QUICK START GUIDE: Prism 0x0 and 4x4
QUICK START GUIDE: Prism 0x0 and 4x4
What Ships in the Box
Important Safety Instructions
• Prism 0x0 or Prism 4x4 hardware device.
• Composer CD-ROM (Windows).
• A North American (NEMA) or Euro IEC
power cable. You may need to substitute a
cable appropriate for your locale.
• 30 Watt, 100-240 VAC input, 56 VDC
output, PoE+ injector.
• 12 detachable 3.5 mm Phoenix®
connectors (Prism 4x4 only).
• A 3’ CAT5e RJ45 cable.
• This Quick Start Guide.
What You Need to Provide
A Windows PC with 1 GHz or higher
processor and:
• 1280x1024 graphics capability.
• 512 MB or more of RAM as required by
your operating system.
• Network (Ethernet) interface.
• CAT5e/CAT6 cable or an existing Ethernet
Getting Help
7:00 am to 5:00 pm
Monday through Friday,
Pacific Time
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the
user’s authority to operate the equipment under FCC rules.
Cet appariel numerique de la classe B respecte toutes les Exigences du
Reglement sur le materiel brouilleur du Canada.
www.symetrix.co | +1.425.778.7728
Do not use this apparatus near water. This
apparatus shall not be exposed to dripping
or splashing and no objects filled with
liquids, such as vases, shall be placed on
the apparatus.
No user serviceable parts inside. Refer servicing to qualified service personnel.
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager.
S’adresser a un reparateur compétent.
The lightning flash with arrowhead
symbol within an equilateral triangle is
intended to alert the user of the presence
of uninsulated “dangerous voltage” within
the product’s enclosure that may be of
sufficient magnitude to constitute a risk of
electric shock to persons. The exclamation
point within an equilateral triangle is
intended to alert the user of the presence
of important operating and maintenance
(servicing) instructions in the literature
accompanying the product (i.e. this Quick
Start Guide).
CAUTION: To prevent electric shock, do
not use the polarized plug supplied with the
device with any extension cord, receptacle,
or other outlet unless the prongs can be
fully inserted.
Power Source: This Symetrix hardware
uses a universal input supply that
automatically adjusts to the applied
voltage. Ensure that your AC mains voltage
is somewhere between 100-240 VAC,
50-60 Hz. Use only the power cord and
connector specified for the product and
your operating locale. A protective ground
connection, by way of the grounding
conductor in the power cord, is essential
for safe operation. The appliance inlet and
coupler shall remain readily operable once
the apparatus has been installed.
Lithium Battery Caution: Observe the
correct polarity when changing the lithium
battery. There is a danger of explosion if
battery is incorrectly replaced. Replace only
with the same or equivalent type. Dispose
of used batteries according to local
disposal requirements.
User Serviceable Parts: There are no
user serviceable parts inside this Symetrix
product. In case of failure, customers
inside the U.S. should refer all servicing to
the Symetrix factory. Customers outside
the U.S. should refer all servicing to an
authorized Symetrix distributor. Distributor
contact information is available online at:
Clean only with dry cloth.
Do not block any ventilation openings.
Install only in accordance with the
manufacturer’s instructions.
This apparatus shall be connected to
a mains socket outlet with a protective
earthing connection. Do not defeat
the safety purpose of the polarized or
grounding-type plug. A polarized plug has
two blades with one wider than the other.
A grounding type plug has two blades and
a third grounding prong. The wide blade
or the third prong are provided for your
safety. If the provided plug does not fit
into your outlet, consult an electrician for
replacement of the obsolete outlet.
• CD-ROM drive or Internet connection.
Follow all instructions.
• 16-bit or higher colors.
Composer, the Windows software that
configures Prism 0x0 and Prism 4x4
hardware, includes a help file which acts as
a complete User’s Guide for both hardware
and software. If you have questions beyond
the scope of this Quick Start Guide, contact
our Customer Support Group in the following
Heed all warnings.
Do not install near any heat sources such
as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that
produce heat.
• 250 MB free storage space.
Keep these instructions.
• Windows 7 or higher.
Read these instructions.
Ensure proper ESD control and grounding
when handling exposed I/O terminals.
Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories
specified by the manufacturer.
