CONTROLLERS AND SOFTWARE

CONTROLLERS AND SOFTWARE
CONTROLLERS AND SOFTWARE
Each Jacques IP communication system MUST include a controller,
combined with included and/or optional software, which allows the
end user to easily control the entire system.
All Jacques software modules are designed and engineered in-house.
Our innovative approach to software research, design and development
enables Jacques to develop leading-edge IP communication solutions
while responding to unique and custom market requirements in a
timely manner.
Jacques offers controllers in various capacities, each allowing for a
predetermined number of endpoints and industry required functionality.
The controllers, united with included software, manage the key
functionality of the system, such as communication and reporting
between intercoms, public address components and Help Point Units.
With optional software modules, systems can achieve greater functionality
including (but not limited to); third party system integration, audio
recording, digital message store with audio broadcast, live audio input
for distribution and in depth system monitoring and reporting.
Central to Jacques
intercom system design is
the controller. Controllers
combined with software
modules, manage all
system functionality.
www | jacques.com.au
JACQUES PRODUCT CATALOGUE | 13
CONTROLLER TCH-2MXH
PRODUCT CODE 51660
FEATURES
IP controller, up to 80 endpoints
Available to administer a large number of the Jacques system software
modules & interfaces
TCH-2MXH
Facilitates almost all core functions of the Jacques IP Communication
System
Supports high definition audio
Fanless and low power consumption
SATA hard drive
PACKAGE CONTENTS
TCH-2MXH controller
Power adapter
2RU rack mounting kit
JELinux and JCCP Software
OPTIONAL SOFTWARE PACKAGES
Intercom Report Server
High Level Interface
Event Controller
Voice Annunciator
High Availability Package
DAR
SIP Proxy
SPECIFICATIONS
Endpoints Supported
<80*
CPU
Intel Atom D525 1.8 GHz, 64-bit, dual core with hyper-threading
Chipset
Intel D525 + ICH8M
RAM
2 GB DDR 3
Storage
500 GB HDD
Power Input
2 way 5.08 mm pluggable screw terminal block or
2.5/5.5 mm jack (12 – 24) V d.c.
Power Consumption
45 W max. (23 W standby)
Operating Temperature
(0 - 50) °C
Operating Humidity
(5 - 95) % (non-condensing)
Indicators
Front: LAN 1 & 2 link and activity, power and HDD
Rear: LAN 1 & 2 link and activity
Connectors
2 x LAN (1 GB), 6 x USB 2.0, 2 x audio (mic in, line out), VGA, 4 x RS-232,
PS/2 mouse/keyboard, DC IN (terminal block, 2.5/5.5 mm jack)
Compliance
CE, FCC, RoHS
Dimensions (WxHxD)
203 mm x 55 mm x 155 mm
Weight
1.7 kg
Environment
Indoor use only
Mounting Options
2RU rack mounting kit
*Dependent on server configuration and network bandwidth
www | jacques.com.au
14 | JACQUES PRODUCT CATALOGUE
CONTROLLER JSC-5L/JSC-5L-AEC
PRODUCT CODE 51814/51815
FEATURES
IP controller, large, more than 80 endpoints supported
JSC-5L
Includes JCCP server software for intercom devices to make
and receive calls
Supports high definition audio
SATA hard drive (Enterprise)
Segregated air-flow design for optimal unit cooling
PACKAGE CONTENTS
JSC-5L controller
Power cable (IEC 60320) C13
Rack mount rails
JELinux and JCCP Software
Acoustic Echo Cancellation Software (JSC-5L-AEC only)
OPTIONAL PACKAGES
Software
Hardware
Intercom Report Server
Redundant Power Supply
High Level Interface
Redundant HDDs­–RAID 1
Event Controller
Voice Annunciator
High Availability
DAR
SIP Proxy
SPECIFICATIONS
www | jacques.com.au
RAM
8 GB DDR4 1.2 V 2133 MHz ECC Registered DIMM
Storage
1TB 3.5’’, 7200rpm, 32 MB, 3.0 Gb/s, NCQ SATA HDD
Chipset
Intel® C612 express Chipset
CPU
Intel Xeon E5-1620V3 4-Core, 8 Threads, 3.5GHz, 10MB Cache or similar
Configuration
Supports more than 80 endpoints
Indicators
LAN1 Link & Activity, LAN2 Link & Activity, Power, HDD
Dimensions (WxHxD)
437 mm x 89 mm x 648 mm
Weight
25 kg
Material
Steel, powder coated black
Mounting Options
2RU rack mounting, 660mm min rack depth
Power Input
(100 – 240) V a.c., (9 – 3.5) A a.c. 50-60Hz, IEC 60320 C14
Power Consumption
230 W (maximum), power supply capable of 740 W
External connections
2 x LAN (1 Gb), 4 x USB 2.0, VGA, RS-232, IPMI
Environment
Indoors
Operating Temperature
(5 – 35) ᵒC
Operating Humidity
(8 – 90) % (non condensing)
Non-operating Temperature
(-40 – +60) ᵒC
Non-operating Humidity
(5 – 95) % (non condensing)
JACQUES PRODUCT CATALOGUE | 15
CONTROLLER COMPARISON GUIDE
TCH-2MXH
JSC-5L
JSC-5L-AEC
<80
80>
80>
JELinux



