SAP Workforce Performance Builder Cloud Edition
Additional Guides
Workforce Performance Builder
Document Version: 1.0 – 2016-10-15
CUSTOMER
SAP Workforce Performance Builder Cloud Edition
System Requirements
Typographic Conventions
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Textual cross-references to other documents.
2
Example
Emphasized words or expressions.
EXAMPLE
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are surrounded by body text, for example, SELECT and INCLUDE.
Example
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names of variables and parameters, source text, and names of installation, upgrade and
database tools.
Example
Exact user entry. These are words or characters that you enter in the system exactly as
they appear in the documentation.
<Example>
Variable user entry. Angle brackets indicate that you replace these words and characters
with appropriate entries to make entries in the system.
EXAMPLE
Keys on the keyboard, for example, F 2 or E N T E R .
Customer
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SAP Workforce Performance Builder Cloud
Typographic Conventions
Table of Contents
1
1.1
1.2
Introduction ...................................................................................................................................4
What is the Cloud Edition?............................................................................................................... 5
Cloud Edition versus OnPremise Edition......................................................................................... 6
2
2.1
2.2
2.3
2.4
Running cloud applications .......................................................................................................... 8
System requirements ...................................................................................................................... 8
Common browser settings .............................................................................................................. 9
Network requirements..................................................................................................................... 9
Local data storage ......................................................................................................................... 10
3
3.1
Environmental individualizations ............................................................................................... 11
How to individualize the storage paths .......................................................................................... 11
4
4.1
4.2
User management ....................................................................................................................... 12
How to connect your Corporate User Store with the SAML Provider (SAP Cloud Identity) ........ 12
What happens on SAML authentication? ...................................................................................... 12
5
5.1
5.2
How to start cloud applications................................................................................................. 13
Start from the Manager interface.................................................................................................. 14
Build individual start links .............................................................................................................. 15
6
6.1
6.2
6.3
6.4
6.5
6.6
Application-specific requirements ............................................................................................ 16
SAP Workforce Performance Builder Producer (author workplace)............................................ 16
SAP Workforce Performance Builder Manager ............................................................................ 17
SAP Workforce Performance Builder Instant Producer (author workplace) ............................... 18
SAP Workforce Performance Builder Navigator (learner workplace) .......................................... 19
SAP Workforce Performance Builder SLC Player (learner workplace) ........................................20
Playback functionalities library, trainer, and book reader (learner workplace) ........................... 21
7
Technical Support .......................................................................................................................23
SAP Workforce Performance Builder Cloud
Table of Contents
Customer
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3
1
Introduction
This document gives an overview of the SAP Workforce Performance Builder Cloud Edition and the minimum
system requirements in order to use this SAP product successfully.
4
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
Introduction
1.1
What is the Cloud Edition?
With the HANA Cloud Platform, SAP provides a cloud solution based on the high performance of the HANA
database. With this solution, not only data is stored in the cloud and then available via internet connection
anywhere at any time, but the necessary applications for content creation, content editing (Producer, Instant
Producer), and navigation playback (Navigator) are also provided on demand. You just need access to the URL of
the portal, your login credentials, and a computer that meets the relevant application requirements without any
need to pre-install the software and you are able to use the most recent software version with the newest features
at any time.
If you use the SAP Cloud Identity Service, your users can even benefit from using their corporate credentials to log
on.
SAP Workforce Performance Builder Cloud
Introduction
Customer
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5
1.2
Cloud Edition versus OnPremise Edition
See the following comparison for the differences between the Cloud Edition and the OnPremise Edition:
Cloud Edition
OnPremise Edition
Pre-Installation
Not needed, directly downloaded
and provided using Java Web Start
technology
Manual installation or by software
deployment tools
Producer / Instant Producer
connection to Manager /
Central workarea
Connected by default with
respective central workarea.
No manual connection setup
required.
Manual connection setup required by
defining Manager URL and workarea
ID
Resource provisioning
Manager
Manager workareas are created
with resources already included.
Manager workareas are created
empty. Resources have to be
uploaded initially using the Producer.
Resource update by
Manager
All Manager workareas are
automatically updated on Manager
version update.
The resources of Manager workareas
have to be updated using the
Producer.
Update of workarea
resources and local retrieval
for Producer and Instant
Producer
Automatic check on application
startup
Enterprise Edition:
User authentication
SAML/Basic authentication
Active Directory, basic authentication,
anonymous access possible
Setup / Configuration


