10.1" P-CAP Slim-line HMI - Pro

10.1" P-CAP Slim-line HMI - Pro
User Manual
Rugged Display Computer – 12”
RC6600 Rugged iPC
VMW12ID3S-M9-5RT
Contents
Safety Information ....................................................................................................................... 4
Important Information ................................................................................................................. 5
1 Introduction .............................................................................................................................. 8
1.1 Product Features .................................................................................................................. 8
1.2 Packing List ........................................................................................................................... 9
1.3 Appearance ........................................................................................................................ 10
1.4 Characteristics .................................................................................................................... 11
1.5 Dimensions......................................................................................................................... 12
1.6 Exploded Drawing .............................................................................................................. 13
2 Getting Started........................................................................................................................ 14
2.1 Powering On....................................................................................................................... 14
2.1.1 AC Adapter Components ......................................................................................... 14
2.1.2 Power Considerations ............................................................................................. 15
2.1.3 Connecting the Power ............................................................................................. 16
2.2 Turning On Your Device ..................................................................................................... 16
2.3 Installing Operating System (OS) ....................................................................................... 17
2.4 Adjusting the LCD Display Brightness ................................................................................ 17
2.5 Connectors ......................................................................................................................... 18
2.5.1 Wiring Requirements .............................................................................................. 18
2.5.2 Connector Pinouts ................................................................................................... 19
2.6 Turning Off Your Device (Windows 7) ............................................................................... 21
3 Mounting Solutions (optional) ................................................................................................. 22
3.1 Cable Mounting Considerations ........................................................................................ 22
3.2 Safety Precautions ............................................................................................................. 23
3.3 Mounting Guide (optional) ................................................................................................ 23
3.3.1 VESA Mount ............................................................................................................. 23
4 Maintenance ........................................................................................................................... 28
4.1 Cleaning the Display Screen ............................................................................................... 28
4.2 Cleaning the Casing ............................................................................................................ 28
5 Driver Installation ................................................................................................................... 29
5.1 ELO AccuTouch/ CarrollTouch Infrared Driver Installation ............................................... 29
5.1.1 Downloading Drivers ............................................................................................... 29
5.1.2 Configuration Utility ................................................................................................ 30
5.2 The Premier Touch Driver Installation ............................................................................... 32
5.2.1 Installing Touch Kit .................................................................................................. 32
5.2.2 Configuration Utility ................................................................................................ 33
6 Troubleshooting ...................................................................................................................... 35
6.1 Display indistinct ................................................................................................................ 35
6.2 Using USB-HDD or USB-CDROM for booting OS ................................................................ 35
Pro-face America Support .......................................................................................................... 37
New Product Satisfaction Return ................................................................................................ 37
Safety Information
Warning!
Always completely disconnect the power cord from your chassis whenever
you work with the hardware. Do not make connections while the power is
on. Sensitive electronic components can be damaged by sudden power
surges. Only experienced electronics personnel should open the PC chassis.
Caution!
Always ground yourself to remove any static charge before touching the
CPU card. Modern electronic devices are very sensitive to static electric
charges. As a safety precaution, use a grounding wrist strap at all times.
Place all electronic components in a static-dissipative surface or staticshielded bag when they are not in the chassis.
Safety Precautions
 Please read these safety instructions carefully.
 Please keep this user's manual for later reference.
 Please disconnect this equipment from any AC outlet before cleaning. Do not use
liquid or spray detergents for cleaning. Use a damp cloth.
 For pluggable equipment, the power outlet must be installed near the equipment and
must be easily accessible.
 Keep this equipment away from humidity.
 Put this equipment on a reliable surface during installation. Dropping it or letting it
fall could cause damage.
 The openings on the enclosure are for air convection and to protect the equipment
from overheating.
DO NOT COVER THE OPENINGS.
 Make sure the voltage of the power source is correct before connecting the
equipment to the power outlet.
 Position the power cord so that people cannot step on it. Do not place anything over
the power cord.
 All cautions and warnings on the equipment should be noted.
 If the equipment is not used for a long time, disconnect it from the power source to
avoid damage by transient over-voltage.
 Never pour any liquid into an opening. This could cause fire or electrical shock.
 Never open the equipment. For safety reasons, only qualified service personnel
should open the equipment.
 If any of the following situations arises, get the equipment checked by service
personnel:
o The power cord or plug is damaged.
o Liquid has penetrated into the equipment.
o The equipment has been exposed to moisture.
o The equipment does not work well or you cannot get it to work according to the