JCCP



ENDPOINT LIMITATION
INCLUDED SOFTWARE
Audio Echo Cancellation

OPTIONAL SOFTWARE
Intercom Report Server



High Level Interface



Event Controller



Voice Annunciator



High Availability Package



DAR



SIP Proxy



VIRTUAL CONTROLLERS
Jacques’ IP communications system
software is made available to run in virtual
environments on hosts supplied by the client.
Offering full system functionality to the user,
with increased flexibility and usability, virtual
controllers can be integrated into essentially
any existing networks and infrastructure.
www | jacques.com.au
REDUNDANT CONTROLLERS
Jacques redundant controller solution is ideal for industry applications
where continual, uncompromised communication and surveillance is critical.
The primary purpose of redundancy is to reduce the risk of an entire system
failure due the failure of the primary controller (software or hardware). An
IP communication system featuring redundant controllers comprises of
a primary and secondary controller, where the primary controller acts as
the central point of contact, responsible for the entire network. In the case
of a module, hardware or software failure, the secondary controller will
automatically failover and connect with the endpoints to ensure continuous
system operation.
Our onsite redundancy testing system, utilising 1000 endpoints, verifies that
upon failure of the primary controller the secondary controller will failover
and connect with the endpoints in less than one minute. Furthermore, the
secondary controller is automatically updated with any changes made to the
primary controller via UCARP protocols.
Though it is unlikely for Jacques hardware and/or software to fail due to our
rigorous testing procedures, our redundancy solution dramatically reduces
the risk of system failure, specifically for communication critical environments
such as prisons, defence establishments or hospitals.
REDUNDANT CONTROLLERS DIAGRAM
IP Controller A
Any Jacques IP
Communication System
Intercom
Terminal
Ethernet Network
Configured for QoS
USING REDUNDANT CONTROLLERS
• Controller A carries the normal system traffic load.
During normal operation the protocol between
these controllers ensures that the database in
controller A is mirrored in controller B
• If controller A fails, then traffic load is automatically
carried by controller B.
IP Controller B
• When the issues with controller A are resolved, the
traffic load should be manually switched back to
controller A
Note: Controllers A & B can be located anywhere on
the network, so physical/environmental risks can be
reduced. Controllers operate in hot standby mode.
Master
JACQUES PRODUCT CATALOGUE | 17
DISTRIBUTED NETWORKS
The Jacques IP Communications System supports distributed networks which can be
located at different sites.
The system has hot standby, redundant controllers at site A. Multiple transmission
links provide for alternate routing of network traffic should any link fail. In addition,
there is a local controller at each remote site. Should all transmission links fail then the
local site can operate independently.
Furthermore, if a master should fail or be unanswered at a remote site, calls can be
routed to alternate sites on the wide area network (WAN).
Note: A redundant controller setup is not limited to two controllers: multiple controllers
are supported, making the setup a valuable asset to distributed networks.
DISTRIBUTED NETWORKS DIAGRAM
Primary IP Controller
Connection Lost
Ethernet Network
Configured for QoS
Building/Site 1
Building/Site 2
Ethernet Network
Configured for QoS
Ethernet Network
Configured for QoS
Master
Intercom
Terminal
Secondary IP Controller
NORMAL
OPERATION
NORMAL
OPERATION
Under
normal
operation,
Under
normal
operation,allallsecondary
secondarycontrollers,
controllers,master
masterstations
stations
andintercom
intercomterminals
terminalscommunicate
communicatedirectly
directly with
with the
the primary
primary
and
controller.
Duringnormal
normaloperation
operationany
anymaster
masterstation
stationor
orintercom
intercom
controller.
During
terminalthat
thatattempts
attemptstotoconnect
connecttotoitsitssecondary
secondarycontroller
controller will
will
terminal
rejected.
bebe
rejected.
www | jacques.com.au
Master
Intercom
Terminal
Secondary IP Controller
CONNECTION
LOST –– DISRUPTED
DISRUPTEDOPERATION
