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Operating Instructions
Troubleshooting
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Copy/Document Server Function
3
Troubleshooting When Using the Scanner Function
4
Adding Paper, Toner, Staples, Rings and Glue
5
Clearing Misfeeds
6
Remarks
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety
Information in "About This Machine" before using the machine.
TABLE OF CONTENTS
Manuals for This Machine.................................................................................................................................6
Notice..................................................................................................................................................................8
Important.........................................................................................................................................................8
How to Read This Manual.................................................................................................................................9
Symbols...........................................................................................................................................................9
Names of Major Items...................................................................................................................................9
Notes............................................................................................................................................................10
1. When the Machine Does Not Operate As Wanted
Indicators..........................................................................................................................................................11
Attention Light...................................................................................................................................................13
Beep Alert.........................................................................................................................................................15
Checking Machine Status and Settings..........................................................................................................16
When an Indicator to the Right of a Function Key Is Lit.................................................................................19
When You Have Problems Operating the Machine.....................................................................................21
Adjusting the Color Registration......................................................................................................................26
Auto Color Calibration....................................................................................................................................27
Returning to the Previous Setting.................................................................................................................28
Erasing Print Image Traces..............................................................................................................................30
Adjusting the Image Position...........................................................................................................................31
Removing Bound Booklets from the Ring Binder Tray...................................................................................32
Removing Paper from the Stacker...................................................................................................................33
Pausing Print When Using Finisher SR5000 or Booklet Finisher SR5020...................................................37
Finisher SR5000..........................................................................................................................................37
Booklet Finisher SR5020.............................................................................................................................38
When Z-folded Paper Is Not Properly Aligned.............................................................................................39
Finisher SR5000..........................................................................................................................................39
Booklet Finisher SR5020.............................................................................................................................40
When Large Size Paper Is Not Properly Aligned..........................................................................................41
Finisher SR5000..........................................................................................................................................41
Booklet Finisher SR5020.............................................................................................................................42
When a Job Is Not Performed.........................................................................................................................44
2. Troubleshooting When Using the Copy/Document Server Function
Messages Displayed When Using the Copy/Document Server Function..................................................47
1
When You Cannot Make Clear Copies.........................................................................................................51
When You Cannot Make Copies As Wanted...............................................................................................54
When Memory Is Full..................................................................................................................................59
3. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected....................................................................................................61
When You Cannot Send Scanned Files.........................................................................................................63
When Stored Files Cannot Be Accessed...................................................................................................63
When You Cannot Browse the Network to Send a Scan File..................................................................63
When the TWAIN Driver Cannot Be Started............................................................................................63
When Stored Files Cannot Be Edited.........................................................................................................64
When the Network Delivery Function Cannot Be Used...........................................................................64
When S/MIME Cannot Be Used...............................................................................................................64
Messages Displayed When Using the Scanner Function.............................................................................66
Messages Displayed on the Control Panel When Using the Scanner Function.....................................66
Messages Displayed on the Client Computer...........................................................................................70
4. Adding Paper, Toner, Staples, Rings and Glue
Loading Paper..................................................................................................................................................73
Loading Paper into Tray 1 (Tandem Tray).................................................................................................73
Loading Paper into the A3/11" × 17" Tray Unit......................................................................................74
Loading Paper into Tray 2...........................................................................................................................75
Loading Paper into Tray 3, Tray 4 or the Wide Large Capacity Tray....................................................76
Loading Paper into the Multi Bypass Tray.................................................................................................81
Loading Paper into the Interposer..............................................................................................................83
Loading Cover Sheets into the Interposer of the Perfect Binder...............................................................85
Loading Tab Stock.......................................................................................................................................88
Loading Orientation-Fixed Paper or Two-Sided Paper............................................................................90
Loading Envelopes.......................................................................................................................................91
Changing the Paper Size.................................................................................................................................93
Changing the Paper Size in Tray 2............................................................................................................93
Changing the Paper Size in Tray 3, Tray 4 or the Wide Large Capacity Tray......................................95
Changing to a Size That Is Not Automatically Detected..........................................................................98
Specifying Custom Size Paper....................................................................................................................99
Adding Toner.................................................................................................................................................101
2
Replacing Toner.........................................................................................................................................102
Adding Staples...............................................................................................................................................104
Finisher SR5000........................................................................................................................................104
Booklet Finisher SR5020..........................................................................................................................105
Booklet Finisher SR5020 (Saddle Stitch)................................................................................................106
Replacing Ring Combs..................................................................................................................................108
Changing the Type of Ring Combs..........................................................................................................109
Adding Binding Glue.....................................................................................................................................111
Inserting Pages into an Existing Ring Bound Booklet..................................................................................112
5. Clearing Misfeeds
Removing Jammed Paper..............................................................................................................................115
Locating Jammed Paper............................................................................................................................116
When A Is Displayed................................................................................................................................118
When B Is Displayed.................................................................................................................................119
When C Is Displayed................................................................................................................................120
When D Is Displayed................................................................................................................................121
When E Is Displayed.................................................................................................................................122
When K Is Displayed................................................................................................................................123
When L Is Displayed.................................................................................................................................124
When Mc1 - Mc4 Is Displayed...............................................................................................................125
When Mc5 or Mc6 Is Displayed.............................................................................................................125
When Mc7 or Mc8 Is Displayed.............................................................................................................126
When Mk1 or Mk2 Is Displayed.............................................................................................................126
When Mk3 - Mk5 Is Displayed...............................................................................................................127
When Mk6 Is Displayed...........................................................................................................................128
When Mk7 or Mk8 Is Displayed.............................................................................................................128
When Mk9 - Mk11 Is Displayed.............................................................................................................129
When Mk12 - Mk14 Is Displayed..........................................................................................................130
When N1 Is Displayed.............................................................................................................................131
When N2 or N3 Is Displayed..................................................................................................................131
When P1 Is Displayed..............................................................................................................................132
When P2 Is Displayed..............................................................................................................................132
When Q1 - Q4 Is Displayed....................................................................................................................133
3
When R1 - R3 Is Displayed......................................................................................................................134
When R4 - R8 Is Displayed......................................................................................................................135
When Rb1 - Rb5 Is Displayed..................................................................................................................136
When Rb6 - Rb9 Is Displayed..................................................................................................................137
When Rb10 - Rb17 Is Displayed.............................................................................................................138
When Rt1 or Rt2 Is Displayed..................................................................................................................138
When U1 - U6 Is Displayed.....................................................................................................................139
When U7 - U9 Is Displayed.....................................................................................................................140
When V Is Displayed................................................................................................................................140
When Z Is Displayed.................................................................................................................................141
Removing Jammed Staples...........................................................................................................................142
Finisher SR5000........................................................................................................................................142
Booklet Finisher SR5020..........................................................................................................................143
Removing Jammed Ring Combs...................................................................................................................146
Removing Punch Waste.................................................................................................................................147
Finisher SR5000........................................................................................................................................147
Booklet Finisher SR5020..........................................................................................................................147
Ring Binder.................................................................................................................................................148
Removing Staple Waste................................................................................................................................149
Finisher SR5000........................................................................................................................................149
Booklet Finisher SR5020..........................................................................................................................149
Removing Waste Paper.................................................................................................................................150
Perfect Binder.............................................................................................................................................150
Trimmer.......................................................................................................................................................150
6. Remarks
Where to Put Your Machine.........................................................................................................................151
Machine Environment...............................................................................................................................151
Power Connection.....................................................................................................................................153
Maintaining Your Machine...........................................................................................................................155
Cleaning the Exposure Glass...................................................................................................................155
Cleaning the Auto Document Feeder.......................................................................................................155
Checking the Earth Leakage Breaker...........................................................................................................157
Trademarks.....................................................................................................................................................159
4
INDEX...........................................................................................................................................................161
5
Manuals for This Machine
Read this manual carefully before you use this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Before using the machine, be sure to read the section of this manual entitled Safety Information.
This manual introduces the machine's various functions. It also explains the control panel, preparation
procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.
Troubleshooting
Provides a guide to resolving common usage-related problems, and explains how to replace paper,
toner, staples, and other consumables.
Copy/Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to this manual for
explanations on how to place originals.
Scanner Reference
Explains Scanner functions and operations.
Network Guide
Explains how to configure and operate the machine in a network environment.
General Settings Guide
Explains how to connect the machine to a network. Also explains how to change User Tools settings,
and how to register information in the Address Book.
Paper Settings Reference
Explains how to make paper settings.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
6
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Setting Up the Machine", Security Reference.
Be sure to read this manual when setting the enhanced security functions, or user and administrator
authentication.
• In addition to the above, manuals are also provided for the Printer function.
7
Notice
Important
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
For good copy quality, the manufacturer recommends that you use genuine toner from the manufacturer.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
8
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[]
Indicates the names of keys on the machine's display or control panels.
Names of Major Items
Major items of this machine are referred to as follows in this manual:
• Auto Document Feeder
ADF
• A3/11"×17" Tray Unit TK5000 (optional)
• Bridge Unit BU5000 (optional)
A3/11" × 17" tray unit
Bridge unit
• Buffer Pass Unit Type 5000 (optional)
Buffer pass unit
• Cover Interposer Tray CI5010 (optional)
Interposer
• High Capacity Stacker SK5010 (optional)
Stacker
• LCIT RT5050 (optional)
Wide Large Capacity Tray (Wide LCT)
• Multi Bypass Tray BY5000 (optional)
• Perfect Binder GB5000 (optional)
• Ring Binder RB5000 (optional)
Multi bypass tray (Tray 7)
Perfect binder
Ring binder
• Roll-Away Cart Type 5010 (optional)
• Tab Sheet Holder Type3260 (optional)
• Trimmer Unit TR5020 (optional)
• Z-folding Unit ZF4000 (optional)
Stacker tray
Tab sheet holder
Trimmer
Z-folding unit
9
Notes
Contents of this manual are subject to change without prior notice.
Colors on color keys or the color circle may differ slightly from the colors of actual copies.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
10
1. When the Machine Does Not Operate
As Wanted
This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.
1
Indicators
This section describes indicators that appear on the display panel when the machine requires the user to
clear misfeeds, add paper, or perform other troubleshooting procedures.
Display Panel Indicator
Indicator
: Misfeed indicator
Status
Appears when a misfeed occurs.
For details, see p.115 "Removing Jammed Paper".
: Original Misfeed indicator
Appears when an original misfeed occurs.
For details, see p.115 "Removing Jammed Paper".
: Load Paper indicator
Appears when paper runs out.
For details, see p.73 "Loading Paper".
: Add Toner indicator
Appears when toner runs out.
For details, see p.101 "Adding Toner".
: Add Staple indicator
Appears when staples run out.
For details, see p.104 "Adding Staples".
: Waste Toner Full indicator
Appears when the waste toner bottle is full.
Contact your service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
: Empty Waste Staple Receptacle
indicator
Appears when the waste staple receptacle is full.
For details, see p.147 "Removing Punch Waste".
For details, see p.149 "Removing Staple Waste".
: Service Call indicator
Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator
Appears when one or more covers of the machine are
open.
11
1. When the Machine Does Not Operate As Wanted
• p.73 "Loading Paper"
1
• p.101 "Adding Toner"
• p.104 "Adding Staples"
• p.115 "Removing Jammed Paper"
• p.142 "Removing Jammed Staples"
• p.147 "Removing Punch Waste"
• p.149 "Removing Staple Waste"
12
Attention Light
Attention Light
This section describes the names and functions of the attention light.
1
• Do not push or pull the attention light when installed to the machine. Doing so may result in damage
or malfunction of the attention light or the machine.
CAL154
The attention light notifies the user by light when there is a paper jam or no paper is left.
The colors of the lamp and their meanings are as follows:
Lamp
Status
The bottom lamp lights blue.
Printing
The bottom lamp flashes blue.
Copying or Scanning
The top lamp lights red.
Error
(Example)
• Paper jam
• Out of paper
• Out of toner
• Memory overflow
Read the message on the display panel, and then
take appropriate action.
13
1. When the Machine Does Not Operate As Wanted
Lamp
The top lamp flashes red.
1
Status
Warning
(Example)
• Toner has nearly run out.
• Waste toner bottle is nearly full.
Read the message on the display panel, and then
take appropriate action.
14
Beep Alert
Beep Alert
This section describes the different types of beep patterns that alert the users to left originals and other
machine conditions.
Beep pattern
Meaning
1
Cause
Single short beep
Panel/screen input
accepted.
A key on the control or display panels
was pressed.
Short, then long beep
Panel/screen input rejected.
An invalid key was pressed on the
control or display panels, or the entered
password was incorrect.
Single long beep
Job completed successfully.
A Copier/Document Server job has
finished.
Two long beeps
Machine is ready for use.
The machine has fully warmed up or has
revived from Energy Saver mode and is
ready for use.
Five long beeps
Soft alert
An auto reset was performed through the
simplified display of the Copier/
Document Server function or the
Scanner function.
Five long beeps repeated
four times.
Soft alert
A paper tray is empty.
Five short beeps repeated
five times.
Strong alert
The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• You cannot stop the beeping. If covers are opened and closed repeatedly when clearing paper jams
or adding toner, beeping might continue even after the machine has returned to normal status.
• You can specify to enable or disable beep alerts. For details, see Panel Key Sound in "System Settings",
General Settings Guide.
15
1. When the Machine Does Not Operate As Wanted
Checking Machine Status and Settings
1
This section describes how to check the machine's system status.
Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining.
• [Waste Staple Receptcl Full]
Displays whether the waste staple receptacle is full.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper trays.
• [No Binding Ring Combs]
Displays whether there are binding ring combs remaining.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Paper Misfeed]
Displays state of and solutions for paper misfeeds.
• [Original Misfeed]
Displays state of and solutions for original misfeeds.
• [Cover Open]
Indicates the cover that is open.
• [Comb Punch Receptcl Full]
Displays whether the comb punch waste receptacle is full.
• [Waste Paper Receptcl Full]
Displays whether the waste paper receptacle is full.
Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
16
Checking Machine Status and Settings
• [HDD File(s)]
Displays the total number of jobs stored on the hard disk drive.
• [Memory Erase Status]
Displays the state of the memory data.
1
Machine Address Info
You can check the following items under [Machine Address Info]:
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
[Manual Configuration Address] displays the IPv6 address configured manually.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing orders for supplies.
• [Supply Details]
Displays the types of toner, staples, and other supplies for this machine.
1. On the display panel, press [System Status].
17
1. When the Machine Does Not Operate As Wanted
2. Press each tab, and then check the contents.
1
3. After checking the information, press [Exit].
• [No Staples], [Waste Staple Receptcl Full], [Punch Receptacle Full], [No Binding Ring Combs],
[Output Tray Full], [Paper Misfeed], [Original Misfeed], [Cover Open], [Comb Punch Receptcl Full],
and [Waste Paper Receptcl Full] appear on the [Maintenance Info] tab only when these errors occur.
• Depending on the security settings, the [Machine Address Info] tab might not be displayed.
• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".
• p.115 "Removing Jammed Paper"
18
When an Indicator to the Right of a Function Key Is Lit
When an Indicator to the Right of a Function Key
Is Lit
When an indicator to the right of a function key is lit, press the corresponding function key. Then, follow
the instructions displayed on the control panel.
1
The following illustration shows the indicator of the copy function key as an example.
CAL161
If a function error occurs, check the message that appears on the control panel, and then see "Messages
Displayed" for the relevant function.
The following table explains problems that cause the indicator to light.
Problem
Causes
Solutions
Documents and reports do
not print out.
The paper output tray is full.
Remove prints from the tray.
Documents and reports do
not print out.
