IP Secure Facilities Communication System

IP Secure Facilities Communication System
Jacques Technologies Pty Ltd
IP Secure Facilities Communication System
IP SECURE FACILITIES COMMUNICATION SYSTEM
Secure Facilities rely on 24 hour, real-time communication and surveillance.
The Jacques IP intercom and public address system provides prisons, police
stations, court houses and correctional facilities with a fully integrated
communication and monitoring system that offers staff, inmates and visitors
security through communication. The IP system seamlessly integrates to a wide
variety of existing security, building management and surveillance technologies
to ensure a safe and secure environment.
SYSTEM DIAGRAM
Secure/Residential Block
Central Control Room
Intel Office
CCTV
Music Source
Access
Control
System
2-Way Radio
PC Master
Unlimited*
HLI
VOIP
Phone
Intercom Report
Software
IP Controller**
PC Master
Unlimited*
Intercom
Terminals
Unlimited*
Digital Audio Recorder
Audio Threshold
Monitoring Controller
Master Station
Unlimited*
Ethernet Network
Public Address
Unlimited*
Gate House
PA Zone x*
Non-Contact Visit System
Cell Block
UAI-3B1
IP Speakers
Intel PC Master 24hr
Covert Monitoring.
Ability to record
output channels.
PC Master
Unlimited*
AMP
Speakers
Intercom
Terminals
Unlimited*
Door/Gate
Intercom
Unlimited*
Covert
Listening
Booths
Door/Gate
Intercom
Unlimited*
NCV
PC Master
Bollard
Unlimited*
*Virtually unlimited. Dependent on server configuration and network bandwidth.
**Redundant or distributed IP controller options available
www | jacques.com.au
|2
The Jacques IP Communication
System can be found in secure
facilities around Australia and in
prison projects in New Zealand,
Malaysia, Afghanistan, Cyprus,
South Africa, The UAE and The
Maldives.
SYSTEM SUMMARY
Jacques IP Secure Facilities Communication System facilitates secure and
reliable communication between inmates, staff and visitors. The system
integrates to many leading security management and CCTV management
systems via high level interface ensuring complete inmate and facilities
management is maintained. Advanced audio characteristics, system
wide device monitoring and call recording ensure clear communication is
sustained 24/7. The Jacques IP intercom and public address system is
specifically designed for secure facilities and provides correctional facilities
management with a highly reliable, integrated communication and monitoring
system that offers security through communication.
WATCH VIDEO
CORE SYSTEM FEATURES
SUPPORTED INTEGRATION
DIAGNOSTICS
Jacques IP Communication Systems integrate via High
Level Interface to various industry partners. Integration
with building and security management helps to ensure
a complete security solution.
System wide, continual device diagnostics and reporting
including call button testing, acoustic performance,
tamper detection and data communication reliability.
ENVIRONMENTAL SPECIFIC FEATURES
INTEGRATED COMMUNICATION
Intercom devices fit for purpose. Jacques prison
intercom terminals are robust, water protected and
vandal resistant. They are designed to withstand harsh
prison environments and continuous usage. Terminals
are available in a variety of configurations.
Integrated IP Communication system including IP audio
door Intercoms, IP cell intercoms, IP PA system and
IP Non-Contact Visit (NCV) systems. Mix and match
to ensure a complete secure facilities communication
system.
UNINTERRUPTED RELIABILITY
AUDIO RECORDING
Distributed network and redundant controller high
availability scheme with automatic controller switchover ensuring continued, uninterrupted reliability.
Redundant integrated call audio recording at central
location. Unlimited number of channels available for
audio recording.
FULL IP COMMUNICATION
FULL DUPLEX
Full IP communication from server to endpoint devices
(point to point). The system operates on an IEEE 802
TCP/IP network with all intercom and public address
system devices supporting IEEE PoE allowing
for power, data and voice communications to be
transmitted via a single CAT5/6 cable.
Full duplex audio communication with advanced audio
capabilities ensuring clear, two way communication.
www | jacques.com.au
|3
Jacques has built its
reputation on its continued
and ongoing successes in
the prison communication
market.
ADVANCED FEATURES
ACOUSTIC ECHO CANCELLATION (AEC)
An acoustic echo cancellation (AEC) engine when used in full duplex mode to significantly reduce
unwanted interference from acoustic reflections and feedback ensuring clarity of audio.
