Cisco WebEx Training Center WBS29.13 Conferencing Software Release Notes

WebEx Training Center Release Notes and FAQs

Version: WBS27.32.20

Date: February 28, 2012

Contents

•

Training Center Release Notes

•

Training Center FAQs

• Cross-platform Features and Known Issues

•

Audio Broadcast Release Notes

•

WebEx Audio Release Notes

•

Integrated VoIP Audio FAQs

•

Video Release Notes

•

Recording and Playback FAQs

•

My WebEx Release Notes

•

UCF Toolkit FAQs

•

Productivity Tools Release Notes

•

Productivity Tools FAQs

•

Site Administration Release Notes

•

Global Site Backup Release Notes

•

Global Site Backup FAQs

Training Center Release Notes

Version: 5.29

Date: August 23, 2011

These release notes describe new WebEx Training Center features; the WebEx service that helps you deliver real-time, interactive training over the Web. For detailed instructions on using Training Center, see the user guides on the Support page of your Training Center service site.

Tip: Get best practices, case studies, the latest training research, online seminars, content, and files, and share experiences with other users when you sign up for a free membership in the

WebEx Training

Community

.

Note: Training Center no longer supports Windows 98, Mac OS X 10.3 and some Linux distributions. It also no longer supports Netscape 8, Mozilla on Windows and Safari 1.3 on Mac. For more information about the operating systems and browsers that you can use with Training Center, see the

WebEx Crossplatform Features and Known Issues

.

See these topics:

WebEx Training Center Release Notes and FAQs 1

Training Center Release Notes

•

What's New in Version Release 29

•

Known Issues/Limitations

Video enhancements for attendees

Enhancements to improve the attendee experience when using video in full-screen mode have been made in this release:

• Self-view video in full-screen mode allows you to easily send and stop sending video.

• You can minimize self-view video and restore it.

• If muted, you can unmute yourself from the self-view video window.

• You can expand active speaker video to full-screen size and hide the video thumbnails underneath.

• You can double-click the active speaker to switch between views.

The above changes are not available in the Java application for Linux and Solaris.

On Demand

Training module support improvements

Support for the optional On Demand Training module is now available on the latest operating systems and browsers, as shown in the following table:

Operating System

Windows 7

Windows 7 SP1

Windows XP SP3

Mac 10.5

Mac 10.6

Browser

Internet Explorer 7 (32-bit)

Internet Explorer 7 (64-bit), Internet Explorer 8

Internet Explorer 8

Safari 4

Safari 5

Appearance of destination

URL and landing page

Changes have been made to how the destination URL, default landing page, and customized landing page appear, if any or all of them are specified:

• If a host specifies a URL in the Destination address (URL) after session box when scheduling the session, the page that the URL points to now appears as a pop-up after the session instead of replacing the Meeting in Progress page.

• If an administrator specifies a default landing page as well as a customized landing page in Site Administration, only the default landing page will be displayed.

• If the host specifies a URL in the Destination URL for a session, in addition to the default or customized landing page specified by the administrator for the site, the page the destination URL points to will appear as a pop-up and the default or customized landing page will replace the Meeting in Progress page in the browser frame.

What's New in Version Release 29

Known Issues/Limitations

2 WebEx Training Center Release Notes and FAQs

Streaming media sharing


Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640p X 480p) resolution.

The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF,

AVI, MPG, MPEG, MOV, FLV, F4V, QT, and MP4.

• MP4 and MOV video files cannot be shared in a WebEx Meeting if they cannot be played by the installed QuickTime player

• Recommended System requirements for video file sharing on Presenter side: o

Core2-Duo E6750 @ 2.66GHz for VGA file is required o

AMD 9650 2.3GHz (4 core) 8GB is preferred o

Intel® Core™ 2 Duo -E7400 2.8GHz 2.79GHz is preferred

• Streaming video sharing is available for the main session only. There is no support for breakout sessions at this time.

High-quality video

High-quality video is available for the main session only. There is no support for breakout sessions at this time.

Operating system limitations

If you use Solaris or Linux you cannot:

• Display UCF PowerPoint animations and transitions

• Share UCF files

• Cache course material before the session starts

• See the attendee-ready indicator

• Use WebEx integrated video

• Record sessions with the WebEx Recorder or edit them with the WebEx Recording

Editor

• Play a training session recording file (WRF format) on Solaris or Linux

• Use PCNow

• Install the Integration to Microsoft Outlook

• Conduct Hands-on Labs

The Linux platform does not support the new interface, Training Control panel, streaming video sharing, computer audio enchancements, new participant panel, and high-quality video behavior, including full-screen video behavior.

If you use the Mac platform you cannot:

• Install integration to Microsoft Outlook

• View PowerPoint Notes in a panel

• Playback non-Quicktime movie format files during a session (only .MOV and .QT are supported)

• Use Quick Start

• Invite or Remind attendees from Session Option tray during full screen document sharing, application and desktop sharing

• Set Hands-On Lab options

• Record sessions to a local computer with the local WebEx Recorder or edit them with the WebEx Recording Editor (.WRF format only).

Other Mac

Please refer to the cross-platform features and known issues document for further details.

• If a host on a Mac assigns the Presenter role to an attendee on a Mac, and at the


4

Training Center Release Notes issues same time has polling list, invite options, or Q&A tab options open, these options do not automatically close for the new presenter if she does full-screen or

Application/Desktop sharing

• A host cannot start a session on a Mac simultaneously while viewing a WebEx

Network Based Recording.

• Chat and Q&A text box does not have a scroll bar when entering large amounts of text in the message

• If an attendee switched to a presenter role while taking a test, they still can take the test.

• Attendees can see the Presenter’s Sharing menu during desktop share, if the latter is on an Intel Mac.

• Web Browser for attendee does not close automatically when Presenter on Mac stops web sharing

• When doing desktop share, if Presenter tries to simultaneously assign attendees to breakout sessions from the Session Options tray, the panel overlaps the

Assignment dialog and this dialog disappears if the presenter clicks anywhere on the desktop.

• Scroll bar space for polls always appears, even if there is no scroll bar

Session options always appears on top of other windows if opened during desktop share and using other functions from the session options tray.

Feature enhancements for Macintosh

Feature enhancements in this release are available for Windows, Solaris, and Linux.

Enhancements and more feature support on Macintosh will be available shortly after this release.

Mobile device support

On-Demand

Module availability

Training Center is not currently supported on mobile devices.

The On-Demand module (Training Center-Presentation Studio Integration) is not available in languages other than in English.

On-Demand Module authoring does not support non-Windows platforms. Player support is available for Windows and Mac. The following are known issues and limitations for Mac support of the On-Demand Module:

• Mac support is based on Flip4Mac WMV version 2.1.2.72 and higher. Feature support for the Mac is dependent on the corresponding support provided by

Flip4Mac.

• Certain codecs are not supported on Mac leading to audio playback issues. Note:

Refer to http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx for details on supported codecs in Flip4Mac.

• If a file is inserted into a presentation, it will open up in a separate pop-up window during playback.

• You have to turn on the Create streaming movies option to support streaming when an older version of Flip4Mac is installed (version 2.1.2.72 to version

2.1.3.10). If the Create streaming movies option is turned off, the viewer cannot play the presentation in streaming mode. By default, the option is turned off on the Mac and has to be turned on manually in the Flip4Mac System

Preferences page.

• If Real Player is used but is not installed on your computer, the Viewer setting page will remove the Real Player option. As a result, you will not have an option to

WebEx Training Center Release Notes and FAQs

Training Center Release Notes view the presentation using Real Player.

Global Site backup availability

Hands-on Labs

Global Site Backup (GSB) for the On-demand module (Training Center-Presentation

Studio Integration) is only available for attendees who view recordings.

• When upgrading from WBS 26 to WBS 27, Hands-on Labs within a session will not have all features for approximately 24 hours from the time of the upgrade. During this period, labs can be started and attendees will be able to join, but attendees will not be able to pass control to each other or transfer files.

• If file transfer is disabled for Hands-On Labs in a customized session type, it is still available in On-Demand Hands-on Labs because it is supported in the main training session type.

Sessions deleted automatically after ending

If a session is automatically deleted after it ends, as specified by the host, and then the attendees of that session are also invited to an On-Demand lab, those attendees do not receive any cancellations from the On-Demand session and there is no way for the host to manually cancel their invitations. However, when they try to join the lab, they will not be allowed to do so.

Attention tracking

If an attendee is on Solaris or Unix and they take a test within the session, they are assumed to be always paying attention in the session for as long as they are in the session during and after completing the test.

Registering for recurring sessions

In the case of single recurring sessions, if a registered attendee from a later session is manually invited by the presenter into the current ongoing session, they will lose their registration from the session they originally registered for and show up as an attendee of the current session in the usage reports.

Meta data name

The meta data name when entering data for SCORM 2004 cannot include certain special characters, even if the original session included these characters in the title.

Registering through email link

If an attendee is invited to register for a session and clicks on the email link to do so, their name is not pre-filled in the registration form.

Host account files

Network-based recording

If your host user account is deleted, your files are still included in the site storage space allocation.

• The network-based Recorder does not record: o

Private chat sessions with hosts o

Polling results (unless the results are shared with attendees) o

Test and breakout sessions

• WebEx Advanced Recording Format (.ARF) files are supported in the UCF Viewer.

Disabling Quick

Start

If your site administrator disables Quick Start in the session type and you save a scheduling template for this session type, Quick Start still appears in the template's options. However, Quick Start does not appear in the session.



Closing dialog windows in the

Firefox browser

When using Firefox, some dialog windows may not close when clicking the Close or OK button due to a technical limitation with Firefox.


Training Center FAQs

Training Center FAQs

Version: WBS28.4

Date: March 23, 2012

This page contains answers to the most frequently-asked questions about Training Center.

For information about new Training Center features, see the Training Center Release Notes . For detailed

instructions on using Training Center, see the user guides on the Support page of your Training Center service site.

Getting Started

Q: How does Training Center differ from Meeting Center?

Q: Does Training Center support accessibility?

Q: What do I need to host or attend a training session?

Q: Does Training Center support languages other than English?

Q: Does WebEx offer professional services to help me get started or work with Training Center?

Hosting, Joining, and Setting Up Training Sessions

Q: Can I schedule sessions from my Lotus Notes or Microsoft Outlook calendar?

Q: Can I prevent attendees that I didn't invite from joining my sessions?

Q: Why don't the email notifications show times in the attendee's time zone?

Sharing Documents and Applications

Q: What's the difference between sharing documents and applications?

Q: What types of files or applications can I share?

Q: Does everyone in my training session need the file or application that I want to share?

Q: Can I change documents that I'm sharing?

Q: Can I share more than one document or presentation at a time?

Q: Can I save the annotated documents or presentations?

Q: Can I show animation and slide transitions in presentations?

Q: Why do my images sometimes look grainy?

Q: Will my presentations display correctly if my attendees have different resolutions on their computer monitors?

Q: Why do my attendees sometimes see a yellow crosshatched pattern when I share applications?

Other Questions

Q: What affects the performance of my training sessions?

Q: How can I test performance?

Q. Why can't I bookmark certain pages on my WebEx site?

Q. Can I set email notifications to show the session time in the attendee's time zone?

Q. Where can I find the global call-in numbers?

Q. Can users change their language, time zone, and locale settings?

Using application or browser sharing in

OpenSolaris

• Turn off Visual Effects to use application or browser sharing in OpenSolaris

(x86).

• Presentation Studio does not support Windows 7, 64-bit Internet Explorer 8,


8


Linux 64-bit support

Microsoft Office

2010 support

Mac OS

Mac OS X 10.8

Firefox 4.0 or higher

Using application or browser sharing in

OpenSolaris

Linux 64-bit support

Microsoft Office

2010 support

Mac OS

Mac OS X 10.8

Mac OS 10.6, Safari 4, Firefox 3, OpenSolaris, and newer versions of Linux distributions

• 64-bit Linux distributions are not officially supported.

• Firefox 4.0 64-bit is not supported.

• UCF Toolkit is not supported with Microsoft Office 2010 64-bit.

• New animations, transitions, and 3D graphics introduced in Microsoft Office

2010 are not supported.

• Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook 2010 64-bit.

• Users of Mac OS X 10.4 or earlier are no longer able to connect to a WebEx meeting.

• Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.

• When starting or joining a meeting using PAC proxy on Mt. Lion, the meeting application may crash.

• There is an operating system bug that was reported to Apple (Apple bug report #11844696) and was resolved in the Mac OS X 10.8.2 build.

• The Windows operating system supports only Firefox 32-bit.