There is no paper left.
Load paper. See p.73 "Loading
Paper".
An error has occurred.
The function is not working
properly.
Record the code number shown on the
display, and then contact your service
representative. See "Messages
Displayed" of each chapter.
You can use the other functions as
normal.
19
1. When the Machine Does Not Operate As Wanted
Problem
1
The machine is unable to
connect to the network.
Causes
A network error has
occurred.
Solutions
• Check the displayed message, and
then take an appropriate action.
See "Messages Displayed" of each
chapter.
• Check that the machine is correctly
connected to the network, and that
the machine is correctly set. For
details about how to connect the
network, see "Connecting the
Machine", General Settings
Guide.
• Contact the network administrator.
• If the indicator is still lit even after
trying to solve the problem as
described here, contact your
service representative.
• p.47 "Messages Displayed When Using the Copy/Document Server Function"
• p.66 "Messages Displayed When Using the Scanner Function"
20
When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
This section describes common problems and messages. If other messages appear, follow the instructions
displayed.
Problem
The operation switch
indicator continues blinking
and does not turn off when
pressed.
Causes
This occurs in the following
cases:
1
Solutions
Check if the machine is communicating
with external equipment.
• The ADF is open.
• The machine is
communicating with
external equipment.
• The hard disk is active.
• The machine is cooling
down.
The display is off.
The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel
Energy Saver mode.
The display is off.
The operation switch is turned Turn on the operation switch.
off.
Nothing happens when the
The main power switch is
operation switch is turned on. turned off.
Turn on the main power switch.
"Please wait." appears.
This message appears when
you turn on the operation
switch.
Wait for a while. If the machine does not
get ready in two minutes, contact your
service representative.
"Please wait." appears.
This message appears when
the machine is warming up.
• Wait for a while. If the machine
does not get ready in 10 minutes,
contact your service
representative.
• Wait until the message disappears.
Do not turn off the main power
switch while the message is
showing.
21
1. When the Machine Does Not Operate As Wanted
Problem
"Please wait." appears.
1
Causes
Solutions
This message appears when
you change the toner
cartridge.
Wait for a while. If the message does not
disappear in two minutes, contact your
service representative.
"Memory is full. Do you want The scanned originals
to store scanned file?"
exceed the number of
appears.
sheets/pages that can be
stored on the hard disk.
"Self checking..." appears.
The machine is performing
image adjustment
operations.
• Press [Store File] to store pages that
have been scanned. Delete
unnecessary files with [Delete File].
• Press [No] if you are not storing
pages that have been scanned.
Delete unnecessary files with
[Delete File].
The machine may perform periodic
maintenance during operations. The
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
The user code entry screen is Users are restricted by User
displayed.
Code Authentication.
Enter the user code (up to eight digits),
and then press [OK].
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and login
password. For details, see "When the
Authentication Screen is Displayed",
About This Machine.
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
"Authentication has failed."
appears.
The machine cannot perform
authentication.
Contact the administrator.
"You do not have the
The logged in user name does Contact the administrator about the
privileges to use this function." not have permission for the
permission for the required function.
continues to be displayed
selected function.
even though you have
entered a valid user name.
22
When You Have Problems Operating the Machine
Problem
An error message remains,
even if misfed paper is
removed.
Causes
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
Solutions
Remove misfed paper, and then open
and close the cover. For details, see
p.115 "Removing Jammed Paper".
1
• Paper is still jammed in
the tray.
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Misfeeds occur frequently.
The side or end fences of the
paper trays may not be set
properly.
Load paper correctly. Load paper into
the paper tray with the print side down.
Load paper into Tray 3, Tray 4, the
Wide LCT or multi bypass tray with the
print side up.
• Remove misfed paper. For details,
see p.115 "Removing Jammed
Paper".
• Check the side or end fences are
set properly. Also, check the side
fences are locked. For details, see
p.93 "Changing the Paper
Size".
Misfeeds occur frequently.
Paper of undetectable size
has been loaded.
• Remove misfed paper. For details,
see p.115 "Removing Jammed
Paper".
• When paper is loaded which
cannot be detected automatically,
the user must set the paper size on
the display panel. For details, see
p.98 "Changing to a Size That Is
Not Automatically Detected".
Misfeeds occur frequently.
There is a foreign object on
the finisher tray.
• Remove misfed paper. For details,
see p.115 "Removing Jammed
Paper".
• Do not place anything on the
finisher tray. It may cause a paper
jam.
23
1. When the Machine Does Not Operate As Wanted
Problem
Causes
Solutions
Misfeeds occur frequently.
The staple cartridge is not set Set the staple cartridge properly. The
correctly.
Booklet Finisher SR5020 requires the
saddle stitch staple cartridge. For details
about how to add staples, see p.104
"Adding Staples".
Misfeeds occur frequently.
(The error message "Paper
Misfeed (C)" appears
repeatedly.)
A paper jam may occur when Load the paper in the horizontal
A4 or 81/2" × 11" size paper orientation ( ).
of 250 - 300 g/m2 (140 lb.
Index - 110 lb. Cover) in
weight is loaded in the
vertical orientation ( ).
Z-folded paper is not
properly aligned.
The Z-fold support tray is not
set.
Set the Z-fold support tray for the finisher
shift tray. For details about how to add
the Z-fold support tray, see p.39
"When Z-folded Paper Is Not Properly
Aligned".
Cannot print in duplex mode. [Apply Duplex] is set to [No]
for Tray 1-7.
In [Tray Paper Settings], under Tray 1-7,
set [Apply Duplex] to [Yes].
1
Cannot print in duplex mode. You cannot select duplex
In [Tray Paper Settings], under Tray 2-7,
printing if the paper type is set select a paper type other than [Tab
to [Tab Stock], [Envelope], or Stock], [Envelope], and [Label Paper].
[Label Paper].
24
Paper is bent.
Paper may be bent when it is Change the output tray to the finisher
ejected from the finisher
shift tray.
upper tray.
The print image is not
properly positioned on the
paper.
The machine has not detected Contact the machine administrator or
the paper type and/or width your service representative.
correctly.
When You Have Problems Operating the Machine
Problem
Causes
Paper delivered to the stacker Paper is curled.
is curled, causing it to not
align properly.
Solutions
• When the paper is curled
downward, select [Adjust Curl:
Weak] or [Adjust Curl: Strong]
under [Adjust Paper Curl] in
Adjustment Settings for Operators.
1
• When the paper is curled upward,
select [Adjust Curl: Weak] or
[Adjust Curl: Strong] under
[Adjust Paper Curl] in Adjustment
Settings for Operators.
For details about the Adjustment Settings
for Operators, see General Settings
Guide, "Adjustment Settings for
Operators".
Paper delivered to the stacker When using coated paper, it Select [Adjust Curl: Weak] or [Adjust
is curled, causing it to not
might become curled or might
Curl: Strong] under [Adjust Paper
align properly.
not be properly aligned when Curl] in Adjustment Settings for
it is delivered.
Operators.
For details about the Adjustment Settings
for Operators, see General Settings
Guide, "Adjustment Settings for
Operators".
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine.
• Curled paper causes misfeeds, soiled paper edges, or slipped positions while performing staple or
stack printing. When using curled paper, first straighten the curl with your hands or by placing the
paper upside down. Also, lay paper on a flat surface to prevent paper from curling, and do not lean
it against the wall.
• p.39 "When Z-folded Paper Is Not Properly Aligned"
• p.93 "Changing the Paper Size"
• p.104 "Adding Staples"
• p.115 "Removing Jammed Paper"
25
1. When the Machine Does Not Operate As Wanted
Adjusting the Color Registration
1
This section describes how to adjust the color registration by specifying a setting in [Maintenance].
When the machine is moved, the fusing unit is replaced, or after printing repeatedly for some time,
registration shifting might occur. By performing color registration adjustment, you can maintain optimum
print results.
1. Press the [User Tools] key.
CAL162
2. Press [Maintenance].
3. Press [Color Registration].
4. Press [OK].
Auto color registration takes about 65 to 150 seconds. When it is completed, the display returns to
the color registration menu.
5. Press [Exit] twice to return to the initial display.
26
Auto Color Calibration
Auto Color Calibration
This section describes Auto Color Calibration.
If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta,
cyan, and black balance.
1
1. Press the [User Tools] key.
CAL162
2. Press [Maintenance].
3. Press [Auto Color Calibration].
4. Press [Start].
5. Press [Start Printing].
A test pattern is printed.
27
1. When the Machine Does Not Operate As Wanted
1
6. Place the test pattern on the exposure glass, and then press [Start Scanning].
The image will be corrected after "Scanning...Please wait." disappears.
• The test pattern will not be read if it is set in the ADF.
• The test pattern will be printed on an A4 , 81/2" 11" size page. If A4 or 81/2" 11" is not
available, B4 JIS , A3 , or 11" 17" will be used. Make sure to check the paper set in the paper
tray.
• Set the test pattern in the following way:
BAZ030S
• Make sure to set the test pattern on the exposure glass, and then two or three white sheets, same size
as the test pattern, above the test pattern.
Returning to the Previous Setting
This section describes how to return to the previous setting of Auto Color Calibration.
"Previous Setting" means to return to the previous status before any changes.
28
Auto Color Calibration
1. Press [Previous Setting].
1
2. Press [Yes].
The settings return to the previous contents.
29
1. When the Machine Does Not Operate As Wanted
Erasing Print Image Traces
1
This section describes how to erase print image traces.
When the same image is printed repeatedly or if the paper is changed to a larger size, there may be a
difference in glossiness. These are called "print image traces".
By executing Erase Print Image Traces, 50 sheets are printed on both sides entirely in black to erase print
image traces.
• Paper sizes and orientations that can be used with this function are A3 , B4 JIS , SRA3 ,
12"×18" , and 11"×17" . For this function, use paper of the same width or larger than that you
would use for normal printing.
• Load the paper for this function into Tray 2, and then remove any paper from Tray 1. If you are using
coated paper, load it into Tray 3, and then remove any paper from both Tray 1 and 2.
• Use paper recommended by the manufacturer.
1. Load the paper for erasing print image traces.
2. Press the [User Tools] key.
CAL162
3. Press [Maintenance].
4. Press [Erase Print Image Traces].
5. Press [Start Printing].
50 sheets will be printed on both sides entirely in black.
6. When printing ends, check the final sheet. If the print image traces have been erased, press
[Stop].
If the print image traces have not been erased, repeat steps 5 and 6.
7. Press [Exit] twice.
30
Adjusting the Image Position
Adjusting the Image Position
Depending on your machine, the procedure for adjusting the image position may be slightly different. For
details, refer to the procedure for your machine.
1
31
1. When the Machine Does Not Operate As Wanted
1
Removing Bound Booklets from the Ring Binder
Tray
This section explains how to remove bound booklets from the ring binder tray.
• Keep your hands clear of the inside of the ring binder and the space under the ring binder tray.
You can trap your fingers if you do not.
Pull out the ring
binder tray.
Remove bound
booklets.
Slide the ring binder
tray fully in carefully.
CAL008
• Before pulling out the ring binder tray, make sure the machine is not in operation.
• When removing bound booklets from the ring binder tray, be careful not to catch the rings on the
machine.
32
Removing Paper from the Stacker
Removing Paper from the Stacker
This section describes how to remove prints and copies from the stacker.
1
• Use the stacker cart for transporting paper from the stacker. Do not use the stacker cart for any other
purpose.
• Do not attempt to get inside the stacker.
1. Press the Tray Lowering button.
CAL033
When the stacker tray is fully lowered, the Tray Moving Indicator stops flashing and remains lit.
CAL160
1. Tray Moving Indicator
33
1. When the Machine Does Not Operate As Wanted
2. Open the stacker front cover.
1
CAL028
3. Carefully pull out the stacker cart.
CAL031
Take care not to let the paper stack topple.
4. Rest the paper press on top of the paper stack.
CAL071
34
Removing Paper from the Stacker
5. Pull the lever on the paper press toward you.
1
CAL030
6. Transport the paper to where it is required, and then unload the stacker cart.
7. Return the paper press to its original position.
CAL072
8. Put the stacker cart back inside the stacker.
CAL029
Be careful to push the stacker cart in straight, not at an angle.
35
1. When the Machine Does Not Operate As Wanted
1
CAL032
9. Close the stacker front cover.
The stacker tray begins elevating automatically and the Tray Moving Indicator begins flashing. When
the Tray Moving Indicator stops flashing, the tray is fully elevated.
• Before moving the stacker, be sure to take the stacker cart out of the stacker.
36
Pausing Print When Using Finisher SR5000 or Booklet Finisher SR5020
Pausing Print When Using Finisher SR5000 or
Booklet Finisher SR5020
This section describes how to suspend a large copy or print job when using the Finisher SR5000 or Booklet
Finisher SR5020.
1
Depending on the image you are copying or printing, prints might not stack properly. If this happens,
suspend the job, remove the prints and then restart the job.
Finisher SR5000
This section describes how to suspend a large copy or print job when using the Finisher SR5000.
1. Press the [Suspend/Resume] key.
The key lights up.
CAL039
2. Remove the stack of paper from the finisher shift tray.
CAL070
3. Press the [Suspend/Resume] key.
The key light turns off and copying/printing restarts.
37
1. When the Machine Does Not Operate As Wanted
• You can suspend copying or printing only when the finisher's shift tray is selected as the output tray.
1
Booklet Finisher SR5020
This section describes how to suspend a large copy or print job when using the Booklet Finisher SR5020.
1. Press the [Suspend/Resume] key.
The key lights up.
CAL001
2. Remove the stack of paper from the finisher shift tray.
CAL002
3. Press the [Suspend/Resume] key.
The key light turns off and copying/printing restarts.
• You can suspend copying or printing only when the finisher's shift tray is selected as the output tray.
38
When Z-folded Paper Is Not Properly Aligned
When Z-folded Paper Is Not Properly Aligned
This section describes what to do if Z-folded copies or prints are not properly aligned.
1
Finisher SR5000
This section describes how to attach the Z-fold support tray for Finisher SR5000 to the finisher shift tray.
1. Press the [Suspend/Resume] key.
The key lights up.
CAL039
2. Remove the copies/prints.
3. Set the Z-fold support tray for the finisher shift tray.
Attach the Z-fold support tray by inserting the two protrusions on its underside into the holes on the
finisher shift tray.
CAL073
4. Press the [Suspend/Resume] key.
The key turns off, and then copying/printing restarts.
39
1. When the Machine Does Not Operate As Wanted
Booklet Finisher SR5020
1
This section describes how to attach the Z-fold support tray for Booklet Finisher SR5020 to the finisher shift
tray.
1. Press the [Suspend/Resume] key.
The key lights up.
CAL001
2. Remove the copies/prints.
3. Set the Z-fold support tray for the finisher shift tray.
Attach the Z-fold support tray by inserting the two protrusions on its underside into the holes on the
finisher shift tray.
CAL145
4. Press the [Suspend/Resume] key.
The key turns off, and then copying/printing restarts.
40
When Large Size Paper Is Not Properly Aligned
When Large Size Paper Is Not Properly Aligned
This section describes what to do if paper larger than B4 JIS or 81/2" × 14" is not properly aligned or falls
from the finisher shift tray.
1
Finisher SR5000
This section describes what to do if paper larger than B4 JIS or 81/2" × 14" is not properly aligned or falls
from the finisher shift tray when using Finisher SR5000.
1. Press the [Suspend/Resume] key.
The key lights up.
CAL039
2. Remove the copies/prints.
3. Pull out the finisher shift tray's extension.
CAL075
4. Set the auxiliary paper tray.
Attach the auxiliary paper tray by aligning the two protrusions on its underside with the holes on the
tray extension.