COVERT MONITORING
The system features advanced covert monitoring capabilities whereby a master station with the
appropriate permissions can covertly monitor (listen to) audio from any intercom terminal. While
operating covertly the system disables any call-connected notifications (eg. Call LED) at the intercom
terminal while restricting any audio from being transmitted to the intercom terminal allowing for optimal
audio monitoring.
THRESHOLD MONITORING
The system provides threshold monitoring whereby a call is automatically connected or an alarm
notification is activated should a predetermined ambient noise level be exceeded at any configured
intercom endpoint.
ISOLATE NUISANCE CALLERS
Ability to isolate calls from nuisance callers who may continue to press the intercom call button.
Isolated calls can be manually deisolated or a global time-out can be configured.
CALL PRIORITISATION
Priority queuing of calls allows the system to identify and prioritise calls from predetermined important,
high risk or danger areas ensuring communication lines from caller to central control are handled with
precedence. 256 call priority levels are available.
AUTOMAITED INTERCOM BUTTON TEST
The Jacques Self Test Button (STB) – a call button that allows for the testing of the push button
mechanism, acoustics and data communications remotely whereby diagnostic tests are logged and
recorded on the system controller. Any tests reporting a test fail triggers an alarm within the system.
REPORTING & LOGGING
Jacques systems provide complete event logging of all call activity and fault conditions for incident
reporting or maintenance. The results from intercom self-acoustic testing of the speaker and microphone
is recorded. The reporting of tamper alarms, activated if an intercom device has been damaged, pulled
from the wall or impacted upon allows for a timely response from the maintenance team.
CONFIGURABLE EVENT TRIGGERS
The system can be configured to allow for the triggering of events in conjunction with an action
performed in the intercom system. Event triggers include (but are not limited to) CCTV switching, light
on/off switching, door/gate/boom gate release, pre-recorded message announcements, night switching
(call diversion relating to hierarchy, based on time of day) and bell or warning alarm scheduling.
www | jacques.com.au
|4
HIGH LEVEL INTERFACES
Operating via HLI the system passes full intercom master functionality to the client application which includes
receiving endpoint status changes, call notifications including basic and advanced call handling functions. It allows
the third party system, to control the intercom and/or PA system through their system. Additionally, Jacques system
reports and intercom log data is passed onto the HLI partner for review, for monitoring and maintenance purposes.
Audio and video integration allows for prison facilities managers to listen and see, ensuring a 360 degree perspective
on a situation. In high level CCTV integration applications a 3rd party camera feed is automatically initiated and video
is displayed when a call is triggered at a Jacques intercom terminal.
SIP INTERFACE
Jacques SIP software module allows for integration of the Jacques communication system with compatible digital
telephony systems such as Avaya IP Office 500, Cisco Call manager, Asterisk and others. The SIP trunk allows for
an unlimited number of concurrent calls between the phone system and Jacques system.
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ULTIMATE RELIABILITY
System reliability is vitally important in secure facilities. As such Jacques offers
ultimate system reliability via our high availability packages. Prisons can operate
a redundant controller set up with automatic controller switch-over or they can
operate our distributed server framework whereby a secondary controller may
take control of their sub networks should connectivity to the primary controller
be lost. High availability configuration eliminates single points of system
failure ensuring system robustness and the continued reliability demanded in
corrective facilities environments.
REDUNDANT CONTROLLERS DIAGRAM
IP Controller A
Any Jacques IP
Communication System
Intercom
Terminal
Ethernet Network
Configured for QoS
USING REDUNDANT CONTROLLERS
• Controller A carries the normal system traffic load.
During normal operation the protocol between these
controllers ensures that the database in controller A
is mirrored in controller B
• If controller A fails, then traffic load is automatically
carried by controller B.
IP Controller B
• When the issues with controller A are resolved, the
traffic load should be manually switched back to
controller A
Master
www | jacques.com.au
Note: Controllers A & B can be located anywhere on the
network, so physical/environmental risks can be reduced.
Controllers operate in hot standby mode.
|6
System reliability is
vitally important in
secure facilities.
DISTRIBUTED NETWORKS DIAGRAM
Primary IP Controller
Connection Lost
Ethernet Network
Configured for QoS
Building/Site 1
*
Building/Site 2
Ethernet Network
Configured for QoS
*
Ethernet Network
Configured for QoS
Master
Intercom
Terminal
Master
Intercom
Terminal
Secondary IP Controller
NORMAL
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|7
NON CONTACT VISITS SYSTEM
Jacques Non-Contact Visits System (NCV) allows prison visitors to clearly communicate with individual inmates
while maintaining no physical contact. Separated by a glass or Perspex barrier, visitors and inmates are able to
communicate using a pair of intercom terminals (hands-free or handset options available) on either side, without
allowing physical contact. The system simultaneously records all conversations between visitors, inmates and
operators. Communication over intercom booth pairs is supervised using the Non-Contact Visits System graphical
user interface (GUI) ensuring ultimate call control. The NCV GUI also facilitates group or single endpoint Public
Address (PA) announcements, intrude and instant playback of recorded audio files and call monitoring from any
master station within the network, ensuring a cooperative prisoner visiting environment.
