installation procedures for Microsoft
Windows NT and Novell NetWare.
UPS Installation for Microsoft Windows NT
NOTE
Refer to the UPS README file for any updates to the
installation procedure. The file is located on the HP NetServer
Navigator CD-ROM in the \pwa\winnt\disk1 directory.
Before installing the software, make sure that:
• Your HP PowerWise UPS is plugged in, turned on, and connected to the
server via the serial cable. (See the instructions in the HP NetServer LX Pro
Road Map.)
• Microsoft Windows NT is up and running on your HP NetServer.
If you are using HP OpenView for Windows to manage your HP PowerWise UPS,
make sure that:
• HP OpenView for Windows is installed on your central
management console
• TCP/IP and SNMP services are installed and properly set up on your server
13
Chapter 3
Installing UPS Software
• (Optional) HP NetServer Assistant is installed on your server and central
management console, if you are using it to manage the server
To Install the UPS Software on the HP NetServer
NOTE
You must have administrator capabilities to install this
software.
To install the UPS Software on the HP NetServer to which the UPS is connected,
perform the following steps:
1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive.
2. In the Windows NT Program Manager, select Run from the File drop-down
menu.
3. At the Command Line prompt, type the following:
{drive}:\PWA\WINNT\DISK1\SETUP.EXE
where {drive} is the letter of the CD-ROM drive.
4. Follow the instructions on the screen.
◊
You will be prompted to identify an installation path for the software.
◊
In the Installation Options window, select PowerWise Assistant.
◊
You will need to identify the serial port on the server to which the HP
PowerWise UPS is connected.
To Install the UPS User Interface on a Local Client PC
Optionally, you can install the HP PowerWise Assistant user interface on a local
client PC that you will be using to manage the HP PowerWise UPS. Do the
following steps:
1. If the server’s CD-ROM drive is accessible from the client, keep the CDROM at its present location. Otherwise, put the HP NetServer Navigator
CD-ROM in the CD-ROM drive of the client. If you do not have access to
a CD-ROM drive at the client, run the installation procedure to create
installation diskettes.
2. In the Windows NT Program Manager, select Run from the File drop-down
menu.
3. At the Command Line prompt, type the following:
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Chapter 3
Installing UPS Software
{drive}:\PWA\WINNT\DISK1\SETUP.EXE
where {drive} is the letter of the CD-ROM drive.
4. Follow the instructions on the screen.
◊
You will be prompted to identify an installation path for the software.
◊
In the Installation Options window, select PowerWise Assistant (user
interface only).
To Install the UPS Manager Application
Optionally, you can install the HP PowerWise Manager application on the
central management console running HP OpenView for Windows or NetServer
Assistant.
1. If the server’s CD-ROM drive is accessible, keep the CD-ROM at its
present location. Otherwise, put the HP NetServer Navigator CD-ROM in
the CD-ROM drive of the central management console. If you do not have
access to another CD-ROM drive, run the installation procedure to create
installation diskettes.
2. In the Windows NT Program Manager, select Run from the File drop-down
menu.
3. At the Command Line prompt, type the following:
{drive}:\PWA\WINNT\DISK1\SETUP.EXE
where {drive} is the letter of the CD-ROM drive.
4. Follow the instructions on the screen.
◊
You will be prompted to identify an installation path for the software.
◊
In the Installation Options window, select PowerWise Manager.
UPS Installation for Novell NetWare
NOTE
Refer to the UPS README file for any updates to the
installation procedure. The file is located on the HP NetServer
Navigator CD-ROM in the \pwa\ netware \disk1 directory.
If you do not have a client with Windows to manage the HP
PowerWise UPS, refer to the UPS README file for the
15
Chapter 3
Installing UPS Software
installation procedure. The file is located on the HP NetServer
Navigator CD-ROM in the \pwa\netware\dos directory.
Before installing the software, make sure that:
• Your HP PowerWise UPS is plugged in, turned on, and connected to the
server via the serial cable. (See the instructions in the HP NetServer LX
Pro Road Map.)
• Novell NetWare is running on your HP NetServer.
• You have unloaded any earlier versions of HP PowerWise Assistant, and
removed it from the AUTOEXEC.NCF file. Refer to the UPS README
file for details.
If you are using HP OpenView for Windows to manage your HP PowerWise UPS,
make sure that:
• HP OpenView for Windows is installed on your central management
console
• SNMP services are installed and properly set up
• (Optional) HP NetServer Assistant is installed on your server and central
management console, if you are using it to manage the server
To Install the UPS Software on the HP NetServer
NOTE
You must have administrator capabilities to install
this software.
Install the HP PowerWise Assistant application on the HP NetServer to which the
UPS is connected and on a local Windows client used to manage the server. With
Novell NetWare, you can have more than one server connected to a UPS. The
server to which the UPS is connected via the serial cable is the "Master" server.
Other servers powered by the UPS are “Slave" servers.
To install the UPS Software, follow these steps:
1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive that
is accessible from the Windows client.
2. In the Windows Program Manager, select Run from the File dropdown menu.
16
Chapter 3
Installing UPS Software
3. At the Command Line prompt, type the following:
{drive}:\PWA\NETWARE\DISK1\SETUP.EXE
where {drive} is the letter of the CD-ROM drive.
4. Follow the instructions on the screen.
◊
You will be prompted to identify an installation path for the software.
◊
In the Installation Options window, select PowerWise Assistant.
◊
You will need to identify the server as a Master or a Slave. For the
Master server, you must identify the port on the server to which the HP
PowerWise UPS is connected. For a Slave server, you must provide
the name of the Master.
5. Depending on your installation choices, one or more of the following
commands are added to the AUTOEXEC.NCF file:
load aiocomx
load hpups
load hpslave
load hpupscag
load hpupssd
Either reboot the server to load these files, or manually load them by
entering pwaload at the server console.
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Chapter 3
Installing UPS Software
To Install the User Interface on a Local Client PC
Optionally, you can install the HP PowerWise user interface on an additional local
client PC that you will be using to manage the HP PowerWise UPS.
To install the UPS Software, follow these steps:
1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive that
is accessible from the Windows client.
2. In the Windows Program Manager, select Run from the File dropdown menu.
3. At the Command Line prompt, type the following:
{drive}:\PWA\NETWARE\DISK1\SETUP.EXE
where {drive} is the letter of the CD-ROM drive.