• Turn off Visual Effects to use application or browser sharing in OpenSolaris

(x86).

• Presentation Studio does not support Windows 7, 64-bit Internet Explorer 8,

Mac OS 10.6, Safari 4, Firefox 3, OpenSolaris, and newer versions of Linux distributions

• 64-bit Linux distributions are not officially supported.

• Firefox 4.0 64-bit is not supported.

• UCF Toolkit is not supported with Microsoft Office 2010 64-bit.

• New animations, transitions, and 3D graphics introduced in Microsoft Office

2010 are not supported.


• Users of Mac OS X 10.4 or earlier are no longer able to connect to a WebEx meeting.

• Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.

• When starting or joining a meeting using PAC proxy on Mt. Lion, the meeting application may crash.

• There is an operating system bug that was reported to Apple (Apple bug report #11844696) and was resolved in the Mac OS X 10.8.2 build.




Audio Broadcast Release Notes

Audio Broadcast Release Notes

Version: WBS 27.29

Date: February 20, 2009

WebEx Audio Broadcast provides a low-cost alternative to telephony-based audio conferences. Audio

Broadcast is an ideal solution for environments where there are a low number of active speakers and a very large number of listeners who wish to participate in a principally listen-only mode.

Based on the Multi-Media Platform (MMP), Audio Broadcast is seamlessly interwoven into the WebEx meeting experience with hosts able to monitor the number of active Audio Broadcast attendees in real time. The Audio Broadcast client starts automatically for attendees, and hosts are able to promote individual attendees to full speaking privileges at any time during the meeting. Attendee promotion is provided by presenting PSTN dial-in information to promoted attendees. The promoted attendees then become full speaking participants.

For more information see:

•

Overview

•

Frequently Asked Questions

Frequently Asked Questions

Q. When would I use Audio Broadcast in preference to Integrated VoIP?

Q. What is the capacity for Audio Broadcast?

Q. What services does Audio Broadcast support?

Q. Can you use Audio Broadcast over dial-up connections?

Q. How do I use UDP transport for Audio Broadcast sessions?

Q. Does Audio Broadcast support a mixed mode or hybrid audio conference?

Q. Does Audio Broadcast support third-party audio bridges?

Q. Is the audio quality of Audio Broadcast comparable to Integrated VoIP?

Q. What if the customer experiences any technical issues with Integrated Audio Broadcast?

Overview

Services Support (New platforms) Audio Broadcast is supported in the services and platforms below:

Audio

Broadcast

Windows* Solaris Linux Macintosh

Yes* Yes Yes Yes

* Windows 2k and XP and Vista are the only supported windows variants.

Support for third-party or WebEx-integrated telephony Audio Broadcast supports third-party audio bridges or WebEx-integrated telephony. Third-party bridge support is provided by using a dial-out wizard.

Audio Broadcast playback muting is not available


Hardware requirements

Number of attendees

Auto Start

Hybrid PSTN/Audio Broadcast operation

Attendee phone privileges

TCP/UDP support

SSL Support

Audio Broadcast Release Notes when using a third-party bridge.

No special hardware is required to use the Audio

Broadcast service. A sound card and speakers or headphones are all that is required.

Audio Broadcast supports up to 3,000 attendees per meeting.

If an Event Center meeting is scheduled with

Audio Broadcast, the streaming client starts automatically when an attendee joins the meeting.

If the host has not joined the meeting, the attendees will receive a recorded announcement to inform them that the host has not yet joined the meeting.

Hosts, presenters and panelists in an EC meeting join a PSTN audio conference. This conference is automatically bridged to the audio streaming servers that support the Audio Broadcast service.

Attendees may request access to the phone at any time by pressing the phone icon under the participant list. The host can grant or deny phone privileges individually or in groups.

Audio Broadcast can use UDP or TCP as a transport method. UDP transport allows offers lower latency for Audio Broadcast sessions. TCP offers optional SSL security with slightly higher latency. When VoIP is started as a service, each client attempts to connect via UDP first, and then reverts to TCP as a transport protocol. Meetings can support a mix of UDP and TCP attendees.

Audio Broadcast can (if the site is SSL enabled) use SSL as a transport method. SSL provides highly secure transport for VoIP traffic. SSL may introduce additional latency for Audio Broadcast connections.


Q. When would I use Audio Broadcast in preference to Integrated VoIP?

A. Audio Broadcast should be used in preference to Integrated VoIP when:

• The meeting size exceeds 500 attendees.

• More than 2 active speakers will be required, e.g., for panel discussions.

• The host, presenters or panelists prefer using PSTN based conferencing.

• Most of the attendees are expected to be in a listen only mode for the duration of the meeting.

• A lower cost "pay per event" pricing model is required.


Audio Broadcast Release Notes

Integrated VoIP should be used in preference to Audio Broadcast when:

• Support for MC and TC is required.

• The meeting will require a large amount of attendee interaction with frequent changes of speakers required.

Q. What is the capacity for Audio Broadcast?

A. The current Audio Broadcast maximum capacity is 3,000 attendees.

Q. What services does Audio Broadcast support?

A. Event Center only.

Q. Can you use Audio Broadcast over dial-up connections?

A. Audio Broadcast can be used over for dial up connections although this is not a recommended application. UCF based PowerPoint sharing should work satisfactorily as long as Video is not enabled and only one active microphone is in use. Application and desktop sharing in concert with Audio Broadcast is not supported.

Q. How do I use UDP transport for Audio Broadcast sessions?

A. UDP is only supported for non SSL sites. In order to use UDP the IP ports 7500 and 7501 must be opened for outbound communication using UDP on the corporate firewall. UDP is selected automatically if the ports are open.

Q. Does Audio Broadcast support a mixed mode or hybrid audio conference?

A. Yes, although the type of connections is fixed by meeting role. Hosts, presenters and panelists join the meeting via PSTN only and attendees join via Audio Broadcast initially (until they are promoted to full speaking privileges).

Q. Does Audio Broadcast support third-party audio bridges?

A. Yes.

Q. Is the audio quality of Audio Broadcast comparable to Integrated VoIP?

A. Yes, both services use the same underlying technology. In some cases the Audio Broadcast service may exhibit slightly better performance than Integrated VoIP under comparable operating conditions.

Q. What if the customer experiences any technical issues with Integrated Audio Broadcast?

A. Follow the standard Technical Support escalation process.


WebEx Audio Release Notes

WebEx Audio Release Notes

Version: WBS 27.29

Date: July 28, 2010

WebEx Audio Release Notes

WebEx Integrated Audio provides a high-performance, feature-rich, telephony-based audio conference service. This service can be used in a stand-alone mode or fully integrated within a WebEx meeting.

See below a description of New Features

for the WebEx Audio service.


Q. What’s the capacity for WebEx Audio?

Q. Are there any calling restrictions from certain locations?

Q. Does WebEx Audio support a mixed-mode or hybrid audio conference with VoIP attendees?

New Features

Mixed Mode Audio Mixed Mode Audio allows attendees to join an audio conference using their computer (VoIP) or a phone. There are no meeting-level options to enable or disable this feature; it is available at all times that the WebEx audio is available within a WebEx meeting.

Mixed Mode Audio is an enhancement to WebEx audio conferencing and is not related to the Integrated VoIP service, which is a stand-alone VoIP service.

Features such as muting and unmuting, icons, and active-talker notification operate identically for attendees. Attendees may transition at any time from using their computer to phone or vice a versa. Attendee status and the mode that they are using to connect to the conference can be seen in the

Participant list.

When you start or join a meeting that uses WebEx Audio, the Audio

Conference dialog box appears automatically on your screen:



If you select the Use Computer Headset option, the dialog box expands to show more information:

Hybrid mode is supported on the following services and platforms:

Meeting Center

Training Center

Event Center

Support Center

Sales Center

Windows Solaris

Yes

Yes

Linux

PSTN Only PSTN Only

PSTN Only PSTN Only

No

No

Yes

No

No

No

No

Macintosh

Yes

Yes

No

No

PSTN Only PSTN Only PSTN Only


Q. What’s the capacity for WebEx Audio?

A. WebEx Audio capacity is 500 attendees for all supported WebEx services.

Q. Are there any calling restrictions from certain locations?

A. Yes, this document outlines those restrictions: http://www.webex.com/pdf/tollfree_restrictions.pdf

Q. Does WebEx Audio support a mixed-mode or hybrid audio conference with VoIP attendees?

A. Yes, WebEx Audio supports a hybrid audio mode in selected services (Meeting Center and

Sales Center).

14

Audio Options

Note: For information about audio options supported for each operating system, see Cross-platform

Features and Known Issues .

Available in


Feature Description

WebEx

Teleconference

This audio option is integrated into your

WebEx online session. Choose from the these options:

• Call in:

WebEx provides a toll or toll-free phone number that you call when joining the session (global numbers are also available)

• Call back:

When you join a session, enter your phone number and WebEx calls you.

Meeting

Center

Yes

Event

Center

Yes


Support

Center

Sales

Center

Training

Center

No Yes Yes

Audio broadcast

Integrated

Voice-over-IP

(VoIP) Audio

For more information see the WebEx Audio

Release Notes .

(Available only in Event Center) This option is one-way audio, best suited for meetings where attendees only listen. Hosts speak using a microphone connected to their computers.

Instead of using the telephone, use your computer to send the audio over the

Internet. Speak and hear using a headset or speakers and a microphone connected to your computer.

Personal

Conferencing

For more information, see Integrated VoIP

Audio FAQs .

Personal Conferencing allows you to start an audio conference and then optionally expand the meeting to include an online meeting including video conferencing.

A Personal Conferencing account can have up to three sets of access numbers (host and attendee access codes). To sign up for a

Personal Conferencing account, go to the

My WebEx tab and select Personal

Conferencing.

Other

Teleconference

Service

Use a third-party teleconference service.

No Yes

Yes Windows only

Yes

Yes

No

Yes

No

Yes

No

Yes

No

No Windows only

No

Yes

No

No

Yes

Audio Feature Comparisons



Feature

Conference size

Multiple speakers

Description

When choosing an audio option, consider the size of the group that will attend your session.

How many active speakers are required in the conference

Entry and exit tones

Mute on entry

WebEx can play to let you know when attendees join and leave the session.

Automatically mute attendee microphones when they enter the session.

Automatically start the audio conference

Start the audio when an attendee joins the session. If the host has not yet joined, attendees hear a recorded message that informs them that the host has not yet joined.

Save default settings

Save default audio settings in your My

WebEx profile to make it easier to start and schedule session with your preferred settings.

Reports

TCP/UDP support

Hybrid

PSTN/VoIP support

Run reports that show your WebEx audio usage.

WebEx supports the UDP and TCP protocols.

Set up sessions where the audio is sent over the public switched telephone network (PSTN) and then bridged to the WebEx Teleconference service.

*Note: WebEx Audio includes Mixed-Mode Audio.

Audio

Broadcast

3,000 attendees

WebEx

Audio*

500 attendees

Integrated

VoIP

Personal

Conferencing

500 attendees

(1,000 for

Training

Center)

500 attendees

Only hosts, presenters and panelists can speak by default

No limitations

Supports up to 7 speakers at a time

Yes

No Yes No Yes n.a.

Yes

Yes

Yes

Yes

Yes

Yes

Optional

Yes

Yes n.a.

Yes

Yes

No

Yes

Yes

Yes

No

No

Optional

Yes

Yes n.a. n.a.


Integrated VoIP Audio FAQs

Integrated VoIP Audio FAQs

Version: WBS 27.29

Date: January 13, 2011

Integrated VoIP Audio Release Notes and FAQs

WebEx Integrated VoIP provides a low-cost alternative to telephony-oriented audio conferences.

Integrated VoIP is an ideal solution for environments where there are a low number of active speakers and a large number of listeners.

Integrated VoIP is seamlessly interwoven into the WebEx meeting experience, with hosts being able to mute and un-mute attendees, pass the microphones, and start and stop Integrated VoIP at will.

This page contains the most frequently-asked questions about WebEx Integrated VoIP, the low-cost alternative to telephone-based audio conferences. Integrated into the WebEx meeting experience, VoIP audio is an ideal solution for meetings with few active speakers and many listeners.

Note: For detailed information about the audio options available for each operating system, see Crossplatform Features and Known Issues .

