quantum series
QUANTUM SERIES
VERSION 2
TECHNICIAN’S MANUAL
24V Thermostat Conversion Kit Option
Quantum SS9000
Quantum SS12000
The Coolest Thing In Wine Storage
Conforms to ANSI/UL Std 427
Certified to CAN/CSA Std C22.2 No. 120
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality,
lowest defect manufacturing rates in the industry.
Copyright © 2012. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of
the USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any
printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.
Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for
printing or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
01.04.2017
TABLE OF CONTENTS
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Quick Start Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Receiving & Inspecting the System . . . . . . . . . . . . . . . . . . . . . . . . . 5
Quick Reference Guide
Unit & Knockout Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Condensate Drain Pan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Unit Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Split System Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Blower Orientation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Square-to-Round Plenum Installation Instructions. . . . . . . . . 18
Mounting the Evaporator Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Wiring & Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
24V Thermostat Wiring Instructions. . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the Evaporator Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Drainage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
P-Trap Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Quantum Evaporator Wiring Diagram with Secondary Float
Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Preparing the Condensing Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Quantum SS9000 Condenser Wiring Diagram. . . . . . . . . . . . . . 29
Quantum SS12000 Condenser Wiring Diagram. . . . . . . . . . . . . 30
Preparing the Condensing Unit (Continued). . . . . . . . . . . . . . . . 31
Line Set Piping Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installing the Condensing Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
System Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installation Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest-quality products and the best
possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit
WhisperKOOL.com.
Using the Manual
This manual is intended to assist in the proper maintenance of the cooling system. In order to ensure the longevity of your
cooling unit, the equipment should be installed as outlined in the technician’s manual. It is also vital to establish a proper care
and maintenance schedule. Please read and review this manual carefully and keep it for future reference.
What is the WhisperKOOL Cooling System?
The WhisperKOOL cooling system is a specialized refrigeration system designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of fine wines. This system produces minimal in-cellar
noise and has the most lenient exhaust requirements. An exterior housing is required for outdoor condensing unit installations.
How Does the Cooling System Work?
Similar to the air conditioning systems used for homes, the evaporator unit (fan coil unit) and condensing units are installed
in separate locations and are connected by a refrigerant line set. The evaporator portion is commonly installed in the wine
cellar, with the condensing unit is located either outside or in a remote indoor location that is ventilated. An exterior housing is
required for outdoor condensing unit installations.
Temperature Setting
The system is designed to maintain a cellar temperature of 55°F as long as the ambient temperature does not exceed 110°F.
WARRANTY REGISTRATION
In order to activate the warranty of your system, the verification and operational
documentation must be completed by the certified refrigeration technician
installing your system and submitted via mail, fax, or e-mail.
Mail to:
WhisperKOOL
ATTN: Warranty Registration
1738 E. Alpine Avenue
Stockton, CA 95205-2505
USA
Page 2 | 1-800-343-9463
Fax to:
209-466-4606
Scan and email to:
[email protected]
QS 053017
Quantum Series
QUICK START GUIDE*
Pump-down Cycle
WhisperKOOL’s split systems operate on a pump-down cycle different from traditional air conditioners. As such, there is no wiring
between the condensing unit and evaporator unit.
WhisperKOOL units utilize a solenoid valve on the liquid line and a low-pressure switch on the suction line. When the thermostat
calls for cooling, the solenoid valve opens, permitting the flow of refrigerant. The low-pressure switch then signals the compressor
to cycle on.
When the cellar reaches the desired temperature and the thermostat is satisfied, the solenoid will close, stopping the liquid
refrigerant flow to the TXV valve. The compressor will continue to operate until most of the refrigerant on the low side boils off
and is pumped through the compressor into the condenser coil and receiver. As the suction pressure falls below the pressure
control setting, the low-pressure switch will signal the compressor to cycle off. Most of the refrigerant is now stored between the
condensing unit and receiver.
…………………………………………………………………………………………………
WARNING: Do not utilize a ground fault interrupter, as it will prevent
the unit from drawing the amperage necessary to start the unit.
TXV Adjustments
A. A TXV adjustment may be necessary based on ambient temperatures in the cellar and at the condensing unit.
B. Adjust the TXV until the superheat is between 8-12°F degrees.
C. Under normal operation, with the wine cellar at 55°F and the ambient temperature at 85°F, the low side pressure should be
between 78-82 PSI and the high side should be between 300-330 PSI.
TXV
The TXV is preadjusted at the factory. If the superheat is not
within 8-12°F, the TXV will need to be adjusted.
ADJUSTING THE TXV
Use a 5⁄32” hex key to remove the cap from the TXV superheat
adjustment port. With the cap removed, insert the hex key into
the superheat adjustment port. Increase superheat by turning
the hex key clockwise. Decrease superheat by turning the hex
key counterclockwise.
Liquid Line King Valve
This location is used to charge the system with liquid refrigerant
and identify the high side pressure of the system.
Calculating Subcooling
To determine the subcooling of the system, calculate the difference
between the high side pressure of the system (converted to
temperature) and the temperature of the liquid line. The temperature
of the liquid line will be taken at the outlet of the receiver.
*Saturation temp — liquid line temp
5-9°F SUBCOOLING REQUIRED FOR WARRANTY APPROVAL
*Further system operation information is available on page 35.
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BEFORE YOU START
1-800-343-9463
1. Inspect the system before installation. If damage is found, please contact your distributor or WhisperKOOL Customer Service
at 1-800-343-9463.
2. The Quantum evaporator unit requires a dedicated 115V, 15-amp circuit.
3. The 9000 condensing unit requires a dedicated 230V, 15-amp, single-phase circuit. Use a surge protector with the unit. Do not
use a GFI (ground fault interrupter) line.
4. The 12000 condensing unit requires a dedicated 230V, 20-amp, single-phase circuit.
5. A standard 18-5 thermostat wire must be run from evaporator unit (fan coil unit) to the thermostat.
6. You are REQUIRED to install a drain line to remove condensation from the evaporator unit. A secondary drip pan is also required
(see page 24 for more information).
7. The warranty is not active until a warranty checklist has been received, reviewed, and approved.
8. The system is intended for use in properly designed and constructed wine cellars. Hire a professional wine storage consultant
with a valid contractor’s license to build your wine cellar.
9. WhisperKOOL requires that all split systems be installed by a certified HVAC-R technician only. NATE or equivalent is
recommended.
If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide. If you have any further
questions or concerns, or need assistance, please contact WhisperKOOL’s Customer Service at 1-800-343-9463. Please be sure all
testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.
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QS 053017
RECEIVING & INSPECTING THE SYSTEM
Upon receiving your WhisperKOOL unit:
•
•
•
•
•
•
•
•
Quantum Series
NOTE: WhisperKOOL units are manufactured in
the USA and tested prior to shipment.
Use caution when lifting and check the package for damage.
Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath. A
shipment may include one or more boxes containing accessories.
Inspect the packaging for any obvious signs of damage or mishandling before opening the container.
Note any discrepancies or visual damage on the bill of lading before signing.
Sit unit upright for 24 hours.
Review the packing slip to verify contents.
Check the model number to ensure it is correct.
Check that all factory options ordered are listed.
If any items listed on the packing slip do not match your order information,
contact WhisperKOOL Customer Service immediately.