Jacques NCV System allows
prison visitors to clearly
communicate with individual
inmates while maintaining no
physical contact.
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NCV SYSTEM DIAGRAM
Controller
Digital Audio
Recorder
DAR
PC Master
Graphical User Interface
Public Address
Ethernet Network
Configured for QoS
Unlimited*
Unlimited*
Handset to Handset Booth
Intercom to Intercom Booth
Intercom to Handset Booth
Unlimited*
Unlimited*
Unlimited*
Non-Contact
Visit Intercom
Non-Contact
Visit Intercom
Non-Contact
Visit Intercom
Non-Contact
Visit Handset
Non-Contact
Visit Handset
Non-Contact
Visit Handset
*Virtually unlimited. Dependent on server configuration and network bandwidth.
CONTACT VISITS SYSTEM
The Jacques Contact Visit Systems allows for the covert monitoring of prisoner communication discretely from within
a common environment. In prisoner communal seating areas such as the mess hall or in public and prisoner meeting
rooms (allowing contact) monitoring, recording and intruding on conversations between parties may be required
to ensure prisoners uphold a level of law-abiding behavior. Often covert monitoring devices are concealed within
each table and perform ‘listening’ functions. Management of the CV system is via a dedicated Contact Visits system
Graphical User Interface (CV GUI) and is used by the supervising authority to perform various covert monitoring
functions including monitoring/listening
www | jacques.com.au
|9
Build your secure
facilities intercom
and public address
system following
these simple steps
SECURE FACILITIES SYSTEM
Begin with an Ethernet Network
configured for QoS.
CONTROLLER & SOFTWARE
Choose one or more large system controllers
& software packages to manage your system
and offer the functionality you require.
MASTER STATION
Choose your master station(s). They can make
and receive intercom calls and make
public address announcements.
IPM-360 | PCC-650MX
INTERCOM TERMINALS
Choose your intercom terminals. They call
pre-defined master stations and can initiate
relays within your system.
VSL-3xx | VSL-351QS+ | VSL-341H
PA FUNCTIONALITY
Choose your Public Adddress components to
acheive the required functionality.
UAI-3B1 | Amplifiers | Speakers
ACCESSORIES
Choose your accessories. They provide additional
functionality to your system.
Panel Microphone
OPTIONAL EXTRAS
Customisation of Graphical User Interfaces (GUI)
and/or
Integration with CCTV & Access Control Systems
| 10
CONTROLLERS & SOFTWARE
SYSTEM CONTROLLER LARGE
JSC-5L | 51814, JSC-5L-AEC | 51815
•
IP controller, large, includes JCCP server software for
intercom devices to make and receive calls, more than 80
endpoints supported
•
Supports high definition audio
•
SATA hard drive
•
Segregated air-flow design for optimal unit cooling
•
Acoustic Echo Cancellation Software (JSC-5L-AEC only)
SOFTWARE
Software modules* manage key functionality of the system and can provide additional functionality. Choose software packages to
achieve system functionality requirements.
