DWC-PZV2M72T - Digital Watchdog

DWC-PZV2M72T - Digital Watchdog
DWC-PZV2M72T
MEGApix PANO 48MP 180° Dome IP Camera
Before installing or operating the camera, please read and follow this manual carefully.
02/16
PRECAUTIONS
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Do not open or modify.
Do not open the case except during maintenance and installation, for it may be dangerous and can cause
damages.
Do not put objects into the unit.
Keep metal objects and flammable substances from entering the camera. It can cause fire, short-circuits, or
other damages.
Be careful when handling the unit.
To prevent damages, do not drop the camera or subject it to shock or vibration.
Do not install near electric or magnetic fields.
Protect the camera from humidity and dust.
Protect the camera from high temperature.
Be careful when installing near the ceiling of a kitchen or a boiler room, as the temperature may rise to high
levels.
Cleaning: To remove dirt from the case, moisten a soft cloth with a soft detergent solution and wipe.
Mounting Surface: The material of the mounting surface must be strong enough to support the camera. Q
FCC COMPLIANCE
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference, when the
equipment is operated in a residential environment. This equipment generates, uses, and radiates radio frequency
energy, and if it is not installed and used in accordance with the instruction manual, it may cause harmful interference
to radio communications.
WARNING: Changes or modifications are not expressly approved by the manufacturer.
2
TABLE OF CONTENTS*
Introduction.......................................................................................................................................................4
Features........................................................................................................................................................4
Parts & Description.......................................................................................................................................5
Dimensions...................................................................................................................................................6
Inside the Box .............................................................................................................................................7
Installation.........................................................................................................................................................8
Network Connection ....................................................................................................................................8
Installation...............................................................................................................................................9-10
MEGApix® PANO™ Camera Setup..............................................................................................................11
Installing DW IP Finder™....................................................................................................................11
Using DW IP Finder™ ...................................................................................................................12-13
Network Options.........................................................................................................................................14
Camera Reboot..........................................................................................................................................15
MEGApix® PANO™ Camera Web Viewer....................................................................................................16
Accessing the Camera’s Web Viewer........................................................................................................16
GUI Description .........................................................................................................................................17
Stream Selection........................................................................................................................................18
Live Buffering Selection.............................................................................................................................18
MEGApix® PANO™ Camera Setup..............................................................................................................19
General..................................................................................................................................................18-20
Network......................................................................................................................................................21
Security......................................................................................................................................................22
Date & Time...............................................................................................................................................22
Image Quality........................................................................................................................................23-25
