Network Communication Platform

Network Communication Platform
Network Communication Platform
KX-NCP500 and KX-NCP1000
Unified Communication Solutions
Network Communication Platforms are advanced
communication solutions designed to enable businesses
achieve Unified Communications by enhancing and
streamlining office communications with presence
enriched productivity applications.
Facilitating more effective ways of communications with
both your employees and customers - the NCP platforms
allow anytime anywhere access to a whole host of business
communication applications via a range of smart and
user-friendly wired and wireless devices. NCP platforms enabling businesses to effectively reach, serve, and retain
your customers.
Every Call Matters
Unified Communications - Simplified
Panasonic Network Communication Platforms (KX-NCP) are advanced
communication solutions designed to enable businesses achieve Unified
Communications by enhancing and streamlining office communications
with presence enriched productivity applications.
Facilitating more effective ways of communications with both your employees
and customers - the NCP platforms allow anytime anywhere access to a whole
host of business communication applications via a range of smart and intuitive
wired and wireless devices. These include intelligent IP telephones, advanced
digital phones, softphone for PDA, DECT wireless portable stations, as well as
standard analogue extensions. Further, integration with mobile phones allow
mobile users and remote workers to stay connected even while on the move.
Convergence ready – the NCP platforms provide innovative IP telephony features
and functionalities over both local office and broadband networks, and can
connect with an ever growing list of SIP telephony providers helping businesses
to reduce communication costs.
Feature Rich Platform to Enhance Your Business
Enhance your business with solutions designed to meet your ever changing needs - with wireless mobility,
advanced productivity applications, network based solutions and a common infrastructure that supports
companies with distributed and geographically diverse office locations and help connect all your users with
customers - wherever they may be.
Simple to deploy, administer and maintain – the Panasonic NCP Unified Communications Solution is a highly
reliable, extensible and feature-rich business platform that sits comfortably within your converged voice and data
network - providing you with improved business productivity.
KX-NCP - Key Benefits
Highly modular and designed to improve your business communication workflow - the new NCP platforms are
ideal communication systems that solve many of your business communication needs today. With intelligent call
routing and call centre functionality, together with integral desktop productivity applications – the NCP platform
enables businesses to effectively reach, serve, and retain your customers. These new platforms are packed with
features and applications that can enhance your business productivity. Some of the key benefits include:
• A converged network platform to enable businesses to implement Unified Communications
• Integrated SIP telephony via SIP Trunking Providers
• Built-in support for Advanced IP extensions
• IP Phones and Softphones for Remote Workers and Remote Offices
• Desktop, Network, & Business Application Integration
• Built-in Voice Messaging and DISA functionality
• Advanced Unified messaging using optional KX-TVM50 and TVM200 voice processing systems
• Mobility application supporting mobile phones as office extensions
• Reduced Total Cost of Ownership
• Centralised Management & Upgrades
Enhance your business with a platform to enable unified communications - designed to handle the dynamic nature
of high-speed multi-faceted business communications of today and helping to connect all your users with
customers wherever they may be.
Your Investment - Protected
The Panasonic KX-NCP systems are designed to be modular, extensible and flexible in both technology and the
business application solutions it provides. Convergence ready - the systems can even leverage existing investments
in digital extensions and ISDN trunks. Designed with network based communication applications that – when
enabled – provide quick return on investment and peace of mind. Future proof design and open standards based
architecture means that customers can be assured that their investments are protected now and well into the future.
An Affordable System that Adds Value to Your Business
The Panasonic KX-NCP systems are extremely cost effective. As an example - Mobile integration can help businesses
manage their business hours and employee availability using "one number" to reach employees who remain
mobile while still be aware of mobile employee's availability and presence.
Reliability
The reliability of Panasonic NCP systems are assured by rigorous quality control and testing before these systems
leave the factory, guaranteeing you piece of mind. The NCP systems are also designed for quick and easy
maintenance to help keep any potential downtime to an absolute minimum.