Manager UI branding
Only identified users have
access (no anonymous
access)
Requires SAML provider
To be triggered manually via
Synchronize workarea (Producer)
Automatic check for Instant Producer
Not available
Available via style editor
Automatic updates by SAP
Manual
Usage of multiple local
workareas
Only current connected central
workarea
Yes
Archive import via Manager
interface
Existing content or resources in a
dkp-archive can be uploaded
directly in the Manager interface
Existing content or resources in a dkparchive has to be uploaded from a
Producer instance
Updates
Application update to latest
SAP Workforce Performance
Builder versions
Other
6
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
Introduction
Cloud Edition
OnPremise Edition
Content consumption
access
On every device with Internet
connection – see playback
requirements
On every device with Internet /
network connection – see playback
requirements
Available storage
Default: 50GB, can be increased on
request
Depends on customers infrastructure
SAP Workforce Performance Builder Cloud
Introduction
Customer
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7
2
Running cloud applications
In this chapter you will find the necessary requirements to use and run the SAP Workforce Performance Builder
Cloud Edition. For more detailed system requirements of individual cloud applications, see chapter Applicationspecific requirements.
2.1
System requirements
The following requirements must match the Cloud Edition of the SAP Workforce Performance Builder on each
user machine.
Type
Specifications
Operating system
64 & 32 bit version of
Browser

Microsoft Windows 7

Microsoft Windows 8 (without tile mode)

Microsoft Windows 10

Microsoft Internet Explorer 11

Microsoft Edge 25

Mozilla Firefox 36.0 – 43.0

Google Chrome 40
Software dependencies
o Oracle Java Runtime Environment (JRE) 7 Update 11 or
higher (with Java enabled for your browser – check
Configure Java -> Advanced -> Default Java for
browsers)
Environmental requirements
o User read/write access for (temporary) storage path
See chapter Local storage of the cloud applications
Note
For the application-specific browser settings, read the relevant application manuals.
8
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
Running cloud applications
2.2
Common browser settings
Irrespective of your browser platform, these browser settings are required to start the cloud applications.
Requirement
Why?
Enabled JavaScript
All functions of the web application and content playback are based
on the use of JavaScript. You must enable JavaScript.
Deactivated pop-up blocker
No matter which pop-up blocker you use, you must disable the
blocking of pop-ups for the location from which you are loading the
application and content.
Activated cookies
After successfully logging on, your session information is stored in
cookies. You should therefore activate cookies in your browser to
ensure that this information is saved correctly.
Security Settings
We recommend that you add the Cloud Service pages to the
browser’s Trusted Sites section to ensure your browser accepts the
required Java applets.
2.3
Network requirements
Your network must meet the following requirements, to run the applications and to enable successful
communication between the cloud applications and the server.
Requirement
Why?
Connectivity
Minimum 2 MB connection speed
(recommended: 10 MB or higher)
Port availability
All communication is handled by the default port where the server is
available. This is usually Port 443 (SSL) or port 80 (HTTP). Ensure
these ports are available on each user machine.
Trusted certificates
Ensure the server certificates are signed correctly and trusted on
each user machine.
IP ranges
Ensure the IP Ranges of the Cloud Service are permitted on each user
machine.
Firewall / Browser-Security
Ensure the address of the Cloud Service is not blocked by local
Firewall routines and is part of the trusted sites location on each user
machine.
SAP Workforce Performance Builder Cloud
Running cloud applications
Customer
© 2016 SAP SE. All rights reserved.
9
2.4
Local data storage
Although all content and all application sources are hosted by the Cloud Platform, the runtime files for the
applications that run locally (Producer, Instant Producer, and Navigator) and the working content need to be
stored on end users’ local machines. Therefore these machines need to comply with the individual application
requirements as mentioned for each application in chapter Application-specific requirements.
The SAP Workforce Performance Builder cloud applications and according content data are stored in the
following directories in users’ local application data by default.
10
Dataset
Storage path
SAP Workforce Performance
Builder cloud applications (all)
%TEMP%\wpb_cloud\
Workarea content
%LOCALAPPDATA%\CloudWA\
Customer
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SAP Workforce Performance Builder Cloud
Running cloud applications
3
Environmental individualizations
3.1
How to individualize the storage paths
Workarea content
You can individualize the path where the workarea content will be stored. This enables you to store data statically
on machines, which are reset after usage, for example, virtual machines or Citrix environments.
1.
2.
3.
4.
5.
6.
Open Control Panel > System > Advanced System settings (in Windows 8 press W I N + X and select
System, then click Advanced System settings)
Click Environment Variables… .
Click New… below System variables list
(or alternatively the list User variables for <user>, if preferred as user-specific individualization).
Enter WPBCLOUD_WA_BASE into field Variable name.
Enter your individual path into field Variable value.
Click OK.
Application storage path
You can individualize the path where the downloaded application files will be extracted and stored. This enables
you to store the application files statically, for example to make it unaffected from regular running cleanups of the
Temporary files directory or status resets of virtual machines.
1.
4.
5.
Open Control Panel > System > Advanced System settings (in Windows 8 press W I N + X and select
System, then click Advanced System settings)
Click Environment Variables… .
Click New… below System variables list
(or alternatively the list User variables for <user>, if preferred as user-specific individualization).
Enter WPBCLOUD_APP_BASE into field Variable name.
Enter your individual path into field Variable value.
6.
Click OK.
2.
3.
SAP Workforce Performance Builder Cloud
Environmental individualizations
Customer
© 2016 SAP SE. All rights reserved.
11
4
User management
The Cloud Edition of the SAP Workforce Performance Builder Manager supports user authentication via SAML
based Single Sign-On and Basic Authentication.
Note
Consider that the Cloud Edition of the SAP Workforce Performance Builder Manager does not support the
usage of an Anonymous-Account.
4.1
How to connect your Corporate User Store with the SAML
Provider (SAP Cloud Identity)
To enable your users to logon to the Manager using SAML based Single Sign-On you need to connect your
Corporate User Store (SAML Provider, Active Directory or else) with the SAP Cloud Identity service using the
cloud connector. This enables your users to connect with any SAP Cloud application you registered for with their
individual corporate credentials.