4. Follow the instructions on the screen.
◊
You will be prompted to identify an installation path for the software.
◊
In the Installation Options window, select PowerWise Assistant (user
interface only).
To Install the UPS Manager Application
Optionally, you can install the HP PowerWise Manager application on the
central management console running HP OpenView for Windows, or NetServer
Assistant.
To install the UPS Software, perform the following steps:
1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive that
is accessible from the Windows client.
2. In the Windows Program Manager, select Run from the File dropdown menu.
3. At the Command Line prompt, type the following:
{drive}:\PWA\NETWARE\DISK1\SETUP.EXE
where {drive} is the letter of the CD-ROM drive.
4. Follow the instructions on the screen.
18
◊
You will be prompted to identify an installation path for the software.
◊
In the Installation Options window, select PowerWise Manager.
4 Troubleshooting
Troubleshooting Tools
If you are having problems installing your HP NetServer, there are a number of
different tools available for troubleshooting. The following tools are available on
your HP NetServer Navigator CD-ROM:
• HP NetServer Information Assistant: At the HP NetServer Navigator Main
Menu, select “Access Information Assistant” and follow the menus to use
the following tools:
◊
Troubleshooting Information
◊
Part Information
◊
List of Error Messages and Beep Error Messages
• NetServer Utilities: At the HP NetServer Navigator Main Menu, select
“Access NetServer Utilities” to use the following utilities:
◊
HP Diagnostic Assistant Utility: An easy-to-use hardware diagnostic
for system verification, burn-in, and rapid troubleshooting. The
Diagnostic Assistant is also located on a flexible disk mounted inside
your HP NetServer cabinet in a plastic pouch.
◊
Print or View Configuration: Enables you to print or view the current
system configuration, including details of which cards are detected in
the system and which resources are allocated to the cards
◊
Diskette Library: Enables you to conveniently generate any flexible
diskette available on the NetServer Navigator CD-ROM. For example,
you can create the following diskettes: BIOS Update, EISA
Configuration, NOS Drivers, NetServer Assistant, PowerWise
Assistant, Diagnostic Assistant and Remote Assistant Upgrade.
◊
Error Message Utility: Lets you view descriptions of errors that
occur during the Power-On Self Test (POST) and tells you how to
handle the errors.
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Chapter 4
Troubleshooting
◊
Event Log Report Utility: Describes server management events and
lets you review a list of errors and other system events.
Common Installation Problems
The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Chapter 6 for
information on service and support.
WARNING
Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to
high energy levels that may cause burns when parts are shortcircuited by metal objects such as tools or jewelry.
Troubleshooting Sequence
To troubleshoot an installation problem, do the following:
• First make sure that the system is configured properly. Most system
problems are the result of incorrect system and SCSI subsystem
configurations. Check the EISA Configuration Utility and if your
NetServer is configured with a disk array, check the JetSet Utility.
• If it is a network-related error, determine if the server has enough memory
and hard disk drive capacity. Consult your network operating
system manual.
• Verify that all cables and boards are securely plugged into their appropriate
connectors or slots.
• Remove all added options and always change one thing, and only one
thing, at a time.
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If it is a hardware error, follow these steps:
1. Log users off the LAN and power down the server. Remove the
NetServer cover.
2. Simplify the HP NetServer configuration to the minimum required: a
monitor, one flexible and one hard disk drive and a keyboard. Remove
all third-party options, and reinstall one at a time, checking the system after
each installation.
3. Boot the system. If the system does not function, refer to the following
procedures. If you get an error message, see the section “Error Messages.”
If the System Will Not Power On
Follow these steps:
1. Check to ensure that all cables and power cords are firmly plugged into
their proper receptacles.
2. Check to ensure that all parts of the system are turned on and
properly adjusted.
3. If the server is plugged into a switched multiple-outlet box, make sure the
switch on the outlet box is turned on.
4. Plug a different electrical device (such as a printer) into the power outlet,
and turn it on.
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If the System Powers On but the System Fails the POST
(Power-On Self Test)
Do one of the following:
• If the system gives a series of beeps, this indicates a system error. Contact
HP or your reseller.
• If the system fails POST and an error message displays on the screen, see
the section “Error Messages.” If the suggested solutions do not solve your
problem, contact HP or your reseller.
If the System Passes the POST (Power-On Self Test)
but Will Not Function
If an error message displays on the screen, read the error message text for actions
to take. If the actions do not solve your problem, contact your reseller.
If there is no error message, follow these steps:
1. Check to ensure that the HP NetServer is configured correctly in the EISA
Configuration Utility.
2. If the server still does not work, turn it off and remove all external
peripherals, except the monitor and keyboard. Test to see if the server now
works.
3. If the server still doesn’t work, turn off the monitor, the server, and all
external devices, and check the internal hardware, as follows:
a. Unplug the power cord and all telephone cables. Remove the HP
NetServer cover.
b. Check that all accessory boards are firmly seated in their slots.
c. Ensure that all disk drive power and data cables are securely and
properly connected. Verify the mass storage configuration with the
cabling and switch diagrams on the Service Reference Label under the
top cover or in Information Assistant.
d. Verify that switches and jumpers on the upper-shelf mass storage
devices and boards are properly set. Check the manuals that came with
the devices.
e. Verify that the SIMMs are firmly seated on the Memory Board. Verify
that added SIMMs are HP SIMMs (see the Product Reference Label on
the side of the chassis for order numbers).
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f. Replace the NetServer cover.
g. Replace all power cords and power cables.
h. Turn on the monitor.
i. Turn on the server.
j. Check for error messages.
4. Run the HP NetServer Diagnostic Assistant Disk located on a flexible disk
mounted inside your HP NetServer in a plastic pouch.
Error Messages
If you get an error message, insert your HP Navigator CD-ROM into the
CD-ROM drive and press the Reset button on the front of the HP NetServer.
An error message utility will automatically display the error message and a
possible solution.
For a complete list of error messages and solutions see the HP NetServer
Information Assistant program on the HP Navigator CD-ROM. HP Information
Assistant runs on an HP Vectra or other PC running Windows 3.1 and above,
Windows 95 or Windows NT.
23
5 Service and Support
System Design, Integration, and Support
The hardware, utility software, and any operating system or environment software
supplied by Hewlett-Packard provide an enhanced industry-standard base. A
network operating system, utilities, and application software have been added to
create your complete system.
