Installing and Maintaining Avaya H100-Series

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Installing and Maintaining Avaya H100-Series | Manualzz

Installing and Maintaining Avaya H100-

Series Video Collaboration Stations

Release 1.0.2

April 2016

©

2013-2016, Avaya, Inc.

All Rights Reserved.

Notice

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

“Documentation” means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services.

Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of documentation unless such modifications, additions, or deletions were performed by Avaya. End

User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by

Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software.

Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya

Support website: https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and

Canada, the warranty is provided to You by said Avaya Channel

Partner and not by Avaya.

“Hosted Service” means a hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner

(as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted

Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES IF YOU PURCHASE A HOSTED

SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA

CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE

FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA

WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO

UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR

SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE

APPLICABLE TO ANYONE WHO ACCESSES OR USES THE

HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED

SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON

BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE

DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY

AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF

YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A

COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT

YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE

TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR

IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU

MUST NOT ACCESS OR USE THE HOSTED SERVICE OR

AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED

SERVICE. YOUR USE OF THE HOSTED SERVICE SHALL BE

LIMITED BY THE NUMBER AND TYPE OF LICENSES

PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED

SERVICE, PROVIDED, HOWEVER, THAT FOR CERTAIN HOSTED

SERVICES IF APPLICABLE, YOU MAY HAVE THE OPPORTUNITY

TO USE FLEX LICENSES, WHICH WILL BE INVOICED

ACCORDING TO ACTUAL USAGE ABOVE THE CONTRACT

LICENSE LEVEL. CONTACT AVAYA OR AVAYA’S CHANNEL

PARTNER FOR MORE INFORMATION ABOUT THE LICENSES

FOR THE APPLICABLE HOSTED SERVICE, THE AVAILABILITY

OF ANY FLEX LICENSES (IF APPLICABLE), PRICING AND

BILLING INFORMATION, AND OTHER IMPORTANT

INFORMATION REGARDING THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA

WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO ,

UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya

Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY

AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,

USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED

FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA

CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL

AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.

UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,

AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE

WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN

AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA

RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU

AND ANYONE ELSE USING OR SELLING THE SOFTWARE

WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR

USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,

YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM

YOU ARE INSTALLING, DOWNLOADING OR USING THE

SOFTWARE (HEREINAFTER REFERRED TO

INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO

THESE TERMS AND CONDITIONS AND CREATE A BINDING

CONTRACT BETWEEN YOU AND AVAYA INC. OR THE

APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users.

“Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.

License types

Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only on a number of

Designated Processors up to the number indicated in the order.

Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by

Avaya as part of its purchase of the Nortel Enterprise Solutions

Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located at https://support.avaya.com/LicenseInfo under the link “Heritage

Nortel Products” or such successor site as designated by Avaya. For

Heritage Nortel Software, Avaya grants Customer a license to use

Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment.

Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.

Copyright

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.

Each product has its own ordering code and license types. Note that each Instance of a product must be separately licensed and ordered.

For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software

(“Third Party Terms”). As required, information regarding distributed

Linux OS source code (for those products that have distributed Linux

OS source code) and identifying the copyright holders of the Third

Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at: https:// support.avaya.com/Copyright or such successor site as designated by Avaya. The open source software license terms provided as Third

Party Terms are consistent with the license rights granted in these

Software License Terms, and may contain additional rights benefiting

You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these

Software License Terms, solely with respect to the applicable Third

Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party

Terms.

The following applies if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT

PORTFOLIO LICENSE FOR THE PERSONAL USE OF A

CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE

REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH

THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC

VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A

PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO

PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS

GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.

ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG

LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

.

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S

HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT

OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS

SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE

PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY

FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL

PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE

AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED

PRODUCTS USE OR EMBED CERTAIN THIRD PARTY

SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT

SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS

REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE

LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S

EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY

SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL

PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED

THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE

AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES

THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY

AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729

CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE

WWW.SIPRO.COM/CONTACT.HTML

. THE H.264 (AVC) CODEC IS

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR

THE PERSONAL USE OF A CONSUMER OR OTHER USES IN

WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)

ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD

(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS

ENCODED BY A CONSUMER ENGAGED IN A PERSONAL

ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER

LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED

OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL

INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS

MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://

WWW.MPEGLA.COM

.

Compliance with Laws

Customer acknowledges and agrees that it is responsible for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center

Toll Fraud Intervention Hotline at +1-800-643-2353 for the United

States and Canada. For additional support telephone numbers, see the Avaya Support website: https://support.avaya.com

or such successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in the Security Policies and Support section of https:// support.avaya.com/security .

Suspected Avaya product security vulnerabilities are handled per the

Avaya Product Security Support Flow ( https:// support.avaya.com/css/P8/documents/100161515 ).

Downloading Documentation

For the most current versions of Documentation, see the Avaya

Support website: https://support.avaya.com

, or such successor site as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com

for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com

(or such successor site as designated by Avaya), scroll to the bottom of the page, and select

Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement

Danger:

The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.

Handset Amplification Statement

Enabling the amplified capability will result in the handset not being compliant to all Australian S004 requirements, but will allow the handset to be fully compliant with United States 508 Section

1194.23(f) Standards.

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power

(EIRP) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie

Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

Radiation Exposure Statement

This device complies with Industry Canada's RF radiation exposure limits set forth for the general population (uncontrolled environment) and must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme aux limites d'exposition aux rayonnements

RF d'Industrie Canada énoncés dans la population générale

(environnement non contrôlé) et ne doivent pas être co-situés ou exploités conjointement avec une autre antenne ou émetteur.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.

If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by

Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず

製品に同梱されております添付品または指定品をご使用くだ

さい。添付品指定品以外の部品をご使用になると故障や動作

不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し

ないでください。上記注意事項を守らないと、死亡や大怪我

など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two conditions:

1. It is possible that this equipment or device may not cause harmful interference, and

2. This equipment or device must accept any interference, including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

802.11b/802.11g/BT:

Article 12 — Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.

Article 14 — The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications is operated in compliance with the

Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

Class B Part 15 Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

EU Countries

This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com or Avaya Inc., 211

Mt. Airy Road, Basking Ridge, NJ 07920 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power supplies specified for this product.

• There is a risk of explosion if you use an incorrect type of battery in the DECT handset. Replace used batteries with the correct battery type: Nickel Metal Hydride (NiMH), rechargeable, size AAA.

- This product uses NiMH batteries which are recyclable and must not be disposed of as municipal waste to reduce the risk of releasing substances into the environment. At the end of the battery’s useful life, remove the rechargeable batteries and take them to the nearest battery collection location to be recycled.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- Limit the power to the device over telecommunications wiring to 36-57 volt DC or ≤ 1.3 ampere DC.

To ensure the EMC Class B compliance when using a Collaboration

Station with an external HDMI monitor, the monitor must be of a type with an external AC or DC power supply.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such

Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the

Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Linux

®

is the registered trademark of Linus Torvalds in the U.S. and other countries.

Contents

Chapter 1: Introduction............................................................................................................  8

Purpose

.................................................................................................................................. 8

Intended audience

................................................................................................................... 8

Related resources

...................................................................................................................  9

Documentation

.................................................................................................................. 9

Support

................................................................................................................................  12

Chapter 2: Avaya H100-Series Video Collaboration Stations overview............................  13

Specifications

........................................................................................................................ 14

Product compatibility

.............................................................................................................. 17

Packaged components

..........................................................................................................  17

Connectors and controls

........................................................................................................  18

Chapter 3: Initial setup and connectivity.............................................................................. 20

Installation checklist

............................................................................................................... 20

Prerequisites

......................................................................................................................... 20

Software requirements

..................................................................................................... 20

Hardware requirements

...................................................................................................  21

Preinstallation data gathering

.................................................................................................  21

System Manager user profile worksheet

............................................................................ 21

Settings file worksheet

..................................................................................................... 23

DHCP settings worksheet

................................................................................................  23

Server configuration

..............................................................................................................  24

DHCP server configuration

............................................................................................... 24

File server configuration

................................................................................................... 25

Creating users on Avaya Aura

®

System Manager

..................................................................... 27

Assembling the Collaboration Station

...................................................................................... 27

Connecting a wired handset

.............................................................................................  27

Wireless handset

............................................................................................................. 28

Camera

..........................................................................................................................  31

Connecting the Collaboration Station to the network

................................................................. 33

Chapter 4: Security configurations....................................................................................... 34

Device lock configuration

.......................................................................................................  34

Password security policies

.....................................................................................................  34

Certificate management

......................................................................................................... 35

Secure installation configuration

.............................................................................................  35

Chapter 5: Initial administration............................................................................................ 39

Configuring the settings file

....................................................................................................  39

Configuration of initial parameters

..................................................................................... 39

Supported countries

........................................................................................................  43

IP Office parameters checklist

..........................................................................................  49

April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations

Comments on this document? [email protected]

6

Contents

Initial setup through the device

...............................................................................................  50

Navigating to the Settings screen

...................................................................................... 50

Setting DHCP Site Specific Option Number

.......................................................................  51

Setting the DNS name and address

..................................................................................  51

Setting a user group for a specific configuration

.................................................................  51

Setting up a file server address

........................................................................................  52

Setting up an HTTP proxy and exception

........................................................................... 52

Configuring SIP server settings

........................................................................................  52

Administration through the device

...........................................................................................  53

Changing the date format

................................................................................................. 53

Changing to the 24–hour time format

................................................................................  53

Enabling and disabling the wireless handset usage

............................................................ 54

Chapter 6: Backup and restore.............................................................................................. 55

Back up on PPM

...................................................................................................................  55

Parameters backed up on PPM

..............................................................................................  55

Chapter 7: Maintenance.........................................................................................................  58

Device upgrade

..................................................................................................................... 58

Device upgrade process

........................................................................................................  58

Downloading and saving the software

.....................................................................................  59

Resetting a device to factory settings

......................................................................................  59

Automatic upgrade

................................................................................................................  60

Configuration of parameters for an automatic upgrade

.......................................................  60

Manual upgrade

....................................................................................................................  62

Upgrading a device through System Manager

.................................................................... 62

Upgrading a device through the Settings app

..................................................................... 63

Chapter 8: Troubleshooting................................................................................................... 64

Error message “Not enough power to activate the device”

........................................................  64

Camera not working

..............................................................................................................  64

The base of the device is hot

.................................................................................................. 65

Video calls fail post installation

...............................................................................................  65

Firmware got corrupted

.......................................................................................................... 65

Chapter 9: System Failover and Survivability...................................................................... 67

Configuring survivability for H175 Collaboration Stations

..........................................................  67

Configuring survivability through the phone interface

.......................................................... 68

Supported operations

............................................................................................................  68

April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations

Comments on this document? [email protected]

7

Chapter 1: Introduction

Purpose

This document contains information about preparing the Avaya H100-Series Video Collaboration

Stations for installation, deployment, initial administration, maintenance and troubleshooting.