Use only with the cart, stand, tripod,
bracket, or table specified
by the manufacturer,
or sold with the
apparatus. When a cart is
used, use caution when
moving the cart/apparatus
combination to avoid injury from tip-over.
Unplug this apparatus during lightning
storms or when unused for long periods of
Refer all servicing to qualified service
personnel. Servicing is required when the
apparatus has been damaged in any way,
such as power-supply cord or plug cord
is damaged, liquid has been spilled or
objects have fallen into the apparatus, the
apparatus has been exposed to rain or
moisture, does not operate normally, or has
been dropped.
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QUICK START GUIDE: Prism 0x0 and 4x4
Software Installation
Composer is the software that provides real-time set-up and
control of Prism 0x0 and Prism 4x4 from a Win­dows PC
Even if the PC’s default settings have been changed, Prism 0x0
and Prism 4x4 will try to establish communications by setting
up appropriate routing table entries to reach devices with
169.254.x.x addresses.
Use one of the following procedures to install Composer on
your computer.
Connecting to Prism 0x0 and Prism 4x4 from a
host computer on the same LAN
From the CD-ROM:
1.Insert the CD into your computer’s CD-ROM drive.
Both Prism 0x0, Prism 4x4, and the host computer require
the following 3 items:
2.Open “My Computer”. The “My Computer” icon is
typically on your desktop or in the “Start” menu.
1.IP Address - The unique address of a node on a network.
3.Double click on your CD-ROM drive. This is typically drive
“D:\”. If your CD-ROM drive isn’t “D:\”, then substitute its
drive letter.
4.Double-click “Setup.exe”.
From the Symetrix web site (http://www.symetrix.co):
1.Download the Composer software installer from the
Symetrix web site.
2.Double-click on the file you just downloaded and follow
the on screen directions to install.
After installing the software, refer to the Help File for full
connection and configuration information.
About DHCP
Prism 0x0 and Prism 4x4 boot with DHCP enabled by
default. This means that as soon as you connect it to a
network, it will look for a DHCP server in order to obtain
an IP address. If a DHCP server is present, Prism 0x0 and
Prism 4x4 will obtain an IP address from it. This process may
take several minutes. With your PC attached to the same
network, and thus getting its IP address from the same
DHCP server, all will be ready to go.
If your network does not have a DHCP server, Prism 0x0
and Prism 4x4 will not be able to obtain an IP address.
While waiting, Prism 0x0 and Prism 4x4 will default to a
private IP address in the range of 169.254.x.x where x.x
is the last four alphanumeric characters of Prism 0x0 and
Prism 4x4’s MAC address (MAC address hex value is
converted to decimal for IP address). Prism 0x0 and Prism
4x4’s MAC address can be found on a sticker on the bottom
of the hardware.
www.symetrix.co | +1.425.778.7728
3.Default Gateway (optional) - The IP address of a device
that routes traffic from one subnet to another. (This is only
needed when the PC, Prism 0x0, or Prism 4x4 are on
different subnets).
If you are adding Prism 0x0 or Prism 4x4 to an existing
network, a network administrator will be able to provide
the above information or it may have been provided
automatically by a DHCP server. For security reasons, it is
not recommended to put Prism 0x0 or Prism 4x4 directly
on the Internet. If you do, a network administrator or your
Internet Service Provider can provide the above information.
Network Setup
When there is no DHCP server present to assign IP
addresses to either Prism 0x0, 4x4, or your PC, you may
need to configure your PC with a static IP in the range
of 169.254.x.x with a Subnet Mask of in
order to communicate with Prism 0x0 and Prism 4x4 in
a direct connect mode. However, if your PC is using the
default network settings, it should also have automatically
self-assigned a similar private IP address in the range of
169.254.x.x, and if this is the case, you should be able to
connect to Prism 0x0 or Prism 4x4 directly.
2.Subnet Mask - Configuration that defines which IP
Addresses are included in a particular subnet.
