Stone NT310 Laptop - Knowledgebase
Table of Contents
Table of Contents
1
Laptops, Netbooks and Tablets
3
Frequently Asked Questions (FAQ)
4
How can I Clear a TPM module or Recover from Authorisation Lockout?
5
How can I Enable or Disable Bluetooth devices from the command line in Windows?
13
How to change the DMI information on a N120, NT210-H, NT308, NT309, NT310 or NT310-H
Notebook
14
How to change the DMI information on a Stone N108 Netbook
15
How to change the DMI information on a Stone NT303 or NT307 Notebook
16
How to Identify which USB ports are USB 3.0 ports on a Stone Computers System
17
How to Obtain the Serial Number of your Computer
18
How to Update the BIOS on the Stone Classmate 3 (TL10ie)
19
How to Update the BIOS on the Stone NT210-H Laptop
22
How to Update the BIOS on the Stone NT310 Laptop
23
How to Update the BIOS on the Stone NT310-H Laptop
24
How to Update the BIOS on the Stonebook Pro or Stonebook Lite Laptops
25
I have installed a 3G Card and inserted a SIM card - why isn't it detected in Device Manager?
I need to extend the battery life on my Stone Computers laptop as I am planning to travel. 26
Is this possible?
27
I'm using Windows 7 64-bit. I have Internet Explorer installed. Should I use the 64-bit version
that's available?
28
Is my Stone PC 64-bit compatible? What are the benefits?
29
My Laptop or Tablet Battery does not Last as Long as it Used To - Is it Faulty?
30
Notebook Chargers - Notes on the use of third party chargers and diagnosing problems
31
Stone Notebook BIOS Passwords Explained - Supervisor, User and Boot
32
What is a Dead Screen Pixel? Is it covered under Warranty?
33
What is Flight Mode? Why doesn't the wireless LAN indicator work on my laptop?
34
Where can I get an updated system BIOS for my Stone system? Do I need to update my
BIOS?
35
Installation, Drivers and Software
36
Automatic Driver Deployment Utility for Windows XP
37
Can I Upgrade to Windows 10 on a Stone Classmate 3?
38
I created a Windows image with the BIOS configured to IDE mode. How can I move to an
AHCI system?
39
Removing the Intel Graphics Tray Icon and Hotkey Program as Part of a Deployment
41
Stone Classmate 3 Firmware Features - Information for Installing an Operating System and
Using Disk Imaging Software
44
Stone Classmate 3 User Manual
47
Stone Classmate 4 User Manual
48
Stone N120 User Manual
49
Stone N130 User Manual and Hotkeys
50
Stone NT203-LV3 User Manual
51
Stone NT210-H User Manual
52
Stone NT305-Pro User Manuals
53
Stone NT308 User Manual
54
Stone NT310 User Manual
55
Laptops, Netbooks and Tablets
1
Stone NT310-H User Manual and Hotkeys
56
Stonebook Mini M10A - How to Update the EC Firmware
57
Stonebook Mini User Manual and Hotkeys
59
Stonebook Pro / Stonebook Lite - How to Update the EC Firmware
60
Stonebook Pro / Stonebook Lite User Manual, Hotkeys and Windows 7 Drivers
63
Where is my Windows 8 Product Key or COA?
64
Windows 10 Compatibility List for Stone Branded Products
65
Troubleshooting
66
Basic DOS Commands for BIOS Pens and Window Preinstallation (PE) Environment
67
Crucial M4 Solid State Drive - SSD - Unresponsive or Not Reliably Detected
68
How to Create a "DOS" Bootable USB Pen Drive for Updates or Troubleshooting
72
How to Fix Missing Reset and Refresh Options in Windows 8
73
How to Fix: The trust relationship between this workstation and the primary domain failed 74
How to Recover Windows to the factory state
75
How to repair the boot sector or boot configuration database (BCD) of a system that has been
imaged but wont boot
76
How to Resolve Windows Update Error 0x8024402F
77
How to Troubleshoot Machines that fail to start Windows
78
I have a Stone NT310 / NT310-H Laptop, and it keeps Beeping. How do I Solve this?
80
Installing Symantec Endpoint Encryption (SEE) with Virtual PC Health Check
84
Intel i217-LM LAN Controller Problem on 8 Series Systems - Risk of Broadcast Storm /
Network Denial of Service
85
Realtek LAN Controller Problem on 8 Series Systems - LAN Reports not Connected, Is
Missing, or no Traffic
87
SCCM Deployment: The computer restarted unexpectedly or encountered an unexpected
error
89
Should I use a passive Display Splitter to use Dual Display from a Single Port?
90
Slow wireless performance on Intel Atom Based systems
91
SMART Board Software Causes Intermittent loss of Keyboard and/or Mouse on System Start
Stone Classmate 2 (N109RV) - How to resolve KMS Activation not working
9392
Stone N120 Netbook - Wireless Network may not be available during Domain Logon
94
Stone N120 Netbook - Wireless Network not found, Poor Signal or Intermittent Connection 97
Stone NT310 - Slow Caps Lock Refresh Rate or Missing Keystrokes
98
Stone NT310 Laptop - Hotkey / On-Screen Display Utility Crashes on Installation or Startup
Stonebook Pro / Stonebook Lite - Airplane Mode Not Working, or Keeps Switching Off and 100
On
101
USB 3.0 Controller Driver Issues and Work Around Summary
102
Why does the VLC Player Video on my Projector Flicker, or Look Poor?
104
Windows Cannot be Installed to this Disk - How to Fix Problems after switching between UEFI
and Legacy BIOS Modes
105
Wireless Guide 1: Troubleshooting signal problems such as low signal strength
107
Wireless Hints and Tips
109
Intel 7260 Wireless Adapter Intermittently Disconnects from Wireless Network
110
Laptops connected to a Radius or Authenticated Wireless System Loses its Wireless
Connection on Resume from Sleep
113
Using a Laptop in a Domain - Improving the Reliability of Wireless Connections on Windows
7
115
Laptops, Netbooks and Tablets
2
Laptops, Netbooks and Tablets
Laptops, Netbooks and Tablets
3
Frequently Asked Questions (FAQ)
Laptops, Netbooks and Tablets
4
How can I Clear a TPM module or Recover from Authorisation Lockout?
Scenario
TPM Modules can become locked when too many incorrect PIN attempts are made to access the information stored on the module. The number of failed attempts before
lockout will vary depending on the TPM version (1.2 or 2.0) and in the case of TPM 2.0, the policies configured in the operating system.
If your system has TPM 2.0, then by default you need to wait 2 hours after lockout before re-attempting the correct pin, or wait 64 hours for the pin attempts to be
completely forgotten.
If you have replaced the motherboard in your Bitlocker protectedsystem and the new motherboard arrives with TPM provisioned, you maybe locked out from TPM as you
will likely not know the PIN, or you may not be able to re-provision the TPM for re-use.
When Locked Out
If you are locked out, you cannot enter the correct pin toremove the lockout. You then have three options:
Wait for the lockout duration to end
Remove the Lockout - Use TPM.MSC to Remove the Lockout
Clear the TPM
When TPM is Unusable
When you can't take ownership of the TPM module or provision the TPM Module for use, follow these options:
Check that you don't have manufacturer TPM drivers installed (always use generic Microsoft TPM software).
In the case of Windows 7 x64 and TPM 2.0, make sure you are running the BIOS inUEFI mode.
If you have replaced the motherboard, ensure that the motherboard BIOS is up to date.
Clear the TPM
Removing the Lockout
You will need theTPM owner password or owner password file (.TPM). If you have protected your system with Bitlocker and cannot boot the system to get
TPM.MSC, then you will need to boot the system from an alternative, non-encrypteddrive.
Open MMC and select TPM Management for the Local Computer?
??
Click on Reset TPM Lockout.
Laptops, Netbooks and Tablets
5
?Provide the TPM owner password or password file (.TPM)
Clearing the TPM
Use these methods:
To get around a TPM module which has been locked out from too many incorrect PIN attempts, and you don't want to wait for the lockout period to end or you don't
have the owner password / password file.
Or with a TPM module which cannot be re-provisioned, for example after a motherboard replacement.
Note: Bear in mind that this will delete the cryptographic information in the machine and you will lose the encrypted data, including any user data or documents stored on
a Bitlocker protected drive.
Clearing the TPMcan be done one of four ways, each of which increase in complexity. Always log on with local Administrative rights before using these instructions.
1.
2.
3.
4.
Clearing the TPM
Clearing the TPM
Clearing the TPM
Clearing the TPM
Using the BIOS
Using MMC
Using the MMC after setting the Windows TPM AuthorisationLevel
Using the MMC after Enabling Blocked TPM Commands
1. Clearing the TPM Using the BIOS
In the BIOS, usually under the Security section, use the option to clear the TPM.
This action cannot be reversed and will result in the loss of any encrypted data - for example, you will then need to reimage the machine and re-encrypt the drive.
2. Clearing the TPM Using MMC
If your BIOS does not have the option to clear the TPM, then you will need to clear the TPM using Windows.
Open MMC and select TPM Management for the Local Computer
Select Clear TPM...
Click on Restart when prompted
Laptops, Netbooks and Tablets
6
When the system reboots you will be prompted to ensure that you want the TPM cleared.
3. Clearing the TPM Using the MMC after setting the Windows TPM AuthorisationLevel
Attempting to clearing the TPM without making any other Windows changes first, as in Step 2., may not be successful. This is because some versions of Windows have
safeguards to prevent the accidental erasure of cryptographic information.
The first change to make if Step 2. is not successful is to change the Windows TPM Delegation Level.
Check the Delegation Level by running get-tpm from inside an Administrative PowerShell prompt.
Not that the default ManagedAuthLevel is Delegated. This needs to be changed to Managed.
This needs to be done using Group Policy (if this setting has been administered centrally), or using the Local Policy Editor
To make the change using the Local Policy Editor, first run gpedit.msc
Browse to Computer Configuration > Administrative Templates > System > Trusted Platform Module Services.
Laptops, Netbooks and Tablets
7
Double click on the setting Configure the level of TPM owner authorization information available to the operating system.
Change the setting from its default of Not Configured, to Enabled.
Then, in the options, change the Operating system managed TPM authentication level to Full.
Then click on OK.
Policy changes need to be applied to the system. To do this, from an Administrative command prompt, type GPUPDATE /FORCE
You can now check that the Managed Authorisation Level has taken effect, by running get-tpm again from the Administrative Powershell prompt.
Laptops, Netbooks and Tablets
8
Now re-attempt clearing the TPM using the MMC as in Step 2.
If this method is successful, if you carry on using the same installation of Windows, you should then change the TPM owner authorization Policy back to Not
Configured, to allow the default ofDelegated to take effect.
Note: In the above screenshot, the TPM is not reported as locked out. If you are unable to provision a new TPM, the TPM may be an indeterminate state where is it not
locked, but cannot easily be cleared unless you use the additional instructions in Steps 3 or 4.
4. Clearing the TPM Using the MMC after Enabling Blocked TPM Commands
Windows by default blocks the use of some TPM commands to prevent abuse. If the instructions in Step 2 do not work, you may need to de-restrict the TPM commands
that can be used.
Using MMC, open TPM Management for the Local Computer.
Double click on TPM Management on Local Computer, to get to Command Management.
Click on Command Management and confirm that some or all TPM commands are blocked from use.
To enable the blocked commands, you will need to make changes either Group Policy (if your settings are centrally administered) or through the Local Policy.
To get to the Local Policy, run gpedit.msc
Browse to Computer Configuration > Administrative Templates > System > Trusted Platform Module Services.
Laptops, Netbooks and Tablets
9
?
Double clickon Ignore the default list of blocked TPM commands, and change it from the default setting of Not Configured, to Enabled.
Do the same for Ignore the local list of blocked TPM commands - change this to Enabled.
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10
You should now have three settings configured, as below.
Again, update the local policy usage by running GPUPDATE /FORCE from an Administrative command prompt.
Check that all TPM commands are now available.
To do this, go back to theTPM Management MMC.
Under Command Management, click Refresh on the right hand side.
Confirm that all commands are now Allowed.
Laptops, Netbooks and Tablets
11
Re-attempt Clearing the TPM usingStep 2.
If this method is successful, if you carry on using the same installation of Windows, you should then change the settings of Ignore the default list of blocked
TPM commandsand Ignore the local list of blocked TPM commandsback to Not Configured.
Applies to:
All systems with TPM 1.2 or 2.0
Laptops, Netbooks and Tablets
12
How can I Enable or Disable Bluetooth devices from the command line in Windows?
Enabling or Disabling Devices from the Command Line
It is possible to Enable or Disable devices from the command line using the Microsoft Devcon utility. This simulates device manager functionality.
The sample scripts attached will enable or disable all bluetooth devices from the following Intel wireless adapters:
Intel®
Intel®
Intel®
Intel®
Intel®
Intel®
Centrino®
Centrino®
Centrino®
Centrino®
Centrino®
Centrino®
Wireless-N 2230
Advanced-N 6235
Wireless-N 135
Wireless-N 1030
Advanced-N 6230
Wireless-N 130
Instructions
As the devcon utility is not redistributable you will need to download this from Microsoft:
1. Download the Devcon packagefrom hereto your Desktop or Downloads folder.
2. Extract the Devcon package by double clicking on the download. Extract the files to a sub-folder called "devcon extracted". Then copy the "devcon.exe"file from
the i386 subfolder inside "devcon extracted".
3. Paste the devcon.exe file into a new working folder called "BTutilities"
4. Download the "enable ordisable devices.zip" file attached to this article and extract the contents into "BTutilities"
5. Modifythe enable_BT.cmd and disable_BT.cmd files to include any additional device IDs that you might need.
6. Make the "BTutilities" folder available over the network, and test it.
7. You may be able to deploy this utility using group policy but bear in mind that any device manager operations, including those called by the Devcon utility, may
require Administrative rights.
Note:If you deploy this utility using group policy please test it thoroughly to ensure that the script does not distrupt your user'sexperience.
Applies to:
The utilities attached can be used for any device ID or IDs, however the specific devices controlled by the example script attached are the Intel bluetooth
controllers included in their Mini-PCI wireless cards up to July 2013.
Laptops, Netbooks and Tablets
13
How to change the DMI information on a N120, NT210-H, NT308, NT309, NT310 or NT310-H Notebook
Changing DMI Strings
Some of the DMI strings in the Intel desktop board BIOSes can be changed using the utilty attached to this article. To run the utility, you will need a Windows 98SE
bootable USB pen drive.
1.
2.
3.
4.
5.
Make the USB pen drive command prompt bootable.
Disable UEFI boot in the BIOS, if enabled.
Extract the utility to the pen drive.
Boot the system from the pen drive (use the F10 option to get the boot menu).
Run DMI.BAT
The following strings will be prompted for:
System serial number (this should be the serial number on the Stone serial number sticker).
Bay Number (normally this is not used; Stone systems may have a QC tracking number here).
Chassis Asset Tag (this should be used for the end-customer asset tag number).
?This DMI utility will also program "OEGStone" into the BIOS as a manufacturer string.
And lastly:
6. Start the system back up and re-enable UEFI boot in the BIOS if it was previously enabled.
Applies to:
Stone / Clevo notebook models N120, NT210-H, NT308, NT309, NT310 and NT310-H
Laptops, Netbooks and Tablets
14
How to change the DMI information on a Stone N108 Netbook
Changing DMI Strings
Some of the DMI strings in Stone N108 Netbooks can be changed using the utilty attached to this article. To run the utility, you will need a Windows 98SE bootable USB
pen drive.
1.
2.
3.
4.
Make the USB pen drive bootable.
Extract the utility to the pen drive.
Boot the system from the pen drive (use the F10 option to get the boot menu).
Run DMI.BAT
The following strings will be prompted for:
System serial number (this should be the serial number on the Stone serial number sticker).
Bay Number (normally this is not used; Stone systems may have a QC tracking number here).
Chassis Asset Tag (this should be used for the end-customer asset tag number).
?This DMI utility will also program "OEGStone" into the BIOS as a manufacturer string.
Applies to:
Stone / Clevo Netbook model N108 (NOTCHA-241)
Laptops, Netbooks and Tablets
15
How to change the DMI information on a Stone NT303 or NT307 Notebook
Changing DMI Strings
Some of the DMI strings in the Intel desktop board BIOSes can be changed using the utilty attached to this article. To run the utility, you will need a Windows 98SE
bootable USB pen drive.
1.
2.
3.
4.
Make the USB pen drive bootable.
Extract the utility to the pen drive.
Boot the system from the pen drive (use the F10 option to get the boot menu).
Run DMI.BAT
The following strings will be prompted for:
System serial number (this should be the serial number on the Stone serial number sticker).
Bay Number (normally this is not used; Stone systems may have a QC tracking number here).
Chassis Asset Tag (this should be used for the end-customer asset tag number).
?This DMI utility will also program "OEGStone" into the BIOS as a manufacturer string.
Applies to:
Stone / Clevo notebook model NT303 or NT307
Laptops, Netbooks and Tablets
16
How to Identify which USB ports are USB 3.0 ports on a Stone Computers System
Stone Computers systems USB 3.0 ports can be recognised by the blue colour of the USB port connector. This is an industry standard. Use the USB 3.0 ports to take
advantage of much faster data transfer rates compared to USB 2.0, when used with devices that support this standard.
Note: USB 3.0 ports are backwards compatible with USB 2.0 devices, and vice-versa. To get the best performance from your devices, always plug USB 3.0 capable
peripherals into USB 3.0 ports.
Applies to:
All Stone PCs and laptops from 2011 that include USB 3.0 controllers (6 Series chipsets and later).
