Salesforce Console Developer Guide
โฆษณา
โฆษณา
Salesforce Console Developer
Guide
Version 40.0, Summer ’17
@salesforcedocs
Last updated: August 29, 2017
©
Copyright 2000–2017 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com, inc., as are other names and marks. Other marks appearing herein may be trademarks of their respective owners.
CONTENTS
Chapter 1: What Is the Console Developer Guide?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: Why Your UI Matters
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 3: Lightning Console JavaScript API for Lightning Experience (Pilot)
Get to Know the Lightning Console
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Lightning Console JavaScript API Syntax
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Events in Lightning Console Apps
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 4: Salesforce Console Integration Toolkit for Salesforce Classic
When to Use the Salesforce Console Integration Toolkit
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Salesforce Console Integration Toolkit Support Policy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Sample Visualforce Page Using the Salesforce Console Integration Toolkit
. . . . . . . . . . . . . . . 14
Working with the Salesforce Console Integration Toolkit
. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Asynchronous Calls with the Salesforce Console Integration Toolkit
. . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 5: Methods for Salesforce Classic
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Methods for Primary Tabs and Subtabs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
focusSubtabByNameAndPrimaryTabId()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
focusSubtabByNameAndPrimaryTabName()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
getEnclosingPrimaryTabObjectId()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
getFocusedPrimaryTabObjectId()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
refreshSubtabByNameAndPrimaryTabId()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
refreshSubtabByNameAndPrimaryTabName()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Methods for Computer-Telephony Integration (CTI)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Methods for Application-Level Custom Console Components
. . . . . . . . . . . . . . . . . . . . . . . 94
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
blinkCustomConsoleComponentButtonText()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
isCustomConsoleComponentPoppedOut()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
isCustomConsoleComponentWindowHidden()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
isCustomConsoleComponentHidden()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
onCustomConsoleComponentButtonClicked()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
scrollCustomConsoleComponentButtonText()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
setCustomConsoleComponentButtonIconUrl()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
setCustomConsoleComponentButtonStyle()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
setCustomConsoleComponentButtonText()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
setCustomConsoleComponentHeight()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
setCustomConsoleComponentVisible()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
setCustomConsoleComponentWidth()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
setCustomConsoleComponentPopoutable()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
setCustomConsoleComponentWindowVisible()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Methods for Push Notifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
removePushNotificationListener()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Methods for Live Agent Chat Visitors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
getServicePresenceStatusChannels
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Methods for Omni-Channel Console Events
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Chapter 6: Methods for Lightning Experience (Pilot)
. . . . . . . . . . . . . . . . . . . . . . . . . 185
Methods for Workspace Tabs and Subtabs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Chapter 7: Events for Lightning Experience (Pilot)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Console API Typographical Conventions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
CHAPTER 1
What Is the Console Developer Guide?
There are two APIs that interact with Salesforce console apps—the Lightning Console JavaScript API and the Salesforce Console Integration
Toolkit. This guide provides reference material for both. Although both APIs provide similar functionality, they do not share methods and are restricted to Lightning Experience and Salesforce Classic, respectively. You cannot use the Salesforce Console Integration Toolkit with Lightning console apps, and you cannot use the Lightning Console JavaScript API in the Salesforce Classic console.
Note: The Lightning Console JavaScript API is available as a developer preview. The Lightning Console JavaScript API isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements.
We can’t guarantee general availability within any particular time frame or at all. All commands, parameters, and other features are subject to change or deprecation at any time, with or without notice. Don’t implement functionality developed with these commands or tools.
We also provide the Lightning Console JavaScript API to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, and we can’t guarantee acceptance. Make your purchase decisions only on the basis of generally available products and features. You can provide feedback and suggestions for the Lightning Console JavaScript API in the IdeaExchange .
To use this guide, it helps if you have a basic familiarity with:
•
JavaScript
•
Visualforce
•
Web services
•
Software development
•
Salesforce console
•
Lightning
•
Lightning console apps
SEE ALSO:
Lightning Console JavaScript API for Lightning Experience (Pilot)
Salesforce Console Integration Toolkit for Salesforce Classic
1
CHAPTER 2
Why Your UI Matters
The Lightning Console JavaScript API provides much of the same functionality as the Salesforce Console Integration Toolkit, but in
Lightning Experience only. The user interface of your org dictates which development tools you can use with the Salesforce console.
Note: The Lightning Console JavaScript API is available as a developer preview. The Lightning Console JavaScript API isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements.
We can’t guarantee general availability within any particular time frame or at all. All commands, parameters, and other features are subject to change or deprecation at any time, with or without notice. Don’t implement functionality developed with these commands or tools.
We also provide the Lightning Console JavaScript API to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, and we can’t guarantee acceptance. Make your purchase decisions only on the basis of generally available products and features. You can provide feedback and suggestions for the Lightning Console JavaScript API in the IdeaExchange .
What’s the Difference Between the Lightning Console JavaScript API and the Salesforce Console Integration Toolkit?
Both the Lightning Console JavaScript API and the Salesforce Console Integration Toolkit are JavaScript APIs that allow you to interact with the Salesforce console. Methods are implemented differently in each API, however.
You use the methods in different places
When you are using the Lightning Console JavaScript API in Lightning Experience, you use methods in the JavaScript controller of a Lightning component. You can’t use the Lightning Console JavaScript API in Visualforce pages or other iframed pages within a
Lightning console app.
When you are using the Salesforce Console Integration Toolkit in Salesforce Classic, you use methods within
<script>
tags on a Visualforce page.
The input syntax for methods is different
Methods in the Lightning Console JavaScript API’s workspace API take a JSON array of arguments: workspace.openTab({ url: 'https://salesforce.com', focus: true, label: 'Salesforce',
});
Methods in the Salesforce Console Integration Toolkit don’t: sforce.console.openPrimaryTab(null, 'http://www.salesforce.com', false,
'salesforce', openSuccess, 'salesforceTab');
2
Why Your UI Matters Console API Method Parity—What’s Different Between
Lightning Experience and Salesforce Classic?
The two APIs provide different methods
Although some of the methods in the Lightning Console JavaScript API are similar to methods in the Salesforce Console Integration
Toolkit, they have different names and provide different functionality.
The Lightning Console JavaScript API also provides methods for use with the utility bar, which is available in Lightning Experience only.
IN THIS SECTION:
Console API Method Parity—What’s Different Between Lightning Experience and Salesforce Classic?
The Lightning Console JavaScript API provides methods similar to those methods in the Salesforce Console Integration Toolkit.
SEE ALSO:
Lightning Console JavaScript API for Lightning Experience (Pilot)
Salesforce Console Integration Toolkit for Salesforce Classic
Console API Method Parity—What’s Different Between Lightning
Experience and Salesforce Classic?
The Lightning Console JavaScript API provides methods similar to those methods in the Salesforce Console Integration Toolkit.
This table shows which Salesforce Console Integration Toolkit (Salesforce Classic) methods map to Lightning Console JavaScript API
(Lightning Experience) methods and events. Not every Salesforce Console Integration Toolkit has a Lightning analog. Some Salesforce
Console Integration Toolkit methods can be replicated by using Lightning events, combining methods from the Lightning Console
JavaScript API, or using iterative and conditional logic with methods and events.
Important: Only Salesforce Console Integration Toolkit methods with a Lightning Console JavaScript API or workaround appear in this table. Methods without alternatives or workarounds are not listed.
Methods for Primary Tabs and Subtabs
Lightning Console JavaScript API Method (Lightning Experience) Salesforce Console Integration Toolkit
(Salesforce Classic)
Not supported.
Workaround: Call getTabInfo()
on the tab in question. If response.isSubtab
is true, store response.parentTabId
. Call getTabInfo()
using the parentTabId
.
3
Why Your UI Matters
Salesforce Console Integration Toolkit
(Salesforce Classic)
getEnclosingPrimaryTabObjectId()
getFocusedPrimaryTabObjectId()
Console API Method Parity—What’s Different Between
Lightning Experience and Salesforce Classic?
Lightning Console JavaScript API Method (Lightning Experience)
Not supported.
Workaround: Call getTabInfo()
on the tab in question. If response.isSubtab
is true, store response.parentTabId
. Call getTabInfo()
using the parentTabId
.
Not supported.
Workaround: Call getTabInfo()
on the tab in question. If response.isSubtab
is true, store response.parentTabId
. Call getTabInfo()
using the parentTabId
.
getFocusedTabInfo() getFocusedTabInfo() getFocuseTabInfo()
Not supported.
Workaround: Call getAllTabInfo()
, iterate through the response
, and save tabIds
for which isSubtab
is false.
Not supported.
Workaround: Call getAllTabInfo()
, iterate through the response
, and save tabIds
for which isSubtab
is true.
force:tabRefreshed force:tabFocused
Not supported.
Workaround: Call getFocusedTabInfo()
to get the current focused tab’s tabId
. Then use force:refreshview
to focus the tab you want to refresh, and call focusTab()
with the tabId
you got.
4
Why Your UI Matters Console API Method Parity—What’s Different Between
Lightning Experience and Salesforce Classic?
Methods for Navigation Tabs
The force:navigateToObjectHome
Lightning event allows you to complete actions analogous to many navigation tab methods in Salesforce Classic.
Salesforce Console Integration Toolkit
(Salesforce Classic)
refreshNavigationTab() setSelectedNavigationTab()
Lightning Console JavaScript API Method (Lightning Experience)
force:navigateToObjectHome force:navigateToObjectHome force:navigateToObjectHome
Methods for Application-Level Custom Console Components
Lightning Console JavaScript API Method (Lightning Experience) Salesforce Console Integration Toolkit
(Salesforce Classic)
blinkCustomConsoleComponentButtonText()
isCustomConsoleComponentWindowHidden()
setCustomConsoleComponentButtonIconUrl()
setCustomConsoleComponentButtonStyle()
setCustomConsoleComponentButtonText() setCustomConsoleComponentHeight()
setCustomConsoleComponentVisible()
setCustomConsoleComponentWidth()
setCustomConsoleComponentWindowVisible()
Not supported.
Workaround: Use setUtilityLabel()
.
5
CHAPTER 3
Lightning Console JavaScript API for Lightning
Experience (Pilot)
Lightning console apps allow users to quickly find the information they need, and make edits while viewing multiple records on one screen. The Lightning Console JavaScript API gives you programmatic access to Lightning console apps, so you can fully integrate Lightning console apps with the Lightning framework and extend them to meet your business needs.
EDITIONS
Available in: Lightning
Experience
Note: The Lightning Console JavaScript API is available as a developer preview. The Lightning
Console JavaScript API isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements. We can’t guarantee general availability within any particular time frame or at all. All commands, parameters, and other features are subject to change or deprecation at any time, with or without notice. Don’t implement functionality developed with these commands or tools.
We also provide the Lightning Console JavaScript API to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, and we can’t guarantee acceptance. Make your purchase decisions only on the basis of generally available products and features. You can provide feedback and suggestions for the Lightning
Console JavaScript API in the IdeaExchange .
Available in: Professional,
Enterprise, Performance,
Unlimited, and Developer
Editions
Lightning console apps are available for an extra cost to users with Salesforce
Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your
Salesforce account executive.
The Lightning Console JavaScript API includes two libraries, the utility bar API and the workspace
API. The utility bar API provides methods that can be used from Lightning components in the utility bar to open, resize, or minimize a utility. The workspace API provides methods for opening, closing, and getting information about workspace tabs and subtabs. The utility bar API can be used in Lightning apps with standard navigation and Lightning console apps, while the workspace API can be used in Lightning console apps only.
For a full list of methods in each API, see the reference section of this guide.
IN THIS SECTION:
Get to Know the Lightning Console
Lightning console apps are similar to the console in Salesforce Classic.
The utility bar API includes a set of methods for working with utilities and the utility bar.
Lightning Console JavaScript API Syntax
Use Lightning Console JavaScript API methods in the JavaScript controller of a Lightning component.
Using Events in Lightning Console Apps
The Lightning framework uses event-driven programming, which allows you to create handlers to respond to interface events as they occur. The Lightning Console JavaScript API provides several events specific to Lightning console apps.
6
Lightning Console JavaScript API for Lightning Experience
(Pilot)
Get to Know the Lightning Console
Use your browser’s console and JavaScript error messages generated within Salesforce to debug Lightning pages built with the
Lightning Console JavaScript API.
SEE ALSO:
Methods for Lightning Experience (Pilot)
Get to Know the Lightning Console
Lightning console apps are similar to the console in Salesforce Classic.
Use workspace API methods from Lightning pages either in the utility bar or in Lightning console app. Here’s how a Lightning console app works:
Lightning Console App User Interface
To select objects, use the item menu in the navigation bar (1). Records selected from the table list view or split view open as workspace tabs (2). When you click related records from the workspace tab, those records open as subtabs (3). To keep you efficient and productive, split view lets you work with a list view while still working on other records (4). You can close and open split view whenever you want—click the arrow on the split view pane (5). You can also click anywhere in the vertical divider between split view and record page.
You can view and update a record using the details area (6) and the feed (7). Keep in mind that page layouts can be different for each type of record. Finally, utilities let you access common processes and tools, like History and Notes (8).
In this example, there are two workspace tabs open—Acme and Global Media. Under the Global Media workspace tab, there are three subtabs open—the contact record for Jon Amos, a related case, and a related opportunity. In the History utility, you can easily access your recently opened records.
7
Lightning Console JavaScript API for Lightning Experience
(Pilot)
Get to Know the Utility Bar
Get to Know the Utility Bar
The utility bar API includes a set of methods for working with utilities and the utility bar.
A utility is broadly defined as a single-column Lightning page. Salesforce provides you with several ready-to-use utilities, such as Recent
Items, History, and Notes. You can also make your own, and customize the utility bar in Setup. From Setup, enter
App Manager
in the Quick Find box, then select App Manager. Either click New Lightning App to create an app, or click Edit next to an existing
Lightning app to add a utility bar or edit the existing one.
The utility bar API has ten methods for working with the utility bar. These methods can be called only from the utility bar. To effectively use these methods, it helps to know your way around the utility bar.
The following utility bar includes three utilities: My Utility, Recent Items, and Chatter Feed. Recent Items is currently open. My Utility is a custom utility, and was highlighted using the setUtilityHighlighted()
method.
1. The utility bar
2. The Chatter Feed utility
3. A utility label
4. A utility icon
5. The panel header
6. The panel header label
8
Lightning Console JavaScript API for Lightning Experience
(Pilot)
7. The panel header icon
Lightning Console JavaScript API Syntax
SEE ALSO:
Salesforce Help: Customize Your Lightning Console App with Utilities
Lightning Console JavaScript API Syntax
Use Lightning Console JavaScript API methods in the JavaScript controller of a Lightning component.
To use the Lightning Console JavaScript API, include force:workspaceAPIAccess
, force:utilityBarAPIAccess
, or both in your Lightning component.
The force:workspaceAPIAccess
component gives you access to the workspace API, while the force:utilityBarAPIAccess
component gives you access to the utility bar API. Give each component an aura:id
so that you can reference it from the component’s controller.
The follow example shows a simple Lightning component that uses both libraries:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Open Utility" onclick= "{! c.openUtilityBar }" />
<lightning:button label= "Open Tab" onclick= "{! c.openTab }" />
</aura:component >
This component implements flexipage:availableForAllPageTypes
so that it can be accessed in the Lightning App
Builder.
This is the component’s JavaScript controller:
({ openUtilityBar : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.openUtility();
}, openTab : function (component) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.openTab({ url: '#/sObject/001R0000003HgssIAC/view' , focus: true,
});
},
})
Note: Utility bar API methods work only when called from the utility bar. The openUtilityBar
method in this example works when it is part of a one-column Lightning page added to a Lightning app’s utility bar.
The controller has two functions, each of which uses an API method. To use a method in a controller, use component.find
with the aura:id
you gave to the force:workspaceAPIAccess
or force:utilityBarAPIAccess
.
Methods in the Utility Bar API take values directly. Methods in the Workspace API take a JSON array as an argument. The values included in the array depend on the method. openTab
, for example, takes an array that includes the url
and focus
(whether the new tab has focus). Check the reference section of this guide before using a method so that you know which arguments to pass to it.
9
Lightning Console JavaScript API for Lightning Experience
(Pilot)
Using Events in Lightning Console Apps
Using Callback Functions
Many methods in the Lighting Console JavaScript API return results asynchronously, in callback methods. This example uses the workspace
API function getFocusedTabId()
to get the tab ID of the focused tab. Then, the callback function calls closseTab()
and closes the focused tab.
getFocusedTabInfo : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.getFocusedTabInfo({ callback : function (error, response){ var focusedTabId = response.tabId; workspaceAPI.closeTab({tabId : focusedTabId});
}
});
},
Using Events in Lightning Console Apps
The Lightning framework uses event-driven programming, which allows you to create handlers to respond to interface events as they occur. The Lightning Console JavaScript API provides several events specific to Lightning console apps.
Events are fired from JavaScript controller actions. Events can contain attributes that can be set before the event is fired and read when the event is handled. Each event that works with Lightning console apps returns attributes that can be read once the event is fired. See the reference section of this guide for a list of attributes returned by each event.
To use console events, set up a handler in your Lightning component. The following handler, for example, listens for the force:tabCreated
event, and calls the onTabCreated
function in the component’s controller when the event occurs.
<aura:handler event= "force:tabCreated" action= "{! c.onTabCreated }" />
Let’s look at a more fleshed out example. The following component uses the workspace API and the force:tabClosed
event.
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<aura:handler event= "force:tabClosed" action= "{! c.onTabClosed }" />
</aura:component >
When a tab is closed, the event handler calls onTabClosed
in the component’s controller, which asks the user to confirm that they want to close the tab.
{( onTabClosed : function (component, event, helper) { confirm( "Do you really want to close this tab?" );
},
)}
You can use Lightning console events with the Workspace API and Utility Bar API to customize your users’ experience. You can, for example, give a tab focus when it’s refreshed, or notify the user with a modal dialogue when a tab is replaced.
SEE ALSO:
Events for Lightning Experience (Pilot)
Trailhead: Connect Components with Events
Lightning Components Developer Guide: Communicating with Events
10
Lightning Console JavaScript API for Lightning Experience
(Pilot)
Debugging
Debugging
Use your browser’s console and JavaScript error messages generated within Salesforce to debug Lightning pages built with the Lightning
Console JavaScript API.
Many of the methods in the Salesforce Console Integration Toolkit are asynchronous and return their results using a callback method.
We recommend that you refer to the documentation for each method to understand the information given in each response.
To print messages to your browser’s console, use console.log()
in your component controller code.
Salesforce also displays JavaScript errors at runtime, which provide the stack trace when there’s a bug.
11
CHAPTER 4
Salesforce Console Integration Toolkit for Salesforce
Classic
The Salesforce Console Integration Toolkit is a browser-based JavaScript API that provides you with programmatic access to the console in Salesforce Classic. The Salesforce Console Integration Toolkit uses browsers as clients to display pages as tabs in the console. For example, the toolkit lets you integrate third-party systems with the console, opening up an external application in the same window, in a tab.
This guide explains how to use the Salesforce Console Integration Toolkit in JavaScript to embed
API calls and processes. The toolkit is available for use with third-party domains, such as www.yourdomain.com
; however, the examples in this guide are in Visualforce. The functionality it describes is available to your organization if you have:
•
Enterprise, Unlimited, Performance, or Developer Edition with the Service Cloud
•
Salesforce console
The Salesforce Console Integration Toolkit supports any browser that the Salesforce console supports.
EDITIONS
Available in: Salesforce
Classic
Available in: Professional,
Enterprise, Performance,
Unlimited, and Developer
Editions
Note: To enable the toolkit for third-party domains, add the domains to the whitelist of the Salesforce console.
IN THIS SECTION:
When to Use the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit helps advanced administrators and developers implement custom functionality for the
Salesforce console. For example, you can use the Salesforce Console Integration Toolkit to display Visualforce pages or third-party content as tabs in the Salesforce console. The Salesforce Console Integration Toolkit is an API that uses browsers as clients to display pages in the console.
Salesforce Console Integration Toolkit Support Policy
The current release of the Salesforce Console Integration Toolkit is the only version that receives enhancements.
Sample Visualforce Page Using the Salesforce Console Integration Toolkit
Each implementation of Salesforce Console Integration Toolkit can look different. This example shows how to change the Salesforce console user interface using the Salesforce Console Integration Toolkit.
Working with the Salesforce Console Integration Toolkit
You can use Salesforce Console Integration Toolkit to streamline a business process.
SEE ALSO:
Salesforce Help: Whitelist Domains for a Salesforce Console in Salesforce Classic
Salesforce Help: Supported Browsers
Methods for Salesforce Classic
12
Salesforce Console Integration Toolkit for Salesforce Classic When to Use the Salesforce Console Integration Toolkit
When to Use the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit helps advanced administrators and developers implement custom functionality for the
Salesforce console. For example, you can use the Salesforce Console Integration Toolkit to display Visualforce pages or third-party content as tabs in the Salesforce console. The Salesforce Console Integration Toolkit is an API that uses browsers as clients to display pages in the console.
Your organization may have complex business processes that are unsupported by Salesforce Console Integration Toolkit functionality.
Not to worry. When this is the case, the Force.com platform offers advanced administrators and developers several ways to implement custom functionality.
The following table lists additional features that developers can use to implement custom functionality for Salesforce organizations.
Feature
SOAP API
Description
Use standard SOAP API calls if you want to add functionality to a composite application that processes only one type of record at a time and does not require any transactional control (such as setting a
Savepoint or rolling back changes).
For more information, see the
SOAP API Developer's Guide
.
Visualforce
Visualforce consists of a tag-based markup language that gives developers a more powerful way of building applications and customizing the Salesforce user interface. With Visualforce you can:
•
Build wizards and other multistep processes.
•
Create your own custom flow control through an application.
•
Define navigation patterns and data-specific rules for optimal, efficient application interaction.
For more information, see the
Visualforce Developer's Guide
.
Apex
Use Apex if you want to:
•
Create Web services.
•
Create email services.
•
Perform complex validation over multiple objects.
•
Create complex business processes that are not supported by workflow.
•
Create custom transactional logic (logic that occurs over the entire transaction, not just with a single record or object).
•
Attach custom logic to another operation, such as saving a record, so that it occurs whenever the operation is executed, regardless of whether it originates in the user interface, a Visualforce page, or from SOAP API.
For more information, see the
Apex Developer Guide
.
Salesforce Console Integration Toolkit Support Policy
The current release of the Salesforce Console Integration Toolkit is the only version that receives enhancements.
Previous versions may or may not receive fixes. When a new version is released, the previous version remains available.
13
Salesforce Console Integration Toolkit for Salesforce Classic Backward Compatibility
IN THIS SECTION:
Salesforce strives to make backward compatibility easy when using the Salesforce Console Integration Toolkit.
Salesforce is committed to supporting each Salesforce Console Integration Toolkit version for a minimum of three years from the date of its first release. To improve the quality and performance of the Salesforce Console Integration Toolkit, versions that are more than three years old may not be supported.
Backward Compatibility
Salesforce strives to make backward compatibility easy when using the Salesforce Console Integration Toolkit.
Each new Salesforce release consists of two components:
•
A new release of platform software that resides on Salesforce systems
•
A new version of the API
The Salesforce Console Integration Toolkit matches the API version for any given release. For example, if the current version of SOAP API is 40.0, then there’s also a version 40.0 of Salesforce Console Integration Toolkit.
We maintain support for each Salesforce Console Integration Toolkit version across releases of the platform. The Salesforce Console
Integration Toolkit is backward compatible in that an application created to work with a given Salesforce Console Integration Toolkit version will continue to work with that same Salesforce Console Integration Toolkit version in future platform releases.
Salesforce doesn't guarantee that an application written against one Salesforce Console Integration Toolkit version will work with future
Salesforce Console Integration Toolkit versions: Changes in method signatures and data representations are often required as we continue to enhance the Salesforce Console Integration Toolkit. However, we strive to keep the Salesforce Console Integration Toolkit consistent from version to version with minimal changes required to port applications to newer Salesforce Console Integration Toolkit versions.
For example, an application written using Salesforce Console Integration Toolkit version 37.0, which shipped with the Summer ’16 release, will continue to work with Salesforce Console Integration Toolkit version 37.0 on the Winter ’17 release and on future releases. However, that same application may not work with Salesforce Console Integration Toolkit version 38.0 without modifications to the application.
End-of-Life
Salesforce is committed to supporting each Salesforce Console Integration Toolkit version for a minimum of three years from the date of its first release. To improve the quality and performance of the Salesforce Console Integration Toolkit, versions that are more than three years old may not be supported.
When a Salesforce Console Integration Toolkit version is scheduled to be unsupported, an advance end-of-life notice will be given at least one year before support for the version ends. Salesforce will directly notify customers using Salesforce Console Integration Toolkit versions scheduled for end of life.
Sample Visualforce Page Using the Salesforce Console Integration
Toolkit
Each implementation of Salesforce Console Integration Toolkit can look different. This example shows how to change the Salesforce console user interface using the Salesforce Console Integration Toolkit.
1. Create a Visualforce page.
2. Cut and paste the following sample code into your Visualforce page.
14
Salesforce Console Integration Toolkit for Salesforce Classic Sample Visualforce Page Using the Salesforce Console
Integration Toolkit
This code demonstrates various functions of the Salesforce Console Integration Toolkit:
<apex:page standardController= "Case" >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function openPrimaryTab() { sforce.console.openPrimaryTab(undefined,
'http://www.example.com' , true, 'example' );
}
//The callback function that openSubtab will call once it has the ID for its primary tab var callOpenSubtab= function callOpenSubtab(result) { sforce.console.openSubtab(result.id,
'http://www.example.com' , true, 'example' );
}; function openSubtab() { sforce.console.getEnclosingPrimaryTabId(callOpenSubtab);
}
//Sets the title of the current tab to "Example" function setTitle() { sforce.console.setTabTitle( 'Example' );
}
//The callback function that closeTab will call once it has the ID for its tab var callCloseTab= function callCloseTab(result) { sforce.console.closeTab(result.id);
} function closeTab() { sforce.console.getEnclosingTabId(callCloseTab);
}
</script >
<A HREF= "#" onClick= "openPrimaryTab();return false" >Open A Primary Tab </A >
<p/ > <A HREF= "#" onClick= "openSubtab();return false" >Open A Subtab </A >
<p/ > <A HREF= "#" onClick= "setTitle();return false" >Set Title to Example </A >
<p/ > <A HREF= "#" onClick= "closeTab();return false" >Close This Tab </A >
</apex:page >
3. Create a custom link for cases that uses your Visualforce page.
4. Edit the page layout for cases and add your custom link.
5. Add any domains to the console’s whitelist.
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Here’s what your sample Visualforce page looks like in the console:
15
Salesforce Console Integration Toolkit for Salesforce Classic Working with the Salesforce Console Integration Toolkit
SEE ALSO:
Visualforce Developer Guide
Salesforce Help: Edit Page Layouts for Standard Objects
Salesforce Help: Whitelist Domains for a Salesforce Console in Salesforce Classic
Working with the Salesforce Console Integration Toolkit
You can use Salesforce Console Integration Toolkit to streamline a business process.
With Salesforce Console Integration Toolkit, you can:
•
Open a new primary tab or subtab that displays a specified URL
•
Set the title of a primary tab or a subtab
•
Return the ID of a primary tab or subtab
•
Close a specified primary tab or subtab
Before developing an Salesforce Console Integration Toolkit implementation, learn how to connect to Salesforce Console Integration
Toolkit and review the best practices.
IN THIS SECTION:
The first portion of any JavaScript code that uses the Salesforce Console Integration Toolkit must make the toolkit available to the
JavaScript code. The syntax for this is different depending on whether you are embedding JavaScript in a Visualforce page, or a third-party domain.
Asynchronous Calls with the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit lets you issue asynchronous calls. Asynchronous calls allow the client-side process to continue instead of waiting for a callback from the server. To issue an asynchronous call, you must include an additional parameter with the API call, which is referred to as a callback function. Once the result is ready, the server invokes the callback method with the result.
To integrate the Salesforce Console with external applications that require authentication methods, such as signed requests or OAuth
2.0 protocols, Salesforce recommends you use Force.com Canvas.
16
Salesforce Console Integration Toolkit for Salesforce Classic Connecting to the Toolkit
Salesforce recommends that you adhere to a few best practices as you use the Salesforce Console Integration Toolkit.
Connecting to the Toolkit
The first portion of any JavaScript code that uses the Salesforce Console Integration Toolkit must make the toolkit available to the
JavaScript code. The syntax for this is different depending on whether you are embedding JavaScript in a Visualforce page, or a third-party domain.
•
For Visualforce pages or any source other than a custom onclick
JavaScript button, specify a
<script >
tag that points to the toolkit file:
<apex:page >
<script src= "/support/console/ 40.0/integration.js
" type=" text/javascript "></script>
...
</apex:page >
For Visualforce, a relative path is sufficient to include integration.js
, and is recommended.
•
For a third-party domain:
<script src= "https://c.< yourInstance>.visual.force.com/support/console/40.0/integration.js
" type=" text/javascript "></script>
For third-party domains, it’s necessary to specify an absolute URL to integration.js
to use the toolkit. If you can't determine the org's instance, you can access the toolkit library at the default instance. Contact Salesforce for the default instance’s URL.
The version of the Salesforce Console Integration Toolkit is in the URL.
Asynchronous Calls with the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit lets you issue asynchronous calls. Asynchronous calls allow the client-side process to continue instead of waiting for a callback from the server. To issue an asynchronous call, you must include an additional parameter with the API call, which is referred to as a callback function. Once the result is ready, the server invokes the callback method with the result.
Asynchronous syntax: method( '
arg1
','
arg2
', ...,
callback_method
);
For example:
//Open a new primary tab with the Salesforce home page in it sforce.console.openPrimaryTab(null, 'http://www.salesforce.com' , false, 'Salesforce' , callback);
Working with Force.com Canvas
To integrate the Salesforce Console with external applications that require authentication methods, such as signed requests or OAuth
2.0 protocols, Salesforce recommends you use Force.com Canvas.
17
Salesforce Console Integration Toolkit for Salesforce Classic Best Practices
Force.com Canvas and the Salesforce Console Integration Toolkit are similar—they’re a set of tools and JavaScript APIs that developers can use to add third-party systems to Salesforce. However, one of the benefits of Force.com Canvas, is the ability to choose authentication methods. For more information, see the Force.com Canvas Developer’s Guide.
Note: For a canvas app to appear in a console, you must add it to the console as a custom console component.
When developing a canvas app, and you want to include functionality from the Salesforce Console Integration Toolkit, do the following:
1. Include the console integration toolkit API in index.jsp
.
2. If your console has a whitelist for domains, add the domain of your canvas app to the whitelist.
3. Call
Sfdc.canvas.client.signedrequest()
to store the signed request needed by the console integration toolkit
API. For example, if the Force.com Canvas method of authentication is a signed request, do the following:
Sfdc.canvas.client.signedrequest( '<%=signedRequest%>' )
If the Force.com Canvas method of authentication is OAuth, do the following in the callback function used to get the context as shown in “Getting Context in Your Canvas App” in the Force.com Canvas Developer’s Guide:
Sfdc.canvas.client.signedrequest(msg)
Consider the following when working with the Salesforce Console Integration Toolkit and canvas apps:
•
The console integration toolkit API script depends on the signed request and should be added after the call to
Sfdc.canvas.client.signedrequest()
has executed. We recommend that you load the scripts dynamically.