The most effective source of system and software support is the organization that
designed and configured your complete system. This can be a reseller, a
consultant, or your company’s information systems department.
The organization that worked with you to define your application and
configuration—including hardware or software not supplied by HP—knows your
unique operating procedures and can provide local, personal, and uniquely
responsive support.
Your Authorized Reseller is backed by special HP resources; your company’s
information systems department is normally backed by a Response Center
telephone support contract from HP.
If you have designed and configured the system yourself, you are filling the role of
reseller, consultant, or information systems department yourself—and you must
work with the different hardware and software manufacturers to obtain assistance.
Refer to each manufacturer’s documentation for information on obtaining
telephone support, repair service, World Wide Web, Internet FTP, BBS, and/or
automated fax support. If you are performing system integration, we recommend
that you subscribe to CompuServe, as described later in this chapter.
For topics that require on-site visits or continuing contact, such as network design,
performance tuning, and mainframe communication, paid consulting is available
from value-added resellers, independent consultants, and HP’s Professional
Services Organization.
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Information and Support When You Need It
Hewlett-Packard offers a complete set of support and information sources—each
discussed in this chapter:
• HP NetServer Navigator CD-ROM Release History and Status Report
• HP NetServer Information Assistant
• CompuServe discussion forum and library
• World Wide Web and Internet FTP
• Bulletin Board System
• Automated Fax
• HP Repair and Telephone Support
HP provides a complete communications program to help you keep up to date with
your HP NetServer:
• HP NetServer Support News
• HP NetServer Navigator CD-ROM Subscription
This chapter also covers the following:
• Ordering HP cables, drive trays, and manuals
• Contacting HP’s Regional Headquarters
• Joining CompuServe
HP NetServer Navigator CD-ROM Release History
and Status Report
To ensure that you have the latest versions of the software, obtain the current HP
NetServer Navigator CD-ROM Release History. The Release History is updated
for each new release of the CD-ROM.
The Release History briefly describes the following for each release:
• Major changes to the HP Navigator CD-ROM that were made for that
release
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• Version number
• Release date
• Part number of the HP Navigator CD-ROM
• Document Number
The Status Report for your specific HP NetServer Navigator CD-ROM describes
in detail any software updates between this version of the CD-ROM and the
previous version.
To obtain a Release History or a Status Report, you will need a
Document Number.
• Release History: Document Number is 6005
• Status Report: The number is different for each Status Report. Each
version of the HP NetServer Navigator CD-ROM has a four-digit
Document Number printed on the disk.
You can obtain the Release History and Status Report for your CD-ROM in one of
these ways:
• Internet WWW: http://www.hp.com/go/netserver.
• Internet FTP: ftp//ftp.netserver.hp.com; logon: anonymous; password:
<your e-mail address>; cd nsnavcd; get <document number>.txt
• BBS: Call (1 408) 553-3500; download <document number>.txt from the
NSNAVCD library
• CompuServe: GO HPPC; download <document number>.txt from the
NetServer library
• Fax: Call HP’s fax system at (1 800) 333-1917. Outside the U.S. and
Canada, call (1 208) 344-4809 from your fax machine. Request the fax
using the Document Number.
HP NetServer Information Assistant
The HP NetServer Information Assistant is an information retrieval system for
quick access to information on HP NetServers and accessories, NOS installation
and tuning, and product service and support. It is included on the HP NetServer
Navigator CD-ROM shipped with your HP NetServer system.
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The HP NetServer Information Assistant gives you access to technical and product
information while you are installing and configuring your HP NetServer using the
HP Configuration Assistant. It is also installable from the HP NetServer
Navigator CD-ROM for information retrieval from any PC running Microsoft
Windows 3.1, Windows for Workgroups 3.11, or Windows NT.
The HP NetServer Information Assistant uses advanced hypertext techniques to
make the information highly retrievable.
For subscription information on the HP NetServer Navigator CD-ROM, which
contains the HP NetServer Information Assistant, obtain ordering instructions
from the library of the HPPC forum on CompuServe, via HP’s World Wide Web
home page, or from HP’s automated fax system. Each of these services is
described elsewhere in this chapter.
CompuServe Discussion Forum and Library
CompuServe, the worldwide electronic information utility, provides support,
technical data, and updated software drivers for the products of over 900 hardware
and software manufacturers, including Hewlett-Packard.
With a CompuServe account, you post your question publicly in a managed,
focused forum dedicated to one manufacturer or topic. People who regularly visit
that forum read your question and reply within a day or two. If the topic is
complex or controversial, an electronic discussion may start among several
people—providing you with a group consensus.
HP products are covered on CompuServe in forums operated by independent
consultants. The NetServer section of the HPPC forum is visited regularly by HP
employees and a group of knowledgeable and friendly NetServer users. Libraries
are maintained that contain newsletters, technical articles, drivers, and other
software modules. Enter “GO HPPC” to reach the HP Systems Forum.
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There are CompuServe forums covering most hardware and software
manufacturers. In addition to the HPPC forum, some other forums of interest
to HP NetServer owners include those for Banyan®, IBM® OS/2, Intel,
HP Peripherals, Lotus®, Microsoft Windows NT®, Novell®, Oracle®, SCO,
and Sybase®.
See “Joining CompuServe,” at the end of this chapter, to open a CompuServe
account (with a free introductory membership and free usage credit).
World Wide Web and Internet FTP
HP has a home page on the Internet World Wide Web—
http://www.hp.com/go/netserver. From there, you can jump to the NetServer
home page.
You can also download NetServer files from HP via Internet FTP by entering the
following:
address: ftp://ftp.netserver.hp.com
logon: anonymous
password: <your e-mail address>
Bulletin Board System
The HP NetServer Support BBS is for downloading only, Messages asking
support questions should be left in the HPPC forum on CompuServe.
The HP NetServer Support BBS has eight lines. The Datacomm specifications are
as follows:
• 300/1200/2400/9600/14400 baud
• 103/212/V22bis/HST/V32/V32bis/V42 bis/MNP standards
• No parity, 8 data bits, 1 stop bit (N,8,1)
• ASCII, XMODEM, 1K-XMODEM, YMODEM, YMODEM-G,
YMODEM-batch, ZMODEM, KERMIT, and Super Kermit file
transfer protocols
Call (1 408) 553-3500 to connect to the HP NetServer Support BBS.
