Here is the standard "FullSheet" template

Here is the standard "FullSheet" template
Contents
Module 1: Introduction ...................................................................... 10
Course Length............................................................................................................... 10
Method of Instruction ..................................................................................................... 10
Housekeeping ............................................................................................................... 10
Course Book ................................................................................................................. 11
Booking Guidelines ....................................................................................................... 11
Course Objectives ......................................................................................................... 11
Module 2: Getting Started ................................................................. 12
Module Objectives ......................................................................................................... 12
Signing on and off from the Galileo system ................................................................... 12
Launching Galileo Desktop and Signing on to the Galileo System ........................... 12
Signing on to the Galileo System (Focalpoint 3.5 users) .......................................... 14
Keyword .................................................................................................................. 18
Unlocking your sign-on ............................................................................................ 19
Signing off from the Galileo System ......................................................................... 23
Moving between Work Areas ................................................................................... 24
Working with Encode/Decode ....................................................................................... 25
Cities and Airports ................................................................................................... 26
Lands (countries) ..................................................................................................... 27
Equipment (Aircraft types) ....................................................................................... 28
Airlines .................................................................................................................... 29
Regions (states) ...................................................................................................... 31
City Records ............................................................................................................ 32
Sample Encode/ Decode Formats ........................................................................... 33
Locating the Nearest Airport to a City ............................................................................ 34
Working with the Ticketing Date Calculator ................................................................... 35
Accessing Help ............................................................................................................. 36
ASK Travelport .............................................................................................................. 36
Identifying your Pseudo City Code ................................................................................ 37
Scrolling ........................................................................................................................ 38
Using Focalpoint Keyboard Shortcuts ........................................................................... 38
Module Review.............................................................................................................. 39
Module 3: Itinerary Planning ............................................................. 40
Module Objectives ......................................................................................................... 40
Checking Flight Availability ............................................................................................ 41
Galileo Sequencing ................................................................................................. 43
Displaying Flight Details .......................................................................................... 44
Availability Display Options...................................................................................... 47
Flight Availability Formats ........................................................................................ 50
Working with Timetable Displays ................................................................................... 51
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Contents
Timetable Formats................................................................................................... 52
Booking an Itinerary ...................................................................................................... 55
Booking Class and Seat Availability ......................................................................... 55
Airline Link Indicators .............................................................................................. 57
Selling Seats ........................................................................................................... 59
Selling Seats on Transfer Connections .................................................................... 61
Waitlisting Flights .................................................................................................... 62
Selling Formats ....................................................................................................... 63
Checking Minimum Connecting Times .......................................................................... 64
Displaying Minimum Connecting Times ................................................................... 65
Additional minimum connecting time formats................................................................. 66
Checking Local Time ..................................................................................................... 67
Module Review.............................................................................................................. 68
Module 4: Building a Booking File.................................................... 69
Module Objectives ......................................................................................................... 69
Entering the Name Field ................................................................................................ 70
Passenger Type Codes ........................................................................................... 70
Name Numbering .................................................................................................... 72
Name Remarks ....................................................................................................... 73
Changing the Name Field ........................................................................................ 74
Deleting a Name...................................................................................................... 74
Entering the Phone Field ............................................................................................... 75
Changing the Phone Field ....................................................................................... 76
Deleting a Phone Field ............................................................................................ 77
Displaying the Phone Field ...................................................................................... 77
Entering the Ticketing Field ........................................................................................... 78
Minimum Entry ........................................................................................................ 78
Ticket Review .......................................................................................................... 78
Ticket Number ......................................................................................................... 78
Changing the Ticketing Field ................................................................................... 79
Deleting the Ticketing Field ..................................................................................... 79
Displaying the Ticketing Field .................................................................................. 79
Received From .............................................................................................................. 80
Changing the Received From Field ......................................................................... 80
Deleting the Received From Field............................................................................ 80
Displaying the Received From Field ........................................................................ 80
Entering a Form of Payment.......................................................................................... 81
Changing the Form of Payment Field ...................................................................... 82
Deleting the Form of Payment Field ........................................................................ 82
Displaying the Form of Payment Field ..................................................................... 82
Entering an Email Address ............................................................................................ 83
Changing the Email Addresses................................................................................ 83
Deleting Email Addresses........................................................................................ 83
Displaying the Email Field ....................................................................................... 83
Linking Entries Together ............................................................................................... 84
Displaying the Booking File ..................................................................................... 84
Moving agency data using a Client File ......................................................................... 85
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Contents
Displaying the Agency File ...................................................................................... 85
Moving the Agency File into the Galileo Booking File .............................................. 86
Ending Transaction ....................................................................................................... 88
Ignoring Transaction...................................................................................................... 90
Retrieving a Booking File .............................................................................................. 91
Module Review.............................................................................................................. 93
Module 5: Optional Booking File Fields ........................................... 96
Module Objectives ......................................................................................................... 96
Entering a Review Booking Field ................................................................................... 97
Changing a Review Booking Entry .......................................................................... 98
Deleting a Review Booking Entry............................................................................. 98
Displaying the Review Booking Field ....................................................................... 98
Entering a Notepad Item ............................................................................................... 99
Historical and Confidential Notepad Items ............................................................. 100
Changing a Notepad Item ...................................................................................... 100
Deleting a Notepad Item ........................................................................................ 101
Displaying the Notepad Field ................................................................................. 101
Entering a Written Address.......................................................................................... 102
Changing a Written Address .................................................................................. 102
Deleting a Written Address .................................................................................... 103
Displaying the Written Address Field ..................................................................... 103
Entering a Delivery Address .................................................................................... 104
Changing a Delivery Address ................................................................................ 104
Deleting a Delivery Address .................................................................................. 105
Displaying the Delivery Address Field.................................................................... 105
Module Review............................................................................................................ 106
Module 6: Working with Itineraries ................................................. 107
Module Objectives ....................................................................................................... 107
Cancelling Segments .................................................................................................. 107
Cancelling a Booking File ...................................................................................... 107
Cancelling Individual Segments ............................................................................. 108
Changing Dates, Flights and Classes .......................................................................... 109
Direct Selling a Flight .................................................................................................. 111
Entering an Open Segment ......................................................................................... 112
Entering a Surface Sector ........................................................................................... 113
Entering Passive Segments ........................................................................................ 114
Manually Re-ordering Segments ................................................................................. 115
Formats ....................................................................................................................... 116
Module Review............................................................................................................ 117
Module 7: Passenger Servicing ...................................................... 119
Module Objectives ....................................................................................................... 119
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Contents
Entering a Mileage Membership Number .................................................................... 119
Displaying Mileage Membership Data ................................................................... 121
Joint Membership Schemes (Cross Accrual) ......................................................... 121
Changing a Mileage Membership Number ............................................................. 122
Deleting a Mileage Membership Number ............................................................... 122
Working with Mileage Membership Number Tier/Status Level ............................... 123
Special Service Requirements (SSR) .......................................................................... 124
Adding an SSR Item .............................................................................................. 125
SSR Infant with a seat ........................................................................................... 127
Displaying Service Information .............................................................................. 127
Changing an SSR Item .......................................................................................... 129
Deleting an SSR Item ............................................................................................ 129
Updating an SSR Item ........................................................................................... 130
Other Supplementary Information (OSI) ...................................................................... 132
Adding an OSI Item ............................................................................................... 132
Displaying Service Information .............................................................................. 133
Changing an OSI Item ........................................................................................... 134
Deleting an OSI Item ............................................................................................. 134
Advanced Seat Reservations ...................................................................................... 135
Seat Availability Maps ........................................................................................... 135
Seat Characteristics .............................................................................................. 137
Generic Seating Requests ..................................................................................... 138
Changing a Seat Assignment ................................................................................ 138
Cancelling a Seat Assignment ............................................................................... 139
Enhanced Booking File Servicing ................................................................................ 139
Identifying Servicing Options ................................................................................. 140
Ticket on Departure (TOD) .................................................................................... 141
Displaying Enhanced Booking File Servicing Information ...................................... 143
Changing Enhanced Booking File Servicing Information ....................................... 144
Deleting Enhanced Booking File Servicing Information .......................................... 144
Prepaid Ticket Advice (PTA).................................................................................. 144
Claiming Agency Incentives (TKI) .......................................................................... 146
Vendor Remarks ................................................................................................... 147
Displaying Vendor Remarks .................................................................................. 148
Changing a Vendor Remark .................................................................................. 148
Deleting a Vendor Remark .................................................................................... 148
Module Review............................................................................................................ 149
Module 8: Galileo Fares ................................................................... 153
Module Objectives ....................................................................................................... 153
Identifying Classes of Service ..................................................................................... 153
Economy Class ..................................................................................................... 154
Business Class ...................................................................................................... 154
First Class ............................................................................................................. 154
Identifying Fare Types ................................................................................................. 154
Normal Fares......................................................................................................... 155
Normal Fares......................................................................................................... 155
Point to Point Fares ............................................................................................... 156
Excursion Fares .................................................................................................... 157
APEX Fares........................................................................................................... 158
PEX and Super-PEX Fares ................................................................................... 159
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Contents
Fare Basis Code Exceptions ................................................................................. 160
Interpreting Fare Basis Codes ..................................................................................... 160
Class Code ............................................................................................................ 161
Seasonal Code ...................................................................................................... 161
Day of the Week Code .......................................................................................... 162
Time of Day Code ................................................................................................. 162
Fare and Passenger Type Code ............................................................................ 163
Maximum Stay....................................................................................................... 164
Fare Level Identifier ............................................................................................... 164
Miscellaneous Codes ............................................................................................ 164
Recognising Normal Fares .................................................................................... 165
Recognising Restricted Normal Fares ................................................................... 165
Recognising Special Fares .................................................................................... 165
International Fare Display ........................................................................................... 166
Fare Rules ............................................................................................................. 168
Fare Routing.......................................................................................................... 170
Fare Display Search Qualifiers .............................................................................. 171
Carrier Qualifier ..................................................................................................... 171
Journey Type Qualifier .......................................................................................... 172
Passenger Type Code Qualifiers ........................................................................... 173
Combining Search Qualifiers ................................................................................. 176
Follow-up Inputs .................................................................................................... 177
Fare Booking Classes ........................................................................................... 178
Galileo Fares Formats ................................................................................................. 180
Module Review............................................................................................................ 181
Module 9: Fare Quote and Shopping .............................................. 185
Module Objectives ....................................................................................................... 185
Fare Quote Assumptions ............................................................................................. 186
Fare Quote (FQ).......................................................................................................... 187
Fare Quote Displayed in Linear Format ................................................................. 189
Fare Quote Best Buy (FQBB) ...................................................................................... 191
Rebooking the Itinerary ......................................................................................... 193
No Rebooking Required ........................................................................................ 194
Best Buy by Cabin ................................................................................................. 195
Fare Quote Guarantee ................................................................................................ 197
Statement of Guarantee ........................................................................................ 197
Guarantee General Provisions .............................................................................. 197
Fare Quotes within IATA Europe ........................................................................... 198
Fare Quote Status Codes ...................................................................................... 198
Fare Quote Qualifiers .................................................................................................. 199
Passenger Qualifier ............................................................................................... 199
Passenger Type Codes (PTC) ............................................................................... 201
Segment Qualifier .................................................................................................. 204
Working with Filed Fares ............................................................................................. 205
Fare Quote Formats .................................................................................................... 206
Focalpoint Shopping.................................................................................................... 207
Booked Itineraries ................................................................................................. 207
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Contents
Using Search Modifiers ......................................................................................... 211
Without a Booked Itinerary .................................................................................... 213
Using Modifiers to Customise your Search ............................................................ 214
Format Examples .................................................................................................. 215
Module Review............................................................................................................ 218
Module 10: Managing Booking Files in Queue .............................. 221
Module Objectives ....................................................................................................... 221
Queue Structure .......................................................................................................... 221
Programmatic Queues........................................................................................... 222
Special Queues ..................................................................................................... 223
Non-Programmatic Queues ................................................................................... 224
Managing Queues ....................................................................................................... 225
Displaying a Queue Count ..................................................................................... 225
Signing in to a Queue .................................................................................................. 226
Status Codes and Advice Codes ................................................................................. 227
Updating Advice Codes ......................................................................................... 228
Working the Queue ..................................................................................................... 230
Exiting the Queue........................................................................................................ 231
Placing a Booking File on a Queue ............................................................................. 232
Module Review............................................................................................................ 233
Module 11: Dividing, Repeating Booking Files, History, Booking File
List and Past Dated Bookings ........................................................ 235
Module Objectives ....................................................................................................... 235
Dividing a Booking File ................................................................................................ 235
Creating a Repeat Booking ......................................................................................... 239
Repeat all Customer Data (REALL) ....................................................................... 240
Repeat all Segments (RESALL) ............................................................................ 241
Repeat all Customer Data and Segments (REALLSALL) ...................................... 242
Booking File History .................................................................................................... 243
Booking File List .......................................................................................................... 246
Booking File List provides the ability to list live booking files and display them to screen
or send them to Queue................................................................................................ 246
Past Date Quick .......................................................................................................... 248
Module Review............................................................................................................ 249
Module 12: Galileo Information System and Timatic .................... 251
Module Objectives ....................................................................................................... 251
Galileo Information System (GIS) ................................................................................ 251
Displaying the index .............................................................................................. 251
Displaying a chapter .............................................................................................. 252
Displaying a page .................................................................................................. 253
Airline chapters...................................................................................................... 253
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Contents
GIS Formats .......................................................................................................... 254
Working with Timatic ................................................................................................... 255
Visa information..................................................................................................... 256
Health information ................................................................................................. 258
Country information ............................................................................................... 260
Timatic Formats..................................................................................................... 260
Module Review............................................................................................................ 261
Module 13: Issuing a Basic Airline Ticket ...................................... 263
Module Objectives ....................................................................................................... 263
Types of airline ticket................................................................................................... 263
Electronic Ticket .......................................................................................................... 264
What needs to be in the Booking File before I can issue a ticket? ............................... 264
Issuing an e-Ticket ...................................................................................................... 265
Displaying e-Ticket data .............................................................................................. 265
Module Review............................................................................................................ 268
Appendix A: Answer Key ............................................................... 270
Module 2: Getting Started........................................................................................... 270
Module 3: Itinerary Planning ....................................................................................... 271
Module 8: Galileo Fares ............................................................................................. 273
Module 9: Fare Quote ................................................................................................ 275
Module 10: Managing Booking Files in Queue ........................................................... 276
Module 11: Dividing and Repeating Booking Files and History ................................... 277
Module 12: Galileo Information System and Timatic ................................................... 278
Appendix B: Client File Plus – Overview....................................... 279
Customer Data Client Files.......................................................................................... 279
Information Client Files................................................................................................ 280
Client File Hierarchy .................................................................................................... 280
Client File Formats ...................................................................................................... 281
Line Numbering ..................................................................................................... 282
Transfer Codes...................................................................................................... 283
Customer Data Client File Examples ..................................................................... 284
Information Client File Example ............................................................................. 286
Appendix C: Working with Galileo 360° Fares in Viewpoint ....... 287
Fare Display ................................................................................................................ 287
Fare Rules ............................................................................................................. 289
Fare Routing.......................................................................................................... 291
Fare Display Search Qualifiers .............................................................................. 292
Passenger Description Code Qualifiers ................................................................. 294
Fare Quote .................................................................................................................. 299
Storing the Fare..................................................................................................... 304
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Contents
Fare Quote Best Buy ................................................................................................... 305
Rebooking the Itinerary ......................................................................................... 307
Fare Quote Qualifiers .................................................................................................. 308
Passenger Qualifier ............................................................................................... 309
Passenger Description .......................................................................................... 311
Segment Qualifier .................................................................................................. 313
Working with Filed Fares ....................................................................................... 316
Format Summary ............................................................................. 317
Signing On and Off ...................................................................................................... 317
Encode/ Decode.......................................................................................................... 317
Cities ..................................................................................................................... 317
Lands - countries ................................................................................................... 317
Equipment - aircraft types ...................................................................................... 318
Airlines .................................................................................................................. 318
Regions ................................................................................................................. 318
Locating the Nearest Airport to a Town/City........................................................... 318
Help ............................................................................................................................ 318
Scrolling ...................................................................................................................... 319
Focalpoint Keyboard Shortcuts ................................................................................... 319
Miscellaneous ............................................................................................................. 319
Flight Availability ......................................................................................................... 320
Timetable .................................................................................................................... 321
Booking File ................................................................................................................ 322
Name .................................................................................................................... 322
Phone .................................................................................................................... 323
Ticketing ................................................................................................................ 325
Received From ...................................................................................................... 326
Form of Payment ................................................................................................... 327
Email ..................................................................................................................... 328
Display .................................................................................................................. 328
Review Booking File .............................................................................................. 329
Notepad................................................................................................................. 330
Written Address ..................................................................................................... 331
Delivery Address ............................................................................................... 332
Mileage Membership ............................................................................................. 333
SSR ....................................................................................................................... 334
OSI ........................................................................................................................ 335
Advance Seat Assignment..................................................................................... 336
Enhanced Booking File Servicing .......................................................................... 337
Vendor Remarks ................................................................................................... 338
Booking an Itinerary .................................................................................................... 339
Reference Sell ....................................................................................................... 339
Direct Sell .............................................................................................................. 339
Open Segments .................................................................................................... 339
Surface Segments ................................................................................................. 339
Passive Segments ................................................................................................. 340
Re-ordering Segments .......................................................................................... 340
Cancelling Segments............................................................................................. 340
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Contents
Changing Dates, Flights Classes and number of seats .......................................... 340
Ending and Ignoring Transaction ................................................................................. 341
Retrieving a Booking File ............................................................................................ 341
Galileo Fares ............................................................................................................... 342
Fare Display .......................................................................................................... 342
Fare Notes ............................................................................................................ 343
Fare Routing.......................................................................................................... 344
Fare Booking Classes ........................................................................................... 344
Fare Quote ............................................................................................................ 344
Fare Quote Best Buy ............................................................................................. 345
Focalpoint Shopping .............................................................................................. 345
Filed Fares ............................................................................................................ 347
Queues ....................................................................................................................... 348
Working with Queues ............................................................................................ 348
Dividing a Booking File ................................................................................................ 350
Repeat Bookings ......................................................................................................... 350
Booking File History .................................................................................................... 350
Galileo Information System ......................................................................................... 351
Timatic ........................................................................................................................ 351
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Module 1: Introduction
This course will provide you with the knowledge and understanding of the
Galileo system so that you can provide your customers with a fast and
efficient service.
Ins. Note
General
introductions
Galileo is a global distribution system referred to in the industry as a GDS
or a CRS (computer reservation system). A GDS is used by travel
agents to instantly confirm reservations for their customers for airline
seats, hotel rooms, car hire and much more.
Galileo is represented in 115 countries, and more than 470 airlines have
signed an agreement with Galileo, which means that their schedules and
fares are displayed on your screen. There are also approximately 57,000
hotel properties and over 23 car rental companies with whom
reservations can be made, giving you the flexibility to integrate air and
land arrangements into one Booking File.
Galileo’s mainframe computer is located in Denver.
Course Length
This course is scheduled for two days for users migrating from another
GDS and attending a Moving to Galileo training course, and four days for
brand new users attending a Galileo Professional training course.
Method of Instruction
Lecture
Demonstration
Hands on practice
Module reviews
Housekeeping
The following should be noted:
Fire exits
Toilets
Breaks and smoking policy
Communication
Mobile phones
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Module 1: Introduction
Course Book
The 13 modules contained in this course book have been developed to
explain to you many of the functions and features of the Galileo system,
and follow the process of booking a complete air reservation.
You can refer to it during the course, and after training you can use the
course book as a reference guide on the job.
Booking Guidelines
Throughout this class, you will be accessing the live Galileo system, and
all reservations that you make take space from a vendor’s inventory. To
prevent loss of sales to a vendor, please follow these instructions:
Book only the dates indicated by your instructor.
Use your name for a passenger name unless instructed otherwise.
Sell only the vendors specified by your instructor.
Be sure to cancel all bookings when instructed to do so.
Important note: Do not use names of famous people when creating
Booking Files
Course Objectives
At the end of the course you will be able to:
Sign on and off from the Galileo system and work with encode/decode
Plan an itinerary for your customers
Ins. Note
Be sure to review the
course objectives
Build a Booking File
Add optional Booking File fields
Work with Itineraries
Add servicing items to a Booking File
Work with Galileo Fares
Fare Quote a Booking File
Obtain fares using Focalpoint Shopping
Divide and repeat a Booking File and interpret history
Ins. Note
Emphasise to the
class that they must
ask questions as we
work through the