•
To retrieve the entity ID of the record that is associated with the canvas sidebar component, do the following:
// Get signedRequest var signedRequest = Sfdc.canvas.client.signedrequest(); var parsedRequest = JSON.parse(signedRequest);
// get the entity Id that is associated with this canvas sidebar component.
var entityId = parsedRequest.context.environment.parameters.entityId;
•
To retrieve the entityId
for OAuth, do the following: var entityId = msg.payload.environment.parameters.entityId;
To see an example on how to retrieve msg.payload
, see the Force.com Canvas Developer’s Guide.
SEE ALSO:
Salesforce Canvas Developer Guide: Getting Context in Your Canvas App
Salesforce Help: Add Console Components to Apps in Salesforce Classic
Salesforce Help: Whitelist Domains for a Salesforce Console in Salesforce Classic
Best Practices
Salesforce recommends that you adhere to a few best practices as you use the Salesforce Console Integration Toolkit.
•
Many of the methods in the Salesforce Console Integration Toolkit are asynchronous and return their results using a callback method.
We recommend that you refer to the documentation for each method to understand the information for each response.
•
Errors generated by the Salesforce Console Integration Toolkit are typically emitted in a way that doesn't halt JavaScript processing.
Therefore, we recommend that you use a tool such as Firebug for Firefox to monitor the JavaScript console and to help you debug your code.
18
Salesforce Console Integration Toolkit for Salesforce Classic Best Practices
•
To display Visualforce pages properly in the Salesforce Console, we recommend you:
–
Accept the default setting showHeader= "true"
and set sidebar= "false"
on the apex:page
tag.
–
Set
Behavior
on custom buttons and links that include methods from the toolkit to display in an existing window without a sidebar or header. For more information, see Define Custom Buttons and Links” in the Salesforce online help.
•
When using Firefox, we recommend that you don't call closeTab()
on a tab with an active alert box because the browser may not load properly.
•
Duplicate tabs might open when users initiate methods with invalid URLs. We recommend that you check URLs for validity before you include them in methods.
•
To prevent
External Page
from displaying as a tab name, we recommend that you specify the tabLabel
argument on methods such as openPrimaryTab()
and openSubtab()
.
•
For information on how you can customize, extend, or integrate the sidebars of the Salesforce console using Visualforce, see “Customize a Console with Custom Components in Salesforce Classic” in the Salesforce online help.
•
To enable the toolkit for third-party domains, add the domains to the whitelist of the Salesforce console.
•
The Salesforce Console Integration Toolkit methods don't work in nested iFrames. For example, when you embed a Visualforce page into a page layout or use a custom quick action in a feed, the API method works as expected. However, if Development Mode is enabled in your org, the API method doesn't work because an iFrame is automatically added.
19
CHAPTER 5
Methods for Salesforce Classic
If your org is using Salesforce Classic, use Salesforce Console Integration Toolkit methods.
IN THIS SECTION:
Methods for Primary Tabs and Subtabs
Methods for Computer-Telephony Integration (CTI)
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Primary Tabs and Subtabs
A Salesforce console displays Salesforce pages as primary tabs or subtabs. A primary tab displays the main item to work on, such as an account. A subtab displays related items, such as an account’s contacts or opportunities.
IN THIS SECTION:
Closes a specified primary tab or subtab. Note that closing the first tab in a primary tab closes the primary tab itself. This method is only available in API version 20.0 or later.
Prevents a user from closing a tab or a subtab. If the ID parameter doesn’t specify a tab, the enclosing tab is used. You can also use this method to re-enable a tab that has been disabled. Available in API version 40.0 or later.
Focuses the browser on a primary tab that is already open with the specified ID. This method is only available in API version 22.0 or later.
Focuses the browser on a primary tab that is already open with the specified name. This method is only available in API version 22.0
or later.
20
Methods for Salesforce Classic Methods for Primary Tabs and Subtabs
Focuses the browser on a sidebar component. Use this method to focus on a component with the tab or accordion sidebar style.
For more information, see “Sidebar Styles for Console Components in Salesforce Classic” in the Salesforce Help. This method is only available in API version 34.0 or later.
Focuses the browser on a subtab that is already open with the specified ID. This method is only available in API version 22.0 or later.
focusSubtabByNameAndPrimaryTabId()
Focuses the browser on a subtab that is already open with the specified name and primary tab ID. This method is only available in
API version 22.0 or later.
focusSubtabByNameAndPrimaryTabName()
Focuses the browser on a subtab that is already open with the specified name and primary tab name. This method is only available in API version 22.0 or later.
Generates a URL to a tab, or group of related tabs, in the Salesforce console. If any tabs include external URLs, then add the external
URLs to the console’s whitelist so that they can display correctly. For more information, see “Whitelist Domains for a Salesforce
Console in Salesforce Classic” in the online help. This method is only available in API version 28.0 or later.
Returns the ID of the current primary tab. This method works within a primary tab or subtab, not within the navigation tab or custom console components. This method is only available in API version 20.0 or later.
getEnclosingPrimaryTabObjectId()
Returns the object ID of the current primary tab, which contains a subtab. For example, a case ID or account ID. This method works within a primary tab or subtab. This method is only available in API version 24.0 or later.
Returns the ID of the tab that contains the current Visualforce page, which may be a primary tab or subtab. This method will work if the call is made within a component enclosed within a subtab. This method is only available in API version 20.0 or later.
Returns the ID of the primary tab on which the browser is focused. This method is only available in API version 25.0 or later.
getFocusedPrimaryTabObjectId()
Returns the object ID of the primary tab on which the browser is focused. This method is only available in API version 25.0 or later.
Returns the ID of the subtab on which the browser is focused. For example, a case ID or account ID. This method is only available in
API version 25.0 or later.
Returns the object ID of the subtab on which the browser is focused. For example, a case ID or account ID. This method is only available in API version 24.0 or later.
Returns page information for the specified tab after its content has loaded. If the tab ID is null, it returns page information for the enclosing primary tab or subtab. Note that to get the page information from a custom console component, a tabId
must be passed as the first parameter to this method.This method is only available in API version 26.0 or later.
Returns all of the IDs of open primary tabs. This method is only available in API version 26.0 or later.
21
Methods for Salesforce Classic Methods for Primary Tabs and Subtabs
Returns all of the IDs of the subtabs on the primary tab specified by a primary tab ID. If the primary tab ID is null, it returns the IDs of the subtabs on the current primary tab. This method can only be called from a custom console component or a detail page overwritten by a Visualforce page. This method is only available in API version 26.0 or later.
Retrieves the URL to a tab, or group of related tabs, from the Salesforce console. This method is only available in API version 28.0 or later.
Determines if the page is in the Salesforce console. This method is only available in API version 22.0 or later.
Registers a function to call when the enclosing tab refreshes. This method is only available in API version 24.0 or later.
Registers a function to call when the focus of the browser changes to a different subtab. This method is only available in API version
24.0 or later.
Registers and calls a callback method when a user clicks Save in a subtab’s Unsaved Changes dialog box. When using this method, call
in the callback method. This notifies the console that the custom save operation completed.
In the call to setTabUnsavedChanges()
, pass the first parameter as false
to indicate a successful save or true
to indicate an unsuccessful save. This method is only available in API version 28.0 or later.
Opens a URL created by the generateConsoleUrl()
method (a URL to a tab, or group of related tabs, in the Salesforce console). This method is only available in API version 28.0 or later.
Opens a new primary tab to display the content of the specified URL, which can be relative or absolute. You can also override an existing tab. This method is only available in API version 20.0 or later.
Opens a new subtab (within a primary tab) that displays the content of a specified URL, which can be relative or absolute. You can also override an existing subtab. Use to open a new subtab on a primary tab via the primary tab's ID. This method is only available in API version 20.0 or later.
Opens a new subtab (within a primary tab) that displays the content of a specified URL, which can be relative or absolute. You can also override an existing subtab. Use to open a new subtab on a primary tab via the primary tab's name. This method is only available in API version 22.0 or later.
Refreshes a primary tab specified by ID, including its subtabs. This method can't refresh subtabs with URLs to external pages or
Visualforce pages. This method is only available in API version 22.0 or later.
Refreshes a primary tab specified by name, including its subtabs. This method can't refresh subtabs with URLs to external pages or
Visualforce pages. This method is only available in API version 22.0 or later.
Refreshes a subtab with the last known URL with a specified ID. This method can't refresh a subtab if the last known URL is an external page or a Visualforce page. This method is only available in API version 22.0 or later.
22
Methods for Salesforce Classic closeTab()
refreshSubtabByNameAndPrimaryTabId()
Refreshes a subtab with the last known URL with the specified name and primary tab ID. This method can't refresh a subtab if the last known URL is an external page or a Visualforce page. This method is only available in API version 22.0 or later.
refreshSubtabByNameAndPrimaryTabName()
Refreshes a subtab with the last known URL with the specified name and primary tab name. This method can't refresh a subtab if the last known URL is an external page or a Visualforce page. This method is only available in API version 22.0 or later.
Reopens the last closed primary tab, and any of its subtabs that were open, the moment it was closed. This method is only available in API version 35.0 or later.
Resets a session timeout on a Visualforce page so that users can continue working without being logged out. This method is only available in API version 24.0 or later.
Sets the unsaved changes icon ( ) on subtabs to indicate unsaved data. This method is only available in API version 23.0 or later.
Sets an icon on the specified tab. If a tab is not specified, the icon is set on the enclosing tab. Use this method to customize a tab’s icon. This method is only available in API version 28.0 or later.
Sets a console tab’s URL attribute to the location of the tab’s content. Use this method to generate secure console URLs when users navigate to tabs displaying content outside of the Salesforce domain.This method is only available in API version 28.0 or later.
Sets a cascading style sheet (CSS) on the specified tab. If a tab is not specified, the CSS is set on the enclosing tab. Use this method to customize a tab’s look and feel. This method is only available in API version 28.0 or later.
Sets a cascading style sheet (CSS) on a specified tab’s text. If a tab is not specified, the CSS is set on the enclosing tab’s text. Use this method to customize a tab’s text style. This method is only available in API version 28.0 or later.
Sets the title of a primary tab or subtab. This method is only available in API version 20.0 or later.
closeTab()
Closes a specified primary tab or subtab. Note that closing the first tab in a primary tab closes the primary tab itself. This method is only available in API version 20.0 or later.
Syntax sforce.console.closeTab(
id:String
, (optional) callback:
Function
)
Arguments
Name
id
Type
string
Description
ID of the primary tab or subtab to close.
23
Methods for Salesforce Classic closeTab()
Name
callback
Type
function
Description
For API version 35.0 or later, the JavaScript method that’s called upon completion of the method.
Sample Code API 20.0 or Later–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testCloseTab();return false" >
Click here to close this tab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testCloseTab() {
//First find the ID of the current tab to close it sforce.console.getEnclosingTabId(closeSubtab);
} var closeSubtab = function closeSubtab(result) {
//Now that we have the tab ID, we can close it
};
</script >
</apex:page > var tabId = result.id; sforce.console.closeTab(tabId);
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
None
Sample Code API Version 35.0 or Later–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testCloseTab();return false" >
Click here to close this tab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function () { if (result.error) { alert( "Error message is " + result.error);
}
}; function testCloseTab() {
//First find the ID of the current tab to close it sforce.console.getEnclosingTabId(closeSubtab);
}
24
Methods for Salesforce Classic disableTabClose() var closeSubtab = function closeSubtab(result) {
//Now that we have the tab ID, we can close it var tabId = result.id; sforce.console.closeTab(tabId, callback);
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success error
Type
boolean string
Description
true
if the tab was re-opened, false
otherwise.
Error message if the tab couldn’t be closed.
Tip: When using Firefox, we recommend that you don't call closeTab()
on a tab with an active alert box because the browser may not load properly.
disableTabClose()
Prevents a user from closing a tab or a subtab. If the ID parameter doesn’t specify a tab, the enclosing tab is used. You can also use this method to re-enable a tab that has been disabled. Available in API version 40.0 or later.
Note:
•
If you disable subtabs from closing, the primary tab is also disabled from closing.
•
If a record is deleted whose primary tab is disabled, the tab is forcibly closed.
•
If a record is deleted whose subtab is disabled, the subtab is not closed.
Syntax sforce.console.disableTabClose(disable: boolean , (optional) callback:
Function
)
tabId:String
, (optional)
Arguments
Name
disable
Type
boolean
Description
Specifies whether to disable the tab. If true
, the user can’t close the tab. If false
, the user can close the tab.
25
Methods for Salesforce Classic disableTabClose()
Name
tabId callback
Type
string function
Description
The tabId for the tab to enable or disable. Use false
to automatically select the enclosing tab or subtab without needing to specify a tabId. The enclosing tabId can’t be inferred when this call is made from outside a sidebar component. For example, if you call this method from a footer widget, specify the tabId. If the tabId is for a
“Details” subtab of a primary tab, the primary tabId is used instead.
JavaScript method that’s called upon completion of the method. The callback is passed a response object. See response information below.
Sample Code–Visualforce
<apex:page >
<html >
<head >
<title >Disable close Tab on Load </title >
<!-- Service Console integration API library -->
<script src= "/support/console/ 40.0/integration.js
"></script>
<!-- Callback functions to handle tab events -->
<script type= "text/javascript" > function displayResultsCallback(result){ var resDiv = document.getElementById( "eventResults" ); resDiv.innerHTML = JSON.stringify(result);
}
// For use within a tab 's sidebar (you don' t need tab ID) function testDisableTabCloseTrueWithoutId() { sforce.console.disableTabClose(true, false, displayResultsCallback);
} function testDisableTabCloseFalseWithoutId() { sforce.console.disableTabClose(false, false, displayResultsCallback);
}
// For use anywhere (you need the tab ID)
// Note: Your tab ID might be different than the one used here.
//
//
You can get the tab ID many different ways, including sforce.console.getEnclosingTabId().
// See the documentation for details.
function testDisableTabCloseTrueWithId() { var tabId = window.prompt( "Enter the tab ID" , "scc-pt-0" ); sforce.console.disableTabClose(true, tabId, displayResultsCallback);
} function testDisableTabCloseFalseWithId() { var tabId = window.prompt( "Enter the tab ID" , "scc-pt-0" ); sforce.console.disableTabClose(false, tabId, displayResultsCallback);
26
Methods for Salesforce Classic disableTabClose()
}
</script >
</head >
<body >
<h1 >Disable Tab Close Examples </h1 >
<br/ > <br/ >
<h2 >API Callback Result </h2 >
<br/ >
<code > <div id= "eventResults" /> </code >
<br/ >
<h2 >With No Tab ID </h2 >
<p >The tab ID will be auto-detected by context, or the event will fail.
</p >
<ul >
<li > <a href= "#" onClick= "testDisableTabCloseTrueWithoutId();return false;" >
Disable closing for the enclosing tab </a > </li >
<li > <a href= "#" onClick= "testDisableTabCloseFalseWithoutId();return false;" >
Re-enable closing for the enclosing tab </a > </li >
</ul >
<h2 >With Tab ID Provided </h2 >
<p >When the event context doesn 't have a detectable tab ID, you can supply it yourself.
</p >
<ul >
<li > <a href= "#" onClick= "testDisableTabCloseTrueWithId();return false;" >
Disable closing for a specific tab (via tab ID) </a > </li >
<li > <a href= "#" onClick= "testDisableTabCloseFalseWithId();return false;" >
Re-enable closing for a specific tab (via tab ID) </a > </li >
</ul >
</body >
</html >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success message
Type
boolean string
Description
true
if the action completed successfully, false
otherwise.
If the action completed successfully, message contains the affected tabId. If the action failed, message contains the error message.
27
Methods for Salesforce Classic focusPrimaryTabById()
focusPrimaryTabById()
Focuses the browser on a primary tab that is already open with the specified ID. This method is only available in API version 22.0 or later.
Syntax sforce.console.focusPrimaryTabById(
id:String
, (optional)callback:
Function
)
Arguments
Name
id callback
Type
string function
Description
ID of the primary tab to go to.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testFocusPrimaryTabById();return false" >
Click here to go to an open primary tab by id </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testFocusPrimaryTabById() {
//Get the value for 'scc-pt-0' from the openPrimaryTab method
//This value is for example purposes only var primaryTabId = 'scc-pt-0' ; sforce.console.focusPrimaryTabById(primaryTabId, focusSuccess);
} var focusSuccess = function focusSuccess(result) {
//Report whether going to the open primary tab was successful if (result.success == true) { alert( 'Going to the primary tab was successful' );
} else { alert( 'Going to the primary tab was not successful' );
}
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
28
Methods for Salesforce Classic focusPrimaryTabByName()
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if going to the primary tab was successful; false
if going to the primary tab wasn't successful.
focusPrimaryTabByName()
Focuses the browser on a primary tab that is already open with the specified name. This method is only available in API version 22.0 or later.
Syntax sforce.console.focusPrimaryTabByName(
name:String
, (optional)callback:
Function
)
Arguments
Name
name callback
Type
string function
Description
Name of the primary tab to go to.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testFocusPrimaryTabByName();return false" >
Click here to go to a primary tab by name </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testFocusPrimaryTabByName() {
//Get the value for 'myPrimaryTab' from the openPrimaryTab method
//This value is for example purposes only var primaryTabName = 'myPrimaryTab' ; sforce.console.focusPrimaryTabByName(primaryTabName, focusSuccess);
} var focusSuccess = function focusSuccess(result) {
//Report whether going to the primary tab was successful if (result.success == true) { alert( 'Going to the primary tab was successful' );
} else { alert( 'Going to the Primary tab was not successful' );
29
Methods for Salesforce Classic focusSidebarComponent()
};
}
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if going to the primary tab was successful; false
if going to the primary tab wasn't successful.
focusSidebarComponent()
Focuses the browser on a sidebar component. Use this method to focus on a component with the tab or accordion sidebar style. For more information, see “Sidebar Styles for Console Components in Salesforce Classic” in the Salesforce Help. This method is only available in API version 34.0 or later.
Syntax sforce.console.focusSidebarComponent(componentInfo:
string
(optional)tabId:
string
, callback:
Function
)
Arguments
Name
componentInfo
Type
string
Description
The JSON object that represents the component to focus on. This argument must include one of the following forms:
Unambiguous types:
•
{componentType: 'CASE_EXPERT_WIDGET' }
•
{componentType: 'FILES_WIDGET' }
•
{componentType: 'HIGHLIGHTS_PANEL' }
•
{componentType: 'KNOWLEDGE_ONE' }
•
{componentType: 'MILESTONE_WIDGET' }
•
{componentType: 'TOPICS_WIDGET' }
•
{componentType: 'VISUALFORCE' }
30
Methods for Salesforce Classic focusSubtabById()
Name
tabId callback
Type
string function
Description
Types that require additional parameters:
•
{componentType: 'CANVAS' , canvasAppId:
'09Hxx0000000001' }
•
{componentType: 'RELATED_LIST' , listName:
'Solution' }
•
{componentType: 'LOOKUP' , fieldName: 'Account' }
•
{componentType: 'VISUALFORCE' , pageName: 'VF1' }
The ID of the tab on which to focus the browser.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) {} if(result.success){ alert( 'Congratulations!' );
}else{ alert( 'Something is wrong!' );
}
}; function focusKnowledgeComponent() { sforce.console.focusSidebarComponent(JSON.stringify({componentType:
'KNOWLEDGE_ONE' }), "scc-st-2" , callback);
}
</script >
<A HREF= "#" onClick= "focusSidebarComponent(); return false" >Focus Knowledge Component </A >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if focusing the sidebar component was successful; false
otherwise.
focusSubtabById()
Focuses the browser on a subtab that is already open with the specified ID. This method is only available in API version 22.0 or later.
31
Methods for Salesforce Classic
Syntax sforce.console.focusSubtabById(
id:String
, (optional)callback:
Function
)
Arguments
Name
id callback
Type
string function
Description
ID of the subtab to go to.
JavaScript method that’s called upon completion of the method.
focusSubtabById()
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testFocusSubtabById();return false" >
Click here to go to a subtab by id </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testFocusSubtabById() {
//Get the value for 'scc-st-0' from the openSubtab method
//This value is for example purposes only var subtabId = 'scc-st-0' ; sforce.console.focusSubtabById(subtabId, focusSuccess);
} var focusSuccess = function focusSuccess(result) {
//Report whether going to the subtab was successful if (result.success == true) { alert( 'Going to the subtab was successful' );
} else { alert( 'Going to the subtab was not successful' );
}
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
32
Methods for Salesforce Classic
Name
success
Type
boolean focusSubtabByNameAndPrimaryTabId()
Description
true
if going to the subtab was successful; false
if going to the subtab wasn't successful.
focusSubtabByNameAndPrimaryTabId()
Focuses the browser on a subtab that is already open with the specified name and primary tab ID. This method is only available in API version 22.0 or later.
Syntax sforce.console.focusSubtabByNameAndPrimaryTabId(
name:String
,
primaryTabId:String
,(optional)callback:
Function
)
Arguments
Name
name primaryTabId callback
Type
string string function
Description
Name of the subtab to go to.
ID of the primary tab in which the subtab opened.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testFocusSubtabByNameAndPrimaryTabId();return false" >
Click here to go to a subtab by name and primary tab ID </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testFocusSubtabByNameAndPrimaryTabId() {
//Get the values for 'mySubtab' and 'scc-pt-0' from the openSubtab method
//These values are for example purposes only var subtabName = 'mySubtab' ; var primaryTabId = 'scc-pt-0' ; sforce.console.focusSubtabByNameAndPrimaryTabId(subtabName, primaryTabId, focusSuccess);
} var focusSuccess = function focusSuccess(result) {
//Report whether going to the subtab was successful if (result.success == true) { alert( 'Going to the subtab was successful' );
} else { alert( 'Going to the subtab was not successful' );
33
Methods for Salesforce Classic focusSubtabByNameAndPrimaryTabName()
};
}
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if going to the subtab was successful; false
if going to the subtab wasn't successful.
focusSubtabByNameAndPrimaryTabName()
Focuses the browser on a subtab that is already open with the specified name and primary tab name. This method is only available in
API version 22.0 or later.
Syntax sforce.console.focusSubtabByNameAndPrimaryTabName(
name:String
,
primaryTabName:String
,(optional)callback:
Function
)
Arguments
Name
name primaryTabName callback
Type
string string function
Description
Name of the subtab to go to.
Name of the primary tab in which the subtab opened.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testFocusSubtabByNameAndPrimaryTabName();return false" >
Click here to go to a subtab by name and primary tab name </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
34
Methods for Salesforce Classic generateConsoleUrl()
<script type= "text/javascript" > function testFocusSubtabByNameAndPrimaryTabName() {
//Get the value for 'mySubtab' and 'myPrimaryTab' from the openSubtab method
//These values are for example purposes only sforce.console.focusSubtabByNameAndPrimaryTabName(subtabName, primaryTabName, focusSuccess);
} var subtabName = 'mySubtab' ; var primaryTabName = 'myPrimaryTab' ; var focusSuccess = function focusSuccess(result) {
//Report whether going to the subtab was successful if (result.success == true) { alert( 'Going to the subtab was successful' );
} else { alert( 'Going to the subtab was not successful' );
}
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if going to the subtab was successful; false
if going to the subtab wasn't successful.
generateConsoleUrl()
Generates a URL to a tab, or group of related tabs, in the Salesforce console. If any tabs include external URLs, then add the external URLs to the console’s whitelist so that they can display correctly. For more information, see “Whitelist Domains for a Salesforce Console in
Salesforce Classic” in the online help. This method is only available in API version 28.0 or later.
Syntax sforce.console.generateConsoleUrl(
urls:String
, (optional)callback:
Function
)
35
Methods for Salesforce Classic
Arguments
Name
urls callback
Type
string function getEnclosingPrimaryTabId()
Description
An array of URLs. The first URL is a primary tab and subsequent URLs are subtabs.
Note that the last URL is the subtab on which the console is focused. These URLs can be standard Salesforce URLs or relative URLs.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<A HREF= "#" onClick= "testGenerateConsoleURL();return false" >
Click here to generate a console URL </A >
<script type= "text/javascript" > function showConsoleUrl(result) { alert(result.consoleUrl);
} function testGenerateConsoleURL() { sforce.console.generateConsoleUrl([/apex/pagename, /entityId, www.externalUrl.com, Standard Salesforce Url/entityId], showConsoleUrl);
</script >
</apex:page >
}
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
consoleUrl success callback
Type
string boolean function
Description
Console URL that represents the array of URLs passed into Salesforce.
true
if the URL was generated successfully, false
if otherwise.
JavaScript method that’s called upon completion of the method.
getEnclosingPrimaryTabId()
Returns the ID of the current primary tab. This method works within a primary tab or subtab, not within the navigation tab or custom console components. This method is only available in API version 20.0 or later.
Syntax sforce.console.getEnclosingPrimaryTabId((optional)
callback:function
)
36
Methods for Salesforce Classic
Arguments
Name
callback
Type
function getEnclosingPrimaryTabObjectId()
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testCloseTab();return false" >
Click here to close this primary tab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testCloseTab() {
//First find the ID of the current primary tab to close it sforce.console.getEnclosingPrimaryTabId(closeSubtab);
} var closeSubtab = function closeSubtab(result) {
//Now that we have the primary tab ID, we can close it
};
</script >
</apex:page > var tabId = result.id; sforce.console.closeTab(tabId);
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
id
Type
string
Description
The ID of the current primary tab that contains this tab.
getEnclosingPrimaryTabObjectId()
Returns the object ID of the current primary tab, which contains a subtab. For example, a case ID or account ID. This method works within a primary tab or subtab. This method is only available in API version 24.0 or later.
Syntax sforce.console.getEnclosingPrimaryTabObjectId((optional)callback:
Function
)
37
Methods for Salesforce Classic
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
getEnclosingTabId()
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testGetEnclosingPrimaryTabObjectId();" >
Click here to get enclosing primary tab object ID </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetEnclosingPrimaryTabObjectId() { sforce.console.getEnclosingPrimaryTabObjectId(showObjectId);
} var showObjectId = function showObjectId(result) {
// Display the object ID alert ( 'Object ID: ' + result.id);
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
id success
Type
string boolean
Description
The ID of the current primary tab that contains this subtab.
true
if returning the enclosing primary tab was successful; false
if returning the enclosing primary tab wasn't successful.
getEnclosingTabId()
Returns the ID of the tab that contains the current Visualforce page, which may be a primary tab or subtab. This method will work if the call is made within a component enclosed within a subtab. This method is only available in API version 20.0 or later.
Syntax sforce.console.getEnclosingTabId()
38
Methods for Salesforce Classic
Arguments
Name
callback
Type
function getFocusedPrimaryTabId()
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testCloseTab();return false" >
Click here to close this tab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testCloseTab() {
//First find the ID of the current tab to close it sforce.console.getEnclosingTabId(closeSubtab);
} var closeSubtab = function closeSubtab(result) {
//Now that we have the tab ID, we can close it
};
</script >
</apex:page > var tabId = result.id; sforce.console.closeTab(tabId);
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
id
Type
string
Description
The ID of the current primary tab or subtab.
getFocusedPrimaryTabId()
Returns the ID of the primary tab on which the browser is focused. This method is only available in API version 25.0 or later.
Syntax sforce.console.getFocusedPrimaryTabId((optional) callback:
Function
)
39
Methods for Salesforce Classic
Arguments
Name
callback
Type
function getFocusedPrimaryTabObjectId()
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testGetFocusedPrimaryTabId();return false" >
Click here to get the focused primary tab ID </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetFocusedPrimaryTabId() { sforce.console.getFocusedPrimaryTabId(showTabId);
} var showTabId = function showTabId(result) {
//Display the tab ID alert( 'Tab ID: ' + result.id);
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
id success
Type
string boolean
Description
The ID of the primary tab on which the browser is focused. If no primary tab is open, the ID is null.
true
if returning the primary tab ID on which the browser is focused was successful; false
if returning the primary tab ID on which the browser is focused wasn't successful.
getFocusedPrimaryTabObjectId()
Returns the object ID of the primary tab on which the browser is focused. This method is only available in API version 25.0 or later.
Syntax sforce.console.getFocusedPrimaryTabObjectId((optional) callback:
Function
)
40
Methods for Salesforce Classic
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
getFocusedSubtabId()
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testGetFocusedPrimaryTabObjectId();return false" >
Click here to get the focused primary tab object ID </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetFocusedPrimaryTabObjectId() { sforce.console.getFocusedPrimaryTabObjectId(showObjectId);
} var showObjectId = function showObjectId(result) {
//Display the object ID alert( 'Object ID: ' + result.id);
};
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
id success
Type
string boolean
Description
The object ID of the primary tab on which the browser is focused. If there is no primary tab open, the ID is null.
true
if returning the primary tab object ID on which the browser is focused was successful; false
if returning the primary tab object ID on which the browser is focused wasn't successful.
getFocusedSubtabId()
Returns the ID of the subtab on which the browser is focused. For example, a case ID or account ID. This method is only available in API version 25.0 or later.
Syntax sforce.console.getFocusedSubtabId((optional)callback:
Function
)
41
Methods for Salesforce Classic
Arguments
Name
callback
Type
function getFocusedSubtabObjectId()
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testGetFocusedSubtabId();" >
Click here to get the ID of the focused subtab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetFocusedSubtabId() { sforce.console.getFocusedSubtabId(showTabId);
} var showTabId = function showTabId(result) {
// Display the tab ID alert ( 'Tab ID: ' + result.id);
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
id success
Type
string boolean
Description
The ID of the subtab on which the browser is focused. If no subtab is open, the ID is null.
true
if returning the ID of the focused subtab was successful; false
if returning the ID of the focused subtab wasn't successful.
getFocusedSubtabObjectId()
Returns the object ID of the subtab on which the browser is focused. For example, a case ID or account ID. This method is only available in API version 24.0 or later.
Syntax sforce.console.getFocusedSubtabObjectId((optional)callback:
Function
)
42
Methods for Salesforce Classic
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
getPageInfo()
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testGetFocusedSubtabObjectId();" >
Click here to get the object ID of the focused subtab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetFocusedSubtabObjectId() { sforce.console.getFocusedSubtabObjectId(showObjectId);
} var showObjectId = function showObjectId(result) {
// Display the object ID alert ( 'Object ID: ' + result.id);
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
id success
Type
string boolean
Description
The object ID of the subtab on which the browser is focused. If no subtab is open, the ID is null.
true
if returning the object ID of the focused subtab was successful; false
if returning the object ID of the focused subtab wasn't successful.
getPageInfo()
Returns page information for the specified tab after its content has loaded. If the tab ID is null, it returns page information for the enclosing primary tab or subtab. Note that to get the page information from a custom console component, a tabId
must be passed as the first parameter to this method.This method is only available in API version 26.0 or later.
Syntax sforce.console.getPageInfo(
tabId:String
, (optional)callback:
Function
)
43
Methods for Salesforce Classic
Arguments
Name
tabId callback
Type
string function
Description
ID of the tab from which page information is returned.