Intended audience

This document is intended for people who install and maintain the Avaya H100-Series Video

Collaboration Stations. Before deploying the product, ensure that you have the following knowledge, skills, and tools:

Knowledge

• DHCP

• SIP

• Installing and configuring Avaya Aura

®

components

• Installing and configuring IP Office components

Skills

How to administer and configure:

• Avaya Aura

®

Session Manager

• Avaya Aura

®

Communication Manager

• Avaya Aura

®

Presence Services

• Avaya Aura

®

Session Border Controller

• Avaya Aura

®

Conferencing

• Avaya Scopia

®

• IP Office

• DHCP server

• HTTP or HTTPS server

• Microsoft Exchange Server

April 2016 Installing and Maintaining Avaya H100-Series Video Collaboration Stations

Comments on this document? [email protected]

8

Related resources

Tools

• Avaya Aura

®

System Manager

• IP Office Manager

• IP Office Web Manager

Related resources

Documentation

See the following related documents at http://support.avaya.com

.

Title

Overview

Avaya H100-Series Video

Collaboration Stations Overview and

Specification

Avaya Aura

®

Session Manager

Overview and Specification

Use this document to:

See characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security and licensing requirements of the

Avaya H100-Series Video Collaboration

Stations.

See characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security and licensing requirements of the

Avaya Aura

®

Session Manager.

Audience

For people who want to gain a high-level understanding of the

Avaya H100-Series

Video Collaboration

Stations features, functions, capacities, and limitations.

For people who want to gain a high-level understanding of the

Avaya Aura

®

Session

Manager features, functions, capacities, and limitations.

Implementing

Deploying Avaya Aura

Manager

®

Session

See the installation procedures and initial administration information for Avaya Aura

®

Session Manager.

Upgrading Avaya Aura

®

Session

Manager

See upgrading checklists and procedures.

For people who install, configure, and verify Avaya Aura

®

Session Manager on

Avaya Aura

®

System

Platform.

For people who perform upgrades of

Avaya Aura

®

Session

Manager.

Table continues…

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Introduction

Title

Deploying Avaya Aura

®

System

Manager on System Platform

Use this document to:

See the installation procedures and initial administration information for Avaya Aura

®

System Manager.

Deploying Avaya Aura

®

Conferencing: Basic Installation

Deploying Avaya IP Office

Platform as an Enterprise Branch with Avaya

Aura

®

Session Manager

See the installation procedures and initial administration for Avaya Aura

®

Conferencing.

See the installation procedures and initial administration for IP Office

Platform as an

Enterprise Branch with Avaya Aura

®

Session Manager.

Installing and Maintaining Avaya IP

Office

Platform Application Server

Installation guide for Avaya Scopia

Management

®

See the installation procedures and initial administration for IP Office

Application Server.

Platform

See the installation procedures and initial administration for Avaya Scopia

®

.

Audience

For people who install, configure, and verify Avaya Aura

®

System Manager on

Avaya Aura

®

System

Platform at a customer site.

For people who install and configure Avaya

Aura

®

Conferencing.

For people who install and configure IP

Office

Platform as an Enterprise Branch with Avaya Aura

®

Session Manager.

For people who install and configure IP

Office

Platform

Application Server.

For people who install and configure Avaya

Scopia

®

.

Administering

Administering Avaya H100-Series

Video Collaboration Stations

Administering Avaya Aura

Manager

Administering Avaya Aura

Manager for Release 7.0.1

Administering Avaya Aura

Conferencing

®

®

®

Session

System

See information about how to perform Avaya

H100-Series Video Collaboration Stations administration tasks including how to use management tools, how to manage data and security, and how to perform periodic maintenance tasks.

See information about how to perform Avaya

Aura

®

Session Manager administration tasks including how to use management tools, how to manage data and security, and how to perform periodic maintenance tasks.

See information about how to perform Avaya

Aura

®

System Manager administration tasks including how to use management tools, how to manage data and security, and how to perform periodic maintenance tasks.

See information about how to perform Avaya

Aura

®

Conferencing administration tasks.

For people who perform Avaya H100-

Series Video

Collaboration

Stations system administration tasks such as backing up and restoring data and managing users.

For people who perform Avaya Aura

Session Manager

For people who perform Avaya Aura

®

System Manager administration tasks.

® system administration tasks.

For people who perform Avaya Aura

®

Table continues…

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Related resources

Title

Avaya Scopia

®

Management

Administrator Guide

Administering Avaya IP Office

Platform with Manager

Administering Avaya IP Office

Platform with Web Manager

Use this document to:

See information about how to perform Avaya

Scopia

®

administration tasks.

See information about how to perform Avaya

IP Office

Platform with Manager tasks.

See information about how to perform Avaya

IP Office

Platform with Web Manager tasks.

Audience

Conferencing administration tasks.

For people who perform Avaya

Scopia

® administration tasks.

For people who perform Avaya IP

Office

Platform with

Manager tasks.

For people who perform Avaya IP

Office

Platform with

Web Manager tasks.

Maintaining

Maintaining Avaya Aura

Manager

®

Session

Troubleshooting Avaya Aura

®

Session Manager

See information about the maintenance tasks for Avaya Aura

®

Session Manager.

See information for troubleshooting Avaya

Aura

®

Session Manager, resolving alarms, replacing hardware, and alarm codes and event ID descriptions.

For people who maintain Avaya Aura

®

Session Manager.

For people who troubleshoot Avaya

Aura

®

Session

Manager.

Using

Using Avaya H175 Video

Collaboration Station

Avaya H175 Video Collaboration

Station Quick Reference

See capabilities of the Avaya H175 Video

Collaboration Station and to learn about how various features work.

See frequently used tasks.

For people who want to learn how to use

Avaya H175 Video

Collaboration Station features.

For people who want to learn how to use

Avaya H175 Video

Collaboration Station features.

Related links

Finding documents on the Avaya Support website

on page 11

Finding documents on the Avaya Support website

About this task

Use this procedure to find product documentation on the Avaya Support website.

Procedure

1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/ .

2. At the top of the screen, enter your username and password and click Login.

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Introduction

3. Put your cursor over Support by Product.

4. Click Documents.

5. In the Enter your Product Here search box, type the product name and then select the product from the drop-down list.

6. If there is more than one release, select the appropriate release number from the Choose

Release drop-down list.

7. Use the Content Type filter on the left to select the type of document you are looking for, or click Select All to see a list of all available documents.

For example, if you are looking for user guides, select User Guides in the Content Type filter. Only documents in the selected category will appear in the list of documents.

8. Click Enter.

Related links

Documentation on page 9

Support

Go to the Avaya Support website at http://support.avaya.com

for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.

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Chapter 2: Avaya H100-Series Video

Collaboration Stations overview

The Avaya H100-Series Video Collaboration Stations are SIP-based VoIP HD video deskphones that enterprises can use for audio, video, and conference communications. The Collaboration

Stations combine the functionality of a business telephone and an executive video conference system.

You can use the Collaboration Station as:

• A traditional video phone by mounting the camera on the device.

• A high-end conference system by mounting the camera on an external monitor.

You can also connect the Collaboration Station and your personal computer to an external monitor to get the picture-in-picture (PiP) functionality as shown in the image below.

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Avaya H100-Series Video Collaboration Stations overview

Related links

Specifications on page 14

Product compatibility

on page 17

Packaged components on page 17

Connectors and controls on page 18

Specifications

Specification Category

Display

Audio

Hardware

Video

Camera

H175

7–inch IPS LCD display, capacitive touchscreen, 16 M colors, and a resolution of 1280 x 800 px.

• Wideband audio through handset, headset, and speakerphone.

• Supported audio codecs are G.711 A-law/mu-law, G.722, G.729A/AB, G.

726-32.

• Full HD, two way video calls up to 1080p 30 frames per second.

• H.264 AVC baseline and high profile.

• Support external monitors with resolutions up to 1080p.

• Zero latency, display pass-through with Picture-in-Picture functionality for sharing an external monitor with a computer.

• User control for video window size and position.

• Dynamic adaptation of incoming bit-rate to the current video window size for bandwidth saving.

• Detachable Full HD video camera (1920x1080) optimized for office use.

• Bright, f2.0 lens for a superior performance in low light.

• Camera that can be mounted on the device or on an external monitor.

• Mechanical privacy shutter.

Table continues…

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Specifications

Connectivity

Handset

Physical security

Physical buttons and

LEDs

Connectors

Processor

Storage

Memory

Ethernet

Wi-Fi

Bluetooth

• Activity LED.

• Wireless handset, which is available in specific countries, supports DECT

6.0 and has call control, mute, and volume buttons.

• Optional wired handset.

Kensington security slot.

• Dialpad: 0-9, *, and #.

• Volume up and volume down buttons.

• Audio mute and video block buttons.

• Speakerphone and headset buttons.

• Message Waiting Indicator LED.

• LED touch buttons.

• RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port.

• RJ45 secondary Gigabit Ethernet (10/100/1000 Mbps) port for personal computer.

• USB dedicated camera port.

• USB 2.0 charging port with up to 1.5 A power to rapidly recharge smartphones and tablets.

• Two USB 2.0 general purpose ports.

• USB 2.0 micro AB port.

• Digital display video output port capable of supporting a monitor with up to 1080p.

• Digital display input port capable of handling digital video from a personal computer for picture-in-picture video overlay support.