Laptops, Netbooks and Tablets
17
How to Obtain the Serial Number of your Computer
The Serial Number
When logging a support call with Stone Computers Service helpdesk, one of the details that we need to identify the machine is the Serial number.
This is usually found on a silver Stone sticker (underneath the bar code) on the case. For any reason this number has become faded over time due to use, you are able to
access it through the command line as below.
How to Retrieve the Serial Number from the Motherboard
These steps are designed for a system administrator, or for customers which have local administrator rights. If you do not have the permissions to add programs or make
changes to your system, you may need your administrator to carry out these instructions for you:
Steps:
Open an Administrative Command prompt
Type wmic bios get serialnumber and then press Enter
This will then query the bios for the system serial number and return it in the command line.
Tip: Alternatively, use the Stone WMI tool to get the serial number as well as other additional BIOS information, including BIOS version and UUID.
Applies to:
Stone branded Desktop and Laptop systems
Laptops, Netbooks and Tablets
18
How to Update the BIOS on the Stone Classmate 3 (TL10ie)
BIOS Updates
Important: The instructions in this article are for advanced users only, or experienced IT personnel. It is not recommended to perform a BIOS update on your Classmate
3 unless you have a specific issue which can only be rectified by a BIOS update. If you require assistance with any issue, please contact our support team first.
As of November 2014, there is now a BIOS update available to support the new USB 3.0 / Gigabit LAN Adapter, CABUSB-224. This is version 1.04. (This is seperate to
the previous update for the touchscreen firmware for early units - see related articles - however the update for the touchscreen is not related to the main BIOS).
Overview
The original BIOS 1.00 (dated 2014.0606) was shipped on systems until the end of November 2014. To flash the latest BIOS 1.04, an intermediate BIOS version 1.02
must be installed first.
To perform the flash, the EFI System Partition must be present on the hard drive. This means that the hard drive/SSD/flash module must be fitted and working before the
BIOS can be updated. Once you have an EFI system partition, the BIOS update(s) can be performed either in the EFI Environment or the Windows PE Environment.
BIOS 1.04 has an optional dock firmware update ("dock_V106"). This firmware update is only applicable to the original dock models which use an orange power connector.
This update can only be done in Windows PE or full Windows. It cannot be done inside EFI.
Additionally, BIOS 1.04 has an optional tablet EC firmware update ("Tablet_V106"). This can be applied to any model that was shipped before December 2014. This
update can only be done in EFI. It cannot be done inside Windows or Windows PE.
Initial Steps (Assuming BIOS 1.00 is currenly installed)
Download the BIOS 1.02 file and extract it to a FAT32 formatted USB pen drive or a folder on your Windows PE boot pen drive.
Connect the AC Adapter and power on the system.
Use Windows Disk Manager to determine if the system has an EFI System Partition (ESP). If does not, for example if the chassis is new or the system has been
completely erased, you will not have an ESP partition and one will need to be created. If the system still boots a Stone factory software image, the ESP partition
should be present.
Tip: If you have the Classmate 3 Windows PE boot pen drive, it may be a good idea to store the BIOS update files in a directory on this pen drive. This way, if you have
to use the Windows PE boot to create the EFI System Partition (ESP) you can then proceed with the flash process as soon as you have finished making the partition.
Once you are sure an EFI System Partition is present:
Option 1: Flash From Within Windows
This option is quickest if the system is already booted into Windows or Windows PE.
If you have just created the ESP and are still in the Windows PE Command prompt, run WINFLASH.BAT to start the update process from within the Windows PE
command prompt. Remember to use the CD command to change to the drive and folder containing the updates (for example, CD /d C:\Flash)
If you have booted Windows or Windows PE, open an Administrative Command prompt and run WINFLASH.BAT
Reboot the system
Repeat the process using BIOS 1.04.
Flash the BIOS 1.04 V106 Dock update if the dock has an orange power connector. Simply run the EXE as an administrator. If the dock does not have an orange
power connector, this update is not required.
Flash the BIOS 1.04 Tablet V106 update - this will need to be done in EFI. Run FEC.NSH.
Note: The BIOS flash process is completed after a system reboot.
Option 2: Flash from the EFI Shell
This option is quickest if you don't have an Administrative logon to the copy of Windows that is installed, or don't want to wait to boot full Windows. Again, the EFI System
Partition needs to be present. If you have the EFI System Partition, when you boot to the EFI Shell the pen drive will be available as FS1:. If you do not have an EFI
system partition the only drive available to you will be FS0:, and you will need to create the EFI System partition using a bootable Windows PE drive.
With the USB key containing the update plugged into the USB port, power on the notebook
Immediately from power on, tap the F11 key to get the boot menu
Choose the option to boot the Internal Shell.
Type in FS1: <enter> to change the Shell prompt to select the USB pen drive you have inserted.
If this doesn't work, type in MAP -R<enter> to attempt to scan for devices again, and then try FS1:<enter> again.
If this still doesn't work, try the pen drive in the other USB slot, or try a different USB pen drive.
Type Shellflash to start the flash process.
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Once the flash is complete, repeat the process using BIOS 1.04.
Flash the BIOS 1.04 V106 Dock update if the dock has an orange power connector. This will need to be done in Windows - simply run the EXE as an administrator.
If the dock does not have an orange power connector, this update is not required.
Flash the BIOS 1.04 Tablet V106 update - this will need to be done in EFI. Run FEC.NSH.
Note: The flash process is completed after a system reboot.
If the Flash Process Fails
If you get an error message about ESP, or the flash process fails at the point of "Reading the file", you likely don't have an EFI system partition. Create the partition, and
repeat the flash process.
Other reasons for failure in flashing include already having the same BIOS installed.
Creating the EFI System Partition (ESP)
The EFI System Partition (ESP) is a reserved partition on the hard drive (which could be a mechanical or flash based drive) which some EFI tools, including BIOS update
utilities, can use to store code.
Note: Creating the ESP using the method below is recommended on systems that have no operating system, as the instructions below will erase the contents of the
hard drive.
Instructions
Stage 1 - Create Windows PE Media which includes Support for the Classmate
A specific download of Windows PE is available which includes support for the Classmate 3 Intel drivers, to allow the keyboard and mouse to function in the PE
environment.
On a system used for IT administration (for example, not the Classmate 3 itself) download the package which contains the image and the image writing program.
Extract the package.
Attach a blank USB pen drive of at least 2GB in size to the system.
Install the imaging program and then run it.
Select the .IMG file and the drive letter of the USB pen drive.
Click the Write button to write the image to the pen drive.
Stage 2 - Copy the BIOS Update Files to the Windows PE Pen Drive (optional)
Download the BIOS file and extract it to a folder on your newly created Windows PE boot pen drive.
Stage 3 - Boot the Unit and Create the ESP
Connect the pen drive prepared above to the Classmate 3.
Power the Classmate 3 on and immediately use the F11 key to get to the boot menu.
Laptops, Netbooks and Tablets
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Select to boot from your USB media
At the Windows PE command prompt, either run the create_esp.bat batch file in the create_esp subfolder from the Classmate 3 BIOS update (that you extracted
above) or, issue the following commands:
diskpart (the system will enter the diskpart context)
select disk 0
clean
convert gpt
create partition efi size=100
format quick fs=fat32 label="System"
exit
Remember: Creating the ESP above is a destructive process that will erase the contents of the first system hard drive.
Stage 4 - Run the Classmate 3 Windows Flasher
If you extracted the Classmate 3 BIOS update files to the pen drive, you can now re-attempt flashing. No reboot is required in-between creating the ESP and re-attempting
the flash.
Standard BIOS Downloads
Current BIOS
BIOS 1.00 0606 Original Stone Logo BIOS (this is the original shipping BIOS until November 2014).
BIOS 1.02 Intermediate BIOS (this BIOS must be installed before you can update to BIOS 1.04; this is not a Stone Logo BIOS so machines should not be left running the
BIOS).
BIOS 1.04 Stone Logo BIOS (includes "dock_v106" for docks which have an orange power connector, and "tablet_v106" - an EC update for all models shipped before
December 2014).
Combined BIOS Package 1.00 to 1.04 - All BIOSes and Firmwares (includes all of the above and the touchscreen update for early units with unresponsive touchscreens).
Applies to:
Stone Classmate 3 (NOTCHA-263 and NOTCHA-264)
Laptops, Netbooks and Tablets
21
How to Update the BIOS on the Stone NT210-H Laptop
How to Update the BIOS on the NT210-H Laptop
BIOS Updates are available for the Stone NT210-H Haswell based laptop.
Note:Please only update the BIOS if necessary. The BIOS should not be updated unless you are experiencing a specific issue which requires an update. This BIOS
update is designed to be used by Administrators. Contact Stone Support for further advice.
What you need to Perform the Update
Prepare a Windows 98SE DOS Bootable pen drive
Download the latest BIOS file (BIOS 1.03.07 / EC 1.03.06)
Steps
Extract thedownloaded file to the pen drive.
Ensure that the system to be updated is connected to the AC mains and also has a battery level of at least 20%.
Boot the system to be updated from the pen drive.
Run ECFLASH to update the EC Firmware.
Then shut the system down if it doesn't turn off automatically.
Boot the system up again and start it again from the pen drive.
Run the FLASHbatch file to flash the main BIOS.
Note 1: Do not attempt to use this BIOS update procedure inside a "DOS" box or command prompt inside another operating system. Always run all parts of the update
from a pure DOS boot.
?
Note 2:Always ensure that the laptop is connected to the mains and that the battery has at least 20% charge before attempting to perform the flash.
Applies to:
StoneNT210-HLaptop - NOTCHA-272
Laptops, Netbooks and Tablets
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How to Update the BIOS on the Stone NT310 Laptop
Security Advisory:In May 2017, Intel released details regarding acritical security issuepresent in some Intel business chipsets.
The product referenced on this page is impacted bythis security issue. Due to the age of the product, a BIOS patch or Management Engine update may not yet
be available. Please follow the mitigating actions highlighted here.
How to Update the BIOS on the NT310 Laptop
BIOS Updates are available for the Stone NT310 laptop which add support for Windows 8.1.
Note: Please only update the BIOS if necessary. The BIOS should not be updated unless you are experiencing a specific issue which requires an update. This BIOS
update is designed to be used by Administrators. Contact Stone Support for further advice.
What you need to Perform the Update
Prepare a Windows 98SE DOS Bootable pen drive
Download the the BIOS file that you need depending on which version of Windows you are running:
Windows 8 / 8.1:
Windows 8/8.1 BIOS, ME and EC Package
Beta Windows 8/8.1 BIOS, ME and EC Package with the Critical Battery Warning BeepsDisabled
Windows 7:
Windows 7 BIOS, ME and EC Package
Beta Windows 7BIOS, ME and EC Package with the Critical Battery Warning BeepsDisabled
Steps
Extract thedownloaded file to the pen drive.
Ensure that the system to be updated is connected to the AC mains and also has a battery level of at least 20%.
Boot the system to be updated from the pen drive.
Run ECFLASH to update the EC Firmware.
Then shut the system down if it doesn't turn off automatically.
Boot the system up again and start it again from the pen drive.
Run MESET.
The system should reboot. If it does not, reset the system.
Boot the system from the pen drive for a third time.
Run the FLASHME batch file to flash the main BIOS.
Note 1:Do not attempt to use this BIOS update procedure inside a "DOS" box or command prompt inside another operating system. Always run all parts of the update
from a pure DOS boot.
Note 2: Always ensure that the laptop is connected to the mains and that the battery has at least 20% charge before attempting to perform the flash.
As of 11/3/2014, when you have updated the BIOS you will have these new code versions installed:
BIOS 1.03.02 TRO
KBC/EC 1.03.01 (or 1.03.01ST with the Critical Battery Warning Disabled)
Applies to:
StoneNT310 Laptop - NOTCHA-256, NOTCHA-257, NOTCHA-261 and NOTCHA-262.
Laptops, Netbooks and Tablets
23
How to Update the BIOS on the Stone NT310-H Laptop
Security Advisory: In May 2017, Intel released details regarding a critical security issuepresent in some Intel business chipsets.
The product referenced on this page is not expected to be impacted bythis security issue.
(For more details regarding the security issue present in some versions of Intel Active Management Technology (AMT), Intel Standard Manageability (ISM) and Intel Small
Business Technology, see here.)
How to Update the BIOS on the NT310-H Laptop
BIOS Updates are available for the Stone NT310-H Haswell based laptop.
Note:Please only update the BIOS if necessary. The BIOS should not be updated unless you are experiencing a specific issue which requires an update. This BIOS
update is designed to be used by Administrators. Contact Stone Support for further advice.
What you need to Perform the Update
Prepare a Windows 98SE DOS Bootable pen drive
Download the latest BIOS file (BIOS 1.05.02 / EC 1.03.06)
Alternatively, a previousBIOS fileis available (BIOS 1.03.07 / EC 1.03.06)
A further previousBIOS fileis also available (BIOS 1.03.06TRO / EC1.03.04)
Steps
Extract thedownloaded file to the pen drive.
Ensure that the system to be updated is connected to the AC mains and also has a battery level of at least 20%.
Disable UEFI boot in the BIOS, if enabled.
Boot the system to be updated from the pen drive.
Run ECFLASH to update the EC Firmware.
Then shut the system down if it doesn't turn off automatically.
Boot the system up again and start it again from the pen drive.
Run the FLASHbatch file to flash the main BIOS.
When the flash has completed, shut the system down, if it does not shut down automatically.
Start the system back up and re-enable UEFI boot in the BIOS if it was previously enabled.
Note 1:Do not attempt to use this BIOS update procedure inside a "DOS" box or command prompt inside another operating system. Always run all parts of the update
from a pure DOS boot.
Note 2:Always ensure that the laptop is connected to the mains and that the battery has at least 20% charge before attempting to perform the flash.
Applies to:
StoneNT310-HLaptop - NOTCHA-260andNOTCHA-265.
Laptops, Netbooks and Tablets
24
How to Update the BIOS on the Stonebook Pro or Stonebook Lite Laptops
How to Update the BIOS on the Stonebook Pro or Stonebook Lite Laptops
A BIOS update is available for the Stonebook Pro and Stonebook Lite Skylake based laptops. This BIOS introduces UEFI support for Windows 7 installations. UEFI
support is required for TPM (2.0) functionality on these models with Windows 7, due to a Microsoft limitation.
Note: Please only update the BIOS if necessary. The BIOS should not be updated unless you are experiencing a specific issue which requires an update. This
BIOS update is designed to be used by Administrators. Contact Stone Support for further advice.
What you need to Perform the Update
You will need a copy of the BIOS file and then decide which one of the two methods to use, below. We recommend that you use the Windows 98SE DOS Bootable
Pen drive method, however a Windows Flash is also available.
Method 1 - Windows 98SE DOS Bootable Pen Drive
Extract the downloaded file to the pen drive.
Ensure that the system to be updated is connected to the AC mains and also has a battery level of at least 20%.
Disable UEFI boot in the BIOS, if enabled.
Boot the system to be updated from the pen drive.
Run the FLASH batch file to flash the BIOS.
Then shut the system down if it doesn't turn off automatically.
Start the system back up and re-enable UEFI boot in the BIOS if it was previously enabled.
Note: With this method, do not attempt to use this BIOS update procedure inside a "DOS" box or command prompt inside another operating system such as Windows 10.
Always run all parts of the update from a pure DOS boot.
Method 2 - Flashing from Within Windows 10
Login to the system to be updated as an Administrator.
Extract the downloaded file to C drive of the machine to be updated. Do not attempt to use the flash files from a network location.
Ensure that the system to be updated is connected to the AC mains and also has a battery level of at least 20%.
Open an Administrative Command Prompt.
Open the location containing the extracted files.
Run the WINFLASH batch file to flash the BIOS.
?This will automatically detect if you are running on x86 or x64 Windows and run the right flash utility accordingly.
Then shut the system down if it doesn't turn off automatically.
Always Note: For both methods, always ensure that the laptop is connected to the mains and that the battery has at least 20% charge before attempting to perform the
flash.
Applies to:
Stonebook
Stonebook
Stonebook
Stonebook
Pro P10A (n24_25ju) - NOTCHA-277
Pro P11A (n24_25ju) - NOTCHA-278
Lite L10A (n24_25ju) - NOTCHA-276
Lite L11A (n24_25ju) - NOTCHA-280
Laptops, Netbooks and Tablets
25
I have installed a 3G Card and inserted a SIM card - why isn't it detected in Device Manager?
Problem
I have a 3G card installed in my Stone/Clevo notebook and I have a compatible SIM card inserted, but the 3G card is not shown in Device Manager, preventing me from
using it to connect to the Internet.
How to Solve this Issue
It is possible that the 3G capability on the notebook is switched off, in a similar way that the Wireless Network adapter can be switched on and off by using a function (Fn)
key.
The 3G capability can be switched on and off using the key combination (Fn + -).
Note: You may be unaware that the 3G functionality can be switched on and off in this way, as there is no labelling on the keyboard to suggest this.
Applies to:
N1xx and NT3xx series products with 3G cards installed.
Laptops, Netbooks and Tablets
26
I need to extend the battery life on my Stone Computers laptop as I am planning to travel. Is this possible?
Answer
Stone Computers laptop systems support the latest power-saving techniques when manufactured to extend the battery life, or run-time. You will need to configure your
operating system to enable these technologies. Instructions for Microsoft Windows 7 are below.
Instructions
Click on the Start Symbol, and then click to go into Control Panel
Click on Hardware and Sound
Click on Power Options
Click on the Power Saver power plan to activate it. This will dim the screen slightly, and also reduce the laptop performance slightly to make it as efficient as
possible, to increase the battery run-time.
