3Com 3103 Manager`s Telephone Guide for 3Com Asterisk

3Com 3103 Manager`s Telephone Guide for 3Com Asterisk
3103 Manager’s Telephone
Guide for 3Com® Asterisk®
Part Number 900-0468-01 Rev AB
Published January 2008
http://www.3com.com/
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 2007-2008, 3Com Corporation. All rights reserved. No part of this
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permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make
changes in content from time to time without obligation on the part of 3Com
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If there is any software on removable media described in this documentation, it is
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file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please
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UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the
software described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed
solely at private expense. Software is delivered as “Commercial Computer Software”
as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as
defined in FAR 2.101(a) and as such is provided with only such rights as are provided
in 3Com’s standard commercial license for the Software. Technical data is provided
with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR
52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface
any portion of any legend provided on any licensed program or documentation
contained in, or delivered to you in conjunction with, this guide.
Portions Copyright 2005-2007 Digium, Inc.
_______________________________________________________________________
TRADEMARKS
Unless otherwise indicated, 3Com registered trademarks are registered in the United
States and may or may not be registered in other countries. 3Com, and the 3Com
logo are registered trademarks of 3Com Corporation.
Asterisk and Digium are registered trademarks and Asterisk Business Edition,
AsteriskNOW, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.
Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe
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CONTENTS
ABOUT THIS GUIDE
Conventions 8
Comments 8
1
GETTING STARTED
Configuration Overview 10
Telephone Overview 10
Configuration Options 11
2
MANAGER’S TELEPHONE
MODEL 3103
Telephone Buttons and Controls
Access Buttons 17
Status Lights for Access Buttons
Feature Options 18
Display Panel Contrast 20
Access Button Label 21
3
14
17
BASIC TELEPHONE OPERATION
Logging In to Your Telephone 24
Changing Your Password 25
Answering a Call 25
Answering a Second Call 26
Making Calls 27
Making Internal Calls 27
Redialing a Call 27
Making External Calls 27
Class of Service Override 27
Terminating Calls 28
Using the Telephone Display Panel 28
4
Controlling the Volume 29
Changing Ringing Tones 30
Using the Hands Free Feature 31
Using a Headset 31
Returning to the Headset After a Long Delay
Putting a Call on Hold 32
Music on Hold 32
Dialing a New Call While on a Call 33
Answering a New Call While on a Call 33
Transferring a Call 33
Unattended Transfer 33
Attended Transfer 33
Muting Calls 34
Mute Ringer 34
Activating Do Not Disturb 35
Accessing Voice Mail 36
4
FEATURE CODES
Feature Code Overview
Feature Codes 38
5
32
38
STANDARD FEATURES
Viewing the Call Logs 42
Setting up a Conference Call 42
Setting up an Unannounced Conference 43
Setting up an Announced Conference 43
Adding a Recipient to an Existing Conference 43
Creating a Cascaded Conference 43
Dropping Conference Recipients 44
Transferring Your Telephone Settings to Another Telephone
Forwarding Calls to Voice Mail 46
Call Waiting 47
Call Forwarding 47
Call Park 47
Ring Groups 49
Ring Group Interaction With Other Features 50
Emergency Telephone Number Dialing Service 50
45
5
A
TELEPHONE INSTALLATION AND MAINTENANCE
Connecting the Telephone 52
Connecting the Telephone to the 3Com Asterisk Appliance
.Manually Configuring Telephone Connectivity 53
Attaching and Adjusting the Support Bracket 55
Moving Your Telephone 56
Swapping Telephones 56
Cleaning Your Telephone 57
Troubleshooting Problems 57
INDEX
53
6
ABOUT THIS GUIDE
This guide describes how to set up and use a 3Com® 3103 Manager’s
Telephone with a 3Com Asterisk Appliance.
CAUTION: The 3Com telephone system operates over the Ethernet local
area network (LAN), not through a traditional telephone connection.
Your telephone is connected to the 3Com Asterisk Appliance through an
RJ45 Ethernet connector instead of through an RJ11 telephone
connection. Your telephone will not work unless it is connected correctly.
For information about installing your telephone, see Telephone
Installation and Maintenance. Contact your administrator if you have
questions about your telephone connection.
8
ABOUT THIS GUIDE
Conventions
Table 1 lists conventions that are used throughout this guide.
Table 1 Icons
Icon
Comments
Type
Description
Information note
Information about important features or
instructions.
Caution
Alerts you to potential loss of data or
potential damage to an application, system,
device, or network.
Warning
Alerts you to potential personal injury.
Send e-mail comments about this guide or about any Voice product
documentation to:
[email protected]
Include the following information with your comments:
■
Document title
■
Document part number (found on the front page)
■
Page number
■
Your name and organization (optional)
Please address all questions regarding the 3Com software to your
authorized 3Com coordinator.
1
GETTING STARTED
This chapter describes the steps you must complete to use your telephone
and provides a general description of your telephone. For information
about installing your telephone and connecting to the LAN and to the
3Com Asterisk Appliance, see Telephone Installation and Maintenance.
This chapter includes the following topics:
■
Configuration Overview
■
Telephone Overview
■
Configuration Options
10
CHAPTER 1: GETTING STARTED
Configuration
Overview
This guide includes instructions about how to configure the IP settings
manually on your telephone. (See Telephone Installation and
Maintenance.) For information about how to use a DHCP server to
configure telephones, see the 3Com Asterisk Appliance Administrator’s
Guide.
Before you install your telephone, your administrator must assign an
Asterisk account to you. This account includes a telephone extension and
a voice mailbox. Your administrator also assigns a password that
associates your telephone number and a voice mailbox with your
account.
Telephone
Overview
■
If you are logged in, the Display Panel on your telephone shows the
current date and time, and your extension.
■
If you are not logged in, see Logging In to Your Telephone.
This guide describes the features available with your telephone, such as
telephone button functions and making and forwarding calls.
The settings on your telephone, including your extension, personal
settings, and system settings, remain the same even when you move your
telephone from one Ethernet jack to another, as long as both Ethernet
connections are part of the same network.
One of the benefits of network-based telephony is portability. Depending
on how your administrator has configured the 3Com Asterisk Appliance,
you may be allowed to configure another telephone in the system to
duplicate your primary telephone simply by logging in to the other
telephone using your password (see Transferring Your Telephone Settings
to Another Telephone).
Your telephone can provide many features. Some of these features are
optional. Your administrator determines which features are available for
your telephone.
Configuration Options
Configuration
Options
11
Simple telephone operations (for example, making a call, transferring a
call, and putting a call on hold) require no configuration. These
operations are described in Chapter 3.
Many features, however, do require configuration (for example, call
forwarding). In general, you can configure these features using the
Telephone User Interface (TUI). The TUI is a phone-based interface that
allows you to manage your user account and telephone by using the
telephone keypad. You can enable or disable many features by entering a
feature code. Configuration options and prompts appear on the
telephone Display Panel. See Chapter 5 for more information about using
the TUI.
■
■
■
Basic telephone operation, such as making calls and putting a call
on hold, is described in Chapter 3.
Features that must be configured, such as call forwarding, are
described in Chapter 5.
Feature codes are described in Chapter 4.
Some configuration procedures require that you log out of the telephone
to change the telephone configuration (for example, setting the ringing
tone). Before you can use the telephone, you must be logged in:
■
If you are logged in, you hear the dial tone. You can make and receive
telephone calls.
■
If you are not logged in, you hear a high pitch tone. You cannot make
or receive telephone calls. If a caller dials your extension, the call goes
to voice mail. The telephone’s Message Waiting Indicator (MWI) is not
lit until you log in to the telephone.