training material
Manage Booking Files in queue
Access information in the Galileo Information System (GIS) and Timatic
Prepare a Galileo system Booking File for ticketing and issue a basic air
ticket
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Module 2: Getting Started
You will be using Focalpoint to make air reservations in the Galileo
system, and this module covers some basic introductory items to get you
started.
Module Objectives
Ins. Note
On completion of this module you will be able to:
Sign on and off from the Galileo system and move between work areas
Review objectives
Change your password
Demo a basic
booking end to end
using the projector,
for one adult,
adding mandatory
fields and a filed
fare etc.
Use the Galileo Password reset website
Suggestion would
Be LONNYCLON
with VS in Y class
Access the Help facility in the Galileo system
Change your keyword
Work with encode and decode
Locate the nearest airport to a city
Work with the ticketing date calculator
Identify the pseudo city code for your agency
Scroll through screen displays
Use Focalpoint keyboard shortcuts
Signing on and off from the Galileo system
You must sign on and off from the Galileo system at the beginning and
end of each working session.
Launching Galileo Desktop and Signing on to the Galileo System
You sign on to the Galileo system using a sign-on code and password.
Note: Your agency manager or Galileo support executive assigns the
sign-on code that you will use in your agency.
When to use
Sign on to the Galileo system when you wish work in the Galileo system.
How to use
Take the following steps to sign on to the Galileo system.
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Module 2: Getting Started
1. Select the Galileo Desktop icon, and the Logon screen displays.
Screen response:
1. Click on the Start Galileo Desktop button at the bottom of the screen,
and the Sign On screen displays.
2.
Screen response:
Ins. Note
rd
As of 23 April
2007all passwords
need to be minimum
7 characters!
As of this date if a
sign on is not used
for more than 90
days it will be
deleted by the
system
automatically
1. Enter sign-on and password provided by your instructor.
Note: The Galileo system recognises each user by a sign-on code
and password. This password is chosen by you or your Galileo
support executive and must be between 7-10 characters, and must
contain both alpha and numeric characters.
When you have entered your password the system is ready for use.
Screen response:
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Module 2: Getting Started
Screen explanation:
Callout:
Explanation:
1
Sign-on to 5 work areas completed and today’s
date. Area A is immediately available by default.
2
Time and date of last sign on and identity of work
station
3
Front page news which varies day by day
Signing on to the Galileo System (Focalpoint 3.5 users)
If you use Galileo Focalpoint V 3.5 in your agency the sign on process is
slightly different
When to use
Sign on to the Galileo system when you wish work in the Galileo system
and you are using Galileo Focalpoint V 3.5.
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Module 2: Getting Started
How to use
Take the following steps to sign on to the Galileo system.
Note: Your sign on code for this training session will be provided by your
instructor.
1. Enter: SON/sign on code
Screen response:
Hands on
1. Enter password: The password will be provided by your instructor.
Check that all
students have
signed in
successfully.
Note: The Galileo system recognises each user by a sign on and
password. This password is chosen by you or your Galileo support
executive and must be between 7-10 characters, and must contain
both alpha and numeric characters.
Get them to read
front page news if
there is any.
When you have entered your password the system is ready for use.
Screen response:
1
2
3
Screen explanation:
Callout:
Explanation:
1
Sign-on to 5 work areas completed and today’s
date. Area A is immediately available by default.
2
Time and date of last sign on and identity of work
station
3
Front page news which varies day by day
Points to note:
Your sign on and password is for your use only. If anybody else
discovers your password you must change it immediately. To change
your password you need to use the following procedure.
Display your sign-on by entering: STD/ZXX (z represents the mandatory
qualifier for an agent sign-on and xx represents your agent sign-on)
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Module 2: Getting Started
Using your tab key, move the cursor to the PASSWORD field and
overtype the asterisk’s with a new password. There are restrictions on
passwords which can be found in ASK Travelport: What are Password
Restrictions for my Galileo/Apollo sign-on?
You can press enter once you have entered your new password, you do
not need to tab to the bottom of the screen.
You will receive the following response to confirm that your profile has
been updated if your change has been accepted.
When you enter your sign on and password, the Galileo system identifies
you as a user, and records all transactions you make with your
identification.
Emphasise
When students start
working live, they
must be sure to
remember their
password and
keyword. Make a
note of them and
keep it somewhere
safe.
As part of the system security, it is necessary to change your password
every 90 days. The Galileo system will prompt you when a change is
required.
If you fail to use your Galileo system sign on for more than 90 days, it will
be automatically deleted from the system. If this happens a second level
user in your agency can create a new sign on for you.
When you sign on for the first time, the screen response prompts you to
enter a new password and also a keyword. Use the tab key to move the
cursor to the area marked NEW PASSWORD, and type in your new
password. Next, tab to the keyword field and input a 4-6 character
keyword which must be different to the password. It is recommended
that your keyword is something memorable for example: Mother’s maiden
name, first pets name, first street you lived in.
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Module 2: Getting Started
Once you have entered a NEW PASSWORD and KEYWORD, you will
be asked to verify the information by entering the information again.
Tab back to the NEW PASSWORD field and re-enter your password and
then do the same with your keyword.
Once completed you will see the following screen which means your sign
on has been completed and you are now signed in to Galileo.
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Module 2: Getting Started
Keyword
How to use
If you do not currently know your keyword, once you are signed in
to
Galileo it is possible for you to reset it. This will mean you will be
able to use Galileo Password reset website in the future.
Display your profile: STD/ZXX (z represents the mandatory
qualifier for an agent sign-on and xx represents your agent
sign-on)
Using your tab key, move the cursor to the KEYWORD field and
overtype the asterisk’s with a new KEYWORD. This must be
between 4-6 characters alpha and/or numerics. It is recommended
your keyword is something memorable for example: Mother’s
maiden name, first pets name, first street you lived in.
You need to tab to the tab stop after the USE KYWD N to enter.
You will receive the following response to confirm that your profile
has been updated if your change has been accepted.
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Module 2: Getting Started
Unlocking your sign-on
When to use
If the locked field is set to ‘Y’ in your sign-on then after 5
incorrect sign on attempts you will be locked out of Galileo. If you
know your keyword then you can use the Galileo Password reset
to unlock your own sign-on. If you do not know your keyword then
a second level authorizer will be able to unlock you sign-on for
you.
How to use
You can access the Galileo Password reset website using the
following URL: http://support.travelport.com/gipwreset/
Ins. Note
Unless you have
some agent signon’s that you can
lock and
demonstrate this
with, you may only
be able to walk
them through the
screens.You won’t
be able to use the
website to unlock
any Galileo level
sign-on’s.
Galileo for Travel Professionals
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Module 2: Getting Started
Galileo for Travel Professionals
20
Module 2: Getting Started
Galileo for Travel Professionals
21
Module 2: Getting Started
Once you have completed the information and it has been
accepted, you will receive an automated email advising you that
you
can sign back in to Galileo. At this point you will be prompted
for your keyword.
Once you enter your keyword correctly, Galileo will request you to
change your password.
You will now be signed back in to the Galileo system.
Galileo for Travel Professionals
22
Module 2: Getting Started
Signing off from the Galileo System
When you are not using your Galileo workstation, you must always sign
off so that no one can use it and make transactions with your sign on and
password identification.
When to use
Sign off from the Galileo system when you break for lunch or leave at
the end of the day.
Note: The system will automatically prompt you to finish any
incomplete Booking Files.
How to use
Take the following step to sign off completely from the Galileo system.
Enter:
SOF
Screen response:
Hands on
Have students sign
off, and then sign on
again.
Galileo for Travel Professionals
23
Module 2: Getting Started
Moving between Work Areas
There are five different work areas in the Galileo system - A, B, C, D, and
E. When you sign on, you are automatically placed into area A, but you
can move to an alternative area if you wish to do so.
When to use
Move to alternative area, in order to maximise use of the system.
How to use
Hands on
Take the following step to move to area C.
Enter: SC
Have students
move to work area
C, and then move
back to area A.
Screen response:
Note: For further information on this topic refer to the help pages in the
Galileo system, H/SIGN.
Galileo for Travel Professionals
24
Module 2: Getting Started
Working with Encode/Decode
Within the travel industry, codes are used to identify the following items.
Cities and airports
Lands (countries)
Equipment (aircraft types)
Airlines
Regions (states)
Codes are set as an international industry (ISO) standard and are used
to:
Find general information
Make reservations
Access fares
Issue tickets
Ins. Demo
.CEFRANKFURT
To help you work with these codes, there is an encode/decode function in
the Galileo system. To help you find all the information that Galileo is
able to encode and decode, remember the word CLEAR:
City codes (and airport codes)
Land (country) information
Equipment (aircraft) types
Airline codes
Region (state) information
Encode entries are used to establish a code, and decode entries to
interpret a code. All entries start with a . (dot), followed by the C L E A R
letter representing the information you require, E to encode or D to
decode, followed by relevant data. For example:
.CEFRANKFURT (.city encode Frankfurt)
Galileo for Travel Professionals
25
Module 2: Getting Started
Cities and Airports
Each city and airport has a 3-letter city/airport code.
Encode
To establish the city code (encode) for Copenhagen, enter:
.CECOPENHAGEN
Screen response:
Hands on
Instructor and
students to practice
encode/decode
entries.
Screen explanation:
Explain
>.CD SAO explain
the different airport
names within a city
code.
Detail:
Explanation:
CPH M
M indicates the city has multiple travel ports
CPH A
A indicates an airport location
DK
ISO country code
Decode
To decode the city/airport code RUH, enter:
.CDRUH
Screen response:
Galileo for Travel Professionals
26
Module 2: Getting Started
Lands (countries)
Each country has a 2-letter ISO country code.
Encode
To establish the country code for Angola, enter:
.LEANGOLA
Screen response:
Decode
To decode the country code JP, enter:
.LDJP
Screen response:
Galileo for Travel Professionals
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Module 2: Getting Started
Equipment (Aircraft types)
Each equipment type has a 3-letter code.
Encode
To establish the code for an Airbus, enter:
.EEAIRBUS
Screen response:
Note: J after the aircraft code indicates a jet aircraft. Other codes are:
H helicopter
P propeller aircraft
T turbofan
S surface transportation
A amphibian
Decode
To decode the equipment code SF3 enter:
.EDSF3
Screen response:
Galileo for Travel Professionals
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Module 2: Getting Started
Airlines
Each airline has a 2-character code.
Encode
To establish the code for Jet Airways, enter:
.AEJET AIRWAYS
Screen response:
Screen explanation:
Detail:
Explanation:
9W
2-character airline code
JAI
3-character airline code (for future use)
589
3-digit documentation code
A
Indicates the carrier is a member of AIRINC
G
G indicates the carrier is a Galileo participant
S
S indicates the carrier is a scheduled passenger
airline
Note: Other codes may be seen:
D indicates the code is assigned to two carriers
(controlled duplicate)
C indicates a non-SITA account
Decode
To decode the airline code NH, enter:
.ADNH
Screen response:
Galileo for Travel Professionals
29
Module 2: Getting Started
Airline record
You can establish the head office address of an airline by displaying an
airline record. To display the airline record for Thai Airways International
(TG), enter:
.ARTG
Screen response:
Galileo for Travel Professionals
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Module 2: Getting Started
Regions (states)
Some countries, such as the USA, Australia and Brazil are divided into
states or regions.
To display a list of countries divided into regions, enter:
.RD
Screen response:
To display a list of regions within Australia, enter:
.RDAU
Screen response:
Note: For further information on this topic refer to the help pages in
the Galileo system, H/ENCODE.
Galileo for Travel Professionals
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Module 2: Getting Started
City Records
Hands on
Look at a couple
more examples,
.CRFRA and
.CRLCY
Read through
information.
To ensure that your customer’s journey runs as smoothly as possible, it is
your responsibility to give them relevant information about the different
airports to which they are travelling.
Take the following step to display a city record for Budapest, enter:
.CRBUD
Screen response:
Note: )> at the bottom of the display indicates that there is more
information to be seen. Move down, enter MD to see more.
The city record contains information on the:
Location of the airport in relation to the city centre
Journey time from the airport to the city centre
Transportation available at the airport and approximate costs
Terminals used by all airlines
Airport to airport and terminal to terminal connection times
Minimum airport check in times
Airport facilities
Post office and banking facilities and opening hours
Car parking facilities
Galileo for Travel Professionals
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Module 2: Getting Started
Sample Encode/ Decode Formats
Formats for encode/decode entries may be found in the Help pages.
Cities (H/AIRP)
Format:
Explanation:
.CELONDON
Encode London
.CDMEL
Decode MEL
.CRSIN
City record for SIN (Singapore)
Lands - countries (H/AIRR)
Format:
Explanation:
.LESRI LANKA
Encode Sri Lanka
.LDSE
Decode SE
Equipment -aircraft types (H/AIRC)
Format:
Explanation:
.EEBEECHCRAFT
Encode Beechcraft
.EDF24
Decode F24
Airlines (H/AIRC)
Format:
Explanation:
.AEBRITISH
Encode airlines beginning with British
.ADSQ
Decode SQ
.ARTG
Airline record
Regions (H/AIRR)
Format:
Explanation:
.RD
Display all countries that are divided into regions
.RDUS
Display all regions (states) for the USA
.RDUSOR
Display name of US state OR
Galileo for Travel Professionals
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Module 2: Getting Started
Locating the Nearest Airport to a City
You may use the Galileo system to locate the airport which is located
nearest to a particular town or city which does not have its own airport.
When to use
Check the location of the nearest airport to a city which does not have its
own airport.
How to use
Take the following step to locate the airport which is nearest to Walsall
located in the United Kingdom. Enter:
C MAP/UNITED KINGDOM–WWWW
Input description:
Hands on
Input:
Description:
Check nearest
airport to Matlock
C MAP/
Map function identifier and mandatory
separator /
C MAP/UNITED
KINGDOM–MMMM
UNITED KINGDOM–
Country and mandatory separator –
WWWW
Cities/towns beginning with W
…then MD
Screen response:
Note: The system response indicates that Walsall is 20 miles from
Birmingham airport (BHX) and 38 miles from East Midlands Airport
(EMA). Scroll down to view additional towns/cities beginning with W.
Galileo for Travel Professionals
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Module 2: Getting Started
Working with the Ticketing Date Calculator
You may use the Galileo system to calculate a date for ticketing purposes
and for minimum and maximum stay requirements on an air fare.
When to use
Use the Ticketing Date Calculator to determine a date for fare or ticketing
purposes.
How to use
Take the following step to subtract 30 days from 1 June to calculate the
date for a fare which has an advance purchase requirement of 30 days.
Enter:
TAA/1JUN/30
Screen response:
Sample entries:
Format:
Galileo for Travel Professionals
Explanation:
TAA/1JUN/30
Subtract 30 days from 1 June
TAA/1JUN/+60
Add 60 days to 1 June
TAA/330
Calculate furthest future date that can be
used to make reservations in the Galileo
system
35
Module 2: Getting Started
Accessing Help
Hands on
View Help pages
with students.
There is a help facility within the Galileo system to assist you with system
inputs and formats. To access Help, type either HELP or H/ followed by
the first letter of the subject, the subject name or format. The following
are some examples:
Format:
Explanation:
HELPT or H/T
Display index of subjects beginning with the letter T
H/FARES
Display help pages for Fares
H/N.
Display help pages for format code N.
H/
Display applicable help pages after an error
response
ASK Travelport
Hands on
View ASK
Travelport with
students and set up
users with a
username and
password.
ASK Travelport is a free-of-charge online help system available at
www.asktravelport.com
From here access the Galileo on-line Formats guide, as well as questions
and answers relating to various Galileo products. If you cannot find the
information required, you can always ask a question!.
Galileo for Travel Professionals
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Module 2: Getting Started
Identifying your Pseudo City Code
The Galileo system recognises your agency by a pseudo city code. You
may need to know what it is when you telephone the Galileo Service
Centre.
Hands on
Take the following step to find out your pseudo city code.
Enter: C
Screen response:
Ins. Note
Emphasise that
when the students
call the Galileo Help
Desk they will be
asked for their
agency pseudo city
code. They will also
need this
information if they
use e-Learning or
ASK Galileo!
Note: EA7 is the agency pseudo city code in this example.
Galileo for Travel Professionals
37
Module 2: Getting Started
Scrolling
Hands on
Look a city record for
Frankfurt (.CRFRA)
and practice scrolling
inputs
Point out
)> at the bottom of a
screen display
indicates that there is
more info to be seen
When accessing pages of information such as city records or Galileo
information pages, not all information may be visible on one screen. The
following scrolling entries are available:
Format:
Explanation:
MD
Move down
MU
Move up
MB
Move to the bottom of a display
MT
Move to the top of a display
MR
Move down and display the remaining lines of a
display
Points to note: Galileo Desktop users can use the Page Up and Page
Down buttons instead of MU and MD
Using Focalpoint Keyboard Shortcuts
Hands on
Demo some of
these shortcuts, and
have students
practice.
The following are some of the keyboard shortcuts that are available with
Focalpoint.
Function:
Command:
Clear active window
Ctrl + W
Clear all windows
Ctrl + S
Focalpoint Replay
Ctrl + Y
Move to (activate) window 3
Ctrl + 3
Redirect response to window 2
Alt + 2
Retrieve unsolicited messages
Ctrl + U
Exit Focalpoint
Alt + F4
Unlock the keyboard
Ctrl + R
Zoom active window
Ctrl + Z
Galileo for Travel Professionals
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Module 2: Getting Started
Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. When finished, check your answers in Appendix A: Answer Key.
1. PPT is the 3-letter code for which city
2. What is the 3-letter code for Riga? In which country is it located?
3. What type of aircraft is a DH4?
4. What is the 2-letter country code for Indonesia?
5. Your customer wishes to fly from London to Abu Dhabi with Etihad Airways. What is the 2-letter
airline code?
6.
7.
Your customer is travelling to SCL. Which city is this, and what is the airport name?
How long does it take to travel by express shuttle bus from JFK airport to midtown Manhattan?
8. ORY serves Paris. Where is it located in relation to the city?
9. Which Help pages do you refer to for help with encode/decode entries?
10. Which airports are located nearest to Cadiz in Spain?
Galileo for Travel Professionals
39
Module 3: Itinerary Planning
To assist your passengers with their travel plans, you must obtain some
specific information from them. You need to know:
The date they wish to travel
Where they are travelling from
Where they are travelling to
When the customer contacts you to make their initial enquiry, they may
not be clear about the type of journey they wish to make, whether it is by
rail or air or road or whatever. You must take control of the conversation
and ask specific questions to establish this information.
When you have established that their plans involve air travel, use the
Galileo system to check for flight schedules and availability of seats.
Module Objectives
At the end of this module you will be able to:
Check flight availability
Ins. Note
Review objectives
Work with a timetable display
Book an itinerary
Check minimum connecting times
Check local time
Galileo for Travel Professionals
40
Module 3: Itinerary Planning
Checking Flight Availability
Mention
You may check flight availability in the Galileo system for 330 days from
today’s date.
TAA/330
When to use
Make a flight availability entry to check seat availability for your customer.
How to use
Take the following step to check availability for travel from London to
Johannesburg on 20 January. Enter:
A20JANLONJNB
Hands on
Response is an
unbiased display
from the Galileo
system (G GAL in
top-right corner).
Screen response from the Galileo system:
1
Display is for a 24hour period 00002359.
2
3
4
5
6
7
8
9
10 11 12 13
Note: If no date is entered the system defaults to today's date.
Galileo for Travel Professionals
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Module 3: Itinerary Planning
Screen explanation:
Callout:
Explanation:
1
General availability from the Galileo system for the day
of the week and city pair requested for a 24 hour period.
2
Tab to A for more availability
3
Origin airport
4
Arrival airport
5
Local departure time
6
# indicates next day arrival
indicates arrival 2 days later
– indicates arrival previous day
7
Local arrival time
8
Airline code and flight number
Point out
If no date is entered, the
system assumes today’s
date.
If no board-point is
specified in the
availability entry, the
system assumes the city
of the terminal
initialisation (the NDC
city).
For example, for an
agent located in the UK,
the entry A10JANMIA
displays availability for
London to Miami on 10
January.
Note: The @ symbol next to BD2505 and BD2507
indicates that they are code share flights operated by
another carrier.
9
Booking class and seat availability
Note: The order in which booking classes are
displayed may be amended to suit your agency's
requirements.
10
Not all classes can be displayed on the Focalpoint
screen, and # indicates that additional booking classes
exist. A follow-up entry can be made to display
additional classes.
11
Equipment (aircraft) type
12
Link indicator
Note:
indicates that the carrier has inside availability.
The carrier is able to identify where the request has
come from and return the most up to date and
appropriate availability to the display.
13
E-ticketing indicator:
E indicates that e-ticketing permitted
X indicates that e-ticketing not permitted
Blank indicates that no information has been received
from the airline
Galileo for Travel Professionals
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Module 3: Itinerary Planning
Galileo Sequencing
Flights shown in Galileo flight availability are displayed chronologically,
but there are sequencing rules. The Galileo system displays flights in the
following sequence:
1. Direct non-stop flights
2. Direct stopping flights
3. Transfer connections
Direct flights
Ins. Note
Review sequencing
with students. Be
sure that they all
understand what is
meant by a direct
flight.
A direct flight is a service that has the same flight number from origin to
destination. It may be non-stop, or it may route via other cities before it
reaches its destination.
The number of stops made by a direct stopping flight is shown in the
availability display between the city pair. Refer to the following flight
availability for travel from Sao Paulo to Fortaleza.
Direct does not
necessarily mean
non-stop.
Note: The flight on line 5 makes one stop between Sao Paulo and
Fortaleza, the flight on line 6 makes two stops, and the flight on line 7
makes three stops.
More classes
If more classes exist than can be displayed on the first screen of the flight
availability, enter [email protected]# line number to reveal them. For example, to
display more classes for RG2372 on line 3, enter [email protected]#3
Screen response:
Note: Enter A R to return to the main screen display.
Galileo for Travel Professionals
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Module 3: Itinerary Planning
Transfer connections
Hands on
Look at a couple of
other examples:
BERSIN and
MANPIT.
A transfer connection is a journey requiring a change of aircraft or flight
number at an intermediate point. The city or airport where the change of
aircraft takes place is referred to as the transfer point.
A transfer between flights of the same airline is referred to as an on-line
transfer, and a transfer between flights of different airlines is referred to
as an interline transfer.
Refer to the following flight availability for travel from Frankfurt to Manila.
Screen explanation:
Detail:
Explanation:
Line 1
Direct flight from FRA to MNL on LH, stopping once.
Lines 2/3
On-line transfer connection on CX via HKG.
Lines 4/5
Interline transfer connection on LH and TG via Bangkok.
Lines 6/7
On-line transfer connection on TG via Bangkok.
Identifying Travelport Sponsored Flights
ASK Answer AN7824
Sponsored Flights are flights that appear above the neutral air availability
display. Typically, participating airlines use Travelport Sponsored Flights
to promote a new service or promotional fares in the availability display
in order to highlight flights you may not otherwise notice.
The Sponsored Flights section of the availability display automatically
appears above the neutral availability display.
The neutral display remains separate and lists the same number of
flights as it did previously. There may be a maximum of three Sponsored
Flights in a display.
Galileo for Travel Professionals
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Module 3: Itinerary Planning
Here is an example of an availability display with Sponsored Flights:
Galileo for Travel Professionals
45
Module 3: Itinerary Planning
Displaying Flight Details
The location of intermediate stopping points, together with journey times
and departure and arrival terminal information may be found by making a
follow-up entry.
When to use
Make a follow-up entry to display flight details to advise your customer of
intermediate stopping points on a flight.
How to use
Take the following step to display flight details for LH 788 flight on line 1
of the flight availability display from Frankfurt to Manila shown on the
previous page.
Enter: TTL1
Screen response:
Hands on
Display flight
availability for SAO
FOR
A1JUN SAOFOR
Then … TTL6 or
TTL7
Detail:
Explanation:
Flight
details
Boarding and off points, terminal information, flying
time and ground time, aircraft type and e-ticketing
indicator.
Flight
summary
Total flying time, total ground time and total journey
time.
Booking
classes
Appropriate booking classes
Note: To display flight details for a booked segment (1), enter TTB1.
Galileo for Travel Professionals
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Module 3: Itinerary Planning
Availability Display Options
There are many ways in which you can reduce the number of flights
displayed.
Specifying a departure time
Hands on
You may specify an approximate departure time. For example for a
departure at 1200, enter:
A1JUNLONFRA.1200
Screen response:
Ins. Note
The header line
shows 1000 – 2359.
The system
automatically shows
flights starting 2
hours earlier than
the time specified in
the entry.
Points to note:
Flights are displayed from two hours before the specified time.
A.1200 may be used as a follow-up to update the previous basic
availability entry
Specifying a preferred airline
Hands on
Many passengers are members of an airline’s frequent flyer scheme, and
wish to fly with a specific carrier. For example, to request flight
availability for Deutsche Lufthansa (LH), enter:
A1JUNLONDUS LH
The response is from the Lufthansa system, and seats may be sold
from the display:
Ins. Note
This response is
from the Lufthansa
system.
The display is
similar to the one
that you would see
if you were working
in LH reservations
office.
Galileo for Travel Professionals
Note: Tab and enter AM LH to display more availability.
47
Module 3: Itinerary Planning
Updating flight availability entries
Ins. Note
The customer does
not always
immediately provide
all the information
you need to make
the most
appropriate
availability entry.
You may update a flight availability one item at a time, or together in any
order. Refer to the following flight availability for travel from London to
Amsterdam.
Sometimes you
need to make a
follow-up entry to
“fine-tune” the
previous display.
How to use
To update the flight availability entry to specify a departure time of 1500
with KLM Royal Dutch Airlines, enter:
A.1500 KL
Screen response from the KLM system:
Hands on
Note: Alternatively, you could have included all display options in the
initial entry, A1JUNLONAMS.1500 KL
Galileo for Travel Professionals
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Module 3: Itinerary Planning
Checking return flight availability
Once you have advised your customer of outbound flight details, you
need to know if they are continuing their journey to another destination,
or returning to their origin city.
To check return flight availability from Amsterdam to London with KLM on
8 June, enter:
AR8JUN KL
Screen response:
Note: AR reverses the city pair. If you omit *KL the system reverts
back to general availability.
Galileo for Travel Professionals
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Module 3: Itinerary Planning
Flight Availability Formats
Formats for flight availability may be found in the Help pages, H/AVAI.
Formats can be added to the initial entry, or used as a follow up entry
when proceeded by A.
Format:
Explanation:
A22JUNBRUATH
Specified date and city pair
Note: If no date is entered, the system
defaults to today’s date
A15MAYMANPAR.1100
Specified date, city pair and departure time
A23MARSYDSIN*SQ
Specified date, city pair and carrier specific
display
A23MARSYDSIN/SQ
Specified date, city pair and preferred carrier
A#
Change availability display to one day later
A#3
Change availability display to three days later
A-
Change availability display to one day earlier
A-2
Change availability display to two days earlier
AR
Return availability (reverses the city pair)
AR17NOV
Return availability for specified date
A.0900
Change availability display to specified
departure time
A/BA/UA/AA
Change availability to show preference for
specified carriers
A
Display more flights
A BA
Change availability to a carrier specific display
AM BA
Display more flights from a carrier specific
display
[email protected] BA
Request specific class in a carrier specific
display (does not work for all carriers)
AL1
Display last seat availability for specified line
number
A.LHR
Display availability for single connecting flights
via specified airport
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Module 3: Itinerary Planning
Flight Availability Formats (continued)
ANPAR
Display next availability to specified city from
the off point of the previous availability display
ABLHR
Display availability from a new specified board
point
AOCDG
Display availability to a new specified off point
[email protected]#2
Display availability of more classes for the
specified line number
Working with Timetable Displays
A timetable display can be particularly useful when planning a client’s
itinerary, or to check if a direct flight operates on a route when only
transfer connections are shown in an availability display.
When to use
Refer to a timetable display to check the frequency of flights.
How to use
Take the following step to display a timetable for flights from London to
Nairobi on 20 March. Enter:
TT20MARLONNBO
Ins. Note
Emphasise that
timetable display
does not show
availability – it only
shows flights that
are operating,
regardless of
whether seats are
available.
Screen response:
1
2
Galileo for Travel Professionals
3
4
5
6
7
8
9
10
11 12
51
Module 3: Itinerary Planning
Screen explanation:
Callout:
Explanation:
1
Date range. Defaults to approximately 28 days from the
specified date.
2
Effective date
3
Discontinued date
4
Day of the week indicator. 1 = Monday, 2 = Tuesday, etc.
5
Origin airport
6
Arrival airport
7
Local departure time
8
# indicates next day arrival
indicates arrival 2 days later
– indicates arrival the previous day
9
Local arrival time
10
Airline code and flight number
11
Equipment (aircraft) type
12
Link indicator
Timetable Formats
Formats for timetable entries may be found in the Help pages, H/TT.
Hands on
Have students work
Availability and
Timetable
exercises.
Remind them that
suggested answers
may be found in
Appendix B.
Format:
Explanation:
TT10DECLONRIO/RG
Timetable display London to Rio 10 December
with Varig
TTR
Return timetable display
A
Move from a timetable display to an availability
display for the same date and routing
TT
Move from an availability display to a timetable
display for the same date and routing
TTL4
Display timetable information for the flight on
line 4 of an availability display
TTB3
Display timetable information for segment 3 in a
Booking File
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52
Module 3: Itinerary Planning
Flight Availability Exercise
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. If no date is specified in the question, use the date provided on your
name card. When finished, check your answers in the Appendix A: Answer Key.
1.
Check flight availability from Paris to Frankfurt for travel today.
2.
You have a customer who wishes to travel from Bangkok to Singapore during the middle of
the day. Display flight availability.
3.
What time is the earliest direct flight from London to Sao Paulo?
4.
What time is the earliest direct flight on the following day from Sao Paulo to Belem?
5.
Display flight availability from London to Sydney. At what time does QF 2 arrive in Sydney
Where does it stop en route, and how long does the journey take?
6.
Which Help pages do you refer to for help with flight availability entries?
Galileo for Travel Professionals
53
Module 3: Itinerary Planning
Timetable Exercise
Use your study guide and the Galileo system as you work, and write down your entries and answers
in the space provided. If no date is specified in the question, use the date provided on your name
card. When finished, check your answers in the Appendix A: Answer Key.
1. Currently, on which days of the week does carrier NZ fly from Auckland to Honolulu?
2. Your client wishes to fly from London to Kolkata in approximately six months time. On which days
of the week can she fly directly, and with which carrier?
3a. How often does Air Mauritius (MK) fly from London to Mauritius (MRU) during the last week of
May?
3b. How often does British Airways fly in the opposite direction from Mauritius to London?
4.
Your customer wishes to fly from London to Almaty in Kazakhstan. Which carriers operate
direct flights, and on which day do they arrive?
5. Which Help pages do you refer to for help with flight timetable entries?
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Module 3: Itinerary Planning
Booking an Itinerary
Once you have selected the most suitable flights for your customer, you
must check that the required booking class is available, and then make a
reservation.
Booking Class and Seat Availability
Airlines show the availability of seats in one of the following displays:
Numeric display
Alpha display
Numeric display
Ins. Note
Try to find examples
of alpha and
numeric availability
where flights are
closed or have few
seats available.
When an airline uses numeric flight availability, the number of available
seats follows the booking class code. Refer to the following flight
availability for travel London to New York:
The following numbers/letters are relevant to numeric availability:
Number/
Letter:
Explanation:
9
Maximum seat availability (some airlines may specify 7,
4 or 2)
1-8
Actual numbers of seat available
0
No seats available – request or waitlist only
C
Class closed – cannot sell, waitlist or request
X
Class (or flight) cancelled
Note: You will never see more than 9 seats in a flight availability display.
If there are more than 9 passengers travelling together, it is considered a
“group” booking and seats must be requested from the airline.
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Module 3: Itinerary Planning
Alpha display
When an airline uses alpha flight availability, a letter follows the booking
class code. Refer to the following flight availability for travel from Delhi to
Bangkok.
The following letters are relevant to alpha availability:
Letter:
Explanation:
A
Booking class is available
R
Booking class on request
L
Waitlist only
C
Class closed – cannot sell, waitlist or request
X
Class (or flight) cancelled
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Module 3: Itinerary Planning
Airline Link Indicators
Before you make a reservation, you must link to the airline to ensure that
the seat is sold correctly, and that you get the appropriate guarantee.
The way that you link to an airline is indicated by the B or C link indicator
at the end of the line in the flight availability display.
Refer to the following flight availability for travel from London to Delhi.
The type of link that an airline has with the Galileo system is identified by
the link indicator, and with the majority of airlines you will only receive the
appropriate seat guarantee when the seat is sold from a numeric
availability.
Important note: If you do not obtain the correct guarantee, the airline
has the right to refuse the sale.
Changing alpha codes to numeric
Ins. Note
This is important. If
a seat is not sold
correctly, then the
airline has the right
to reject the sale,
resulting in
inconvenience to
the customer.
Emphasise
Take the following action to ensure that you get the appropriate seat
guarantee from the airline.
When the link
indicator is:
And the availability
display is:
Enter:
B or C
Numeric
No action required
C
Alpha
Enter A followed by the
carrier code, e.g. A IC
B
Alpha
Enter either A followed
by the carrier code, or AL
followed by the line
number, e.g. AL2 (last
seat availability)
Always sell from a
numeric display
whenever possible.
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Module 3: Itinerary Planning
Non-link airlines
Not all airlines have a link with the Galileo system, and consequently do
not have a seat guarantee agreement with Galileo. The availability
display will be alpha, and there is no facility to change it to a numeric
display.
Refer to the following display:
Note: RE flights are displayed on lines 1 - 2. There is no link indicator
and you must sell seats from the alpha display.
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Module 3: Itinerary Planning
Selling Seats
When you sell seats for your customers be sure to sell from a numeric
flight availability, whenever possible.
Note: Adults and children two years and over occupy seats. Infants
(under two years) do not. For example, if a family of two adults, one child
and one infant are travelling, you must sell three seats. However, if the
infant requires a seat, the passenger must pay a child’s fare, and you
would subsequently sell four seats.
When to use
Sell seats from the flight availability display to make a reservation for your
customer.
How to use
Hands on
Students to use the date
on their card and book 1
seat in Y class …
At time of writing cannot
find airline responding
with an S or a G as most
now respond with an O
Take the following step to sell 1 seat in Y class from line 5 of the
following flight availability display for Lufthansa:
Enter: N1Y5
Screen response:
Continued on next page
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Module 3: Itinerary Planning
Screen explanation:
Detail:
Explanation:
1. LH 4725 Y 1JUN LHRFRA
Flight segment number, carrier code,
flight number, date and city pair
(airport codes)
HS1
HS action code - have sold 1 seat
(inventory adjusted)
SS indicates sold seat (inventory not
yet adjusted)
0945 1215
Local departure and arrival times
O
Guarantee indicator (option sell - the
highest level of sell
E
E-ticket indicator (flight is eligible for
an e-ticket)
DEPARTS LHR TERMINAL 2,
etc
Flight information from the Galileo
system
NON- SMOKING FLIGHT
OFFER CAR/HOTEL >CAL
>HOA
Flight information from Lufthansa
(contained between asterisks)
Automatic system prompts to remind
you to offer to make car and hotel
reservations
Sell indicators:
There are three sell indicators that will be returned.
Indicator:
Explanation:
O
Option sell. The airline will send a vendor locator to the
Galileo Booking File when the transaction has been
ended.
S
Super guaranteed sell. The airline will send a vendor
locator to the Galileo Booking File when the transaction
has been ended.
G
Guaranteed sell. No vendor locator will be sent to the
Booking File.
Reminder: Be sure to sell from a numeric display.
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Module 3: Itinerary Planning
Selling Seats on Transfer Connections
When your customer is transferring from one flight to another at a
connecting city, you must sell all relevant flights from the availability
display.
Refer to the following flight availability display for travel from Sydney to
Mumbai, showing various connections.
How to use
Take the following steps to sell 2 Y class seats on SQ232 and AI473
(lines 4 and 5).
1. Change the alpha availability for AI473 on line 5 to a numeric display.
Enter:
AL5
1.
Hands on
Sell 2 Y class seats from lines 4 and 5. Enter:
N2Y4Y5
Check availability
LON-KLU*OS
Screen response:
Sell 2 Y class seats
on OS from offered
availability, via VIE.
Ignore transaction
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Module 3: Itinerary Planning
Waitlisting Flights
Waitlisting is a system used within the airline industry when flights and
booking classes do not have seats available. It is quite common for
passengers to cancel confirmed seats prior to departure, so airlines
maintain a list of passengers who wish to be confirmed if seats become
available.
If the status of the flight your passenger wants is waitlist only, when you
make an entry to sell seats, your passenger is waitlisted. If the airline is
able to subsequently confirm the seat, they advise you by changing the
status code in the itinerary and updating the Booking File.
Be sure to cancel seats immediately when your passengers advise you
that they are no longer travelling, so that other passengers may have
seats confirmed.
Refer to the following flight availability display for Thai Airways.
Instructor demo
Research suitable
closed flight and sell
(waitlist) 1 seat in
appropriate class.
C class on TG911 on line 1 is showing that no seats area available. To
waitlist your passenger, enter:
N1C1
Screen response:
Ignore the
transaction.
Note: The response from the airline specifies that the flight is
waitlisted only. The code LL means waitlist. Carriers apply their own
policy with regard to handling waitlisted passengers.
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Module 3: Itinerary Planning
Interactive waitlist
Some carriers work more proactively with waitlist requests and utilise
interactive waitlist.
Instructor demo
Research suitable
closed flight and sell
(waitlist) 1 seat in
appropriate class
and demo
interactive waitlist.
Ignore the
transaction.
When an interactive sell is requested and seats are not available, a
carrier may respond to the sell entry with either of the following
messages:
0 AVAIL/WL OPEN
0 AVAIL/WL CLOSED
If the waitlist is closed there is no further action that can be taken, but if
the waitlist is open the seat may be waitlisted with the following entry:
N1Y1LL
Screen response:
Note: AA, BA and
UA offer interactive
waitlist.
Note: W after the arrival time indicates an interactive waitlist.
Selling Formats
Formats may be found in the Help pages. The following are sample
entries.
Selling from Availability (H/NAIR)
Format:
Explanation:
N1C2
Sell 1 seat C class from availability line 2
N1Y1J2
Sell 1 seat Y class from availability line 1 and J
class from connecting flight on line 2
N3S4
Sell 3 seats in S class from availability lines 4 and 5
Booking File display entries
Format:
Explanation:
R
Display the Booking File
I
Display itinerary
Note: Each Booking File field may be displayed individually if required.
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Module 3: Itinerary Planning
Checking Minimum Connecting Times
The time required to transfer from one flight to another may vary
depending on whether a passenger is flying on an international or
domestic flight, or whether he is transferring from one airport to another.
A minimum connecting time is agreed and published for each airport by
IATA, and is the shortest period of time that may be allowed to transfer
between flights, taking into account all factors. All transfer connections
shown in a Galileo availability display adhere to the published minimum
connecting time.
Hands on
Have students
practice entry with
their Booking File
created previously.
You can be sure that flights offered as connections on an availability
display adhere to minimum connecting times, but when you build an
itinerary over a connecting point, you can check that the connecting time
is valid. Enter:
@MT
Screen response:
Points to note:

