ComWIN Visualisation Software

ComWIN Visualisation Software
ComWIN Visualisation Software
Clear overview and full control in any situation
Road accident, 2.13 p.m., M6, South Exit at Juncture J15
ComWIN visualises - controls - automates
Extreme situations such as car accidents or technical failures are just as much part of the job as day-to-day communication in office environments.
ComWIN makes it easy and convenient to stay informed and in charge, able to react instantly in case an emergency arises. All control desk functions
of the Intercom Server are displayed on one or several monitors. Interactive icons (on-screen symbols) represent calls and error or alarm messages;
they change colour depending on the required level of attention. Additional windows can be used to display action plans, help texts, protocol details
and a variety of other useful information. Status windows can be configured as needed to provide operators with an instant, at-a-glance overview of
the entire ComWIN system, presenting all relevant details of events on-screen as they happen. Regardless whether control is automatic or manual,
ComWIN interfaces with all the different output lines from the world of Intercom (gates, doors, heating, lighting, etc.) and supports the integration of
third-party devices into its visualisation environment.
WHAT, WHEN, WHERE, HOW
To ensure assistance without delay in case of emergencies, the following information is essential: What has happened? Where and when has it happened? How can one help the caller? ComWIN unites all this information within a single software application. Maps on which markers and icons can
be freely positioned help to pinpoint the location of the incident in no time at all. The display switches automatically to the maps showing the locations
of ongoing incidents in a pre-definable order of priority. This assists the operator in focussing on the most urgent event at any time. To complement
the on-screen support, crystal clear voice communication and integrated video provide further support in assessing the situation correctly and avoiding
misunderstandings. So-called ‘measure windows’ (i.e. on-screen areas listing action items) and help texts provide the details that operators need to
make the right decision without losing time over it. ComREPORT keeps a detailed log of what happened, when and where it happened, and which
action was taken by the operator (i.e. how the situation was handled).
Technical failure, 12.14 p.m., Ward 4, Room B, Bed 3
All information at a glance
WHAT
WHEN
WHERE
HOW
Ticket not working, 2.15 p.m., Car Park 4, (Gate 2)
An appropriate help function for any situation
Visualisation through audio and video integration
Automatic audio and video switching provides instant on-site feedback for operators in case of emergencies, thus supporting a faster, more accurate assessment
of the situation. Integration support for various camera types, together with
Commend’s excellent 16 kHz audio ensure secure communication connections
in superior quality.
Video integration
Audio integration
Status windows
Measures
Reliable assistance even in extreme situations
ComWin assists the operator by providing automated help messages in status
windows, as well as context sensitive action prompts. This way, incidents can
be detected and dealt with quickly and reliably. Individually definable action windows not only inform the operator about the next steps to take in specific situations (e.g. Barrier Breakage - Call +12 345 6789); they also prompt the operator
for required details in case of critical incidents (e.g. input of an explanation for
opening a gate).
Lift stuck between levels, 2.16 p.m., South Wing, Lift 5, Level 6/7
Reducing staff workload through automation
To remove possible distractions and allow the operator to attend to the emergency
situation, ComWIN supports the pre-definition of event priority levels (ordinary call,
emergency call, etc.). Additionally, various functions (e.g. lift functionality check,
alarm activation/deactivation, gate locking/unlocking, etc.) can be pre-scheduled
to run automatically to further reduce the workload of operators, allowing them to
concentrate their efforts on other tasks.
1
2
3
Automatic
Automated
priorisation
system actions
Accurate event logging for future reference and
auditing purposes
With the help of the Reporting function of ComWIN, all system activities can be
logged in an SQL database or XML file for future reference. The number of messages displayed in the on-line protocol can be set as needed. Also, event data
can be filtered as needed to enable a clean on-screen overview. What is more, it
is possible to generate various reports and statistics.
Documentation
User-friendly graphic user interface
Custom designable user interfaces provide clean structures and clear overviews. This ensures that the user always has full, effective control
over all transactions within the Intercom system.
Basic functions
• Attracting user’s attention to important system events by means of automatically activating icons on switchable plans, flashing effects, sounds and the
display of overviews in status windows.
• Various visualisation and alarm options
• E-mail notification in case of system events
• Multi-monitor operation for an even better arrangement of overview information, including individual layout storage, free positioning of plan overviews,
status windows, measures (i.e. actions to take), etc.
• Subscriber directory for direct initiating/ending of calls by means of facility
configuration settings imported from Excel or CSV files.
