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eMG80 | Quick Reference Guide
01656 33 44 55
iPECS eMG80
System Key Features Guide
www.datakom.co.uk
eMG80 | Quick Reference Guide
eMG80
Quick Reference Guide
To Make an Outside Call
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Lift Handset and dial 9 for next available line and dial number. (dial 0 for reception)
Or just dial 9 and desired number and talk hands free / lift handset
Or repeat above but press desired line key
To Answer a Call
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When the phone is ringing, lift the handpiece or press the SPEAKER
key for hands free
To pickup a call that is not ringing on your phone press the flashing LINE key, or press the PICKUP softkey
To Transfer a Call
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While on Call press TRANS/PGM button (FLASH button or RECALL/R
on Analogue)
Dial the Station number
Announce Call & Hang up
Alternatively press pre-programmed flexible button, announce and
hang up
To Intercom
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Lift handset or press SPEAKER button
Dial the Station number
To Place a Call on Hold
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Press the HOLD/SAVE button
Once for system hold (all handsets have access to the call)
Twice for exclusive hold (only pick up call from the originating handset)
eMG80 | Quick Reference Guide
To Page
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Lift receiver or press the SPEAKER button
Dial the required paging code (see below)
Hang up once you have finished the page
501-535 – Internal Page Zone
543 – Internal All Call
544 – Meet Me
545 – External Zone 1
546 – External Zone 2
547 – External Zone 3
548 – External All Call
549 – All Call (Page zones will need programming)
Call Log
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Press the LOG softkey or CALL LOG button, scroll through last 100 dialled numbers using the navigation buttons
Press SEND softkey or the OK button to dial
Dial 552 from any handset to initiate Last number redial
To Park a Call
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Press TRANS/PGM button (FLASH button or RECALL/R on Analogue)
Dial Parking location number (601 ~ 619)
Hang up or press SPEAKER button
To Retrieve Parked Call
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Lift handset on any station (or press SPEAKER button)
Dial Parking location number (601 ~ 619)
Call Wait (Camp On)
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Dial an internal number
Get busy tone and press the * button.
If the called party answers you can speak with them or simply transfer a
call to them.
Answer a Call Wait (Camp On)
After hearing Call Wait (Camp On) tone press the flashing HOLD/SAVE
button.
• Your existing caller is placed on hold.
• When you have finished speaking you will return to the original caller
when the second caller hangs up.
TIP: It is possible to assign a flexible button as CAMP ON.
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eMG80 | Quick Reference Guide
Call Forward
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Dial 554 from your handset or press the SPEAKER button followed by the
DND button.
Select a forward option as per below.
(Example: Select option 4, Busy/No Answer)
Select the destination appropriate to the call forward type. (To select the
integral messaging card press # - you will need permission to use this
application).
To cancel the call forward dial 554, #.
Follow above instructions or alternatively:
Press the [SPEAKER] button.
Press the 1st of the soft keys with FWD above it on the display.
Select a forward option as per below.
Example: Select option 4, Busy/No Answer)
Select the destination appropriate to the call forward type.
To cancel the call forward dial 554, #.
Call Forward Options
It is possible to forward you phone in a number of ways. The options available
are:.
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0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location. A valid authorisation code will be required).
1 – Unconditional (This option allows you to forward all calls immediately
to a Station, Hunt Group or the integral Voice Messaging card).
2 – Busy (Destination options are as per option 2. Calls will only forward
when you are busy – on the phone).
3 – No Answer (Destination options as per option 1. Calls will only forward
when a ‘No-Answer’ timer expires. The length of the time is determined by
a qualified System Administrator).
4 – Busy/No Answer (Combines options 2 & 3. Most popular, especially
where Voicemail is used).
5 – Off-Net (This allows you to forward your phone unconditionally to a
remote location such as Mobile or home phone using a speed dial).
0 – Remote Fwd
# - Allows you to cancel any call forward
Cancel Call Forward
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Dial 5 5 4
Then press the # button
eMG80 | Quick Reference Guide
Group Pick-Up
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Press PICKUP softkey before lifting the hand piece
Lift any handset to talk or talk handsfree
This will answer the longest ringing call and will only pickup calls that
are programmed in your group
Differential Ring for Individual Station
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To set different ring
Press TRANS/PGM button
Dial 1 1
Dial 1 to 1 6 to choose the ring tone
Press HOLD/SAVE button or OK
Program Station/System Speed Dial
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Press the TRANS/PGM button. (This will need to be done from the main
attendant phone for system speed dials)
Press the SPEED button
Dial the number of the speed dial bin you wish to store 000-099
(station) or 20000-31999 for system speed dials
Enter the required speed dial number and enter 9 for an outside line.
Enter the required telephone number. Press HOLD/SAVE
Enter the name as per character entry chart at bottom of this guide
Press the HOLD button.