Overview

Q. What are the features of Integrated VoIP audio?

Q. What is the attendee capacity for Integrated VoIP audio?

Q. How many mikes can I have active at the same time?

Q. How does WebEx VoIP audio help me know if attendees cannot hear me?

System Requirements and Technical Information

Q. What are the system requirements?

Q. Which WebEx service sites offer VoIP audio?

Q. What do I need to use WebEx Integrated VoIP?

Q. Can I use TCP, UDP, or PSTN with WebEx Integrated VoIP audio?

Q. Can I use WebEx Integrated VoIP if my site is SSL-enabled?

Q. Can I use VoIP over dial-up connections?

Q. Can I provision WebEx VoIP from an EMX node.

Q. Is VoIP a full or half duplex transmission?

Troubleshooting

Q. Why is there a delay in the audio during my VoIP conferences? Why does the quality seem to be not as good as traditional telephony?

Q. Why do I get good quality on some VoIP calls, but not on others?

Q. What if the customer experiences any technical issues with Integrated VoIP?

Overview

Q. What are the features of Integrated VoIP audio?



A. The following are brief descriptions of the features of Integrated VoIP audio:

• Services Support: Integrated VoIP is supported in the services and platforms listed in the following table:

Meeting Center

Training Center

Event Center

Support Center

Sales Center

Windows

Yes

Yes

Yes

Yes

No

Solaris

Yes

Yes

Yes

Yes

No

Linux

Yes

Yes

Yes

Yes

No

Macintosh

Yes

Yes

No

Yes

No

• Hardware requirements: No special hardware is required to use integrated VoIP. A full duplex sound card and speakers or headset are all that is required. A headset is recommended for users wishing to speak.

• Number of attendees: Integrated VoIP supports up to 500 attendees (1,000 for Training Center).

• Number of active microphones: Integrated VoIP supports up to 7 active microphones. These microphones can be passed to any attendee requiring speaking privileges.

• TCP/UDP support: Integrated VoIP can use UDP or TCP as a transport method. UDP transport allows offers lower latency for VoIP sessions. TCP offers optional SSL security with slightly higher latency. When VoIP is started as a service, each client attempts to connect via UDP first and then reverts to TCP as a transport protocol. Meetings can support a mix of UDP and TCP attendees.

• SSL Support: Integrated VoIP can (if the site is SSL enabled) use SSL as a transport method. SSL provides highly secure transport for VoIP traffic. SSL may introduce additional latency for VoIP connections.

• Echo Cancellation: Integrated VoIP features built in echo cancellation offering improved performance under most conditions.

• Automatic Gain Control: Integrated VoIP features automatic gain control provides level equalization for meeting attendees.

• Cross-platform support: Cross-platform support for Support Center

Q. What is the attendee capacity for Integrated VoIP audio?

A. You can invite up to 500 attendees to a session (1,000 for Training Center).

Q. How many mikes can I have active at the same time?

A. Integrated VoIP allows you to have up to seven active mikes, but you can only hear two people speaking at the same time. When other people want to speak, you can "pass a microphone" to them.

Q. How does WebEx VoIP audio help me know if attendees cannot hear me?

A. Integrated VoIP displays a network indicator in the Volume window (available from the Audio menu) that shows how your network is performing and the overall quality of the audio your attendees hear. The indicator displays one of the following colors:

Color Indicator Description



Green, when more than 85% of your attendees are experiencing good-quality audio

Yellow, when fewer than 50 to 85% of your attendees are experiencing good-quality audio

Red, when fewer than 50% of your attendees are experiencing good-quality audio

System Requirements and Technical Information

Q. What are the system requirements?

A. Your system must meet the requirements shown in Cross-platform Features and Known Issues .

Q. Which WebEx service sites offer VoIP audio?

A. You can use Integrated VoIP with the WebEx services and computers listed in the following table:

Meeting Center

Windows

Yes


Solaris

Yes

Linux

Yes

Macintosh

Yes

19


Training Center

Event Center

Support Center

Sales Center

Yes

Yes

Yes

No

Q. What do I need to use WebEx Integrated VoIP?

Yes

Yes

No

No

Yes

Yes

No

No

Yes

No

No

No

A. To use WebEx Integrated VoIP, you will need a full duplex sound card and speakers or headset. To speak, you should have a microphone that is connected to your computer. For best results, we recommend that you use a headset.

Q. Can I use TCP, UDP, or PSTN with WebEx Integrated VoIP audio?

A. You can use the UDP or TCP protocols with WebEx VoIP audio. With UDP, you may experience lower latency rates (delays) than with TCP, but with TCP, you can use the SSL security protocol (and the latency rate will probably be greater). When VoIP starts, WebEx tries to connect using UDP and then switches to

TCP. You can conduct sessions where some attendees use UDP while others use TCP.

UDP is only supported for non-SSL sites. In order to use UDP, the IP ports 9000 and 9001 must be opened for outbound communication using UDP on the corporate firewall. UDP is selected automatically if the ports are open.

Q. Can I use WebEx Integrated VoIP if my site is SSL-enabled?

A. Yes. You can use SSL if you also use the TCP transport protocol.

Q. Can I use VoIP over dial-up connections?

A. Integrated VoIP is not recommended for dial-up connections. UCF-based PowerPoint sharing should work satisfactorily as long as video is not enabled and only one active microphone is in use. Application and desktop sharing in concert with Integrated VoIP is not supported on connections of less than 56Kb/s.

Q. Can I provision WebEx VoIP from an EMX node.

A. Integrated VoIP can be provisioned from a WebEx TM Extended MediaTone eXchange (EMX) node on a case-by-case basis. Please contact Product Management for further information.

Q. Is VoIP a full or half duplex transmission?

A. Integrated VoIP is full duplex, meaning multiple attendees can speak at the same time. This is similar to a traditional teleconference using PSTN. Half duplex is a VoIP conference where only one attendee can speak at a given time, similar to a CB radio.

Troubleshooting

Q. Why is there a delay in the audio during my VoIP conferences? Why does the quality seem to be not as good as traditional telephony?

A. Traditional PSTN-based teleconferencing is circuit-based, which gives each participant a dedicated channel to the teleconference bridge; the delay is virtually unnoticeable. Typically, the only delay one encounters in a circuit-switched voice environment is due to the distance the voice must travel). A good



VoIP solution will have delay of about 0.25 - 0.5 seconds, depending on a couple of factors:

1. Network congestion: VoIP solutions send the voice information over an IP network (such as the

Internet), which is a shared medium on which the packets are routed on a first-in/first-out basis.

Congestion on any of the routers between the meeting participants will delay and/or degrade the audio.

2. Encoding process: When you speak into the microphone, the sound card in your PC captures and digitizes the sound. This information is then broken up into data packets that are sent over the network to the conference server(s). The conference server(s) sends these packets to the other attendees’ PCs, where the encoding process is reversed. The encoding process for integrated VoIP relies on audio components (microphone, speakers, and sound card), and these can vary greatly from PC to PC. Lower quality components will produce lower quality audio.

Such delay and audio quality issues are common to the VoIP solutions offered by all the vendors—not just

WebEx. VoIP solutions offered by vendors such as Centra, et al., suffer from the same shortcomings when compared to PSTN. Based on our testing, the delay and audio quality of WebEx VoIP is at least on par with that of Centra's.

Q. Why do I get good quality on some VoIP calls, but not on others?

A. It is hard to have a straight answer to this question due to the number of possibilities. You can have a perfect VoIP conference with a 28-Kbps connection to a country halfway around the world, followed by a scratchy mess for a call to the next state with a 56-Kbps or a 300+-Kbps connection. The quality is almost entirely determined by the sample rate (number of "slices" per second it uses to reproduce your voice) of the VoIP software, plus the throughput of your internet connection. A 56-Kbps (or a 300+-Kbps LAN, for that matter) connection does not ensure that you can move data across the Internet at that speed; the actual speed is determined by traffic levels on all networks between the source and end point, and the equipment capabilities at the source and end point. In general, poor-quality transmissions are a result of traffic and cannot be avoided completely in VoIP that uses Internet for all or part of the voice-data traffic.

Q. What if the customer experiences any technical issues with Integrated VoIP?

A. Follow the standard Technical Support escalation process.


Video Release Notes

Video Release Notes

Version: WBS 27.29

Date: January 10, 2012

WebEx Meeting Center has a new high-definition video capability. WebEx Meeting Center, Training Center, and Support

Center continue to support high-quality video. All other service centers maintain support for WebEx traditional video service.

For detailed instructions on using WebEx video, see the user guide on the Support page of your WebEx service site.

•

What's New in Feature Release 29?

•

High-Definition Video Features

•

Requirements

•

High-Quality Video Supported Cameras

•

High-Definition Video Supported Cameras

•


What's New in Feature Release 29?

High-definition video support Participate in a high-definition video experience with up to

720p resolution.

High-definition video decode offloading to GPU Supported GPU chipsets can now offload decode processing from the host CPU.

High-Definition Video Features

Meeting

Center

Yes

Training

Center

No

Support

Center

No

Feature

Up to highdefinition resolution

(720p)

Up to highquality resolution

(360p)

Full-screen video mode

Description

Video resolution can go up to highdefinition 720p resolution (1280x720).

Video resolution can go up to highquality 360p resolution (640x360).

Full-screen video mode with high-quality video display and five video thumbnails.

22

Yes Yes Yes

Yes Yes Yes

(but does not include video thumbnails)


Expanded video mode

Expand the active speaker to the whole screen which will also enable highdefinition video to be received.

Active speaker video display in full-screen sharing mode

Floating active speaker video display when sharing in full-screen mode.

Video self-view in full-screen sharing mode

View self-view video in the main video display when sharing in full-screen mode.

Start or stop sending video from the selfview video window.

Active speaker switching

Automatic video switching to the loudest active speaker.

Video thumbnails

Video-based participant list with video thumbnails.

Auto-adjust

Video

Camera hot plug-in

Lock video

Automatic configuration of participants' video quality according to available network bandwidth.

Attendees can connect and switch webcams while in a meeting.

Presenter can determine whose video will be displayed to all participants.

High-definition video decode offloading to

GPU

Supported GPU chipsets can offload decode processing from the host CPU.

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes


Yes (Expanded full-screen mode without high-definition video)

No

Yes

Yes

In full-screen mode, the CSR views video in a separate panel; the customer views video in an embedded area of the customer console.

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

No

No

Requirements

WebEx video works with any computer that complies with the standard Meeting Center, Training Center, or Support Center requirements. To be able to reach the video resolution of 360p, PCs must meet the following minimum requirements:



• CPU: Dual-core processor

• RAM: 1 GB RAM

• Camera: a high-quality video supported USB-based web camera (see list in High-Quality Video

Supported Cameras .)

To be able to send high-definition video (720p), PCs must meet the following minimum requirements:

• CPU: Quad-core processor (three or more meeting participants), Dual-core processor (two meeting participants).

• RAM: 2 GB RAM

• Camera: a high-definition video supported USB-based web camera (see list in High-Definition Video

Supported Cameras .)

To be able to receive high-definition video (720p), PCs must meet the following minimum requirements:

• CPU: Dual-core processor

• RAM: 2 GB RAM

To offload video decoding processing to the client’s GPU for 720p, any of the following GPU chipsets are required:

• DXVA2 (32-bit Windows Vista, 32-bit Windows 7): GeForce 9400GT, GeForce 9600GT, GeForce

9800GT, GeForce GTX470, GeForce250M, ATI Radeon HD 5770, ATI Radeon HD 6870,

GeForce9800GT, GeForceGTS430, GeForceGTS450, GeForceGTX275

• VDA (Mac OS X version 10.6.8 or higher): 9400M, 320M, 330M

High-Quality Video Supported Cameras

Most PC-compatible cameras should work with WebEx. The following cameras were tested by WebEx for high-quality video:

• Cisco VT Camera II

• Cisco VT Camera III

• Cisco Precision HD

• Logitech Quick Cam Pro 9000

• Logitech QuickCam Orbit AF

• Logitech QuickCam C905

• Logitech QuickCam S7500

• Logitech HD Pro Webcam C910

• Microsoft LifeCam HD

• Microsoft LifeCam VX-1000

• Microsoft LifeCam Cinema


• Microsoft LifeCam NX-6000




High-Definition Video Supported Cameras

The following cameras were tested by WebEx for high-definition video:

• Logitech HD Webcam C310



• Logitech HD Webcam C905/B905

• Logitech HD Pro Webcam C910/B910

• Microsoft LifeCam HD-5000/HD-5001

• Microsoft LifeCam HD-6000

• Microsoft LifeCam Cinema

• Microsoft LifeCam Studio

• Cisco Precision HD

• Cisco VT Camera III

• Apple iSight HD


This section contains known issues and limitations that affect WebEx integrated video. For more information about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx services, see Cross-platform Features and Known Issues .

