Premiere Pro - Adobe Support

Premiere Pro - Adobe Support
Adobe Premiere Pro CS5-5.5 Troubleshooting
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Contents
Troubleshoot video files | Premiere Pro CS4, CS5, CS5.5, CS6, CC
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Trial version limitations | Adobe Premiere Pro | CS5, CS5.5, CS6
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Supported file formats | Premiere Pro CS5
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Supported file formats | Premiere Pro CS4
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Adobe Premiere Pro CS5 known issues and bugs (partial list)
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Playback stops, loops | Soundbooth, Premiere Pro | CS5, CS5.5, CS6 | Mac OS
Playback in Premiere Pro CS5 is slow or stops completely while Photoshop is running in the background.
Nikon D7000 footage stutters | Playback | Adobe Premiere Pro CS5.5
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Multiplexed MPEG2-DVD files exported with PCM audio from Adobe Media Encoder import with no audio.
Movies have blue cast when exported through Adobe Media Encoder from Adobe Premiere Pro CS5 or CS5.5
Message "Media Encoder update available" when exporting from Premiere Pro CS5
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JRun 4: Manually Configuring External Web Server Connectors
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Install additional speech libraries | Premiere Pro CC (8.1) and earlier
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Error "Encoding Failed. Could not read from the source" | Adobe Media Encoder CS4 or later | Windows
Crash | Eyedropper tools | Premiere Pro CS5.5 (Premiere Pro 5.5.2 udpate)
Can't capture DV, HDV video
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Lens Flare effects created in Premiere Pro CS4 preview and render with artifacts in Premiere Pro CS5
Getting Started with Adobe Premiere Pro
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Audio clip with transition in Premiere Pro CS4 gets cut off when edited in SoundBooth CS4
Last updated 11/13/2015
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Troubleshoot video files | Premiere Pro CS4, CS5, CS5.5,
CS6, CC
Use this document to resolve problems that occur in Adobe Premiere Pro when you try to import video files or when
you play imported video files. (Video files include AVI files, Apple QuickTime [MOV] files, MPEG files, and so on.)
Basic playback issues
If an imported video file exhibits basic playback issues, then go to Troubleshoot Sequence and File-Interpretation
Settings . These issues include stuttered or flickering playback, or video that appears blurry, fuzzy, pixelated, stretched
too wide, or squeezed too thin.
Serious playback issues
If an imported video file exhibits more serious playback issues, then go to Troubleshoot File Formats and Codecs .
Serious playback issues include upside-down video, no video, no sound, video distorted with colored blocks or stripes,
or playback that ends prematurely.
Freezes, closures, or errors
If Adobe Premiere Pro freezes, closes, or returns an error--such as "Unsupported audio rate in file" or "Unsupported
format or damaged file"--when you try to import a video file or when you try to play an imported file, then go to
Troubleshoot File Formats and Codecs .
Specific video files
If you are working with MPEG-2, VOB, MOD, or TOD files, video files recorded with a digital still-image camera, video
files from an ultra-compact tapeless camcorder, videos files from Apple Final Cut Pro, or video files purchased from an
online media store, then also see Notes About Specific Kinds of Video Files .
Troubleshoot sequence and file-interpretation settings
Complete these solutions in order. After you complete each solution, test the playback of your imported video files in
Adobe Premiere Pro. If your imported files still play incorrectly, then go to Troubleshoot File Formats and Codecs .
Solution 1: Work in a sequence whose settings are appropriate for your imported files.
A mismatch between an imported file and the settings for the Adobe Premiere Pro sequence in which you are working
can cause playback problems. For example, widescreen video files can appear squeezed if you use them in a
nonwidescreen sequence. And high-definition files can appear blurry if you use them in a standard-definition
sequence.
Knowing basic information about an imported file helps you choose appropriate sequence settings. Right-click a file in
the Project panel and choose Properties. The Properties window shows the file's frame size (as "Image Size"), frame rate,
and pixel aspect ratio.
To create a sequence and choose sequence settings, do one of the following:
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Adobe Premiere Pro CS4
1 Choose File > New > Sequence.
2 In the Sequence Presets pane of the New Sequence window, select the preset that matches your file or files. If no
preset is an exact match, then select a preset. Go to the General pane of the New Sequence window, and adjust the
settings. (To set a custom frame size, choose Desktop from the Editing Mode menu.)
3 Type a name for the sequence and click OK.
Adobe Premiere Pro CS5 and later
1 Find the clip that you want to create a New Sequence for in the Project panel.
2 Drag the clip to the New Item icon at the bottom of the Project panel.
A new sequence is automatically created with the appropriate resolution and frame rate that matches your source
footage. For more information on this feature, watch this short video on Adobe TV.
For more information about sequence settings, see Sequence presets and settings in the Adobe Premiere Pro CS4 Help
or here for the CS5, CS5.5 and CS6 version.
Solution 2: Render previews of clips on the Timeline.
Rendering previews can improve the smoothness of playback of imported video files that you have placed on the
Timeline.
To render previews of clips within the Work Area on the Timeline, do one of the following:
• Press Enter.
• Choose Sequence > Render Work Area.
For more information about rendering previews, see Previewing sequences in the Adobe Premiere Pro CS4 Help or
here for the CS5, CS5.5 and CS6 version.
Solution 3: Adjust the scaling, frame rate, pixel aspect ratio, or field settings.
Use these additional methods, as applicable, to correct playback problems unresolved by Solutions 1 and 2:
• If an imported video file does not fill the frame or appears zoomed-in, then select the clip on the Timeline. Choose
Clip > Video Options > Scale To Frame Size.
• If an imported video file appears squeezed too narrow or stretched too wide, then it's possible that Adobe Premiere
Pro is misinterpreting the file's pixel aspect ratio. You can assign the correct pixel aspect ratio by using the Interpret
Footage command. For instructions, see Correct individual aspect ratio misinterpretations in the Adobe Premiere
Pro CS4 Help or here for the CS5, CS5.5 and CS6 version.
• If an imported video file plays too fast or too slow, it's possible that Adobe Premiere Pro isn't interpreting the file's
frame rate correctly. This issue also manifests as playback that is stuttered after you render previews. You can assign
the correct frame rate by using the Interpret Footage command. For instructions, see Change the frame rate of a file
in the Adobe Premiere Pro CS4 Help or here for the CS5, CS5.5 and CS6 version.Note: Playback inevitably seems
stuttered if the video was recorded at a low frame rate (approximately 15 frames per second or less).
• If an imported interlaced video file plays with jagged edges or thin horizontal lines ("combing") on moving objects,
it's possible that Adobe Premiere Pro isn't interpreting the file's field order correctly. An incorrect field order can
also cause the clip to flicker. You can assign the correct field order by using the Interpret Footage command. For
instructions, see Change the field order of a clip in the Adobe Premiere Pro CS4 Help or here for the CS5, CS5.5 and
CS6 version. Additional tools for correcting field-order problems are available in the Field Options dialog. For
instructions on using the Field Options dialog, see Create interlaced or non-interlaced clips in the Adobe Premiere
Pro CS4 Help. Or, click here for the CS5, CS5.5 and CS6 version.
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Troubleshoot file formats and codecs
Video-recording devices and video software applications encode files in a specific file format, such as AVI, QuickTime
(MOV), and Windows Media (WMV). For a list of the file formats that Adobe Premiere Pro supports, see File formats
supported for import in the Adobe Premiere Pro CS4 Help. Or, click here for the CS5, CS5.5 and CS6 version.
Note: Not all formats are available on both Mac OS and Windows platforms. See the related Help links above for specific
information about which platforms are supported for each format.
Some video file formats--including AVI and MOV--are container file formats. The data inside these container files is
encoded according to a particular codec. Codecs are algorithms for compressing video and audio data. Many different
codecs exist.
For example, an AVI file can be encoded with the following types of codecs, among others:
• the DV codec (camcorders that record to miniDV tapes use this codec)
• a commercial codec (such as DivX)
• a Motion JPEG codec (some still-image cameras that have "movie" modes use this codec)
It's likely that Adobe Premiere Pro can't decode video files that were encoded with a poorly designed codec or a codec
that is not installed on your computer.