• RJ9 analog handset port.

• RJ9 analog headset port.

• SD card slot is not currently supported.

• 48 V AC power supply.

Freescale i.Mx6 1.0 GHz quad-core ARM Cortex-A9 processor.

4GB eMMC flash memory configured as SLC.

2 GB of RAM.

Gigabit Ethernet.

Dual-band, 2.4 GHz and 5 GHz, 802.11a/b/g/n.

Supports:

• Bluetooth 4.0.

• Headset profile.

Table continues…

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Avaya H100-Series Video Collaboration Stations overview

Power

Ethernet

Accessory support

-

AC power

Software features

Security

-

• IEEE 802.3at.

• Single Port PoE injector (SPPoE).

External 30 W AC power adapter.

• USB headset, keyboard, and mouse.

• Bluetooth HID-keyboard and mouse.

• Bluetooth headsets.

• Android 4.3 operating system.

• Avaya Aura

®

features.

- Audio and video call management.

- Advanced call management, such as call forwarding, call transfer, call park, and bridged call appearances.

• IP Office v10.0 features.

- Audio and video call management.

- Synchronize user contacts with Avaya one-X

®

Portal.

• Audio and video call with Avaya Scopia

®

Elite MCU and Avaya Aura

®

Conferencing with roster control.

• Microsoft Exchange Server calendar and contacts integration.

- Microsoft Exchange Server calendar integration with built-in click-to-call support.

• Contact app

- Synchronize contacts with Microsoft Exchange Server .

- Synchronize user contacts with Avaya Aura

®

System Manager.

- Synchronize user contacts with Avaya one-X

®

Portal.

• Publish and display presence status with Avaya Aura

®

Presence

Services integration.

• Enhanced user interface shared with Avaya Communicator 2.0 optimized for touchscreen.

• HTML 5 browser with built-in click-to-call support.

• History, Calculator, and Alarm clock apps.

• Online help.

• Screen lock facility.

• 802.1x EAP-TLS and EAP-MD5 over the Ethernet interface.

• Wi-Fi WEP, WPA/WPA2 PSK, and 802.1x EAP, where for 802.1x EAP following features are supported:

- EAP-PEAP with MSCHAPV2 and EAP-GTC as phase 2 authentication methods.

Table continues…

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Product compatibility

- EAP-TLS.

- EAP-TTLS with MSCHAP, MSCHAPV2, and EAP-GTC as phase 2 authentication methods.

- EAP-PWD.

• Trusted certificate repository configured through the settings file to be used by all applications.

• Android built in certificates are used in addition to trusted certificates for the browser and Microsoft Exchange Server.

• Identity certificate generation using SCEP.

• Support SIP signaling over TLS.

• Media encryption (SRTP) using AES-128 and AES-256.

• Supports SRTCP (authentication only).

• User information, such as MS Exchange credentials, call logs, and browser history, is erased when a new user logs in.

Related links

Avaya H100-Series Video Collaboration Stations overview on page 13

Product compatibility

For the latest compatibility information about the Avaya H175 Video Collaboration Station with:

• Other products, see Compatibility Matrix .

• Headsets, see DevConnect Portal .

Related links

Avaya H100-Series Video Collaboration Stations overview on page 13

Packaged components

Ensure that the package contains the following parts:

• The Collaboration Station base

• Wireless handset

• Two AAA rechargeable batteries

• Ethernet cable

• Camera

• 2-meter USB cable

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Avaya H100-Series Video Collaboration Stations overview

The camera and USB cable are packaged in a separate box.

The package might also contain the following optional components:

• Wired handset with a handset cord

• Charging pins cover

You might also get a package of an AC power adapter and cord if you ordered one for the device.

Related links

Avaya H100-Series Video Collaboration Stations overview on page 13

Connectors and controls

Rear Panel

6

7

8

3

4

5

Number Name

1

2

Power connector

RJ45 10/100/1000 Mbps Gigabit Ethernet connector

RJ45 10/100/1000 Mbps Gigabit Ethernet personal computer connector

USB 2.0 connector

USB 2.0 high-power gadget charging connector

As the port uses only the spare power, the charging speed may vary based on whether power supply is through AC, PoE, or SP-PoE

USB camera connector

Digital video display out connector

Digital video display in connector

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Side panel

3

4

Number Name

1

2

USB 2.0 connector

USB 2.0 micro AB connector

RJ9 analog headset connector

RJ9 analog handset connector

Front panel

Number Name

1 SD card slot that is currently not supported

Related links

Avaya H100-Series Video Collaboration Stations overview on page 13

Connectors and controls

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Chapter 3: Initial setup and connectivity

Installation checklist

Use the following checklist to see the tasks that you must perform to install Collaboration Station.

.

No Task Reference

1.

2.

8.

Check the prerequisites.

Gather preinstallation data.

Connect the Collaboration Station to the network.

See Prerequisites on page 20.

See Preinstallation data gathering on

page 21.

See Server configurations

on page 24.

3.

Configure the servers.

4.

Configure the settings file.

See Configuring the settings file

on page 39.

5.

Create users on Avaya Aura

Manager.

®

System

See Creating users on System

Manager on page 27.

6.

Create users on IP Office Web Manager .

See Administering Avaya IP Office

Platform with Web Manager.

7.

Assemble the Collaboration Station.

See Assembling the Collaboration

Station

on page 27.

See Connecting the Collaboration Station to the network on page 33.

Prerequisites

Check the prerequisites to ensure that you have the required software and hardware before you install the Collaboration Station.

Software requirements

Ensure that your network already has the following components installed and configured:

• Avaya Aura

®

Session Manager 6.3.8 or later

• Avaya Aura

®

Communication Manager 6.3.6 or later

• Avaya Aura

®

System Manager 6.3.8 or later

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Preinstallation data gathering

• Avaya Aura

®

Presence Services 6.2.4 or later

• Avaya Aura

®

Session Border Controller 7.0 and 7.0.1

• IP Office 10.0 or later

• A DHCP server for providing dynamic IP addresses to the Collaboration Station.

• A file server, an HTTP, HTTPS, or the Avaya Utility server for downloading the software distribution package and the settings file

• One or both of the following conference servers for both audio and video conference:

- Avaya Aura

®

Conferencing 8.0 or later

- Avaya Scopia

®

Elite MCU

For more information about installing and configuring the components, see their respective documentation.

Related links

Documentation on page 9

Hardware requirements

Ensure that the LAN:

• Uses Ethernet Category 5e or Ethernet Category 6 cabling.

• Has one of the following specifications:

- 802.3at PoE

- 802.3af PoE injector

If your network does not have a 802.3at PoE or 802.3af PoE injector specification, you can power the deskphone using the AC power adapter that you can order with the device.

Preinstallation data gathering

Populate values in the following table for the data that you would require at different stages of installation.

System Manager user profile worksheet

For creating user profile on System Manager.

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Initial setup and connectivity

Identity tab

Field

Last Name

Login Name

Password

Localized Display Name

Endpoint Display Name

Language Preference

Time Zone

Communication Profile tab

Field

Communication Profile section

Communication Profile

Password

Communication Address section

Handle Types are for:

• Avaya SIP

• Avaya E.164

• Avaya Presence/IM if

Presence is used

Handle Fully Qualified

Address

Session Manager Profile section

Primary Session manager

Secondary Session

Manager

Origination Application

Sequence

Termination Application

Sequence

Survivability Server

Home Location

CM Endpoint Profile section

Value

Value

April 2016

Notes

Notes

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Preinstallation data gathering

Notes

Messaging Profile section

Field

System

Profile Type

Use Existing Endpoints

Extension

Endpoint Template

Voice Mail Number

Value

System

Mailbox Number

Template

Password

Delete Subscriber on

Unassign and Delete

Optional

Settings file worksheet

For initial deskphone configuration, gather values for the following parameters.

Field

ISO_SYSTEM_LANGUAGE

TIMEFORMAT

TIMEZONE

COUNTRY

SIP_CONTROLLER_LIST

SIPDOMAIN

Value Notes

Note:

In an IP Office environment, H1xxsettings.txt settings and H1xxSupgrade.txt upgrade files are auto-generated. There is also a provision where you can setup a different file server with your own custom settings file.

DHCP settings worksheet

For dynamically assigning IP addresses to the deskphones and any initial configuration that is required through DHCP options.

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Initial setup and connectivity

Field/Parameter

Range of IP addresses

DHCP options

HTTPSRVR

TLSSRVR

FILE_SERVER_URL

Value Notes

Server configuration

To install the Collaboration Station, you need to configure the following servers:

• DHCP server: To dynamically assign IP addresses to the Collaboration Station and, if required, provide the device configuration parameters.

• HTTP or HTTPS server: To download and save the software distribution package and the settings file.

Note:

In an IP Office environment, H1xxsettings.txt settings and H1xxSupgrade.txt

upgrade files are auto-generated. There is also a provision where you can setup a different file server with your own custom settings file.

Related links

DHCP server configuration

on page 24

File server configuration

on page 25

DHCP server configuration

Configure the DHCP server to:

• Dynamically assign IP addresses to the Collaboration Station.

• Provision device and site-specific configuration parameters through various DHCP options.

For more information about the device and site-specific configuration parameters, see Administering

Avaya H100-Series Video Collaboration Stations.

Related links

Server configuration on page 24

Setting up a DHCP server on page 24

Setting up a DHCP server

Procedure

1. Install the DHCP server software according to the vendor instructions.

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Server configuration

2. Configure the range of IP address available to the Collaboration Station.

3. Configure the required DHCP options.

Related links

DHCP server configuration

on page 24

File server configuration

A file server is an HTTP or an HTTPS server that is required to download and save the software distribution package and the settings file.

Deskphones can download the software distribution package, firmware image, and configuration file using the HTTP server and the settings file using an HTTP or HTTPS server.

On restarting, the deskphone checks for software updates and settings files on the specified file servers.

You can provide the file server addresses to deskphones through one of the following methods:

• DHCP

• LLDP

• Device interface

• Settings file

For LLDP, DHCP, and the settings file, you can assign the file server address to the

FILE_SERVER_URL parameter. You can also specify the file server address in the HTTPSRVR and

TLSSRVR parameters. If the value of the file server address is set in more than one parameter, the deskphone uses the value specified in the FILE_SERVER_URL parameter and ignores other parameter.