Use Speed Dial
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Lift handset and/or
Press SPEED button ( 5 5 8 on Analogue or handsets without SPEED
key)
Dial speed bin number e.g. 20000
Station Name Program
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Press TRANS/PGM button
Dial 7 4
Enter in Station name label using character entry chart at bottom of this
guide
Press HOLD/SAVE button when done
eMG80 | Quick Reference Guide
Global Station Name Program (System Attendant)
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Press TRANS/PGM button
Dial 0 7 1
Enter the station number you are programming
Enter in Station name label using number chart on last page
Press HOLD/SAVE button when done
Use SPEED Dial by Name & Station Name
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Press SPEED softkey
Press SPEED softkey
Select corresponding number for the Phone Book
1. PRIVATE DIRECTORY (Station Speed)
2. PUBLIC DIRECTORY (System Speed)
3. VIEW STATION NAME (Station List)
Dial Letter using the number chart and/or scroll up and down using
either the volume key or navigation dial.
Select Station or Speed bin by pressing SEND softkey, OK or HOLD/
SAVE Buttons
Making a Conference Call
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Dial first party
Press CONF softkey or button
Press next party (line or extension)
Continue above steps until all parties are connected
Press CONF softkey or button twice to commence conference call
Using a Headset
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Press HEADSET button
ou will now be able to answer a call using the SPEAKER button and you
are also able to hangup calls using the SPEAKER button.
Do Not Disturb
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Press DND button
Or
Dial 5 5 3
Repeat to remove
Press TRANS/PGM button
eMG80 | Quick Reference Guide
Change System Date and Time (System Attendant Only)
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Dial 0 4 1
Prompts for date entry (MM/DD/YY)
Dial date e.g. 120116 (1st December 2016)
Press HOLD/SAVE or OK button
Prompts time entry (HH:MM)
Dial time e.g. 1315 (01:15pm)
Press HOLD/SAVE or OK button
System Night Switch (System Attendant Only)
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This changes the way the telephone system will behave for incoming
calls if setup by your technician
Press DND button to bring up a menu
Prompt Select Ring Mode (1-5)
Then dial the number next to the following options
1. Day (Normal display)
2. Night
3. Timed (set by technician)
4. Auto Ring Mode (set by technician)
5. Scenario (set by technician)
Press HOLD to set
Program Flexible Button
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Press TRANS/PGM button
Press flexible button to program
Dial feature e.g. Station No. (200), group number (626) or desired codes
(list below)
Press HOLD/SAVE button
Press SPEAKER button to exit
To Erase Flexible Button
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Press TRANS/PGM button
Press flexible button to program
Press HOLD/SAVE button
Useful Feature Dialling Codes
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All call page - 549
Last number redial - 552
Call forward - 554 1 + extn number
Do not disturb - 553
Call pickup - 566
eMG80 | Quick Reference Guide
Auto Attendant
Using the Auto Attendant Feature
When programmed your system can be used to answer calls front end. This
means that when callers ring in, instead of you answering their call, they will
hear a message giving them the option to dial the extension number they
require, for example dial 1 for sales, 2 for accounts and so on.
You will need to know the “bin number” in which your announcements are
recorded
To record your greeting you will need to:
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Press the TRANSFER key
Dial 06
Enter the message number
(If there is already a message recorded, then it will automatically be played to
you, this is generally a good way of checking that you have dialled the correct
bin number)
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Press the # key to start recording, record your message after the bleep
Once you have finished your recording press the HOLD/SAVE key to
store your selection.
To Delete a Greeting
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Press the TRANS/PGM key
Dial 06
Dial the message number, your message will then start playing
Press the SPEED button while the message is playing to delete it
Using Comfort Messages
When programmed, comfort messages can be used to let callers know that
you have acknowledged the fact that they are there. It works by allowing
the caller to hear a few bursts of ring then if you can’t answer them in a set
amount of time they will hear a message normally something like “all our lines
are busy at present, please hold and your call will be answered shortly”.
These messages are recorded in exactly the same way as above
(see using auto attendant)
eMG80 | Quick Reference Guide
Using Station Voicemail
Station voicemails are very similar to system voice mail greetings they will
allow callers to hear a personal greeting from you, if you are engaged on a
call or simply unavailable.
To record your personal greeting you will need to:
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Press your VM key or dial your VM group (630) followed by your Extension
number and Password (set by technician)
Dial 8 to ‘set greeting or password’
Dial 1
To listen to your current greeting press 5
To record new greeting press 7
At the tone record your greeting and press # to save it
*PLEASE ENSURE YOUR PASSWORD IS CHANGED FROM
INSTALLATION TO A RANDOM 4 DIGIT CODE*
To change your password you will need to:
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Press your VM key or dial your VM group (630) followed by your Extension
number and Password (set by technician)
Dial 8 to ‘set greeting or password’
Dial 2 to change your password
Enter your new 4 digit password and dial # when you have finished
Activating a Greeting
Once you have recorded your greeting you will then have to decide how you
would like the message to be activated, you have two options:
1. You can forward all calls to your voice message which means that your
phone will not ring at all,
Or
2. You can activate your voice message to come on if your are busy, cant
answer or both
To forward your phone
• You will need to dial 554 and select the corresponding Forward and send
it to 630
• If you want to cancel any of the above instructions you will need to dial
554 and #
eMG80 | Quick Reference Guide
Listening to Messages
If you have received a voice message, your ‘VM’ button will be lit RED To listen to messages you will need to:
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Either press the ‘VM’ key or Dial 630, your extension number and password
(set by technician) and then follow prompts (1 to listen to new messages)
Deleting Messages
Once you have listened to your messages, to delete them you will need to:
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Dial 3 to delete and # to confirm
Character Entry Chart
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