41
1. When the Machine Does Not Operate As Wanted
1
CAL076
5. Press the [Suspend/Resume] key.
The key turns off, and then copying/printing restarts.
Booklet Finisher SR5020
This section describes what to do if paper larger than B4 JIS or 81/2" × 14" is not properly aligned or falls
from the finisher shift tray when using Booklet Finisher SR5020.
1. Press the [Suspend/Resume] key.
The key lights up.
CAL001
2. Remove the copies/prints.
42
When Large Size Paper Is Not Properly Aligned
3. Pull out the finisher shift tray's extension.
1
CAL077
4. Set the auxiliary paper tray.
CAL078
5. Press the [Suspend/Resume] key.
The key turns off, and then copying/printing restarts.
43
1. When the Machine Does Not Operate As Wanted
When a Job Is Not Performed
1
If the machine is busy processing another job, it will not be able to print your job.
If the machine is busy, wait until it completes the job in progress before trying to print your job again.
In certain cases, if the job that is already in progress uses a different function, you might be able to begin
your job without interrupting the current job. Performing multiple functions simultaneously like this is called
"Multi-accessing".
Combination Chart
Function Compatibility
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote switching (of the
scanner/external extension) is done.
: Operation is enabled when the [Interrupt] key is pressed to interrupt the preceding operation.
: Operation is performed automatically once the preceding operation ends.
: Operation becomes possible after the preceding operation ends. (Simultaneous operations are
not possible.)
44
When a Job Is Not Performed
1
CAL164
*1 Simultaneous operations are possible only if the preceding job documents are all scanned and [New Job]
appears.
*2 You can scan a document after the preceding job documents are all scanned.
*3 During stapling, printing automatically starts after the current job.
*4 Stapling is not available.
*5 Simultaneous operation becomes possible after you press [New Job].
• Stapling cannot be used at the same time for multiple functions.
• If the machine is capable of executing multiple functions simultaneously, specify which function should
have priority in "Print Priority". The default is "Display Mode". For details about Print Priority, see
"System Settings", General Settings Guide.
• When Finisher SR5000 or Booklet Finisher SR5020 is installed, you can specify the output tray where
documents are delivered. For details about Output Tray Settings, see "System Settings", General
Settings Guide.
• While printing is in progress, scanning a document using another function may take longer.
45
1. When the Machine Does Not Operate As Wanted
1
46
2. Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for copier and Document Server function
problems.
Messages Displayed When Using the Copy/
Document Server Function
2
This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine.
• For messages that are not listed here, see "When You Have Problems Operating the Machine".
• p.21 "When You Have Problems Operating the Machine"
Message
Causes
Solutions
"Authentication has failed."
The entered login user name
or password is not correct.
Contact your user administrator.
"Authentication has failed."
The machine cannot perform
authentication.
Contact the administrator.
"Cannot detect original size." The size of the original cannot
be detected.
• Place the original on the exposure
glass again. Place the original scan
side down.
• If the machine cannot detect the
size of the original, specify the size
manually. Do not use Auto Paper
Select mode or the Auto Reduce/
Enlarge function. See "Specifying
Original Sizes", Copy/Document
Server Reference.
"Cannot detect original size." The original is not placed.
Place originals.
47
2. Troubleshooting When Using the Copy/Document Server Function
Message
2
Causes
Solutions
"Cannot punch this paper
size."
The Punch function cannot be Select a supported paper size. See
used with the paper size
"Supplementary Information", Copy/
selected.
Document Server Reference.
"Cannot staple paper of this
size."
The Staple function cannot be Select a supported paper size. See
used with the paper size
"Supplementary Information", Copy/
selected.
Document Server Reference.
"Check original orientation."
The orientation of the original Change the orientation of the original.
is not correct.
"Check paper size."
An irregular paper size is set. If you press the [Start] key, copying will
start using the selected paper.
"Duplex is not available with
this paper size."
A paper size that is not
supported by Duplex mode
has been selected.
"Exceeded max. number of
The original has too many
pages per file. Do you want pages to be saved as a single
to store the scanned pages as file.
1 file?"
Select a supported paper size. See
"Supplementary Information", Copy/
Document Server Reference.
Press [Store File] to store scanned pages
as a single file. Scanned data is stored
as a file in the Document Server. If you
do not want to store scanned files, press
[No]. Scanned data is deleted.
"Exceeded the maximum
number of sheets possible for
Ring Binding with the
currently set binding ring
combs. Printing will be
stopped."
The ring combs currently
Change to ring combs that are big
loaded are too small for the enough to bind the sheets.
number of sheets that need to
be bound.
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."
The scanned originals have
too many pages as one
document.
Press [Exit], and then store again with an
appropriate number of pages.
"Magazine or Booklet mode You selected the "Magazine" Make sure the original for the
is not available due to mixed or "Booklet" function for the
"Magazine" or "Booklet" function is
image mode."
original scanned using
scanned using the same function.
different functions, such as
copier and printer.
48
Messages Displayed When Using the Copy/Document Server Function
Message
Causes
Solutions
"Maximum number of sets is
n."
(A figure is placed at n.)
The number of copies
exceeds the maximum copy
quantity.
You can change the maximum copy
quantity using the [Max. Copy Quantity]
setting in [General Features] under
[Copier / Document Server Features].
"Perfect Binding is not
available with this number of
sheets."
Perfect binding is not possible Check the number of sheets.
with the number of sheets that
you have specified.
"Original is being scanned by The Copier function is not
another function. Switch to
available.
the following function, then
press the Stop key to cancel
scanning or press the Start
key to continue."
Cancel the job. Press [Exit], and then
press the [Document Server] key. Next,
press the [Stop] key. When the message
"The Clear / Stop key was pressed. Are
you sure you want to stop scanning?"
appears, press [Stop].
"Perfect Binding is not
available for different paper
sizes."
Mixed Sizes mode is
specified.
Cancel Mixed Sizes mode, or specify
the Auto Reduce/Enlarge function.
"Perfect Binding is not
available with the settings."
Perfect binding is not possible Check the current settings. For details
under the settings that you
about which functions are not available
have specified.
when perfect binding is specified, see
"Perfect Binding", Copy/Document
Server Reference.
"Ring Binding is not available Mixed Sizes mode is
for different paper sizes."
specified.
Cancel Mixed Sizes mode, or specify
the Auto Reduce/Enlarge function.
"Ring Binding is not available Ring binding is not possible
with the settings."
under the settings that you
have specified.
Check the current settings. For details
about which functions are not available
when ring binding is specified, see "Ring
Binding", Copy/Document Server
Reference.
"Rotate Sort is not available
with this paper size."
2
The Rotate Sort function does Select a supported paper size. See
not support the selected
"Supplementary Information", Copy/
paper size.
Document Server Reference.
49
2. Troubleshooting When Using the Copy/Document Server Function
Message
2
50
Causes
Solutions
"The selected file(s)
You do not have permission
contained file(s) without
to delete the selected file(s).
access privileges. Only file(s)
with access privileges will be
deleted."
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact
the person who created the file.
"You do not have the
The logged in user does not
privileges to use this function." have permission to use the
selected function.
Contact the administrator about
permission for the required function.
When You Cannot Make Clear Copies
When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem
Causes
Solutions
Copies appear dirty.
Image density is too high.
Adjust the image density settings. See
"Adjusting Copy Image Density",
Copy/Document Server Reference.
Copies are dirty.
Auto Image Density is not
selected.
On the control panel, select [Auto
Density].
The reverse side of the
original shows through on
copies.
Image density is too high.
Adjust the image density settings. See
"Adjusting Copy Image Density",
Copy/Document Server Reference.
The reverse side of the
original shows through on
copies.
Auto Image Density is not
selected.
On the control panel, select [Auto
Density].
Shadow appears on copies
of pasted originals.
Image density is too high.
2
• Adjust the image density settings.
See "Adjusting Copy Image
Density", Copy/Document Server
Reference.
• Change the orientation of the
original.
• Use clear tape to fix down pasted
parts of the original.
Identical blemishes appear in The exposure glass or ADF is Clean the exposure glass and/or ADF.
the same place on every
dirty.
See p.155 "Maintaining Your
copy.
Machine".
Identical blemishes appear in
the same place on every
copy.
• The printed original is
scanned again.
• Original Type Select is
set to [Text / Photo], but
the original features text
and photographs that
the machine cannot
distinguish between.
On the control panel, in [Others], press
[Generation Copy], and then begin
copying.
51
2. Troubleshooting When Using the Copy/Document Server Function
Problem
2
Causes
Copies are too light.
Image density is too light.
Copies are too light.
A light copy may result when
you use damp or rough grain
paper.
Solutions
Adjust the image density settings. See
"Adjusting Copy Image Density",
Copy/Document Server Reference.
• Use recommended paper only. For
details about recommended
paper, see "Recommended Paper
Sizes and Types", About This
Machine.
• Use paper that has been stored in
the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see "Paper Storage",
About This Machine.
52
Copies are too light.
The toner cartridge is almost
empty.
Add toner. See p.101 "Adding Toner".
Parts of images are not
copied.
The original is not set
correctly.
Set originals correctly. See "Placing
Originals", Copy/Document Server
Reference.
Parts of images are not
copied.
The correct paper size is not
selected.
Select the correct paper size.
Images appear only partially The paper is damp.
colored.
Use paper that has been stored in the
recommended temperature and
humidity conditions. For details about
the proper way to store paper, see
"Paper Storage", About This Machine.
Colored lines appear.
The exposure glass is dirty.
Clean the exposure glass. See p.155
"Maintaining Your Machine".
White lines appear.
The exposure glass is dirty.
Clean the exposure glass. See p.155
"Maintaining Your Machine".
White lines appear.
When is flashing, toner is
beginning to run out.
Add toner. See p.101 "Adding Toner".
When You Cannot Make Clear Copies
Problem
Causes
Solutions
Copies are blank.
The original is not set
correctly.
When placing originals on the exposure
glass, make sure the side to be scanned
is facing down. When placing originals
in the ADF, make sure the side to be
scanned is facing up.
A moire pattern appears.
The original has a dot pattern Place the original on the exposure glass
image or many lines.
at a slight angle.
2
Black spots appear on the
Because of high humidity, the Place the print on the exposure glass in
copy of a photographic print. photographic print has stuck either of the following ways:
to the exposure glass.
• Place an OHP transparency on the
exposure glass, and then place the
photograph on the OHP
transparency.
• Place the photograph on the
exposure glass, and then place
two or three sheets of white paper
over it. Leave the ADF open when
copying.
53
2. Troubleshooting When Using the Copy/Document Server Function
When You Cannot Make Copies As Wanted
This section describes likely causes of and possible solutions for unsatisfactory copy results.
Basic
2
Problem
Causes
Solutions
Misfeeds occur frequently.
The paper tray's side fences
are set too tightly.
Push the side fences slightly outward,
and then reset them. Also, we
recommend you set at least 20 sheets of
thick paper.
Misfeeds occur frequently.
The paper is damp.
Store paper in the recommended
temperature and humidity conditions.
See "Paper Storage", About This
Machine.
Misfeeds occur frequently.
The paper is too thick or too
thin.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine.
Misfeeds occur frequently.
Printed paper is being used.
Do not use paper that has been already
copied or printed.
Copies are not stapled.
There are jammed staples in
the stapler.
Remove jammed staples. See p.142
"Removing Jammed Staples".
Copies are not stapled.
Copy paper is curled.
Turn the copy paper over in the tray.
Copies are not stapled.
There are too many copies for Check the stapler capacity. See
the stapler to staple as a
"Supplementary Information", Copy/
single batch.
Document Server Reference.
Staples are wrongly
positioned.
Originals are not set
correctly.
Check the correct position to place the
originals. For details about how to place
originals with stapling, see "Staple",
Copy/Document Server Reference.
Saddle-stitched documents
Certain types of paper cannot Use recommended paper. See
come apart and do not stack be used for folding and open "Recommended Paper Sizes and
properly.
out after being folded and
Types", About This Machine.
stitched.
54
When You Cannot Make Copies As Wanted
Problem
Causes
Solutions
You cannot combine certain
functions.
The selected functions cannot Check the combination of functions, and
be used together.
then make the settings again. See
"Function Compatibility", Copy/
Document Server Reference.
When sorting, the pages are
divided into two blocks.
The memory became full
In [Copier / Document Server Features],
during sorting and pages
under [Input / Output], set [Memory Full
were delivered in two blocks. Auto Scan Restart] to [Off].
Images are skewed.
The side fences in the paper Make sure the side fences are set
feed tray are not set properly. properly. For details about how to set the
side fences, see p.93 "Changing the
Paper Size".
Images are skewed.
The paper is feeding in at an
angle.
2
Load the paper correctly. See p.73
"Loading Paper".
Edit
Problem
Causes
Solutions
In Double Copies mode,
parts of the original image
are not copied.
The combination of original
and copy paper is not
correct.
Select the paper size again. For
example, select 11" × 17" for 81/2"
× 11" originals. See "Double Copies",
Copy/Document Server Reference.
In Erase Border, Erase
Center, or Erase Center /
Border mode, parts of the
original image are not
copied.
You have entered a wide
erase margin.
Reduce the width of the erase margin.
For details, see "Erase Center / Border",
Copy/Document Server Reference.
In Erase Border, Erase
Center, or Erase Center /
Border mode, parts of the
original image are not
copied.
The originals are not scanned Place the originals correctly.
correctly.
55
2. Troubleshooting When Using the Copy/Document Server Function
Problem
Causes
In Margin Adjustment mode,
parts of the original image
are not copied.
• You have specified a
wide erase margin.
2
In Image Repeat mode, the
original image is not copied
repeatedly.
Solutions
Reduce the width of the margin. For
details, see "Margin Adjustment",
• There is a lack of margin Copy/Document Server Reference.
space on the opposite
side of the binding
position.
The size of the selected copy Select copy paper larger than the
paper is the same as the
original or select the correct
originals, or you did not
reproduction ratio.
select the correct
reproduction ratio.
Stamp
Problem
The stamp position is wrong.
Causes
The paper orientation is
wrong.
Solutions
Check the paper orientation and stamp
position.
The stamp is not printed on the The back side stamp position Reset the back side stamp position. For
back side of sheets when
is incorrect for the paper size. details about Duplex Back Page
copying in Duplex mode.
Stamping Position, see "Copier/
Document Server Features", General
Settings Guide.
Combine
Problem
Causes
Copies made with the Booklet You have selected a setting
or Magazine function cannot that does not match the
be folded into a book
orientation of the original.
correctly.
56
Solutions
In [Copier / Document Server Features],
under [Edit], set [Orientation: Booklet,
Magazine] correctly.
When You Cannot Make Copies As Wanted
Problem
Causes
Solutions
When using Combine, parts
of the image are not copied.
You specified a reproduction
ratio that does not match the
sizes of the originals and
copy paper.
When you enter a reproduction ratio
using Manual Paper Select mode, make
sure the ratio matches the originals and
the copy paper. Select the correct
reproduction ratio before using
Combine mode. See "One-Sided
Combine", "Two-Sided Combine", or
"Auto Reduce/Enlarge", Copy/
Document Server Reference.
Copies are not in correct
order.
You placed the originals in
the incorrect order.
2
When placing a stack of originals in the
ADF, the last page should be on the
bottom.
If you place the originals on the
exposure glass, start with the first page
to be copied.
Duplex
Problem
Causes
Solutions
Cannot copy in Duplex
mode.
You loaded paper in the
bypass tray.
Remove paper loaded in the bypass
tray. Load paper into a tray other than
the multi bypass tray.