Related links

Server configuration on page 24

Software distribution package

on page 25

Setting up a file server

on page 26

Downloading and saving the software

on page 26

Software distribution package

The software distribution package includes:

• Signed Software Package files

• An upgrade file named H1xxSUpgrade.txt

• A file named av_prca_pem_2033.txt that contains a copy of the Avaya Product Root

Certificate Authority certificate in PEM format

• A file named av_sipca_pem_2027.txt that contains a copy of the Avaya SIP Root

Certificate Authority certificate in PEM format

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Initial setup and connectivity

• A directory named signatures that contains signature files and a Signing Authority

Certificate file named RootSA.txt

Related links

File server configuration

on page 25

Setting up a file server

Procedure

1. Install the HTTP or HTTPS server software according to the vendor instructions.

2. Download and save the software distribution package and the settings file at the appropriate location on the server.

3. Unzip the distribution package and save the extracted files at an appropriate location on the server.

4. Open and modify the settings file to provision the required device configuration parameters.

Related links

File server configuration

on page 25

Downloading and saving the software

Before you begin

Ensure that your file server is set up.

Procedure

1. Go to the Avaya Support website.

2. In the Enter Your Product Here field, enter Avaya H100-Series Video

Collaboration Stations .

3. In the Choose Release field, click the required release number.

4. Click the Downloads tab.

The system displays a list of the latest downloads.

5. Click the appropriate software version.

The system displays the Downloads page.

6. In the File field, click the zipped file and save the file on the file server.

7. Extract the zipped file and save it at an appropriate location on the file server.

8. From the latest downloads list, click the settings file.

The system displays the Downloads page.

9. In the File field, click the settings file and save the file at an appropriate location on the file server.

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Creating users on Avaya Aura

®

System Manager

Related links

File server configuration

on page 25

Creating users on Avaya Aura

®

System Manager

Procedure

1. In a Web browser, enter the System Manager IP address and press Enter.

2. Log in to the application with your credentials.

3. Click User Management > Manage Users.

4. Click New.

5. On the Identity tab, enter the user details.

6. Click the Communication Profile tab.

7. Enter details for Communication Address, Session Manager Profile, CM Endpoint

Profile, and Messaging Profile sections.

The phone type must be 9641SIP.

8. Perform the following steps to enable the video calls.

a. In the CM Endpoint Profile section, click Endpoint Editor > Feature Options.

b. In the Features area, select the IP Video check box.

c. Click Done.

9. Click Commit & Continue.

Assembling the Collaboration Station

Related links

Connecting a wired handset on page 27

Wireless handset on page 28

Connecting a wired handset

About this task

If you bought the Collaboration Station with a wireless handset and now want to replace the wireless handset with a wired handset, then you must cover the pins as described in this task. If you ordered the Collaboration Station with a wired handset, the charging pins are covered and you only need to connect the handset.

You cannot use the wireless handset if you connect a wired handset.

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Initial setup and connectivity

Procedure

1. Perform the following steps only if you are replacing the wireless handset with the wired handset, else skip the steps.

a. From the back of the device, remove the screw that is below the charging pins bushing.

b. Remove the charging bushing plastic.

c. Attach the blind bushing plastic cover from the top and secure it with a screw.

2. Plug non-spiral end of the handset cord into the handset connector on the Collaboration

Station.

3. Plug the other end into the connector in the handset.

4. Disable the wireless handset.

Related links

Assembling the Collaboration Station on page 27

Wireless handset

Install the wireless handset only if it is supported in the country where you are installing the device.

The wireless handset is supported in the following countries:

• Australia

• Austria

• Argentina

• Belgium

• Bulgaria

• Brazil

• Canada

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Finland

• France

• Germany

• Greece

• Hong Kong

• Hungary

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• Iceland

• Ireland

• Israel

• Italy

• Liechtenstein

• Luxembourg

• Japan

• Korea

• Mexico

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Russia

• Saudi Arabia

• Slovakia

• Slovenia

• Sweden

• Switzerland

• Spain

• Taiwan

• United Kingdom

• USA

Related links

Assembling the Collaboration Station on page 27

Wireless handset layout

on page 30

Installing the wireless handset

on page 31

Assembling the Collaboration Station

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Initial setup and connectivity

Wireless handset layout

4

5

6

7

2

3

Number Name

1

Mute

Volume up

Volume down

Battery slot

Charging pins

Mute LED

Call control

Related links

Wireless handset on page 28

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Assembling the Collaboration Station

Installing the wireless handset

Before you begin

Ensure that the administrator configured the country settings and enabled the DECT menu option for the wireless handset. Once you have installed the wireless handset, the batteries will take around 16 hours to get fully charged for the first time.

Procedure

1. Set the COUNTRY parameter in the settings file to an appropriate value.

In an IP Office environment, if you are using the auto-generated settings file, the wireless handset is registered according to the country specified in the IP Office server.

2. Ensure that the DECTSTAT parameter is set to 1 to enable the DECT menu option in the

Settings file.

3. Install the batteries in the battery slot by matching the poles as shown in the slot label.

Danger:

There is a risk of explosion if you use an incorrect type of battery.

4. Put the wireless handset in the cradle.

The Collaboration Station displays the battery level and the pairing information in the Top

Bar.

Related links

Wireless handset on page 28

Camera

Camera mount

The camera supports the following mount options:

• Integrated mount

• External mount

Integrated mount

The camera is mounted on the Collaboration Station itself. The following image shows the camera mounted on the Collaboration Station.

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Initial setup and connectivity

External mount

The camera can be mounted on an external monitor so that the user can view the video calls on the connected monitor. The following image shows the camera mounted on an external monitor.

Related links

Assembling the Collaboration Station on page 27

Mounting and connecting the camera

Procedure

• For integrated mount:

1. Position the camera on the Collaboration Station.

2. Fold the camera leg and insert the camera latch in the twist lock at the back of the

Collaboration Station.

3. Plug one end of the camera cable into the camera connector of the Collaboration Station.

Plug the other end into the connector in the camera.

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Connecting the Collaboration Station to the network

• For external mount:

1. Position the camera on the external monitor and open the camera leg to balance the camera properly.

2. Plug one end of the camera cable into the camera connector of the Collaboration Station.

Plug the other end into the connector in the camera.

3. Plug one end of the video cable into the video display out connector of the Collaboration

Station. Plug the other end into the video display in connector of the external monitor.

Related links

Assembling the Collaboration Station on page 27

Connecting the Collaboration Station to the network

About this task

You can connect your Collaboration Station to an Ethernet or a Wi-Fi network. The Wi-Fi option is enabled by default in the settings file.

If you connect to a Wi-Fi network that has a Captive portal enabled, the Collaboration Station displays a notification in the Top Bar to sign into to the Wi-Fi network. Tapping the notification in the

Top Bar opens the Captive portal page where you need to provide the login details to login to the network.

Procedure

1. If your are connecting the deskphone to a wireless network or a wired network that does not have a 802.3at PoE or 802.3af PoE injector specification, connect the power adapter to the

48–V DC power connector at the back of the Collaboration Station and plug the power adapter into an electrical outlet.

2. Perform one of the following actions:

• To connect to a wired network, plug one end of an Ethernet cable into the LAN connector at the back of the Collaboration Station. Plug the other end into an available LAN port.

• To connect to a wireless network: a. Wait for the deskphone to initialize and display the LOGIN screen.

b. Tap the Settings icon.

c. Tap WIRELESS & NETWORKS > Network > Network mode > Wi-Fi.

d. Tap Wi-Fi and select a network from the list of networks.

e. Enter the login credentials that the Collaboration Station displays if the Wi-Fi network is a secured network.

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Chapter 4: Security configurations

Device lock configuration

The Avaya H100-Series Video Collaboration Stations provide the device lock features for securing user privacy. When a user locks the Collaboration Station, other users cannot unlock the device without the assigned password of the device. A user can receive calls or make emergency calls even if the Collaboration Station is in the locked state.

The lock screen password is the same as the login password that is used for registering the

Collaboration Station. Ensure that you create different passwords for each user profile.

To enable the device lock feature, configure the following parameter in the settings file.

Parameter

ENABLE_PH

ONE_LOCK

Set to

1

Notes

User can manually lock the device or the device locks itself if there is screen inactivity for the amount of time specified in the PHONE_LOCK_IDLETIME parameter.

Collaboration Station can be configured to lock enable and the user cannot disable the exchange policy if the Exchange account is configured.

Note:

In an IP Office environment, the default value is set to 0 in the autogenerated settings file.

Password security policies

If you plan to configure the Exchange account on the Collaboration Stations, you can also provide secure device access by configuring the password security policies on Microsoft Exchange Server.

If you configure the password policies, ensure that the device password complies with these policies. If the device password does not comply with the policies, the Exchange account configuration on the device fails.

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Certificate management

Certificate management

The applications running in the Collaboration Station setup rely on trusted certificates for secure operation. The trusted certificate repository can be configured through a parameter, which is used by various applications in the following manner:

• SIP/TLS: Uses the trusted certificates if the certificates are configured, else uses the default

Avaya SIP Product CA certificate. The identity certificate generated using SCEP is used if the deskphone identity certificate is requested by Avaya Aura

®

Session Manager for mutual authentication or when the CONNECTION_REUSE parameter is set to 0 and the deskphone listens to inbound connections from Avaya Aura

®

Session Manager.

• PPM/HTTPS/TLS: Uses the trusted certificates if the certificates are configured, else uses the default Avaya SIP Product CA certificate. The identity certificate generated using SCEP is used if the deskphone identity certificate is requested by PPM for mutual authentication.

• Software distribution package and settings file downloaded from the HTTPS server: Uses the trusted certificates if the certificates are configured, else uses the Avaya Product Root CA certificate. The identity certificate generated using SCEP is used if the deskphone identity certificate is requested by the file server for mutual authentication.

• Ethernet 802.1x EAP-TLS: Uses the trusted certificates. The identity certificate generated using

SCEP is used as it is required for authentication.