Note: We recommend during normal use that you use the Balanced power plan as this will provide optimum performance.
Applies to:
All Stone laptop products.
Laptops, Netbooks and Tablets
27
I'm using Windows 7 64-bit. I have Internet Explorer installed. Should I use the 64-bit version that's available?
We recommend you use the standard 32-bit version of Internet Explorer for the best experience.
For most purposes the standard (32-bit) version of Internet Explorer will perform perfectly.
While the 64-bit version of Internet Explorer can potentially use more system memory, you may find that some web page add-ons do not load or install using 64-bit
Internet Explorer.
Applies to:
Desktop and Laptop Products
Microsoft Windows
Internet Explorer
Laptops, Netbooks and Tablets
28
Is my Stone PC 64-bit compatible? What are the benefits?
All current Stone PC systems (with exception of some netbook and tablet products) are 64-bit Windows capable. 64-bit capable systems allow a 64-bit version of Windows
to address more memory, whereas traditional 32-bit systems were limited to 4GB of memory. If your system has more than 4GB of memory you will need to be running
64-bit Windows to take advantage of this increased capacity.
Note: Intel Atom based desktop products (as well as Atom based netbooks) are also only suported under 32-bit Windows, meaning that they cannot make use of more
then 4GB of system memory.
Applies to:
All desktop, laptop, netbook and tablet products.
Laptops, Netbooks and Tablets
29
My Laptop or Tablet Battery does not Last as Long as it Used To - Is it Faulty?
Stone Branded Laptops and Tablets Warranty Provision
Our branded laptops and tablets are available with some of the best service offerings available in the industry, including next business day service options for a length of
up to five years.
The batteries on Stone branded product are warranted for a maximum of three years. This protects you against manufacturing defects or outright battery failures (such as
the battery not being detected).
However, like most battery warranties today there are some limits or exclusions; these are based upon the technology used to produce modern batteries.
Reduction in Capacity Over Time
Lithium-ION (LI-ION) batteries do not suffer from the memory effect problem of earlier generations of battery technology. However, LI-ION batteries do suffer from loss of
original battery capacity over time. This is irrespective of the amount of use and irrespective of where or not the battery has been stored in a discharged (flat) or charged
state.
The amount of capacity loss varies, but on average it equates to between 20% and 30% of the original battery capacity per year.
This means that at the end of two years, for example, the battery capacity may have reduced in the amount of runtime available from between 40% and 60% from the
original level. This is the standard expectation of LI-ION battery capacity performance across the industry, and this is the reason that notebook batteries are now generally
classed as consumable items.
Reductions of battery capacity over time are not covered by the battery warranty.
What Can I do to Minimise the Reduction of Capacity?
To protect the battery as much as possible, protect the equipment from extremes of temperature, especially temperatures below freezing or above 30C. For example, do
not leave the equipment exposed outside, and do not leave the equipment in direct sunlight. Also avoid placing the equipment directly above or in contact with radiators or
other strong heat sources.
Other Recommendations: Always use the correct charger to charge the equipment. Replace any chargers which become damaged. If your laptop has a removable
battery is not going to be used for a period of time of more than 4 weeks, consider storing the laptop with the battery removed to prevent "dead" batteries - deeply
discharged batteries which will not respond to normal charges.
What Else Can I Do?
Customers that need long battery run times after two or three years of battery use may wish to consider buying replacement batteries. Your Stone Account manager will
be able to advise you on price and availability.
Tip: If you need to lengthen the amount of time your Windows based laptop or tablet can run on battery, consider changing the systems power plan to the "Power saver"
plan to maximise runtime.
Applies to:
Stone branded laptop and tablet products
Laptops, Netbooks and Tablets
30
Notebook Chargers - Notes on the use of third party chargers and diagnosing problems
Use of Third Party Chargers
Use of third party laptop chargers on Stone branded laptop products is supported but only when an appropriate charger is used. Use of a charger of the wrong rating or
connector may void your product warranty, and may cause product damage.
Guidelines on the use of Third Party Chargers
DO use a charger of the same voltage as the original charger. Chargers that supply a lower or higher voltage should not be used. Most laptops have confirmation of
the input voltage required on a label on the underside of the machine
DO use a charger of the same or greater power output, either in watts (W) or amps (A).
DO use a charger that provides a regulated output. Most laptop chargers do provide a regulated output, however many low cost generic power adapters (i.e. power
adapters not built specifically for laptops) do not provide a regulated output.
We recommend the use of branded charges which clearly show the CE Marking, and show if thedevice is Class 1 or Class 2.
Example
For an original adapterthat supplies19V 3.42A (65W) please see the following examples of substitute adapter and whether or not they can be used:
Rating / Output
Can this be used?
18.5V 3.5A
No. The voltage is too low (18.5V), so even though the total power output is sufficient the adapter should not be used.
19V3.0A
No. The current available (3.0A) is too low. The adapter will not be able to provide sufficient power
19V 4.74A
This adapter supplies the correct voltage (19V) and can supply ample current (4.74A is more than 3.42A). This adapter can be used as
long as the connector size and polarity exactly matches the old adapter.
24V 3.42A
No. The voltage is too high (24V).
Key:
V = Volts, or voltage. Measurement of electrical pressure.
A = Amps;measurement of current or electrical flow.
W = Power in Watts - total power derived by multiplying the voltage (V) and amps (A).
Note:If you are unsure as to the suitability of a replacement third party AC adapter please contact support before using the adapter. Alternatively, Stone may be able to
supply you with a replacement adapter.
Diagnosis
Some notebook or tablet chargers have an LED directly on the charger itself. This LED is only useful to tell you that there is mains present (for example, that the fuse is
OK). If the LED is not functioning, AC mains could still be present but the charger has failed. Conversely, even if the LED is illuminated, this does not guarantee that the
charger is fully functional.
Other Do's and Don'ts
Always replace the mains adapter if the cable becomes damaged or frayed
Always keep the mains adapter and the notebook away from water or sources of moisture
Never attempt to repair a mains adapter yourself. The only user replaceable components is the mains fuse on the mains lead, and the mains lead itself.
Applies to:
Laptop and tablet products
Laptops, Netbooks and Tablets
31
Stone Notebook BIOS Passwords Explained - Supervisor, User and Boot
Three Levels of Access
There are three levels of BIOS password on Stone notebooks from the 2012 model year onwards.
Supervisor. If you set a Supervisor password and then attempt to enter the BIOS, you must enter this password to gain access to all BIOS settings including
UEFI and SATA mode. If you do not enter the Supervisor password correctly, and have not set a User password, you will automatically get User mode BIOS
privileges.
User. The User mode gives access to all BIOS settings except UEFI control and SATA mode control. If you intend for your users to have this level of access, you
should set a Supervisor password to prevent users automatically getting access to all BIOS settings through Supervisor mode.
Boot. A boot password will prompt the user for a password to boot the machine into the operating system every time the machine is switched on.
Example
If you set a Supervisor password and then attempt to access the BIOS, you will be prompted for a password. If you skip entering this password - i.e. you just press the
Enter key - you will be given User mode privileges in the BIOS unless a User mode password has previously been configured. If a User mode password has previously
been configured, then you must enter with the Supervisor or User password to gain any access to the BIOS.
Applies To
Stone /
Stone /
Stone /
Stone /
Stone /
Stone /
Clevo NT303 - NOTCHA-227
Clevo NT305 - NOTCHA-200
Clevo NT307 - NOTCHA-228, NOTCHA-243
Clevo NT309 - NOTCHA-244, NOTCHA-254
Clevo NT310 (W550EU) - NOTCHA-256, NOTCHA-257, NOTCHA-260, NOTCHA-261, NOTCHA-262
Clevo NT310-H (W550SU1) - NOTCHA-260, NOTCHA-265
Laptops, Netbooks and Tablets
32
What is a Dead Screen Pixel? Is it covered under Warranty?
What is a Dead, or StuckPixel?
All modern flat panel screens are made up of tiny lit elements known as pixels. These pixels use combinations of red, blue and green light to build images on the screen.
It is a fact of the technology that even despite the highest manufacturing standards, that sometimes it is possible to receive a new screen and have a dead pixel. This
could be visible as a pixel that is constantly white, constantly black, or partially stuck - for example, it might be a stuck on as red, blue or green.
Example:The example below shows a dead, or stuck pixel. In this case, the pixel is off, or black.
What Is the Pixel Policy Standard?
Manufacturers make equipment to an international standard (called ISO 13406-2) so that users receive the experience that they expect. Most equipment that Stone
supplies is known asClass II equipment as regards pixel policy. Details of what the policy is are covered below. It is only when you have a number of dead pixels over the
amount specified in the table is the product deemed to have fallen short of the standard.
ISO 13406-2 Class II Pixel Policy - How Many Faulty Pixels Can there be?
White
Black
R/G/B
W/B
R/G/B
Class
Pixels
Pixels
Pixels
Clusters
Clusters
II - Per Million
Pixels
2
2
5
0
2
W/B Clusters: How many white or black stuck pixelclustersare permitted: 0.
R/G/B Clusters: How many Red/Green/Blue semi stuck pixel clusters are allowed: Up to 2.
?These numbers are all per million screen pixels. On a standard 15.6" laptop screen that has a 1366x768 resolution, there are just over one million pixels, so the above
numbers apply exactly.
So, am I Covered by Warranty?
Stone is proud to deliver excellent products and customer service, and as such we support our partners and suppliers with this pixel policy. If you receive a product that is
outside of this policy please let us know within 30 days so that we can get the unit exchanged under our dead-on-arrival (DOA) facility.
If you have a single black or white stuck pixel, then usually this is not covered. Please do not hesitate to contact our Support team if you are unsure if you are covered or
not.
Applies to:
Monitors
All-in-one screens
Laptops, netbooks and tablets
Laptops, Netbooks and Tablets
33
What is Flight Mode? Why doesn't the wireless LAN indicator work on my laptop?
Flight Mode
Flight or Airplane mode on modern laptops is a setting than can be used to ensure that all of the laptops internal wireless, bluetooth and 3G/4G connectivity is turned off.
Laptops such as the Stone NT310-H and newer have a Wireless Flight mode status indicator which works the opposite way around to previous Wireless LAN indicators.
When the Flight mode indicator is lit, wireless radios are disabled.
When the Flight mode indicator is off, flight mode is off and the wireless radios will work.
Use the keyboard hotkey on the NT310-H of Fn + F11 to toggle Wireless Flight mode on and off.
This functionality works in both Windows 7 and Windows 8.x.
My Flight Mode LED Does Not Work. Why is this?
If you do not get an on-screen message regarding flight mode or wireless status, or if the Airplane LED stays on or off when you press Fn + F11, this is because you have
not installed the Hotkey Utility. Install the Hotkey utility to get on screen messages about most function keys, for example, audio settings. The Hotkey utility also controls
the Airplane mode LED.
Download the Hotkey Utility from the Stone Driver Finder. Ensure you install the latest version available for your model and operating system.
Stone NT310-H Function Key Summary
Windows 8
In addition to Fn + F11 support Windows 8 and 8.1 support a Wireless Flight mode toggle via the Charm Bar - Open the Charm Bar, go to Settings, then WiFi.
Applies to:
Stone NT310-H Laptop (NOTCHA-260 and NOTCHA-265).
Laptops, Netbooks and Tablets
34
Where can I get an updated system BIOS for my Stone system? Do I need to update my BIOS?
We do not recommend that you update your BIOS unless you have a specific problem that needs resolving. In this instance, please contact Stone support for assistance.
We can help you diagnose any problem, and can give you all of the information you need for any BIOS update.
If you would like to try the BIOS update on your own, these are made available when necessary on the Stone driver finder - Stone Driver Finder.
Note: BIOS files available on the driver finder will not include any BIOS customizations that may have been set up for you when you purchased your machine. Please
make a note of important BIOS settings, such as SATA controller mode (AHCI or IDE mode) before attempting the upgrade.
Applies to:
All Stone Desktop and Laptop systems
Laptops, Netbooks and Tablets
35
Installation, Drivers and Software
Laptops, Netbooks and Tablets
36
Automatic Driver Deployment Utility for Windows XP
Windows XP Driver Deployment Utility
Please use this link to download the Ultimate DDU Utility (Approx 1.59GB).
This utility allows for fully automated installation of drivers and appropriate software for most Stone branded desktops and laptops from 2009 to early 2013.
Usage:
Extract the package to a CD, USB pen drive or network location as appropriate
Run "install_xp_drivers_now.bat" on the machine that requires installation. This will initially copy the packages to a C:\Stone folder on the local machine, and then
execute the installation. This method is usually recommended. Drivers need to be copied to the machines local C drive as USB and network devices may be
restarted during the installation.
OR:
Extract the package directly to the C drive of the machine to be installed
Run "install_xp_drivers_now-no_file_copy.bat" - this will start the driver installer from the current location. This method isnt suitable for running directly from a USB
key or network location as the installer may become unavailable when these drivers are installed.
Note: See the related articles to check which models are compatible with this utility, as this utility shares its code with the DDU for CC3. 32-bit Windows XP only
supported. This utility will install Windows Installer and Dotnet Frameworks as required.
Last updated 21/9/13.
Applies to:
Most Stone branded Desktop and laptop products produced between 2009 and 2012
Selected Lenovo models.
Laptops, Netbooks and Tablets
37
Can I Upgrade to Windows 10 on a Stone Classmate 3?
Classmate 3 and Windows 10
We do not recommend that you attempt to upgrade to Windows 10 in your Classmate 3 yet. Our own testing has determined that the Classmate 3 may not be fully
compatible with Windows 10. If you attempt to do an upgrade from Windows 8.1 to Windows 10, the upgrade may fail at around 70%. When it fails, it may leave your
Classmate 3 in an unusable state.
For customers that are looking for the Windows 10 experience, we will be launching a range of new products that deliver the best in new Windows 10 features shortly.
If you have any queries or questions regarding this please don't hesitate to talk to one of the support team, or your account manager.
Applies to:
NOTCHA-263 / NOTCHA-264 - Stone Classmate 3
Laptops, Netbooks and Tablets
38
I created a Windows image with the BIOS configured to IDE mode. How can I move to an AHCI system?
Scenario
Consider the following situation:
You are building an image for deployment
Your development system has the SATA hard drive controller mode configured as "IDE"
You wish to deploy the image to systems with the controller mode configured as "AHCI", as this delivers better performance
When you try and deploy the image, the system blue screens on bootup. You use the "Disable restart on System failure" option which allows you to see that the
blue screen code is "0x0000007b - Inaccessible boot device"
Cause
The Windows AHCI driver is not left enabled when the system is installed on a system using an IDE controller. When you then boot the image on the AHCI system, the
system does not have an AHCI driver enabled, so the system cannot boot.
Resolution
Boot the image up with the system configured in IDE mode
Run REGEDIT
Browse to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\msahci (Windows 7)
Browse to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\storahci (Windows 8)
Change the Start value to 0
Example
Windows 7 (service name is msahci)
Windows 8 (service name is storahci)
Applies to:
All desktop or laptop machines running Windows 7 or Windows 8
Laptops, Netbooks and Tablets
39
Laptops, Netbooks and Tablets
40
Removing the Intel Graphics Tray Icon and Hotkey Program as Part of a Deployment
Scenerio
When you Install the Intel HD Graphics Driver, the Intel tray Icon and Hotkey program are installed by default. In some situations it is advantageous to remove these
programs, for example, to prevent users accidentally rotating the screen.
How this Can Be Done
This can be done by manually by making registry changes to the system. There are two methods available, and old and a new method which will depend upon the age of
the Intel HD Graphics driver you have installed.
New Method
Check for a Registry entry under HKEY_CURRENT_USER\Intel\Display\igfxcui\igfxtray\TrayIcon > ShowTracyIcon.
If you have this key, you can set the value to 0 to prevent the tray icon from appearing. If you do not have this key, use the Old Method below.
You will also need to disable the Hotkey functionality by setting HKEY_CURRENT_USER\Intel\Display\igfxcui\HotKeys > Enable to 0.
Laptops, Netbooks and Tablets
41
?
Note: As this is a per-user setting, as part of a managed deployment you may wish to deploy this registry change as a user group policy preference. This is the easiest
way to push out this setting.
Old Method
Check the for the presence of the key IgfxTray under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. If you have this key and the above
method does not work, then it is likely that you have an older Intel display driver. If you have an older driver, you will need to remove the three keys below to prevent the
tray icon from appearing.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run - IgfxTray
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run - HotKeysCmds
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run - Persistence
Once removed, there is no easy way to restore the tray icon other than restoring the registry entries from another machine, or reinstalling the driver.
Deployment Package
Manual removal is not convenient when rolling out large numbers of PCs. Please use the attached package for removal as part of a deployment or rollout.
The package contains:
The registry file to remove the required registry entries (for example, you can use regedit /s remove_intel_igfx_tray.reg as part of a script).
An alternative script for removal which relies upon the registry file.
Note: ?The deployment task must be run with Administrative rights. The package includes registry entries for both the new and old method. The old method needs to be
run once per machine as it is a machine setting. The new method needs to be run per user, as it is a user registry setting.
Applies to:
Laptops, Netbooks and Tablets
42
Desktop, Laptop and Tablet products which include Intel HD Graphics.
Laptops, Netbooks and Tablets
43
Stone Classmate 3 Firmware Features - Information for Installing an Operating System and Using Disk Imaging Software
New UEFI Firmware Features
The Stone Classmate 3 like many new tablets has been designed to provide the latest firmware features including:
Rapid boot times (including support for Windows Fastboot).
Support for Windows 8 secure boot.
Support for other recent industry standards which include security, power management and compatibility.