If you are on your own private network, directly or indirectly
connected to Prism 0x0 or Prism 4x4, you may allow Prism 0x0
or Prism 4x4 to choose an automatic IP address or you may
choose to assign it a static IP address. If you are building
your own separate network with static assigned addresses,
you may consider using an IP Address from one of the
“Private-Use” networks noted in RFC-1918: = IP Addresses through and a Subnet Mask of = IP Addresses through and a Subnet Mask of = IP Addresses through and a Subnet Mask of
Connecting to Prism 0x0 and Prism 4x4 through a
We have successfully tested control of Prism 0x0 and Prism
4x4 through a firewall and VPN, but are unable to guarantee
performance of these types of connections at this time.
Configuration instructions are specific to each firewall and
VPN, so specifics are not available. Additionally, wireless
communications are also not guaranteed, though they have
also been successfully tested.
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QUICK START GUIDE: Prism 0x0 and 4x4
Configuring IP Parameters
Declaration of Conformity
Locating Hardware
- or -
- or -
Discovery of, and connection to, Prism 0x0 and
Prism 4x4 hardware is done with the Locate
Hardware dialog found under the Hardware
menu or by clicking the Locate Hardware icon
in the tool bar or on a particular Prism 0x0 or
Prism 4x4 unit itself.
IP Configuration with Composer
The Locate Hardware dialog will scan the network and list
available units. Select the Prism 0x0 or Prism 4x4 unit you
wish to assign an IP address to and click the Properties
button. If you wish to assign Prism 0x0 or Prism 4x4 a static
IP address, select “Use the following IP address” and enter
the appropriate IP Address, Subnet mask and Gateway.
Click OK when finished. Now, back in the locate hardware
dialog, ensure the Prism 0x0 or Prism 4x4 device is selected
and click “Select Hardware Unit” to use this Prism 0x0
or Prism 4x4 hardware in your Site File. Close the Locate
Hardware dialog.
The RJ45 connectors labeled “ARC” are only for use
with the ARC series of remotes. DO NOT plug the ARC
connectors on Symetrix products into any other RJ45
connector. The “ARC” RJ45 connectors on Symetrix
products can carry up to 24 VDC / 0.75 A (class 2 wiring)
which can damage Ethernet circuitry.
The RJ45 jack distributes power and RS-485 data to one
or more ARC devices. Uses standard straight-through UTP
CAT5/6 cabling
Prism 0x0 and Prism 4x4
to which this declaration relates, is in conformity with the
following standards:
IEC 60065, RoHS, EN 55032, EN 55103-2,
FCC Part 15, ICES-003
The technical construction file is maintained at:
Symetrix, Inc.
6408 216th St. SW
Mountlake Terrace, WA, 98043 USA
The authorized representative located within the European
Community is:
World Marketing Associates
P.O. Box 100
St. Austell, Cornwall, PL26 6YU, U.K.
Date of issue: October 20, 2016
Place of issue: Mountlake Terrace, Washington, USA
Authorized signature:
Dane Butcher, CEO, Symetrix Incorporated.
ARC Pinout
We, Symetrix Incorporated, 6408 216th St. SW,
Mountlake Terrace, Washington, USA, declare under our
sole responsibility that the product:
1 • AUDIO (+)
2 • AUDIO (-)
4 • RS-485 DATA (A)
5 • RS-485 DATA (B)
7 • POWER (+V)
8 • POWER (+V)
Pair 2
Pair 1
Pair 4
Pair 3
Note: The ARC Audio line may be grounded at the
Symetrix rack-mount device and the ARC wall panel
to provide additional distance.
! Warning! Refer to the RJ45 Warning for compatibility
The Symetrix ARC-PSe provides serial control and power
distribution over standard CAT5/6 cable for systems with more
than 4 ARCs, or, when any number of ARCs are located long
distances from a Symetrix DSP unit.
www.symetrix.co | +1.425.778.7728
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QUICK START GUIDE: Prism 0x0 and 4x4
The Symetrix Limited Warranty
Buyer Responsibilities:
By using Symetrix products, the Buyer agrees to be bound by the terms of
this Symetrix Limited Warranty. Buyers should not use Symetrix products
until the terms of this warranty have been read.