Knowing the format and, when applicable, the codec of the files you are working with helps you use the solutions below.
To gather this information, do one or more of the following:
• Open the file in Apple QuickTime Player and choose Window > Show Movie Inspector.
• If the file is from a camcorder, camera, or other video-recording device, then see the device's documentation, or
locate the device's specifications on the manufacturer's website.
• Open the file in a third-party application that analyzes media files, such as MediaInfo or GSpot 2.70.
Solution 4: Install a required codec.
Some video files are encoded with codecs (DivX, Xvid, 3ivx, and so on) that are not installed by default with Windows
or Apple QuickTime. You can download and install additional codecs on your computer. For example, to play DivXencoded AVI files, you could download and install the DivX codec.
Installing a required codec usually enables you to use media-player applications, such as Windows Media Player, to play
files that were created with that codec. It'slikley that the required codec also enables correct playback of those files in
Adobe Premiere Pro.
However, installing a codec doesn't necessarily resolve problems in Adobe Premiere Pro that occur when you try to
import or play files that were created with that codec. The technical requirements for editing video files are more
stringent than the requirements for playing video files. Sometimes it's necessary to transcode problematic files. (See
Solution 6. )
Codecs are available from codec publishers' websites.Caution: Only download codecs from established, verifiable
software publishers. Avoid downloading "codec pack" software. Installing a new codec can cause some video or audio
files to become unreadable. Back up all your files before you begin.
Solution 5: Remove one or more installed codecs (Windows).
If you experience problems importing or playing files that are all the same format but are from different sources, then
the problem could be a poorly designed codec. It could also be because multiple codecs are installed for the same video
format. These situations can cause codec conflicts.
To resolve codec conflicts, disable or remove third-party codecs.
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To remove some third-party codecs--particularly "codec pack" downloads, use the Add or Remove Programs item in
the Control Panel (Windows XP) or the Programs and Features item in the Control Panel (Windows Vista).
Not all codecs can be removed via the Control Panel. For instructions on how to disable or remove other installed
codecs, see these documents:
• Temporarily disable a codec (Windows XP) (kb404870)
• Remove a codec (Windows XP) (kb404869)
• Temporarily disable a codec (Windows Vista) (kb404892)
Solution 6: Transcode problematic video files.
Use other software to transcode (convert) video files that cause problems when you try to import or play them in Adobe
Premiere Pro. Then import the transcoded files.
You can transcode a file within the same format (for example, transcode a 3ivx-encoded AVI file into a DV-encoded
AVI file). Or, you can use a different format (for example, transcode an MPEG-2 file into an AVI file).
To preserve image quality when you transcode a video file, choose an uncompressed or low-compression output option
in your transcoding software.
See the following list of some of the Windows applications that can transcode video files. Other transcoding
applications are available and could be better suited to your workflow.Disclaimer: Adobe doesn't support third-party
software and provides this information as a courtesy only. For assistance using third-party software, contact the
software publisher or see the software's documentation.
• AVI files: VirtualDub; Microsoft Windows Movie Maker.
• QuickTime (MOV) and MPEG-4 files: Apple QuickTime Player for Windows with QuickTime Pro.
• MPEG-2 and VOB files: MPEG Streamclip; Apple QuickTime Player for Windows with QuickTime Pro and
MPEG-2 Playback Component.
For additional assistance with methods of transcoding video files, use the Adobe user-to-user forums at
www.adobeforums.com or VideoHelp.com.
Notes about specific kinds of video files
MPEG-2 files
MPEG-2 files are highly compressed. To improve the smoothness of playback of MPEG-2 clips on the Timeline, render
previews of them (see Solution 2 ).
Because MPEG-2 files can be encoded with settings that vary greatly, not all imported MPEG-2 files play correctly in
Adobe Premiere Pro CS4. Transcode problematic MPEG-2 files (see Solution 6 ) and then import the transcoded files.
VOB files
VOB ("video object") files--which are used on DVDs--are variants of MPEG-2. Adobe Premiere Pro CS4 (with all
updates applied, choose Help > Updates) and Adobe Premiere Pro CS5 and later support import of DVD-compliant
VOB files. If you have trouble importing a native VOB file, it's possible that there's an issue with the way the VOB was
created. (For example, there could be problems with DVD ripping software.) It could be necessary to transcode the
VOB files (see Solution 6 ) and then import the transcoded files.
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MOD and TOD files
Some tapeless camcorders (including some Canon, JVC Everio, and Panasonic models) record standard-definition
video as MOD files or record high-definition video as TOD files. MOD and TOD are variants of MPEG-2.
Adobe Premiere Pro CS4 does not natively support import of MOD or TOD files. Transcode these files by using the
software that was bundled with the camcorder (if any) or by using other software (see Solution 6 ). Then import the
transcoded files.
Video files from still-image cameras
Many digital still-image cameras have "movie" modes that create video files (commonly AVI or QuickTime files).
However, these video files generally do not compare favorably to the video that digital camcorders record. Many stillimage cameras use proprietary compression codecs that do not conform to professional video editing standards.
If you are working with video files from a still-image camera, then see the camera's documentation. Or contact its
manufacturer for details about the video files that its creates.
If you cannot import or play files from a still-image camera, then it's probably necessary to install a codec (see Solution
4 ). Many digital still cameras encode video with a Motion JPEG ("MJPEG") codec. Motion JPEG codecs are available
from several publishers.
Note: Motion JPEG uses a relatively low level of compression. Therefore, you can experience slower than usual
performance or warning messages about low memory if you work with large Motion JPEG video files in Adobe
Premiere Pro. Transcode Motion JPEG files (see Solution 6 ) to resolve these problems.
If you cannot import or play files from a still-image camera that does not use a special codec for video, then transcode
the files (see Solution 6 ). Import the transcoded files.
Video files from ultra-compact tapeless camcorders
Ultra-compact tapeless camcorders--including Aiptek, Flip Video, Sanyo Xacti models, and the Kodak Zi6--record
video in various formats. Some ultra-compact tapeless camcorders also use special codecs to encode video.
If you are working with video files from an ultra-compact tapeless camcorder, then see the camcorder's documentation.
Or contact its manufacturer for details about the video files that its creates.
If you cannot import or play files from an ultra-compact tapeless camcorder, then it could be necessary to install a codec
(see Solution 4 ). For example, some Flip Video camcorders encode video with a 3ivx codec. If the camcorder does not
use a special codec, then transcode the files by using software that was bundled with the camcorder (if any). Or use
other software (see Solution 6 ) to transcode the video. Then import the transcoded files.
If you can import files from an ultra-compact tapeless camcorder, then work in a sequence with the appropriate frame
size, frame rate, and field settings. (See Solution 1 .) If you are using files from a tapeless camcorder that records
progressive video (such as 720p), then work in a progressive (no fields) sequence. If you're using files from a tapeless
camcorder that records interlaced video, the files are likely to have a field order of upper fields first.
Video files from Apple Final Cut Pro
Some Final Cut Pro workflows create QuickTime files encoded with the Apple Intermediate Codec ("AIC"), which is
not available for Windows. Adobe Premiere Pro CS4 for Windows, therefore, cannot read AIC-encoded QuickTime
files.
To resolve this issue, use Final Cut Pro to transcode AIC-encoded files into files encoded with a QuickTime code. The
codec is available for both Mac OS and Windows.
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Video files from online media stores
Video files that are purchased from online stores such as the iTunes Music Store generally have copy protection or
digital rights management ("DRM"). They cannot be used in Adobe Premiere Pro.
More Help topics
No sound | Video, audio clip playback | Premiere Pro | Windows, Mac OS
Trial version limitations | Adobe Premiere Pro | CS5,
CS5.5, CS6
Adobe Premiere Pro CS5.5 and later
The trial versions of Adobe Premiere Pro CS5.5 and later include all sequence presets, editing modes, and encoders and
decoders (codecs) included in the full, activated version of Adobe Premiere Pro CS5.5 and later.
When you download the trial version of Adobe Premiere Pro CS5.5 and later, you do not receive the title templates or
non-English speech-to-text dictionaries (speech analysis models). You can download these items after you have
purchased the software.
Adobe Premiere Pro CS5
The trial version of Adobe Premiere Pro CS5 didn't include some features that depend on third-party software
components.
