VoIP Phone Quick Reference
Fast Dials
Dialing Instructions At a Glance
ACCESSING FAST DIALS FROM YOUR PHONE
NOTE: When accessing fast dials you may be asked for
your User ID (7 digit telephone number, XXXXXXX) and
PIN (default PIN is 12345678, see CHANGING PHONE
PIN to change PIN).
1.Press the Directories button.
2.Use the Navigation button to scroll down, highlight
Personal Directory, then press the Select soft key.
3.Use the Navigation button to highlight Personal
Fast Dials, then press the Select soft
key.
4.Use the Navigation button to highlight the desired
number, then press the Select soft key.
5.Press the Dial soft key.
6.Press the OK soft key.
CALLING FROM
Any
Campus
Speed Dials
ADDING A SPEED DIAL ENTRY
1.Log into CallManager.
2.Select Phone Settings from the User Options
menu.
3.Enter a number in the Number field, text in the
Label field (e.g., Home).
4.Repeat step 3 for as many Speed Dials as you want
to program.
5.Click Save.
DIALING SPEED DIALS
1. Without picking up the handset, press the Speed
Dial number (e.g. 1) on the phone keypad for the
desired Speed Dial.
2.Press the AbbrDial soft key.
North/
South
Campus
Center of
Excellence
Only
All Other
Downtown
Campus
Locations
CALLING TO
DIAL
Any Campus
seven digit
phone number
Off-Campus
Local
seven digit
phone number
Off-Campus
Long Distance*
1 + area code + number
Toll Free
1 + 800 + number
International*
0 + 11 + country code +
city code + number
University
Operator
645-2000
Voice Over Internet Protocol
Off-Campus
Operator
Long Distance
0
(VoIP)
Facilities
645-2025
Instructional
Technology
Support Services
645-2803
University
Police
Emergency
645-2222
University
Police
Non-Emergency
645-2227
Roswell Security
(Life/Safety)
Emergency
845-3333
Roswell Security
Escort
845-3069
Municipal 911
Emergency
911
VoIP Phone
Quick Reference
UB pays for and closely monitors long distance and * international
VoIP calling usage.
VoIP Support
VoIP Customer Service and Repair
Call the CIT Help Desk at 645-3542
buffalo.edu/ubit/get-help/cit-help-desk.html
Phone Service Requests
buffalo.edu/ubit/forms/request-telephone-service.html
Find Answers to Your Questions
buffalo.edu/ubit/service-guides/phones/find-answers.html
Tutorial and User Guide
buffalo.edu/ubit/service-guides/phones/telephone-servicesfor-university-offices.html
Updated 2/19/14
Comments: [email protected]
PROVIDED BY UB INFORMATION TECHNOLOGY
Dialing from a University VoIP Phone
CAMPUS TO CAMPUS
-Dial all seven digits: XXX-XXXX.
CAMPUS TO OFF-CAMPUS
-Dial all seven digits: XXX-XXXX.
-Long Distance: 1 + area code + number.
-International: 0 + 11 + country code + city code
+ number.
NOTE: UB pays for and closely monitors long distance
and international VoIP calling usage.
Voice Mail
SETTING UP VOICE MAIL
1.Press the Messages button.
2.Enter initial voicemail PIN: 828648986
followed by #.
3.From Set Up Options, record your name and
greeting, and change your voicemail PIN.
NOTE: The system will NOT allow a voicemail PIN to be:
- your telephone number
- the same digits (e.g. 44444)
- a sequence of digits (e.g. 12345)
4.Follow prompts to complete the process.
ACCESSING VOICE MAIL
1.Press the Messages button.
2.Enter your phone password followed by #.
3.Follow the prompts to access your messages.
ACCESSING VOICE MAIL REMOTELY
1.Dial 645-3333.
2.When connected, press *.
3.Enter your ID (7 digit telephone number) followed by #.
4.Enter your phone password followed by #.
Soft Keys
Soft keys are the four (4) buttons at the bottom of the
display. Soft key options change with phone functions.
2.Use the Navigation button to return to the
first caller, then press the Resume soft key.
PLACING A CALL ON HOLD
While on a call, press the Hold soft key.
To retrieve a call, press the Resume soft key.
CALLMANAGER LOGOUT
Click Log Out, located in the upper right corner of the window.
TRANSFERRING A CALL
1.While on a call, press the Transfer soft key, then dial the third party’s number.
2.When the third party answers, announce the call, press the Transfer soft key again, then hang up.
If the third party is busy or unavailable, press the EndCall soft key, then press the Resume soft key to return to the first party.
CHANGING PASSWORD
The CallManager password is used to log in to
CallManager.
1.Log into CallManager.
2.Click on your telephone number in the upper
right hand corner of the window and select Change
Password from the drop-down menu.
3.Enter a new password in the two fields.
4. Click OK.
MAKING A CONFERENCE CALL
1.While on a call, press the More soft key and then the Confrn soft key.
2.Dial the second party’s number. When the party answers, press the Confrn soft key again. Repeat to establish up to six callers.
JOINING CALLS TO CONFERENCE
1.While active on a call, highlight another call you want to join and press the Select soft key.
2.Press the More soft key and then the Join soft key.
NOTE: Repeat until all calls are joined to conference.
PARKING A CALL
1.While on a call, press the Park soft key.
2.Note the call park number on the LCD and hang up.
3.To retrieve a parked call on another VoIP phone,
pick up the handset and type * followed by the call park number.
NOTE: A call will remain parked for 120 seconds.
If not retrieved, the call will ring back to the phone it originated from.
SENDING A CALL DIRECTLY TO YOUR VOICE MAIL
Press the iDivert soft key.
FORWARDING PHONE CALLS FROM YOUR PHONE
Press the CFwdALL soft key and dial the forwarding number.
To cancel call forwarding: Press the CFwdALL soft key.
CallManager
Performing Basic Call Functions
PLACING A CALL
1.Pick up the handset or press the Speaker button.
2.Dial the telephone number.
ANSWERING A CALL
Pick up the handset or press the Speaker button.
MANAGING MULTIPLE INCOMING CALLS
1.To answer an incoming call while on another call, press the Answer soft key (this automatically
places the first caller on hold).
BROWSER PASSWORD.
4.Click Login.
CallManager provides additional phone options via a
Web browser.
CALLMANAGER LOGIN
1.Go to CallManager:
https://callmanager.cit.buffalo.edu/ccmuser
2.Enter your username: 7 digit telephone number, XXXXXXX.
3.Enter your password.
NOTE: Your default browser password is 12345. To change your default password, see CHANGING CHANGING PHONE PIN
The phone PIN is used to access some phone services.
NOTE: Your default phone PIN is 12345678.
1.Log into CallManager.
2.Click on your telephone number in the upper right
corner of the window and select Change Phone PIN
from the drop-down menu.
3.Enter a new PIN in the two fields.
4.Click OK.
FORWARDING PHONE CALLS FROM CALLMANAGER
1.Log into CallManager.
2.Select your line in the left hand column.
3.Click the box next to Forward all calls…
4.Enter the desired forwarding 10-digit number.
5.Click Save.
To cancel call forwarding:
1.Log in to CallManager.
2.Uncheck the box next to Forward all calls…
3.Click Save.
Contacts
ADDING A CONTACT ENTRY
1.Log into CallManager.
2.Select the Contacts tab from the User Options
menu.
3.Click Add New.
4.Enter contact information in the desired fields
under Contact Information.
5.Click OK.
6.To add additional entries, repeat steps 3-5.
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