JavaScript method that’s called upon completion of the method.
getPageInfo()
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testGetPageInfo();return false" >
Click here to get page information </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetPageInfo() {
//Get the page information of 'scc-pt-1'
//This value is for example purposes only var tabId = 'scc-pt-1' ; sforce.console.getPageInfo(tabId , showPageInfo);
} var showPageInfo = function showPageInfo(result) { alert( 'Page Info: ' + result.pageInfo);
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
pageInfo
Type
string
Description
Returns the URL of the current page as a JSON string, and includes any applicable object ID, object name, object type, and for API version 33.0 or later, the object tab name. For example:
{ "url" : " https://
yourInstance
.salesforce.com/001x0000003DGQR ",
"objectId" : "001x0000003DGQR" , "objectName" : "Acme" , "object" : "Account" , "displayName" : "Company"
For API version 31.0 and later, invoking this API method on a PersonAccount object returns the following additional information.
•
accountId or contactId, the associated account or contact ID
•
personAccount, which is true
if the object is a PersonAccount and false
otherwise
For example:
{ "url" : " https://
yourInstance
.salesforce.com/001x0000003DGQR ",
"objectId" : "001x0000003DGQR" , "objectName" : "Acme Person Account" ,
44
Methods for Salesforce Classic
Name
callback
Type Description
"object" : "Account" , "contactId" : "003D000000QOMqg" ,
"personAccount" :true} function JavaScript method that’s called upon completion of the method.
getPrimaryTabIds()
getPrimaryTabIds()
Returns all of the IDs of open primary tabs. This method is only available in API version 26.0 or later.
Syntax sforce.console.getPrimaryTabIds((optional) callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testGetPrimaryTabIds();return false" >
Click here to get the primary tab IDs </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetPrimaryTabIds() { sforce.console.getPrimaryTabIds(showTabId);
} var showTabId = function showTabId(result) {
//Display the primary tab IDs alert( 'Primary Tab IDs: ' + result.ids);
</script >
</apex:page >
};
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
ids
Type
string
Description
An array of open primary tab IDs , in order of appearance.
45
Methods for Salesforce Classic
Name
success
Type
boolean getSubtabIds()
Description
true
if returning the IDs of open primary tabs was successful; false
if returning the IDs of open primary tabs wasn't successful.
getSubtabIds()
Returns all of the IDs of the subtabs on the primary tab specified by a primary tab ID. If the primary tab ID is null, it returns the IDs of the subtabs on the current primary tab. This method can only be called from a custom console component or a detail page overwritten by a Visualforce page. This method is only available in API version 26.0 or later.
Syntax sforce.console.getSubtabIds( (optional)
primaryTabId:String
, (optional) callback:
Function
)
Arguments
Name
primaryTabId callback
Type
string function
Description
ID of the primary tab from which the subtab IDs are returned.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testGetSubtabIds();return false" >
Click here to get the subtab IDs </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testGetSubtabIds() {
//Get the subtabs of the primary tab 'scc-pt-0'
//This value is for example purposes only var primaryTabId = 'scc-pt-0' ; sforce.console.getSubtabIds(primaryTabId , showTabId);
} var showTabId = function showTabId(result) {
//Display the subtab IDs alert( 'Subtab IDs: ' + result.ids);
};
</script >
</apex:page >
46
Methods for Salesforce Classic getTabLink()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
ids success
Type
string boolean
Description
An array of open subtab IDs.
true
if firing the event was successful; false
if firing the event wasn't successful.
getTabLink()
Retrieves the URL to a tab, or group of related tabs, from the Salesforce console. This method is only available in API version 28.0 or later.
Syntax sforce.console.getTabLink(
level:String
, (optional)
tabId:String
,
(optional)callback:
Function
)
Arguments
Name
level
Type
string tabId callback string function
Description
Level that matches one of the Link to Share options in the Salesforce console user interface. The options are:
•
All primary tabs and subtabs — sforce.console.TabLink.PARENT_AND_CHILDREN
.
•
Only the specified tab — sforce.console.TabLink.TAB_ONLY
•
A standard Salesforce URL — sforce.console.TabLink.SALESFORCE_URL
For more information, see “Tabs and Navigation in the Salesforce Classic Console” in the online help.
Optional tab ID of the tab from which you’re retrieving the URL. If you do not pass a tab ID, the URL to the current tab is returned.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<A HREF= "#" onClick= "getEnclosingPrimaryTabId();return false" >
Click here to get tab link </A >
<script type= "text/javascript" >
47
Methods for Salesforce Classic isInConsole() var getEnclosingPrimaryTabId = function getEnclosingPrimaryTabId() { sforce.console.getEnclosingPrimaryTabId(getTabLink);
} var getTabLink = function getTabLink(result) { sforce.console.getTabLink(sforce.console.TabLink.PARENT_AND_CHILDREN, result.id, showTabLink);
} var showTabLink = function showTabLink(result) {
</script >
</apex:page > var link = result.tabLink;
};
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
tabLink success callback
Type
string boolean function
Description
The retrieved URL.
true
if the link was retrieved successfully, false
if retrieving was unsuccessful.
JavaScript method that’s called upon completion of the method.
isInConsole()
Determines if the page is in the Salesforce console. This method is only available in API version 22.0 or later.
Syntax sforce.console.isInConsole()
Arguments
None
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testIsInConsole();return false" >
Click here to check if the page is in the Service Cloud console </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testIsInConsole() { if (sforce.console.isInConsole()) { alert( 'in console' );
} else {
48
Methods for Salesforce Classic onEnclosingTabRefresh() alert( 'not in console' );
}
}
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
Returns true
if the page is in the Salesforce console; false
if the page is not in the Salesforce console.
onEnclosingTabRefresh()
Registers a function to call when the enclosing tab refreshes. This method is only available in API version 24.0 or later.
Syntax sforce.console.onEnclosingTabRefresh(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when the enclosing tab refreshes.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function eventHandler(result) { alert( 'Enclosing tab has refreshed:' + result.id
};
+ 'and the object Id is:' + result.objectId); sforce.console.onEnclosingTabRefresh(eventHandler);
</script >
</apex:page >
Event Handler Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
49
Methods for Salesforce Classic
Name
id objectId
Type
string string
Description
The ID of the refreshed tab.
The object ID of the refreshed tab or null if no object exists.
onFocusedSubtab()
onFocusedSubtab()
Registers a function to call when the focus of the browser changes to a different subtab. This method is only available in API version 24.0
or later.
Syntax sforce.console.onFocusedSubtab(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when the focus of the browser changes to a different subtab.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'Focus changed to a different subtab. The subtab Id is:'
+ result.id + 'and the object Id is:' + result.objectId);
}; sforce.console.onFocusedSubtab(eventHandler);
</script >
</apex:page >
Event Handler Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
id objectId
Type
string string
Description
The ID of the subtab on which the browser is focused.
The object ID of the subtab on which the browser is focused or null if no object exists.
50
Methods for Salesforce Classic onTabSave()
onTabSave()
Registers and calls a callback method when a user clicks Save in a subtab’s Unsaved Changes dialog box. When using this method, call
in the callback method. This notifies the console that the custom save operation completed. In the
call to setTabUnsavedChanges()
, pass the first parameter as false
to indicate a successful save or true
to indicate an unsuccessful save. This method is only available in API version 28.0 or later.
Registering a callback method affects the user interface. When no save handler is registered, the user is presented with two options when closing a subtab with unsaved changes: Continue or Cancel. When a save handler is registered, the user is presented with three options when closing the subtab: Save, Don’t Save, or Cancel. In this scenario, the callback method registered is called when the user chooses Save.
Important: When using onTabSave()
with setTabUnsavedChanges()
:
•
Calling sforce.console.setTabUnsavedChanges(false,...)
closes the specified subtab. We recommend placing the call to sforce.console.setTabUnsavedChanges()
at the end of the callback method, as any subsequent save logic might not execute.
•
onTabSave()
works only on subtabs or their sidebar components. It doesn’t work on primary tabs.
•
Not calling sforce.console.setTabUnsavedChanges()
will have a severe effect on the user interface. For example, closing a primary tab with a subtab for which sforce.console.setTabUnsavedChanges()
has not been called prevents a
Saving...
modal dialog box from closing.
•
Any callback passed to sforce.console.setTabUnsavedChanges()
will not execute if the specified tab saves successfully and closes.
Note: Calling onTabSave()
from a custom console component prevents that component from refreshing when saving the subtab. For more information on custom console components, see “Customize a Console with Custom Components in Salesforce
Classic” in the Salesforce online help.
Syntax sforce.console.onTabSave(callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called to handle the save operation.
Sample Code–Visualforce
<apex:page >
<a href= "#" onClick= "testOnTabSave();return false" >
Click here to register save handler </a >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testOnTabSave() { sforce.console.onTabSave(handleSave);
}
51
Methods for Salesforce Classic var handleSave = function handleSave(result) { alert( 'save handler called from tab with id ' + result.id +
' and objectId ' + result.objectId);
//Perform save logic here
//Mark tab as 'clean' sforce.console.setTabUnsavedChanges(false, undefined, result.id);
};
</script >
</apex:page >
Response
Name
id objectId
Type
string string
Description
ID of the subtab being saved.
Object ID of the subtab being saved, if applicable; null otherwise.
openConsoleUrl()
openConsoleUrl()
Opens a URL created by the generateConsoleUrl()
method (a URL to a tab, or group of related tabs, in the Salesforce console).
This method is only available in API version 28.0 or later.
Syntax sforce.console.openConsoleUrl(
id:String
,
consoleUrl:URL
, active:Boolean,
(optional)
tabLabels:String
, (optional)
tabNames:String
, (optional)callback:
Function
)
Arguments
Name
id
Type
string consoleUrl active tabLabels tabNames string boolean string string
Description
ID of the console tab to override. If the ID corresponds to an existing primary tab, then the existing primary tab is redirected to the given URL because the console prevents duplicate tabs. Use null to create a new primary tab.
Console URL that represents the array of URLs passed into Salesforce.
If true
, the opened primary tab displays immediately. If false
, the opened primary tab displays in the background and the current tab maintains focus.
Optional array of labels of the opened primary tab or subtabs. The order in which the tabs appear in the console URL should match the order of the labels that appear in the array. If you do not want to set the labels of tabs, use an empty string (
''
).
Optional array of names of the opened primary and subtabs. The order in which the tabs appear in the console URL should match the order of the names that appear in the array. If you do not want to set the names of tabs, use an empty string (
''
).
52
Methods for Salesforce Classic openPrimaryTab()
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<A HREF= "#" onClick= "testGenerateConsoleURL();return false" >
Click here to open a console URL </A >
<script type= "text/javascript" > var generateConsoleUrl = function testGenerateConsoleURL() { sforce.console.generateConsoleUrl([/apex/pagename, /entityId, www.externalUrl.com, Standard Salesforce Url/entityId], showConsoleUrl);
} var openConsoleUrl = function showConsoleUrl(result) { sforce.console.openConsoleUrl(null, result.consoleUrl, true, [ 'Apex' , '' ,
'Salesforce' , '' ], [ '' , '' , 'externalUrl' , '' ])
}
</script >
</apex:page >
Note: This example shows that if you want to set a label or name, you must set the other values to empty string (
‘’
).
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the console URL was opened successfully, false
otherwise.
openPrimaryTab()
Opens a new primary tab to display the content of the specified URL, which can be relative or absolute. You can also override an existing tab. This method is only available in API version 20.0 or later.
•
If the ID corresponds to an existing primary tab, the existing tab is redirected to the given URL because the Salesforce console prevents duplicate tabs.
•
If the URL is to a Salesforce object, that object displays as specified in the Salesforce console app settings. For example, if cases are set to open as a subtab of their parent accounts, and openPrimaryTab()
is called on a case, the case opens as subtab on its parent account's primary tab.
If there's an error opening the tab, the error code is reported in the JavaScript console.
53
Methods for Salesforce Classic openPrimaryTab()
Syntax sforce.console.openPrimaryTab(
id:String
,
url:URL
,
active:Boolean
,
(optional)
tabLabel:String
, (optional)callback:
Function
, (optional)
name
)
Arguments
Name
id
Type
string url active tabLabel callback name
URL boolean string function string
Description
ID of the primary tab to override.
Use null
to create a new primary tab.
If the ID corresponds to an existing primary tab, the existing tab is redirected to the given URL because the Salesforce console prevents duplicate tabs.
URL of the opened primary tab.
If the URL is to a Salesforce object, that object displays as specified in the Salesforce console app settings. For example, if cases are set to open as a subtab of their parent accounts, and openPrimaryTab()
is called on a case, the case opens as subtab on its parent account's primary tab.
Users can open an external URL if it’s been added to the console’s whitelist. For more information, see “Whitelist Domains for a Salesforce Console in Salesforce Classic” in the online help.
Note: When using a relative URL, make sure that you include "
/
" at the beginning of your URL. When pointing to a Visualforce page, use "
/apex/
" at the beginning of your URL. Otherwise, your URL might not work as expected.
If true
, the opened primary tab displays immediately. If false
, the opened primary tab displays in the background and the current tab maintains focus.
Optional label of the opened primary tab. If a label isn't specified,
External
Page
displays.
Add labels as text; HTML isn't supported.
JavaScript method called upon completion of the method.
Optional name of the opened primary tab.
This argument is only available in API version 22.0 and later.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testOpenPrimaryTab();return false" >
Click here to open a new primary tab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
54
Methods for Salesforce Classic openSubtab()
<script type= "text/javascript" > function testOpenPrimaryTab() {
//Open a new primary tab with the salesforce.com home page in it sforce.console.openPrimaryTab(null, 'http://www.salesforce.com' , false,
'salesforce' , openSuccess, 'salesforceTab' );
} var openSuccess = function openSuccess(result) {
//Report whether opening the new tab was successful if (result.success == true) { alert( 'Primary tab successfully opened' );
} else { alert( 'Primary tab cannot be opened' );
}
};
</script >
</apex:page >
Note:
To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success id
Type
boolean string
Description
true
if the tab successfully opened; false
if the tab didn't open.
ID of the primary tab. IDs are only valid during a user session; IDs become invalid when a user leaves the Salesforce console.
openSubtab()
Opens a new subtab (within a primary tab) that displays the content of a specified URL, which can be relative or absolute. You can also override an existing subtab. Use to open a new subtab on a primary tab via the primary tab's ID. This method is only available in API version 20.0 or later.
If there's an error opening the tab, the error code is reported in the JavaScript console.
Syntax sforce.console.openSubtab(
primaryTabId:String
,
url:URL
,
active:Boolean
,
tabLabel:String
,
id:String
, (optional)callback:
Function
, (optional)
name:String
)
55
Methods for Salesforce Classic
Arguments
Name
primaryTabId url
Type
string
URL active tabLabel id callback name openSubtab() boolean string string function string
Description
ID of the primary tab in which the subtab opened.
URL of the opened subtab.
If the URL is to a Salesforce object, that object displays as specified in the Salesforce console app settings. For example, if cases are set to open as a primary tab, and openSubtab()
is called on a case, the case opens as a primary tab.
Users can open an external URL if it’s been added to the console’s whitelist. For more information, see “Whitelist Domains for a Salesforce Console in Salesforce Classic” in the online help.
Note: When using a relative URL, make sure that you include "
/
" at the beginning of your URL. When pointing to a Visualforce page, use "
/apex/
" at the beginning of your URL. Otherwise, your URL might not work as expected.
If true
, the opened subtab displays immediately. If false
, the opened subtab displays in the background and the current tab maintains focus.
Optional label of the opened subtab. If a label isn't specified,
External Page displays.
Add labels as text; HTML isn't supported.
ID of the subtab to override.
Use null
to create a new subtab.
JavaScript method called upon completion of the method.
Optional name of the opened subtab.
This argument is only available in API version 22.0 and later.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testOpenSubtab();return false" >
Click here to open a new subtab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testOpenSubtab() {
//First find the ID of the primary tab to put the new subtab in sforce.console.getEnclosingPrimaryTabId(openSubtab);
} var openSubtab = function openSubtab(result) {
//Now that we have the primary tab ID, we can open a new subtab in it
56
Methods for Salesforce Classic openSubtabByPrimaryTabName()
}; var primaryTabId = result.id; sforce.console.openSubtab(primaryTabId , 'http://www.salesforce.com' , false,
'salesforce' , null, openSuccess, 'salesforceSubtab' ); var openSuccess = function openSuccess(result) {
//Report whether we succeeded in opening the subtab if (result.success == true) { alert( 'subtab successfully opened' );
} else { alert( 'subtab cannot be opened' );
}
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success id
Type
boolean string
Description
true
if the subtab successfully opened; false
if the subtab didn't open.
ID of the subtab. IDs are only valid during a user session; IDs become invalid when the user leaves the Salesforce console.
openSubtabByPrimaryTabName()
Opens a new subtab (within a primary tab) that displays the content of a specified URL, which can be relative or absolute. You can also override an existing subtab. Use to open a new subtab on a primary tab via the primary tab's name. This method is only available in API version 22.0 or later.
If there's an error opening the tab, the error code is reported in the JavaScript console.
Syntax sforce.console.openSubtabByPrimaryTabName(
primaryTabName:String
,
url:URL
,
active:Boolean
,
tabLabel:String
,
id:String
, (optional)callback:
Function
, (optional)
name:String
)
Arguments
Name
primaryTabName
Type
string
Description
Name of the primary tab in which the subtab opened.
57
Methods for Salesforce Classic
Name
url
Type
URL active tabLabel id callback name boolean string string function string openSubtabByPrimaryTabName()
Description
URL of the opened subtab.
If the URL is to a Salesforce object, that object displays as specified in the Salesforce console app settings. For example, if cases are set to open as a primary tab, and openSubtab()
is called on a case, the case opens as a primary tab.
Users can open an external URL if it’s been added to the console’s whitelist. For more information, see “Whitelist Domains for a Salesforce Console in Salesforce Classic” in the online help.
If true
, the opened subtab displays immediately. If false
, the opened subtab displays in the background and the current tab maintains focus.
Optional label of the opened subtab. If a label isn't specified,
External Page displays.
Add labels as text; HTML isn't supported.
ID of the subtab to override.
Use null
to create a new subtab.
JavaScript method called upon completion of the method.
Optional name of the opened subtab.
This argument is only available in API version 22.0 and later.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testOpenSubtab();return false" >
Click here to open a new subtab by primary tab name </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testOpenSubtabByPrimaryTabName() {
//First open a primary tab by name sforce.console.openPrimaryTab(null, 'http://www.yahoo.com' , true, 'Yahoo' , openSubtab, 'yahoo' );
} testOpenSubtabByPrimaryTabName() sforce.console.openSubtabByPrimaryTabName( 'yahoo' , 'http://www.salesforce.com' , true, var openSubtab = function openSubtab(result) {
//Open the subtab by the name specified in function
'salesforce' , null, openSuccess);
}; var openSuccess = function openSuccess(result) {
58
Methods for Salesforce Classic refreshPrimaryTabById()
};
</script >
</apex:page >
//Report whether we succeeded in opening the subtab if (result.success == true) { alert( 'subtab successfully opened' );
} else { alert( 'subtab cannot be opened' );
}
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success id
Type
boolean string
Description
true
if the subtab successfully opened; false
if the subtab didn't open.
ID of the subtab. IDs are only valid during a user session; IDs become invalid when the user leaves the Salesforce console.
refreshPrimaryTabById()
Refreshes a primary tab specified by ID, including its subtabs. This method can't refresh subtabs with URLs to external pages or Visualforce pages. This method is only available in API version 22.0 or later.
Syntax sforce.console.refreshPrimaryTabById(
id
:String,
active
:Boolean, (optional)
callback
:Function,
(optional)
fullRefresh
:Boolean)
Arguments
Name
id active callback fullRefresh
Type
string boolean function boolean
Description
ID of the primary tab to refresh.
If true
, the refreshed primary tab displays immediately. If false
, the refreshed primary tab displays in the background.
JavaScript method that’s called upon completion of the method.
Enables a full refresh of the entire case feed.
59
Methods for Salesforce Classic refreshPrimaryTabByName()
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testRefreshPrimaryTabById();return false" >
Click here to refresh a primary tab by id </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testRefreshPrimaryTabById() {
//Get the value for 'scc-pt-0' from the openPrimaryTab method
//This value is for example purposes only var primaryTabId = 'scc-pt-0' ; sforce.console.refreshPrimaryTabById(primaryTabId, true, refreshSuccess);
} var refreshSuccess = function refreshSuccess(result) {
//Report whether refreshing the primary tab was successful if (result.success == true) { alert( 'Primary tab refreshed successfully' );
} else { alert( 'Primary did not refresh' );
}
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the primary tab refreshed successfully; false
if the primary tab didn't refresh.
refreshPrimaryTabByName()
Refreshes a primary tab specified by name, including its subtabs. This method can't refresh subtabs with URLs to external pages or
Visualforce pages. This method is only available in API version 22.0 or later.
Syntax sforce.console.refreshPrimaryTabByName(
name
:String,
active
:Boolean,
(optional)
callback
:Function), (optional)
fullRefresh
:Boolean)
60
Methods for Salesforce Classic
Arguments
Name
name active callback fullRefresh
Type
string boolean function boolean refreshPrimaryTabByName()
Description
Name of the primary tab to refresh.
If true
, the refreshed primary tab displays immediately. If false
, the refreshed primary tab displays in the background.
JavaScript method that’s called upon completion of the method.
Enables a full refresh of the entire case feed.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testRefreshPrimaryTabByName();return false" >
Click here to refresh a primary tab by name </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testRefreshPrimaryTabByName() {
//Set the name of the tab by using the openPrimaryTab method
//This value is for example purposes only var primaryTabName = 'myPrimaryTab' ; sforce.console.refreshPrimaryTabByName(primaryTabName, true, refreshSuccess);
} var refreshSuccess = function refreshSuccess(result) {
//Report whether refreshing the primary tab was successful if (result.success == true) { alert( 'Primary tab refreshed successfully' );
} else { alert( 'Primary tab did not refresh' );
}
};
</script >
</apex:page >
Note:
To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
61
Methods for Salesforce Classic
Name
success
Type
boolean refreshSubtabById()
Description
true
if the primary tab refreshed successfully; false
if the primary tab didn't refresh.
refreshSubtabById()
Refreshes a subtab with the last known URL with a specified ID. This method can't refresh a subtab if the last known URL is an external page or a Visualforce page. This method is only available in API version 22.0 or later.
Syntax sforce.console.refreshSubtabById(
id
:String,
active
:Boolean, (optional)
callback
:Function,
(optional)
fullRefresh
:Boolean)
Arguments
Name
id active callback fullRefresh
Type
string boolean function boolean
Description
ID of the subtab to refresh.
If true
, the refreshed subtab displays immediately. If false
, the refreshed subtab displays in the background.
JavaScript method that’s called upon completion of the method.
Enables a full refresh of the entire case feed.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testRefreshSubtabById();return false" >
Click here to refresh a subtab by id </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testRefreshSubtabById() {
//Set the name of the tab by using the openSubtab method
//This value is for example purposes only var subtabId = 'scc-st-0' ; sforce.console.refreshSubtabById(subtabId, true, refreshSuccess);
} var refreshSuccess = function refreshSuccess(result) {
//Report whether refreshing the subtab was successful if (result.success == true) { alert( 'Subtab refreshed successfully' );
} else {
62
Methods for Salesforce Classic refreshSubtabByNameAndPrimaryTabId() alert( 'Subtab did not refresh' );
};
}
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the subtab refreshed successfully; false
if the subtab didn't refresh.
refreshSubtabByNameAndPrimaryTabId()
Refreshes a subtab with the last known URL with the specified name and primary tab ID. This method can't refresh a subtab if the last known URL is an external page or a Visualforce page. This method is only available in API version 22.0 or later.
Syntax sforce.console.refreshSubtabByNameAndPrimaryTabId(
name
:String,
primaryTabId
:String,
active
:Boolean, (optional)
callback
:Function, (optional)
fullRefresh
:Boolean)
Arguments
Name
name primaryTabId active callback fullRefresh
Type
string string boolean function boolean
Description
Name of the subtab to refresh.
ID of the primary tab in which the subtab opened.
If true
, the refreshed subtab displays immediately. If false
, the refreshed subtab displays in the background.
JavaScript method that’s called upon completion of the method.
Enables a full refresh of the entire case feed.
Sample Code–Visualforce
<apex:page standardController= "Case" >
63
Methods for Salesforce Classic refreshSubtabByNameAndPrimaryTabName()
<A HREF= "#" onClick= "testRefreshSubtabByNameAndPrimaryTabId();return false" >
Click here to refresh a subtab by name and primary tab ID </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testRefreshSubtabByNameAndPrimaryTabId() {
//Get the value for 'mySubtab' and 'scc-pt-0' from the openSubtab method
//These values are for example purposes only var subtabName = 'mySubtab' ; var primaryTabId = 'scc-pt-0' ; sforce.console.refreshSubtabByNameAndPrimaryTabId(subtabName, primaryTabId, true, refreshSuccess);
} var refreshSuccess = function refreshSuccess(result) {
//Report whether refreshing the subtab was successful if (result.success == true) { alert( 'Subtab refreshed successfully' );
} else { alert( 'Subtab did not refresh' );
}
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the subtab refreshed successfully; false
if the subtab didn't refresh.
refreshSubtabByNameAndPrimaryTabName()
Refreshes a subtab with the last known URL with the specified name and primary tab name. This method can't refresh a subtab if the last known URL is an external page or a Visualforce page. This method is only available in API version 22.0 or later.
Syntax sforce.console.refreshSubtabByNameAndPrimaryTabName(
name
:String,
primaryTabName
:String,
active
:Boolean, (optional)
callback
:Function, (optional)
fullRefresh
:Boolean)
64
Methods for Salesforce Classic
Arguments
Name
name primaryTabName active callback fullRefresh
Type
string string boolean function boolean refreshSubtabByNameAndPrimaryTabName()
Description
Name of the subtab to refresh.
Name of the primary tab in which the subtab opened.
If true
, the refreshed subtab displays immediately. If false
, the refreshed subtab displays in the background.
JavaScript method that’s called upon completion of the method.
Enables a full refresh of the entire case feed.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testRefreshSubtabByNameAndPrimaryTabName();return false" >
Click here to refresh a subtab by name and primary tab name </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testRefreshSubtabByNameAndPrimaryTabName() {
//Get the value for 'mySubtab' and 'myPrimaryTab' from the openSubtab method
//These values are for example purposes only var subtabName = 'mySubtab' ; var primaryTabName = 'myPrimaryTab' ; sforce.console.refreshSubtabByNameAndPrimaryTabName(subtabName, primaryTabName, true, refreshSuccess);
} var refreshSuccess = function refreshSuccess(result) {
//Report whether refreshing the subtab was successful if (result.success == true) { alert( 'Subtab successfully refreshed' );
} else { alert( 'Subtab did not refresh' );
}
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
65
Methods for Salesforce Classic
Name
success
Type
boolean reopenLastClosedTab()
Description
true
if the subtab refreshed successfully; false
if the subtab didn't refresh.
reopenLastClosedTab()
Reopens the last closed primary tab, and any of its subtabs that were open, the moment it was closed. This method is only available in
API version 35.0 or later.
Syntax sforce.console.reopenLastClosedTab()
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var = callback = function (result) { if (result.success) { alert( 'Last tab was re-opened!' );
} else { alert( 'No tab was re-opened.' );
}
}; function reopenLastClosedTabTest() { sforce.console.reopenLastClosedTab(callback);
}
</script >
<A HREF= "#" onClick= "reopenLastClosedTabTest(); return false" >Re-open Last Closed Tab </A >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following field:
66
Methods for Salesforce Classic
Name
success
Type
boolean
Description
true
if the tab was reopened, false
otherwise.
resetSessionTimeOut()
resetSessionTimeOut()
Resets a session timeout on a Visualforce page so that users can continue working without being logged out. This method is only available in API version 24.0 or later.
For more information, see Modify Session Security Settings .
Syntax sforce.console.resetSessionTimeOut()
Arguments
None
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testResetSessionTimeOut();" >
Click here to reset session timeout </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testResetSessionTimeOut() { sforce.console.resetSessionTimeOut();
};
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
None
setTabUnsavedChanges()
Sets the unsaved changes icon ( ) on subtabs to indicate unsaved data. This method is only available in API version 23.0 or later.
Syntax sforce.console.setTabUnsavedChanges(unsaved:
Boolean
, callback:
Function
,
(optional)subtabId:
String
)
67
Methods for Salesforce Classic
Arguments
Name
unsaved callback subtabId
Type
boolean function string setTabUnsavedChanges()
Description
If true
, the tab is marked as having unsaved changes.
JavaScript method that’s called upon completion of the method.
The ID of the subtab that is marked as having unsaved changes.
This argument is only available in API version 25.0 or later.
Sample Code API Version 23.0 or Later–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testSetTabUnsavedChanges();return false" >
Click here to indicate this tab has unsaved changes </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetTabUnsavedChanges() { sforce.console.setTabUnsavedChanges(true, displayResult);
}; function displayResult(result) { if (result.success) { alert( 'Tab status has been successfully updated' );
} else { alert( 'Tab status couldn’t be updated' );
}
}
</script >
</apex:page >
Note:
To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
This method returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if update was successful; false
if update wasn't successful.
Sample Code API Version 25.0 or Later–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testSetTabUnsavedChanges();return false" >
Click here to indicate this tab has unsaved changes </A >
68
Methods for Salesforce Classic setTabIcon()
<apex:includeScript value= "/support/console/25.0/integration.js" />
<script type= "text/javascript" > function testSetTabUnsavedChanges() { sforce.console.getFocusedSubtabId(setTabDirty);
}; function setTabDirty(result) { sforce.console.setTabUnsavedChanges(true, displayResult, result.id);
}; function displayResult(result) { if (result.success) { alert( 'Tab status has been successfully updated' );
};
</script >
</apex:page >
} else { alert( 'Tab status couldn’t be updated' );
}
Note: This example is only set to run if the Visualforce page is inside an application-level custom component. For more information,
see Methods for Application-Level Custom Console Components on page 94.
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if returning the focused subtab ID was successful; false
if if returning the focused subtab ID wasn't successful.
setTabIcon()
Sets an icon on the specified tab. If a tab is not specified, the icon is set on the enclosing tab. Use this method to customize a tab’s icon.
This method is only available in API version 28.0 or later.
Syntax sforce.console.setTabIcon(iconUrl:
String
, tabID:
String
, (optional)callback:
Function
)
Arguments
Name
iconUrl tabId
Type
string string
Description
A URL pointing to an image, which is used as the tab’s icon. If null or undefined, the tab’s default icon is used.
The ID of the tab on which to set the icon. If null or undefined, the enclosing tab’s
ID is used.
69
Methods for Salesforce Classic setTabLink()
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetTabIcon();return false" >
Click here to change the enclosing tab’s icon </A > <BR/ >
<A HREF= "#" onClick= "testResetTabIcon(); return false;" >
Click here to reset the enclosing tab’s icon </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function checkResult(result) { if (result.success) { alert( 'Tab icon set successfully!' );
} else { alert( 'Tab icon cannot be set!' );
}
} function testSetTabIcon() { sforce.console.setTabIcon( 'http://host/path/to/your/icon.png' , null, checkResult);
} function testResetTabIcon() { sforce.console.setTabIcon(null, null, checkResult);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if setting the tab’s icon was successful, false
if setting the tab’s icon wasn’t successful.