The following sequence presets, editing modes, importers, and exporters were excluded from the trial version of Adobe
Premiere Pro CS5:
• AVCHD
• AVC-Intra
• Canon XF MPEG-2
• Digital SLR
• HDV
• MPEG-2
• MPEG-2 Blu-ray
• MPEG-2 DVD
• Red (R3D)
• XDCAM EX
• XDCAM HD
• XDCAM HD422
The trial version of Adobe Premiere Pro CS5 didn't include the title templates or non-English speech-to-text
dictionaries.
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Adobe Media Encoder
The client application, such as Adobe Premiere Pro, installs codecs for Adobe Media Encoder. The limitations of the
trial version of Adobe Media Encoder are the same as the limitations of the application it was installed with.
Adobe Encore
There is no trial version of Adobe Encore. Adobe Encore is only available for use when Adobe Premiere Pro has been
activated.
Additional information
For information on activation, see the Adobe website.
For information on speech analysis models, see the Adobe website.
For information on formats that Adobe Premiere Pro can import, see "File formats supported for import".
For information on sequence presets and editing modes, see "Sequence presets and settings".
Supported file formats | Premiere Pro CS5
Formats that Adobe Premiere Pro CS5 can import
Formats that Adobe Premiere Pro CS5 can directly export
Formats that Adobe Premiere Pro CS5 can export through Adobe Media Encoder
Note: Support for some formats depends on installation of recent updates. See this page for details.
Supported file formats | Premiere Pro CS4
For supported file formats for Adobe Premiere Pro CS5, see this page: "Supported file formats - Adobe Premiere Pro
CS5"
This table lists the file formats that Adobe Premiere Pro CS4 can import and export. For more information about
importing and exporting files, see Adobe Premiere Pro CS4 Help.
Video file formats
Format
Import/Export support
Format details
3GPP Movie (.3gp)
Import and Export
QuickTime player required on Windows
Advanced Video Codec (.mts)
Import only
AVCHD (.m2ts, .mts)
Import only
DV stream (.dv)
Import and Export
Flash Video (.flv, .f4v)
Import and Export
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Microsoft AVI (.avi)
Import and Export
Export Windows only
Microsoft NetShow (.asf)
Import only
Windows only
MPEG-1 (.mpg)
Import and Export
Export Windows only
MPEG-2 (.m2v, .mpg)
Import and Export
MPEG-4 (.m4v)
Import and Export
Panasonic P2 (.mxf )
Import and Export
QuickTime Movie (.mov)
Import and Export
Shockwave Flash object (.swf )
Import only
Sony VDU File Format Importer (.dlx)
Import only
Windows only
Windows Media (.wma, .wmv)
Import and Export
Export Windows only
XDCam-EX movie (.mp4)
Import only
XDCam-HD movie (.mxf )
Import only
QuickTime player required on Windows
Image file formats
Note: Adobe Premiere Pro supports still-image formats in RGB or grayscale color modes only.
Format
Import/Export support
Format details
Adobe Illustrator and Illustrator sequence (.ai, Import only
.eps)
Adobe Photoshop and Photoshop sequence
(.psd)
Import only
Import does not support files that are CMYK,
Duotone, LAB, or Multichannel mode. PSDs
containing a 32-bit alpha channel are not
supported. Convert your image to an 8- or 16bit PSD before importing.
Adobe Premiere Title (.ptl, .prtl)
Import only
Animated GIF (.gif)
Import and Export
Windows only
Bitmap and Bitmap sequence (.bmp, .wbm,
.dib, .rle)
Import and Export
8-bit per channel (bpc) or better only. Alpha
channels in BMP files are not supported.
CompuServe GIF (.gif)
Import and Export
Encapsulated PostScript (.eps)
Import only
Icon file (.ico)
Import only
JPEG and JPEG sequence (.jpe, .jpg, .jfif)
Import and Export
PICT and PICT sequence (.pic, .pct, .pict)
Import only
QuickTime player required on Windows
Portable Network Graphics (.png)
Import and Export
Export in Mac OS X only
Windows only
Targa and Targa sequence (.tga, .icb, .vda, .vst) Import and Export
TIFF and TIFF sequence (.tif, .tiff)
Import and Export
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8-bit per channel (bpc) files only
9
Audio file formats
Format
Import/Export support
Format details
Adobe Sound Document (.asnd)
Import only
Advanced Audio Coding File (.aac)
Import and Export
Audio Interchange File Format (.aif, .aiff)
Import and Export
Audio Video Interleaved (.avi)
Import and Export
Dolby Digital (.ac3)
Import and Export
MPEG Audio (.m4a, .mp3)
Import and Export
MPEG Audio (.mpeg, .mpg)
Import and Export
QuickTime (.mov)
Import and Export
QuickTime player required on Windows
Windows Media Audio (.wma)
Import and Export
Windows only
Format
Import/Export support
Format details
Adobe Clip Notes (.pdf )
Import and Export
Adobe Premiere 6.x Library(.plb)
Import
Windows only
Adobe Premiere 6.x Project (.ppj)
Import
Windows only
Adobe Premiere 6.x Storyboard (.psq)
Import
Windows only
Adobe Premiere Pro Project (.prproj)
Import and Export
Adobe After Effects Project (.aep)
Import and Export
Production Premium or Master Collection
Advanced Authoring Format (.aaf )
Import and Export
Windows only
Batch list (.csv, .pbl, .txt, .tab)
Import
Edit Decision List (.edl)
Import and Export
After 3 free trial uses, purchase SurCode
encoder
Other file formats
Adobe Premiere Pro CS5 known issues and bugs (partial
list)
Important: Be sure to install the recent updates for Adobe Premiere Pro and Adobe Media Encoder. These updates fix
many bugs.
If you encounter a problem not mentioned here, submit a detailed bug report. You can also visit the Adobe Premiere
Pro user-to-user forum for assistance.
• Turning off thumbnails in the timeline results in better performance when opening populated sequence timelines.
(#2559596)
• Adobe Premiere Pro does not import .psb files (Photoshop large file support). Save the file in TIFF format to import
into Adobe Premiere Pro. (#2539821)
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• A red frame (that indicates an error frame) can appear in captured HDV footage. (#2516899)
• RED R3D files cannot be imported (Mac OS) or rendered correctly (Windows) when the media is located in a
double-byte file path. (#2455402, #2534074)
• VST audio plug-in parameters can be set to incorrect values when switching presets. (#2481384)
• Adobe Photoshop support between Adobe After Effects and Adobe Premiere Pro are not the same. Copying and
pasting complex Adobe Photoshop files between Adobe After Effects and Adobe Premiere Pro can result in
mismatched results. Adobe recommends using flattened Adobe Photoshop files when copying and pasting between
Adobe After Effects and Adobe Premiere Pro.
Playback stops, loops | Soundbooth, Premiere Pro | CS5,
CS5.5, CS6 | Mac OS
Issue
When you play audio or video files in Soundbooth or Adobe Premiere Pro, playback stops or loops after a short time.
It can stop or loop after a few frames to a few seconds.
Solution
Do one of the following:
• Remove the Aggregate Devices plist file.
1 Open the Finder and navigate to /YOUR_HD/Library/Preferences.
2 Rename the com.apple.audio.AggregateDevices.plist file, or move it to the trash.
3 Restart Soundbooth or Adobe Premiere Pro and retry.
• Log in to your computer as the root user. Once you are logged in as root, relaunch your Adobe software and repeat
the process that generated the error. After you have verified that the software functions correctly, you can return to
your regular user account. For information on enabling the root user, see the Apple documentation on enabling the
root user account, located here.
• Update your system software to Mac OS 10.7.x
Playback in Premiere Pro CS5 is slow or stops completely
while Photoshop is running in the background.
Issue
When you attempt to play or edit video in Adobe Premiere Pro CS5 with CUDA acceleration enabled, playback
performance in Adobe Premiere Pro is slow or stops completely. Adobe Photoshop is running in the background.
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Solution
Close Photoshop while you are working in Adobe Premiere Pro.
Additional information
This issue occurs on systems with Nvidia CUDA-enabled graphics processors (GPU). Photoshop doesn't release GPU
resources (video memory) to other applications while it's running in the background.