Video Streaming.........................................................................................................................................26
Specifications ................................................................................................................................................27
Troubleshooting .......................................................................................................................................28-32
Warranty..........................................................................................................................................................33
Limits & Exclusions.......................................................................................................................................34
3
FEATURES*
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48MP 180° Panoramic Camera
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4x 12MP CMOS Sensors
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Single Network Connection/One Recording License
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Fast Frame Rates: 15fps at 48MP / Real-time 30fps at 32MP
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4x7.2mm Auto Focus Fixed Lens
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Zero Distortion Anti-reflective Glass
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CleanView® Hydrophobic Self Cleaning Glass Coating
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Easy Image Alignment and Stitching
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Smart DNR® 3D Digital Noise Reduction
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True Day/Night with Mechanical IR Cut Filter
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Advanced 1.0Ghz Dual Core Video Processors
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Web Server Built-in
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Dual Codecs with Simultaneous Dual-Stream
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Auto Gain Control (AGC)
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Backlight Compensation (BLC)
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Auto White Balance (AWB)
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Motion Detection
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ONVIF Conformant, Profile S
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PoE Plus and DC12V
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IP66 Rated Weather Resistant
4
PARTS & DESCRIPTIONS*
5
DIMENSIONS (MM)*
190mm (7.5”)
108mm
(4.25”)
6
INCLUDED IN THE BOX*
7
NETWORK CONNECTION*
T h e r e a r e t w o w a y t o p o w e r a M E G Ap i x ® PAN O ™
camera.
Use a PoE+ switch or a PoE+ injector to connect data and power through
a s i n g l e c a b l e a n d b e g i n v i e w i n g a n d r e c o r d i n g i m a g e s i n s t a n t l y. A n o n PoE switch will require an adaptor for power transmission.
1.
Using a PoE+ Switch / PoE+ Injector
The MEGApix® PANO™ Camera is PoE-Compliant, allowing transmission of power and data
via a single Ethernet cable. PoE eliminates the need for the different cables used to power,
record, or control the camera. Follow the illustration below to connect the camera to a PoEenabled switch using an Ethernet cable. Please note that the camera requires PoE+ Switch /
PoE+ Injector
2.
Using 12VDC
If a PoE+ injector is not available, use a power adaptor for power transmission and a non-PoE
switch for data transmission. Follow the illustrations below to connect the camera without a PoE
Injector.
8
INSTALLATION*
Easy Camera Installation
1.
Using the torx wrench included, remove the dome
cover from the camera module by loosening the
screws on the dome.
2.
Using the mounting template sheet or the camera
itself, mark and drill the necessary holes in the wall or
ceiling.
3.
Pass wires through and make connections.
4.
Secure the camera module to the mounting surface
using four screws.
5.
The cameras offer a motorized lens adjustment per
sensor from the camera’s web viewer. See page 17.
6.
Assemble the dome cover over the camera body.
7.
Remove the protective film from the camera's dome.
Using Cable Weather Protector
To use the LAN water protector case, refer to the
diagram below:
1. Insert the network cable into (a), the camera’s
network port.
2. Connect (b) to the camera’s network port by
rotating it clock-wise until tight.
3. To complete the water-proof installation, connect
part (c) to the case’s body, securing tightly by
rotating it clock-wise.
9
INSTALLATION*
Installing the SD Card
1.
Detach the camera’s cover dome from the camera’s
module by unscrewing the cover dome screws.
2.
Using the camera or mounting template, mark and
drill the necessary holes in the mounting surface.
3.
Secure the two long mounting screws to the
camera’s base.
4.
Pull wires through and make connections.
5.
Mount the camera to the mounting surface using the
2 mounting nuts.
6.
Secure the camera’s cover dome onto the camera
base to complete the installation.
7.
See page 9 for water-proof cabling installation.
4 SD Card Slots
Ad j u s t i n g t h e C a m e r a ’s An g l e
The camera’s stitching and lens adjustment is done
automatically from the camera’s web viewer.
10
DW IP Finder™ *
Installing DW IP Finder™ Software
DW IP Finder™ searches for all available Digital Watchdog devices