Support for Windows 8.1 x86 only.
This new firmware feature set is known as "UEFI" and it replaces the traditional BIOS code for configuring and booting a machine into the operating system.
The "BIOS setup" screen may look very similar to setup screens of previous models, but the BIOS code underneath is very different to models of just a few years ago.
As a Windows 8.x only unit, the Classmate 3 does not support legacy BIOS compatibility modes. This is a reflection upon the industry'sdrive to improve the usability and
features of new systems, albeit at the cost of reducing legacy support.
What Does this Mean in Terms of Installing an Operating System?
This means that the operating system you want to install needs to support UEFI features, such as the GPT ("GUID Partition Table")method of disk partitioning. Windows
8.x supports this method. The older "master boot record" or MBR method of partitioning hard drives is not supported by the Classmate 3.
Note:This means that Windows 8.x images created in MBR mode cannot be used on the Classmate 3 until the boot loader has been reconfigured to use UEFI.
Additionally, we always recommend the preparation of fresh software images for each model of machine you plan to deploy.For more information on this, please contact
Stone support.
Installing Windows Again From Scratch
UEFI only support means that if you want to install a new, fresh copy of Windows 8.x, you must use an ISO to USBtool which can create the USB pen drive for use by
UEFI systems, i.e. the disk formatting method is GPT.
One tool that can do this, for example, is Rufus.
What About Disk Imaging Software?
Methods of disk imaging also need to support the GPT partitioning method in order to boot. For example, if you have a Ghost 2.5.1 (11.5.1) bootable CD or pen drive
based on Window Vista (Windows PE 2.0), this will not boot on the Classmate 3, as Windows Vista does not support GPT partitioning. You will not be able to actually
boot from the CD or pen drive.
It is recommended on the Classmate 3 to use bootable media made using Windows 8.1, or Windows PE 5.0.
So How Can I Image the Classmate 3?
Stone can pre-install your choice of software image at our factory, saving you time in the deployment of your new equipment. If you are a network manager or technician
you can also use the resources below to modify your existing imaging tools - where possible - to support UEFI systems such as the Classmate 3.
Alternatively, a potentially easier solution is to use tools within Windows 8 to create a Windows System Image onto an external hard disk. This will allow you to backup a
system to be used as a master image and then restore the image onto other system.
A third party tutorial on this process is available here.
Tip: When working with the Classmate 3, use the F2 key to access BIOS setup by tapping the F2 key right from the moment you turn the unit on. Alternatively, use F11
to access the boot menu.
General Information on Modifying Existing Tools
The Classmate 3 does not have a wired LAN interface. This means that system images either need to be transferred using a USB pen drive or hard drive, or by using an
optional USB3 to Gigabit LAN adapter (such as Stone part code CABUSB-224).
Ghost Solutions Suite 2.5.1 (11.5.1)
You will need to transfer your Ghost software to a Windows PE 5.0 environment. Please note however that Ghost 11.5.1 does not supportdisks larger than 2TB in size.
Short instructions:
(Advanced Users Only)
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Rework your Ghost media so that it runs off Windows PE 5.0 x86 (32-bit).
Add the drivers for the Stone USB/LAN adapter into the boot image.
Add the drivers for the Intel I/O Technologies (so that the Classmate 3 keyboard functions).
Connect your Ghost Pen drive (based on Windows PE 5.0) to one of the available USB ports.
Connect the USB/LAN adapter into the other available USB port (you will need the dock connected to have 2 USB ports in total available).
Tap the F11 key from power on to go into the Boot Menu and boot from the USB HDD (the pen drive).
(Alternatively, tap the DEL key from power on to go into the Setup Menu).
Run Ghost as normal to upload or download images over the network.
When you have deployed the image, you will then need to use the command prompt to run the BCDBOOT command to fix the boot loader. For example, from the
driver letter of the destination, runbcdboot w:\windows /s: w: /f UEFI (where W is the drive letter of the destination)
Alternatively, if you are a licensed Ghost Solutions Suite 2.5.1 customer we canprovide an ISO image containing an Windows PE 5.0 and Ghost 11.5.1, upon
youproviding details of your Ghost license.This can be used on a USB pen drive. However, this media is unsupported.Contact Stone Support for more details on how to
obtain this ISO image.
SCCM / Microsoft Deployment Toolkit
We have provided a link below to a Windows PE 5.0 image which will allow you to execute an imaging script over the network through the use of a mapped drive.
Method 1 - Use MDT WinPE Images -Short Instructions
(Advanced Users Only)
Modify your x86 Windows PE 5.0 generated boot images to include driver support for the USB/LAN adapter.
Also add the drivers for the Intel I/O Technologies (so that the Classmate 3 keyboard functions).
You will then need to transfer the boot image to a USB pen drive, or use PXE Boot:
PXE Boot is only available to PXE Servers which support EFI and X86 clients. This excludes Windows Server 2008R2 but includes Windows Server 2012
(for more information see here).
To support x86 PXE boot, you will need to use a supported USB/LAN adapter such as CABUSB-224, which is a USB3 / Gigabit model
(USB\VID_0B95&PID_1790). NOTACC-402 is not supported by the Classmate 3 for PXE Boot.
The Classmate 3 needs to be running BIOS 1.04 or later to support PXE Boot on the CABUSB-224.
Your Windows 2012 WDS server will need to have a Windows x86 boot image configured (x86uefi).
You will likely need to convert the boot image to an ISO file and then deploy the ISO file to a USB pen driveusing a program such as Rufus or ISO2USB.
Note:Depending on your imaging system, converting the WIM file to USB is not an easy process. See this third party tutorial for more information regarding MDT, or here
for WDS.
Boot the Classmate 3 from the pen drive with the USB/LAN adapter also connected.
Method 2- Use Stone PE Boot Media and a Network Drive -Short Instructions
On a system used for IT administration (for example, not the Classmate 3 itself) download the package which contains the image and the image writing program.
Extract the package.
Attach a blank USB pen drive of at least 2GB in sizeto the system.
Install the imaging program and then run it.
Select the .IMG file and the drive letter of the USB pen drive.
Click the Write button to write the image to the pen drive.
Take the completed pen drive to the Classmate 3 and plug it in.
Connect the USB/LAN adapter into the other available USB port (you will need the dock connected to have 2 USB ports in total available).
Tap the F11 key from power on to go into the Boot Menu and boot from the USB HDD (the pen drive).
(Alternatively, tap the DEL key from power on to go into the Setup Menu).
When the pen drive has booted, you will get two programs:
A Command Prompt - use this to run tools such as DISM.
PE Network Manager - use the Network drives tab to map a network drive to a drive letter.
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To map the network drive you will need:
To select a drive letter, such asM:
The path to the network share in the form\\server\sharename
Username: <username to access the share>
Password: <password for the above user>
Once you have mapped a network drive, use the command prompt to start your deployment script.
Windows Deployment Services (WDS)
Method 1 - Use Modified Boot or InstallImages -Short Instructions
(Advanced Users Only)
Ensure you are using x86 Windows PE 5.0 boot or install images in your WDS environment.
Add the drivers for the Stone USB/LAN Adapter
Add the drivers for the Intel I/O Technologies (so that the Classmate 3 keyboard functions)
Connect the USB/LAN Adapter to the USB3.0 port on the Classmate 3.
You will then need to transfer the boot image WIM file to a USB pen drive, and boot the Classmate 3 from the pen drive, or use PXE boot.
?PXE Boot is only available to PXE Servers which support EFI and X86 clients. This excludes Windows Server 2008R2 but includes Windows Server 2012
(for more information seehere).
To support x86 PXE boot, you will need to use a supported USB/LAN adapter such as CABUSB-224, which is a USB3 / Gigabit model. NOTACC-402 is not
supported by the Classmate 3 for PXE Boot.
The Classmate 3 needs to be running BIOS 1.04 or later to support PXE Boot on the CABUSB-224.
Your Windows 2012 WDS server will need to have a Windows x86 boot image configured (x86uefi).
Note:Depending on your imaging system, converting the WIM file to USB is not an easy process. See thisthird party tutorialfor more information regarding MDT, orherefor
WDS.
Drivers for the Stone USB/LAN Adapter
The driver packages below cover:
NOTAC-402 USB2 to 10/100LAN adapter - does not support PXE Boot on the Classmate 3.
CABUSB-224 USB3 to Gigabit LAN Adapter (Startech USB3) - supports PXE Boot on the Classmate 3 when the Classmate 3 has BIOS 1.04 or later installed.
Windows 8.1 / PE 5.0 x86 (32-bit)
Windows 8.1 / PE 5.0 x64(64-bit)(please note that the Classmate 3 does not support x64)
Drivers for the Classmate 3 Touchscreen and Keyboard (Intel I/O Drivers)
These are only available for x86 / 32-bit Windows 8.1.
Applies to:
Stone Classmate 3 (NOTCHA-263 and NOTCHA-264)
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Stone Classmate 3 User Manual
Stone Classmate 3 (TL10IE1)
Please find attached the Stone Classmate 3 (TL10IE1) User Manual.
Applies to:
Stone Classmate 3 (NOTCHA-263 and NOTCHA-264)
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Stone Classmate 4 User Manual
Stone Classmate 4 (TL10RE1)
Please find attached the Stone Classmate 4 (TL10RE1) User Manual.
Applies to:
Stone Classmate 4 (NOTCHA-273)
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Stone N120 User Manual
Stone N120 (W310CZ) User Manual
Please see attached.
Manual Errata: The manual preface page II refers to compliance to EuP standards for off-mode. The N120 is compliant with the updated ErP standard for standby and
off-mode with the power draw in these states as 0.5W or less.
Applies to:
Stone N120 11.6" Laptop
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Stone N130 User Manual and Hotkeys
Stone N130 (W515TU) User Manual
Please see attached. A summary of the function keys is also below.
Function Keys / Hotkeys
The function keys will act as hotkeys when pressed whilst the FN key is held down. Some key combinations will also generate an on screen message when the Hotkey
utility is installed.
Note: The N130 does not have driver support for x86 operating systems. Only drivers for Windows 7 x64 and Windows 8.1 x64 are available for the N130.
Applies to:
Stone N130 11.6" Laptop
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Stone NT203-LV3 User Manual
Stone NT203-LV3 (S3101)
Please find attached the Stone NT203-LV3 (S3101) User Manual.
Applies to:
Stone NT203-LV3 13.3" Laptop (NOTCHA-2220)
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Stone NT210-H User Manual
Stone NT210-H (W540SU1)
Please find attached the Stone NT210-H (W540SU1) User Manual.
Applies to:
Stone NT210-H 14" Laptop (NOTCHA-272)
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Stone NT305-Pro User Manuals
Stone NT305-Pro (T5110)
Please find attached the Stone NT305-Pro (T5110) User Manual.
Applies to:
Stone NT305-Pro 15.6" Laptop (NOTCHA-211)
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Stone NT308 User Manual
Stone NT308 (W258ELQ1)
Please find attached the Stone NT308 (W258ELQ1) User Manual.
Note: The NT308 is normally supplied with Intel B960 processors and the HM70 chipset. This is a Notebook Series I model as referred to in the manual.
Applies to:
Stone NT308 Laptop
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Stone NT310 User Manual
Stone NT310 (W550EU)
Please find attached the Stone NT310 (W550EU) User Manual.
Manual Errata: The manual preface page II refers to compliance to EuP standards for standby and off-mode. The NT310 is compliant with the updated ErP standard for
standby and off-mode with the power draw in these states as 0.5W or less.
Applies to:
Stone NT310 Laptop
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Stone NT310-H User Manual and Hotkeys
Stone NT310-H (W550SU1)
Please find attached the Stone NT310-H (W550SU1) User Manual.
Function Keys / Hotkeys
The function keys will act as hotkeys when pressed whilst the FN key is held down. Some key combinations will also generate an on screen message when the Hotkey
utility is installed.
Applies to:
Stone NT310-H laptop (NOTCHA-260, NOTCHA-265, NOTCHA-271. NOTCHA-272, NOTCHA-274, NOTCHA-282 and ODMKIT-002 (replacement motherboard kit)).
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Stonebook Mini M10A - How to Update the EC Firmware
Updating the EC Firmware
Please only update the EC Firmware when instructed by Stone Support. Updating the EC Firmware as a matter of routine if you are not experiencing any issues is not recommended.
The instructions below are designed for Administrators. If you are not comfortable following these instructions please let your Stone Support representative know - and we will be
happy to apply the update for you.
Note: The EC Firmware is separate to the main BIOS. The EC update does not include a BIOS update. This update procedure will also update the firmware of the
attached battery.
Instructions
The W515LEEC update for Windows can be downloadedhere(last update 15/1/17 to improve the reliability of the batch file).
Download the file and extract to a new folder:
Right click on ECFLASH.bat and click Run as administrator"
You will then be met with 2 warnings, click "OK" to both.
The flash programme will then appear and automatically re-flash the EC update.
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Once this process is finished the machine will automatically power down.
After the machine powers down, unplug the AC adapter for 10seconds before plugging it back in.
Turn the Stonebook Mini back on.
Note:Do not remove the AC Adapter whilst the EC update is in progress, as this could render the battery or machine unusable. Wait until the system automatically shuts
off before proceeding to remove the AC adapter.
Applies to:
Stonebook Mini M10A (w515lu) - NOTCHA-279 andNOTCHA-281
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Stonebook Mini User Manual and Hotkeys
Stonebook Pro and StoneBook Lite
Please find attached the user manual for the Stonebook Mini M10A (w515lu).
Function Keys / Hotkeys
The function keys will act as hotkeys when pressed whilst the FN key is held down. Some key combinations will also generate an on screen message when the Hotkey
utility is installed.
Applies to:
Stonebook Mini M10A (w515lu) - NOTCHA-279, NOTCHA-281
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Stonebook Pro / Stonebook Lite - How to Update the EC Firmware
Updating the EC Firmware
Please only update the EC Firmware when instructed by Stone Support. Updating the EC Firmware as a matter of routine if you are not experiencing any issues is not
recommended.
The instructions below are designed for Administrators. If you are not comfortable following these instructions please let your Stone Support representative know - and we
will be happy to apply the update for you.
Note: The EC Firmware is separate to the main BIOS. The EC update does not include a BIOS update. This update procedure will also update the firmware of the
attached battery.
Instructions
There are two methods to update the EC Firmware on this model:
Windows EC Flash Update
EFI EC Flash Update
Steps - Windows EC Flash
The N240JU Windows EC Update can be downloaded here (last updated 15/1/17 to make the batch file more reliable).
Download the file above to the machine.
Extract the package to a folder.
Go into the WinFlash subfolder.
Right hand click on ECFLASH.BAT and choose "Run as administrator".
You may then be met with 2 warnings, click "OK" to both.
The update process will then begin automatically.
Once this process is finished the machine will automatically power down.
After the machine powers down, unplug the AC adapter for 10 seconds before plugging it back in.
Re-attach the AC adapter.
Note: Do not remove the AC Adapter whilst the EC update is in progress, as this could render the battery or machine unusable. Wait until the system automatically shuts
off before proceeding to remove the AC adapter.
Steps - EFI EC Flash
The N240JU EFI EC Update can be downloaded here.
This method requires that Windows is not running.
Download the file and extract to the root of a FAT32 formatted USB pen drive.
Shutdown the notebook.
Plug the USB pen drive into the notebook whilst it is off.
Turn on the laptop and use the F2 key to go into the BIOS.
Use the arrow keys to go to the Exit Menu.
Then choose "Launch EFI Shell from filesystem device".
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The system will boot into the EFI Shell.
The shell will list all of the devices available to the EFI environment. Look for the file system, or FS device associated with the pen drive, shown as a Removable
HardDisk. This is usually fs3.
Type fsx: to select the USB pen drive, where x is the number of the drive in your system.
(Note that the Shell prompt changes to confirm that the new drive has been selected)
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Type in ECFLASH.NSH and press Enter
The EC will be updated. When complete, the system will report that it will shut down.
?
When the system has turned off, remove the AC adapter from the machine.
Wait 10 seconds.
Re-attach the AC adapter.
Note: Do not remove the AC Adapter whilst the EC update is in progress, as this could render the battery or machine unusable. Wait until the system automatically shuts
off before proceeding to remove the AC adapter.
Applies to:
Stonebook
Stonebook
Stonebook
Stonebook
Pro P10A (n24_25ju) - NOTCHA-277
Pro P11A (n24_25ju) - NOTCHA-278
Lite L10A (n24_25ju) - NOTCHA-276
Lite L11A (n24_25ju) - NOTCHA-280
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Stonebook Pro / Stonebook Lite User Manual, Hotkeys and Windows 7 Drivers
Stonebook Pro and StoneBook Lite
Please find attached the user manual for the following Stone notebooks:
Stonebook
Stonebook
Stonebook
Stonebook
Pro P10A (n24_25ju)
Pro P11A (n24_25ju)
Lite L10A (n24_25ju)
Lite L11A (n24_25ju)
Note: The attached manual refers to Model A and Model B systems. Model A is the Stonebook Lite (14") and Model B is the Stonebook Pro (15.6")
Function Keys / Hotkeys
The function keys will act as hotkeys when pressed whilst the FN key is held down. Some key combinations will also generate an on screen message when the Hotkey
utility is installed.
Windows 7 Driver Support
The Stonebook Pro and Stonebook Lite have basic Windows 7 support. SCCM driver packs are available here or through the Driver Finder. A basic Windows 7 driver
package for x86 and x64 is also available here. Stone have tested the Windows 7 drivers but recommend that you fully test your images and drivers before deploying
systems.
If you are Installing Windows 7 from a USB Pen Drive:
You may need to add the USB 3.0 Drivers to the image - for more information see here.