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Nikon D7000 footage stutters | Playback | Adobe
Premiere Pro CS5.5
Issue
When you play or scrub through a sequence that contains a clip based on a movie from a Nikon D7000 camera,
playback is not smooth.
Solution
Change the filename extension of the movie file from .mov to .mpg and reimport it.
Additional information
Adobe Premiere Pro can natively decode some movies wrapped in QuickTime containers, without using QuickTime
Player. Native decoding is much faster than going through the QuickTime component.
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When Adobe Premiere Pro imports .mov files from a Nikon D7000 camera, it mistakenly thinks that it must use the
QuickTime component for reading the file. By changing the filename extension to .mpg, you are telling Adobe Premiere
Pro to use its native MPEG decoding component, which is much faster.
If this solution doesn't work for you, come to the Adobe Premiere Pro user-to-user forum for assistance.
Multiplexed MPEG2-DVD files exported with PCM audio
from Adobe Media Encoder import with no audio.
Issue
When you export any source file to a multiplexed MPEG2-DVD file with the default PCM audio in Adobe Media
Encoder, the resulting file imports into Premiere without audio.
Solution
Export the source file using either MPEG audio or Dolby audio.
Additional information
The audio in the exported file is silent and no waveforms are drawn on import.
Movies have blue cast when exported through Adobe
Media Encoder from Adobe Premiere Pro CS5 or CS5.5
Issue
When you export a movie from Adobe Premiere Pro CS5.5 using the Adobe Media Encoder encoding queue, the movie
has a strong blue tint.
Solution
In Adobe Premiere Pro, apply the Crop effect to each clip that has the blue color cast. Leave the properties of the Crop
effect at their default values, so that the effect does nothing to the image.
If you have multiple clips with this problem, you can create a new transparent video clip. Put it in the topmost video
track, and apply the Crop effect to the transparent video clip.
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Additional information
The blue color cast occurs because the order of the R, G, B, and A channels is being misinterpreted at one stage of
processing. The application of the Crop effect forces the color channels into the correct order without modifying the
image. Other effects can be used for the same purpose. The Crop effect is suggested because of its simplicity and
because its default settings don't affect the image.
The problem appears to be specific to QuickTime movies using codecs that encode video data channels in the order
ARGB.
If this solution doesn't work for you, come to the Adobe Media Encoder user-to-user forum for assistance.
Message "Media Encoder update available" when
exporting from Premiere Pro CS5
Issue
When you export a sequence from Adobe Premiere Pro CS5, the message "Media Encoder update is available" appears
and Adobe Media Encoder fails to start. The most recent update for Adobe Media Encoder (AME) is installed.
Solution
If you installed Adobe Premiere Pro in a folder other than the default location, put a shortcut to the Adobe Media
Encoder (AME) application in the Adobe Premiere Pro folder. Then, Adobe Premiere Pro can find AME and launch it.
1 In Windows Explorer, go to the C:\Program Files\Adobe\Adobe Media Encoder CS5\ folder.
2 Right-click "Adobe Media Encoder" or "Adobe Media Encoder.exe", and choose "Create Shortcut". A shortcut to the
AME application is placed in the same folder.
3 Copy the shortcut to your Adobe Premiere Pro folder. For example, if you installed Adobe Premiere Pro on the E:
drive, copy the shortcut that you created to E:\Program Files\Adobe\Adobe Premiere Pro CS5\.
4 Rename the shortcut from "Shortcut to Adobe Media Encoder.exe" to "Adobe Media Encoder". If you have your
operating system set to show file-name extensions, keep the .lnk filename extension.
5 Restart Adobe Premiere Pro.
Additional information
See this forum thread for more information and to discuss this issue: http://forums.adobe.com/thread/717697
For information about the Adobe Premiere Pro CS5 (5.0.2) update, see this page.
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Lens Flare effects created in Premiere Pro CS4 preview
and render with artifacts in Premiere Pro CS5
Issue
When you open an Adobe Premiere Pro CS4 project that contains a Lens Flare effect in Adobe Premiere Pro CS5, the
center of the flare has an X-shaped crosshair artifact.
Solution
Delete the Lens Flare effect from the clip and add a new Lens Flare effect in Adobe Premiere Pro CS5.
Additional information
Copies created from the CS4 Lens Flare display the same artifact as the original. To resolve the issue, create a Lens Flare
from scratch in Adobe Premiere Pro CS5.
Getting Started with Adobe Premiere Pro
Resources for novices
If you're new to video editing and Adobe Premiere Pro, check out Getting started withAdobe Premiere Pro to learn the
basics.
Resources for experienced video editors
If you're an experienced video editor who is just beginning to learn Adobe Premiere Pro, this article is a good place to
start: Resources for editors familiar with Final Cut Pro or Avid Media Composer.
To learn about what's new and changed in Adobe Premiere Pro CC (7.0), start here. To learn about what's new and
changed in Adobe Premiere Pro CC (7.0.1), start here. To learn about what's new and changed in Adobe Premiere Pro
CS6, start here.
Here are recommended resources for learning more about Adobe Premiere Pro:
• Premiere Pro Help documents and Help & Support pages in several languages
• Community Help search for Premiere Pro
• An Editor's Guide to Adobe Premiere Pro
• Getting started with Premiere Pro CS5.5, by video2brain
• Getting started with Premiere Pro CS6, by video2brain
• Premiere Pro CS6: Learn By Video, by video2brain
• Premiere Pro CS5: Learn By Video by video2brain
• Video tutorials on Adobe TV and Video Workshop
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• Premiere Pro CS5 Classroom in a Book
• Premiere Pro team blog
• Premiere Pro team Facebook page and Twitter feed
• Best of Premiere Pro by Eran Stern
• Jarle Leirpoll's PremierePro.net
JRun 4: Manually Configuring External Web Server
Connectors
There may be times when it is necessary to manually configure JRun's external web server connector in order to
establish the connection between the JRun server and the web site. This article will demonstrate the steps required for
manually configuring a connection to an Apache, IIS and iPlanet web site.
JRun's Web Server Configuration tool (wsconfig.jar) uses JNDI to discover running JRun servers. If the wsconfig tool
is unable to automatically locate a JRun server (perhaps while setting up a distributed system) you can still manually
configure the connection by following the instructions in this article.
• Setup steps common to each web server
• Apache Configuration
• Microsoft IIS Configuration
• iPlanet 4 Configuration
• iPlanet 6 Configuration
Setup steps common to each web server
For these examples, we will assume the use of three JRun servers:
1 Server1 (on proxy port 51001 - connecting to Apache 2.x)
2 Server2 (on proxy port 51002 - connecting to IIS 5)
3 Server3 (on proxy port 51003 - connecting to iPlanet 4 or 6)
We will also assume that the {jrun-root} directory is C:\jrun4.
Step 1: Create the following directories under {jrun-root}\lib (one for each connected web site):
C:\jrun4\lib\wsconfig\1 (this folder will contain configuration information for Apache)
C:\jrun4\lib\wsconfig\2 (this folder will contain configuration information for IIS)
C:\jrun4\lib\wsconfig\3 (this folder will contain configuration information for iPlanet)
Step 2: Create a file namedwsconfig.properties in the C:\jrun4\lib\wsconfig directory. The wsconfig.properties file
contains the data that the Web Server Configuration tool uses to maintain web server configuration information. It
should contain the following information (actual locations should reflect your specific installation directories):
#JRun Web Server Configuration File #Fri May 23 10:19:20 EDT 2003 1=Apache,C:/Apache
Group/Apache2/conf,"","","" 1 .srv=localhost,"server1" 2 =IIS,1,false,"" 2 .srv=localhost,"server2" 3
=NES,C:/Netscape/Server4/https-servername/config 3 .srv=localhost,"server3"
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Step 3 - Configure the Web Server(s).
Apache Configuration:
1 Populate the C:\jrun4\lib\wsconfig\1 directory with the following files:
• jrunserver.store - create a file called jrunserver.store and enter the following information:
proxyservers=127.0.0.1:51001
(Notice that 51001 corresponds to the port assigned to Server1).