12
CHAPTER 1: GETTING STARTED
2
MANAGER’S TELEPHONE
MODEL 3103
This chapter describes the buttons, controls, and features on the 3Com®
Model 3103 Manager’s Telephone.
This chapter includes the following topics:
■
Telephone Buttons and Controls
■
Access Buttons
■
Status Lights for Access Buttons
■
Feature Options
■
Display Panel Contrast
■
Access Button Label
14
CHAPTER 2: MANAGER’S TELEPHONE MODEL 3103
Telephone Buttons
and Controls
Figure 1 shows the buttons and controls on the Model 3103 Manager’s
Telephone.
Figure 1 Model 3103 Manager’s Telephone
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1 Message Waiting Indicator (MWI) — When lit, indicates that you have
at least one unreviewed message (voice, e-mail, or fax) in your mailbox.
This indicator also flashes when your telephone rings.
2 Display Panel — Displays telephone status messages, Caller ID
information (if enabled). You can also use the display panel to access the
following options:
■
Directory — Not used.
■
Call Logs — Displays a list of received, missed, and placed calls. You
can select and return a call, or clear a call from the log.
■
Features — Provides access to features such as call forwarding, call
park, and password change. See Feature Options for more
information.
You can manage items in the Display Panel with the buttons to the right
(see 3), the left (see 21), and below (see 19) the panel.
3 Top Right Button — When the handset is off hook, this button invokes
the action list for a corresponding call. When a telephone call is
associated with the button, the button opens or closes a call action list.
Telephone Buttons and Controls
15
Scroll through the list and select an action by pressing the corresponding
right button or press the Select button (see 6).
Middle Right Button — When the handset is off hook, this button
invokes the action list for a corresponding call. When a telephone call is
associated with the button, the button opens or closes a call action list.
Scroll through the list and select an action by pressing the corresponding
right button or press the Select button (see 6).
Bottom Right Button — Displays a list of Advanced Settings that
provides users access to configure the telephone to the call processor
server. Settings include:
■
Set Primary PBX IP — sets the primary IP address of the call
processor server
■
Set Secondary PBX IP — sets the secondary IP address of the call
processor server
■
Set Dialing Domain — sets the dialing domain for your telephone.
The default dialing domain is 000.000.000.000.
■
Set My Phone Number — set the telephone number for the
telephone
■
Set My Password — sets the user password
■
Change Login Status — sets the login status associated with the
system.
■
Set External IP — this feature is not supported.
■
Set SIP Server Type — indicates that you are connected to an
Asterisk Appliance.
■
Select Alert Tone Type — sets a ringing tone or a silent alert.
■
View Debug Events — used by network administrators
4 Access Buttons — These buttons allow quick access to telephone
features. See Access Buttons and Status Lights for Access Buttons.
5 Label Area — Provides space for inserting a label that describes the
function of each Access button. See Access Button Label.
6 Select Button — Selects the highlighted item in a list on the Display
Panel.
7 Scroll Buttons (Up, Down, Left, Right) — Moves items up and down
in the Display Panel if there are more than three calls or list items to be
displayed. Arrows in the display show if there are more calls or items
above or below those displayed.
16
CHAPTER 2: MANAGER’S TELEPHONE MODEL 3103
The left and right buttons move you to the top or bottom of a list or
move the cursor left or right when you enter data.
8 Release Button — Hangs up the current active call.
9 New Call Button — Initiates a new telephone call.
10 Hold Button — Places a caller on hold. See Putting a Call on Hold
11 Transfer Button — Sends the currently active call to another telephone.
See Transferring a Call.
12 Conference Button — Establishes a single call with up to three
additional internal parties, external parties, or both. See Setting up a
Conference Call.
13 Redial Button — Redials the last telephone number or extension that
you called. See Redialing a Call.
14 Speaker Button — Enables you to use the speaker phone feature. Press
the Speaker button before you dial the call, when your telephone is
ringing, or while a call is in progress. To turn the speaker phone off and
continue the conversation, pick up the handset.
15 Telephone Key Pad — Enables you to dial calls, enter Feature Codes, or
enter other passwords and numbers required for features.
16 Volume Down — Lowers the volume of the ringer, the speaker, the
handset, or the headset. See Controlling the Volume.
17 Mute Button — Enables you to prevent callers from hearing what you
are saying during a telephone call, although you can still hear them. See
Muting Calls.
18 Volume Up — Raises the volume of the ringer, the speaker, the handset,
or the headset. See Controlling the Volume.
19 Bottom Soft Buttons — There are four soft buttons that activates the
tabbed command displayed above a corresponding button. The
commands change according to context. Possible options include access
to messages, directories, call logs, and feature dialogs.
20 Handset
21 Left Line Buttons — There are three line buttons that control the call
displayed beside the corresponding button. Up to three calls can be
displayed at one time. Press a left line button to answer an incoming call,
rejoin a call on hold, and select it for other action. If there is no call
associated with a line button, press it to start a new call.
Access Buttons
Access Buttons
17
Figure 2 shows the 8 Access buttons on the Model 3103 Manager’s
Telephone, which have been assigned default functions.
Figure 2 Model 3103 Access Buttons
!CCESS
BUTTONS
1 Headset — Transfers audio from the handset to an optional attached
headset.
2 Handsfree — Allows you to answer internal (intercom) calls without
picking up the handset. To activate this feature, press the button before
calls come in to your telephone. When the feature is enabled, the
indicator is lit. When you receive an internal call, your telephone sounds a
tone and then activates the speaker phone.
3 Do Not Disturb — All incoming calls go directly to your voice mailbox
without first ringing on the telephone. See Activating Do Not Disturb.
4 Call History — Enables you to view the last 10 missed, answered, or
dialed calls on the Display Panel. See Viewing the Call Logs.
5 Feature button — Allows you to access features that are not assigned to
an Access button on your telephone. For more information about feature
codes, see Chapter 4.
6 Forward to Voicemail — Forward all incoming calls to your voice
mailbox.
7 Cancel — Press Cancel to cancel an action.
8 OK button — Press the OK button to send a call.
Status Lights for
Access Buttons
An Access button that is set up for incoming and outgoing calls indicates
the status, as shown in Table 2.
18
CHAPTER 2: MANAGER’S TELEPHONE MODEL 3103
Table 2 Status Lights for Access Buttons
Feature Options
If the light is
The line is
Off
Available for use
Steady
In use
Your Manager’s telephone provides a full range of features. You can
access some of these features (for example, call transfer) by pressing a
dedicated button. These features, and basic telephone operations such as
making and answering calls, are described in Chapter 3, Basic Telephone
Operation.
You can access some Manager’s telephone features by pressing the
Features soft button, as shown in Figure 3. You can then enable a
feature using either of the following methods:
1 Press the Features soft button.
2 Enter the three-digit feature code on the keypad (see Feature Codes).
3 Enter any additional values following display panel prompts.
Or
1 Press the Features soft button.
2 Scroll to the feature by pressing the Scroll Down (
) button.
3 Press the Select soft button.
4 Enter any additional values following display panel prompts.
Feature Options
19
Figure 3 Features Soft Button
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The following list describes the Manager’s telephone features. See
Chapter 5, Standard Features for detailed information.
■
Call Forward All — Allows you to redirect incoming calls to another
destination unconditionally. See Call Forwarding.
■
Call Forward Busy — Allows you redirect incoming calls to another
destination when your telephone is busy. See Call Forwarding.
■
Call Forward No Answer — Allows you redirect incoming calls to
another destination when your telephone rings but is not answered.
See Call Forwarding.
■
COS Override — Class of Service (COS) Override allows you to apply
the features of your own 3Com telephone temporarily to another
3Com telephone on the same local network.