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Automated Fax
HP’s automated fax system contains full product data sheets, price guides, and a
subset of the HP NetServer support information.
In the U.S., call (1 800) 333-1917 from a push button tone phone to request that an
index of available documents be sent to your fax machine. Call again to select the
documents that you want transmitted.
Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine. Use
the handset and touch-tone keyboard on your fax machine to request an index of
available documents. After you have made your choice, you are instructed to
press START on your fax machine and hang up the handset. The telephone
connection is maintained and used to send the fax to your machine. Call again
from your fax machine to select the documents that you want transmitted to you.
If you are using a fax modem instead of a fax machine, this process works only if
your fax software provides a START command.
HP NetServer Support News
HP NetServer Support News is an electronic newsletter dedicated to bringing you
late-breaking product and support information on HP NetServer products.
This newsletter is published once a month and it contains the latest news since
the last edition of the HP Support Assistant CD-ROM (described earlier in this
chapter). The information in the newsletters is added to the next edition of the
HP Support Assistant CD-ROM.
HP NetServer Support News can be obtained in several ways:
• From the library of the HPPC forum on CompuServe
• Via HP’s World Wide Web home page
• Via Internet FTP
• From HP’s Bulletin Board System
Each of these electronic sources is described in this chapter.
The most convenient way to keep up-to-date is to visit the HPPC forum on
CompuServe regularly. Issues of HP NetServer Support News are posted in the
forum as they come out—part of the ongoing seminar on HP NetServer systems.
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Telephone Support
The HP-supplied hardware and software in HP servers are covered by no-charge
telephone assistance during the warranty period. In some geographic areas this
telephone support is provided by Hewlett-Packard; in other areas, telephone
support is provided by your reseller.
Telephone support is generally available from the manufacturers and resellers of
the various non-HP hardware and software components.
Hewlett-Packard provides telephone assistance in installing, configuring, and
diagnosing the server such that one local client PC is able to log into an HP-tested
network operating system.
Assistance with additional functions, such as system design, operating system
upgrades, or performance optimization—and assistance with other technical areas,
such as cabling, non-HP hardware, or multiple operating system environments—is
available from Hewlett-Packard, resellers, or consultants at additional charge. For
example, HP offers Network Phone-In Support Service with a 7-day, 24-hour
option for network operating systems and multi-vendor hardware. Contact your
local HP office for details.
For non-HP products, support numbers are included in the product documentation
or are available from your reseller.
Obtaining HP Repair and Telephone Support
The “Warranty and Software License” chapter of this guide gives details of the
hardware warranty—including which HP products are covered, travel limitations,
charges for non-HP-caused service calls, etc.
Please refer to the “Troubleshooting” chapter for the steps to follow before calling
for service.
U.S. and Canada. For hardware service and telephone support, contact either:
• Participating Service Authorized HP Personal Computer Reseller
• HP Customer Support Center (Colorado) (1 970) 635-1000- from 6 AM to
8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM
Mountain Time on Saturday
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Europe. For hardware service and telephone support, contact either:
• Participating Service Authorized HP Personal Computer Reseller
• HP Customer Support Center (Amsterdam):
Dutch language
(+31 20) 581-3331
English language
(+31 20) 581-3330
German language
(+31 20) 581-3333
French language
(+31 20) 581-3332
Italian language
(+31 20) 581-3338
Spanish language
(+31 20) 581-3339
Other countries. For hardware service, contact your local HP office. For
telephone support, contact your authorized HP reseller.
Ordering HP Cables, Drive Trays, and
Technical Publications
If you need more technical information, Hewlett-Packard publishes other
references that you can order from HP, such as the HP NetServer Product Line
Service Handbook.
NOTE
Service information, including the publication Dealer
Configuration (CFG) File Creation Guide, is also available on
the HP NetServer Navigator CD-ROM.
Telephone Ordering Information
U.S.
• To identify a part or manual: BBS (1 800) 635-7278;
automated fax (1 800) 333-1917; voice (1 916) 783-0804.
• To order with a credit card: (1 800) 227-8164.
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Canada
• Call (1 800) 387-3154.
• Also available for part or manual identification: automated fax (1 800) 3331917; voice (1 916) 783-0804.
Latin America
• Call your local HP office or (1 305) 267-4220 (Miami).
• Also available for part or manual identification: call (1 208) 344-4809 from
your fax machine; voice (1 916) 783-0804.
Other countries.
• Call your local HP office.
• Also available for part or manual identification: call (1 208) 344-4809 from
your fax machine; voice (1 916) 783-0804.
Contacting HP Regional Headquarters
Should you need to contact Hewlett-Packard, check your local telephone directory
for the HP Sales and Service Office near you. If you cannot locate an HP office,
contact one of the Worldwide HP Marketing Headquarters listed here:
Asia/Pacific Headquarters
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Sq.
1 Matheson Street, Causeway Bay
Hong Kong
Phone: (+852) 599-7777
Fax: (+852) 506-9261
Latin America Headquarters
Hewlett-Packard Company
Waterford Building, 9th Floor
5200 Blue Lagoon
Miami, FL 33126, USA
Phone: (+1 305) 267-4220
Fax: (+1 305) 267-4247
Europe/Middle East/Africa
Hewlett-Packard S.A.
150, route du Nant-d’Avril
1217 Meyrin 2/Geneva
Switzerland
Phone: (+41 22) 780-8111
Fax: (+41 22) 780-8542
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Joining CompuServe
To open a CompuServe account or to obtain information on access numbers and
charges in your country, you can purchase a CompuServe startup kit at a computer
software reseller or you can contact CompuServe directly.
Mention “Representative 133” to receive a free introductory membership with a
free usage credit.