If you are Booting From A Network Image
You may need to add the USB 3.0 Drivers to the image as well the the LAN Drivers (x86 or x64). You might need to remove older versions of the Realtek LAN Controller
driver from your image first.
Note: The Stonebook Pro and Stonebook Lite include TPM 2.0 functionality. For this to work, the BIOS must be configured to boot in UEFI mode - to enable this, you
must use the 6/9/16 or newer BIOS. Without this BIOS, the system will not be able to operate in UEFI mode with Windows 7, meaning that TPM functionality will not be
available. If you switch from non-UEFI (legacy) to UEFI modes, you may need to remove the partitioning information on the notebooks hard drive to complete your
operating system deployment.
Applies to:
Stonebook
Stonebook
Stonebook
Stonebook
Pro P10A (n24_25ju) - NOTCHA-277
Pro P11A (n24_25ju) - NOTCHA-278
Lite L10A (n24_25ju) - NOTCHA-276
Lite L11A (n24_25ju) - NOTCHA-280
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Where is my Windows 8 Product Key or COA?
Where is the Product Key?
Microsoft made an improvement to its activation process in Windows 8 meaning all machines built with this operating system installed no longer have a COA label affixed
to them. A digital key is incorporated into the BIOS of the machine by Stone Computers in the factory.
You can still see that your machine is licensed for Windows 8 by the small logo label, usually affixed underneath your machine if your machine is a notebook.
Apples to:
All systems shipped with Windows 8.x
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Windows 10 Compatibility List for Stone Branded Products
Windows 10 Tested Models List
Please see the attached spreadsheet for a list of tested Stone systems or Stone motherboards for details on Windows 10 compatibility. Use the Stone driver finder to
download updated drivers and/or use Windows Update to download the latest drivers post-Windows 10 installation.
Whilst the vast majority of models are compatible, models that are known to have compatibility problems are the NT309 and Classmate 3.
Applies to:
Stone Products Manufactured 2014 to August 2015.
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Troubleshooting
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Basic DOS Commands for BIOS Pens and Window Preinstallation (PE) Environment
Command Prompt Type Summary
The command prompt is a useful environment to perform tasks such as updating BIOSes, retrieving log files or performing other diagnostic routines. There are four main
types of command prompt:
Command Prompt in Windows - no rights to make significant changes, no direct hardware access
Administrative Command Prompt in Windows - ability to make changes, but with limited direct hardware access unless you are using specialised tools designed to
run from within Windows
Windows 98 "true DOS" command prompt - access using a bootable USB key. Useful for direct hardware access but requires specalised tools and utilities that can
locate the hardware
Windows Pre-Installation Environment - PE - command prompt. This command prompt has administrative rights by default and a greater level of hardware access
is possible due to the minimal Windows operating system that is running. However, there are restrictions on the applications and programs that can be run inside
PE. Often, the utilities have to directly match the PE environment being used - for example, 64-bit utilities have to be used on a 64-bit PE.
Before running any diagnostic utilities or BIOS updates, you need to find out which one of the four command prompt types is required.
Basic Command Introduction
The commands below will help you to navigate and perform tasks in these situations.
Table Of Commands
Command
C:
Change to C: drive; similary A: D:
Example
C:
CD\ will take you to the top of the
directory
CD
Change Directory. Thie will take you
between folders.
CD <directory name> takes you to that
directory.
To change to another path, type the full
path with slashes. e.g.
CD \WINDOWS\SYSTEM
DIR
DIR *.LOG Will show all .log files in folder
Displays the contents of a directory (folder)
RENAME
Rename a file. You must use the full file
name.
REN <OLDNAME.EXE>
<NEWNAME.EXE>
MD
Make directory. Creates a new directory
below the current one.
MD <NEWDIR> creates a new directory
called Newdir
COPY
The copy command allows you to copy
from one location to another
COPY
LOCATION\FILENAME.EXTENSION
LOCATION\NEWNAME.EXTENSION will
copy the file to the new location
HELP
Displays DOS Help. For help on an
HELP DIR displays information on the
individual command, type HELP then the
DIR command.
command for which you want more
information.
Note: Commands inside the command prompt are almost always not case sensitive, which means that they can be typed lower or uppercase or even a combination.
Applies to:
All systems capable of running Microsoft Windows
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Crucial M4 Solid State Drive - SSD - Unresponsive or Not Reliably Detected
Problem
Some versions of the Crucial M4 Solid State Drive (SSD) may start to become unresponsive. The system may appear to hang or run very slowly, sometimes at regular
one hour intervals.
Cause
The cause is a firmware problem which causes the drive to become unstable after 5184 hours of power-on operation. The drive may also sometimes not be detected by
the system BIOS when the system is turned on.
Even when the drive has been detected and appears to have recovered, the drive may experience performance or detection problems after every subsequent hour of use.
The root cause is a problem with the drives SMART monitoring and management system which encounters a problem after 5184 hours of use.
Resolution
Install the latest drive firmware to correct this problem.
The problem has been seen with Crucial M4 SSDs with firmware versions older than 0309. Firmware 0309 provided the first fix for the 5184 hours issue, however we
recommend that any drive with firmware 070H or older should be considered for a firmware update, as this also resolves some problems with Windows 8. Firmware 070H
was released on 04/02/2013.
Additional Information
How to Check the Number of Power On Hours
Use the Stone Smart Gather tool, or use a utility such as CrystalDiskInfo Portable Edition.
The Raw Values column can be changed from Hex to Dec via the menu.
Checking the Firmware Version before and After Firmware Update
The firmware version is displayed in the Hardware IDs field in the Details tab of the device in Device Manager, as shown below. Before the upgrade:
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After the upgrade:
Crucial M4 2.5 inch SSD Firmware Download Page
http://www.crucial.com/usa/en/support-ssd
The page shows both Windows applications for performing the update as well as an ISO download.
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The ISO download provides a bootable Linux update environment for use when there is no Windows operating system currently installed.
Firmware Update Process
1. Ensure that the SSD drive is the first boot device.
2. Boot to Windows and login.
3. Download the firmware update to the machines local C drive. Do not attempt to run the update from a USB pen drive or from a network drive.
4. To update the firmware, RIGHT-CLICK the utility and then select "Run as administrator".
5. Accept the license agreement.
6. Click Continue.
7. The PC will now restart and load a DOS like "stub" or text mode screen, and proceed to update the firmware.
8. Boot into windows and check that the new firmware has been applied.
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9. As always, test the system using PC Check or similar. There is no Crucial specific SSD diagnostic tool.
Applies to:
Crucial M4 SSD Solid State Drives
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How to Create a "DOS" Bootable USB Pen Drive for Updates or Troubleshooting
Bootable Pen Drive
There are many instances where a "DOS" or Windows 98SE bootable pen drive is required - for example, some BIOS updates or other low level updates can only be done
in this way. (Stone is working to provide Windows update utilties wherever possible, but these arent always available yet).
If you need to create a DOS or Windows 98SE (or FreeDOS)bootable equivalent, please see some links to third party sites below which host various solutions.
Note:We are not responsible for the content of third party web sites
Rufus -http://rufus.akeo.ie/
HP USB Format Tool - Download here
Windows 98 Boot files - here
Applies to:
All desktop, laptop and server products
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How to Fix Missing Reset and Refresh Options in Windows 8
Problem
if you attempt to either factory reset or refresh a machine with Windows 8, in some situations you may find that the options are missing, or you may be prompted for
installation media.
Cause
This is a software problem where the recovery storage area is marked as disabled. Normally, installation media should not be required to perform a factory reset or refresh
as the files are stored in the recovery area of the hard drive.
Resolution
If the refresh and reset options are missing, you may be able to restore them by following these steps:
Open a command prompt as Administrator
Type in: ReAgentc /info
This will then show the following or similar:
Windows Recovery Environment (RE) and system reset configuration Information:
Windows RE status: Disabled
Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: cc8ad4e1-dd86-11e1-b32d-0090f5a96a55
Recovery image location:
Recovery image index: 1
Custom image location:
Custom image index: 0
If the Windows RE Status shows as Disabled, type ReAgentc /enable to enable it.
REGAENTC.EXE: Operation Successful
If this reports successfull you should now be able to use the refresh and reset options.
Applies to:
Systems running Windows 8.x except those that boot WIM images, such as the Stone Classmate 3.
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How to Fix: The trust relationship between this workstation and the primary domain failed
Problem
When you try to logon to computer on a domain, you may receive the following error "The trust relationship between this workstation and the primary domain failed"
Cause
Domain computers set up secure communications by using a computer account in the domain. For this to work, the computer account is protected by a password which
is usually changed by the domain computer every 30 days.
If the computer account becomes out of sync - i.e. the password does not match for some reason - the domain computer will be unable to log onto the domain.
The account can go out of sync for a number of reasons including:
A second computer with the same name has been added to the domain
The computer has been reimaged without then being removed/re-added to the domain properly
The computer account has been reset within Active Directory
If the computer is a virtual computer, it has been snapshot restored back to an earlier time after the computer account password was changed automatically
Resolution
There are several possible methods to rectify this problem.
Quick Method
The first step would be to try and to reset the secure connection. From the Domain Controller, open Powershell or Command Prompt as an Administrator and type in:
Netdom reset ComputerClientName /Domain: DomainName
Full Method
If the quick method doesn't work, then you will need to remove the computer from the domain, reset the account within Active Directory (see above) and then re-join the
computer back to the domain.
1.
2.
3.
4.
5.
On the client PC logon as a local/domain administrator
Navigate to Control Panel > System
Under Computer Name, Domain and Workgroup settings > click Change Settings and join the machine back to a Workgroup. Restart the machine
On the Domain Controller, right click the Computer account > All Tasks > Reset
Finally on the client PC, navigate back to Control Panel > System > under Computer Name, Domain and Workgroup settings > click Change Settings and join the
machine back to the domain. Restart the machine.
?Applies to:
All systems running on a Windows Domain Network
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How to Recover Windows to the factory state
System Recovery Partition
Stone PCs and Notebooks come with a built in recovery partition which can be used to recover Windows to the factory defaults.
Please Note: This facility is only available if the recovery partition was not removed as part of a customers software deployment process. For example, a customer
imaging process that removes all partitions will remove the ability to recover the system back to the factory state.
Recovery Process
You need to make sure any personal data is backed up to an external device before running the recovery, as using this procedure will erase all user data from
the hard drive.
Instructions:
If a notebook system is to be recovered, ensure that the AC charger is plugged in.
Shut the system down if it is not already off.
Turn the system on and when the Stone splash screen appears during the startup process immediately start tapping F8.
You will be presented with a screen that says Advanced Boot Options. Make sure Repair your computer is highlighted and select enter.
Select the keyboard layout to United Kingdom then select Next.
Either enter in your windows username and password, or select the Admin account (if available) and select Next.
Click on the Stone Group Ltd factory reset tool.
Select Restore System.
Let the recovery process complete. This will take several minutes.
Note: Ensure that all user data, such as documents, settings and favorites are backed up to an external device or location before using the recovery procedure.
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How to repair the boot sector or boot configuration database (BCD) of a system that has been imaged but wont boot
Problem
Occasional problems with imaging tools and processes could lead to a system that will not boot after it has been reimaged. For example, differences in SATA controller,
partition sizesor versions of imaging software could leave you with a system where the boot sector is not correct, or the boot configuration database (BCD) needs to be rewritten.
Typically systems with this problem will not boot the operating system but just display a flashing cursor on the screen after the BIOS POST has completed.
Note: These instructions have been written for Windows 7 and do not apply to Windows XP.
Instructions
Stage 1 - Boot from the Recovery CD
1. Create a Windows 7 Recovery CD that matches the imaged operating system (for example 32 bit or 64 bit).
2. Boot the system from the CD.
3. Ensure you press a key when prompted to confirm that you want to boot the system from the CD.
Tip:If you cannot create a Windows 7 Recovery CD, then a bootable USB pen drive containingWindows PE will suffice.
Stage 2 - Set the Active Partition
4. When the system has finished booting from the CD, select the Command prompt option from the menu.
5. At the command prompt type DISKPART and then press enter. You will get the DISKPART> prompt.
6. Type the following instructions in red precisely:
7. DISKPART>select disk 0 and press enter.
8. DISKPART>list partition and press enter.
9. DISKPART>select partition0 (this should be the partition that the system boots from, normally the small reserved area) and press enter.
10. DISKPART>active and press enter.
11. DISKPART>exit and press enter.
12. You are then returned to the X:\ prompt
Stage 3 - Fix the Master Boot Record, Boot sector and Boot Configuration Database (BCD)
13. From the Recovery Command Prompt (normally X:\>) select the C drive - i.e. type C:
14. Change to the Boot Directory i.e. cd\boot and then press enter
15. Type in bootrec /FixMbr and press enter.
16. Then type bootrec /FixBoot and press enter.
17. Finally, type bootrec /RebuildBCD and press enter.
18. After rebuild has finished reboot the machine.
19. The machine should now boot into windows 7.
Further Information
You may be able to prevent this situatiuon when deploying an Operating System image byusingan option in your disk imaging software to completely recreate the partition
table and boot sector (effectively erasing the drive), for example by using the DISKPART CLEAN ALL command. Note that this may remove Virtual PC check or other
pre-installed tools.
Applies to:
All desktop and laptop products running at least Windows 7.
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How to Resolve Windows Update Error 0x8024402F
Problem
You may receive Windows Update Error 0x8024402F even if the system has been reimaged.
Products
Any desktop or laptop product running Microsoft Windows 7 or Windows 8.
Root Cause
This is caused by a problem with the Microsoft .NET Framework 4 Client Profile.
Resolution
Unninstall the Microsoft .NET Framework 4 Client Profile:
1. Start->Control Panel->Programs and Features
2. Locate the Microsoft .NET Framework 4 Client Profile
3. Right click and then select Uninstall / Change
4. Confirm that you want this component to be uninstalled. This may take a few minutes.
5. Restart the system.
6. When the system has reboot, re-run Windows Update and as normal.
More Information: This has been documented on the Microsoft Technet here.
Applies to:
All Desktop and Laptop products running Windows 7 or Windows 8.
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How to Troubleshoot Machines that fail to start Windows
Scenario
Your system starts loading Windows and then the system appears to reset without any error message being displayed on screen.
You may or may not be able to see a blue screen appear for a brief moment before the system resets
The system continues to reset at the same point during the boot process, and Windows never loads.
How to Troubleshoot This Scenario
There are numerous causes of this problem:
Software damage caused by a virus
A recent change to hardware - for example, something you recently plugged in, changed or upgraded
A BIOS update which has changed some BIOS settings back to default (see SATA controller mode, below)
A PC that has been newly reimaged (again, see SATA controller mode, below)
A system that was not shut down cleanly - i.e. the power was turned off without Windows being shut down (see Disk Consistency check, below)
Failing hardware such as a memory fault, hard disk drive fault, or other component issue.
If you are working inside a managed IT environment (for example a large school, a college or a university), in many instances, if your PC does not contain your data or
files, it is often advisable to request that your system is reimaged first. This eliminates problems cause by viruses, unclean shutdowns and often BIOS settings.
If you need to troubleshoot the ready for the reboot please follow the process below.
How to Get the Stop Code from the blue Screen
The first stage is to get the Stop code which is momentarily reported by Windows before the system resets. This stop code, along with any text message, may help in the
identification of the root cause.
1. Start the system and after the Stone splash screen, start tapping the F8 key to enter Advanced Boot Options.
2. You should now see the screen below.
3. Using the arrow keys on your keyboard highlight 'Disable automatic restart on system failure' and press Enter.
The system will reboot and windows will begin to load, but this time when the problem occurs the STOP message will be displayed.
For example:
Stop 0x0000007B Inaccessible Boot Device
Usuall causes:
- SATA Controller Mode
Change the Serial ATA Controller mode type from AHCI to IDE, or IDE to AHCI in the system BIOS. This problem normally only occurs on a newly imaged system, or a
system that has just had a BIOS update. BIOS updates can cause BIOS settings to be lost meaning that the Serial ATA Controller mode is set incorrectly.
To change the SATA controller settings, carry out the following procedure:
1.
2.
3.
4.
Restart the notebook and press the F2 to enter the BIOS.
Select the 'Advanced' tab, change the SATA controller setting from 'AHCI' to 'IDE', or 'IDE' to 'AHCI'
Select the 'Exit' tab, click on 'Save changes and Exit' (or press the F10 key).
Restart the system and it should now boot into Windows.
- Unclean Shutdown - Disk Consistency Check Required
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The file system is damaged. This can normally be fixed by reimaging the system, or by booting from a Windows CD and initiating a file system consistency check
(CHKDSK).
IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA
These messages are often caused by a driver update, or an additional device plugged into the system. Unplug any recently added devices, especially any USB to serial
adapters.
If this does not resolve the problem, try rolling back to the previous driver configuration:
1. Start the system and after the Stone splash screen, start tapping the F8 key to enter Advanced Boot Options.
2. Select the option to use Last Known Good Configuration
3. If the system still does not boot, you may need to boot in Safe mode and then uninstall any recent driver update or software change.
If you have a stop code or blue screen error message which is not covered above, try these steps:
1.
2.
3.
4.
5.
Unplug any recently added hardware
Try using the Last Known Good Configuration
Try booting in Safe mode (then uninstall any recently added program or driver update)
Use the Microsoft System Recovery options, here.
Reimage the system (ensure that any data or documents on the machine are backed up first. If you cannot boot the system you will need your IT team to do this
for you, or alternatively please contact Stone to find out what additional services we may be able to offer you, at an additional cost).