Eco-Friendly
From manufacturing process to power consumption - the Panasonic KX-NCP systems are designed to be
environmentally friendly, helping you reduce your energy consumption. Mobile integration, multi-site networking
and collaboration tools can potentially further assist your company to reduce your overall carbon footprint by
helping to reduce travel costs.
Talk to your local Panasonic dealer to understand how your business can benefit from KX-NCP systems.
Streamline Business Communications
Panasonic NCP unified communications solutions can help businesses lower
costs, increase productivity and, connect all office locations wherever they
may be. The system is designed to effectively energize every aspect of the
company communications – allowing you quick return on investment.
Multisite Networking for Flexible Communications
KX-NCP Network Communication Platforms leverage the latest digital networking, Voice over IP (VoIP) and SIP
technologies to cost effectively handle intra-office, multi-site and long distance communications over converged
voice and data networks.
With KX-NCP systems, customers can manage both stand-alone, or networked systems connected via an IP network
from any location.
Multi-Site Solutions
Multi-site networking helps customers with multiple branch sites to benefit from lower
costs for branch-to-branch communication by either leveraging their existing corporate
Wide-Area-Networks (WANs), or using Managed VPN services available from network
service providers. The system supports both SIP and H.323 based inter-networking in
addition to the traditional ISDN QSIG connectivity.
Network Distribution Groups Over Multi-Site Deployment
Incoming Call Distribution (ICD) groups can be set up across multiple networked NCP
systems. The system supports simultaneous or delayed ringing for enhanced flexibility.
Network Busy Lamp Field Over Multi-Site Deployment
Network Busy Lamp Field (BLF) or Network Direct Station Selection (NDSS), allows
unique extensions across networked NCP systems to be monitored by a central
Network Operator using DSS keys, showing the operator the status of that particular
extension for across the network visibility.
Remote Administration over IP Network
With KX-NCP systems, administrators can remotely manage any deployment scenario –
whether a stand-alone system or a networked multi-site system connected over an IP
network using a networked PC with the necessary Unified Maintenance Console
application. Access and administer systems from virtually across the globe for quick
adds/moves and changes.
Digital Telephones
Mobile Devices
NCP
IP
Telephones
SIP
Telephones
PDA Softphone
Communication Assistant
Network Communication Platform
Access Unified Communications with any device
SIP Networking
Using the built-in SIP trunking interface, businesses now have the ability to connect the NCP Communication
Systems to the growing list of SIP based Internet Telephony Service Providers (ITSP) to achieve low-cost VoIP calls
over managed broadband IP networks.
Home Office
Head Office
ITSP
SIP
Branch Office
IP Cloud
(Managed QoS)
Multi-site Networking
Endless Possibilities with a wide range of devices
With the new KX-NCP Communication systems - businesses can choose from
any type of telephone terminals that fits their needs. The platform supports
the stylish and intuitive Digital and IP telephones, SIP phones, and DECT
wireless phones. And with support for a family of legacy telephones together
with fax - the KX-NCP gives companies an extensive choice of solutions to suit
their unique business telephony needs.
NT300 Series IP Terminals - A Perfect Team Player
KX-NCP platforms support the KX-NT300 Series IP telephones that are stylish, intuitive, user friendly, and comfortable
to use by all system telephone users.
The NT300 series IP telephones take you to a new dimension in audio experience, communications productivity,
broadband network connectivity and customer care. These IP telephones bring you the power of the advanced NCP
communication systems - allowing quick access to the entire range of advanced features and applications.
The IP Telephones come with high quality hands-free speakerphone and offer superb voice quality thanks to
advanced acoustic technology.
Packed with a whole host of features, the KX-NT300 Series IP telephones could not be any simpler to use.
These IP Phones include the following advanced features - designed to provide enhanced desktop usability and
comfort:
Large Alphanumeric Displays
Electronic self-labelling keys
Bluetooth module providing wireless headset support
Easy navigation key
A 2nd IP port to connect your PC
Double tilt adjustment allowing separate and independent tilt control for phone base and LCD display
Integration with your Data Network
The NT300 Series IP terminals connect directly into your data network, and provide IP-Telephony features with
enhanced levels of functionality and comfort comparable to the already proven digital system terminals. Users can
easily connect their PCs to the company Local Area Network (LAN) using the built-in 2-port Ethernet switch on the
back of the device - reducing desktop cable clutter.
