Information for Tenants of LU Accommodation

Information for Tenants of LU Accommodation
QUOUSQUE TANDEM ABUTERE
Information for Tenants of
LU Accommodation
SPRING SEMESTER 2015 | LUND UNIVERSITY
1
Information for Tenants of
LU Accommodation
SPRING SEMESTER 2015
CONTACT INFORMATION
LU Accommodation
Visiting address: Winstrupsgatan 8
Regular visiting hours: Monday-Friday, 13.00 - 15.00
Telephone: 046 - 222 01 00
E-mail: [email protected]
Photos on cover: Apelöga, Charlotte Carlberg Bärg, Mikael Kanski, Mikael Risedal
Print: Media-Tryck, Lund University, 2014
Contents
1. Welcome ............................................................................... 6
DEAR STUDENT, .............................................................................................................................6
1.1 MORE INFORMATION ABOUT LU ACCOMMODATION ONLINE............................................6
1.2 LU ACCOMMODATION ...........................................................................................................7
2. General Information ............................................................. 8
2.1 THE FIRST DAYS IN LUND ........................................................................................................8
2.3 IMPORTANT DATES 2014.........................................................................................................9
2.4 BUSES AND TRAINS ................................................................................................................9
2.5 SPECIAL REQUIREMENTS FOR TENANTS LIVING IN AN AF BOSTÄDER-BUILDING ..........12
2.6 CORRIDORS ............................................................................................................................13
2.7 STUDIO FLATS AND APARTMENTS .....................................................................................14
2.8 INTERNET CONNECTION – GENERAL INFORMATION .........................................................15
2.9 INTERNET CONNECTION – AFB AND MICKLAGÅRD ...........................................................16
3. Lund Housing Areas ........................................................... 17
3.1 BAUTASTENEN .......................................................................................................................17
3.2 BRUNNSBO .............................................................................................................................18
3.3 BISKOPSGATAN......................................................................................................................19
3.4 GREENHOUSE ........................................................................................................................ 20
3.5 KLOSTERGÅRDEN STUDENT HOUSE ....................................................................................21
3.6 KLOSTERGÅRDEN: SUNNANVÄGEN AND BLIDVÄDERSVÄGEN ........................................ 22
3.7 MARGARETAVÄGEN ............................................................................................................. 23
3.8 MICHAEL HANSEN ................................................................................................................ 24
3.9 MICKLAGÅRD.........................................................................................................................25
3.10 SPARTA AND SPARTA INTERNATIONAL .............................................................................26
3.11 SPOLETORP NORTH..............................................................................................................27
3.12 SPOLETORP SOUTH ............................................................................................................. 28
3.13 PÅLSJÖÄNG ..........................................................................................................................29
3.13 ÖSTRA TORN ....................................................................................................................... 30
3.14 ULRIKEDAL - AFB..................................................................................................................31
3.15 DELPHI - AFB .........................................................................................................................32
3.16 KÄMNÄRSRÄTTEN - AFB .....................................................................................................33
3.17 NYA MAGASINET - AFB ...................................................................................................... 34
3.18 PARENTESEN - AFB ...............................................................................................................35
3.19 VILDANDEN - AFB ............................................................................................................... 36
4. Malmö Housing Areas ........................................................ 37
4.1 MALMÖ FOLKETS PARK ........................................................................................................37
4.2 MALMÖ: RÖNNEN ................................................................................................................ 38
5. Helsingborg Housing Areas ................................................. 39
5. FURUTORPSGATAN ..................................................................................................................39
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WELCOME
1. Welcome
DEAR STUDENT
We hope that you had a pleasant journey and we want to offer you a warm welcome to
Sweden. You will now move into your new home and we hope that this information will help
you during your time as a tenant of LU Accommodation.
If you have any questions you are welcome to contact us, but please refer to the information
offered here and on our webpage first.
Start by reading through the first pages with information about things you will have to think
about during your first days in Lund.
We wish you a great time in Lund and hope you will feel at home soon!