• Wi-Fi 802.1x EAP-TLS: Uses the trusted certificates. EAP-PEAP and EAP-TTLS might also use the trusted certificates, but for EAP-TLS the identity certificate generated using SCEP shall be used as it is required for authentication.

• Exchange using HTTPS: Uses the trusted certificates and built-in Android well known root CAs.

• Browser using HTTPS: Uses the trusted certificates and the built-in Android well known root

CAs.

Enterprises can set up their own certificate authority (CA) by replacing the default Avaya root certificates and Avaya Product Root CA certificates with their trusted certificates. The certificates issued by CA must be configured in the settings file when the Collaboration Station is registered with the enterprise. In addition to root certificates, high-security enterprises install a unique identity certificate on each Collaboration Station. Identity certificates are required if the communication setup is using EAP-TLS, or any other server that requires mutual authentication.

The Collaboration Station support the Simple Certificate Enrollment Protocol (SCEP) to retrieve and load the identity certificates. You can configure SCEP settings in the settings file. If the device is preconfigured, you must return to factory defaults before performing the security configurations.

Secure installation configuration

For secure installation, configure the following parameters.

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Security configurations

Parameter

TRUSTCERTS

TLSSRVRID

AUTH

FILE_SERVER_URL

SSH_ALLOWED

Set to

1

1

0

Notes

Provides the file names of certificates to be used for authentication. It supports both root and intermediate certificates and can contain up to six certificate files.

Certificates installed on the servers must have the common name that matches the device configuration.

Ensures usage of HTTPS file servers for configuration and software files download. Once AUTH is set to 1 and the device downloads the trusted certificates, the device can only download files from HTTPS server with certificates that can be validated using trusted certificate repository.

Assign HTTPS or TLSRVR file servers.

To keep SSH disabled.

For obtaining the downloadable files, configure the following parameters.

Parameter

KEY_LAYOUT_FILES

Type

String

Default value

Null

Description

Specifies the absolute or relative URL for downloading the key layout files.

SCEP parameters

In an IP Office environment, the following parameters are not present in the auto-generated

H1xxsettings settings file. However, you can provision them through a custom settings file.

Configure the following Simple Certificate Enrollment Protocol (SCEP) parameters.

Parameter

MYCERTURL

Type

String

Default value

Null

Description

MYCERTCN

MYCERTDN

String

String

$SERIA

LNO

Null

Specifies the URL to access Simple Certificate Enrollment

Protocol (SCEP) server. The device attempts to contact the server only if this parameter is set to other than its default value.

Specifies the Common name (CN) for SUBJECT in SCEP certificate request. The values can either be $SERIALNO or $MACADDR.

If the value includes the string "$SERIALNO”, that string will be replaced by the phones serial number.

If the value includes the string "$MACADDR", that string will be replaced by the phones MAC address.

Specifies common part of SUBJECT in SCEP certificate request. This value defines the part of SUBJECT in a certificate request including Organizational Unit,

Organization, Location, State, and Country that is common for requests from different devices.

Table continues…

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Secure installation configuration

Parameter

MYCERTKEYLEN

MYCERTRENEW

MYCERTWAIT

MYCERTCAID

SCEPPASSWORD

Type Default value

Numeric 2048

Description

Numeric

Numeric

String

String

90

1

CAIdenti fier

$SERIA

LNO

Specifies the private key length in bits to be created in the device for a certificate enrollment. The range is from 1024 to 2048.

Specifies the percentage used to calculate the renewal time interval out of the device certificate’s Validity Object.

If the renewal time interval has elapsed the phone starts to periodically contact the SCEP server again to renew the certificate. The range is from 1 to 99.

Specifies the behavior of the device when performing certificate enrolment. assign one of the following values:

• 0: Periodical check in the background

• 1: Wait until a certificate or a denial is received or a pending notification is received

Specifies the Certificate Authority Identifier. Certificate

Authority servers may require a specific CA Identifier string in order to accept GetCA requests. If the device works with such a Certificate Authority, the CA identifier string can be set through this parameter.

Specifies a challenge password to use with SCEP. The value of SCEPPASSWORD, if non-null, is included in a challengePassword attribute in SCEP certificate signing requests.

If the value contains $SERIALNO, $SERIALNO is replaced by the value of SERIALNO. If the value contains

$MACADDR, $MACADDR is replaced by the value of

MACADDR without the colon separators.

VLAN

In an IP Office environment, the following parameters are not present in the auto-generated

H1xxsettings settings file. However, you can provision them through a custom settings file.

Configure the following VLAN parameters.

Parameter

VLANSEP

L2Q

PHY2VLAN

L2QVLAN

Set to

1

Notes

Enables the VLAN separation.

0, 1, or 2 Specifies 802.1Q tagging mode.

Nonzero value

This is the data VLAN and must not have the same value as the

L2QVLAN parameter.

Nonzero value

This is the voice VLAN and must not have the same value as the

PHY2VLAN parameter.

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Security configurations

For the above VLAN configuration, there will be a full VLAN separation between the device and computer packets. The device tries to obtain an IP address from the DHCP server on the voice

VLAN. If the device gets an IP address, the device sends all the tagged packets on the voice LAN.

Set the PHY2VLAN parameter to the data VLAN so that untagged packets from the computer are assigned to the data VLAN or the tagged packets from the computer are forwarded to the data

VLAN. Tagged packets from computers on VLANs other than the data VLAN are blocked.

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Chapter 5: Initial administration

Configuring the settings file

About this task

Modify the settings file with appropriate values to provision the device configuration parameters.

Procedure

1. On the file server, go to the location where you downloaded the settings file.

2. Open the settings file in a text editor.

3. Set the required parameters.

4. Save the settings file.

Related links

Configuration of initial parameters on page 39

Supported countries on page 43

IP Office parameters checklist

on page 49

Configuration of initial parameters

Set the following initial parameters in the settings file. For more information and a complete list of the settings file parameters, see Administering Avaya H100-Series Video Collaboration Stations.

Wireless handset

Set the following parameter for the wireless handset.

Parameter

COUNTRY

Type

String

Default value

Null

Description

DECTSTAT Integer 1

Specifies the country of operation for specific dial tone generation, Wi-Fi, DECT, and the default anti flickering frequency for camera – 50 Hz or 60 Hz.

Specifies whether the DECT menu option in the Setting app is enabled for the user. Assign one of the following values:

• 0: The DECT handset and menu option is disabled in the

Settings app and the user cannot change it.

Table continues…

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Initial administration

Parameter Type Default value

Description

File server

Set the following parameter to provide the file server address to the device if not configured in

DHCP server.

Parameter Type

FILE_SERVER_UR

L

String

Default value

Null

• 1: The DECT handset and menu option is enabled in the

Settings app and the user can change it to enable or disable the wireless handset.

Description

Specifies the configured file server URLs for downloading the software distribution package and settings files.

If this parameter is set, then the following parameters that are supported for the backward compatibility are ignored:

• HTTPSRVR

• HTTPPORT

• HTTPDIR

• TLSSRVR

• TLSSRVRDIR

• TLSPORT

Conferencing

Set the following parameter to enable Avaya Aura

®

Conferencing.

Parameter Type Description

CONFERENCE_FA

CTORY_URI

String

Default value

Null Specifies the conference server URI used to start an Avaya

Aura

®

Conferencing conference call.

Presence

Set the following parameter to enable the Presence services.

Parameter Type

PRESENCE_SERV

ER

String

Default value

Null

Description

Specifies the IP address of the Presence server. The range is from 0 to 255 characters.

SIP registration

Set the following parameters to provide SIP registration information to the device.

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Configuring the settings file

Parameter Type Default value

Null

Description

SIP_CONTROLLE

R_LIST

String

CONFIG_SERVER String

SIPDOMAIN String

Null

Null

Specifies a comma separated list of IP addresses of SIP proxy or registrar server. The range is from 0 to 255.

The list has the following format.

host[:port][;transport=xxx], where:

• host is an IP address in dotted-decimal format

• port is the optional port number. If you do not specify a port number, the system uses the following default values:

- 5060 for TCP

- 5061 for TLS

• transport is the optional transport type, tls or tcp. If you do not specify the transport, the system uses TLS as the default type

For example,

SET SIP_CONTROLLER_LIST proxy1,proxy2:5060;transport=tcp

Specifies the address of the PPM configuration server. If the

SIP environment it set up such that the PPM server is at a different location than the SIP proxy server address, the device uses the configuration server address instead. The device will not use the proxy server for PPM.

Specifies the SIP domain name for registration. The range is from 0 to 255.

Time settings

Set appropriate network time protocol server and time zone offset as the user does not have the ability to manually set the clock on the device.

Parameter

SNTPSRVR

TIMEZONE

TIMEFORMAT

Type Default value

Null

Description

String Specifies a list of zero or more SNTP servers IP addresses in dotted decimal or DNS name format, separated by commas without any intervening spaces. The range is from 0 to 255 characters.

String Etc/GMT Specifies the configuration of time zone in Olson format (as maintained in tzone database by IANA).

Integer 0 Specifies the format to display time on the device. Assign one of the following values:

• 0: AM/PM

• 1: 24 Hours

Table continues…

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Initial administration

Parameter

DATE_FORMAT_O

PTIONS

Type Default value

Integer 1

Description

Specifies the format to display date on the device. Assign one of the following values:

• 1: Language and location specific

• 2: mm/dd/yyyy

• 3: dd/mm/yyyy

• 4: yyyy/mm/dd

Microsoft Exchange server account settings

Configure the following parameters to setup the Microsoft Exchange Server account for an user:

Description Parameter Type

EXCHANGE_USE

R_DOMAIN

EXCHANGE_SERV

ER_SECURE_MO

DE

String

Integer 1

Default value

Null

EXCHANGE_SERV

ER_LIST

String Null

Specifies the user domain for Microsoft Exchange Server.

Specifies whether to use the secure mode for contacting

Microsoft Exchange Server. Assign one of the following values:

• 0: For HTTP

• 1: For HTTPS

Specifies the list containing IP or DNS address of Microsoft

Exchange Server. Use the parameter if the automatic synchronization fails.