■
Do Not Disturb (DND) — Forces incoming calls to go immediately to
the call coverage point set by you or your administrator. See Activating
Do Not Disturb.
■
Handsfree (toggle) — When enabled, you can use your telephone as
an intercom. You can answer internal (intercom) calls without picking up
the handset. When you receive an internal call, your telephone sounds a
tone and activates the speaker phone.
20
CHAPTER 2: MANAGER’S TELEPHONE MODEL 3103
Display Panel
Contrast
■
Headset — When enabled, you can receive calls through a headset
that you connect to your telephone.
■
Last Number Redial — Redials the last telephone number or
extension that you called.
■
User Configurations — Except for adjusting the display panel
contrast, this feature is for system administrator use only.
■
Version — Displays the current telephone software version.
You can adjust the Display Panel contrast as one of the User
Configuration Features. To adjust the contrast:
1 Press the Features soft button.
2 Scroll to User Configuration and press Select.
3 Scroll to Modify Display and press Select.
4 Press Select to choose Set Contrast.
5 Change contrast using the left and right scroll buttons.
6 Press Exit when you have finished.
Other User Configuration items should only be changed with the advice
of your administrator.
Access Button Label
Access Button Label
Figure 4 shows the access button label for the 3103 Manager’s
telephone. Print this page and cut out the label and affix it to the
telephone.
Figure 4 Access Button Label
Headset
Handsfree
Do Not
Disturb
Call
History
Feature
Forward
to VM
Cancel
OK
21
22
CHAPTER 2: MANAGER’S TELEPHONE MODEL 3103
3
BASIC TELEPHONE OPERATION
This chapter includes the following topics:
■
Logging In to Your Telephone
■
Answering a Call
■
Answering a Second Call
■
Making Calls
■
Terminating Calls
■
Using the Telephone Display Panel
■
Controlling the Volume
■
Changing Ringing Tones
■
Using the Hands Free Feature
■
Using a Headset
■
Putting a Call on Hold
■
Transferring a Call
■
Muting Calls
■
Mute Ringer
■
Activating Do Not Disturb
■
Accessing Voice Mail
24
CHAPTER 3: BASIC TELEPHONE OPERATION
Logging In to Your
Telephone
Your administrator assigns an extension (telephone number) and initial
password to your telephone.
To log in to your telephone:
1 Press the bottom right soft button (Advanced Settings) + 6 (Change
Login Status), and then press the Select soft button.
2 Enter your password and press #.
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If the password you entered is associated with the telephone extension,
you are logged in and the Display Panel briefly shows:
PBX1 Connected
If the password you entered is not associated with the telephone
extension or the extension has not yet been assigned to the telephone,
the Display Panel shows:
Use Program btn to login
Wrong number or password
In this case, use the following steps to log in to your telephone:
1 Press the bottom right soft button (Advanced Settings) + 4.
The Display Panel shows:
Answering a Call
25
Local Phone Number:
2 Enter your extension and press #.
If the Display Panel shows a previously assigned number that you want to
replace, press the Delete button under the Display Panel to move the
cursor back one space. Repeat as necessary and then enter your
extension and press #.
3 Enter your password and press #.
Enter Password:
Alternatively, to set a password locally, you can use the Password Stored
Locally feature code (434) by entering the bottom right soft button
(Advanced Settings) + 5, then enter the password. You can use this
method in place of Step 1 above. See Chapter 4 for information about
feature codes.
Changing Your
Password
You must use the Telephone User Interface (TUI) and change the local
password to match the password stored on the call processor by
following these steps:
1 Press the bottom right soft button (Advanced Settings) + 5.
The Display Panel shows:
Enter Password:
2 Enter your new password and press #. The first digit of the password
cannot be zero (0). The minimum password length is 4 digits; the
maximum password length is 9 digits.
Answering a Call
To answer an incoming call, lift the handset.
Alternatively, you can press the Speaker button. If you have enabled
Handsfree Active on Intercom, you can simply speak to answer internal
calls.
If your telephone includes multiple access lines, press the Access button
for the line on which the new call is arriving (the light next to the button
will be flashing).
If you have multiple calls, press the left line soft button for the line on
which the new call is arriving.
26
CHAPTER 3: BASIC TELEPHONE OPERATION
The Display Panel can display up to ten active calls, but only three can be
visible on the display. To access active calls that are not visible, use the
scroll down button.
Unanswered calls are sent to either your call coverage point which, by
default, is your voice mailbox or your configured call forwarding
destination. See Call Forwarding.
Answering a
Second Call
When a new call arrives while you are on a call:
1 Press Hold to put the current call on hold.
2 Press the Access button for the line whose status light is blinking,
indicating a new call.
3 To return to the earlier call, hang up the new call, or put it on hold, or
transfer it, and then press the Access button for the original call.
On 3Com Manager’s Telephones, when a new call arrives while you are
on a call:
1 Press the Left soft button next to the new call on the display. You are
connected to the new call. The current call hangs up.
2 To return to the earlier call, you must redial the number.
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Making Calls
Making Calls
Making Internal Calls
27
This section describes standard dialing features.
To dial an internal call:
1 Pick up the handset. Alternatively, you can press the Speaker button.
You hear the dial tone.
2 Dial the extension. Alternatively, you can use the Display Panel to find and
dial the name of the person whom you want to call in the call logs.
3 When you complete the call, hang up the handset. If you pressed the
Speaker button, press it again to end the call. Or, you can press the
Release button.
Redialing a Call
Making External Calls
To redial a number on your telephone:
■
Pick up the handset and press Redial to dial the most recent number
that you called.
■
Use the Call Logs on the display panel to redial a recently missed,
answered, or dialed call.
To dial an external call:
1 Pick up the handset. Alternatively, you can press the Speaker button or
you can press the New Call button. If no call is associated with one of
the Left buttons, you can also press it for a new line. You hear the dial
tone. If necessary, dial the number required to access an external line (for
example, 9). If one of the Access buttons is configured to access an
external line directly, you can press that button.
2 Dial the number. Or use the display panel on a 3Com Telephone to scroll
to Placed Calls, Received Calls, or Missed Calls.
3 When you finish speaking, hang up the handset. If you pressed the
Speaker button, press it again to end the call.
Class of Service
Override
The Class of Service Override feature allows you to apply the capabilities
of your own telephone temporarily to another telephone on the same
local network.
For example, the telephone in a conference room may be configured to
prevent long-distance telephone calls. You may, however, need to place a
long-distance call during a meeting. If the permissions included with the
Class of Service on your telephone allow long-distance calling, you can
28
CHAPTER 3: BASIC TELEPHONE OPERATION
use the Class of Service Override feature to apply your telephone features
to the conference room telephone for one call only.
To activate the one-call-only Class of Service Override for a Manager’s
telephone:
1 Press the Features soft button.
2 Scroll to the COS Override feature.
3 Press the Select soft button. The display panel displays COS Override
on for a few seconds.
4 Enter the COS number (your telephone extension) and press #.
5 Enter the COS password (your telephone password) and press #.
6 When you hear the dial tone, dial the destination telephone number.
Terminating Calls
You can terminate a call (hang up) by replacing the handset. Alternatively,
you can press the Release button, or if the call is on Speaker, turn the
Speaker off by pressing the Speaker button.
Using the
Telephone Display
Panel
The Display Panel shows the current date and time, and your extension
number. It can also show features that you have enabled. For example, if
you enable the feature that forwards all incoming calls to your voice
mailbox, the Display Panel shows Fwd Mail.
The Display Panel can also list telephone status messages, Caller ID
information (if enabled), and the number of new messages (voice, e-mail,
and fax) that you have in your mailbox.