CompuServe
P.O. Box 20212
Columbus, Ohio 43220
(1 800) 524-3388
Direct: (1 614) 529-1349
Fax: (1 614)529-1610
CompuServe Europe
Postfach 11 69
82001 Unterbaching/Muenchen Germany
Freephone: 0130-37-32
Direct: (+49 89) 66-535-111
Fax: (+49 89) 66-535-242
CompuServe also has offices and agents in the following countries:
• Argentina—CompuServe S.A., Buenos Aires
• Australia/NZ—CompuServe Pacific, Fujitsu Australia, Chatswood NSW
• Chile—ChilePac, Santiago
• France—CompuServe SARL, Rueil
• Hong Kong—CompuServe Hong Kong, Motorola AirCommunications
• Hungary—CompuServe Hungary, Middle Europe Network, Budapest
• Israel—CompuServe Israel, Trendline Info. Comm., Tel Aviv
• Japan—NIFTY Corporation, Tokyo
• Mexico—CompuServe Mexico, Infoacces S.A. de C.V., Mexico City
• South Africa—CompuServe Africa, Lynnwood Ridge
• South Korea—ATEL Co. , Seoul
• Taiwan—TTN-Serve, Taiwan Telecomm, Taipei
• United Kingdom—CompuServe Ltd., Bristol
• Venezuela—CompuServe C.A. Venezuela, Caracas
From elsewhere, call CompuServe in the U.S. at (1 614) 529-1349.
Fax: (1 614) 529-1610.
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35
6 Warranty and Software License
This chapter contains the following warranties:
• HP NetServer LX Pro On-Site Limited Warranty
• HP Software Product License Agreement and Limited Warranty
HP NetServer LX Pro On-Site Limited Warranty
Three Year On-Site Limited Hardware Warranty
Hewlett-Packard (HP) warrants this hardware product against defects in materials
and workmanship for a period of three years from receipt by the original end-user
purchaser.
If HP receives notice of such defects during the warranty period, HP will either, at
its option, repair or replace products that prove to be defective. Some newlymanufactured products may contain remanufactured parts equivalent to new in
performance. Service parts are new or equivalent to new.
Should HP be unable to repair or replace the product within a reasonable amount
of time, the customer’s alternate exclusive remedy shall be a refund of the
purchase price upon return of the product.
Limitation of Warranty
The above warranty shall not apply to defects resulting from misuse (including
burned monitor screens and incorrect input voltage); unauthorized modification;
operation or storage outside the environmental specifications for the product; intransit damage; improper maintenance; or defects resulting from use of non-HP
software, accessories, media, supplies, consumables, or such items not designed
for use with the product.
HP makes no other express warranty, whether written or oral, with respect
to this product. Any implied warranty of merchantability or fitness is limited
to the one-year duration of this written warranty. Some states or provinces
do not allow limitations on how long an implied warranty lasts, so the above
limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state, or province to province.
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Limitation of Liability and Remedies
The remedies provided above are the customer’s sole and exclusive remedies.
In no event shall HP be liable for any direct, indirect, special, incidental, or
consequential damages, whether based on warranty, contract, tort, or any
other legal theory.
The foregoing limitation of liability shall not apply in the event that any HP
product sold hereunder is determined by a court of competent jurisdiction to
be defective and to have directly caused bodily injury, death, or property
damage; provided, that in no event shall HP’s liability for property damage
exceed the greater of $50,000 or the purchase price of the specific product
that caused such damage.
Some states or provinces do not allow the exclusion or limitation of incidental
or consequential damages—including lost profit—so the above limitation or
exclusion may not apply to you.
Obtaining Warranty Service
U.S. and Canada. For hardware service and telephone support, contact either:
• A participating Service Authorized HP Personal Computer Reseller.
• HP Customer Support Center (Colorado) (1 970) 635-1000
Europe. For hardware service and telephone support, contact either:
• A participating Service Authorized HP Personal Computer Reseller.
• HP Customer Support Center (Amsterdam)
Dutch language
(+31 20) 581-3331
English language
(+31 20) 581-3330
German language
(+31 20) 581-3333
French language
(+31 20) 581-3332
Italian language
(+31 20) 581-3338
Spanish language
(+31 20) 581-3339
Other countries. For hardware service, contact your local HP office. For
telephone support, contact your authorized HP reseller.
Warranty start date. The customer must be prepared to supply proof of the
purchase date.
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Equipment location. The on-site warranty is limited to products that remain in
the country of original end-user purchase from HP or an Authorized HP Personal
Computer Reseller.
Outside the country of original purchase, on-site warranty service is available only
by prior arrangement—either through purchase of the product at HP’s
International Price, with the destination specified at time of order, or through
purchase of a service contract from the HP Subsidiary or Distributor in the
destination country. Otherwise, the product must be returned by the customer to
the country of original purchase for service.
Parts covered. The system processor unit, monitor, keyboard, and HewlettPackard accessories inside the system processor unit—such as mass storage
devices sold as complete HP system accessory kits, HP SIMMs, HP video
adapters, and HP interface controllers—are covered by this warranty.
Customer-replaceable parts—such as the keyboard or monitor— may be serviced
through expedited part shipment. In this event, HP will prepay shipping charges,
duty, and taxes; provide telephone assistance on replacement of the component;
and pay shipping charges, duty, and taxes for any part that HP asks to be returned.
HP mass storage devices—such as hard drives and DAT drives—sold as
component mechanisms are not covered by this on-site warranty. They are
covered under a component replacement warranty provided by the distributor.
HP/Colorado Memory Systems internal tape drives are not covered by this onsite warranty—they are covered under a replacement warranty included with
the product.
HP products external to the system processor unit—such as external storage
subsystems, printers, and other peripherals—are covered by the applicable
warranties for those products; HP software is covered by the HP Software Product
Limited Warranty.
Non-HP products. On-site visits caused by non-Hewlett-Packard products—
whether internal to the system processor unit (such as non-HP SIMMs) or external
to the system processor unit (such as LAN cabling)—are subject to standard perincident travel and labor charges.
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Travel restrictions and response time. On-site service for this product is
restricted or unavailable in certain locations. In HP Excluded Travel Areas—areas
where geographical obstacles, undeveloped roads, or unsuitable public
transportation prohibit routine travel—service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) for HP Travel Zones 1, 2, and 3
(generally 100 miles or 160 km from the HP office). Response time is second
business day for Zones 4 and 5 (200 miles, 320 km); third business day for Zone 6
(300 miles, 480 km); and negotiated beyond Zone 6. The HP Worldwide
Customer Support Travel Guide is available from any HP Sales Office.
Travel restrictions and response time for reseller service are defined by the
participating reseller.
Service contracts that provide after-hours or weekend coverage, faster response
time, or service in an HP Excluded Travel Area are generally available from HP or
an authorized reseller at additional charge.
Customer Responsibilities
The customer may be required to run HP-supplied configuration and diagnostic
programs before an on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs.