6. If you suspect your system has a hardware fault, please contact Stone support.
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I have a Stone NT310 / NT310-H Laptop, and it keeps Beeping. How do I Solve this?
Problem
Some customers have reported that their NT310 Stone laptop may intermittently beep unexpectedly. When the problem occurs, the laptop will beep every few seconds
until rebooted or it shuts down.
Cause
There are several possible causes for this:
1. The battery is not installed properly. These laptops have two battery clips one of which must be manually moved to the closed position on each
machine.
2. The system may be overheating.
3. The system may be running on battery and the battery level is very low.
4. Out of date or incorrect video drivers (NT310 only).
5. A BIOS Update may be required.
Resolution
1. Ensure that both battery clips are in the locked position, so that the battery is securely installed in the machine. The locked postition is indicated by the
"closed padlock" symbols. The right hand clip in the picture below must be manually moved to the locked position on each machine - it is not a spring
loaded clip.
2. Always ensure that the vents on the left hand side of the unit are unobstructed. Blocking the vents on the left hand side of the machine can cause overheating.
3. Ensure the correct AC Adapter is connected to the system and check the battery charge level.
4. NT310 Only: Check the age of the Intel HD Graphics video driver installed. Customers with an Ivybridge processor (Core i3-3xxx or Core i5-3xxx) need to ensure
that they are using a video driver from 2013 or newer.
5. If you have updated to a recent video driver, or already have a 2013 video driver installed, you may benefit from a BIOS update for your system. Please see the
attached articles for BIOS updates, or below:
NT310 BIOS update.
NT310-H BIOS update.
6. Please contact the service team if the above resolutions do not help.
How to Check the Age of the Video Driver
(NT310 Only)
Windows 7
Click on Start
Right hand click on Computer, then left click on Properties
Click on Device Manager, in the top left hand corner of the window that has appeared.
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Then, expand display adapters and find the Intel HD Graphics Adapter.
Double click on the Intel HD Graphics adapter and then click on the Driver tab.
The driver in the above example is from 2013 and does not need upgrading.
Windows 8 / Windows 8.1
Use the Windows Key and X in combination to bring up the Power User Menu
From that menu, left hand click on Device Manager
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Then, expand display adapters and find the Intel HD Graphics Adapter.
Double click on the Intel HD Graphics adapter and then click on the Driver tab.
The driver in the above example is from 2013 and does not need upgrading.
Where to Get Upgraded Drivers
The Stone Driver Finder contains updated drivers for these models.
Alternatively, use the Intel Download Center to download the right drivers:
NT310: 3rd Generation Intel Core Processors with Intel HD Graphics 4000.
NT310-H: 4th Generatin Intel Core Processors with Intel HD Graphics 4200 / 4400.
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Applies to:
Stone NT310 Laptop - NOTCHA-256 and NOTCHA-257.
Stone NT310-H Laptop - NOTCHA-260 and NOTCHA-265.
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Installing Symantec Endpoint Encryption (SEE) with Virtual PC Health Check
Problem
Installing Symantec Endpoint Encyption (SEE) on systems that have the Virtual PC Health Check installed may cause the system to stop booting.
Products
Symantec Endpoint Encryption and Windows 7 with Virtual PC Health Check
Issue
When you try and boot the system you will be presented with the "Press F3 for Virtual PC Check". During a normal boot, you would ignore this message and let it timeout.
However with Symantec Endpoint Encryption installed after the message has timed-out, it will simply re-appear and the boot process will not continue.
If you press F3 you will get a message that says "NF" and the system will not proceed any further.
Root Cause
Installing Symantec Endpoint Encryption on a system that has the Virtual PC Health Check installed. Virtual PC Health Check uses boot code that doesnt work when the
partition layout is changed by programs such as Symantec Endpoint Encryption.
Resolution
1. If you are deploying an Operating System image, use the option in your disk imaging software to remove Virtual PC Health check by deleting the entire contents of the
hard drive (for example, use the DISKPART CLEAN command).
2. If you are not deploying an image, or if you are already at the point where the system cannot boot, you will need to use the recovery process below:
Stage 1 - Boot from the Windows 7 DVD
Turn the system on
Access the BIOS boot menu (this is normally F10 on Intel desktop based systems, the system will display what the correct key is to access the boot menu on the
splash screen)
Put the Windows 7 Installation disk in the DVD Drive
Wait for around 10 seconds to allow the drive to read the disk
Select the DVD Drive as the boot device.
Press a key when you are prompted (this stops the system booting from the hard drive)
Stage 2 - Start the Recovery Command Prompt
When prompted, select the language and keyboard or input settings, or any other localisation settings when requested.
Click Repair your computer.
Click the operating system that you want to repair, and then click Next.
In the System Recovery Options dialog box, click Command Prompt.
Stage 3 - Repair the Master Boot Record (MBR)
At the command prompt, enter the following command: Bootrec /fixmbr
Press enter.
Restart the machine.
This will have now stopped Virtual PC Health Check from running as the Master Boot Record (MBR) will have been replaced. This should allow the system to complete
booting while Symantec Endpoint Encryption is installed.
Applies to:
PC or Notebook systems with Virtual PC Health Check pre-installed by Stone Computers
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Intel i217-LM LAN Controller Problem on 8 Series Systems - Risk of Broadcast Storm / Network Denial of Service
Problem
Specific models of Intel LAN controller found on some Haswell systems and some older driver versions may intermittently cause excessive network broadcast traffic
whilst the system is in sleep mode.
Affected products include:
Stone /
Stone /
Stone /
Stone /
Asus
Asus
Asus
Asus
Q87M-E (BOAMOT-462 / BOAMOT-473)
Q87 CS-B (BOAMOT-467)
Q87T (BOAMOT-470)
Q87I-Plus (BOAMOT-475)
?This problem does not appear on Haswell systems using a Realtek LAN Controller.
Symptoms
These include:
When the system sleeps, the system may send lots of IPv6 Multicast traffic across the network. This is usually invisible to end users.
The combined effect of a number of problem systems in sleep mode can cause the network to seem slow to other users, or network resources become unavailable
With all of the systems awake, the broadcasts stop and network resources become available again.
?The symptoms are similar to those experienced when a network loop has been introduced, however the problems above cannot be resolved by turning on spanning tree
protocol (STP). The network may appear to be suffering a denial of service attack.
Root Cause
The root cause is a bug in the Intel i217-LM network driver, which can cause IPv6 multicast traffic to be sent when the system is in a sleep state.
Driver package versions 18.x including 18.7.28.0 are affected by this issue. The actual driver dates are January 2014 and older, and include driver version 12.10.30.0.
An example of the problematic driver is shown below.
Please Note: In addition to using and supplying only industry tested and digitally signed drivers, Stone computers thoroughly tests all systems as part of a product
evaluation and development process. This issue has only been replicated in very isolated circumstances however the issue can cause significant disruption, hence its
inclusion on the Stone Knowledgebase. The issue has been replicated on Windows 7 but may also occur using Windows 8.
Resolution
Install driver package 19.0 or later. As of writing, driver package 19.1 is available. This contains the Intel i217-LM driver version 12.11.96.1 dated 14/3/2014. Up to date
drivers can be downloaded from the Stone Driver Finder.
Additional Download Links
Windows 7 x86 Driver Package 19.1
Windows 7 x64 Driver Package 19.1
Additional Workaround
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If you are affected by this issue but not able to update the driver, a workaround is to remove the binding to IPv6 on the network adapter. This will remove the facility to
use IPv6 services.
To do this:
Use the Network and Sharing Center to select "Change Adapter Settings".
Find the Intel i217-LM adapter in the list of adapters.
Righ-hand click on it and then left click on Properties.
Then un-tick the check box for "Internet Protocol version 6".
Click on OK.
A further alternative, for example if you need to maintain the use of IPv6 services and cannot upgrade the driver, is to disable the system's ability to go into sleep state. If
you require assistance with this, please contact Stone support.
?Applies to:
Haswell based systems (with an Intel 8 Series Chipset) fitted with an Intel i217-LM Gigabit LAN Controller.
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Realtek LAN Controller Problem on 8 Series Systems - LAN Reports not Connected, Is Missing, or no Traffic
Problem
Haswell systems based on Intel 8 Series / Haswell chipsetswith a Realtek LAN Controller fitted may experience LAN connectivity issues after using out of date LAN driver
software under Windows. These systems were shipped in 2014 and 2015.
These include:
Stone NT310-H (NOTCHA-260)
Stone / Asus B85M-E (BOAMOT-463)
Stone / MSI H81M-P33 (BOAMOT-464)
Stone / Asus H81T (BOAMOT-471)
Stone / MSI H81I (BOAMOT-472)
Stone / Asus H81M-P-SI (BOAMOT-476)
?This problem does not appear on Haswell systems that only use an IntelLAN Controller.
Symptoms
These include:
The network adapter keeps disappearing from device manager; the network adapter is not visible to the system at all.
You cannot get any network connectivity or traffic.
You cannot get an IP address via DHCP.
The adapter may report that the cable is unplugged when it is not.
You may not even be able to network boot the system (PXE boot).
Cold or warm reboots may not fix the problem.
Root Cause
The root cause is an out of date Realtek LAN controller driver which mis-programmed the LAN PHY chip. This mis-programming will survive cold and warm boots.The
Realtek LAN driver on an8 Series chipset based system should be updatedto a November 2013 or newer version using the Stone Driver Finder.
If you have up to date drivers running on the machine and on any PXE boot or deploymentsystem but are experiencing problems, then you are likely not affected by this
issue. Please contact the Stone service desk for assistance for additional troubleshooting.
An example of a driver that may cause this problem is shown below:
Note: Unfortunately the original component manufacturer's driver disk may contain a problematic, out of date driver. Please ensure you obtain all of your system drivers
from the Stone Driver Finder or Stone Support.
Resolution
Step 1:
The driver must be upgraded to a newer version, by obtaining a newer version from the Stone Driver Finder. If you neednetwork connectivity to do this, you should do Step
2 first to regain some connectivity, then update the driver, and then repeatStep 2.
Step 2:
The LAN PHY chip must be reset. To do this after having updated the driver, perform the following:
Shut Windows down.
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Disconnect the mains from the power supply (and in the case of a notebook system, also remove the battery).
Disconnect the LAN cable.
Wait for at least 20 seconds for the system to completely discharge.
Reconnect the LAN cable and then the power (and again in the case of a notebook system, reattach the battery).
Note:If you do not complete Step 2 after updating the driver then the problem may re-occur as the LAN chip programming has not been cleared. The LAN chip is
programmed by the driver; step 2 must be completed after updating the driver.
Additional Example Scenario - PXE Boot
A new Stone system arrives with a customer with a pre-installed image; the network connectivity is fine.
You thendecideto PXE boot the system to capture an image from it.
The Realtek driver in the PXE Image WIM file used to boot the system is significantly out of date.
The driver believes is supports the network adapter and the adapter may initially connect to the network.
The network connection then fails - either no traffic, or the adapter disappears.
You then rebootthe system into the pre-installed image and find thatthe network connectivity still doesn't work.
You believe that the network interface has failed - however this is incorrect - the PXE driver has mis-programmed the interface - this now needs to be cleared using
the steps above.
?Applies to:
Haswell based systems (with an Intel8 Series Chipset) fitted with a Realtek PCIe Gigabit LAN Controller.
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SCCM Deployment: The computer restarted unexpectedly or encountered an unexpected error
Problem
Operating system deployment fails with the following error:
The Computer Restarted unexpectedly or encountered an unexpected error. Windows Installation cannot proceed. To install Windows, click "OK" to restart the computer,
and then restart the installation.
Resolution
On the screen with the error message above try the following steps:
1.
2.
3.
4.
5.
6.
7.
8.
Hold down "Shift + F10" to open the command prompt
On the command prompt type "regedit" with no quotes to open the Registry Editor
Go to:HKLocal machine -> System ->Setup ->Status -> ChildCompletion
Highlight ChildCompletion and on the right you will see "setup.exe"
Double click "setup.exe" and verify the value is set to "1"
Change the value to "3"
Close the registry editor and close the command prompt.
Click OK on the error message and now the installation process should complete.
Applies to:
Deployments of Windows 7 using SCCM 2012.
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Should I use a passive Display Splitter to use Dual Display from a Single Port?
Problem
A common scenario is the need to give a cloned output to more than one monitor and/or projector at the same time. For example, you may have a monitor already
connected but then need to connect a projector.
One solution available on the market isthe passive video splitter. A passive splitter has no power supply and no electronics. It is simply wired to duplicate the signals to
two HDMI, DVI or VGA connectors.
The use of passive video splitters, such as a passive VGA splitter (15-pin)can cause configuration and reliabilityissues with modern PC systems and therefore is not
recommended.
Issue 1: Mismatched display settings
Using a physical clone of a display prevents the PC from being configured to support the different output device's characteristics, such as resolution. This means that the
output has to be configured to the lowest common denominator of the two in both the X and Y axis. For example:
Monitor 1: 1366x768
Projector: 1280x1024
Common denominator: 1280x768 - this is not the ideal resolution for either device and will give a stretched, distorted or letter box display on one or more device.
Solution: Use seperate physical output ports on your system. Windows will automatically adjust the output for the best possible display on a cloned setup. Or, using the
seperate output ports, configure a spanned desktop. This will allow you to run each device in its native resolution, and will allow you to drag and drop application windows
between the two screens.
Issue 2: DDC Pins shorted - display not configured correctly; damage may occur
Most interfaces (including VGA 15-pin, DVI, HDMI and Display Port) may use of a communications channel called DDC.
This is a communication channel from the monitor or projector back to the PC. This carries configuration information such as PNP ID, native resolution etc.
Shorting the DDC information together by physically connecting the two outputs from two devices together can damage the device and the PC host system.
Solution: Use seperate physical display outputs from the PC will ensure DDC information correctly gets back to the host PC system. If you do use a passive splitter - and
this cannot be recommended - ensure that the DDC pin from one of the outputs is disconnected (for example, VGA pin 12 from one of the output devices).
Issue 3 - Manual Configuration required
Because a passive physical splitter cannot handle DDC information for both devices correctly, Windows may not be automatically able to determine the correct output
resolution. The user will need to manually configure the correct resolution every time the device is connected. If a second device is connected while the system is
running, the user may need to manually adjust the resolution on the original device to bring the resolution down to an acceptable setting for the new device.
Solution: Use seperate physical display outputs from the PC
Other Issues
Other issues related to the use of passive splitters include problems where projectors may not display a signal unless the PC is powered up first. This again relates to
DDC handshaking. Use seperate physical display outputs.
Please contact your account manager if you would like to discuss upgrade options to your system to support multiple outputs. A system that supports multiple outputs
resolves the problems listed above as well as giving control over which output is the primary and which output is the secondary, in the case of a spanned desktop.
Applies to:
All systems including PCs and laptops, with or without a dedicated graphics card.
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Slow wireless performance on Intel Atom Based systems
We are aware of an issue where laptop or netbook systems using Intel Atom 26xx and 28xx processors and Intel wireless cards such as the 6235 may deliver less than
expected wireless throughput.
The wireless signal strength shows a good signal however the wireless performance may fluctuate, depending upon the wireless environment.
We are pleased to be able to announce the availabilty of the pre-release 15.5.6.48 Windows 7 32bit driver which resolves this issue. Further release versions of this driver
will be available on the Intel web site shortly. There is no 64-bit driver as these Atom platforms do not support 64-bit Windows.
Recommendation: As with any wireless driver, please test this driver in your environment for suitable performance and interoperability. Ensure that you uninstall all
previous Intel wireless drivers and reboot before installing this replacement driver, as some of the driver version numbers are not consistent.
The 15.5.6.48 driver supports the following Intel wireless card models:
6300 series
6250 series
6235 series
6205 series
6150 series
2230 series
2200 series
Note: In any situation it is always advisable to disable the bluetooth radio to improve 2.4GHz wireless performance, unless bluetooth connectivity is required.
Applies to:
Laptops and desktops using Atom 2600 and 2800 processors, fitted with Intel wireless cards such as the 6235. This includes the Stone N108 and Stone Classmate
2 (N109RV).
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SMART Board Software Causes Intermittent loss of Keyboard and/or Mouse on System Start
Problem
Some versions of the Smart Technologies Product Drivers can cause problems when a USB 3.0 controller is installed in the system. This has been verified on Windows 7
and the 2010 version of the Smart Technologies driver package.
When you boot the system, the keboard and or mouse may beunresponsive until you remove them and then plug themback in.
Removing the USB 3.0 controller monitor program does not resolve the problem. The problem has been seen on H61, B75, Q77 and H81 systems.
Cause
The drivers themselves appear to cause system problems as they were not designed to be aware of USB 3.0 controllers. The issues are evident even if you are not using
the USB 3.0 ports on the system.
Resolution
Either seek updated drivers from Smart Technologies, or if you are not connecting the Smartboard / Smarttableto the problem system, just uninstall the Smart
Technologiesdriver package from Control Panel. The rest of the Smart Technology software will continue to function without the driver package.
Note: This problem is also described in the article USB 3.0 Controller Driver Issues and Work Around Summary.
Applies to:
Desktop and Laptop products with USB 3.0 controllers, running Windows 7
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Stone Classmate 2 (N109RV) - How to resolve KMS Activation not working
KMS Activation BIOS Key Missing
On rare occasions the BIOS information to support Windows 7 KMS activation may be missing from the system BIOS. To rectify this problem, update the BIOS with the
file attached. You will need a Windows 98SE bootable pen drive.
This BIOS issue does not apply to MAK activation.