currently connected to your network.
1.
Install DW IP Finder to find the MEGApix® PANO™ camera on your local network. The
software can be found on the included User Manual CD. Run DW IP Finder and install onto
your PC.
2.
When setup is complete, launch DW IP Finder.
3.
The software will automatically search your network for all Digital Watchdog® supported
devices. Your camera will appear as ”DWC-PZ2M72T.”
4.
Double-click on the camera name and select ‘View Camera Website’ to launch the camera’
web viewer.
*Install the DW IP Finder to a computer located on the same Subnet Mask as the MEGApix®
PANO™ camera.
11
DW IP Finder™ *
Using DW IP Finder™ Software
Use DW IP Finder™ to change the basic settings of your MEGApix®
camera or to connect to your MEGApix® camera.
12
DW IP Finder™ *
Using DW IP Finder™ Software
Use IP Finder to set the connection type and the IP address information
f o r y o u r M E G A p i x ® PA N O ™ c a m e r a .
1.
DHCP: Select DHCP to access the camera within the same internal network. For further
explanation on DHCP, please see page 14.
2.
Static IP: Select Static to connect to the camera from an external network. For further
explanation on Static, please see page 14.
*If you change the camera’s IP, write down the camera’s MAC Address for identification in the future.
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DW IP Finder™ *
DHCP
The Dynamic Host Configuration Protocol (DHCP) is a network configuration protocol that allows a
device to configure automatically according to the network it is connected to.
If your network supports DHCP and your MEGApix® PANO™ camera is set to DHCP, IP Finder
will automatically find and set your MEGApix® PANO™ camera to correspond with your network
requirements.
Static
Static IP addresses are recommended when using a network that does not support DHCP or when
setting your device to be accessed externally via the internet. If Static is selected, you must
manually enter the correct network settings for your MEGApix® PANO™ camera. The settings will
correspond with your network. To set your camera to a static IP address, we recommend that you
(1) setup the camera to DHCP, (2) allow it to configure itself according to your network, and (3)
change the settings to a static IP address.
1.
To set your MEGApix® PANO™ camera to Static, highlight the desired device from the
search results list, and click on Configuration. In the “Network Configuration” window, make
sure Static is selected.
2.
Enter the following information: IP Address, Netmask, Gateway, and Preferred DNS.
3.
Click Apply and Reboot to save all changes.
14
CAMERA REBOOT*
Resetting the Camera
Pressing the reset button on the camera’s back for five (5) seconds will
initialize all environmental variables to factory default. Previous setup
for IP default, time, etc. will be deleted. If a system’s IP address is
lost, reset the camera back to factory default.
The following are the default network settings.
IP Mode
DHCP
Subnet Mask
255.255.255.0
Gateway
192.168.1.1
HTTP Port
80
* Frequent use may cause system error.
15
WEBVIEWER*
Remote Video Monitoring Via Web Browser
M o n i t o r a n d c o n f i g u r e t h e M E G A p i x ® PA N O ™ c a m e r a t h r o u g h a b u i l t - i n
w e b v i e w e r.
1.
Type the camera’s IP address in a web
browser. Enter Username and Password
Default:
Username: admin | Password: admin
2.
The web browser may ask to install FbVLC
to view video from the camera. Once it has
been installed, Internet Explorer will display
video images from the camera.
3.
The Web Client is also available in Google
Chrome, Safari and Firefox web viewers.
Please note that features may be limited.
4.
Once the web viewer is up, press ‘Settings’
to go to the camera’s menu. There, select
live view at the top of the options on the left.
The camera’s view will appear in a new
window.
16
WEBVIEWER*
GUI Description
Monitor and configure the MEGApix® camera through a built-in web
v i e w e r.
1.
Live video display- This is the region for live video stream from the camera.
2.
Setup Menu- Setup the camera’s Video, Network, Events, System etc.
3.
Display information- Above the stream buttons, the camera’s resolution and stream name will
be displayed
4.
Play/Stop- Pause video or return to live as needed.
5.
Stream selection- Select a stream to display it in the viewing area. See page 26 for stream
setup.
6.
Sensor Adjustment- From the live view, you can adjust each of the camera’s sensors
separately:
a.
Rotate the lens left or right to adjust the image stitching if needed.
b.
Adjust the camera’s auto focus manually or press the ‘auto focus’ button.
17
WEBVIEWER*
Setup > General
V i e w t h e M E G A p i x ® PA N O ™ c a m e r a ’ s b a s i c i n f o r m a t i o n .
The Factory Rest page allows you to reboot the camera or reset its settings to factory default.
1. Reboot – press the ‘Reboot’ button to reboot and power cycle the camera.
2. Restore – Select to reset the camera’s settings back to factory default. If this option is selected, all
settings except for the camera’s network settings with be deleted and reset to their factory default.
Press OK in the confirmation window to complete the reset.
3. Reset Factory – Select to reset the camera’s settings back to factory default. If this option is