DAR
HIGH AVAILABILITY
Echo cancellation for full duplex communication
Software package
redundancy
Interface call audio to third party recording devices
(digital, SIP or analogue)
Stream background music/entertainment
intercom devices & PA speakers
through
required
to
achieve
system
Operate in active/standby conifguration
Ensures the backup system controller takes over all
services (should a hardware failure occur)
Monitors the state of both primary & secondary
controllers
EVENT CONTROLLER
INTERCOM REPORT SERVER
Provides simplified interfaces for the integration of
external systems & products
Detailed & accurate reporting of live system activities
Feature highly configurable rules to match system
events, simultaneous event triggers, alarms & offline
events
Standard handling of CCTV function
Dynamic view of events to monitor the system in real
time
Automatic/scheduled report generation, document
creation & distribution
Report viewing & access via a web browser
User access control with multi-level permission rights
& password protection
Search & filter functions ensuring useful information is
easily found
* Selection of software modules displayed in this brochure. Visit jacques.com.au for a complete list of software
www | jacques.com.au
| 11
MASTER STATIONS
PC MASTER STATION
IP MASTER INTERCOM STATION
PCC-650MX | 51669, PCC-650MXTS | 51720
IPM-360 | 51516, IPM-360H | 51533
PCC-650WIN | 51791, PCC-650WTS | 51857
IPM-360G | 51534, IPM,360GH | 51535
• Complete intercom call handling functions
• Make & receive intercom calls
• Complete public address functionality
• Make live & prerecorded PA announcements
• Make live and pre-recorded announcements
• Trigger intercom relays
• Broadcast tones, bells & alarms
• Visual display of call zones (unlimited number of zones
depending on controller)
• Selection and playback of recorded announcements
• Diagnostics and reporting
• Alarm notifications including device state
• Balanced audio output of mixed speaker/microphone audio for
call recording
• Options for gooseneck, handset and headset
• Full & half duplex communication options
• Power saving mode when not in use
• Touchscreen compatible interface
• Map, grid and database views
• Upload multiple site maps to suit application
• Customisable layout/functions
INTERCOM TERMINALS
CELL INTERCOM TERMINAL
VSL-351QS+ | 51703
www | jacques.com.au
•
Anti-ligature speaker hole design to prevent self harm in
security environments
•
Automated self testing button allows for the testing of the
push button mechanism, acoustics & data comms remotely
•
IP, Standard PoE powered (IEEE 802.3af) device with single
call button
•
Tamper detection and attempted device removal notification
•
Two configurable relays that can control lights, gate/door
access etc.
•
Water and vandal resistant
•
Results of all diagnostics are logged & recorded
| 12
INTERCOM TERMINAL
CELL INTERCOM W. CHANNEL SELECTION
VSL-351+ | 51612
VSL-354+ | 51613
•
4 buttons – Call, Auxiliary Channel (change radio
station), Volume up, Volume down
•
IP, Standard PoE powered (IEEE 802.3af) device
•
Tamper detection and attempted device removal
notification
•
Two configurable relays
•
Water and vandal resistant
•
Results of all diagnostics are logged & recorded
Versitile IP audio intercom terminal
•
Standard PoE powered (IEEE 802.3af)
•
Two configurable relays
•
Tamper detection & attempted device removal
notification
•
Automated testing of speaker & microphone
•
Single call button
•
Water and vandal resistant
UNIVERSAL AUDIO INTERFACE
UAI-3B1 | 51196, UAI-3E1 | 51195
PA FUNCTIONALITY
•
Public address interface for zone control
•
Interface between Jacques’ IP system & analogue devices
such as a building’s amplifier and PA system
•
Interface between Jacques’ 650 and 550 systems (hybrid)
PANEL MICROPHONE
ACCESSORIES
www | jacques.com.au
•
MWM-7C1/P | 51157
•
Surface mounted microphone with balanced, line level
output
•
Used for recording audio, covert monitoring, audio input
for CCTV cameras
•
LED indicator for activity feedback
| 13
Jacques is proud to have
completed many national
and international secure
facilities projects.
PROJECT REFERENCES
AUSTRALIA
• Acmena Juvenile Justice Correctional
Centre
• James Nash House
• Wolston Woman’s (SEQW)
Correctional Centre
• Kalgoorlie Courthouse
• Woodford Correctional Centre
• ACT Youth Detention Centre
• Lidcombe Juvenile Justice Centre
• Adelaide Remand Centre
• Long Bay Correctional Centre