Optional Bluetooth Module
Self Labelling Keys
Back-lit LCD Display
Easy To Navigate
Mult-tilt Angle Adjustment
KX-NT343
KX-NT346
KX-NT366
Panasonic Softphone for Wi-Fi Mobile Device
Panasonic IP Softphone for Windows Mobile devices enables mobile workers to have anytime anywhere access to
comprehensive and powerful business telephony on their Windows Mobile devices.
Panasonic IP Softphone for Windows Mobile is an IP telephone client for WiFi-enabled Windows Mobile based
devices. It provides transparent access to real time voice communications and productivity-enhancing Panasonic
Business Telephone System features such as call set up, transfer and multiparty conference – all in the convenience
of a handheld device.
The software helps you manage call appearances and provides access to speed dial numbers and other personal
calling
g features.
* Note: Optional PDA or mobile Phone required
SIP Telephone Support* -You Choose
With built-in support for the latest SIP technology, the KX-NCP can
support
ort SIP telephones as standard extensions. Companies can now use
Panasonic
sonic KX-HGT100 SIP telephone or their own choice of standard SIP
phones
es to support inhouse office users or remote workers, connecting
back to the office over high-speed broadband IP network from virtually
anywhere.
here.
* Please contact your local Panasonic dealer for further details.
KX-DT333
KX-DT343
KX-DT346
Advanced Digital Proprietary Terminals
The Panasonic KX-DT300 Series advanced desktop phones are designed for business users who require a range of
feature-rich telephony devices to match their constantly changing business needs.
These easy to use, advanced business class telephone devices are designed for effective daily communications.
Connected to the NCP platforms, the digital terminals are extremely reliable and provide a wide range of features to
support the right solution for all your business applications.
Ergonomically designed with features and functions to enhance users daily productivity, they are ideal for many
applications including contact centre agents, hotel rooms, to advanced desktop applications supporting a range of
wired and Bluetooth headsets.
Main Features
Hands-free Communication
with a Bluetooth Headset*1
High-visibility white
backlight*1
Double-Tilt Design*2
*1 Optional: Not available on the DT333/321
*2 Optional: Not available on the DT321
®
1
Bluetooth Module*
Message/Ringer Lamp
6 or 3 line 24-Character LCD
Connection for
3
Additional Key Module*
Headset
Jack
3
Programmable Keys* /
2
Self Labelling Keys*
Programmable Keys are the red/green
LED buttons. Self Labelling Keys are
the LCD displays
Programmable
Key Page
Navigation Key
(total of 4 page)
*1 KX-NT307. Optional. All Models except NT321
*2 Optional. KX-NT366
*3 Optional. KX-NT343/346, KX-DT333/343/346
Image: Model KX-NT366. Other Models may vary.
Digital Proprietary Telephones
KX-DT346
KX-DT343
KX-DT333
KX-DT303
KX-DT390
IP Proprietary Telephones
KX-NT366
KX-NT346
KX-NT343
KX-NT321
KX-NT303
KX-NT305
Desktop Productivity Applications
As personal computers have become an essential business tool - Panasonic has developed Network
Communication Platform to seamlessly integrate with advanced desktop productivity applications for improved
business efficiency.
Communication Assistant Productivity Application Suite
The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite
that blends powerful point and click telephony together with screen based presence, availability, integration with
Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools
to simplify and enhance real-time communications for business telephony users.
Designed for easy installation and maintenance - Communication Assistant can be deployed without the need of
any additional 3rd party server - making it an ideal solution for small to medium size businesses with limited IT
knowledge and staff.