user’s manual.
o The equipment has been dropped and damaged.
o The equipment has obvious signs of breakage.
Do not leave this equipment in an uncontrolled environment where the storage
temperature is below -20° C (-4°F) or above 60° C (140° F). It may damage the
equipment.
CAUTION – Use the recommended mounting apparatus to avoid risk of injury.
WARNING – Only use the connection cords that come with the product. When in
doubt, please contact the manufacturer.
WARNING – Ground against electrostatic damage to the device by taking the
following preventive steps:
o Cover workstations with approved anti-static material. Use a wrist strap connected
to a work surface and properly grounded tools and equipment.
o Use anti-static mats, heel straps, or air ionizer for added protection.
o Handle electrostatic-sensitive components, PCB’s and assemblies by the case or
the edge of the board.
o Avoid contact with pins, leads, or circuitry.
o Turn off power and input signals before inserting and removing connectors or test
equipment.
o Keep the work area free of non-conductive materials, such as ordinary plastic
assembly aids and Styrofoam.
o Use filed service tools, such as cutters, screwdrivers, and vacuum cleaners that are
conductive.
o Always lay drivers and PCB’s with the component side down on anti-static foam.
Important Information
Federal Communications Commission Radio Frequency Interface Statement – For USA
This device complies with part 15 FCC rules. Operation is subject to
the following two conditions:
 This device may not cause harmful interference.
 This device must accept any interference received including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class "A"
digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at him own expense.
Copyright Notice
No part of this document may be reproduced, copied, translated, or transmitted in any
form or by any means, electronic or mechanical, for any purpose, without the prior
written permission of the original manufacturer.
Trademark Acknowledgement
Brand and product names are trademarks or registered trademarks of their respective
owners.
Disclaimer
We reserves the right to make changes, without notice, to any product, including circuits
and/or software described or contained in this manual in order to improve design
and/or performance. We assume no responsibility or liability for the use of the described
product(s), conveys no license or title under any patent, copyright, or masks work rights
to these products, and makes no representations or warranties that these products are
free from patent, copyright, or mask work right infringement, unless otherwise specified.
Applications that are described in this manual are for illustration purposes only. We
make no representation or guarantee that such application will be suitable for the
specified use without further testing or modification.
Warranty
Our warranty guarantees that each of its products will be free from material and
workmanship defects for a period of one year from the invoice date. If the customer
discovers a defect, we will, at his/her option, repair or replace the defective product at
no charge to the customer, provide it is returned during the warranty period of one year,
with transportation charges prepaid. The returned product must be properly packaged
in its original packaging to obtain warranty service.
If the serial number and the product shipping data differ by over 30 days, the inwarranty service will be made according to the shipping date.
Customer Service
We provide a service guide for any problem by the following steps: First, visit the
website of our distributor to find the update information about the product. Second,
contact with your distributor, sales representative, or our customer service center for
technical support if you need additional assistance. You may need the following
information ready before you call:
 Product serial number
 Peripheral attachments
 Software (OS, version, application software, etc.)
 Detailed problem description
 The exact wording of any error messages
In addition, free technical support is available from our engineers every business day.
We are always ready to give advice on application requirements or specific information
on the installation and operation of any of our products. Please do not hesitate to call or
e-mail us. Pro-face America contact information, please go to
http://www.profaceamerica.com
1 Introduction
Rugged Display Computer with fan-less, low power but high performance platform
design, sunlight readable panel, WLAN integration, great ability for anti-shock &
vibration, IP65 protection and anti-corrosion coating with aluminum alloy housing. Both
of great mobility and robust design are fitting the demands for every harsh
environment applications such as logistics, transportation/ fleet management, heavy
vehicles, utility and also outdoor usage.
1.1 Product Features
Pro-face America Rugged Display Computer offers the following features:

IP65 proof enclosures (except I/O parts) ;

Fanless, streamlined enclosure for highly efficient heat dissipation;

Compliance with MIL-STD 810 & IEC 60068-2-27 for shock and vibration test;

Aluminum housing with anti-corrosion;

5-Wire Resistive Touch / anti-reflective protection glass;

Optional GPS, 3G/WLAN (either one);

Wide range 9-36 V DC input;