The list of new messages in the Display Panel depends on the status of
each message. A new message can be:
■
Unreviewed — An unreviewed message has never been listened to
or acted upon (saved or deleted).
■
Reviewed — A reviewed message has been listened to but has not
been acted upon (saved or deleted). A message may reach this state if
you listen to the message and then hang up.
The Display Panel shows the number of messages in your mailbox (and
the Message Waiting Indicator is lit) only if you have at least one
unreviewed message. If you review the last new message and do not act
Controlling the Volume
29
on it, the Display Panel shows the date and extension, and MWI is off. If
your mailbox then receives a new message, the Display Panel shows the
following (and MWI is lit): 2 Msgs 1 New. The 2 Msgs include the just
received new, unreviewed message and the other message that is new
but reviewed. The 1 New indicates the just received new, unreviewed
message.
The Display Panel also shows the number of missed calls. Missed calls
include unreviewed messages in your mailbox and any other calls that
you did not answer. For example, you can configure your default call
coverage point to be no coverage. In this case, if you do not answer a
call, when the call terminates the caller hears a busy tone and the call is
not forwarded or sent to your mailbox. The Display Panel on your
telephone shows Missed 1. If you press the Call Logs soft first button
below the Display Panel, you can scroll through the list of missed calls and
to show you the name of the calling party. Press the Select soft button
again to automatically dial the listed extension.
Controlling the
Volume
Use the Volume Control buttons to raise or lower the volume of the
ringer, handset, or speaker.
Adjusting the volume control of one device DOES NOT affect the volume
control of the other devices. For example, lowering the volume of the
speaker has no effect on the handset volume. Changes you make to any
device remain in effect if you reset the telephone to its default settings.
■
Ringer Volume — To raise or lower the volume of the ring, press the
up or down Volume Control button repeatedly while your telephone
is ringing, until the volume is at the level that you prefer.
■
Handset Volume — To raise or lower the volume of the dial tone and
the voice level of your callers, lift the handset then press the up or
down Volume Control buttons repeatedly until the volume is at the
level you prefer. You can change the volume during a conversation or
by listening to the dial tone.
■
Headset Volume — During a call, press the up or down Volume
Control buttons repeatedly until the volume is at the level you prefer.
■
Speaker Volume — To raise or lower the volume of the speaker,
press the Speaker button and then press the up or down Volume
Control button repeatedly until the volume is at the level you prefer.
You can change the volume during a conversation or by pressing
Speaker and listening to the dial tone.
30
CHAPTER 3: BASIC TELEPHONE OPERATION
When you press a Volume Control button, the Display Panel shows the
volume setting as a series of dark vertical bars. Repeatedly pressing a
Volume Control button raises the volume (increases the number of
displayed bars) or lowers the volume (decreases the number of displayed
bars.
Changing Ringing
Tones
You can change the ringing or alert tone of your telephone.
There are 10 choices, which include 9 audible tones and a silent alert. For
the silent alert, choose number 10. When you set this alert tone, the
display panel shows:
Silence Alert Tone Selected
When the telephone receives a call, there is no audible ringing tone. The
Message Waiting Indicator flashes to indicate that you have an incoming
call.
To change the ringing tone:
1 Log out of the telephone; press the bottom right soft button (Advanced
Settings) + 6 (Change Login Status).
2 Press the Clear soft key to clear the display.
3 Press the bottom right soft button (Advanced Settings) + 9 (Select Alert
Tone Type).
The Display Panel shows which ringing tone the telephone uses, for
example:
Alert Tone 1- 10:
Press # to complete
7
4 Use the Delete soft key under the Display Panel to delete the current
ringing tone number.
5 Enter a new tone number between 1 and 10 and then press the # key.
6 Log in to the telephone; press the bottom right soft button (Advanced
Settings) + 6 (Change Login Status) and then enter the telephone’s
password.
You will hear a new ringing tone the next time you receive a call.
Using the Hands Free Feature
Using the Hands
Free Feature
31
You can use your telephone as an intercom. You can answer internal
(intercom) calls without picking up the handset. When you receive an
internal call, your telephone sounds a tone and activates the speaker
phone.
You cannot use this feature with external calls (a call from outside your
local call processor) or Anonymous (blocked caller ID) calls. These calls
ring to your telephone as usual.
To enable the Hands Free feature on a Manager’s Telephone:
1 Press the Features soft button.
2 Scroll to Handsfree.
3 Press Select.
To cancel Handsfree:
1 Press the Features soft button.
2 Scroll to Handsfree.
3 Press Select.
You can also enable and disable Hands Free by using Feature Code 100.
See Feature Codes.
Using a Headset
The telephone has a headset jack located on the underside of the
telephone.
To prepare the headset for all calls:
1 Plug the headset connector into the headset jack on the underside of the
telephone.
2 On the 3103 telephone, press the Headset Access button that is
assigned.
3 Verify that the indicator light next to the Headset button comes on.
To answer a call when you are using the headset:
1 Put the headset on. When a call comes in, press the left soft button
associated with the incoming call.You are connected to the call.
The handset can be either on hook or off hook.
32
CHAPTER 3: BASIC TELEPHONE OPERATION
2 To end a call when you are using the headset, press the Cancel Access
button or the Release button on the telephone.
Returning to the
Headset After a
Long Delay
Certain brands of headsets enter a power-saving mode that prevents the
telephone from ringing for one or more calls when both of these
conditions are true:
■
The headset amplifier buttons for Mute and On are both set to On.
■
The handset is off the telephone for a long time (for example,
overnight).
It may take a few minutes for your headset to return from the
power-saving mode to the active mode when calls first come in, so your
telephone may not ring until the headset has returned to active mode,
and you may miss a call.
If you plan to not use the headset for a long time, 3Com recommends
that you set the mute and headset buttons on the amplifier to Off and
hang up the handset on your telephone. When you are ready to receive
calls again, set up the headset for receiving calls:
1 Pick up the handset on your telephone and set it on your desk.
2 Put on the headset.
3 On the amplifier, set the headset button to On.
Putting a Call
on Hold
To put a call on hold:
1 Press the Hold button. Or, press the Right button corresponding to the
call for the Actions menu, scroll to Hold, and press Select.
2 To return to the call, press the corresponding Left button. Use the scroll
buttons to locate the call if necessary.
Music on Hold
If configured by the administrator, callers on hold hear music while they
wait.
Transferring a Call
Dialing a New Call
While on a Call
33
You can put a call on hold, dial a new call, and toggle between the two
calls:
1 Press the Hold button. Or press the Right button corresponding to the
call for the Actions menu, scroll to Hold, and press Select.
2 Press an Access button, the New Call button, or the Left button to
choose a new line.
3 When you hear dial tone, dial the second call.
Answering a New
Call While on a Call
You can put your current call on hold, answer a second call, and then
toggle between the two calls:
1 Press Hold and then the Left soft button next to the new call on the
display. You are connected to the new call. The current call is put on hold.
2 To return to the earlier call, press Hold and the Left soft button
corresponding to the earlier call on the display.
Transferring a Call
Unattended Transfer
When you are on a call, the Transfer feature allows you to send the call
from your telephone to any other internal line. For unattended or
attended transfers, if your call permissions allow, you can send the call to
an external line.
In an unattended transfer, you transfer the call without notifying the
recipient. You can either use the Transfer button or the transfer feature
code:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the number to which you want to transfer the call.
3 Press Transfer again or hang up the telephone.
The call is disconnected as soon as the transfer starts, which frees up your
line. If the transfer cannot be completed, it is forwarded to the called
party’s voice mail.
Attended Transfer
In an attended transfer, you announce the call to the recipient. You can
either use the Transfer button or the transfer feature code.
34
CHAPTER 3: BASIC TELEPHONE OPERATION
To announce a transfer:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the extension number to which you want to transfer the call.
