Magento Abandoned Cart Email Extension by Amasty | User Guide

Magento Abandoned Cart Email Extension by Amasty | User Guide
Abandoned Cart Email
Magento Extension
User Guide
Official extension page: Abandoned Cart Email
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 1
Table of contents:
1.
2.
3.
4.
5.
6.
7.
8.
9.
General Settings………………………………………………………………………………………..……..3
Create New Rules………………………………………………………………………………………..…...4
Emails Queue……………………………………………………………………………………………..…..10
Emails History………………………………………………………………………………………….…….12
Emails Black List……………………………………………………………………………………….……13
Test Emails…………………………………………………………………………………………………….14
Abandoned Cart Email – How to create e-mail template ……………………………..…… 15
Template Sample……………………………………………………………………………………………17
Template Settings…………………………………………………………………………………………..18
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 2
1. Abandoned Cart Email – General Settings
Set this option to ‘Yes’ if you
want to make the coupon
available only for the email
recipient.
Specify general email
sender details as well as
the address to send the
email copy to.
Quickly import
customer emails for
you blacklist.
With the option enabled,
the email will be sent only
to the domains specified in
the settings, with no delay.
To set up Abandoned Cart Email,
please go to:
System > Configuration >
Abandoned Cart
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 3
2. Abandoned Cart Email– Create New Rule
Click here to create a new
rule.
Observe already created
rules, their id numbers
and statuses.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 4
2. Abandoned Cart Email – Create New Rule
Set the rule’s priority.
Rules with higher
priority will be applied
first
If after receiving the reminder
customer places the order or clicks on
the email link, he/she won’t be sent
any reminders anymore.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 5
2. Abandoned Cart Email – Create New Rule
Specify the store view and customer
groups to which the rule should be
applied.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 6
2. Abandoned Cart Email – Create New Rule
Choose as many conditions as
you need to create the most
flexible rule. You can specify
particular brands, subtotal,
country origin etc.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 7
2. Abandoned Cart Email – Create New Rule
Set the time intervals after which the
cart will be considered abandoned
and the email reminder will be sent
to a customer.
See how to create email template on
page 16
You can add as many
new scheduled
emails as you need.
Choose the coupon type, the date of its
expiration as well as the discount
amount and the cart subtotal for each
particular email.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 8
2. Abandoned Cart Email – Create New Rule
Set the time intervals after which the
cart will be considered abandoned
and the email reminder will be sent
to a customer.
These settings allow you to
get Google Analytics
statistics on your email
campaign.
NOTE: the fields Campaign
Source, Campaign Medium
and Campaign Name are
REQUIRED.
The information will be
accessible under campaigns
in you GA account.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 9
3. Abandoned Cart Email – Emails Queue
On the queue grid you
can see all the emails that
are waiting to be sent.
You can also observe the
scheduled sending time
and the coupon code.
Click here to start
editing email
templates.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 10
3. Abandoned Cart Email – Emails Queue
Edit email templates right from the
queue grid. You can change customer
email address, scheduled sending date
and time as well as the subject of your
email.
Here you can insert
and edit any template
you need.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 11
4. Abandoned Cart Email – Emails History
See and export the list of
email addresses to which
email reminders have
already been sent.
Observe email statuses for
proper analyzing your
email campaign. See how
many email recipients
recovered their abandoned
carts or just clicked on
the recovery link.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 12
5. Abandoned Cart Email – Emails Black List
Edit already existing emails
in your black list or
manually add new ones.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 13
6. Abandoned Cart Email – Test Emails
You have the opportunity
send test emails in order to
check out if everything
functions well.
To send test reminder,
please choose the email you
need and click here.
Test emails work only for
registered users. When a
customer adds some items
to the cart and then leaves
it without making a
purchase, his/her email
address gets to the test
grid.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 14
7. Abandoned Cart Email – How to create e-mail template
To create a template please go
System -> Transactional Emails
Click ‘Add new
template’
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 15
7. Abandoned Cart Email – How to create e-mail template
Save the template after you
finish it.
Now you can use any templates
created in ‘Transactional
e’mails’ section for abandoned
cart e-mails.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 16
8. Abandoned Cart Email – Template Sample
This is the example of one of ready-to-use email
templates.
Here you can place a coupon code as well as the
complete list of the abandoned cart items.
Display the
coupon
expiration date.
Provide customers
with the
opportunity to
unsubscribe from
your emails.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 17
9. Abandoned Cart Email – Template Settings
Show items to your customers
in the table view cell mode. Just
edit the template located in
‘Transactional emails’ section.
Set up “mode=table” in html
content.
Specifying “image=yes”
you enable product images
displaying in your
template.
“showCoonfigurableImage=
yes” displays configurable
products’ images, if you
mention their simple
products in your template.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 18
9. Abandoned Cart Email – Template Settings
You can arrange items in the list
mode with their description
aside. For this aim you need to
specify “mode=list” in the
template html content.
You can also edit the product
description length setting up
“descriptionFormat=full” or
“descriptionFormat=short” in
accordance with your goals.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 19
9. Abandoned Cart Email – Template Settings
Here is a coupon code
appeared after specifying
“discount=yes”.
You can show or hide the
product price. Set up
“price=yes” or “price=no”
when editing template.
When you specify
“discount=yes” you add the
discount price which was fixed
in Abandoned Cart Rules (see
page 8).
Decide which price to show to
customers: tax-included or
tax-excluded and than specify
the appropriate settings:
priceFormat=includeTax or
priceFormat=excludeTax .
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 20
9. Abandoned Cart Email – Template Settings
You can show or hide
configuration options like
color, size etc. for
configurable products in your
email template. Set up
“optionList=yes” or
“optionList=no” when editing
the template.
Here is the example of
the configuration option
(shoe size)
“optionList=yes”
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 21
9. Abandoned Cart Email – Template Settings
You can show or hide a product
image of the parent configurable
product. Set up
“showConfigurableImage=yes” or
“showConfigurableImage=no” when
editing the template.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 22
9. Abandoned Cart Email – Template Settings
Use format manager to
choose how to display in the
template:
• currency
• date
• price
• time
You can choose whether to
use short/long or medium
display type. Here you can
see the example with date
format.
The long
type is
specified.
The long date format
is displayed in the
email template.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 23
9. Abandoned Cart Email – Template Settings
Use URL manager to
automatically create
URLS corresponding to
Magento requirements.
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 24
Thank you!
Should you have any questions or feature suggestions, please contact us at:
http://amasty.com/contacts/
Your feedback is absolutely welcome!
User Guide: Abandoned Cart Email
Support: http://amasty.com/contacts/
Page 25
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