Cisco 7960 Using the IP Phone To Place a Call: • Pick up the handset or press the SPEAKER, LINE, or HEADSET button. • Enter the number you wish to call. Dialing a ‘9’ or ‘1’ is not necessary. • Press the DIAL soft key, # key, or wait to connect. o If you are making an internal call to a 4- or 5-digit extension, you can interrupt the system delay by pressing the DIAL soft key, # key. To Answer a Call • When you hear the phone ring, pick up the handset, or • Press the ANSWER soft key, or • Press the SPEAKER or HEADSET button, or • Press the LINE radial button. To Put a Call on Hold: • During an active call, press the HOLD soft key. • To resume the call, press the RESUME soft key. To Announce and Transfer a Call: • During an active call, press the MORE soft key. • Press the TRANSFER soft key. • This will put the caller on hold and open a new line. • Enter the phone number you wish to transfer the call to. • When the party answers, press the TRANSFER soft key once more to complete the transfer o The person receiving the transfer will see YOUR caller ID number. To Blind Transfer a Call (do not announce the call before transferring): • During an active call, press the MORE soft key. • Press the BlndXfr soft key. • This will put the caller on hold and open a new line. • Enter the phone number you wish to transfer the call to. o The person receiving the transfer will see the CALLER’S caller ID number. To Answer a Call on Your Second Line: • While the first call is active, and the second call begins ringing, press the ANSWER soft key to answer the call; this places the first call on hold. • To reactivate the first call, press the LINE radial button to select the first call and press the RESUME soft key. This places the active (second) call on hold and reconnects the first call. -OR• If your extension is programmed on more than one line key, press the line key corresponding to the new incoming call. • The new call will be answered and the first call is put on-hold. To Change the Default Ring Tone: • Press the SETTINGS button. • Select the Ring Type menu option. • Use the navigational keys to scroll through the different ring tones. Press PLAY to hear how the ringers sound. • Press the SELECT soft key to select the current highlighted ring tone. To View Missed, Received and Placed Calls: • Press the DIRECTORIES button. • Using the DISPLAY CONTROL keys, scroll to Missed, Received or Placed calls. • Press the SELECT soft key to select a category. • Using the DISPLAY CONTROL keys, scroll through the calls. • The call logs will be reset if the phone is rebooted. To Transfer a Call to Voicemail: • During the active call, press the HOLD soft key. • Press the NEW CALL soft key. • Dial * 5 5. To transfer caller to your own voicemail, press the # key. To transfer caller to another voicemail box, enter the desired extension then #. To Create a 3-Way Conference Call: • During an active call, press CONFRN soft key. • This will place the current caller on hold and open a new line. • Dial the number of the party you wish to add to the call. • When the party answers, press the JOIN soft key to add the caller to the existing call. Voice Mail Controls Menu 1 Save Delete Replay Message / Skip Envelope Fast Forward Rewind Play Message Envelope Call Back Sender Go to Menu 2 Menu 2 Reply Forward Go to Menu 1 Voice Mail Key # 7 2 3 4 5 8 9 Key 1 2 * To Access Your Voice Mail: • Dial Your MESSAGES button. • Enter your password. • To navigate, follow the menu choices. From Outside the Office: • Dial your phone number. • When the voice mail system answers, press the * key. • Enter your password. • To navigate, follow the menu choices.
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