Cannot copy in Duplex
mode.
[Apply Duplex] is set to [No]
for Tray 1-7.
In [Tray Paper Settings], under Tray 1-7,
set [Apply Duplex] to [Yes].
Copies are not in correct
order.
You placed the originals in
the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the
bottom.
If you place the originals on the
exposure glass, start with the first page
to be copied.
When using Duplex, the copy You placed the originals in
is made top to bottom, even the wrong orientation.
though [Top to Top] is
selected.
Place the originals in the correct
orientation. See "Duplex Copying",
Copy/Document Server Reference.
57
2. Troubleshooting When Using the Copy/Document Server Function
Document Server
Problem
Cannot access file.
Causes
The file is password
protected.
2
You cannot identify the
contents of a file.
Solutions
Contact the administrator.
To delete the files stored in the document
server, select [Delete All Files in
Document Server] under [Administrator
Tools] in [System Settings]. As this will
permanently delete every single file,
make sure the document server does not
contain any files you want to keep. For
details about Delete All Files in
Document Server, see "System Settings",
General Settings Guide.
You cannot check the
You can switch the Select File screen
contents of the file simply from between [List] and [Thumbnail] display
the file name.
to check the contents of the file.
• List display
The file name, date of storage, and
user name are shown.
• Thumbnails display
An image of the stored file
appears.
Memory frequently becomes The document server memory Delete unnecessary files. On the file
full.
is full.
selection display, select unnecessary
files, and then press [Delete File]. If this
does not increase available memory, do
the following:
• Switch to the scanner screen, and
then delete unnecessary files.
You want to check copy
You can print a single copy
quality before making a large without specifying the print
print run.
job settings again.
58
Check print quality by printing out only
the first set using the [Sample Copy] key.
See "Finishing", Copy/Document
Server Reference.
When You Cannot Make Copies As Wanted
Problem
Causes
"Cannot display preview of
Image data might have
this page." appears, and you become corrupted.
cannot check the thumbnail
image.
Solutions
Press [Exit] to display the preview screen
without a thumbnail.
If the selected document contains
several pages, press [Switch] on the
"Display Page" area to change the
page.
2
When Memory Is Full
This section describes likely causes of and possible solutions for problems related to full memory.
Message
Causes
Solutions
"Press [Continue] to scan and After printing scanned
Remove all copies, and then press
copy remaining originals."
originals, the machine checks [Continue] to continue copying. Press
if there are remaining
[Stop] to stop copying.
originals to be copied.
• Even if the machine's memory becomes full, the memory overflow message will not appear if [Memory
Full Auto Scan Restart] is set to [On] in [Input / Output] of User Tools. Instead, the machine will copy
scanned originals, and then automatically begin copying any remaining originals. When the machine
does this, the resulting pages will not be in order. For details about Memory Full Auto Scan Restart,
see "Copier/Document Server Features", General Settings Guide.
59
2. Troubleshooting When Using the Copy/Document Server Function
2
60
3. Troubleshooting When Using the
Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.
When Scanning Is Not Done As Expected
This section describes causes and solutions if scan results are not as expected.
Problem
Causes
Solutions
The scanned image is dirty.
The exposure glass or ADF is Clean the exposure glass and/or ADF.
dirty.
See p.155 "Maintaining Your
Machine".
The image is distorted or out
of position.
The original was moved
during scanning.
Do not move the original during
scanning.
The image is distorted or out
of position.
The original was not flat
against the exposure glass.
Make sure the original is flat on the
exposure glass.
The scanned image is upside The original was placed
down.
upside down.
No image results from
scanning.
3
Place the original in the correct
orientation. See "Setting of Original
Feed Type", Scanner Reference.
The original was placed with When placing originals on the exposure
the front and back reversed. glass, make sure the side to be scanned
is facing down. When placing originals
in the ADF, make sure the side to be
scanned is facing up.
Scanned images are rotated. If you set the original with its
top edge backward and save
full color/gray scale images
as a TIFF or JPEG file,
scanned images are rotated.
When placing a stack of originals in the
ADF, place their top edges first.
See "Setting of Original Feed Type",
Scanner Reference.
61
3. Troubleshooting When Using the Scanner Function
Problem
Solutions
The scanned image contains
white spaces.
If you scan originals using
Scanning at a higher resolution may
other than the network
reduce the margins.
TWAIN scanner function,
certain paper size and
resolution settings may
produce scanned images that
are larger than the selected
size because of margins to the
sides.
After an original is scanned,
the following settings are
canceled:
To prevent the scanned data
from being sent to the wrong
destination, this machine has
a function that cancels the
settings once the scanned
data is sent.
3
Destination, Sender, E-mail
text, Subject, and File name
62
Causes
Contact your service representative.
When You Cannot Send Scanned Files
When You Cannot Send Scanned Files
This section describes likely causes of and solutions for problems related to network delivery and sending
e-mail.
When Stored Files Cannot Be Accessed
This section describes likely causes of and possible solutions for job access-related problems.
Problem
Causes
The stored file is locked and
not accessible.
The password-protected file
is locked. Because the
password was incorrectly
entered ten times.
Solutions
3
Contact your administrator.
When You Cannot Browse the Network to Send a Scan File
This section describes likely causes of and possible solutions for the network browsing failing to operate
when files are sent.
Problem
Causes
The network cannot be
The following machine
browsed when specifying the settings might be incorrect:
destination folder.
• IP address
Solutions
Check the settings. See "Connecting the
Machine", General Settings Guide.
• Subnet Mask
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Problem
The Scanner Properties
dialog box cannot be
displayed.
Causes
Advanced encryption has
been specified in the
extended security setting.
Solutions
For details about the extended security
setting, contact your administrator.
63
3. Troubleshooting When Using the Scanner Function
When Stored Files Cannot Be Edited
This section describes likely causes of and possible solutions for editing stored files.
Problem
3
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot be
redelivered.
Causes
File permissions have been
applied using the available
extended security function.
Solutions
Contact your administrator.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network delivery function problems.
Problem
Causes
Solutions
Cannot use the network
delivery function.
The delivery software may be Contact your administrator.
an old version or a security
setting may be specified.
Cannot use the network
delivery function.
The network delivery function Specify it correctly. See "Network
setting is not correct.
Settings Required to Use the Network
Delivery Scanner", General Settings
Guide.
When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
64
Problem
Causes
Solutions
If multiple destinations are
selected for the broadcasting
sequence, the data is sent
twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact the administrator for details
about destination settings.
When You Cannot Send Scanned Files
Problem
When attaching a signature
to an e-mail using S/MIME,
an e-mail address for
"Sender" is not set for "From".
Causes
When S/MIME is applied,
the administrator's name
appears in the "From" field,
and the sender's name
appears in the "Reply-to"
field.
Solutions
Contact your administrator.
• Protecting an e-mail by S/MIME increases its data volume.
3
65
3. Troubleshooting When Using the Scanner Function
Messages Displayed When Using the Scanner
Function
This section describes likely causes of and possible solutions for error messages that may appear on the
machine's control panel and the client computer.
3
Messages Displayed on the Control Panel When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel.
• If a message not described here appears, take necessary solutions specified by the message. For
details about how to turn off the main power switch, see "Turning On/Off the Power", About This
Machine.
Message
Causes
Solutions
"Authentication has failed."
The entered login user name Contact your user administrator.
or password is not correct.
"Authentication has failed."
The machine cannot perform Contact your administrator.
authentication.
"Cannot detect original size.
Select scan size."
The machine cannot detect
the size of the original.
• Place the original correctly.
• Specify the scan size.
• If you place the original directly on
the exposure glass or in the ADF,
the automatic original size
detection process starts. Lift the ADF
by 30 degrees or more.
"Cannot find the specified
path. Please check the
settings."
The destination computer
name or folder name is
invalid.
"Captured file exceeded
The job contains too many
max. number of pages per
pages to be scanned and
file. Cannot send the scanned sent as a single large file.
data."
66
Check that the computer name or the
folder name for the destination is correct.
Separate the job, and then send it as
multiple smaller files. See "Storage
function", Scanner Reference.
Messages Displayed When Using the Scanner Function
Message
Causes
"Connection with LDAP server A network error has occurred
has failed. Check the server and connection has failed.
status."
Solutions
• Try the operation once more. If the
message is still shown, the network
may be busy.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see "Programming the LDAP
server", General Settings Guide.
"Destinations to which
encrypted files will be sent
contain users without
certificates or with invalid
certificates. Check the
destinations."
The destination's S/MIME
certificates are invalid or
cannot be found.
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. Email Size] in Scanner
Features."
The maximum e-mail size has
been exceeded.
"Exceeded max. No. of
results to display. Max.: n"
There are too many search
results to display.
3
Contact your administrator.
• In [Scanner Features], under [Send
Settings], change the [Max. E-mail
Size] setting.
• In [Scanner Features], under [Send
Settings], set [Divide & Send E-mail]
to [Yes (per Page)] or [Yes (per
Max. Size)].
Search again after changing the search
conditions.
(A figure is placed at n.)
"Exceeded max. data
The scanned data exceeded
capacity. Check the scanning maximum data capacity.
resolution, then press the Start
key again."
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at high
resolution. See "Relationship between
Resolution and Scan Size", Scanner
Reference.
"Exceeded max. data
The volume of the scan data
capacity. Check the scanning is too large.
resolution, then reset original
(s)."
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at high
resolution. See "Relationship between
Resolution and Scan Size", Scanner
Reference.
67
3. Troubleshooting When Using the Scanner Function
3
Message
Causes
Solutions
"Exceeded max. number of
alphanumeric characters for
the path."
The path contains too many
alphanumeric characters.
The maximum number of characters
which can be entered for the path is 256.
Check the number of the characters you
entered, and then enter the new
characters in the path again.
"Exceeded max. number of
alphanumeric characters for
the path."
There are too many
alphanumeric characters.
Enter no more than the maximum number
of alphanumeric characters. See "Values
of Various Set Items for Transmission/
Storage/Delivery Function", Scanner
Reference.
"Exceeded max. number of
The document server is
files which can be used in
already full.
Document Server at the same
time."
"Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."
Check the files stored by the other
functions, and then delete unnecessary
files. For details about how to delete files,
see "Document Server", Copy/
Document Server Reference.
Too many files are waiting to Try again after they have been delivered.
be delivered.
"Exceeded time limit for LDAP A network error has occurred
server search. Check the
and connection has failed.
server status."
• Try the operation once more. If the
message is still shown, the network
may be busy.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see "Programming the LDAP
server", General Settings Guide.
"LDAP server authentication
has failed. Check the
settings."
68
The user name and password In [System Settings], under
differ from those set for LDAP [Administrator Tools], check the settings
Authentication.
of LDAP server. For details, see
"Programming the LDAP server",
General Settings Guide.
Messages Displayed When Using the Scanner Function
Message
Causes
"Memory is full. Cannot scan. Because of insufficient hard
The scanned data will be
disk space, the first page
deleted."
could not be scanned.
Solutions
Try one of the following measures:
• Wait a while, and then try again.
• Reduce the scan area or scanning
resolution. See "Scan Settings",
Scanner Reference.
• Delete unnecessary files. See
"Deleting a Stored File", Scanner
Reference.
"Output buffer is full. Sending Sending was cancelled.
the data has been cancelled. Because there are too many
Please try again later."
files in stand by status.
Try again when the files in stand by status
have been delivered.
"SMTP authentication E-mail The SMTP authentication eaddress and Administrator E- mail address and the
mail address mismatch."
administrator's e-mail
address do not match.
Contact your administrator.
"Selected file is currently in
use. Cannot change file
name."
You cannot change the name Cancel transmission ("Waiting..." status
of a file whose status is
cleared) or the DeskTopBinder setting,
"Waiting..." or that is being
and then change the file name.
edited with DeskTopBinder.
"Selected file is currently in
use. Cannot change
password."
You cannot change the
Cancel transmission ("Waiting..." status
password of a file whose
cleared) or the DeskTopBinder setting,
status is "Waiting..." or that is and then change the password.
being edited with
DeskTopBinder.
"Selected file is currently in
use. Cannot change user
name."
You cannot change the user Cancel transmission ("Waiting..." status
name of a file whose status is cleared) or the DeskTopBinder setting,
"Waiting..." or that is being
and then change the user name.
edited with DeskTopBinder.
"Sending the data has failed. A network error occurred
The data will be resent later." and a file was not sent
correctly.
3
Wait until sending is retried
automatically after the preset interval. If
sending fails again, contact the network
administrator.
69
3. Troubleshooting When Using the Scanner Function
Message
"Some of selected files are
currently in use. They could
not be deleted."
3
Causes
Solutions
You cannot delete a file
Cancel transmission ("Waiting..." status
whose status is "Waiting..." or cleared) or the DeskTopBinder setting,
that is being edited with
and then delete the file.
DeskTopBinder.
"The selected file(s)
You do not have permission
contained file(s) without
to delete the selected file(s).
access privileges. Only file(s)
with access privileges will be
deleted."
The files can be deleted by the file
administrator. To delete a file which you
are not authorized to delete, contact
your administrator.
"Transmission has failed. To While a file was being sent,
check the current status, press a network error occurred
[Scanned Files Status]."
and the file could not be sent
correctly.
Try the operation once more. If the
message is still shown, the network may
be busy. Contact the network
administrator. If multiple files were sent,
use the Scanned Files Status screen to
check which file was affected.
"Updating the destination list
has failed. Try again?"
Check that the server has network
connectivity.
A network error occurred.
"You do not have the
The logged in user does not
privileges to use this function." have permission to use the
selected function.
Contact your administrator about
permission for the required function.
Messages Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on the
client computer when using the TWAIN driver.
• If a message not described here appears, take necessary solutions specified by the message. For
information about how to turn off the main power switch, see "Turning On/Off the Power", About This
Machine.
Message
"Cannot add any more
scanning mode."
70
Causes
Solutions
The maximum number of scan The maximum number of modes that can
modes is already registered. be stored is 100. Delete unnecessary
modes.
Messages Displayed When Using the Scanner Function
Message
Causes
Solutions
"Cannot specify any more
scanning area."
The maximum number of scan The maximum number of scanning areas
areas is already registered.
that can be stored is 100. Delete
unnecessary scanning areas.
"Communication error has
occurred on the network."
A network communication
error occurred.
"Error has occurred in the
scanner driver."
A driver error has occurred.
Enable TCP/IP on the client computer.
• Check whether the network cable
is connected correctly to the client
computer.
3
• Check that the client computer's
operating system has detected the
Ethernet board.
• Enable TCP/IP on the client
computer.
"Insufficient memory. Reduce Scanner memory is
the scanning area."
insufficient.
• Specify a smaller scan size.
• Change the resolution setting.
• Do not use compression functions.
See TWAIN Driver help.
The problem may be due to the following
cause:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. See "Relationship
between Resolution and Scan
Size", Scanner Reference.
"No response from the
scanner."
The machine or client
Check that both devices have network
computer is not connected to connectivity and that their network
the network correctly.
settings are correct.
"No response from the
scanner."
The network is busy.
Wait a while, and then try again.
71
3. Troubleshooting When Using the Scanner Function
Message
"Scanner is in use for other
function. Please wait."
Causes
A function other than the
Scanner function is being
used.
3
Solutions
• Wait a while, and then try again.
• Cancel the job in progress.
For example, press [Exit], and then
press the [Copy] key. Next, press
the [Stop] key. When the message
"The Clear / Stop key was pressed.
Are you sure you want to stop
scanning?" appears, press [Stop].
"Scanner is not available on
the specified device."