OPERATION
CONNECTION LOST
•
Secondary IP
IP Controller
Controllerat
atbuilding/site
building/site22detects
detectsaalost
lost
• The Secondary
network connection
connection to
to the
thePrimary
PrimaryIP
IPController
Controller
• The Secondary
•
Secondary IP
IP Controller
Controllerat
atbuilding/site
building/site22will
willnow
nowaccept
accept
connections
connections from
from master
master stations
stationsand
andintercom
intercomterminals
terminals
within it’s
it’s network.
network
• The master
•
master stations
stations and
and intercom
intercomterminals
terminalsatatbuilding/site
building/site
2 will detect
detect the
the lost
lost connection
connectionto
tothe
thePrimary
PrimaryIPIPController
Controller
and
and automatically
automatically connect
connectto
totheir
theirSecondary
SecondaryIPIPController
Controller
• Building/Site
•
Building/Site 11 continues
continues to
tooperate
operateas
asnormal
normalwith
with
connection
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to the
the Primary
PrimaryIP
IPController
Controller
JELinux is the operating
system at the core
of the Jacques IP
Communication System
INCLUDED SOFTWARE
Jacques software modules are designed and engineered to provide market driven
features and functionalities to suit a variety of applications and system requirements.
JCCP
INCLUDED
JELinux
The Jacques IP Communication System uses the Internet Protocol (IP) suite for
all control, audio and video communications between intercom and PA devices.
Audio for intercom calls or public address announcements is streamed in digital
form using the standard Real-time Transport Protocol (RTP). Control communication
for initiating and terminating calls uses the Jacques Call Control Protocol (JCCP),
which is specifically designed for Jacques intercom and public address systems.
The JCCP software, loaded to our range of system controllers, is the ‘hub’ of the IP
Communications System.
JELINUX
INCLUDED
JELinux is the operating system at the core of the Jacques IP Communications
System. This is a Linux based operating system. It allows users to monitor, view,
filter and record events within our communication systems. 32-bit and 64-bit versions
are available.
JACQUES PRODUCT CATALOGUE | 19
OPTIONAL SOFTWARE
EVENT CONTROLLER
PRODUCT CODE SOF148
OPTIONAL
Jacques Event Controller software provides simplified interfaces for the integration
of external systems and products into the IP communications system. The Event
Controller software also features highly configurable rules to match system events,
simultaneous event triggers, alarms and device off-line events. The core of the Event
Controller Software consists of configurable modules.
FEATURES
Standard handling of CCTV function
• Intercom-Activated-Video (IAV) – if a call is present at an intercom station, the
associated CCTV camera will activate and provide video feed
• Audio-Follow-Video (AFV) – if a CCTV camera is selected, audio from the
associated intercom station can be monitored
Interfaces to external third party equipment including but not limited to:
• Standard Modbus/TCP server and client
• Inner Range Concept 4000 Equipment, which includes:
• Intelligent 4-Door Access Module
• Big Expander Module
• Reader Single Door Access Module
• ADAM relay module
• Highly configurable rules to match system events, such as call and button press
events can trigger resulting event/relay actions. For example:
• When a call is connected a relay can be triggered to unlock a door or turn on
a light
• A pre-recorded announcement can be broadcast through Help Point Unit’s
(HPU) speakers with the simple push of the HPU Information button (requires
Voice Annunciator Software)
• Simultaneous event triggers - one event can trigger multiple other events / relays,
for example:
• Open the front door and switch on the front light simultaneously
• Trigger the lobby door’s relay and enable the lift button for a specified floor
simultaneously
• Threshold Alarm Monitor. Intercom audio can be monitored for excessive noise,
and upon reaching a preset audio threshold an alarm/call can be triggered
• Alarms and device off-line events
• A PC Master GUI, which can monitor the status of Jacques Intercoms, will
indicate an alarm when the status of each Jacques intercom goes offline, is
unplugged or power cycling. An alarm will also be activated if a short circuit