Note:

The user name and password created by the user is backed up on Personal Profile Manager

(PPM). The Microsoft Exchange server account is:

• Automatically created: If the user logs in on the same device for which the account is configured.

• To be manually created again: If the user logs in on another device. The following fields are prepopulated:

- User name

- Domain

- Password

Related links

Configuring the settings file

on page 39

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Configuring the settings file

Supported countries

The following table lists the countries and whether they support call progress tones, DECT, and Wi-

Fi. The table also lists the anti flickering frequency for camera in a specific country.

Number Country

1 Abu Dhabi

Country code

Abu Dhabi

Call progres s tones

DECT support

Wi-Fi support

Worldwi de

Antiflickerin g frequen cy

50

2 Albania Albania 50

3 Argentina Argentina 50

Australia

Austria

Bahrain

Bangladesh

Belgium

Bolivia

Bosnia

Botswana

Brazil

Brunei

Bulgaria

Canada

14

15

12

13

9

10

11

6

7

8

4

5

Australia

Austria

Bahrain

Bangladesh

Belgium

Bolivia

Bosnia

Botswana

Brazil

Brunei

Bulgaria

Canada

50

50

50

50

50

Worldwi de

50

60

50

50

50

50

60

Table continues…

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Initial administration

Number Country

El Salvador

Finland

France

Germany

Ghana

Greece

Guatemala

Chile

China (PRC)

Columbia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Ecuador

Egypt

23

24

25

20

21

22

18

19

16

17

28

29

26

27

30

31

32

Country code

El Salvador

Finland

France

Germany

Ghana

Greece

Guatemala

Chile

China

Columbia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Ecuador

Egypt

Call progres s tones

DECT support

Wi-Fi support

Antiflickerin g frequen cy

50

50

60

60

50

60

50

50

50

50

Worldwi de

50

50

50

50

60

50

60

Table continues…

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Number Country

40

41

42

37

38

39

35

36

33

34

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Japan

43 Jordan

Country code

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Japan

Jordan

Configuring the settings file

Call progres s tones

DECT support

Wi-Fi support

Antiflickerin g frequen cy

60

50

50

50

50

50

50

50

50

• East

Japan

Tokyo,

Kawas aki,

Sappo ro,

Yokoh ama, and

Sendai

50Hz

• West

Japan

– 60

Hz

50

Table continues…

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Initial administration

Number Country

44

45

Kazakhstan

Korea

Kuwait

Lebanon

Liechtenstein

Luxembourg

Macao

Macedonia

Malaysia

Mexico

Moldavia

Morocco

Myanmar

Netherlands

New Zealand

52

53

54

50

51

46

47

48

49

57

58

55

56

April 2016

Kuwait

Lebanon

Liechtenstein

Luxembourg

Macao

Macedonia

Malaysia

Mexico

Moldova

Morocco

Myanmar

Netherlands

New Zealand

Country code

Kazakhstan

Korea

Call progres s tones

DECT support

Wi-Fi support

Antiflickerin g frequen cy

50

• South

Korea

– 60

Hz

• North

Korea

– 50 /

60 Hz

50

50

50

50

50

50

Worldwi de

50

50

Worldwi de

50

50

50

60

50

Table continues…

Installing and Maintaining Avaya H100-Series Video Collaboration Stations

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Number Country

Nicaragua

Nigeria

Norway

Oman

Pakistan

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Qatar

Romania

Russia

Saudi Arabia

Yugoslavia

Singapore

66

67

68

63

64

65

61

62

59

60

71

72

69

70

73

74

75

Country code

Nicaragua

Nigeria

Norway

Oman

Pakistan

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Qatar

Romania

Russia

Saudi Arabia

Serbia

Singapore

Configuring the settings file

Call progres s tones

DECT support

Wi-Fi support

Antiflickerin g frequen cy

60 Worldwi de

Worldwi de

50

50

50

Worldwi de

60

60

60

50

60

50

50

50

50

50

60

50

50

Table continues…

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Initial administration

83

84

85

80

81

82

78

79

76

77

88

89

86

87

90

91

92

Number Country Country code

Slovakia

Slovenia

South Africa

Spain

Sri Lanka

Swaziland

Sweden

Switzerland

Syria

Taiwan

Tanzania

Thailand

Turkey

UK

Ukraine

United Arab Emirates

Uruguay

Slovakia

Slovenia

South Africa

Spain

Sri Lanka

Swaziland

Sweden

Switzerland

Syria

Taiwan

Tanzania

Thailand

Turkey

UK

Ukraine

United Arab Emirates

Uruguay

Call progres s tones

DECT support

Wi-Fi support

Antiflickerin g frequen cy

50

50

50

50

50

Worldwi de

50

50

50

50

60

Worldwi de

50

50

50

50

50

50

50

Table continues…

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Number Country Country code

95

96

93

94

97

USA

Venezuela

Vietnam

Yemen

Zimbabwe

Related links

Configuring the settings file

on page 39

USA

Venezuela

Vietnam

Yemen

Zimbabwe

Configuring the settings file

Call progres s tones

DECT support

Wi-Fi support

Antiflickerin g frequen cy

60

60

50

50

50

3

4

1

2

5

6

7

8

9

IP Office parameters checklist

Use the following checklist if you want to manually configure the settings file for the IP Office environment:

No.

Parameters Set Value

ENABLE_IPOFFICE

SUBSCRIBE_LIST_NON_A

VAYA

ENABLE_AVAYA_ENVIRO

NMENT

DISCOVER_AVAYA_ENVIR

ONMENT

ENABLE_PRESENCE

PRESENCE_SERVER

CONFIG_SERVER

CONFIG_SERVER_SECUR

E_MODE

SIMULTANEOUS_REGISTR

ATIONS

1

Supported string

0

0

0

Do not set

Do not set

Do not set

1

Table continues…

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Initial administration

No.

Parameters Set Value

10

11

12

13

14

15

ENABLE_PPM_SOURCED_

SIPPROXYSRVR

ENABLE_G726

PHNEMERGNUM

PHNMOREEMERGNUMS

PSTN_VM_NUM

CONNECTION_REUSE

0

0

Supported dial string

Supported dial string

Supported string

1

Related links

Configuring the settings file

on page 39

Initial setup through the device

Navigating to the Settings screen

Procedure

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Initial setup through the device

Setting DHCP Site Specific Option Number

About this task

Use this procedure to set the values of site-specific configuration parameters. The default value is set to 242.

Before you begin

Ensure that you login with the administrator password to see the interface.

Procedure

1. Go to the Settings screen.

2. Tap More > DHCP Site Specific Option Number (SSON).

3. Enter any option between 128 to 254.

Setting the DNS name and address

About this task

Use this procedure to set the domain name and server address.

Procedure

1. Go to the Settings screen.

2. Tap More > DNS.

3. Tap DNS > DNS Server.

4. Enter one or both the server addresses in the following fields:

DNS Server 1

DNS Server 2

5. Tap DNS > Domain.

6. Enter the domain name of the server.

Setting a user group for a specific configuration

About this task

Use this procedure for setting a group identifier to allow downloading a specific configuration set for a dedicated user group during startup. You can set group identifier between 0 to 999.

Procedure

1. Go to the Settings screen.

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Initial administration

2. Tap More > GROUP.

3. Enter the group identifier.

Setting up a file server address

About this task

Use this procedure to set up a file server address for downloading the software distribution package and settings file.

Procedure

1. Go to the Settings screen.

2. Tap More > File Server.

3. Enter the HTTP or HTTPS address of your file server.

Setting up an HTTP proxy and exception

About this task

Use this procedure to specify the address of an HTTP proxy server. You can also enter the server names to bypass the proxy server.

Before you begin

Ensure that you login with the administrator password to see the interface.

Procedure

1. Go to the Settings screen.

2. Tap More > HTTP/S Proxy Settings.

3. Tap Proxy host name[:port].

4. Enter the HTTP proxy host name with port number.

5. Tap Bypass proxy for.

6. Enter the server names to bypass the proxy server.

Configuring SIP server settings

About this task

Use this procedure to register your phone to the SIP server. You can also specify the Personal

Profile Manager (PPM) server address if it is different from the SIP server address.

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Administration through the device

Before you begin

Ensure that you login with the administrator password to see the interface.

Procedure

1. Go to the Settings screen.

2. Tap More > SIP Settings.

3. Tap SIP domain.

4. Enter the server name for registration.

5. Tap Avaya configuration server.

6. Enter the PPM server address.

7. Tap SIP Proxy settings.

8. Enter the values in the following fields:

SIP proxy server: Enter the name of the SIP proxy server.

Transport type: Choose either TLS or TCP depending upon your configuration.

SIP Port: Optionally, enter 5060 for TCP or 5061 for TLS.

Administration through the device

Changing the date format

Procedure

1. Go to the Settings screen.

2. Tap SYSTEM > Date and time > Choose date format.

3. Select the required format.

4. Tap OK.

Changing to the 24–hour time format

Procedure

1. Go to the Settings screen.

2. Tap SYSTEM > Date and time.

3. Select the Use 24–hour format check box.

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Initial administration

Enabling and disabling the wireless handset usage

About this task

You can enable or disable the wireless handset usage only if your administrator configured the option for you.

Procedure

1. Go to the Settings screen.

2. Perform one of the following actions:

• To enable the wireless handset usage, tap WIRELESS & NETWORKS > DECT > ON.

• To disable the wireless handset usage, tap WIRELESS & NETWORKS > DECT > OFF.

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Chapter 6: Backup and restore

Back up on PPM

The Collaboration Station supports data backup by saving all non-volatile user parameters on

Personal Profile Manager (PPM) in an Avaya Aura

®

environment. When the user logs in to any registered device, PPM restores all user data on the device.

Note:

You can backup and restore contacts through Avaya one-X

®

Portal, if your phone is registered to the IP Office server.

Parameters backed up on PPM

The following table lists the parameters that are backed up on Personal Profile Manager (PPM).