Verify that the pallet you’ve received contains the following:
(1) Evaporator box
(1) Condensing unit box
(1) Square-to-round plenum box
(1) Secondary drain pan
1. Verify that the evaporator unit (fan coil unit) box contains the following:
•
•
•
•
•
•
•
(1) Quantum evaporator unit
(1) Foam fan bracket
(1) Quantum owner’s manual
(1) Quantum technician’s manual
(2) Rubber grommets (13/32” ID)
(1) Strip of cork tape (1”)
(1) Split system warranty checklist
2. Verify that the condensing unit box contains the following:
•
•
•
•
•
•
(1) Quantum SS9000 condensing unit OR
(1) Quantum SS12000 condensing unit (depending on unit ordered)
(1) 6-1 3/4” PVC male adapter
(6) Vibration isolators
included in high-rise drain pan installation kit box
(1) Secondary float switch
(1) Sight glass
(1) Filter drier
}
3. Verify that the square-to-round plenum box contains the following:
•
•
(1) Square-to-round plenum
(8) #10-16 x 1/2” steel drilling screws
4. Also verify that you have received:
Pictured: SS9000 condensing unit.
• (1) Secondary drain pan
Please leave the unit in its original box until you are ready for installation. This will allow you to move the product safely without
damaging it. When you are ready to remove the product from the box, refer to the installation instructions.
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
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QUICK REFERENCE GUIDE
Line set knockout
options
Power supply knockout
Thermostat connection
Return air
Supply air
Interchangeable
panels
Drain port
Line set knockout
options
Thermostat cable knockout
Power supply knockout
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QS 053017
Quantum Series
CONDENSATE DRAIN PAN
Check local codes and regulations (regarding the disposal of condensates) for specific installation requirements. You are required to
use the provided secondary drain pan under the cooling system. A separate drain line will need to be installed. Please see page 24
for more info.
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QUANTUM EVAPORATOR UNIT SPECIFICATIONS
Model
Cellar Size (cu. ft.)
SS9000
SS12000
3000
4000
Dimensions
29.5”L x 30.9”W x 19.8”H
BTUh with 90° air entering
the Condenser Coil
9000
12000
CFM
810
Refrigerant
R-404a
Voltage Rating
115V (20-amp dedicated circuit required)
Weight (lbs)
108.5
Amps (Starting/Running)
15, 8.1
dBA
56.1 in-cellar, 3 ft from register (through 15 ft of ductwork, 5-ft return and 10-ft supply)
Drain Line (id.)
3/4” CPVC
Installation
Ducted up to 50 feet (14” flex duct)
Thermostat
After market (24V thermostat not included)
Temp. Delta
55°F max. temperature differential between the cellar and condenser air intake temperature
Warranty
2 years (parts and labor)
QUANTUM CONDENSING UNIT SPECIFICATIONS
Model
Cellar Size (cu. ft.)*
Dimensions
BTUh with 90° air entering
the Condenser Coil
CFM
SS9000 Cond
SS12000 Cond
3000
4000
24”L x 17.5”W x 13.4”H
24”L x 19.4”W x 16.1”H
9000
12000
270
840
Refrigerant
R-404a
Nominal Volts Hz-Ph
Weight (lbs)
Amps (Starting/Running)
dBA
208/230-60-1
208/230-60-1
67
95
27, 7.3
38, 9.9
N/A
Installation
Installed outside in a protective enclosure
Temp. Delta
55°F max. temperature differential between the cellar and condenser air intake temperature
Warranty
2 years (parts and labor)
* Sizing the Unit to the Room
The specification chart will provide information on the unit's cooling capacity. There are circumstances in which a cellar design may require a
larger unit due to preexisting design restrictions. Certain building materials such as glass, stone, or concrete may seem adequate but do not
offer the insulation capacity required to maintain the optimum temperature for storing wine. We recommend purchasing a unit with a larger
capacity to compensate for these design limitations. Undersized cooling units can lead to premature failure and/or prevent the system from
reaching the desired set temperature. As a result, they are not covered under warranty.
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Quantum Series
SPLIT SYSTEM CHECKLIST
In order to activate the warranty for this product, the information here must be complete and accurate. Any
incorrect or omitted information will result in a return trip by the installing technician at their cost.
DATA RECORDINGS
Note: All readings need to be taken while the compressor is running.
Line Set Information
A. Line set length:
B. Suction line OD:
C. Liquid Line OD:
Charging the System
A. Fill system until bubbles dissipate from sight glass.
NOTE: Be careful not to overcharge the system.
Temperature Differential at the Evaporator
A. Measure return air and supply air temperatures at the evaporator to ensure adequate cooling of air in cellar.
Sub Cooling
A. Measure head pressure at liquid line king valve. Convert pressure to temp using conversion chart.
B. Temp of liquid line at king valve:
C. Complete sub cooling calculation: A – B =
Superheat
A. Measure suction pressure at the suction line service valve, convert to temp.
B. Measure the temperature of the suction line at the outlet of the evaporator.
C. Complete superheat calculation: A – B =
NOTE: There may be a need to adjust the TXV to get the correct superheat levels.
Compressor Temperature
A. Measure temperature at bottom of compressor.
NOTE: Cool temp may indicate liquid in the compressor.
Voltage and Amp Draw
A. Measure voltage to compressor and amp draw.
Condensation Drain Test
A. Pour water into the drain pan to assure it drains properly.
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REAR BLOWER ORIENTATION INSTRUCTIONS
1. The Quantum unit is shipped with the blower and supply panel oriented to the right. If this is your desired
orientation, proceed to the installation instructions on page 20.
2. To reorient the blower, first remove the access panels on the rear and top of the unit.
3. Next, remove the eight (8) screws securing the blower to the supply panel.
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QS 053017
Quantum Series
REAR BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
4. Remove the six (6) screws securing the supply panel to the unit housing.
5. Remove the supply panel.
6. Rotate the blower to the rear configuration.
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REAR BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
7. Attach supply panel to rear of unit using removed six (6) removed screws.
8. Secure blower to supply panel using the eight (8) screws removed earlier.
9. Reattach top panel with the six (6) screws removed earlier. Attach the panel which was formerly the rear panel on
the right side of the unit where the supply panel was using the six (6) screws removed earlier. Blower reorientation is
now complete.
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QS 053017
Quantum Series
TOP BLOWER ORIENTATION INSTRUCTIONS
If you wish to have the supply air duct and blower oriented toward the top of the unit, use the secondary foam fan
bracket (packaged with the unit) pictured below. The purpose of this piece of foam is to enable you to orient the
blower so that the supply air duct faces upward.
1. To reorient the blower, first remove the access panels on the rear and top of the unit.
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TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
2. Next, remove the eight (8) screws securing the blower to the supply panel.
3. Remove the six (6) screws securing the supply panel to the unit housing.
4. Remove the panel.
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QS 053017
Quantum Series
TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
5. Pull blower out through the rear access panel.
6. Set the piece of foam shown on page 13 into the foam fan bracket on the bottom of the unit housing.
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TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
7. Slide the blower in from the rear and set upright on the piece of foam.
BLOWER
MOTOR
NOTE: Make sure that the blower motor is closest to the side access panel as shown above.
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QS 053017
Quantum Series
TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
8. Reattach the side panel using the eight (8) screws removed earlier.
9. Attach the supply panel to the top of the unit using the six (6) screws removed earlier. Then attach the blower to the
panel using the eight (8) screws removed earlier.