occurs on the speaker lines
www | jacques.com.au
20 | JACQUES PRODUCT CATALOGUE
DAR
PRODUCT CODE SOF196
KEY FUNCTIONALITIES
• Interfaces call audio to third party recording devices (digital, SIP or analogue)
OPTIONAL
• Streams background music/entertainment through intercom devices and
PA speakers
• Echo cancellation for full duplex communication (JEM2 & JEM2+ audio devices)
• Visual audio monitoring, in conjunction with Jacques Graphical User Interface
(GUI)
• Threshold Alarm Monitoring identifies and displays threshold alarms
FEATURES
• Output recording for up to 32 conversations simultaneously
• Additional DAR software can be added to a system via dedicated servers to
provide more channels
• Analogue audio outputs that can be used with standard telephony recording
equipment such as digital voice loggers
• Operation is automatic; the software runs under the control of the intercom
system server
• Clear recording of talk/listen with Press-to-Talk control
• No additional cabling is required to record conversations from intercom devices
• Each intercom station can be assigned its own record output
INTERCOM REPORT SERVER
PRODUCT CODE SOF102
OPTIONAL
The Intercom Report Server optional software package has been specifically
designed to provide a detailed and accurate reporting of live activities across the
Jacques IP Communications System. Detailed reporting of system operation and
traffic aids in accurate and efficient fault diagnosis, preventative system maintenance,
network management via traffic monitoring and automatic report generation,
document creation and report distribution.
FEATURES
• Logging of intercom call activity, call summary information and fault events
• Dynamic view of events to monitor the system in real time
• Multi-user access to the event log through a web interface
• User access control with multi-level permission rights and password protection
• Search and filter functions, allowing events to be retrieved based on time and date
range, event type and identification of the system endpoints
• Report generation and printing
• Data export to CSV and HTML files
www | jacques.com.au
JACQUES PRODUCT CATALOGUE | 21
VOICE ANNUNCIATOR
PRODUCT CODE SOF149
OPTIONAL
The Voice Annunciator software package is a digital message store used to manage
pre-recorded announcement audio files, which can be directed to any individual or
group of endpoints within the Jacques IP Communications System. Announcements
can be created from any master station, PC workstation or from professional sound
recordings and stored as sound files on the network.
These announcements can be broadcast throughout the system using rule based
permissions and system hierarchy. The Voice Annunciator software can also be
used in conjunction with the Event Controller software to provide scheduled
announcements – ideal for transport, public safety and education applications.
FEATURES
• A digital message store provides digital storage of announcements with no fixed
limits on duration or capacity
• Announcements can be streamed to any intercom or public address device in the
system, or any group of zones
• Announcements can be created from any master station, PC workstation or from
professional sound recordings and stored as conventional wave files on the
network
• Rule based permissions control access to announcement playback and recording
• Concurrent playback and recording of multiple announcements
• Announcements may be shared or distinct to each originating intercom station
• Priority queuing of announcements
• Automatic muting of background music during a public address announcement or
intercom call
• Standard Microsoft Windows wave files are used for announcements
• Directory support on master stations
• Supports audio streaming in RTP protocol, support for multicast, IGMPv2 and
Diffserv standard for Quality-of-Service (QoS)
• Online addition, deletion and update of audio files in the digital message store at
any time from the intercom system TCP/IP network
HIGH AVAILABILITY PACKAGE
PRODUCT CODE SOF195A
OPTIONAL
The Jacques High Availability Package in conjunction with two or more system
controllers (TCH Series) provides system redundancy against the complete loss of
one of the system controllers. Operating in an active/standby configuration, the