Instructions
Download and extract the attachment to a Windows 98SE bootable pen drive
Boot the problem system from the pen drive
Use the CD command to change to the directory you extracted the attachment to, if you used a folder
Run FLASH.BAT
Alternative Download Location
This file is also available here.
Applies to:
Stone Classmate 2 clamshell product (N109RV)
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Stone N120 Netbook - Wireless Network may not be available during Domain Logon
Issue
We have identified an enhancement to the software which ships with the N120 netbook to improve the wireless performance of the systemwhen used in a domain
networking environment, when the system is booted from cold with the AC power disconnected (in other words, turned on and running on battery).
This symptom has only been recorded using Windows 7.
If you do not use a Windows / Active Directory domain with this system, you do not need this software enhancement.
Potential symptoms of the wirelessnetwork connection not being ready quick enough when the system boots include:
Messages displayed such as "No Domain Controller is available for domain SOLOdue to the following: There are currently no logon servers available".
Group Policy settings are not reliably applied (for example, mapped drives, redirected desktop orbackground settings).
You can be logged on with cached credentials only.
If you haven't logged onto the system before, your credentials are unable to be verified against a server and you are unable to logon, or you have to wait a long
time or make repeated attemptsbefore you can logon.
Verify
Please verify that you are affected by this specific issue: For example, when logged on as local Administrator, can you connect to the wireless network? If you are having
problems seeing the wireless network in the network list, or problems with your authentication/encryption, these issues need to be resolved first and again you will not
benefit from the software enhancement offered in this article.
Tip:If you use a RADIUS server to authenticate and connect to your wireless network please ensure that this is working properly first.
Cause
The N120 netbook is designed to maximise battery life when the AC power is disconnected. As a result, in some situations, the wireless subsystem may not become
available quickly enough to give the user a smooth logon experience when connected to adomain environment.
Resolutions
There are four resolutions below, listed in order of effectiveness or the time required to make the change.
Resolution 1 - Disable Wireless Power Saving Features on the Adapter
Resolution 2 - Change the Wireless Power Management setting in the Power Plan
Resolution 3 - Use the Hotkey as a Service Workaround
Resolution 4 - Replace Software images that were previously used on or designed forearlier models of machines.
Resolution 1
Follow these steps to disable the WindowsPower Saving featureson the wireless adapter in Device Manager.
A script is also available which can be deployed as part of a group policy computer startup script. This script turns off the power saving features for all network
adapters in the system.
Resolution 2
Disable wireless adapter power saving features in the power plan. To do this, either chooce the High Performance Power plan, or modify the Balanced or Power Saver
plans to adjust the wireless power saving settings.
Open Control Panel and select Hardware and Sound
Choose Power Options
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At this stage, you will be presented with the power plans available. You can either select to use the High Performance power plan, or if you prefer to carry on using
the Balanced or Power Saver plans, carry on with the instructions below.
Click on "Change Plan Settings" for the power plan that is currently in use (either Balanced or Power Saver)
Scroll down to Wireless Adapter Settings
Ensure that for both "On battery" and "Plugged in", the performance setting is set to Maximum Performance.
Click on OK to accept the change and then close Control Panel.
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Resolution 3
If using an Intel 7260 based wireless adapter, ensure you have driver 17.x or newer installed.
Ensure you are running Hotkey version 7.00.33 for Windows 7. If you are not:
Uninstall the Hotkey software from Control Panel > Programs and Features.
Download and Install the Windows 7 version of the Hotkey software (version 7.00.33) from the Stone Driver Finderor here.
Then download and install the Hotkey as aService solution, attached to the articleor available here.
Hint:All resolutions can be used in conjunction with each other however this is not normally necessary.
?Instructions for the Hotkey as a Service Enhancement (Resolution 3)
Full instructions and notes are provided in the readme.txt file included in the package, however please see the brief installation and removal instructions below.
Please Note: The Hotkey as a Service Enhancement also includes several registry changes to improve group policy reliability. These registry changes are NOT removed
if you uninstall the Hotkey as a Service enhancement.
Installation
Download and extract the package onto the target system.
Ensure the normal, correct Hotkey utility is installed on the target system.
Runinstall_hotkey_service.bat as an Administrator.
If you are running a scripted deployment, runinstall_hotkey_service.bat /q to perform a silent quick install.
Reboot the system and test.
Removal
When you install the software, the uninstaller is copied to one of the following locations:
On an x86 system:
Run as an Administrator: C:\Program Files\Hotkey_Service\uninstall_hotkey_service.bat
On an x64 system:
Run as an Administrator: C:\Program Files (x86)\Hotkey_Service\uninstall_hotkey_service.bat
Note: Please test that this enhancement resolves any symptoms you have before rolling out the enhancement. For example, please create a new user inside active
directory, then boot the system from cold, running on battery, and attempt to logon using the new user account. We also recommend that you perform testing to make
sure that there are no unforeseen side effects to theuserexperience before you deploy this software.
Limitations of Resolution 3
If the user logs off the system and then hibernates the system, the wireless connection may not be restored. In this instance, use resolution 1 or disable
hibernation.
Software Version 0.07 Updated 6/6/14 to change the group policy registry settings to minimise logon delays.
Resolution 4
Ensure you create a new software image for the N120. Re-using a software image that was originally designed for other notebooks can lead to complications,
especially when the image had a previous version of the Hotkey software installed. Uninstalling the Hotkey software and upgrading it to the correct version may not
be sufficient.
Applies to:
Stone N120 Netbooks running Windows 7 (NOTCHA-258)
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Stone N120 Netbook - Wireless Network not found, Poor Signal or Intermittent Connection
Problem
There is a software issue that customers may experience on the Stone N120 Netbook whilst running Windows 7 that may cause the following symptoms:
Wireless networks may be completely unavailable.
If wireless networks are visible, the signal strength may seem to be very poor.
Any wireless networks that are visible are only intermittently available, as if the wireless radio is constantly being switched off and on.
Cause
This problem is caused by an incorrect version of the Hotkey software. If the Windows 8 version of the Hotkey software is used in Windows 7, the wireless card may not
function correctly.
Resolution
Uninstall the Hotkey software from Control Panel > Programs and Features.
Download and Install the Windows 7 version of the Hotkey software (version 7.00.33) from the Stone Driver Finderor here.
Note: If you are having problems with the wireless system whilst logging onto a Windows / Active Directory domain, for example with group policies not being applied, or
messages regarding servers not being available to authenticate usernames or passwords, please see the attached article for a solution.
Applies to:
Stone N120 Netbooks running Windows 7 (NOTCHA-258)
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Stone NT310 - Slow Caps Lock Refresh Rate or Missing Keystrokes
Problem
In some situations it has been observed that after pressing the caps lock the onscreen display animation may for a short time block further keystrokes, meaning
that text may be entered incorrectly.
This problem has been seen on Windows 7 systems but may also apply to Windows 8 systems.
Cause
The cause is an issue with the Hotkey on-screen display software.
Resolution
Method 1
Update the Hotkey Software (see the related article for download links),
Method 2
Windows 7
Click on Start, then type MSCONFIG in the search box.
The system will show a list of matches to MSCONFIG, including one under Programs.
Right hand click on the result and then left click on Run as Administrator.
?
Select the Startup Tab in MSCONFIG.
Find the entry in the list of Startup Items called Hotkey.exe.
Remove the tick to disable Hotkey from starting when the machine starts.
Click on Apply and then OK to accept the change.
With this method, there will be no further on screen animations but most Hotkey functions will still operate.
Windows 8 / Windows 8.1
Press the Windows Logo Key and R at the same time to bring up the Run Dialogue box.
Type in MSCONFIG and click OK.
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Select the Startup Tab in MSCONFIG.
Find the entry in the list of Startup Items called Hotkey.exe.
Remove the tick to disable Hotkey from starting when the machine starts.
Click on Apply and then OK to accept the change.
With this method, there will be no further on screen animations but most Hotkey functions will still operate.
Applies to:
Stone NT310 laptop (NOTCHA-256 and NOTCHA-257).
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Stone NT310 Laptop - Hotkey / On-Screen Display Utility Crashes on Installation or Startup
The Hotkey Utility
The Stone NT310 laptop, like most laptops, uses add-on software to bring extra functionality and features to Windows.
Stone provides the Hotkey Utility which provides extra on-screen display information and additional Hotkey functionality.
Problem
If you upgrade from Windows 8.0 to Windows 8.1, you may find that this Hotkey Utility stops working and displays an error message on boot, or if you try and
reinstall it.
If you are running Windows 7, you may find that the Hotkeys are intermittently unresponsive.
You may get an error message when the system boots saying that the "System needs to be restarted again. Make sure all driver is installed."
Resolution
An updated version of the Hotkey Utility is now available. Use the steps below to update your software.
Steps - Windows 7
Uninstall the previous version of the Hotkey utility if installed.
Reboot.
Download and install the latest version for Windows 7 (previous version here here).
Steps - Windows 8
Uninstall the previous version of the Hotkey utility if installed.
Reboot.
Download and install the latest Hotkey Utility for Windows 8 / Windows 8.1.
Steps - Windows 8.1
Uninstall the previous version of the Hotkey utility if installed.
Reboot the system and use the F2 key to go into the BIOS.
Check the BIOS version. If you have a BIOS version lower than 1.03.02 you will need to update the BIOS first.
Boot the system back up.
Download and install the latest Hotkey Utility for Windows 8 / Windows 8.1.
?Applies to:
Stone NT310 Laptop - NOTCHA-256 and NOTCHA-257.
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Stonebook Pro / Stonebook Lite - Airplane Mode Not Working, or Keeps Switching Off and On
Problem
You are using Windows 10 on your Stonebook Pro or Stonebook Lite and the Airplane mode functionality is not working. You are unable to switch on or off Airplane mode.
Additionally, Airplane mode may keep on switching between showing as connected or turned off, and your wireless network connection may not be reliably available.
Cause
If you have downloaded the Windows 10 x64 Airplane mode driver from our Driver Finder before 24/8/16, you may have the wrong version installed.
Resolution
Please uninstall your existing Airplane mode software, download the updated version and install it. The new version can either be downloaded from the Driver Finder, or
here.
The correct Airplane mode driver is version 1.4.0.3 and the download is just less than 4MB in size.
?
Please Note: If you upgrade from Windows 8.x to Windows 10, you will also need to uninstall the old Airplane mode driver and install the specific Windows 10 version
above.
Applies to:
Stonebook
Stonebook
Stonebook
Stonebook
Pro P10A (n24_25ju) - NOTCHA-277
Pro P11A (n24_25ju) - NOTCHA-278
Lite L10A (n24_25ju) - NOTCHA-276
Lite L11A (n24_25ju) - NOTCHA-280
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USB 3.0 Controller Driver Issues and Work Around Summary
Issues
There are a number of issues regarding USB 3.0 controllers primarily with Windows 7. This article highlights some of the more common problems as well as work-arounds
for them. A driver package tor the four most common groups of USB 3.0 controllers is available at the end of this article.
Problem
Problem
Problem
Problem
Problem
Problem
1 - Intermittent Device Response with Third Party Applications
2 - VMWare Player or VMWare Workstation USB Removable Device / Passthrough does not work
3 - Intel USB 3.0 Controller Driver May not Install through WDS / MDT / CC4 / SCCM
4 - Upgrade to Windows 8 will not proceed with the Manufacturer USB 3.0 driver Installed
5 - Smart Technologies Tablet or Smart Technologies Smartboard drivers cause the system keyboard and/or mouse to be Unresponsive
6 - Removal of EHCI Support From Intel Skylake and newer platforms means that Windows 7 can't use USB devices until an additional driver installed
Please Note: These issues are not specific to Stone PCs or desktops but rather are related to the chipsets and drivers supplied from the chipset manufacturer.
USB 3.0 Controllers Affected
The main controllers addresses by this article are:
Renesas1: Renesas first generation USB 3.0 Controller uPD720200 and uPD720200a, as used in the Intel 6 Series Desktop boards
Renesas2: Renesas second generation USB 3.0 Controller uPD720201 and uPD720202 as used in some high end motherboards
Intel7: Intel first generation USB 3.0 controller as Integrated into the 7 Series Intel Chipset, such as Q77, HM75 etc.
Intel8/9: Intel second and third generation USB 3.0 controllers as integrated into the 8 and 9 Series Intel chipsets, such as the Q87.
Intel 1x0: Intel fourth generation USB 3.0 controllers as integrated into the Skylake series chipsets such as the H110M, B150 and Q170.
ASMedia 104x and 107x Controllers.
Native support for most of these controllers is available from within Windows 8.1; the Windows 8 / Windows 8.1 in-box driver is not affected by the issues discussed in
this article.
Problem 1 - Intermittent Device Response with Third Party Applications
Applications which monitor the USB ports on a system may not work, or USB devices in the system may have intermittent issues
Cause
The USB 3.0 Controllers above install their own port monitoring application by default. This notifies you, for example, if you plug a USB 3.0 device into a USB 2.0 port.
The monitoring application monitors all ports on the system including USB 2.0 ports and issues can be seen across all ports in the system.
The conflict between the driver's port monitoring application and an add-application which is also probing the USB ports can cause either program to cease working, or the
USB ports themselves may intermittently fail to respond or detect devices.
Resolution
Renesas1, Intel7 and Intel8/9:
Uninstall the driver
Reboot
Reinstall the driver using the INF only method, using Device manager to install the basic driver components only. The monitoring application is not installed
using this method, and the conflict is resolved.
?Renesas2 - either follow the method for Renesas1 above, or:
?Uninstall the driver
Reboot
Reinstall the driver using the /v"NO_MONITOR=1" switch to prevent the monitoring application from being installed. In the Stone USB 3.0 driver package,
this is also available as silentsetup_no_monitor.bat
ASMedia
?Uninstall the driver
Reboot
Install the driver in the Stone USB 3.0 driver package as this does not include a USB monitoring application.
See also Problem 5 for a similar issue around Smart Technologies Smartboard or Smarttablet drivers.
Problem 2 - VMWare Player or VMWare Workstation USB Removable Device / Passthrough does not work
In this situation VMWare products are not able to take control of the USB device and pass it through to the guest operating system. When you attempt to connect the
device to the guest operating system, you get an error message that the device is in use on the host.
Resolution 1
Ensure the VMWare USB Arbitration service is running in Computer Management > Services.
Resolution 2
Use the same resolution as for Problem 1. Then once you have removed the USB monitoring program, you should be able to assign the USB device to the guest
operating system.
Note: This problem appears to be more prevalent on Intel 8/9 Series USB controllers than other models, and has been verified to exist on VMWare Player 6.0.3
Problem 3 - Intel USB 3.0 Controller Driver May not Install through WDS / MDT / CC4 / SCCM
When you use the INF driver and deploy this through a driver package, the Intel 7 or 8/9 driver may not install properly. The "Intel(R) USB 3.0 Root Hub" is listed in device
manager as an Unknown device, or with a yellow exclamation mark on it. Device Manager reports that the driver is not installed correctly.
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Cause
The cause is a problem with the way the driver and driver ID is constructed. The device has an ID of USB3\ROOT_HUB30&VID_8086_PID_1E31 whilst the driver does
not have an INF that matches closely enough for the deployment process such as WDS to use it.
Resolution
Reinstall the driver after the initial build of the system. This can be done either using the standard setup program, or, for larger scale deployments such as an
SCCM build, use a task sequence and the silent setup option included in the Stone USB 3.0 driver package.
If you require that the Intel USB monitor program is not installed you can still use the INF only method after the operating system has been installed. To do this
programatically, use the drivers in the INF_Only folder and the install.bat file. This needs to be run with Administrative privileges.
Problem 4 - Upgrade to Windows 8 will not proceed with the Manufacturer USB 3.0 driver Installed
If you attempt to upgrade to Windows 8 from Windows 7 the upgrade checker may report that the USB 3.0 controller driver is not compatible.
Resolution
Uninstall the USB 3.0 controller driver
Upgrade to Windows 8
Install the latest Windows 8 USB 3.0 controller driver IF Windows does not automatically install a driver during the upgrade. Use of the Windows in-box driver is
recommended where possible.
Problem 5 - Smart Technologies Table or Smart Technologies Smartboard drivers cause the system keyboard to be
Unresponsive
Similar to Problem 1, some versions of the Smart Technologies Product Drivers can cause problems when a USB 3.0 controller is installed in the system. This has been
verified on Windows 7 and the 2010 version of the Smart Technologies driver package.
When you boot the system, the keboard and or mouse may be unresponsive until you remove them and then plug them back in.
Removing the USB 3.0 controller monitor program does not resolve the problem. The problem has been seen on H61, B75, Q77 and H81 systems.
Cause
The drivers themselves appear to cause system problems as they were not designed to be aware of USB 3.0 controllers. The issues are evident even if you are not using
the USB 3.0 ports on the system.
Resolution
Either seek updated drivers from Smart Technologies, or if you are not connecting the Smartboard / Smarttable to the problem system, just uninstall the Smart
Technologies driver package from Control Panel. The rest of the Smart Technology software will continue to function without the driver package.
Stone USB 3.0 Driver Package
A driver package is available that contains the most up to date Windows 7 USB 3.0 controller drivers for all six mentioned controllers as of 25/7/16. This package
includes:
The standard setup program
Silent setup program (batch file)
Silent setup program with no monitoring application - Renesas 2 controller only (batch file)
INF installer only (no monitoring program)
Windows 7 Drivers for x86 and x64 are included. Download here.
Applies to:
Desktop and Laptop products with USB 3.0 controllers, running Windows 7
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Why does the VLC Player Video on my Projector Flicker, or Look Poor?
Problem
When you play video using VLC media player on a system with a projector connected, the projector screen may flicker when you start playing the video on it.