To check specific segments in an itinerary, include the relevant
segment numbers in your entry, e.g. @MT3–4.

If the minimum connecting time is not met, the system response
advises you to check the appropriate segment numbers.

Ensure airport codes are used
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Module 3: Itinerary Planning
Displaying Minimum Connecting Times
Minimum connecting times may be checked in the Galileo system without
reference to an itinerary.
When to use
Use the formats below to check minimum connecting times when
planning your customer’s itinerary.
How to use
Take the following steps to display the minimum connecting time at
Frankfurt for an international flight arrival from London (LHR) on British
Airways, connecting to a domestic flight to Berlin on Lufthansa.
1. Enter: DCTFRA-ID
2.
Format:
Explanation:
DCT
Function identifier “Display Connecting Times”
FRA
Airport code where connection is being made
-
Separator
ID
International sector connecting to a domestic sector
1.
Screen response:
Screen explanation:
Galileo for Travel Professionals
Detail:
Explanation:
Standard
Times
Specified connecting times for domestic and
international travel
Exceptions
Number of listed exceptions
65
Module 3: Itinerary Planning
Additional minimum connecting time formats
Format:
Explanation:
H/DCT
Help page for connection times
DCT
Display fill-in format screen to check
minimum connecting times
DCTLHR*BABA
Display connecting times at LHR when BA is
arrival and departure carrier
DCTLHR-ID*BABD
Display connecting times at LHR for
international connecting with a domestic
sector with BA as arrival carrier and BD as
departure carrier
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Module 3: Itinerary Planning
Checking Local Time
You may use the Galileo system to check the local time at any city in the
world and to determine the time difference with GMT/UTC.
When to use
Check local time at any city in answer to a question from your customer.
How to use
Take the following step to check the local time in Sydney. Enter:
@LTSYD
Screen response:
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Module 3: Itinerary Planning
Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. If no date is specified in the question, use the date provided on your
name card. When finished, check your answers in Appendix A: Answer Key.
1a. A customer wishes to fly with Philippine Airlines (PR) from Manila to Hong Kong in Y class.
Display availability and sell one seat in the correct class on any flight.
1b. Two days later he wishes to travel onward to Bangkok with Thai International (TG) before 1000.
Display availability and sell one seat in Y class.
1c. Display your client's itinerary and answer the following questions. What does "HS1" on both
sectors signify? Please now ignore your booking.
2a. A customer wishes to travel on United Airlines from Hong Kong to San Francisco and return to
Hong Kong two weeks later. He wishes to travel on the earliest direct flights. Sell one seat in Y
class on each flight.
2b. What type of aircraft will operate the outbound flight?
2c. On which date will the customer arrive back in Hong Kong? You can now ignore the booking.
3a. You have a client who travels regularly to the Caribbean, and he wishes to travel from London to
Bridgetown, Barbados on a direct flight with Virgin Atlantic (VS). He is travelling with his 9 year
old daughter. Sell the required number of seats in Y class. (If there are no direct flights on your
date, check flights for the nearest date.)
3b. What guarantee indicator did you receive?
3c. Four days later the party wishes to travel from BGI to Los Angeles. There are no direct flights.
Book connecting flights via Miami with American Airlines in Y class.
3d. Two days later book seats from LAX to London with United Airlines.
3e. Which of these carriers will respond with a vendor locator if you were to end the booking?
Please ignore your booking.
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Module 4: Building a Booking File
Five mandatory fields are required to complete a Booking File. If all five
fields are not present you will not be able to end transaction on the
Booking File. The mandatory fields are:
Itinerary
Passenger name
Phone number
Ticketing information
Received from (who gave instructions to make the booking)
Use the word PRINT to remember them:
Phone
Received
Itinerary
Name
Ticket
When you enter any of the mandatory fields (except the itinerary) into the
Booking File, Galileo checks that all data is in the correct format. The
system responds with an asterisk to acknowledge the entry.
Module Objectives
At the end of this module you will be able to:
Work with the following Booking File fields
 Name
 Phone
 Ticketing
 Received From
 Form of Payment
Link entries together
Move across agency information using a Client File
End Transaction
Ignore transaction
Retrieve a Booking File
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Module 4: Building a Booking File
Entering the Name Field
The Booking File must contain the names of all passengers for whom you
are making reservations. You must include infants, even though they do
not occupy a seat. A maximum of 99 passenger names may be included
in a Booking File.
Note: If you have more than 9 passengers travelling together in a
Booking File, it is considered a “group” booking, and seats must be
requested from the airline.
When making airline reservations or issuing tickets, the passenger name
is added in a specific format:
Family name, first name, title
For example, MR PETER BROWN must be input as
BROWN/PETERMR. Use a slash to separate the family name from the
first name and title.
Points to note:
Use recognised titles, such as Mr, Mrs, Ms, etc.
Do not use hyphens or spaces
When you do not know the passenger’s first name, you may use initials.
The passenger’ name that you enter into the Booking File must be
exactly the same as the name shown in the passenger’s passport.
Passenger Type Codes
Ins. Note
Adding PTC to the
name field is live as
th
of Jan 24 2007. It
is optional, if PTCs
are not added to the
passenger name, it
will be possible to
quote fares using
PTCs as part of the
FQ entry
When names are added into a Booking File, with the exception of infants,
the Galileo system makes an assumption that all passengers are adults.
When storing a fare in the Galileo Booking File previously, you would
need to specify the passenger type code to obtain the relevant discount
on the adult fare. It is now possible to add details of the passenger type
code to the name field which will simplify the fare quote process (see
module 9 for information on Fare Quote) See H/PTC for a full listing of
Passenger Type Codes used in the Galileo system
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Module 4: Building a Booking File
You may enter passenger names into the Galileo system individually, or
combined into one entry. Name field entries begin with N. The following
are sample formats:
Explanation:
Format:
To enter a single adult
passenger, Mr George
Casey
N.CASEY/GEORGEMR
To enter a single passenger
using a passenger type
code, in this instance C09
for a 9 year old child
N.CASEY/KATEMISS*P-C09
To enter multiple
passengers with the same
family name, Mr James
Brown, Mrs Mary Brown and
Miss Anne Brown aged 5
N.3BROWN/JAMESMR/MARYMRS/
ANNEMISS*P-C05
Note: You must specify the number of
passengers entered if there is more than
one of the same family name
To enter multiple adult
passengers with different
family names, Mr Mark
Knight and Mrs Joanne
Schmidt
N.KNIGHT/MARKMR+N.SCHMIDT/
JOANNEMRS
Note: Separate name items may be input
in one entry if linked by an end item +
To enter an infant, Miss
Lauren Cooper with date of
birth 12SEP09
N.I/COOPER/LAURENMISS*12SEP09
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Module 4: Building a Booking File
Name Numbering
Names are stored in the Booking File in the order of input and assigned a
number. Numbers are used to identify each passenger in order to
request items such as special meals or for fare quote. For example,
assume the following passengers are travelling:
Mr James Brown and Mrs Emily Brown
Mr Malcolm Jones, Mrs Christine Jones and Miss Amy Jones
Mr Bruce Somerset
Names may be entered as follows:
Hands on
Students to enter
names opposite.
R
Review numbering.
N.2BROWN/JAMESMR/EMILYMRS
N.3JONES/MALCOLMMR/CHRISTINEMRS/AMYMISS*P-C09
N.SOMERSET/BRUCEMR
The Galileo system acknowledges each entered item with an asterisk.
To display the name field at any time, enter:
N
Screen response:
Screen explanation:
Galileo for Travel Professionals
Name:
Explanation:
Brown
Mr and Mrs Brown are passenger numbers 1 and 2.
The first number of the name item (1) equates to the
first individual passenger number in that item (1).
Jones
Mr and Mrs and Miss Jones are passenger numbers 3,
4 and 5. The first number of the name item (3) equates
to the individual passenger number in that item (3).
Somerset
Mr Somerset is passenger number 6. The first number
of the name item (6) equates to the individual
passenger number in that item (6).
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Module 4: Building a Booking File
Name Remarks
A name remark may be added to a passenger name so that additional
information will print on a paper ticket to act as an alert for airline checkin staff.
Children and infants
Hands on
Have students add
a child with a name
remark, and an
infant also with a
name remark.
A child is defined as a person who has reached their 2nd birthday but not
th
their 12 birthday. When you add a child’s name, include the title Mstr
for a boy, and Miss for a child.
Include a name remark to print additional information on a paper ticket
when it is issued.
R
Review the
numbering.
A servicing
message has
automatically been
created.
Ins. Note
An infant may not
be entered as the
first name item in a
Booking File.
Explanation:
Format:
To enter an infant, Miss
Lauren Brown, with date of
birth 21Aug 09
N.I/BROWN/LAURENMISS 21Aug09
To enter a child aged 5
years, Miss Mabel Larkins
N.LARKINS/MABELMISS P-C05
Points to note:

A name remark may be added to any passenger name. Other
examples could be the date of birth for a youth passenger, DOB
10JUN90 or COUR to identify a commercial courier.