Note:
If this method is called without passing in a tab ID, the tab in which the Visualforce page is enclosed is used. If there isn’t an enclosing tab, the error message
Cannot get a workspace or view tab from the given ID
displays in the browser’s developer console.
setTabLink()
Sets a console tab’s URL attribute to the location of the tab’s content. Use this method to generate secure console URLs when users navigate to tabs displaying content outside of the Salesforce domain.This method is only available in API version 28.0 or later.
70
Methods for Salesforce Classic
Syntax sforce.console.setTabLink((optional)callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
setTabStyle()
Sample Code–Visualforce
<apex:page standardController= "Account" >
<apex: detail />
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > window.onload = function() { sforce.console.setTabLink();
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success callback
Type
boolean function
Description
true
if the link was set successfully, false
if setting was unsuccessful.
JavaScript method that’s called upon completion of the method.
setTabStyle()
Sets a cascading style sheet (CSS) on the specified tab. If a tab is not specified, the CSS is set on the enclosing tab. Use this method to customize a tab’s look and feel. This method is only available in API version 28.0 or later.
Syntax sforce.console.setTabStyle(style:
String
, tabId:
String
, (optional)callback:
Function
)
71
Methods for Salesforce Classic
Arguments
Name
style tabId callback
Type
string string function setTabStyle()
Description
A CSS specification string used to style the tab. If null or undefined, the tab’s default style is used.
The ID of the tab on which to set the style. If null or undefined, the enclosing tab’s
ID is used.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetTabStyle();return false" >
Click here to change the enclosing tab’s background color to red </A > <BR/ >
<A HREF= "#" onClick= "testResetTabStyle(); return false;" >
Click here to reset the enclosing tab’s style </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function checkResult(result) { if (result.success) { alert( 'Tab style set successfully!' );
} else { alert( 'Tab style cannot be set!' );
}
} function testSetTabStyle() { sforce.console.setTabStyle( 'background:red;' , null, checkResult);
} function testResetTabStyle() { sforce.console.setTabStyle(null, null, checkResult);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if setting the tab’s style was successful, false
if setting the tab’s style wasn’t successful.
72
Methods for Salesforce Classic setTabTextStyle()
Note: If this method is called without passing in a tab ID, the tab in which the Visualforce page is enclosed is used. If there isn’t an enclosing tab, the error message
Cannot get a workspace or view tab from the given ID
displays in the browser’s developer console.
setTabTextStyle()
Sets a cascading style sheet (CSS) on a specified tab’s text. If a tab is not specified, the CSS is set on the enclosing tab’s text. Use this method to customize a tab’s text style. This method is only available in API version 28.0 or later.
Syntax sforce.console. setTabTextStyle(style:
String
, tabID:
String
, (optional)callback:
Function
))
Arguments
Name
style tabId callback
Type
string string function
Description
A CSS specification string used to set a tab’s text style. If null or undefined, the tab’s default text style is used.
The ID of the tab on which to set the text style. If null or undefined, the enclosing tab’s ID is used.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetTabTextStyle();return false" >
Click here to change the enclosing tab’s text style </A > <BR/ >
<A HREF= "#" onClick= "testResetTabTextStyle(); return false;" >
Click here to reset the enclosing tab’s text style </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function checkResult(result) { if (result.success) { alert( 'Tab text style set successfully!' );
} else { alert( 'Tab text style cannot be set!' );
}
} function testSetTabTextStyle() { sforce.console.setTabTextStyle( 'color:blue;font-style:italic;' , null, checkResult);
} function testResetTabTextStyle() { sforce.console.setTabTextStyle(null, null, checkResult);
}
73
Methods for Salesforce Classic setTabTitle()
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if setting the tab’s text style was successful, false
if setting the tab’s text style wasn’t successful.
Note:
If this method is called without passing in a tab ID, the tab in which the Visualforce page is enclosed is used. If there isn’t an enclosing tab, the error message
Cannot get a workspace or view tab from the given ID
displays in the browser’s developer console.
setTabTitle()
Sets the title of a primary tab or subtab. This method is only available in API version 20.0 or later.
Syntax sforce.console.setTabTitle(tabTitle:
String
, (optional)tabID:
String
)
Arguments
Name
tabTitle tabId
Type
string string
Description
Title of a primary tab or subtab.
The ID of the tab in which to set the title.
This argument is only available in API version 25.0 or later.
Sample Code–Visualforce API Version 20.0 or Later
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testSetTabTitle();return false" >
Click here to change this tab 's title</A>
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetTabTitle() {
//Set the current tab 's title sforce.console.setTabTitle( 'My New Title' );
}
74
Methods for Salesforce Classic Methods for Navigation Tabs
</script >
</apex:page >
Note: To see this example in action, click the custom link on a case. For more information, see Define Custom Buttons and Links in the Salesforce help.
Response
None
Sample Code–Visualforce API Version 25.0 or Later
<apex:page >
<A HREF= "#" onClick= "testSetTabTitle();return false" >
Click here to change the title of the focused primary tab </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetTabTitle() {
}
</script >
</apex:page > sforce.console.getFocusedPrimaryTabId(function(result) { sforce.console.setTabTitle( 'My New Title' , result.id);
});
Note: This example is only set to run if the Visualforce page is inside an application-level custom component. For more information,
see Methods for Application-Level Custom Console Components on page 94.
Response
None
Methods for Navigation Tabs
A Salesforce console displays a navigation tab from which users can select objects to view lists or home pages. Administrators choose the objects that users can access from a navigation tab. For more information, see “Salesforce Console Navigation Tab” and “Set Up a
Salesforce Console App in Salesforce Classic” in the online help.
IN THIS SECTION:
Focuses the browser on the navigation tab. This method is only available in API version 31.0 or later.
Returns all of the objects in the navigation tab. This method is only available in API version 31.0 or later.
Returns the selected object in the navigation tab. This method is only available in API version 31.0 or later.
75
Methods for Salesforce Classic
Refreshes the selected navigation tab. This method is only available in API version 31.0 or later.
Sets the navigation tab with a specific ID or URL. This method is only available in API version 31.0 or later.
focusNavigationTab()
Focuses the browser on the navigation tab. This method is only available in API version 31.0 or later.
Syntax sforce.console.focusNavigationTab((optional)callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
focusNavigationTab()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) {} if(result.success){ alert( 'success' );
} else{ alert( 'Something is wrong.' );
}
}; sforce.console.focusNavigationTab(callback);
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if returning the object IDs was successful; false
otherwise.
76
Methods for Salesforce Classic
getNavigationTabs()
Returns all of the objects in the navigation tab. This method is only available in API version 31.0 or later.
Syntax sforce.console.getNavigationTabs((optional)callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
getNavigationTabs()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { var id; if (result.success) { var tempItem = JSON.parse(result.items); for (var i = 0, len = tempItem.length; i < len; i++) { alert( 'Label:' +tempItem[i].label+ 'listViewURl:' +tempItem[i].listViewUrl+ 'navTabid:'
+tempItem[i].navigationTabId+ 'Selected ' +tempItem[i].selected);
}
} else { alert( 'something is wrong!' );
}
}; sforce.console.getNavigationTabs(callback);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
menuItems success
Type
object boolean
Description
The IDs of objects in the navigation tab.
true
if returning the IDs of objects in the navigation tab was successful, false otherwise.
77
Methods for Salesforce Classic getSelectedNavigationTab()
getSelectedNavigationTab()
Returns the selected object in the navigation tab. This method is only available in API version 31.0 or later.
Syntax sforce.console.getSelectedNavigationTab((optional)callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) {} if (result.success) { alert( 'the navigation tab id is ' + result.navigationTabId + ' and navigation url is ' + result.listViewUrl);
} else { alert( 'something is wrong!' );
}
}; sforce.console.getSelectedNavigationTab(callback);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
navigationTabId listViewUrl label selected success
Type
string object object boolean boolean
Description
The object ID of the selected object.
The list view URL of the selected object.
The label of the selected object.
true
if returning the selected field of the object was successful, false
otherwise.
true
if returning the object IDs was successful, false
otherwise.
78
Methods for Salesforce Classic
refreshNavigationTab()
Refreshes the selected navigation tab. This method is only available in API version 31.0 or later.
Syntax sforce.console.refreshNavigationTab((optional)callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
refreshNavigationTab()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) {} if(result.success){ alert( 'success' );
} else{ alert( 'Something is wrong.' );
}
}; sforce.console.refreshNavigationTab(callback);
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if refreshing the navigation tab was successful, false
otherwise.
setSelectedNavigationTab()
Sets the navigation tab with a specific ID or URL. This method is only available in API version 31.0 or later.
79
Methods for Salesforce Classic Methods for Computer-Telephony Integration (CTI)
Syntax sforce.console.setSelectedNavigationTab((optional)callback, navigatorTabId:(optional)
string
, url:(optional)
string
)
Arguments
Name
callback navigatorTabId url
Type
function string string
Description
JavaScript method that’s called upon completion of the method.
The ID of the navigation tab to be selected.
The URL of the navigation tab to be selected.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) {} if (result.success) { alert( 'Successful' );
} else { alert( 'something is wrong!' );
}
}; sforce.console.setSelectedNavigationTab(callback, 'nav-tab-4' );
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if setting the navigation tab with a specific ID or URL was successful, false otherwise.
Methods for Computer-Telephony Integration (CTI)
Salesforce Call Center seamlessly integrates Salesforce with Computer-Telephony Integration systems. Developers create a CTI system with Open CTI and console users access telephony features through a softphone, which is a call-control tool that appears in the footer of a console. For more information, see “Salesforce Open CTI” and “Salesforce Call Center” in the Salesforce Help.
80
Methods for Salesforce Classic fireOnCallBegin()
IN THIS SECTION:
Fires an event that notifies a call has begun. Use to get information or send information between an interaction log and a custom console component. This method is only available in API version 31.0 or later.
Fires an event that notifies a call has ended. Use to get information or send information between an interaction log and a custom console component. This method executes when fireOnCallBegin()
is called first. This method is only available in API version 31.0 or later.
Calls the eventHandler
function registered with
. Use to get information or send information between
an interaction log and a custom console component.. This method is only available in API version 31.0 or later.
Returns the attached data of a call represented by the call object ID or null if there isn’t an active call. The data is returned in JSON format. This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Returns any active call object IDs in the order in which they arrived or null if there aren’t any active calls. This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Registers a function that is called when a call begins (comes in). This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Registers a function that is called when a call ends. This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Registers a function that is fired when an interaction log saves a call log. Use to get information or send information between an interaction log and a custom console component. This method is only available in API version 31.0 or later.
Registers a function that is fired when a message is sent with the sendCTIMessage()
. Use to get information or send information between an interaction log and a custom console component. This method is only available in API version 31.0 or later.
Sends a message to the CTI adapter or Open CTI. This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Sets the call data associated with a call object ID. Use to get information or send information between an interaction log and a custom console component.This method is only available in API version 31.0 or later.
Sets call object IDs, in ascending order of arrival. This method is only available in API version 31.0 or later.
fireOnCallBegin()
Fires an event that notifies a call has begun. Use to get information or send information between an interaction log and a custom console component. This method is only available in API version 31.0 or later.
81
Methods for Salesforce Classic fireOnCallEnd()
Syntax sforce.console.cti.fireOnCallBegin( callObjectId:
String
, callType:
String
, callLabel:
String
,
(optional)callback:
Function
)
Arguments
Name
callObjectId callType callLabel callback
Type
string string string function
Description
The object ID of the call.
String that specifies the call type, which must be internal
, inbound
or outbound
.
String that specifies a call as it appears in the Attach Call drop-down button. For example,
Call Label — Inbound Call 12:52:31 PM
.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testFireOnCallBegin();return false" >
Click here to start a call </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testFireOnCallBegin() { sforce.console.cti.fireOnCallBegin( 'call.794937' , 'outbound' , 'label 1' );
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if firing the event is successful, false
otherwise.
fireOnCallEnd()
Fires an event that notifies a call has ended. Use to get information or send information between an interaction log and a custom console component. This method executes when fireOnCallBegin()
is called first. This method is only available in API version 31.0 or later.
82
Methods for Salesforce Classic fireOnCallLogSaved()
Syntax sforce.console.cti.fireOnCallEnd( callObjectId:
String
, callDuration:
Number
, callDisposition:
String
, (optional)callback:
Function
)
Arguments
Name
callObjectId callDuration callDisposition callback
Type
string number string function
Description
The object ID of the call.
Number specifying the duration of the call.
String representing the call’s disposition, such as call successful, left voicemail, or disconnected.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testFireOnCallEnd();return false" >
Click here to end a call </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testFireOnCallEnd() {
//Here, 'call.1' refers to a call that is in progress.
sforce.console.cti.fireOnCallEnd( 'call.1' , 60, 'Set Appointment' );
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if firing the event is successful, false
otherwise.
fireOnCallLogSaved()
Calls the eventHandler
function registered with
. Use to get information or send information between
an interaction log and a custom console component.. This method is only available in API version 31.0 or later.
83
Methods for Salesforce Classic
Syntax sforce.console.cti.fireOnCallLogSaved( id:
String
, (optional)callback:
Function
)
Arguments
Name
id callback
Type
string function
Description
The object ID of the saved call log.
JavaScript method called upon completion of the method.
fireOnCallLogSaved()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var MyCallback = function (result) { alert( 'fireOnCallLogSaved was thrown: ' + result.success);
}; function testFireOnCallLogSaved() {
// Simulates that a call log was saved by passing the task object Id as input.
sforce.console.cti.fireOnCallLogSaved( '00Txx000003qf8u' , myCallback);
} var callback = function (result) { alert( 'Call Log was saved! Object Id saved is : ' + result.id);
}; sforce.console.cti.onCallLogSaved(callback);
</script >
<a href= "#" onClick= "testFireOnCallLogSaved();return false" >
Test fireOnCallLogSaved API!
</a >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if firing the event is successful, false
otherwise.
84
Methods for Salesforce Classic getCallAttachedData()
getCallAttachedData()
Returns the attached data of a call represented by the call object ID or null if there isn’t an active call. The data is returned in JSON format.
This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Syntax sforce.console.cti.getCallAttachedData( callObjectId, getCallType, (optional) callback:
Function
)
Arguments
Name
callObjectId getCallType callback
Type
string boolean function
Description
The call object ID of the call that retrieves the attached data.
true
if the type of call is returned as either ‘INTERNAL,’ ‘INBOUND,’ or ‘OUTBOUND’; false
otherwise. This field is only available in API version 29.0 or later.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" >
/* Note: Open CTI needs to set call type to before getting it, and call type is
INTERNAL/INBOUND/OUTBOUND.
*/ var callback2 = function (result) { alert( 'Call attached data is ' + result.data + '\n Call Type is ' + result.type);
};
/* Retrieving call ID of first call that came in and
* calling getCallAttachedData() to retrieve call data.
*/ var callback1 = function (result) {
{getCallType:true});
}
}; if (result.ids && result.ids.length > 0) { sforce.console.cti.getCallAttachedData(result.ids[0], callback2,
//Note that we are using the CTI submodule here function testGetCallAttachedData() { sforce.console.cti.getCallObjectIds(callback1);
};
85
Methods for Salesforce Classic getCallObjectIds()
</script >
<h1 >CTI </h1 >
<button onclick= "testGetCallAttachedData()" >getAttachedData </button >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
data success type
Type
string boolean string
Description
The attached data of a call in JSON format.
true
if returning the attached data was successful; false
if returning the attached data wasn’t successful.
The type of call. Possible values are 'INTERNAL', 'INBOUND', and 'OUTBOUND'.
getCallObjectIds()
Returns any active call object IDs in the order in which they arrived or null if there aren’t any active calls. This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Syntax sforce.console.cti.getCallObjectIds( (optional) callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { alert( 'Active call object ids: ' + result.ids);
};
//Note that we are using the CTI submodule here sforce.console.cti.getCallObjectIds(callback);
86
Methods for Salesforce Classic onCallBegin()
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
ids success
Type
string boolean
Description
The call object IDs of active calls or null if no call is active.
true
if returning the active call object IDs was successful; false
if returning the active call object IDs wasn’t successful.
onCallBegin()
Registers a function that is called when a call begins (comes in). This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Syntax sforce.console.cti.onCallBegin( eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when a call begins.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { alert( 'Call ' + result.id + 'Just came in!' );
};
//Note that we are using the CTI submodule here sforce.console.cti.onCallBegin(callback);
</script >
</apex:page >
87
Methods for Salesforce Classic onCallEnd()
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
id
Type
string
Description
The call object ID of the call which has begun.
onCallEnd()
Registers a function that is called when a call ends. This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.
Syntax sforce.console.cti.onCallEnd( eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when a call ends.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { var str = 'Call ' + result.id + ' ended! ' ; str += 'Call duration is ' + result.duration + '. ' ; str += 'Call disposition is ' + result.disposition; alert(str);
};
//Note that we are using the CTI submodule here sforce.console.cti.onCallEnd(callback);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
88
Methods for Salesforce Classic
Name
id duration disposition
Type
string string string
Description
The call object ID of the call which has ended.
The duration of the call.
The disposition of the call.
onCallLogSaved()
onCallLogSaved()
Registers a function that is fired when an interaction log saves a call log. Use to get information or send information between an interaction log and a custom console component. This method is only available in API version 31.0 or later.
Syntax sforce.console.cti.onCallLogSaved( eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
For a standard interaction log, eventHandler
is a function that is executed when a call log is saved. For a custom interaction log, eventHandler
is a function that is executed when the fireOnCallLogSaved
API is called in your Visualforce page.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { alert( 'Call Log was saved! Object Id saved is : ' + result.id);
}; sforce.console.cti.onCallLogSaved(callback);
</script >
<p >Registered onCallLogSaved listener...
</p >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
89
Methods for Salesforce Classic
Name
id
Type
string
Description
Call log object ID that was saved.
onSendCTIMessage()
onSendCTIMessage()
Registers a function that is fired when a message is sent with the
. Use to get information or send information
between an interaction log and a custom console component. This method is only available in API version 31.0 or later.
Syntax sforce.console.cti.onSendCTIMessage( eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when a message is sent with the sendCTIMessage() method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { alert( 'sendCTIMessage API sent the following message: ' + result.message);
}; sforce.console.cti.onSendCTIMessage(callback); function sendCTIMessage() { sforce.console.cti.sendCTIMessage( 'sending a message to CTI' );
}
</script >
<a href= "#" onClick= "sendCTIMessage();return false" >
Send a message to see your listener receiving it!
</a >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
90
Methods for Salesforce Classic
Name
message
Type
string
Description
The message that was sent with the sendCTIMessage()
method.
sendCTIMessage()
sendCTIMessage()
Sends a message to the CTI adapter or Open CTI. This method is for computer-telephony integration (CTI); it’s only available in API version
24.0 or later.
Syntax sforce.console.cti.sendCTIMessage( msg, (optional) callback:
Function
)
Arguments
Name
msg callback
Type
string function
Description
Message to send to the adapter.
JavaScript method called when the message is sent.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { if (result.success) { alert( 'CTI message was sent successfully!' );
} else { alert( 'CTI message was not sent successfully.' );
}
};
//Note that we are using the CTI submodule here sforce.console.cti.sendCTIMessage('/ANSWER?LINE_NUMBER= 1 ', callback);
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
91
Methods for Salesforce Classic
Name
success
Type
boolean setCallAttachedData()
Description
true
if sending the message was successful; false
if sending the message wasn’t successful.
setCallAttachedData()
Sets the call data associated with a call object ID. Use to get information or send information between an interaction log and a custom console component.This method is only available in API version 31.0 or later.
Syntax sforce.console.cti.setCallAttachedData( callObjectId:
String
, callData:
JSON string
callType:
String
, (optional)callback:
Functional
)
Arguments
Name
callObjectId callData callType callback
Type
string string string function
Description
The object ID of the call.
JSON string that specifies the data to attach to the call.
String that specifies the call type, such as internal
, inbound
, or outbound
.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCallAttachedData();return false" >
Click here to set call attached data </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCallAttachedData() {
//callData must be a JSON string. We assume that your browser has
//access to a JSON library.
var callData = JSON.stringify({ "ANI" : "4155551212" , "DNIS" : "8005551212" });
}
</script >
</apex:page >
//Set the call attached data associated to call id 'call.1' sforce.console.cti.setCallAttachedData( 'call.1' , callData, 'outbound' );
92
Methods for Salesforce Classic setCallObjectIds()
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the event firing was successful; false
otherwise.
setCallObjectIds()
Sets call object IDs, in ascending order of arrival. This method is only available in API version 31.0 or later.
Syntax sforce.console.cti.setCallObjectIds( callObjectIds:
Array
, callback:
Function
)
Arguments
Name
callObjectId callback
Type
array function
Description
An array of string IDs specifying the calls to set.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCallObjectIds();return false" >
Click here to set call object Ids </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function checkResult(result) { if (result.success) { alert( 'Call object ids set successfully!' );
} else { alert( 'Call object ids cannot be set!' );
}
} function testSetCallObjectIds() { sforce.console.cti.setCallObjectIds([ 'call.1' , 'call.2' , 'call.3' ], checkResult);
}
</script >
</apex:page >
93
Methods for Salesforce Classic Methods for Application-Level Custom Console Components
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if setting the call IDs was successful; false
otherwise.
Methods for Application-Level Custom Console Components
Custom console components let you customize, extend, or integrate the footer, sidebars, highlights panels, and interaction logs of a
Salesforce console using Visualforce, canvas apps, lookup fields, or related lists. Administrators can add components to either:
•
Page layouts to display content on specific pages
•
Salesforce console apps to display content across all pages and tabs
For more information, see “Customize a Console with Custom Components in Salesforce Classic” in the Salesforce Help.
IN THIS SECTION:
Adds a browser tab title to a list of titles, which rotates every three seconds. This method is only available in API version 28.0 or later.
blinkCustomConsoleComponentButtonText()
Blinks a button’s text on an application-level custom console component that’s on a page. This method is only available in API version
25.0 or later.
isCustomConsoleComponentPoppedOut()
Determines if a custom console component is popped out from a browser. To use this method, multi-monitor components must be turned on. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce Classic” in the online help. This method is only available in API version 30.0 or later.
isCustomConsoleComponentWindowHidden()
Determines if the application-level custom console component window is hidden. This method is available in API versions 25.0
through 31.0.
isCustomConsoleComponentHidden()
Determines if the application-level custom console component window is hidden. This method is available in API version 32.0 and later. In API version 31.0 and earlier, this method was called isCustomConsoleComponentWindowHidden()
.
Determines if the page is in an application-level custom console component. This method is only available in API version 25.0 or later.
onCustomConsoleComponentButtonClicked()
Registers a function to call when a button is clicked on an application-level custom console component. This method is only available in API version 25.0 or later.
Registers a function to call when the focus of the browser changes to a different primary tab. This method is only available in API version 25.0 or later.
94
Methods for Salesforce Classic addToBrowserTitleQueue()
Removes a browser tab title from the list of titles, which rotates every three seconds. This method is only available in API version
28.0 or later.
Executes the selected macro in the macro widget. This method is only available in API version 36.0 or later.
scrollCustomConsoleComponentButtonText()
Scrolls a button’s text on an application-level custom console component that’s on a page. This method is only available in API version 25.0 or later.
Selects and displays a specific macro in the macro widget. This method is only available in API version 36.0 or later.
setCustomConsoleComponentButtonIconUrl()
Sets the button icon URL of an application-level custom console component that’s on a page. This method is only available in API version 25.0 or later.
setCustomConsoleComponentButtonStyle()
Sets the style of a button used to launch an application-level custom console component that’s on a page. This method is only available in API version 25.0 or later.
setCustomConsoleComponentButtonText()
Sets the text on a button used to launch an application-level custom console component that’s on a page. This method is only available in API version 25.0 or later.
setCustomConsoleComponentHeight()
Sets the window height of an application-level custom console component that’s on a page. This method is available in API version
32.0 or later.
setCustomConsoleComponentVisible()
Sets the window visibility of an application-level custom console component that’s on a page. This method is available in API version
32.0 and later. In API version 31.0 and earlier, this method was called setCustomConsoleComponentWindowVisible()
.
setCustomConsoleComponentWidth()
Sets the window width of an application-level custom console component that’s on a page. This method is available in API version
32.0 or later.
setCustomConsoleComponentPopoutable()
Sets a custom console component to be popped out or popped into a browser. To use this method, multi-monitor components must be turned on. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce Classic” in the online help. This method is only available in API version 30.0 or later.
setCustomConsoleComponentWindowVisible()
Sets the window visibility of an application-level custom console component that’s on a page. This method is available in API versions
25.0 through 31.0.
Shows or hides a console sidebar based on tabId
and region. This method is available in API version 33.0 or later.
addToBrowserTitleQueue()
Adds a browser tab title to a list of titles, which rotates every three seconds. This method is only available in API version 28.0 or later.
95
Methods for Salesforce Classic blinkCustomConsoleComponentButtonText()
Syntax sforce.console.addToBrowserTitleQueue( title:
String
, callback:
Function
)
Arguments
Name
title callback
Type
string function
Description
Browser tab title that is displayed.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testAddToBrowserTitleQueue();return false" >
Click here to enqueue a browser title </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testAddToBrowserTitleQueue() { var title = 'TestTitle' ; sforce.console.addToBrowserTitleQueue(title);
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success callback
Type
boolean function
Description
If true
, the title was successfully added to the browser title queue. If false
, the title wasn’t added to the browser title queue.
JavaScript method that’s called upon completion of the method.
blinkCustomConsoleComponentButtonText()
Blinks a button’s text on an application-level custom console component that’s on a page. This method is only available in API version
25.0 or later.
Syntax sforce.console.blinkCustomConsoleComponentButtonText(alternateText:
String
, interval:number,
(optional)callback:
Function
)
96
Methods for Salesforce Classic
Arguments
Name
alternateText interval callback
Type
string number function isCustomConsoleComponentPoppedOut()
Description
The alternate text to display when the button text blinks.
Controls how often the text blinks in milliseconds.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testBlinkCustomConsoleComponentButtonText();return false" >
Click here to blink the button text on a custom console component </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testBlinkCustomConsoleComponentButtonText() {
//Blink the custom console component button text sforce.console.blinkCustomConsoleComponentButtonText( 'Hello World' , 10, function(result){ if (result.success) {
}
});
</script >
</apex:page > alert( 'The text blinking starts!' );
} else {
} alert( 'Could not initiate the text blinking!' );
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if blinking, the button text was successful; false
if blinking the button text wasn't successful.
isCustomConsoleComponentPoppedOut()
Determines if a custom console component is popped out from a browser. To use this method, multi-monitor components must be turned on. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce Classic” in the online help. This method is only available in API version 30.0 or later.
97
Methods for Salesforce Classic isCustomConsoleComponentWindowHidden()
Syntax sforce.console.isCustomConsoleComponentPoppedOut (callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "checkPoppedOut(); return false;" >
Is this component popped out?
</A > <BR/ >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function checkResult(result) { if (result.success) { alert( 'Is this component popped out: ' + result.poppedOut);
} else { alert( 'Error invoking this method. Check the browser developer console for more information.' );
}
} function checkPoppedOut() { sforce.console.isCustomConsoleComponentPoppedOut(checkResult);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success poppedOut
Type
boolean boolean
Description
true
if returning the component’s pop out status was successful; false
otherwise.
true
if the component is popped out; false
otherwise.
isCustomConsoleComponentWindowHidden()
Determines if the application-level custom console component window is hidden. This method is available in API versions 25.0 through
31.0.
98
Methods for Salesforce Classic isCustomConsoleComponentWindowHidden()
Note: If this method is called from a popped out component in a Salesforce console where multi-montior components is turned on, nothing will happen. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce
Classic” in the online help. Starting in API version 32.0, this method is no longer available and has been replaced by isCustomConsoleComponentHidden()
. For more information, see “ isCustomConsoleComponentHidden()
Syntax sforce.console.isCustomConsoleComponentWindowHidden((optional) callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testIsCustomConsoleComponentWindowHidden();return false" >
Click here to check if the custom console component window is hidden </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testIsCustomConsoleComponentWindowHidden() { sforce.console.isCustomConsoleComponentWindowHidden(checkWindowVisibility);
} var checkWindowVisibility = function checkWindowVisibility(result) {
//Display the window visibility if (result.success) { alert( 'Is window hidden: ' + result.hidden);
} else { alert( 'Error!' );
}
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
hidden
Type
boolean
Description
true
if the custom console component window is hidden; false
if the custom console component window is visible.
99
Methods for Salesforce Classic
Name
success
Type
boolean isCustomConsoleComponentHidden()
Description
true
if returning the custom console component window visibility was successful; false
if returning the custom console component window visibility wasn't successful.
isCustomConsoleComponentHidden()
Determines if the application-level custom console component window is hidden. This method is available in API version 32.0 and later.
In API version 31.0 and earlier, this method was called isCustomConsoleComponentWindowHidden()
.
Syntax sforce.console.isCustomConsoleComponentHidden((optional) callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testIsCustomConsoleComponentHidden();return false" >
Click here to check if the custom console component window is hidden </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testIsCustomConsoleComponentHidden() { sforce.console.isCustomConsoleComponentHidden(checkWindowVisibility);
} var checkWindowVisibility = function checkWindowVisibility(result) {
//Display the window visibility if (result.success) { alert( 'Is window hidden: ' + result.hidden);
} else { alert( 'Error!' );
}
}
</script >
</apex:page >
100
Methods for Salesforce Classic isInCustomConsoleComponent()
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
hidden success
Type
boolean boolean
Description
true
if the custom console component window is hidden; false
if the custom console component window is visible.
true
if the isCustomConsoleComponentHidden()
call was successful; false
if the isCustomConsoleComponentHidden()
call wasn’t successful.
isInCustomConsoleComponent()
Determines if the page is in an application-level custom console component. This method is only available in API version 25.0 or later.
Syntax sforce.console.isInCustomConsoleComponent((optional) callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testIsInCustomConsoleComponent();return false" >
Click here to check if the page is in an app-level custom console component </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testIsInCustomConsoleComponent() { sforce.console.isInCustomConsoleComponent(checkInComponent);
} var checkInComponent = function checkInComponent(result) {
//Check if in component alert( 'Is in custom console component: ' + result.inCustomConsoleComponent);
};
</script >
101
Methods for Salesforce Classic onCustomConsoleComponentButtonClicked()
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name Type
inCustomConsoleComponent boolean success boolean
Description
true
if the page is in a custom console component; false
if the page isn’t in a custom console component.
true
if returning the page status was successful; false
if returning the page status wasn't successful.
onCustomConsoleComponentButtonClicked()
Registers a function to call when a button is clicked on an application-level custom console component. This method is only available in API version 25.0 or later.
Syntax sforce.console.onCustomConsoleComponentButtonClicked(eventHandler:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called when a button is clicked on a custom console component.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'The Custom Console Component button is clicked. The component ID is: ' + result.id +
' and the component window is: ' + (result.windowHidden ?