Sincerely,
The LU Accommodation Team
1.1 MORE INFORMATION ABOUT LU ACCOMMODATION ONLINE
If you wish to read more, please visit our website at www5.lu.se/lu-accommodation for a
full list of housing areas, room types and important information that you as a tenant can
benefit from. Rent is also paid by logging in to our system, luaccommodation.lu.se, where
you can see your remaining instalments and your contract.
WELCOME
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1.2 LU ACCOMMODATION
LU Accommodation is a part of Lund University and offers housing for international
students. To be able to rent a room from LU
Accommodation you have to be a student of
Lund University.
LU Accommodation or Lund University doesn’t
own any of the housing areas or buildings.
These are owned by private landlords, but
contracts are always signed between the
student and LU Accommodation.
You are welcome to contact LU Accommodation by telephone, e-mail, by visiting our
office or visiting our webpage. Please note
that many people contact us in the beginning
of every semester (August, September and
January) and during these weeks it might
take some extra time before we can get back
to you.
Telephone 046-222 01 00,
weekdays between 9.00 and 16.00
E-mail: [email protected]
www5.lu.se/lu-accommodation
Photo: Mikael Riesdal
Address: Winstrupsgatan 8, Lund
Visiting hours: Monday-Friday 13.00 - 15.00
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GENERAL INFORMATION
2. General Information
2.1 THE FIRST DAYS IN LUND
Welcome to your new home! The following things are important to deal with during your first
days in your new room.
1. Complete and return your inspection report
You will be given an inspection report when your receive your keys. Please inspect the standard
of your room when you move in. Return the inspection report to LU Accommodation within
three days. The report is for both our own and your documentation, which is important when
you move out. If we don’t receive your Inspection report, you may be charged for all damages
found in your room at your departure. However, please note that this report will not lead to
any reparations or replacements.
2. Is anything missing or broken – make a fault report
If you find anything that is broken in you apartment, make a fault report. For more information
see our webpage at www5.lu.se/lu-accommodation. Maintenance by the caretakers is free
of charge. If you contact the caretaker at the beginning of the semester, please be patient.
The caretakers usually have a lot to do when many tenants move in at the same time. Urgent
problems will be prioritized. Note that you are responsible for buying and changing of light
bulbs, which can be the problem if the light doesn’t work.
3. Make sure your name is on the letterbox
Please put a temporary note with your name onto the letterbox. It can take some time before
the caretaker puts the right names on all the letterboxes. If your name is not stated on the
letterbox, your mail will not be delivered, even though the address is correct.
4. Heating
The heating at your housing area is centrally regulated and the radiators are not always on.
The radiators are only turned on when the outside temperature is below a certain degree.
This means that the indoor temperature is based on the temperature outside. Please also note
that the room temperature in your room is often raised by the building’s ventilation system.
The general temperature in your room should be 20 degrees. Please note that this is based on
a temperature reading carried out at a height of one meter from floor level in the middle of
your room, during the day.
In certain housing areas the heating system in the building will lower the level of heating (by
a couple of degrees) during the night in order to save energy and in order to create a room
temperature which is suitable for tenants whilst they sleep.
GENERAL INFORMATION
If the temperature is lower than that described above then you should make a fault report.
Please measure the temperature in the room according to the instructions found above before
you make a fault report and state the temperature in your room in the fault report. For more
information. See our webpage at www5.lu.se/lu-accommodation
2.3 IMPORTANT DATES 2015
We will have extended visiting hours at Winstrupsgatan 8, Lund from the Tuesday 13th of
January 2015 until the Friday 23rd of January 2015. During this period we are open to visitors
between 10.00 – 15.00 on weekdays (Monday – Friday).
Weekend visiting hours: On Saturday 17th January 2015 and Sunday 18th January 2015 visiting
hours will be 12.00 – 14.00. Please note that this is the only weekend during the Spring 2015
term with weekend visiting hours.