Highdefinition video

High-definition video is automatically turned off during application, desktop, and streaming media sharing. It is automatically turned on again when those functions end.


Recording and Playback FAQs

Recording and Playback FAQs

Version: WBS 27.29

Date: April 23, 2010

This page contains the most commonly-asked questions about recording and playing back WebEx meetings, events, and sessions. For detailed information about using WebEx recorders, players, and editors, see the user documentation on the Support page of your WebEx service site.

New!

The WebEx Network Recording Player for Advanced Recording Format (.arf) files makes it easier to access and publish your network-based recordings. You can also use it to convert your WebEx network recordings to Windows Media File (.wmv) format, Flash (.swf) format, or MPEG-4 format (MP4). For detailed information, see the WebEx Network Recording Player for Advanced Recording Format (.arf) Files

Users Guide on the Support page of your WebEx service site.

General Questions

Q. What tools does WebEx provide for recording, editing, and playing recordings?

Q. What do I need to play recordings?

Q. Can I play WebEx recordings with any multimedia player?

Q. How can I get the WebEx recorder, editor, and players?

Q. How do I convert WebEx network-based recording files (ARF) to Windows Media File format (WMV) ,

Flash format (SWF), or MPEG-4 format (MP4)?

Q. When I try to convert my ARF file to MP4 format, I’m asked for a URL, username, and password. What should I enter?

Q. How do I connect the DynaMetric adapter to my computer and phone?

Network-Based Recording or “Record on Server”

Q. What is network-based recording (NBR) or “Record on Server”?

Q. Which centers can use network-based recording?

Q. Which operating systems are supported for a host using network-based recording?

Q. Do I need any additional hardware to use network-based recording for my meetings?

Q. What is the typical size of a one-hour recording?

Q. How long until my recordings are available for viewing or distribution?

Q. How long until my recordings are available for viewing or distribution?

Q. Where can I find my recordings?

Q. How do I get the WebEx Network Recording Player?

Q. How do I publish my recording to my attendees?

Q. Does network-based recording capture all the content of the meeting?

Q. Does network-based recording capture VoIP and Audio Broadcasting?

Q. Can I pause the recording when I am recording on the server?

Playing Recordings

Q. Are recordings streamed or downloaded to my computer?

Q. Can I play a recording if my computer is not connected to the Internet?

Creating and Publishing Recordings

Q. Can I record everything that happens in a WebEx meeting, event, or session?

Q. How do I record a WebEx meeting, event, or session?Q. After I record a WebEx meeting, what happens to the recording?

Q. How do I make my recording available to others?

Q. How soon after my WebEx meeting ends is the recording available?

Q. Can I record an Internet phone (VoIP) conference?



Q. Can I record WebEx meetings that contain UCF multimedia?

Q. How can I improve the quality of the audio when using local recording?

Q. What audio compression and sampling rates does WebEx support? Which ones should I use?

Q. How large are recording files?

Editing Recordings

Q. Can I edit recordings?

Q. Can I dub the recording audio?

Q. Can I insert markers into a recording?

Known Issues and Workarounds

Q. What are the known issues?

Q. Why does a security message appear when I play a recording?

Q. Is the WOT format still supported?

Q. I see a black screen when I try to record an application. What can I do?


Q. What tools does WebEx provide for recording, editing, and playing recordings?

A. With the WebEx recorders you can record everything that happens in a WebEx meeting; audio, video, chat conversations, notes, etc.

There are two options for recording a WebEx meeting: Network-based recording (Record on Server) with the Network-Based Recorder (NBR) and Local recording. When using Network-based recording, no additional hardware is required. All meeting content is automatically recorded on the WebEx servers and is easily accessible.

If you want to change the recording, such as making it shorter or eliminating sections where nothing important is happening, we provide another tool that allows you to change it. If you save recordings to your WebEx service site, you can publish the recording on a Web page so that others can play it or download it to their computer.

Choose from the following players and recorders:

WebEx Network

Recording Player for

Advanced Recording

Format (.arf) files

WebEx Recorder and

Player for Recording

Format (.wrf) files

Use it to play recordings in ARF format (Network-based recordings). Use the player to convert recording to Windows Media Format (.wmv), Flash format

(.swf), or MPEG-4 format (MP4). No editing is supported in the player. Basic editing is supported on the recording properties on your WebEx service Web site, such as truncating the beginning or end of the recording, and removing panels such as video, chat, etc.

This is a standalone recorder and player that allows you to save recordings in the WebEx proprietary WRF format on your computer. You can also use it to record applications or your computer to create software demonstrations, training, and so on. You can then upload recordings to your WebEx site and share them with others by sending them the provided streaming/download



WebEx Recording

Editor

URLs.

Use this tool to add, delete, or rearrange parts of a recording in WRF format.

For detailed information about using each of these players, see the user guides on the Support page of your WebEx service site.

Q. What do I need to play recordings?

A. To play WebEx recordings you should have a sound card; to play recordings on the Web you should have an Internet connection.

To record teleconferences when using WebEx stand-alone recorder, you should also have:

• A computer headset (presenters only)

• A phone headset (preferred over regular phone handsets for presenters who speak during a teleconference)

• A phone recording adapter

Note: this is required to connect your phone to your computer. WebEx recommends the

DynaMetric TLP-120 or TMP-636 adapters; the TMP-636 adapter supports bi-directional audio which is useful for recording audio that contains UCF rich media.

• A universal amplifier (WebEx recommends the Plantronics MX10 universal amplifier and headset)

Q. Can I play WebEx recordings with any multimedia player?

A. Yes, but you must first download the recording from the WebEx service Web site and convert it to

Windows Media File (.wmv) format, Flash (.swf) format, or MPEG-4 format (MP4). To convert a networkbased recording (.arf) to Windows Media File (.wmv) format, Flash (.swf) format, or MPEG-4 format

(MP4), use the WebEx Network Recording Player. To convert a local recording (.wrf) to WMV format, use the WebEx Recording Editor.

Q. How can I get the WebEx recorder, editor, and players?

A. If you have an account on your WebEx site:

1. On the navigation bar at the left, click Support.

2. Click Downloads.

3. Scroll down to the Recorders and Players section and click Recording and Playback.

4. Download the desired player.

Q. How do I connect the DynaMetric adapter to my computer and phone?

A. To connect the adapter to phone:

1. Unplug your phone handset or headset from the phone jack and connect the DynaMetric telephone cord to the jack.

2. Plug the phone handset or headset into the DynaMetric adapter.

3. Plug the DynaMetric gray audio cable into your computer's microphone jack. (If you are using the

DynaMetric TMP-636, plug the black cable into the computer's headphone jack.)



Network-Based Recording

Q. What is network-based recording (NBR) or “Record on Server”?

A. Network-based recording (NBR) is a recording option available to WebEx customers on release WBS25 or later. Network-based recording enables you to capture all meeting content, including WebEx integrated audio, VoIP audio, or third-party audio conference for later playback and sharing. NBR recordings are saved to WebEx high-availability storage servers, making it easy to access all meeting content.

Unlike the stand-alone WebEx Recorder for WRF format files, network-based recording is managed completely within the WebEx client and does not require the use of additional hardware, such as a phone recording adapter to record the teleconference. Network-based recording also provides basic editing capabilities through your WebEx service site, without requiring the use a video-editing application.

Q. Which centers can use network-based recording?

A. WebEx Meeting Center, Event Center, Sales Center, Support Center, and Training Center.

Q. Which operating systems are supported for a host using network-based recording?

A. A host using network-based recording can use the Windows, Mac, Linux, and Solaris operating systems.

Q. Do I need any additional hardware to use network-based recording for my meetings?

A. No, you can simply get it enabled on your site. In the Meeting Manager you can record all your meeting actions, including the teleconference.

Q. What is the typical size of a one-hour recording?

A. The size will vary depending on the action during the meeting. Typically, a meeting that does not contain video usage ranges from 15 to 40 MB. A meeting with video usage can range in the 250MB size.

Q. How long until my recordings are available for viewing or distribution?

A. Usually, recordings are available between 30 minutes and up to 24 hours after the end of your meeting.

Q. Where can I find my recordings?

A. Your recordings are posted to the My Files section of My WebEx, in the My Recordings tab.

Q. How do I get the WebEx Network Recording Player?

A. You can download the WebEx Network Recording Player by going to Support > Downloads >

Recording and Playback.

Q. How do I publish my recording to my attendees?

A. Once your recordings are posted to the My Files section in

My WebEx, a streaming URL is generated that can be sent via email, posted to your WebEx service Web site, or posted to any other Web site.



Q. Does network-based recording capture all the content of the meeting?

A. It records the full attendee-view of the meeting, so it captures the following:

• All public chat

• All data including annotations, polls results that are shared, and notes (requires publishing)

• Presenter video (requires at least one attendee present in the meeting)

• WebEx Audio (VoIP and telephony) and third-party audio

It does not capture the following:

• All private chat to the host

• Poll results not shared by the host

• Breakout sessions (Training Center), Media Viewer (Event Center), Closed Captioning (Meeting

Center), and Practice Rooms (Event Center) panels are not recorded or played back

• When recording multi-point video, only the presenter’s video is recorded and played back

Q. Does network-based recording capture third-party audio?

A. Yes. By entering your third-party conference number in the start recording process, you can capture third-party audio in your recording.

Q. Does network-based recording capture VoIP and Audio Broadcasting?

A. Yes, first start the recording and then start your audio selection.

Q. Can I pause the recording when I am recording on the server?

A. Yes. A Pause button is available in the Recorder panel when you are recording on the server.

Playing Recordings

Q. Are recordings streamed or downloaded to my computer?

A. When you click a link for a recording on a Web page, you can choose to play it (stream) or download it to your computer.

Q. Can I play a recording if my computer is not connected to the Internet?

A. Yes. You need to download and install the appropriate stand-alone player. Click Support > Download

> Recording and Playback .

To play back network-based recordings (.arf), install the WebEx Network Recording Player for Advanced

Recording Format Files. To play back local recordings (.wrf), install the WebEx Recorder and Player for

WRF Format files.

Creating and Publishing Recordings



Q. Can I record everything that happens in a WebEx meeting, event, or session?

A. Yes. You can record the audio, video, desktop sharing, annotations, chat, and so on.

Q. How do I record a WebEx meeting, event, or session?

A. Just start or join your WebEx meeting, event, or session, and then from the Meeting menu in Meeting

Center and Sales Center, the Event menu in Event Center, or the Session menu in Training Center, select Start Recording.

In Support Center, you can click the Recording button from the floating icon tray.

Note: If you are an attendee you can record if your presenter has enabled recording for you.

Q. After I record a WebEx meeting, what happens to the recording?

A. If you used network-based recording (Record on Server) you can find your recordings in the My Files section of the My WebEx page of your WebEx service site, in the My Recordings tab.

Q. How do I make my recording available to others?

A. Recordings made using network-based recording (Record on Server) will be in your WebEx service Web site under My WebEx > My Files > My Recordings tab. Each recording has a streaming/download link that you can email to others right from the recording list.

Clicking the Send Email icon opens the Share My Recording dialog box and allows you to send emails to


Recording and Playback FAQs others so they can view the recording.

You can also publish the playback/download link for your recording on your web site for others to access.

For details, see the Streaming Recordings on Your Web Site guide on your Support page.

Q. How soon after my WebEx meeting ends is the recording available?

A. Is should be available within 30 minutes after the meeting ends.



Q. Can I record an Internet phone (VoIP) conference?

A. Yes.

Q. Can I record WebEx meetings that contain UCF multimedia?

A. Yes. To record the audio from UCF files at the same time that you record audio from a WebEx meeting, use an adapter such as the DynaMetric TMP-636 or Plantronics MX-10. This allows you to send the sound from your telephone through your computer's sound card. To record video or Flash files, turn off hardware acceleration (or video overlay) on your computer's video card. For details, see the Windows Media Player online help.

Q. How can I improve the quality of the audio when using local recording?

A. If audio quality is poor or if there is no audio, make sure that:

• You used the WebEx Audio Setup Wizard to test your volume.

• If you are recording audio from a source other than a microphone, start the recorder and select the correct recording source.

• If you hear “clicks and clacks” during playback, you may be using an older version of the WebEx

Player. Re-install the player on your computer and try again.

Q. What audio compression and sampling rates does WebEx support? Which ones should I use?

A. WebEx supports the following audio recording formats:

• G.723 (8 kHz) This is the default setting; it is optimized for streaming over the Internet.

• PCM (8 kHz, 22 kHz, 44 kHz) This results in higher audio quality but much larger file sizes. This is recommended only for recordings that you distribute on a CD-ROM.