When an infant is added to a Booking File, a servicing message is
automatically sent to all airlines included in the itinerary.

When a child is travelling, an SSR should be manually entered in the
Booking File to advise all airlines in the itinerary.
E-Tickets Important note:
When an e-ticket is issued, name remarks are not communicated to the
airline, so it is important that an appropriate SSR is added to the Booking
File.
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Module 4: Building a Booking File
Changing the Name Field
Hands on
Have students
change passenger 6
(Bruce Somerset) to
a new name.
The majority of airlines do not permit name changes to be made after a
Booking File has been ended. The name changes shown below are for
corrections to names before end transaction.
Explanation:
Format:
To change passenger name
number 2 to show Mr Oliver
Mason
[email protected]/OLIVERMR
To change passenger name
number 3 and 4 to show Mr
Alistair Bradley and Mrs
Kate Bradley
[email protected]/ALISTAIRMR/
KATEMRS
To change a name remark /
PTC for passenger 2
[email protected] P-C07
Explanation:
Format:
To delete passenger name
number 4
[email protected]
To delete passenger names
numbers 3 and 4
[email protected]
To delete a name remark for
passenger 3
[email protected]
Deleting a Name
Hands on
Have students
delete all names
except passengers
1 and 2.
Name change on an ended Booking File
The majority of airlines do not permit name changes to be made after a
Booking File has been ended. Check in Ask Galileo for If the airline does
not permit a name change the system will respond as follows
NAME CHANGE NOT ALLOWED
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Module 4: Building a Booking File
Entering the Phone Field
Your agency phone number and your reference must be entered as the
first phone item in the booking file, and this is automatically transmitted to
all airlines in the Booking File for information purposes.
In addition, you should include home or business contact numbers for
your customers.
Note: These may also be transmitted to the airlines in the Booking File,
depending on the agreement that each airline has with Galileo.
Phone field codes
The type of phone number is indicated by the letter before the asterisk in
the entry. The following are applicable:
Code:
Identifies:
T
Travel agency phone
H
Customer’s home phone
B
Customer’s business phone
E
Customer’s email address
A
Customer’s accommodation/hotel phone
F
FAX
N
No phone contact
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Module 4: Building a Booking File
Formats
Phone field entries begin with P. The following are sample formats:
Explanation:
Format:
To enter your agency name
and reference
P.T 01753 679821 WORLD TRAVEL
REF GEORGE
Points to note:
Hands on
All to enter the agency
phone number and
reference shown opposite.
Also enter a home phone
number for your
passengers and also an
email address.
Alternative email formats
MT. shown on page

Free format text is permitted after
the asterisk

The entry assumes the city of your
agency location
To enter a home phone
number for your customer
P.H 0207 897 7871
To enter a business phone
number in another city for
your customer
P.FRAB 2278 1912
Note: You may prefix any 3-letter city
code to any phone field
To enter an email address
for your customer
P.LONE
GEORGE.SMITH//GALILEO.COM
Note: The city code must be included,
and the conventional email @ symbol
is represented by two slashes
Changing the Phone Field
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Module 4: Building a Booking File
Any phone field in the booking file may be amended. The following are
sample formats:
Hands on
Have students
change the home
phone number to a
new number.
Explanation:
Format:
To change the first phone
(agency) field to show 01753
789871 and reference
JORGE
[email protected] 01753 789871 REF JORGE
To change the third phone
field to show business
number 0208 786 7812
[email protected] 0208 786 7812
Deleting a Phone Field
Hands on
Have students
delete the email
address.
Any phone field in the booking file may be deleted. The following is a
sample format.
Explanation:
Format:
To delete phone field
number 4
[email protected]
Displaying the Phone Field
The phone field in the booking file may be displayed as a separate entity
if required. Enter:
P
Screen response:
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Module 4: Building a Booking File
Entering the Ticketing Field
A ticketing field is required if an air segment is held in the booking file.
There are three main types of ticketing entries:
Minimum entry
Ticket review
Ticket number
Note: Only one ticket entry is permitted in a booking file. It is known as
a single item field. If entered more then once the error “single Item field”
is returned.
Minimum Entry
If the booking file is considered ticketed, the format for a minimum entry
is shown as follows:
Explanation:
Format:
Minimum entry
T.T
Ticket Review
If your customer plans to return at a later date to your agency to pay for
their ticket, a future ticketing date must be entered in the booking file.
Hands on
Have students enter
a future ticketing
date 7 days from
today.
Explanation:
Format:
Future ticketing date
T.TAU/10MAY
With added free text
T.TAU/10MAY*free text
Note: The booking file will automatically be placed on queue 10 on the
specified date for the ticket to be issued. When the ticket is issued the
field is automatically updated to show the date and time of issue.
Ticket Number
A ticket number may be included in the ticketing field entry, if required.
Explanation:
Format:
To include a ticket number in
the minimum entry
T.T 12563728942620
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Module 4: Building a Booking File
Changing the Ticketing Field
The ticketing field in the booking file may be amended. The following are
sample formats:
Explanation:
Format:
To change the ticketing field to
show a new review date of 5
September
[email protected]/5SEP
To change the ticketing field to
show a ticket number
[email protected] 125364783922254
Deleting the Ticketing Field
The ticketing field may be deleted, but the Booking File contains an air
segment it may not be ended until a new ticketing field is entered.
Explanation:
Format:
To delete the ticketing field
[email protected]
Displaying the Ticketing Field
The ticketing field in the booking file may be displayed as a separate
entity if required. Enter:
TD
Screen response:
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Module 4: Building a Booking File
Received From
A received from field is required in a Booking File when it is originated,
and also each time it is retrieved from the Galileo system and
subsequently amended. The field should contain the name or reference
of the person who gave you the instruction to make the booking or to
make any changes to it. The received from field is stored in history.
Hands on
Explanation:
Format:
All to enter a
received from field
To enter a received from Miss
Bridges
R.MISS BRIDGES
R.JONES MR
If a customer has made the
booking, and they are the only
passenger in the booking file
R.PSGR
Note: Only one received from field is permitted in a Booking File. It is
known as a single item field.
Changing the Received From Field
The received from field in the booking file may be amended. The
following is a sample format:
Explanation:
Format:
To change the received from
field to show Sam Brown
[email protected] BROWN
Deleting the Received From Field
The received from field may be deleted, but the booking file may not be
ended until a new received from field is entered.
Explanation:
Format:
To delete the received from field
[email protected]
Displaying the Received From Field
The received from field in the booking file may be displayed as a
separate entity if required. Enter:
RV
Screen response:
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Module 4: Building a Booking File
Entering a Form of Payment
The form of payment field indicates how the passenger will pay for their
air ticket.
It is not a mandatory Booking File field, but it is a required item if a ticket
is to be issued, so it is good practice to include it with the required
mandatory booking file entries.
Note: The form of payment may also be added to a Booking File as a
ticketing modifier prior to ticketing.
Hands on
All to enter form of
payment:
F.AX373900000000000/
D1212
The following are sample form of payment formats:
Explanation:
Format;
Cash
F.S
Cheque
F.CK
Invoice
F.INV (free text invoice number)
Non Ref
F.NONREF (non-refundable without
reference to the issuing agency)
Miscellaneous
F.MS (free text)
Credit card
AX373900000000000 expiry
12/12
F.AX373900000000000/D1212
Note: The form of payment field is a single item field.
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Module 4: Building a Booking File
Changing the Form of Payment Field
Hands on
Have students
change the form of
payment to cash.
The form of payment field in the Booking File may be amended. The
following is a sample format:
Explanation:
Format:
To change the form of payment
field to show cash
[email protected]
Deleting the Form of Payment Field
The form of payment field may be deleted.
Explanation:
Format:
To delete the form of payment
field
[email protected]
Displaying the Form of Payment Field
The form of payment field in the booking file may be displayed as a
separate entity if required. Enter:
FOP
Screen response:
Note: XXXXXX appear in place of the credit card number as part of data
protection.
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Module 4: Building a Booking File
Entering an Email Address
Hands on
Although an email address can be added in the phone field, there are
also specific email formats.
Delegates to enter
email addresses for
themselves.
The following are sample Email formats:
Explanation:
Format;
Add a mail ‘to’ address
[email protected]
Add a mail ‘from’ address
[email protected]
Add or change email comment
to first email address.
[email protected] A HAPPY HOLIDAY
Changing the Email Addresses
Explanation:
Change the 2
Format:
nd
email address
Add or change email comment
to first email address.
[email protected]@YAHOO.COM
[email protected] A HAPPY HOLIDAY
Deleting Email Addresses
Explanation:
st
Delete 1 email address
Delete 2
nd
email comment
Format:
[email protected]
[email protected]
Displaying the Email Field
To view the email field Enter:
EM
To send emails see Ending Transaction section of this module.
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Module 4: Building a Booking File
Linking Entries Together
Items for different Booking File fields may be input as one entry if linked
by an end item +.
For example, the following items may be linked together, each separated
by + and entered as one item.
N.2JONES/MICHAEL/JANEMRS
P.LONT 01753 278761 WORLD TRAVEL REF GEORGE
P.LONH 01494 458541
R.JONES/MR
T.TAU/10MAY
F.AX373900000000000/D1212
Screen entry:
Displaying the Booking File
The entire Booking File may be displayed. Enter:
R
Screen response:
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Module 4: Building a Booking File
Moving agency data using a Client File
It is possible to have frequently used information stored in a Client File
and move it into the Booking File using one entry.
Information is stored for the travel agency in an Agency File. Information
related to a corporation could be stored in a Business File and
information for an individual traveller in a Personal File. This section will
demonstrate how to move your agency information such as the agent
phone number into a Galileo system Booking File
Displaying the Agency File

C
Screen response:
All lines in the Client File are numbered. Any line numbers with an N
after them are for information purposes only and cannot be moved into a
Booking File. Any lines with the Y suffix can be moved into the Booking
File. O is an optional line and R is a related line
Concentrating on the Agency File above, lines 3, 15, 16, 104 and 105 will
move into the Galileo Booking File when the Agency File is moved
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Module 4: Building a Booking File
Moving the Agency File into the Galileo Booking File
Take the following steps to move information contained in the Agency
File into Galileo system Booking File

CM/+ PAUL
Ins. Note
Refer students to
appendix B for a
more in depth
overview of Client
Files if time permits
Please try and
promote e-Learning
and ASK Galileo
Format:
Explanation:
CM/
Agency File move identifier
+ PAUL
Append PAUL as agent reference to
agency phone field
System response:
On redisplaying the Booking File all the lines from the Agency File with a
Y suffix have been moved in
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Module 4: Building a Booking File
For more information on Client File, refer to appendix A. On line learning
is available free of charge at http://support.galileo.com/sgc/lms or contact
your account manager for details on classroom based Client File courses
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Module 4: Building a Booking File
Ending Transaction
When you have completed the Booking File you must end transaction to
store the reservation details in the Galileo system.
When you end transaction the Galileo system checks that the following
details are correct:
All mandatory fields are included
Hands on
The itinerary is in chronological order
Have students book
one segment of
itinerary for 2
passengers in Y class.
A1JUNLONNYC
The number of passenger names matches the number of seats booked
If any of the details are incorrect, the system displays a message to
indicate the action you must take in order to end the Booking File
satisfactorily.
DL
To end transaction, enter:
N2Y2
Hands on
E
Screen response:
All to end
transaction.
Points to note:

When a Booking File is ended for the first time, a unique 6character record locator is automatically assigned to it by the
Galileo system.
End and Retrieve
Ins. Note
Emphasise the EOK
response and record locator.
Students to make a note of
their record locator.
If you wish to save data, and re-retrieve the Booking File immediately to
continue work on it, enter:
ER
End and Mail
Save data and also send copy of itinerary to default email addresses.
(First email address stored)
EM
Ins. Note
Other formats in Ask Galileo
to send to all email
addresses or specific
address.
Save data, re-retrieve the Booking File, and also send copy of itinerary to
default email address.
ERM
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Module 4: Building a Booking File
Vendor Locators
When the Booking File is ended, vendor locators will be received from
airlines that have option sell and super guaranteed sell.
Refer to the following Booking File
Ins. Note
Review Booking
Files and check that
all students have
vendor locators
returned.
Keep Booking Files
for Minimum
Connecting Time
section later in this
module.
Screen explanation:
Detail:
Explanation:
Segment 1 - guaranteed sell: G
No vendor locator received
Segment 2 - option sell: O
Asterisk indicates vendor locator
has been received from the airline
Segment 3 - super guaranteed
sell: S
Asterisk indicates vendor locator
has been received from the airline
To display the vendor locators received from the airline, enter:
VL
Screen Response
Screen explanation:
Detail:
Explanation:
1A*ZUUTPI/23AUG
Vendor locator received from Air
Mauritius (MK). 1A is Amadeus system.
TP*CEMY8S/23AUG
Vendor locator received from TP
Note: Vendor Locators can be added manually to passive bookings
with the entry RL.xx*LOCATOR (xx is the two letter airline code.)
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Module 4: Building a Booking File
Ignoring Transaction
When you are creating or amending a Booking File, all reservations and
details can be ignored at any time before end transaction.
Important note: If you are originating a Booking File all details will be
lost.
To ignore transaction, enter:
I
Screen response
Ignore and Retrieve
If you are working on a retrieved Booking File, you may ignore any
changes and re-retrieve the Booking File in its original state. Enter:

