Motorhome Brochure - American Guardian Warranty Services, Inc.

Motorhome Brochure - American Guardian Warranty Services, Inc.
Air Conditioners
Travel Care provides you…
d Nationwide Coverage
(Coast to Coast including Canada)
d Toll Free Claims Service
(Friendly, Knowledgeable Staff Waiting to Help)
Rear Monitor
TV, Disk Player
AM/FM Radio
Heating & Cooling
TV Antenna, Satellite
Dish, Receiver
Engine, Transmission,
Drive, Axle, Fuel Delivery
d Unlimited Number of Claims
(Can be as High as the Value of your RV)
d Corporate Credit Card
(Payments Made Directly to your Repair Facility)
d Ability to Transfer Upon Resale
(Increases the Resale Value of Your RV)
Leveling Jacks
d USA Travel Care Pays for…
(Parts, Labor, Fluids and applicable States Sales
Tax for Each Authorized Repair)
Electric Step
Braking/Air Hydraulic-ABS,
Master Cylinder, Power Assist
Booster, Parking Brake
d All You Pay is Your Low Deductible
Steering & Suspension
We are proud members of
National RV Dealers Association
Range & Oven
USA Travel Care Plan is administered exclusively
by American Guardian Warranty Services, Inc., an
A+ rated member of the Better Business Bureau.
AGW USA-TC MH (05.14)
Note: This is not a Service Agreement. This is an outline of coverage available
through USA Travel Care on Recreational Vehicles. Please see the Information
Page and Agreement for all the terms and conditions.
Rear Axle
Air Conditioning
Leveling Hydraulics
USA Travel Care
Coverage Options
Our Platinum Plan
is Exclusionary which means every
component of the Motorhome is
covered (includes components
1-27 and also the Optional
Coverage of the Convenience
Package and Audio/Video
Technology at no additional cost)
except those components shown
in a short exclusions list within
your contract
Our Silver Plan
coverage includes
components 2-27
Coach/Living System
coverage includes
components 13-27
• 1. PLATINUM - EXCLUSIONARY COVERAGE: All repairs except those items listed under the What This Agreement Does Not Cover section.
• 2. ENGINE: All internally lubricated parts including the cylinder block and cylinder heads.
Includes pistons, wrist pins, rings, cylinder liner sleeves, connecting rods and bearings; crankshaft
and main bearings; camshaft, followers, lifters, cam bearings, push rods, valves, valve seats, retainers, springs, guides, bushings, rocker arms and shafts, timing chain or timing belt, timing gears,
timing chain tensioners, eccentric shaft, balance shaft, oil pump, oil pump pick up screen and drive
shaft. Water pump, fuel delivery pump, intake manifold, exhaust manifold(s), oil pan, valve cover(s),
timing chain housing and cover, harmonic balancer, flywheel/flexplate, oil dipstick and tube, oil
filter adapter housing, oil cooler, engine mounts and cushions, engine torque strut, vacuum pump.
When Your Vehicle is described on the Information Page as a Diesel or Turbo Diesel, the following
additional parts are covered: Diesel injection pump, fuel heater, injectors (except when the
Breakdown results from contamination). When the Diesel engine is also equipped by the original
manufacturer with a Turbocharger, the following parts are covered: Turbocharger-turbine and
housing, wastegate/dump valve, intercooler or charged air cooler.
• 3. TRANSMISSION: All internally lubricated parts including the transmission case. Includes
torque converter, vacuum modulator, transmission mount and cushion, transmission oil cooler,
transmission oil pan, cover, electronic shift control unit and solenoids, dip stick and filler tube.
• 4. DRIVE AXLE: (Front and Rear) All internally lubricated parts including the differential
housing, transaxle housing and final drive housing. Axle shafts, constant velocity joints including
boots, universal joints, driveshaft(s), hub bearings, supports, retainers and bearings.
• 5. SUSPENSION: (Front and Rear) Includes strut bar and bushings, upper and lower control arms,
control arm shafts and bushings, upper and lower ball joints, steering knuckles, wheel bearings,
stabilizer shaft and bushings, kingpin and bushings, torsion bars, spindle and spindle supports,
coil springs, leaf springs, leaf spring shackles and bushings. Suspension Leveling-Height sensor,
control switch, compressor, air drier.
• 6. STEERING: All internally lubricated parts including the steering gear box and gear housing.