Ordinary visiting hours are 13.00 – 15.00 (weekdays only, Monday – Friday)
Our office is closed to visitors on:
3rd April 2015
6th April 2015
14th May 2015
15th May 2015
2.4 BUSES AND TRAINS
The company that runs the buses and trains in the whole Skåne area is called Skånetrafiken. It’s
easy to search for buses and trains at their webpage, www.skanetrafiken.se, where you also
find information about tickets and fares. It’s not possible to buy tickets in cash at the buses or
trains. You will need a prepaid “jojo-card” (lowest prepayment is SEK 200) that can be used at
the buses or in ticket machines at the train station. The city buses are green and the regional
buses (between cities) are yellow.
How to get to your housing area by public transportation
When you arrive in Lund it can be confusing to know how to get to your apartment or corridor
room. We have listed the public transportation routes to the housing areas on the next page.
Buses between Lund and Malmö
There are several buses as well as trains running between Lund and Malmö. The buses stop in
different places in Lund. The closest bus stops to the housing areas in Malmö are:
Housing area Folkets Park - bus stop Spångatan (bus 130, 131, 169 and 171)
Housing area Rönnen – bus stop Värnhem (bus 130, 131, 169 and 171)
Buses in Helsingborg: Bus number 8 or bus number 7, bus stop Furutorpsplatsen, From Helsingborg C, Direction Lundsbäck/Adolfsberg.
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GENERAL INFORMATION
Area
Bus number
Bus stop
From
Direction
Bautastenen
Train
Lund C
Helsingborg
4
Trainstation Gunnesbo
Lund Värmeverket
or Gunnesbo Station
Lund C
Gunnesbo
Brunnsbo
3
Arkivgatan
Lund C
Linero
Biskopsgatan
1
Sölvegatan
Lund C
Östra Torn
Delphi
4
Delfinen
Lund C
N Fäladen
Greenhouse
161/162 (yellow)
3
6
Råbytorp
Linero C
Linero C
Lund Bangatan
Lund C
Lund C
Dalby
Linero C
St Lars
Klostergården Studenthouse
1
Klostergården C
Lund C
Klostergården
Klostergården Sunnanväg
Blidvädersväg
1
Sunnanväg
Lund C
Klostergården
N Fäladen
Kämnärsrätten
4
Gambro
Lund C
Margaretavägen
3
Margaretavägen
Lund C
Nöbbelöv
Michael Hansen
1
6
Sparta
Sparta
Lund C
Lund C
Östra Torn
Linero C
Micklagård
5
Västerkyrkan
Lund C
Pilsåker
Nya Magasinet*
3
Kung Oskars Väg
Lund C
Nöbbelöv
Parentesen
3
Arkivgatan
Lund C
Linero
Sparta
1
6
Sparta
Sparta
Lund C
Lund C
Östra Torn
Linero C
Spoletorp North*
and South
*
*
*
*
Pålsjöäng
1
John Ericssons Väg
Lund C
Östra Torn
Ulrikedal
3
Arkivgatan
Lund C
Linero
Vildanden
4
Vildanden
Lund C
Gunnesbo
Östra Torn
1
166 (yellow)
Klarinettgränd
Spelmansvägen
Lund C
Lund C
Östra Torn
Södra Sandby
* Walking distance from the central station, Lund C.
Buses in Malmö
Malmö Folkets Park
5
Folkets park
Malmö C
Stenkällan
Malmö Rönnen
3
Ellstorp
Malmö C
Södervärn
Furutorpsplatsen
Helsingborg C
Lundsbäck/
Adolfsberg
Buses in Helsingborg
Helsingborg
7 or 8
See www.skanetrafiken.se for time tables, maps, fares and tickets.