Parameter

BAKLIGHTOFF

CLICKS 1

CALL_PICKUP_RING_TYPE 1

Default value

120

OUTSIDE_CALL_RING_TYPE 1

PRIORITY_CALL_RING_TYP

E

1

1 INTERCOM_CALL_RING_TY

PE

TEAM_BUTTON_RING_TYPE

_USER_SELECTION

1

FORWARDED_CALL_RING_

TYPE

BRIDGED_CALL_RING_TYP

E

1

1

Description

Specifies the timer to switch off the backlight of the display.

Specifies whether button click sounds are enabled.

Specifies the default call pickup ring type.

Specifies the default outside call ring type.

Specifies the default priority call ring type.

Specifies the default intercom call ring type.

Specifies the default team button ring type that the user selects.

Specifies the default forwarded ring type that the user selects.

Specifies the default bridged call ring type that the user selects.

Table continues…

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Backup and restore

Parameter

HEADSET_PROFILE

AMPLIFIED_HANDSET

AMPLIFIED_HANDSET_NOMI

NAL_LEVEL_CALL_END

TIMEFORMAT

0

0

0

0

DATE_FORMAT_OPTIONS

CALL_LOG_ACTIVE

CALL_LOG_BRIDGED 1

CONTACT_NAME_DISPLAY 1

1

1

ENABLE_ONLINE_SEARCH 0

Default value

1

Description

PERSONALWAV

CALL_PICKUP_INDICATION

DEFAULT_CONTACTS_STO

RE

EXCHANGE_USER_ACCOU

NT

EXCHANGE_USER_PASSW

ORD

ENABLE_PHONE_LOCK

LOCK_SCREEN_LOCK_AFT

ER_TIMEOUT

SHOW_CALL_APPEARANCE

_NUMBERS

SHOW_BRIDGED_APPEARA

NCE_NUMBERS

AUDIOPATH

HEADSETBIDIR

LARGEFONT

INITIAL_SCREEN

3

1

Null

Null

0

5

Specifies the user choice of the personal ring used for internal calls.

Specifies the following call pickup indication types:

• Audio

• Visual

• None

Specifies the headset audio profile that the user selects.

Specifies whether the handset amplification is enabled.

Specifies whether to set the volume level in amplified mode to nominal when all calls end.

Specifies whether the time format is the am-pm format or the

24–hour format.

Specifies the date display format.

Specifies whether to activate call logging.

Specifies whether to activate call logging for bridged calls.

Specifies how contact names are displayed.

Specifies whether the default search directory is searched in the background whenever a user searches through synchronized contacts.

Specifies the account where all user contacts are added by default.

Specifies the account name for the Microsoft Exchange Server account.

Specifies the user password for the Microsoft Exchange Server account.

Specifies whether to enable the lock screen password.

Specifies the lock screen inactivity timeout in minutes.

0

0

Specifies whether for a user the device displays call appearance numbers in the call containers.

Specifies whether for a user the device displays bridged appearance numbers in the call containers.

1

0

Specifies whether the default audio path is speaker or headset.

Specifies whether bidirectional signaling is supported on the headset interface.

Specifies whether the user selected large font size.

0

PHONE Specifies the initial screen that the device displays when the user logs in.

Table continues…

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Parameters backed up on PPM

Parameter

BLOCK_OUTGOING_VIDEO_

ANSWER_MODE

OUTGOING_CALL_MODE

Default value

0

1

Description

Specifies whether video is started blocked or unblocked on an incoming or escalated video call.

Specifies the media type to be used for outgoing calls.

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Chapter 7: Maintenance

Device upgrade

Before upgrading the device, ensure that you download the latest software, the distribution package and the settings file, on the file server. You can perform the device upgrade in the following ways:

• Automatic: You can configure the device to poll periodically for a newer version of the software in the file server and automatically download the software and upgrade itself.

• Manual: You can upgrade the device without the device waiting for a polling interval by:

- Using the update option in the Settings app on the device. With the update option, the device immediately downloads and installs the software if an updated version is available.

- Rebooting the device from the Settings app or from System Manager. With rebooting, the device might upgrade immediately or later based on the upgrade policy configured for the device.

Device upgrade process

During boot up, the Collaboration Station performs the following tasks:

1. The Collaboration Station receives the file server address from DHCP, LLDP, or the device interface.

2. The Collaboration Station connects to the file server and searches for the upgrade file.

3. The Collaboration Station compares its software version with the version specified in the upgrade file.

4. If a newer version of the software distribution package is available, the Collaboration Station downloads the software and upgrades itself.

5. The Collaboration Station also looks for the settings file that is specified in the upgrade file and loads the settings file.

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Downloading and saving the software

Downloading and saving the software

Before you begin

Ensure that your file server is set up.

Procedure

1. Go to the Avaya Support website.

2. In the Enter Your Product Here field, enter Avaya H100-Series Video

Collaboration Stations .

3. In the Choose Release field, click the required release number.

4. Click the Downloads tab.

The system displays a list of the latest downloads.

5. Click the appropriate software version.

The system displays the Downloads page.

6. In the File field, click the zipped file and save the file on the file server.

7. Extract the zipped file and save it at an appropriate location on the file server.

8. From the latest downloads list, click the settings file.

The system displays the Downloads page.

9. In the File field, click the settings file and save the file at an appropriate location on the file server.

Related links

File server configuration

on page 25

Resetting a device to factory settings

About this task

Use this procedure to reset a device to factory settings, that is, the initial state in which you received the device from the factory.

You might want to reset the device to the factory settings when you are:

• Repairing a device.

• Assigning a device to a new user by keeping the same extension but different permissions from the previous user.

Resetting a device removes the following information from the device and restores all data to the factory settings:

• All administered values

• User-specified data that includes Exchange account

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Maintenance

• Device settings

You cannot recover the settings and data after you delete them.

Procedure

1. Open the Settings app in the administrator mode.

2. Tap PERSONAL > Device and data reset > DEVICE AND PERSONAL DATA > Factory

data reset.

3. Tap Reset device when the device displays the confirmation message.

Automatic upgrade

Avaya H100-Series Video Collaboration Stations provide the facility of automatic upgrade. You can configure the settings file such that the Collaboration Stations periodically poll for a newer version of the software in the HTTP or the HTTPS server and download the files automatically.

You can set parameters in the settings files that can support following upgrade policies:

• Scheduling download for a specific time and day in a week

• Scheduling download and install on a specific date

• Setting polling interval for the new software

Related links

Configuration of parameters for an automatic upgrade on page 60

Configuration of parameters for an automatic upgrade

Configure the following parameters in the settings file to set the automatic upgrade:

Parameter

UPGRADE_POLIC

Y

Type Default value

Integer 2

Description

Specifies whether the upgrade occurs based on:

• Reboot only

• Upgrade policies only

• Both reboot and upgrade policies

Assign one of the following values:

• 0: Device upgrade occurs only after reboot

• 1: Upgrade occurs based on configured policies and management applications only

Table continues…

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Automatic upgrade

Parameter

UPGRADE_POLLI

NG_PERIOD

UPGRADE_DLOA

D_START

UPGRADE_DLOA

D_END

UPGRADE_INSTA

LL_DATE_TIME

Type

Integer

String

String

String

Default value

Description

60

00

• 2: Upgrade occurs based on configured policies and after reboot

Note:

In an IP Office environment, the default value is set to 0 in the auto-generated settings file.

Specifies the polling interval in minutes between polling both upgrades and settings file. The range is from 0 to 10080 minutes, where the value of 0 disables polling.

Note:

In an IP Office environment, the default value is set to 0 in the auto-generated settings file.

Specifies the start time when the device tries to download the software. To reduce the network traffic, the parameters

UPGRADE_DLOAD_START and UPGRADE_DLOAD_END are used to schedule download at a time when users are out-ofoffice.

Use the following format to specify the time:

[Ddd]hh, where

• Ddd: Is a three-character string for a day of the week: Sun,

Mon, Tue, Wed, Thu, Fri, and Sat

• hh: Is a numeric in the range of 0 to 23 for an hour of the day

Specifies the end time when the device stops trying to download the new software. Use the following format to specify the time:

[Ddd]hh, where

• Ddd: Is a three-character string for a day of the week: Sun,

Mon, Tue, Wed, Thu, Fri, and Sat

• hh: Is a numeric in the range of 0 to 23 for an hour of the day

Specifies the date and time after which the new software and settings file is installed. Use the following format:

YYYY-MM-DDThh:mm, where

• YYYY: Is four numeric digits for the year

• MM: Is two numeric digits in the range of 00 to 12 for month

• DD: Is two numeric digits in the range of 1 to 31 for the day of the month

• T: is the time separator

• hh: Is two numeric digits in the range of 11 to 23 for the hour of the day

Table continues…

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Maintenance

Parameter

DLOAD_RND_AFT

ER_RESET

DLOAD_RND

Type

Integer

Integer

Default value

Description

0

3600

• mm: Is the two numeric digits in the range of 00 to 59 for the minutes of the hour

At the end of the installation, the device displays a confirmation message for reboot. Users can confirm or delay the reboot by half an hour. The device does not display the confirmation message if the user is in a call.

Note:

In an IP Office environment, the default value is set to

1970–01–01T00:00 in the auto-generated settings file.

Specifies the interval in seconds in which the downloading attempts randomizes after the device reboots. The range is from

0 to 32767 seconds.

Specifies the interval in seconds in which the downloading attempts randomizes during background downloads. The range is from 0 to 32767 seconds.

Related links

Automatic upgrade on page 60

Manual upgrade

Upgrading a device through System Manager

About this task

Use the following procedure to perform bulk upgrade of Collaboration Station.

Before you begin

Ensure that you have the latest version of the software on the file server.

Procedure

1. In the System Manager interface, provide the range of the Collaboration Station registrations that require an upgrade.

2. Press Reboot.

As part of the boot up process, the Collaboration Station downloads the upgrade file from the file server. The Collaboration Station then compares the current version of the build with the one in the upgrade file. If the upgrade file has a higher version, the device reads the upgrade file further and downloads the higher version of the build.

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Manual upgrade

Upgrading a device through the Settings app

About this task

You can use the update option or reboot the device to upgrade it. With the update option, the device immediately downloads and installs the software if an updated version is available. With rebooting, the device might upgrade immediately or later based on the upgrade policy configured for the device

Before you begin

Ensure that you have the latest version of the software on the file server. .