For on-site service, the customer must provide the following: access to the
product; adequate working space and facilities within a reasonable distance of the
product; access to and use of all information and facilities determined necessary by
HP to service the product; and operating supplies and consumables such as the
customer would use during normal operation.
When service is being performed on-site, an adult representative of the customer
must be present at all times. The customer must state if the product is being used
in an environment that poses a potential health hazard to repair personnel; HP or
the servicing reseller may require that the product be maintained by customer
personnel under direct HP or reseller supervision.
Obtaining Return Warranty Service
If on-site warranty service is not applicable, the product must be returned to a
service facility designated by HP. The customer must enclose a copy of a
document proving date of purchase.
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The customer shall prepay shipping charges (and shall pay all duty and taxes)
for products returned to HP for warranty service. HP shall pay for return of
products to the customer except for products returned to the customer from
another country.
HP Software Product License Agreement
and Limited Warranty
Please carefully read this License Agreement before proceeding to operate this
equipment. Rights in the software are offered only on the condition that the
Customer agrees to all terms and conditions of the License Agreement.
Proceeding to operate the equipment indicates your acceptance of these terms and
conditions. If you do not agree to the License Agreement, you must now either
remove the software from your hard disk drive and destroy the master diskettes, or
return the complete computer and software for a full refund.
Software License Agreement
In return for payment of the applicable fee, Hewlett-Packard grants the Customer a
license in the software, subject to the following:
• Use
Customer may use the software on any one computer. Customer may not
network the software or otherwise use it on more than one computer.
Customer may not reverse assemble or decompile the software unless
authorized by law.
• Copies and Adaptations
Customer may make copies or adaptations of the software (a) for archival
purposes or (b) when copying or adaptation is an essential step in the use of
the software with a computer so long as the copies and adaptations are used
in no other manner.
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• Ownership
Customer agrees that he/she does not have any title or ownership of the
software, other than ownership of the physical media. Customer
acknowledges and agrees that the software is copyrighted and protected
under the copyright laws. Customer acknowledges and agrees that the
software may have been developed by a third-party software supplier
named in the copyright notices included with the software, who shall be
authorized to hold the Customer responsible for any copyright infringement
or violation of this Agreement.
• Transfer of Rights in Software
Customer may transfer rights in the software to a third party only as part of
the transfer of all rights and only if Customer obtains the prior agreement
of the third party to be bound by the terms of this License Agreement.
Upon such a transfer, Customer agrees that his/her rights in the software are
terminated and that he/she will either destroy his/her copies and adaptations
or deliver them to the third party.
• Sublicensing and Distribution
Customer may not lease, sublicense the software, or distribute copies or
adaptations of the software to the public in physical media or by
telecommunication without the prior written consent of Hewlett-Packard.
• Termination
Hewlett-Packard may terminate this software license for failure to comply
with any of these terms provided Hewlett-Packard has requested Customer
to cure the failure and Customer has failed to do so within thirty (30) days
of such notice.
• Updates and Upgrades
Customer agrees that the software does not include updates and upgrades
that may be available from Hewlett-Packard under a separate support
agreement.
• Export Clause
Customer agrees not to export or reexport the software or any copy or
adaptation in violation of the U.S. Export Administration regulations or
other applicable regulation.
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Warranty and Software License
• U.S. Government Restricted Rights
Use, duplication, or disclosure by the U.S. Government is subject to
restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical
Data and Computer Software clause in DFARS 252.227-7013. HewlettPackard Company. 3000 Hanover Street, Palo Alto, CA 94304 U.S.A.
Rights for non-DOD U.S. Government Departments and Agencies are as
set forth in FAR 52.227-19(c)(1,2).
Software Product Limited Warranty
Ninety-Day Limited Software Warranty
HP warrants for a period of ninety (90) days from the date of the purchase that the
software product will execute its programming instructions when all files are
properly installed. HP does not warrant that the operation of the software will be
uninterrupted or error free. In the event that this software product fails to execute
its programming instructions during the warranty period, Customer’s remedy shall
be a refund or repair. Should HP be unable to replace the media within a
reasonable amount of time, Customer’s alternate remedy shall be a refund of the
purchase price upon return of the product and all copies.
Removable Media (if supplied)
HP warrants the removable media, if supplied, upon which this product is recorded
to be free from defects in materials and workmanship under normal use for a
period of ninety (90) days from the date of purchase. In the event the media prove
to be defective during the warranty period, Customer’s remedy shall be to return
the media to HP for replacement. Should HP be unable to replace the media
within a reasonable amount of time, Customer’s alternate remedy shall be a refund
of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product.
Notice of Warranty Claims
Customer must notify HP in writing of any warranty claim not later than thirty (30)
days after the expiration of the warranty period.
Limitation of Warranty
HP makes no other express warranty, whether written or oral, with respect to this
product. Any implied warranty of merchantability or fitness for a particular
purpose is limited to the 90-day duration of this written warranty. Some states or
43
Chapter 6
Warranty and Software License
provinces do not allow limitations on how long an implied warranty lasts, so the
above limitation or exclusion may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that
vary from state to state, or province to province.
Limitation of Liability and Remedies
The remedies provided above are Customer’s sole and exclusive remedies. In no
event shall HP be liable for any direct, indirect, special, incidental, or
consequential damages (including lost profit) whether based on warranty, contract,
tort, or any other legal theory. Some states or provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Obtaining Warranty Service
You may obtain Warranty service from your Authorized HP Reseller or HP Sales
and Service Office.
Consumer transactions in Australia and the United Kingdom: The disclaimers and
limitations above shall not apply and shall not affect the statutory rights of
a Consumer.
44
A Specifications
The specifications listed below can vary if you install a mass storage device in
your server that has more stringent environmental limits. Make sure that the
operating environment for your server is suitable for all the mass storage devices
that you are using.