selected, all settings, including the camera’s network settings, with be deleted and reset to their
factory default. Press OK in the confirmation
window to complete the reset.
18
WEBVIEWER*
Setup > General
V i e w t h e M E G A p i x ® PA N O ™ c a m e r a ’ s b a s i c i n f o r m a t i o n .
Use this general settings page to upgrade the camera’s firmware. The information at the top of the
page shows the camera’s name, current firmware version and date. To check for the latest firmware,
click on the link to Digital Watchdog’s website, or go to www.digital-watchdog.com.
To start the upgrade process:
1. Download the latest firmware from the Digital Watchdog website.
2. Click the ‘Browse’ button and select the firmware file.
3. Press the ‘Upload’ button.
4. The system will automatically start the
upgrade process.
5. You can track the upgrade process in the
update status page.
6. Once the upgrade is complete, the camera
will reboot to complete the update.
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WEBVIEWER*
Setup > General
A d j u s t t h e M E G A p i x ® PA N O ™ c a m e r a ’ s D a y & N i g h t s e t t i n g s .
1. IR Switching– select the camera’s IR filter mode.
a. Auto – The camera will switch between color and B/W automatically based on the levels of
light in the camera’s Field of View (FoV).
b. Force Day – Manually use the camera’s True Day/Night IR cut filter the camera’s view to day
mode regardless of the light levels in the camera’s FoV.
c. Force Night – Manually removes the True Day/Night IR cut filter from the camera’s lens and
turns the camera’s view to night mode regardless of the light levels in the camera’s FoV.
2. At night use– Select whether the camera will
switch to B/W or remain in color when low
light is detected.
3. Status LED– select to enable or disable
status LEDs at the camera.
20
WEBVIEWER*
Setup > Network
V i e w t h e M E G A p i x ® PA N O ™ c a m e r a ’ s n e t w o r k i n f o r m a t i o n .
1. DHCP – Check the box next to DHCP if you are using a DHCP Server. The camera will obtain all
its network information automatically from the server. If you do not have a DHCP server, or wish to
manually enter the camera’s network information, leave the box unchecked to give the camera a
static IP Address. Contact your Internet Service Provider (ISP) or Network Administrator for more
information.
2. IP Address – Enter an IP address for the camera
3. Netmask – default is 255.255.255.0
4. Gateway – This is your router’s
external IP address. This address is
used when accessing the camera
remotely from outside the network. The
router will channel the data request to
the appropriate port associated with
the camera.
5. NameServer – Enter a Domain Name
Server (DNS) address. This translates
a web addresses to an IP addresses.
6. Host Name – If needed, rename the
camera for proper identification.
7. UPnP – Enable or disable the
camera’s UPnP function according to
your network requirements.
8. Web Port – By default, the camera’s
web port is set to 80. These are the
ports necessary in order to
communicate with the camera when
accessing from a different network.
Some ISP may block port 80. Please
contact your Network Administrator for
additional information.
21
WEBVIEWER*
Setup > Security
Use the User Setting page to set a new password for the camera’s admin user. To change the
admin’s password, type and retype the new password in the corresponding fields and click ‘Apply’.
The camera’s default username and password are: root | admin
Setup > Date & Time
This page displays the camera’s current time and date & time setting options:
1. Camera Time– This section displays the camera’s current date, time, and time zone.
2. Time Zone– Select the appropriate time zone from the drop-down menu.
3. NTP Server– Set the camera to sync its time with an NTP server by pressing the ‘SYNC’ button.
4. Computer Time– You can also set the camera to sync its time with your computer’s settings by
pressing the ‘SYNC’ button.
22
WEBVIEWER*
Setup > Image Quality
A d j u s t t h e M E G A p i x ® PA N O ™ c a m e r a ’ s I m a g e s e t t i n g s . C h a n g e s w i l l
apply to all four (4) sensors.
1. BASIC SETTINGS
a. Active Noise Filter (Smart 3D DNR™ Digital Noise Reduction) – Control the level of noise in
the image. Select from Off, Low, Medium and High. The higher the level, the more the camera
will manipulate the image to reduce digital noise, but it will also increase lagging when motion
occurs. By default, the 3D DNR settings are set to Low.
b. Local Exposure – Set the camera’s exposure time from Auto or manually from 1X ~ 4X.
c. BLC (Backlight Compensation) – This setup option allows you to adjust the camera’s capture
of light when there is strong backlight in the
camera’s Field of View [FoV]. By default,
BLC is set to OFF.
d. Exposure Control – In case the camera’s
image is flickering, adjust the value on this
setting. By Default, Exposure Control is set
to 60GHz.
2. Press ‘Preview’ to review changes before
saving.
3. Press ‘Apply’ to save changes.
4. Press ‘Cancel’ to exit without saving.
5. Press ‘Reset Factory’ to return all settings to
their default values.
23
WEBVIEWER*
Setup > Image Quality
A d j u s t t h e M E G A p i x ® PA N O ™ c a m e r a ’ s I m a g e s e t t i n g s . C h a n g e s w i l l
apply to all four (4) sensors.
1. EXPOSURE SETTING