The call processor dials the call.
3 If the recipient:
a Answers, announce the call. Note that, at this point you cannot return
to the original caller.
■
If the recipient wants to take the call, press Transfer or press the
Complete soft button. Hang up.
■
If the recipient does not want to take the call, press the Release
button. The call you tried to transfer is now on hold. Return to the
original caller.
b Does not answer because the line is busy or unreachable, to return to
the original call, hang up the transfer call or press the on-hook button
to see the original call on Hold. Then press the Hold button to return
to the original call.
Muting Calls
You can prevent callers from hearing you by turning off the telephone’s
microphone when you are using the handset, or when your telephone is
in speaker phone mode.
To mute your telephone:
1 While you are on a call, press Mute. The light next to the Mute button
comes on. Callers cannot hear you.
2 To turn this feature off, press Mute.
Mute Ringer
You can prevent the telephone’s ringer from ringing by enabling this
feature. By default, the telephone’s ringer is enabled (feature disabled).
You can enable or disable the telephone’s ringer at any time while either
on the telephone or on-hook, but the change takes effect on the next
incoming call.
If the telephone reboots or is upgraded with new software, the ringer
resets to the default ringer enabled (feature disabled) mode.
Activating Do Not Disturb
35
To mute the telephone ringer:
1 Press Feature + 489. The LCD displays:
Ringer is now muted.
2 To clear the display, press the Clear soft button. The next time you receive
an incoming call, the ringer is muted.
3 To turn this feature off, press Feature + 489 again. The LCD displays:
Ringer is now enabled.
4 To clear the display, press the Clear soft button.
Activating Do Not
Disturb
When you enable Do Not Disturb, incoming calls immediately go to the
call coverage point set by you or your administrator. The default call
coverage point is your voice mailbox.
When your telephone is in Do Not Disturb mode:
■
An incoming call does not cause your telephone to ring. If you are
logged in to multiple telephones using the same telephone number
and one of the telephones enables Do Not Disturb, the feature applies
to all telephones, that is, an incoming call will not ring on any of the
telephones.
■
You can use the telephone to dial outgoing calls.
■
If you enable Do Not Disturb while one or more calls are ringing, the
pending calls are sent to your call coverage point and Do Not Disturb
is enabled for all subsequent calls.
■
If you are a Ring Group member and you enable Do Not Disturb,
personal calls go to your call coverage point. However, Ring Group
calls always ring on a member’s telephone, regardless of the Do Not
Disturb setting.
To activate Do Not Disturb:
1 Press the Do Not Disturb Access button on the telephone. The red light
is lit next to the Do Not Disturb button.
Your telephone is now in Do Not Disturb mode and the display panel
shows Do Not Disturb (DND).
2 To disable Do Not Disturb mode, repeat Step 1. The Do Not Disturb
(DND) message disappears from the display panel and the red light goes
out.
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CHAPTER 3: BASIC TELEPHONE OPERATION
Accessing Voice Mail
To access voice mail directly for a mailbox:
1 Press one of the following:
■
Messages button
■
*600* + <extension> + #
■
Feature + 600
2 You are prompted to enter the password, which by default is the same as
the mailbox number.
4
FEATURE CODES
This chapter describes how to use feature codes on a telephone to
enhance the operation of your telephone. A feature code is a sequence
of numbers you enter on the telephone keypad to enable a feature that is
not mapped to a button.
This chapter includes the following topics:
■
Feature Code Overview
■
Feature Codes
38
CHAPTER 4: FEATURE CODES
Feature Code
Overview
Some common telephone features are mapped to buttons (Transfer, for
example). However, the number of features exceeds the number of
buttons available on any telephone. Feature codes allow the telephone
feature set to be available to all telephones, regardless of the number of
buttons on the telephone.
Each feature is assigned a unique three-digit feature code. You can
invoke a feature by entering the numeric code assigned to a particular
feature. For example, you can use a feature code to enable call
forwarding and specify a destination number.
You can access all telephone’s features by pressing the Features Access
button. You can then enable a feature using either of the following
methods:
1 Press the Features Access button.
2 Enter the three-digit feature code on the keypad (see Feature Codes).
3 Enter any additional values following display panel prompts.
Or
1 Press the Features Access button.
2 Scroll to the feature.
3 Press the Select soft button.
4 Enter any additional values following display panel prompts.
Feature Codes
Table 3 lists the features that you can control with feature codes. Features
are listed alphabetically and include the required feature code syntax and,
in most cases, a reference for more information. In the syntax, the
notation <parameter> represents a variable that you must supply, for
example, a telephone extension.
Table 3 Feature Codes Alphabetical by Feature or Task
Feature
Feature Code Entry
Description
Call Forward Universal
Feature + 465, then <destination>
See Call Forwarding.
Call History
Feature + 462
See Viewing the Call Logs.
Call Park a Call
Feature + 444, then <call park
extension> (or accept the default)
See Call Park.
Feature Codes
39
Table 3 Feature Codes Alphabetical by Feature or Task (continued)
Feature
Feature Code Entry
Description
Class of Service (COS)
Override
Feature + 433, then <your extension>,
then <your mailbox password>+ #, then
<outside party number>
See Class of Service Override.
Conference Call
Feature + 430, then <destination>, then See Setting up a Conference Call.
Feature + 430
Conference Drop
Feature + 431, then <destination>, then See Setting up a Conference Call.
Feature + 431
Display Software Version
Feature + 837
Displays the current version of software
running on the telephone.
Do Not Disturb
(Enable/Disable)
Feature + 446
See Activating Do Not Disturb.
Hands Free
Feature + 100
Enables or disable the Hands-Free
feature. See Using the Hands Free
Feature.
Headset
Feature + 112
See Using a Headset.
Hold
Feature + 402
See Putting a Call on Hold.
Logout (phone)
Feature + 128
Mute
Feature + 101
See Muting Calls.
Mute Ringer
Feature + 489
See Mute Ringer.
OK
Feature + 120
Displays OK in the Display Panel. Used to
make a call without waiting for the call
completion time-out value to expire.
Password Stored Locally
Feature + 434, then <current password> Stores the password you use to log in to
your telephone on the telephone
(locally).
Program
Feature + 410
Displays the Program menu in the
Display Panel.
Redial
Feature + 401
See Redialing a Call.
Release
Feature + 111
Cancels the current operation.
Speaker — On/Off
Feature + 104
Speak and listen without picking up the
handset.
Transfer to Voice Mail
(Enable/Disable)
Feature + 440
When enabled, transfers all calls to the
voice mail. See Forwarding Calls to Voice
Mail.
40
CHAPTER 4: FEATURE CODES
Table 3 Feature Codes Alphabetical by Feature or Task (continued)
Feature
Feature Code Entry
Description
Volume — Up or Down
Feature + 102 to raise the volume
or
Feature + 103 to lower the volume
Adjusts the volume setting for the
current mode:
■
If the handset is in the cradle and the
speaker is disabled, adjusts the ring
volume setting.
■
If the speaker is enabled, adjusts the
speaker volume setting.
■
If the handset is not in the cradle and
the speaker is disabled, adjusts the
handset volume setting.
See Controlling the Volume.
5
STANDARD FEATURES
This chapter describes the standard telephone features that you can set
up and access through the Telephone User Interface (TUI) on your
telephone.
This chapter contains the following topics:
■
Viewing the Call Logs
■
Setting up a Conference Call
■
Transferring Your Telephone Settings to Another Telephone
■
Forwarding Calls to Voice Mail
■
Call Waiting
■
Call Forwarding
■
Call Park
■
Ring Groups
■
Emergency Telephone Number Dialing Service
42
CHAPTER 5: STANDARD FEATURES
Viewing the Call
Logs
You can use the Call History feature to display your call logs. These are
the logs of the 10 most recent placed calls, received calls, missed calls and
unreviewed calls to and from your telephone. From the call logs you can
select calls and the telephone automatically dials them.
