Terms and Conditions

Terms and Conditions
TERMS AND CONDITIONS
Return policy: Purchaser shall have the right to return the Device to Neurolumen,
LLC within 15 days of the Device purchase date provided the Device is returned
to Neurolumen, LLC undamaged and in its original case. Claims for missing
items or items damaged in the transit of the Device to the Purchaser must be
received within two business days of Purchaser’s receipt of the Device. If you
return the Device as set forth above, please note the following:
No returned Device will be accepted without a Return Merchandise Authorization
(RMA) number. Please call our toll free number 1.855.855.4648 and speak with a
customer service representative to obtain a RMA # and shipping instructions.
Refunds on returned Devices will be issued in the same payment form as
tendered at the time of purchase within 30 days of Neurolumen, LLC’s receipt of
the returned Device.
If these conditions are not met, Neurolumen LLC reserves the right to refuse the
return of the Purchaser’s Device.
All returns are subject to a 10% restocking fee to cover inspection, testing, and
administrative expenses.
One (1) Year Limited Warranty
THIS WARRANTY AND THE REMEDIES DESCRIBED HEREIN ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES
AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS
OR IMPLIED. SELLER DISCLAIMS ALL STATUTORY AND IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND
WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT
PERMITTED BY LAW. TO THE EXTENT SUCH WARRANTIES CANNOT BE
DISCLAIMED, SELLER LIMITS THE DURATION AND REMEDIES OF SUCH
WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT
SELLER'S OPTION, THE REPAIR OR REPLACEMENT SERVICES
DESCRIBED BELOW. SOME JURISDICTIONS DO NOT PERMIT
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION)
MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO
YOU.
Seller warrants the Device contained in the original packaging against defects in
materials and workmanship when used normally in accordance with Seller's
published guidelines for a period of ONE (1) YEAR from the date of original retail
purchase by the end-user purchaser ("Warranty Period"). Seller’s published
guidelines include but are not limited to information contained in technical
specifications, user manuals and service communications provided by the Seller.
This warranty also does not apply to any non-Seller branded hardware products
or any software, even if packaged or sold with Seller hardware. Manufacturers,
suppliers, or publishers, other than Seller, may provide their own warranties to
you but Seller, in so far as permitted by law, provides its products "AS IS".
Software distributed by Seller with or without the Seller brand (including, but not
limited to system software) is not covered by this warranty. Seller does not
warrant that the operation of the Device will be uninterrupted or error-free. Seller
is not responsible for damage arising from failure to follow instructions relating to
the Device’s use.
This warranty does not apply: (a) to consumable components, such as
batteries, wraps or protective coatings that inherently diminish and/or wear
out over time, unless failure occurs due to a defect in materials or
workmanship; (b) to cosmetic damage, including but not limited to
scratches, dents and broken plastic on casing; (c) to damage caused by
use with another product; (d) to damage caused by accident, abuse,
misuse, liquid contact, fire, earthquake or other external cause; (e) to
damage caused by operating the Device outside Seller’s published
guidelines; (f) to damage caused by service (including upgrades and
expansions) performed by anyone who is not the Seller or an authorized
representative thereof; (g) to a Device that has been modified to alter
functionality or capability without the written permission of Seller; (h) to
defects caused by normal wear and tear or otherwise due to the normal
aging of the Device, or (i) if any serial number has been removed or
defaced from the Device.
Seller may restrict warranty service to the country where the Device was
originally sold to you.
.
Before receiving warranty service, Seller or its agents may require that you
furnish proof of purchase details, respond to questions designed to assist with
diagnosing potential issues and follow Seller’s procedures for obtaining warranty
service.
Following warranty service, your Device or a replacement product will be
returned to
you as your Device was configured when originally purchased, subject to
applicable
updates. Seller may install system software updates as part of warranty service
that will
prevent the Device from reverting to an earlier version of the system software.
Do not open or attempt to disassemble the Device. Opening the Device may
cause damage and will void this warranty.