Includes rack and pinion gear, power steering pump, main and intermediate shafts and couplings,
tilt/telescoping steering column, power steering pump, reservoir, oil cooler, power control valve
and cylinder, pitman arm, idler arm, tie rod and tie rod ends, drag links, center link, bell cranks,
hydraulic steering damper.
• 7. AIR CONDITIONER: Compressor, clutch, clutch pulley, clutch coil, condenser, evaporator, POA
valve, expansion and suction valves, orifice, accumulator, high/low pressure cutoff switch, receiver-drier, idler pulley and bearing, compressor mounts, temperature control programmer, power
module, blower motor and fan, blower resistor, P.C. Boards, ducts, registers and outlets.
• 8. HEATING & COOLING (CHASSIS): Water pump including housing, impeller, bearings and
bushings, radiator, engine thermostat, fan, fan clutch, fan motor, fan controller module, coolant
recovery unit, electric block heater, fan shroud, heater core, heater ducts and registers.
• 9. FUEL DELIVERY: Fuel supply pump, fuel tank(s), auxiliary tank switch, fuel tank sending
unit(s), fuel pressure regulator, fuel distributor, fuel injectors (except when the cause of Breakdown is contamination), fuel injection pump.
• 10. BRAKES: Master cylinder, power assist booster and pump, wheel cylinders, combination
valve, equalizer valve, hydraulic control unit, disc calipers and rear actuators, power brake
cylinder, backing plates, parking brake linkage and cables, transmission mounted parking brake
actuator (except drum and brake shoes). Air Brake System-Compressor, tank, auto bleeder valve,
diaphragm, treadle, compensating valve and slack adjusters.
• 11.ELECTRICAL (CHASSIS): Starter motor, starter solenoid, alternator, voltage regulator,
distributor, ignition coil(s), wiring harness, horns, manually operated switches, window defrosters,
power mirror motors, wiper motors, power window motors, power door lock actuators, power seat
motors, power antenna motor, cruise control transducer, engagement switch and servo, dashboard
gauges, dashboard clock, manufacturer installed in-dash radio, turn signal switch, headlight
switch, dual battery paralleling/isolator switch. Back up alarm, switch and relay.
7300 Corporate Center Drive
601, Miami, Florida 33134, Call
Toll Free at 1-866-209-8274 for
emergency roadside assistance
up to $100.00 per occurrence.
• 12. ELECTRONIC TECHNOLOGY: Fuel injection sensors and control module, ignition module,
anti-detonation sensors and controller, electronic mixture-control unit and sensors. Anti Lock
Brake-Electronic control module, wheel speed sensors, pump motor, pressure modulator valve
and accumulator. Digital driver information display, power module and printed circuit boards.
Remote control spotlight system, factory installed anti-theft alarm system.
• 13. FRAME: Metal frame, brackets and welds.
• 14. INTERIOR/EXTERIOR: Hood hinges, hood latch, hood springs. Door handles, door hinges.
Storage compartment handles, hinges and latches. Glove box door handle, hinges and latches.
Courtesy map light fixture and switch.
• 15. SEALS AND GASKETS: Includes seals and gaskets and sealing boots for the named components listed under the selected coverage level shown on the Information Page. Slide Out - sealing
boots, seals and gaskets or weather seals are covered for an aggregate limit of $500 over the
term of the Service Agreement. This coverage excludes weather seals for doors and windows.
• 16. TAX / FLUIDS / LUBRICANTS: We will reimburse as required for state and local taxes,
necessary fluids, lubricants and refrigerant to complete covered repairs.
• 17. WEAR AND TEAR: A wear and tear Breakdown will be deemed to occur when a covered
component fails to perform its function as it was originally designed to work in normal service
with required maintenance due to material failure or defects in workmanship and outside the
manufacturer’s design tolerance.
• AQUA-HOT: When indicated on the Information Page, We agree to cover the following named
components found in heating systems branded as Aqua-Hot, or similar units: diesel burner, heat
exchanger, heater elements, pump, holding tank, thermostatic switches, printed circuit board,
thermostat and control panel. Requires proof of annual service.
• 18. WATER HEATER: Burner assembly, tank, thermostat, thermocouple, gas valve, heating
elements, control panel, electronic ignition assembly, wiring harness, control switches and printed
circuit boards.