To access and use the Call History feature:
1 Do one of the following:
■
Press the Call History Access button.
■
Press the Call Logs soft button.
■
Press Feature + 462.
The Call History menu appears in the Display Panel.
2 Use the Scroll buttons to highlight the call log you want to view.
3 Press the Select soft button.
Use the Scroll buttons to navigate through the list. The Display Panel
always starts with the oldest call in the category you select. That is, the
oldest call appears first and the most recent call appears last.
4 If you want to call a listed name, press the Dial soft button when the
indicator is beside the name.
5 To return to the main Display Panel, press the Exit soft button.
Setting up a
Conference Call
The conference feature enables you to have up to six parties, including
the conference originator, on one conference with the capability to
extend a conference through cascading. Conferences can be multi-site
capable where any endpoint in a conference can be located anywhere
within the system.
The following sections describe how to set up an unannounced
conference call and an announced conference call. In either type of
conference call, if one of the participants hangs up, the other two
participants remain connected. The following sections also describe how
the conference originator can drop the last member to join the
conference and how to drop the entire conference.
Setting up a Conference Call
Setting up an
Unannounced
Conference
43
In an unannounced conference, you conference in the person without
notifying that person:
1 While on a call, press Conference or Feature + 430. The system places
your caller on hold.
2 Dial the number of the person you want to conference in.
3 Press Conference or Feature + 430 again. The three-way conference
begins when the recipient answers the call.
Setting up an
Announced
Conference
In an announced conference, you call the recipient and announce that
you want to conference them into a call. The recipient can then decide
whether to take the call:
1 While on a call, press Conference or Feature + 430. The system places
your caller on hold.
2 Dial the extension of the person you want to conference in, then press
the OK Access button (or press Feature + 120).
3 When the called party answers, announce the conference.
■
If the recipient wants to take the call, press Conference or
Feature + 430. Now three people are on the same call.
■
If the recipient does not want to take the call, hang up the second call
and go back to the first call by pressing the Hold button for that call.
Adding a Recipient to
an Existing
Conference
While participating in a conference of three to five people, any recipient
in the conference can add a new recipient. While a new recipient is being
added, the existing recipients in the conference, including the originator,
are still able to communicate, but there is no ring back tone associated
with the new recipient. If a party other than the originator adds a new
recipient, then a cascaded conference is formed. The process to add a
recipient is identical to Setting up an Unannounced Conference or Setting
up an Announced Conference.
Creating a Cascaded
Conference
Once you establish a conference, anyone in the conference, excluding the
originator, can create a cascaded conference by initiating a conference
call to another party or parties. Those parties in turn can initiate another
cascaded conference. For example, telephone P1 (originator) calls
telephones P2, P3, P4, P5 and P6 to establish a 6-party conference (called
C1). Telephone P3 then calls telephones P7 and P8. Telephone P3 creates
a cascaded conference and is the originator of a 3-party conference
44
CHAPTER 5: STANDARD FEATURES
(called C2). Conference C2 is now cascaded with C1. Telephone P8 then
calls P9 to create conference C3 and is cascaded with C2. Cascading can
continue until the maximum number of ports on the conference server
has been reached.
0ISTHEORIGINATOROF#
0ISTHEORIGINATOROF#
#
#
0ISTHEORIGINATOROF#
#
Dropping Conference
Recipients
Once a conference has been established, the conference originator can
either drop the last party added to the conference or drop the entire
conference that the originator initiated. In the example above, if P1 the
originator of conference 1 drops All, only P1, P2, P4, P5 and P6 are
dropped. P3 is not dropped because it is the originator of conference 2
and remains connected to conference 2.
To drop conference recipients, follow these steps:
1 While on a conference, the conference originator presses the
Conference soft (top right) button. The Conference Drop window
displays in the Display Panel.
2 Scroll to the drop action you want to take, either Last or All, and press the
Drop soft button. The party (Last) or the conference (All) is dropped.
Alternately, you can drop recipients from a conference using the
following feature codes:
■
To drop the last party in a conference, enter Feature + 431. The
Conference Drop window displays with Last selected. Press the Drop
soft button.
■
To drop all parties in a conference, enter Feature + 435. The
Conference Drop window displays. Scroll to All and press the Drop
soft button.
If the originator drops the last party in a 3-party conference, the call then
becomes a 2-party non-conference call.
Transferring Your Telephone Settings to Another Telephone
Transferring Your
Telephone Settings
to Another
Telephone
45
This feature enables you to use any 3Com telephone with all your
telephone’s settings.
To transfer your telephone’s settings to an alternate telephone:
1 Log out of your own telephone by pressing the bottom right soft button
(Advanced Settings) + 6.
If your administrator has enabled the Multiple Contacts feature for your
extension, you do not have to log out of one telephone before logging
into another.
2 Log out of the alternate telephone that you want to use as yours:
a If the telephone is a 3Com Basic or Business telephone, press
Program + 5 + 6.
b If the telephone is a 3Com Manager’s telephone, press the bottom
right soft button (Advanced Settings) + 6.
3 On the alternate telephone, access the Set My Phone Number option of
the Advanced Settings menu:
a If the telephone is a 3Com Basic or Business telephone, press
Program + 5 + 4.
b If the telephone is a 3Com Manager’s telephone, press the bottom
right soft button (Advanced Settings) + 4.
The Display Panel shows:
Local Phone Number:
4 On the alternate telephone, enter your own telephone extension:
a Use the delete button to delete the alternate extension’s number.
b Enter your own telephone extension number and press #.
5 Log in to the alternate telephone and use your own telephone extension
number and password:
a If the telephone is a 3Com Basic or Business telephone, press
Program + 5 + 6.
b If the telephone is a 3Com Manager’s telephone, press the bottom
right soft button (Advanced Settings) + 6.
You are logged into the alternate telephone, which now receives any calls
to your own telephone’s extension. The alternate telephone’s Display
46
CHAPTER 5: STANDARD FEATURES
Panel shows your own telephone’s extension as well as any call history
information that was on your own telephone’s Display Panel.
6 When you are finished using the alternate telephone, log out:
a If the telephone is a 3Com Basic or Business telephone, press
Program + 5 + 6.
b If the telephone is a 3Com Manager’s telephone, press the bottom
right soft button (Advanced Settings) + 6.
7 Log back into your own telephone by pressing the bottom right soft
button (Advanced Settings) + 6.
Forwarding Calls to
Voice Mail
You can forward all incoming calls to your voice mailbox.
When you forward incoming calls to your voice mailbox:
■
If you are logged in to multiple telephones, each using the same
telephone number, and one of the telephones enables forward to
voice mail, the feature applies to all telephones — an incoming call is
sent to your voice mailbox.
■
If you enable forward to voice mail while one or more calls are ringing,
whether you are on-hook or off-hook, the pending calls are sent to
your voice mailbox and forward to voice mail is enabled for all
subsequent calls.
■
If you are a Ring Group member, personal (non-Ring Group) calls go to
your voice mailbox. However, Ring Group calls always ring on a
member’s telephone, regardless of your personal telephone setting.
To forward incoming calls to your voice mailbox for a Manager’s
telephone:
1 Press the Features Access button.
2 Scroll to the Forward to Mail feature.
3 Press the Select soft button.
To disable this feature, repeat steps 1 through 3.
Call Waiting
Call Waiting
47
The Call Waiting lets you know that another call has arrived on another
access line. You hear a distinct ringing tone, if you have not disabled the
ringing tone on your telephone, and see the MWI flashing.