• mod_jrun20.so (extract the appropriate file for your operating system from C:\jrun4\lib\wsconfig.jar)
• Note:mod_jrun20.so supports Apache 2.x web servers. To connect to Apache 1.3.x, usemod_jrun.so.
2 Edit the Apache configuration file (located in{apache-root}/conf/httpd.conf ) and add the following section at the
end of the file:
3 # JRun Settings LoadModule jrun_module c:/jrun4/lib/wsconfig/1/mod_jrun20.so <IfModule mod_jrun.c>
JRunConfig Verbose false JRunConfig Apialloc false JRunConfig Ssl false JRunConfig Ignoresuffixmap false
JRunConfig Serverstore c:/jrun4/lib/wsconfig/1/jrunserver.store JRunConfig Bootstrap 127.0.0.1:51001
#JRunConfig Errorurl <optionally redirect to this URL on errors> AddHandler jrun-handler .jsp .jws </IfModule>
Note the following entries from the Apache configuration file, above:
• LoadModule jrun_module c:/jrun4/lib/wsconfig/1/mod_jrun20.so - points to the folder and file name of the
Apache connector
• JRunConfig Serverstore c:/jrun4/lib/wsconfig/1/jrunserver.store - points to the location of the jrunserver.store
file
• JRunConfig Bootstrap 127.0.0.1:51001 - corresponds to defined port for Server1
Microsoft IIS Configuration:
1 Extract the jrunwin32.dll from the C:\jrun4\lib\wsconfig.jar and copy it to C:\jrun4\lib\wsconfig\
2 Extract the jrun.dll from C:\jrun4\lib\wsconfig.jar and copy it to C:\jrun4\lib\wsconfig\2
3 Create a jrun.ini file in C:\jrun4\lib\wsconfig\2 . It should contain the following information:
verbose=false scriptpath=/JRunScripts/jrun.dll serverstore=C:/JRun4/lib/wsconfig/2/jrunserver.store
bootstrap=127.0.0.1:51002 apialloc=false ssl=false ignoresuffixmap=false #errorurl=<optionally redirect to this
URL on errors>
4 Create the jrunserver.store file in C:\jrun4\lib\wsconfig\2 Edit as follows:
proxyservers=127.0.0.1:51002
5 Using the IIS Management Console add a virtual directory named JRunScripts to the web site The Local Path
property of the folder should point toC:\jrun4\lib\wsconfig\2 and Execute Permissions must be set to "Scripts and
Executables"
6 Add the JRunConnector Filter to the ISAPI Filter properties of the web site by:
• Right clicking on the web site
• Selecting the ISAPI Filters tab
• Click the Add button
• In the "Filter Name" text box, enter "JRun Connector Filter"
• In the "Executable" text box, browse to or enter"C:\jrun4\lib\wsconfig\2\jrun.dll"
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• Restart the World Wide Web Publishing service (in Control Panel) and check the ISAPI Filter property for the
web site. The JRun Connector Filter should show a high priority with a green arrow pointing upwards.
iPlanet 4 Configuration:
1 Extract the jrun_nsapi35.so file from the C:\jrun4\lib\wsconfig.jar file and copy it to theC:\jrun4\lib\wsconfig\3
folder.
2 Create a jrunserver.store file in the C:\jrun4\lib\wsconfig\3 folder. Edit it as follows:
proxyservers=127.0.0.1:51003
3 Add the following to the Init section of the obj.conf file for the iPlanet server (note each Init is a single line):
Init fn="load-modules" shlib="C:/JRun4/lib/wsconfig/2/jrun_nsapi35.dll" funcs="jruninit,jrunfilter,jrunservice"
Init fn="jruninit" serverstore="C:/JRun4/lib/wsconfig/3/jrunserver.store" bootstrap="127.0.0.1:51003"
verbose="false" apialloc="false" ssl="false" ignoresuffixmap="false"
4 Add the following to the Object name="default" section of the obj.conf file:
NameTrans fn="jrunfilter" serverstore="C:/JRun4/lib/wsconfig/3/jrunserver.store" ObjectType fn=type-by-exp
exp=*.jsp type="jrun-internal/" ObjectType fn=type-by-exp exp=*.jws type="jrun-internal/" Service
method=(GET|POST) type="jrun-internal/" fn="jrunservice"
5 Add the following to the end of the obj.conf file:
<Object name="jrun"> PathCheck fn="jrunfilter" Service fn="jrunservice" </Object>
6 Restart the web server.
iPlanet 6 Configuration:
1 Use steps 1 and 2 of iPlanet 4 configuration
2 Add the following to the object-default section of the obj.conf file:
NameTrans fn="jrunfilter" serverstore="C:/JRun/lib/wsconfig/3/jrunserver.store" bootstrap="127.0.0.1:51003"
ObjectType fn=type-by-exp exp=*.jsp type="jrun-internal/" ObjectType fn=type-by-exp exp=*.jws type="jruninternal/" Service method=(GET|POST) type="jrun-internal/" fn="jrunservice"
3 Add the following to the end of the obj.conf file:
<Object name="jrun"> PathCheck fn="jrunfilter" Service fn="jrunservice" </Object>
4 Add the following to the end of the magnus.conf file (note each Init is a single line):
Init fn="load-modules" shlib="C:/JRun/lib/wsconfig/3/jrun_nsapi35.dll" funcs="jruninit,jrunfilter,jrunservice" Init
fn="jruninit" serverstore="C:/JRun/lib/wsconfig/3/jrunserver.store" bootstrap="127.0.0.1:51003" verbose="false"
apialloc="false" ssl="false" ignoresuffixmap="false"
5 Restart the web server.
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Install additional speech libraries | Premiere Pro CC (8.1)
and earlier
Note: Starting with Premiere Pro CC 2014 (8.2), the Speech-to-Text feature or Speech Analysis functionality is
removed.You can no longer analyze any media and generate speech-to-text metadata in Premiere Pro CC 2014 (8.2) or
later. You can, however, continue to view the speech-to-text metadata in Premiere Pro CC 2014 (8.2) or later for any clips
that were previously analyzed using Premiere Pro CC 2014 (8.1) or earlier versions.Please see Speech analysis for
workarounds and for more information.
The Speech Analysis tool in Adobe Premiere Pro and Prelude allows you to examine the audio of a video file for an
automatic transcription. However, the tool only transcribes the audio of the language that was originally installed.
Additional language packs are available for download. They allow Adobe Premiere Pro and Prelude to transcribe a
greater variety of languages. You can see the available languages in the Speech section of Analyze Content dialog box.
Uninstalled packs are listed, but are dimmed and can't be selected.
Use the following sections to auto-download or manually download speech libraries for your version of Premiere Pro.
Automatic download instructions | Premiere Pro CC and Prelude CC
Adobe Premiere Pro CC and Prelude CC feature an easy-to-use workflow for installing speech libraries:
1 In Adobe Premiere Pro CC or Prelude CC, choose Window > Extensions > Adobe Exchange.
2 In the Adobe Exchange panel, click the search field.
3 Type in the language that you would like to install. Press Enter and the appropriate language pack appears.
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4 Click the language pack. On the details page, click Free.
5 Agree to the licensing agreement. Download and installation are automatic from here.
Manual download instructions
To manually download an additional speech library, click the link for your language, operating system, and Premiere
Pro version.