Q. How large are recording files?

A. A one-hour recording is typically between 15 and 40 MB. The size varies depending on whether you have included chat sessions, notes, video, and other features in your recording.

Editing Recordings

Q. Can I edit recordings?

A. Yes. For recordings that were created using the WebEx WRF Player or the WebEx Recorder, Player, and

Recording Editor, you can use the WebEx Recording Editor to add, delete, or rearrange recorded data. You can also specify segments in the recording, much like tracks on a CD, so that you can quickly navigate to a specific point during playback. You can download the WebEx Recording Editor from your Support page.

For recordings that were made using network-based recording (Record on Server), basic editing can be done on the Recording Properties page under Playback control, such as specifying a different start and end time for the playback, and omitting specific panels (Participants, Chat, etc.) from the playback.



If additional editing is required, you can use the WebEx Network Recording Player to convert the recording to a Windows Media File (.wmv) format, Flash (.swf) format, or MPEG-4 format (MP4), and then use thirdparty editing tools to edit the file.

Q. Can I dub the recording audio?

A. Yes, but this feature is only available for local recording (.wrf). “Dubbing” is where you copy all or part of a recording. To dub a recording:

1. Use the WebEx Recording Editor to open the WebEx recording.

2. Use the Current Location Indicator to specify where you want to start dubbing.

3. From the Tools menu choose Dub Audio.

4. If you would like audio dubbing to end automatically at the certain point, specify the end point end point.

5. Click OK.

Q. Can I insert markers into a recording?

A. Yes, but this feature is supported only in the stand-alone WebEx Recording Editor. You can use markers to specify certain points in the recording. During recording, press the Ctrl-Alt-M keys on your keyboard to insert markers.


Q. What are the known issues?

A. These are the known issues:

• New recordings created using a version 2.1 or later recorder will not play in pre-2.1 players, so be sure to upgrade to and download the latest player.

• You cannot use the recording editor to combine pre-2.1 WRF files with 2.1 WRF files.

• The Solaris player does not play audio from WebEx Internet phone conferences.

Q. Why does a security message appear when I play a recording?

A. A security message appears when you try to play a recording from the Web. The Windows operating


Recording and Playback FAQs system displays this message to let you know that a plug-in for your Web browser is about to be installed.

When you see the message, just click Yes in Internet Explorer to allow the WebEx Player installation to continue. The plug-in does not pose a security threat to your computer or network.

Q. Is the WOT format still supported?

A. WOT is the original format for WebEx recordings. You can continue to use the WebEx WOT Player to play recordings in this format, however the latest WebEx Player can play only recordings in the WebEx

Recording Format (WRF).

Q. I see a black screen when I try to record an application. What can I do?

A. You are most likely recording an application that uses video overlay, such as an applications that play video files. To record these applications, turn off hardware acceleration (or video overlay) on your computer's video card. To turn off hardware acceleration, see the Windows Media Player online help.


My WebEx Release Notes

My WebEx Release Notes

Version: WBS 27.29

Date: August 24, 2011

My WebEx is your personal productivity tool for managing your WebEx online sessions, files, recordings, reports, contacts, and your WebEx profile.

Features

Note: depending upon the features that are enabled for your WebEx site and user account, some of these features may not be available to you.

My Meetings Provides a list of all the online meetings that you are hosting and attending. You can view the meetings by day, week, or month, or you can view all meetings.

This page also allows you to go to your Personal Meeting Room or start a One-Click meeting.

In this version, the My Meetings page in My WebEx now has a tabbed layout, with sortable columns to allow hosts to more conveniently find and start their meetings. Tabs are provided for Daily, Weekly, Monthly, and All Meetings views, as well as an option to include past meetings in the view.

Productivity

Tools Setup

Lets you set up a meeting that you can quickly start at any time, as often as you want. If you install WebEx One-Click, you can start your One-Click Meeting right from your desktop, using the WebEx One-Click panel or one of the One-Click Meeting shortcuts.

My Computers On the My Computers page you'll find your link to Access Anywhere, the tool that allows you to remotely access unattended computers. Using Access Anywhere is almost like sitting at another computer even though you may be thousands of miles away. Once you set up a remote computer to use Access Anywhere , return to the My Computers page to quickly access the computer at any time.

My Files Store files related to your WebEx sessions on your My Files page and then access these files from any where using your Web browser. My Files has four components:

• My Documents: a place to store folders, files, presentations, and documents.

• My Recordings: stores WebEx recordings.

• My Event Recordings: a place to store WebEx Event Center recordings.

• My Training Recordings: a place to store WebEx Training Center recordings.

My Contacts Allows you to view or maintain information about your contacts in your address book.

My Profile The My Profile page lets you specify your personal contact information and customize and personalize your WebEx services.

Personal

Conferencing

Allows you to add up to three personal conference number (PCN) accounts. You can edit a PCN account at any time to change the following:

36

• The access code that you want to use to start a teleconference


My Reports

My WebEx Release Notes

• The access codes that you want participants to use to join the teleconference

Access a variety of usage and activity reports for your WebEx sessions on your My

Reports page.


UCF Toolkit FAQs

UCF Toolkit FAQs

Version: WBS 27.29

Date: November 18, 2011

Universal Communications Format (UCF) Toolkit is a WebEx utility that allows you to create rich media presentations. This document contains the most frequently-asked questions about using these files in

WebEx.


Q. What is UCF?

Q. What do I need in order to play rich media content files?

Q. How can I quickly get started using rich media content files?

Q. Can rich media content negatively impact my WebEx sessions or network capacity?

Q. Can I turn off the UCF rich media capabilities if I am concerned about bandwidth?

Working with UCF Files

Q. Can I share rich media content files during WebEx meetings?

Q. Can I record WebEx sessions that contain rich media content files?

Q. What is the difference between inserting files and using a URL? Which method do you recommend?

Q. What file formats supported for each media type?


Q. What are the known issues of using rich media content files?

Q. Can I use UCF files on Macintosh, Solaris, or Linux computers?


Q. What is UCF?

A. UCF is a special file format you can use to display rich media files in WebEx sessions, as well as share any type of document, including PowerPoint and Excel files. UCF files can contain the following types of rich media content:

•

WebEx WRF recordings (for more information about WRF files, see Recording and Playback FAQs )

• Video

• Audio

• Flash files

• Web pages

• 3 rd -party rich media content (through partner integration)

The WebEx Universal Communications Toolkit contains a plugin for Microsoft PowerPoint that you can use to create and share UCF files. In addition, the toolkit includes the WebEx Document Manager, which is an offline viewer for UCF files.

For more information about the toolkit, see the UCF Getting Started guide on the Support page of your

WebEx service site.

Q. What do I need in order to play rich media content files?


UCF Toolkit FAQs

A. Your computer should meet the following system requirements.

(Windows)

• Windows 98, 2000, XP, or Vista

• Internet Explorer 6, 7

• Macromedia Flash player 6 or later (for Flash files)

• Windows Media Player 9 or later (for most audio and video files)

• QuickTime 6 or later (for QuickTime and other audio and video files not supported by

Window Media Player)

(Macintosh)

• Mac OS X 10.3, 10.4 (Meeting Center only)

• QuickTime 6 or later (for QuickTime movies)

Q. How can I quickly get started using rich media content files?

A. To make sure that your computer is properly set up, when you schedule a meeting, select the Request

that attendees verify rich media players option, and WebEx will ask your attendees to test their computers before they join your session.

Q. Can rich media content negatively impact my WebEx sessions or network capacity?

A. WebEx uses a variety of techniques to minimize the impact to WebEx sessions. Although sharing rich media content can increase network utilization, under normal conditions, the impact to network traffic is negligible.

Q. Can I turn off the UCF rich media capabilities if I am concerned about bandwidth?

A. Yes. Ask your WebEx site administrator to disable UCF rich media for your service site.

Working with UCF Files

Q. Can I share rich media content files during WebEx meetings?

A. Yes. Just make sure that all attendees have a media player installed on their computers; to prepare for a meeting where you use rich media content files:

• Use the Advanced meeting scheduler and click Invite Attendees.

• On the Invite Attendees page, select the Request that attendees verify rich media players option. If this option is selected, when your attendees join the session, they will be asked to test their systems to make sure that they can play rich media files.

• On the Meeting Options page, select the Enable UCF rich media for attendees option.

• When you create your presentation, preview the slide presentation to ensure that the playback controls are visible.


UCF Toolkit FAQs

Q. Can I record WebEx sessions that contain rich media content files?

A. Yes. To record the audio from UCF files at the same time that you record the audio from a teleconference, use a telephone transmit and receive patch such as the DynaMetric TMP-636 or

Plantronics MX-10. This allows you to send the sound from your telephone through your computer sound card. To record video, make sure to turn off hardware acceleration (or video overlay) on your computer video card. For details, see the Windows Media Player online help.

Q. What is the difference between inserting files and using a URL? Which method do you recommend?

A. Insert a URL to create a link to a file that is stored on a Web server or streaming server. When you insert a file, you are including a file that is stored on your computer or another computer in your network.

Note: If you insert a rich media content file and want to send it to another person, you must also send the file; "zipping" the presentation and the files together is an easy way to do this. If you use Document

Manager from the UCF Toolkit, you can save the rich media content inside the UCF file (called embedding) when saving the UCF file. In this case, you need to send only the UCF file itself to the other person.

Q. What file formats supported for each media type?

A. WebEx UCF supports these types of files:

Media type

Formats OS

File

extensions

40

Web pages Any supported by Internet

Explorer, for example,

HTML, ASP, PHP

WebEx recordings WebEx WRF File Windows *.wrf

Audio Advanced Streaming Format

(ASF)

Windows Media Audio

(WMA)

MPEG Audio Layer-3

MPEG Audio Layer-2

MPEG Audio

Musical Instrument Digital

Interface (MIDI)

UNIX Audio (AU)

Sound (SND)

Audio for Windows (WAV)

Windows *.asf

Windows *.wma

Windows *.mp3

Windows *.mp2, *.mpv2

Windows *.mpa

Windows *.au

Windows *.snd

Windows *.wav


UCF Toolkit FAQs

Video

CD Audio (CDA)

Audio Interchange File

Format (AIFF)

Windows *.cda

Advanced Streaming Format

(ASF)

Windows Media Video

(WMV)

Windows *.asf

Windows *.wmv

Audio Video Interleave (AVI) Windows *.avi

MPEG

QuickTime movie

Mac OS,

Windows *.mov, *.qt

Flash Flash Windows *swf


Q. What are the known issues of using rich media content files?

A. Here is a list of known issues:

• For WebEx recording, audio, and video files, when you click Pause, the recording does not always pause at exactly the same place on all attendee computers.

• If you mute the audio in a UCF file, you will also mute audio for all applications on your computer, except on Windows Vista.

• If you share a presentation that contains UCF files on a computer that has Microsoft Office XP SP1 or SP2, and you have the Office XP macro security level set to "High" or "Medium", you will not be able to import the PowerPoint presentation into a WebEx session.

• If you have problems viewing ASF files on computers with Windows Media Player 9, upgrade to the latest version of Windows Media Player 9.

• Sharing QuickTime movies using the URL method requires QuickTime 6 or later.

• Animated images in GIF or PNG format display only the first image of the animation.

• Some types of images in StarOffice presentations may not appear.x

• In PowerPoint, if you animate text by word or letter, a 10% delay occurs between words or letters, regardless of the value that you set.

• In PowerPoint, if you choose the "Group text by paragraph" option, paragraph animations may appear out of order.

• The PowerPoint chart animation "Group chart by unit" option is not supported.

• UCF does not support dimming general shapes such as charts, clip art pictures, 3D models, tables,

WordArt pictures, diagrams, and OLE objects.

• For general shapes, UCF does not support color change animations.

• The PowerPoint animation options for "Repeat until end of slide" and "Repeat until next click" are not supported when you share presentations.


UCF Toolkit FAQs

• If you share a presentation that was created using PowerPoint XP or later on a computer that is running PowerPoint 2000, the first slide's master is used for all slides even if the slides have different masters.

• The quality of certain high resolution images in UCF media files may be degraded when you share presentations.

• Shadows set with the PowerPoint Shadows Settings toolbar do not display during meetings, however shadows created with the default shadow settings do appear.

• The following motion effects do not function as they do in PowerPoint slide show mode: Bounce

Left, Bounce Right, Curved Square, and Stairs Down.

• In presentations created using PowerPoint versions prior to PowerPoint 2003, transparent portions of some images may be displayed as solid white regions.