'hidden' :
'visible' ));
}; sforce.console.onCustomConsoleComponentButtonClicked(eventHandler);
</script >
</apex:page >
102
Methods for Salesforce Classic onFocusedPrimaryTab()
Event Handler Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
id windowHidden
Type
string boolean
Description
The ID of the custom console component which includes the page.
true
if the custom console component window is hidden after the button is clicked; false
if the custom console component window is visible after the button is clicked.
onFocusedPrimaryTab()
Registers a function to call when the focus of the browser changes to a different primary tab. This method is only available in API version
25.0 or later.
Syntax sforce.console.onFocusedPrimaryTab(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when the focus of the browser changes to a different primary tab.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'Focus changed to a different primary tab. The primary tab ID is:'
+ result.id + 'and the object Id is:' + result.objectId);
}; sforce.console.onFocusedPrimaryTab(eventHandler);
</script >
</apex:page >
Event Handler Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
103
Methods for Salesforce Classic
Name
id objectId
Type
string string removeFromBrowserTitleQueue()
Description
The ID of the primary tab on which the browser is focused.
The object ID of the primary tab on which the browser is focused or null if no object exists.
removeFromBrowserTitleQueue()
Removes a browser tab title from the list of titles, which rotates every three seconds. This method is only available in API version 28.0 or later.
Syntax sforce.console.removeFromBrowserTitleQueue( title:
String
, callback:
Function
)
Arguments
Name
title callback
Type
string function
Description
Browser tab title to remove.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" >
<A HREF= "#" onClick= "testAddToBrowserTitleQueue();return false" > {
Click here to enqueue a browser title </A >
<A HREF= "#" onClick= "testRemoveFromBrowserTitleQueue();return false" >
Click here to remove browser title </A > var title = 'TestTitle' ; function testAddToBrowserTitleQueue() { sforce.console.addToBrowserTitleQueue(title);
} function testRemoveFromBrowserTitleQueue() { sforce.console.removeFromBrowserTitleQueue(title);
}
</script >
</apex:page >
104
Methods for Salesforce Classic runSelectedMacro()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
success callback
Type
boolean function
Description
If true
, the title was successfully removed from the browser title queue. If false
, the title wasn’t removed from the browser title queue.
JavaScript method that’s called upon completion of the method.
runSelectedMacro()
Executes the selected macro in the macro widget. This method is only available in API version 36.0 or later.
Syntax sforce.console.runSelectedMacro ((optional)callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method that is called when the method is completed
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "executeInWidget();return false" >Click here to run a macro </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function executeInWidget() { sforce.console.runSelectedMacro();
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
cause success
Type
string boolean
Description
Explanation of function failure, if applicable true
if running the macro was successful; false
otherwise
105
Methods for Salesforce Classic scrollCustomConsoleComponentButtonText()
scrollCustomConsoleComponentButtonText()
Scrolls a button’s text on an application-level custom console component that’s on a page. This method is only available in API version
25.0 or later.
Syntax sforce.console.scrollCustomConsoleComponentButtonText(interval:number, pixelsToScroll:number, isLeftScrolling: boolean , (optional)callback:
Function
)
Arguments
Name
interval pixelsToScroll isLeftScrolling callback
Type
number number boolean function
Description
Controls how often the button text is scrolled in milliseconds.
Controls how many pixels the button text scrolls.
If true
, the text scrolls left. If false
, the text scrolls right.
JavaScript method that’s called upon completion of the method.
Tip:
Try to give buttons short names. Scrolling is limited to the width of the button. If a button name is too long, scrolling can restart before the name finishes displaying.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testScrollCustomConsoleComponentButtonText();return false" >
Click here to scroll the button text on a custom console component </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testScrollCustomConsoleComponentButtonText() {
//Scroll the custom console component button text from right to left sforce.console.scrollCustomConsoleComponentButtonText(500, 10, true, function(result){ if (result.success) {
}
});
</script >
</apex:page > alert( 'The text scrolling starts!' );
} else {
} alert( 'Could not initiate the text scrolling!' );
106
Methods for Salesforce Classic selectMacro()
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if scrolling the button text was successful; false
if scrolling the button text wasn't successful.
selectMacro()
Selects and displays a specific macro in the macro widget. This method is only available in API version 36.0 or later.
Syntax sforce.console.selectMacro(macroId:String, (optional)callback:
Function
)
Arguments
Name
callback macroID
Type
function string
Description
JavaScript method that is called when the method is completed
ID of the macro that’s selected
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "openInWidget('0JZ00123456789A');return false" >Click here to select a macro </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function openInWidget(id) { sforce.console.selectMacro(id);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
cause success
Type
string boolean
Description
Explanation of function failure, if applicable true
if selecting the macro was successful; false
otherwise
107
Methods for Salesforce Classic setCustomConsoleComponentButtonIconUrl()
setCustomConsoleComponentButtonIconUrl()
Sets the button icon URL of an application-level custom console component that’s on a page. This method is only available in API version
25.0 or later.
Syntax sforce.console.setCustomConsoleComponentButtonIconUrl(iconURL:
String
,
(optional)callback:
Function
)
Arguments
Name
iconUrl callback
Type
string function
Description
A URL that points to an image that’s used as a button to launch a custom console component.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCustomConsoleComponentButtonIconUrl();return false" >
Click here to set the custom console component button icon </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCustomConsoleComponentButtonIconUrl() { sforce.console.setCustomConsoleComponentButtonIconUrl( 'http://imageserver/img.png' );
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if setting the button icon URL was successful; false
if setting the button icon URL wasn't successful.
108
Methods for Salesforce Classic setCustomConsoleComponentButtonStyle()
setCustomConsoleComponentButtonStyle()
Sets the style of a button used to launch an application-level custom console component that’s on a page. This method is only available in API version 25.0 or later.
Syntax sforce.console.setCustomConsoleComponentButtonStyle(style:
String
, (optional)callback:
Function
)
Arguments
Name
style callback
Type
string function
Description
The style of a button used to launch a custom console component. The styles supported include font, font color, and background color. Font and font color isn’t available for Internet Explorer
®
7.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCustomConsoleComponentButtonStyle();return false" >
Click here to set the style of a button used to launch a custom console component </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCustomConsoleComponentButtonStyle() { sforce.console.setCustomConsoleComponentButtonStyle( 'background:red;' );
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if setting the button style was successful; false
if setting the button style wasn't successful.
109
Methods for Salesforce Classic setCustomConsoleComponentButtonText()
setCustomConsoleComponentButtonText()
Sets the text on a button used to launch an application-level custom console component that’s on a page. This method is only available in API version 25.0 or later.
Syntax sforce.console.setCustomConsoleComponentButtonText(text:
String
, (optional)callback:
Function
)
Arguments
Name
text callback
Type
string function
Description
Text that’s displayed on a button used to launch a custom console component.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCustomConsoleComponentButtonText();return false" >
Click here to set the text on a button used to launch a custom console component </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCustomConsoleComponentButtonText() {
//Change the custom console component button text to 'Hello World' sforce.console.setCustomConsoleComponentButtonText( 'Hello World' );
}
</script >
</apex:page >
Response
Name
success
Type
boolean
Description
true
if setting the button text was successful; false
if setting the button text wasn't successful.
setCustomConsoleComponentHeight()
Sets the window height of an application-level custom console component that’s on a page. This method is available in API version 32.0
or later.
110
Methods for Salesforce Classic setCustomConsoleComponentVisible()
Note: If this method is called from a popped out component in a Salesforce console where multi-monitor components is turned on, nothing will happen. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce
Classic” in the Salesforce Help.
Syntax sforce.console.setCustomConsoleComponentHeight( height:
number
, (optional)callback:
Function
)
Arguments
Name
height callback
Type
number function
Description
The new height in pixels.
Javascript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCustomConsoleComponentHeight();return false" >
Click here to set the custom console component height to 100px </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCustomConsoleComponentHeight() {
// Set the custom console component height sforce.console.setCustomConsoleComponentHeight(100);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the method call was successful; false
otherwise.
setCustomConsoleComponentVisible()
Sets the window visibility of an application-level custom console component that’s on a page. This method is available in API version
32.0 and later. In API version 31.0 and earlier, this method was called setCustomConsoleComponentWindowVisible()
.
111
Methods for Salesforce Classic setCustomConsoleComponentWidth()
Syntax sforce.console.setCustomConsoleComponentVisible(visible:
Boolean
,
(optional)callback:
Function
)
Arguments
Name
visible callback
Type
boolean function
Description
true
to make the custom console component window visible, false
to hide the custom console component window.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCustomConsoleComponentVisible();return false" >
Click here to make the custom console component window visible </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCustomConsoleComponentVisible() {
// Make the custom console component window visible sforce.console.setCustomConsoleComponentVisible(true);
}
</script >
</apex:page >
Response
Name
success
Type
boolean
Description
true
if setting the button window visibility was successful; false
if setting the button window visibility wasn't successful.
setCustomConsoleComponentWidth()
Sets the window width of an application-level custom console component that’s on a page. This method is available in API version 32.0
or later.
Note: If this method is called from a popped out component in a Salesforce console where multi-monitor components is turned on, nothing will happen. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce
Classic” in the Salesforce Help.
112
Methods for Salesforce Classic setCustomConsoleComponentPopoutable()
Syntax sforce.console.setCustomConsoleComponentWidth( width:
number
, callback:
Function
)
Arguments
Name
width callback
Type
number function
Description
The new width in pixels.
Javascript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCustomConsoleComponentWidth();return false" >
Click here to set the custom console component width to 100px </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCustomConsoleComponentWidth() {
// Set the custom console component width sforce.console.setCustomConsoleComponentWidth(100);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the method call was successful; false
otherwise.
setCustomConsoleComponentPopoutable()
Sets a custom console component to be popped out or popped into a browser. To use this method, multi-monitor components must be turned on. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce Classic” in the online help. This method is only available in API version 30.0 or later.
Syntax sforce.console.setCustomConsoleComponentPopoutable(popoutable:
Boolean
,
(optional)callback:
Function
)
113
Methods for Salesforce Classic
Arguments
Name
popoutable callback
Type
boolean function setCustomConsoleComponentPopoutable()
Description
If true
, the component can be popped out or popped into a browser. If false
, the component cannot be popped out or popped into a browser.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "enablePopout(); return false;" >
Click here to enable pop out or pop in functionality </A > <BR/ >
<A HREF= "#" onClick= "disablePopout(); return false;" >
Click here to disable pop out or pop in functionality </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function checkResult(result) { if (result.success) { alert( 'The method was successfully invoked.' );
} else { alert( 'Error while invoking this method. Check the browser developer console for more information.' );
}
} function enablePopout() { sforce.console.setCustomConsoleComponentPopoutable(true, checkResult);
} function disablePopout() { sforce.console.setCustomConsoleComponentPopoutable(false, checkResult);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if enabling pop out or pop in functionality for the component was successful; false
otherwise.
114
Methods for Salesforce Classic setCustomConsoleComponentWindowVisible()
setCustomConsoleComponentWindowVisible()
Sets the window visibility of an application-level custom console component that’s on a page. This method is available in API versions
25.0 through 31.0.
Note: If this method is called from a popped out component in a Salesforce console where multi-montior components is turned on, nothing will happen. For more information, see “Turn On Multi-Monitor Components for a Salesforce Console in Salesforce
Classic” in the Salesforce Help. Starting in API version 32.0, this method is no longer available and has been replaced by setCustomConsoleComponentVisible()
. For more information, see
setCustomConsoleComponentVisible()
Syntax sforce.console.setCustomConsoleComponentWindowVisible(visible:
Boolean
,
(optional)callback:
Function
)
Arguments
Name
visible callback
Type
boolean function
Description
true
to make the custom console component window visible, false
to hide the custom console component window.
JavaScript method that’s called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<A HREF= "#" onClick= "testSetCustomConsoleComponentWindowVisible();return false" >
Click here to make the custom console component window visible </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testSetCustomConsoleComponentWindowVisible() {
//Make the custom console component window visible sforce.console.setCustomConsoleComponentWindowVisible(true);
}
</script >
</apex:page >
Response
Name
success
Type
boolean
Description
true
if setting the button window visibility was successful; false
if setting the button window visibility wasn't successful.
115
Methods for Salesforce Classic setSidebarVisible()
setSidebarVisible()
Shows or hides a console sidebar based on tabId
and region. This method is available in API version 33.0 or later.
Syntax sforce.console.setSidebarVisible( visible:
Boolean
, (optional)tabId:
String
,
(optional)region:
String
, (optional)callback:
Function
)
Arguments
Name
visible tabId region callback
Type
boolean string string function
Description
true
to show the sidebar or false
to hide the sidebar.
The ID of the tab on which to show or hide the sidebar.
The region on the console where the sidebar is located, such as left or right, top or bottom. Regions are represented as:
•
sforce.console.Region.LEFT
•
sforce.console.Region.RIGHT
•
sforce.console.Region.TOP
•
sforce.console.Region.BOTTOM
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var callback = function (result) { if (result.success) { alert( 'Congratulations!' );
}else { alert( 'something is wrong!' );
}
}; function setSidebarVisible() { sforce.console.setSidebarVisible(true, 'scc-st-1' ,sforce.console.Region.LEFT,callback);
}
</script >
<A HREF= "#" onClick= "setSidebarVisible(); return false" >SetSidebarToExpand </A >
</apex:page >
116
Methods for Salesforce Classic Methods for Push Notifications
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if the method call was successful; false
otherwise.
Methods for Push Notifications
Push notifications are visual indicators on lists and detail pages in a console that show when a record or field has changed during a user’s session. For example, if two support agents are working on the same case, and one agent changes the
Priority
, a push notification appears to the other agent so he or she spots the change and doesn’t duplicate the effort.
When administrators set up a Salesforce console, they choose when push notifications display, and which objects and fields trigger push notifications. Developers can use push notification methods to customize push notifications beyond the default visual indicators supplied by Salesforce. For example, developers can use the methods below to create personalized notifications about objects accessible to specific console users, thereby eliminating the need for email notifications. For more information, see “Configure Push Notifications for a Salesforce Console in Salesforce Classic” in the Salesforce Help.
Consider the following when using push notification methods:
•
Push notification listener response is only available for the objects and fields selected to trigger push notifications for a console.
•
When a Visualforce page includes a listener added by the addPushNotificationListener()
method, the page receives notifications. The listener receives notifications when there is an update by any user to the objects selected for triggering console push notifications and the current user has access to the modified record. This functionality is slightly different from push notifications set up in the Salesforce user interface in that:
–
Listeners receive update notifications for changes made by all users.
–
Listeners receive notifications when an object’s fields are updated or created, even if those fields aren’t selected to trigger push notifications; and the notifications don’t include details about what changed. For example, if
Status
on the Case object is set to trigger a push notification, but
Priority
on the Case object changes, a listener receives a notification that the case changed without specifying details.
–
Listeners don’t obey the
Choose How Lists Refresh
and
Choose How Detail Pages Refresh
push notifications settings in a Salesforce console.
–
The only way to stop receiving notifications is to remove listeners using the removePushNotificationListener() method.
•
Push notifications aren't available in the console in Professional Edition.
IN THIS SECTION:
Adds a listener for a push notification. A user can only register a listener once until he or she removes the listener, or the listener is removed by another user. This method is only available in API version 26.0 or later.
removePushNotificationListener()
Removes a listener that gets added for a push notification. This method is only available in API version 26.0 or later.
117
Methods for Salesforce Classic addPushNotificationListener()
addPushNotificationListener()
Adds a listener for a push notification. A user can only register a listener once until he or she removes the listener, or the listener is removed by another user. This method is only available in API version 26.0 or later.
For more information on push notifications, see
Methods for Push Notifications
on page 117.
Syntax sforce.console.addPushNotificationListener( objects: array, eventHandler:
Function
)
Arguments
Name
objects eventHandler
Type
array function
Description
Objects set to receive notifications.
JavaScript method called when there is a push notification.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'There is a push notification of object: ' + result.Id);
};
//Add a push notification listener for Case and Account sforce.console.addPushNotificationListener([ 'Case' , 'Account' ], eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method.
Name
id entityType
Type
string string
Description
The object ID of the push notification.
The type of object included in the push notification. For example, Account or Contact.
Objects available for push notifications are determined by the administrator who set up a Salesforce console. For more information, see “Configure Push Notifications for a Salesforce Console in Salesforce Classic” in the Salesforce online help.
118
Methods for Salesforce Classic
Name
Type
Type
string removePushNotificationListener()
Description
The field of the object included in the push notification. For example, the
Account
Name
field on Account. Notifications occur when the field is either updated or created.
Fields on objects available for push notifications are determined by the administrator who set up a Salesforce console. For more information, see “Configure Push
Notifications for a Salesforce Console in Salesforce Classic” in the Salesforce online help.
The user ID of the user who last modified the object in the push notification.
LastModifiedById string
removePushNotificationListener()
Removes a listener that gets added for a push notification. This method is only available in API version 26.0 or later.
For more information on push notifications, see
Methods for Push Notifications
on page 117.
Syntax sforce.console.removePushNotificationListener((optional) callback:
Function
)
Arguments
Name
callback
Type
function
Description
A function called when the removal of the push notification listener completes.
Sample Code–Visualforce
<apex:page standardController= "Case" >
<A HREF= "#" onClick= "testRemovePushNotification();return false" >
Click here to remove push notification </A >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > function testRemovePushNotification() { sforce.console.removePushNotificationListener(removeSuccess);
} var removeSuccess = function removeSuccess(result) {
//Report whether removing the push notification listener is successful if (result.success == true) { alert( 'Removing push notification was successful' );
} else { alert( 'Removing push notification wasn' t successful ');
}
119
Methods for Salesforce Classic Methods for Console Events
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method.
Name
success
Type
boolean
Description
true
if removing the push notification listener was successful; false
if removing the push notification listener wasn’t successful.
Methods for Console Events
JavaScript can be executed when certain types of events occur in a console, such as when a user closes a tab. The following standard events are supported:
Event Description Payload
sforce.console.ConsoleEvent.OPEN_TAB
Fired when a primary tab or subtab is opened.
Available in API version 30.0 or later.
•
id
— The ID of the opened tab.
•
objectId
— The object ID of the opened tab, if available.
sforce.console.ConsoleEvent.CLOSE_TAB
Fired when a primary tab or subtab with a specified ID in the additionalParams argument is closed. Or, fired when a primary tab or subtab with no specified ID is closed.
Available in API version 30.0 or later.
•
id
— The ID of the closed tab.
•
objectID
— The object ID of the closed tab, if available.
Note: For some objects (such as Email and
Case Comment), the tab is opened and closed immediately and no object ID is generated for the tab. In those cases, this field’s value is equal to the parent’s object
ID.
•
tabObjectId
— The object ID of the closed tab, if available.
Note: tabObjectId
is generally the same as objectID
. However, for tabs that close upon submission, no tabObjectId
is generated. In those cases, the value of this field is either empty or null. For an Email, the value is empty.
For a Case Comment, the value is null.
120
Methods for Salesforce Classic
Event Description Payload
sforce.console.ConsoleEvent.CONSOLE_LOGOUT
Delays the execution of logging out of a console when a user clicks Logout. When
Logout is clicked:
1. An overlay appears, which tells a user that logout is in progress.
2. Callbacks are executed that have been registered by using sforce.console.ConsoleEvent.CONSOLE_LOGOUT
.
None
3. Console logout logic is executed.
If the callback contains synchronous blocking code, the console logout code isn’t executed until the blocking code is executed. As a best practice, avoid synchronous blocking code or long code execution during logout.
Available in API version 31.0 or later.
addEventListener()
IN THIS SECTION:
Adds a listener for a custom event type or a standard event type when the event is fired. This method adds a listener for custom event types in API version 25.0 or later; it adds a listener for standard event types in API version 30.0 or later.
Fires a custom event. This method is only available in API version 25.0 or later.
Removes a listener for a custom event type or a standard event type. This method removes a listener for custom event types in API version 25.0 or later; it removes a listener for standard event types in API version 30.0 or later.
addEventListener()
Adds a listener for a custom event type or a standard event type when the event is fired. This method adds a listener for custom event types in API version 25.0 or later; it adds a listener for standard event types in API version 30.0 or later.
For the list of standard events, see
Methods for Console Events on page 120.
Syntax sforce.console.addEventListener( eventType:
(optional)additionalParams:
Object
)
String
, eventListener:
Function
,
121
Methods for Salesforce Classic
Arguments
Name
eventType eventListener additionalParams
Type
string function object addEventListener()
Description
Custom event type for which eventListener listens.
JavaScript method called when an eventType is fired.
Optional parameters accepted by this method. The supported properties on this object are tabId
: The ID of the tab to listen for the specified event.
This argument is only available in API version 30.0 or later.
Sample Code API Version 25.0 or Later–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var listener = function (result) { alert( 'Message received from event: ' + result.message);
};
//Add a listener for the 'SampleEvent' event type sforce.console.addEventListener( 'SampleEvent' , listener);
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
message
Type
string
Description
The message which is sent with the fired event.
If the response is from a custom keyboard shortcut, the message
includes the following information on which the browser is focused, in this order:
1. Object ID of the primary tab
2. ID of the primary tab
3. Object ID of the subtab
4. ID of the subtab
For more information, see “Customize Keyboard Shortcuts for a Salesforce Console in Salesforce Classic” in the online help.
122
Methods for Salesforce Classic fireEvent()
Sample Code API Version 30.0 or Later–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var onEnclosingPrimaryTabClose = function (result) { alert( 'The enclosing primary tab is about to be closed. Tab ID: ' + result.id
+ ', Object ID: ' + (result.objectId ? result.objectId : 'not available' ));
};
//Add a listener to handle the closing of the enclosing primary tab sforce.console.getEnclosingPrimaryTabId(function (result) { if (result.id) { sforce.console.addEventListener(sforce.console.ConsoleEvent.CLOSE_TAB, onEnclosingPrimaryTabClose, { tabId : result.id });
} else { alert( 'Could not find an enclosing primary TAB!' );
}
});
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
message
Type
string
Description
The message which is sent with the fired event.
If the response is from a console event, the message
includes payload details as described in
Methods for Console Events on page 120.
If the response is from a custom keyboard shortcut, the message
includes the following information on which the browser is focused, in this order:
1. Object ID of the primary tab
2. ID of the primary tab
3. Object ID of the subtab
4. ID of the subtab
For more information, see “Customize Keyboard Shortcuts for a Salesforce Console in Salesforce Classic” in the online help.
fireEvent()
Fires a custom event. This method is only available in API version 25.0 or later.
123
Methods for Salesforce Classic
Syntax sforce.console.fireEvent( eventType:
String
, message:
String
, (optional)callback:
Function
)
Arguments
Name
eventType message callback
Type
string string function
Description
The type of custom event to fire.
The message which is sent with the fired event.
JavaScript method called when the custom event is fired.
fireEvent()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" >
<A HREF= "#" onClick= "testFireEvent(); return false;" >
Click here to fire an event of type 'SampleEvent' </A > var callback = function(result) { if (result.success) { alert( 'The custom event is fired!' );
} else { alert( 'The custom event could not be fired!' );
}
}; function testFireEvent() {
//Fire an event of type 'SampleEvent' sforce.console.fireEvent( 'SampleEvent' , 'EventMessage' , callback);
}
</script >
</apex:page >
Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name
success
Type
boolean
Description
true
if firing the event is successful, false
if firing the event wasn’t successful.
124
Methods for Salesforce Classic removeEventListener()
removeEventListener()
Removes a listener for a custom event type or a standard event type. This method removes a listener for custom event types in API version 25.0 or later; it removes a listener for standard event types in API version 30.0 or later.
For the list of standard events, see
Methods for Console Events on page 120.
Syntax sforce.console.removeEventListener( eventType:
(optional)additionalParams:Object )
String
, eventListener:
Function
,
Arguments
Name
eventType eventListener additionalParams
Type
string function object
Description
Event type for which eventListener is removed.
Event listener to remove.
Optional parameters accepted by this method. The supported properties on this object are tabId
: The ID of the tab to remove the listener for the specified event.
This argument is only available in API version 30.0 or later.
Sample Code API Version 25.0 or Later–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<A HREF= "#" onClick= "testRemoveEventListener(); return false;" >
Click here to remove an event listener for the 'SampleEvent' event type </A >
<script type= "text/javascript" > var listener = function (result) { alert( 'Message received from event: ' + result.message);
};
//Add a listener for the 'SampleEvent' event type sforce.console.addEventListener( 'SampleEvent' , listener); function testRemoveEventListener() { sforce.console.removeEventListener( 'SampleEvent' , listener);
}
</script >
</apex:page >
Response
None
125
Methods for Salesforce Classic Methods for Live Agent
Sample Code API Version 30.0 or Later–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<A HREF= "#" onClick= "testRemoveEventListener(); return false;" >
Click here to remove an event listener for the console 'CLOSE_TAB' event type </A >
<script type= "text/javascript" > var tabId;
+ ', var onEnclosingPrimaryTabClose = function (result) { alert( 'The enclosing primary tab is about to be closed. Tab ID: ' + result.id
Object ID: ' + (result.objectId ? result.objectId : ' not available '));
};
//Add a listener to handle the closing of the enclosing primary tab sforce.console.getEnclosingPrimaryTabId(function (result) { if (result.id) { tabId = result.id; sforce.console.addEventListener(sforce.console.ConsoleEvent.CLOSE_TAB, onEnclosingPrimaryTabClose, { tabId : tabId });
} else { alert( 'Could not find an enclosing primary TAB!' );
}
}); function testRemoveEventListener() { sforce.console.removeEventListener(sforce.console.ConsoleEvent.CLOSE_TAB, onEnclosingPrimaryTabClose, { tabId : tabId });
}
</script >
</apex:page >
Response
None
Methods for Live Agent
Live Agent lets you connect with customers or website visitors in real time through Web-based chat. For more information, see “Add
Live Agent to the Salesforce Console in Salesforce Classic” in the Salesforce Help.
Note:
These methods don’t work for chats routed with Omni-Channel. Chats with Omni-Channel routing use the Methods for
Omni-Channel .
126
Methods for Salesforce Classic Methods for Live Agent
IN THIS SECTION:
Accepts a chat request. Available in API version 29.0 or later. This method isn't supported with Omni-Channel in API version 37.0 or later.
Indicates that a file transfer request has been canceled by an agent. Available in API version 31.0 or later.
Declines a chat request. Available in API version 29.0 or later. This method isn't supported with Omni-Channel in API version 37.0 or later.
Ends a chat in which an agent is currently engaged. Available in API version 29.0 or later.
Returns the string of text which is currently in the agent’s text input area in the chat log of a chat with a specific chat key. Available in API version 29.0 or later.
Returns the agent's current Live Agent status, such as Online, Away, or Offline. Available in API version 29.0 or later.
Returns the chat log of a chat associated with a specific chat key. Available in API version 29.0 or later.
Returns the chat keys of the chat requests that have been assigned to an agent. Available in API version 29.0 or later.
Returns the details of the chat associated with a specific chat key. Available in API version 29.0 or later.
Returns the details of the chat associated with a specific primary tab ID. Available in API version 29.0 or later.
Returns the chat keys of the chats in which the agent is currently engaged. Available in API version 29.0 or later.
Returns the maximum chat capacity for the current agent, as specified in the agent's assigned agent configuration. Available in API version 29.0 or later.
Initiates the process of transferring a file from a customer to an agent. Available in API version 31.0 or later.
Registers a function to call when an agent sends a chat message through the Salesforce console. This method intercepts the message and occurs before it is sent to the chat visitor. Available in API version 29.0 or later.
Registers a function to call when agents change their Live Agent status, such as from Online to Away. Available in API version 29.0
or later.
Registers a function to call when a chat visitor cancels a chat request. Available in API version 29.0 or later.
Registers a function to call when a chat becomes critical to answer or a waiting chat is answered. Available in API version 29.0 or later.
127
Methods for Salesforce Classic acceptChat()
Registers a function to call when an agent declines a chat request. Available in API version 29.0 or later.
Registers a function to call when an engaged chat ends. Available in API version 29.0 or later.
Registers a function to call when an agent receives a chat request. Available in API version 29.0 or later.
Registers a function to call when an agent starts a new chat with a customer. Available in API version 29.0 or later.
Registers a function to call when an engaged chat is transferred out to another agent. Available in API version 29.0 or later.
Registers a function to call when an agent's capacity for accepting chats changes—for example, if an agent accepts a new chat, ends a currently engaged chat, or otherwise changes the number of chats to which they are assigned, or if a chat request is pushed to their chat queue. Available in API version 29.0 or later.
Registers a function to call when a custom event takes place during a chat. Available in API version 29.0 or later.
Registers a function to call when a file is transferred from a customer to an agent. Available in API version 31.0 or later.
Registers a function to call when a new message is sent from a customer, agent, or supervisor. Available in API version 29.0 or later.
Registers a function to call when the customer’s text in the chat window changes. If Sneak Peek is enabled, this function is called whenever the customer edits the text in the chat window. If Sneak Peek is not enabled, this function is called whenever a customer starts or stops typing in the chat window. Available in API version 29.0 or later.
Sends a custom event to the client-side chat window for a chat with a specific chat key. Available in API version 29.0 or later.
Sends a new chat message from the agent to a chat with a specific chat key. Available in API version 29.0 or later.
Sets the string of text in the agent’s text input area in the chat log of a chat with a specific chat key.Available in API version 29.0 or later.
Sets an agent's Live Agent status, such as Online, Away, or Offline. Available in API version 29.0 or later.
Methods for Live Agent Chat Visitors
There are a few methods available that you can use to customize the chat visitor experience for Live Agent in a custom Visualforce chat window.
acceptChat()
Accepts a chat request. Available in API version 29.0 or later. This method isn't supported with Omni-Channel in API version 37.0 or later.
128
Methods for Salesforce Classic
Syntax sforce.console.chat.acceptChat(chatKey:String, (optional)callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chat key for the chat request you wish to accept.
JavaScript method called upon completion of the method.
acceptChat()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testAcceptChat();return false;" >Accept Chat </a >
<script type= "text/javascript" > function testAcceptChat() {
//Get the value for 'myChatKey' from the getChatRequests() or onChatRequested() methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.acceptChat(chatKey, acceptSuccess);
} function acceptSuccess(result) {
//Report whether accepting the chat was succesful
};
</script >
</apex:page > if (result.success == true) { alert( 'Accepting the chat was successful' );
} else { alert( 'Accepting the chat was not successful' );
}
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if accepting the chat was successful; false
if accepting the chat wasn’t successful.
129
Methods for Salesforce Classic cancelFileTransferByAgent()
cancelFileTransferByAgent()
Indicates that a file transfer request has been canceled by an agent. Available in API version 31.0 or later.
Syntax sforce.console.chat.cancelFileTransferByAgent(chatKey:String, (optional)callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chat key for the chat for which the agent canceled the file transfer request.
JavaScript method that is called when the method is completed.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testCancelFileTransfer();return false;" >Cancel file transfer </a >
<script type= "text/javascript" > function testCancelFileTransfer() {
//Gets the value for 'myChatKey' from the getChatRequests() or onChatRequested() methods.
//These values are for example purposes only.
var chatKey = 'myChatKey' ; sforce.console.chat.cancelFileTransferByAgent(chatKey, fileSuccess);
} function fileSuccess(result) {
//Report whether canceling was successful if (result.success == true) { alert( 'Canceling file transfer was successful.' );
};
</script >
</apex:page >
} else { alert( 'Canceling file transfer was not successful.' );
}
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
130
Methods for Salesforce Classic
Name
success
Type
Boolean declineChat()
Description
true
if canceling the file transfer request was successful; false
if canceling the file transfer request wasn’t successful.
declineChat()
Declines a chat request. Available in API version 29.0 or later. This method isn't supported with Omni-Channel in API version 37.0 or later.