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SQUARE-TO-ROUND PLENUM INSTALLATION*
1. Remove the backing from the double-sided tape on the flanges of the square-to-round plenum.
2. Stick the plenum onto the supply panel. NOTE: Make sure that the corners of the square-to-round plenum do not
block the airflow from the blower.
STICK HERE
*Blower in rear orientation
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QS 053017
Quantum Series
SQUARE-TO-ROUND PLENUM INSTALLATION, CONTINUED
3. Secure the square-to-round plenum to the housing with the provided #10-16 x 1/2” steel drilling screws.
4. Seal all seams with foil tape.
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MOUNTING THE EVAPORATOR UNIT
T-square
Minimum Tools Needed:
Drill
Saw
Level
5⁄16” nut driver bit
¼” nut driver bit
INSTALLING THE EVAPORATOR
CPVC tube cutter
1. Locate the desired installation location.
2. Place the external drip tray on a level surface. Place a vibration isolator on each end of three of the drip tray risers.
The vibration isolator needs to be pushed up against the outer lip on the top of the risers. Each vibration isolator
should be spaced about 17.5” apart. Center the evaporator unit on the vibration isolators.
51”
Drip tray
Vibration isolator
31” 17.5”
Vibration isolator
3. Use a stud finder to locate the ceiling joists. The ceiling joists will be the mounting surface for one end of the
galvanized hanging straps. (NOTE: Plumber’s tape/hanger strap not provided.) Cut four pieces of galvanized
hanging straps long enough to extend from the ceiling joists to the screws located at the top corners of the
evaporator unit.
4. If using a drill, set drill to 8 lbs. of torque to prevent stripping out the screw holes.
5. Using a 5⁄16” hex head nut driver, remove (1) screw from the top corner of the evaporator unit and route the
screw through the appropriate hole on the hanger strap. Re-install the removed screw. Secure the free end of the
hanger strap to the ceiling joist to prevent the evaporator unit from moving out of place. Repeat this step for the
remaining three corners.
Ceiling joist
Plywood
Page 20 | 1-800-343-9463
Hanger strap
QS 053017
Quantum Series
SYSTEM WIRING AND CONNECTIONS
ITEMS TO ROUTE BEFORE INSTALLING THE EVAPORATOR
1. Route the line set from the condensing unit to the desired evaporator installation location.
2. Route the drain line from a proper discharge location to the evaporator installation location (see pages 24-26 for
more drainage information).
3. Route the thermostat wire into the evaporator unit (see page 22 for more thermostat wiring information).
ITEMS TO ROUTE
THERMOSTAT
LINE SET
DRAIN LINE
POWER CABLE
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24V THERMOSTAT CONVERSION KIT WIRING INSTRUCTIONS
The 24V thermostat conversion kit requires a standard 18-5 thermostat wire to be run from the evaporator unit to the
thermostat. The white wire will not be used, as there is no heating function. (Some thermostats need a common wire and some
do not; the unit is equipped with a common wire if needed.)
24V Wiring Connections (Evaporator)
1. Route a standard 18-5 thermostat wire into the evaporator unit.
2. Locate the wire thermostat connection cable inside of the evaporator unit.
3. Connect the wires according to color (yellow to yellow, red to red, green to green, and blue to blue).
Thermostat Wiring Connections
1. Follow the thermostat installation instructions. NOTE: The white wire will not be used, as there is no heating function.
Thermostat
R/RC
Y
G
Evaporator Unit
C
NOTE: To ensure correct system operation, the
24V thermostat must be placed inside the
wine cellar, preferably in a central location
away from any airflow.
Grey
(13)
Purp
le (1
2)
Condensing Unit
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QS 053017
INSTALLING THE EVAPORATOR UNIT
Quantum Series
10. Connect the neutral wire to the lever connector
labeled “N.”
11. Connect the ground wire to the green bare-end wire
labeled “GROUND.”
12. Insulate the suction line using Armaflex or similar
insulation.
13. Set torque setting on drill to 8 lbs and reinstall the
top, rear, and side panel using the screws removed.
14. Using Nashua foil tape or equivalent, cover all seams.
1. Unscrew and remove the top, rear and side access
panels.
2. Remove the knockout(s) that you will be using to
route the items on page 21 into the unit (power
wires and thermostat cable). See knockout options
on page 6. Also remove insulation from behind the
knockout holes.
3.
Using 1/4” and 7/8” copper tubing, route the liquid and
suction lines through the knockouts in the housing.
NOTE: A 7/8” to 1/2” copper reducer will be needed
to connect the suction line from the line set to the
suction line from the evaporator coil.
4. Remove the protective caps from the liquid and
suction line connection tubes.
5. Plumb line set to liquid and suction lines.
6. Place a wet rag around the suction and liquid lines
approximately 4” from the braze joints. This will
prevent excess heat from damaging components.
7.
To prevent the formation of copper oxide, purge the
system with nitrogen.
8.
Braze all connections on the evaporator unit.
9. Install condensing unit (see pages 31-33 for
instructions) before proceeding.
8.
Route the power wires into the unit.
9.
Connect the line voltage wire to the lever connector
labeled “L.”
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DRAINAGE
A secondary drain pan has been included with the purchase of this system, and is required to be
installed. Failure to utilize the secondary drain pan as indicated in this manual will void the warranty
and may result in property damage.
Condensation Drain Line
The condensation drain line tube is used to remove excess condensation from the unit to a proper discharge location. It
is important that the drain line tube be properly connected. The discharge location cannot be the secondary drain pan.
The secondary drain pan has been designed to be a safeguard. It is not intended to collect condensation coming from
the unit’s drain line. Both condensate drain lines should discharge to different locations, and the secondary drain pan
should discharge to an easily accessible and/or conspicuous location so the customer can monitor it.
Drain Line
The Quantum evaporator unit accepts 3/4” CPVC tubing. It is imperative that you use primer and glue to ensure there
is a watertight seal between the tubing and all fittings. All joints and connections should be made in accordance with
the applicable provisions of Chapter VII of the International Plumbing Code (relative to the material type). Condensate
drain line size shall not be less than 3/4-inch (9mm) internal diameter and shall not decrease in size from the drain pan
connection to the place of condensate disposal.
Such piping shall maintain at least a one-percent slope in the direction of discharge (not less than one-eighth of a
vertical inch for every twelve horizontal inches). Condensate shall not discharge into a street, alley, or other areas so as
to cause a nuisance.
P-Trap Required
A P-trap must be connected to the unit to ensure proper drainage of condensation. On the next page is a detailed diagram of how the P-trap should be constructed. The threaded fitting on the end of the tube will allow for easy cleaning
of the drain port, and must be installed using plumber’s tape or equivalent sealant.
WARNING
Failure to install a P-trap will prevent the unit from draining correctly
and may cause numerous other problems, including but not limited to:
• The cooling system shutting off due to high condensation
levels in the internal drain pan
• The internal drain pan overflowing
• Water damage to wine cellar and/or surrounding areas
• Ruination of the customer’s wine collection
Failure to install a P-trap as specified in this manual will
void the warranty.
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Quantum Series
DRAINAGE, CONTINUED
Internal Float Switch
The evaporator unit comes equipped with a float switch to monitor the level of condensation in the internal drain pan.
If the drain line is obstructed for some reason, and the water level in the drain pan gets too high, the float switch will
stop the unit from operating. In this event the control will send an alarm to the display. (The alarm message displayed
will be "BAL." The unit will not operate until the water in the internal drain pan drops back below the proper level.)