• Animations in master slides are not supported.

• The PowerPoint "Change font animation" feature is not supported.

• Adobe Acrobat PDF custom fonts do not display; a default font displays instead.

• Fonts that are embedded into PowerPoint presentations are only displayed properly if the same font is installed on the presenter's computer; otherwise the default font displays instead.

• WebEx Meeting Manager performance on a participant's computer can be impacted by playing

Flash files during a session.

• You cannot pause or stop interactive Flash files.

Q. Can I use UCF files on Macintosh, Solaris, or Linux computers?

A. See the above table of supported file types for details.


Productivity Tools Release Notes

Productivity Tools Release Notes

Version: WBS 27.29


These release notes describe the WebEx Productivity Tools features, supported versions, known issues, and limitations.

See these topics:

•

WebEx Productivity Tool Support

•


For additional information, see the Productivity Tools FAQs .

WebEx Productivity Tool Support

Microsoft Outlook Support

Microsoft Outlook

Version/

Microsoft Exchange

Server Version

Microsoft Outlook 2000

SP3/

Microsoft Exchange Server

2000

Microsoft Outlook XP SP2/


2003

Microsoft Outlook XP SP3/


2003


SP1, SP2/


2003

Windows

2000

Yes

Yes

No

No

Microsoft Outlook 2007/


2003

No


(32 bit and 64 bit)/


2007 (supported in

WBS27.19 and later)

No


Windows XP

SP2

Windows

Server 2003

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Windows

Vista

No

Yes

Yes

Yes

Yes

Yes

Windows 7

No

Yes

Yes

Yes

Yes

Yes

43





2010



Microsoft Office 365

Hosted Exchange Server

Microsoft Outlook 2013 /

Microsoft Exchange 2013

No

No

No

Yes

Yes

No

Yes

Yes

No

Yes

Yes

No

Yes

Yes

No

IBM Lotus Notes Support

IBM Lotus Notes

Version/

Domino Server Version

IBM Lotus Notes/Domino

Server 6.5.3, 6.5.4,

6.5.5, 7.0.0, 7.0.1, 7.0.2

IBM Lotus Notes/Domino

Server 8.0.0, 8.0.1

IBM Lotus Notes 8.5.1,

8.5.2 (32 bit, In Notes)/

Domino Server 8.5

(supported in WBS27.14 and later)

Windows

2000

Yes

No

No

Instant Messenger Support

Windows XP

SP2

Windows

Server 2003

Yes

Yes

Yes

Yes

Yes

Yes

Windows

Vista

No

Yes

Yes

Windows 7

No

Yes

Yes

Instant Messenger

Name and Version

Yahoo Messenger 7.0-

8.3, 9.0, 10

AIM 5.5-6.9.13.4,

7.0.8.15, 7.3.6.4

Skype 3.1-3.8,

4.0.0.224, 4.2

Google Talk 1.0.0.105, latest version

IBM Lotus Sametime 7.0,

7.5, 8.0

IBM Lotus Sametime 8.0,

8.5.1

(embedded in Lotus

Notes)

Windows XP SP2 Windows Server

2003

Yes Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

44

Windows Vista

Yes

Yes

Yes

Yes

Yes

Yes

Windows 7

Yes

Yes

Yes

Yes

Yes

Yes



Yes Yes Microsoft Office

Communicator 2005,

2007, 2007 R2

Windows Messenger

2009

Windows Messenger 4.7

MSN Messenger 5.1-8.5

Microsoft Lync

Communicator

(supported from

WBS27.32)

Microsoft Office Support

Microsoft Office

Version

Microsoft Office 2000

Microsoft Office XP,

2003, 2007

Browser Name and

Version

Microsoft Internet

Explorer 6.0

Microsoft Internet

Explorer 7.0

Microsoft Internet

Explorer 8.0

Mozilla Firefox 2.0, 3.0

Yes

Yes

Yes

Yes

No

Windows

2000

Yes

Yes

Yes

Yes

Yes

Windows XP

SP2

Yes

Yes

Windows

Server 2003

Yes

Yes

No

Yes

Yes

Windows

Vista

No

Yes

Windows 2000 Windows XP SP2 Windows Server

2003

Yes Yes Yes

Windows Vista

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

Windows 7

No

Yes

Windows 7

No

No

Yes

Yes

Browser Support

Browser Name and

Version

Microsoft Internet

Explorer 6.0

Microsoft Internet

Explorer 7.0

Microsoft Internet

Explorer 8.0

Mozilla Firefox 2.0, 3.0

Windows

2000

Yes

Yes

Yes

Yes

Windows XP

SP2

Yes

Windows

Server 2003

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Windows

Vista

No

Yes

Yes

Yes

Windows 7

No

No

Yes

Yes




Note: The issues noted here affect all WebEx services unless specifically noted.

Cross-platform support

Integration to

Microsoft Outlook

46

Productivity Tools are available only for the Microsoft Windows platform; they are currently not available on the Mac, Linux, Unix, and Solaris platforms.

• If a single occurrence of a recurring WebEx meeting is either deleted or rescheduled, the meeting information is not updated on the WebEx service site. In the host and attendee's Outlook calendars, however, the deleted or rescheduled meeting still appears correctly.

• Attendee registration can not be enabled for recurring WebEx meetings scheduled using Outlook integration.

• If a template used during Outlook integration has the Mute on Entry option turned on, you will still hear a sound as attendees join the session.

• If the Outlook software has different time zone settings as compared to the

WebEx site, a WebEx meeting that is scheduled using the Outlook integration will not show up correctly on WebEx site. On the host and attendee's Outlook calendars, however, the time zone for the meeting schedule still appears correctly.

• A Sales Center meeting that is scheduled using the Outlook integration has the following limitations: o

It is not possible to assign an account and an opportunity. o

It is not possible to invite an attendee as sales team attendee.

• A Training Center meeting that is scheduled using Outlook integration has the following limitations: o

It is not possible to specify "Listed for authorized users only" o

It is not possible to reserve Hands-on Lab computers. o

It is not possible to specify a registration close date and a maximum number of registrations. o

It is not possible to invite attendees as presenters into the training session. o

It is not possible to assign attendee privileges. o

It is not possible to edit the type of email messages you want to send when different events happen. o

It is not possible to add tests and course material. o

The option to join a meeting before the host is not available for recurring Training Center sessions.

• An Event Center meeting that is scheduled using Outlook integration has the following limitations: o

It is not possible to assign a program. o

It is not possible to assign multiple time zones to an event. o

It is not possible to add event options such as uploading a host or presenter’s image, uploading event material, UCF auto play options, etc. o

It is not possible to add presenters and panelists. o

It is not possible to edit email template options for an event. o

The option to join a meeting before the host is not available for


Productivity Tools Release Notes recurring Event Center sessions.

• If you schedule a meeting using Microsoft Outlook and then change the meeting information on the WebEx service site, your changes will not appear in Outlook.

• If you select multiple meetings in Outlook and delete or move them at the same time, those changes will not appear on your WebEx service site.

• If you schedule a new meeting in Outlook by copying an existing meeting, a new meeting is not created on the WebEx service site. Instead, the same

WebEx meeting link is shown on both the original and the copied meeting.

• The Attendee access code (Listen only) is not displayed for Audio-only meetings scheduled using Outlook integration.


Lotus Notes

Integration

• It is not possible to specify TSP telephony while scheduling a WebEx meeting using Lotus Notes Integration.

• WebEx Lotus Notes Integration requires a script to be inserted on the Domino database for each user. As a result, a Notes user with "Editor" privileges can not install Lotus Notes Integration by just running an MSI available from the

Support page. For a Lotus Notes user with "Editor" privileges, a Domino administrator must insert a WebEx script into the Notes database using the

WebEx Lotus Notes Integration Admin Tool.

• Using the Lotus Notes Integration MSI file, only a Lotus Notes user with

"Manager" and "Designer" privileges can install WebEx Lotus Notes

Integration.

• If a single occurrence of a recurring WebEx meeting is either deleted or rescheduled, the meeting information is not updated on WebEx service site. In the host and attendee's Lotus Notes calendars, however, the recurring meeting still appears correctly.

• When a WebEx recurring meeting is scheduled to recur on alternate weeks

(Biweekly, Triweekly, etc.) in a Lotus Notes calendar, the recurring meeting appears to be scheduled on the WebEx service site as occurring weekly rather than recurring on alternate weeks. In the host and attendee's Lotus Notes calendars, however, the recurring meeting still appears correctly.

• Attendee registration can not be enabled for recurring WebEx meetings scheduled using Lotus Notes Integration.

• If a template used during Lotus Notes Integration has "Mute on Entry" option enabled, you will still hear a sound as attendees join the session.

• If the Lotus Notes client has different time zone settings as compared to the

WebEx service site, a WebEx meeting that is scheduled using Lotus Notes

Integration will not show up correctly on WebEx service site. On the host and


Productivity Tools Release Notes attendee's Lotus Notes calendars, however, the time zone for the meeting schedule still appears correctly.

• Since Lotus Notes Integration does not use an email template, it is not possible to configure the content of the host’s and attendee’s email invitations for WebEx meetings that are scheduled using Lotus Notes Integration.

• A Sales Center meeting that is scheduled using Lotus Notes Integration has the following limitations: o

It is not possible to assign an account and an opportunity. o

It is not possible to invite an attendee as a sales team attendee.

• A Training Center meeting that is scheduled using Lotus Notes Integration has the following limitations: o

It is not possible to specify "Listed for authorized users only" o

It is not possible to reserve Hands-on Lab computers. o

It is not possible to specify a registration close date and a maximum number of registrations. o

It is not possible to invite attendees as presenters into the training session. o

It is not possible to assign attendee privileges. o

It is not possible to edit the type of email messages you want to send when different events happen. o

It is not possible to add tests and course material. o

The option to join a meeting before the start time is not available for recurring Training Center sessions.

• An Event Center meeting that is scheduled using Lotus Notes Integration has the following limitations: o

It is not possible to assign Program. o

It is not possible to assign multiple time zones to an Event. o

It is not possible to add event options such as uploading a host or presenter’s image, uploading event material, UCF auto play options, etc. o

It is not possible to add presenters and panelists. o

It is not possible to edit email template options for an event. o

The option to join a meeting before the start time is not available for recurring Event Center sessions.

• If you schedule a meeting using Lotus Notes and then change the meeting on your WebEx service site, your changes will not appear in Lotus Notes.

• If you select multiple meetings in Lotus Notes and then delete or move them at the same time, those changes will not appear on your WebEx service site.

• If you schedule a new meeting in Lotus Notes by copying an existing meeting, a new meeting is not created on WebEx site. Instead, the same WebEx meeting link is shown on the original and is copied with the meeting.

• The Attendee access code (Listen only) is not displayed for Audio-only


WebEx One-

Click/Instant messenger integrations/

Microsoft Office integrations

Productivity Tools Release Notes meetings scheduled using Outlook integration.

• If host edits a already scheduled Lotus Notes integration meeting and adds an attendee, the attendee information is not posted to WebEx service site. As a result, for such attendees, this meeting will not appear in the list of meetings you are invited to in your My WebEx My Meetings list.

• If you use personalized "join" links to automatically populate attendee names and email addresses on the Join Meeting page, some email gateways may truncate the links. Attendees can still click the links, but the links do not automatically allow them to join the meeting; they will have to enter their name and email address before joining the meeting. There is no known workaround at this time.

• Using the One-Click user interface, it is not possible to invite an attendee as sales team member or as a panelist.

• If the instant messenger integration was installed using a silent installer, the user will need to log out and log back in to their instant messenger to see the

WebEx Productivity Tools integration features.


Productivity Tools FAQs

Productivity Tools FAQs

Version: WBS 27.29


This page contains answers to the most frequently-asked questions about WebEx Productivity Tools. For

more information, see the Productivity Tools Release Notes .

For detailed instructions, see the Productivity Tools documentation available on your WebEx service site's

Support page.


Q. What are WebEx Productivity Tools?

Q. What desktop integrations are available using Productivity Tools?

Installation and Configuration

Q. How can I install Productivity Tools?

Q. My WebEx service site has automatic installation of Productivity Tools turned off. How can I install

Productivity Tools manually?

Q. My WebEx service site has automatic installation of Productivity Tools turned on, but I don’t want to use Productivity Tools. Can I turn off the automatic installation?

Q. I like some of the Productivity Tools, but I don’t want to use all of them. How can I configure

Productivity Tools to be available only for my desired desktop applications?