Photo: Christian Andersson, Apelöga
GENERAL INFORMATION
11
GENERAL INFORMATION
2.5 SPECIAL REQUIREMENTS FOR TENANTS LIVING IN AN AF BOSTÄDER-BUILDING
This information applies to students living in a house owned by AF-bostäder:
Delphi
Magistratsvägen
Kämnärsrätten
Kämnärsvägen
Nya Magasinet
Spolegatan
Parentesen
Södra Esplanaden
Sparta
Tunavägen
Ulrikedal
Ulrikedalsvägen
Vildanden
Ällingavägen
Fault reports and booking of laundry sessions through www.afb.se
As a tenant in one of the buildings of AF Bostäder you will have access to fault report and
booking of a laundry session through their website: www.afb.se
To access this service you have been registered at the AFB-website. Log in-information has
been sent individually to each student by e-mail from an e-mail address belonging to AFB.
Please search for the information in your email-inbox. If you have not received this information
please contact LU Accommodation.
Membership in Studentlund required
As a tenant in one of the buildings owned by AF Bostäder, a membership of Studentlund
is required. The registration is also needed for participation in the student life in Lund. For
registration and more information please visit www.studentlund.se/eng.
If the student and membership requirements are not met (AF Bostäder checks this on an
ongoing basis), a tenant might risk his or her tenancy contract.
Photo: Christian Andersson, Apelöga
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GENERAL INFORMATION
2.6 CORRIDORS
Respect your corridor mates
Living in a corridor means that you live close to other people, and share your everyday life
with them. To create a safe and nice living area, showing respect for your corridor mates is
very important. Easy things like always cleaning after yourself, not storing things outside of
your room and keeping the noise down in the evenings are important to keep the corridor a
good place to live in.
Shared kitchen: Kitchen duty
All corridors have shared kitchen, shared between around ten students. As a responsible
corridor mate you are expected to take your turn on kitchen duties. There is usually a list in
the kitchen on which you can sign up for the week(s) that you will be expected to see that
the garbage is carried to the garbage room, and counters stove, top, oven, oven ventilator,
refrigerator, freezer, windows and tables are cleaned. If applicable the person on kitchen duty
should also clean the shared toilets and shower rooms.
The students are responsible for buying detergents used for cleaning the kitchen themselves.
Remember to use environment friendly detergents. Often the students living on the corridor
have a common fund to buy common supplies.
Garbage and other waste
There are special containers in the kitchens in order for you to separate glass, plastic, metal,
paper and food wastes. Note that bottles, cans and cartons should be washed, dried and folded
before placing them in the containers in the separate garbage room. Follow the instructions
under ”Waste Separation Guideline” at our webpage, www5.lu.se/lu-accommodation. It is
prohibited to store things in entrances, staircases, corridors or balconies.
Cleaning of corridors, common kitchens, living rooms, toilets and shower rooms,
terraces/balconies.
•
Do not store any waste in your room or the common areas. Use the special waste separation containers.
•
Remove the garbage and empty packages, bottles and cans in the separate garbage room
regularly, by leaving it in the garbage room.
•
Always keep the stove and other areas in the kitchen clean.
•
Clean the floors at least once a week.
•
Remove things that do not belong in any of the rooms/ common areas.
•
Don’t move blankets or pillows between the rooms, to reduce the risk of spreading
vermin like bedbugs.
•
Do not throw away any oil (like frying oil) used while cooking, in the sink. The oil should
be put in a carton and thrown in the garbage bag.
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14
GENERAL INFORMATION
2.7 STUDIO FLATS AND APARTMENTS
Kitchen equipment
The kitchen is equipped for basic cooking. If you need anything else you will have to buy that
on your own. There are several shops where kitchen equipment can be bought. Please remove
these things when you leave your apartment.
Cleaning
You are responsible for cleaning your own apartment. It’s important that you keep your kitchen,
bedroom, living room, windows and bathroom cleaned, to keep the standard of the apartment.
You are responsible for buying detergents used for cleaning yourself. Remember to use environment friendly detergents. Use the stove ventilator to eliminate cooking smells.
The refrigerator and freezer have to be defrosted regularly to use less electricity and to be
easier to keep clean. To defrost the freezer, remove the food and turn off the freezer. The ice
will melt and the water can then be dried off.