Detailed information on the SAP Cloud Identity service
Detailed information on how to connect your Corporate User Store with SAP Cloud Identity service
Note
o SAML does not support the import, transfer or creation of hierarchical structures from your Active
Directory or else tenant.
o Single Sign-On works only in combination with the SAP Cloud Identity provider.
o To create your user structure with according organizational units you can use the excel import
instead. But note that these users created by excel import will not be able to benefit from SAML
based Single Sign-on.
4.2
What happens on SAML authentication?
In a SAML-based scenario each user is created automatically in the Manager on his first visit and automatically
logged on.
By default users are created within the Organizational Unit Imported and automatically assigned the role Learner.
Since SAML does not provide hierarchical user structure information, individual role or Organizational Unit
assignments have to be done later manually by an administrator.
12
Customer
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SAP Workforce Performance Builder Cloud
User management
5
How to start cloud applications
The SAP Workforce Performance Builder cloud applications are started by workarea-specific links or directly from
within the Manager interface.
Note
o
To run the cloud applications, a local installation of Oracle Java Runtime Environment (JRE) 7 Update
11 or higher is required.
o
The SAP Workforce Performance Builder cloud applications run on Microsoft Windows only. Please
read the application-specific system requirements.
SAP Workforce Performance Builder Cloud
How to start cloud applications
Customer
© 2016 SAP SE. All rights reserved.
13
5.1
Start from the Manager interface
To start applications from within the Manager interface proceed as follows:
1.
2.
14
Logon to the Manager
Select the workarea you want to work with from menu item Workareas.
a. To start the Producer, click Open Producer (1).
b. To start the Instant Producer, click Open Instant Producer (2) or Record (3).
c. To start the Navigator, select a group with subtype Desktop Assistant (4). Then click menu item
Desktop Assistant at the top of the property sheet.
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
How to start cloud applications
5.2
Build individual start links
You can build up individual start links to be provided by e-mail, as a shortcut, or another way. To do so, please use
the following templates and replace the red placeholders with your individual values.
Application
Link
Producer
http(s)://<domain>/<manager_instance>/wa/<workarea_id>/.producer
eg.: https://myserver/manager/wa/main/.producer
Instant Producer
http(s)://<domain>/<manager_instance>/wa/<workarea_id>/.ipro
eg.: https://myserver/manager/wa/main/.ipro
Navigator
Desktop Assistant
http(s)://<domain>/<manager_instance>/wa/<workarea_id>/group/<UID_of_deskt
op_assistant_group>/.inav
eg.: https://myserver/manager/wa/main/group/ GR_DCF904D28224F7B3/.inav
Single Navigation (Context assistant / Process assistant)
http(s)://<domain>/<manager_instance>/wa/<workarea_id>/project/<UID_of_navi
gation_project>/.inav
eg.: https://myserver/manager/wa/main/project/ PR_59982A779EEBB8B2/.inav
SAP Workforce Performance Builder Cloud
How to start cloud applications
Customer
© 2016 SAP SE. All rights reserved.
15
6
Application-specific requirements
6.1
SAP Workforce Performance Builder Producer (author
workplace)
Type
Specifications
Operating system
64 & 32 bit version of