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90
Module 4: Building a Booking File
Retrieving a Booking File
Once you end transaction on a Booking File it is stored in the Galileo
database. There are various ways to subsequently retrieve the Booking
File from the system for review or further update.
Note: Although the booking may still be displayed on your screen it is no
longer "live" in your work area.
The Galileo system secures your Booking Files to your agency by using
your office pseudo city code. Other agencies are not able access your
passengers bookings.
Those agencies that have more than one office location have a different
pseudo city code for each, but are group coded by the Galileo system.
This allows you to retrieve Booking Files from your own pseudo city, or
any pseudo city (branch office) with which your office is group coded.
Booking Files may be retrieved by:
Family name
Hands on
Have students
retrieve their
Booking File by
record locator.
Ignore transaction.
Date and name
Flight and name
Booking File record locator
The following are sample formats:
Retrieve by:
Format:
Family name from your own
pseudo city
–DRAKE
Date and family name
15DEC–MASON
Flight and name
TG887/12JUL–KNOWLES
Record locator
2VP45T
To retrieve a Booking File
made by a branch office of
your agency
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Module 4: Building a Booking File
Similar names list
If you retrieve a Booking File by name, and there is more than one
passenger of the same name, the Galileo system displays a similar
names list. For example:
Hands on
Screen response:
Have students
retrieve their
Booking File by
name, and select
from the similar
names list.
Important note
Points to note:
Each Booking File is numbered across the screen
Have students
cancel any Booking
Files they have
created.
X indicates a cancelled Booking File
To display the required Booking File, select the appropriate item number,
e.g. 2
XI
(to be discussed
later)
R.PSGR
E
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Module 4: Building a Booking File
Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name
card.
1. Book 1 seat in Y class from London to Bangkok on Thai Airways International (TG), returning 7
days later back to London on Eva Airways (BR).
Use your own name.
The passenger’s secretary Miss Chen contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as
the agency reference.
Your customer’s home phone number is 01666 568654.
Your customer’s business number is 01865 783554.
Form of payment is cheque.
Tickets will be collected seven days before departure. Enter a ticketing review date in the
Booking File.
End transaction. Make a note of the record locator.
Note: Your instructor may require you to use this Booking File in subsequent modules.
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Module 4: Building a Booking File
2. Book 2 seats in Y class from London to New York on Delta Airlines (DL), returning 14 days later.
Use your own name:
1 adult
1 child aged 9 years
1 infant aged 18 months
The passenger’s secretary contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by Mary as
the agency reference.
Your customer’s home phone number is 01753 4987621.
Your customer’s business number is 0208 743 7155.
Enter an email address, to send the itinerary. Use your.name @galileo.com
Form of payment is American Express card 373900000000000, expiry date 12/12
Tickets will be collected seven days before departure. Enter a ticketing review date in the
Booking File.
Before you end the transaction, answer the following questions:
What guarantee indicator is shown on each segment and what does it identify?
End Transaction. Make a note of your locator.
Note: Your instructor may require you to use this Booking File in subsequent modules.
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Module 4: Building a Booking File
3. Create a Booking File for two passengers, 1 adult and a child (7 years), using your own family
name. Reserve seats from Singapore to Hong Kong in Y class on Cathay Pacific (CX) or United
Airlines (UA), and return 7 days later. Mr Hung calls to make the reservation.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by Mary as
the agency reference.
Enter a business telephone number for the adult passenger in your Booking File.
Enter form of payment as Non Ref.
Enter a future ticketing date 7 days from today.
End Transaction. Make a note of your locator.
Re-retrieve the Booking File, and make the following changes to it.
Change the business phone number to 01242 754343.
Add a home phone number for your passenger - 01666 505666.
End Transaction. Make a note of your locator.
Note: Your instructor may require you to use this Booking File in subsequent modules.
4. Retrieve the Booking File that you created earlier in exercise 1.
Miss Chen calls to advise you that your customer has now decided to pay for their tickets with
American Express card 373900000000000 which expires December 2012. Change the form of
payment previously entered in the Booking File.
When your instructor is satisfied with your work, end transaction. Be sure that you have a note of
the record locator. The Booking File will be used in the next module.
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Module 5: Optional Booking File Fields
When you create a Booking File you may then want to add further
information, other than the mandatory fields and form of payment detailed
in the previous module. This information is purely for reference and
information in your office, and airlines are not able to view these details.
When you enter any of the optional fields into the Booking File, the
Galileo system checks that data is in the required format, and the system
responds with an asterisk at the end of the entry.
Module Objectives
At the end of this module you will be able to:
Work with the following optional Booking File fields
 Review Booking
 Notepad
 Written Address
 Delivery Address
Below is an example of a Booking File that contains an example of each
of these optional fields.
Ins. Note
Review the Booking
File shown on this
page, and describe
briefly the relevant
fields.
Screen explanation:
Detail:
Explanation:
RBKG
Review Booking
DLVR
Delivery address
ADRS
Written address
NOTE
Notepad
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Module 5: Optional Booking File Fields
Entering a Review Booking Field
Hands on
Students to create a
simple Booking File
with 1 segment of
itinerary, and 1
passenger with
mandatory items, in
order to practice
optional items in this
module.
Follow up actions that you have to take with your customer should be
entered in the review booking field. The review booking field reminds you
what you need to do in the future concerning your customer’s booking,
such as issuing hotel vouchers or booking car hire.
The Booking File will automatically be placed on queue on the specified
date to remind you to take the required action.
Note: The review booking field should not be used as a reminder to
issue a ticket, and a future ticketing date should be entered in the
ticketing field, T.TAU/…..
When to use
Enter a review booking item to remind yourself to take some future action
regarding your customer's booking.
How to use
Point out
The Booking File will
automatically be
placed on queue 12
for the follow up
action, unless an
alternative queue
number is specified.
Highlight individual
queues number can
be used.
Review booking file entries begin with RB. Following are sample formats:
Explanation:
Format:
To issue hotel vouchers on
11November
RB.11NOV ISSUE HOTEL
VOUCHERS
Place review booking item on
queue 40 on 11 November
RB.11NOV/Q40 CHECK PSGR HAS
VISA
The system responds with an asterisk.
Points to note:
Hands on
Add a review booking
field for 1 month prior
to departure, to call
your passenger
regarding possible
car hire.
The Booking File will automatically be placed on queue 12 at 0700 on the
specified date as a reminder for the action to be taken.
A maximum of 10 review booking file entries may be added to a Booking
File, provided each has a different date.
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Module 5: Optional Booking File Fields
Changing a Review Booking Entry
Hands on
Change the review
booking field to 7
days later and
change text to
CHECK IF AVIS
CAR REQUIRED
A review booking item may be amended to change the date, or the free
text message. The following is a sample format:
Explanation:
Format:
To change the first review
booking file field, to show a
date of 20 November and to
issue car hire vouchers
[email protected] ISSUE CAR HIRE
VOUCHERS
Note: When you amend the date of a review booking entry, you must
retype the free text, otherwise it will be deleted.
Deleting a Review Booking Entry
A review booking item may be deleted. The following is a sample format.
Explanation:
Format:
To delete review booking
item 4
[email protected]
Displaying the Review Booking Field
The review booking field may be displayed as a separate entity if
required. Enter:
RB
Screen response:
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Module 5: Optional Booking File Fields
Entering a Notepad Item
The notepad field is a multiple item field, and may be used to store
general information in the Booking File for in-house agency use.
When using the notepad function, type the entry in free text in the way
that you would usually write a note to yourself or a colleague. In this
way, you and your colleagues will have a record of actions taken in a
booking file.
Notepad entries can be added as a simple free text messages, or they
can be grouped into categories for display purposes by using secondary
qualifiers for various items such as car hire or hotel accommodation.
A maximum of 999 entries are permitted in a Booking File.
When to use
Enter a notepad item to record actions taken in a Booking File.
How to use
Hands on
Enter notepad item
NP.PASSENGER
DECLINED
TRAVEL
INSURANCE
Notepad items start with NP. The following are sample formats:
Explanation:
Format:
Advised passenger that
ticket does not permit refund
NP.ADVISED PSGR REFUND NOT
PERMITTED
Advised passenger that
hotel requires a deposit
NP.H SHERATON HOTEL AMS
REQUIRES A DEPOSIT
Note: A secondary qualifier H is used
to identify a hotel item. Similar notepad
items may be grouped together for
display purposes
Note: When a notepad item is entered, your sign on and date and time
are automatically recorded with it.
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Module 5: Optional Booking File Fields
Historical and Confidential Notepad Items
A historical notepad item may be stored in the Booking File history by
using the qualifier H
A confidential item may be created by using the qualifier C
Confidential notepad items may only be viewed by your branch office.
When to use
Enter a historical notepad item so that it will be stored in Booking File
history.
Enter a confidential notepad item so that it may only be viewed by your
branch office.
How to use
Hands on
Enter historical
notepad
NP.H ADVSD
PSGR THAT HE
MUST PRESENT A
CREDIT CARD
FOR CAR HIRE
The following are sample formats:
Explanation:
Format:
Advised passenger that
hotel must be guaranteed,
entered as a historical item.
NP.H PSGR ADVISED THAT
HOTEL MUST BE GUARANTEED
WITH CC
Cash payment only, entered
as a confidential item.
Note: This notepad item
can only be viewed in the
agency in which it was
created. Branch offices
cannot view it.
NP.C CASH ONLY DO NOT
ACCEPT CHEQUES
Changing a Notepad Item
A notepad item may be amended to change the free text message. The
following is a sample format:
Explanation:
Format;
To change the free text of
the second notepad item
[email protected] TEXT
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Module 5: Optional Booking File Fields
Deleting a Notepad Item
Hands on
Delete first
notepad item
A notepad item may be deleted. The following is a sample format.
Explanation:
Format;
To delete notepad item 3
[email protected]
[email protected]
Displaying the Notepad Field
The notepad field may be displayed as a separate entity if required.
Enter:
NP
Screen response:
Explanation:
Format;
Lines 1 and 2
Basic notepad items
Lines 3 and 4
Notepad items with H secondary
qualifier, to identify hotel items
Line 5
Notepad item with C secondary
qualifier to identify a car item
Line 6
A historical notepad item
Line 7
A confidential notepad item
Points to note:
To display notepad items with H qualifier, enter NPH
To display notepad items with C qualifier, enter NPC
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Module 5: Optional Booking File Fields
Entering a Written Address
The written address is the full mailing address to which correspondence
or documentation to your customer must be sent. It is a single item field.
The address text is separated into sub-fields by an asterisk, and a
maximum of five sub-fields are permitted. The address must start with an
alpha character, and an indication of a postcode is mandatory.
When to use
Enter a written address in a Booking File to record the mailing address
for your customer.
How to use
Hands on
Students to enter
their home address
as a written address
A written address is
entered in exactly
the same way as
you would address
an envelope.
The asterisks act as
carriage returns.
The following is a sample format:
Explanation:
Format:
Passenger’s mailing
address
W.MR A JACOBS 10 THE STREET
BENSON OXFORDSHIRE P/ OX97YE
Note: Each sub-field is separated by an
asterisk, and the postcode identified with P/
Note: A postcode is a mandatory item in a written address field. If your
customer does not have a post code, P/ must be entered as the last item
to satisfy the system requirement.
Changing a Written Address
Hands on
A written address may be amended to change the free text message.
The following are sample formats:
Make a change to
the second sub-field
Explanation:
Format:
[email protected] 10 THE
HIGHWAY
To change the detail of a
mailing address
[email protected] B GUNNER 27 THE STREET
OXFORD P/OX7 9RE
To change the detail of the
second sub-field of a
mailing address
[email protected] 25 THE STREET
To insert an additional
sub- field after existing
sub-field 3
[email protected]/3 OXFORDSHIRE
Note: Additional sub-fields may be inserted,
provided the maximum number of sub-fields
does not already exist
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Module 5: Optional Booking File Fields
Deleting a Written Address
A written address or individual sub-fields may be deleted. The following
are sample formats.
Explanation:
Format:
To delete an entire written
address
[email protected]
To delete the third sub-field
[email protected]
Displaying the Written Address Field
The written address field may be displayed as a separate entity if
required. Enter:
AW
Screen response:
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Module 5: Optional Booking File Fields
Entering a Delivery Address
The delivery address is different from a written address and is a more
general address or location to which documents are to be handdelivered, perhaps by a courier. It is a single item field.
The address text is separated into sub-fields by an asterisk, and a
maximum of six are permitted. A postcode is optional.
When to use
Enter a delivery address in a Booking File to record the address to which
documents must be hand-delivered to your customer.
How to use
Hands on
Add a delivery
address similar to
the one opposite
The following is a sample format:
Explanation:
Format:
Passenger’s delivery
address
D.MR A JACOBS RECEPTION
GROUND FLOOR SHELL BUILDING
MANCHESTER
Note: Each sub-field is separated by
an asterisk
Changing a Delivery Address
A delivery address may be amended to change the free text message.
The following are sample formats:
Explanation:
Format:
To change the detail of a
delivery address
[email protected] B GUNNER FINANCE OFFICE
SHELL MAIN OFFICE CHEPSTOW
To change the detail of the
second sub-field of a
delivery address
[email protected] BUILDING 3
To insert an additional
sub-field after existing subfield 3
[email protected]/3 FIRST FLOOR
Note: Additional sub-fields may be
inserted, provided the maximum number
of sub-fields does not already exist
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Module 5: Optional Booking File Fields
Deleting a Delivery Address
A delivery address or individual sub-fields may be deleted. The following
are sample formats.
Explanation:
Format:
To delete an entire delivery
address
[email protected]
To delete the third sub-field
[email protected]
Displaying the Delivery Address Field
The written address field may be displayed as a separate entity if
required. Enter:
AD
Screen response:
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Module 5: Optional Booking File Fields
Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name
card.
Retrieve the Booking File that you created in exercise 1 of the module review in Module 4.
1. You have advised your client that anti-malarial drugs are recommended for travel to Thailand.
Enter this in the Booking File as a general notepad item.
2. You must remember to call your customers in two weeks time to advise them of hotel rates in
Bangkok. Enter a review booking file item, to appear on your personal Queue.
3. Your passengers already hold travel insurance. Add a historic notepad item to the Booking File
using a secondary qualifier I (insurance).
4. What is the entry to display all notepad items in your Booking File?
5. You made an error, and you remember that you must contact your customers tomorrow regarding
hotel rates in Bangkok. Amend the review booking file item accordingly.
6. Air tickets are to be mailed to your customer’s home address. Add the following written address
to your Booking File: 10 The Street, Matlock, Derbyshire, DE1 7YH (hint: do not forget the name
as the first line of the address)
7. Amend the ticketing review date to 14 days before departure.
When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the
reservation.
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Module 6: Working with Itineraries
You will often need to modify the itinerary in a Booking File. The
passenger may request a change because of business requirements, or
for personal reasons. Additionally, you may need to change the itinerary
yourself to amend a booking class code, or to obtain a link guarantee.
Module Objectives
On completion of this module you will be able to:
Cancel segments, whether all or part of an itinerary
Change a date, class or flight number
Direct sell a segment
Input open segments and surface sectors
Enter passive segments for ticketing purposes
Manually re-order a segment
Cancelling Segments
You may cancel all or part of an itinerary.
Cancelling a Booking File
To cancel a Booking File, you must cancel the whole itinerary.
When to use
Hands on
Cancel the whole itinerary when your customer advises you that he no
longer wishes to travel.
Have students book
a short itinerary for
this module:
1 Y class seat
LON- NYC on UA
7 days later
NYC-BUE on AA
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Module 6: Working with Itineraries
How to use
Take the following step to cancel the itinerary for your customer. Enter:
XI
Explanation:
Format:
Cancel the whole itinerary
XI
Note: To complete the cancellation process, it is necessary to add a
received from field, and end transaction. The Galileo system will respond
with EOK and the record locator.
Cancelling Individual Segments
You may wish to cancel individual segments in an itinerary.
When to use
Cancel an individual segment when your customer’s plans change.
How to use
Take the following step to cancel individual segments for your customer.
Sample formats:
Hands on
Cancel segment 2
and book a new
flight NYC to RIO on
AA
Explanation:
Format:
Cancel segment 2
X2
Cancel segments 2, 3, 4 and 6
X2–4.6
Note: A hyphen indicates through, and a dot indicates and.
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Module 6: Working with Itineraries
Changing Dates, Flights and Classes
Many changes required to itineraries are minor alterations as such,
changing the date of travel or booking class code for a particular flight. It
is possible to cancel the original segment and rebook the correct flight, or
alternatively you may use a ‘quick change’ cancel and rebook entry.
When to use
Use a quick change entry to make an alteration to your customer’s
itinerary. Refer to the following partially created Booking File:
How to use
Take the following step to change segment details for your customer.
Sample formats:
Explanation:
Format:
Change the date of segment 1
to 3 June
@1/3JUN
Change segments 2 and 4 to H
class
@2.4/H
Change the booking code to H
class on all flights
@A/H
Change the booking code to M
class on segments 2, 3 and 4
@2–4/M
Hands on
Change the date of
the first segment to
the following day:
@1/2JUN
Change the number
of seats booked to 2:
@A/2
Note: A hyphen indicates through, and a dot indicates and.
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Module 6: Working with Itineraries
Changing the number of seats booked
It is possible to amend the number of seats booked when you are
creating a Booking File. Often you will book one seat for a customer only
to discover than you should have booked two!
Ins. Note
Emphasise the
points to note
opposite >>>
Explanation:
Format:
Change the number of seats
booked to 2 for all segments
@A/2
Points to note:
This function is not available with all airlines, and you may receive an
error response UNABLE - DUPLICATE SEGMENT
You cannot use this format when you are working with a Booking File that
has previously been ended. You must create a new Booking File if there
are additional passengers to be booked, or divide the existing Booking
File if you wish to reduce the number booked.
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Module 6: Working with Itineraries
Direct Selling a Flight
You can sell seats on a flight without first obtaining an availability display.
When a passenger frequently travels on the same flight, or you have
recently checked flight schedules, you do not necessarily need to check
availability each time you book, because you know the flight number.
When to use
Use a direct sell entry to make a reservation on frequently booked flights.
How to use
Take the following step to sell 2 seats in Y class on Virgin Atlantic (VS)
flight 7 on 8 December, from London Heathrow to Los Angeles. Enter:
0VS7Y8DECLHRLAXNN2
Input description:
Hands on
Direct sell 2 Y class
seats 7 days later:
0AA904Y10JUN
GIGMIANN2
Input:
Description:
0
Segment (sell)
VS7Y
Flight number and booking class
8DEC
Travel date
LHRLAX
City pair (airport codes)
NN2
Request 2 seats
Note: Airport codes must be used in a direct sell entry.
Screen response:
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Module 6: Working with Itineraries
Entering an Open Segment
An open segment is a flight segment on which the passenger has yet to
make a reservation. For example, a business traveller may wait on the
outcome of a business meeting before making a firm reservation to
travel.
Note: An open segment is included in when a fare is quoted, and a flight
coupon will be issued.
When to use
Enter an open segment in an itinerary to indicate that the passenger
intends to fly that sector, but has yet to make a reservation.
How to use
Refer to the following Booking File. The passenger is travelling on
business and has made reservations for transatlantic travel, but is unsure
when he will fly from JFK to LAX.
Take the following step to enter an open segment for travel from Los
Angeles to New York with American Airlines in Y class. Enter:
0AAOPENYLAXNYCNO1
Hands on
Screen response:
Enter an open segment
with AA from Miami to
New York in Y class:
0AAOPENYMIANYCNO2
Additional sample formats:
Hands on
Sell 2 Y class seats
on UA from WAS to
LON 14 days after
GIGMIA sector, use
airport codes
Galileo for Travel Professionals
Explanation:
Format:
Open segment specifying a
date
0BAOPENC10MAYLHRCPHNO2
Open segment with no
specified carrier
0YYOPENYFRAROMNO3
Note: YY indicates no specified
carrier
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Module 6: Working with Itineraries
Entering a Surface Sector
Your passenger may travel part of their journey by means other than air.
This must be identified in the itinerary as a surface sector.
When to use
Add a surface sector to your itinerary when your customer is travelling by
road, rail or sea between two cities.
How to use
Hands on
Enter a surface sector
Refer to the following Booking File. The passenger is flying to Zurich on
a business trip. She will then hire a car and drive to Vienna before flying
back to London.
Y
Note: 0A also adds a
surface sector
If the agency is using
automatic segment
placement the system
will automatically
place the surface
sector between the
MIANYC and
WASLON sectors
Take the following step to add a surface sector between Zurich and
Vienna. Enter:
Y
Screen response:
Points to note:
ARNK is an acronym for ARrival Not Known
The surface segment is placed automatically between segments 1 and 2
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Module 6: Working with Itineraries
Entering Passive Segments
Passive segments are held in a Galileo booking file for information and
ticketing purposes only.
For example, your passenger may make reservations directly with an
airline, but as they have an account with your travel agency they want
you to issue their ticket. In order to issue a ticket in the Galileo system,
there must be a Booking File.
If you sell a seat, your passenger would be holding two reservations for
the same flight. This is known as a duplicate booking, and the airline can
cancel both reservations.
When to use
Enter a passive segment to issue a ticket for your customer.
How to use
Hands on
Refer to the following flight availability.
Enter a passive
sector London to
Frankfurt in Y class
with Lufthansa
Take the following step to enter a passive segment for 2 C class seats for
TG917 on line 2. Enter:
N2C2AK
Screen response:
Points to note:
AK status identifies a passive status
Hands on
The segment could also be added to the booking file using a direct “sell”
entry, 0TG917C10JUNLHRBKK AK2
Cancel the itinerary
XI and Ignore
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Module 6: Working with Itineraries
Manually Re-ordering Segments
If your agency is set up for automatic segment placement, flight
segments will automatically be placed in chronological order in the
Booking File, no matter in which order they are booked.
Hands on
Have students reorder their
segments then
cancel the itinerary
XI and ignore
transaction
If your agency is not set up automatic segment placement, the following
formats may be used to re-order segments in an itinerary.
Explanation:
Format:
Move segment 6 to follow segment 3
/3S6
Move segment 3 – 5 to follow
segment 2
/2S3-5
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Module 6: Working with Itineraries
Formats
Direct Sell (H/NAIR)
Format:
Explanation:
0UA907Y1DEC LHREWRNN2
Direct sell 2 seats in Y class on
specified flight
0UA907Y1DEC LHREWR LL2
Interactive waitlist 2 seats in Y class
on specified flight
Open Segments (H/SOS)
Format:
Explanation:
0CXOPENYHKGBKKNO2
Open segment with 2 seats in Y
class for specified city pair
0TGOPENY12MARLHRBKKNO2
Open segment with 2 seats in Y
class for specified city pair and date
Surface Segment (H/ARNK)
Format:
Explanation:
Y or 0A
Surface segment
Passive Segments (H/SRS)
Format:
Explanation:
0UA907Y1DEC LHREWRAK2
Add passive segment for specified
flight
N1C3AK
Add passive segment, one seat in C
class from specified line number
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Module 6: Working with Itineraries
Module Review
Use your study guide and the Galileo system as you work, and the date provided on your name card.
1.
Book 2 seats in Y class from Belfast to London on BMI (BD) in the early afternoon.
Use your own name and one other passenger name.
The passenger contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as
the agency reference.
Enter a minimum entry in the ticketing field.
One day later, book 2 seats in Y class on Lufthansa on the latest flight of the day from London to
Frankfurt.
Your customer will take a train from Frankfurt to Zurich. Enter a surface sector.
Enter an open segment from Zurich to London for travel in Y class on British Airways, 7 days after
the date of the original flight from Belfast.
When your instructor is satisfied with your work, end transaction.
Make a note of your locator.
The Booking File will be used in the next exercise.
2.
Retrieve the Booking File you created in the previous exercise.
Use a change entry to change the date of the Belfast to London segment to the previous day.
Use a change entry to change the Lufthansa flight to H class.
Direct sell 2 seats in Y class on BD 086 from London Heathrow to Belfast, 14 days after the date
of the beginning of the journey.
When your instructor is satisfied with your work, end transaction.
The Booking File will be used in the next exercise.
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Module 6: Working with Itineraries
3.
Retrieve the Booking File you created in the previous exercise.
Cancel the whole itinerary.
End transaction.
4. Your customers have booked flights directly with Gulf Air. Create a Booking File with passive
segments in AK status for ticketing purposes.
GF002 Y class London to Bahrain
GF007 Y class Bahrain to London
Use your own name and one other passenger name.
The passenger contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as
the agency reference.
Enter a minimum entry in the ticketing field.
When your instructor is satisfied with your work, end transaction.
Make a note of your locator.
5.
Retrieve the Booking File you created in the previous exercise.
Cancel the whole itinerary.
End transaction.
6. Check with your instructor and cancel any unwanted Booking Files that you created in module 4.
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Module 7: Passenger Servicing
Many passengers have individual preferences and requirements when
they travel. To ensure good customer service, you must advise the
relevant airlines of these requirements at the time that you make
reservations.
Module Objectives
Hands on
At the end of this module you will able to work with the following items in
a Booking File:
Students to create a
simple Booking File
with 2 flight segments
for 2 passengers in Y
class
Mileage Membership
LON NYC with UA
Enhanced Booking File Servicing
next day
NYC MEX with AM
Special Service Requirements (SSR)
Other Supplementary Information (OSI)
Advanced Seat Reservations
Vendor Remarks
Entering a Mileage Membership Number
Most airlines have frequent flyer or mileage membership schemes to
encourage customers to fly with their airline. If your customer has a
mileage membership number, that number must be entered in the
Booking File.
The number is transmitted to the airline when the booking is ended, and
appropriate mileage will be credited when travel takes place.
When to use
Add a mileage membership number to the Booking File to ensure that
your customer is credited with air miles when he travels.
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Module 7: Passenger Servicing
How to use
Refer to the following Booking File:
Mr John Richards has mileage membership number A56789 with United
Airlines. Take the following step to add it to the Booking file. Enter:
M.P1/UAA56789
Hands on
Enter a mileage
membership
number for AM for
passenger 2
M.P2/AM123456
Galileo for Travel Professionals
Note: As there is more than one passenger in the Booking File, the
entry must be passenger related.
Input description:
Input:
Description:
M.
Function identifier
P1/
Passenger number and mandatory
separator
UAA56789
Airline code and membership number
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Module 7: Passenger Servicing
Displaying Mileage Membership Data
Mileage membership data is not stored in the “face” of the Booking File,
and is contained in a separate area.
When to use
Display the mileage membership field to view data.
How to use
Refer to the following Booking File:
Take the following step to display the mileage membership field. Tab to
the prompt, or enter:
MM
Screen response:
Joint Membership Schemes (Cross Accrual)
Hands on
Check cross accrual
for UA and AM
M UA
M AM
Many airlines offer joint membership schemes, and a customer who is a
member with one airline, can also accrue mileage when he flies with
another. For example, Emirates (EK) and Sri Lankan Airlines (UL) have
a joint scheme.
This scheme is referred to as cross accrual, and before you add a
mileage membership number to a Booking File, you should check for any
existing agreement to ensure that the membership number is forwarded
to the appropriate airline (provided they are present in the itinerary).
When to use
Check joint membership agreements when you have different carriers in
your Booking File.
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Module 7: Passenger Servicing
How to use
Take the following step to display the membership accrual table for
United Airlines. Enter:
M UA
Screen response:
Note: To enter a UA mileage membership number into a Booking
File containing BD and LH segments, enter:
M.UAA6789/BD/LH
Changing a Mileage Membership Number
There is no entry to change a mileage membership number in a Booking
File. You must delete the appropriate item, and re-enter the correct
number.
Deleting a Mileage Membership Number
A mileage membership number may be deleted. The following are
sample formats.
Explanation:
Format:
To delete all mileage membership
numbers for all passengers
[email protected]
To delete mileage membership
information for passenger 2
[email protected]
To delete mileage membership
information for AA for passenger 2
M.P2 [email protected]
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Module 7: Passenger Servicing
Working with Mileage Membership Number Tier/Status Level
Many airlines assign a tier or status level to a mileage membership
number which indicates the level of membership that the passenger has
attained, such as gold, platinum, executive, etc.
Hands on
Enter a mileage
membership
number for UA for
passenger 1
indicating gold tier
status
M.P1/UA54321*-G
The appropriate tier level may be included with the mileage membership
number entry in the Booking File and is transmitted to the airline. It
enables the airline to determine eligibility for requests such as waitlist or
upgrade.
The following are sample formats.
Explanation:
Format:
Add UA mileage membership
number for passenger 2,
indicating tier level Gold.
M.P2/UA123456A*-G
Add LH mileage membership
number for passenger 3, cross
accrual with BD, indicating tier
level Executive.
M.P3/LH654321/BD*-E
Points to note:
The tier level component of the mileage membership number is optional,
although it is good practice to include it with the entry if you have the
information available.
The mileage membership display shows the tier level if applicable
Screen example:
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Module 7: Passenger Servicing
Special Service Requirements (SSR)
A service request that requires an action by an airline is defined as an
SSR (special service requirement). The airline needs to be aware of the
passenger’s requirements in advance of travel in order to make the
necessary arrangements.
Hands on
Show GC 200/9
which details meal
definitions and
codes
There are many types of SSRs that you may need to request for your
customers. The following are some examples:
Special meals
Excess baggage
Wheelchair assistance
Language assistance
and GC 200/7
which shows
AIRIMP codes
Bassinet/carry cot
Presence and age of a child
Infant with a seat
Unaccompanied minor (a child travelling alone who requires airline crew
assistance)
Ticket numbers (for some carriers)
In addition, for travel to many destinations, airlines require information
regarding passports, forms of identification and phone contacts to be
used in emergency situations.
Standard codes are used to describe the type of service required, and a
list of SSR programmatic codes is contained in GC*605/32. There are
example formats in the Help pages, H/SSR. Codes may require:
Additional text
No additional text
Optional additional text
Note: Entries must be segment and passenger related, otherwise the
request will automatically be transmitted to all airlines in the Booking File
for all passengers.
Manual SSR Items
Not all requirements may be entered in a Booking File using a
programmatic code, and some items must be entered as a manual SSR.
Refer to the Help pages H/SSR for example entries.
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Module 7: Passenger Servicing
Adding an SSR Item
When to use
Add an SSR to the Booking File to organise a service request for your
customer.
How to use
Refer to the following Booking File.
Hands on
Take the following step to add a diabetic meal for Mrs Kaur (passenger 2)
for all three flights on the itinerary. Enter:
Request a VGML for
passenger 2 for UA
flight only
SI.P2/DBML
Input description:
SI.P2S1/VGML
Input:
Description:
and language
assistance for
passenger 1 all flights
SI.
Function identifier
P2/
Passenger number and mandatory
separator
SI.P1/LANG SPEAKS
ONLY FARSI
DBML
Diabetic meal SSR code
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Module 7: Passenger Servicing
Take the following step to request language assistance for Mr Singh
(passenger 1) on the Qantas flight from Bangkok to Sydney (segment 3).
He speaks only Hindi. Enter:
SI.P1S3/LANG SPEAKS ONLY HINDI
Input description:
Hands on
Add a ticket number
for passenger 1 for
UA flight
SI.P1S1/TKNM*
93212345678903
Input:
Description:
SI.
Function identifier
P1
Passenger number
S3/
Segment number and mandatory
separator
LANG
Language assistance SSR code
SPEAKS ONLY
HINDI
Mandatory asterisk and free text
Take the following step to advise QF ticket numbers. These must be
entered individually for each passenger. Enter:
SI.P1S3/TKNM 93212345678903
SI.P2S3/TKNM 93212345678914
SI.P3S3/TKNM 93212345678925
Note: Generally, when tickets are issued in the Galileo system ticket
numbers are automatically transmitted to airlines participating in the
Booking File. However, on occasion you may be required to enter them
manually in the Booking File, either as an SSR or OSI, depending on the
requirements of the airline. The check digit for each ticket must be
included.
SSR Child
The SSR entry for CHLD informs airlines of the presence of a child
passenger. The child's birth date may be added. The Airline does not
recognise there is a child in the booking from the name.
Entry for child, with optional date of birth.
SI.P2/CHLD*07APR05
Galileo for Travel Professionals
Input:
Description:
SI.
Function identifier
P2/
Passenger number and mandatory separator
CHLD
Child passenger SSR code
*07APR05
Mandatory * and date in format DDMMMYY
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Module 7: Passenger Servicing
SSR Infant with a seat
The SSR entry for Infant with a seat informs the airline and infant
passenger normally seated on the adults lap will require a seat and pay
the Child fare.
Entry
SI.P2/INFT*02AUG09
Input:
Description:
SI.
Function identifier
P2/
Passenger number and mandatory separator
INFT
Infant with a seat SSR code
*02AUG09
Mandatory * and date in format DDMMMYY
Displaying Service Information
Service information is not stored in the “face” of the Booking File, and is
contained in a separate area.
When to use
Display the service information to view data.
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Module 7: Passenger Servicing
How to use
Refer to the following Booking File:
Take the following step to display service information. Tab and enter:
SI
Screen response:
Screen description:
Hands on
Display service
information and
view inputs
SI
Flight
segment:
Explanation:
1 (VS)
Requesting DBML for passenger 2
2 (TG)
Requesting DBML for passenger 2
3 (QF)
Requesting language assistance (LANG) for
passenger 1
Advising ticket number (TKNM) for passenger 1
Requesting DBML for passenger 2
Advising ticket number (TKNM) for passenger 2
Advising ticket number (TKNM) for passenger 3
Note: NN is an action code requesting the relevant service from
each airline.
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Module 7: Passenger Servicing
Changing an SSR Item
Hands on
Change the text of the
SSR for language
assistance
SI.P1/[email protected]
SPEAKS ONLY HINDI
Generally, there is no entry to change an SSR item. You must delete the
original item, and re-enter a new one.
The only change that is permitted is to the free format text of an item.
The following is a sample format:
Explanation:
Format:
To change the free text of an
SPML item
SI.P1/[email protected] NO EGGS
Deleting an SSR Item
SSR items may be deleted. The following are sample formats.
Explanation:
Format:
To delete a seafood meal for
passenger 2
SI.P2/[email protected]
To delete all SSR items for all
passengers on segment 2
[email protected]
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Module 7: Passenger Servicing
Updating an SSR Item
When a reply is received from an airline confirming an SSR request, you
should advise your customer, and update the Booking File to
acknowledge the confirmation.
When to use
Update the Booking File when you have advised your customer of a
confirmation.
How to use
Refer to the following Booking File. Advice code KK indicates that the
diabetic meal has been confirmed by VS and QF.
The advice code must be changed to a status code HK. The following is
a sample format.
Ins. Note
Advise caution when
using @ALL as it may
be easy to overlook
some of the updates
that the system makes
e.g. @ALL when
looking at meals will
update air segments
etc
Explanation:
Format:
Change status of all segments,
SSR and seats
@ALL
To update advice KK to status
code HK for segments 1 and 3
(DBML) only
SI.S1.3/[email protected]
Note: Refer to Module 10: Managing Booking File in Queue for more
information.
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Module 7: Passenger Servicing
Advance passenger information
Transmission of passenger data in a Booking File to an airline takes into
consideration security and immigration procedures. Information stored in
a Booking File using the following SSR keywords may be communicated
to customs and immigration authorities.
Keyword:
Explanation:
SSR DOCS
Passport information
SSR DOCO
Visa information
SSR DOCA
Destination address or home
address
Refer to the Help pages H/SSR for example entries. Also refer to ASK
Travelport
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Module 7: Passenger Servicing
Other Supplementary Information (OSI)
Additional information that an airline needs to be aware of in order to
handle a passenger efficiently is defined as an OSI. The airline does not
need to make any advance arrangements, but needs to know certain
facts.
The following are some examples of information communicated as an
OSI:
VIP
Elderly passenger / Child
Ticket numbers (for some carriers)
Adding an OSI Item
When to use
Add an OSI to your Booking File to forward information to an airline.
How to use
Hands on
Refer to the following Booking File.
Add an OSI for both
segments
Passenger 1 is a VIP
SI.YY VIP Jane
Goddard DIRECTOR
Swires group Hong
Kong.
Mention many airlines
now ask for pax contact
details using an OSI
entry to confirm the
booking i.e.
SI.YY*CTCP1111111B
SI.YY*CTCP1111111P
Point out
Take the following step to add an OSI item to advise both airlines that
Jane Goddard is a director of Swires in Hong Kong. Enter:
SI.YY VIP GODDARD/JANE DIRECTOR SWIRES GROUP HONG
KONG
YY identifies all
carriers if more than
one airline is
featured in an
itinerary
Galileo for Travel Professionals
Note: YY identifies all airlines in a Booking File.
Input description:
Input:
Description:
SI.
Function identifier
YY
Carrier code
GODDARD/JANE.…
Mandatory asterisk and free text
132
Module 7: Passenger Servicing
Take the following step to advise CX ticket numbers.
SI.CX 16012345678906 GODDARD/JANE
SI.CX 16012345678910 GODDARD/SARAH
Displaying Service Information
Service information is not stored in the “face” of the Booking File, and is
contained in a separate area.
When to use
Display the service information to view data entered.
How to use
Refer to the following Booking File:
Take the following step to display service information. Enter:
SI
Screen response:
Hands on
Display service
information again
SI
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Module 7: Passenger Servicing
Changing an OSI Item
Hands on
Change the free text
of the OSI item:
[email protected]
Goddard/JANE VICE
PRES SWIRES
HONG KONG
An OSI item may be amended to change the free text that it contains.
The following is a sample format.
Explanation:
Format:
To change the free text of the
second OSI item
[email protected] VICE PRES SWIRES
HONG KONG
Deleting an OSI Item
OSI items may be deleted. The following are sample formats.
Explanation:
Format:
To delete item 1
[email protected]
To delete items 3 and 5
SI.3.5
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Module 7: Passenger Servicing
Advanced Seat Reservations
The majority of passengers have a preference as to where they wish to
sit on board an aircraft, and will ask for their seat assignments to be prebooked.
Some airlines provide a seat availability map to allow you to select your
seat numbers, and others will only allow you to make a generic request.
Note: For a list of airlines and the service they offer refer to GC 200/6.
Seat Availability Maps
Many airlines provide access to a seat availability map, identifying seat
numbers which are available to be assigned to your customer.
When to use
Access a seat availability map to assign specific seat numbers to your
customers.
How to use
Refer to the following Booking File.
Continued on next page
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Module 7: Passenger Servicing
Take the following steps to display the seat availability map for segment
1 (American Airlines), and sell required seat numbers.
1. Enter: SA S1
Screen response:
Hands on
View seat map for
AA flight
SA S1
Callout:
Explanation:
1
Header line, detailing AA flight number, aircraft type
and number of available seats in Y class.
2
Seat column letters
3
Seat characteristics
4
Space indicates that seat number already allocated
5
Seat characteristics
6
Seat row numbers
1. To assign seats 32A and 32B for segment 1 enter: S.S1/32A-B
Input description:
Hands on
Assign available
seats for segment 1
for both passengers
S.S1/32A-B
Galileo for Travel Professionals
Input:
Description:
S.
Function identifier
S1/
Segment number and mandatory separator
32A-B
Seat numbers 32A and 32B
Note: A hyphen indicates through, and a
dot indicates and
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Screen response:
Seat Characteristics
To display a list of seat characteristics, enter:
SC
Hands on
Screen response:
Have students review
characteristics
SC
Note: To display the characteristics for a specific seat number (32A)
from a seat availability map, enter SC 32A
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Generic Seating Requests
For those airlines that do not offer a seat availability map, you can make
a request specifying a general seating area.
When to use
Make a generic request when the airline does not provide a seat
availability map.
How to use
Hands on
Take the following step to request no smoking aisle seats for segment 2,
Air Jamaica (JM). Enter:
JM does not offer
seat maps.
S.S2/NA
Input description:
Enter SA S2 to
check
Request no smoking
window seats for both
passengers for JM
flight.
Input:
Description:
S.
Function identifier
S2/
Segment number and mandatory
separator
NA
Seat characteristics, no smoking aisle
Screen response:
S.S2/NW
Changing a Seat Assignment
Seat assignments may be changed. The following are sample formats.
Explanation:
Format:
To change the assigned seat number
for passenger 2, segment 1 to 18A
[email protected]
To change the seat assignment for
passenger 1 to 18B for all segments
[email protected]
To change to no smoking window
seats for all passengers for all
segments
[email protected]
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Cancelling a Seat Assignment
Hands on
SD
Cancel seat
assignment for
passenger 2 on the
AM flight only:
Seat assignments may be cancelled. The following are sample formats.
Explanation:
Format:
To cancel all seat assignments for all
passengers and all segments
[email protected]
To cancel seat assignment for
passenger 2 on all segments
[email protected]
[email protected]
Enhanced Booking File Servicing
There are times when you need to arrange with an airline to provide
additional services regarding your customer’s booking. The following are
some examples:
Ticket on departure (TOD)
 An arrangement where the passenger collects their (paper) ticket
from the airline at the airport before checking in for their flight.
Prepaid ticket advice (PTA)
 An arrangement this is similar to a TOD, but the passenger’s
journey originates in a country other than where the ticket is
purchased.
Additional collection (ADC)
 An arrangement where you collect an additional payment for a
customer’s ticket, and request the airline to reissue the ticket.
Fare request
 When you ask an airline to quote a fare for a journey, in those
situations when you are unable to quote it in the Galileo system.
Points to note:
Inputs to identify these service requests begin with the format RQ. and
the type of service request identified by a keyword.
In addition to the examples listed above, you must also enter an RQ. item
whenever you issue manual tickets or multi-purpose documents. This
will ensure that you receive credits from Galileo for the bookings made.
PTA/TOD entries are rarely used due to Electronic ticketing.
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Identifying Servicing Options
Not all airlines in all locations support the same RQ. servicing functions.
When to use
Identify the type of Booking File Servicing provided by an airline when
you wish to provide additional services for your customer.
How to use
To identify the servicing options available for United Airlines at your
agency location, enter:
RQ UA
Screen response:
Hands on
Look at servicing
options for various
carriers
RQ UA
RQ BA
RQ AM (no match)
Emphasise RQ. is
not available for all
airlines
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Explanation of keywords:
Keyword:
Type of service request:
ADC
Additional collection
ETE
Electronic ticketing – even exchange
ETI
Electronic ticketing – issue
ETRF
Electronic ticketing – refund
ETV
Electronic ticketing – revalidation
FARE
Fare
GENR
General request
GRPD
Domestic group request
GRPI
International group request
LIMO
Limousine service
PTA
Prepaid ticket advice
STOP
Stopover package
TOD
Ticket on departure
Note: If the fare or PTA request relates to marine travel (ship’s
crew), M is added as a fourth character, e.g. FARM or TODM.
Ticket on Departure (TOD)
When the passenger is not able to collect the (paper) ticket prior to
departure, you can arrange for the airline to issue a ticket on your behalf
at the airport. This facility is referred to as a ticket on departure (TOD).
Note: Some Markets still have Paper ticketing.
The fare is quoted in the Booking File and you collect payment from the
passenger and issue a document as proof of payment. This document is
either a Multiple Purpose Document (MPD) or a Miscellaneous Charges
Order (MCO), and you must send the relevant exchange coupons to the
airline for accounting purposes.
Use Enhanced Booking File Servicing to contact the airline and provide
the information required to issue the ticket at the departure airport. The
passenger must prove identity and pick up their ticket from the airline
ticket desk.
When to use
Set up a ticket on departure when you do not have time to issue a paper
ticket and get it to your customer before he must leave for the airport.
Refer to the following Booking File.
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Take the following step to arrange a ticket on departure at London
Heathrow for this passenger. Enter:
RQ.TOD/BD/MPD.23650132345675/IOD.LHR.BD/FF1 CHECK ID
Input description:
Hands on
Request a fare
quote from UA
RQ UA (to check
keywords)
RQ.FARE/UA/FQ/C
UR.GBP/01JUN06
PLSE ADV FARE
Input:
Description:
RQ.
Function identifier
TOD
Ticket on departure keyword
/BD
Mandatory separator and carrier code
/MPD. 23650132345675
Mandatory separator and multipurpose document number
/IOD.LHR.BD
Mandatory separator issue on demand
at LHR by BD
/FF1
Mandatory separator and fare details
in filed fare 1
CHECK ID
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Displaying Enhanced Booking File Servicing Information
When to use
Display the servicing data to view data entered.
How to use
Refer to the following Booking File:
Hands on
Take the following step to display service information. Enter:
Display RQ. Field
RQ
RQ
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Screen response:
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Changing Enhanced Booking File Servicing Information
Enhanced Booking File Service Information item may be changed. The
following is a sample format.
Explanation:
Format:
To change the detail of the first
EBFS item for a TOD
[email protected]/BD/MPD.
2650132345686/IOD.EMA.BD/FF1
Deleting Enhanced Booking File Servicing Information
Enhanced Booking File Service Information item may be deleted. The
following is a sample format.
Explanation:
Format:
To delete item 2
[email protected]
Note: A message is not generated to the airline when a servicing item is
deleted in a Booking File. You must contact the airline directly to cancel
any arrangements previously made.
Prepaid Ticket Advice (PTA)
A prepaid ticket advice (PTA) is similar to a ticket on departure, except
that the ticket is issued to a passenger for transportation commencing in
another city, often in a country other than that of the country of payment.
In the same way as a ticket on departure, the fare is quoted in the
Booking File and you collect payment from the passenger and issue a
document as proof of payment.
Use Enhanced Booking File Servicing to contact the airline and provide
the information required to issue the ticket in exchange for the PTA at the
departure airport. The passenger must prove identity and pick up their
ticket from the airline ticket desk.
When to use
Set up a PTA for a ticket to be issued to your customer for travel from
another city, other than that of the city of payment.
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How to use
Refer to the following Booking File.
Take the following step to arrange a PTA for a ticket to be issued on
departure at Frankfurt this passenger. Enter:
RQ.PTA/LH/MPD.22050132345686/IOD.FRA.LH/FF1 CHECK ID
Input description:
Input:
Description:
RQ.PTA
Function identifier and keyword
/LH
Mandatory separator and carrier code
/MPD. 22050132345686
Mandatory separator and multipurpose document number
/IOD.FRA.LH
Mandatory separator issue on demand
at FRA by LH
/FF1
Mandatory separator and fare details
in filed fare 1
CHECK ID
Asterisk and free text
Take the following step to display service information. Enter:
RQ
Screen response:
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Claiming Agency Incentives (TKI)
Incentives paid by airlines to your agency are based on segments
ticketed in the Galileo system. To claim the appropriate incentive from
the airline, you may be required to enter the ticket number issued for
each passenger in the booking file, using Enhanced Booking File
Servicing and the keyword TKI.
The following are sample format:
Explanation:
Format:
To advise ticket number
issued for passenger 1,
segment 1 for 1
RQ.P1S1/TKI/SK*11712345678903
To advise ticket number
issued for passenger 1,
segments 1-4
RQ.P1S1-4/TKI/SK*11712345678903
Note: A separate TKI must be made for each passenger in the Booking
File, and the check digit must be included. This functionality is required
in selected markets.
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Vendor Remarks
A free text reply from an airline will be contained in the Vendor Remarks
field in the Booking File as an incoming remark. The Booking File will
automatically be placed on queue for you to action.
You are also able to add an outgoing Vendor Remark to generate an
outgoing message.
When to use
Add a vendor remark to your Booking File to send a message of a
general nature to an airline.
How to use
Refer to the following Booking File.
Ms Metcalf wishes to take her small pet poodle to South Africa. Take the
following step to add a vendor remark, requesting the cost of a kennel.
Enter:
V.ASA PLEASE ADVISE COST OF KENNEL FOR DOG 20 POUNDS
Input description:
Hands on
Add a vendor
remark for AM
V.AAM PLEASE
VERIFY FLIGHT
TIMES
Input:
Description:
V.
Function identifier
ASA
Airline, South African Airways
FREE TEXT
Mandatory asterisk and free text message
Note: When you send free format text to an airline write all text using
the full spellings of all words or use AIRIMP abbreviations contained
in GC 200/7.
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Displaying Vendor Remarks
When to use
Display the vendor remarks to view data entered.
How to use
Refer to the following Booking File:
Take the following step to display vendor remarks. Enter:
VR
Screen response:
Note: VO identifies an outgoing remark to the airline. An incoming
remark from an airline will be identified as VI.
Changing a Vendor Remark
Hands on
A vendor remark may be changed. The following is a sample format.
Delete the vendor
remark
Explanation:
Format:
[email protected]
To change the detail vendor
remark item 2 to SA
[email protected] PLEASE ADVISE
COST OF KENNEL FOR CAT
Deleting a Vendor Remark
Hands on
A vendor remark may be deleted. The following is a sample format.
Cancel itinerary
Explanation:
Format:
XI
To delete item 2
[email protected]
and Ignore
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Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name
card.
1. Two of your clients must make a business trip from Singapore to Tokyo, returning 3 days later.
They wish to travel on Japan Airlines (JL). Miss Yamaguchi calls into your office to make the
booking. Make reservations in Y class, and create a Booking File with the following data:
Use your own name for passenger 1, and Miss Patricia Yamaguchi for passenger 2.
Your agency is World Travel in London, phone 0208 743 8744. Arthur is the reference at the
agency.
Miss Yamaguchi’s home phone number is 01285 675431.
Form of payment is Non Ref.
Make a note in the Booking File to issue tickets one month before departure.
Miss Yamaguchi has a frequent traveller card number 87074568 with Japan Airlines. Enter this
into the Booking File.
Request a vegetarian meal for yourself on both flights.
Request non smoking seats for the entire journey.
Display the booking file and ensure all the details are correct. Enter ALL to review all the data in
the Booking File.
When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the
reservation.
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2. Make the following reservation for yourself travelling with Mrs Rachel Cox, her son Simon Cox
(aged 6 years) and her daughter Fiona Cox (DOB 12AUG09).
Mrs Cox is making the reservation. Use the date on your card to book Y class seats from London
to Washington with United Airlines (UA), and then 7 days later from Washington to Buenos Aires
also with United Airlines.
Your agency is World Travel in London, phone 0208 743 8744. Maria is the agency reference.
Mrs Cox’s home telephone number in New York is 516 8992 1281.
Tickets will be paid for by cheque.
Mrs Cox’s address is 27 The Street, Oxford, Oxfordshire, OX5 7RE.
Enter a ticketing field to indicate the tickets will be issued on the 1st of next month.
Mrs Cox requires a diabetic meal on both flights, and also requires a baby meal for Fiona.
Enter a review date one month before departure to ensure that your customers have secured
visas for the USA.
Enter a notepad item, indicating that passengers hold insurance.
When your instructor is satisfied with your work, end transaction. Be sure that you have a note of
the record locator. The Booking File will be used in the next item.
3. Mr Cox calls to amend the reservation. Retrieve the Booking File you created previously.
Fiona will no longer travel. Delete her name, and cancel the appropriate meal request.
Mrs Cox advises you her mileage membership number with United Airlines is 909132.
End transaction.
When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the
reservation.
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4. Make reservations for yourself and Mrs Priya Patel. Mrs Patel is taking her 6 month old baby with
her. Her name is Mirta.
Reserve seats from Frankfurt to Rome on Deutsche Lufthansa (LH) in Y class, and then from
Rome to Bangkok on Alitalia (AZ), 5/6 days later.
Your agency is World Travel in London, phone 0208 743 8744. Maria is the agency reference.
Mrs Patel gives you a home phone number in Frankfurt, 2743 2280.
Mrs Patel would like Asian vegetarian meals and a baby meal for Mirta. Mrs Patel speaks only
Hindi.
Enter a review date one month before departure to check if currency is required. The Review is to
fall on your personal Q number.
Tickets will be issued one month before departure. Mrs Patel has an account with the agency,
and will pay for the tickets against invoice reference 9976.
Tickets must be hand delivered to Mrs Patel at her office at Reception, Chrysler Building,
Heidelstrasse, Central Frankfurt.
When your instructor is satisfied with your work, cancel the reservation.
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5. Make reservations for yourself and Mr George Middleton.
Reserve seats from London to New York on American Airlines (AA) in Y class.
7 days later, reserve 2 seats in Y class on Lineas Aereas Costarricenses (LR) or Continental
Airlines (CO) from New York to San Jose, Costa Rica.
Your agency is World Travel in London, phone 0208 743 8744. Martha is the agency reference.
You are unable to eat eggs. Request a special meal on the London New York flight only.
Enter an RQ. Item, requesting a fare quotation from American Airlines.
When your instructor is satisfied with your work, ignore the Booking File.
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Module 8: Galileo Fares
For many travellers, the main factor influencing the decision of which
flights to book will be the fare charged for the journey. This is particularly
so for leisure travellers who are paying for the ticket themselves, but also
increasingly important for business travellers as many companies are
trying to reduce travel costs.
Ins. Note
Generally, the
higher the fare, the
more flexibility it will
permit.
The lower the fare,
the more restrictions
it will have.
When checking availability, each booking code represents a different
cabin class or fare type. On all flights a variety of fares are offered.
Highest fares which are flexible are termed normal fares. Those which
are lower and less flexible are special fares.
Within each of these categories, there are different types of fares. The
general features of the most frequently seen fare types are listed below.
These are general guidelines, and restrictions of each fare may vary,
depending on the route flown. The rules of each fare should be checked
and passengers advised of any restrictions.
Module Objectives
At the end of this module you will be able to:
Identify different classes of service
Identify different fare types
Interpret fare basis codes
Work with international Fare Display
Identifying Classes of Service
Generally, airlines offer three main classes of service:
Economy class
Business class
First class
Some airlines may differentiate within a class, and in addition to the
standard service may offer a superior service within the same cabin.
However, not all airlines offer three classes - some have two and others
may only have one, and the classes offered may vary on different routes
with varying aircraft types.
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Economy Class
This is the main class of service offered and the service provided at the
airport and on board may vary from airline to airline.
Business Class
For most airlines this class is a superior economy class, offering speedier
airport check-in, airport lounge facilities, more comfortable on-board
seating, superior meal service and in-flight entertainment.
First Class
This is the premier class offered by airlines, and they usually provide
individual check-in facilities, airport lounge facilities, superior seating and
meal service and individual in-flight entertainment.
Identifying Fare Types
Generally there are two categories of air fares, normal fares and special
fares.
Ins. Note
The are many
generalisations in the
explanations given
for the fare types in
this module.
But there are always
so many exceptions
to the rule that
nothing is black and
white.
Normal fares are available for all classes of service and are flexible and
therefore more expensive. Generally normal fares are valid for one year.
Special fares have many restrictions attached to them, such as minimum
stay restrictions or advanced purchase requirements. In general they are
less expensive.
Different fare types apply in different markets, but they typically fall into
the following categories:
Normal fares
Point to point fares
Excursion fares
APEX fares
PEX and Super-PEX fares
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Module 8: Galileo Fares
Normal Fares
Normal fares are flexible, and there are no routing, stopover, advance
purchase or refund restrictions. They may be re-routed without restriction
and purchased on a one way or round trip basis. Generally normal fares
are valid for one year.
Ins. Note
Demo a basic FD
entry, to enable you to
work through the first
few pages of this
module and discuss
fare types and fare
basis codes.
The class of service normally appears on its own as the fare basis, e.g.
Y, C, F, R, although Y1 or J1 may be used to indicate the highest fare
level, and YOW or YRT to identify one way or round trip fares.
Note: The class of service may be followed by a seasonal indicator, e.g.
YL (economy low season)
Example:
Enter: FD1JUNLONNYC/BA-OW
FD will be explained in
detail later in this
module.
Response:
Hands on
Students to make
same entries as
instructor.
If the examples no
longer “work” you
may need to
research new
examples.
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Module 8: Galileo Fares
Point to Point Fares
Point to point fares may be seen in any class and allow the passenger
who wishes to travel directly from point A to B to do so. There are
usually no advanced booking requirements, or refund restrictions.
Routing is usually limited to direct flights, although connecting flights may
be available, providing no stopovers are made.
Fares may be sold on a one way or round trip basis. Round trip fares are
normally valid for a year provided there are no seasonal restrictions.
The code 2 or 3 may appear at the end of the fare basis, e.g. Y2, C3,
SLX2.
Example:
Enter: FDMIASCL/AA-OW
Response:
Note: Point to point fares are shown on lines 1 and 2. With AA (and
with most carriers) the first letter of the fare basis is the same as the
booking class code
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Module 8: Galileo Fares
Excursion Fares
Reservations for excursion fares may normally be changed, subject to
minimum and maximum stay requirements. They may normally be
purchased at any time, and sold on a return basis. Routing and stopover
requirements are generally flexible, and there are usually no refund
restrictions.
The code E or EE is found at the end of the fare basis followed by the
maximum stay in terms of days or months, e.g. YLEE14 or BEE3M.
Example:
Enter: FD1JUNDELHKG/CX
Response:
Note: With CX (and with many carriers) the first letter of the fare
basis is the same as the booking class code
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Module 8: Galileo Fares
APEX Fares
Reservations for Advance Purchase Excursion (APEX) fares usually may
not be changed without a penalty, and there is often some type of refund
restriction. Usually no stopovers are allowed and direct flights are used.
They are normally sold on a return basis, and have a minimum and
maximum stay requirement.
The codes AP, AN or AB are normally included in the fare basis.
Example:
Enter: FDMIAPTY01JUN/MX
Response:
Note: With MX (and with many carriers) the first letter of the fare
basis is the same as the booking class code
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PEX and Super-PEX Fares
These are Public Excursion fares and have the same restrictions as
APEX fares but may be purchased at any time. Usually no stopovers are
allowed and direct flights are used. There are minimum and maximum
stay requirements, and they are normally sold on a return basis.
The codes PX or SX are included in the fare basis.
Example:
Enter: FDDXBPRG01JUN/OK
Response:
Points to note:
Galileo for Travel Professionals