The TWAIN scanner function Contact your service representative.
cannot be used on this
machine.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
"Scanner is not available.
Check the scanner
connection status."
The machine is not connected
to the network correctly.
Turn on the main power switch.
• Check whether the machine is
connected to the network correctly.
• Check the firewall settings of the
client computer. For details, see
Windows Help.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Connecting the Machine",
General Settings Guide and
"Using telnet", Network Guide.
"Scanner is not ready. Check The ADF cover is open.
the scanner and the options."
72
Close the ADF cover.
4. Adding Paper, Toner, Staples, Rings
and Glue
This chapter describes how to load paper, add toner or replace staples and other consumables.
Loading Paper
This section describes how to load paper into the paper tray.
• When loading paper, take care not to trap or injure your fingers.
Tray 1 uses 81/2" × 11" exclusively. Load only 81/2" × 11" paper at all times.
4
• Fan the paper before loading.
• Straighten curled or warped paper before loading.
• For details about paper sizes and types, see "Recommended Paper Sizes and Types", About This
Machine.
Loading Paper into Tray 1 (Tandem Tray)
This section describes how to load paper in Tray 1.
• When paper loaded in the right side of Tray 1 runs out, paper on the left is automatically shifted to
the right. While the paper is moving, a message instructing you to wait appears. Do not pull out the
tray at this time.
• You can load paper even while making copies from Tray 1. You can pull out the left side of Tray 1
while copying is in progress.
• For the right side of Tray 1, align the right edge of the paper with the right edge of the tray. For the
left side of Tray 1, align the left edge of the paper with the left edge of the tray.
• Tray 1 uses 81/2" × 11" paper. If you want to load A4 paper, contact your service representative.
• You can load up to 1,100 sheets of paper on each side. Do not stack paper higher than the limit
mark.
73
4. Adding Paper, Toner, Staples, Rings and Glue
1. Carefully pull out the paper tray until it stops.
CAL066
4
2. Square the paper, and then place it print side down.
• Whole tray pulled out
CAL040
• Left half of the tray pulled out
CAL041
3. Carefully push the paper tray fully in.
Loading Paper into the A3/11" × 17" Tray Unit
This section describes how to load paper in the A3/11" × 17" tray unit.
74
Loading Paper
• To use the A3/11" × 17" tray unit, you must replace Tray 1.
• Make sure the paper stack is flush to the right side fence.
• The tray can hold up to 1,000 sheets of paper. Do not stack paper over the limit mark.
1. Carefully pull out the paper tray until it stops.
4
CAL042
2. Place the paper print side down along the edge on the left.
CAL043
3. Carefully slide the paper tray fully in.
Loading Paper into Tray 2
This section describes how to load paper in Tray 2.
• Various sizes of paper can be loaded in Tray 2 by adjusting the positions of side fences and end
fence.
• If the paper tray is pushed vigorously when putting it back into place, the position of the side fences
may slip out of place.
• Check the paper edges are aligned with the right side.
• The tray can hold up to 550 sheets. Do not stack paper over the limit mark.
75
4. Adding Paper, Toner, Staples, Rings and Glue
1. Carefully pull out the paper tray until it stops.
CAL044
4
2. Square the paper, and then load it print side down.
CAL045
3. Carefully push the paper tray fully in.
• If you load paper that cannot be automatically detected, specify its size using the display panel. For
details, see "Changing to a Size That Is Not Automatically Detected".
• p.98 "Changing to a Size That Is Not Automatically Detected"
Loading Paper into Tray 3, Tray 4 or the Wide Large Capacity Tray
This section describes how to load paper in Tray 3, Tray 4 or the Wide LCT. The Wide LCT is identified as
Tray 5 and Tray 6.
• Various regular sizes of paper can be loaded by adjusting the positions of side fences and end fence.
• Check that the paper edges are aligned with the left side.
• The tray can hold up to about 2,200 sheets of paper. Do not stack paper over the limit mark.
76
Loading Paper
1. Carefully pull out the paper tray until it stops.
CAL082
1. Paper transfer unit
Do not open the paper transfer unit when the paper tray is in use, or a misfeed might occur.
4
2. Release the end fence.
CAL062
3. Loosen the screws holding the side fences in position.
CAL083
4. Load paper by aligning the paper with the left side of the paper tray.
Place paper with print side up.
Load a stack of paper about 5 - 10 mm (0.25 - 0.4 inches) high.
77
4. Adding Paper, Toner, Staples, Rings and Glue
To load paper smaller than B5 JIS that has a vertical length of 139.7 to less than 257 mm (5.5 to
less than 10.12 inches), remove the paper supports. For details about how to remove the paper
supports, see "Loading small size paper into Tray 3, Tray 4 or the Wide Large Capacity Tray ".
Make sure the paper rest on top of the supporting plates on both sides.
4
CAL084
1. Supporting plates
5. Slide the side fences into position according to the size of the paper.
CAL060
6. Set the paper flush against the protrusions in the bottom of the inner side fence.
7. Slide the side fences into position according to the paper size. Secure the side fences by
carefully tightening the screws.
CAL085
78
Loading Paper
8. Load additional sheets, if necessary.
CAL047
9. Tightly fit the end fence to the loaded paper, and then re-lock the end fence again.
4
CAL064
10. Carefully slide the paper tray fully in.
11. Check the size on the display.
• If you load paper that cannot be automatically detected, specify its size using the display panel. For
details, see "Changing to a Size That Is Not Automatically Detected".
• p.79 "Loading small size paper into Tray 3, Tray 4 or the Wide Large Capacity Tray"
• p.98 "Changing to a Size That Is Not Automatically Detected"
Loading small size paper into Tray 3, Tray 4 or the Wide Large Capacity Tray
To load Tray 3, Tray 4, or the Wide LCT with paper smaller than B5 JIS that has a vertical length of 139.7
to less than 257 mm (5.5 to less than 10.12 inches), the paper supports must be removed.
This section describes how to remove the paper supports.
79
4. Adding Paper, Toner, Staples, Rings and Glue
Pull out the paper tray
carefully until it stops.
4
Set the paper
supports in their
storage positions.
Make sure that the
paper supports are
properly set.
Change paper size.
Remove paper if
loaded.
Load paper into the paper
tray, and then carefully
slide the paper tray fully in.
Remove the paper
supports.
CAL158
Fanning the Paper
This section describes how to fan a stack of paper before you load it in a paper tray.
• If you are loading coated paper in Tray 3, Tray 4 or the Wide LCT, it is important that you fan the
sheets thoroughly. Misfeeds may occur if paper is not fanned thoroughly.
1. Loosen the stack by riffling the sheets.
CAL086
80
Loading Paper
2. Holding its shorter ends, flex the stack back and forth to create space between the sheets.
Repeat this several times.
CAL087
4
CAL088
3. Make sure there is space between the sheets.
CAL089
Loading Paper into the Multi Bypass Tray
This section describes how to load paper in the multi bypass tray. The multi bypass tray is identified as Tray
7.
• The multi bypass tray can be installed on the Wide LCT.
81
4. Adding Paper, Toner, Staples, Rings and Glue
• Check that the paper edges are aligned at the left side.
• The maximum number of sheets you can load into the multi bypass tray depends on paper type. The
number should not exceed the upper limit.
• The tray can hold up to 550 sheets in the multi bypass tray. Do not stack paper over the limit mark.
1. Place paper in the multi bypass tray.
When loading paper larger than A4 / 81/2" × 11" , draw out the paper extender.
Place paper with print side up.
4
CAL090
2. Set the side fences to the paper size.
3. Set the end fence.
CAL091
Slide it to the right to remove the end fence.
82
Loading Paper
CAL092
4. Press the elevator switch on the multi bypass tray.
4
CAL093
The green lamp of the elevator switch flashes when the tray is moving and remains lit when the tray
is still.
If you want to add new paper or remove jammed paper, first press the elevator switch to lower the
tray.
• If you load paper that cannot be automatically detected, specify its size using the display panel. For
details, see "Changing to a Size That Is Not Automatically Detected".
• p.98 "Changing to a Size That Is Not Automatically Detected"
Loading Paper into the Interposer
This section describes how to load paper into the interposer.
• Load paper in the interposer in the same orientation as paper in the paper tray.
• The staple or punching location will be on the left side of the paper, when you are facing the machine.
83
4. Adding Paper, Toner, Staples, Rings and Glue
• Do not place anything on top of or leave documents on the sensor. This may lead to the paper size
not being correctly detected or paper jams.
• When using the Z-fold function, the paper in the interposer must be of the same size as the prints after
they have been Z-folded. If the paper in the interposer is larger than the Z-folded sheets, a misfeed
might occur.
• Each tray can hold up to 200 sheets of paper. Do not stack paper over the limit mark.
• Do not use paper that has already been printed onto by this machine.
1. While pressing the release lever, align the side fences with the paper size to be loaded.
4
CAL048
2. Load paper orderly. Tightly fit the side fences to the loaded paper.
Place paper face up.
CAL049
When loading paper larger than A4
or 81/2" × 11" , draw out the paper extender.
• If you load paper that cannot be automatically detected, specify its size using the display panel. For
details, see "Changing to a Size That Is Not Automatically Detected".
• To set the paper in the twin interposer, align the orientation of originals in the ADF as shown below.
84
Loading Paper
CAL157
• p.98 "Changing to a Size That Is Not Automatically Detected"
4
Loading Cover Sheets into the Interposer of the Perfect Binder
This section describes how to load cover sheets into the interposer of the perfect binder.
• The length/size of cover sheets depends on the thickness of the spine.
Estimating the thickness of the spine
This section explains how to calculate the approximate spine thickness and the cover sheet length and size.
Note that the length and size of a cover sheet depends on the thickness of the book block spine.
The following list shows examples for A4 size or 81/2" × 11", 80 g/m2 (20 lb. Bond) paper:
• 10-sheet book block: 1 mm (0.04 inches)
• 30-sheet book block: 3 mm (0.12 inches)
• 50-sheet book block: 5 mm (0.20 inches)
• 80-sheet book block: 8 mm (0.32 inches)
• 100-sheet book block: 10 mm (0.40 inches)
• 200-sheet book block: 20 mm (0.80 inches)
Specify the cover sheet size based on the thickness of the book block spine. Use the following equation to
calculate the length of the cover sheet:
Minimum length of cover sheet (mm/inch) = "length of book block sheet (mm/inch)" × 2 + "thickness of
spine (mm/inch)"
To perfect bind a booklet with the following dimensions, specify a cover sheet length of at least 440 mm
(17.4 inches):
• 200-sheet book block: A4 or 81/2" × 11"
85
4. Adding Paper, Toner, Staples, Rings and Glue
• Spine thickness: 20 mm (0.8 inches)
4
CAL094
• You cannot perfect bind a booklet if the thickness of the book block's spine exceeds 23 mm (0.9
inches).
Orientation and binding position of covers and originals
This section explains the orientation and binding positions of covers and originals.
Place covers and originals in the orientation in which they are read.
CAL095
*1 Select
(unreadable orientation) in Original Orientation, and then select Top binding.
• Depending on your machine, the procedure for selecting the orientation of covers and originals for
the printer function might be slightly different. For details, refer to the procedure for your machine.
86
Loading Paper
Loading cover sheets
This section describes how to load cover sheets into the interposer of the perfect binder.
• Load paper in the
orientation.
• Do not place anything on top of or leave documents on the sensor. This may lead to the paper size
not being correctly detected or paper jams.
1. While lightly pinching the side fence, align it with the paper size to be loaded.
4
CAL096
2. Load paper face up and neatly stacked. Slide the side fence tightly against the loaded paper.
CAL097
• There are two trays on the interposer of the perfect binder. Each tray can hold up to 200 sheets of
paper. Do not stack paper over the limit mark.
• When loading thick paper of 251 g/m2 (140 lb. Index) or heavier in the interposer trays of the perfect
binder, make sure the grain of the paper is perpendicular to the feed direction.
• If you are loading sheets that are likely to stick together (such as sheets of coated paper), be sure to
fan them thoroughly before loading. Fanning them will help prevent jams and allow them to be fed
in one sheet at a time.
• The perfect binding process may scratch glossy paper.
87
4. Adding Paper, Toner, Staples, Rings and Glue
Loading Tab Stock
This section describes how to load tab stock into trays.
• Set the tray for tab stock before using this function, and then set the position of the index tab under
Paper Type in Tray Paper Settings.
4
CAL036
1. Original width
2. Index width
• Specify the size of tab stock under Paper Size in Tray Paper Settings. The sizes that can be used are
A4 , 81/2" × 11" , and 81/2" × 14" .
• Tab stock can be loaded into Tray 2, Tray 3, Tray 4, Wide LCT and multi bypass tray. When loading
tab stock in the paper trays, always use the tab sheet holder on each tray. The tab sheet holder for
Tray 2 is an optional unit.
• Set tab stock so that the side with the tab is facing the back fence.
Tray 2
Adjust the end fence position so that the tab sheet holder will fit the tab stock.
CAL067
88
Loading Paper
CAL068
Tray 3, Tray 4, Wide LCT
Place the tab sheet holder on the loaded tab stock.
4
CAL037
Multi Bypass Tray
Adjust the end fence position so that the tab sheet holder will fit the tab stock.
CAL090
89
4. Adding Paper, Toner, Staples, Rings and Glue
CAL099
4
• Check the position of the index tab to avoid cropping the image.
• Align the image you want to print by checking the position of the index tab. If the image extends
beyond the index tab, the backs of sheets may get soiled with toner.
• Tab stock is fed starting from the top tab.
CAL038
1. Originals
2. Tab Stock
3. Printed
• When a paper jam has occurred, check the order of originals and tab stock, and then restart printing.
Loading Orientation-Fixed Paper or Two-Sided Paper
This section describes how to load paper with its orientation and printing surface specified (letterhead
paper).
Orientation-fixed (top to bottom) or two-sided paper (letterhead paper, punched paper, or copied paper)
might not print correctly, depending on how the originals and paper are placed. Under [Copier / Document
Server Features], [Input / Output], for [Letterhead Setting], select [Yes]. Then place the original and paper
as shown below. For details about Letterhead Setting, see "Copier/Document Server Features", General
Settings Guide.
90
Loading Paper
Place paper as shown below.
Original Orientation
Exposure glass
ADF
• Copier
• Scanner
4
Paper Orientation
Tray 3, 4
Tray 1, 2
Wide LCT (Tray 5, 6)
Multi Bypass Tray (Tray 7)
Paper orientation:
Paper orientation:
• Press the [Paper Setting] key, and specify "Letterhead" for the [Paper Type] setting of the paper tray
you want to use.
Loading Envelopes
This section describes how to load envelopes.
To load envelopes in Tray 2, place them with the side you want to print face-down. Be sure to unfold the
flaps and position them opposite to the paper feed direction.
91
4. Adding Paper, Toner, Staples, Rings and Glue
CAL148
4
To load envelopes in Tray 3, Tray 4, the Wide LCT or the multi bypass tray, place them with the side you
want to print face-up. Be sure to unfold the flaps and position them opposite to the paper feed direction.
• Tray 3, Tray 4, Wide LCT
CAL149
• Multi Bypass Tray
CAL150
92
Changing the Paper Size
Changing the Paper Size
This section describes how to change the paper size.
• When loading paper, take care not to trap or injure your fingers.
Procedures for changing the paper size differ depending on the tray.
• Be sure to select the paper size with Tray Paper Settings. If you do not, misfeeds might occur.
• Fan the paper before loading.
• Straighten curled or warped paper before loading.
4
• For details about paper sizes and types, see "Recommended Paper Sizes and Types", About This
Machine.
Changing the Paper Size in Tray 2
This section describes how to change the paper size in Tray 2.