Secondary Drain Pan
The secondary drain pan comes equipped with an installation kit which includes six vibration isolators, one male ¾”
CPVC adapter, and one secondary float switch.
The secondary float switch is provided as an additional safeguard against leakage and water damage. The secondary
float switch will kill power to the unit if the condensation level rises too high in the secondary drain pan. You are not
required by WhisperKOOL to install the secondary float switch, but it is highly recommended that you do so. (Check
local regulations and codes in order to determine whether you are required by law to install the secondary float
switch.) See page 31 for wiring instructions.
Secondary Drain Line
A P-trap is not needed for the secondary drain pan. However, make sure the correct slope on the drain line is
achieved. Such piping shall maintain a minimum horizontal slope in the direction of discharge of not less than oneeighth of an inch vertical for every twelve inches horizontal (a 1% slope). Condensate shall not discharge into a street,
alley or other areas so as to cause a nuisance.
All joints and connections shall be made in accordance with the applicable provisions of Chapter 7 of the
International Plumbing Code relative to the material type. Condensate waste and drain line size shall be not less than
¾ inch (19 mm) internal diameter and shall not decrease in size from the drain pan connection to the place of
condensate disposal.
www.whisperkool.com | Page 25
P-TRAP CONFIGURATION
Below is a detailed diagram of how the P-trap should be constructed.
/4” CPVC cap with 1/4”
drilled hole (NOT SHOWN)
3
/4” CPVC cap
/4” CPVC tee
3
3
TO
UNIT
3”
NOT TO SCALE
25/8”
THIS TEE MUST BE
ROTATED SLIGHTLY TO
ALLOW ACCESS TO CAP
/4” CPVC 90-degree elbow
3
/4” CPVC tee
3
33/4”
11/16”
23/8”
/ ” CPVC 90-degree elbow
3 4
/4” CPVC 90-degree elbow
3
NOTE: Use a soft tube-cleaning brush to clean out the drain
line. Failure to use a soft brush could damage the
drip tray of the unit and void the warranty.
Connecting the Drain Line
Apply CPVC primer and glue to the female fitting coming from the
unit and the CPVC tube which will be connected to it.
Insert the a piece of CPVC tubing into the female fitting.
Route additional CPVC tubing to an appropriate discharge location.
(Tubing is not provided.)
Page 26 | 1-800-343-9463
WRONG: Drain line is under water.
To prevent mold from growing and to
ensure proper drainage, allow the drain line
to hang above the water line.
QS 053017
Quantum Series
QUANTUM VERSION 2 EVAPORATOR 24V WIRING DIAGRAM
Quantum/Magnum Version 2 Evaporator with 24V TCK & Secondary Float Switch
WITH SECONDARY FLOAT SWITCH
Wiring Diagram
White
24V
Transformer
Yellow
24V Hot
2
5
4
4
1
3
Blue
2
3
24V Common Blue
Blue
1
Black
Black
Black
5
Relay
Black
Black
White
Blue
1
0
1
6
Fan 4
Relay
0
6 Solenoid 4
Blue
Thermostat
C
G
Y
R
RC
Fan
Neutral
Line
Solenoid
Blue
Green
Yellow
Bare End
4
BLACK
1
LEGEND
Field Installed
BLUE
SOLENOID
COIL
BLACK
WHITE
Factory Installed
GREEN
6
2
G
1
2
3
4
5
3
4
5
WHITE
115V LINE
4
1
1
GREEN
GREEN
WHITE
YELLOW
ORANGE
RED
GREEN
BLACK
BLACK
GREEN
WHITE
CAPACITOR
L
Typical wiring for secondary float switch
0
4
BLACK
PURPLE
Factory Installed
BROWN
BROWN
1
DAYTON BLOWER 1XJY1
LEGEND
Field Installed
BLACK
SECONDARY FLOAT SWITCH
YELLOW
WHITE
GROUND
24V
Transformer
115V NEUTRAL
BLUE
YELLOW
1
2
3
N
www.whisperkool.com | Page 27
4
5
PREPARING THE CONDENSING UNIT
Electrical Needs
The SS12000 condensing unit requires a dedicated 230V single-phase 20-amp circuit.
The SS9000 condensing unit comes with a plug for a tandem 230/208V 15-amp outlet.
The unit draws a large inrush current for about one second the compressor starts. With a dedicated circuit and circuit breaker,
the condensing unit will have sufficient power for effective operation. (The compressor is controlled by a low-pressure switch
mounted on the condensing unit. This feature eliminates the need for wiring between the evaporator unit and the condensing
unit.)
•
•
•
•
Ensure the voltage supplied matches the rating specified on the unit spec label.
Provide a non-GFI dedicated circuit and an appropriate outlet for the evaporator unit’s power cord.
Provide a dedicated circuit and circuit breaker for the condensing unit.
Provide a weatherproof disconnect for condensing units located outside.
Power surges and spikes can damage sensitive electrical equipment. WhisperKOOL recommends plugging the unit into a surge
protector or power conditioner in order to protect your system. As outlined in our terms and conditions, power surges and spikes
are not covered under warranty.
DO NOT USE A GROUND FAULT INTERRUPTER (GFI) WITH THIS PRODUCT.
In case the system should lose power, check the home/main circuit breaker. If the system does not respond properly, refer to the
Troubleshooting Guide on page 37.
For the equipment warranty to be valid, WhisperKOOL requires that the installation is performed by a certified HVAC-R technician
(a NATE-certified technician is recommended) per the specifications outlined in this technician’s manual. The technician shall be
required to be equipped with the proper tools of the trade, including: R-404a, brazing equipment, dry nitrogen, and an accurate
manifold gauge set (preferably digital), plus a four-valve manifold set for evacuation, digital micron gauge, digital scale, deep
vacuum pump, and accurate digital thermometers. Without the proper equipment, a professional job cannot be accomplished.
Evidence of the tech’s NATE number or other certification is required.
SS9000 Condensing Unit
SS12000 Condensing Unit
HIGH-PRESSURE SWITCH
Opens at 425 psig
Closes at 300 psig
LOW-PRESSURE SWITCH
FAN CYCLE SWITCH
Opens at 210 psig
Closes at 275 psig
Opens at 5 psig
Closes at 20 psig
HIGH-PRESSURE SWITCH
Opens at 425 psig
Closes at 300 psig
LIQUID LINE
KING VALVE
LOW-PRESSURE
CONTROL
FAN CYCLE
SWITCH
POWER CORD
Page 28 | 1-800-343-9463
Opens at 210 psig
Closes at 275 psig
SUCTION LINE
SERVICE VALVE
Opens at 20 psig
Closes at 10 psig
SUCTION LINE
SERVICE VALVE
QS 053017
Yellow
R
(GREEN)
RELAY - POTENTIAL
S
COMPRESSOR
TERMINALS
C
Red
5
2
6
4
1
Black
FAN (CONDENSER)
3
1
Green
Black
Black/White
START CAPACITOR
WITH BLEEDER RESISTOR
RUN CAPACITOR
0
Black
2
CC
HEATER
6
NO
4
OVERLOAD
8
C
3
COMPRESSOR
7
NC
Black
Black
Blue
Blue
Black
Black
Black (A)
3
L1
FC
LP
Blue
2
4
Black
Black
HP
1
1
White (D)
5
2
3
L2
4
5
1
2
2
4
3
1
H/L
5
3
4
FC
5
Quantum Series
QUANTUM SS9000 CONDENSER WIRING DIAGRAM
Black
Black
Blue
Black
Black
White (C)
Black
Black
Black (B)
1
POWER SUPPLY
220 VAC-60 HZ 15 AMP
POWERCORD
Black
Black (B)
White (C)
www.whisperkool.com | Page 29
QUANTUM SS12000 CONDENSER WIRING DIAGRAM
Page 30 | 1-800-343-9463
QS 053017
Quantum Series
PREPARING THE CONDENSING UNIT (CONTINUED)
Installing the Condensing Unit
The condensing unit can be installed inside a well-ventilated area of the home, but it is typically installed outside. Exterior
applications will require the use of a protective housing, and the amount of sun exposure should be considered when selecting
the placement of the condensing unit. Make sure there is a minimum of three (3) feet of horizontal clearance in every direction
around the unit (five feet is ideal). Check that proper power is supplied.