Compliance with EN50155.
1.2 Packing List
Carefully remove the box and unpack your device. Please check if all the items listed
below are inside your package. If any of these items are missing or damaged contact us
immediately.
Standard factory shipment list:
Panel PC
User Guide
(Panel PC)
User Manual
(Motherboard)
Touch Driver CD
Terminal Block
(3-pin)
Screws for VESA
Mounting
CD-ROM with
driver utility and
user manual
Package may include the following items based on your order (optional):
AC to DC adapter
Power Cord
WLAN
Antenna
Mounting Bracket
1.3 Appearance
Front, Side and Bottom View
1
2
3
4
Rear View
CAN-BUS
RS-232/422/485
1 x USB 2.0
1 x USB 3.0
HDMI
5
6
7
2 x RJ45
Terminal block 9-36V
OSD Panel
1.4 Characteristics
Part Number
VMW12ID3S-M9-5RT
Display
Size in inches / resolution in pixels
Brightness / luminance
MTBF of backlight
Touchscreen
12" / WXGA, 1280 x 800
400 nits / 400 cd/m²
600 nits / 600 cd/m² (optional)
LED-backlight up to 50,000 hours in Eco mode
Single-touch (resistive analog)
System Hardware
Processor
Cores / speed
Memory / # of slots
Intel® Atom D2550 1.86GHz Dual-core Processor, 10 W maximum TDP
2 / 1.86 GHz
1 x SODIMM, Max 4GB DDR3 800/1066
Drives
Mass storage
1 x 32 GB SSD
Interface Ports
Ethernet
2 x Ethernet TCP/IP - RJ45
USB
2 x USB 2.0
Serial
1 x RS-232, 1 x RS-232/422/485 (optional)
Graphics / video
WiFi
CAN Bus
1 x VGA
1 x WLAN or 3G Antenna in top (optional)
1 x CAN Bus (optional)
General Features
Operating system
Windows Embedded Standard 7 32-bit, Windows Professional 7 Embedded
32-bit
Current supply
9 - 36 V DC
Bezel / housing
Aluminum die-casting
Mounting options
Wall mount
Environmental / Ambient Conditions
Degree of protection / thermal
Front: IP65; Rear: IP20 / Fanless
Electromagnetic compatibility
CE, FCC B, RoHS
Vibration during operation
Operating: 1.60/1.96/2.18 g rms for XYZ / 5-500Hz
Shock during operation
Operating:30g for 18ms, 300m/s2
Ambient temperature
-25...55˚C (-13...131˚F)
Relative humidity
Certifications / regulations
10 to 95% (non-condensing)
CE, FCC Class B
MIL-STD-810G/ IEC60068-2-27 for Vibration /Shock
EN50155 Compliance
Physical Specifications
Installation dimensions (W x H x D)
Product weight (kg / lb)
310 x 215 x 52.7 mm
2.8 / 6.2
Warranty
Period
12 months
1.5 Dimensions
1.6 Exploded Drawing
On the picture below you can see spare parts exploded drawing of a standard Rugged
Display Computer
2 Getting Started
This chapter provides information on how to connect the device to the source of power,
connector pinouts and the guideline to turn on/off the Panel PC.
2.1 Powering On
2.1.1 AC Adapter Components
1. AC Adapter
2. Power Cord
3. Terminal Block
Safety Precautions:
 Do not use the adapter in a high moisture environment
 Never touch the adapter with wet hands or foot
 Allow adequate ventilation around adapter while using
 Do not cover the adapter with paper or other objects that will reduce cooling
 Do not use the adapter while it is inside a carrying case
 Do not use the adapter if the cord is damaged
 There are NO serviceable parts inside
 Replace the unit if it is damaged or exposed to excess moisture
While using the AC Adapter always:
 Plug-in the power cord to easy accessible AC outlet
 Plug-in the AC adapter to a grounded outlet
ALTERNATING CURRENT
This product must be grounded. Use only a grounded AC outlet.
Install the additional PE ground wire if the local installation
regulations require it.
*If you do not use a grounded outlet while using the device, you may
notice an electrical tingling sensation when the palms of your hands
touch the device.
2.1.2 Power Considerations
The device operates on external DC power. Use the AC adapter included in the package.
CAUTION/ATTENTION
Use only the AC adapter included in your package