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side
fences may slip out of place.
• Do not stack paper over the limit mark.
• Check that the top of the paper is aligned with the right side.
• Slide the side fences until they are aligned with the paper size, and then re-lock the side fences. Make
sure there are no gaps between the paper and side fences.
1. Check that the paper tray is not in use, and then pull the tray carefully out until it stops.
CAL044
2. Remove paper if loaded.
93
4. Adding Paper, Toner, Staples, Rings and Glue
3. Release the lock on the side fence.
CAL050
4
4. While pressing down the release lever, slide the side fences until they are aligned with the
paper size you want to load.
CAL051
5. Slide the end fence until it is aligned with the paper size you want to load.
CAL052
94
Changing the Paper Size
6. When adjusting the paper tray for custom size paper, pull up on the end fence to secure it
at the required position.
CAL100
7. Square the paper, and then load it print side down.
4
Re-lock the side fences again.
CAL053
8. Carefully slide the paper tray fully in.
9. Check the size on the display.
Changing the Paper Size in Tray 3, Tray 4 or the Wide Large Capacity Tray
This section describes how to change the paper size in Tray 3, Tray 4 or the Wide LCT.
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side
fences may slip out of place.
• Check that the paper edges are aligned with the left side.
• Do not stack paper over the limit mark.
95
4. Adding Paper, Toner, Staples, Rings and Glue
1. Carefully pull out the paper tray until it stops.
CAL082
4
1. Paper transfer unit
Do not open the paper transfer unit when the paper tray is in use, or a misfeed might occur.
2. Release the end fence.
CAL062
3. Loosen the screws holding the side fences in position.
CAL083
4. Load paper by aligning the paper with the left side of the paper tray.
Place paper with print side up.
Load a stack of paper about 5 - 10 mm (0.25 - 0.4 inches) high.
96
Changing the Paper Size
To load paper smaller than B5 JIS that has a vertical length of 139.7 to less than 257 mm (5.5 to
less than 10.12 inches), remove the paper supports. For details about how to remove the paper
supports, see "Loading small size paper into Tray 3, Tray 4 or the Wide Large Capacity Tray".
Make sure the paper rest on top of the supporting plates on both sides.
4
CAL084
1. Supporting plates
5. Slide the side fences into position according to the size of the paper.
CAL060
6. Set the paper flush against the protrusions in the bottom of the inner side fence.
7. Slide the side fences into position according to the paper size. Secure the side fences by
carefully tightening the screws.
CAL085
97
4. Adding Paper, Toner, Staples, Rings and Glue
8. Load additional sheets, if necessary.
CAL047
4
9. Tightly fit the end fence to the loaded paper, and then re-lock the end fence again.
CAL064
10. Carefully slide the paper tray fully in.
11. Check the size on the display.
• p.79 "Loading small size paper into Tray 3, Tray 4 or the Wide Large Capacity Tray"
Changing to a Size That Is Not Automatically Detected
This section describes how to set the paper size that is not automatically detected.
When paper is loaded which cannot be detected automatically, the user must set the paper size on the
control panel.
98
Changing the Paper Size
1. Press the [Paper Setting] key.
CAL165
4
2. Select the tray number on the screen.
3. Press [Paper Size] tab.
4. Select the loaded paper size and feed direction, and then press [OK].
5. Press the [Paper Setting] key.
• For details about paper sizes selected automatically, see "Recommended Paper Sizes and Types",
About This Machine.
Specifying Custom Size Paper
This section describes how to specify the custom size paper.
When the custom size paper is loaded, the user must set the paper size on the control panel.
1. Press the [Paper Setting] key.
CAL165
2. Select the tray number on the screen.
3. Press [Paper Size] tab.
4. Press [Custom Size].
99
4. Adding Paper, Toner, Staples, Rings and Glue
5. Enter the horizontal and vertical size of paper using the number keys, and then press the
[ ] key.
6. Press [OK] twice.
7. Press the [Paper Setting] key.
4
100
Adding Toner
Adding Toner
This section describes how to add and store toner.
• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite
on contact with naked flame.
• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so risks
fire and burns. Toner will ignite on contact with naked flame.
4
• Keep toner (used or unused) and toner containers out of reach of children.
• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment.
Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult
a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor
if necessary.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin.
If toner comes into contact with your skin, wash the affected area thoroughly with soap and water.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot
water will set the toner into the fabric and make removing the stain impossible.
101
4. Adding Paper, Toner, Staples, Rings and Glue
• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting in
dirtying of skin, clothing, and floor, and accidental ingestion.
• Fault may occur if you use toner other than the recommended type.
• When adding toner, do not turn off the operation switch. If you do, settings will be lost.
• Always add toner when the machine instructs you.
• Do not use recycled toner. This will damage the machine.
4
• During toner adding, the toner container is rotating. Do not touch the toner container.
• If toner remains in the container, you cannot remove the container. Do not remove the container
forcibly.
• Store toner containers in a cool, dry place free from direct sunlight.
• Store toner on a flat surface.
• You can still make about 2,000 prints after the messages " Toner Cartridge is empty." and "
Replace the cartridge." appear cyclically, but replace toner soon to prevent poor print quality.
• You can check name of the required toner and the replacement procedure using the " Toner
Cartridge is empty." screen.
• You can change the toner containers during printing.
• If toner remains in the container, you cannot pull it out.
• Press [System Status] to check contact number where you can order supplies. See "Checking Machine
Status and Settings".
• You can add all four color toners in the same way.
• p.16 "Checking Machine Status and Settings"
Replacing Toner
This section describes how to replace toner.
• Do not shake the removed toner containers. The remaining toner might scatter.
• Do not install and remove the toner containers over and over. This could result in a toner leak.
102
Adding Toner
Open the toner
cover.
Remove the toner
container carefully.
Pull out the lever.
Take the new toner
container out of its
box.
Hold both ends of
the toner container
firmly.
4
Shake the toner
container 5 to 6
times.
Insert the new toner
container.
Push the new toner
container in until the
lever clicks.
Close the toner
cover.
CAL104
103
4. Adding Paper, Toner, Staples, Rings and Glue
Adding Staples
This section describes what to do when staples need replacing.
• Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or
pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.
• Stapling failures or jams may occur if you use a staple cartridge other than that recommended.
4
• If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the
staples, and do not add more.
• Refill the stapler according to the finisher type. Check the type if you are unsure. For details about the
type of finisher, see "Appendix", About This Machine.
Finisher SR5000
This section describes how to add staples to Finisher SR5000.
104
Adding Staples
Open the finisher
front cover.
Pull out the staple
unit.
Turn knob R10
counterclockwise to
rotate the staple unit.
Pull out the cartridge
lever.
Pull out the cartridge
gently.
Remove the empty
refill in the direction
of the arrow.
4
Push the new refill
into the cartridge
until it clicks.
Hold the lever, and
then push in the
cartridge.
Push in the cartridge
until it clicks.
Return the staple
unit to its original
position, and then
close the finisher
front cover.
CAL003
Booklet Finisher SR5020
This section describes how to add staples to Booklet Finisher SR5020.
105
4. Adding Paper, Toner, Staples, Rings and Glue
Open the finisher
front cover.
Pull handle Rb18,
and then pull out
the staple unit.
Turn knob Rb19
counterclockwise
to rotate the staple unit.
Pull out the cartridge
lever.
Pull out the cartridge
gently.
Push the new refill
into the cartridge until
it clicks.
Hold the lever, and
then push in the
cartridge.
Push in the cartridge
until it clicks.
Return the staple unit
to its original position.
Close the finisher
front cover.
Remove the empty
refill in the direction
of the arrow.
4
CAL004
Booklet Finisher SR5020 (Saddle Stitch)
This section describes how to add staples to Booklet Finisher SR5020 (saddle stitch).
106
Adding Staples
Open the finisher front cover.
Pull out the staple unit.
Raise the levers.
Pull out the cartridges gently.
4
Hold both sides of the cartridge,
and then raise the upper unit.
Remove the empty refill in
the direction of the arrow.
Push in the new staples
until the arrows are aligned.
Push down the upper unit
into the cartridge gently.
Hold the levers, and then push
in the cartridges.
Push in the cartridges until they
click, and then lower the levers.
Return the staple unit to its
original position.
Close the finisher front cover.
CAL005
107
4. Adding Paper, Toner, Staples, Rings and Glue
Replacing Ring Combs
This section describes how to replace ring combs.
• Keep your hands clear of the inside of the ring binder and the space under the ring binder tray.
You can trap your fingers if you do not.
4
• Use of non-recommended ring combs and/or ring comb cartridges can result in binding failures and
comb jams.
Open the ring binder
front right cover.
Pull out the ring
comb cartridge.
Open the cartridge
cover.
Pull the tab at the base of the package
towards you, and then pull it down.
Insert the ring comb
package into the
cartridge.
Tear the tab along
the perforated line,
and then remove it.
Remove the
package.
Push in the cartridge,
and then close the
cartridge cover.
Close the ring
binder front right
cover.
CAL006
• Add new ring combs to the cartridge only when the "Out of binding ring combs. Add binding ring
combs." message appears on the display panel.
108
Replacing Ring Combs
• The ring comb cartridge can hold both 100-sheet and 50-sheet type ring combs, but be sure not to
mix the two sizes inside the cartridge.
• We recommend that you prepare separate ring comb cartridges for each type and colour of ring
comb.
• Store ring combs in their original packaging and stand them upright.
Changing the Type of Ring Combs
This section describes how to change the type of ring comb set in the ring comb cartridge.
1. Pull the ring comb cartridge out of the machine.
4
CAL105
2. Push the ring combs up from the bottom of the cartridge.
CAL106
109
4. Adding Paper, Toner, Staples, Rings and Glue
3. Place your fingers between the cartridge and the ring combs, and then remove the ring
combs.
4
CAL107
4. Insert the ring combs you want to use into the cartridge.
5. Put the cartridge back into the machine.
110
Adding Binding Glue
Adding Binding Glue
This section explains how to fill the glue container with binding glue.
• Store binding glue in a cool (-20 to 40°C), dark place, away from moisture, extremely high
temperatures, direct sunlight, and naked flames.
• Keep binding glue out of the reach of children.
• Use of non-recommended glue can result in failed bindings and faulty adhesion of the cover sheet
and book block.
• To use binding glue, you must first heat it. To begin the heating process, press the glue temperature
adjustment key.
Pull the glue
container all the way
out.
Open the double
covers.
4
Add glue, making sure the glue
does not exceed the limit line.
Close the double covers.
Return the glue container to its
original position.
CAL007
• The container can hold up to 380 g (0.83 lb.) of glue (about two of the provided cups).
• You can change the glue heating time under “Timer Settings” in “System Settings”. For details, see
"Timer Settings", General Settings Guide.
• The glue requires time to heat (between five to seven minutes) before the binding can begin. To begin
binding quickly, be sure to press the glue temperature adjustment key in advance.
111
4. Adding Paper, Toner, Staples, Rings and Glue
Inserting Pages into an Existing Ring Bound
Booklet
This section describes how to insert pages into an existing ring bound booklet.
To insert new pages into a ring bound booklet, perform the following procedure.
• When binding paper manually with the ring opener, take care not to trap or injure your fingers.
4
You can use the ring stand and ring opener to insert new pages into the existing ring bound booklets. Use
these devices when you need to insert covers, replace existing pages, or add new pages.
CAL108
1. Ring stand
2. Ring opener
1. Punch holes into the pages that you want to insert into the ring bound booklet.
2. With the ring bound booklet closed, place the ring comb on the ring stand so that each of
the rings is in a groove on the stand.
CAL109
112
Inserting Pages into an Existing Ring Bound Booklet
3. Insert the spine of the ring comb into the fixing lug of the ring stand. Gently press down on
the ring comb to lock it into place.
CAL110
4. Open the bound booklet to where you want to insert the new pages, and then place one of
your hands on the ring stand.
4
CAL111
5. Insert the sharp end of the ring opener into one end of the ring comb, and then push it all
the way through the ring comb.
CAL112
The rings of the comb will open as you push the ring opener through them.
6. Insert the new pages.
113
4. Adding Paper, Toner, Staples, Rings and Glue
7. Holding the sides of the ring opener, carefully press down the opened rings.
To close a 100-sheet type binding ring comb, use the side of the ring opener that has the smaller
grooves.
To close a 50-sheet type binding ring comb, use the side of the ring opener that has the larger grooves.
4
CAL113
The rings of the comb will close as you press down with the ring opener.
8. Remove the ring comb from the ring stand.
• When using the ring opener, take care to avoid injuring self or others and damaging nearby
equipment.
114
5. Clearing Misfeeds
This chapter describes what to do if a paper jam (misfeed) occurs.
Removing Jammed Paper
This section describes how to locate and remove jammed paper.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot
surface." Otherwise, an injury might occur.
• Some of this machine's internal components get very hot. For this reason, take care when removing
misfed paper. Not doing so could result in burns.
5
• Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or
pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.
• Be careful not to cut yourself on any sharp edges when you reach inside the machine to remove
misfed sheets of paper or masters.
• Keep your hands clear of the inside of the ring binder and the space under the ring binder tray.
You can trap your fingers if you do not.
• When clearing misfeeds, do not turn off the operation switch. If you do, your settings will be lost.
• When removing jammed sheets, take care to touch only those areas explicitly indicated in the manual.
• Do not remove the fusing unit. Doing so will result in loss of print quality.
• To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
• Contact your service representative if misfeeds occur frequently.
• Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper.
• If a detailed removal instruction appears on the right of the screen, follow it.
115
5. Clearing Misfeeds
• You can also use the procedure indicated in [System Status] to remove jammed paper.
Locating Jammed Paper
If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker
inside the finisher or front cover.
The location of the paper jam (misfeed) is indicated by the letter shown on the display panel.
5
CAK077
1. Press the key of the section from where you want to remove the jammed paper.
116
Removing Jammed Paper
2. After each step is completed, press [Next]. To go back to the previous step, press [Previous].
Press [Entire View], the entire machine is displayed.
5
3. When all jammed paper is removed, restore the machine to the original state.
• More than one misfeed may be indicated. When this happens, check all the areas indicated.
117
5. Clearing Misfeeds
When A Is Displayed
Open the right front
cover.
Push button A, and
then open the guide
board.
5
118
Turn knobs A2 and
A3, and then remove
misfed paper.
Close the guide board.
If you cannot remove
misfed paper, open the
paper tray, and then
remove misfed paper.
Return the paper tray
to its original position.
Close the right front
cover.
CAL117
Removing Jammed Paper
When B Is Displayed
Open the right front
cover.
Turn knob Z2 18 to 25
times.
Turn knobs B1 and
B2 18 to 25 times.
Turn lever B3 to the
left, and then pull out
the unit.
5
Open B4 guide board, and then remove
misfed paper.
Close B4 guide board.
Remove misfed paper
from the top of the unit.
Turn knob B6, and
then remove misfed
paper.
Open B5 guide board,
and then remove
misfed paper.
Open the guide
board.
Lower lever Z4 by
pressing it down.
Remove misfed paper, and
then return lever Z4 to its
original position.
Close the guide board.
Return all levers to their original
positions, and then close the right
front cover.
CAL118
119
5. Clearing Misfeeds
When C Is Displayed
Open both front
covers.
Remove misfed paper
from the bottom left hand
corner.
If you cannot remove
misfed paper, turn
knob C1 18 to 25 times.
Turn knob Z3 18 to 25
times.
Turn lever C2 to the
left, and then pull
out the unit.
5
Remove misfed paper.
Lower lever Z1 by
pressing it down.