Set the condensing unit level and with proper clearances in accordance with the instructions. As designated on the name plate,
make sure that the proper electric disconnect and fuse protection have been installed. Ensure that the unit is connected but not
turned on and is ready for refrigerant piping connections.
Indoor condensing unit installation:
Inside installations require special consideration, as there must be adequate ventilation to remove the heat created
during normal operations. An exhaust port with fan may need to be installed to ensure that heat is effectively removed
from the utility room. The cellar will need a return grille or some other provision for 800-1000 CFM of cool air to enter
the room to replace the exhausted air. Unobstructed airflow to and from the unit is a critical factor in the unit’s overall
performance. Make sure there is a minimum of three (3) feet of horizontal clearance in every direction around the unit
(five feet is ideal). This will assure that the unit can move the air around the room in an efficient manner.
Outdoor condensing unit installations:
You must utilize the exterior condensing unit housing for outdoor installations. Place the condensing unit on a solid
foundation in a location with adequate ventilation. Make sure there is a minimum of three (3) feet of horizontal
clearance in every direction around the unit (five feet is ideal). The unit should be elevated 18” in order to avoid any
possible flooding or damage by animals, and should be clear of leaves, dirt, and other debris.
Fan Cycling Switch:
These switches are used to cycle the condenser fan at low ambient temperature conditions. (The switch will turn the fan off when
the pressure drops below 210 psi and will turn the fan on when the pressure exceeds 275 psi.)
Refrigeration Lines:
A 1/4” OD copper liquid line is required.
Suction Line Size Chart
Line Set Diameter
Model
Line Set Length
Vertical Rise
<3ft
5/8”
7/8”
7/8”
<25ft
26-50ft
50-100ft
3-10ft
>10ft
<3ft
3-10ft
>10ft
<3ft
3-10ft
>10ft
The refrigerant drier and the sight glass shall be installed (in that order) in the direction of the refrigerant flow in the liquid line
between the condensing unit and evaporator unit. Enclose the suction line with cellular Armaflex (or similar) insulation with a wall
thickness of at least half an inch.
High-Pressure Switch:
The unit is equipped with a high-pressure switch to protect the system in the event of condenser fan failure or other major
failure. The switch will open and kill power to the compressor and condenser fan motor if the pressure exceeds 425 psi. The
switch will reset once the pressure falls back below 300 psi.
www.whisperkool.com | Page 31
LINE SET PIPING DIAGRAMS
These are two options for running
the line set from the coil to the
condensing unit. Option 1 should
be used when the system is installed
with the condensing unit below or
level with the coil. Option 2 should
be used when the system is installed
with the condensing unit at
a higher elevation than the
coil.
Option 1
7/8
LEGEND
LLS
Liquid Line Solenoid
TXV
Thermal Expansion Valve
COMP
REC
Compressor
Receiver
EVAP.
Evaporator
O.D.
Outer Diameter
Option 2
7/8
5/8
Page 32 | 1-800-343-9463
QS 053017
INSTALLING THE CONDENSING UNIT
Quantum Series
Refrigerant Piping Procedure
When installing/routing the line set, cap both ends of each tube to prevent material or debris from entering the tubing.
Prior to connecting the piping, loosely connect the refrigerant gauges to the service ports of the suction and liquid line service
valves. Purge the charging hoses with dry nitrogen and tighten the hose connections. Remove the service valve caps and turn the
valve stem clockwise (half of a complete turn) in order to unseat the valve and open the service port. The valve comes back-seated
from the factory. Keep the piping port sealed until ready to connect to the vacuum pump.
Cleanliness is of the utmost importance. All horizontal suction piping should be pitched toward the condensing unit a 1/2” for every
10 feet of pipe. During any brazing procedure, the fitting should be purged with dry nitrogen at a slow rate to prevent formation
of highly abrasive copper oxide. Make sure there are no obstructions to the flow which would cause pressure buildup and the
brazed fittings to leak. After testing to confirm that there are no leaks, insulate suction line with 1/2” wall thickness Armaflex or equal
insulation. Seal all seams using Armaflex 520 foam insulation adhesive or equivalent. Wrap each seam using line set tape.
Liquid Line Piping Procedure
Use of a 1/4” OD copper tube liquid line is required. When making connections, keep the ends sealed until ready to fit the tube.
First connect the supplied refrigerant drier closest to the liquid service valve (king valve) on the receiver. Downstream, affix the
moisture-indicating sight glass in an easily visible location. Run the tubing to the evaporator unit location and fit to the liquid line
stub from the evaporator unit. Energize the evaporator unit and set the thermostat to call for cooling. This will activate the liquid
line solenoid valve. Uncap the suction pipe to prevent obstructed nitrogen flow. Open the nitrogen to allow a slow flow and braze
the liquid line fitting. Do not shut off the nitrogen and power until the suction line is brazed.
Suction Piping Procedure
Slide Armaflex insulation over the tubing for the entire length of the tube and keep the end of the tube sealed during this procedure.
Keep the tubing sealed while running the connection points and fit the suction tube to the evaporator unit outlet connection.
Install a Schrader access valve at the outlet of the evaporator unit to allow for superheat checking. If there are brazed fittings along
the length of the tube, apply the insulation after leak testing.
After Piping is Run (Ready for the Brazing Process)
Energize the evaporator unit and set the thermostat to call for cooling. Open the liquid line service valve and bleed the nitrogen
through both the liquid and suction line. Loosen the suction gauge hose to relieve pressure during the brazing process. Braze the
connections and cool them off quickly.
Leak Testing
Using dry nitrogen, pressurize the system to 250 psi. With pressure at 250 psi, check for leaks with a refrigerant leak detector and/
or soap bubbles. Check to see if there is a noticeable pressure drop. If so, locate and fix leak. Confirm the pressure holds at 250 psi
for 30 minutes. If not, check again for leaks and repair, then perform another leak test. When it is confirmed that there are no leaks,
release the nitrogen pressure and leave the solenoid valve energized.
www.whisperkool.com | Page 33
INSTALLING THE CONDENSING UNIT
Evacuation
Connect the evacuation type 4 valve gauge manifold to the high and low-pressure service valve ports on the condensing unit
with the valve stems mid-seated (as when leak testing). Install service caps on the valves and tighten them. Energize the liquid line
solenoid valve (make sure there is fresh oil in the vacuum pump). Connect a micron gauge directly to the pump, blank off, and start
the pump to verify that it is capable of 200-micron vacuum and the gauge is capable of reading that vacuum. Connect the micron
gauge to the access valve installed in the suction line at the evaporator. Remove the Schrader valve depressors from the gauge
hoses to reduce restriction and connect gauges to the suction and liquid line service valve service ports on the condensing unit.