Microsoft Windows 7

Microsoft Windows 8 (without tile mode)

Microsoft Windows 10 (without tile mode)
Processor
Pentium IV, at least 1 GHz
Memory
A minimum of 4 GB
Hard drive
200 MB of free space
Browser
Microsoft Internet Explorer 11
Microsoft Edge 25
Soundcard
Any soundcard
For production of audio projects and book pages
Microphone
Any microphone
For recording of audio
Scenario
Requirement
SAP Business Suite
SAP GUI Scripting activated
(server-sided and role-specific)
Java Applications
Java Access Bridge installed
Documentation Generation
Microsoft Office (Word and PowerPoint) 2007 – 2016
PDF Generation
Microsoft Office 2007 and Plug-In Microsoft Save as
PDF
Microsoft Office 2010 - 2016
16
Aris import
Symbio 4.2
(license required)
ViFlow
ViFlow 5.0
HPQC
HPQC 11
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
Application-specific requirements
6.2
SAP Workforce Performance Builder Manager
Type
Specifications
Browser
(Client interface)

Microsoft Internet Explorer 11.0

Microsoft Edge 25

Mozilla Firefox 36.0 – 43.0
Note
To use the browser-based project editor please ensure to have Microsoft Internet Explorer's Enterprise
Mode deactivated.
SAP Workforce Performance Builder Cloud
Application-specific requirements
Customer
© 2016 SAP SE. All rights reserved.
17
6.3
SAP Workforce Performance Builder Instant Producer
(author workplace)
Type
Specifications
Operating system
64 & 32 bit version of

Microsoft Windows 7

Microsoft Windows 8 (without tile mode)

Microsoft Windows 10 (without tile mode)
Processor
Pentium IV, at least 1 GHz
Memory
A minimum of 1 GB
Hard drive
200 MB of free space
Browser
Microsoft Internet Explorer 11
Microsoft Edge 25
Scenario
Requirement
SAP Business Suite
SAP GUI Scripting activated
(server-sided and role-specific)
18
Java Applications
Java Access Bridge installed
Documentation Generation
MS Office (Word) 2007 – 2016
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
Application-specific requirements
6.4
SAP Workforce Performance Builder Navigator (learner
workplace)
The SAP Workforce Performance Builder Navigator is essential for the playback of navigations.
Type
Specifications
Operating system
64 & 32 bit version of

Microsoft Windows 7

Microsoft Windows 8 (without tile mode)

Microsoft Windows 10 (without tile mode)
Memory
A minimum of 1 GB
Hard drive
10 MB of free space
Browser
Microsoft Internet Explorer 11
Scenario
Requirement
SAP Business Suite
SAP GUI Scripting activated
(server-sided and role-specific)
SAP Workforce Performance Builder Cloud
Application-specific requirements
Customer
© 2016 SAP SE. All rights reserved.
19
6.5
SAP Workforce Performance Builder SLC Player (learner
workplace)
The SAP Workforce Performance Builder SLC Player is essential for the playback of offline learning content
packages in file format *.slc. See chapter Functionality library, trainer & book reader (learner workplace) for
additional playback requirements.
Type
Specifications
Operating system
64 & 32 bit version of