primary system controller hosts all services while the backup server remains idle
under normal conditions. If the primary system controller fails, the High Availability
software package ensures the backup system controller takes over all services.
The backup system controller remains active until a switchover or failover occurs.
This allows the primary controller to be inspected and any faults diagnosed with
minimum disruption to services. Additionally, the software module ensures the
primary and backup controllers monitor each other’s state
For further detail, see Redundant Controllers.
www | jacques.com.au
SIP DIAGRAM
Any Jacques IP
Video or Audio Intercom
Unlimited*
KEY
JCCP to Jacques SIP
JCCP to 3rd Party SIP
Jacques SIP to 3rd Party SIP
JCCP Network
Jacques SIP Network
Jacques System Controller
TCH-2MXH/JSC-5L/JSC-5L-AEC
SIP Handset/Soft Phone
Connected to Jacques
SIP Network
Third Party SIP Network
Connected to Jacques
SIP Network via SIP Trunk
SIP Handset
or Soft Phone
Unlimited*
Unlimited*
*Virtually unlimited. Dependent on server configuration and network bandwidth.
JACQUES PRODUCT CATALOGUE | 23
SIP
PRODUCT CODE SOF202
Jacques SIP Proxy Software module is an intermediate interface loaded onto a Jacques
System Controller that allows Jacques intercom devices to connect to SIP compatible
phones and PABXs.
OPTIONAL
The interface implements RFC 3261 – Core Session Initiation Protocol to transfer,
convert and filter the communication (e.g. calls, streaming media) from the Jacques
communication system devices and make it available to third party SIP systems and
devices.
FEATURES
• Physical and soft SIP devices can be directly registered to the Jacques system
without the need of a third party SIP PBX
• A user at a Jacques IP intercom may establish, conduct and terminate an audio
call to a SIP telephony device directly connected to the Jacques system running
our SIP software or connected via an external SIP server/PBX
• A user at a SIP telephony device either connected directly to the Jacques system
running our SIP software or connected via an external SIP server/PBX may
establish, conduct and terminate an audio call to Jacques’ IP endpoints
• A SIP IP telephone can initiate the operation of relays onboard Jacques intercoms
via DTMF, during a connected call
• Switch Jacques IP master station to night mode whereby calls are diverted to a
SIP phone after hours (may also require Jacques Event Controller software)
• Support for bridge calling allowing a Jacques device to dial multiple SIP devices
however only allowing one to answer and perform a call
• SIP trunking to external SIP PBX/servers (with or without digest authentication)
• Support for numerical prefix and remote ID details when defining a SIP trunk
• Supports G.711 U-Law codec only
*Dependent on server configuration and network bandwidth
JAS
PRODUCT CODE SOF149
OPTIONAL
Jacques Announcement Scheduler (JAS) is a public address and bell scheduling
interface that runs on a Jacques system controller. The JAS interface allows for
the uploading of audio files (tones, bells, chimes, songs and/or pre-recorded
announcements) for use and broadcast throughout the Jacques IP Communications
System (650 series).
Schedules allow the user to build a timetable for the broadcast of audio files at allocated
times across all or selected zones.
Schedules are assigned to days, weeks or months according to the audio broadcast
requirements of the site.
Daily management of the system is via the calendar where users can assign, view and
remove schedules on a particular day or date range.
www | jacques.com.au
HIGH LEVEL INTERFACE (HLI)
PRODUCT CODE SOF116
Jacques boasts a number of High Level Interfaces (HLI’s) to industry leading, third
party systems, enabling the functions of our system to integrate with numerous
building and security management, telephony, CCTV and access control systems.
OPTIONAL
The Jacques High Level Interface Software permits third parties to enhance their
own programs to interact, control and respond to the Jacques IP Communications
System. Provided to third party developers as a windows 32-bit or 64-bit Dynamic
Link Library, Jacques can make events available from our system to a client’s
application through event handlers. This allows third-party system designers
to communicate with the Jacques IP Communication System without having to