Connect the pump to the 3/8” hose on the manifold set. Start the pump and run until the micron gauge reads 200 microns.
When a 200-micron-level evacuation is achieved, break the vacuum with R-404a and add enough refrigerant to pressurize the
system with a few psi of positive pressure.
Charging
Remove the vacuum pump and the micron gauge. Install a spare low-pressure gauge on the access valve at the evaporator. With
the power off to the condensing unit, place the cylinder of R-404a on a digital scale. Admit liquid refrigerant to the system through
the high-pressure side (liquid line service valve) until about 41/2 lbs have been added. Shut off refrigerant flow to system.
Verify that the set point on the thermostat is low enough to allow the system to run continuously for 30 minutes or more. Turn on
power to the condensing unit. The compressor should start if suction pressure is above 20 psi. If the system pumps down and the
compressor shuts off, set the five-minute time-delay relay time to the lowest setting to avoid having to wait. Add refrigerant as a
vapor through the low-pressure side of the system (suction service valve port).
Observe the sight glass when the compressor starts. If bubbles are present, slowly add more refrigerant (in vapor form) to the low
side. The suction pressure and head pressure should increase as the sight glass clears. Check the superheat during the charging
process. (Superheat = suction line temp - evap temp.) If the superheat drops to 4-5°F and sight glass still has bubbles, let the unit
run until the wine cellar temperature drops and approaches 55°F. Observe the sight glass. If bubbles are present, add additional
refrigerant in small increments. Let the system stabilize for about 5 minutes and check the sight glass for bubbles before adding
additional refrigerant. Once the sight glass is clear, check the superheat at the outlet of the evaporator (evaporator superheat
should be between 8 and 12°F). If superheat is not between 8 and 12°F, make an adjustment to the expansion valve. Depending
on the temperature, the high side should be approximately 300-330 psig and the low side should be 78-82 psig or more to keep
the evaporator from icing.
Measure Superheat
If superheat is high and bubbles are present, add more refrigerant until it is clear. If superheat is low (around 4 to 6°F) and bubbles
are present in the sight glass, check for liquid refrigerant entering the compressor (as evidenced by cool crankcase below 100110°F and low discharge superheat). Adjust TXV setting in small increments to increase superheat and stop liquid from going to
the compressor. Check this before adding more refrigerant. If the temperature of the air entering the condenser is cold enough to
cause the condenser fan to cycle, block about 60% of the coil to raise the head pressure and allow time for stabilization. Reduce
blockage if the condensing temp is above 115°F Fahrenheit. Retain blockage if necessary to maintain stability for performance test
listed in the split system warranty checklist. If the air entering the condenser is cold (below 60°F) and the sight glass is clear, allow
the system to run for a while until the cellar cools off, then measure and record data on the split system warranty checklist.
Confirm the thermostat is displaying the correct temperature. Confirm that the suction line is completely insulated, from TXV to
compressor. Confirm that the sight glass has no bubbles and the ambient temperature around the condensing unit is not getting
excessively hotter. Confirm that both king valves have been back-seated and the nuts have been installed back on the king service
ports.
Page 34 | 1-800-343-9463
QS 053017
SYSTEM OPERATION
Quantum Series
The cooling system is equipped with the hardware needed to support a 24-volt air conditioning thermostat (not included).
Initial Start-Up
Set the thermostat to COOL and fan switch to AUTO. Lower
the set point to the desired cellar temperature. (A temperature
of 55°F is the recommended set point.) See thermostat
instructions for details.
Normal System Cycle
The thermostat should turn the cooling system on when it
senses a temperature one (1) degree higher than the set point.
See thermostat instructions for details.
Anti-Short Cycle
Most thermostats have a safety feature that will prevent
the condensing unit from cycling on and off within a short
period of time. During the anti-short cycle, the condensing
unit will typically remain off for 5-7 minutes. See thermostat
instructions for details.
Fan Operation
If the fan switch on the thermostat is in the AUTO position, it
will run only during the cooling cycle. If the fan switch on the
thermostat is in the ON position, the fan will continuously run
until the switch is set back to the AUTO position.
NOTE: To ensure correct system operation, the 24V thermostat
must be placed inside the wine cellar, preferably in a central
location away from any airflow.
www.whisperkool.com | Page 35
MAINTENANCE SCHEDULE
Monthly
1. Check for debris surrounding condensing unit (i.e. leaves, branches, trash, etc.); remove all
obstructions
2. Check for unusual noise or vibration
Quarterly
3. Check the drain line to see if it is above the waterline (if draining into a vessel)
1. Use a vacuum with brush attachment to clean the evaporator coil; be careful not to crush coil
fins when cleaning
2. Ensure the condensing unit is free of debris and dust
3. Have a certified HVAC technician service the condensing unit and clean the condenser coil
4. Check condensate pan for sludge buildup and clean if necessary (a condensate drain pan
treatment is highly recommended to prevent scale and sludge buildup)
Annually
1. Inspect for corrosion
2. Check wiring connections and integrity of cords
3. Pour a 50/50 bleach solution into the drain line every spring
Page 36 | 1-800-343-9463
QS 053017
Quantum Series
TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator
Possible cause
Solution
There is something blocking the supply and/or return air
Remove blockage
The evaporator fan is not turning on
Call service tech to troubleshoot
If evaporator continues to ice
Observe ice formation pattern. If only partway up the coil face,
the system could be low on refrigerant. If all the way up, the coil
may be dirty or airflow is blocked.
Unit does not run/power up
Possible cause
Solution
Evaporator is not plugged in
Make sure the unit is plugged into an outlet
Line voltage rating is incorrect for the system
Check voltage line to make sure there is 110V-120V
Room at set point
Lower set point
Thermostat not calling for cooling
Lower set point
Faulty thermostat or wiring
Call Customer Service at 1-800-343-9463
Cellar temperature is too warm
Possible cause
Solution
The temperature of the room to which the unit is exhausting has ex-
Intake temperature needs to drop below 110°F
ceeded 110°F
The system is undersized for the cellar
Order correctly sized system
There is something blocking the supply and/or return air on the evaporator or condenser side of the unit
Remove airflow obstruction
Compressor is not turning on
Please contact the installing technician to troubleshoot
Compressor keeps cycling on overload
Make sure condenser fan is working and there is no airflow
obstruction
Poor seal around door or other areas requiring a seal (around the unit
itself, wall joints, etc.)
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Thermostat set too high
Lower set point
Evaporator coil is frosted or iced up
Observe ice formation pattern. If only partway up the coil face,
evaporator could be low on refrigerant. If so, contact the installing technician to assist with troubleshooting.