Targeting all areas for enhancements –
Communication Assistant productivity suite includes:
Mode
Targeted Solution
Benefits
Communication Assistant Basic
Point and click unified communications Helps you visually control all your
communications from your PC.
for desk based or remote workers
Communication Assistant Pro
Point and click unified communications Helps you visually control all your
for desk based or remote workers.
communications from your PC. Stay informed of
Provides users with real-time presence users availability in difference locations
information
Communication Assistant
Supervisor
Team supervisors to monitor
employees' call activities.
Helps you to visually manage all your group
members telephony activities
VoiceMail Assistant Module
Enables unified messaging
Allows users to check their voicemail messages
visually from PC as well as forward messages to
others as .wav files.
Communication Assistant together with KX-NCP platform enables businesses to implement Unified
Communications - enhancing business productivity.
CA Pro
CA Basic
Remote Worker using Softphone
VM Assistant
Office worker checking Voice Mail
Office workers
CA Supervisor
Supervisor supporting team members
Communication Assistant - VM Assistant
VM Assistant allows Unified Messaging functionality - allowing users to access
and retrieve in the order they prefer - any voice messages left for them.
Companies using the optional advanced KX-TVM Voice Messaging solution can allow Communication Assistant users to visually manage their voice mails
with Voice Mail Assistant. VMA can be launched directly from Communication
Assistant via the Message icon. By using Voice Mail Assistant, user can:
• Visually see their voice messages as a list
• Skip messages forward or rewind by 4 seconds
• Change message playback speed
• Play and pause messages
• Delete messages
• Change voice mailbox settings
• Export a message to PC
• Send a message via E-mail
• Call back a person who has left a message
Communication Assistant IP Softphone
The Panasonic Communication Assistant IP Softphone module allows road warriors, sales and support staff, or any
other power user to use their computer as an IP Phone for anytime, anywhere access to unified communications.
The user simply needs to connect to the corporate IP network over a secure managed broadband connection to
enable the IP Softphone. All employees can be centrally connected to the corporate KX-NCP platform - providing
advanced desktop productivity based on highly cost effective VoIP communications.
Integration with Microsoft® Outlook®
Communication Assistant seamlessly integrates with Microsoft® Outlook® allowing users to easily dial contact
phone numbers and receive incoming call pop-up alerts.
PC Console
PC Console provides company operators with a powerful tool for improving
call-handling, efficiency, and customer service. PC Console displays information about a caller on the PC screen even before the operator takes the call
making it easier for operators to prioritise incoming calls, so important
customers are never kept waiting. Operators can quickly see which extensions
are busy and which are free, and can transfer calls and access powerful
features using simple drag-and-drop and point-and-click operations.
Integrating with Business Applications
The KX-NCP supports Computer Telephony Integration (CTI) enabling telephony and computers working in sync to
provide powerful PC based productivity tools. The system supports IP based CTI integration via the two mature
industry standards:
1. Telephony Application Programming Interface (TAPI), and
2. Computer Supported Telecommunications Applications (CSTA)
Leveraging TAPI and CSTA interfaces to augment business communication capabilities - businesses can integrate
with leading third party application solutions available in the market to provide software productivity applications
for businesses that cover all aspects of business requirements.
Wireless Solution for True Business Mobility
Businesses can increase employee availability and enhance customer service
by providing un-hindered access to wireless telephony.
Mobile/GSM Integration for Anytime Anywhere Mobility
Mobile phones are a compelling way for doing business
outside of the office. The KX-NCP supports the latest mobile
phone integration technology - enabling calls directed to an
office extension to be redirected to a Mobile telephone at a
lower, fixed cost. Calls can also be transferred back to an
office extension or to office voice mail system.
Employees with mobile phones can also initiate calls to their
customer from their mobile phones that appear to the
external customers as coming from the company rather
than the mobile phone - centralising all business
communications.
Mobile telephones can even be integrated into ICD groups
which allows incoming calls to ring both the desk phone and the mobile handset simultaneously, allowing users to
pick-up their calls on either their desk phone or mobile phone thereby providing "one number" access - increasing
contactability.