implement network communications or low-level protocol message handling.
FEATURES
System Controller Connection Status - The HLI will be polled regularly by the
system controller and will enter a failure mode when the poll from the controller is not
received for an interval of time.
Call Queue Display - All calls in the intercom system are queued in priority order by
the controller and the following call queue information can be passed through the HLI:
• Total number of calls in the queue
• Details of each incoming call: call-id, queue position, priority and the id, tag, name,
location of the originating intercom station
• Additional site specific information as required, for example associated CCTV
camera number or additional location information
Call Notification Display - The HLI can receive call information for all calls in the
intercom system, including those that may not directly involve the HLI as an intercom
master station. The information passed is the same as the call queue display.
Call Originate - The HLI can originate calls as an intercom master station using the tag
assigned to each intercom station to initiate the call
Call Answer - The HLI can answer a specific call in the queue of calls by specifying the
call-id or tag of the originator
Call Answer Next Call - The HLI can answer the next queued call according to the
priorities assigned to each call by the intercom system
Call Originate, Master Call - The HLI can originate a call to the next available master
station above it in the zone hierarchy
Call Originate, Monitor - The HLI can originate a call to monitor an intercom terminal
to receive audio from the endpoint without any indication at the intercom that the audio
path is open.
Call Originate, Group Call - The HLI can originate a group call to a group of intercom
terminals simultaneously for a public address call. Any combination of pre-defined
intercom groups can be selected for a group call.
Call Originate, Public address - The HLI can originate a call to the PA controller/
amplifier system. Any combination of pre-defined PA zones may be selected for a
public address call.
Call End - The HLI can terminate any call that it is connected to, regardless of the call
type (master call, monitor, group call, PA)
JACQUES PRODUCT CATALOGUE | 25
INTEGRATION PARTNERS
Call Hold - The HLI can place a connected call on hold, returning it to the call queue
so that it can perform other call functions. The held call can be reconnected by one of
the call answer functions.
Call Forward - The HLI can forward a connected call, or any call in its call queue to
any other master station.
Remote Intercom Master Station - The HLI can set its state to “remote”. When
remoted, all calls queued for it will be diverted to the next available master station in
multi-level zone hierarchy.
General Purpose Input/Output (GPIO) Control - The HLI can control the general
purpose inputs/outputs/relay outputs on intercom terminals or dedicated relay module
devices.
Alerts and Alarms Interface - The HLI can receive alerts and alarms from the system
for logging or the attention of operators, including:
• Device offline or self-test faults
• Tamper alarms
• Isolate timeouts warning
Event Logging Interface - The HLI can receive event logging information from the
system, including:
• Event log records
• Intercom call activity logging (call time and date of the call, call ring time, call
duration)
View/Edit Site State - The HLI can view or change the intercom system site state,
including:
• List of all intercom devices in the system
• Endpoint ID
• Name
• State (online/offline/isolate/remote)
• Assigned call priority
• Tag
• Isolated state of any intercom station. Setting an intercom device to the isolate
state prevents it from making calls in the system. This can be used to prevent
nuisance calls
• Remote state of any intercom master stations
• Settings for auxiliary audio channels (background music) for output at intercom
terminals
• The date and time of the system controller clock
Site Specific Information Distribution - The HLI can receive site specific information
from the controller, such as GPS information, temperature or other system statuses.
Integration currently in development
with Milestone.
www | jacques.com.au
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