Q. How can I uninstall Productivity Tools?

Q. Can I use WebEx Productivity Tools with multiple WebEx service sites?

Q. I am a Linux desktop or MAC user. Are Productivity Tools available for me?

Q. Can I implement Single Sign-On through integration with an identity management system, such as CA Siteminder, Sun

Java Access Manager, or Oracle Oblix, so my employees can use their LAN credentials to log on to WebEx and not have to maintain separate user IDs and passwords?

Scheduling Meetings using Productivity Tools

Q. What are the different ways I can schedule meetings using Productivity Tools?

Q. How do I schedule a WebEx meeting using Outlook or Lotus Notes integration?

Q. How do I start a scheduled WebEx meeting using Outlook or Lotus Notes integration?

Q. How do my attendees join my scheduled WebEx meeting using Outlook or Lotus Notes integration?

Q. I know my preferences (such as teleconference, join before start, tracking code, etc.) for WebEx meetings that I schedule using Outlook or Lotus Notes integration. Why do I need to specify these options for every meeting? Can I specify these preferences once so they are available for all future meetings?

Instant Meetings using Productivity Tools

Q. What are the different options I have to start instant meetings?

Q. What is WebEx One-Click?

Q. How can I invite an attendee to a WebEx meeting using One Click?

Q. Can I join a WebEx meeting using One-Click?

Q. How can I invite my buddy to a WebEx meeting using an instant messenger integration?

Q. I already have a WebEx meeting in progress on my desktop—how can I invite my instant messenger buddy to an in-progress meeting?

Q. What is the best way to start a WebEx meeting from Microsoft Office documents?

Site Administration for Productivity Tools

Q. I don’t want hosts to automatically install Productivity Tools. What are the different options I have for installing Productivity Tools on users' desktops in my company?



Q. Users in my company do not have administrator privileges. How can they install Productivity Tools?

Q. All computers in my company are locked down. How can I install Productivity tools on all users' desktops in my company?

Q. Meetings run by our executives are confidential and sensitive meetings. Employees in my company know the email addresses for executives. How can I prevent employees from joining confidential and sensitive meetings?

Q. I don’t want my employees to use instant messenger integrations. Can I pick and choose which

Productivity Tools my employees will use?

Q. I don’t like the default contextual awareness tips that appear on Schedule a Meeting pages. Can I customize those messages?

Q. What are the best practices for deploying Lotus Notes integration across all computers in my company?


Q. What are WebEx Productivity Tools?

A. WebEx Productivity Tools make it very easy for users to start, schedule, invite, and join WebEx meetings from their desktop or from commonly used desktop applications.

Q. What desktop integrations are available using Productivity Tools?

A. The following Productivity Tools are available for use with WebEx services:

• Microsoft Outlook integration

• IBM Lotus Notes integration

• One-Click

• Instant messenger integrations: o

Yahoo o

Google Talk o

Skype o

AOL AIM o

Windows Messenger/ Microsoft Office Communicator (OCS) o

Lotus Sametime

• Microsoft Office integrations: o

Word o

Excel o

PowerPoint

• Microsoft Internet Explorer integration

• Mozilla Firefox integration

Installation and Configuration



Q. How can I install Productivity Tools?

A. All that is required is logging on to your WebEx service site. When you log on to your WebEx service site, Productivity Tools are automatically installed on your desktop. If automatic installation is turned off on your WebEx service site, you also have following options to install Productivity Tools:

• Click My WebEx > Productivity Tools Setup (on the left navigation bar). The Productivity Tools

Setup page appears. Under On Your Desktop, click Download Productivity Tools.

• In the left navigation bar of your WebEx Service site, under Support, click Downloads. In the

Downloads page, next to the WebEx Productivity Tools heading, click Download Now.

• Go to the Schedule a Meeting page. At the top of the page, you will see a contextual awareness tip about Productivity Tools. Click on the Install Productivity Tools link to install Productivity Tools.

Q. My WebEx service site has automatic installation of Productivity Tools turned off. How can I install Productivity Tools manually?

A. There are multiple options to install productivity tools manually:

• Click My WebEx > Productivity Tools Setup (on the left navigation bar). The Productivity Tools

Setup page appears. Under On Your Desktop, click Download Productivity Tools.

• In the left navigation bar of your WebEx Service site, under Support, click Downloads. In the

Downloads page, next to the WebEx Productivity Tools heading, click Download Now.

• Go to the Schedule a Meeting page. At the top of the page, you will see Contextual awareness tips about Productivity Tools. Click the Install Productivity Tools link to install Productivity Tools.

Q. My WebEx service site has automatic installation of Productivity Tools turned on, but I don’t want to use Productivity Tools. Can I turn off the automatic installation?

A. Yes. Click My WebEx > My Profile. In the Productivity Tools section, turn off the Automatically

download Productivity Tools when logging in to WebEx service site option.

Q. I like some of the Productivity Tools, but I don’t want to use all of them. How can I configure

Productivity Tools to be available only for my desired desktop applications?

A. On your desktop, click Start > Programs > WebEx > Productivity Tools > WebEx Settings. In the WebEx Settings dialog box, click the Tools tab. In the list of available Productivity Tools, turn off the options for the applications you do not want to use Productivity Tools with.

Q. How can I uninstall Productivity Tools?

A. On your desktop, click Start > Programs > WebEx > Productivity Tools > Uninstall. You can also uninstall using Add or Remove Programs from the Windows Control Panel.



Q. Can I use WebEx Productivity Tools with multiple WebEx service sites?

A. You can not use Productivity Tools with multiple WebEx service sites simultaneously. If you need to switch service sites, click Start > Programs > WebEx > Productivity Tools > WebEx Settings and update your site and account information to use Productivity Tools with the new site.

Q. I am a Linux desktop or MAC user. Are Productivity Tools available for me?

A. No. Currently Productivity Tools are available only for Microsoft Windows users.

Q. Can I implement Single Sign-On through integration with an identity management system, such as CA Siteminder, Sun Java Access Manager, or Oracle Oblix, so my employees can use their LAN credentials to log on to WebEx and not have to maintain separate user IDs and passwords?

A. Yes. Refer to the Site Administration document for Productivity Tools on how to configure your WebEx site to implement Single Sign-On (SSO) and integrate with an identity management solution.

Scheduling Meeting using Productivity Tools Questions

Q. What are the different ways I can schedule meetings using Productivity Tools?

A. If you use Microsoft Outlook or IBM Lotus Notes as your email client, you can schedule WebEx meetings directly from the Outlook or Lotus Notes scheduler using Productivity Tools.

Q. How do I schedule a WebEx meeting using Outlook or Lotus Notes integration?

A. You schedule a WebEx meeting with Outlook or Lotus Notes integration the same way you schedule other meetings. In the scheduler, click Add WebEx Meeting to add a WebEx meeting to your Outlook or

Lotus Notes meeting.

Q. How do I start a scheduled WebEx meeting using Outlook or Lotus Notes integration?

A. When you add a WebEx meeting to your Outlook or Lotus Notes meeting, the meeting on your calendar includes a URL link that you can click to start a meeting.

Q. How do my attendees join my scheduled WebEx meeting using Outlook or Lotus Notes integration?

A. When attendees open a meeting on their Outlook or Lotus Notes calendar, they will see a URL link that they can click on to join the WebEx meeting. Attendees can also click on the URL link in the Outlook or

Lotus Notes meeting invitation to join the meeting.

Q. I know my preferences (such as teleconference, join before start, tracking code, etc.) for

WebEx meetings that I schedule using Outlook or Lotus Notes integration. Why do I need to specify these options for every meeting? Can I specify these preferences once so they are available for all future meetings?

A. With this release of Productivity Tools, you don’t need to specify options for each meeting. There are


Productivity Tools FAQs two ways you can save your preferences for all future meetings:

• When you click Add WebEx Meeting while scheduling a Outlook or Lotus Notes meeting, after setting up your preferences in the WebEx Settings dialog box, turn on the Save as default option.

Your preferences will be saved for all future meetings.

• In Outlook or Lotus Notes, click WebEx > Account Settings to open the WebEx Settings dialog box. In the WebEx Settings dialog box, click the Scheduled Meetings tab. Select your preferences and then click OK to save the preferences for all of your scheduled meetings.

Instant Meetings using Productivity Tools Questions

Q. What are the different options I have to start instant meetings?

A. You can start instant meetings with the following Productivity Tools:

• One-Click

• Instant messenger integrations: o

Yahoo o

Google Talk o

Skype o

AOL AIM o

Microsoft Office Communicator (OCS) o

Lotus Sametime

• Microsoft Office integrations: o

Word o

Excel o

PowerPoint

• Internet Explorer integration

• Mozilla Firefox integration

Q. What is WebEx One-Click?

A. WebEx One-Click is a simple way to start and join meetings and to send meeting invitations without logging in to your WebEx service site or navigating Web pages. The WebEx One-Click panel is available from the Start menu, from the One-Click shortcut on your desktop, and from the One-Click icon in the taskbar.

Q. How can I invite an attendee to a WebEx meeting using One Click?

A. Right-click the One-Click icon in the taskbar and click Open One-Click. In the One-Click panel, you can either type your contact’s email address or click the Address book icon to select your contacts from your Outlook or Lotus Notes directory. Once you have selected your contacts, you can click Start

meeting to start a WebEx meeting and automatically send invitations, using your local mail client, to all


Productivity Tools FAQs selected contacts to join the WebEx meeting.

Q. Can I join a WebEx meeting using One-Click?

A. Yes. Right-click the One-Click icon in your taskbar and click Join a Meeting. Type the host’s email address or the meeting number to join WebEx meeting. You will still need to know the meeting password to join your host’s meeting.

Q. Can I start my scheduled WebEx meetings using One-Click?

A. Yes. Right-click the One-Click icon in your taskbar and click Start a scheduled meeting.

Q. How can I invite my buddy to a WebEx meeting using an instant messenger integration?

A. Start a instant messenger chat session with your buddy. In the chat window, click Start a WebEx

Meeting to start a WebEx meeting and then send a meeting invitation to your buddy as a chat message.

Q. I already have a WebEx meeting in progress on my desktop—how can I invite my instant messenger buddy to an in-progress meeting?

A. Start a chat session with your buddy. In the chat window, click Invite to Meeting to invite your buddy to an in-progress WebEx meeting.

Q. What is the best way to start a WebEx meeting from Microsoft Office documents?

A. In the toolbar of your Microsoft Office document, spreadsheet, or presentation, click Share as

Application. Clicking this button starts a WebEx meeting and automatically shares that application. You can invite others to the meeting by clicking the Participants Panel button in the floating icon tray, clicking the Invite or Remind Participants button, and then clicking Invite by Email or Invite by IM. You can also invite attendees using One-Click or an Instant Messenger integration.

Site Administration

Q. I don’t want hosts to automatically install Productivity Tools. What are the different options

I have for installing Productivity Tools on users' desktops in my company?

A. You can turn off automatic installation of Productivity Tools with Site Administration options. You can use the following methods to install Productivity tools on all users' desktops:

• Install WebEx Productivity Tools on user's desktops using a software distribution tool, such as

Microsoft SMS, IBM Tivoli, WebEx System Management, and so on.

• Request hosts to manually download WebEx Productivity tools from the Download section of WebEx

Support pages.

Q. Users in my company do not have administrator privileges. How can they install Productivity

Tools?

A. Administrator privileges are not required to install WebEx Productivity Tools. Even standard users with no administrator privileges can install Productivity Tools.

Q. All computers in my company are locked down. How can I install Productivity tools on all


Productivity Tools FAQs users' desktops in my company?

A. Turn off automatic installation and automatic upgrades for Productivity Tools in the WebEx service site administration options. Use a software distribution tool, such as Microsoft SMS, IBM Tivoli, WebEx System

Management, and so on, to install Productivity Tools on the all users' desktops in your company.

Q. Meetings run by our executives are confidential and sensitive meetings. Employees in my company know the email addresses for executives. How can I prevent employees from joining confidential and sensitive meetings?

A. Schedule confidential and sensitive meetings as unlisted meetings, and then in the Productivity Tools section of Site Administration, turn off the Allow users to join unlisted meetings using the host's

email address option.

Q. I don’t want my employees to use instant messenger integrations. Can I pick and choose which Productivity Tools my employees will use?

A. Yes. Go to Productivity Tools section of Site Administration. In the list of Productivity Tools, turn on or off Productivity Tool options based on your business needs.

Q. I don’t like the default contextual awareness tips that appear on Schedule a Meeting pages.

Can I customize those messages?