Multi-Cell DECT Wireless for Office Mobility Solution
The Panasonic office mobility solution lets you carry on your
conversation over lightweight, business-smart wireless DECT
terminals while you are away from your desk or moving
around the office. Using Wireless XDP (eXtra Device Port),
users can set their DECT wireless handsets to have the same
extension as their desk phone, and then receive calls even
when away from their desk.
The Multi-Cell DECT System provides automatic hand-over
between installed wireless cells - enhancing coverage and
giving you true communication mobility even within large
premises.
Easily see Incoming Calls and Messages
Easily to Dial in Dark Conditions
Easy to Read Blue Back-lit LCD
Headset Jack for Hands-Free Access
Water and Dust Resistant
Elegant, Smart and Sturdy – Business Mobility Terminals
With basic, business, or tough-type DECT that is able to handle harsh environments - you can be assured that no
matter what your needs - with Panasonic; you have the DECT Business mobility solution of your choice.
The KX-TCA256 DECT handset combines small size, light weight and durability, with a host of powerful business
telephony features, while the KX-TCA155 is a good choice for users who want good basic performance at a lower
cost. In addition, to handle tough environments - the KX-TCA355 ruggedised handset meets strict dust and splash
resistant IP54 standards.
6-line, Blue, backlit LCD display
Illuminated Keypad
Multiple Language Display
Speakerphone
Programmable Soft Keys
PBX functionality support
200 Entry Phonebook
Headset Compatible
9 Ringer Melodies
10 Programmable Hot Key Dialling
1
Vibrate Alert*
1
Meeting Mode*
2
IP54 Dust and Splash resistant*
*1 KX-TCA355 and KX-TCA256
*2 KX-TCA355 only
KX-TCA155
Basic Model
KX-TCA355
KX-TCA256
Tough Type Model
Compact Business
Model
Enjoy superb mobility whatever your business demands
Whether you work in an office, a factory, a warehouse, a supermarket, or other large facility, the Multi-Cell DECT
system keeps you in constant touch with colleagues and customers even when you are untethered and moving
within the work environment. Communication can easily be further extended outside the office by enabling mobile
integration functionality. Enjoy the freedom to communicate - wirelessly with crystal clear voice quality. Receive
your customers' calls – wherever you may be and make the most of every business opportunity that comes along.
Extending Office Mobility Wireless Communication
The KX-NCP systems allow wireless communications over an extended range by using multiple and High Density
cell stations that boost the flexibility and mobility of your wireless handsets.
The system provides automatic hand-over between installed wireless cells - enhancing coverage and giving you
true communication mobility even within large premises.
KX-A272
KX-TDA0141
KX-TDA0158
Repeater
2ch Cell Station
8ch Cell Station
Advanced Voice Messaging Solution
Voice guidance provides a user friendly interface to simplify and streamline
business communications by efficiently routing customer calls to the proper
department or agents. Further, voice mail storage facility can be used for
graceful offline call handling during busy hours - increasing overall
productivity and providing better customer service.
The KX-NCP systems offer three types of messaging solutions:
1. Built-In Solution: Built-in 2 channel Enhanced Simple Voice Messaging (ESVM) solution.
2. Optional Solution: ESVM2 (Option: KX-TDA0192) or ESVM4 (Option: KX-TDA0194) Enhanced SVM cards provide
added message recording and outgoing message handling capabilities that help ensure calls from your
customers are routed through properly and are always answered or processed gracefully. These optional cards
can be configured to run in three modes for complete flexibility:
a) SVM Mode: For Voice Mail only features.
b) MSG Mode: For DISA functionality leveraging Outgoing Message recordings. The MSG mode can also
support mobile telephone extension integration allowing for mobile telephones to be used as PBX
extensions.
c) SVM + MSG Mode: Allowing customers to have both a simple voice mail as well as DISA functionality.
Companies can even upload from PC high-quality sound files (8kHz, 16 bit .wav file) that can be played as
OGM recordings – for various outgoing message applications.