Do not throw away any oil (like frying oil) used while cooking, in the sink. The oil should be
put in a carton (use a milk carton) and thrown in the garbage bag.
Garbage and other waste
There are special containers in order for you to separate glass, plastic, metal, paper and
food wastes. Note that bottles, cans and cartons should be washed, dried and folded before
placing them in the containers. Follow the instructions at www5.lu.se/lu-accommodation. It
is prohibited to store any garbage in entrances, staircases, corridors or balconies.
GENERAL INFORMATION
2.8 INTERNET CONNECTION – GENERAL INFORMATION
All housing areas have internet connection in the rooms. You need a computer network
cable, which is not provided. Visit www5.lu.se/lu-accommodation for more information about
internet in your housing area.
There is wireless internet connection in all university departments and libraries, and most cafés
in Lund. To use the internet at the university you will need to use your student login (“StiL”),
which you will receive upon arrival. If you have lost your StiL-account, please contact the
StiL-support: [email protected] or 046-222 01 00.
If you experience any problems with your internet connection, please read the
following advice:
Connect your computer and network cord in a network socket in a friend’s apartment . Turn
off any firewall (windows firewall as well) and disconnect any router. If all settings and hard
ware seems to be working, restart your computer and try to connect again. If you’re still having
problems - try the following:
- Click ‘start’ and then ‘run’ to open a DOS-window
- Type ’cmd’ > OK
- Type ‘ipconfig /release’ and then press enter (you should get IP addresses 0.0.0.0)
- Type ‘ipconfig /renew’ and then press enter (you should get an IP address). Please write down
the IP address displayed.
- Try to connect again.
- If you still have a problem, restart your computer.
How to find your MAC address/physical address
Start > Choose run > Type ’ipconfig /all’ > Scroll down to “Local Area Connection”. You should
now be able to see the physical address. The address consists of 12 digits (0-9) and/or (a-f).
Network setting
Start > Control panel > Network connections > Right click on LAN-icon > Choose properties
> Tick the “Internet Protocol (TCP/IP)” box. Go to Properties > Choose automatic IP address
and DNS > Press OK.
Go to start > Run > Type ’cmd’ > Type ’ipconfig /release’ > Press enter > Type ’ipconfig /renew’.
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GENERAL INFORMATION
2.9 INTERNET CONNECTION – AFB AND MICKLAGÅRD
AF Bostäder has an agreement for a broadband package with Bredband2. This gives all tenants
free access to a network with a speed of up to 1 Gbit/s. This package is very easy to use. The
cost for the broadband package will be included in your rent. To get started please follow the
information below.
- Plug in your computer to the internet socket in your room, using a network cable.
- Open the web browser.
- Follow the instructions given to you.
Problems with your internet connection
LU Accommodation can´t answer detailed questions regarding your internet connection. If
you need support please contact the helpdesk at Bredband2 0770-811 000 or [email protected]
bredband2.com.
LUND HOUSING AREAS
3. Lund Housing Areas
3.1 BAUTASTENEN
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
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LUND HOUSING AREAS
3.2 BRUNNSBO
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
LUND HOUSING AREAS
3.3 BISKOPSGATAN
Fault report:
Please contact the caretaker (Stefan Rubin) by sending a text message (SMS) to 0735-992045.
Emergencies & disturbances outside office hours
Please call 0737-681171
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LUND HOUSING AREAS
3.4 GREENHOUSE
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Ove Linde 070-8386650
Mathias Linde 070-8323858
LUND HOUSING AREAS
3.5 KLOSTERGÅRDEN STUDENT HOUSE
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
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LUND HOUSING AREAS
3.6 KLOSTERGÅRDEN: SUNNANVÄGEN AND BLIDVÄDERSVÄGEN
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
LUND HOUSING AREAS
3.7 MARGARETAVÄGEN
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
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24
LUND HOUSING AREAS
3.8 MICHAEL HANSEN
Fault report:
Dag Hammarskjölds väg 4A Tel: 046-13 84 57
Emergencies & disturbances outside office hours:
Contact the building supervisors 0738-13 84 57
LUND HOUSING AREAS
3.9 MICKLAGÅRD
Fault report:
046-14 12 66 or [email protected]
Emergencies & disturbances outside office hours
Call Charlie Sporre 070-4027360
25
26
LUND HOUSING AREAS
3.10 SPARTA AND SPARTA INTERNATIONAL
Fault report Sparta (International corridor):
interbas.intsek.lu.se/caretaker/faultreport.html
Sparta (other corridors shared with Swedish tenants):
Fault and damage reports are reported on the AFB webpage, www.afb.se.