a. Metering Mode – This is the region of interest for the exposure settings. The camera’s
exposure will be determined by the selected Metering Mode, affecting the camera’s bright
levels. Select an option from the available drop-down options.
b. Custom Metering Area – If ‘Custom’ is selected in the Metering Mode, adjust the Metering
Mode position in the camera’s FoV. Select an option from the available drop-down options.
c. Exposure Target Factor – Higher values mean the image will settle to something brighter.
Lower values mean the image will appear
darker.
d. Shutter Time Limit – Set the shutter’s
minimum and maximum speeds from the
available options. Select 1/7.5 to set more
exposure time to light. This setting is used
to make movements look natural/ unfrozen.
Select 1/8000 to set less exposure time to
light. This settings is used to catch fast
moving objects.
e. Sensor Max Gain – Maximum light gain
settings in low light conditions. Select from
26dB (least light), 30dB, 36dB to 42dB
(most light). Default value is 36dB
f. Fastest Exposure – Set the shutter speed
from the available options between 1/25
and 1/32000. Select 1/25 to set more
exposure time to light. This setting is used
to make movements look natural/ unfrozen.
Select 1/32000 to set less exposure time to
light. This settings is used to catch fast
moving objects.
24
WEBVIEWER*
Setup > Image Quality
A d j u s t t h e M E G A p i x ® PA N O ™ c a m e r a ’ s I m a g e s e t t i n g s . C h a n g e s w i l l
apply to all four (4) sensors.
1. Saturation – Set the camera’s saturation levels from 0 ~ 255. The higher the number, the more
vibrant will the colors appear on the camera’s image. The lower the number, the more black and
white the image will appear. Default value is 64.
2. Brightness – Set the brightness of the camera’s image from -255~255. The higher the number, the
brighter the camera’s image will appear. Default value is 0.
3. Hue – from -15 ~ 15. The higher the number, the camera’s image will use warmer tones. The
lower the number, the camera’s image will use cooler color tones. Default value is 0.
4. Manual and Auto Contrast – Set the camera’s
contrast between 0 ~ 128. The higher the
number, the contrast between the dark and
bright areas in the camera’s FoV will be more
distinct. Default value is 64. if auto is selected,
it will use the manual contrast value as a
baseline or target.
5. Sharpness – Sets the image sharpness
between 0 ~ 255. The higher the number, the
sharper the image. Default value 128.
6. Auto WDR (Wide Dynamic Range) – The Wide
Dynamic Range is used when there are
extremely bright and extremely dark areas in
the VoF of the camera. Set the level between
0 and 128.
7. White Balance Control – This gives the
camera a reference to “true white.” White
Balance is used to make colors appear the
same in the Field of View (FoV) no matter
what is the light temperature of the light
source. Select form the available drop-down
menu options.
8. White Balance Method – Select a relevant
setting from the drop-down options.
25
WEBVIEWER*
Setup > Video Streaming
T h e M E G A p i x ® PA N O ™ c a m e r a a l l o w s y o u t o s e t u p 2 d i f f e r e n t s t r e a m s t o
optimize storage and bandwidth usage.
1. Video Mode- Select the camera’s resolution from the following options: 48MP at 15fps or 32MP at
30fps. Selecting the resolution will affect the streams settings below.
2. Encode FPS- Select from 0fps to 30fps.
3. Advanced Stream Settings:
a. GOP Size – This sets the number of I-frames and P-frames per second. If GOP is set to 30,
the camera will record 1 I-frame and 29 P-frames. To improve the recording quality, lower the
GOP number. However, the lower the number, the larger streaming file size will be.
b. Bitrate Control – Select the appropriate
bitrate control option from the drop-down
menu options.
c. Average Bitrate – Set the average values
for the camera’s bitrate performance.
d. Min/ Max Bitrate – If VBR Bitrate mode is
selected, adjust the minimum and
maximum bitrate levels.
4. Select ‘Apply’ to save changes.
26
SPECIFICATIONS*
IMAGE
Image Sensor
Four (4) 1/2..3” 12MP CMOS Sensors
Effective Pixels
4000 (H) x 3000 (V) (Per Sensor)
Minimum Scene Illumination
F2.4 (30IRE): 0.5 Lux [Color]
F2.4 (30IRE): 0.1 Lux [B/W]
Maximum Resolution
48MP (4x12MP)
Focal Length
Four 7.2mm Fixed Lenses, 180° Panoramic View
Horizontal Field of View (HFOV)
48MP Mode: 48° HFOV per image, 185° total HFOV
32MP Mode: 46° HFOV per image, 180° total HFOV
NETWORK
LAN
802.3 Compliance 10/100/1000 LAN
Video Compression Type
H.264, MJPEG
Resolution / Frame Rate
48MP: 15fps per sensor
32MP: 30fps per sensor
Protocols
TCP/IP, DHCP, UDP, RTSP,NTP, RTP,Zeroconf, UpnP, Telnet
Stream Capability
1 main high resolution, 1 low resolution
Maximum User Access
2 Users
Web Viewer
OS: Windows 7 or higher
Browser: Internet Explorer, Google Chrome, Firefox
ENVIRONMENTAL
Operating Temperature / Humidity
-10°C ~ 50°C (14°F ~ 122°F), Less than 80% (Non-Condensing)
IP Rating
IP66 Certified (Weather Resistant)
ELECTRICAL
Power Requirement
12V DC, PoE+ [IEEE802.3at, PoE+ Switch/ PoE+ Injector]
Power Consumption
12VDC: 22.5W
PoE+: 25.5W
MECHANICAL
Dimensions
7.5 x 4.25 inch (190 x 102mm)
Weight
4.4 lbs (2kg)
28
TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
I can’t find my M EGApix® PANO™ camera on the IP Finder softw are.