• 19. FRESH WATER: Water pump, compressor, water tank(s), manifold and faucets.
• 20. SANITATION: Shower basin, toilet, sink(s), in sink-disposal and switch, holding tanks, gate
Compressor, evaporator, condenser, accumulator, expansion valve, receiver drier, high/low cutoff
switches, pressure cycling switch, electronic module, printed circuit boards, blower/fan motor,
ducts and registers, thermostat, control panel, switches, ceiling fan(s), bathroom vent motor.
• 22. RANGE AND OVEN: Microwave oven, convection oven, power hood, range burner assembly,
thermostat, thermocouple, burner valves, ignitor/ignition assembly, printed circuit boards.
• 23. L.P. GAS/PROPANE: Regulators, gas bottles (except valves and gauges), mounting brackets,
leak detector and automatic shut-off valve.
• 24. HEATING: Furnace except Special Hydronic Heating Units such as brand names: Aqua-Hot,
Hydro-Hot, Oasis or Hurricane. Coverage includes ignitor/ignition assembly, burner elements,
thermocouple, gas valve, thermostat, control panel, blower/fan motors, printed circuit boards,
ducts and registers.
• 25. REFRIGERATOR AND FREEZER: Thermostat, thermocouple, 2 or 3 way cooling unit, burner
assembly, ignitor, control panel, control switches, printed circuit boards.
• 26. AUDIO/VIDEO ENTERTAINMENT: Factory Installed or Factory Approved Dealer installed
(non-in dash mounted) stereo radio receiver, amplifier and speakers, disc player, television set
(excluding High Definition television sets).
• 27. AUXILIARY POWERPLANT/GENERATOR: Factory installed or Factory Approved-Dealer
Installed: All internally lubricated components of the powerplant engine including the engine
block and cylinder head. Starter, ignition coil, control switches, hour meter and gauges, voltage
regulator, generator, monitor/control panel, printed circuit boards, shore power cord and reel.
During the Agreement term, subject to the selected Optional Coverage checked on
the Information Page, these additional components and conditions are covered:
• MODIFIED DEDUCTIBLE: When indicated on the Information Page, the per occurrence Deductible will be modified from $100.00 to the amount checked on the Information Page.
• UNLIMITED TOWING: When indicated on the Information Page, We agree to increase the
Towing Benefit due to covered Breakdowns to no out of pocket expense per occurrence.
• COMMERCIAL USE: When indicated on the Information Page, We agree to the following:
Commercial use coverage will apply if the Vehicle is operated as part of a for-profit business or
enterprise or, if the Vehicle is used for daily, weekly, monthly rentals and leases up to a maximum
of twelve (12) months. Rental or lease use requires that a single principal operator/renter/
lessor/lessee is responsible for Vehicle maintenance and regular servicing. We require proof of
maintenance for the investigation and validation of a claim. Coverage excludes and no coverage
is available if used for the following services: taxi, livery, shuttle, emergency services, delivery
services, off-road use or hauling.
• CONVENIENCE PACKAGE (Included in Platinum): When indicated on the Information Page, We
agree to cover the following: Factory or approved Dealer installed rear view camera and monitor,
kitchen center. Ice maker, dishwasher, washer/dryer, trash compactor, monitor panel, factory
installed thermometer and compass. Carbon Monoxide/Smoke Detectors, interior/exterior light
fixtures (excluding lenses, bulbs and LEDs), light control switches, GFCI and electrical outlets.
Power converter and inverter. Retractable awning power motor, control switch and power/manual
crank worm gear mechanism (does not include rails, arms, track, frame). Power step motor, power
step control module, control switches and control panel. Leveling Jack: Motor(s), hydraulic/electric
pump, actuators, jack assemblies, power cylinders, worm gear, gear sets, switches and wiring
harness. Slide Outs: Motor, hydraulic/electric pump, actuators, power cylinders, worm gear and
gear sets, control switches and wiring harness.
• AUDIO/VIDEO TECHNOLOGY (Included in Platinum): When indicated on the Information
Page, We agree to cover the following: Factory installed or factory approved dealer installed high
definition television/monitor(s) and back-up monitor. Audio/Video and high definition disc player.