You log in with your e-mail address and an individual password.
LUND HOUSING AREAS
3.11 SPOLETORP NORTH
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
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LUND HOUSING AREAS
3.12 SPOLETORP SOUTH
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
LUND HOUSING AREAS
3.13 PÅLSJÖÄNG
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
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30
LUND HOUSING AREAS
3.13 ÖSTRA TORN
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
LUND HOUSING AREAS
3.14 ULRIKEDAL - AFB
Fault report:
Fault and damage reports are reported on the AFB webpage, www.afb.se.
You log in with your e-mail adress and an individual password.
Emergencies & disturbances outside office hours
Call LU-Security 046-222 08 00
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32
LUND HOUSING AREAS
3.15 DELPHI - AFB
Fault report:
Fault and damage reports are reported on the AFB webpage, www.afb.se.
You log in with your e-mail adress and an individual password.
Emergencies & disturbances outside office hours
Call Securitas 046-30 74 26
LUND HOUSING AREAS
3.16 KÄMNÄRSRÄTTEN - AFB
Fault report:
Fault and damage reports are reported on the AFB webpage, www.afb.se.
You log in with your e-mail adress and an individual password.
To make a fault report regarding furniture in the studio flats, please contact LU Accommodation.
Emergencies & disturbances outside office hours
Call Securitas 046-30 74 26
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34
LUND HOUSING AREAS
3.17 NYA MAGASINET - AFB
Fault report:
Fault and damage reports are reported on the AFB webpage, www.afb.se.
You log in with your e-mail adress and an individual password.
Note that only one of the tenants in the apartment will be able to book a laundry session and
make a fault report online (due to technical limitations).
Emergencies & disturbances outside office hours
Call Securitas 046-30 74 26
LUND HOUSING AREAS
3.18 PARENTESEN - AFB
Fault report:
Fault and damage reports are reported on the AFB webpage, www.afb.se.
You log in with your e-mail adress and an individual password.
Emergencies & disturbances outside office hours
Call Securitas 046-30 74 26
35
36
LUND HOUSING AREAS
3.19 VILDANDEN - AFB
Fault report:
Fault and damage reports are reported on the AFB webpage, www.afb.se.
You log in with your e-mail adress and an individual password.
Emergencies & disturbances outside office hours
Call Securitas 046-30 74 26
MALMÖ HOUSING AREAS
4. Malmö Housing Areas
4.1 MALMÖ FOLKETS PARK
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
Call LU-Security 040-689 24 80
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MALMÖ HOUSING AREAS
4.2 MALMÖ: RÖNNEN
Fault report:
Please contact Stadsfastigheter:
Phone: 040-34 70 00
E-mail: [email protected]
Text message: 070-1957573
The caretakers will call you back, often in the morning the next day.
Emergencies outside office hours
Call Stadsfastigheter: 040-34 70 00
Disturbances outside office hours
Call G4S: 040-660 87 00
HELSINGBORG HOUSING AREAS
5. Helsingborg Housing Areas
5. FURUTORPSGATAN
Fault report:
interbas.intsek.lu.se/caretaker/faultreport.html
Emergencies & disturbances outside office hours
KF Fastigheter: 010-330 00 69
39
LUND UNIVERSITY
www5.lu.se/lu-accommodation
LU Accommodation
Winstrupsgatan 8
Regular visiting hours:
Monday-Friday, 13.00-15.00
046-222 01 00
[email protected]
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