(Rating: Output 12V/6.6 A). Using other AC adapters may damage
the device.
2.1.3 Connecting the Power
Connecting to the Power Source
1) Connect the 3-pin terminal block.
2) Screw the Terminal block to fix the cable.
3) Connect terminal block to the Panel PC.
Once the device is connected to the source of power it is ready to work.
2.2 Turning On Your Device
To turn on the Panel PC:
1. Press the power on switch to turn the Panel PC on.
2. Press “DEL” to enter the CMOS setting and check the BIOS setup.
2.3 Installing Operating System (OS)
You may install your own OS if it is not installed. When installing OS to this Panel PC,
please follow the steps and use external equipment such as Keyboard and Mouse.
(a) Use external USB DVD-ROM to run the OS and Driver settings (as shown on the
picture below)
2.4 Adjusting the LCD Display Brightness
1. Tap the arrow on the system tray to display the hidden icons.
2. Double-tap the icon (
) to display the brightness menu.
3. Drag the brightness bar to adjust the brightness level according to your
preference.
2.5 Connectors
2.5.1 Wiring Requirements
The following common safety precautions should be observed before installing any
electronic device:
• Strive to use separate, non-intersecting paths to route power and networking
wires. If power wiring and device wiring paths must cross make sure the wires
are perpendicular at the intersection point.
• Keep the wires separated according to interface. The rule of thumb is that
wiring that shares similar electrical characteristics may be bundled together.
• Do not bundle input wiring with output wiring. Keep them separate.
• When necessary, it is strongly advised that you label wiring to all devices in the
system.
Safety Precautions:
• Do not run signal or communication wiring and power
wiring in the same conduit. To avoid interference, wires
with different signal characteristics (i.e., different
interfaces) should be routed separately.
• Be sure to disconnect the power cord before installing
and/or wiring your device.
• Verify the maximum possible current for each wire
gauge, especially for the power cords. Observe all
electrical codes dictating the maximum current allowable
for each wire gauge.
• If the current goes above the maximum ratings (80
W), the wiring could overheat, causing serious
damage to your equipment.
• Be careful when handling the unit. When the unit is plugged
in, the internal components generate a lot of heat which
may lead the outer casing too hot to touch.
2.5.2 Connector Pinouts
This Panel PC comes with various interfaces located on the bottom panel. The IO
placement varies by processor and screen size of the Panel PC.
The pin assignments of the cables are as follows:
Terminal Block (9-36V)
Voltage
Minimum Voltage 9V
Maximum Voltage 36V
Maximum Current 6.6A
RS-232/422/485
Pin №
1
2
3
4
5
6
7
8
9
RS232
DCD
RXD
TXD
DTR
GND
DSR
RTS
CTS
RI
RS422
TxDTxD+
RxD+
RxDGND
NC
NC
NC
NC
RS485
DD+
NC
NC
GND
NC
NC
NC
NC
Pin №
Name
Pin №
Name
1
3
+5V
Data+
2
4
DataGND
USB 2.0 Connector
USB 3.0 Connector
Pin №
Name
Pin №
Name
1
+5V
2
USB_D-
3
USB_D+
4
GND
5
STDA_SSRX-
6
STDA_SSRX+
7
GND_DRAIN
8
STDA_SSTX-
9
STDA_SSTX+
Ethernet (LAN) Connector
Pin №
Name
Pin №
Name
1
TX1+
2
TX1-
3
TX2+
4
TX2-
5
TX3+
6
TX3-
7
TX4+
8
TX4-
Digital Input/ Output Connector (optional)
Pin №
1
3
5
Name
GND
DO1
DI1
Pin №
2
4
Name
DO0
DI0
Digital output:
Open drain to 40V ; Maximum load 2.0A
Voltage
Digital input:
Level 0: close to GND; Level 1: 2.5~12V
CAN-BUS Connector (optional)
Pin №
Name
Pin №
Name
1
GND_ISO
2
CAN1_L
3
CAN1_H
4
GND_ISO
5
CAN2_L
6
CAN2_H
2.6 Turning Off Your Device (Windows 7)
To shut down your device, do the following: Tap Start (
) > Shut down.
Wait for your Panel PC to completely turn off before disconnecting the power cord