Is the PoE cable connected properly?
Make sure cable is tightly connected at both ends. It should make a “click” sound when connected properly.
Make sure cable is intact and there are no cuts or exposed wires.

If Yes, are the camera’s LED light turned on and blinking?
The camera’s LED lights indicate that the camera is powered on. Blinking LED light indicate that the camera has
finished booting up and is transmitting data.

If Yes, is the internet working properly?
Make sure you can connect to the internet with other devices on the network (ex. Your Computer). Your internet
could be temporarily down.

If Yes, if using a power adaptor, does it meet camera’s power requirements?
Power Requirements: DC12V (22.5W 12VDC ), PoE Plus (25.5W POE+). Please note that if you plug the
camera into PoE+ but then plug that switch into a PoE it will not work properly/

If Yes, if using PoE Switch, is it connected to a proper internet outlet and operating properly?
Make sure the PoE Switch is connected to a router/modem and the ports that have devices connected to them
have a green LED on.

If Yes, is the computer on the same network as the MEGApix® PANO™ camera?
Camera and computer should be connected to the same router. Contact your network administrator if you have
more than one network available.

If Yes, try connecting the camera to a different port in the PoE Switch.
That specific Switch Port may be damaged or currently not working properly.

If Yes, try resetting the camera to default settings.
Press the 2 buttons in the back together and hold for 5 seconds. The camera will return to factory default with
default IP address set to DHCP. The camera will be found using the DW IP Finder software with an IP address
that matches your network’s requirements.
29
TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
I can’t connect to my M EGApix® PANO™ camera through the Web Brow ser

Are the camera’s LEDs on and blinking?
The camera’s LED indicates the camera is On. If the LED blinks, the camera has finished booting up and is
transmitting data.

If Yes, is the internet working properly?
Make sure you connect to the internet with other devices on the network (ex. Your Computer). Your internet
could be temporarily down.

If Yes, is the computer on the same network as the IP camera?
Camera and computer should be connected on the same router. Contact your network administrator if you have
more than one network available.

If Yes, try pinging the MEGApix® PANO™ camera’s IP address as it appears on the DW IP finder.
From your desktop, go to Start > Programs > Accessories > Command Prompt. Type “ping” followed by the
camera’s IP address; then, press Enter. If you get the message “Request timed out,” camera is not connected. If
you get data back, that means the camera is connected.

If Yes, try connecting the camera, to a different port in the PoE Switch.
That specific Switch Port may be damaged or currently not operating properly.

If Yes, check your security settings on your internet browser.
Try adding the camera’s IP address to the trusted sites list in your Internet Options. *Setup may vary depending
on the browser you use.
30
TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
I can’t see the live video of my M EGApix® PANO™ camera.

Are you trying to view the camera’s video from an Internet Explorer browser?
Make sure you have the minimum PC requirements to view the camera. *See below for more information.

If Yes, did you install all required FbVLC files? These are VLC media files that allows the camera to stream its
video to the web client.
When you connect to your MEGApix® PANO™ camera for the first time, your browser will ask you to install
FbVLC. Make sure your Web Browser’s security settings do not block pop-up windows and allows FbVLC files
to be installed and used. *Setup may vary depending on the browser you use.