1 When you hear a ring tone or see the MWI flashing, press the Hold
button to put the current call on hold.
2 Press the Access button for the incoming call.
3 To toggle between the two calls, put the current call on hold and then
press the Access button for the call you want.
Call Forwarding
Use the Call Forward Universal feature when you plan to be away from
your telephone for an extended period of time. All incoming calls are
redirected to another destination unconditionally.
To forward all your calls to another extension:
1 Press Feature + 465 or press the Feature Access button, then scroll
down to and select Fwd Universal.
The Display Panel shows:
FWD Universal Number:
2 Use the keypad to enter the telephone number to which you want to
forward your calls.
To disable the Call Forward Universal feature so that you can answer calls
at your telephone again:
1 Press Feature + 465 or press the Feature Access button, then scroll
down to and select Fwd Universal.
The Display Panel shows:
FWD Universal Number:
2 Use the Delete soft key to erase the call forward extension and leave the
field empty.
3 Press the # key.
Call Park
Use the Call Park feature to place a call in a holding pattern and make it
available for you or for another user to pick up from any telephone on
the system by dialing the Call Park extension.
48
CHAPTER 5: STANDARD FEATURES
The Call Park feature is useful when the recipient is elsewhere in the
building or you want to continue a call on another telephone and
transferring the call does not give you enough time to retrieve it.
When you park a call, you assign it a Call Park extension, which you (or
another user) use to retrieve it. The default Call Park extension numbers
are 6000 through 6099 inclusive. Ask your administrator to verify the Call
Park extensions for your location. If the specified Call Park extension is in
use or if no extension is specified, the next available Call Park extension.
A call remains parked for 5 minutes. This default value can be adjusted by
your administrator. If the call is not answered 5 minutes after it is parked,
the user who parked the call is called back. If the user is not available, the
parked call is forwarded to the user’s call coverage point. To park a call:
1 While you are on a call, press the Right soft button for the call for the
Actions menu.
2 Scroll to Call Park.
3 Press Select.
4 Dial the park extension and press #.
5 Notify another user about the parked call,
a Select an Access button for outgoing calls and dial the user’s
extension.
b When the call is answered, tell the user the Call Park extension
number, for example 6018.
c Hang up.
The user dials the Call Park number and the system connects the call
automatically.
6 To retrieve a parked call yourself:
a Pick up the handset of any telephone on the system.
b Dial the Call Park extension that was assigned to the call.
The system connects you to the parked call.
Alternately, to park a call using the Call Park feature code:
1 While you are on a call. press Features + 444. The assigned Call Park
extension number dis[plays in the Display Panel.
2 Press Enter or # to complete the Call Park. The Display Panel displays:
Ring Groups
49
Park Success <call park extension number>
3 Notify another user about the parked call,
a Select an Access button for outgoing calls and dial the user’s
extension.
b When the call is answered, tell the user the Call Park extension
number, for example 818.
c Hang up.
The user dials the Call Park number and the system connects the call
automatically.
4 To retrieve a parked call yourself:
a Pick up the handset of any telephone on the system.
b Dial the Call Park extension that was assigned to the call.
The system connects you to the parked call.
Ring Groups
Your administrator can establish formal and informal call centers so that
incoming calls can be directed to several telephones that have been
associated into ring groups.
A call center is a general term that refers to any system that accepts
incoming calls to a site, ensures that those calls are sent to the proper
destination within the site, and manages database records on call activity
and distribution. The call center can be used, for example, as a help desk,
a reservations counter, an information hotline, or a customer service
center.
Incoming calls that arrive at your company can go either to:
■
Your extension and the call coverage point you have set up.
■
A ring group that follows the call coverage path assigned by an
administrator for that group.
A ring group is a group of telephone extensions that are configured
under a virtual extension. Your administrator can configure the ring
group so that an incoming call to the virtual extension rings on all the
telephones in the ring group simultaneously or in sequence.
50
CHAPTER 5: STANDARD FEATURES
Ring Group
Interaction With
Other Features
This section describes how participation in a ring group interacts with
other telephone features. Note the following considerations:
■
A ring group call can be added to a conference. The member receiving
the call can conference with another extension or with another ring
group. Both announced and unannounced conferences are supported
(see Setting up a Conference Call).
■
A ring group call can be put on hold and taken off hold without losing
the caller.
■
■
Emergency
Telephone Number
Dialing Service
If a ring group member puts a call on hold, that member can
receive other calls.
A ring group caller on hold will hear ring group Music On Hold.
■
If the telephone has Hands Free enabled, an incoming call to a ring
group will not be picked up automatically.
■
An external call to a private user (someone not in the ring group) can
be transferred to a ring group.
■
Both attended and unattended call transfers are allowed for calls to a
ring group or from a ring group.
■
Internal and external callers that are forwarded to voice mail can leave
a message and navigate through the voice mail options.
■
If a ring group call is routed to a voice mailbox or Auto Attendant call
coverage point but the routing fails (for example, because no ports are
available), the call is requeued for the ring group.
■
Each time a call is put back in a ring group queue, it is treated like a
new call.
3Com telephones provide the capability to dial an emergency telephone
number even when the telephone is not logged in to a system. The
telephone must be properly configured, connected to an operational
system, and the region must support this service. If the system is not
operational, an emergency call can be routed (optionally) directly through
a PSTN media gateway. Contact your system administrator to determine
the appropriate emergency number for your region.
A
TELEPHONE INSTALLATION AND
MAINTENANCE
This chapter covers these topics:
■
Connecting the Telephone
■
Connecting the Telephone to the 3Com Asterisk Appliance
■
Attaching and Adjusting the Support Bracket
■
Moving Your Telephone
■
Swapping Telephones
■
Cleaning Your Telephone
■
Troubleshooting Problems
52
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE
Connecting the
Telephone
Although the connector layout varies between telephones, all telephones
use these symbols to identify the connectors:
Power connection for an AC power adapter.
Network connection. Connects the device to the network. A powered
Ethernet cable that conforms to the Power over Ethernet (IEEE 802.3af)
standard is acceptable.
Switch port for connecting a computer or other network device to the
network.
Handset connector.
Headset connector.
Figure 5 shows underside of a 3102 Business Telephone as an example of
possible connection points. Connection details for each type of device are
listed on the packing sheet that is shipped with the device.
Figure 5 Underside of the 3102 Business Telephone
1
2
3
4
6
5
CAUTION: The system operates over the LAN, not through traditional
telephone wiring. Your telephone connects to the system through an RJ-45
LAN connector instead of an RJ-11 telephone connector. Your telephone will
not work unless it is connected properly. Ask your administrator if you have
questions about your telephone connection.
Connecting the Telephone to the 3Com Asterisk Appliance
53
The underside of an telephone includes:
1 AC power adapter connection
2 Ethernet connector for connection to the LAN
3 Ethernet connector for an optional connection to your desktop computer.
4 Handset connector
5 Headset connector (not available on 3Com Basic telephones)
6 Tabs for the support bracket
For information about the underside of each telephone, and for
information about how to connect any telephone to a Power over
Ethernet source, see the packing sheet that comes with the device.
Strain relief clamps are built into the support bracket.
Connecting the
Telephone to the
3Com Asterisk
Appliance
Connect your telephone to power and to the LAN as described in
Connecting the Telephone.
Your Asterisk administrator must assign you a user account that includes
your telephone extension and your username and password. Before the
telephone can connect to the 3Com Asterisk Appliance, it must have
these IP configuration settings defined:
■
The telephone IP address
■
The subnet mask of your local network
■
A default gateway IP address
■
The IP address of the 3Com Asterisk Appliance and the IP address of
the download server
If your network is configured to use DHCP, the telephone receives its IP
configuration automatically. Otherwise, you must configure your
telephone manually for network and 3Com Asterisk Appliance
connectivity.