System runs constantly
Possible cause
Solution
Leaky door seal or poorly insulated cellar
Fix leaky door seal and insulate cellar
www.whisperkool.com | Page 37
Unit leaks water
Possible cause
Solution
Evaporator unit is not level
Evaporator unit should be level in ceiling to prevent leaking
Drain line clogged or kinked
Check drain line to make sure water can flow freely
Drain is clogged, preventing water from escaping
Disconnect drain line and clear it out; check drain for blockage
Drain line does not have a downward slope
Fix drain line so there is a downward slope from the unit to the drain
Coil is iced, causing the drain pan to freeze and water to overflow
Melt ice with a blow drier and soak up with a towel
Unit runs but does not cool
Possible cause
Solution
Lack of air flow
Make sure fan is unobstructed; evaporator coil, and condenser coil are
clean and free of debris
System undersized
Call Customer Service at 1-800-343-9463
Compressor is overheating
Shut system off for an hour to allow compressor to cool. Turn back on
and check for cooler airflow out. If compressor runs, check to see if
evaporator coil is dirty and if so, clean it. If problem persists, contact
your installing technician to assist with troubleshooting.
Evaporator fan runs but compressor does not
Possible cause
Solution
Compressor and/or starting components faulty
Contact installing technician to troubleshoot
System may be performing the WHM function
Allow cooling system to revert back to cooling mode
Compressor may have overheated
Shut system off for an hour to allow compressor to cool. Turn back on
and check for cooler airflow out. If compressor runs, check to see if
evaporator coil is dirty and if so, clean it. If problem persists, contact
your installing technician to assist with troubleshooting.
Compressor runs but evaporator fan does not
Possible cause
Solution
Faulty fan motor
Contact installing technician to troubleshoot
Faulty thermostat
Contact installing technician to troubleshoot
Compressor short cycles
Possible cause
Solution
System low on refrigerant charge
Contact installing technician to troubleshoot
Condensing fan motor/capacitor faulty
Contact installing technician to troubleshoot
Compressor and/or starting components faulty
Contact installing technician to troubleshoot
Humidity in cellar too low
Possible cause
Solution
Not enough moisture
Install humidifier or decorative fountain in wine cellar
Page 38 | 1-800-343-9463
QS 053017
TECHNICAL ASSISTANCE
WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacific Standard Time.
The appointed customer service representative will be able to assist you with your questions and warranty information
more effectively if you provide them with the following:
• The model and serial number of your WhisperKOOL system.
• Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room
size.
• Photos of the cellar and installation location may be needed.
Contact WhisperKOOL Customer Service
1738 E. Alpine Ave
Stockton, CA 95205
www.whisperkool.com
E-mail: [email protected]
Phone: 209-466-9463
US Toll Free: 1-800-343-9463
Fax: 209-466-4606
ACCESSORIES FOR COOLING UNITS
WhisperKOOL offers accessories to enhance and customize your wine-cooling unit.
Exterior Housing
Protects the condensing unit from adverse weather conditions when the unit is located outside.
Accessories can be purchased at www.whisperkool.com
www.whisperkool.com | Page 39
The Coolest Thing In Wine Storage
Split System Series
PRODUCT WARRANTY
PRODUCTINFORMATION
WARRANTY
WhisperKOOL Product Terms and Conditions
Including Product Limited Warranty And Product Installation Requirements
For WhisperKOOL Split System Series
ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR WHISPERKOOL COOLING
SYSTEM. INSTALLING YOUR WHISPERKOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE,
YOU RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.
1. Purchase of a WhisperKOOL Cooling System assumes that the Purchaser (“End User”) fully accepts and
agrees to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and
Owner’s Manual are shipped with each unit and, if another copy is needed, replacement copies can be
downloaded from the company website (whisperkool.com) or by contacting WhisperKOOL directly for a
new copy. WhisperKOOL reserves the right, in its sole discretion, to change its Terms and Conditions at any
time, for any reason, without notice.
2. WhisperKOOL Product Installation and Limited Warranty
A. Purchaser of the product must arrange for the product to be installed by a certified HVAC/R technician in accordance with
procedures set forth by WhisperKOOL and described in the WhisperKOOL Owner’s Manual.
B. The HVAC/R technician installing the product must complete the designated portion of the Split Startup Checklist and
provide licensing or certification identification number information to assist in the warranty registration process.
C. Purchaser must return the completed Split Startup Checklist to WhisperKOOL within thirty (30) days of installation of
Product. The Split Startup Checklist must be approved by WhisperKOOL to activate the Limited Warranty. If the Split
Startup Checklist is approved, Purchaser will be sent activation approval documents and will start receiving the benefits
of the Limited Warranty throughout the warranty period. If the Split Startup Checklist is incomplete, Purchaser will be
informed they have five days to complete the Split Startup Checklist and re-submit to WhisperKOOL. The Split Startup
Checklist will be reviewed again, and if denied, Purchaser will be informed that they have 10 business days for corrective
action. Failure to register the Product may result in loss of warranty.
D. Purchaser is responsible for the full costs of installation and any additional parts required for the proper and complete
installation of the product.
E. For Split Systems returned to WhisperKOOL in accordance with the terms and conditions of the Limited Warranty,
WhisperKOOL warrants against defects in material and workmanship as follows:
1. LABOR — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will, at its option and
discretion, reimburse up to $250 to the End User for cost incurred for servicing, repairing, removing or installing
warranty parts. Invoice for service must be forwarded to WhisperKOOL for assessment and processing. The Split
System warranty is invalid if there is attempted repair by anyone other than an HVAC/R technician approved by
WhisperKOOL to service the Product.
2. PARTS — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will supply, at no charge,
new or rebuilt replacement parts in exchange for defective parts. Replacement parts are warranted only for the
remainder of the original warranty period.
3. FREIGHT — For a period of two (2) years commencing on the date of purchase, if after WhisperKOOL approved
evaluation the original Product failure is determined to be the cause of a manufacturers defect, and not the cause
of an installation error or other cause, WhisperKOOL will cover at its option, freight for the replacement parts or
Product.
The following part or cause of failure is not the responsibility of WhisperKOOL:
• Improper voltage supply
•
Line set with screw connectors (high end and low end)
•
Leaks found at the braze points when performing pressure check
•
Unit that has been charged incorrectly
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QS 053017
•
Incorrect tubing diameter used on line set
•
A unit that has been wired incorrectly
•
Valve stem on condenser side
•
Improper installation of P-Trap
•
Lack of P-Trap (if required)
•
Condensers that are installed outdoors or in elements that would affect operation without proper cover or housing.
(Housing is available from Manufacturer).
Product Warranty Limitations and Exclusions.
1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts of God,
commercial use, accident, misuse, abuse, negligence, or modification to any part of the Product. Delivery and
installation of the Product, any additional parts required, as well as removal of the Product if warranty work is
required, are all at the sole cost, risk and obligation of the End User.
2. This limited warranty does not cover damage due to improper installation or operation or lack of proper
maintenance of the Product, connection of the Product to improper voltage supply, or attempted repair of the
Product by anyone other than a technician approved by WhisperKOOL to service the Product.
3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”
4. Product that has been replaced during warranty period does not extend the warranty period past the original date
of purchase.
5. This limited warranty is valid only in the continental United States. Sales elsewhere are excluded from this warranty.
6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is evidence
that the Product is within the Limited Warranty Period, must be presented by the End User to WhisperKOOL in order
to obtain limited warranty service.
7. This limited warranty is void if the factory applied serial number has been altered or removed from the Product.
8. This limited warranty is voided if installed in an enclosure of insufficient design that does not follow the Product
installation requirements stated herein and in the owner’s manual.
9. Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids this
limited warranty.
10. The End User must first contact WhisperKOOL Customer Service by telephone (at 1-800-343-9463) prior to
attempting service on any Product still under the limited warranty; else the limited warranty is voided.