PEX and Super-PEX fares are displayed on lines1-4

With OK (and with many carriers) the first letter of the fare basis
is the same as the booking class code
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Module 8: Galileo Fares
Fare Basis Code Exceptions
The fare types listed in this section may be identified by the fare basis
codes just described. However, there are many exceptions to the rule,
and airlines may choose you use their own naming conventions.
Example:
Enter: FDLON1JUNBUD/MA
Response:
Interpreting Fare Basis Codes
Ins. Note
Read through this
section with
students
A fare basis code may be made up of different alpha/numeric elements.
Not all fare basis codes contain all elements. The following codes may
apply:
Class code
Seasonal code
Day of the week code
Time of the day code
Fare and passenger type code
Maximum stay
Fare level identifier
Miscellaneous code
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Module 8: Galileo Fares
Class Code
The first letter of a fare basis code is the class code. It indicates the
class of service and the location in which the passenger will sit on the
aircraft. The following codes apply:
Code:
Identifies:
P
First class premium
F
First class
A
First class discounted
J
Business class premium
C
Business class
D
Business class discounted
W
Economy class premium
S, Y
Economy class
B, Q, H, T, K, V, L, M,
N and any other
letters
Economy class discounted
Seasonal Code
A fare may vary depending on the time of year travel takes place.
Seasonal codes are as follows:
Code:
Identifies:
H
High or peak season
L
Low or basic season
K
High shoulder season
O
Mid shoulder season
J
Low shoulder season
F, T, Q, Y
Variations on the shoulder season
Note: The seasonal code (if applicable) always follows the class code.
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Module 8: Galileo Fares
Day of the Week Code
A fare may vary depending on which day of the week travel takes place.
The following day of the week codes apply.
Code:
Identifies:
W
Weekend travel
X
Midweek travel
Note: The day of the week code (if applicable) follows the seasons or
class code.
Time of Day Code
A fare may vary depending on the time of day on which travel takes
place. The following time of day code applies.
Code:
Identifies:
N
Night
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Module 8: Galileo Fares
Fare and Passenger Type Code
A fare basis code may include a fare type or passenger type code. The
following codes apply.
Ins. Note
In fare basis codes,
some of the old
PTCs may still be
used e.g. YLAPCH
for a child apex fare
Code:
Identifies:
AP
Advanced purchase fare
AB
Advanced purchase fare (lower level)
AN
Non refundable advanced purchase fare
PX
PEX fare
SX
SuperPEX fare
EE
Excursion fare
BB
Budget fare
BD
Budget fare discounted
SS
Super saver fare
UU
Standby fare
OX
One way excursion fare
OW
One way fare
RT
Round trip fare
CH
Accompanied Child fare
IN
Infant fare (Not occupying a seat)
CD
Senior citizen fare
SC
Ships crew fare
ZZ
Youth fare
SH
Spouse fare
ST
Spouse fare (accompanying)
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Maximum Stay
Special fares may have the maximum stay indicated at the end of the
fare basis. For example:
Code:
Identifies:
3M
Maximum stay 3 months
45
Maximum stay 45 days
1Y
Maximum stay 1 year
Fare Level Identifier
The final element in a fare basis code may be used to differentiate
between fare levels when more than one fare with the same fare basis
code exists on the same route.
Code:
Identifies:
1
Highest fare level
2
Second fare level
3
Third fare level
Miscellaneous Codes
Miscellaneous codes may be seen on carrier specific fares and normally
appear at the end of a fare basis.
Code:
Identifies:
Airline (AF)
Fare specific to Air France
Airport (STN)
Fare for arrival/departure from Stansted
Country (GB)
Fare specific to UK
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Module 8: Galileo Fares
Recognising Normal Fares
Normal fares may be recognised by a single letter in the fare basis, which
most times is the same as the booking class code. For example:
Code:
Identifies:
J
Normal business class fare
Y
Normal economy class fare
Recognising Restricted Normal Fares
A restricted normal fare is indicated by a fare level identifier. For
example:
Code:
Identifies:
C2
Business class fare, second level
Y3
Economy class fare, third level
Recognising Special Fares
Ins. Note
Students will see
many examples of
the codes identified
in the previous
pages as we work
through Fare
Display.
The following fare basis codes are examples of special fares.
Code:
Identifies:
YAP1M
Economy apex fare, valid 1 month
YPX3M
Economy PEX fare, valid 3 months
YEE90
Economy excursion fare, valid 90 days
YLPX1M
Economy low season PEX fare, valid 1 month
YHWAP3M
Economy high season weekend apex fare, valid 3
months
YEE45CH
Economy excursion fare, valid 45 days for a child
Point out
Generally, a fare with a
long fare basis code has
many restrictions.
Some airlines now show
a marketing code as a
fare basis such as
YFIRE, YBRAVE, and
LSMILE.
For example:
FDLON1JUNBUD/MA
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Module 8: Galileo Fares
International Fare Display
Hands on
All to make same
entries as instructor
and view Fare
Display components.
Galileo Fares provides fare displays with the following neutrality features
in common:
Fares are displayed in strictly low-to-high order with round trips assessed
at their half-value
When one carrier's fare is identical to another, the display will be
randomised on subsequent entries
The basic input to display fares from one city to another is the city pair
and date of travel, which may be entered in any order. For example:
FDCPH1JUNSYD
FDCPHSYD1JUN
FD1JUNCPHSYD
Any of these inputs will display the same list of fares in fare display.
When to use
Use a basic fare display input to display all fares available from one city
to another.
How to use
Take the following steps to display fares for travel from Copenhagen to
Singapore on 1 December.
Enter: FDCPH1JUNSYD
Screen response:
1
2
3
4
5
6
7
8
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10
11
12
13
14
15
16
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Module 8: Galileo Fares
How to use
Screen description:
Explain
Callout:
Explanation:
Where fare levels
are the same the
display will be
randomised on
subsequent entries.
1
Date and local time when fares were lasted updated.
2
Repeat of system entry.
3
City pair, day of the week and date.
4
Relevant MPM for travel.
5
Public fares.
6
Column headers.
7
Fare display line numbers and carriers. IATA fares are
identified by YY.
8
One way and round trip fares in local currency (DKK).
R indicates round trip fares. Blank indicates one way
fares.
9
Fare basis.
10
Booking class code.
11
Advance purchase requirement. + indicates that there
is a reservations and ticketing requirement (refer to fare
rules).
12
Minimum and maximum stay requirements.
13
Seasonal application.
14
Mileage or routing fares.
15
Global indicator.
16
Day or time restriction
Points to note:
Galileo for Travel Professionals

Fares are displayed in low to high order.

Scroll down (MD) to display additional lines of fare information.
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Module 8: Galileo Fares
Fare Rules
Fare rules may be accessed from fare display. It is possible to access:
A menu of paragraph headings
Specific paragraphs
The entire rule
A summary of the rule for city-pairs where ATPCO is the supplier
Menu of paragraph headings
Take the following step to display the menu of paragraph headings for
the QF fare on line 5 of the fare display.
Enter: FN 5
Response:
Point out
If there is no
paragraph header
for a particular item,
the assumption is
that there is no
restriction.
Screen description:
Detail:
Explanation:
Line 1
Repeat of system entry.
Line 2
Summary of fare detail from fare display.
Lines 3 - 7
Menu of paragraph numbers and headings.
Note: Enter FD to return to Fare Display screen.
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Module 8: Galileo Fares
Specific paragraphs
Take the following step to display paragraphs 6, 15, 17 and 17 from the
paragraph menu:
Enter: FN P6.15-17
Response:
Hands on
FN*1/P0
(application)
This will show the
class of service eg
business/economy/
World Traveller etc
Note: Enter FN 5 to return to the menu of paragraph headings at
any time.
The entire rule
Take the following step to display all rule paragraphs for the QF fare on
line 5 of the fare display.
Enter: FN 5/ALL
Response:
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Module 8: Galileo Fares
Rule summary display
A rule summary may be obtained for city-pairs where ATPCO is the fare
supplier. Take the following step to display a rule summary for the QF
fare on line 2 of the fare display.
Enter: FN 2/S
Response:
Fare Routing
If a routing fare is identified in fare display, it is possible to display the
applicable routing.
Take the following step to display the applicable routing for the AF fare
on line 1 of the fare display.
Enter: FR 1
Response:
Note: The routing display shows a choice of routings between CPH
and SYD.
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Module 8: Galileo Fares
Fare Display Search Qualifiers
Ins. Note
A more appropriate fare display may be obtained by using search
qualifiers.
Not every qualifier is
explained in this
module. Just those
which are more
frequently used.
Search qualifiers may be input in any order, and may be used in two
ways:
As part of the initial fare display input
To update an existing display
Carrier Qualifier
The system default displays all carriers’ fares. The carrier qualifier may
be used to limit the display to that of a specified carrier.
When to use
Use a carrier qualifier to display fares for travel with a specific airline.
How to use
Take the followings step to display fares for travel from London to Hong
Kong with Cathay Pacific (CX) on 1 June.
Enter: FDLON1JUNHKG/CX
Screen response:
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How to use (Cont.)
Points to note:

Only fares for CX are displayed. A maximum of three carriers
may be specified in a fare display entry.

Specified carriers may be added to an existing fare display with a
follow up entry: FD/SK/SQ

Carriers may choose to have IATA fares suppressed when their
fares are displayed.

Carrier coded fares show their correct booking class code, but
IATA fares show only a generic booking class code. The display
must always be changed to that of the required carrier to obtain
the correct booking class code.
Journey Type Qualifier
The system default displays both one way and round trip fares. The
journey type qualifier may be used to limit the display to either a one way
or round trip fare display.
When to use
Use a journey type qualifier to display one way or round trip fares only.
How to use
Take the followings step to display only one way fares for travel from
Nairobi to Lagos.
Enter: FDNBO1JUNLOS–OW
Screen response:
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Module 8: Galileo Fares
Points to note:

Only round trip fares may be displayed by using the qualifier –
RT

The journey type qualifier may be added to an existing fare
display with a follow up entry: FD–RT or FD–OW

The warning UNSALEABLE FARES on line 3 indicates that
additional fares exist which may not be sold at your agency
location
Passenger Type Code Qualifiers
Adult fares are displayed as the system default. When a fare is required,
other than an adult fare, a passenger type code must be used.
3-character standard passenger type codes and descriptions defined by
ATPCO are available. Passenger type codes and descriptions may be
displayed using the following entries.
Explanation:
Format:
Display a complete list of codes and
descriptions
PTC
Display a list of codes and
descriptions beginning with the
letter E
PTC/E
Search for a code by description.
Note: All passenger type
codes/descriptions which match the
word are displayed.
PTD/STANDBY
Passenger type codes with age requirements
When requesting fares for some passenger types you may need to
specify the age of the passenger within the passenger type code. The
input will vary depending on the way the airline has filed the fare. For
example:
Explanation:
Passenger Type Code:
Accompanied child
CNN or C08 (age 8)
Senior citizen with age requirement
SNN or S65 (age 65)
Military child
MNN or M05 (age 5)
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Module 8: Galileo Fares
When to use
Use a passenger description code to display fares for passengers other
than adult.
How to use
Take the following step to display fares for a child for travel from London
to Cairo with British Airways (BA) and Egyptair (MS).
Enter: FDLON1JUNCAI/BA/MS CNN
Screen response:
Note: If you include an age with the PTC in this example, no fares
are displayed and you receive the following response:
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Module 8: Galileo Fares
How to use
A maximum of 6 passenger description codes may be used in one entry.
Take the following steps to display fares for an adult, child and infant for
travel from Rome to Addis Ababa on Ethiopian Airlines.
Request the appropriate fare display.
Enter: FD1DECROMADD/ET ADT CNN INF
Screen response:
Working with Fare Basis Code
Hands on
Infant fares are shown at the top of the screen as they are the lowest
fares. It is possible to move down (MD) through the list to find the
corresponding child and adult fares, but very time-consuming.
Have students look
at example with
adult, child and
infant;
FDLONNYC01JUN
@MJWGB/VS
ADT CNN INF
An easy way to find the adult and child fares corresponding to the
infant fare is to use a follow-up entry to modify the fare display using
the selected infant fare basis code. Enter:
[email protected]
Screen Response
Note: Infant, child and adult fares are displayed for the selected fare
basis code.
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Module 8: Galileo Fares
Combining Search Qualifiers
Search qualifiers may be used in combination, and may be used in any
order.
When to use
Combine search qualifiers to display a more appropriate choice of fares.
How to use
Take the following steps to display round trip fares for travel on BA from
London to Johannesburg for an adult and child, specifying fare basis
W2BA. Enter:
FDLON1JUNJNB-RT ADT CNN/[email protected]
Screen response:
Emphasise
Search qualifiers
may be used in any
order.
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Module 8: Galileo Fares
Follow-up Inputs
Hands on
Have students
practice some of
these inputs
Once a Fare Display has been requested, follow-up inputs can be made
to update the initial request. The use of follow-up inputs results in a new
Fare Display reflecting the new requirements.
For example:
Format:
Explanation:
FD-OW
Updates the previous fare display to show
one way fares only.
FD12DEC
Updates the specified date of the previous
fare display.
FD/TG/BR
Updates the previous fare display to show
fares for Thai Airways (TG) and Eva Airways
(BR).
FD–RT CNN (or C08)
Updates the previous fare display to show
round trip fares for a child.
FDOBOS
Updates the origin city of the previous fare
display to show Boston.
FDDPAR
Updates the destination city of the previous
fare display to show Paris.
[email protected]
Updates the previous fare display to show
the YEE3M fare only
[email protected]
Updates the previous fare display to show
business class fares only
Note: FD redisplays the active fare display.
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Module 8: Galileo Fares
Fare Booking Classes
Follow-up entries may be made after a fare display to determine the
correct class of service that must be booked for different carriers
participating in an international itinerary.
Refer to the RJNCGB6 fare on line 1of the following fare display for travel
from London to New Orleans with BA, and the subsequent routing
display.
Fares displayed on lines 1-6 are routing fares, indicated by the R in the
MR column.
Hands on
Have students look at
other examples:
Take the following step to display the permitted routing for the fare on line
2. Enter:
FR 1
FD1JUNLONJAX/BA
Screen response:
FR 1 (allows AA)
FDC 1//AA
Note: The routing indicates that travel is permitted on AA between
the US gateway city and MSY.
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Module 8: Galileo Fares
When to use
Check the booking class when a different carrier is participating in an
international itinerary.
How to use
Explain
The “owner” of the
fare is considered
the primary carrier,
and the carrier
participating in it, is
the secondary
carrier.
Take the following step to check which class of service to book for carrier
AA between BOS and MSY. Identify the line number and the secondary
carriers:
Enter: FDC 1//AA
Screen response:
Note: The display indicates that the AA flight between BOS and
MSY must be booked in M class to qualify for the RJNCGB6 fare.
Example Booking File:
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Module 8: Galileo Fares
Galileo Fares Formats
Fare Display Qualifiers (H/FD)
The following qualifiers may be used to request a more specific display.
You may include them at the end of an original display, or use them as
an update entry when prefixed with FD.
Format:
Explanation:
/QF
Specified carrier
–OW
--RT
Type of fares – one way and round trip
*ADT
*CNN (or) C08
*INF
Passenger type – adult, child and infant
–B
Fares with booking class B (carrier required)
@C
Business class fares only (@F for First class)
@YPX3M
Specified fare basis only
.EH
Travel via eastern hemisphere
:P
Private fares only
:C
Net fares only
-PRI-ACCT
With specified account code
/X
High to low order
Fare Notes
Format:
Explanation:
FN 12
Display menu of paragraphs for specified line
number
FN P20
Display fare notes for specified paragraph number
FN 3/P6.8.14
Display fare notes for paragraphs 6, 8 and 14 for
the specified line number
FN 4/ALL
Display all fare notes for the specified line number
FN 2/S
Display fare notes summary for the specified line
number
FR 5
Display fare routing for the specified line number
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Module 8: Galileo Fares
Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name
card. When finished, check your answers in Appendix A: Answer Key.
st
1. A customer wishes to fly from London to Copenhagen on 1 of next month and asks you for the
lowest one way fare. What is the:
Fare Display entry:
Lowest fare?
Which airline?
Booking class?
2. Your customer then asks you for the lowest round trip fare for travel with BMI (BD). Update your
Fare Display and answer the questions. What is the:
Fare Display entry?
Lowest fare?
Booking class?
Fare basis?
Minimum stay?
Maximum stay?
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Module 8: Galileo Fares
st
3. Your customer wishes to travel from London to Hong Kong with his family on 1 of next month.
The party consists of two adults; one child aged 7 years and an infant. He wishes to fly with
British Airways (BA), and stay in HKG for at least 3 weeks. He wants the lowest fare. What is
the:
Fare Display entry?
Lowest adult fare?
Lowest child fare?
Lowest infant fare?
Booking class?
Fare basis (adult)?
Minimum stay?
Maximum stay?
Advance purchase?
4. One of your customers is based in Dallas and wishes to attend an oil conference in Aberdeen
next month. He asks you to compare one way business class fares with American Airlines (AA),
United Airlines (UA) and British Airways (BA). What is the fare for each airline?
Fare Display entry
AA:
Fare
Booking class
Fare basis
UA:
Fare
Booking class
Fare basis
BA:
Fare
Booking class
Fare basis
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Module 8: Galileo Fares
st
5. Obtain a Fare Display for round trip travel from London to Lisbon, departing on 1 of next month.
Fare Display entry:
Update the display to show fares for TAP Air Portugal (TP) only.
Fare Display entry:
How much is the lowest round trip fare?
Fare:
Fare basis:
Booking class:
What are the restrictions to this fare?
Minimum stay:
Maximum stay:
Advance purchase:
Are changes permitted after reservations have been made?
Entry:
Answer:
If the booking is cancelled the day before departure, how much of the fare may be refunded?
Entry:
Answer:
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Module 8: Galileo Fares
st
6. Obtain a Fare Display for travel from London to Bangkok, departing on 1 of next month with Thai
Airways (TG). Your customer enquires about the QLSX2M fare.
What are the minimum and maximum stay restrictions to this fare?
Minimum stay:
Maximum stay:
If the booking is cancelled the day before departure, how much of the fare may be refunded?
Entry:
Answer:
Update the display to show one way fares only.
Entry:
How much is the lowest one way fare?
Answer:
Does this fare allow stopovers?
Entry:
Answer:
st
Obtain a Fare Display for travel from Manchester to Brisbane, departing on 1 of next month with
Qantas (QF), travelling via an Atlantic Pacific routing.
What is the lowest round trip fare?
Entry:
Answer:
What are child an infant fares for the same journey?
Entry:
Child fare:
Infant fare:
In which class must reservations be made on Qantas?
Answer:
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Module 9: Fare Quote and Shopping
Ins. Note
Ensure that all Booking
Files are prepared in
order to demo this
module.
You may need to rebook
flights on the day that you
teach this module, so that
fares quoted will be
correct for reservations
made the same day.
Galileo Fare Quote calculates the price for an itinerary, taking into
account all appropriate fare rules and fare construction principles.
The system is designed to quote a fare for a maximum of 16 segments
and a maximum of eight fare components. Fares for a maximum of 99
passengers may be quoted in one entry, with a maximum of four
passenger types.
Fares are obtained from the Galileo Fares database in which can be
stored both public fares and agency private fares.
Module Objectives
Upon completion of this module you will be able to:

List fare quote assumptions
Hands On

Work with fare quote (FQ)
All to make same
entries as instructor.

Work with fare quote best buy (FQBB)

Define the fare quote guarantee

Apply fare quote qualifiers

Work with filed fares in a Booking File

Search for fares using Focalpoint Shopping
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Module 9: Fare Quote and Shopping
Fare Quote Assumptions
The following assumptions are made when a fare is quoted:

All passengers in a Booking File require quotes
Read

Be sure to read
through these
assumptions.
All passengers are adults, unless an infant or a specific passenger
type code has been used when the name field was added.

All segments are to be quoted

Sale and ticketing to take place in the country of set location

Ticketing to take place on the same date as the fare is quoted, or
within the guarantee limits

A stopover is assumed where connections are 24 hours or more for
international travel, and 4 hours or more if the journey is within North
America

Passengers are not exempt from ticketable taxes
Fare quote qualifiers may be used to override any or all of these
assumptions.
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Module 9: Fare Quote and Shopping
Fare Quote (FQ)
Fare Quote quotes the lowest applicable fare for the booked itinerary,
and it is automatically filed in the Booking File.
Note: Any markets who do not use Automatic Plating Carrier will receive
the response ‘Unable to file need Plating Carrier’ in the last line of the
fare quote entries shown in this module. The fare will need to be
requoted by adding /Cxx to the end, where xx is the plating carrier.
When to use
Use FQ when you wish to quote the lowest fare for the booked itinerary.
How to use
Refer to the following Booking File.
Ins. Note
All examples are
shown without
including the plating
carrier. Encourage
the use of Plating
Carrier Logic in
markets where it is
activated, as it checks
interline agreements
as well as ensuring
the ticketing office has
authority to ticket on
the particular carrier.
Refer to ASK
Travelport for more
details.
The fare quote
response will always
be in the currency of
the agency location
Take the following step to quote the lowest fare for the itinerary as
booked:

Galileo for Travel Professionals
Enter: FQ
Response:
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Module 9: Fare Quote and Shopping
Screen description:
Ins. Note
Some country taxes
are ticketable taxes,
and must be paid
when a ticket is
issued.
Other taxes are nonticketable taxes, and
must be paid by the
passenger when he
checks in.
Galileo for Travel Professionals
Detail:
Explanation:
FQ
Repeat of system entry.
FQG 1-2
Guaranteed fare quote for passengers 1 and 2
specifying the base fare for each passenger, total
ticketable taxes for each passenger, and total of the
fare and taxes for both adult passengers.
FQG3
Guaranteed fare quote for passenger 3 specifying
the base fare and total ticketable taxes, and total of
the fare and taxes for the infant.
GRAND
TOTAL
Grand total of fare and ticketable taxes for all
passengers in the Booking File.
ADT
Notes showing fare restrictions and currency
conversion if appropriate, Ticketing Agency and
default plating carrier for each passenger type in the
fare quote.
INF
Points to note:

Fares are automatically filed in the Booking File following an FQ
input, provided there are names present.

Enter FQ to redisplay the last fare quote response anytime
during the current session.
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Module 9: Fare Quote and Shopping
Fare Quote Displayed in Linear Format
When the fare has been filed in the Booking File, it is possible to display
the fare in linear format.
When to use
Display the linear fare to see the detail to be printed on the ticket.
How to use
Refer again to the Booking File.
The fare is stored in the filed fare field in linear format.
1.
Display the filed fare field.
Enter: FF
Response:
Screen description:
Galileo for Travel Professionals
Detail:
Explanation:
FQ1 - S1-2
Fare quote 1 for segments 1 and 2, date the fare
was quoted, and sign on and duty code.
P1, P2, P3
Passenger numbers and names. Guaranteed
status, date until which the fare is guaranteed (7
days within IATA Europe), and the total of fare and
ticketable taxes for each passenger.
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Module 9: Fare Quote and Shopping
1.
quoted in fare quote 1.
Enter:
Display the details of the fares
FF1
Response:
Galileo for Travel Professionals
Detail:
Explanation:
FQ1 S1-2
Fare quote 1 for segments 1 and 2, date the fare was
quoted, and sign on and duty code.
P1, P2
Passenger numbers and names. Guaranteed status,
date until which the fare is guaranteed (7 days within
IATA Europe), and the total of fare and ticketable
taxes for each passenger.
LON VS
NYC…
Fare construction, IATA ROE and PFCs collected.
FARE
Fare in local currency, equivalent in currency of
payment, taxes in the currency of payment, total of
equivalent and taxes in the currency of payment.
S1, S2
Fare basis and baggage allowance for each segment.
NONREF
NONEND
Fare restrictions, endorsements.
P3
Fare quote for passenger 3.
T P13/S1-2/
CVS/ET
Ticketing passenger 1-3, for segments 1-2 with plating
carrier stored as a ticketing modifier and E ticketable.
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Module 9: Fare Quote and Shopping
Points to note:

To display the linear fare for each individual passenger, enter
FF1P1, FF1P2 or FF1P3 as appropriate.

If a fare has not been filed in the Booking File, enter F Q to view
the construction in linear format.
Hands on
Ignore Booking File
Fare Quote Best Buy (FQBB)
Fare Quote Best Buy quotes the lowest fare for which seats are available
for the booked itinerary (this will normally be an economy fare). Modifiers
can be added to specify a cabin type (e.g. Business or Premium
Economy.)
There are two possible responses to a Best Buy fare request:
Ins. Note
FQBB is functionality
that you would only use
for travel in the
economy class cabin.

Flight segments must be rebooked in a different booking class code
to obtain the Best Buy fare.

Booking class codes have been used correctly to obtain the Best Buy
fare and no rebooking is required.
Points to note:

Fare Quote Best Buy can only be requested for an itinerary with a
maximum of 16 segments, and all must be confirmed.
When to use
Use FQBB when you wish to quote the lowest available fare for the
booked itinerary.
Note: If no cabin modifier is used in the format, the fare quoted will
always be the cheapest (usually economy), regardless of the class in
which the original itinerary was booked.
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Module 9: Fare Quote and Shopping
How to use
Refer to the following Booking File.
Take the following step to quote the lowest available fare:

Enter: FQBB
Response:
Note: The quoted fare is not filed in the Booking File.
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Module 9: Fare Quote and Shopping
Screen description:
Detail:
Explanation:
FQBB
Repeat of system entry.
Best buy
quotation
System message advising that segments 1 and 2
must be rebooked in V class to qualify for the lowest
available fare.
FQG1
Guaranteed fare quote for passenger 1 specifying
the fare basis, total fare the each passenger, total
ticketable taxes and total of fare and taxes for the
adult passenger.
GRAND
TOTAL
Grand total of fare and ticketable taxes for all
passengers in the Booking File.
ADT
Notes showing fare restrictions, currency
conversion, if applicable, Ticketing Agency and
default plating carrier for the adult passenger
TO
REBOOK
FQBBK prompt to rebook the itinerary into V class if
the quoted fare is required.
Rebooking the Itinerary
When to use
Rebook the itinerary in V class if the quoted fare is required.
How to use
Take the following step to rebook the itinerary into V class.

Ins. Note
Tab to the prompt and enter: FQBBK
Response:
Instructor only to
rebook - students to
observe.
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Module 9: Fare Quote and Shopping
Screen description:
Hands on
Ignore Booking File
Detail:
Explanation:
BEST BUY
Successful rebook message.
REBOOKED
SEGMENTS
Note to confirm which segments have been
rebooked.
GRAND
TOTAL
Grand Total response. The fare is automatically
filed in the Booking File.
No Rebooking Required
If no rebooking is required, the following response is received:
Points to note:

The booking class codes used are correct for the lowest available
fare, and therefore no rebook is required.

When no rebooking is necessary, the fare is automatically filed in the
Booking File, provided a name field is present.
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Module 9: Fare Quote and Shopping
Best Buy by Cabin
A modifier may be used for Best Buy transactions to allow the user to
request the best fare by ‘cabin’.
The five cabin modifiers are:
Ins. Note
Refer to ASK
Travelport for a recent
update on
FQBB++-AB
Fare quote as booked
useful for itineraries
with mixed classes.
-PREMFPremium First Class
-FIRSTFirst Class
-BUSNSBusiness Class
-PREMEPremium Economy
-ECONEconomy
These are added to the end of the FQBB with a double plus sign.
For example:
FQBB++-BUSNS
Galileo 360º Fares will process the best buy request, returning the best
available fare for the cabin requested. When the cabin modifier is used
and no fares are either available or found in the cabin requested, the
following error message will be output.
NO FARES AVAILABLE FOR REQUESTED CABIN
When to use
Use Best Buy by Cabin when you wish to quote the lowest available fare
for a specified cabin.
How to Use
Refer to the following Booking File
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Module 9: Fare Quote and Shopping
Take the following step to quote the lowest available fare:

Enter: FQBB++-FIRST
Response
Detail:
Explanation:
FQBB++-FIRST
Repeat of system entry.
Best buy
quotation
System message advising that segments 1 and 2
must be rebooked in A class to qualify for the
lowest first class fare.
FQG1
GRAND TOTAL
Grand total of fare and ticketable taxes for all
passengers in the Booking File.
ADT
Notes showing fare restrictions, currency
conversion, if applicable, Ticketing Agency and
default plating carrier for the adult passenger
TO REBOOK
Galileo for Travel Professionals
Guaranteed fare quote for passenger 1
specifying the fare basis, total fare the each
passenger, total ticketable taxes and total of fare
and taxes for the adult passenger.
FQBBK prompt to rebook the itinerary into A
class if the quoted fare is required.
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Fare Quote Guarantee
Statement of Guarantee
Read
Be sure to read
through this page and
the next.
Galileo guarantees that automatic fare quotes from Galileo Fares are
valid at the time of ticketing. Galileo will cover the cost of fare
claims/debit memos from airlines resulting from a fare quote error.
Automatic fare quotes are identified by the guaranteed status printed on
the ticket. Fare quote status codes used on tickets are the source of
reference for determining if the fare quote falls under the guarantee. In
no way is this policy meant to guarantee the lowest fare, but rather that
the fare is valid at the time of ticketing.
Guarantee General Provisions
Galileo guarantees fare quotes automatically produced by Galileo Fares
at the time of ticket issuance whether paper or electronic tickets, and for
tickets issued within seven days after the fare was filed in the Booking
File for IATA Europe, subject to meeting all of the following criteria.

The fare claim/debit memo is received by Galileo Fares within one
year of ticket issuance.

The fare quote is filed in the Booking File at the time of ticketing.

All ticketing and reservations restrictions are adhered to when the
ticket is issued.

Supporting documentation is provided, such as a copy of the flown
ticket, the fare claim/debit memo from the airline, or a copy of the
Booking File.
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Fare Quotes within IATA Europe
Fares are guaranteed for seven days (including the day of quotation)
provided there is no conflict with the fare rules.
The fare quote will expire at midnight, local time on day seven. The day
on which the fare is quoted is counted as day one. For example, a fare
quoted on the 11th October will expire at midnight, local time on the 17th
October.
Where there is no conflict with the fare rules, the guarantee means that a
fare may be ticketed at any time within the seven day period, without a
new quote being obtained.
Fare Quote Status Codes
The following table lists the fare quote status codes that you will see
when working with Galileo Fares.
Fare quote
status code:
Explanation:
A
Airline Private fare
B
Built fare, input manually by an agent.
Not guaranteed.
C
C status is output when a fare is quoted
automatically and the advance purchase rule is
indicated in hours.
G
Guaranteed fare as explained on previous pages.
I
Invalid fare, as a result of an itinerary change.
M
Manual fare. System-generated fares which are not
guaranteed because of the use of fare quote
qualifiers.
N
Non-guaranteed fare when quoted outside IATA
Europe and not ticketed within the same transaction.
P
Agency private fare, not guaranteed (with the
exception of Agency Private Fares created by means
of a mark-up or mark-down only of an airline filed
fare)
R
Fare restored by agent for re-ticketing.
Not guaranteed.
X
Expired fare. Guaranteed fares expire at midnight
local time on the last day of the guarantee.
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Fare Quote Qualifiers
Fare Quote qualifiers can be added to FQ and FQBB entries, to override
the basic fare quote assumptions listed at the beginning of this module.
Some fare quote qualifiers which may be used are:
Ins. Note

Passenger

Passenger description

Segment
Refer to the following Booking File.
Not every qualifier is
explained in this
module; just those
which are more
frequently used.
Passenger Qualifier
The system default quotes fares for all passengers.
When to use
Use a passenger qualifier when you wish to quote a fare for a specific
passenger in the Booking File.
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How to use
Take the following step to quote a fare for passenger 2 only.