The projector may seem as if its changing inputs when you stop or start the video.
Colours may appear washed out or the overall video quality may be poor.
Cause
The cause is VLC Media player trying to take advantage of some hardware features to improve the video decoding. Depending on the graphics adapter and driver, this
may produce the undesirable results above.
This issue appears to be more prevalent on NVIDIA graphics adapters with HDMI connected projectors.
Resolution
Go into the VLC Media Player preferences, and under Video, untick the option for "Use Hardware YUV -> RGB conversions".
Applies to:
Desktop and Laptop products with a Projector connected as a second display, using VLC Media Player.
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Windows Cannot be Installed to this Disk - How to Fix Problems after switching between UEFI and Legacy BIOS Modes
Problem
When you use UEFI mode on most systems, Windows will attempt to use GPT partitioning during installation. This gives features such as the ability to support boot
drives larger than 2TB.
When you use Legacy mode on UEFI systems, Windows will attempt to use the older MBR partitioning method during installation.
The two methods are not compatible with one another. For example, you may encounter problems deploying Windows if your hard drive was partitioned using the MBR
style, and you then attempt to reinstall Windows with the BIOS reconfigured into UEFI mode.
Problem 1: Legacy (non-UEFI) BIOS with a GPT Partitioned disk: Windows cannot be installed to this disk. The selected disk is of the GPT partition style".
In this situation, deleting all of the partitions on the disk using the setup program is not sufficient. It will not resolve the problem.
Problem 2: UEFI BIOS with an MBR partitioned disk: Windows cannot be installed to this disk. The selected disk has an MBR partition table. On EFI systems, Windows
can only be installed to GPT disks."
Problem 3: UEFI BIOS with a GPT partitioned disk - with a deployment method such as MDT that has not been configured to handle GPT partitioning - the task
sequence or deployment fails.
Example of Problem 3: If you receive a new Stone PC with Windows 10 and decide to downgrade to Windows 7, many legacy Windows 7 deployment methods will not
be prepared for the GPT partitioning method present on the hard drive. The Windows 7 deployment may fail.
Problem 4: UEFI BIOS with a GPT partitioned disk, but you are trying to reinstall the system using boot media that has been prepared in MBR mode - perhaps an original
CD, or a USB pen drive - and the system won't boot from the boot media.
Work Arounds
Problem 1: Legacy System with a GPT Hard Drive
Delete the partitioning information from the hard drive by "cleaning" the disk.
Or, if you are doing a large-scale deployment, program your task sequence to clean the disk.
Problem 2: UEFI System with an MBR Hard Drive
Try UEFI-CSM Mode in the BIOS, if available.
If you are moving to a UEFI system on an MBR partitioned hard drive, or if your deployment method only supports MBR and you are working on a UEFI system, some
BIOSes have a UEFI-CSM mode setting which may help. CSM stands for compatibility support mode. In this mode, UEFI features are enabled, and things such as
Secure Boot will still work. However with CSM, the BIOS will detect the boot partition on the bootable media and enable MBR support as required. In this way, it is still
possible to use MBR partitioned disks and Windows installations after moving to UEFI mode.
If UEFI-CSM is not available and MBR hard drive partitioning is required, disable UEFI mode completely.
If you require UEFI features to be available, and so cannot disable UEFI mode, you may need to delete the partitioning information from the hard drive by
"cleaning" the disk. Or, if you are doing a large-scale deployment, program your task sequence to clean the disk.
Problem 3: UEFI System and GPT hard drive, with an MBR only deployment method
If possible, update your deployment method to support the new partitioning method, such as GPT.
Alternatively, delete the partitioning information from the hard drive by "cleaning" the disk.
Or, if you are doing a large-scale deployment, program your task sequence to clean the disk.
Problem 4: UEFI System with a GPT hard drive, but booting from MBR media
Try UEFI-CSM Mode in the BIOS, if available.
Alternatively, re-prepare the boot media in GPT mode from the original ISO using tools such as Rufus. This allows you to create replacement USB media, prepared
for UEFI/GPT booting. Bear in mind that some media such as Windows 7 x86 has limited support for booting in UEFI mode.
How to Delete The Partitioning Information
This process will "clean" or delete the GPT or MBR partitioning information from the hard drive, useful when you need your hard drive to match your BIOS and/or
deployment method. On a small scale, the easiest way to do this is to use the DISKPART command manually.
Note: These instructions will completely erase the contents of your systems hard drive. Please ensure that you backup all of your data first. This method will only allow
for a clean installation of Windows.
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Boot the system with the BIOS configured into the desired deployment mode.
Boot from the network, CD, or USB installation media as normal
At the first Windows PE or Windows installation screen, press SHIFT and F10 to get a command prompt.
Start Diskpart by simply typing in DISKPART and pressing Enter.
Use the LIST DISK command to list the hard drives. Usually, Hard Disk 0 is the disk you will be attempting to install to.
Select the disk to be erased by using the command SELECT DISK 0
Now use the CLEAN command to quickly erase the partitioning information.
Reboot and re-attempt Windows installation or deployment.
Applies to:
All Stone Desktop and Laptop products that support UEFI and Legacy BIOS modes.
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Wireless Guide 1: Troubleshooting signal problems such as low signal strength
Wireless Guide 1
Use the guide below to assist you in troubleshooting signal problems such as low signal strength or low throughput performance on wireless networks.
Low Signal Strength
Consider Your Expectations
How far away from the access point are you?
How many walls or obstructions are between you and the access point?
Are you connecting to a 2.4GHz or 5GHz network?
2.4GHz networks are more crowded and therefore subject to more interference.
5GHz networks are less crowded however the signal deterioates more quickly i.e. the signal doesn't travel as far. Whereas 2.4GHz networks will go through
2-3 walls in close proximity to the access point (less than 3M between walls) a 5GHz network signal will only go through 1-2 walls at the same proximity.
If possible, try the equipment in a different location and/or on a different access point to determine if it is localised interference which is causing your
problem.
If you are in a large multi-access point wireless network, ensure that the machine has roamed, or that you are connected to the nearest wireless access point.
Some managed network systems will manage the clients roaming or transfer to a different access point
Use any managed infrastrucure system to tell you which access point the client device is connected to, if you cant tell from the device itself
For example, on some systems, such as Meru, the virtual access point feature makes it difficult from the client end to determine which physical
access point the client is connected to, as the access point MAC address is virtualised.
Try adjusting the network cards "roaming agressiveness" setting. Increase the aggressiveness to make the system look for stronger signals from other
access points sooner, however this may result in more frequent brief disconnections whilst the system moves from one access point to another:
Reduce the possibility of being Affected by Interference
Turn off Bluetooth devices in the area if you are using 2.4GHz
If using 2.4GHz, try using the 5GHz spectrum instead
If you are using an unmanaged wireless infrastructure but have 5GHz capability, use a differently named SSID for the 5GHz network and set this higher in
the network preference order.
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Legacy or basic unmanaged systems: Try changing the wireless channel that is used.
Try removing legacy client devices from the network.
802.11b wireless devices can caused signal and performance problems on modern wireless networks, as these devices require too much "airtime" to
transfer data efficiently.
Turn off support for legacy client devices on your wireless system. Where possible, support for 802.11b and 802.11g devices should be disabled.
Try different locations and eliminate possible sources of interference - cordless phones, wireless cameras etc.
Other Tips
Ensure that your wireless access point has up to date firmware.
Ensure your wireless network card driver is up to date.
Make sure you use WPA2 and AES encryption. The use of WPA/TKIP will result in drastically reduced wireless system throughput.
Enable Wireless AC features on your access point, if available, and use Wireless AC devices where possible. Wireless AC presents a significant performance
improvement over Wireless N.
Ensure your wireless system has the faster transmission modes enabled.
Applies to:
All mobile products with wireless functionality.
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Wireless Hints and Tips
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Intel 7260 Wireless Adapter Intermittently Disconnects from Wireless Network
Symptoms
Your system has an Intel 7260 Wireless N or Intel 7260 Wireless AC adapter.
The system intermittently disconnects from the wireless network.
After a disconnection, no wireless networks are visible.
You either have to reboot the system, delete the wireless network profile, or even delete and reinstall the Wireless Adapter to reconnect to the wireless network.
Potential Cause
These issues can be caused by the crashing of the Windows Wireless LAN Service, potentially because of an Intel PROSet extension issue. Use the instructions below
to confirm if this is the cause of your problems, and then the potential resolutions.
Confirm Your Issue is Caused by the Service Crash
Check the Windows Application Logs using Event Viewer, for signs of the "WLANExt.exe" application crashing, or "faulting". This will be shown as an "Application Error".
Compare the date and time of these crashes to see if they match the losses of wireless connectivity.
This application crash can cause the Windows "WLAN AutoConfig" service to fail. Without this service, Wireless network connectivity may not be possible. The default
Windows settings will recover the first two crashes of this service. After the third crash, access to Wireless networks may not be possible.
Note that reports in the Windows System log that the "WLAN Extensibility Module has stopped" may not beindicative of this problem, as this module may not be in use.
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Cause
It is likely that the Intel PROSet Wireless additions are causing the problem. This appears to be able to happen even if the Intel PROSet Connection features are not in
use. These features are visible from the Wireless connections properties in Windows 7.
This problem has been seen on version 17.0.5.8 of the wireless driver with PROSet.
Resolutions and Work-Arounds
Driver and PROSet Upgrade
Downloadthe updated driver in advance, or usea wired network connection.
Uninstall the Intel Wireless drivers with PROSet.
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Install the updated driver.
Alternatively - Install the Driver without PROSet
Confirm that you are not using the Intel Connection Settings, as above. These are not used by default.
Download the updated Administrative install driver,or usea wired networkconnection.
The Administrative Install Driver is available with and without PROSet. Ensure you download the package that does not include PROSet. The PROSet
package is larger than the basic driver package.
Uninstall the Intel Wireless drivers with PROSet.
Install the updated driver using Device Manager or the basic installer included in the ZIP file.
The version 19.20 driver without PROSet can also be download here:
Windows
Windows
Windows
Windows
Windows
Windows
10 x64
10 x86
8.1 x64
8.1 x86
7 x64
7 x86
Issues NotCovered by this Article
Wireless is working but with a weak wireless signal strength
Inability to roam from access point to access point.
Slow wireless performance.
Note: If you are experiencing the symptoms not covered by this article you may still benefit from the Wireless driver update above.
Applies to:
Intel 7260 Wireless N Network Adapters
Intel 7260 Wireless AC Network Adapters
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Laptops connected to a Radius or Authenticated Wireless System Loses its Wireless Connection on Resume from Sleep
Problem
Consider the following scenario:
You are using a corporate wireless network (not a home wireless network).
Your corporate wireless network uses Radius authentication or similar.
You likely use a managed wireless infrastructure.
When you resume your laptop from sleep, your laptop wireless connection reports that it is disconnected, and you have to reboot to make the connection work
again.
Cause
This issue may be caused by a timing or compatibility issue between some wireless network adapters with their corresponding drivers, and some wireless access points.
Resolution
There are two potential resolutions for this problem. One or both may need to be applied.
Resolution 1 - Ensure you are using an Up to Date Wireless Driver
This problem has been seen on Intel AC 7260 Wireless cards using driver 17.10.xx and older.
To resolve this issue, upgrade to driver 17.13.11 or newer for the Intel 7260 range:
Windows 7 Driver 17.13.11
Windows 8 Driver 17.13.11
Intel AC 7260 Download Page
Resolution 2 - Disable the Fast Reconnect Feature
Instructions for Windows 7:
Open the Network and Sharing Center.
Click on Manage Wireless Networks.
Go to the Properties of the corporate wireless network.
Go to the Security tab and then click on Settings.
Under the Select Authentication Method options, untick the option to Enable Fast Reconnect.
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Click on OK to accept the change.
Retest for the problem.
Reminder: This problem and solution does not apply to most home networks which are using simple WPA/TKIP or WPA2/AES encryption and basic authentication. This
problem and solution only applies to RADIUS or similar enterprise authentication systems.
Additional Information
If using a Stone NT310-H laptop under Windows 7, you must use the correct version of the Hotkey software. The correct version is 7.00.38. The older NT310
hotkey program version 7.00.32 has been known to cause wireless issues, especially when resuming from sleep, on the NT310-H.
You may also need to disable the power management features on the wireless card.
Applies to:
Notebooks and Tablets running Windows in a corporate Wireless network with RADIUS.
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Using a Laptop in a Domain - Improving the Reliability of Wireless Connections on Windows 7
This article describes some methods to deal with wireless system performance or stability issues of a laptop system when used in a Microsoft Domain.
Problems and Solutions
Error message - "There are currently no logon servers available to service the logon request"
Ensure that you are in an area with good wireless signal coverage
Ensure that the Wireless network profile is set to be available to all users.
Disable Wireless LAN Adapter power management.
If you have disabled wireless LAN Adapter power management and are using the Stone N120 netbook, use the Hotkey as a Service Improvement.
Group Policies are not reliably applied
Ensure that you are in an area with good wireless signal coverage
The wireless network might not be fast enough to meet the benchmark for slow link detection. Lower the threshold or turn off slow link detection by setting
the value to 0.
Disable Wireless LAN Adapter power management
Disable the wireless card and then test for the same problems using a wired connection (bear in mind that unless you disable the wireless system, even if
you plug in a wired connection Windows might not automatically use it)
Check the Group Policy event log under Event Viewer > Application and Services Logs > Microsoft > Windows > Group Policy > Operational.
Try the NETLOGON 5719 fix which assists Windows with group policy processing.
The system works fine in some places but not in the classroom
Are you using the same type of wireless network in both locations? For example, not all wireless LAN adapters support 5GHz networks. If you have a 5GHz
network in the classroom, but an older 2.4GHz access point elsewhere, some LAN adapters will not see the 5GHz network in the classroom
How many users do you have on a single access point? As a guide, 15 users per access point is recommended, although you should consult your access
points manual to check as they do vary.
What is the distance between the machine and the access point, and how many obstructions are there in the way? For example, a single wall will greatly
reduce the useful range of a wireless network, especially a 5GHz network.
Try turning off Bluetooth on your devices, if not required. Bluetooth works on the same frequency band as 2.4GHz wireless networks.
The wireless system performance is poor
If the performance is poor, for example videos being played from the network keep freezing, again consider the number of users you have per access point,
and the number of obstructions
Ensure that wireless LAN drivers are up to date
Again, consider turning off Bluetooth on your devices
If using the N109 Atom based netbook with an Intel 6235 adapter, try the alternative driver.
Ensure you are using the right encryption modes. WPA2 and AES is strongly recommended. WPA/TKIP will limit network throughput whilst a mixture of
WPA and AES or WPA2 and TKIP likely won't work well at all.
?When I login wirelessly, the login takes a long time
Are you deploying large applications wirelessly?
How big are the user's profiles? Large profiles can increase login times. Where possible, large portions of the profile should be redirected (instead of actually
being part of the profile)
Try disabling off-line files and folders, as this can create an additional overhead.
The wireless connection keeps disappearing
Ensure that you are using up to date wireless LAN drivers.
If using the Stone Hotkey utility, ensure that this is the latest version available from the Stone Driver Finder for your operating system. For example, on the
Stone N120 netbook, an out of date Hotkey program can cause problems with the wireless connection. Alternatively, using a Hotkey program designed for
Windows 8 (version 8.x) with Windows 7 will also cause problems.
Please contact Stone support if you need assistance with any of the times above which are not documented in this article.
Disable Wireless LAN Adapter power management
Use this solution to prevent users not being able to log into the domain.
Manual Method
Logon as an Administrator
Open Device Manager
Find the wireless LAN network adapter
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Double click on the adapter to go into its properties
Go to the Power Management Tab and untick the box "Allow the computer to turn off this device to save power".
Deployment Method
Use this method to configure lots of machines across your network at the same time.
Download the LANPWR.ZIP file attached to this article.
Extract the LANPWR.VBS file from the ZIP.
Deploy the LANPWR.VBS file as a Computer startup script using Group Policy.
(You can also run the script as an Administrator to configure a single machine, but be aware that the change only takes effect after a reboot).
Note: Bear in mind that the script method also removes the setting from wired LAN adapters. Please test this in your environment before deploying the script out across
your machines.
Ensuring that the Wireless Network Profile is Available to All Users
This ensures that the wireless connection is available to Windows before anyone logs on. This setting is worth checking if domain networking works fine over a cable but
not over wireless, even though the wireless appears to be working fine if you login as an Administrator.
To check this setting, you need to open up the properties of the wireless network.
Either go open the Network and Sharing Center, and click on Manage Wireless Networks.
Or go to Control Panel, Network and Internet, and then Manage Wireless networks.
Right hand click on the wireless network which is to be used for domain logins.
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On the Connection tab, ensure that Network Availability says "All users".
If it does not, this might have happened if you created the wireless connection manually and did not specify that the connection should be saved for all users. You
will need to delete the old connection and re-create the connection, ensuring that you select "Save this network for all users of this computer".
Netlogon 5719 Fix
Note: These fixes require thorough testing before deployment. Test them, applying them in one by one in order. Use the minimum number of fixes you can to resolve your
issue. Ensure that machines still function appropriately offline, or outside of the network (i.e. at home) as required.
Group Policy
Modify the Local Computer Policy, or centrally administered Group Policy:
Computer Configuration > Administrative Templates > Logon > Always wait for the network at computer startup and logon: Enable
Registry
Apply the registry settings here, in order. Each incremental setting may cause slightly more distruption, logon pauses even on a wired connection, or an inability to
logon when no networks are available - please test thoroughly in your enviroment before deploying.
For more information see here.
Applies to:
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Laptop products running Windows 7
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