Environment
Temperature
Operating
5° to 35° C (41° to 95° F)
Non-operating
–40° to +70° C (–40° to +158° F)
Humidity (noncondensing)
Operating
20% to 80% relative humidity
Non-operating
90% relative humidity
Altitude
Operating
3,046 m (10,000 ft)
Non-operating
12,200 m (40,000 ft)
Maximum Air Conditioning Load
Less than 1058 KCal (4200 BTU)
Minimum Clearance
Front
1 m (39 inches)
Back
15 cm (6 inches) ventilated space
45
Appendix A
Specifications
Weight and Dimensions
System Processing Unit (SPU)
With Casters
Without Casters
Height
630 mm (24.57 in)
570 mm (22.23 in)
Width
425 mm (16.58 in)
425 mm (16.58 in)
Depth
650 mm (25.35 in)
650 mm (25.35 in)
Weight
Minimum: 59 kg (131 lb)
Maximum: 85 kg (187 lb.)
System footprint
676 x 454 mm (26.625 x 17.875 in)
Keyboard
Height
3.4 cm (1.4 in)
Width
46.8 cm (18.4 in)
Depth
19.8 cm (7.8 in)
Weight
1.9 kilograms (4.2 lb.)
Cable Length
Keyboard cable
3 m (9.9 ft)
Power Supply Specifications
Power Supply Module
AC input
Auto-Ranging Power Supply
100 to 127 VAC ~ 8 A at 50/60 Hz
200 to 240 VAC ~ 4 A at 50/60 Hz
DC output
410 W maximum, continuous
Power Supply System
AC input
Auto-Ranging Power Supply
100 to 127 VAC ~ 12 A at 50/60 Hz
200 to 240 VAC ~ 6 A at 50/60 Hz
DC output
46
790 W maximum, continuous
B Regulatory Information
Notice for USA: FCC Radio Frequency
Emissions Statements
Class B Product Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates and uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Hewlett-Packard’s system certification tests were conducted with HP-supported
peripheral devices and HP shielded cables, such as those you receive with your
computer. Changes or modifications not expressly approved by Hewlett-Packard
could void the user’s authority to operate the equipment. Cables used with this
device must be properly shielded to comply with the requirements of the FCC.
Class A Product Statement: Warning for Accessories
Installation and use of a Class A accessory (such as a network interface card)
creates a system that meets the requirements for industrial and commercial
environments. This equipment has been tested and found to comply with the limits
for Class A digital devices, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
47
Appendix B
Regulatory Information
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user is required to correct the
interference at their own expense.
Laser Safety Statement
WARNING
To prevent fire or shock hazard, do not expose the unit to rain
or moisture.
To avoid electrical shock, do not open the cabinet. Refer
servicing to qualified personnel only.
CAUTION
This CD-ROM mass storage system contains a laser system
and is classified as a “Class-1 Laser Product” under a U.S.
Department of Health and Human Services (DHHS) Radiation
Performance standard according to the Radiation Control for
Health and Safety Act of 1968.
To ensure proper use of this product, please read this
instruction manual carefully and retain for future reference.
Should the unit ever require maintenance, contact an
authorized service location.
CAUTION
48
Use of controls, adjustments or the performance procedures
other than those specified herin may result in hazardous
radiation exposure. To prevent direct exposure to laser beam,
do not try to open the enclosure.
Appendix B
Regulatory Information
CLASS 1
LASER
PRODUCT
This CD-ROM Drive Unit is classified as a CLASS 1
LASER PRODUCT.
LASSER
KLASSE 1
PRODUKT
The CLASS 1 LASER PRODUCT label is located on
the top of the drive.
Bei diesem CD-ROM-Laufwerk CDU56S handelt es
sich um ein Laser-Produkt der Klasse 1. Ein
entsprechender Aufkelber mit der Beschriftung LASER
KLASSE 1 PRODUKT befindet sich der Obersiete des
Geräts.
Notice for Canada: DOC Requirements
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
Notice for EU:
Warning for LAN Connection
A plug-in network interface card, such as an HP LAN Adapter, in your HP
NetServer is intended for use in an industrial or commercial environment. This
connection has been found to comply with CISPR 22 Class A EMC emission
limits. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
49
Appendix B
Regulatory Information
Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name: Hewlett-Packard Company
Hewlett-Packard Pte Ltd
Manufacturer’s Address: 5301 Stevens Creek Blvd. 452 Alexandria Road
Santa Clara, CA 95052 Singapore 119951
USA
declares, that the product
Product Name: Network Server
Model Number(s): HP NetServer 6/166 LX Pro, 6/166 LX2 Pro, 6/200 LX Pro and
6/200 LX2 Pro
Product Options: All
conforms to the following Product Specifications:
Safety: IEC 950:1991 + A1, A2 / EN 60950:1992 + A1, A2
EMC: CISPR 22:1993 / EN 55022 (1994) - Class B 1, 2
EN61000-3-2:1995
EN 50082-1:1992 - Generic Immunity
IEC 801-2:1991, 4 kV CD, 8 kV AD
IEC 801-3:1984, 3V/m
IEC 801-4:1988, 0.5 kV Signal Lines, 1 kV Power Lines
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the
EMC
Directive 89/336/EEC.
1) The Product was tested in a typical configuration with Hewlett-Packard peripherals.
2) Models configured with a network interface card comply with CISPR 22 / EN 55022 Class A limits.
Santa Clara, March 31, 1996
Linda K. Dolan / Quality Manager
Singapore, March 31, 1996
Seah Beng Geok / Quality Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,
Department ZQ / Standards Europe, Herrenberger Straße 130, D-7030 Böblingen (FAX: + 49-7031143143)
50
Appendix B
Regulatory Information
Notice for Finland: Laser Safety Statement
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP NetServer LX - verkkopalvelimeen voidaan asentaa lisävarusteena
laitteensisainen CD-ROM-lukulaite, joka on laserlaite.
Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen
ulkopuolelle. Laitteen turvallisuusluokka omn määritetty standardin EN 60825
(1991) mukaisesti.
Notice for Germany
Noise Declaration and Ergonomics
LpA < 70 dB (A)
am Arbeitsplatz (operator position)
normaler Betrieb (normal position)
nach DIN 45635 T. 19 (per ISO 7779)
This product has not been evaluated for compliance with the ZH1/618 ergonomic
requirements.
Laser Safety Statement
VORSICHT
Diese Gerät enthält ein Laser-System und ist als "LASER
PRODUKT DER KLASSE 1" klassifiziert. Für den richtigen
Gebrauch dieses Modells die Bedienungsanleitung sorgfältig
durchlesen und als Referenz aufbewahren. Falls Probleme mit
diesem Modell aufreten, die nächste "authorisierte ServicesVerrtetung" benachrichtigen. Um einen direkten Kontakt mit
dem Laserstrahl zu vermeiden, soll das Gehäuse nicht geöffnet
werden.