Microsoft Windows 7

Microsoft Windows 8 (without tile mode)

Microsoft Windows 10 (without tile mode)
Memory
A minimum of 1 GB
Hard drive
2 MB of free space
Browser
Microsoft Internet Explorer 11
Microsoft Edge 25
20
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
Application-specific requirements
6.6
Playback functionalities library, trainer, and book reader
(learner workplace)
You must comply with the following requirements in order to ensure that the library, the trainer, and the book
reader can be used flawless and that simulations can be successfully played back. There is neither a plug-in nor a
runtime environment or another proprietary client-installation needed.
Browser
Version
Microsoft Internet Explorer
11
Operating system

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 10
Microsoft Edge
25

Microsoft Windows 10
Mozilla Firefox
36.0 – 43.0

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 10

Mac OS X 10.5.x

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 10

Mac OS X 10.5.x

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 10
Safari
4.0 – 5.1
Google Chrome
40
Supported mobile platforms
Content playback will also run in the default browsers of the following mobile platforms.
Platform
OS Version
Browser
Apple iOS
7, 8
Safari Mobile
Google Android
4.1.2
Stock Browser (AOSP)
(with deactivated Desktop View)
Windows Mobile
8
Microsoft Internet Explorer 11
Note
- A connection to the internet is required for the playback of content.
- The playback on mobile devices is supported for tablets only.
SAP Workforce Performance Builder Cloud
Application-specific requirements
Customer
© 2016 SAP SE. All rights reserved.
21
Common browser settings
Independent from your browser platform this browser settings are required for flawless display and playback.
Requirement
Why?
Enabled JavaScript
All functions are based on the use of JavaScript. You must enable
JavaScript.
Deactivated pop-up blocker
No matter which pop-up blocker you use, you must disable the
blocking of pop-ups for the location from which you are loading your
contents. Read the chapters on specific browsers for instructions on
how to disable built-in pop-up blocker functions.
Activated cookies
The attributes and settings for displaying and executing library,
trainer, and book reader are stored in cookies. You should therefore
activate cookies in your browser to ensure that these functions run
correctly.
Recommendation
In some cases, Flash contents are displayed incorrectly. If this problem occurs, uninstall and reinstall the
Flash plugin (do not simply update).
22
Customer
© 2016 SAP SE. All rights reserved.
SAP Workforce Performance Builder Cloud
Application-specific requirements
7
Technical Support
Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following
components:

KM-WPB // Workforce Performance Builder

KM-WPB-PRO // Workforce Performance Builder – Producer

KM-WPB-IPR // Workforce Performance Builder – Instant Producer

KM-WPB-MGR // Workforce Performance Builder - Manager

KM-WPB-NAV // Workforce Performance Builder - Navigator

KM-WPB-CXH // Workforce Performance Builder - Context Sensitive Help

KM-WPB-APR // Workforce Performance Builder - Application Profiles

KM-WPB-SMI // Workforce Performance Builder - Solution Manager Integration
Use the following component identifiers to announce issues with SAP HANA:

HAN-DB // SAP HANA Database
If you are not familiar with the SAP Service Marketplace, read the following information:

To access the SAP Support Portal you need an S-user ID and password. You can request access data from
your SAP Super Administrator or register online on the SAP Service Marketplace page under ‘Registration‘.

With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP
Community Network and SAP Help Portal, and you can also book courses under SAP Education.

If you want to work with the support applications (Incident Wizard, license key request, system data
maintenance, manage remote connections, software download and so on), you need the corresponding
authorizations, which your SAP Super Administrator can give you.

You can find information for new users and about support applications on the Support Portal Homepage
under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support
Portal.

In case of problems with SAP Service Marketplace contact your local Customer Interaction Center.
An online web form is available on http://support.sap.com/contactus. This web form should be used for all
written communication with your local customer interaction center. More Details about Incident Processing,
Support Addresses and Hotline Numbers can be found here:
http://service.sap.com/sap/support/notes/560499

Are you interested in a tour through the SAP Support Portal? Register for an online demo.
SAP Workforce Performance Builder Cloud
Technical Support
Customer
© 2016 SAP SE. All rights reserved.
23
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