(if necessary).
NOTE:
If your system is not Windows 7, the method to turn off the device may
slightly vary.
3 Mounting Solutions (optional)
This chapter provides mounting guide for all available mounting options. Pay attention
to cautions and warning to avoid any damages.
CAUTION/ ATTENTION
Follow mounting instructions and use recommended mounting hardware to
avoid the risk of injury.
3.1 Cable Mounting Considerations
For a nice look and safe installation, make sure cables are neatly hidden behind the
Panel PC. Refer to Chapter 2, section 2.1 for the cable installation instruction.
CAUTION/ ATTENTION
Observe all local installation requirements for connection cable type and
protection level.
CAUTION/ ATTENTION
Turn off the device and disconnect other peripherals before installation.
ALTERNATING CURRENT!
To prevent electrical shock, the Safety Ground location on the rear must
be bonded to the local earth ground through a minimum 12 AWG wire as
short as possible
3.2 Safety Precautions
Observe the following common safety precautions before installing the equipment:
• Use separate, non-intersecting paths to route power and networking wires. If
power wiring and device wiring paths must be crossed make sure the wires are
perpendicular at the intersection point.
• Keep the wires separated according to the interface. Wires that share similar
electrical characteristics must be bundled together.
• Do not bundle input wiring with output wiring. Keep them separate.
• When necessary, it is strongly advised that you label wiring to all devices in the
system.
3.3 Mounting Guide (optional)
The device comes with different mounting options suitable for most of the industrial
and commercial applications. There are two main mounting approaches - Vehicle
Mounting (Dash/ Yoke Mounting) and VESA Wall Mounting; both approaches are very
easy for user to set up the Panel PC.
IMPORTANT:
Perform mounting after you establish all the necessary connections. Refer
to Chapter 2 for wiring requirements and instructions.
3.3.1 VESA Mount
Pro-face America Rugged Display Computer compatible with VESA Mount solution.
Follow the instruction below to complete mounting.
Dimensions
Screw hole diameter
75 x 75 mm
M4x6
Compatible with swimming arms mounting kits
Wall Mount
*with customer’s bracket
Mounting Steps:
1. Screw VESA Bracket to the fixture (ex. wall) with M4 flathead screws.
2. Place the device on VESA bracket.
NOTE:
Notice that both hooks on bracket should lock the notches on the
back cover of the device.
3. Carefully mount the device to the fixture (for ex. wall).
4. When the installation is complete, plug the power cord into a grounded AC outlet.
Turn on the power.
Dash / Yoke Mounting (optional)
Before setting up rugged bracket, please check whether all items present in the
mounting kit.
Rugged Panel PC bracket accessory list:
 One bracket stand;
 Three M5 x10 screws with washer;
 One locking handle adjustment tool with metal washer.
Mounting steps:
1. Place the Rugged Panel PC on the bracket stand, aiming screw hole for each
other.
2. Secure three M5x10 screws to fix the device upon the bracket stand.
3. Secure tightly locking handle to the Panel PC.
4. Loosen the hand-screw adjustment tool, then you can adjust product angle on
the stand. Then screw the product tightly again to secure the stand position.
4 Maintenance
This chapter includes regular cleaning and maintenance procedures. Follow all the
recommendations in this chapter in order to ensure long product lifecycle.
This equipment is extremely rugged and does not require a lot of maintenance.
Remember that electrical equipment should be handled with care and used accordingly
to its specifications.
4.1 Cleaning the Display Screen




Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other
particles. Do not use acetone, ethyl alcohol, toluene, ethyl acid or methyl
chloride to clear the panel. It may permanently damage the display screen.
You can apply a small amount of non-ammonia; non-alcohol based glass
cleaner onto a clean, soft, lint-free cloth and wipe the screen.
Never spray or pour any liquid directly on the screen or case.
Do Not use water or oil directly on the display screen. If droplets are allowed
to drop on the screen, permanent staining or discoloration may occur.
4.2 Cleaning the Casing
Use the following procedure to clean the equipment.
CAUTION/ ATTENTION
Always turn off the device and disconnect other peripherals before
cleaning and maintenance procedures.
.
Before Cleaning:
 Make sure the device is turned off.
 Disconnect the power cable from any AC outlet.
When Cleaning:
 Wipe dust off the outside casing with a cloth slightly moistened with water or
mild ammonia-based cleaning solution. Do not use this cloth on a display screen!
 Do not use an abrasive cleaner or high pressure washer on the screen.
WARNING!/ AVERTISSEMENT!
POTENTIAL ELECTROSTATIC CHARGE HAZARD – SEE INSTRUCTIONS
POTENTIEL ÉLECTROSTATIQUE CHARGE DANGER - VOIR INSTRUCTIONS

Do not rub the unit with a dry cloth. This action can result in a static charge being
built up and cause a spark. Always use damp cloth while cleaning the unit
5 Driver Installation
This chapter provides guideline to driver installations.
The Panel PC comes with Motherboard User Manual and Driver CD according to the CPU,
and contains most of the drivers and utilities that you need.
To install Graphics, Chipset, VGA, Audio, SATA and Ethernet drivers, follow the step-bystep driver installation guide in the Motherboard User Manual (included in the package).
To install touch screen drivers (if necessary), follow the instructions included in this
chapter.
5.1 ELO AccuTouch/ CarrollTouch Infrared Driver Installation
5.1.1 Downloading Drivers
ELO AccuTouch/ CarrollTouch infrared driver software provides a consistent software
interface among all ELO AccuTouch/ CarrollTouch infrared touch screens and
controllers.Go to http://www.elotouch.com/Support/dnld.asp for a complete list of
available drivers.
For Driver Installation, please install the “ELO Touch System Touch Tools CD” for
Windows XP Professional Embedded, Windows 2000, Windows Me, Windows 98,
Windows 95, Windows NT, Windows CE 2.x, 3.0, 4.x, Windows XP Embedded, Windows
3.1, DOS, OS/2 Warp, and Apple Macintosh. Just follow the step by step to install the
driver. Select “Auto-detect ELO devices” in the first step. If not, the following step will
need users choose COM2 port for detecting the devices.
5.1.2 Configuration Utility
After finishing the installation, follow the steps below to test the configuration utility.
Step 1 Enter “My Computer”, click the “ELO Touch Screen” shortcut function.
Step 2 Click “Align” function key to continue.
Step 3 Calibrate four-point locations on the screen.
Step 4 Click “Yes” if the cursor follows your finger and finish the utility test.
5.2 The Premier Touch Driver Installation
Touch-Kit is the Premier Touch software, which contains drivers of the touch panel
controllers for the specified communication connectors, RS232, PS/2 and USB, and the
other two utilities.
The two utilities are as follows:
 Touch Tray support
This is utility for emulating the right and left button of mouse through controlling touch
panel. Users can toggle between right/left mouse buttons by this utility.
 Configuration support
The calibration and draw test of touch panel can be done by this utility. Besides, you can
add or remove for new RS-232 or PS/2 touch panel devices.
5.2.1 Installing Touch Kit
Follow the steps below to install Touch Kit:
Step 1 Insert the Touch-Kit CD to CD-ROM.
Step 2 Open the Rugged PPC User Manual CD to “Touch _PM” directory.
Step 3 Double-click the Setup.exe, then Windows starts to run the installation program.
IMPORTANT:
Do not plug the USB controller on the system before the installation has
been finished.
Step 4 Click Next to continue installation. The system will automatically detect touch
devices connected to the COM2 port on your Panel PC.
Step 5 Follow on-screen instructions to finish the driver installation.
5.2.2 Configuration Utility
After finishing the touch driver installation, you need to test the configuration utility.
Step 1 Click the “Touch-Kit” shortcut function on the desktop.
Step 2 Enter “General” functions and choose the language you need. Then Enter “Tool”
function alignments to match the display. And go to the next step.
Step 3 Correct four-point locations on screen.
Step 4 Press “Yes” to continue if four-point calibration test is complete successfully and
press Ok to finish the screen calibration.
6 Troubleshooting
This chapter describes all known issues and solutions.
6.1 Display indistinct
When using an “external display” as CRT or LCD for external mode (Panel & CRT), the
resolution of external display may be recommended equal to the CMOS setting for panel
[Flat Panel Type]. If the external display has lower resolution than CMOS setting in
Windows, it may cause display indistinct.
Recommendation in CMOS settings:
i. Choose “CRT” only when using external display.
ii. Choose “Panel” only when using internal panel display.
6.2 Using USB-HDD or USB-CDROM for booting OS
If you need to use USB-HDD or USB-CDROM for booting an operating system at start-up
time, we recommend disabling the “Quick Power On Self Test” function in CMOS setting
IMPORTANT:
While using CF card as storage of the Operation System, you need to use
“Fixed Disk Mode” type Compact Flash Card instead of removable disk
mode.
The internal Compact Flash socket is NOT A PLUG & PLAY DEVICE; you are
allowed to remove the CF card only at POWER-OFF status.
Pro-face America Support
We offer multiple support programs for installation, configuration, and troubleshooting.
For more information please contact Support Center at [email protected] or
(800) 289-9266.
New Product Satisfaction Return
Pro-face offers standard warranties for up to two-years on all Pro-face brand products.
There is no cost for parts and labor, while your products are under warranty.
Providing the highest reliability in the industry allows us to offer extensions to our
standard warranty on all of our HMI or industrial computers. By taking advantage of this
opportunity, you can maximize the service and benefits available to you through our
support program, at minimal additional cost. Please contact the factory for details on
purchasing an extended warranty for your industrial product.
Pro-face America
1050 Highland Dr., Suite D, Ann Arbor, MI 48108, Tel: (800) 289-9266
http://www.profaceamerica.com
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