51
Appendix B
VORSICHT
Regulatory Information
Die Verwendung von anderen Steuerungen oder Einstellungen
oder das Durchführen von anderen Vorgängen als in der
Bedienungsanleitung beschrieben kann gefährliche
Strahlenexpositionen zur Folge haben.
Notice for Japan: VCCI Statement
(Translation)
This equipment is in the 2nd Class category (information technology equipment to
be used in a residential area or an adjacent area thereto) and conforms to the
standards set by the Voluntary Control Council For Interference by Information
Technology Equipment aimed at preventing radio interference in such
residential area.
When used near a radio or TV receiver, it may become the cause of radio
interference.
Read the instructions for correct handling.
52
Appendix B
Regulatory Information
Notice for Korea: RFI Statement
(Translation)
User Guide (Class A)
Please note that this equipment has been approved for business purposes with
regard to electromagnetic interference. If purchased in error for use in a
residential area, you may wish to exchange the equipment where you purchased it.
Notice for Mexico: Hardware Warranty Statement
This warranty statement applies only to sales in Mexico.
Póliza de Garantía
Hewlett-Packard de México, S. A. de C. V. con domicilios en:
Guadalajara, Jalisco
Montemorelos No. 299
Fracc. Loma Bonita, 45060
Tel. 669 95 00
Monterrey, Nvo. León
Calz. Del Valle O. No. 409
4º Piso, Col. Del Valle
Garza García, 76030
Tel. 378 42 40
México, D.F.
Prolongación Reforma No. 470
Col. Lomas de Sta. Fe, 01210
Delegación Alvaro Obregón
Tel. 326 46 00
Garantiza este producto por el término de treinta y seis meses en todas sus partes y
mano de obra contra cualquier defecto de fabricación y funcionamiento a partir de
la fecha de entrega al consumidor final. En el caso de productos que requieran de
enseñanza o adiestramiento en su manejo o en su instalación, a partir de la fecha
en que hubiese quedado operando normalmente el producto después de su
instalación en el domicilio que señale el consumidor.
53
Appendix B
Regulatory Information
CONDICIONES
1. Centros de Servicio, Refacciones y Partes:
Para hacer efectiva esta garantía, no podrán exigirse mayores requisitos que la
presentación de esta póliza junta con el producto en el lugar donde fue
adquirido o en cualquiera de los centros de servicio ubicados en los
domicilios de la parte superior de esta hoja, mismos en los que se pueden
adquirir refacciones y partes.
2. Cobertura:
La Empresa se compromete a reparar o cambiar el producto, así como las
piezas y componentes defectuosos del mismo, sin ningún cargo para el
consumidor. Los gastos de transportación que se deriven de su cumplimiento
serán cubiertos por Hewlett-Packard de México, S. A. de C. V.
3. Tiempo de Reparación:
El tiempo de reparación en ningún caso será mayor a treinta días contados a
partir de la recepción del producto en cualquiera de los sitios en donde pueda
hacerse efectiva la garantía.
4. Limitaciones:
Esta garantía no es válida en los siguientes casos:
A. Cuando el producto ha sido utilizado en condiciones distintas a las
normales.
B. Cuando el producto no ha sido operado de acuerdo con el
instructivo de uso en idioma Español proporcionado.
C. Cuando el producto ha sido alterado o reparado por personas no
autorizadas por Hewlett-Packard de México, S.A. de C. V.
Producto
M arca
N o. de Se rie
M od elo
N om bre del D istribuidor
D irección : ( C alle, N ú m ero, C olonia o Poblado, D elegación o M unicipio )
C.P.
C iudad.
Estado
Fecha de en treg a o instalación
54
Teléfono
Appendix B
Regulatory Information
Notas
El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa
comercial donde adquirió el producto.
En caso de que la presente garantía se extraviara, el consumidor puede recurrir a
su proveedor para que se le expida otra póliza de garantía, previa presentación de
la nota de compra o factura respectiva.
Notice for U.K.: General Approval
The HP NetServer LX is approved under approval number NS/G/ 1234/J/100003
for indirect connection to Public Telecommunication Systems in the U.K.
55
Index
A
automated FAX help system, 30
B
BBS
HP support bulletin board, 28, 29, 30
C
CompuServe, 28
configuring your HP NetServer
custom configuration, 3
D
Diagnostic Assistant, 3, 4, 19
disk array configuration, 2
E
EISA Configuration Utility, 2
environmental specifications, 43, 53
error messages, 23
F
FAX help systems, 30
G
getting help, 25
H
hardware repair
warranty information for, 35
help, 25
CompuServe, 28, 34
electronic newsletter, 30
FAX systems for, 30
for system and software support, 25
from Hewlett-Packard, 33
HP PC support bulletin board, 28, 29,
30
Internet, 29
Release History, 26
repairs, 31
Status Report, 26
Support News, 30
system documentation, 27
telephone support, 31
HP Navigator CD-ROM, 1
humidity, 43
I
Information Assistant, 7, 27
accesssing, 1
contents, 1
copy, 9
features, 7
finding information, 7
getting help, 7
installation, 10
printing, 9
Readme file, 1
using, 7
interference, 45
Internet, 29
J
JetSet Utility, 2
L
license agreement for software, 39
M
maximum air conditioning load, 43
N
Navigator CD-ROM
changing date and time, 5
Configuration Assistant, 2
contents, 1
Information Assistant, 1
Management Solutions, 3
NetServer Assistant, 3
Release History, 26
Status Report, 26
57
Index
utilities, 4
NetServer Assistant, 3
NSA, 3
O
on-site warranty information, 35
P
power supply specifications, 44
R
regulatory information, 45
return warranty service, 38
S
software
license agreement for, 39
support for, 25
warranty for, 41
support
Release History, 26
Status Report, 26
system configuration, 2
system support, 25
58
T
telephone support, 31
temperature, 43
troubleshooting
basics, 20
error messages, 23
finding the problem, 20
tools, 19
U
UPS
NetWare installation, 16
NT installation, 13
utilities, 4
Diagnostic Assistant, 3, 4
Error Message Utility, 5
Event Log Report Utility, 4
Print or View Configuration, 5
W
warranty information
for hardware, 35
for software, 41
weight and dimensions, 44
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