Jump to:
Speech Analysis Models for Premiere Pro CC and CS6
For Windows
Name
Size
Adobe Speech Analysis Model — American English
139 MB
Adobe Speech Analysis Model — International English
285 MB
Adobe Speech Analysis Model — French
303 MB
Adobe Speech Analysis Model — German
127 MB
Adobe Speech Analysis Model — Italian
128 MB
Adobe Speech Analysis Model — Japanese
126 MB
Adobe Speech Analysis Model — Korean
111 MB
Adobe Speech Analysis Model — Spanish
181 MB
For Mac OS
Adobe Speech Analysis Model — American English
146 MB
Adobe Speech Analysis Model — International English
285 MB
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Adobe Speech Analysis Model — French
295 MB
Adobe Speech Analysis Model — German
131 MB
Adobe Speech Analysis Model — Italian
133 MB
Adobe Speech Analysis Model — Japanese
130 MB
Adobe Speech Analysis Model — Korean
118 MB
Adobe Speech Analysis Model — Spanish
181 MB
Speech Analysis Models for Adobe Premiere Pro CS5.5
For Windows
Name
Size
Adobe Speech Analysis Model — International English
600 MB
Adobe Speech Analysis Model — French
393 MB
Adobe Speech Analysis Model — German
221 MB
Adobe Speech Analysis Model — Italian
190 MB
Adobe Speech Analysis Model — Japanese
215 MB
Adobe Speech Analysis Model — Korean
179 MB
Adobe Speech Analysis Model — Spanish
352 MB
For Mac OS
Adobe Speech Analysis Model — International English
590 MB
Adobe Speech Analysis Model — French
380 MB
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Adobe Speech Analysis Model — German
224 MB
Adobe Speech Analysis Model — Italian
198 MB
Adobe Speech Analysis Model — Japanese
217 MB
Adobe Speech Analysis Model — Korean
188 MB
Adobe Speech Analysis Model — Spanish
347 MB
Speech Analysis Models for Adobe Premiere Pro CS5
For Windows
Name
Size
Adobe Speech Analysis Model — International English
600 MB
Adobe Speech Analysis Model — French
393 MB
Adobe Speech Analysis Model — German
221 MB
Adobe Speech Analysis Model — Italian
190 MB
Adobe Speech Analysis Model — Japanese
215 MB
Adobe Speech Analysis Model — Korean
179 MB
Adobe Speech Analysis Model — Spanish
352 MB
For Mac OS
Adobe Speech Analysis Model — International English
590 MB
Adobe Speech Analysis Model — French
380 MB
Adobe Speech Analysis Model — German
224 MB
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Adobe Speech Analysis Model — Italian
198 MB
Adobe Speech Analysis Model — Japanese
217 MB
Adobe Speech Analysis Model — Korean
188 MB
Adobe Speech Analysis Model — Spanish
347 MB
Speech Analysis Models for Adobe Premiere Pro CS4
For Windows
Name
Size
Adobe Speech Analysis Model — International English
445 MB
Adobe Speech Analysis Model — French
351 MB
Adobe Speech Analysis Model — German
199 MB
Adobe Speech Analysis Model — Italian
133 MB
Adobe Speech Analysis Model — Japanese
91 MB
Adobe Speech Analysis Model — Korean
148 MB
Adobe Speech Analysis Model — Spanish
256 MB
For Mac OS
Adobe Speech Analysis Model — International English
443 MB
Adobe Speech Analysis Model — French
343 MB
Adobe Speech Analysis Model — German
190 MB
Adobe Speech Analysis Model — Italian
127 MB
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Adobe Speech Analysis Model — Japanese
81 MB
Adobe Speech Analysis Model — Korean
139 MB
Adobe Speech Analysis Model — Spanish
248 MB
Error "Encoding Failed. Could not read from the source"
| Adobe Media Encoder CS4 or later | Windows
Issue
When you try to encode media with Adobe Media Encoder CS4 or later in Windows, an error dialog box appears.
When you click the error icon, the following error message appears in the AMEEncodingErrorLog.txt file:
"Encoding Failed. Could not read from the source. Please check if it has moved or been deleted."
You had a previous version of Adobe Premiere Pro or Creative Suite on your computer, but removed it.
Solutions
Do one or both of the following solutions:
Solution 1: Create a shortcut to the Adobe Premiere Pro executable file and rename the
shortcut to Adobe Premiere.
Move the shortcut to C:\Program Files\Common Files\Adobe\dynamiclink (Windows XP), or C:\Program Files
(x86)\Common Files\Adobe\dynamiclink\CS5 (Vista, or Windows 7).
1 Close all Adobe applications.
2 In Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Premiere Pro CS4, or C:\Program
Files\Adobe\Adobe Premiere Pro CS5 & CS5.5. (If you installed Adobe Premiere Pro in a location other than the
default of C:\Program Files\Adobe, then navigate to your custom installation location.)
3 Right-click the Adobe Premiere Pro.exe (which can appear without the .exe extension) and choose Create Shortcut.
4. Rename the new shortcut Premiere.
Important: The name of the shortcut must be exactly Premiere with no other characters.
1 Open a second Windows Explorer window, and navigate to C:\Program Files\Common
Files\Adobe\dynamiclink(Windows XP), or C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS5
(Vista, or Windows 7).
2 Move the Premiere shortcut that you created into the dynamiclink folder.
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Solution 2: Remove and reinstall all versions of all Adobe Premiere Pro components, and all
versions of all Adobe Creative Suite components.
?
1. Do one of the following:
• Windows XP: Choose Start > Control Panel > Add Or Remove Programs.
• Windows Vista or Windows 7: Choose Start > Control Panel > Uninstall A Program.
?
In the list of installed programs, select all of the following that appear:
• Adobe Premiere Pro CS4
• Adobe Premiere Pro CS5
• Adobe Premiere Pro CS5.5
• Adobe Creative Suite 4 Production Premium
• Adobe Creative Suite 5 Production Premium
• Adobe Creative Suite 5.5 Production Premium
• Adobe Creative Suite 4 Master Collection
• Adobe Creative Suite 5 Master Collection
• Adobe Creative Suite 5.5 Master Collection
1 Click Change/Remove (Windows XP) or Uninstall (Windows Vista or Windows 7).
2 Follow the onscreen instructions to remove all components of Adobe Premiere Pro (including all versions of Adobe
Encore, and Adobe OnLocation) or Creative Suite.
3 Reinstall your Adobe software.
Crash | Eyedropper tools | Premiere Pro CS5.5 (Premiere
Pro 5.5.2 udpate)
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Issue
When you use an eyedropper from any of the Adobe Premiere Pro effects to sample a color, Adobe Premiere Pro
crashes.
Solution
Do one of the following:
• Update to Mac OS 10.6 Snow Leopard or Mac OS 10.7 Lion
• Uninstall Adobe Premiere Pro CS5.5.2, then reinstall and do not update beyond CS5.5.1. Information on obtaining
the 5.5.1 update is available here: http://adobe.ly/ogJSts
Additional information
The problem only happens if the Adobe Premiere Pro 5.5.2 update is installed and only if the software is running on
Mac OS 10.5.8.
Can't capture DV, HDV video
Issue
When you try to capture DV or HDV video in Adobe Premiere Pro CS4 or later, the Record button in the Capture panel
is dimmed. You cannot start capture. The Capture panel also displays one of these errors:
• "Capture Device Offline."
• "Can't activate recorder. Try resetting camera."
Or when you capture video in Adobe Premiere Pro CS4 or later, the capture process unexpectedly stops after a short
time or several minutes.
Solutions
Do the following steps in order. Try to start capture in Adobe Premiere Pro after you complete each step. Steps 1-3 are
about hardware setup. Steps 4-8 are about software configuration. If you still cannot start capture after you have
completed steps 1-8, then go to the advanced troubleshooting in steps 9-16. If you are able to start capture, but the
capture process stops after a short time, then go to steps 17-26.
Solution 1: Verify the basic setup of your video device.
If you are capturing from a camcorder or VTR, then verify that the device is turned on and in playback mode (called
VCR or VTR mode). Verify that the videotape has not been advanced to its end. If you are capturing from an analogto-digital converter, then verify that both the converter and its analog input source are turned on. Also make sure that
they're connected correctly, and are in the correct input/output mode. See the converter's documentation for
instructions.
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Solution 2: Connect the device with IEEE 1394 (FireWire).
Connect the device directly to an IEEE 1394 (FireWire) port on your computer. Do not connect the device to a multiport hub or to another IEEE 1394 device. If the device can output video over either USB or IEEE 1394, then configure
it to output over IEEE 1394. See the device's documentation for instructions.
Note: Adobe Premiere Pro CS4 and later do not natively support capture of video over USB or USB 2.0 connections.
To capture video from USB-only devices, use Adobe Premiere Elements or a third-party application, or install a thirdparty capture card.
Solution 3: Configure the device to output the correct digital video format.
Note: If you are capturing from a DV-only camcorder, then skip this step and go to step 4. Some video devices can
output more than one digital video format. Determine whether your device has a button, a switch, or a menu setting
that changes its output format. See the device's documentation for instructions.