.Manually
Configuring
Telephone
Connectivity
To configure the IP configuration settings manually on your telephone,
use the bottom of the three soft buttons to the right of the display panel
(see Telephone Buttons and Controls) to access the configuration menu.
54
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE
If your telephone received its IP configuration automatically, follow steps
1 through 5 to set the IP address of the 3Com Asterisk Appliance. If your
telephone did not receive its IP configuration automatically from a DHCP
server, follow all the steps.
1 Press the bottom right soft button to enter the Advanced Settings
configuration menu.
2 Select Set Primary PBX IP to specify the IP address of the 3Com Asterisk
Appliance.
3 Select Set Secondary PBX IP to specify the IP address of the telephone
download program server. Use the same IP address that you used for the
Primary PBX IP setting.
4 Select Set My Phone Number to specify the telephone extension. The
Asterisk administrator must also configure the extension on the 3Com
Asterisk Appliance.
5 Select Set My Password to specify a password for this extension. The
default password is 12345.
6 Exit from the Advanced Settings menu and then select the Features soft
button (the right-most button of the four soft buttons below the display
panel — see Telephone Buttons and Controls).
7 Scroll down the list and select User Configurations.
8 Select Configure IP Address to specify the telephone’s IP address. Select
Configure SubNetMask to specify your network’s subnet mask. Select
Configure Gateway IP Address to configure your telephone’s default
gateway.
Note that these setting may be provided automatically by an address
server. See your network administrator for more information.
9 When you are finished, press the Exit button to exit from the
configuration menu.
After you manually configure a telephone, the settings are saved in flash
memory and retained when you disconnect power from the telephone.
Attaching and Adjusting the Support Bracket
Attaching and
Adjusting the
Support Bracket
55
Figure 6, Figure 7, and Figure 8 show a 3102 Telephone. The instructions
apply to all telephones.
Figure 6 Attaching the Support Bracket
To attach the support
bracket, 1, snap the
bracket into the
mounting supports 2,
on the bottom of the
telephone.
2
1
After you connect the
cables to the
telephone, press the
cables into the cable
management clamps 3,
on the stand.
3
Figure 7 Adjusting the Support Bracket
To adjust the support
bracket, press to
release the lock tab 1,
rotate the bracket to
the position that you
want, and then
release the lock tab.
1
56
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE
Figure 8 Wall Mounting a Telephone
When you mount a 3Com telephone on a
wall, attach the support bracket and
adjust it so that the bottom of the support
bracket rests against the bottom supports
on the telephone, 1.
Safe wall mounting requires 3/4-inch
drywall and 1.5-inch drywall screws.
1
Moving Your
Telephone
Each telephone is uniquely identified by an IP address. You can move your
telephone to another location within your calling domain, connect it to
any Ethernet jack on the LAN, and still maintain all of your personalized
features and extension number.
Swapping
Telephones
Your administrator assigns a password for your telephone. This password
associates your telephone extension (and mailbox) with your account.
This may allow you to configure another telephone in the system to
duplicate your primary telephone. This means if you are away from your
primary telephone (for example, in a different office), you can program
the local telephone to use your extension. Any calls made to your
extension will ring in both locations and you can access your mailbox
from either telephone. See the overview section in the chapter that
describes your telephone for more information.
Cleaning Your Telephone
Cleaning Your
Telephone
57
Always unplug your telephone from the power source and from the
network before you clean it. Use a soft cloth dampened with mild
detergent.
WARNING: Failure to unplug the telephone before you clean it could
result in electrical shock.
Troubleshooting
Problems
Table 4 lists possible problems that you may encounter and the most
likely solutions. Where possible, each solution refers to the section in this
guide where you can find detailed information.
Table 4 Possible Problems
Possible Problem
Suggested Solutions
My telephone has no dial
tone and the display panel
is blank.
■
Verify that the power cord is fully inserted in the
correct connector on the underside of the
telephone. Use the strain relief tab to prevent the
cord from becoming unplugged.
■
Verify that the Ethernet cables are connected and
that each cable is in the proper connection.
■
Remove and add power to the telephone by
unplugging the power cord at the electric outlet
and plugging it back in.
■
If the telephone is powered through a powered
Ethernet cable, make sure that power is applied to
the cable at its source.
I hear a high pitch tone but
not a dial tone.
■
You are not logged in to your telephone.
My telephone has “locked
up.”
■
Your telephone has lost the connection to the
system. Remove the Ethernet cord from the jack,
and then re-insert it into the jack.
■
Wait a few seconds. If the telephone display panel
still appears to be locked, disconnect the electrical
power for your telephone, and then plug it back in.
Callers cannot leave
Your mailbox may be full. Log in to your voice mailbox
messages on my voice mail. and delete some messages.
When I dial 9 or 8 to access No outside lines are available. Try again in a few
an outside line, the display minutes.
panel shows “All Ports
Busy.”
After I call another user in
my organization, I hear a
tone but no ringing.
The other user may have the Hands Free feature
enabled. Begin speaking after you hear the tone. For
details, see Using the Hands Free Feature.
58
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE
Table 4 Possible Problems (continued)
Possible Problem
Suggested Solutions
On my Business Telephone, You have the Hands Free feature enabled. For details,
all incoming internal calls
see Using the Hands Free Feature.
come over my speaker
phone.
My telephone keeps
ringing after I pick up the
handset.
The display panel shows
“Wait for NCP.”
■
Your telephone may have lost connection to the
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
■
Wait a few seconds. If the telephone continues to
ring, disconnect the electrical power for your
telephone, and then plug it back in.
Your telephone may be disconnected from the system.
Hang up your telephone and wait a few seconds. Then
pick up the handset. If the message still appears on
your telephone display panel, contact your
administrator.
INDEX
A
alert tone, changing 30
All Ports Busy message 57
answering a call 25
B
bracket
telephone support 55
D
dial tone, troubleshooting a Telephone 57
dialing while on a call 33
display panel
contrast 20
soft keys 16
using 42
Do Not Disturb
activating 35
dropping calls 28
C
call history
viewing 42
call park 47
call waiting 47
calls
answering 25
answering a second call 26, 33
dialing a second call 33
dropping 28
forwarding to voicemail 46
making 27
missed 29
muting 34
parking 47
transferring 33
Class of Service
overriding 27
cleaning telephones 57
conference call
announced 43
cascaded conference 43
dropping recipients 44
setting up 42
unannounced 43
configuration
interface options 11
connecting telephones
caution, RJ-45 versus RJ-11 jacks 52
electrical power 52
contrast 20
E
electrical shock, avoiding 57
emergency phone number dialing service 50
F
feature codes 38
H
hands-free 31
headset
retuning after a long delay 32
L
logging in 24
M
making calls 27
missed calls 29
moving telephones 56
music on hold 32
mute ringer 34
muting calls 34
P
parking a call 47
password 24
changing 25
60
INDEX
phone settings
transferring to another phone 45
problems
solving 51
R
relocating telephones 56
ringing tone, changing 30
RJ-11 jack caution, avoiding use with telephones 52
RJ-45 jack caution, using instead of RJ11 52
S
silent alert tone 30
soft keys 16
speaker phone
problems with 58
using 27
T
telephone support brackets 55
telephones
cleaning 57
connecting 52
logging in 24
mounting 55
moving and swapping 56
passwords 24
transferring a call 33
attended 33
unattended 33
troubleshooting
list of possible problems 57
V
voice mail
problems with 57
volume
controlling 29
W
Wait for NCP message 58
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