• State-of-the-art client-server architecture
• Flexible, scalable licensing model to suit any individual need.
User permissions
• Users can be subcategorised into individual users and user
groups.
• Access to plan sets, permissions and groups can be defined
via user permissions.
• The user language can be set for each user individually.
Plan Set
• Individual permission settings for viewing plans and icons.
• Operators may access plan sets in accordance with their user rights.
• Plans are divided into plan hierarchies (countries, cities, car parks,
etc.). Each of these hierarchies can be assigned several plans (e.g., a
car park may be assigned multiple car park levels).
• User access to special plans and plans with all sub-plans can be restricted as needed.
Video integration
• Main monitor, preview monitors, and surveillance monitors (video scanning
function).
• Automatic video display on preview monitor for incoming calls
• Automatic additional video display on master monitor during call
• Integration of various common Video-over-IP solutions (e.g. Axis, Bosch, Mobotix, etc.) - see ComWIN Manual for details.
Custom configurable to meet individual requirements
Plan navigator
Plan icons
Main plan
Automatic video display
Icon properties dialogue
Reporting and statistics
ComWIN icons:
• Individually definable icons (png, jpeg, bmp, gif or xaml format)
for marking and indicating any kind of situation.
• Icons can be freely positioned on the plan and configured as
needed.
• Incidents can be colour coded with icons to indicate their level
of priority and urgency.
• Icon flashing and sound output can be configured to focus the
operator’s attention in case of incidents.
• Support for integration of animated and moving icons (gif or
xaml format).
ComWIN Plans
• Integration of customer specific plans (overview plans, elevation plans, construction plans, structure and area plans, etc.) in high-quality
graphic resolution.
• ComWIN plans provide the ability to display various types of buildings, elements, routes or content-based information.
• Using the Plan Navigator or the Navigation icon, it is possible to navigate the individual plans and maps of ComWIN projects.
• Whenever an emergency is registered, ComWIN automatically switches to the corresponding plan.
Monitoring of all required system components
ComWIN monitors the entire system, including its peripheral components. ComWIN can be programmed to
alert service or security staff automatically in case of emergencies. Backup server operation provides highlevel failure protection for the entire system.
Backup Server
Automated system monitoring
• In case a client connection is lost, the affected client(s) will auto-
• ComWIN will constantly monitor its own functionality and the func-
matically connect to the Intercom Server or the ComWIN Server
tionality of the various devices that are connected to the ComWIN
to maintain full availability.
• Once the connection is available again, the clients will automatically connect back to the main server.
• In addition to the main server, a backup server can be configured
for each client.
system.
• Optional automatic visualisation and dispatch of a notification e-mail
in case of device failure
• Measures (i.e. descriptions of actions to take) and help texts assist the
operator in the event of a device failure.
License models
Workstation Solution'
The entire system (ComWIN_server and ComWIN Client) runs on a local computer.
WINL1: ComWIN Light: Visualisation for up to 100 icons and 10 plans.
WINW1: ComWIN Workstation: Stand-alone version for demanding Control Desk functions, visualisation with 1,000 icons, unlimited plan levels,
extensible with ComWIN-5
Intercom Server
Workstation
IP/V24
Network solution
The ComWIN application (ComWIN Client) is connected to an external server over the network on which the ComWIN_server service is run.
WINN1: ComWIN Net: Client-Server version for multi-station Control Desks (also at separate locations), includes 2 Visualisation Clients and
1,000 icons, unlimited plan levels, extensible with ComWIN-5 and ComWIN-C.
Client 1
Client 2
Client 3
Switch
IP-Networking
IP/V24
IP/V24
ComWIN_server
ComWN_server
ComWIN_server
Intercom Server
Backup Server
Extensions
COMWIN-5: Extension by 500 icons for WINW1 or WINN1.
COMWIN-C: Extension by one additional Visualisation Client for WINN1.
COMWIN-B: Backup Server for particularly high fail safety requirements.
ComWIN - Individual functions
Maßnahmen-Editor
ComWIN Measures
–– Flexible design of dialogues for input of remarks or illustrations of measures
(i.e. actions to take) and information.
–– Display of document files (HTML, PDF, etc) or images to indicate measures.
–– Individual custom illustrations of workflows to support the operator.
–– Detailed logging in ComREPORT of all operator input.
ComSDK – Tailored control station solutions
ComWIN
Sue
Tony
Scott
Sue
Tony
WINASKI: Supports integration of SKIDATA systems into ComWIN.