Important: If you change your device's output format, then close the Capture panel. Then, disconnect the device from
the computer, reconnect the device, and reopen the Capture panel. Settings on some HDV camcorders and VTRs
downsample HDV source material to DV resolution during output. If you are capturing HDV video, then disable any
device setting that downsamples HDV video.
• Some Sony HDV devices have a menu setting called i.LINK CONV. If this item is set to ON, then the device
downsamples HDV video during output. If your device has an i.LINK CONV setting, then set it to OFF.
• Some Canon HDV devices have a menu setting called DV OUTPUT. If this item is set to DV LOCK, then the devices
downsample HDV video during output. If your device has a DV OUTPUT setting, then set it to HDV/DV.
• Some other HDV devices have an AUTO option for the output format. AUTO isn't always reliable. If your device
has such an option, then select DV or HDV instead of AUTO. If you capture from an analog-to-digital converter
that can output video in multiple formats (MPEG-2, H.264, and so on), then select DV as the output format. If your
converter cannot output in DV format, then use the converter's bundled software to capture video. Then, import the
captured clips into an Adobe Premiere Pro project. If your device is compatible with both the NTSC and PAL
standards, then select the correct standard on the device.
Note: Not all devices can process both NTSC and PAL videotapes. For example, if you have a PAL videotape, then do
not play it in an NTSC-only device.
Solution 4: Choose the correct capture format in Adobe Premiere Pro.
The capture format that you choose in Adobe Premiere Pro must match the format that the device is outputting to the
computer. For example, if the capture format is set to DV but the device is outputting HDV video, then you can't start
capture. When you create a project, the New Project dialog includes a Capture Format pop-up menu, which has two
options: DV and HDV. The format that you choose from this menu is the project's initial capture format, but you can
change this setting. To identify a project's current capture format and change it if necessary, do the following:
1 Choose Project > Project Settings > General.The current capture format (DV or HDV) appears in the Capture
Format pop-up menu.
2 (Optional) If the capture format does not match the format of the video that you are capturing, then choose the other
option from this menu.
3 Click OK.
Note: Alternatively, you can change the capture format in the Settings tab of the Capture panel. Click Edit in the
Capture Settings section, choose a format from the Capture Format menu, and then click OK. Playback quality can be
poor if you add DV clips to an HDV sequence, or if you add HDV clips to a DV sequence. To preserve playback quality,
add captured clips to a sequence with a format that matches the format of the video you captured. For details, see Create
A Sequence in Adobe Premiere Pro CS4 Help, or Create a Sequence in Adobe Premiere Pro CS5 Help.
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Solution 5: Choose the correct device control settings, or disable device control.
Sometimes, you can't start capture if the device control settings are incorrect. For information on setting up, viewing,
or changing the settings for device control, see Set up device control in Adobe Premiere Pro CS5 Help.
If you cannot start capture after you have verified or changed the device control settings, then disable device control.
For information on disabling device control, see Disable device control in Adobe Premiere Pro CS5 Help.
Note: When device control is disabled, start playback on the device manually.
Solution 6: Use the Legacy FireWire driver (Windows 7 x64)
1 Click the Windows start button; type "device manager" into the Search box and select Device Manager
2 Swivel open the "IEEE 1394 Bus host controllers" item
3 Right-click on your listed 1394 controller; select "Update Driver Software"
4 Click the "Browse my computer for driver software" button, followed with the "Let me pick from a list" button
5 Select the option that has "(Legacy)" at the end of the name; click Next and let Windows install the driver
6 Close out of dialogs and retry capture
Solution 7: (Mac OS) Install or reinstall the current version of Apple QuickTime.
Download and install (or reinstall) the current version of QuickTime from the Apple website at
www.apple.com/quicktime/download. For assistance with installing QuickTime, see the Apple Support site at
http://support.apple.com or contact Apple.
Solution 8: Create and log on to a new local administrator account.
Damaged or incorrect permissions in your user account can prevent Adobe Premiere Pro from writing required
registry keys upon the first successful capture. Create a local administrator account and then try to start capture in the
new account.
To create a new local administrator account:
• Windows XP: Choose Start > Help And Support and see the article "To add a new user to the computer;" or contact
your system administrator.
• Windows Vista or Windows 7: See Create local administrator account | Windows 7, Vista (kb404912).
• Mac OS: SeeInstall or run the Adobe application from within a new user account (Mac OS) (kb404927).
When you have created a new local administrator account, do the following tasks:
1 Choose Start > Log Off (Windows), or Apple Menu > Log Out (Mac OS).
2 Log on to the new account.
3 Open Adobe Premiere Pro.
4 Create a project with the correct preset. (See Step 4 above.)
5 Adjust the device control settings. (See Step 5 above.)
6 Choose File > Capture.
If you cannot start capture in the new account, then go to Advanced Troubleshooting. If you can start capture in the
new account, then stop the capture after a few seconds, log off, and log on to your original account.
(Mac OS) In the original account, re-create the Adobe Premiere Pro preferences files. Rename the 4.0 or 5.0 folder (for
example, to Old 4.0 or Old 5.0) in the /Users/[your user name]/Library/Application Support/Adobe/Premiere Pro
folder.
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Open Adobe Premiere Pro and try again to start capture. If you still cannot capture in the original account, then migrate
to the new account.
Advanced troubleshooting
If you cannot start capture after you have completed all of the steps above, then do the following advanced
troubleshooting steps in order. Try to start capture in Adobe Premiere Pro after you complete each step.
Solution 9: Disconnect other IEEE 1394 devices, and change the IEEE 1394 connection.
Disconnect all other IEEE 1394 devices from your computer, and then do one or both of the following tasks:
1 Connect the device to a different IEEE 1394 port on your computer.
2 Use a different IEEE 1394 cable.
Solution 10: Disable startup items and non-essential services, and close other applications.
Startup items and services that run in the background sometimes interfere with video capture. (Startup items are
programs that start automatically with Windows and services are specialized programs that perform functions to
support other programs.) Disable startup items and non-essential services, and close all other open applications, before
you open Adobe Premiere Pro. To disable startup items and non-essential services, see one of these TechNotes:
• "Disable startup items and services (Windows XP)" (TechNote kb404984).
• "Restart Windows in a modified mode (Windows 7, Windows Vista)" (TechNote kb404913).
Solution 11: (Mac OS) Test capture in iMovie.
Try to capture video from your device in Apple iMovie. For assistance with setting up capture in iMovie, see the iMovie
Help or contact Apple. If you cannot capture in iMovie, then go to Step 11. If you can capture in iMovie, and you have
completed all of the steps above, then your installation of Adobe Premiere Pro could be damaged. Use the Adobe
Premiere Pro uninstaller, the Creative Suite suite uninstaller, or the Creative Cloud uninstaller in
/Applications/Utilities/Adobe Installers to remove Adobe Premiere Pro. Then reinstall Adobe Premiere Pro and all
available updates, and review or repeat Steps 1 through 7 in this document.
Solution 12: Identify and disable third-party DirectShow video capture filters.
DirectShow video capture filters from manufacturers other than Microsoft can interfere with the ability of Adobe
Premiere Pro to capture from DV and HDV video devices. To identify and disable third-party capture filters, do the
following:
1 Close all open applications.
2 Download and install Microsoft GraphEdit.
3 Open GraphEdit.
4 Choose Graph > Insert Filters.
5 In the list of filters, click the plus sign (+) to the left of Video Capture Sources.
6 Expand each of the individual items in the Video Capture Sources section and note the filenames of the capture
source filters installed on your system.
7 In Windows Explorer, navigate to those files and rename them to change the filename extension to .old.
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Important: Do not disable the file ksproxy.ax. Adobe Premiere Pro uses the Microsoft capture filter ksproxy.ax to
capture video.
?
Close GraphEdit.
Solution 13: Restart the computer.
Solution 14: Test video capture with a third-party video capture application.
Try to capture video with one of these third-party applications, which use the same capture protocols as Adobe
Premiere Pro:
• Use LifeFlix (http://www.lifeflix.com) to test DV capture (Mac OS).
• Use WinDV (http://windv.mourek.cz) to test DV capture (Windows XP).
• Windows Movie Maker (http://windows.microsoft.com/en-us/windows-live/movie-maker#t1=overview) to test
DV capture (Windows 7, Windows 8).