• Woomera Reception and Immigration
Centre
• AMC - Canberra Prison
• Lotus Glen Correctional Centre
• Arthur Gorrie Correctional Centre
• Maryborough Correctional Centre
• Bandyup Women’s Prison
• Mary Hutchinson Womens Prison
• Barwon Prison
• Melbourne Juvenile Justice Centre
• Baxter Detention Centre
• Mildura Courts
• Bidura Juvenile Justice Correctional
Centre
• Mobilong Prison
• Borallon Correctional Centre
• Brisbane City Watchouse
Christmas Island
• Northern Territory Prison
• Numinbah Correctional Centre
• Brisbane Law Courts
• Orana Juvenile Justice Correctional
Centre
• Brisbane Magistrates Courthouse
• Parklea Correctional Centre
• Brisbane Police Headquarters and
Watchouse
• Perth CBD Courthouse
• Brisbane Reception Centre
• Brisbane Youth Detention Centre
• Bunbury Prison
• Capricornia Correctional Centre
Queensland
• Casuarina Prison
• Pontville Immigration Detention Centre
• Reiby Juvenile Justice Centre
• Ravenhall Prison
• Risdon Prison Tasmania
• Riverina Juvenile Justice Correctional
Centre
• Yongah Hill Immigration Detention
Centre
INTERNATIONAL
• Afghanistan Prison
• Auckland Region Women’s
Corrections Facility
• Bentong Prison
• Christchurch Men’s Correctional
Centre
• Cyprus Prison
• Dubai Central Prison
• Ijok Prison
• Johor Bahru Prison
• Maldives Prison
• Melaka Prison
• Northlands Correction Centre
• Papaua Remand Centre
• Penang Prison
• Perlis Prison
• Cavan Youth Correction Centre
• Sir David Longland (SDL) Correctional
Centre
• Cessnock Juvenile Justice
Correctional Centre
• South East Queensland Correctional
Precinct
• Christmas Island IRPC
• South Cost Correctional Centre
• Trengganu Prison
• Cobbham Juvenile Justice
Correctional Centre
• Southport Watchouse
• Wiri Prison
• Townsville/Cleveland Youth Detention
Centre
• Youth Just Facility Auckland
• Dillwynia Correctional Centre
• DIMIA Detention Centre Darwin
• Wacol Youth Detention Centre
• Eastern Goldfields Regional Prison
• Warrnambool Courts
• Immigration Detention Centre on
• Wolston Men’s Prison
• Rimutaka Correction Centre
• South Africa Prison
• Sungai Buloh Prison
| 14
SYSTEM SPECIFICATIONS
IP
SYSTEM CAPACITY
Intercom Stations
Unlimited*
Master Stations
Unlimited*
Stored Announcements
Unlimited*
Call Queue Size
Unlimited*
Groups
Unlimited*
Simultaneous Conversations
Unlimited*
Audio Communication Between any
endpoint
Auxiliary Channels
Yes +
16 (typically up to 4 live captured sources)
AUDIO CHARACTERISTICS
Frequency Response
200 Hz - 7 kHz ± 3 dB
Transmission Format
Real-Time Transport Protocol (RTP) Streaming
Digital Audio Format - Voice
A-law compressed PCM 16 kHz sampling rate
Audio Streaming Bandwidth
128 kb/s one way, 256 kb/s full duplex
Acoustic Echo Cancellation
Yes
VIDEO CHARACTERISTICS
Multi-Standard Video Codec
MPEG-4 part 2, simple profile; H.264 baseline profile; H.263 part
3
Video Streaming Bandwidth
500 kb/s - 6 Mb/s
CALL HANDLING
Call Topologies
Intercom/hierarchical/peer/public address/zoned
Call Priorities
256 priority levels
Call Features (Basic)
Auto-answer, hold, forward, diversion, directory, group call,
caller-ID, bridged call appearance
Call Features (Specialised)
Isolate nuisance callers, covert monitor, dynamic group call,
stored announcements, master call, remote mode, priority
queuing, selective answer of call waiting
NETWORK
Addressing
TCP/IP IPV4, static or dynamic (DHCP)
Interface Media
IEEE 802.3 10/100 Mb/s Ethernet
Standards
IEEE802.1P LAN Layer 2 prioritisation
IEEE802.1Q Virtual LAN
RTP - Real-Time Transport Protocol (RFC3550/3551)
TOS - IPV4 Type of Service (RFC791)
DTMF - RTP payload for DTMF digits (RFC2833)
Multicast - IP Multicasting (RFC1112)
Diffserv - Differentiated Services (RFC2474/2475)
NTP - Network Time Protocol (RFC1305)
IGMPv2 - Internet Group Management Protocol v2 (RFC2236)
DHCP - Dynamic Host Configuration Protocol (RFC1531)
CABLING
Power Input/Ethernet
4 pair UTP CAT-5/5e/6, multi-strand, 24 AWG - max. 100m
*Dependent on server configuration and network bandwidth
+Dependent on system configuration and permissions granted
www | jacques.com.au
| 15
ADDITIONAL RESOURCES
ARCHITECTS AND ENGINEERS SPECIFICATION
PRISON IP INTERCOM AND PUBLIC ADDRESS SYSTEM
2017
www | jacques.com.au
IP Secure Facilities Communication System
Prisons & Correctional Facilities Whitepaper and Project References
p | +61 7 3846 8400
e | [email protected]
www | jacques.com.au
JSD-0121 | March 2017
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