WINASBA: Supports integration of Scheidt & Bachmann systems into ComWIN.
Scott
Mobile
Scott
Kyle
John
Ellie
Maya
Stuart
Doe
Weiss
Solvani
Garage
Reception
Entrance
Door
Project-DB
User-DB
IP
IP
SDK-API
ComWIN_
server
1
2
ComSDK
Door
Intercom Server
–– TAPI
–– PMS systems by various providers (e.g. SKIDATA, Scheidt & Bachmann, etc.)
–– Other interfaces available on request.
MacBeth
Knapp
Doe
Weiss
Solvani
1
2
COMSDK: Supports integration of ComSDK into ComWIN
Interfaces
MacBeth
Scott
Mobile
Tim
John
Ellie
Maya
Garage
Reception
Entrance
Door
Door
ComSCH
This software interface on the ComWIN_server enables individual solutions with ComWIN
operator workstations that can be fine-tuned to individual requirements. As a result, it is
possible to integrate third-party systems or databases and implement solutions without
ComWIN visualisations. This means that ComSDK can also be used without the need to
obtain a ComWIN Visualisation License.Application examples
–– Individual assignment of reassurance messages to emergency call stations.
–– Registration of supervised persons (detention facilities) within database and automatic display of respective personal details during calls.
–– Integration of accounting systems for car park call centres
–– Detention cell telephony: Administration of telephone numbers the detained person
is allowed to call (e.g. lawyer), and automated recording of calls.
–– Sending of on-screen messages to Intercom call stations, and management of message templates
–– Automated announcements, generated with text-to-speech
Activation of one license per ComWIN Server allows for implementing an unlimited
number of SDK applications on each server. The application package comes with a full
developer‘s manual of the software interface. The .NET software libraries (including sample program) may be requested via the ComWIN product DVD or over the Internet from
www.software-manuals.com.
ICX-Messages
Application
ComREPORT – Reporting and Statistics
The ComREPORT application logs all system events and registers all system messages in
an SQL database. This comprehensive system archive can be accessed and summarised
into custom reports by means of configurable data filters.
–– Consistent logging of all events and data on the Intercom System
–– Statistical analysis of Intercom system, emergency call system or call system data
–– Number of calls:
–– Call waiting time: This indicates the time taken to answer the customer call
–– Operator performance: registers the log-in times, calculated average call duration,
number of calls processed, and call details
–– 10 GB data archiving with license-free Microsoft® SQL Server 2008 Express R2
Protokollierung
Berichtfunktion
COMRPT: Supports integration of ComREPORT into ComWIN
ComSCHEDULE Time-Scheduled Planning and Control
With this application it is possible to program the functions and procedures of the Intercom
system to run automatically at specified times. For example, the Scheduler can set ComWIN
data points or run various actions in the form of workflow procedures. A wide range of
individual solutions are possible - from automated call forwarding during the night shift to
fixed-time test calls (e.g.. lift emergency call stations) and controls for announcements.
Administering scheduled events and event series is easy, thanks to dialogue windows and
views known from applications such as MS Outlook®. The application is integrated into the
ComWIN_server service and may also be used without a ComWIN Visualisation License.
–– Scheduling and planning of Intercom functions
–– Support for individual events or event series (easy wizard-based scheduling)
ComSCHEDULE
COMSCH: Supports integration of ComSCHEDULE into ComWIN
VIDEO – Full Video Integration
VIDEO integration supports integrating live video streams from Video-over-IP sources into
the security and communication solution. The video images are arranged on-screen in a
clearly structured grid for easy viewing.
–– Main monitor, preview monitors, and surveillance monitors (video scanning function).
–– Automatic video display on preview monitor for incoming calls
–– Automatic additional video display on master monitor during call
–– Integration of various common Video-over-IP solutions (e.g. Axis, Bosch, Mobotix, etc.) see ComWIN Manual for details.
WINVC: Extension by video functionality for one Client - Features: Integration support for
many common Video-over-IP cameras, manual video switching, automatic video
switching upon call request and door call, video scanning in separate monitor windows or on monitor matrix, etc.
ComWIN DVD
Complete installation package, including video driver, .NET Framework, SQL Server, SDK,
manuals, and comprehensive icon library.
ComVIDEO
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PI-ComWIN-V10-0212
This brochure provides only information of a general nature and cannot form part of a contract. The technical information
provided is subject to change without notice. Commend is a registered trademark of Commend Holding GmbH.
Commend International GmbH
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