Remove misfed paper, and
then return lever Z1 to its
original position.
Close the guide board.
Return the unit to its original position.
Return lever C2 to its original position.
Close both front covers.
CAL119
120
Removing Jammed Paper
When D Is Displayed
Open both front
covers.
Turn knob C1 18 to 25
times.
Remove misfed paper
from the bottom left
hand corner.
Turn knob Z3 18 to 25
times.
Turn lever C2 to the
left, and then pull
out the unit.
5
Raise lever D1.
Raise lever D2, and
then remove misfed
paper.
Lower lever D4, and
then remove misfed
paper.
Lower lever Z1 by
pressing it down.
Return the levers D4,
D2, and D1 to their
original positions.
Turn knob D3 6 to 9 times, and then
remove misfed paper.
Remove misfed paper,
and then return lever Z1
to its original position.
Return the unit to its
original position.
Return lever C2 to its
original position.
Close both front covers.
CAL120
121
5. Clearing Misfeeds
When E Is Displayed
Open the front left
cover.
Remove misfed paper.
Close the front left
cover.
CAL121
5
122
Removing Jammed Paper
When K Is Displayed
Open the buffer pass
unit front cover.
Turn knob Kc1 20 to 22
times counterclockwise.
Open Kc2 cover.
Remove misfed paper.
Push Kc3 button to
close Kc2 cover.
Turn knob Kc4 20 to
22 times clockwise.
5
Turn lever Kc5 to the
left, and then pull out
the unit.
See the illustrations
on the unit.
Open Kc8 cover, and
then remove misfed
paper.
Open Kc9 cover, and
then remove misfed
paper.
Close Kc8 cover.
Close Kc9 cover.
Open Kc6 cover, and
then remove misfed
paper.
Open Kc7 cover, and
then remove misfed
paper.
Close Kc6 cover.
Close Kc7 cover.
Return the unit and lever Kc5
to their original positions.
Close the buffer pass
unit front cover.
CAL115
123
5. Clearing Misfeeds
When L Is Displayed
Open the stacker
upper cover.
Raise lever L1,
and then remove
misfed paper.
5
Return lever L1
to its original
position.
Raise lever L2,
and then remove
misfed paper.
Raise lever L3.
Return lever L2
to its original
position.
Raise lever L5,
and then remove
misfed paper.
Close the stacker
upper cover.
Return lever L5
to its original
position.
Press the paper
jam button on the
stacker control
panel.
Turn knob L4
17 to 19 times
counterclockwise,
and then remove
misfed paper.
Return lever L3
to its original
position.
Open the stacker
front cover.
Remove misfed
paper, and then
close the stacker
front cover.
CAL021
124
Removing Jammed Paper
When Mc1 - Mc4 Is Displayed
Open the ring binder
front right and front
left covers.
Raise lever Mc2,
and then remove
misfed paper.
Raise lever Mc3,
and then remove
misfed paper.
Raise lever Mc4,
and then remove
misfed paper.
Raise lever Mc1,
and then remove
misfed paper.
Return lever Mc2 to
its original position.
Return lever Mc3 to
its original position.
Return lever Mc4 to
its original position.
Close the ring binder
front right and front
left covers.
Return lever Mc1 to
its original position.
CAL009
5
When Mc5 or Mc6 Is Displayed
Open the ring binder
front right and front
left covers.
Raise lever Mc6,
and then remove
misfed paper.
Pull down lever Mc5,
and then remove
misfed paper.
Return lever Mc6 to
its original position.
Return lever Mc5 to
its original position.
Close the ring binder
front right and front
left covers.
CAL010
125
5. Clearing Misfeeds
When Mc7 or Mc8 Is Displayed
Open the ring binder
front right cover.
Pull down lever
Mc7.
Remove the unit
fully by pulling on
handle Mc8.
Remove misfed
paper.
Return the unit to its
original position.
Return lever Mc7 to
its original position.
Remove any bound
booklets that are
inside the machine.
Close the ring binder
front right cover.
5
Remove any jammed
bound booklets from
the paper exit.
CAL011
When Mk1 or Mk2 Is Displayed
Open the interposer
of the perfect binder
and Mk1 covers.
Open the Mk2 cover,
and then remove
misfed paper.
Close the Mk2 and Mk1
covers.
Close the interposer
of the perfect binder .
Remove paper if the
display reports a
paper misfeed in Mk3 - Mk5.
126
CAL012
Removing Jammed Paper
When Mk3 - Mk5 Is Displayed
Raise the interposer
of the perfect binder.
Open the upper left
cover (Mk3).
Raise levers Mk4
and Mk5.
Remove misfed
paper.
Remove misfed
paper.
Return levers Mk4
and Mk5 to their
original positions.
Return the upper left
cover (Mk3) and the
interposer of the
perfect binder to their
original positions.
Check that the LED
on the front right
cover of the perfect
binder is unlit.
The location of the LED (
5
) is shown in the following illustration.
Remove paper if the
display reports a
paper misfeed in
Mk7 - Mk14.
CAL024
127
5. Clearing Misfeeds
When Mk6 Is Displayed
Open the bridge unit
front cover (to the
right of the perfect
binder).
Raise lever Mk6, and
then remove misfed
paper.
5
Return lever Mk6 to
its original position.
Close the bridge unit
front cover.
CAL014
When Mk7 or Mk8 Is Displayed
Check that the LED
on the perfect binder
front right cover
is unlit.
Open the perfect
binder front right
and front left covers.
Raise lever Mk7,
and then remove
misfed paper.
Raise lever Mk8,
and then remove
misfed paper.
Return lever Mk8 to
its original position.
The location of the LED ( ) is shown
in the following illustration.
Close the perfect
binder front left and
front right covers.
Return lever Mk7 to
its original position.
CAL025
128
Removing Jammed Paper
When Mk9 - Mk11 Is Displayed
Check that the LED
on the perfect binder
front right cover
is unlit.
Open the perfect
binder front right and
front left covers.
Turn knob Mk10
clockwise.
Hold down lever
Mk11.
Remove misfed
paper.
Return lever Mk9 to
its original position.
Raise lever Mk9.
The location of the LED (
Remove misfed
paper.
Return lever Mk11
to its original
position.
Close the perfect
binder front left
and front right covers.
5
) is shown in the following illustration.
CAL026
129
5. Clearing Misfeeds
When Mk12 - Mk14 Is Displayed
Check that the LED
on the perfect binder
front right cover is
unlit.
Return lever Mk12
to its original
position.
Turn lever Mk13 to
the left.
Remove misfed
paper.
Open the perfect
binder front right
and front left covers.
5
Raise lever Mk12,
and then remove
misfed paper.
Hold down lever
Mk14, and then
remove misfed paper.
The location of the LED (
) is shown in the following illustration.
Return levers Mk14
and Mk13 to their
original positions.
Close the perfect binder
front left and front right
covers.
CAL027
130
Removing Jammed Paper
When N1 Is Displayed
Open the Z-folding
unit upper cover.
Raise lever N1.
Remove misfed
paper.
Lower lever N1,
and then close the
Z-folding unit upper cover.
CAL122
5
When N2 or N3 Is Displayed
Open the Z-folding
unit upper cover.
Raise lever N1.
Pull out the Z-folding
unit.
Remove misfed
paper, and then
close the N2 cover.
If you cannot remove
misfed paper, open
the N3 cover.
Remove misfed
paper, and then
close the N3 cover.
Open the N2 cover.
Return the Z-folding
unit to its original
position.
Lower lever N1,
and then close the
Z-folding unit upper cover.
CAL123
131
5. Clearing Misfeeds
When P1 Is Displayed
Open the ADF cover.
Remove the remaining original(s).
Close the ADF cover.
Lift up the ADF, and then check for remaining original(s).
CAL138
When P2 Is Displayed
5
Open the ADF stacker cover.
Remove the remaining original(s).
Close the ADF stacker cover.
Lift up the ADF, and then check for remaining original(s).
CAL139
132
Removing Jammed Paper
When Q1 - Q4 Is Displayed
Open the interposer
upper tray cover and
interposer lower tray
cover.
Open the interposer
main cover or right
cover.
Remove misfed
paper.
Turn knob Q1
counterclockwise.
Turn knob Q2
counterclockwise.
Remove misfed
paper.
5
Open the interposer
base cover.
Press button Q3,
and then open
the guide board.
Remove misfed
paper.
Press button Q4,
and then open
the guide board.
Remove misfed
paper.
Return the guide
boards to their
original positions.
Close the interposer
main, base, right, upper,
and lower covers.
CAL116
133
5. Clearing Misfeeds
When R1 - R3 Is Displayed
Open the front
cover of the
Finisher SR5000.
Raise lever R1.
Remove misfed
paper, and then
return lever R1 to
its original position.
If you cannot
remove misfed paper,
raise lever R3.
Remove misfed
paper, and then
return lever R3 to
its original position.
If you cannot
remove misfed paper,
turn lever R2
to the right.
Remove misfed
paper, and then
return lever R2 to
its original position.
5
Close the front cover
of the Finisher SR5000.
134
CAL015
Removing Jammed Paper
When R4 - R8 Is Displayed
Open the front cover
of the Finisher SR5000.
Remove misfed
paper.
Lower lever R5 to
the left.
Remove misfed
paper.
Lower lever R4 to
the left.
5
If you cannot
remove misfed paper,
pull lever R6.
Remove misfed
paper.
Return levers R6,
R5, and R4 to their
original positions.
If you cannot
remove misfed paper,
raise lever R7.
Remove misfed
paper, and then
return lever R7 to its
original position.
Pull handle R8,
and then pull out the
staple unit.
Remove misfed
paper.
Return the staple unit
to its original position,
and then close the front
cover of the Finisher SR5000.
CAL016
135
5. Clearing Misfeeds
When Rb1 - Rb5 Is Displayed
Open the front cover
of the Booklet Finisher
SR5020.
Turn knob Rb2,
and then remove
misfed paper.
Raise lever Rb1,
and then remove
misfed paper.
Return lever Rb1 to
its original position.
Turn lever Rb4 to the
right, and then
remove misfed paper.
Raise lever Rb5 to the
right, and then remove
misfed paper.
Return lever Rb4 to
its original position.
Return lever Rb5 to
its original position.
Raise lever Rb3,
and then remove
misfed paper.
Return lever Rb3 to
its original position.
5
Close the front cover
of the Booklet Finisher SR5020.
CAL017
136
Removing Jammed Paper
When Rb6 - Rb9 Is Displayed
Open the front cover
of the Booklet Finisher
SR5020.
Pull lever Rb7 to the
left.
Lower lever Rb6.
Turn knob Rb8,
and then remove
misfed paper.
Return levers Rb6
and Rb7 to their
original positions.
5
Pull lever Rb9 to
the left.
Remove misfed
paper.
Close the front cover
of the Booklet Finisher
SR5020.
CAL018
137
5. Clearing Misfeeds
When Rb10 - Rb17 Is Displayed
Open the front cover
of the Booklet Finisher
SR5020.
Turn knob Rb11
9 to 11 times.
Pull handle Rb12,
and then pull out
the staple unit.
Turn knob Rb10.
Raise lever Rb13,
and then remove
misfed paper.
Return lever Rb13
to its original
position.
5
Turn knob Rb14,
and then remove
misfed paper.
Lower lever
Rb15, and then
turn knob Rb16.
Raise lever Rb17,
and then remove
misfed paper.
Remove misfed
paper.
Return lever Rb17
to its original
position.
Return the staple
unit to its original
position, and then
close the front cover
of the Booklet Finisher
SR5020.
CAL019
When Rt1 or Rt2 Is Displayed
Open the trimmer
front cover.
Turn lever Rt1 to
the right, and then
remove misfed
paper.
Hold down lever
Rt2, and then
remove misfed
paper.
Remove misfed
paper from the
trimmer tray.
Return lever Rt2 to
its original position.
Close the trimmer
front cover.
CAL013
138
Removing Jammed Paper
When U1 - U6 Is Displayed
Open the front cover of
Tray 3, 4.
Turn knob U2, and then
remove misfed paper.
Hold down lever U1.
Return lever U1 to its
original position.
Hold down lever U3.
5
Turn knob U4, and then
remove misfed paper.
Turn knob U6, and then
remove misfed paper.
Return lever U3 to its
original position.
Close the cover.
Open the right cover, and
then proceed to procedure
for U7 - U9.
CAL022
139
5. Clearing Misfeeds
When U7 - U9 Is Displayed
Open the left cover of
Tray 3, 4.
Turn knob U9, and then
remove misfed paper.
Hold down lever U8, and
then turn knob U5.
Return lever U8 to its
original position.
Pull out the paper transfer
unit.
Open the paper transfer unit
cover, and then remove
misfed paper.
Turn knob U7, and then
remove misfed paper.
5
Return the paper transfer unit
cover and paper transfer unit to
their original positions.
Close the covers.
CAL023
When V Is Displayed
Disconnect the multi
bypass tray.
Remove misfed paper.
Return the multi bypass
tray to its original position.
CAL124
140
Removing Jammed Paper
When Z Is Displayed
Open both front
covers.
Remove misfed
paper.
Turn knobs C1 and
Z3 18 to 25 times.
Turn lever C2 to the
left, and then pull out
the unit.
Lower lever Z1 by
pressing it down.
Remove misfed
paper, and then
return lever Z1 to
its original position.
5
Turn knobs B1 and B2
18 to 25 times
counterclockwise.
Turn knob Z3 18 to 25
times counterclockwise.
Turn lever B3 to the
left, and then pull out
the unit.
Lower lever Z4 by
pressing it down.
Remove misfed paper,
and then return lever Z4
to its original position.
Return the two units to
their original positions.
Close both front
covers.
CAL125
141
5. Clearing Misfeeds
Removing Jammed Staples
This section describes how to remove jammed staples.
• Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or
pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.
• Curled paper may cause staples to jam. To avoid this, turn paper over in the tray.
• After jammed staples are removed, the stapler will automatically staple up to 10 times without stapling
paper. If a staple jam occurs on the saddle stitch, the stapler will not staple after the jammed staples
are removed.
5
• Remove the jammed staples according to the finisher type. Check the type if you are unsure. For details
about the type of finisher, see "Appendix", About This Machine.
Finisher SR5000
This section describes how to remove jammed staples from Finisher SR5000.
142
Removing Jammed Staples
Open the finisher
front cover.
Turn knob R10
counterclockwise to
rotate the staple unit.
Pull out the cartridge
lever.
Pull out the cartridge
gently.
Open the face plate
of the cartridge.
Remove jammed
staples.
Pull down the face
plate until it clicks.
Hold the lever,
and then push in
the cartridge.
Push the cartridge
until it clicks.
Return the staple unit
to its original position,
and then close the
finisher front cover.
Pull out the staple
unit.
5
CAL129
Booklet Finisher SR5020
This section describes how to remove jammed staples from Booklet Finisher SR5020.
143
5. Clearing Misfeeds
When S1 Is Displayed
Open the finisher
front cover.
Pull handle Rb18,
and then pull out
staple unit.
Turn knob Rb19
counterclockwise to
rotate the staple unit.
Pull out the
cartridge lever.
Remove jammed
staples.
Pull down the face
plate until it clicks.
Pull out the cartridge
gently.
5
Open the face
plate of the
cartridge.
Hold the lever,
and then push in
the cartridge.
Push the cartridge
until it clicks.
Return the staple
unit to its original
position.
Close the finisher
front cover.
CAL127
144
Removing Jammed Staples
When S2 Is Displayed (Saddle Stitch)
Open the finisher
front cover.
Pull out the
cartridge levers.
Pull out the
cartridge gently.