Syntax sforce.console.chat.declineChat(chatKey:
String
, (optional)callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chat key for the request you wish to decline.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testDeclineChat();return false;" >Decline Chat </a >
<script type= "text/javascript" > function testDeclineChat() {
//Get the value for 'myChatKey' from the getChatRequests() or onChatRequested() methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.declineChat(chatKey, declineSuccess);
} function declineSuccess(result) {
//Report whether declining the chat was succesful if (result.success == true) { alert( 'Declining the chat was successful' );
} else { alert( 'Declining the chat was not successful' );
}
};
</script >
</apex:page >
131
Methods for Salesforce Classic endChat()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if declining the event was successful; false
if declining the event wasn’t successful.
endChat()
Ends a chat in which an agent is currently engaged. Available in API version 29.0 or later.
Syntax sforce.console.chat.endChat(chatKey:
String
, (optional)callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chat key for the engaged chat you wish to end.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testEndChat();return false;" >End Chat </a >
<script type= "text/javascript" > methods.
function testEndChat() {
//Get the value for 'myChatKey' from the getEngagedChats() or onChatStarted()
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.endChat(chatKey, endSuccess);
} function endSuccess(result) {
//Report whether ending the chat was succesful if (result.success == true) { alert( 'Ending the chat was successful' );
} else { alert( 'Ending the chat was not successful' );
}
};
132
Methods for Salesforce Classic getAgentInput()
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if ending the chat was successful; false
if ending the chat wasn’t successful.
getAgentInput()
Returns the string of text which is currently in the agent’s text input area in the chat log of a chat with a specific chat key. Available in
API version 29.0 or later.
Syntax sforce.console.chat.getAgentInput(chatKey:
String
, callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chatKey
associated with the chat for which to retrieve the agent’s input text.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetAgentInput();" >Get Agent Input </a >
<script type= "text/javascript" > function testGetAgentInput() {
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.getAgentInput(chatKey, getAgentInputSuccess);
} function getAgentInputSuccess(result) {
//Report whether getting the agent 's input was successful if (result.success == true) {
133
Methods for Salesforce Classic getAgentState()
};
} else { alert( 'Getting the agent input was not successful' );
} agentInput = result.text; alert( 'The text in the agent input is: ' + agentInput);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
text success
Type
String
Boolean
Description
The text that is currently in an agent’s text input area.
true
if getting the agent’s input was successful; false
if getting the agent’s input wasn’t successful.
getAgentState()
Returns the agent's current Live Agent status, such as Online, Away, or Offline. Available in API version 29.0 or later.
Syntax sforce.console.chat.getAgentState(callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetAgentState();return false;" >Get Agent State </a >
<script type= "text/javascript" > function testGetAgentState() { sforce.console.chat.getAgentState(function(result) { if (result.success) { alert( 'Agent State:' + result.state);
134
Methods for Salesforce Classic getChatLog()
});
}
</script >
</apex:page >
} else { alert( 'getAgentState has failed' );
}
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
state success
Type
String
Boolean
Description
String representing the current agent state—for example, Online, Away, or Offline.
true
if getting the agent’s Live Agent status was successful; false
if getting the agent’s Live Agent status wasn’t successful.
getChatLog()
Returns the chat log of a chat associated with a specific chat key. Available in API version 29.0 or later.
Syntax sforce.console.chat.getChatLog(chatKey:
String
, callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chatKey
associated with the chat for which to retrieve the chat log.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetChatLog();" >Get Chat Log </a >
<script type= "text/javascript" > function testGetChatLog() {
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only
135
Methods for Salesforce Classic getChatLog() var chatKey = 'myChatKey' ; sforce.console.chat.getChatLog(chatKey, getChatLogSuccess);
} function getChatLogSuccess(result) {
//Report whether getting the chat log was succesful if (result.success == true) { chatLogMessage = result.messages[0].content; alert( 'The first message in this chatLog is: ' + chatLogMessage);
} else { alert( 'Getting the chat log was not successful' );
}
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:
Name
customEvents messages success
Type
Array of
objects
An array of custom event objects representing the custom events that occurred during a chat.
Array of
objects
Boolean
Description
An array of chat message objects containing all of the chat messages from the chat log.
true
if getting the chat log was successful; false
if getting the chat log wasn’t successful.
customEvent
The customEvent
object contains a single event from the chat log and the following properties:
Property
source type data timestamp
Type
String
String
String
Date/Time
Description
The person who initiated the custom event, either the chat visitor or the agent.
The type of custom event that occurred.
The data of the custom event that was sent to the chat; corresponds to the data argument of the liveagent.chasitor.sendCustomEvent()
method used to send this event from the chat window.
The date and time a custom event was received.
136
Methods for Salesforce Classic getChatRequests()
message
The message
object contains a single chat message from the chat log and the following properties:
Property
content name type timestamp
Type
String
String
String
Date/Time
Description
The text content of a message in the chat log.
The name of the user who sent the message in the chat log. This appears exactly as it is displayed in the chat log.
The type of message that was received, such as Agent or Visitor.
The date and time the chat message was received.
getChatRequests()
Returns the chat keys of the chat requests that have been assigned to an agent. Available in API version 29.0 or later.
Syntax sforce.console.chat.getChatRequests(callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetChatRequests();return false;" >Get Chat Requests </a >
<script type= "text/javascript" > function testGetChatRequests() { sforce.console.chat.getChatRequests(function(result) { if (result.success) { alert( 'Number of Chat Requests ' + result.chatKey.length);
} else { alert( 'getChatRequests has failed' );
}
});
}
</script >
</apex:page >
137
Methods for Salesforce Classic getDetailsByChatKey()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey success
Type
Array
Boolean
Description
Array of chatKey
values, one for each of the current chat requests.
true
if getting chat requests was successful; false
if getting chat requests wasn’t successful.
getDetailsByChatKey()
Returns the details of the chat associated with a specific chat key. Available in API version 29.0 or later.
Syntax sforce.console.chat.getDetailsByChatKey(chatKey:
String
, callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chatKey
associated with the chat for which to retrieve details.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetDetailsByChatKey();" >Get Chat Details </a >
<script type= "text/javascript" > function testGetDetailsByChatKey() {
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.getDetailsByChatKey(chatKey, getDetailsSuccess);
} function getDetailsSuccess(result) {
//Report whether accepting the chat was succesful if (result.success == true) { ipAddress = result.details.ipAddress; alert( 'The Visitor IP Address for this chat is: ' + ipAddress);
} else {
138
Methods for Salesforce Classic getDetailsByChatKey()
};
} alert( 'Getting the details was not successful' );
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
primaryTabId
success
Type
String
Object
Boolean
Description
The ID of the primary tab associated with the chat.
An object that contains all the details for a chat associated with a particular primary tab.
true
if retrieving the details was successful; false
if retrieving the details wasn’t successful.
details
The details
object contains the following properties:
Property
acceptTime breadcrumbs chatKey customDetails
ipAddress isEnded isEngaged isPushRequest
Type
Date/Time
Array of
objects
String
Array of
objects
Object
Description
The date and time an agent accepted the chat request.
An array of breadcrumb
objects representing a list of Web pages visited by the visitor before and during the chat.
The chat key associated with the chat.
An array of customDetail
objects that represent custom details that have been passed in to this chat via the Deployment API or Pre-Chat Form API.
String
Boolean
Boolean
Boolean
An object representing the details of a chat visitor’s location, derived from a geoIP lookup on the chat visitor's IP address.
The IP address of the chat visitor in dot-decimal format.
Specifies whether a chat has ended ( true
) or not ( false
).
Specifies whether a chat is currently engaged ( true
) or not ( false
).
Specifies whether a chat was routed to an agent through a push-based routing method such as Least Active or Most Available ( true
) or not ( false
).
139
Methods for Salesforce Classic
Property
isTransferringOut
Type
Boolean liveChatButtonId
String liveChatDeploymentId
String name
String requestTime
Date/Time
Object getDetailsByChatKey()
Description
Specifies whether a chat is currently in the process of being transferred to another agent ( true
) or not ( false
).
The 15-digit record ID for the chat button from which the chat request originated.
The 15-digit record ID for the deployment from which the chat request originated.
The name of the chat visitor.
The date and time the chat was requested.
An object containing information about the visitor's web browser.
breadcrumb
A breadcrumb represents a Web page viewed by a chat visitor. The breadcrumb
object contains the following properties:
Property
location time
Type
String
Date/Time
Description
The URL of a Web page viewed by a chat visitor.
The date and time a chat visitor visited a specific breadcrumb URL.
customDetail
Custom details are details have been passed into the chat through the Deployment API or Pre-Chat Form API. The customDetail object contains the following properties:
Property
label value
transcriptFields entityMaps
Type
String
Description
The name of the custom detail as specified in the Deployment API or Pre-Chat Form
API.
String The value of the custom detail as specified in the Deployment API or Pre-Chat Form
API.
Array of Strings The names of fields where the customer’s details on the chat transcript are saved.
Array of
objects
An array of pre-created records used for mapping custom detail information.
entityMap
Entities are records that are created when a customer starts a chat with an agent. You can use the API to auto-populate these records with customer details. The entityMap
object contains the following properties:
Property
entityName
Type
String
Description
The record to search for or create.
140
Methods for Salesforce Classic
Property
fieldName isFastFillable isAutoQueryable
Type
String
Boolean
Boolean isExactMatchable
Boolean getDetailsByChatKey()
Description
The name of the field associated with the details.
Specifies whether the value can be used to populate the field when an agent creates or edits a record ( true
) or not ( false
) (Live Agent console only).
If you’re using the Live Agent console, specifies whether to perform a a SOSL query
(in the Live Agent console) ( true
) or not ( false
) to find records with a fieldName
containing the value.
If you’re using the Salesforce console, specifies whether to perform a SOQL query
(in the Salesforce console) ( true
) or not ( false
) to find records with a fieldName
containing the value.
Specifies whether to only search for records that have fields exactly matching the field fieldName
( true
) or not ( false
).
geoLocation
The geoLocation
object represents the details of a chat visitor’s location. It contains the following properties:
Property
city countryCode countryName latitude longitude organization region
Type
String
String
String
String
String
String
String
Description
The name of the chat visitor’s city.
The two-digit ISO-3166 country code for the chat visitor's country.
The name of chat visitor’s country.
The chat visitor's approximate latitude.
The chat visitor's approximate longitude.
The organization name of the chat visitor's internet service provider.
The chat visitor’s region, such as state or province.
visitorInfo
The visitorInfo
object represents information about the visitor's web browser. It contains the following properties:
Property
browserName language originalReferrer screenResolution
Type
String
String
String
String
Description
The name and version of the chat visitor's web browser.
The language of the chat visitor's web browser.
The original URL of the Web page from which the chat visitor requested a chat.
The screen resolution of the chat visitor's computer, as passed by the chat visitor’s browser.
141
Methods for Salesforce Classic
Property
sessionKey
Type
String getDetailsByPrimaryTabId()
Description
the sessionKey of the visitor which will ultimately be stored on the LiveChatVisitor record as a unique reference to this live chat visitor
getDetailsByPrimaryTabId()
Returns the details of the chat associated with a specific primary tab ID. Available in API version 29.0 or later.
Syntax sforce.console.chat.getDetailsByPrimaryTabId(primaryTabId:String, callback:
Function
)
Arguments
Name
primaryTabId callback
Type
String function
Description
The ID of the primary tab associated with the chat for which to retrieve details.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetDetailsByPrimaryTabId();" >Get Chat Details </a >
<script type= "text/javascript" > function testGetDetailsByPrimaryTabId() {
//Get the value for 'myPrimaryTabId' from the getPrimaryTabIds() or getEnclosingPrimaryTabId() methods.
//These values are for example purposes only var primaryTabId = 'myPrimaryTabId' ; sforce.console.chat.getDetailsByPrimaryTabId(primaryTabId, getDetailsSuccess);
} function getDetailsSuccess(result) {
//Report whether accepting the chat was succesful if (result.success == true) { console.log(result);
} else { alert( 'Getting the details was not Succesful' );
} chatKey = result.details.chatKey; alert( 'The chatKey for this chat is: ' + chatKey);
};
142
Methods for Salesforce Classic getDetailsByPrimaryTabId()
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
primaryTabId
success
Type
String
Object
Boolean
Description
The ID of the primary tab associated with the chat.
An object that contains all the details for a chat associated with a particular primary tab.
true
if retrieving the details was successful; false
if retrieving the details wasn’t successful.
details
The details
object contains the following properties:
Property
acceptTime breadcrumbs chatKey customDetails
ipAddress isEnded isEngaged isPushRequest isTransferringOut liveChatButtonId liveChatDeploymentId
Type
Date/Time
Array of
objects
String
Array of
objects
Object
Description
The date and time an agent accepted the chat request.
An array of breadcrumb
objects representing a list of Web pages visited by the visitor before and during the chat.
The chat key associated with the chat.
An array of customDetail
objects that represent custom details that have been passed in to this chat via the Deployment API or Pre-Chat Form API.
String
Boolean
Boolean
Boolean
Boolean
String
String
An object representing the details of a chat visitor’s location, derived from a geoIP lookup on the chat visitor's IP address.
The IP address of the chat visitor in dot-decimal format.
Specifies whether a chat has ended ( true
) or not ( false
).
Specifies whether a chat is currently engaged ( true
) or not ( false
).
Specifies whether a chat was routed to an agent through a push-based routing method such as Least Active or Most Available ( true
) or not ( false
).
Specifies whether a chat is currently in the process of being transferred to another agent ( true
) or not ( false
).
The 15-digit record ID for the chat button from which the chat request originated.
The 15-digit record ID for the deployment from which the chat request originated.
143
Methods for Salesforce Classic
Property
name requestTime
Type
String
Date/Time
Object getDetailsByPrimaryTabId()
Description
The name of the chat visitor.
The date and time the chat was requested.
An object containing information about the visitor's web browser.
breadcrumb
A breadcrumb represents a Web page viewed by a chat visitor. The breadcrumb
object contains the following properties:
Property
location time
Type
String
Date/Time
Description
The URL of a Web page viewed by a chat visitor.
The date and time a chat visitor visited a specific breadcrumb URL.
customDetail
Custom details are details that have been passed into the chat through the Deployment API or Pre-Chat Form API. The customDetail object contains the following properties:
Property
label value
transcriptFields entityMaps
Type
String
String
Description
The name of the custom detail as specified in the Deployment API or Pre-Chat Form
API.
The value of the custom detail as specified in the Deployment API or Pre-Chat Form
API.
Array of Strings The names of fields where the customer’s details on the chat transcript are saved.
Array of
objects
An array of pre-created records used for mapping the custom detail information.
entityMap
Entities are records that are created when a customer starts a chat with an agent. You can use the API to auto-populate these records with customer details. The entityMap
object contains the following properties:
Property
entityName fieldName isFastFillable
Type
String
String
Boolean
Description
The record to search for or create.
The name of the field associated the details.
Specifies whether the value can be used to populate the field when an agent creates or edits a record ( true
) or not ( false
) (Live Agent console only).
144
Methods for Salesforce Classic
Property
isAutoQueryable
Type
Boolean isExactMatchable
Boolean getDetailsByPrimaryTabId()
Description
If you’re using the Live Agent console, specifies whether to perform a a SOSL query
(in the Live Agent console) ( true
) or not ( false
) to find records with a fieldName
containing the value.
If you’re using the Salesforce console, specifies whether to perform a SOQL query
(in the Salesforce console) ( true
) or not ( false
) to find records with a fieldName
containing the value.
Specifies whether to only search for records that have fields exactly matching the field fieldName
( true
) or not ( false
).
geoLocation
The geoLocation
object represents the details of a chat visitor’s location. It contains the following properties:
Property
city countryCode countryName latitude longitude organization region
Type
String
String
String
String
String
String
String
Description
The name of the chat visitor’s city.
The two-digit ISO-3166 country code for the chat visitor's country.
The name of chat visitor’s country.
The chat visitor's approximate latitude.
The chat visitor's approximate longitude.
The organization name of the chat visitor's internet service provider.
The chat visitor’s region, such as state or province.
visitorInfo
The visitorInfo
object represents information about the visitor's web browser. It contains the following properties:
Property
browserName language originalReferrer screenResolution sessionKey
Type
String
String
String
String
String
Description
The name and version of the chat visitor's web browser.
The language of the chat visitor's web browser.
The original URL of the Web page from which the chat visitor requested a chat.
The screen resolution of the chat visitor's computer, as passed by the chat visitor’s browser.
the sessionKey of the visitor which will ultimately be stored on the LiveChatVisitor record as a unique reference to this live chat visitor
145
Methods for Salesforce Classic
getEngagedChats()
Returns the chat keys of the chats in which the agent is currently engaged. Available in API version 29.0 or later.
Syntax sforce.console.chat.getEngagedChats(callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
getEngagedChats()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetEngagedChats();return false;" >Get Engaged Chats </a >
<script type= "text/javascript" > function testGetEngagedChats() { sforce.console.chat.getEngagedChats(function(result) { if (result.success) { alert( 'Number Engaged Chats: ' + result.chatKey.length);
} else { alert( 'getEngagedChats has failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey success
Type
array boolean
Description
Array of chatKey
values, one for each of the currently engaged chats.
true
if getting engaged chats was successful; false
if getting engaged chats wasn’t successful.
146
Methods for Salesforce Classic getMaxCapacity()
getMaxCapacity()
Returns the maximum chat capacity for the current agent, as specified in the agent's assigned agent configuration. Available in API version 29.0 or later.
Syntax sforce.console.chat.getMaxCapacity(callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetMaxCapacity();return false;" >Get Max Capacity </a >
<script type= "text/javascript" > function testGetMaxCapacity() { sforce.console.chat.getMaxCapacity(function(result) { if (result.success) { alert( 'max capacity ' +result.count);
} else { alert( 'getMaxCapacity failed, agent my not be online' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
count success
Type
integer boolean
Description
Agent's current, maximum chat capacity.
true
if getting the agent’s capacity was successful; false
if getting the agent’s capacity wasn’t successful.
147
Methods for Salesforce Classic
initFileTransfer()
Initiates the process of transferring a file from a customer to an agent. Available in API version 31.0 or later.
Syntax sforce.console.chat.initFileTransfer(chatKey:String, entityId:String,
(optional)callback:
Function
)
Arguments
Name
chatKey entityId callback
Type
String
String function
Description
The chat key for the chat the file is transferred from.
The ID of the transcript object to attach the transferred file to.
JavaScript method that is called when the method is completed.
initFileTransfer()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testInitFileTransfer();return false;" >Init file transfer </a >
<script type= "text/javascript" > function testInitFileTransfer() {
//Gets the value for 'myChatKey' from the getChatRequests() or onChatRequested() methods.
//These values are for example purposes only.
var chatKey = 'myChatKey' ; var entityId = 'myEntityId' ; sforce.console.chat.initFileTransfer(chatKey, entityId, fileSuccess);
} function fileSuccess(result) {
//Reports whether initiating the file transfer was successful.
if (result.success == true) { alert( 'Initiating file transfer was successful.' );
};
</script >
</apex:page >
} else { alert( 'Initiating file transfer was not successful.' );
}
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
148
Methods for Salesforce Classic
Name
success
Type
Boolean onAgentSend()
Description
true
if the request to transfer a file was sent successfully; false
if the request wasn’t sent successfully.
Note: A value of true
doesn’t necessarily mean that the file was successfully transferred to an agent. Rather, it indicates that the request to begin a file transfer was sent successfully.
onAgentSend()
Registers a function to call when an agent sends a chat message through the Salesforce console. This method intercepts the message and occurs before it is sent to the chat visitor. Available in API version 29.0 or later.
Note:
This method is only called when an agent sends a message through the chat window interface. This method doesn’t apply when a sendMessage()
method is called in the API.
Syntax sforce.console.chat.onAgentSend(chatKey:String, callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chatKey
associated with the chat for which to call a function when the agent sends a message.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { var theMessage = result.content; alert( 'The agent is attempting to send the following message: ' + result.content); sforce.console.chat.sendMessage(chatKey, theMessage) alert( 'The following message has been sent: ' + theMessage);
}
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.onAgentSend(chatKey, eventHandler);
</script >
</apex:page >
149
Methods for Salesforce Classic onAgentStateChanged()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
content name type timestamp success
Type
String
String
String
Date/Time
Boolean
Description
The text of the agent’s message.
The name of the agent who is attempting to send the message as it appears in the chat log.
The type of message that was received—for example, agent.
The date and time the agent attempted to send the chat message.
true
if firing event was successful; false
if firing event wasn’t successful.
onAgentStateChanged()
Registers a function to call when agents change their Live Agent status, such as from Online to Away. Available in API version 29.0 or later.
Syntax sforce.console.chat.onAgentStateChanged(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when the agent's Live Agent status has changed.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( "Agent's State has Changed to: " + result.state);
}; sforce.console.chat.onAgentStateChanged(eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
150
Methods for Salesforce Classic
Name
state
Type
String onChatCanceled()
Description
String that represents the agent’s current Live Agent status—for example, Online,
Away, or Offline. When an agent switches from Offline to Away, you may see two returned values (Online then Away) instead of one (Away).
true
if firing event was successful; false
if firing event wasn’t successful.
success
Boolean
onChatCanceled()
Registers a function to call when a chat visitor cancels a chat request. Available in API version 29.0 or later.
Syntax sforce.console.chat.onChatCanceled(callback:
Function
)
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'The chat request has been canceled for this chatKey: ' + result.chatKey);
} sforce.console.chat.onChatCanceled(eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey
Type
string
Description
The chat key for the chat request that has been canceled.
onChatCriticalWaitState()
Registers a function to call when a chat becomes critical to answer or a waiting chat is answered. Available in API version 29.0 or later.
151
Methods for Salesforce Classic onChatDeclined()
Syntax sforce.console.chat.onChatCanceled(chatKey:
String
, callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chatKey
associated with the chat for which the critical wait state has changed.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'This chat has reached a critical wait' );
}
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.onChatCriticalWaitState(chatKey, eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
state
Type
Boolean
Description
Indicates whether the chat is in critical wait state ( true
) or not ( false
).
onChatDeclined()
Registers a function to call when an agent declines a chat request. Available in API version 29.0 or later.
Syntax sforce.console.chat.onChatDeclined(eventHandler:
Function
)
152
Methods for Salesforce Classic
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when a chat request is declined.
onChatEnded()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'A chat request with this chatKey has been declined: ' + result.chatKey);
} sforce.console.chat.onChatDeclined(eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey success
Type
String
Boolean
Description
The chat key for the chat request that has been declined.
true
if firing event was successful; false
if firing event wasn’t successful.
onChatEnded()
Registers a function to call when an engaged chat ends. Available in API version 29.0 or later.
Syntax sforce.console.chat.onChatEnded(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when an engaged chat ends.
153
Methods for Salesforce Classic onChatRequested()
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'A chat with this chatKey has ended: ' + result.chatKey);
} sforce.console.chat.onChatEnded(eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey success
Type
String
Boolean
Description
The chat key for the engaged chat that has ended.
true
if firing event was successful; false
if firing event wasn’t successful.
onChatRequested()
Registers a function to call when an agent receives a chat request. Available in API version 29.0 or later.
Syntax sforce.console.chat.onChatRequested(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when a chat request is assigned to an agent.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'There is a new incoming chat request with this chatKey: ' + result.chatKey);
} sforce.console.chat.onChatRequested(eventHandler);
154
Methods for Salesforce Classic onChatStarted()
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey success
Type
String
Boolean
Description
The chat key for the incoming chat request.
true
if firing event was successful; false
if firing event wasn’t successful.
onChatStarted()
Registers a function to call when an agent starts a new chat with a customer. Available in API version 29.0 or later.
Usage
Syntax sforce.console.chat.onChatStarted(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when a chat request is accepted and becomes an engaged chat.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'A new engaged chat has started for this chatKey: ' + result.chatKey);
} sforce.console.chat.onChatStarted(eventHandler);
</script >
</apex:page >
155
Methods for Salesforce Classic onChatTransferredOut()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey success
Type
String
Boolean
Description
The chat key for the chat request that has become an engaged chat.
true
if firing event was successful; false
if firing event wasn’t successful.
onChatTransferredOut()
Registers a function to call when an engaged chat is transferred out to another agent. Available in API version 29.0 or later.
Syntax sforce.console.chat.onChatTransferredOut(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when a chat has been successfully transferred out to another agent.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'A chat with this chatKey has been transferred out: ' + result.chatKey);
} sforce.console.chat.onChatTransferredOut(eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
chatKey success
Type
String
Boolean
Description
The chat key for the chat that has been transferred.
true
if firing event was successful; false
if firing event wasn’t successful.
156
Methods for Salesforce Classic onCurrentCapacityChanged()
onCurrentCapacityChanged()
Registers a function to call when an agent's capacity for accepting chats changes—for example, if an agent accepts a new chat, ends a currently engaged chat, or otherwise changes the number of chats to which they are assigned, or if a chat request is pushed to their chat queue. Available in API version 29.0 or later.
Syntax sforce.console.chat.onCurrentCapacityChanged(eventHandler:
Function
)
Arguments
Name
eventHandler
Type
function
Description
JavaScript method called when the agent's capacity for accepting chats has changed.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'Capacity Changed. Current Requests + Engaged Chats is now: ' + result.count);
} sforce.console.chat.onCurrentCapacityChanged(eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
count success
Type
integer
Boolean
Description
The number of chats in which the agent is currently engaged plus the number of chat requests currently assigned to the agent.
true
if firing event was successful; false
if firing event wasn’t successful.
onCustomEvent()
Registers a function to call when a custom event takes place during a chat. Available in API version 29.0 or later.
157
Methods for Salesforce Classic onCustomEvent()
Syntax sforce.console.chat.onCustomEvent(chatKey:String, type:String, callback:
Function
)
Arguments
Name
chatKey type callback
Type
String
String function
Description
The chatKey
associated with the chat for which to call a function when a custom event takes place.
The name of the custom event you want to listen for. This should match the name of the custom event sent from the chat window.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'A new custom event has been received of type ' + result.type + ' and with data: ' + result.data );
}
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; var type = 'myCustomEventType' ; sforce.console.chat.onCustomEvent(chatKey, type, eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
type data source
Type
String
String
String
Description
The type of the custom event that was sent to this chat; corresponds to the type argument of the liveagent.chasitor.sendCustomEvent()
method used to send this event from the chat window.
The data of the custom event that was sent to this chat; corresponds to the data argument of the liveagent.chasitor.sendCustomEvent()
method used to send this event from the chat window.
The source of the custom event that was sent to this chat; corresponds to either the agent or the chat visitor, depending on who triggered the custom event.
158
Methods for Salesforce Classic
Name
timestamp success onFileTransferCompleted()
Type
Date/Time
Boolean
Description
The time and date the event was received.
true
if firing event was successful; false
if firing event wasn’t successful.
onFileTransferCompleted()
Registers a function to call when a file is transferred from a customer to an agent. Available in API version 31.0 or later.
Syntax sforce.console.chat.onFileTransferCompleted(chatKey:String, callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chat key for the chat the file was transferred from.
JavaScript method that is called when the method is complete.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testOnFileComplete();return false;" >test on file transfer complete </a >
<script type= "text/javascript" > function testOnFileComplete() {
//Gets the value for 'myChatKey' from the getChatRequests() or onChatRequested() methods.
//These values are for example purposes only.
var chatKey = 'myChatKey' ; sforce.console.chat.onFileTransferCompleted(chatKey, fileSuccess);
} function fileSuccess(result) {
//Reports status of the file transfer.
if (result.success == true) { alert( 'File transfer was successful.' );
};
</script >
</apex:page >
} else { alert( 'File transfer was not successful.' );
}
159
Methods for Salesforce Classic onNewMessage()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
attachmentId success
Type
String
Boolean
Description
The ID of the object created for the transferred file.
true
if firing event was successful; false
if firing event was unsuccessful.
onNewMessage()
Registers a function to call when a new message is sent from a customer, agent, or supervisor. Available in API version 29.0 or later.
Syntax sforce.console.chat.onNewMessage(chatKey:
String
, callback:
Function
)
Arguments
Name
chatKey callback
Type
string function
Description
The chatKey
associated with the chat for which to call a function when a new customer message is received.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'There is a new message in this chat: ' + result.content);
}
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.onNewMessage(chatKey, eventHandler);
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
160
Methods for Salesforce Classic
Name
content name type timestamp success onTypingUpdate()
Type
String
String
String
Date/Time
Boolean
Description
The text of a message in the chat log.
The name of the user who sent the message. This appears exactly as it is displayed in the chat log.
The type of message that was received, such as an Agent or Visitor message.
The date and time the message was received.
true
if firing event was successful; false
if firing event wasn’t successful.
onTypingUpdate()
Registers a function to call when the customer’s text in the chat window changes. If Sneak Peek is enabled, this function is called whenever the customer edits the text in the chat window. If Sneak Peek is not enabled, this function is called whenever a customer starts or stops typing in the chat window. Available in API version 29.0 or later.
Syntax sforce.console.chat.onTypingUpdate(chatKey:
String
, callback:
Function
)
Arguments
Name
chatKey callback
Type
String function
Description
The chatKey
associated with the chat for which to call a function when a customer begins typing a new message to the agent.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<script type= "text/javascript" > var eventHandler = function (result) { alert( 'There is a new typing update in this chat' );
}
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; sforce.console.chat.onTypingUpdate(chatKey, eventHandler);
</script >
</apex:page >
161
Methods for Salesforce Classic sendCustomEvent()
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
isTyping sneakPeek success
Type
Boolean
String
Boolean
Description
Indicates whether a chat visitor is typing ( true
) or not ( false
).
The text the chat visitor is currently typing into their input box in the chat window.
This is visible only if Sneak Peek is enabled for the agent.
true
if firing event was successful; false
if firing event wasn’t successful.
sendCustomEvent()
Sends a custom event to the client-side chat window for a chat with a specific chat key. Available in API version 29.0 or later.
Syntax sforce.console.chat.sendCustomEvent(chatKey:
String
, type:
String
, data:
String
, callback:
Function
)
Arguments
Name
chatKey type data callback
Type
String
String
String function
Description
The chatKey
associated with the chat to which to send a custom event.
The name of the custom event you want to send to the chat window.
Additional data you want to send to the chat window along with the custom event.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testSendCustomEvent();" >Send Custom Event </a >
<script type= "text/javascript" > function testSendCustomEvent() {
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; var type = 'myCustomEventType' var data = 'myCustomEventData'
162
Methods for Salesforce Classic sendMessage() sforce.console.chat.sendCustomEvent(chatKey, type, data, sendCustomEventSuccess);
} function sendCustomEventSuccess(result) {
//Report whether sending the custom event was successful if (result.success == true) { alert( 'The customEvent has been sent' );
} else { alert( 'Sending the customEvent was not successful' );
}
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if sending the custom event was successful; false
if sending the custom event wasn’t successful.
sendMessage()
Sends a new chat message from the agent to a chat with a specific chat key. Available in API version 29.0 or later.