Procedure

• To upgrade the device using the update option:

1. Open the settings app in the admin mode.

2. Tap SYSTEM > About > Software information > Update now.

If the device already has the latest version, the device displays a device up-to-date message and does not upgrade.

• To upgrade the device by rebooting:

1. Go the Settings screen.

2. Tap PERSONAL > Device and data reset > DEVICE > Reboot.

3. Tap OK for confirmation.

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Chapter 8: Troubleshooting

Error message “Not enough power to activate the device”

Condition

The device displays the message “Not enough power to activate device. Please contact your administrator.”

Cause

There is not enough power coming from PoE port for the device to operate properly.

Solution

Perform one of the following actions:

• Supply the AC power to the device by connecting the power adapter to an electrical outlet.

• In the settings file, set the ASSUME_SP_POE parameter to 1 so that the device operates in low power mode by disabling some of the USB ports.

• Connect the PoE injector and in the settings app, select the Single port PoE injector connected check box under Network > Ethernet > Power over Ethernet (PoE).

Camera not working

Camera not working

Camera is not capturing video images or the camera LED is not lighting up.

Camera cable not connected properly

Camera has a dedicated USB in the Collaboration Station and works only if the camera cable is connected to the dedicated USB.

Solution

Ensure that the camera cable is connected to the dedicated camera USB in the Collaboration

Station and you have opened the privacy shutter of the camera.

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The base of the device is hot

The base of the device is hot

Condition

The base of the device is hot.

Cause

Avaya H175 Video Collaboration Stations generate more heat than other deskphones. This behavior is expected and within product safety standards (IEC 60950-1). The heat from the deskphone dissipates from the lower plastic cover and finally through the space between the rubber foot pads.

Solution

Ensure that:

• You have put the device on a flat surface, such as a table, for proper heat dissipation.

• You have not kept any object, such as paper or cloth, below the device.

• The operating temperature is between 0 °C to 40 °C as the surface temperature increases relative to the operating temperature. The operating temperature is the ambient temperature of the room.

Video calls fail post installation

Condition

Post installation, the user is unable to start a video call or receive an incoming video call.

Cause

Inappropriate configuration of a Session Border Controller rule that might cause video call types to fail.

Solution

If connecting through Session Border Controller (SBC), ensure that for the SBC media rule, you enabled SRTP in the video encryption type. The Collaboration Station requires both audio and video to be SRTP encrypted.

Firmware got corrupted

Condition

The firmware got corrupted and you want to restore the firmware to its original state.

The firmware corruption can occur due to power outage during the device upgrade time or a corrupt system file.

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Troubleshooting

Solution

You can use the boot recovery procedure to clear the device and restore the Collaboration

Station to factory settings. You can use the boot recovery procedure only if you have not changed the default password.

1. Reboot the device.

2. Press and hold the star key (*) on the dialpad when you see the message Avaya The

Power of We on screen.

3. Release the key after 5 seconds.

4. The Collaboration Station displays the Android system recovery screen after approximately

30 seconds.

5. Press 1 to start the boot recovery procedure.

6. Enter the admin password when the Collaboration Station prompts you.

The Collaboration Station starts the boot recovery procedure and displays a list of options.

7. Select one of the following options:

Reboot: Stops the boot recovery procedure and reboots the deskphone.

CLEAR Phone : Performs resetting of the deskphone to factory settings.

Erase /cache: Erases the cache partition of the deskphone that is primarily used to store recovery logs and temporary files.

Erase /var: Erases the var partition of the deskphone that is primarily used for storing device logs.

Wipe cache and var: Clears both cache and var partitions of the deskphone.

Wipe /data: Erases the data partition of the deskphone that is primarily used to store system and application databases.

Wipe /vendor: Clears the vendor partition of the deskphone.

Clear OPKGs: Deletes the downloaded OPKG file from the device. OPKG packages are the tar files download by an administrator.

Swap banks and reboot: Swaps the boot banks on the device that results in primary boot bank becoming secondary boot bank and vice versa. The deskphone always has 2 copies of firmwares:

- Current firmware. The deskphone uses this firmware to boot up.

- Previously installed firmware. This firmware is updated each time the firmware on the deskphone is upgraded.

For example, if the deskphone is running build 1000 and the deskphone is upgraded to build 2000, the primary boot bank will contain the build 2000 and the secondary backup boot bank will contain the build 1000.

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Chapter 9: System Failover and

Survivability

Configuring survivability for H175 Collaboration Stations

By administering survivability configuration parameters using the H1xxsettings.txt file (or using the default values if applicable), the SIP deskphones can quickly switch to an active controlling server and experience minimal disruption. You can also configure survivability between the following servers:

• Avaya Aura

®

and IP Office, if IP Office is configured in the branch mode.

• IP Office and IP Office, if configured as primary and secondary.

The parameters mentioned below are not present in the auto-generated settings file for IP Office environment.

The parameters are configured for Avaya Aura

®

environment.

The failover/failback parameters are:

• CONTROLLER_SEARCH_INTERVAL: The time the phone waits to complete the maintenance check for Monitored Controllers.

• DISCOVER_AVAYA_ENVIRONMENT: Determines whether the phone operates in a mode to comply with the Avaya environment mode (provision of SIP/AST features and use of PPM for download and backup/restore).

• ENABLE_REMOVE_PSTN_ACCESS_PREFIX: Enables the removal of the PSTN access prefix from collected dial strings when the phone is communicating with a non-AST controller.

• FAILBACK_POLICY: Failback Policy.

• FAST_RESPONSE_TIMEOUT: Fast Response Timer.

• PSTN_VM_NUM: The number called when the phone is in failover and the Message button is pressed.

Note:

This parameter is only available for IP Office.

• RECOVERYREGISTERWAIT: Reactive Monitoring Interval in seconds.

• REGISTERWAIT: Proactive Monitoring Interval in seconds.

• SIP_CONTROLLER_LIST: Configured Controller list. A comma-separated list of SIP URIs, a hostname, or numeric IP address. If null, DHCP/DNS will provide the defaults.

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System Failover and Survivability

• SIMULTANEOUS_REGISTRATIONS: The number of Session Managers with which the deskphone will simultaneously register.

• SIPREGPROXYPOLICY: Registration Policy. The default value of this parameter is simultaneous.

Related links

Configuring survivability through the phone interface on page 68

Configuring survivability through the phone interface

About this task

Use the following procedure to configure SIP domain and controller.

Before you begin

Ensure that you have SIP domain name and SIP proxy settings.

Procedure

1. Navigate to the Settings > More > SIP Settings .

2. Login with your administrator credentials.

3. Enter SIP Domain and SIP Proxy Settings.

Related links

Configuring survivability for H175 Collaboration Stations

on page 67

Supported operations

During failover and survivability, the following operations are valid through the phone:

• Making a call (includes emergency calls).

• Receiving a call.

• Call transfer.

• Mid call features: Call hold and mute.

• Audio Conference: Local three-way audio conference.

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Index

A

assemble the Collaboration Station .....................................

27

automatic upgrade ...............................................................

60

Avaya H100–Series Video Collaboration Stations ...............

13

B

back up on PPM ..................................................................

55

file server configuration ........................................................

25

firmware got corrupted .........................................................

65

H

hardware requirements ........................................................

21

headset compatibility ...........................................................

17

hot device base ....................................................................

65

C

camera mount and connect .......................................................

32

camera mount ......................................................................

31

camera not working .............................................................

64

certificate management .......................................................

35

change the date format ........................................................

53

change to the 24–hour time format ......................................

53

Checklist

IP Office ........................................................................

49

compatibility matrix ..............................................................

17

compatible headsets ............................................................

17

compatible products .............................................................

17

configuration of initial parameters ........................................

39

configuration of parameters for an automatic upgrade ........

60

configure the settings file .....................................................

39

connecting the Collaboration Station to the network ...........

33

connectors and controls .......................................................

18

connect wired handset .........................................................

27

corrupt firmware ...................................................................

65

corrupt system file ................................................................

65

create users on System Manager ........................................

27

I

initial parameters .................................................................

39

installation checklist .............................................................

20

install wireless handset ........................................................

31

L

legal notices .............................................................................

M

mounting and connect the camera ......................................

32

N

navigate

Settings screen .............................................................

50

O

overview of the Collaboration Station ..................................

13

D

device base hot ....................................................................

65

device lock configuration .....................................................

34

device upgrade ....................................................................

58

device upgrade process .......................................................

58

DHCP server configuration ..................................................

24

DHCP settings worksheet ....................................................

23

disable the wireless handset usage .....................................

54

download and save the software ...................................

26

,

59

P

packaged components .........................................................

17

parameters backed up on PPM ...........................................

55

password security policies ...................................................

34

ports .....................................................................................

18

power outage during upgrade ..............................................

65

preinstallation data gathering ...............................................

21

prerequisites ........................................................................

20

product compatibility ............................................................

17

E

enable the wireless handset ................................................

54

R

related documentation ...........................................................

9

reset a device to factory settings .........................................

59

F

features ................................................................................

14

S

secure installation configuration ..........................................

35

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Index server configuration .............................................................

24

settings file initial parameters ..............................................

39

settings file worksheet .........................................................

23

Settings screen

DHCP SSON ................................................................

51

DNS configuration ........................................................

51

file server ......................................................................

52

GROUP ........................................................................

51

HTTP proxy and exception ...........................................

52

SIP server .....................................................................

52

Settings screen navigation ...................................................

50

set up a DHCP server ..........................................................

24

set up a file server ...............................................................

26

software distribution package ..............................................

25

software requirements .........................................................

20

specifications .......................................................................

14

support .................................................................................

12

supported countries .............................................................

43

Survivability configuring ....................................................................

67

phone interface .............................................................

68

supported operations ....................................................

68

System Manager user profile worksheet .............................

21

T

time format ...........................................................................

53

troubleshooting camera not working ......................................................

64

U

upgrade a device through the Settings app .........................

63

upgrade the device through from System Manager .............

62

V

video calls fail post installation .............................................

65

W

wireless handset ............................................................

28

,

31

wireless handset layout .......................................................

30

wireless handset usage enable or disable ..........................................................

54

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