Audio/Video cabling and hubs. Home theater audio amplifier and speakers, satellite dish or antenna
including rotator motors, signal amplifier, control panel and switches, converter and in motion-satellite receiver. This coverage excludes internet access devices, phone systems, game systems, personal
computers and their monitors, MP3 or similar portable Music/Video Players and their monitors.
In the event of a covered Breakdown, We will reimburse You for these additional benefits:
• TOWING EXPENSE: If towing assistance becomes necessary due to a Breakdown of a covered
component, towing expenses not payable by insurance will be reimbursed to You for up to
$300.00 per occurrence.
• RENTAL EXPENSE: We will reimburse You for actual expenses for substitute transportation
if necessary due to a Breakdown of a covered component. Such reimbursement will be limited
to fifty dollars ($50.00) for every four (4.0) hours or portion thereof, of applicable labor time
required to complete the covered repair based on applicable nationally recognized labor time
standards up to a maximum of seven (7) days and $350.00 per occurrence. A substitute Vehicle
must be rented from a licensed rental agency and receipts are required for reimbursement.
• ADDITIONAL RENTAL EXPENSE: If a covered repair is performed to the Engine, Transmission
or Drive Axle the rental benefit will be increased by up to five (5) additional days. In the event a
covered Breakdown results in a parts delay or Unit inspection the Administrator at its discretion
may authorize a per day extension for additional rental reimbursement except where prohibited
by law.
• TRIP INTERRUPTION/TRAVEL EXPENSE: When Your Vehicle is disabled due to a covered
Breakdown more than 100 miles from Your residence, We will reimburse You for up to three (3)
days for lodging and restaurant meal expenses up to a maximum of $125.00 per day subject
to the following conditions: (1) The Breakdown causes a delay in route to Your destination. (2)
The date of the Breakdown will be considered the first day of the three (3) day maximum period.
The expense must be incurred between the time of the Breakdown and the time the repairs are
complete, or by the end of the third calendar day subsequent to the Breakdown date if the repairs
are not completed, whichever occurs first. Receipts are required for reimbursement.
• REDUCED DEDUCTIBLE AT THE SELLING DEALER: When You choose the Selling Dealer listed
on the Information Page to perform repairs to Your Vehicle, Your Deductible will be reduced by
$50.00. This does not apply to a zero dollar ($0) deductible.
• FOOD SPOILAGE: If the covered refrigerator or freezer Breakdown results in a loss of perishable
food or beverages (does not include alcoholic beverages), We will reimburse You up to $75.00.
Receipts are required for reimbursement.
• FUEL/L.P. GAS REPLACEMENT: When a Breakdown of the covered fuel tank or L.P. Gas Bottle
results in the draining of fuel or L.P. gas, We will reimburse You up to $50.00 per occurrence.
Receipts are required for reimbursement.
in You having to pay a Manufacturer required deductible, We will reimburse You up to $100.00.
Receipts are required for reimbursement.
• GUARANTEED PART-REPLACEMENT: If a part covered by the Agreement fails a second time
during the term of the Agreement, all the repair charges including the deductible obligation are
paid by Us.
• SERVICE CALLS: In the event of a Breakdown of the Vehicle’s Chassis, Slide Out and Jack
Systems, You will be reimbursed for reasonable service call charges up to $100.00 per occurrence
. This benefit only applies to a Breakdown of the Vehicle’s Chassis, Slide Out and Jack Systems
covered under this Agreement.
• EMERGENCY ROADSIDE ASSISTANCE: Coverage and Limitations for Roadside Assistance up to
$100.00 per occurrence except for towing up to $300.00 per occurrence:
Towing Assistance: When towing is necessary for a covered failure, the Vehicle can be towed
to the nearest service facility for up to $300.00 per occurrence.
Battery Boost: If You incur a charging system or battery discharge for any reason, a jump-start
will be applied to start the Vehicle.
Flat Tire Assistance: In the event of a flat tire on the Vehicle, service consists of removal of the
flat tire and its replacement with the spare tire. If the Vehicle has no inflated spare or, if it has
two (2) or more flat tires, the Vehicle will be towed to the nearest service facility.
Fuel, Oil, Fluid and Water Delivery Service: An emergency supply of fuel, oil, fluid and water will
be delivered if You have an immediate need. You must pay for the fuel, oil or other fluids upon
Lock-Out Assistance: If Your keys are locked inside Your Vehicle, assistance will be provided in
gaining entry to Your Vehicle.
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