Syntax sforce.console.chat.sendMessage(chatKey:
String
, message:
String
, callback:
Function
)
Arguments
Name
chatKey message callback
Type
String
String function
Description
The chatKey
of the chat where the agent’s message is sent.
The message you would like to send from the agent to the customer in a chat.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
163
Methods for Salesforce Classic setAgentInput()
<a href= "#" onClick= "testSendMessage();" >Send Message </a >
<script type= "text/javascript" > function testSendMessage() {
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; var text = 'This is sample text to send as a message' ; sforce.console.chat.sendMessage(chatKey, text, sendMessageSuccess);
} function sendMessageSuccess(result) {
//Report whether getting the chat log was successful if (result.success == true) { alert( 'Message Sent' );
} else { alert( 'Sending the message was not successful' );
}
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if sending the message was successful; false
if sending the message wasn’t successful.
setAgentInput()
Sets the string of text in the agent’s text input area in the chat log of a chat with a specific chat key.Available in API version 29.0 or later.
Syntax sforce.console.chat.setAgentInput(chatKey:
String
, text:
String
, callback:
Function
)
Arguments
Name
chatKey
Type
String
Description
The chatKey
associated with the chat for which to set the agent’s input text.
164
Methods for Salesforce Classic setAgentState()
Name
text callback
Type
String function
Description
The string of text which you want to set into an agent's input.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testSetAgentInput();" >Set Agent Input </a >
<script type= "text/javascript" > function testSetAgentInput() {
//Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
//These values are for example purposes only var chatKey = 'myChatKey' ; var text = 'This is example text to set the agent input' sforce.console.chat.setAgentInput(chatKey, text, setAgentInputSuccess);
} function setAgentInputSuccess(result) {
//Report whether setting the agent 's input was succesful if (result.success == true) { alert( 'The text in the agent input has been updated' );
} else { alert( 'Setting the agent input was not Succesful' );
}
};
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if setting the agent’s input was successful; false
if setting the agent’s input wasn’t successful.
setAgentState()
Sets an agent's Live Agent status, such as Online, Away, or Offline. Available in API version 29.0 or later.
165
Methods for Salesforce Classic Methods for Live Agent Chat Visitors
Syntax sforce.console.chat.setAgentState(state:
String
, (optional)callback:
Function
)
Arguments
Name
state callback
Type
String function
Description
Live Agent status you want to set the agent to—for example, Online, Away, or Offline.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testSetAgentState('Online');return false;" >Set Agent Status to
Online </a >
<script type= "text/javascript" > function testSetAgentState(state) { sforce.console.chat.setAgentState(state, function(result) { if (result.success) { alert( 'Agent State Set to Online' );
} else { alert( 'setAgentState has failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if setting the agent’s Live Agent status was successful; false
if setting the agent’s Live Agent status wasn’t successful.
Methods for Live Agent Chat Visitors
There are a few methods available that you can use to customize the chat visitor experience for Live Agent in a custom Visualforce chat window.
166
Methods for Salesforce Classic Methods for Live Agent Chat Visitors
IN THIS SECTION:
chasitor.addCustomEventListener()
Registers a function to call when a custom event is received in the chat window. Available in API version 29.0 or later.
Retrieves a list of custom events that have been received in this chat window during this chat session. Available in API version 29.0
or later.
Sends a custom event to the agent console of the agent who is currently chatting with a customer. Available in API version 29.0 or later.
chasitor.addCustomEventListener()
Registers a function to call when a custom event is received in the chat window. Available in API version 29.0 or later.
Syntax liveagent.chasitor.addCustomEventListener(type:
String
, callback:
Function
)
Arguments
Name
type callback
Type
string function
Description
The type of custom event you want to listen for.
JavaScript method called upon completion of the method.
Sample Code–Visualforce
<script type= "text/javascript" > function testAddCustomEventListener() {
//These values are for example purposes only var type = 'myCustomEventType' liveagent.chasitor.addCustomEventListener(type, customEventReceived)
} function customEventReceived(result) { eventType = result.getType(); eventData = result.getData(); alert( 'A custom event of type: ' + eventType + ' has been received with the following data: ' + eventData);
}; testAddCustomEventListener();
</script >
167
Methods for Salesforce Classic Methods for Live Agent Chat Visitors
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following methods:
Name
getType getData getSource getDate
Type
method method method method
Description
Accesses the type of the custom event that was sent to this chat window. Returns the type
argument of the sforce.console.chat.sendCustomEvent()
method used to send this event.
Accesses the data of the custom event that was sent to this chat window. Returns the data
argument of the sforce.console.chat.sendCustomEvent()
method used to send this event.
Accesses the source of the custom event that was sent to this chat window—for example, agent or chat visitor.
Accesses the date of the custom event that was sent to this chat window. Returns the date and time the event was received.
chasitor.getCustomEvents()
Retrieves a list of custom events that have been received in this chat window during this chat session. Available in API version 29.0 or later.
Syntax liveagent.chasitor.getCustomEvents()
Sample Code–Visualforce
<a href= "#" onClick= "testGetCustomEvents();" >Get Custom Events </a >
<script type= "text/javascript" > function testGetCustomEvents() { events = liveagent.chasitor.getCustomEvents(); eventsCount = events.length; alert( 'The following number of custom events have occurred: ' + eventsCount);
};
</script >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following methods and properties:
168
Methods for Salesforce Classic
Name
events getType getData getSource getDate
Methods for Live Agent Chat Visitors
Type Description
Array of event
objects
An array of event
objects. Each object represents a custom event that has occurred in this chat. Data on each message object can be accessed by the following methods:
•
getType()
•
getData()
•
getSource()
•
getDate() method method method method
Accesses the type of the custom event that was sent to this chat window. Returns the type
argument of the sforce.console.chat.sendCustomEvent()
method used to send this event.
Accesses the data of the custom event that was sent to this chat window. Returns the data
argument of the sforce.console.chat.sendCustomEvent()
method used to send this event.
Accesses the source of the custom event that was sent to this chat window—for example, agent or chat visitor.
Accesses the date of the custom event that was sent to this chat window. Returns the date and time the event was received.
chasitor.sendCustomEvent()
Sends a custom event to the agent console of the agent who is currently chatting with a customer. Available in API version 29.0 or later.
Syntax liveagent.chasitor.sendCustomEvent(type:String, data:String)
Arguments
Name
type data
Type
string string
Description
The name of the custom event to send to the agent console.
Additional data you want to send to the agent console along with the custom event.
Sample Code–Visualforce
<a href= "#" onClick= "testSendCustomEvent();" >Send Custom Event </a >
<script type= "text/javascript" > function testSendCustomEvent() { type = 'myCustomEventType' ;
169
Methods for Salesforce Classic Methods for Omni-Channel
};
</script > data = 'myCustomEventData' ; liveagent.chasitor.sendCustomEvent(type, data); alert( 'The custom event has been sent' );
Response
This method returns no responses.
Methods for Omni-Channel
Omni-Channel is a comprehensive customer service solution that lets your call center route any type of incoming work item—including cases, chats, phone calls, or leads—to the most qualified, available agents in your organization. Omni-Channel provides a customizable customer service solution that integrates seamlessly into the Salesforce console and benefits your customers and support agents.
For more information on Omni-Channel, see Set Up Omni-Channel.
IN THIS SECTION:
Accepts a work item that’s assigned to an agent. Available in API versions 32.0 and later.
Changes the status of a work item to “Closed” and removes it from the list of work items in the Omni-Channel widget. Available in
API versions 32.0 and later.
Declines a work item that’s assigned to an agent. Available in API versions 32.0 and later.
Returns a list of work items that are currently assigned to an agent and open in the agent’s workspace. Available in API versions 32.0
and later.
In API version 35.0 and later, we can retrieve an agent’s currently assigned workload. Use this method for rerouting work to available agents.
getServicePresenceStatusChannels
Retrieves the service channels that are associated with an Omni-Channel user’s current presence status. Available in API versions
32.0 and later.
Retrieves an agent’s current presence status. Available in API versions 32.0 and later.
Logs an agent into Omni-Channel with a specific presence status. Available in API versions 32.0 and later.
Logs an agent out of Omni-Channel. Available in API versions 32.0 and later.
Sets an agent's presence status to a status with a particular ID. In API version 35.0 and later, we log the user into presence if that user is not already logged in. This will remove the need for you to make additional calls.
170
Methods for Salesforce Classic acceptAgentWork
Methods for Omni-Channel Console Events
JavaScript can be executed when certain types of events occur in a console, such as when a user closes a tab. In addition to the standard methods for console events, there are a few events that are specific to Omni-Channel.
acceptAgentWork
Accepts a work item that’s assigned to an agent. Available in API versions 32.0 and later.
Syntax sforce.console.presence.acceptAgentWork(workId:
String
, (optional) callback:
function
)
Arguments
Name
workId callback
Type
String function
Description
The ID of the work item the agent accepts.
JavaScript method to call when an agent accepts the work item associated with the workId
.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testAcceptWork();return false;" >Accept Assigned Work Item </a >
<script type= "text/javascript" > function testAcceptWork() {
//First get the ID of the assigned work item to accept it sforce.console.presence.getAgentWorks(function(result) { if (result.success) { var works = JSON.parse(result.works); var work = works[0]; if (!work.isEngaged) {
//Now that we have the assigned work item ID, we can accept it sforce.console.presence.acceptAgentWork(work.workId, function(result) { if (result.success) { alert( 'Accepted work successfully' );
} else { alert( 'Accept work failed' );
}
});
} else { alert( 'The work item has already been accepted' );
}
}
});
}
171
Methods for Salesforce Classic closeAgentWork
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if accepting the work item was successful; false
if accepting the work item wasn’t successful.
closeAgentWork
Changes the status of a work item to “Closed” and removes it from the list of work items in the Omni-Channel widget. Available in API versions 32.0 and later.
Syntax sforce.console.presence.closeAgentWork(workId:
String
, (optional) callback:
function
)
Arguments
Name
workId callback
Type
String function
Description
The ID of the work item that’s closed.
JavaScript method to call when the work item associated with the workId
is closed.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testCloseWork();return false;" >Close Engaged Work Item </a >
<script type= "text/javascript" > function testCloseWork() {
//First get the ID of the engaged work item to close it sforce.console.presence.getAgentWorks(function(result) { if (result.success) { var works = JSON.parse(result.works); var work = works[0]; if (work.isEngaged) {
//Now that we have the engaged work item ID, we can close it sforce.console.presence.closeAgentWork(work.workId,function(result)
{ if (result.success) {
172
Methods for Salesforce Classic declineAgentWork
});
}
</script >
</apex:page >
} alert( 'Closed work successfully' );
} else { alert( 'Close work failed' );
}
});
} else { alert( 'The work item should be accepted first' );
}
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if closing the work item was successful; false
if closing the work item wasn’t successful.
declineAgentWork
Declines a work item that’s assigned to an agent. Available in API versions 32.0 and later.
Syntax sforce.console.presence.declineAgentWork(workId:
String
, (optional) declineReason:
String
,
(optional) callback:
function
)
Arguments
Name
workId declineReason callback
Type
String
String function
Description
The ID of the work item that the agent declines.
The provided reason for why the agent declined the work request.
JavaScript method to call when an agent declines the work item associated with the workId
.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
173
Methods for Salesforce Classic getAgentWorks
<a href= "#" onClick= "testDeclineWork();return false;" >Decline Assigned Work Item </a >
{
<script type= "text/javascript" > function testAcceptWork() {
//First, get the ID of the assigned work item to accept it sforce.console.presence.getAgentWorks(function(result) { if (result.success) { var works = JSON.parse(result.works); var work = works[0]; sforce.console.presence.declineAgentWork(work.workId, function(result)
}); if (result.success) { alert( 'Declined work successfully' );
} else { alert( 'Decline work failed' );
}
});
}
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if declining the work item was successful; false
if declining the work item wasn’t successful.
getAgentWorks
Returns a list of work items that are currently assigned to an agent and open in the agent’s workspace. Available in API versions 32.0 and later.
Syntax sforce.console.presence.getAgentWorks(callback:
function
)
Arguments
Name
callback
Type
function
Description
JavaScript method to call when the list of an agent’s work items is retrieved.
174
Methods for Salesforce Classic getAgentWorks
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetWorks();return false;" >Get Agent’s Current Work Items </a >
<script type= "text/javascript" > function testGetWorks() {
//These values are for example purposes only.
sforce.console.presence.getAgentWorks(function(result) { if (result.success) { alert( 'Get work items successful' ); var works = JSON.parse(result.works); alert( 'First Agent Work ID is: ' + works[0].workId); alert( 'Assigned Entity Id of the first Agent Work is: ' + works[0].workItemId); alert( 'Is first Agent Work Engaged: ' + works[0].isEngaged);
} else { alert( 'Get work items failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success works
Type
Boolean
JSON string of
Description
true
if retrieving the agent’s work items was successful; false
if retrieving the agent’s work items wasn’t successful.
A JSON string of work
objects that represents the work items assigned to the agent that are open in the agent’s workspace.
work
The work
object contains the following properties:
Name
workItemId workId isEngaged
Type
String
String
Boolean
Description
The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId
when it’s assigned to an agent.
The ID of a work assignment that’s routed to an agent.
Indicates whether an agent is working on a work item that’s been assigned to them
( true
) or not ( false
).
175
Methods for Salesforce Classic getAgentWorkload
getAgentWorkload
In API version 35.0 and later, we can retrieve an agent’s currently assigned workload. Use this method for rerouting work to available agents.
Syntax sforce.console.presence.getAgentWorkload(callback:
function
)
Arguments
Name
callback
Type
function
Description
JavaScript method to call when the agent’s configured capacity and work retrieved.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetAgentWorkload();return false;" >
Get Agent’s configured capacity and current workload
</a >
<script type= "text/javascript" > function testGetAgentWorkload() { sforce.console.presence.getAgentWorkload(function(result) { if (result.success) { alert( 'Retrieved Agent Configured Capacity and Current Workload successfully' ); alert( 'Agent\'s configured capacity is: ' + result.configuredCapacity); alert( 'Agent\'s currently assigned workload is: ' + result.currentWorkload);
} else { alert( 'Get Agent Workload failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
176
Methods for Salesforce Classic
Name
success
Type
Boolean configuredCapacity
Number currentWorkload
Number getServicePresenceStatusChannels
Description
true
if retrieving the agent’s work items was successful; false
if retrieving the agent’s work items wasn’t successful.
Indicates the agent’s configured capacity (work that’s assigned to the current user) through Presence Configuration.
Indicates the agent’s currently assigned workload.
work
The work
object contains the following properties:
Name
workItemId workId isEngaged
Type
String
String
Boolean
Description
The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId
when it’s assigned to an agent.
The ID of a work assignment that’s routed to an agent.
Indicates whether an agent is working on a work item that’s been assigned to them
( true
) or not ( false
).
getServicePresenceStatusChannels
Retrieves the service channels that are associated with an Omni-Channel user’s current presence status. Available in API versions 32.0
and later.
Syntax sforce.console.presence.getServicePresenceStatusChannels(callback:
function
)
Arguments
Name
callback
Type
function
Description
JavaScript method to call when the channels associated with a presence status are retrieved.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetChannels();return false;" >
Get Channels Associated with a Presence Status
</a >
177
Methods for Salesforce Classic getServicePresenceStatusId
<script type= "text/javascript" > function testGetChannels() {
//These values are for example purposes only.
sforce.console.presence.getServicePresenceStatusChannels(function(result) { if (result.success) { alert( 'Retrieved Service Presence Status Channels successfully' ); var channels = JSON.parse(result.channels);
//For example purposes, just retrieve the first channel alert( 'First channel ID is: ' + channels[0].channelId); alert( 'First channel developer name is: ' + channels[0].developerName);
});
}
</script >
</apex:page >
} else { alert( 'Get Service Presence Status Channels failed' );
}
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success channels
Type
Boolean
JSON string of channel objects
Description
true
if retrieving the current presence status channels was successful; false
if the retrieving the current presence status channels wasn’t successful.
Returns the IDs and API names of the channels associated with the presence status.
getServicePresenceStatusId
Retrieves an agent’s current presence status. Available in API versions 32.0 and later.
Syntax sforce.console.presence.getServicePresenceStatusId(callback:
function
)
Arguments
Name
callback
Type
function
Description
JavaScript method to call when the agent’s presence status is retrieved.
178
Methods for Salesforce Classic
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testGetStatusId();return false;" >Get Omni-Channel Status ID </a >
<script type= "text/javascript" > function testGetStatusId() { sforce.console.presence.getServicePresenceStatusId(function(result) { if (result.success) { alert( 'Get Status Id successful' ); alert( 'Status Id is: ' + result.statusId);
} else { alert( 'Get Status Id failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success statusName statusApiName statusId
Type
Boolean
String
String
String
Description
true
if retrieving the presence status ID was successful; false
if the retrieving the presence status ID wasn’t successful.
The name of the agent’s current presence status.
The API name of the agent’s current presence status.
The ID of the agent’s current presence status.
login
login
Logs an agent into Omni-Channel with a specific presence status. Available in API versions 32.0 and later.
Syntax sforce.console.presence.login(statusId:
String
, (optional) callback:
function
)
Arguments
Name
statusId
Type
String
Description
The ID of the presence status. Agents must be given access to this presence status through their associated profile or permission set.
179
Methods for Salesforce Classic
Name
callback
Type
function
Description
JavaScript method to call when the agent is logged in with the presence status associated with statusId
.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testLogin('0N5xx00000000081');return false;" >Log In to
Omni-Channel </a >
<script type= "text/javascript" > function testLogin(statusId) {
//Gets the Salesforce ID of the presence status entity which the current user has been assigned through their permission set or profile.
//These values are for example purposes only.
sforce.console.presence.login(statusId, function(result) { if (result.success) { alert( 'Login successful' );
} else { alert( 'Login failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if the login was successful; false
if the login wasn’t successful.
logout
logout
Logs an agent out of Omni-Channel. Available in API versions 32.0 and later.
Syntax sforce.console.presence.logout((optional) callback:
function
)
180
Methods for Salesforce Classic
Arguments
Name
callback
Type
function setServicePresenceStatus
Description
JavaScript method to call when the agent is logged out of Omni-Channel.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testLogout();return false;" >Log out of Omni-Channel </a >
<script type= "text/javascript" > function testLogout() { sforce.console.presence.logout(function(result) { if (result.success) { alert( 'Logout successfully' );
} else { alert( 'Logout failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success
Type
Boolean
Description
true
if the logout was successful; false
if the logout wasn’t successful.
setServicePresenceStatus
Sets an agent's presence status to a status with a particular ID. In API version 35.0 and later, we log the user into presence if that user is not already logged in. This will remove the need for you to make additional calls.
Syntax sforce.console.presence.setServicePresenceStatus(statusId:
String
,
(optional) callback:
function
)
181
Methods for Salesforce Classic
Arguments
Name
statusId callback
Type
String function setServicePresenceStatus
Description
The ID of the presence status you want to set the agent to. Agents must be given access to this presence status through their associated profile or permission set.
JavaScript method to call when the agent’s status is changed to the presence status associated with statusId
.
Sample Code–Visualforce
<apex:page >
<apex:includeScript value= "/support/console/ 40.0/integration.js
"/>
<a href= "#" onClick= "testSetStatus('0N5xx00000000081');return false;" >Set Presence
Status </a >
<script type= "text/javascript" > function testSetStatus(statusId) {
//Sets the user’s presence status to statusID. Assumes that the user was assigned this presence status through Setup.
//These values are for example purposes only sforce.console.presence.setServicePresenceStatus(statusId, function(result) { if (result.success) { alert( 'Set status successful' ); alert( 'Current statusId is: ' + result.statusId); alert( 'Channel list attached to this status is: ' + result.channels);
//printout in console for lists
} else { alert( 'Set status failed' );
}
});
}
</script >
</apex:page >
Response
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
Name
success statusName statusApiName
Type
Boolean
String
String
Description
true
if setting the agent’s status was successful; false
if setting the agent’s status wasn’t successful.
The name of the agent’s current presence status.
The API name of the agent’s current presence status.
182
Methods for Salesforce Classic Methods for Omni-Channel Console Events
Name
statusId channels
Type
String
JSON string of channel objects
Description
The ID of the agent’s current presence status.
Returns the IDs and API names of the channels associated with the presence status.
Methods for Omni-Channel Console Events
JavaScript can be executed when certain types of events occur in a console, such as when a user closes a tab. In addition to the standard methods for console events, there are a few events that are specific to Omni-Channel.
Omni-Channel Console Events
Event Description
sforce.console.ConsoleEvent.
PRESENCE.LOGIN_SUCCESS
Fired when an
Omni-Channel user logs into Omni-Channel successfully.
Available in API version
32.0 or later.
Payload
•
statusId
—the ID of the agent’s current presence status.
sforce.console.ConsoleEvent.
PRESENCE.STATUS_CHANGED
Fired when a user changes his or her presence status.
Available in API version
32.0 or later.
•
statusId
—the ID of the agent’s current presence status.
•
channels
—channelJSON string of channel objects.
•
statusName
—the name of the agent’s current presence status.
•
statusApiName
—the API name of the agent’s current presence status.
sforce.console.ConsoleEvent.
PRESENCE.LOGOUT
Fired when a user logs out of Salesforce.
None
Available in API version
32.0 or later.
sforce.console.ConsoleEvent.
PRESENCE.WORK_ASSIGNED
Fired when a user is assigned a new work item.
Available in API version
32.0 or later.
•
workItemId
—the ID of the object that’s routed through
Omni-Channel. This object becomes a work assignment with a workId
when it’s assigned to an agent.
•
workId
—the ID of a work assignment that’s routed to an agent.
sforce.console.ConsoleEvent.
PRESENCE.WORK_ACCEPTED
Fired when a user accepts a work assignment, or when a work assignment is automatically accepted.
•
workItemId
—the ID of the object that’s routed through
Omni-Channel. This object becomes a work assignment with a workId
when it’s assigned to an agent.
183
Methods for Salesforce Classic Methods for Omni-Channel Console Events
Event Description
Available in API version
32.0 or later.
Payload
•
workId
—the ID of a work assignment that’s routed to an agent.
sforce.console.ConsoleEvent.
PRESENCE.WORK_DECLINED
Fired when a user declines a work assignment.
Available in API version
32.0 or later.
•
workItemId
—the ID of the object that’s routed through
Omni-Channel. This object becomes a work assignment with a workId
when it’s assigned to an agent.
•
workId
—the ID of a work assignment that’s routed to an agent.
sforce.console.ConsoleEvent.
PRESENCE.WORK_CLOSED
Fired when a user closes a tab in the console that’s associated with a work item. When the tab for that work item is closed, the status of the
AgentWork object associated with it automatically changes to
“Closed.”
•
workItemId
—the ID of the object that’s routed through
Omni-Channel. This object becomes a work assignment with a workId
when it’s assigned to an agent.
•
workId
—the ID of a work assignment that’s routed to an agent.
Available in API version
32.0 or later.
sforce.console.ConsoleEvent.
PRESENCE.WORKLOAD_CHANGED
Fired when an agent’s workload changes. This includes receiving new work items, declining work items, and closing items in the console. It’s also fired when there’s a change to an agent’s capacity or
Presence Configuration or when the agent goes offline in the
Omni-Channel widget.
•
ConfiguredCapacity
—the configured capacity for the agent.
•
PreviousWorkload
—the agent’s workload before the change.
•
NewWorkload
—the agent’s new workload after the change.
channel
The channel
object contains the following functions:
Name
channelId developerName
Type
String
String
Description
Retrieves the ID of a service channel that’s associated with a presence status.
Retrieves the developer name of the the service channel that’s associated with the channelId
.
184
CHAPTER 6
Methods for Lightning Experience (Pilot)
If your org is using Lightning Experience, use Lightning Console JavaScript API methods.
Note:
The Lightning Console JavaScript API is available as a developer preview. The Lightning Console JavaScript API isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements.
We can’t guarantee general availability within any particular time frame or at all. All commands, parameters, and other features are subject to change or deprecation at any time, with or without notice. Don’t implement functionality developed with these commands or tools.
We also provide the Lightning Console JavaScript API to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, and we can’t guarantee acceptance. Make your purchase decisions only on the basis of generally available products and features. You can provide feedback and suggestions for the Lightning Console JavaScript API in the IdeaExchange .
IN THIS SECTION:
Methods for Workspace Tabs and Subtabs in Lightning Experience
A Lightning console app displays Salesforce pages as workspace tabs or subtabs. A workspace tab displays the main work item or record, such as an account. A subtab displays related records, such as an account’s contacts or opportunities.
Methods for the Utility Bar in Lightning Experience
The utility bar houses Lightning components, and gives your users quick access to tools they use often. The utility bar is available in
Lightning Experience only.
Methods for Workspace Tabs and Subtabs in Lightning Experience
A Lightning console app displays Salesforce pages as workspace tabs or subtabs. A workspace tab displays the main work item or record, such as an account. A subtab displays related records, such as an account’s contacts or opportunities.
These methods work with workspace tabs and subtabs in Lightning console apps.
IN THIS SECTION:
closeTab() for Lightning Experience
Closes a workspace tab or subtab.
focusTab() for Lightning Experience
Focuses a workspace tab or subtab.
getAllTabInfo() for Lightning Experience
Returns information about all open tabs.
getFocusedTabInfo() for Lightning Experience
Returns information about the focused workspace tab or subtab.
185
Methods for Lightning Experience (Pilot) closeTab() for Lightning Experience
getTabInfo() for Lightning Experience
Returns information about the specified tab.
getTabURL() for Lightning Experience
Returns the URL of the specified tab.
isSubtab() for Lightning Experience
Checks whether a tab is a subtab.
openSubtab() for Lightning Experience
Opens a subtab within a workspace tab. The new subtab displays the content of the specified URL. If a tab with that URL already exists and focus
is set to true
, it is focused.
openTab() for Lightning Experience
Opens a new workspace tab that displays the content of a specified URL, which can be relative or absolute. If the specified tab is already open, it is focused.
setTabIcon() for Lightning Experience
Sets the icon and alternative text of the specified tab.
setTabLabel() for Lightning Experience
Sets the label of the specified tab.
closeTab()
for Lightning Experience
Closes a workspace tab or subtab.
Arguments
Name
tabId callback
Type
string function
Description
ID of the workspace tab or subtab to close.
JavaScript method called upon completion of the method. Returns a tabInfo
object containing information about the closed tab.
Sample Code
This component has a button that, when pressed, closes the currently focused tab.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Close Focused Tab" onclick= "{! c.closeFocusedTab }" />
</aura:component >
Controller code:
({ closeFocusedTab : function (component, event, helper) { var workspaceAPI = component.find( "workspace" );
186
Methods for Lightning Experience (Pilot) closeTab() for Lightning Experience workspaceAPI.getFocusedTabInfo({ callback : function (error, response){ var focusedTabId = response.tabId; workspaceAPI.closeTab({tabId : focusedTabId}) ;
}
});
})
},
Note:
The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, and returns an array of tabInfo
objects. A tabInfo
object is a JSON array of information about a workspace tab, with nested arrays of information on each subtab. This is the structure of a tabInfo
object.
{ tabId: string, active: boolean pinned: boolean, closeable: boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), subtabs: [
{ tabId: string, active": boolean, pinned": boolean, closeable": boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
},
{ ... }
], isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
}
187
Methods for Lightning Experience (Pilot)
focusTab()
for Lightning Experience
Focuses a workspace tab or subtab.
Arguments
Name
tabId callback
Type
string function focusTab() for Lightning Experience
Description
ID of the workspace tab or subtab on which to focus.
JavaScript method called upon completion of the method. Returns a tabInfo
object containing information about the focused tab.
Sample Code
This component has a button that, when pressed, opens a new tab and gives it focus.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Focus New Tab" onclick= "{! c.focusNewTab }" />
</aura:component >
Controller code:
({ focusNewTab : function (component, event, helper) { var workspace = component.find( "workspace" ); workspace.openTab({ url: '/sObject/001R0000003HgssIAC/view' , label: 'Global Media' , callback : function (error, response) { workspace.focusTab({tabId : response});
}
});
},
})
Note: The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, and returns an array of tabInfo
objects. A tabInfo
object is a JSON array of information about a workspace tab, with nested arrays of information on each subtab. This is the structure of a tabInfo
object.
{ tabId: string, active: boolean
188
Methods for Lightning Experience (Pilot) getAllTabInfo() for Lightning Experience pinned: boolean, closeable: boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), subtabs: [
{ tabId: string, active": boolean, pinned": boolean, closeable": boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
},
{ ... }
], isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
}
getAllTabInfo()
for Lightning Experience
Returns information about all open tabs.
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method. Returns a tabInfo
object containing information about all currently open workspace tabs and subtabs.
Sample Code
This component has a button that, gets the info of all open tabs and prints the resulting tabInfo
object to the developer console.
189
Methods for Lightning Experience (Pilot) getAllTabInfo() for Lightning Experience
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Get All Tab Info" onclick= "{! c.getAllTabInfo }” />
</aura:component >
({
}) getAllTabInfo : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.getAllTabInfo({ callback : function (error, response){ console.log(response);
}
});
}
Note: The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, and returns an array of tabInfo
objects. A tabInfo
object is a JSON array of information about a workspace tab, with nested arrays of information on each subtab. This is the structure of a tabInfo
object.
{ tabId: string, active: boolean pinned: boolean, closeable: boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), subtabs: [
{ tabId: string, active": boolean, pinned": boolean, closeable": boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
},
{ ... }
],
190
Methods for Lightning Experience (Pilot) getFocusedTabInfo() for Lightning Experience
} isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
getFocusedTabInfo()
for Lightning Experience
Returns information about the focused workspace tab or subtab.
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method. Returns a tabInfo
object containing information about the focused tab.
Sample Code
This component has a button that, when pressed, closes the currently focused tab.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Close Focused Tab" onclick= "{! c.closeFocusedTab }" />
</aura:component >
Controller code:
({ closeFocusedTab : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.getFocusedTabInfo({ callback : function (error, response){ var focusedTabId = response.tabId; workspaceAPI.closeTab({tabId : focusedTabId}) ;
}
});
},
})
Note:
The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
191
Methods for Lightning Experience (Pilot) getTabInfo() for Lightning Experience
Response
This method is asynchronous, and returns an array of tabInfo
objects. A tabInfo
object is a JSON array of information about a workspace tab, with nested arrays of information on each subtab. This is the structure of a tabInfo
object.
{ tabId: string, active: boolean pinned: boolean, closeable: boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), subtabs: [
{ tabId: string, active": boolean, pinned": boolean, closeable": boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
},
{ ... }
], isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
}
getTabInfo()
for Lightning Experience
Returns information about the specified tab.
Arguments
Name
tabId
Type
string callback function
Description
ID of the tab for which to retrieve the information.
JavaScript method called upon completion of the method. Returns a tabInfo
object
192
Methods for Lightning Experience (Pilot) getTabInfo() for Lightning Experience
Name Type Description
containing information about the specified tab.