Pull handle Rb12,
and then pull out
the staple unit.
Open the
cartridge’s face
plate.
5
Remove jammed
staples.
Pull up the face
plate until it clicks.
Hold the levers,
and then push in
the cartridge.
Push down the
cartridge until
it clicks.
Push back the
staple unit.
Close the finisher
front cover.
CAL128
145
5. Clearing Misfeeds
Removing Jammed Ring Combs
This section describes how to remove jammed ring combs.
• Keep your hands clear of the inside of the ring binder and the space under the ring binder tray.
You can trap your fingers if you do not.
If ring combs become jammed, a message appears on the display panel. Follow the message's instructions
to remove the jammed ring combs.
5
Open the ring binder
front right cover.
Pull out the ring
comb cartridge.
Lift up and pull out the
ring comb cartridge.
Open the cartridge
cover.
Remove the
jammed ring combs
from the ring binder.
To remove jammed ring combs from the bottom
of the cartridge:
While pressing down the blue buttons at the
bottom of the cartridge, remove the jammed ring
combs carefully.
Reinsert the cartridge, push it into place, and then close
the cartridge cover.
Close the ring binder front right cover.
CAL130
• The ring combs set in the ring comb cartridge might move or become slanted when you remove the
jammed ring combs from the ring comb cartridge. Before replacing the cartridge, check that all the
ring combs are straight and properly aligned.
146
Removing Punch Waste
Removing Punch Waste
This section describes how to remove punch waste.
• While " Hole Punch Receptacle is full." is displayed, you cannot use the punch function.
• " Hole Punch Receptacle is full." is displayed until the punch waste box is reinstalled.
• If the message is still displayed, reinstall the punch waste box.
• While "Comb Binding Punch Receptacle is full." is displayed, you cannot use the punch function.
• "Comb Binding Punch Receptacle is full." is displayed until the receptacle is reinstalled.
• If the message is still displayed, reinstall the receptacle.
Finisher SR5000
5
This section describes how to remove punch waste from Finisher SR5000.
Open the finisher front
cover.
Pull out the punch
waste box.
Remove punch waste.
Reinstall the punch waste box.
Close the finisher front
cover.
CAL131
Booklet Finisher SR5020
This section describes how to remove punch waste from Booklet Finisher SR5020.
Open the finisher
front cover.
Pull out the punch
waste box.
Remove punch waste.
Reinstall the punch waste box.
Close the finisher front
cover.
CAL132
147
5. Clearing Misfeeds
Ring Binder
This section describes how to remove the comb binding punch waste from the ring binder.
Open the ring binder
front right cover.
5
148
Using both hands,
pull out the comb
binding punch
receptacle.
Empty the comb
binding punch
receptacle.
Reinstall the comb
binding punch
receptacle.
Close the ring binder
front right cover.
CAL133
Removing Staple Waste
Removing Staple Waste
This section describes how to remove staple waste.
• While " Waste Staple Receptacle is full." is displayed, you cannot use the staple function.
• " Waste Staple Receptacle is full." is displayed until the staple waste box is reinstalled.
• If the message is still displayed, reinstall the staple waste box.
Finisher SR5000
This section describes how to remove staple waste from Finisher SR5000.
5
Open the finisher front
cover.
Pull out the staple
waste box.
Remove staple waste.
Reinstall the staple
waste box.
Close the finisher front
cover.
CAL134
Booklet Finisher SR5020
This section describes how to remove staple waste from Booklet Finisher SR5020.
Open the finisher front
cover.
Pull out the staple
waste box.
Remove staple waste.
Reinstall the staple
waste box.
Close the finisher front
cover.
CAL135
149
5. Clearing Misfeeds
Removing Waste Paper
This section describes how to remove the waste paper.
• While "The waste paper receptacle is full." is displayed, you cannot use the perfect binding function.
• "The waste paper receptacle is full." is displayed until the receptacle is reinstalled.
• If the message is still displayed, reinstall the receptacle.
Perfect Binder
This section describes how to remove the paper waste produced by the perfect binder.
5
Open the perfect binder
lower right tray.
Lift out the waste paper
receptacle carefully.
Remove waste paper.
Reinstall the waste paper
receptacle.
Close the perfect binder
lower right tray.
CAL136
Trimmer
This section describes how to remove the paper waste produced by the trimmer.
Open the trimmer’s
front cover.
Pull out the waste
paper receptacle.
Remove waste paper.
Reinstall the waste paper
receptacle.
Close the trimmer’s
front cover.
CAL137
150
6. Remarks
This chapter describes where to place your machine for optimal performance.
Where to Put Your Machine
This section describes precautions for installation and movement.
Machine Environment
Select your machine's location carefully.
Environmental conditions greatly affect its performance.
Moving
To move your machine, contact your service representative.
6
• Contact your service representative if you need to lift the machine (such as when relocating it to
another floor). Do not attempt to lift the machine without the assistance of your service
representative. The machine will be damaged if it topples or is dropped, resulting in malfunction
and risk of injury to users.
Optimum environmental conditions
This section describes precautions when locating the machine.
• Do not use flammable sprays or solvents in the vicinity of this machine. Doing so could result in fire
or electric shock.
• Do not place vases, plant pots, cups, toiletries, medicines, small metal objects, or containers
holding water or any other liquids, on or close to this machine. Fire or electric shock could result
from spillage or if such objects or substances fall inside this machine.
• Do not place the machine on an unstable or tilted surface. If it topples over, an injury might occur.
151
6. Remarks
• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.
• Make sure the room where you are using the machine is well ventilated and spacious. Good
ventilation is especially important when the machine is used heavily.
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.
• Do not place heavy objects on the machine. Doing so can cause the machine to topple over,
possibly resulting in injury.
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
6
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
• A strong and level base.
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left to right.
• To avoid possible buildup of ozone, make sure to locate this machine in a large well ventilated room
that has an air turnover of more than 30 m3/hr/person.
Environments to avoid
This section describes environments to avoid when locating the machine.
• Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden
temperature changes can cause condensation to form inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy machine.
• Places where the machine will be subject to frequent strong vibration.
• Dusty areas.
• Areas with corrosive gases.
Access to the machine
This section describes the space required for the machine.
Place the machine near the power source, providing the clearance areas shown.
152
Where to Put Your Machine
CAL140
1. Rear: 80 cm (31.5 inches) or more
2. Right: 100 cm (39.4 inches) or more
3. Front: 100 cm (39.4 inches) or more
4. Left: 100 cm (39.4 inches) or more
• For the required space when options are installed, contact your service representative.
6
Power Connection
This section describes power supply.
• Do not use any power sources other than those that match the specifications shown in "About This
Machine". Doing so could result in fire or electric shock.
• If the power cord is damaged and its inner wires are exposed or broken, contact your service
representative for a replacement. Use of damaged power cords could result in fire or electric shock.
• Do not use power cords that are damaged, broken, or modified. Also, do not use power cords
that have been trapped under heavy objects, pulled hard, or bent severely. Doing so could result
in fire or electric shock.
• Do not use extension cords. Doing so could result in fire or electric shock.
153
6. Remarks
• Do not use multi-socket adaptors. Doing so could result in fire or electric shock.
• Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric
shock hazard.
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric
shock.
• If this machine is not going to be used for several days or longer at a time, disconnect its power
cord from the wall outlet.
6
• When performing maintenance on the machine, always disconnect the power cord from the wall
outlet.
• Be sure to push the plug of the power cord fully into the wall outlet. Partially inserted plugs create
an unstable connection that can result in unsafe buildup of heat.
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling
the cord can damage the power cord. Use of damaged power cords could result in fire or electric
shock.
• Be sure to disconnect the plug from the wall outlet and clean the prongs and the area around the
prongs at least once a year. Allowing dust to build up on the plug constitutes a fire hazard.
• Make sure the plug is inserted firmly in the wall outlet.
• Voltage must not fluctuate by more than 10%.
• The wall outlet shall be installed near the machine and shall be easily accessible.
154
Maintaining Your Machine
Maintaining Your Machine
If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty.
• Do not use chemical cleaners or organic solvents, such as thinner or benzene. Malfunctions can occur
if such substances get inside the machine.
• Do not clean parts other than those explicitly specified in this manual. Contact your service
representative to clean other parts.
How to maintain this machine
Cleaning the machine: Wipe the machine with a soft, dry cloth. If this does not remove the dirt, wipe
the machine with a damp, and then tightly wrung cloth. If a damp cloth still does not remove the dirt,
try using a mild detergent. Wipe the machine with a dry cloth to remove the moisture, after using a
damp cloth.
Cleaning the Exposure Glass
This section describes how to clean the exposure glass.
6
CAL142
Wipe the surface of the exposure glass.
Cleaning the Auto Document Feeder
This section describes how to clean the ADF.
155
6. Remarks
CAL141
Move the belt slowly, and then wipe its surface.
6
156
Checking the Earth Leakage Breaker
Checking the Earth Leakage Breaker
This section explains how to check the earth leakage breaker.
• When this machine's circuit breaker is set to "Off", do not switch it to "On". Doing so could result
in electric shock, fire, smoke, or tripping of the room's breakers.
• If the earth leakage breakers are not functioning normally, contact your sales or service representative.
This machine has two earth leakage breakers.
For details about where they are located, see "Guide to Components", About This Machine.
Some options are equipped with earth leakage breakers.
Once a year, check that the earth leakage breakers function properly. Normally, the breakers are in the
On position.
Check both breakers in the same way.
1. Press the operation switch to turn off the power.
6
2. Turn off the main power.
3. Using a ballpoint pen or similar pointed object, press in the earth leakage breaker's test
button.
CAL151
157
6. Remarks
4. Check that the earth leakage breaker moves to the Off position.
CAL152
5. Return the earth leakage breaker to the On position.
6
CAL153
6. Turn on the main power.
• If the machine does not start up when you turn its main power switch back on, check whether the earth
leakage breaker is in the Off position. If so, contact your sales or service representative. Do not reset
the earth leakage breaker yourself.
158
Trademarks
Trademarks
Adobe, Acrobat, Acrobat Reader and Reader are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
Windows® is either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
6
159
6. Remarks
6
160
INDEX
A
F
Access to the machine........................................152
Adding binding glue...........................................111
Adding staples.....................................................104
Adding toner........................................................101
Adjusting the color registration.............................26
Adjusting the image position................................31
Attention light.........................................................13
Auto color calibration...........................................27
Fanning the paper.................................................80
Finisher SR5000............37, 39, 41, 104, 142, 147,
B
I
Beep alert...............................................................15
Booklet Finisher SR5020.......37, 39, 41, 105, 143,
Indicators................................................................11
Inquiry....................................................................16
Inserting pages into an existing ring bound booklet
..............................................................................112
Interposer...............................................................83
147, 149
Booklet Finisher SR5020 (saddle stitch)..........106,
143
C
Cannot browse the network to send a scan file......
................................................................................63
Cannot make clear copies....................................51
Cannot make copies as wanted...........................54
Cannot send scanned files....................................63
Changing the paper size......................................93
Changing the paper size in tray 2.......................93
Changing the paper size in tray 3, tray 4, or the
wide large capacity tray.......................................95
Checking machine status and settings.................16
Checking the earth leakage breaker.................157
Cleaning the auto document feeder..................155
Cleaning the exposure glass..............................155
Clearing misfeeds................................................115
Combine................................................................. 54
Copy/Document Server function.........................47
D
Document Server...................................................54
E
Earth leakage breaker........................................157
Edit..........................................................................54
Environments to avoid.........................................152
Erasing print image traces....................................30
149
G
Glue container.....................................................111
H
How to read this manual.........................................9
J
Job is not performed..............................................44
L
Loading cover sheets into the interposer of the
perfect binder........................................................85
Loading envelopes................................................91
Loading orientation-fixed paper or two-sided
paper......................................................................90
Loading paper.......................................................73
Loading paper into the A3/11×17 tray unit......74
Loading paper into the interposer........................83
Loading paper into the multi bypass tray............81
Loading paper into tray 1.....................................73
Loading paper into tray 2.....................................75
Loading paper into tray 3, tray 4, or the wide large
capacity tray..........................................................76
Loading small size paper into tray 3, tray 4 or the
wide large capacity tray.......................................79
Loading tab stock..................................................88
Locating jammed paper......................................116
M
Machine Address Info........................................... 16
Machine environment.........................................151
Maintaining your machine.................................155
Maintenance Info..................................................16
Manuals for this machine........................................6
161
Memory is full........................................................59
Messages displayed.......................................47, 66
Messages displayed on the client computer.......70
Messages displayed on the control panel when
using the scanner function.....................................66
Moving.................................................................151
Multi bypass tray...................................................81
Multi-accessing...................................................... 44
N
T
O
Tab stock................................................................88
Tandem tray...........................................................73
Toner....................................................................101
Trademarks..........................................................159
Trimmer................................................................150
TWAIN driver cannot be started..........................63
Optimum environmental conditions...................151
W
P
When A is displayed...........................................118
When an indicator to the right of a function key is lit
................................................................................19
When B is displayed...........................................119
When C is displayed..........................................120
When D is displayed..........................................121
When E is displayed...........................................122
When K is displayed...........................................123
When L is displayed............................................124
When large size paper is not properly aligned......
................................................................................41
When Mc1 - Mc4 is displayed.........................125
When Mc5 or Mc6 is displayed.......................125
When Mc7 or Mc8 is displayed.......................126
When Mk1 or Mk2 is displayed.......................126
When Mk12 - Mk14 is displayed.....................130
When Mk3 - Mk5 is displayed.......................... 127
When Mk6 is displayed.....................................128
When Mk7 or Mk8 is displayed.......................128
When Mk9 - Mk11 is displayed.......................129
When N1 is displayed.......................................131
When N2 or N3 is displayed............................131
When P1 is displayed.........................................132
When P2 is displayed.........................................132
When Q1 - Q4 is displayed..............................133
When R1 - R3 is displayed.................................134
When R4 - R8 is displayed.................................135
Names of major items.............................................9
Network delivery function cannot be used.........64
Notes......................................................................10
Notice.......................................................................8
Pausing print when using Booklet Finisher SR5020
................................................................................37
Pausing print when using Finisher SR5000.........37
Perfect binder.......................................85, 111, 150
Power connection................................................ 153
Problems operating the machine..........................21
R
Removing bound booklets from the ring binder tray
................................................................................32
Removing jammed paper...................................115
Removing jammed ring combs...........................146
Removing jammed staples..................................142
Removing paper from the stacker........................33
Removing punch waste.......................................147
Removing staple waste.......................................149
Removing waste paper.......................................150
Replacing ring combs.........................................108
Replacing toner...................................................102
Ring binder..........................32, 108, 112, 146, 148
Ring comb cartridge...........................................109
Ring combs..........................................................109
S
S/MIME cannot be used......................................64
Scanner function....................................................66
162
Scanning is not done as expected.......................61
Stacker...................................................................33
Stamp.....................................................................54
Staples..................................................................104
Stored files cannot be accessed...........................63
Stored files cannot be edited................................ 64
Symbols....................................................................9
When Rb1 - Rb5 is displayed............................136
When Rb10 - Rb17 is displayed.......................138
When Rb6 - Rb9 is displayed............................137
When Rt1 or Rt2 is displayed............................138
When U1 - U6 is displayed...............................139
When U7 - U9 is displayed...............................140
When V is displayed...........................................140
When Z is displayed...........................................141
When Z-folded paper is not properly aligned........
................................................................................39
Where to put your machine................................151
Z
Z-folded paper......................................................39
163
MEMO
164
EN US
D095-2123
© 2010
Operating Instructions Troubleshooting
D095-2123
US
EN
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