• Use HDVSplit (http://www.xmarks.com/site/strony.aster.pl/paviko/hdvsplit.htm) to test HDV capture.
If you cannot capture in these applications, then go to Step 11 and Step 12. If you can capture in these applications, and
you have completed all of the steps above, then your installation of Adobe Premiere Pro could be damaged. Use the Add
Or Remove Programs Control Panel (Windows XP) or the Programs And Features Control Panel (Windows Vista or
Windows 7) to uninstall Adobe Premiere Pro. Then, reinstall Adobe Premiere Pro and all available updates, and review
or repeat Steps 1 through 6 of this document.
Solution 15: (Windows XP only) Refresh the IEEE 1394 device listings in the registry.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the
registry, which contains critical system and application information. Make sure to back up the registry before editing
it. For more information about the registry, see the Windows documentation or contact Microsoft.
To refresh the IEEE 1394 device listings in the Windows XP registry:
1 Close all open applications.
2 Disconnect all IEEE 1394 devices.
3 Choose Start > Run. Type regedit in the Open text box, and then press Enter. The Registry Editor opens.
4 In the Registry Editor, navigate to this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\1394
5 Right-click the 1394 folder and select Permissions.
6 On the Security tab, select Everyone in the Group Or User Names panel. Select Allow Full Control in the
Permissions For Everyone panel. Click OK.
7 Right-click the 1394 folder and select Delete.
8 Click Yes to confirm the deletion.
9 Restart the computer.
10 Connect your video device to an IEEE 1394 port on the computer and turn on the device. Windows reloads the
device information into the registry.
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Solution 16: Try to capture on a different computer.
If you have completed all of these steps and you still cannot capture in Adobe Premiere Pro, then try to capture on a
different computer. If you cannot start capture on a different computer, then your video device could be
malfunctioning. Contact the device's manufacturer for support. If you can start capture on another computer, then your
computer's IEEE 1394 interface could be malfunctioning. Contact the manufacturer of your computer or the
manufacturer of your IEEE 1394 card for support.
Capture begins, but stops unexpectedly.
Solution 17: Capture to a hard drive that has sufficient free space.
If the scratch disk for captured video runs out of free space, then capture stops suddenly.
Digital video requires a large amount of storage space. For example, the storage requirement for DV video is
approximately 13 GB per hour.
To see how much space is available on the current scratch disk, look in the Capture Locations section of the Settings
pane of the Capture panel.
If the scratch disk doesn't have enough free space to store the full duration of the video you are capturing, then delete
files or remove unused program. Or, capture to a drive that has sufficient space.
To change the scratch disk for captured video:
1
Open a project in Adobe Premiere Pro.
2
Choose Project > Project Settings > Scratch Disks.
3
Click Browse in the Captured Video section of the Scratch Disks tab.
4
Select a folder on the hard drive that you want to use, or create a folder.
5
Click Choose (Mac OS) or OK (Windows).
6
Click OK to close the Project Settings window.
Solution 18: Capture to a hard drive that has sufficient speed.
If you are capturing DV or HDV video, then use a hard drive that has a rotational speed of at least 7,200 rpm. Use an
internal hard drive if possible. If you must use an external hard drive, then use an IEEE 1394 (FireWire) or USB 2.0
external drive. Also, use high-quality cables to connect the drive directly to an IEEE 1394 or USB 2.0 port on your
computer. Do not connect the drive to a multi-port hub or to another drive.
If you are capturing HD or uncompressed SD video, then use a striped disk array (RAID 0).
To change the scratch disk for captured video, see Solution 17.
Solution 19 (Windows only): Capture to an NTFS-formatted hard drive.
If the scratch disk for captured video is formatted in the FAT32 file system, then the capture process can stop suddenly,
even if the drive has available space. The capture stops because FAT32 limits file sizes to a maximum of 4 GB
(approximately 18 minutes of DV video).
To determine the format of a hard drive:
1
In Windows Explorer, choose Start > My Computer (Windows XP) or Start > Computer (Windows Vista).
2
Right-click on the icon for a hard drive and choose Properties.
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3
Look at File System in the General tab of the Properties window.
If the current scratch disk for captured video is a FAT32 drive, then choose an NTFS-formatted drive instead. To change
the scratch disk for captured video, see Solution 1.
Solution 20: Repair and defragment the hard drive.
Capture can stop unexpectedly if the hard drive is damaged or fragmented. Repair and defragment the scratch disk for
captured video. For instructions, see one of these TechNotes:
•
"Repair and defragment hard disks (Windows XP)" (TechNote kb404981)
•
"Repair and defragment hard disks (Windows Vista)" (TechNote kb405610)
•
"Defragment the hard disk and check for errors (Mac OS X)" (TechNote kb404929)
Solution 21 (Camcorder capture only): Use the camcorder's AC power adapter.
Capture from a camcorder can stop suddenly if the camcorder is drawing power only from its battery. Connect the
camcorder to an AC power source (wall socket) before you start capturing.
Solution 22: Quit other applications and temporarily disable anti-virus software.
If other applications are running, then another application's use of the hard drive or of other system resources can cause
capture to stop suddenly. Quit all other open applications before you start capture, and do not open other applications
until you have finished capturing your video.
If anti-virus or other security software is installed on your computer, then temporarily disable it before you start
capture. When you have finished capturing, re-enable the anti-virus or other security software. For instructions, see the
software's documentation.
Solution 23: Disable the screen saver and any other automatic system events.
Capture can stop suddenly because of the start of an automatic system event, such as a screen saver.
If you use a screen saver or have configured other automatic system events, then temporarily disable them before you
start capture. (Automatic system events include events related to power-saving settings or software updates.)
Solution 24 (Windows only): Disable startup items and non-essential services.
Startup items and services that run in the background can cause capture to stop suddenly. (Startup items are programs
that start automatically with Windows and services are specialized programs that perform functions to support other
programs.) Disable startup items and non-essential services before you start capture.
To disable startup items and non-essential services, see one of these TechNotes:
•
"Disable startup items and services (Windows XP)" (TechNote kb404984).
•
"Restart Windows in a modified mode (Windows Vista)" (TechNote kb404913).
Solution 25: Identify videotape problems.
Capture can stop suddenly if the videotape from which you are capturing is damaged. To identify a damaged segment,
preview the videotape on a camcorder's LCDn screen or on a monitor connected to a VCR/VTR. Or, try dubbing
(copying) the videotape.
Capture can also stop suddenly at the boundary between different formats on the same videotape. (For example,
capture can stop if both DV and HDV video are recorded on the same tape). If your tape holds mixed formats, then
start a new capture session for each format.
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Solution 26: Disable the Abort Capture On Dropped Frames option.
Video frames that are not saved to disk during the capture process are called dropped frames. The Abort Capture On
Dropped Frames option determines whether dropped frames cause the application to stop capturing.
By default, Abort Capture On Dropped Frames is not enabled. If it has been enabled, then you can disable it. If you have
been experiencing dropped frames during capture, then capturing with this option disabled prevents the dropped
frames from stopping capture. However, the quality of your captured clips can be inferior because of the dropped
frames. Before you use this solution, complete the other solutions in this document to prevent dropped frames.
To disable the Abort Capture On Dropped Frames option:
1
Open a project in Adobe Premiere Pro.
2
Do one of the following:
• Mac OS: Choose Premiere Pro > Preferences > Capture.
•
Windows: Choose Edit > Preferences > Capture.
1
Deselect the Abort Capture On Dropped Frames option.
2
Click OK.
More Help topics
Cannot start DV or HDV video capture (Premiere Pro CS4 on Mac OS)
Audio clip with transition in Premiere Pro CS4 gets cut
off when edited in SoundBooth CS4
Issue
When you right-click a clip in the Adobe Premiere Pro CS4 timeline that contains a transition, and thenchoose Edit in
Soundbooth > Render and Replace, the clip in Adobe Soundbooth CS4 is cut off. Only the audio outside of the
transition is imported into Soundbooth.
Solution
The portions of the clip before the actual cut is not available. You will need to extend your audio clip in Premiere Pro
CS4 before choosing to edit in Soundbooth CS4.
Last updated 11/13/2015
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