Sample Code
This component has a button that, when pressed, opens a tab and uses the getTabInfo()
method to print the new tab’s tabInfo to the developer console.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Get Opened Tab Info" onclick= "{! c.getOpenedTabInfo }" />
</aura:component >
Controller code:
({ getOpenedTabInfo : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.openTab({ url: '#/sObject/001R0000003HgssIAC/view' , focus: true, callback : function (error, response) { workspaceAPI.getTabInfo({ tabId : response, callback : function (error, response){ console.log(response);
}
});
}
});
}
})
Note: The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, and returns a tabInfo
object. A tabInfo
object is a JSON array of information about a workspace tab, with nested arrays of information on each subtab. This is the structure of a tabInfo
object.
{ tabId: string, active: boolean pinned: boolean, closeable: boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL),
193
Methods for Lightning Experience (Pilot) getTabURL() for Lightning Experience subtabs: [
{ tabId: string, active": boolean, pinned": boolean, closeable": boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
},
{ ... }
], isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
}
getTabURL()
for Lightning Experience
Returns the URL of the specified tab.
Arguments
Name
tabId callback
Type
string function
Description
ID of the tab for which to retrieve the URL.
JavaScript method called upon completion of the method. Returns the URL of the specified tab.
Sample Code
This component has a button that, when pressed, opens a tab and uses the getTabURL()
method to print the new tab’s URL to the developer console.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Get Opened Tab URL" onclick= "{! c.getOpenedTabURL }" />
</aura:component >
194
Methods for Lightning Experience (Pilot) isSubtab() for Lightning Experience
Controller code:
({ getOpenedTabURL : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.openTab({ url: '#/sObject/001R0000003HgssIAC/view' , focus: true, callback : function (error, response) { workspaceAPI.getTabURL({ tabId : response, callback : function (error, response){ console.log(response);
}
});
}
});
}
})
Note:
The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, so it returns its response in a callback method, in an object that contains the following field.
Name
url
Type
string
Description
The URL of the specified tab.
isSubtab()
for Lightning Experience
Checks whether a tab is a subtab.
Arguments
Name
tabId callback
Type
string function
Description
ID of the tab.
JavaScript method called upon completion of the method. Returns true if the tab is a subtab, false otherwise.
Sample Code
This component has a button that checks whether the foucsed tab is a subtab and opens a modal with the answer.
195
Methods for Lightning Experience (Pilot) openSubtab() for Lightning Experience
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Is the Focused Tab a Subtab?" onclick= "{! c.isFocusedTabSubtab
}" />
</aura:component >
Controller code:
({ isFocusedTabSubtab : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.getFocusedTabInfo({ callback : function (error, response){ workspaceAPI.isSubtab({ tabId : response.tabId, callback : function (error, response){ if (response){ confirm( "This tab is a subtab." )
} else { confirm( "This tab is not a subtab." )
};
}
});
}
});
}
})
Response
This method is asynchronous, so it returns its response in a callback method, in an object that contains the following field.
Name
success
Type
boolean
Description
Returns true if the tab is a subtab, false otherwise.
openSubtab()
for Lightning Experience
Opens a subtab within a workspace tab. The new subtab displays the content of the specified URL. If a tab with that URL already exists and focus
is set to true
, it is focused.
Arguments
Name
parentTabId
Type
string
Description
The ID of the workspace tab within which the new subtab should open.
196
Methods for Lightning Experience (Pilot) openSubtab() for Lightning Experience
Name
url focus callback
Type
string boolean function
Description
The URL representing the content of the new subtab. URLs can be either relative or absolute.
Specifies whether the new subtab has focus.
JavaScript method called upon completion of the method. Returns the tabId
of the subtab.
Sample Code
This component has a button that, when pressed, opens a tab with a subtab.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Open Tab with Subtab" onclick= "{! c.openTabwithSubtab }" />
</aura:component >
Controller code:
({ openTabWithSubtab : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.openTab({ url: '#/sObject/001R0000003HgssIAC/view' , focus: true, callback : function (error, response) { workspaceAPI.openSubtab({ parentTabId : response, url : '#/sObject/005R0000000INjPIAW/view' , focus: true
});
}
});
}
})
Note: The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, so it returns its response in a callback method, in an object that contains the following field.
Name
id
Type
string
Description
The tabId
of the new subtab.
197
Methods for Lightning Experience (Pilot) openTab() for Lightning Experience
openTab()
for Lightning Experience
Opens a new workspace tab that displays the content of a specified URL, which can be relative or absolute. If the specified tab is already open, it is focused.
Arguments
Name
url
Type
URL focus callback boolean function
Description
The URL representing the content of the new workspace tab. URLs can be either relative or absolute.
Specifies whether the new tab has focus.
JavaScript method called upon completion of the method. Returns the tabId
of the tab.
Sample Code
This component has a button that, when pressed, opens a tab.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Open Tab" onclick= "{! c.openTab }" />
</aura:component >
Controller code:
({ openTab : function (component, event, helper) { var workspace = component.find( "workspace" ); workspace.openTab({ url: '/sObject/001R0000003HgssIAC/view' , focus: true, callback : function (error, response) { workspace.focusTab({tabId : response});
}
});
},
})
Note: The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, so it returns its response in a callback method, in an object that contains the following field.
198
Methods for Lightning Experience (Pilot) setTabIcon() for Lightning Experience
Name
id
Type
string
Description
The tabId
of the new workspace tab.
setTabIcon()
for Lightning Experience
Sets the icon and alternative text of the specified tab.
Arguments
Name
tabId icon iconAlt callback
Type
string string string function
Description
The ID of the tab for which to set the icon.
An SLDS icon key. See a full list of icon keys on the SLDS reference site .
Optional. Alternative text for the icon.
JavaScript method called upon completion of the method. Returns a tabInfo
object containing information about the modified tab.
Sample Code
This component has a button that, when pressed, opens a tab and sets the tab’s icon to the SLDS emoji icon.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Set Focused Tab Icon" onclick= "{! c.setFocusedTabIcon }" />
</aura:component >
Controller code:
({ setFocusedTabIcon : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.getFocusedTabInfo({ callback : function (error, response){ var focusedTabId = response.tabId; console.log( "Set focused tab icon." ); console.log(focusedTabId); workspaceAPI.setTabIcon({ tabId : focusedTabId, icon : "like" , iconAlt : "like"
});
}
});
199
Methods for Lightning Experience (Pilot) setTabLabel() for Lightning Experience
})
}
Note: The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, and returns a tabInfo
object representing the modified tab. A tabInfo
object is a JSON array of information about a workspace tab, with nested arrays of information on each subtab. This is the structure of a tabInfo
object.
{ tabId: string, active: boolean pinned: boolean, closeable: boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), subtabs: [
{ tabId: string, active": boolean, pinned": boolean, closeable": boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
},
{ ... }
], isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
}
setTabLabel()
for Lightning Experience
Sets the label of the specified tab.
200
Methods for Lightning Experience (Pilot)
Arguments
Name
tabId label callback
Type
string string function setTabLabel() for Lightning Experience
Description
The ID of the tab for which to set the label.
The label of the workspace tab or subtab.
JavaScript method called upon completion of the method. Returns a tabinfo
object containing information about the modified tab.
Sample Code
This component has a button that, when pressed, sets the label of the focused tab to “Focused Tab”.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<lightning:button label= "Set Focused Tab with Label" onclick= "{! c.setFocuseTabLabel
}" />
</aura:component >
Controller code:
({ setFocusedTabLabel : function (component, event, helper) { var workspaceAPI = component.find( "workspace" ); workspaceAPI.getFocusedTabInfo({ callback : function (error, response){ var focusedTabId = response.tabId; workspaceAPI.setTabLabel({ tabId : focusedTabId, label : "Focused Tab"
});
}
});
}
})
Note: The relative URL used in this example is a placeholder. To try this example yourself, use a relative URL with a record ID from your org.
Response
This method is asynchronous, and returns a tabInfo
object representing the modified tab. A tabInfo
object is a JSON array of information about a workspace tab, with nested arrays of information on each subtab. This is the structure of a tabInfo
object.
{ tabId: string, active: boolean pinned: boolean, closeable: boolean,
201
Methods for Lightning Experience (Pilot) Methods for the Utility Bar in Lightning Experience title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), subtabs: [
{ tabId: string, active": boolean, pinned": boolean, closeable": boolean, title: string, icon: string (SLDS iconKey), iconAlt: string, recordId: string, url: string (URL), isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
},
{ ... }
], isSubtab: boolean, parentTabId: string, customTitle: string, customIcon: string (URL), customIconAlt: string
}
Methods for the Utility Bar in Lightning Experience
The utility bar houses Lightning components, and gives your users quick access to tools they use often. The utility bar is available in
Lightning Experience only.
These methods work in the utility bar.
IN THIS SECTION:
getUtilityState() for Lightning Experience
Returns the state of the current utility as a utilityInfo
object.
minimizeUtility() for Lightning Experience
Minimizes the current utility.
openUtility() for Lightning Experience
Opens the current utility. If the utility is already open, this method has no effect. Only one utility can be open at a time. If another utility is already open, it is minimized.
setPanelHeaderIcon() for Lightning Experience
Sets the icon of the current utility’s panel. This icon is displayed in the utility panel header.
202
Methods for Lightning Experience (Pilot) getUtilityState() for Lightning Experience
setPanelHeaderLabel() for Lightning Experience
Sets the label of the current utility’s panel. This label is displayed in the utility panel header.
setPanelHeight() for Lightning Experience
Sets the utility panel’s height.
setPanelWidth() for Lightning Experience
Sets the utility panel’s width.
setUtilityHighlighted() for Lightning Experience
Sets a utility as highlighted, giving it a more prominent background color and badge.
setUtilityIcon() for Lightning Experience
Sets the icon of the current utility. This icon is displayed in the utility bar.
setUtilityLabel() for Lightning Experience
Sets the label of the current utility. This text is displayed in the utility bar.
getUtilityState()
for Lightning Experience
Returns the state of the current utility as a utilityInfo
object.
Arguments
Name
callback
Type
function
Description
JavaScript method called upon completion of the method. Returns an object containing information about the utility.
Sample Code
Response
This method is asynchronous, so it returns its response in a callback method, in a utilityInfo
object that contains the following fields.
Name
itemLabel itemIcon panelLabel panelIcon height width visible
Type
string string string string integer integer boolean
Description
The label of the utility.
The SLDS icon ID of the utility’s icon.
The label of the utility panel.
The SLDS icon ID of the utility panel’s icon.
The height of the utility in pixels.
The width of the utility in pixels.
Whether or not the utility is visible.
203
Methods for Lightning Experience (Pilot) minimizeUtility() for Lightning Experience
minimizeUtility()
for Lightning Experience
Minimizes the current utility.
Arguments
None.
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, minimizes the utility when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Minimize Utility" onclick= "{! c.minimizeUtility }" />
</aura:component >
Controller code:
({ minimizeUtility : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.minimizeUtility();
}
})
Response
None.
openUtility()
for Lightning Experience
Opens the current utility. If the utility is already open, this method has no effect. Only one utility can be open at a time. If another utility is already open, it is minimized.
Arguments
None.
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, opens the utility when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Open Utility" onclick= "{! c.openUtility }" />
</aura:component >
204
Methods for Lightning Experience (Pilot) setPanelHeaderIcon() for Lightning Experience
Controller code:
({ openUtility : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.openUtility();
}
})
Response
None.
setPanelHeaderIcon()
for Lightning Experience
Sets the icon of the current utility’s panel. This icon is displayed in the utility panel header.
Arguments
Name
sldskey
Type
string
Description
An SLDS utility icon key. This is displayed in the utility bar. See a full list of utility icon keys on the SLDS reference site .
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, sets the icon of the utility panel to the SLDS “frozen” icon when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Set Panel Header Icon" onclick= "{! c.setPanelHeaderIcon }" />
</aura:component >
Controller code:
({ setPanelHeaderIcon : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.setPanelHeaderIcon( 'frozen' );
}
})
Response
None.
205
Methods for Lightning Experience (Pilot) setPanelHeaderLabel() for Lightning Experience
setPanelHeaderLabel()
for Lightning Experience
Sets the label of the current utility’s panel. This label is displayed in the utility panel header.
Arguments
Name
label
Type
string
Description
The label of the utility displayed in the panel header.
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, sets the label of the utility panel to “My Utility” when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Set Panel Header Label" onclick= "{! c.setPanelHeaderLabel
}" />
</aura:component >
Controller code:
({ setPanelHeaderLabel : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.setPanelHeaderLabel( 'My Utility' );
}
})
Response
None.
setPanelHeight()
for Lightning Experience
Sets the utility panel’s height.
Arguments
Name
heightPX
Type
integer
Description
The height of the utility panel in pixels.
206
Methods for Lightning Experience (Pilot) setPanelWidth() for Lightning Experience
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, sets the height of the utility to 500 pixels when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Set Panel Height" onclick= "{! c.openUtility }" />
</aura:component >
Controller code:
({ setPanelHeight : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.setPanelHeight(500);
}
})
Response
None.
setPanelWidth()
for Lightning Experience
Sets the utility panel’s width.
Arguments
Name
widthPX
Type
integer
Description
The width of the utility panel in pixels.
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, sets the width of the utility panel to 800 pixels when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Set Panel Width" onclick= "{! c.setPanelWidth }" />
</aura:component >
Controller code:
({ setPanelWidth : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.setPanelWidth(800);
207
Methods for Lightning Experience (Pilot) setUtilityHighlighted() for Lightning Experience
})
}
Response
None.
setUtilityHighlighted()
for Lightning Experience
Sets a utility as highlighted, giving it a more prominent background color and badge.
Arguments
Name
highlighted
Type
boolean
Description
Whether the utility is highlighted. Makes a utility more prominent by giving it a different background color.
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, sets a utility as highlighted when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Set Utility Highlighted" onclick= "{! c.setUtilityHighlighted
}" />
</aura:component >
Controller code:
({ setUtilityHighlighted : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.setUtilityHighlighted(true);
}
})
Response
None.
setUtilityIcon()
for Lightning Experience
Sets the icon of the current utility. This icon is displayed in the utility bar.
208
Methods for Lightning Experience (Pilot)
Arguments
Name
sldskey
Type
string setUtilityLabel() for Lightning Experience
Description
An SLDS utility icon key. This will be displayed in the utility bar. See a full list of utility icon keys on the SLDS reference site .
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, sets the icon of the utility to the SLDS
“insert_tag_field” icon when the button is pressed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Set Utility Icon" onclick= "{! c.setUtilityIcon }" />
</aura:component >
Controller code:
({ setUtilityIcon : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.setUtilityIcon( 'insert_tag_field' );
}
})
Response
None.
setUtilityLabel()
for Lightning Experience
Sets the label of the current utility. This text is displayed in the utility bar.
Arguments
Name
label
Type
string
Description
The label of the utility. This is displayed in the utility bar.
Sample Code
This component, when added to a single-column Lightning page used in a utility bar, sets the label of the utility to “My Favorite Utility” when the button is pressed.
209
Methods for Lightning Experience (Pilot) setUtilityLabel() for Lightning Experience
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:utilityBarAPIAccess aura:id= "utilitybar" />
<lightning:button label= "Set Utility Label" onclick= "{! c.setUtilityLabel }" />
</aura:component >
Controller code:
({ setUtilityLabel : function (component, event, helper) { var utilityAPI = component.find( "utilitybar" ); utilityAPI.setUtilityLabel( "My Favorite Utility" );
}
})
Response
None.
210
CHAPTER 7
Events for Lightning Experience (Pilot)
Use events and handlers in your Lightning components and controllers to respond to events like workspace tabs opening, closing, or gaining focus.
Note: The Lightning Console JavaScript API is available as a developer preview. The Lightning Console JavaScript API isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements.
We can’t guarantee general availability within any particular time frame or at all. All commands, parameters, and other features are subject to change or deprecation at any time, with or without notice. Don’t implement functionality developed with these commands or tools.
We also provide the Lightning Console JavaScript API to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, and we can’t guarantee acceptance. Make your purchase decisions only on the basis of generally available products and features. You can provide feedback and suggestions for the Lightning Console JavaScript API in the IdeaExchange .
IN THIS SECTION:
Indicates that a tab has been closed successfully.
Indicates that a tab has been created successfully.
Indicates that a tab has been focused successfully.
Indicates that a tab has been refreshed successfully.
Indicates that a tab has been replaced successfully.
Indicates that a tab has been updated successfully.
force:tabClosed
Indicates that a tab has been closed successfully.
211
Events for Lightning Experience (Pilot)
Response
Name
tabId force:tabCreated
Type
string
Description
The ID of the closed tab.
Example: This example prints a line to the browser’s developer console when a tab is closed.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<aura:handler event= "force:tabClosed" action= "{! c.onTabClosed }" />
</aura:component >
Controller code:
({ onTabclosed : function (component, event, helper) { console.log( "Tab closed." );
},
})
force:tabCreated
Indicates that a tab has been created successfully.
Response
Name
tabId
Type
string
Description
The ID of the new tab.
Example: This example prints a line to the browser’s developer console when a tab is created, and sets the label of the tab to
"New Tab" using the setTabLabel()
method.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<aura:handler event= "force:tabCreated" action= "{! c.onTabCreated }" />
</aura:component >
Controller code:
({ onTabCreated : function (component, event, helper) { console.log( "Tab created." ); var newTabId = event.getParam( 'tabId' ); var workspace = component.find( "workspace" );
212
Events for Lightning Experience (Pilot) force:tabFocused
})
}, workspace.setTabLabel({ tabId: newTabId, label: 'New Tab' ,
});
force:tabFocused
Indicates that a tab has been focused successfully.
Response
Name
previousTabId currentTabId
Type
string string
Description
The ID of the previously focused tab.
The ID of the currently focused tab.
Example:
This example prints a line to the browser’s developer console when a tab is focused, and then returns that tab’s tabInfo
object using the getTabInfo()
method.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<aura:handler event= "force:tabFocused" action= "{! c.onTabFocused }" />
</aura:component >
Controller code:
({ onTabFocused : function (component, event, helper) { console.log( "Tab Focused" ); var focusedTabId = event.getParam( 'currentTabId' ); var workspaceAPI = component.find( "workspace" ); workspaceAPI.getTabInfo({ tabId : focusedTabId, callback : function (error, response){ console.log(response);
}
});
}
})
force:tabRefreshed
Indicates that a tab has been refreshed successfully.
213
Events for Lightning Experience (Pilot)
Response
Name
tabId force:tabReplaced
Type
string
Description
The ID of the refreshed tab.
Example: This example prints a line to the browser’s developer console when a tab is refreshed, and then returns that tab’s tabInfo
object using the getTabInfo()
method.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<aura:handler event= "force:tabRefreshed" action= "{! c.onTabRefreshed }" />
</aura:component >
Controller code:
({ onTabRefreshed : function (component, event, helper) { console.log( "Tab Refreshed" ); var refreshedTabId = event.getParam( "tabId" ); var workspaceAPI = component.find( "workspace" ); workspaceAPI.getTabInfo({ tabId : refreshedTabId, callback : function (error, response){ console.log(response);
}
});
},
})
force:tabReplaced
Indicates that a tab has been replaced successfully.
Response
Name
tabId
Type
string
Description
The ID of the replaced tab.
Example: This example prints a line to the browser’s developer console when a tab is replaced, and then returns that tab’s URL using the getTabURL()
method.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
214
Events for Lightning Experience (Pilot) force:tabUpdated
<aura:handler event= "force:tabReplaced" action= "{! c.onTabReplaced }" />
</aura:component >
Controller code:
({ onTabReplaced : function (component, event, helper) { console.log( "Tab Replaced" ); var replacedTabId = event.getParam( "tabId" ); var workspaceAPI = component.find( "workspace" ); workspaceAPI.getTabURL({ tabId : replacedTabId; callback : function (error, response){ console.log(response);
}
});
},
})
force:tabUpdated
Indicates that a tab has been updated successfully.
Response
Name
tabId
Type
string
Description
The ID of the updated tab.
Example: This example prints a line to the browser’s developer console when a tab is updated, and then prints that tab’s tabId
.
Component code:
<aura:component implements= "flexipage:availableForAllPageTypes" access= "global" >
<force:workspaceAPIAccess aura:id= "workspace" />
<aura:handler event= "force:tabUpdated" action= "{! c.onTabUpdated }" />
</aura:component >
Controller code:
({ onTabUpdated : function (component, event, helper) { console.log( "Tab Updated" ); var updatedTabId = event.getParam( "tabId" ); console.log(updatedTabId);
},
})
215
CHAPTER 8
Other Resources
In addition to this guide, there are other resources available for you as you learn how to use the console APIs.
IN THIS SECTION:
Console API Typographical Conventions
Typographical conventions are used in our code examples. Learn what Courier font, italics, and brackets mean.
SEE ALSO:
Salesforce Help: Salesforce Console
Salesforce Help: Glossary
Salesforce Developers: Getting Started with Salesforce App Cloud
Salesforce University: Training
Firebug Extension for Firefox
Force.com IDE Eclipse Plug-in
Console API Typographical Conventions
Typographical conventions are used in our code examples. Learn what Courier font, italics, and brackets mean.
Convention
Courier font
Description
In descriptions of syntax, monospace font indicates items that you should type as shown, except for brackets. For example:
Public class HelloWorld
Italics
In descriptions of syntax, italics represent variables. You supply the actual value. In the following example, three values need to be supplied:
datatype variable_name
[ =
value
];
If the syntax is bold and italic, the text represents a code element that needs a value supplied by you, such as a class name or variable value: public static class
YourClassHere
{ ... }
Bold Courier font
In code samples and syntax descriptions, bold courier font emphasizes a portion of the code or syntax.
216
{ }
|
[ ]
Other Resources
Convention
< >
Console API Typographical Conventions
Description
In descriptions of syntax, less-than and greater-than symbols (< >) are typed exactly as shown.
<apex:pageBlockTable value= "{!account.Contacts}" var= "contact" >
<apex:column value= "{!contact.Name}" />
<apex:column value= "{!contact.MailingCity}" />
<apex:column value= "{!contact.Phone}" />
</apex:pageBlockTable >
In descriptions of syntax, braces ({ }) are typed exactly as shown.
<apex:page >
Hello {!$User.FirstName}!
</apex:page >
In descriptions of syntax, anything included in brackets is optional. In the following example, specifying
value
is optional:
data_type variable_name
[ =
value
];
In descriptions of syntax, the pipe sign means “or”. You can do one of the following (not all).
In the following example, you can create a new unpopulated set in one of two ways, or you can populate the set:
Set<
data_type
>
set_name
[= new Set<
data_type
>();] |
[= new Set<
data_type
{
value
[,
value2
. . .] };] |
;
217
INDEX
A acceptAgentWork()
acceptChat()
addCustomEventListener()
addEventListener()
addPushNotificationListener()
addToBrowserTitleQueue()
Asynchronous calls
Authentication
B
Backward compatibility
Best practices
blinkCustomConsoleComponentButtonText()
C cancelFileTransferByAgent()
closeAgentWork()
closeTab()
Connecting to the Toolkit
Console API
Custom console components
,
D declineAgentWork()
declineChat()
disableTabClose
E
End-of-life
endChat()
events
Events force:tabClosed
force:tabCreated
force:tabFocused
force:tabRefreshed
force:tabReplaced
force:tabUpdated
F fireEvent()
fireOnCallBegin()
fireOnCallEnd()
fireOnCallLogSaved()
218 focusNavigationTab()
focusPrimaryTabById()
focusPrimaryTabByName()
focusSidebarComponent()
focusSubtabById()
focusSubtabByNameAndPrimaryTabID()
focusSubtabByNameAndPrimaryTabName()
force:tabClosed
force:tabCreated
force:tabFocused
force:tabRefreshed
force:tabReplaced
force:tabUpdated
Force.com canvas
G generateConsoleUrl()
getAgentInput()
getAgentState()
getAgentWorks()
,
getCallAttachedData()
getCallObjectIds()
getChatLog()
getChatRequests()
getCustomEvents()
getDetailsByChatKey()
getDetailsByPrimaryTabId()
getEnclosingPrimaryTabId()
getEnclosingPrimaryTabObjectId()
getEnclosingTabId()
getEngagedChats()
getFocusedPrimaryTabId()
getFocusedPrimaryTabObjectId()
getFocusedSubtabId()
getFocusedSubtabObjectId()
getMaxCapacity()
getNavigationTabs()
getPageInfo()
getPrimaryTabIds()
getSelectedNavigationTab()
getServicePresenceStatusChannels()
getServicePresenceStatusId()
getSubtabIds()
getTabLink()
Index
I initFileTransfer()
integration.js
isCustomConsoleComponentHidden()
isCustomConsoleComponentPoppedOut()
isCustomConsoleComponentWindowHidden()
isInConsole()
isInCustomConsoleComponent()
J
JavaScript API
L
Lightning Console JavaScript API
,
Lightning Experience
Live Agent
,
login()
logout()
M
Methods acceptAgentWork()
acceptChat()
addCustomEventListener()
addEventListener()
addPushNotificationListener()
addToBrowserTitleQueue()
app-level custom console components
blinkCustomConsoleComponentButtonText()
call center
cancelFileTransferByAgent()
closeAgentWork()
closeTab()
computer-telephony integration (CTI)
console events
custom console components
declineAgentWork()
declineChat()
disableTabClose
endChat()
events
fireEvent()
fireOnCallBegin()
fireOnCallEnd()
fireOnCallLogSaved()
focusNavigationTab()
focusPrimaryTabById()
focusPrimaryTabByName()
focusSidebarComponent()
219
Methods (continued) focusSubtabById()
focusSubtabByNameAndPrimaryTabId()
focusSubtabByNameAndPrimaryTabName()
focusTab()
generateConsoleUrl()
getAgentInput()
getAgentState()
getAgentWorks()
,
getAllTabInfo()
getCallAttachedData()
getCallObjectIds()
getChatLog()
getChatRequests()
getCustomEvents()
getDetailsByChatKey()
getDetailsByPrimaryTabId()
getEnclosingPrimaryTabId()
getEnclosingPrimaryTabObjectId()
getEnclosingTabId()
getEngagedChats()
getFocusedPrimaryTabId()
getFocusedPrimaryTabObjectId()
getFocusedSubtabId()
getFocusedSubtabObjectId()
getFocusedTabInfo()
getMaxCapacity()
getNavigationTabs()
getPageInfo()
getPrimaryTabIds()
getSelectedNavigationTab()
getServicePresenceStatusChannels()
getServicePresenceStatusId()
getState()
getSubtabIds()
getTabInfo()
getTabLink()
getTabURL()
initFileTransfer()
isCustomConsoleComponentHidden()
isCustomConsoleComponentPoppedOut()
isCustomConsoleComponentWindowHidden()
isInConsole()
isInCustomConsoleComponent()
isSubtab()
javascript API
Live Agent
login()
logout()
Index
Methods (continued) minimizeItem()
navigation tabs
Omni-Channel
Omni-Channel console events
onAgentSend()
onAgentStateChanged()
onCallBegin()
onCallEnd()
onCallLogSaved()
onChatCanceled()
onChatCriticalWaitState()
onChatDeclined()
onChatEnded()
onChatRequested()
onChatTransferredOut()
onCurrentCapacityChanged()
onCustomConsoleComponentButtonClicked()
onCustomEvent()
onEnclosingTabRefresh()
onFileTransferCompleted()
onFocusedPrimaryTab()
onFocusedSubtab()
onNewMessage()
onSendCTIMessage()
onTabSave()
onTypingUpdate()
openConsoleUrl()
openItem()
openPrimaryTab()
openSubtab()
,
openSubtabByPrimaryTabName()
openTab()
primary tabs
,
,
push notifications
refreshNavigationTab()
refreshPrimaryTabById()
refreshPrimaryTabByName()
refreshSubtabById()
refreshSubtabByNameAndPrimaryTabId()
refreshSubtabByNameAndPrimaryTabName()
removeEventListener()
removeFromBrowserTitleQueue()
removePushNotificationListener()
reopenLastClosedTab()
resetSessionTimeOut()
runSelectedMacro()
scrollCustomConsoleComponentButtonText()
selectMacro()
220
Methods (continued) sendCTIMessage()
sendCustomEvent()
sendMessage()
setAgentInput()
setAgentState()
setCallAttachedData()
setCallObjectIds()
setCustomConsoleComponentButtonIconUrl()
setCustomConsoleComponentButtonStyle()
setCustomConsoleComponentButtonText()
setCustomConsoleComponentHeight()
setCustomConsoleComponentPopoutable()
setCustomConsoleComponentVisible()
setCustomConsoleComponentWidth()
setCustomConsoleComponentWindowVisible()
setHeight()
setItemIcon()
setItemLabel()
setPanelIcon()
setPanelLabel()
setSelectedNavigationTab()
setServicePresenceStatus()
setSidebarVisible()
setTabIcon()
setTabLabel()
setTabLink()
setTabStyle()
setTabTextStyle()
setTabTitle()
setTabUnsavedChanges()
setWidth()
subtabs
,
,
,
utility bar
,
utility bar API
workspace tabs
O
OAuth
Omni-Channel
Omni-Channel events
onAgentSend()
onAgentStateChanged()
onCallBegin()
onCallEnd()
onCallLogSaved()
onChatCanceled()
onChatCriticalWaitState()
onChatDeclined()
Index
onChatEnded()
onChatRequested()
onChatTransferredOut()
onCurrentCapacityChanged()
onCustomConsoleComponentButtonClicked()
onCustomEvent()
onEnclosingTabRefresh()
onFileTransferCompleted()
onFocusedPrimaryTab()
onFocusedSubtab()
onNewMessage()
onSendCTIMessage()
onTabSave()
onTypingUpdate()
openConsoleUrl()
openPrimaryTab()
openSubtab()
openSubtabByPrimaryTabName()
Other resources
P
Push notifications
R refreshNavigationTab()
refreshPrimaryTabById()
refreshPrimaryTabByName()
refreshSubtabById()
refreshSubtabByNameAndPrimaryTabId()
refreshSubtabByNameAndPrimaryTabName()
removeEventListener()
removeFromBrowserTitleQueue()
removePushNotificationListener()
reopenLastClosedTab()
resetSessionTimeOut()
Resources for developers
runSelectedMacro()
S
Salesforce Classic
Salesforce Console Integration Toolkit
Using
Sample page
scrollCustomConsoleComponentButtonText()
selectMacro()
sendCTIMessage()
sendCustomEvent()
sendMessage()
setAgentInput()
setAgentState()
setCallAttachedData()
setCallObjectIds()
setCustomConsoleComponentButtonIconUrl()
setCustomConsoleComponentButtonStyle()
setCustomConsoleComponentButtonText()
setCustomConsoleComponentHeight()
setCustomConsoleComponentPopoutable()
setCustomConsoleComponentVisible()
setCustomConsoleComponentWidth()
setCustomConsoleComponentWindowVisible()
setSelectedNavigationTab()
setServicePresenceStatus()
setSidebarVisible()
setTabIcon()
setTabLink()
setTabStyle()
setTabTextStyle()
setTabTitle()
setTabUnsavedChanges()
Support policy
syntax
T
Typographical conventions
U
UI
W
When to use the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
221
ดาวน์โหลด
ลิงก์สาธารณะได้รับการอัปเดตแล้ว
ลิงก์สาธารณะไปยังแชทของคุณได้รับการอัปเดตแล้ว You may view and manage your chat links after registration here.
ลิงก์สาธารณะของเอกสาร
โฆษณา