Enter: FQP2
Response:
Point out
Passenger numbers
are taken from the
name field in the
Booking File.
Note: The fare quote response is for passenger 2 only.
Example formats:
Format:
Explanation:
FQP1.4
Quote for passengers 1 and 4.
FQP2-4
Quote for passengers 2 through 4.
FQP2.4-7
Quote for passengers 2, 4, 5, 6 and 7.
Note: A hyphen indicates through, and a dot indicates and.
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Passenger Type Codes (PTC)
Ins. Note
If you have trained the
delegates to add the PTC
to the name field this area
can be omitted or just
referred to. It is probably
easier to go back to names
and [email protected]*P-C10 if they
have forgotten to enter it.
It is not normally necessary to include a passenger type code as part of
the fare quote entry, as it can be incorporated into the name format.
However, if it is omitted from the name field the system, will assume all
passengers are adults (with the exception of infants, who are specifically
identified in a Booking File).
Note: Enter PTC to display a list of applicable passenger type codes.
When to use
Use a passenger type code to identify a passenger other than adult.
Take the following step to quote a fare for all passengers in the Booking
File, identifying passenger 2 as a child.

Enter: FQP1.2 C08.3
Response:
Ins. Note
If the airline has not
filed any age
restriction, CNN may
be used as the
passenger type code
to quote a child fare.
If an airline has filed
an age restriction, NN
must be replaced by
the age for fare quote
purposes, as in C08
opposite.
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Detail:
Explanation:
FQG 1
Guaranteed fare quote for passenger 1 specifying
the base fare, total ticketable taxes and total of the
fare and taxes for the adult (ADT)
FQG2
Guaranteed fare quote for passenger 2 specifying
the base fare and total ticketable taxes, and total of
the fare and taxes for the child (C08).
FQG3
Guaranteed fare quote for passenger 3 specifying
the base fare and total ticketable taxes, and total of
the fare and taxes for the infant (INF).
GRAND
TOTAL
Grand total of fare and ticketable taxes for all
passengers in the Booking File.
ADT
Notes showing fare restrictions and currency
conversion if appropriate for each passenger type in
the fare quote.
Note: To display the filed fare field, enter FF.
Example formats:
Format:
Explanation:
FQP1.2.3-4 C07
Quote for passengers 1 and 2
(adult), and passengers 3 and 4
(both children, aged 7 years).
FQP3 C04
Quote for passengers 3 only (child
aged 4 years).
FQP1.2 YTH.3 C09.4
Quote for passengers 1 (adult),
passenger 2 (youth), passenger 3
(child aged 9 years) and
passenger 4 (adult).
Note: A hyphen indicates through, and a dot indicates and.
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Summary
Ins. Note

Passenger numbers must be in ascending order.

If a passenger description code is not preceded by a passenger
number, e.g. FQBB CNN, the system will assume all passengers are
of the specified passenger type.

If there is no specific fare for the passenger description code
requested, the system will default to the applicable adult fare. This
will be reflected in the passenger description (PSG DES) and a
warning message will appear below the grand total of the fare quote
response.

Passenger description codes which require a specified percentage
discount such as RP or IF, result in a fare quote with FQM (manual
status), and fares are not guaranteed. The system simply discounts
an adult fare by the percentage specified, but does not validate that
the percentage is correct, or that such a fare is permitted for the
itinerary.
Ignore Booking File
Passenger type codes
Passenger type codes and descriptions may be displayed using the
following entries.
Explanation:
Format:
Display a complete list of codes
and descriptions
PTC
Display a list of codes and
descriptions beginning with the
letter E
PTC/E
Search for a code by description.
Note: All passenger type
codes/descriptions which match
the word are displayed.
PTD/STANDBY
Passenger type codes with an age requirement
Ins. Note
2-character passenger
description codes are
still displayed if using
Viewpoint.
If an airline has not filed any age restriction, and standard rules apply,
then passenger type codes such as CNN or SNN may be used in fare
quote, e.g. FQ CNN or FQ SNN.
However, if an airline has filed an age restriction, NN must be replaced
by the age for fare quote purposes, e.g. FQ C10 OR FQ S65.
Note: The age that is input is validated against the age restriction in the
fare rule, e.g. C10 or S65.
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Segment Qualifier
The system default quotes fares for all segments.
Refer to the following Booking File.
When to use
Use a segment qualifier when you wish to quote a fare for specific
segments in the Booking File.
How to use
Take the following step to Fare Quote Best Buy quote for segments 1
and 4 only.

Enter: FQBBS1.4
Response:
Ins. Note
Example formats:
Format:
Explanation:
Have students make
two more entries:
FQS1-2.4
Quote for segments 1, 2 and 4.
FQS2
FQS1.4
Quote fares for segments 1 and 4.
FQS3
FQBBS1.4.5-6
Fare quote best buy for segments 1, 4, 5 and
6.
Note: If duplicate segments exist in an itinerary, confirmed in one class and wait-listed in another,
segment select inputs must be used.
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Working with Filed Fares
Hands on
Fares are stored in the Booking File in the filed fare field. Most fares are
filed automatically and once filed may be:
Display filed fare field
for Japan Booking
File.
Action:
FX1 to cancel fare 1
Displayed in
summary format
FF
Displayed in detailed
linear format
FF1
Display filed fare 1
FF2P3
Display filed fare 2 for passenger 3
FXALL will cancel
remaining filed fares.
Ticketed
Cancelled
Format:
Filed fare field will be automatically updated
when a ticket is issued.
FX1
Cancel filed fare 1
FX1.3.5
Cancel filed fares 1, 3 and 5
FX1.3-6
Cancel filed fares 1, 3, 4, 5 and 6
FX1P2.4 Cancel filed fare 1, passengers 2
and 4
FXALL
Hands on
Restored for reticketing
Ignore the Booking
File.
Amended
Cancel all filed fares
[email protected]
FF1BG40K
Note: Free baggage allowance may be
amended without altering the guarantee
status of the fare. Other areas of a fare may
be amended using manual fare build entries.
Note: It is necessary to cancel any duplicate fares before end
transaction.
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Fare Quote Formats
Formats may be found in the Help pages. The following are sample
entries.
Fare Quote (H/FQ)
Format:
Explanation:
FQ
Quote lowest fare for class booked
FQP1.2.3 C09
Quote lowest fare for class booked, specifying
passenger numbers and type (PTC not
required if added to the name field)
FQS2-3
Quote lowest fare for class booked, for
segments 2 and 3 only
[email protected]
Force fare quote for fare basis YEE6M
FQ:P
Quote lowest private fare for class booked
FQ:C
Quote lowest net fare for class booked
FQ-ACCT:P
Quote lowest fare private fare with/without
specified account code
FQ/ACC
Quote discounted passenger type (e.g. child)
accompanied by an adult on a separate
Booking File (when PTC in name field)
FQCAA
Quote lowest fare for class booked for markets
not using Automated Plating Carrier
Fare Quote Best Buy (H/FQ)
All modifiers shown above can also be added to FQBB formats.
Format:
Explanation:
FQBB
Quote lowest available fare for flights booked
FQBB++-PREMF
Quote lowest available Premium First Class
FQBB++-FIRST
Quote lowest available First Class
FQBB++-BUSNS
Quote lowest available Business Class
FQBB++-PREME
Quote lowest available Premium Economy
Class
FQBB++-ECON
Quote lowest available Economy Class
FQBBK
Rebook classes for lowest available fare
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Focalpoint Shopping
º
Focalpoint Shopping provides access to the wealth of Galileo 360 Fares
and searches for low fare options and available flights using a fast and
efficient cryptic transaction incorporating a wide variety of options to
customise and streamline the search.
Focalpoint Shopping can quote fares of up to 8 flight segments – booked
or unbooked, for up to 9 passengers, and searches public, private and
net fares.
Booked Itineraries
Focalpoint Shopping entries can be used to search for alternative pricing
and itinerary options for the same dates and destinations as booked.
When to Use
To obtain alternative fares and routings for a booked itinerary.
How to Use
Refer to the following Booking File
Ins. Note
Refer to ASK
Travelport for a recent
update on E pricing to
ensure latest updates.
Also useful to demo
on Viewpoint
To use Focalpoint Shopping:
Enter: FS
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Response
In this example a total of 8 Pricing Options and 12 Itinerary Options
have been returned. Pricing Option 1 is a ‘Best Buy’ (without cabin
preference) of the itinerary as booked.
Pricing Option is the term associated to each unique fare level.
Itinerary Option refers to the number of unique itinerary patterns
returned for each request. The same fare may be available with several
different itinerary options.
The asterisk on the right-hand of the display against some of the flights
indicates that Focalpoint Shopping has dynamically checked availability
across a direct link to the carrier's database.
Format:
Explanation:
FSKn
Rebook the required pricing option
*FSn
Display the fare construction
FQNn
Display fare rules
More*n
Display additional itinerary options for the
specified pricing option
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Displaying the fare construction
Tab and enter to display the required fare construction.
For example, to display the fare construction for pricing option 2, enter:
*FS2
Note: Enter *FS to return to the results screen.
Displaying the fare rules
Tab and enter to display the components of the fare rules.
For example, to display the fare rules for pricing option 2, enter: FQN2
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Booking the Itinerary
Tab and enter to book the itinerary for the required fare.
For example, to book the itinerary for pricing option 2, enter: FSK2
Display the record to see the new itinerary. The original flights have
been cancelled.
To store the fare enter FQ.
Follow-up formats
The following follow-up formats are available:
Format:
Explanation:
FSMORE
View more pricing options.
Note: Results are grouped in bundles of 8.
This only displays if more than 8 results are
returned.
FS*
Redisplay the results screen
FS-
Move back to the previous group
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Using Search Modifiers
You can use pricing and availability modifiers to customise your search in
order to meet the needs of your customer. For example, you can specify
a search for direct flights, and indicate the required class of travel and
preferred airlines.
When used together, pricing modifiers must be specified first and
separated from availability modifiers using ++ as a separator.
Pricing modifiers
All pricing modifiers that are currently available with fare quote
functionality, FQ, FQBB, FQBC, FQBA and FQA may be used with
Focalpoint Shopping.
Note: You must separate multiple pricing modifiers with a / slash.
The following are some example entries:
Format:
Explanation:
FS*C10
Focalpoint Shopping for a child aged 10.
Note: This is not necessary if the PTC has
been entered in the name field.
FSP2
Passenger 2 only
FSTE
Tax exempt
FSS1-3
Segments 1 through 3 only
FS:P
Private fares only
FS:C
Net fares only
FS*STU/P1/TE/:P
Focalpoint Shopping for a student fare,
passenger 1, tax exempt and private fares
only.
Note: You must separate multiple pricing
modifiers with a / slash.
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Availability modifiers
You must precede availability modifiers with a double ++.
Format:
Explanation:
/BA
Specify carrier
/CX#
Include only the specified carrier
/BA/LH/BD
Specify maximum of three carriers
/UA-/AA-/CO-
Exclude maximum of three carriers
//*A
Specify alliance carriers (Star Alliance)
//*O-
Exclude alliance carriers (One World)
.D
Direct flights and non-stop flights
-FIRST
Cabin preference – First Class
-BUSNS
Cabin preference – Business Class
-ECON
Cabin preference – Economy Class
Note: The first pricing option returned from a
booked itinerary is always a FQBB of the
itinerary without cabin preference.
.DXB
Specify connecting city
.JED-
Exclude connecting city
-10
Search for days earlier than booked
#5
Search for days later than booked
Format examples
Format:
Explanation:
FS++.D
Direct flights only
FSS1-3++/BA
Segments 1 through 3 only with a specified
carrier
FS*S1.2++-BUSNS
Segments 1 and 2 only in business class.
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Without a Booked Itinerary
Focalpoint Shopping allows you to search for fares without booking an
itinerary.
When to Use
To obtain a variety of different pricing and routing options for a
prospective itinerary.
How to Use
Refer to the following example for travel from London to Madrid, travelling
01 June, returning 08 June.

Enter: FSLON01JUNMAD08JUN
As with a booked itinerary Focalpoint Shopping returns pricing and
itinerary options. This example has 5 different prices available, but 181
different itinerary variations. The tab options available here are the same
as before:
Format:
Explanation:
FSKn
Rebook the required pricing option
*FSn
Display the fare construction
FQNn
Display fare rules
More*n
Display additional itinerary options for the
specified pricing option
Focalpoint Shopping may also return Sponsored Flight options. The
Sponsored Flight will appear above the neutral shopping results and will
be identified by a new “Sponsored Flights” header.
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Refer to the following shopping request for fares from Houston to Rio de
th
Janeiro on 20 February.
The Sponsored Flight shown in this example is UA 129, and identified as
pricing option SF. To book the Sponsored Flight option, tab to >FSKSF·
and press enter.
Note: Only one Sponsored Flight trip will appear on a shopping screen. It
may be a one-way, round-trip or open jaw. All segments making up the
trip will be on the same carrier.
Using Modifiers to Customise your Search
Pricing and availability modifiers may be used to make a more specific
search.
Refer to the following example:

Enter: FSLON1JUNDXB8JUNLON++/EK/-BUSNS
This search is for Business class fares only with Emirates. When no
booking is held, the first option returned is also for the cabin requested.
(In this case Business)
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Format Examples
Format:
Explanation:
FSLON10JANDXB
One way journey
FSLON10JANDXB20JANLON
Round trip
journey
FSBKK1JUNHKG7JUNSIN10JUNTYO15JUNBKK
Circle trip journey
FSLON10JANDXB--AUH20JANLON
Surface sector
FSROM1JUNX-JFKCVG20JUNX-JFKROM
Connecting point
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Pricing modifiers
You must precede pricing modifiers with a single +.
Input Format:
Explanation:
FS2LON20DECJKT
Two passengers
FSFRA1JUNLON10JUNFRA+*C10
Passenger type code
FS2HKG10JUNTYO20JUNSIN+P1.2*C04
Adult and child aged 4
years
FSFRA1JUNLON10JUNFRA+:P
Private fares only
FSFRA1JUNLON6JUNFRA+-ACCT CODE
Private fares with an
account code
FSFRA1JUNLON6JUNFRA+PE00
Fares with no penalty
FSFRA1JUNLON6JUNFRA+:NR
Fares with no
restrictions
FSFRA1JUNLON5JUNFRA+TE-GB
Fares with tax
exemption
Input Format:
Explanation:
FSSYD1JUNTYO/QF10JUNHKG/CX
Specified carriers each
segment
FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST
Preferred cabin class on
each sector
FSZRH10JUNLHR.M#20JUNZRH.E#
Preferred morning and
evening departure times
on each sector
Flight segment modifiers
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Itinerary modifiers
You must precede itinerary modifiers with a double ++.
Format:
Explanation:
FSLAX1JUNLON10JUNLAX++//*A
Specified alliance
FSSYD1JUNAKL10JUNSYD++/QF/NZ
Specified carriers
FSSIN10JUNHKG20JUNSIN++-FIRST
Specified cabin class
FSCDG10JUNMAD12JUNCDG++.D
Direct flights only
Pricing and availability modifiers combined
If you use both pricing and availability modifiers, you must precede the
first pricing modifiers with a single +. The first availability modifier must
then be preceded by a double ++.
Format:
Explanation:
FSPAR1JUNLON5JUNPAR+TE-GB++/AF/BA
Tax exemption and
preferred carriers
FSLON1JUNHKG10JUNLON+:NR++-BUSNS
No restrictions and
business class
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. When finished with any bookings please Ignore them. Check your
answers in Appendix A: Answer Key.
1. Retrieve the following Booking File for passengers Alonso. Request a basic fare quote (FQ).
Write down your fare quote entry:
Adult fare:
Child fare:
Infant fare:
How much is the free baggage allowance?
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2. Retrieve the following Booking File for passenger Clifford. Request a basic fare quote.
Write down your fare quote entry:
Adult fare:
Is this the lowest fare for the journey? What entry checks for the lowest fare?
Rebook the itinerary in the correct class to qualify for the lowest fare. What is the entry?
How many filed fares are now in the Booking File?
What is the status of each of the filed fares? What do they indicate?
What is the entry to cancel the fare no longer required?
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3. Retrieve the following Booking File for passengers Robertson.
What is the business class (J) fare for the itinerary with Virgin?
What is the entry to check for any cheaper business class fares on the same flights?
What is the fare, fare basis code and booking class?
Rebook the cheaper fare. What is the entry?
What entry could you make to check for alternative business class fares with other airlines?
Book the lowest alternative offered. What entry did you make?
Ensure you have a valid fare quote stored for this fare and cancel any unwanted fares.
st
th
4. Your passenger wishes to fly from Manchester to Nice on 1 June and return on 8 June and
requires alternatives on various airlines before making a booking.
Write down the best entry to make this request?
How many Pricing and Itinerary options have been returned?
What entry do you make to view the fare construction and tax breakdown of the first fare?
What is the entry to go back to the previous screen?
How many itinerary options are there for the second pricing option, and how do you view them?
How do you display the fare rules for the first pricing option?
Is a refund applicable if the journey is cancelled before departure?
Finally, book pricing option one for the passenger, using your own name and ensure a fare is
stored in the booking.
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Module 10: Managing Booking Files in Queue
Galileo provides a queue system for the management, sorting and
storage of Booking Files. Each pseudo city has a set of numbered
queues. Within this set, there are queues with predetermined functions
and queues that your agency can customise for internal use.
The queue system allows you to sign into and out of queues, place
Booking Files on a queue and perform various maintenance functions on
the Booking Files currently on queue.
Module Objectives
Upon completion of this module, you will be able to:
Identify the three main types of queues and their purpose
Display the number of Booking Files on queue
Sign in to a queue
Identify status codes and advice codes
Work a queue
Exit a queue
Place a Booking File on a queue
Queue Structure
Galileo assigns each pseudo city 100 queues, numbered 0 to 99. 26 of
them are programmatic queues and Booking Files are placed on these
queues automatically. These queues usually contain items such as flight
confirmations, waitlist clearances, and schedule changes. The other 74
non-programmatic queues can be customised for your office needs.
Additionally, there are four queues used to receive or count Booking File
messages. These special queues are identified by title instead of by
number.
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Programmatic Queues
Programmatic queues hold messages sent by airlines, car, train, cruise,
hotel, and leisure travel companies about changes you need to make to
Booking Files.
The following table lists the majority of available programmatic queues,
their associated number, and the types of Booking Files they contain.
Enter:
QPB
Ins. Note
Queue Name:
Number:
Message and Booking File Types:
Review with
students.
Urgent
0
Contains Booking Files that require urgent
action. Booking Files may be placed on
this queue by an agent in their own
pseudo city, by an agent in an associated
agency, or by a Galileo office.
General
1
If no queue number is specified, a
Booking File placed on queue will
automatically fall onto the general queue.
Past Date Quick
default
1 PD
Past date Booking Files for subsequent
retrieval.
Seating replies
2
Booking Files with replies to seating
requests.
Ticket
arrangement
10
Booking Files with future ticketing dates.
Review booking
12
Booking Files that contain a review
booking field.
Vendor remarks
16
Booking Files containing replies from
airlines.
Waitlist
confirmation
17
Booking Files with waitlist confirmations
(status KL).
Urgent
confirmation
18
Booking Files with confirmation (status
KK) from carriers for travel within the next
14 days.
General
confirmation
19
Booking Files with confirmation (status
KK) from carriers for travel outside the
next 14 days.
QPB shows a list
of all queues with
titles and Booking
File count.
(TAU)
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Unable
20
Booking Files with UU or US status.
Unable to
confirm
21
Booking Files with UC, UN or NO status.
Time change
22
Booking Files with time changes (TK or
TL status).
Auxiliary service
advice
24
Booking Files with service responses from
hotel and car vendors
Service
information
advice
25
Booking Files with replies to SSRs
Special Queues
Special queues have three-letter titles. They hold messages and
Booking File counts for special functions.
Point out
UTC and LMT are not
much used by travel
agencies
The following table lists each special queue, its associated title, and the
types of information found there.
Queue:
Title:
Format:
Information:
Supervisor
SPV
QS
Messages for the attention of the
supervisor or manager of an office.
Need authorisation to access.
Message
MSG
QM
Messages of a more general
nature to colleagues in the same
office, or between associated
agencies and a Galileo office.
Unable to
contact
UTC
QUTC
Count of Booking Files with “unable
to contact” notices.
Note: You cannot sign into the
UTC queue, and is little used in an
agency environment.
Left message
to call back
LMT
QLMCB
Count of Booking Files with “left
message to call back” notices.
Note: You cannot sign into the
LMT queue, and is little used in an
agency environment.
Note: These queues will be worked by your agency supervisor or
servicing department.
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Non-Programmatic Queues
There are 74 non-programmatic queues that you can structure any way
you like. Some agencies use certain queues to store Booking Files that
need additional work, that need to be reviewed by a quality control
department, or that need to be assigned to a specific individual in the
agency.
Some agencies assign a non-programmatic queue to each individual
working in the agency, so that they can follow-up with customers on
Booking Files that they have created themselves.
Queue categories
Non-programmatic queues may be divided into categories and date
ranges to allow additional storage capacity. A category is a sub-division
of a queue and may be defined for use by your agency supervisor. Each
category may be further divided into four date ranges to permit more filing
space.
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Managing Queues
You can manage work to be done on Booking Files by performing various
queue counts. In addition, you can list the Booking Files in a queue.
These functions are important factors in increasing office productivity.
Displaying a Queue Count
You can display a count of queues that contain Booking Files within your
pseudo city.
When to use
Display a queue count to see a total count of Booking Files on queue
within your pseudo city.
How to use
To display a count of Booking Files on queue, enter:
QCA
Screen response:
Ins. Note
Before conducting
this module,
prepare 3 Booking
Files with meal and
seat requests that
will fall onto queue 2
so that you can
demo queues
effectively.
1
2
3
4
5
Screen description:
Galileo for Travel Professionals
Callout:
Explanation:
1
Date and agency pseudo city, and time of QCA entry
2
Supervisory and message queues with count of messages
3
Default time for UTC queue (generally not used in an
agency environment).
4
Queues are displayed in numerical order, with the total
number of Booking Files specified
5
Some queues may be broken down into categories or
sections, indicated by an asterisk after the queue
number or title
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Signing in to a Queue
You must monitor queues frequently, because replies from airlines and
vendors are received constantly.
When to use
To work Booking Files within a specific queue, you must sign in to the
queue.
How to use
Ins. Note
Take the following step to sign into queue 2, enter:
Q/2
Be sure that prepared
Booking Files are on
queue 2.
The first Booking File in the queue is displayed, and the header line
specifies the queue title.
Screen response:
Display seat data to view the seating reply. Enter:
SD
Screen response:
Note: KK is a status code, confirming the requested no smoking aisle
seat.
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Status Codes and Advice Codes
Vendors use advice codes to advise you of the change of status of a
booking, and a status code may indicate whether a flight reservation is
confirmed, waitlisted, or on request. It is also is used to confirm a seat
request or an SSR item.
When you receive an advice from a vendor you should advise your
customer of the change and update the Booking File to show the status
of the flight.
The following is a list of codes, and required action.
Advice code:
Definition:
Change to status code:
KK
Confirmed from request
HK
KL
Confirmed from waitlist
HK
NO
No action taken
XK
TK
Schedule change on a
confirmed flight
HK
TL
Schedule change on a
waitlisted flight
HL
TN
Schedule change on a
requested flight
HN
UC
Unable to confirm
XK
UN
Unable to confirm, flight
not operating
XK
US
Unable to accept sale,
have waitlisted
HL
UU
Unable to confirm, have
waitlisted
HL
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Updating Advice Codes
When you have advised your customer of relevant changes, the advice
code must be updated in the Booking File with a change entry. The
following are sample entries.
Flight changes
Ins. Note
Update the seat
request status code
to HK.
[email protected] HK
R.PSGR+E
The next Booking
File on queue will
display. Update
that one also.
Advice codes to advise of a change of flight status may be updated with
the following entries.
Advice code:
Change to status
code:
Format:
KK - confirming
reservation
Change flight segment 2
to HK
@2HK
KL - confirming
from waitlist
Change flight segment 5
to HK
@5HK
TL - waitlisted,
advising new
flight times
Change flight segment 3
to HL
@3HL
UU - unable, have
waitlisted
Change flight segment 4
to HL
@4HL
SSR items
Advice codes to advise of change of status for an SSR item may be
updated with the following entries.
Advice code:
Change to status
code:
Format:
KK - confirming
item
Change status of special
meal VLML to HK
[email protected]
KK - confirming
item
Change status of special
meal DBML to HK for
passenger 1 segment 3
SI.P1S3/[email protected]
UU - unable, have
waitlisted
Change status of special
meal SFML for segment
3 to HL
SI.S3/[email protected]
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Seat requests
Advice codes to advise of change of status for a seat request may be
updated with the following entries.
Advice code:
Change to status
code:
Format:
KK - confirming
item
Change segment status
of all seats for all
passengers to HK
[email protected] HK
KL - confirming
from waitlist
Change segment status
for seat request for
segment 2 to HK
[email protected] HK
Flights, SSR and Seats
Action:
Format:
To update all air segments, SSR items
and seat request with one entry. (This will
also remove items with NO, UC, UN or HX
advice codes.
@ALL
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Working the Queue
When you have spoken to your customer and updated the relevant item,
you must add a received from field and end transaction. The Booking
File is removed from queue and the next Booking File is automatically
displayed on screen for appropriate action to be taken.
You may work Booking Files on the queue in the following way:
Action:
Format:
Update the current Booking File and end
transaction
Update
Received from
End transaction
Ignore the current Booking File
I
Note: If you ignore transaction in error,
enter QP to return to the previous Booking
File.
Take no action and remove the Booking
File from queue.
QR
Note: After any of these actions the next Booking File is automatically
displayed on screen.
Adding an End of Queue Marker
You can add an end of queue marker which prompts you when you have looked at every booking on
that particular queue. If the queue marker is not used the first booking remaining on queue will be
redisplayed.
Action:
Format:
Turn on end of queue maker
QENDON
Turn off end of queue marker
QENDOFF
Ins. Note
Explain this entry
only has to be made
once.
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Exiting the Queue
You can exit a queue at any time.
When to use
When you no longer want to view Booking Files, exit the queue.
How to use
Ins. Note
Review with
students
To exit a queue, take one of the following actions.
Action:
Format:
Ignore the current Booking File and exit the
queue
QXI
Ignore a Booking File and redisplay it
QXIR
End transaction on the current Booking File
and exit the queue
QXE
Remove the Booking File from queue and exit
the queue
Note: This entry must be used with caution, as
no action is taken on the Booking File, and it
will not return to queue for the same reason
QX+QR
End transact a Booking File and redisplay it
QXER
Exit the queue and route the current Booking
File to queue 45
QX+QEB/45
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Placing a Booking File on a Queue
A Booking File may be placed on a queue when required.
Note: If you are working a queue, you can route the current Booking File
to another queue if required.
When to use
Place a Booking File on queue for some further action to be taken on it.
How to use
Hands on
Take the following step to route a Booking File to queue 40. Enter:
QEB/40
Have students create
a 1-segment Booking
File in their own
name, and queue it to
queue 40.
Note: If you are working a queue the next Booking File on queue will
automatically display. If the Booking File was the last on queue, the
system will respond with the Booking File record locator.
Sample formats
Have students then
access queue 40 and
cancel their booking
and end transaction to
remove it from queue.
You can place a Booking File on any Booking File queue, category or
date range for your office or branch office.
To place a Booking File on:
Enter:
Queue 50
QEB/50
Queue 50, category JE
QEB/50*CJE
Queue 50, category JE, date range 4
QEB/50*CJE*D4
Queues 40 and 71
QEB/40+71
Queue 40, category DF and queue 71,
category 19
QEB/40*CDF+71*C19
Branch XP6, queue 88
QEB/XP6/88
Multiple queues at branch XP6
QEB/XP6/88+XP6/31
Queue 72 and branch XP6, queue 99
QEB/72+XP6/99
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. When finished, check your answers in Appendix A: Answer Key.
1.
What is the shortest entry to see a total count of Booking Files on queue within your pseudo
city?
2.
What is the entry to sign into queue 66?
3.
What is the entry to end transaction and queue a Booking File to queue 40?
4.
What type of replies from vendors fall onto queue 2?
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5. Refer to the following Booking File retrieved from queue 17.
What does the advice code KL indicate?
What action must you take?
What entries must you make to change the status code and remove the Booking File from queue?
6. Refer to the following partial Booking File display.
You call your customer to confirm the seat number. What entry do you make to update the
Booking File?
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Module 11: Dividing, Repeating Booking Files, History, Booking
File List and Past Dated Bookings
This module explains some additional Booking File functionality.
Module Objectives
At the end of this module you will be able to;
Divide a Booking File
Create repeat bookings for your customers
Interpret Booking File history
Dividing a Booking File
Hands on
Have students create a
Booking File for 2
segments of itinerary
for 2 passengers, with
just minimum BF fields.
Have students end and
retrieve their booking,
and then work through
the divide process
together.
Remind them to make
a note of their record
locator.
Reservations for more than one passenger are often made in the same
Booking File, and it sometimes happens subsequently that one or more
of them needs to make a change to their travel plans.
It is not possible to have different flight reservations for individual
passengers in the same Booking File, so those passengers that need
something different must be divided from the original Booking File.
The recommendation is that each Booking File should contain only one
passenger name, thus eliminating any need to divide a booking, but there
are many occasions when it is inevitable that more than one passenger is
included in the same Booking File.
The following procedure must be followed to divide out a passenger, and
the division must be completed before any changes are made to the flight
reservations.
Divide procedure
The following is the procedure to divide passengers from a Booking File.
Divide the applicable names from the Booking File
Hands on
Have students use
one of their divided
Booking Files to
practice Repeat
Booking File entries.
Enter received from field
Enter F to file the divided Booking File
Enter received from field
End transaction
Retrieve the original Booking File and make appropriate amendments
Retrieve the divided Booking File and make appropriate amendments
When to use
Divide a passenger from a Booking File if changes are to be made to
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reservations for one of the passengers only.
How to use
Refer to the following Booking File.
Mr Young wishes to change his travel plans. He is passenger 2 in the
Booking File. Take the following steps to divide him from the Booking
File.
1. Divide passenger 2, enter: DP2
Screen response showing the divided passenger:
Points to note:
The header line displays a warning message that the Booking File may
not be modified - it must be filed and the divide completed before any
changes may be made.
A Divided Bookings Exist field is created.
A notepad item is automatically created, advising the date and time of the
divide action, and record locator of the original Booking File.
1. Add a received from field, enter: R.YOUNG/MR
2. File the Booking File, enter: F
The Booking File for passenger 1 is automatically displayed.
Screen response:
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Points to note:
The header lines show that the record has been filed and displays a
warning message that the Booking File may not be modified - it must be
ended and the divide completed before any change may be made.
A Divided Bookings Exist field is created.
A notepad item is automatically created, advising the date and time of the
divide action, and the Booking File cross-referenced with the record
locator of the divided Booking File.
1. Add a received from field, enter: R.YOUNG/MR
2. End the Booking File, enter: E
Screen response:
Note: The original Booking File record locator stays with the
undivided” passenger in the original Booking File.
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How to use (Cont.)
1. Retrieve the original Booking File and make any appropriate
modifications. For example, delete any inappropriate phone or address
information. Enter the following request:
RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW
LOCATOR
Or if the vendor/Airline does not accept RQ.GENR
V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Add a received from field and end transaction.
Ins. Note
1. Retrieve the divided booking file and make any appropriate
modifications, and enter the following request:
RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW
LOCATOR
Emphasise that the
divide process must
be completed
before any change
can be made to
either Booking File.
Or if the vendor/Airline does not accept RQ.GENR
V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR
Add a received from field and end transaction.
Important note: Do not attempt to modify the booking before step 6
as it may cause the cancellation of the entire reservation.
Divided Bookings Exist Field
The newly created Divided Bookings Exist field contains the appropriate
name and record locator of the other Booking File.
Screen displays:
Note: A SOM and tab stop are included for easy retrieval.
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Creating a Repeat Booking
This function allows you to clone all or part of a Booking File. There are
three different levels of the repeat function, and each must be preceded
by a received from field. Refer to the following Booking File:
The three levels of the repeat Booking File function are:
Repeat all customer data
Hands on
Have students use
one of their divided
Booking Files to
practice Repeat
Booking File entries.
Repeat all segments
Repeat all customer data and all segments
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Repeat all Customer Data (REALL)
When to use
Repeat all customer data if you wish to make a second booking for your
customer, or perhaps if you are making a series of bookings for a
particular project.
How to use
Ins. Note
Take the following step to repeat all customer data. Input a received
field, then enter:
Remind students
that they must enter
a received field
before they make
the repeat entry.
REALL
Screen response:
Points to note:
All customer data is copied from the original Booking File. Make
appropriate reservations for your customer and complete the new
Booking File as required.
If the original Booking File is ticketed, the ticketing field is not copied into
the new booking.
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Repeat all Segments (RESALL)
When to use
Repeat all segments if you wish to make a similar booking for another
customer, or separate bookings for two customers who require individual
Booking Files.
How to use
Take the following step to repeat all segments. Input a received field,
then enter:
RESALL
Screen response:
Note: Only the itinerary is copied from the original Booking File. Add
customer data and complete the new Booking File as required.
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Repeat all Customer Data and Segments (REALLSALL)
When to use
Repeat all customer data and all segments if you wish to make a similar
booking for your customer.
How to use
Point out
This can be a useful
work-around if you
have made a
mistake entering a
name in an ended
Booking File.
Take the following step to repeat all segments. Input a received field,
then enter:
REALLSALL
Screen response:
Create a new
Booking File with
the correct name,
and then retrieve
the original Booking
File and cancel it.
Note: Both the itinerary and customer data is copied from the
original Booking File. Complete the new Booking File as required.
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Booking File History
Hands on
Students to retrieve
the original Booking
File that they
created at the
beginning of this
module.
Have them cancel
the itinerary, end
and re-retrieve.
The history section of the Booking File shows details of modifications that
have been made since its original creation. History shows itinerary
changes and maintains a record of changes that have been made to
most customer data fields.
History tracks both agency and vendor activity, and you can examine
history for filed fare and ticketing activity when tickets and itineraries have
been issued in the Galileo system.
The most recent changes appear at the top of the history display after the
original creator lines, and each line of information is preceded by a
history code.
Have them print
history P– H
Rule a line at each
credit line, and
review the
progression of the
history.
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To display Booking File history, enter:
H.
Refer to the following example screen display.
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Points to note:
Lines 3-5 show the detail of the original creation. The credit (CRDT) line
shows the sign on and date and time the Booking File was originated.
The most recent history is shown at the top of the display, and oldest
history at the bottom. Read from bottom to top to determine the
progression of the booking.
A credit line is shown whenever an item has been added and the Booking
File ended, or when a reply has been received from a vendor.
A history code is assigned to identify each item stored in history.
A complete of history codes can be found in the help pages.
Enter: H/HIST
Screen response:
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Booking File List
When to use
Booking File List provides the ability to list live booking files and display
them to screen or send them to Queue
These entries are useful to display a list of bookings that involve
passengers travelling to a particular destination or on a specific date
or using a specific airline for example.
The LD entry was originally designed to display bookings that could
be involved in or affected by an incident or event such as an airport
closure for bad weather. I can also be used to list bookings made by
a specified booking agent in the case of a colleagues absence from
work
The list can be defined by various criteria. Some examples of
frequently used entries are listed below . The full list is available
using H/LD or Ask Travelport
How to use
LD/ALL/12JUN-D:
This entry will display /ALL/ booking files ticketed or un-ticketed
Travelling on /12JUN and –D display them to screen
LD/UTK/15JUN*30JUN-Q/50
This entry will display/UTK/ Un-ticketed booking files travelling
between
15June and 30Jun and place them on Q50
LD/HTL/S-ZZ/17SEP-D
This entry will display/HTL/Hotel bookings created by S-ZZ sign on
ZZ
For travel on 17Sep and display them to screen
Points to note:
All entries must begin with LD and the identifier for ticketed or unticketed
bookings i.e. UTK or ALL. The date and destination of the booking files i.e.
Q or –D display must always be the final qualifiers entered. Any number
and combination of other qualifiers can be used in-between.
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The response to an entry ending with –D to display a list to
Screen would appear as below:
Each booking is shown with a tab prompt to display the booking
LD* will return to this list from a displayed booking
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Past Date Quick
Past Date Quick allows you to retrieve Booking Files no longer in the
system.
Booking File history may be required for analysis after the Booking
File is no longer retrievable in the system. Maybe a client returning
from a trip informs the agent that the flight they were booked on was
cancelled, or the hotel had no record of their reservation. In order to
investigate the client's complaint, the agent needs a copy of the
Booking File.
A Booking File is retrievable in the system as follows:
Format:
Description:
Air segments
4 days after date of travel
Open segments
4 days after date of travel
Auxiliary segment
with an “out” date
4 days after the “out” date
Auxiliary segment
with an “in” date
4 days after the “in” date
Cancelled itinerary
4 days after the date of the last segment in the
Booking File
After these dates Booking Files are purged, but information may still
be accessed by requesting a PDQ (Past Date Quick) copy. PDQ
provides the ability to retrieve Booking Files within 13 months of
purge.
A customer agency or specific agent may use PDQ if authorised to
do so.
PDQ Retrieval
Booking Files may be retrieved using the following formats:
Format:
Description:
Retrieve by Record
Locator
PQ/R-3S71JL
Retrieve by
departure date and
name
PQ/24JAN02-CHIN/GEORGE
Refer to HELP PDQ for additional retrieval formats.
If the record has been purged within 60 days of the PDQ request, the
Booking File is placed immediately on queue 1, category PD. If the
record is within 60 days – 13 months of purge, placement takes 24
hours.
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Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. Use the date provided on your name card. When finished, check
your answers in Appendix A: Answer Key.
1. Book 2 seats in Y class from London to Amsterdam on BMI (BD).
Use your own name and one other passenger name.
The passenger’s secretary contacted you to make the booking.
Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as
the agency reference.
The home phone number for passenger 1 is 01666 568654.
The business phone number for passenger 2 is 01753 988541.
Enter a written address for passenger 1.
Enter a delivery address for passenger 2.
Enter a ticketing review date for one month before departure.
End Transaction. Make a note of your locator.
Re-retrieve the Booking File and divide out passenger 2.
When the divide process has been completed, retrieve each Booking File and delete
inappropriate phone and address information. Add an RQ. item to each Booking File to request
new vendor locator information from BMI.
When you have completed the divide function, and amended each Booking File as required,
retrieve each Booking File and cancel them both.
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2. What do the following history codes identify?
XS:
AG:
DN:
XG:
AW:
AVL:
SC:
XP:
FP:
AO:
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Module 12: Galileo Information System and Timatic
In addition to making required air, car and hotel reservations, it is a travel
agent’s responsibility to provide travel-related information to their
customers. This could include country information or visa and health
requirements. This module explains the Galileo Information System and
Timatic, where much of this information may be found.
Module Objectives
At the end of this module you will be able to:
Access information contained in GIS
Work with Timatic fill-in formats to provide travel information to your
customers
Galileo Information System (GIS)
The Galileo Information System (GIS) is an automated information
system which is flexible, fully indexed and available to all Galileo users.
GIS is structured like a book. It has an index containing a list of chapters,
and each chapter contains pages. You may not be able to display all
pages listed as some of the pages been withdrawn.
Displaying the index
When to use
Hands on
Display the GIS index to view the list of subjects and chapter numbers.
Have students work
through the GIS
examples shown on
the following pages.
Look at other
examples if
applicable.
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How to use
Take the following step to display the index of subjects and appropriate
chapter numbers. Enter:
GG
Screen response:
Note: Chapters that may be viewed at your agency location are
listed. Some of the Chapters display here but do not have any
information attached.
Displaying a chapter
When to use
Display a chapter from GIS to read the information it contains.
How to use
Take the following step to display the content of chapter 200. Enter:
GC 200
Screen response:
Note: Chapters may also be displayed by title, GC AIRLINE INFO
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Displaying a page
When to use
Display a page to view specific information in GIS.
How to use
Take the following step to display page 9, Meal Codes. Enter:
GP 9
Screen response:
Points to note:
Tab to appropriate item to view specific information on each meal code.
When you become familiar with the contents of GIS, you can bypass the
index and go directly to required information by specifying both chapter
and page number in your entry, e.g. GC 200/9.
Airline chapters
Many airlines have their own chapters in GIS which are not displayed in
the index. They use these to provide information about their services,
procedures and special promotions.
Note: Information is loaded directly into the system by the airline. Many
Airlines now direct you to their Web site, which is more up to date.
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Module 12: Galileo Information System and Timatic
When to use
Display information to check on a specific airline procedure.
How to use
Take the following step to display the chapter for American Airlines.
Enter:
GC EK
Screen response:
Note: Individual page numbers may be selected in the usual way.
GIS Formats
GIS formats may be found in the Help pages (H/GIS). The following are
sample entries.
Format:
Explanation:
GG
Display index
GC 12
Display chapter number
GC 12/16
Display chapter and page
GC
Redisplay current chapter
GP
Redisplay current page
GC BA
Display airline chapter (BA)
GC 506/1
Display Electronic travel authority system. (ETAS)
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Module 12: Galileo Information System and Timatic
Working with Timatic
Ins. Note
Timatic updated on
26Aug08 to version 3. All
inputs remain the same;
some outputs may vary
slightly as the system has
standardised responses.
There may be more tabs to
take you to other pages.
Timatic is an information system that provides you with travel information
regarding visa, health, customs and currency requirements for countries
throughout the world.
The Timatic database is provided by an organisation based in the
Netherlands. It is a stand-alone function, and there a number of fill-in
formats to help you access up-to-date country-specific information.
Each fill-in format must be completed using either 3-letter city or airport
codes or 2-letter country codes to identify a country.
When to use
Display the list of Timatic fill-in formats to help you provide travel
information for your customer.
How to use
Hands on
Take the following step to display the list of Timatic fill-in formats. Enter:
TI–
Work through the
examples shown on
these pages, or
solicit other
examples from
students.
Screen response:
Note: The system responds with a list of formats and subject items.
Tab to the appropriate item and enter to display the fill-in format
screen.
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Module 12: Galileo Information System and Timatic
Visa information
Many countries have visa requirements for entry, and these may vary
depending on whether travel is for business reasons or for tourism.
When to use
Display the Timatic fill-in format screen to provide visa information for
your customer.
How to use
Take the following steps to access visa information for your customer.
He is a national of the UK travelling to Brazil and Argentina, and will
transit Spain en-route.
1. Display the fill-in format for visa information.
Enter: TI–MV
Screen display:
Screen description:
Detail:
Explanation:
Nationality
Specify the nationality of the passenger.
Destination
Specify the destination countries.
Transit cities
Specify any transit cities (optional item).
Alien resident
Specify if passenger is an alien resident (optional
item).
Note: You may use 3-letter city codes or 2-letter country codes to
identify relevant countries in each item.
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Module 12: Galileo Information System and Timatic
1. Complete the screen as follows and enter at the cursor:
Note: 3-letter city or airport codes or 2-letter country codes may be
used to identify a country.
Screen response:
Ins. Note
26Aug08. Note the
screens will now show
the header as:
TIMATIC-3
Note: Scroll through the display to view all information.
Timatic scrolling
Scrolling entries in Timatic are unique. They are listed below:
Scrolling Format:
Explanation:
TIPN
Request next page (MD)
TIPB
Page back (MU)
TIPL
Request last page (MB)
TIPF
Request first page (MT)
TIPG
Redisplay current page
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Module 12: Galileo Information System and Timatic
Health information
There are health recommendations for entry into many countries.
When to use
Display the Timatic fill-in format screen to provide health information for
your customer.
How to use
Take the following steps to access health information for your customer.
He is embarking from Paris, and travelling to India. He recently visited
Accra in Ghana.
1. Display the fill-in format for visa information.
Enter: TI–MH
Screen display:
Screen description:
Galileo for Travel Professionals
Detail:
Explanation:
Embarkation
city
Specify the country of embarkation.
Destination
Specify the destination countries.
Transit cities
Specify any transit cities (optional item).
Cities visited
Specify if the passenger has recently visited any
other countries (optional item).
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Module 12: Galileo Information System and Timatic
1. Complete the screen as follows and enter at the cursor:
Screen response:
Screen response:
Important Note
Timatic text information
often refers you to other
areas of information, e.g.
TIRULES/R3 in the
display opposite.
In order to access that
information area, you
must insert a hyphen
after TI.
Enter: TI–RULES/R3
Note: Timatic text information will often refer you to other areas of
information, e.g. TIRULES/R3 in the display above. You must insert
a hyphen after TI in order to access that information area. Enter:
TI–RULES/R3
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Module 12: Galileo Information System and Timatic
Country information
You may display a complete list of city codes for a specific country.
When to use
Display country information in Timatic to view a list of city codes.
How to use
Take the following step to display a list of city codes for Denmark (DK).
Enter: TI–RCC/DK
Screen display:
Points to note:
Use the decode functionality in the Galileo system to identify individual
cities.
Not all cities are served by an airport.
Timatic Formats
Timatic formats may be found in the Help pages (H/TI- and H/TIM). The
following are sample entries.
Format:
Explanation:
TI–HELP
Display Timatic help
TI–NEWS
Display Timatic news
TI–MF
Display fill-in format for full text information
TI–MA
Display fill-in format for visa and health information
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Module 12: Galileo Information System and Timatic
Module Review
Use your study guide and the Galileo system as you work, and write down your entries and your
answers in the space provided. When finished, check your answers in Appendix A: Answer Key.
1. Your customer has specific dietary requirements, and asks you how airlines prepare kosher meals
for their passengers.
Which chapter and page number must you check in GIS? Write down your entry.
How are kosher meals prepared?
2. What chapter number should you use to find out more information about RoomMaster?
Within this chapter can you find out what type of rates use the code WKD?
3. Refer to the following Booking File.
Your customer is a national of South Africa. Does he require a visa to travel to Japan?
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Module 12: Galileo Information System and Timatic
4. Refer to the following Booking File.
Mr Morgan asks if there any health recommendations for travel to Thailand and Nepal?
5. Refer to the following Booking File.
Mr Weaver is a citizen of the USA. Does he need a visa to travel to India, and are there any
health recommendations?
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Module 13: Issuing a Basic Airline Ticket
Once the Booking File has been created, in order for the passenger to
check in and board the aircraft it is necessary for a ticket to be issued
Module Objectives
At the end of this module you will be able to:
Issue a basic airline ticket
Types of airline ticket
The only type ticket issued by travel agents is the e-Ticket.
Paper tickets may still be issued by some airlines themselves in certain
circumstances, but travel agents cannot produce paper tickets.
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Module 13: Issuing a Basic Airline Ticket
Electronic Ticket
Also sometimes referred to as virtual, paper-less or e-Ticketing.
No physical ticket is issued and given to the passenger, only a receipt to
prove that they have paid. The ticketing details are transmitted
electronically from the Galileo system to the airline’s CRS. When the
passenger checks in, the airline representative will retrieve the details of
the ticket and check the passenger in as if they had handed over a
traditional airline ticket. Details of the e-Ticket can be retrieved in the
Galileo system and also in the airline’s CRS
Below is an example of an e-Ticket that was retrieved in the Galileo
system.
What needs to be in the Booking File before I can issue a ticket?
In order to successfully issue a ticket the Galileo system checks for the following information:
Ins. Note
Point out these
elements in a pre
prepared Booking
File
The itinerary is in chronological order
Name fields are present and in correct format
There is a filed fare(s) present, either automatic or manual
A plating carrier is present
A form of payment field is present
A received field has been entered
When a ticket is issued a record of the transaction is automatically noted
in the Booking File. The Galileo system amends the ticketing field and
ends transaction on the Booking File. The Electronic Ticket record (ETR)
is stored within the booking, but can also be accessed independently.
Ticketing data will also be recorded within the Galileo system and
reported to BSP.
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Module 13: Issuing a Basic Airline Ticket
Issuing an e-Ticket
E-tickets are the only type of ticket that agents can issue. However, some airlines have restrictions on
issuing e-tickets for certain bookings; e.g. if there is an infant passenger, or for groups. In this
situation you must contact the airline to ascertain how to proceed with the ticketing.
When to use
When you wish to issue an electronic ticket for your passenger’s itinerary
How to use
Take the following steps to issue an electronic ticket
Hands On..
Have all delegates
prepare a booking
and issue an eticket