If during the Warranty Period you submit a valid claim to Seller, at its option,
Seller will (i) repair the Device using new or previously used parts that are
equivalent to new in performance and reliability, (ii) replace the Device with a
product that is at least functionally equivalent to the Device and is constructed
from new and/or previously used parts that are equivalent to new in performance
and reliability, or (iii) exchange the Device for a refund of your purchase price.
Seller may request that you replace certain user-installable parts or products. A
replacement part or product, including a user-installable part that has been
installed in accordance with instructions provided by Seller, assumes the
remaining warranty of the Device or ninety (90) days from the date of
replacement or repair, whichever provides longer coverage for you. When a
product or part is replaced or a refund provided, any replacement item becomes
your property and the replaced or refunded item becomes Seller's property.
Please access and review the online help resources described below before
seeking warranty service. If the Device is still not functioning properly after
making use of the on-line help resources, please contact Seller or, if applicable, a
Seller retail store ("Seller Retail"), using the information provided below. A Seller
representative or Seller Retail will help determine whether your Device requires
service and, if it does, will inform you how Seller will provide it. Online
information with details on obtaining warranty service is provided below.
WARRANTY SERVICE OPTIONS
Seller will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your Device to a Seller Retail offering carry-in
service. Service will be performed at the location, or Seller Retail may send your
Device to a Seller Repair Service (“SRS”) location to be serviced. Once you are
notified that service is complete, you will promptly retrieve the Device from the
Seller Retail, or the Device will be sent directly to your location by the SRS.
(ii) Mail-in service. If Seller determines that your Device is eligible for mail-in
service, Seller will send you prepaid waybills and if applicable, packaging
material, so that you may ship your Device to an SRS in accordance with Seller’s
instructions. Once service is complete, the SRS will return the Device to you.
Seller will pay for shipping to and from your location if all instructions are
followed.
(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service
your own Device. If DIY parts service is available in the circumstances, the
following process will apply.
(a) Service where Seller requires return of the replaced product or part. Seller
may require a credit card authorization as security for the retail price of the
replacement product or part and applicable shipping costs. If you are unable to
provide credit card authorization, DIY parts service may not be available to you
and Seller will offer alternative arrangements for service. Seller will ship a
replacement product or part to you with installation instructions, if applicable, and
any requirements for the return of the replaced product or part. If you follow the
instructions, Seller will cancel the credit card authorization, so you will not be
charged for the product or part and shipping to and from your location. If you fail
to return the replaced product or part as instructed or return a replaced product
or part that is ineligible for service, Seller will charge your credit card for the
authorized amount.
(b) Service where Seller does not require return of the replaced product or part.
Seller will ship you free of charge a replacement product or part accompanied by
instructions on installation, if applicable, and any requirements for the disposal of
the replaced product or part.
(c) Seller is not responsible for any labor costs you incur relating to DIY parts
service. Should you require further assistance, contact Seller at the telephone
number (405) 463-6525. Seller reserves the right to change the method by
which Seller may provide warranty service to you, and your Device's eligibility to
receive a particular method of service. Service will be limited to the options
available in the country where service is requested. Service options, parts
availability and response times may vary according to country. You may be
responsible for shipping and handling charges if the Device cannot be serviced in
the country where it is located. If you seek service in a country that is not the
original country of purchase, you will comply with all applicable import and export
laws and regulations and be responsible for all custom duties, V.A.T. and other
associated taxes and charges. Where international service is
available, Seller may repair or replace products and parts with comparable
products and parts that comply with local standards.
LIMITATION OF LIABILITY - EXCEPT AS PROVIDED IN THIS WARRANTY
AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLER IS NOT
RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR
CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT
NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR
ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS);
LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF
BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF
DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE
HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT
AND PROPERTY, OR ANY COSTS OF RECOVERING, PROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE
DEVICE . THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR
PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR
INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
Neither Seller nor Purchaser or any agent thereof is authorized to make any
modification, extension, or addition to this warranty. If any term is held to be
illegal or unenforceable, the legality or enforceability of the remaining terms shall
not be affected or impaired.
Neurolumen, LLC
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