Fast Dials Dialing Instructions At a Glance ACCESSING FAST DIALS FROM YOUR PHONE NOTE: When accessing fast dials you may be asked for your User ID (7 digit telephone number, XXXXXXX) and PIN (default PIN is 12345678, see CHANGING PHONE PIN to change PIN). 1.Press the Directories button. 2.Use the Navigation button to scroll down, highlight Personal Directory, then press the Select soft key. 3.Use the Navigation button to highlight Personal Fast Dials, then press the Select soft key. 4.Use the Navigation button to highlight the desired number, then press the Select soft key. 5.Press the Dial soft key. 6.Press the OK soft key. CALLING FROM Any Campus Speed Dials ADDING A SPEED DIAL ENTRY 1.Log into CallManager. 2.Select Phone Settings from the User Options menu. 3.Enter a number in the Number field, text in the Label field (e.g., Home). 4.Repeat step 3 for as many Speed Dials as you want to program. 5.Click Save. DIALING SPEED DIALS 1. Without picking up the handset, press the Speed Dial number (e.g. 1) on the phone keypad for the desired Speed Dial. 2.Press the AbbrDial soft key. North/ South Campus Center of Excellence Only All Other Downtown Campus Locations CALLING TO DIAL Any Campus seven digit phone number Off-Campus Local seven digit phone number Off-Campus Long Distance* 1 + area code + number Toll Free 1 + 800 + number International* 0 + 11 + country code + city code + number University Operator 645-2000 Voice Over Internet Protocol Off-Campus Operator Long Distance 0 (VoIP) Facilities 645-2025 Instructional Technology Support Services 645-2803 University Police Emergency 645-2222 University Police Non-Emergency 645-2227 Roswell Security (Life/Safety) Emergency 845-3333 Roswell Security Escort 845-3069 Municipal 911 Emergency 911 VoIP Phone Quick Reference UB pays for and closely monitors long distance and * international VoIP calling usage. VoIP Support VoIP Customer Service and Repair Call the CIT Help Desk at 645-3542 buffalo.edu/ubit/get-help/cit-help-desk.html Phone Service Requests buffalo.edu/ubit/forms/request-telephone-service.html Find Answers to Your Questions buffalo.edu/ubit/service-guides/phones/find-answers.html Tutorial and User Guide buffalo.edu/ubit/service-guides/phones/telephone-servicesfor-university-offices.html Updated 2/19/14 Comments: [email protected] PROVIDED BY UB INFORMATION TECHNOLOGY Dialing from a University VoIP Phone CAMPUS TO CAMPUS -Dial all seven digits: XXX-XXXX. CAMPUS TO OFF-CAMPUS -Dial all seven digits: XXX-XXXX. -Long Distance: 1 + area code + number. -International: 0 + 11 + country code + city code + number. NOTE: UB pays for and closely monitors long distance and international VoIP calling usage. Voice Mail SETTING UP VOICE MAIL 1.Press the Messages button. 2.Enter initial voicemail PIN: 828648986 followed by #. 3.From Set Up Options, record your name and greeting, and change your voicemail PIN. NOTE: The system will NOT allow a voicemail PIN to be: - your telephone number - the same digits (e.g. 44444) - a sequence of digits (e.g. 12345) 4.Follow prompts to complete the process. ACCESSING VOICE MAIL 1.Press the Messages button. 2.Enter your phone password followed by #. 3.Follow the prompts to access your messages. ACCESSING VOICE MAIL REMOTELY 1.Dial 645-3333. 2.When connected, press *. 3.Enter your ID (7 digit telephone number) followed by #. 4.Enter your phone password followed by #. Soft Keys Soft keys are the four (4) buttons at the bottom of the display. Soft key options change with phone functions. 2.Use the Navigation button to return to the first caller, then press the Resume soft key. PLACING A CALL ON HOLD While on a call, press the Hold soft key. To retrieve a call, press the Resume soft key. CALLMANAGER LOGOUT Click Log Out, located in the upper right corner of the window. TRANSFERRING A CALL 1.While on a call, press the Transfer soft key, then dial the third party’s number. 2.When the third party answers, announce the call, press the Transfer soft key again, then hang up. If the third party is busy or unavailable, press the EndCall soft key, then press the Resume soft key to return to the first party. CHANGING PASSWORD The CallManager password is used to log in to CallManager. 1.Log into CallManager. 2.Click on your telephone number in the upper right hand corner of the window and select Change Password from the drop-down menu. 3.Enter a new password in the two fields. 4. Click OK. MAKING A CONFERENCE CALL 1.While on a call, press the More soft key and then the Confrn soft key. 2.Dial the second party’s number. When the party answers, press the Confrn soft key again. Repeat to establish up to six callers. JOINING CALLS TO CONFERENCE 1.While active on a call, highlight another call you want to join and press the Select soft key. 2.Press the More soft key and then the Join soft key. NOTE: Repeat until all calls are joined to conference. PARKING A CALL 1.While on a call, press the Park soft key. 2.Note the call park number on the LCD and hang up. 3.To retrieve a parked call on another VoIP phone, pick up the handset and type * followed by the call park number. NOTE: A call will remain parked for 120 seconds. If not retrieved, the call will ring back to the phone it originated from. SENDING A CALL DIRECTLY TO YOUR VOICE MAIL Press the iDivert soft key. FORWARDING PHONE CALLS FROM YOUR PHONE Press the CFwdALL soft key and dial the forwarding number. To cancel call forwarding: Press the CFwdALL soft key. CallManager Performing Basic Call Functions PLACING A CALL 1.Pick up the handset or press the Speaker button. 2.Dial the telephone number. ANSWERING A CALL Pick up the handset or press the Speaker button. MANAGING MULTIPLE INCOMING CALLS 1.To answer an incoming call while on another call, press the Answer soft key (this automatically places the first caller on hold). BROWSER PASSWORD. 4.Click Login. CallManager provides additional phone options via a Web browser. CALLMANAGER LOGIN 1.Go to CallManager: https://callmanager.cit.buffalo.edu/ccmuser 2.Enter your username: 7 digit telephone number, XXXXXXX. 3.Enter your password. NOTE: Your default browser password is 12345. To change your default password, see CHANGING CHANGING PHONE PIN The phone PIN is used to access some phone services. NOTE: Your default phone PIN is 12345678. 1.Log into CallManager. 2.Click on your telephone number in the upper right corner of the window and select Change Phone PIN from the drop-down menu. 3.Enter a new PIN in the two fields. 4.Click OK. FORWARDING PHONE CALLS FROM CALLMANAGER 1.Log into CallManager. 2.Select your line in the left hand column. 3.Click the box next to Forward all calls… 4.Enter the desired forwarding 10-digit number. 5.Click Save. To cancel call forwarding: 1.Log in to CallManager. 2.Uncheck the box next to Forward all calls… 3.Click Save. Contacts ADDING A CONTACT ENTRY 1.Log into CallManager. 2.Select the Contacts tab from the User Options menu. 3.Click Add New. 4.Enter contact information in the desired fields under Contact Information. 5.Click OK. 6.To add additional entries, repeat steps 3-5.
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