3. External Solution: Companies requiring enhanced voice messaging capabilities beyond the functions found on
the optional ESVM cards can upgrade to the external KX-TVM50 or KX-TVM200 messaging solutions providing
enhanced message applications and customer service. These external optional voice processing systems come
fully packed with business class voice messaging features, designed to help businesses handle every call in a
courteous and efficient manner.
Voice Messaging
ESVM
ESVM2 (KX-TDA0192)
ESVM4 (KX-TDA0194)
TVM50
TVM200
Option
Built-in
Optional
Optional
External
External
Capacity
125 messages, 120 Minutes
250 messages,120 Minutes
2 x 250 messages,120 Minutes
4 hours - 8 hours
1000 hours
Enhanced Simple Voice Mail (ESVM)
Key applications that can be implemented using the optional ESVM cards include:
• User as well as group voice mail services
• Voice guidance based call routing
• Transfer out from voice mailbox to MSG functions
• Multi-level auto-attendant with OGM recordings
• Queue messages
• CO-to-CO end of call detection
• Mobile phone extension support
Unified Messaging with KX-TVM - Key Features:
The KX-TVM50/TVM200 offer a host of advanced voice messaging features such as:
• Single or Multi-Site Central Voice Messaging Service
• Advanced Automated Attendant Service
• E-Messaging (email notification with voice message attachment)
• Interview Service
• Voice Mail Menu on LCD of system phones for Easier Operation
• Caller Name Announcement
• Caller ID / CLIP based Greetings
• Call Screening
• Call Recording
• Holiday Service
• Multi-Lingual Voice Prompts
• Fax Detection / Routing
With the KX-TVM50 and KX-TVM200 - together with KX-NCP platform, Panasonic
delivers new levels of unified messaging solutions that can help any business achieve
higher productivity.
Call Centre Solution
The KX-NCP communications platform comes with built-in sophisticated Call
Centre solution flexible enough for most customer needs - allowing
businesses to increase agent productivity, improve team communication
visibility, efficiently route customer calls to appropriate departments, help
desks or sales teams. Further - optional external ACD reporting modules can
be used to generate detailed reporting.
Packed with Call Centre Features
Whatever the size of your company, efficient and courteous handling of telephone calls is a major factor in a
successful business. Panasonic provides multiple solutions for small to medium Call Centres, to help control and
make use of the limited resources that may be available. The following call centre features are integrated into the
NCP platform - that together with built-in Communication Assistant desktop productivity applications - can solve
most informal call centre business needs:
• Built-in Call Centre Features
• Intelligent and Automatic Call Routing
• Flexible Routing to distribution groups
• VIP call routing
• Automated Attendant
• Call Queue with waiting message
• Walking Extensions ('Hot Desking')
• Supervisor call queue monitoring
• Supervisor level monitoring and reporting
Further - the solutions can be expanded to suit more sophisticated call centres in combination with CTI software
solutions available in the market
Intelligent Call Distribution
The NCP platform supports Incoming Call Distribution (ICD) Groups - the basic building blocks to implement Call
Centre functionality. Incoming calls received by an ICD group can be distributed to Call Centre agents using
supported Call distribution methods and when a pre-programmed number of agents in the group are busy,
additional incoming calls can be put in a queue. Agents can also be assigned to multiple ICD groups - allowing for a
smaller number of agents to handle calls in multiple ICD groups in order to operate a flexible call centre.
Agent Features
The system supports extensive standard call centre agent features. Agents can work more efficiently using the
built-in features together with communication assistant desktop productivity applications. The following advanced
features help increase agent productivity as well as overall business productivity:
• Agent Log-in/Log-out/Wrap-up features.
• Call Park/Retrieve with team members
• Launch customer records (CRM integration)
Supervisor Features
The NCP platform supports built-in Call Centre Supervisor features - allowing management and performance
overview in real-time of calls in queue and agent call handling. The supervisor can monitor each agent member's
phone status and also remotely log-in a currently logged out agent member's extension, or log-out an agent phone
with a few mouse clicks using Communication Assistant for Supervisor. In addition, the supervisor extension can,
using a 6-line system display telephone, also monitor various important Call Centre Statistics showing items such as:
• Total calls handled
• Average wait time
• Lost calls
Supervisor features - include:
• Group Call Monitor
• Group Call Reporting
• Remote Agent Log-in
• Silent Listen-in
• Remote Take-over Call
• Longest waiting time
A Step-by-Step Approach to Call Centre Solution
Companies requiring advanced Call Centre functionalities can use the optional ACD Report Server (KX-NCV200).