TKP
Format:
Explanation:
TKP
TicKet Please
Displaying e-Ticket data
Once an e-Ticket has been issued, no physical document is issued. Information is stored in the
Galileo Booking File and sent electronically to the carrier. The information can be displayed using the
Galileo system if necessary.
Hands-on
Students to look at
their own ticket
and identify the
data.
The Booking File above has been ticketed. An e-Ticket was issued.
Two additional fields are now in the Booking File; *HTI and *HTE
When to use
When you wish to display an e-Ticket that you have issued
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Module 13: Issuing a Basic Airline Ticket
How to use
Take the following steps to display an e-Ticket record held within a Galileo system Booking File

*HTE or tab to the *HTE prompt and press Enter
Screen response:
Screen:
Explanation:
TKT: 072 9900….
e-Ticket number
NAME: UNDERWOOD…
Passenger name
ISSUED: 23JAN…
Date of e-Ticket issue
FOP:NONREF
Form of payment used e.g. Non Ref
PSEUDO: 0EA7
Issuing agency pseudo city code
PLATING CARRIER….
Carrier who’s ticketing plate was used
ISO….
Country of issuance
IATA: 99999……
IATA number of issuing travel agency
USE
CR
Carrier code
FLT
Flight numbers
CLS
Class of service
DATE
Dates of travel
BRDOFF
Board and Destination airports
TIME
Departure time
ST
Status of reservation e.g. confirmed
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Module 13: Issuing a Basic Airline Ticket
F/B
Fare Basis
CPN
Coupon number
FARE GBP 988.00….
Fare and tax breakdown
LON GF BAH M972….
Fare calculation data
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Module 13: Issuing a Basic Airline Ticket
Module Review
Use your study guide and the Galileo system as you work, and use the date provided on your name
card
Book 1 seat in Y class from London to Johannesburg on South African Airways (SA), returning 7 days
later on South African Airways
Use your own name
The passenger’s friend, Ian contacted you to make the booking
Your agency is Springbok Travel in Manchester, phone 0161 756 1544. Enter this, followed by Paul
as the agency reference
Your customers home telephone number is 0161 845 4426.
Your customers email address is [email protected]
Your customer is paying for the ticket with cash
Enter the minimum permitted ticket entry into the Booking File
Your customer requires a gluten free meal on both sectors. Add this request to the booking.
Your customer is part of the South African Airways frequent flyer programme. Add their number,
Q12385D
End transaction. Make a note of the record locator
Your passenger would like you to issue an e-Ticket for this journey. Issue the e-Ticket and answer
the following questions:
What format would you use to display the e-Ticket record?
What is the ticket number?
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Module 13: Issuing a Basic Airline Ticket
Do you want to learn more about ticketing?
If the answer is yes, you would be advised to attend Galileo Document Production training or study
the Galileo e-Learning modules at http://support.galileo.com/SGC/LMS/
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Appendix A: Answer Key
The following are sample answers to the exercises and Module Reviews contained in this course
book.
Module 2: Getting Started
1.
.CDPPT
Papeete (French Polynesia)
2.
.CERIGA
RIX
.LDLV
Latvia
3.
.EDDH4
De Havilland DHC-8 Dash Series 400
4.
.LEINDONESIA
ID
5.
.AEETIHAD
EY
6.
.CDSCL
Santiago - Arturo Merino Benitez
7.
.CRJFK
45-60 minutes
8.
.CRORY
9 miles/14 kilometres south of Paris
9.
H/ENCODE
10.
C MAP/SPAIN-CCCC
Jerez de la Frontera (XRY) 25 miles
Sevilla (SVQ) 70 miles
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Appendix A: Answer Key
Module 3: Itinerary Planning
Availability exercise
1.
APARFRA
2.
A1NOVBKKSIN.1200
3.
A1NOVLONSAO.D
4.
A2NOVSAOBEL.D
AN#1BEL.D
5.
A1NOVLONSYD QF
0625
TTL1
BKK Total journey time 21 hours 40
minutes
6.
2110
(or)
1110
2 days later
H/AVAI
Timetable exercise
1.
TTAKLHNL/NZ
Days 2 4 6 - Tues Thurs and Sat
2.
TT1NOVLONCCU
Daily flights
AI
3a.
TT25MAYLONMRU/MK
Days, 5, 6 and 7- Fri, Sat and Sun
3b.
TTR/BA
Days 1, 4 and 6 – Mon, Thurs and
Sat
4.
TTLONALA
BD, BA (codeshare with BD) and KC
Next day arrival
5.
H/TT
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Appendix A: Answer Key
Module Review
1a.
A1FEBMNLHKG PR
N1Y1
1b.
A3FEBHKGBKK TG.1000 or AN#2BKK*TG.1000
N1Y1
1c.
HS – sold seat inventory adjusted
2a.
A1FEBHKGSFO UA
N1Y1
AR#14 UA
N1Y1
2b.
TTB1
.ED744
2c.
the next day
3a.
A1FEBLONBGI VS.D
Boeing 747-400
N2Y1
3b.
O
3c.
A5FEBBGILAX AA.MIA (or) AN#4LAX.MIA*AA
N2Y1Y2 (or) N2Y1*
3d.
A7FEBLAXLON UA (or)
AN#2LON*UA
N2Y1
3e.
All carriers
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Appendix A: Answer Key
Module 8: Galileo Fares
Module Review
1.
FDLON1JUNCPH–OW
GBP 2.00
AB
V
2.
FD/BD–RT
GBP 152.00
T
TBRTM
No min stay/Max 1 year
3.
FDLON1JUNHKG ADT CNN
INF/BA-RT
GBP 308.00
GBP 231.00
GBP 31.00
N
NLCGBO
Saturday night/12 months
4.
FN 1/P5
Ticket must be issued within 72
hours after making the reservation
(refer to rules)
FDDALABZ01JUN–[email protected]/AA/UA/BA
AA
USD 5898.00
J
J
UA
USD 4798.00
A
DUP
BA
USD 5897.00
J1US
J
5.
FDLON1JUNLIS–RT
FD/TP
GBP 43.00
OTAP
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Appendix A: Answer Key
O class
FN 1/P6.7
None
None
FN 1/P5
No advance purchase, but ticket
must be issued within 72 hours after
reservations made
FN 1/P16
No changes permitted
Ticket is non refundable
6.
7.
FDLON1JUNBKK/TG
7 days/2 months
FN 1/P16
GBP 50.00
FD–OW
GBP 590.00
FN 1/P8
One free S/O permitted
FDMAN1JUNBNE/QF–RT.AP
GBP 599.00
FD CNN [email protected]
SLBBGB
GBP 449.00
GBP 60.00
S class
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Appendix A: Answer Key
Module 9: Fare Quote
Module Review
1.
FQ or FQP1.2.3 C07.4 (if not used
PTC in name field
FF1
GBP 1610.00 + tax
GBP 1207.00 + tax
GBP 161.00 +tax
Y2BA
2 pieces
2.
FQ
GBP 968.00 + tax
FQBB
GBP491.00 + tax
FQBBK
2 filed fares
Note: The original filed fare is
invalidated after FQBBK and will
automatically drop out of the Booking
File on end transaction.
I - Invalid
G - Guaranteed
FX1
3.
FQ
GBP4986.00 + tax
FQBB++-BUSNS
GBP 1682.00 + tax
ZHGBO Z Class
FQBBK
FS++-BUSNS
FSK1
FQ and FX1-2
4.
FSMAN1JUNNCE8JUNMAN
18 Pricing + 221 Itinerary Options
*FS1
FS- or FS*
MORE*2
3
FQN1
FN1/P16
Non Refundable
FSK1, N.xxxxx &FQ
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Appendix A: Answer Key
Module 10: Managing Booking Files in Queue
Module Review
1.
QCA
2.
Q/66
3.
QEB/40
4.
Seating replies
5.
Confirming from waitlist
Advise your customer
@2HK (or) @ALL
Received from and end transaction
6.
[email protected] HK (or) @ALL
Received from and end
transaction
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Appendix A: Answer Key
Module 11: Dividing and Repeating Booking Files and History
Module Review
2.
XS - Cancelled segment
AG - Added SSR
DN - Divided name
XG - Deleted or cancelled SSR
AW - Added written address field or sub-field
AVL - Added vendor locator
SC - Segment status change
XP - Changed or deleted phone item
FP - Changed or deleted form of payment
AO - Added OSI
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Appendix A: Answer Key
Module 12: Galileo Information System and Timatic
Module Review
1.
2.
GC 200/9
GP 9/KSML
All food prepared and served according to
Jewish dietary laws.
GC 11
GP*21 (Rate Categories)
Weekend Rates
3.
TI–MV
Passport and visa required
4.
TI–MH
Malaria prophylaxis recommended
5.
TI–MA
Passport and visa required
(or)
Malaria prophylaxis recommended
TI–MV and TI–MV
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Appendix B: Client File Plus – Overview
Client File Plus allows you to store information in the Galileo system and
then quickly and easily move information to create a Booking File. You
can store frequently used information regarding your customer at a
company or personal level.
You may choose whether to move all or some of the information stored in
a Client File into a Booking File.
Customer Data Client Files
Customer Data Client Files are the main types of files that you will use.
They contain travel and policy information about:
Your agency
Business accounts
An individual employee of a business account
Agency File
This record contains your agency details, such as telephone numbers,
office hours and emergency contact numbers. Each agency pseudo city
has one Agency File, which is created automatically by Galileo.
Business File
Each business account can have its own Client File. The Business File is
where you store details regarding that specific account, such as
telephone numbers, ticket delivery address, payment policy, required
invoice layout or DYO number.
You may create unlimited Business Files.
Personal File
You can build a Personal File for each person travelling for a company
for which a Business File exists. Each Personal File contains personal
information such as the passenger name, telephone contact, address
and credit card number.
At the time of creation, all Personal Files are linked to Business Files;
therefore a Business File must exist before a Personal File can be built.
You may create an unlimited number of Personal Files.
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Appendix B: Client File Plus Overview
Information Client Files
An information file contains information commonly used by your agency.
They are useful for holding such things as office procedures and policies,
airline contact telephone numbers etc.
You may create unlimited information files, but remember this information
is never transferred into a Booking File.
Client File Hierarchy
The diagrams below show the relationship between the different Client
File types.
Agency File
Customer Data
Business File
Customer Data
Personal File
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Business File
Customer Data
Personal File
Information
Personal File
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Appendix B: Client File Plus Overview
Client File Formats
Each Client File may contain a maximum of 200 lines, where information
is entered and stored. It must be entered using a specific format, in order
for it to be accepted into the Client File and subsequently moved into a
Booking File.
The format in which every line must be entered, regardless of which type
of file is being created, is as follows:
Line number
Transfer code
Optional qualifier
Data
For example: 3Y/P.LONB 0207 838 1212
Format:
Explanation:
3
Line number in Client File
Y
Transfer Code Y= YES
/
Mandatory separator
P.LONB 0207 838 1212
Data
Note: Data entered after the / must be in correct Booking File format so
that it may be moved into a Booking File.
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Appendix B: Client File Plus Overview
Line Numbering
Data is stored in a Client File and referenced with a line number. When
creating a Client File you may store any data on any line number, but it is
good business practice to use the same line numbers for the same types
of information in each Client File.
Using a line numbering convention will make it is easy to transfer
information to a Booking File by line number, rather than displaying the
file every time to check which line number the information is on.
Suggested line numbering:
Item:
Line numbers:
Names
1–2
Phone numbers
3–9
Addresses
10 – 15
Document production (DI.)
20 – 29
Ticketing related items
30 – 39
Air preferences
50 – 59
Hotel details
60 – 69
Car details
70 – 79
Customiser field (CI.)
90
Note: This field is important for Selective
Access users. Access to Booking Files
can be defined by using a CI. item in the
Booking File.
Misc, Custom Check rule, etc
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Appendix B: Client File Plus Overview
Transfer Codes
Information is stored in a Client File for two reasons:
To be transferred to a Booking File
For information purposes only
To identify which data is to be transferred to a Booking File and which is
not, it must be preceded by a transfer code when it is stored in the Client
File.
Y - always move
O - optional move
R - related item
N - never move
B - blank line
Note: An optional qualifier, A – Z, may be used immediately following
the transfer code. This identifies certain lines of the stored data as
relating to specific functions, such as hotel or car segments. The concept
is similar to notepad secondary qualifiers.
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Appendix B: Client File Plus Overview
Customer Data Client File Examples
The following are examples of each of the three levels of customer data
client file and the Booking File that can be created.
Agency File
This is an example of an Agency File.
Business File
This is an example of a customer data Business File.
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Appendix B: Client File Plus Overview
Personal File
This is an example of a customer data Personal File.
Created Booking File
The screen below shows the Booking File that has been created using
the Client File information and detailed on the previous pages.
Note: Make flight reservations as required and complete other
appropriate Booking File items.
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Appendix B: Client File Plus Overview
Information Client File Example
The following is an example of an information client file.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Display
Galileo 360° Fares may easily be viewed in Viewpoint.
Take the following steps to launch Viewpoint:
If you are using Galileo Desktop, click the
icon.
If you are using Focalpoint 3.5, select Companions and Viewpoint.
Screen response:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
How to use
Take the following step to display fares for travel from Copenhagen to
st
Sydney on 1 June.
Click on the Fares button, and select Fare Display.
Keyboard: Alt+ R, D.
Complete the screen as follows and click Search.
Screen response:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Rules
Fare rules may be accessed from Fare Display. It is possible to access
detailed rules, or a summary of the rules for many city pairs
When to use
View the fare rules to check the fare restrictions to provide information to
your customer.
How to use
Detailed rules
Take the following step to display detailed rules for the SK fare on line 15
of the CPH – SYD fare display viewed previously.
Right mouse-click on the fare and select Rules and Detailed.
Keyboard: Use the up/down arrow to select the appropriate fare,
then Alt+ R, R, D.
Screen response:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Points to note:
Click on the keyword at the top of the screen, and the relevant rules text
displays below.
Click on Close Window to return to the Fare Display listing.
Click on the Summary radio button to switch to a summary of rules.
Click on Itinerary to return to the main Viewpoint screen.
Summary rules
A rule summary may be obtained for most city-pairs.
Take the following step to display summary rules for the SK fare on line
15 of the Fare Display.
Right mouse-click on the fare and select Rules, and then Summary.
Keyboard: Use the up/down arrow to select the appropriate fare,
then Alt+ R, R, S.
Screen response:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Routing
If a routing fare is identified in fare display, it is possible to display the
applicable routing.
When to use
Check the routing of a fare to see which intermediate cities may be
included between the point of origin and point of destination of the fare.
How to use
Take the following step to display the routing for the detailed rules for the
AF fare on line 1 of the Fare Display.
Right mouse-click on the fare and select Routing.
Keyboard: Use the up/down arrow to select the appropriate fare,
then Alt+ R, O.
Screen response:
Points to note:
Intermediate cities may be omitted from a routing.
Alternative cities may not be substituted in a routing.
One routing option may be taken outbound, and a different routing option
may be taken inbound.
Stopovers may not necessarily be allowed at intermediate cities. Check
the fare rules.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Display Search Qualifiers
A more appropriate fare display may be obtained by using search
qualifiers.
When to use
Use a search qualifier to reduce the number of fares displayed, and to
provide more precise information for your customer.
How to use
Take the following step to display one way fares for travel from London to
st
Sydney on 1 June with BA and QF via Atlantic/Pacific routing.
Click on the Fares button, select Fare Display, and click on Options.
Keyboard: Alt+ R, D, and enter to activate the Options button, and
complete the screen as follows.
Completed screen example:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Screen response:
Note: Only one way fares for AP routing are shown.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Passenger Description Code Qualifiers
Adult fares are displayed as the system default. When a fare is required,
other than an adult fare, a passenger description code must be used.
When to use
Use a passenger description code to display fares for passengers other
than adult.
How to use
Take the following steps to display fares for an adult, a child and an infant
st
for travel from London to Bangkok on 1 June with TG for a QLSX2M
fare basis.
Complete the screen as follows and click Search.
Keyboard: Tab between the relevant fields, and Alt+ S.
.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Screen response:
Note: All infant fares are shown first, followed by all child fares and then
adult fares.
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Fare Booking Classes
Follow-up entries may be made after a fare display to determine the
correct class of service that must be booked for different carriers
participating in a fare.
When to use
Check the class of service to be booked when you have a different carrier
participating in an international itinerary.
How to use
Refer to the RJNCGB6 fare in the following fare display for travel from
London to Pensacola with BA, and the subsequent routing display.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Routing display:
Note: The routing indicates that AA may be used for part of the journey
from DFW to PNS.
Take the following steps to check which class of service to book for AA
between DFW and PNS.
Right mouse-click on the fare, and select Booking Code Detail and
Secondary Airline Booking Code Detail.
Keyboard: Use the up/down arrow to select the appropriate fare,
then Alt+ R, B, S.
Screen response:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Enter AA and click OK.
Screen response:
Note: The display shows that AA must be booked in M class for this
fare.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Quote
When to use
Use Fare Quote as Booked when you wish to quote the lowest fare for
the itinerary as booked.
How to use
Refer to the following Booking File.
Take the following step to quote the lowest fare for the journey as
booked:
Click on the Fares button and select Fare Quote.
Keyboard: Alt+ R, F.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Names tab
Screen display:
Screen description:
Galileo for Travel Professionals
Detail:
Explanation:
Passenger
names
Passenger names and descriptions identified in the
Booking File. The green check mark identifies that
fares will be quoted for all passengers.
All Names
Click All Names to remove the green check mark
from all passengers, and click the relevant name(s)
for fare quotation for individual passengers if
required.
Passenger
description
Click the down-arrow to select an appropriate
passenger description. Not required when PTC
have been entered as part of the name field.
Use PTC
Only
Check the Use PTC Only box to ensure that only
the required fare is quoted for the specified
passenger description.
Fare Quote
type
Click the appropriate radio button to select the
required Fare Quote Type.
Selected
Options
Selected options are recorded here.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Flights Tab
Screen display:
Screen description:
Galileo for Travel Professionals
Detail:
Explanation:
Flights
Flight details. The green check mark identifies that
fares will be quoted for all segments.
All Confirmed
Flights
Click All Confirmed Flights to remove the green
check mark from all flights, and click the relevant
segments(s) for fare quotation for individual
segments if required.
Fare Code
Specify a fare basis code if a specific fare is
required.
Booking
Code
Specify a booking class code to override the
booking class code in the booked itinerary.
Connection/
Stop Over
Force a connection or stopover with the next
segment in the itinerary.
Break Fare
Specify break points if required.
PrivateFares
Information
Specify search requirements (e.g. Agency Private
Fares only), and private fares pseudo city, account
code and contract code if required
301
Appendix C: Working with Galileo 360° Fares in Viewpoint
Other tab
Screen display:
Screen description:
Galileo for Travel Professionals
Detail:
Explanation:
Tax
Information
Specify exempt from country and airport taxes if
applicable.
Penalty
Information
Specify any appropriate fare restrictions.
Currency
Information
Specify an alternative currency if applicable. Click
on the down-arrow to make a selection.
Sell City
Ticket City
Specify the sell city and/or ticketing city if different
from that of the agency location.
Price as if
Booked Today
Check the box if fare to be quoted as if booked
today.
Ticket Type
Specify if e-ticket or paper ticket required.
Plating Carrier
Specify the plating carrier if required.
Ticketing Date
Specify a future ticketing date if appropriate.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Click the Quote as Booked radio button and click OK.
Screen response:
Points note:
Total Quote Details gives you the total fare for all passengers and all
segments in the itinerary. Click the plus symbol to expand the Passenger
and Fare Details to view the fare quote for each passenger.
Buttons on the toolbar allow you to follow on from the fare quote
response, and access items such as fare rules, fare routings, and
booking class codes.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Storing the Fare
Viewpoint makes it easy for you to store a fare in a Booking File. It
prepares the Booking File for ticketing and keeps the pricing information
readily accessible.
After you have quoted the fare, store the fare in the Booking File.
When to use
Store the fare for future ticketing, after you have quoted it to your
customer.
How to use
Take the following step to store the fare from the Fare Quote screen.
Click the Store Fare toolbar button and select Store.
Keyboard: Alt+ R, S.
Screen response:
Click OK and the main Viewpoint Itinerary screen is displayed. Stored
fare details may be located in the Stored Fares field.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Quote Best Buy
Fare Quote Best Buy quotes the lowest economy fare for which seats are
available for the booked itinerary. There are two possible responses to a
Best Buy fare request:
Flight segments must be rebooked in a different booking class code to
obtain the Best Buy fare.
Booking class codes have been used to correctly to obtain the Best Buy
fare and no rebooking is required.
When to use
Use Fare Quote Best Buy when you wish to quote the lowest available
fare for an itinerary, disregarding the class in which the itinerary is
booked.
How to use
Refer to the following Booking File.
Take the following steps to quote the lowest available fare:
Click on the Fares button and select Fare Quote.
Keyboard: Alt+ R, F.
Specify CX as the plating carrier, click the Best Buy radio button and
click OK.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Response:
Screen description:
Galileo for Travel Professionals
Detail:
Explanation:
Total Fare
Detail of the best buy fare.
Rebook
Segment 1 and 2 must be rebooked into V class to
qualify the itinerary for the quoted fare.
Most
Restrictive
Rules
Summary of the most restrictive rules.
Fare Basis
Codes
Fare basis codes of the quoted fare.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Rebooking the Itinerary
The itinerary must be rebooked in order to qualify the itinerary for the
required fare.
When to use
Rebook the itinerary to match the booking class specified in the Best Buy
quote.
How to use
Take the following step to rebook the itinerary into V class and store the
fare in the Booking File.
Click on the Rebook Fare button.
Keyboard: Alt+ R, B.
Response:
Click on the Store Fare button and Store.
Keyboard: Alt+ R, S.
Response:
No Rebooking Required
If the booking class codes used are correct for the lowest available
fare, no rebook is required. The fare must be stored in the Booking
File for future ticketing in the usual way.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Fare Quote Qualifiers
Fare Quote qualifiers can be included when a fare is quoted to override
the basic fare quote assumptions listed at the beginning of this module.
Some fare quote qualifiers which may be used are:
Passenger
Passenger description
Segment
Refer to the following Booking File for two adults, one child and an infant.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Passenger Qualifier
The system default quotes fares for all passengers.
When to use
Use a passenger qualifier when you wish to quote a fare for a specific
passenger in the Booking File.
How to use
Take the following steps to Quote as Booked for Mrs Thailand only.
Click on the Fares button and select Quote as Booked.
Keyboard: Alt+ R, F.
Click All Names to remove the green check mark from all passengers,
and click passenger 2 for fare quotation. Specify TK as the plating
carrier.
Complete the screen as follows and click OK:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Screen response:
Note: The fare must be stored in the Booking File in the usual way.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Passenger Description
Passengers in a Booking File are assumed to be adults (except for
infants who are specifically identified in a Booking File), unless a
passenger type code is used in the name field. If a passenger type code
is used in the name field then the fare will quote correctly for each
passenger type without the need to enter anything at the time of fare
quote. However, if this information has not been entered into the name
field remarks then a passenger description code must be used at the time
of fare quote.
When to use
Use a passenger description code to identify a passenger other than
adult.(when not entered as part of the name field)
How to use
Take the following steps to Quote as Booked for all passengers in the
Booking File, which contains adult, child and infant.
Click on the Fares button and select Fare Quote.
Keyboard: Alt+ R, F.
Select passenger 3 and type C05 in the Passenger Description box to
identify a child and click OK
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Screen response:
Note: If there is no specific fare for the passenger description code
requested, the system will default to the applicable adult fare.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Segment Qualifier
The system default quotes fares for all segments.
Refer to the following Booking File.
When to use
Use a segment qualifier when you wish to quote a fare for specific
segments in the Booking File.
How to use
Take the following steps to Fare Quote Best Buy for the SIN/HKG/SIN
segments only.
Click on the Fares button and select Best Buy.
Keyboard: Alt+ R, F.
Click on the Flights tab, and remove the green check mark from
segments 2 and 3.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Complete the screen as follows and click OK:
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Appendix C: Working with Galileo 360° Fares in Viewpoint
System response:
Note: If duplicate segments exist in an itinerary, confirmed in one
class and wait-listed in another, segment select inputs must be used.
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Appendix C: Working with Galileo 360° Fares in Viewpoint
Working with Filed Fares
Fares are stored in the Booking File in the Stored Fares field. Stored
fares may be cancelled from the Booking File if they are no longer
required.
When to use
Delete a stored fare if it is not required for ticketing.
How to use
Take the following step to cancel a stored fare from a Booking File.
Right mouse-click on the stored fare, and select Cancel Stored Fare.
Keyboard: Use the up/down arrow key to select the appropriate fare,
and Alt+ R, C.
Note: Select Cancel All Stored Fares if all stored fares are to be
cancelled.
Galileo for Travel Professionals
316
Format Summary
Signing On and Off
Format:
Explanation:
SON/sign on code
Sign on to the Galileo system
+ password
SOF
Permanent sign off
SAO
Temporary sign off
SAI/sign on code
Sign onto the Galileo system after a temporary
sign off, or if you made an error and made a sign
on entry more than once.
+ password
SOF/sign on code
Sign off override to force off another user.
+ password
SC
Move to work area C
Format:
Explanation:
.CELONDON
Encode London
.CDMEL
Decode MEL
.CRSIN
City record for SIN (Singapore)
Format:
Explanation:
.LESRI LANKA
Encode Sri Lanka
.LDSE
Decode SE
Encode/ Decode
Cities
Lands - countries
Galileo for Travel Professionals
317
Format Summary
Equipment - aircraft types
Format:
Explanation:
.EEBEECHCRAFT
Encode Beechcraft
.EDF24
Decode F24
Format:
Explanation:
.AEBRITISH
Encode airlines beginning with British
.ADSQ
Decode SQ
.ARTG
Airline record
Format:
Explanation:
.RD
Display all countries that are divided into regions
.RDUS
Display all regions (states) for the USA
.RDUSOR
Display name of US state OR
Airlines
Regions
Locating the Nearest Airport to a Town/City
Format:
Explanation:
C MAP/GERMANY–AAAA
Display the nearest airports to the city of
Aachen in Germany
Help
Format:
Explanation:
HELPT or H/T
Display index of subjects beginning with the letter T
H/FARES
Display help pages for Fares
H/N.
Display help pages for format code N.
H/
Display applicable help pages after an error response
Galileo for Travel Professionals
318
Format Summary
Scrolling
Format:
Explanation:
MD
Move down
MU
Move up
MB
Move to the bottom of a display
MT
Move to the top of a display
MR
Move down and display the remaining lines of a
display
Focalpoint Keyboard Shortcuts
Function:
Command:
Clear active window
Ctrl + W
Clear all windows
Ctrl + S
Focalpoint Replay
Ctrl + Y
Move to (activate) window 3
Ctrl + 3
Redirect response to window 2
Alt + 2
Retrieve unsolicited messages
Ctrl + U
Exit Focalpoint
Alt + F4
Unlock the keyboard
Ctrl + R
Zoom active window
Ctrl + Z
Miscellaneous
Format:
Explanation:
@MT
Check that connecting time is valid
DCT
Display fill-in format screen to check minimum
connecting times
@LTSIN
Check local time at specified location
C
Identify the pseudo city code for your agency
Galileo for Travel Professionals
319
Format Summary
Flight Availability
Format:
Explanation:
A22JUNBRUATH
Specified date and city pair
Note: If no date is entered, the system
defaults to today’s date
A15MAYMANPAR.1100
Specified date, city pair and departure time
A23MARSYDSIN/SQ
Specified date, city pair and preferred
carrier
A23MARSYDSIN SQ
Specified date, city pair and carrier specific
display
A#
Change availability display to one day later
A#3
Change availability display to three days
later
A–
Change availability display to one day
earlier
A–2
Change availability display to two days
earlier
AR
Return availability (reverses the city pair)
AR17NOV
Return availability for specified date
A.0900
Change availability display to specified
departure time
A/BA/UA/AA
Change availability to show preference for
specified carriers
A
Display more flights
A BA
Change availability to a carrier specific
display
AM BA
Display more flights from a carrier specific
display
A.1500 KL
Change availability display to a carrier
specific display with a specified departure
time
AR8JUN KL
Return availability from a carrier specific
display
[email protected] BA
Request specific class in a carrier specific
display (does not work for all carriers)
AL1
Display last seat availability for specified
line number
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320
Format Summary
Flight Availability (Cont.)
A.LHR
Display availability for single connecting
flights via specified airport
ANPAR
Display next availability to specified city
from the off point of the previous availability
display
ABLHR
Display availability from a new specified
board point
AOCDG
Display availability to a new specified off
point
[email protected]#2
Display availability of more classes for the
specified line number
Timetable
Format:
Explanation:
TT10DECLONRIO/RG
Timetable display London to Rio 10
December with Varig
TTR
Return timetable display
A
Move from a timetable display to an
availability display for the same date and
routing
TT
Move from an availability display to a
timetable display for the same date and
routing
TTL4
Display timetable information for the flight on
line 4 of an availability display
TTB3
Display timetable information for segment 3
in a Booking File
Galileo for Travel Professionals
321
Format Summary
Booking File
Name
Explanation:
Format:
Single passenger, Mr
George Casey
N.CASEY/GEORGEMR
Multiple passengers with
the same family name, Mr
James Brown, Mrs Mary
Brown and Miss Anne
Brown
N.3BROWN/JAMESMR/MARYMRS/
ANNEMISS
Multiple passengers with
different family names, Mr
Mark Knight and Mrs
Joanne Schmidt
N.KNIGHT/MARKMR+N.SCHMIDT/
JOANNEMRS
Explanation:
Format:
Child aged 5 years, Miss
Mabel Larkins
N.LARKINS/MABELMISS P-C05
Infant, Miss Lauren Brown,
born 16 August 2007
N.I/BROWN/LAURENMISS
16AUG2007
Name remarks
Change
Explanation:
Format:
Change passenger name
number 2 to Mr Oliver
Mason
[email protected]/OLIVERMR
Change passenger name
numbers 3 and 4 to Mr
Alistair Bradley and Mrs
Kate Bradley
N.P3–[email protected]/ALISTAIRMR/
Change a name remark for
passenger 2
[email protected] P-C08
Galileo for Travel Professionals
KATEMRS
322
Format Summary
Delete
Explanation:
Format:
Delete passenger name number 4
[email protected]
Delete passenger names numbers 3
and 4
[email protected]
Delete a name remark for passenger 3
[email protected]
Explanation:
Format:
Display
Display name field
N
Phone
Phone field codes
Code:
Identifies:
T
Travel agency phone
H
Customer’s home phone
B
Customer’s business phone
E
Customer’s email address
A
Customer’s accommodation/hotel phone
F
FAX
N
No phone contact
Explanation:
Format:
Agency name and
reference
P.T 01753 679821 WORLD TRAVEL
REF GEORGE
Passenger home phone
number
P.H 0207 897 7871
Passenger business phone
number in another city
P.FRAB 2278 1912
Email address
P.LONE
GEORGE.SMITH//GALILEO.COM
Note: The city code must be included,
and the @ sign is represented by two
slashes
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Format Summary
Change
Explanation:
Format:
Change the first phone
(agency) field to show 01753
789871 and reference JORGE
[email protected] 01753 789871 REF JORGE
Change the third phone field to
show business number 0208
786 7812
[email protected] 0208 786 7812
Explanation:
Format:
Delete phone field number 4
[email protected]
Explanation:
Format:
Delete
Display
Display phone field
Galileo for Travel Professionals
P
324
Format Summary
Ticketing
Explanation:
Format:
Future ticketing date
T.TAU/10MAY
Minimum entry
T.T
Minimum entry including ticket
number
T.T 12563728942620
Explanation:
Format:
Change the ticketing field to
show a new review date of 5
September
[email protected]/5SEP
Change the ticketing field to
show a ticket number
[email protected] 125364783922254
Explanation:
Format:
Delete the ticketing field
[email protected]
Explanation:
Format:
Change
Delete
Display
Display ticketing field
Galileo for Travel Professionals
P
325
Format Summary
Received From
Explanation:
Format:
Received from Miss Bridges
R.MISS BRIDGES
Received from passenger
R.PSGR
Explanation:
Format:
Change the received from field
to show Sam Brown
[email protected] BROWN
Explanation:
Format:
Delete the received from field
[email protected]
Explanation:
Format:
Change
Delete
Display
Display the received from field
Galileo for Travel Professionals
RV
326
Format Summary
Form of Payment
Explanation:
Format;
Cash
F.S
Cheque
F.CK
Invoice
F.INV (free text invoice number)
Non Ref
F.NONREF (non-refundable without
reference to the issuing agency)
Miscellaneous
F.MS (free text)
Credit card
AX373900000000000
expiry 12/09
F.AX373900000000000/D1209
Explanation:
Format:
Change the form of
payment field to show cash
[email protected]
Explanation:
Format:
Delete the form of payment
field
[email protected]
Explanation:
Format:
Change
Delete
Display
Display the form of payment
field
Galileo for Travel Professionals
FOP
327
Format Summary
Email
Explanation:
Format;
Add a mail ‘to’ address
[email protected]
Add a mail ‘from’ address
[email protected]
Add or change email comment
to first email address.
[email protected] A HAPPY HOLIDAY
Explanation:
Format:
Change
Change the 2
nd
email address
[email protected]@YAHOO.COM
Add or change email comment
to first email address.
[email protected] A HAPPY HOLIDAY
Explanation:
Format:
Delete
st
Delete 1 email address
Delete 2
nd
email comment
[email protected]
[email protected]
Display
Explanation:
Display the email field
Galileo for Travel Professionals
Format:
EM
328
Format Summary
Review Booking File
Explanation:
Format:
Issue hotel vouchers on
11November
RB.11NOV ISSUE HOTEL
VOUCHERS
Place review booking item on
queue 40 on 11 November
RB.11NOV/Q40 CHECK PSGR HAS
VISA
Explanation:
Format:
Change the first review
booking file field, to show a
date of 20 November and to
issue car hire vouchers
[email protected] ISSUE CAR HIRE
VOUCHERS
Explanation:
Format:
Delete review booking item 4
[email protected]
Change
Delete
Display
Explanation:
Display the review booking
field
Galileo for Travel Professionals
Format:
RB
329
Format Summary
Notepad
Explanation:
Format:
Notepad item with free text
NP.ADVISED PSGR REFUND NOT
PERMITTED
Notepad with secondary
qualifier H (hotel)
NP.H SHERATON HOTEL AMS
REQUIRES A DEPOSIT
Historical notepad item
NP.H PSGR ADVISED THAT
HOTEL MUST BE GUARANTEED
WITH CC
Confidential notepad item
NP.C CASH ONLY DO NOT
ACCEPT CHEQUES
Explanation:
Format;
Change the free text of the
second notepad item
[email protected] TEXT
Explanation:
Format;
Delete notepad item 3
[email protected]
Explanation:
Format:
Change
Delete
Display
Display the notepad field
NP
Display notepad items with H
qualifier
NPH
Display notepad items with C
qualifier
NPC
Galileo for Travel Professionals
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Format Summary
Written Address
Explanation:
Format:
Passenger’s mailing
address
W.MR A JACOBS 10 THE STREET
BENSON OXFORDSHIRE P/ OX97YE
Explanation:
Format:
Change the detail of a
mailing address
[email protected] B GUNNER 27 THE STREET
OXFORD P/OX7 9RE
Change the detail of the
second sub-field of a
mailing address
[email protected] 25 THE STREET
Insert an additional subfield after existing sub-field
3
[email protected]/3 OXFORDSHIRE
Explanation:
Format:
Delete an entire written
address
[email protected]
Delete the third sub-field
[email protected]
Explanation:
Format:
Change
Delete
Display
Display the written address
field
Galileo for Travel Professionals
AW
331
Format Summary
Delivery Address
Explanation:
Format:
Passenger’s delivery
address
D.MR A JACOBS RECEPTION
GROUND FLOOR SHELL BUILDING
MANCHESTER
Explanation:
Format:
Change the detail of a
delivery address
[email protected] B GUNNER FINANCE
OFFICE SHELL MAIN OFFICE
CHEPSTOW
Change the detail of the
second sub-field of a
delivery address
[email protected] BUILDING 3
Insert an additional sub-field
after existing sub-field 3
[email protected]/3 FIRST FLOOR
Explanation:
Format:
Delete an entire delivery
address
[email protected]
Delete the third sub-field
[email protected]
Explanation:
Format:
Change
Delete
Display
Display the delivery address
Galileo for Travel Professionals
AD
332
Format Summary
Mileage Membership
Explanation:
Format:
Mileage membership number
for passenger 1
M.P1/UAA56789
Mileage membership number
for passenger 2 indicating
tier level Gold
M.P2/UA123456A –G
Explanation:
Format:
Delete all mileage
membership numbers for all
passengers
[email protected]
Delete mileage membership
information for passenger 2
[email protected]
Delete mileage membership
information for AA for
passenger 2
M.P2 [email protected]
Explanation:
Format:
Delete
Display
Display the mileage
membership field
Display the membership
accrual table for United
Airlines (UA)
Galileo for Travel Professionals
MM
M UA
333
Format Summary
SSR
Explanation:
Format:
SSR item (DBML) for all
passengers
SI.DBML
Advise airline Passenger 2
is a child with optional free
text
SI.P2/CHLD*12MAY03
SSR item (VGML) for
passenger 3 segments 2
and 4
SI.P3/S2.4/VGML
Request language
assistance for passenger 3
segment 4
SI.P3S4/LANG SPEAKS ONLY FARSI
Ticket number for
passenger 2 segment 3
SI.P2S3/TKNM 93212345678903
Explanation:
Format:
Change the free text of an
SPML item
SI.P1/[email protected] NO EGGS
Explanation:
Format:
Delete a seafood meal for
passenger 2
SI.P2/[email protected]
Delete all SSR items for all
passengers on segment 2
[email protected]
Explanation:
Format:
Change
Delete
Display
Display service information
Galileo for Travel Professionals
SI
334
Format Summary
OSI
Explanation:
Format:
VIP
SI.CX GODDARD/JANE DIRECTOR
SWIRES GROUP HONG KONG
Ticket number to CX
SI.CX 16012345678906 GODDARD/JANE
Explanation:
Format:
Change the free text of
the second OSI item
[email protected] VICE PRES SWIRES HONG
KONG
Explanation:
Format:
Delete item 1
[email protected]
Delete items 3 and 5
SI.3.5
Explanation:
Format:
Change
Delete
Display
Display service
information
Galileo for Travel Professionals
SI
335
Format Summary
Advance Seat Assignment
Explanation:
Format:
Display seat availability map for
segment 2
SA S2
Assign seats 19AB for segment
2
S.S2/19A.B
Display seat characteristics
SC
Generic request no smoking
aisle seats for segment 2
S.S2/NA
Explanation:
Format:
Change the assigned seat
number for passenger 2,
segment 1 to 18A
[email protected]
Change the seat assignment for
passenger 1 to 18B for all
segments
[email protected]
Change to no smoking window
seats for all passengers for all
segments
[email protected]
Explanation:
Format:
Cancel all seat assignments for
all passengers and all segments
[email protected]
Cancel seat assignment for
passenger 2 on all segments
[email protected]
Explanation:
Format:
Change
Cancel
Display
Display seat data
Galileo for Travel Professionals
SD
336
Format Summary
Enhanced Booking File Servicing
Keywords
Keyword:
Type of service request:
ADC
Additional collection
ETE
Electronic ticketing – even exchange
ETI
Electronic ticketing – issue
ETRF
Electronic ticketing – refund
ETV
Electronic ticketing – revalidation
FARE
Fare
GENR
General request
GRPD
Domestic group request
GRPI
International group request
LIMO
Limousine service
PTA
Prepaid ticket advice
STOP
Stopover package
TKI
Claim agency incentives
TOD
Ticket on departure
Set up TOD/PTA
Explanation:
Format:
Request ticket on departure
with BD at Heathrow
RQ.TOD/BD/MPD.23650132345675/
IOD.LHR.BD/FF1 CHECK ID
Request PTA with LH at
Frankfurt
RQ.PTA/LH/MPD.22050132345686/
IOD.FRA.LH/FF1 CHECK ID
Change
Explanation:
Format:
To change the detail of the first
EBFS item for a TOD
[email protected]/BD/MPD.236501323456
86/IOD.LHR.BD/FF1
Continued on next page
Galileo for Travel Professionals
337
Format Summary
Enhanced Booking File Servicing (Cont.)
Delete
Explanation:
Format:
To delete item 2
[email protected]
Explanation:
Format:
Display
Display Enhanced Booking File
servicing
RQ
Vendor Remarks
Explanation:
Format:
Outgoing vendor remark to
airline SA
V.ASA PLEASE ADVISE COST OF
KENNEL FOR DOG 20 POUNDS
Explanation:
Format:
Change the detail of the
second vendor remark to SA
[email protected] PLEASE ADVISE COST
OF KENNEL FOR CAT
Explanation:
Format:
Delete item 2
[email protected]
Explanation:
Format:
Change
Delete
Display
Display Vendor Remarks
Galileo for Travel Professionals
VR
338
Format Summary
Booking an Itinerary
Reference Sell
Explanation:
Format:
Sell 1 seat C class from availability line 2
N1C2
Sell 1 seat Y class from availability line 1 and J
class from connecting flight on line 2
N1Y1J2
Sell 3 seats in S class from availability lines 4
and 5
N3S4
Waitlist 1 seat Y class from availability line 2
N1Y2LL
Direct Sell
Explanation:
Format:
Direct sell 2 seats in Y class on
specified flight
0AA101Y1JUNLHRJFKNN2
Explanation:
Format:
Open segment with 2 seats in Y
class for specified city pair
0CXOPENYHKGBKKNO2
Open segment with 2 seats in Y
class for specified city pair and
date
0TGOPENY12MARLHRBKKNO2
Explanation:
Format:
Surface segment
0A (or) Y
Open Segments
Surface Segments
Continued on next page
Galileo for Travel Professionals
339
Format Summary
Passive Segments
Explanation:
Format:
Add passive segment for specified
flight
0UA907Y1DEC LHREWRAK2
Add passive segment, 1 seat in C
class from specified line number
N1C3AK
Explanation:
Format:
Move segment 6 to follow
segment 3
/3S6
Move segment 3 – 5 to follow
segment 2
/2S3-5
Explanation:
Format:
Cancel segment 2
X2
Cancel segments 2, 3, 4 and 6
X2–4.6
Cancel the whole itinerary
XI
Re-ordering Segments
Cancelling Segments
Changing Dates, Flights Classes and number of seats
Explanation:
Format:
Change the date of segment 1 to
3 June
@1/3JUN
Change segments 2 and 4 to H
class
@2.4/H
Change the booking code to H
class on all flights
@A/H
Change flight number of segment
1 to BA302 (must be same route)
@1/BA302
Change all segments to 3 seats
(only prior to End Transaction)
@A/3
Galileo for Travel Professionals
340
Format Summary
Ending and Ignoring Transaction
Explanation:
Format:
End transaction
E
End transaction and re-retrieve the Booking File
ER
End transaction and mail itinerary
EM
End transaction, mail itinerary and re-retrieve
ERM
Ignore transaction
I
Ignore transaction and re-retrieve the Booking
File in original state
IR
Retrieving a Booking File
Explanation:
Format:
Retrieve by family name
–DRAKE
By name and departure date
15DEC–MASON
Name, date and flight number
TG887/12JUL–KNOWLES
Retrieve by locator
2VP45T
Retrieve all branch bookings by family
name
Retrieve 2
Galileo for Travel Professionals
nd
booking from list
B–BARNARD
2
341
Format Summary
Galileo Fares
Fare Display
Explanation:
Format:
Basic input for specified date and city pair.
FDLON10MAYSIN
Re-display the active fare display
FD
Explanation:
Format:
Specified carrier
/QF
One way fares
–OW
Round trip fares
–RT
Fare Display Modifiers
Passenger type – adult
ADT
Passenger type – child
CNN (or)
Passenger type – infant
INF
Fares with booking class B (carrier required)
–B
Business class fares only (@F for First
class)
@C
Specifying fare basis code
@W2BA
Travel via specified global indicator
.EH
Private fares only
:P
Net fares only
:C
With specified account code
-PRI-ACCT
High to low order
/X
Galileo for Travel Professionals
C08
342
Format Summary
Fare Display follow-up formats
Explanation:
Format:
Updates the previous fare display to show
one way fares only.
FD-OW
Updates the specified date of the previous
fare display.
FD12DEC
Updates the previous fare display to show
fares for Thai Airways (TG) and Eva
Airways (BR).
FD/TG/BR
Updates the previous fare display to show
round trip fares for a child.
FD–RT CNN (or C08)
Updates the origin city of the previous fare
display to show Boston.
FDOBOS
Updates the destination city of the
previous fare display to show Paris.
FDDPAR
Updates the previous fare display to show
the YEE3M fare only
[email protected]
Updates the previous fare display to show
business class fares only
[email protected]
Explanation:
Format:
Display menu of paragraphs for specified
line number
FN 12
Display fare notes for specified paragraph
number
FN P20
Display fare notes for paragraphs 6, 8 and
14 for the specified line number
FN 3/P6.8.14
Display all fare notes for the specified line
number
FN 4/ALL
Display fare notes summary for the
specified line number
FN 2/S
Fare Notes
Galileo for Travel Professionals
343
Format Summary
Fare Routing
Explanation:
Format:
FR 5
FR 5
Explanation:
Format:
Display the class of service to book for carrier
AA for the fare on line 2 of the display
FDC 2//AA
Explanation:
Format:
Quote lowest fare for class booked
FQ
Quote lowest fare for class booked for
passengers 1 and 4 only
FQP1.4
Quote lowest fare for class booked, specifying
passenger numbers and type (PTC not required
if added to the name field)
FQP1.2.3 C09
Quote lowest fare for class booked for segments
2 and 3 only
FQS2-3
Force fare quote for fare basis YEE6M
[email protected]
Quote lowest private fare for class booked
FQ:P
Quote lowest net fare for class booked
FQ:C
Quote lowest fare private fare with/without
specified account code
FQ-ACCT:P
Quote discounted passenger type (e.g. child)
accompanied by an adult on a separate Booking
File (when PTC in name field)
FQ/ACC
Quote lowest fare for class booked for markets
not using Automated Plating Carrier
FQCAA
Fare Booking Classes
Fare Quote
Galileo for Travel Professionals
344
Format Summary
Fare Quote Best Buy
Explanation:
Format:
Quote lowest available fare for flights booked
FQBB
Quote lowest available Premium First
FQBB++-PREMF
Quote lowest available First
FQBB++-FIRST
Quote lowest available Business
FQBB++-BUSNS
Quote lowest available Premium Economy
FQBB++-PREME
Quote lowest available Economy Class
FQBB++-ECON
Quote lowest available fare for flights booked
for segments 1 and 4 only
FQBBS1.4
Rebook classes for lowest available fare
FQBBK
Explanation:
Format:
Focalpoint Shopping for booked itinerary
FS
Focalpoint Shopping for a child aged 10.
FS*C10
Focalpoint Shopping
Booked Itinerary
Note: This is not necessary if the PTC has
been entered in the name field.
Passenger 2 only
FSP2
Tax exempt
FSTE
Segments 1 through 3 only
FSS1-3
Private fares only
FS:P
Net fares only
FS:C
Specify maximum of three carriers
FS++/BA/LH/BD
Exclude maximum of three carriers
FS++/UA-/AA-/CO-
Cabin preference – Business Class
FS++-BUSNS
Note: The first pricing option returned from a
booked itinerary is always a FQBB of the
itinerary without cabin preference.
Galileo for Travel Professionals
345
Format Summary
Unbooked Itinerary
Explanation:
Format:
Round trip journey
FSLON10JANDXB20JANLON
Surface sector
FSLON10JANDXB--AUH20JANLON
Connecting point
FSROM1JUNX-JFKCVG20JUNX-JFKROM
Two passengers
FS2LON20DECJKT
Passenger type code
FSFRA1JUNLON10JUNFRA+*C10
Adult and child aged 4
years
FS2HKG10JUNTYO20JUNSIN+P1.2*C04
Private fares only
FSFRA1JUNLON10JUNFRA+:P
Private fares with an
account code
FSFRA1JUNLON6JUNFRA+-ACCT CODE
Specified carriers for
each segment
FSSYD1JUNTYO/QF10JUNHKG/CX
Preferred cabin class
on each sector
FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST
Specified carriers
FSSYD1JUNAKL10JUNSYD++/QF/NZ
Specified cabin
FSSIN10JUNHKG20JUNSIN++-FIRST
Follow-on entries
Explanation:
Format:
Rebook the required pricing option
FSKn
Display the fare construction
*FSn
Display fare rules
FQNn
Display additional itinerary options for the
specified pricing option
More*n
Galileo for Travel Professionals
346
Format Summary
Filed Fares
Explanation:
Format:
Display filed fare field
FF
Display in detailed
linear format
FF1
Display filed fare 1
FF2P3
Display filed fare 2 for passenger 3
Cancel
FX1
Cancel filed fare 1
FX1.3.5
Cancel filed fares 1, 3 and 5
FX1.3-6
Cancel filed fares 1, 3, 4, 5 and 6
FX1P2.4 Cancel filed fare 1, passengers 2
and 4
FXALL
Restore filed fare for
re-ticketing
Amend
Galileo for Travel Professionals
Cancel all filed fares
[email protected]
FF1BG40K
Note: Free baggage allowance may be
amended without altering the guarantee status
of the fare. Other areas of a fare may be
amended using manual fare build entries.
347
Format Summary
Queues
Working with Queues
Explanation:
Format:
Display list of all queues and titles and
Booking File count
QPB
Display a count of Booking Files on queue
QCA
Sign into queue 2
Q/2
Exit queue, ignoring current booking file
QXI
Queue Remove
QR
Queue booking to queue 50 own pseudo
QEB/50
Queue to queue 50 specified pseudo ABC
QEB/ABC/50
Add an end of queue marker
QENDON
Remove the end of queue marker
QENDOFF
Updating Change of Flight status
Advice code:
Change to status
code:
Format:
KK - confirming
reservation
Change flight segment 2
to HK
@2HK
KL - confirming
from waitlist
Change flight segment 5
to HK
@5HK
TL - waitlisted,
advising new
flight times
Change flight segment 3
to HL
@3HL
UU - unable, have
waitlisted
Change flight segment 4
to HL
@4HL
Galileo for Travel Professionals
348
Format Summary
Updating SSR items
Advice code:
Change to status
code:
Format:
KK - confirming
item
Change status of special
meal VLML to HK
[email protected]
KK - confirming
item
Change status of special
meal DBML to HK for
passenger 1 segment 3
SI.P1S3/[email protected]
UU - unable, have
waitlisted
Change status of special
meal SFML for segment
3 to HL
SI.S3/[email protected]
Advice code:
Change to status
code:
Format:
KK - confirming
item
Change segment status
of all seats for all
passengers to HK
[email protected] HK
KL - confirming
from waitlist
Change segment status
for seat request for
segment 2 to HK
[email protected] HK
Updating Seat requests
Flights, SSR and Seats
Explanation:
Format:
To update all air segments, SSR items and
seat request with one entry. (This will also
remove items with NO, UC, UN or HX
advice codes.
@ALL
Galileo for Travel Professionals
349
Format Summary
Dividing a Booking File
Explanation:
Format:
Divide passenger 2
DP2
Divide passenger 1 and 4
DP1.4
File divided booking File
F
Display divided bookings
*DV
Procedure to Divide
1. Divide applicable passenger(s). DP2
2. Enter Received From Field R.JANE
3. File divided Booking F
4. Enter Received From Field R.JANE
5. End Original Booking E
Repeat Bookings
Explanation:
Format:
Repeat all customer data
REALL
Repeat all segments
RESALL
Repeat all customer data and segments
REALLSALL
Booking File History
Explanation:
Format:
Display all history
*H
Display history of Itinerary only
*HI
Display history of filed fare only
*HFF
Display history of queues
*HQT
View codes used in history
H/HISTORY
Galileo for Travel Professionals
350
Format Summary
Galileo Information System
Explanation:
Format:
Display index
GG
Display chapter number
GC 12
Display chapter and page
GC 12/16
Display airline chapter (BA)
GC BA
Redisplay current chapter
GC
Redisplay current page
GP
Explanation:
Format:
Display list of Timatic fill-in formats
TI–
Display Timatic fill-in format for visa information
TI–MV
Display Timatic fill-in format for health
information
TI–MH
Display Timatic fill-in format for visa and health
information
TI–MA
Display fill-in format for full text information
TI–MF
Display Timatic help
TI–HELP
Display Timatic news
TI–NEWS
Explanation:
Format:
Request next page (MD)
TIPN
Page back (MU)
TIPB
Request last page (MB)
TIPL
Request first page (MT)
TIPF
Redisplay current page
TIPG
Timatic
Timatic Scrolling
Galileo for Travel Professionals
351
Acknowledgement:
© 2011 Galileo International. All rights reserved.
All Travelport logos and marks as well as all other proprietary materials depicted herein are the
property of Travelport and/or its subsidiaries. © Copyright 1999-2011. All rights reserved.
For questions or comments, please send a message to [email protected] including
this reference:
Galileo Number GN 880 v 1.8
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