Symetrix recommends the Buyer make backup copies of site files before
having a unit serviced. During service it is possible that the site file will be
erased. In such an event, Symetrix is not responsible for the loss or the time
it takes to reprogram the site file.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product will be free from defects
in material and workmanship for three (3) years from the date the product is
shipped from the Symetrix factory. Symetrix’ obligations under this warranty
will be limited to repairing or replacing, at Symetrix’ option, the part or parts
of the product which prove defective in material or workmanship within the
warranty period provided that the Buyer gives Symetrix prompt notice of any
defect or failure and satisfactory proof thereof. Symetrix may, at its option,
require proof of the original date of purchase (copy of original authorized
Symetrix Dealer’s or Distributors invoice). Final determination of warranty
coverage lies solely with Symetrix. This Symetrix product is designed and
manufactured for use in professional audio systems and is not intended for
other usage. With respect to products purchased by consumers for personal,
family, or household use, Symetrix expressly disclaims all implied
warranties, including, but not limited to, warranties of merchantability
and fitness for a particular purpose. This limited warranty, with all terms,
conditions and disclaimers set forth herein, shall extend to the original
purchaser and anyone who ‑‑purchases the product within the specified
warranty period from an authorized Symetrix Dealer or Distributor. This limited
warranty gives the Buyer certain rights. The Buyer may have additional rights
provided by applicable law.
What is not Covered by this Warranty:
Legal Disclaimers and Exclusion of other
The foregoing warranties are in lieu of all other warranties, whether oral,
written, express, implied or statutory. Symetrix, Inc. expressly disclaims
any IMPLIED warranties, including fitness for a particular purpose or
merchantability. Symetrix’ warranty obligation and Buyer’s remedies
hereunder are SOLELY and exclusively as stated herein.
Limitation of Liability:
The total liability of Symetrix on any claim, whether in contract, tort
(including negligence) or otherwise arising out of, connected with, or
resulting from the manufacture, sale, delivery, resale, repair, replacement
or use of any product will not exceed the retail price of the product or
any part thereof which gives rise to the claim. In no event will Symetrix
be liable for any incidental or consequential damages including but not
limited to damage for loss of revenue, cost of capital, claims of Buyers for
service interruptions or failure to supply, and costs and expenses incurred
in connection with labor, overhead, transportation, installation or removal
of products, substitute facilities or supply houses.
Servicing a Symetrix Product:
This warranty does not apply to any non-Symetrix branded hardware
products or any software even if packaged or sold with Symetrix Products.
Symetrix does not authorize any third party, including any dealer or sales
representative, to assume any liability or make any additional warranties or
representation regarding this product information on behalf of Symetrix.
The remedies set forth herein shall be the Buyer’s sole and exclusive
remedies with respect to any defective product. No repair or replacement
of any product or part thereof will extend the applicable warranty period
for the entire product. The specific warranty for any repair will extend for
a period of 90 days following the repair or the remainder of the warranty
period for the product, whichever is longer.
This warranty also does not apply to the following:
1. Damage caused by improper use, care, or maintenance or failure to follow the instructions contained in the Quick Start Guide or Help File.
2. Symetrix product that has been modified. Symetrix will not perform repairs on modified units.
3. Symetrix software. Some Symetrix products contain embedded software or apps and may also be accompanied by control software intended to be run on a personal computer.
4. Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes.
5. Damage caused by service (including upgrades and expansions) performed by any person not authorized by Symetrix.
6. Cosmetic damage, including but not limited to scratches and dents, unless failure has occurred due to a defect in materials or workmanship within the warranty period.
Residents of the United States may contact the Symetrix Technical
Support Department for a Return Authorization (RA) number and
additional in-warranty or out-of-warranty repair information.
If a Symetrix product requires repair services outside of the United States
please contact the local Symetrix dealer or distributor for instructions on
how to obtain service.
Products may be returned by Buyer only after a Return Authorization
number (RA) has been obtained from Symetrix. Buyer will prepay
all freight charges to return the product to the Symetrix factory. Symetrix
reserves the right to inspect any products which may be the subject of
any warranty claim before repair or replacement is carried out. Products
repaired under warranty will be returned freight prepaid via commercial
carrier by Symetrix, to any location within the continental United States.
Outside the continental United States, products will be returned freight
7. Conditions caused by normal wear and tear or otherwise due to the normal aging of Symetrix products.
8. Damage caused by use with another product.
9. Product on which any serial number has been removed, altered or defaced.
10. Product that isn’t sold by an authorized Symetrix Dealer or Distributor.
www.symetrix.co | +1.425.778.7728
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