If Yes, make sure nothing is blocking the camera’s lens.
Server Minimum Requirements
Any server capable of recording 24 or more 1080P cameras will be sufficient for full 4 x 12mp
recording
Processor
Intel® Core ™ i3-3220 CPU @3.30GHz or similar
RAM
8GB Required (16GB Recommended)
Hard Drive
Sata 6 Gb/s, 64 MB cashe, 1 TB, 7200 RPM
Graphics Card
NVIDA Quadro K6000, 1GB DDR3 or similar
Client Minimum Requirements For single 4K resolution video monitor
Processor
Intel® Core™ i5-2500 CPU @3.3 GHz or similar
RAM
8GB Required (16GB Recommended)
Graphics Card
NVIDA Quadro K6000, 1GB DDR3 or similar
31
TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
Setting the IP Address for your PC
Dynamic Host Configuration Protocol (DHCP) is the default setting for the camera.
If the MEGApix® PANO™ camera is connected to a DHCP network and the camera’s IP Configuration Mode is set to
DHCP, the server will automatically assign an IP address to the camera. If the camera is using DHCP, the default IP
address will be 192.168.1.80, and the default subnet mask will be 255.255.255.0.
The MEGApix® PANO™ camera can also connect to the web viewer using a static IP address. This will allow you to
set your own IP address manually.
Setup the Network Protocol on your PC.
1.
Go to Network icon on your PC.
2.
Right-click and select Properties.
3.
Double-click Local Area Connection.
4.
Click Properties.
5.
Double-click Internet Protocol Version 4 (TCP/IPv4).
6.
Select Obtain an IP address automatically to set the computer to a dynamic IP address, or select Use the
following IP address to set the computer to a static IP address.
7.
If the option Use the following IP address has been selected, setup the IP address as 192.168.1.XXX. The last
three digits should be a number between 1 and 254.
32
TROUBLESHOOTING
Current TCP/IP Settings
If your IP settings are obtained automatically, you could use the MS-DOS prompt (or Command Prompt) to determine
your IP address.
To check your PC’s TCP/ IP Settings (Windows Vista or Windows 7):
33
WARRANTY INFORMATION*
Digital Watchdog (referred to as “the Warrantor”) warrants the Camera against defects in materials or workmanships
as follows:
Labor: For the initial five (5) years from the date of original purchase if the camera is determined to be defective, the
Warrantor will repair or replace the unit with new or refurbished product at its option, at no charge.
Parts: In addition, the Warrantor will supply replacement parts for the initial five (5) years.
To obtain warranty or out of warranty service, please contact a technical support representative at 1-866-446-3595
Monday through Friday from 9:00AM to 8:00PM EST.
A purchase receipt or other proof of the date of the original purchase is required before warranty service is rendered.
This warranty only covers failures due to defects in materials and workmanship which arise during normal use. This
warranty does not cover damages which occurs in shipment or failures which are caused by products not supplied by
the Warrantor or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration,
modification, faulty installation, set-up adjustments, improper antenna, inadequate signal pickup, maladjustments of
consumer controls, improper operation, power line surge, improper voltage supply, lightning damage, rental use of the
product or service by anyone other than an authorized repair facility or damage that is attributable to acts of God.
34
LIMITS & EXCLUSIONS*
There are no express warranties except as listed above. The Warrantor will not be liable for incidental or consequential
damages (including, without limitation, damage to recording media) resulting from the use of these products, or arising
out of any breach of the warranty. All express and implied warranties, including the warranties of merchantability and
fitness for particular purpose, are limited to the applicable warranty period set forth above.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long
an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights from vary from state to state.
If the problem is not handled to your satisfaction, then write to the following address:
Digital Watchdog, Inc.
ATTN: RMA Department
5436 W Crenshaw St
Tampa, FL 33634
Service calls which do not involve defective materials or workmanship as determined by the Warrantor, in its sole
discretion, are not covered. Cost of such service calls are the responsibility of the purchaser.
35
Headquarters Office: 5436 W Crenshaw St, Tampa, FL 33634
Sales Office: 16220 Bloomfield Ave., Cerritos, California, USA 90703
PH: 866-446-3595 | FAX: 813-888-9262
www.Digital-Watchdog.com
[email protected]
Technical Support PH:
USA & Canada 1+ (866) 446-3595
International 1+ (813) 888-9555
French Canadian 1+ (514) 360-1309
Technical Support Hours: Monday-Friday
9:00am to 8:00pm Eastern Standard Time
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