11. This limited warranty does not cover Product being concealed by, but not limited to, vegetation, fabric, shelving,
mud, snow, or dirt. Product must not be painted or limited warranty will be void.
12. This limited warranty does not cover exposure to corroding environments such as, but not limited to, petroleum and
gasoline products, cleaning solvents, caustic pool chemicals, and marine air.
13. This limited warranty does not cover any cause not relating to Product defect.
14. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE PRODUCT, DOES NOT
START A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LIEU OF ALL OTHER WARRANTIES (EXPRESS OR IMPLIED)
WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL,
SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE
IMPLIED WARRANTIES OF MERCHANTABILITY
15. AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty
lasts, so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights,
and you may have other rights, which vary from state to state.
16. Failure of the End User to comply with all of the Product Installation Requirements, Maintenance Requirements and
End User Requirements may, at WhisperKOOL’s sole discretion, void this limited warranty.
17. No one has any authority to add to or vary the limited warranty on this Product.
www.whisperkool.com | Page 41
3. Maintenance Requirements
The End User is responsible for checking the coils on the condenser unit and vacuuming them every three months to
maintain them free of debris. It is the End User’s responsibility to clean off any accumulated dust, lint, or other debris from
the front and rear intake grills; failure to do this on a regular basis will restrict the airflow and may affect the Product’s ability
to function properly. Periodically cleaning the Product’s vents will help assure maximum cooling efficiency. The drain tube
must also be checked and kept clean and free of debris and mold to maintain proper performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move in and
out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is discovered,
mold must be addressed quickly and appropriately. Delayed or improper treatment of mold issues can result in costly and
reoccurring repairs. If the End User suspects a mold problem, it is always best to hire a qualified and experienced mold
remediation specialist.
4. Additional End User Costs And Responsibilities
Terms and conditions for replacing the Product that is being evaluated for limited warranty.
1. 1. After evaluation by a certified HVAC/R technician and the Product is found to be un-repairable in the field, contact
WhisperKOOL Customer Service to arrange for replacement under the warranty guidelines. When a claim for
warranty is submitted for a condenser skid, the End User must purchase a new condenser skid from WhisperKOOL
at retail price. Upon installation of the new condenser skid by a certified HVAC/R Technician, the HVAC/R Technician
must complete the Installation Checklist and End User must submit the Installation Checklist to WhisperKOOL
Customer Service for approval. The original condenser skid must be returned within 21 days to WhisperKOOL for
failure analysis. If the Installation Checklist is approved and the failure is evaluated as defective and not installation
error or other reason, the End User will be refunded for the cost of the replacement skid.
2. If the Product failure is evaluated and it is determined that it is an installation error or other reason, all costs,
including shipping will be the responsibility of the End User.
The following items are not covered under any warranty and are the sole responsibility of the End User:
A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs and
requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s decisions in this regard.
B. End Users must assure that the product is installed by a certified HVAC/R technician. Failure to do so will result in
Voiding the Limited Warranty.
C. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and
stored in the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for the safety and
preservation of the aforementioned items in the event that the environment becomes unsuitable to maintain a
proper storage environment.
D. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of any
additional parts necessary to complete the installation.
E. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part thereof,
unless such cost has been agreed by WhisperKOOL to be a warranty repair prior to the work being performed.
5. Sales and Use Tax
WhisperKOOL only collects California sales tax for orders shipped within the State of California; WhisperKOOL does not
collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the taxing
authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should each check with
their state’s taxing authority for sales and use tax regulations.
6. Customer Service and Troubleshooting
WhisperKOOL’s customer service department is available to answer any questions or inquiries for End Users regarding a
WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 6:00 a.m. to
4:00 p.m. PST, at telephone number 1-800-343-9463. WhisperKOOL reserves the right to have a certified, WhisperKOOLapproved, HVAC/R technician go on site and inspect the product if the initial trouble shooting warrants further investigation.
WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton, California 95205.
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QS 053017
7. Request for Product Evaluation and Repair Under Warranty
SPLIT SYSTEM FIELD SERVICE WARRANTY POLICY: This Policy is to clarify what falls under Warranty Service and what
becomes the responsibility of the Owner. WhisperKOOL (“manufacturer”) strives to provide our customers with a superior
Product and we back our Product with a Two Year Limited Warranty. Please review the WhisperKOOL Product Terms and
Conditions including Product Limited Warranty and Product Installation Requirements to ensure you have a complete
understanding of our Policy and coverage of your Split System.
ARBITRATION: Any disputes arising out of or in connection with the installation and warranty of the Split System shall be
referred to and finally resolved by a WhisperKOOL approved Independent Certified HVAC/R Technician. The evaluation of
the Technician on all issues or matters of identifying the responsible party (WhisperKOOL or Installing Technician) shall be
determined in a written report. This report will be made available to all concerned parties. If discovered under warranty,
WhisperKOOL will assume the financial responsibility under their warranty guidelines. If the report finds the Owner’s Installer
as the responsible party, WhisperKOOL will provide all documentation to the customer to substantiate the findings. This will
include the Invoice from the Independent Certified HVAC/R Technician and the written report of the findings. The Owner
will become responsible for payment directly to WhisperKOOL for all charges incurred for repairs (labor, parts and shipping
costs) on the Split System.
8. Miscellaneous Terms and Conditions
A. Return Policy. All return inquiries must be made within thirty (30) calendar days of the original purchase of a Product
and are subject to a twenty five percent (25%) restocking fee. Shipping costs are not refundable and the Purchaser is
responsible for all return shipping costs (including customs fees and duties, if applicable).
B. Security Interest. WhisperKOOL retains a security interest in each Product until payment in full.
C. Construction and Severability. Every provision of these Terms and Conditions shall be construed, to the extent possible,
so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of competent
jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held, be deemed
severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non-severed provisions will
remain in full force and effect.
D. Governing Law/Choice of Forum. The laws of the State of California (without regard for conflicts of law) shall govern
the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9 inclusive, including
Product Limited Warranty And Product Installation Requirements), and further these Terms and Conditions of Sale shall
be interpreted as through drafted jointly by WhisperKOOL and Purchaser. Any dispute will be resolved by the courts
in and for the County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User, hereby
irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach
or default of the contract of sale (including these Terms and Conditions of Sale) concerning a Product will be deemed to
be a waiver of any preceding or subsequent breach or default.
E. Correction of Errors and Inaccuracies. These Terms and Conditions may contain typographical errors or other errors or
inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or omissions, and to change or update
these Terms and Conditions, at any time without prior notice.
9. Questions, Additional Information And Technical Assistance
A. Questions. If you have any questions regarding these Terms and Conditions or wish to obtain additional information,
contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:
Customer Service
WhisperKOOL Corporation
1738 E Alpine Ave
Stockton, CA 95205
E-mail: [email protected]
Web: www.whisperkool.com
B. Technical Assistance. WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m.
PST. The Customer Service representative will be able to assist you with your questions and warranty information more
effectively if you provide them with the following:
1. The model and serial number of your WhisperKOOL UNIT.
2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and room
size.
www.whisperkool.com | Page 43
NOTES
Model ______________________________________ Serial Number __________________________
Installed by __________________________________________ Date __________________________
Page 44 | 1-800-343-9463
QS 053017
WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
1-800-343-9463
www.whisperkool.com
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