A. Yes. You can customize messages in the Productivity Tools section of Site Administration.

Q. What are the best practices for deploying Lotus Notes integration across all computers in my company?

A. Other WebEx documents are available that contain information about Lotus Notes deployment. Ask your Client Services Manager to provide the Lotus Notes deployment checklist document and mass deployment guide.


Site Administration Release Notes

Site Administration Release Notes

Version: WBS 27.29


These release notes apply only to administrators.

Use the WebEx Site Administration to configure and maintain your WebEx Meeting Center, Event Center,

Training Center, Support Center, or Sales Center sites.

See these topics:

•

Features

•


Features

GMT offset display option

Time zone configuration

The Display GMT offset for time zones in emails

and web pages option controls whether the

Greenwich Mean Time (GMT) offset, such as “GMT -

8:00,” is displayed for time zones and times. If you only work with customers in the U.S. and Canada who are not familiar with GMT, you can disable this option.

Time zone labels are now brandable for a site.

These labels include the location (for example, “San

Francisco”) and time zone name (for example,

“Pacific Time”) and daylight-savings time (DST) label (for example, “Daylight” or “Standard”).

Display meetings at actual or scheduled start time The Display meetings at actual start time, not

scheduled time option, which is available for

Meeting Center and Sales Center, controls whether a meeting in progress displays on calendars at the scheduled time or the actual start time. To make it easier for attendees to find meetings in progress on calendars, meetings now display at the scheduled

time by default. Enabling this option in the site administration options will revert to the previous behavior if desired.

Community button option The Display Community button on navigation

bar option controls whether the Community button appears on the horizontal navigation bar. Both hosts and attendees can use this button to access the

WebEx Community.

Importing address books into Microsoft Outlook 2010 Importing your company address book into your

WebEx contacts is not supported with Microsoft


Site Administration Release Notes

Site administration accounts without session type

Outlook 2010 64-bit.

Site administration accounts can now be created with no session types assigned, and such accounts do not count toward the Named Host limit on a site.

Such accounts cannot start a session themselves, but can schedule for another user if given permission to do so by the other user.

Invite by IM and Remind by IM in Quick Start menu The Presence integration option controls the appearance of the Invite by IM and Remind by

IM options in the Quick Start menu in a meeting, and also controls the download of WebEx Connect on Support pages.

Named Host audio-only users There is now a separate provisioning count for

Named Host users who only have the Audio-only session type enabled, that is, users who can only start Audio-only sessions. This count appears on the site administration Home page.

Account signup confirmation The Confirmation required for new accounts option requires users who sign up for an account to confirm the request. The user confirms by clicking a link in a follow-up email sent to the address given in the signup form. There are also related options to expire the confirmation page (the default is 3 days), and notify site administrators of a successful confirmation, and to include a security check in the signup form.


This section contains known issues and limitations that affect only Site Administration. For more information about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx services, see Cross-platform Features and Known Issues.

The Safari browser is not supported for Site Administration on the Mac. Safari browser support


Global Site Backup Release Notes

Global Site Backup Release Notes

Version: WBS 27.29

Date: September 19, 2008

These release notes apply only to administrators.

These release notes describe the Global Site Backup (GSB) features.

For additional information, see the user guide on the Support page of your Support Center service site and

the Global Site Backup FAQs .

Features

Protection during scheduled and unplanned outages

When your site becomes unavailable, use your backup site to start and join sessions.

WebEx GSB backs up your primary site every evening from 6:00 to 9:00 pm Pacific

Standard Time. If your primary site needs to be updated, WebEx performs the update between 9:00 p.m. and midnight. Both your primary site and your backup site are available during the backup period.

Automatic redirect When your primary site goes down, GSB automatically redirects you to the backup site. If you start a meeting on your primary site and your primary site fails, GSB automatically routes you and your attendees to the same meeting on your backup site.


Global Site Backup FAQs

Global Site Backup FAQs

Version: WBS 27.29

Date: July 9, 2008

These frequently asked questions apply only to administrators.

This page contains answers to the most frequently-asked questions about Global Site Backup (GSB). For

more information, see the Global Site Backup Release Notes .


Q. What is GSB? What is the name of my WebEx backup site?

Q. Is a WebEx backup site a separate site from the primary site?

Q. Am I automatically redirected to my backup site when necessary?

Q. What are some typical instances in which my meeting will be routed to my backup site?

Q. What happens if the primary site fails during the meeting?

Q. Can I access the meetings I scheduled on my primary site on my backup site?

Q. Can I create a new user account on my backup site and use the account on my primary site?

Q. Can I schedule a meeting on my backup site and start the meeting on my primary site?

Q. When will maintenance be performed?

Q. How do I know if I am on my backup site?

Q. How often is my primary site backed up? During what hours is the site backed up?

Q. Can I use my backup site even if my primary site is NOT down?

Q. When I use my backup site, does it access information on my primary site?

Q. Is the XML API supported on my backup site?

Q. Is the Client API (SDK) supported on my backup site?

Q. Is my branding and customization information available on my backup site?

Q. Are my customized pages available on my backup site?

Q. How is my backup site usage tracked?

Q. Will the teleconference number change if I am routed to my backup site from my primary site?


Q. What is GSB? What is the name of my WebEx backup site?

A. GSB stands for Global Site Backup. WebEx’s Global Site Backup (GSB) system ensures that you experience business continuation even in a disaster situation. Additional benefits include full redundancy for maintenance windows or other system outages. GSB provides each customer with a backup WebEx site. The GSB system provides real-time, two-way database data synchronization between the primary site and the backup site. All customers are supported with GSB.

Q. Is a WebEx backup site a separate site from the primary site?

A. Yes, a backup site is a separate site from the primary site. WebEx hosts the backup site on a different system and at a separate geographic location from the primary site.

Q. Am I automatically redirected to my backup site when necessary?

A. Yes, the GSB system automatically redirects you to your backup site in the event of the entire meeting


Global Site Backup FAQs system failure. If you started a meeting on your primary site and your primary site fails due to a whole system failure, you are automatically routed to the same scheduled meeting on your backup site. In case of certain partial system failures, WebEx will manually switch your service to the GSB site.

Q. What are some typical instances in which my meeting will be routed to my backup site?

A. If the primary site fails before a scheduled meeting is started. The scheduled meeting is available on the backup site, since meeting data is synchronized real time between the primary and the backup site.

Meetings you scheduled on the backup site will also be available when the primary site is back online again.

Q. What happens if the primary site fails during the meeting?

A. If the primary site fails due to a whole system failure during a meeting, everyone -- including the host and attendees -- is disconnected from the meeting. All meeting participants can rejoin the meeting using the primary site URL, and they are automatically routed to the backup site. If the meeting collaboration servers still function, you can continue the meeting on your primary site. However, you cannot start a new meeting on your primary site. You can start a new meeting only on your backup site until the services on your primary site are running again.

Q. Can I access the meetings I scheduled on my primary site on my backup site?

A. With the GSB system, user account and meeting information are synchronized in real-time and in two ways between the primary site and the backup site. You may access the meetings on your backup site only when your primary site is not available.

Q. Can I create a new user account on my backup site and use the account on my primary site?

A. Yes. A user account created on the backup site will be replicated to the primary site in real time.

Q. Can I schedule a meeting on my backup site and start the meeting on my primary site?

A. With the current GSB system, the answer is Yes. When you schedule a meeting on your backup site, that meeting is replicated to your primary site instantly. Any meetings that you schedule on the backup site do appear on your primary site.

Q. When will maintenance be performed?

A. Communication will be sent out for any maintenance ahead of time, and the work will be done in our standard maintenance windows (9PM – Midnight). During this time we will fail-over to the backup site, and then fail-back after the maintenance has been complete, and there should not be any impact to the availability of the service.

Q. How do I know if I am on my backup site?

A. With the GSB system your backup site looks exactly that same as your primary site. You can identify which site currently connected to by calling http://mycompany.webex.com/mycompany/detectbackup.php

. If the URL reaches the primary site, it returns a "Primary" message. If it reaches the GSB site, it returns a "Backup" message.

Q. How often is my primary site backed up? During what hours is the site backed up?

With the GSB system, your site data are synchronized between the primary site and the backup site in real time and in a two-way fashion. If your primary site needs to be updated, WebEx performs the updates during the normal maintenance window from 9 p.m. (PST) to 12 a.m. (PST). These maintenance


62

Global Site Backup FAQs updates on the primary site are updated to the backup site instantly.

Q. Can I use my backup site even if my primary site is NOT down?

A. With the GSB system, you may access only one site, either the primary site if it is up, or the backup site in case the primary site is unavailable. The WebEx network automatically redirects the meeting requests to the backup site in case the primary meeting system is down.

Q. When I use my backup site, does it access information on my primary site?

A. Yes. When you start a meeting replicated from your primary site on the backup site, the meeting status

(In Progress/Join Now) will also be displayed for the original meeting on the primary site. Attendees can join the meeting started on the backup site from the primary site.

Q. Is the XML API supported on my backup site?

A. The XML API is supported on your backup site with GSB. With GSB there is no need to modify your integration codes since the primary site and the backup site have the same URL.

Q. Is the Client API (SDK) supported on my backup site?

A. Compared with current RUN Site’s support for API customers, the GSB API Support to partners offers many more features. The RUN sites only have user accounts and branding information, while GSB Sites have many more features supported as listed above. GSB also provides a way for API users to detect if they are accessing the backup site by calling http://mycompany.webex.com/mycompany/detectbackup.php

. If the URL reaches the primary site, it returns a "Primary" message. If it reaches the GSB site, it returns a "Backup" message. RUN Sites did not provide any indication of Backup sites.

Q. Is my branding and customization information available on my backup site?

A. In the GSB system, user account and meeting information are synchronized in real-time and in two ways between the primary site and the backup site. The site branding information is replicated once a day from the primary to the backup site only. Branding updates made on the backup site are not available on the primary site.

Q. Are my customized pages available on my backup site?

A. Yes. The GSB replication system replicates all customized pages and client versions from the primary site to the backup site once a day. Customized pages and clients are usually available on the backup site after 24 hours.

Q. How is my backup site usage tracked?

A. WebEx merges backup site usage with your corresponding primary sites. Reports on your primary site contain both the primary site and backup site usage.

Q. Will the teleconference number change if I am routed to my backup site from my primary site?

A. No. You shall use the same teleconference number on your backup site as on your primary site.


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Global Site Backup FAQs

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Cisco WebEx Training Center WBS29.13 Conferencing Software Release Notes

WebEx Training Center Release Notes and FAQs

Contents

Training Center Release Notes

WebEx Training

Community

WebEx Crossplatform Features and Known Issues

What's New in Version Release 29

Known Issues/Limitations

Training Center FAQs

Audio Broadcast Release Notes

Overview

Frequently Asked Questions

WebEx Audio Release Notes

New Features

Frequently Asked Questions

Audio Options

Audio Feature Comparisons

Integrated VoIP Audio FAQs

Q. How many mikes can I have active at the same time?

Overview

System Requirements and Technical Information

Troubleshooting

Video Release Notes

WebEx Meeting Center has a new high-definition video capability. WebEx Meeting Center, Training Center, and Support

Center continue to support high-quality video. All other service centers maintain support for WebEx traditional video service.

What's New in Feature Release 29?

High-Definition Video Features

Requirements

High-Quality Video Supported Cameras

High-Definition Video Supported Cameras

Known Issues/Limitations

Recording and Playback FAQs

General Questions

Network-Based Recording

Playing Recordings

Creating and Publishing Recordings

Editing Recordings

Known Issues and Workarounds

My WebEx Release Notes

Features

UCF Toolkit FAQs

Q. What are the known issues of using rich media content files?

General Questions

Working with UCF Files

Known Issues and Workarounds

Productivity Tools Release Notes

WebEx Productivity Tool Support

Known Issues/Limitations

Productivity Tools FAQs

Q. Can I implement Single Sign-On through integration with an identity management system, such as CA Siteminder, Sun

Java Access Manager, or Oracle Oblix, so my employees can use their LAN credentials to log on to WebEx and not have to maintain separate user IDs and passwords?

General Questions

Installation and Configuration

Scheduling Meeting using Productivity Tools Questions

Instant Meetings using Productivity Tools Questions

Site Administration

Site Administration Release Notes

Features

Known Issues/Limitations

Global Site Backup Release Notes

Global Site Backup FAQs

Privacy Statement

Terms of Service

www.webex.com

Related manuals

Cisco

WebEx Training Center WBS30

Cisco

WebEx Meetings Server 2.7

Cisco

WebEx Meeting Center WBS29.13

Cisco

WebEx Meeting Center WBS30

Table of contents