This allows companies with all types of customer-facing departments as well as call centres to benefit from
sophisticated real-time agent and queue monitoring, detailed performance monitoring and analysis,
comprehensive reporting and overall call centre performance visualisation.
With Panasonic NCP platforms, call centre customers now have a clear choice and upgrade path for their call centre
businesses. Further, businesses can supercharge their call centre businesses with the optional NCV200 ACD Report
Server or third party product.
KX-NCP - Enabling Unified Communication Solutions
for a networked world
For businesses, personal contact with customers is a significant factor for
success. The telephone system is at the heart of all communications without any concern as to how the communication is conveyed: via IP, by
traditional telephony or by employing wireless technology. What is crucial
for businesses is quality and reliability. Panasonic provides applications and
solutions that address all these crucial business needs.
Hospitality
Health service
The Hospitality market requires the
communications system to be flexible,
economical, and easy to use, with
maximum reliability and adaptability
for the individual needs. The possibility of PC
integration to allow guest room billing and system
management has also become a requirement of this
sector. Panasonic NCP Systems are perfectly equipped
with all these necessary hospitality features and
solutions.
A telecommunication system in
nursing facilities and resident housing
must have a high level of reliability to
meet the requirements of staff.
Panasonic NCP systems meet these requirements and
offers custom-made solutions that can be integrated to
support administrative tools and emergency call
systems. The investment ensures security by flexible,
future-safe technology.
Medical
Customer Services
To be able to work effectively and
comfortably in a medical
environment, it is necessary that the
communication platform can adapt
perfectly to fit the needs of the health industry. With
safe wireless mobility, advanced call distribution and
flexible CTI - Panasonic provides a effective solution
and allows easy integration with life saving
technologies.
We all would like to offer our
customers the best service we
possibly can, and while you might be
the best today, what about tomorrow?
Panasonic communication platforms offer
service-orientated solutions, which can be expanded to
meet your customer's needs now and well into the
future.
Administration
Public administrators see themselves
today more than ever as service
providers. Their services must be
carried out inspite of the increasing
pressure of cost management for government, council
and municipal authorities. Panasonic offers such
establishments a telecommunications solution which
helps them maintain and keep their costs in check.
Production enterprises
High flexibility, economy and reliability
as well as adjustment to individual
needs are important criteria, which
communication platforms must fulfil.
The Panasonic NCP outshines here as it was developed
with manufacturing plants and production
departments in mind. With its ultramodern design and
future ready solutions, experience a new dimension of
efficient communication.
Construction
Logistics
Customers like to only invest in well
built products, displaying them
attractively and place them within a
delightful environment. These same
guidelines should also be followed by your
telecommunication systems. When it comes from
Panasonic - you are sure that all these important points
have been meticulously followed - so customers can be
proud to own a Panasonic system.
Logistics requires smooth and reliable
transport of information. This is why
logistics companies have particular
requirements when it comes to
telecommunications systems. With possibility for
integration into CRM solutions and mobile
accessibility, Panasonic systems can become the
driving force for your businesses.
Legal
Sales
The legal industry of law firms,
notaries, attorneys, and solicitors etc
have specific requirements when it
comes to business communication.
Attorney client conversation may need to be recorded
- or clients may need to be billed for calls. Law firms
may prefer to have secure entrances monitored via IP
cameras. The Panasonic NCP addresses all these
unique communication needs of the legal industry yet provides all these solutions in a cost effective way.
In today's competitive world, personal
contact becomes ever more important
to the customer. Customer satisfaction,
maximum flexibility and accessibility
provide the crucial lead in this sector. With a solution
from Panasonic, everything that you need is already
built in as standard.
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising