user manual - Custom Spa
USER MANUAL
Q3X
CUSTOM S.p.A.
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2017 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of
this manual in whatever form, whether by printed
or electronic means, is forbidden. While guaranteeing that the information contained in it has been
carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this manual
bear no responsibility for how the manual is used.
Information regarding any errors found in it or
suggestions on how it could be improved are
appreciated. Since products are subject to continuous check and improvement, CUSTOM S.p.A.
reserves the right to make changes in information
contained in this manual without prior notiication.
The pre-installed multimedia contents are protected from Copyright CUSTOM S.p.A. Other
company and product names mentioned herein
may be trademarks of their respective companies.
Mention of third-party products is for informational purposes only and constitutes neither an
endorsement nor a recommendation. CUSTOM
S.p.A. assumes no responsibility with regard to
the performance or use of these products.
THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for
accidents or damage to persons or property
occurring as a result of tampering, structural or
functional modiications, unsuitable or incorrect
installations, environments not in keeping with
the equipment’s protection degree or with the
required temperature and humidity conditions,
failure to carry out maintenance and periodical
inspections and poor repair work.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following actions
that could compromise the characteristics of the
product:
• Read and retain the instructions which follow.
• Follow all indications and instructions given
on the device.
• Make sure that the surface on which the device
rests is stable. If it is not, the device could fall,
seriously damaging it.
• Make sure that the device rests on a hard (nonpadded) surface and that there is suficient
ventilation.
• Do not ix indissolubly the device or its accessories such as power supplies unless speciically
provided in this manual.
• When positioning the device, make sure cables
do not get damaged.
• [Only OEM equipment] The equipment must
be installed in a kiosk or system that provides
mechanical, electrical and ire protection.
• The mains power supply must comply with the
rules in force in the Country where you intend
to install the equipment.
• Make sure that there is an easily-accessible
outlet with a capacity of no less than 10A closely
to where the device is to be installed.
• Make sure the power cable provided with the
appliance, or that you intend to use is suitable
with the wall socket available in the system.
• Make sure the electrical system that supplies
power to the device is equipped with a ground
wire and is protected by a differential switch.
• Before any type of work is done on the machine,
disconnect the power supply.
• Use the type of electrical power supply indicated on the device label.
• These devices are intended to be powered
by a separately certiied power module having an SELV, non-energy hazardous output.
(IEC60950-1 second edition).
• [Only POS equipment] The energy to the
equipment must be provided by power supply
approved by CUSTOM S.p.A.
• Take care the operating temperature range of
equipment and its ancillary components.
• Do not block the ventilation openings.
• Do not insert objects inside the device as this
could cause short-circuiting or damage components that could jeopardize printer functioning.
• Do not carry out repairs on the device yourself,
except for the normal maintenance operations
given in the user manual.
• The equipment must be accessible on these
components only to trained, authorized personnel.
• Periodically perform scheduled maintenance on
the device to avoid dirt build-up that could compromise the correct, safe operation of the unit.
• Do not touch the head heating line with bare
hands or metal objects. Do not perform any
operation inside the printer immediately after
printing because the head and motor tend to
become very hot.
• Use consumables approved by CUSTOM S.p.A.
THE CE MARK AFFIXED TO THE
PRODUCT CERTIFY THAT THE
PRODUCT SATISFIES THE BASIC SAFETY REQUIREMENTS.
The device is in conformity with the essential
Electromagnetic Compatibility and Electric Safety
requirements laid down in Directives 2006/95/CE
and 2004/108/CE inasmuch as it was designed
in conformity with the provisions laid down in the
following Standards:
• EN 55022 Class B (Limits and methods of
measurements of radio disturbance characteristics of Information Technology Equipment)
• EN 55024 (Information Technology Equipment – Immunity characteristics – Limits and
methods of measurement)
• EN 60950-1 (Safety of information equipment
including electrical business equipment)
The device is in conformity with the essential
requirements laid down in Directives 1999/05/CE
about devices equipped with intentional radiators
The Declaration of Conformity and other available
certiications can be request to [email protected]
please providing the correct part number shown
on product label or in the invoice.
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means that
used electrical and electronic products shall NOT
be mixed with unsorted municipal waste. For
more detailed information about recycling of this
product, refer to the instructions of your country
for the disposal of these products.
• Do not dispose of this equipment as miscellaneous solid municipal waste, but arrange to
have it collected separately.
• The re-use or correct recycling of the electronic
and electrical equipment (EEE) is important
in order to protect the environment and the
wellbeing of humans.
• In accordance with European Directive WEEE
2002/96/EC, special collection points are
available to which to deliver waste electrical
and electronic equipment and the equipment
can also be handed over to a distributor at the
moment of purchasing a new equivalent type.
• The public administration and producers of
electrical and electronic equipment are involved
in facilitating the processes of the re-use and
recovery of waste electrical and electronic
equipment through the organisation of collection activities and the use of appropriate
planning arrangements.
• Unauthorised disposal of waste electrical and
electronic equipment is punishable by law with
the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy.
WI-FI MODELS
This statement refers only to Q3X with CC3000 embedded Wii module. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
MANUAL
For details on the commands,
refer to the manual with code 77200000001400
TABLE OF CONTENTS
1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
DESCRIPTION
2.1
2.2
2.3
2.4
2.5
2.6
Box contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Device components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Status lashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.1 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2 Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.3 Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.1 Switch the device ON/OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 Opening cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.3 Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.4 Pairing with Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5
CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.1
5.2
5.3
5.4
5.5
5.6
Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Device status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
WI-FI communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6.1 Paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6.2 Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6.3 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.4 Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7
7
SPECIFICATION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.1 Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.2 Character speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
7.3 Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
7.4 Power supply dimensions cod. 963GE020000041 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.5 Power supply dimensions cod. 963GE020000046 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
7.6 Paper speciication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7.7 Character sets in CUSTOM/POS emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
8
CONSUMABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
9 ACCESSORIES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
10 ALIGNMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
10.1 Enable alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
10.2 Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
10.3 Alignment parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
10.4 Printing area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
11 TECHNICAL SERVICE
8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
1
INTRODUCTION
This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this
document. The index can be reached by the button on each page as shown in the diagram below.
Link to table of contents
Notes reference
Numbered title
for chapter
Numbered title
for paragraph
Information valid
for devices
AAAA, BBBB, CCC
5 CONFIGURATION
5.1 Setup parameters
When the printer is turned on it performs a self-test and reset routine(1) that checks
and initializes the following electronic and mechanical components. During
power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of default
parameters.
AAAA, BBBB
Information valid
for devices AAAA, BBBB
When the printer is turned on it performs a self-test and reset routine that checks
and initializes the following electronic and mechanical components.
CCCC
Information valid
for device CCCC
During power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of
default parameters.
Useful information to
not compromise
devices operation
ATTENTION: Respect power supply polarity.
Generic information or
suggestions for the use
of the devices
Information or
suggestions related to
specific operations
NOTES:
All the dimensions shown in figures are in millimetres.
(1) For the keys functions refer to the chapter 2.
9
10
2
DESCRIPTION
2.1
Box contents
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
customer service.
1. Device
2. Standard AC power supply cable or
1
2
4
3
US market AC power supply cable
3. Documentation (Short guide)
4. AC power supply
5.
•
Open the device packaging.
•
Remove the packing frame content and remove the packing frame.
•
Take out the device.
•
Keep the box, trays and packing materials in the event the device must be transported/shipped in the future.
11
2.2
Device components
External view
1. Cover for paper compartment
7. USB port
2. Opening lever for paper compartment
8. Drawer port
3. Paper out
9. Power supply port
4. Status LED
10. ON/OFF key
5. FEED key
11. WiFi or Bluetooth board (only for WiFi models or Bluetooth)
6. RS232 serial port
1
2
3
4
11
5
6
12
7
8
9
10
Internal view
1. Sensor for printhead temperature
2. Sensor for paper end and black mark detection
3. Sensor for cover open
1
2
3
13
2.3
Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
XXXXXXXXXXXXXX
Rx
0000000000000000000
PC
14
SN
HW
2.4
Key functions: power up
POWER UP
FEED
Hold
down
Print the
SETUP report
FEED
FEED
Fast
push
Hold
down
enter the
SETUP MODE
skip the
SETUP MODE
FEED
Hold
down
modify
selected parameter
FEED
Fast
push
next
parameter
15
2.5
Key functions: standby
STANDBY
FEED
advance the paper
(manual feed)
16
2.6
Status lashes
The status LED indicates hardware status of device. Given in the table below are the various LED signals and the corresponding device status.
Standard models
STATUS LED
DESCRIPTION
-
WHITE
WHITE/BLU
BLUE
OFF
DEVICE OFF
ON
DEVICE ON: READY MODE
x1
RECEIVE DATA
x2
RECEPTION ERRORS
(PARITY, FRAME ERROR, OVERRUN ERROR)
x3
COMMAND NOT RECOGNIZED
x4
COMMAND RECEPTION TIME OUT
x2
PRINTHEAD OVERHEATED
x3
PAPER END
x5
POWER SUPPLY VOLTAGE INCORRECT
x6
COVER OPEN
x3
RAM ERROR
x4
EEPROM ERROR
x5
CUTTER ERROR
BLUE
COMMUNICATION
STATUS
YELLOW
RECOVERABLE
ERROR
RED
UNRECOVERABLE
ERROR
17
WiFi models and Bluetooth models
STATUS LED
DESCRIPTION
-
WHITE
WHITE/BLU
BLUE
OFF
DEVICE OFF
ON
DEVICE ON: READY MODE.
CABLE COMMUNICATION ACTIVE AND/OR
CABLE COMMUNICATION Wi-Fi OR BLUETOOTH
DEACTIVATED
x1
RECEIVE DATA
x2
RECEPTION ERRORS
(PARITY, FRAME ERROR, OVERRUN ERROR)
x3
COMMAND NOT RECOGNIZED
x4
COMMAND RECEPTION TIME OUT
x2
HEADING OVER TEMPERATURE
x3
PAPER END
x5
POWER SUPPLY VOLTAGE INCORRECT
x6
COVER OPEN
x1
INITIALIZATION MODULES Wi-Fi OR
INITIALIZATION MODULES BLUETOOTH
BLUE
COMMUNICATION
STATUS
YELLOW
NOTIFICATION
STATUS
YELLOW
WiFi /
BLUETOOTH
STATUS
DEVICE ON: NO ERROR
GREEN
WiFi /
BLUETOOTH
STATUS
ON
WI-FI AND BLUETOOTH COMMUNICATION ACTIVE,
WAITING TO OPEN A Wi-Fi SOCKET OR PAIRING
BLUETOOTH IS IN PROGRESS
VIOLET
WiFi /
BLUETOOTH
STATUS
ON
WIRELESS CONNECTION ACTIVE.
x3
RAM ERROR
x4
EEPROM ERROR
x5
CUTTER ERROR
RED
UNRECOVERABLE
ERROR
18
3
INSTALLATION
3.1
Connections
The following igure shows the possible connections for the device.
PC
SERIAL
DEVICE
POWER SUPPLY
Serial
standard cable (optional)
Power supply cable
(included)
PC
USB
DEVICE
CASH DRAWER
USB
standard cable (optional)
Cable suppled with
cash drawer (optional)
ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: When RS232 and USB communication cables are connected to the device simultaneously, the communication
takes place via the USB port.
19
3.2
Pinout
2
1
POWER SUPPLY
3
Tripolar female connector
4
1 +24 Vdc
2 GND
J12
3 GND
4 Frame GND
ATTENTION:
Respect power supply polarity.
NOTE:
Power supply cable
The following igure shows the connector pinout of the power supply cable for the device:
Tripolar male connector
n.c.
GND
Power supply cable
2
1
USB INTERFACE
Female USB type B connector
3
4
1 USB0-VBUS
J2
2 D0 -
(in/out)
3 D0 +
(in/out)
4 GND
SH1 SHIELD
SH2 SHIELD
20
(in)
+24 V
5
9
1
6
RS232 SERIAL INTERFACE
Female DB9 connector
1 DCD
2 TX
During transmission, takes the values -VRS232 and +VRS232 depending on data.
3 RX
During reception, takes the values -VRS232 and +VRS232 depending on data.
4 DSR
J1
5 GND
6 DTR
When +VRS232, device is power on.
7 CTS
8 RTS
When +VRS232, device is ready to receive data.
9 n.c.
NOTES:
Given the presence of the RS232 standard, logic value “0” is associated with voltage value +VRS232 (corresponds
to a voltage level of between +3Vdc and +15Vdc) and logic value “1” is associated with voltage value -VRS232 (corresponds to a voltage level of between -3Vdc and -15Vdc).
1
2
3
4
5
6
7
8
9
DEVICE
DCD
DCD
RXD
TXD
TXD
RXD
GND
GND
DSR
DSR
CTS
CTS
1
2
3
4
5
6
7
8
9
DB9
DB9
DEVICE > PC connection
The following picture shows an example of connections between the device and a personal computer using a 9 pin
RS232 serial connectors:
PC
When use a serial cable, we recommend the installation of a ferrite core on the serial cable.
21
1
6
DRAWER CONNECTOR
Female RJ12 connector
1 GND
J5
2 SOL1
(out)
3 CASS
(in)
Drawer 1 command
Drawer status
4 +24 Vdc
5 n.c.
6 GND
ATTENTION:
This device can manage drawers of power supplies 24V. To prevent a current overload, check and set correctly the
kind of cash drawer.
PIN 4
PIN 2
NOTE:
The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector
DRAWER 1
(-)
RJ12
SOL
DEVICE
22
(+)
JACK
NOTE:
DEVICE > CASH DRAWER (optional) connection
Use an optional adapter cable RJ12-Jack to connect the device to a cash drawer. Refer to the picture below for the
connector pin signals:
+24Vdc
CASH
DRAWER
3.3
Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM
DESCRIPTION
INSTALLATION PROCEDURE
Driver for Windows XP
Driver for Windows VISTA
(32/64bit)
Driver for Windows 7 (32/64bit)
Windows
Driver for Windows 8 (32/64bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
Driver for Windows 8.1 (32/64bit)
Driver for Windows10 (32/64bit)
Driver for OPOS
Linux
32/64bit
Follow the instruction in the .PKG ile.
You can ind it in the software package
downloaded previously.
Mac OS X
Android
iOS
Window phone
Follow the instruction get back on the
README.TXT ile. You can ind it in the
software package downloaded in advance.
Library for CustomAndroidAPI
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
Library for CustomiOSApi
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
NOTE: All drivers can be found in the DOWNLOAD section of the web site https://www.custom.biz.
23
24
4
OPERATION
4.1
Switch the device ON/OFF
1
For printing receipts with wide black
zones, we recommend to replace
the included power supply with the
optional power supply that provides
a peak current higher for larger time
intervals (see technical specification
for power supplies codes).
IN DC 24V
Power supply cable
(supplied)
1A
VIn 24Vdc
Connect the power adapter (supplied) to the device and the mains outlet.
Use the type of electrical power supply indicated on the label.
2
ON/OFF
Switch device on pressing key ON/OFF, the LED is switched on and the device is ready.
Switch device off pressing key ON/OFF.
25
4.2
Opening cover
To open the device cover proceed as follows.
1
Lift the opening lever.
2
Open the device cover.
26
4.3
Loading the paper roll
To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any
scraps of paper.
1
PAPER
CORE
MAX 10mm
Open the device cover (see par. 4.2).
Place the roll in the paper compartment and pull out the paper for a few centimetres.
Use paper rolls in accordance with the measure for the double roll up of the paper at the roll core.
2
VROOM
Close the device cover and wait until the paper is automatically loaded .
27
Pairing with Bluetooth devices
4.4
The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part software)
or from a mobile device Android, iOS and Windows Phone after installing the application CUSTOM PRINT, downloadable
from the DOWNLOADS section of https://www.custom.biz site.
To perform the wireless printing with a device equipped with Bluetooth connectivity is needed to pair with device.
NOTE: The windows used in this paragraph may be different from the screens that appear on the device used for printing and may vary depending on the version of the operating system.
Window
1
3
BT BUILD VERSION
XXXXXXXXXXXXXX
Rx
<serial number>
Write down the 16-digit serial number indicated
on the label of the printer (see par. 2.3).
= 121016A IDPS
Wireless......................................... :
ON
RS232 Baud Rate ......................... :
RS232 Data Length ....................... :
RS232 Parity ................................. :
RS232 Handshaking ..................... :
Busy Condition .............................. :
USB Address Number ................... :
Pairing BT...................................... :
BT AutoReconnect......................... :
USB Virtual COM........................... :
Autofeed ........................................ :
Print Mode ..................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Enabled
Disabled
Disabled
CR Disabled
Normal
Make sure that the WIRELESS parameter on the
printer is set to ON and that the BT AUTORECONNECT
parameter is set to DISABLED (see chapter. 5).
2
4
ON
FEED
Turn on the printer and print
a setup report (see par. 5.1).
28
On the PC status bar click the
Bluetooth icon.
5
“Pairing BT” = Disabled
8
<< Device and Printer
Add a device
Bluetooth Devices
Search Devices and Printer
Add a device
Add a printer
Select a device to add to this computer
Windows will continue to look for new devices and display them here.
No items match your search.
<device_serial number>
Bluetooth
Other
What if Windows doesn’t find my device?
Next
Cancel
If the parameter BT PAIRING of the printer is set to
DISABLED (see par. 5.4), click the NEXT key to confirm
the pairing and skip to step 11.
In the window that opens,
click ADD DEVICE.
6
9
“Pairing BT” = Enabled
Add a device
Add and device
Select a device to add to this computer
Windows will continue to look for new devices and display them here.
Select a pairing option
Create a pairing code for me
The device has a keypad.
Enter the device’s pairing code
The device comes with a pairing code.
Check for one on the device or in thr device manual.
<device_serial number>
Pair without using a code
This type of device, such as a mouse, does not require a
secure connection.
What if Windows doesn’t find my device?
Next
How can I tell if my device has a pairing code?
Cancel
Next
Click the NEXT key.
Cancel
If parameter PAIRING BT of the printer is set to
ENABLED (see par. 5.4), click
ENTER THE DEVICE’S PARING CODE.
7
10
Add a device
Select a device to add to this computer
Add a device
Windows will continue to look for new devices and display them here.
Enter the pairin code for the device.
<device_serial number>
Bluetooth
Other
This will that yo are connecting to the connect device.
1234
1234
The code is either displayed on your device or the information that
came with the device.
What if Windows doesn’t find my device?
Next
Cancel
What if Windows doesn’t find my device?
Next
Locate your Bluetooth printer in the list of proposed
devices (<device_serial number>)
and select it with a click.
Cancel
Enter the PIN (1234) and
click the NEXT key.
29
Mac OS X
11
1
Add a device
XXXXXXXXXXXXXX
This device has been successfully added to this computer
Windows is now checking for drivers and will install them if
necessary. You may need to wiait for this to finish before your device
is ready to use.
To verify if this device finished installin properly, look for it in
Device and Printers.
<serial number>
<device_serial number>
What if Windows doesn’t find my device?
Write down the 16-digit serial number indicated
on the label of the printer (see par. 2.3).
Close
In the confirmation message that appears, click
DEVICE AND PRINTERS.
2
12
ON
All control panel item
Add aa device
Device and printer
Search Devices and Printer
Add a printer
Device (3)
Monitor
PC
<device_serial number>
FEED
Turn on the printer and print
a setup report (see par. 5.1).
Check that your device appears in the list
of paired devices.
3
BT BUILD VERSION
NOTE: Once that has occurred the association (pairing)
between the host and printer, this remains active even
in the event of switching off, interruption of communication, etc.
30
= 121016A IDPS
Wireless......................................... :
ON
RS232 Baud Rate ......................... :
RS232 Data Length ....................... :
RS232 Parity ................................. :
RS232 Handshaking ..................... :
Busy Condition .............................. :
USB Address Number ................... :
Pairing BT...................................... :
BT AutoReconnect......................... :
USB Virtual COM........................... :
Autofeed ........................................ :
Print Mode ..................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Enabled
Disabled
Disabled
CR Disabled
Normal
Make sure that the WIRELESS parameter on the
printer is set to ON and that the BT AUTORECONNECT
parameter is set to DISABLED (see chapter. 5).
e
ECT
7
4
“Pairing BT” = Enabled
Ricerca
Search
Bluetooth
Bluetooth
Dispositivi
Devices
Opzioni...
<dispositivo_numero
di serie>
<dievice_dserial
number>
Abbina
Pair
La chiave
d’accesso non coincide
Pairnig
falled
attivo
Bluetooth On
Disattiva
Bluetooth
Turn
Bluetooth
Off
Ora
visibile come
Now
discoverable
as
<Bluetooth>
<Bluetooth>
Mostra
Bluetooth
nella barra
Show
Bluetooth
in menu
bar dei menu
Avanzate...
Advanced...
??
If parameter PAIRING BT of the printer is set to
ENABLED (see par. 5.4), click the PAIR key.
An error message appears on the screen.
Click the PAIR key again.
On the PC status bar click the
Bluetooth icon.
5
Bluetooth: On
Turn Bloetooth Off
8
Send File to Device...
Browse File to Device...
Bluetooth
Search
Devices
Open Bluetooth Preferences...
<dievice_dserial number>
Options...
Pair
Pairnig falled
In the dropdown menu click
OPEN BLUETOOTH PREFERENCES.
Bluetooth On
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
6
“Pairing BT” = Disabled
Advanced...
Show Bluetooth in menu bar
Bluetooth
Click OPTIONS key.
Devices
<device_serial number>
?
Search
Pair
9
Not connected
Bluetooth On
Search
Bluetooth
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
Devices
Enter the code show on <device_serial number> to pair it with.
Options...
Pair
<dievice_dserial number>
See the documentation Pairnig
that came
falled with your Bluetooth device
if you don’t know the code or are having troble pairing.
Bluetooth On Code:
Show Bluetooth in menu bar
Advanced...
?
1234
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
If parameter PAIRING BT of the printer is set to
DISABLED (see par. 5.4), locate your printer
(<device_serial number>) and select it with a click.
Click the NEXT key to confirm the pairing
and skip to step 10.
Cancel
Show Bluetooth in menu bar
Pair
Advanced...
?
Enter the PIN (1234)
and click PAIR key to confirm.
31
Linux
10
Bluetooth
1
Search
Devices
<device_serial number>
XXXXXXXXXXXXXX
Pair
Connected
Bluetooth On
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
<serial number>
Show Bluetooth in menu bar
Advanced...
Write down the 16-digit serial number indicated
on the label of the printer (see par. 2.3).
?
Check that your device appears in the list
of paired devices.
2
ON
FEED
Turn on the printer and print
a setup report (see par. 5.1).
3
BT BUILD VERSION
NOTE: Once that has occurred the association (pairing)
between the host and printer, this remains active even
in the event of switching off, interruption of communication, etc.
32
= 121016A IDPS
Wireless......................................... :
ON
RS232 Baud Rate ......................... :
RS232 Data Length ....................... :
RS232 Parity ................................. :
RS232 Handshaking ..................... :
Busy Condition .............................. :
USB Address Number ................... :
Pairing BT...................................... :
BT AutoReconnect......................... :
USB Virtual COM........................... :
Autofeed ........................................ :
Print Mode ..................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Enabled
Disabled
Disabled
CR Disabled
Normal
Make sure that the WIRELESS parameter on the
printer is set to ON and that the BT AUTORECONNECT
parameter is set to DISABLED (see chapter. 5).
e
ECT
7
4
“Pairing BT” = Disabled
Bluetooth Devices
Adapter
Device
View
help
Setup...
Search
<device_serial number>
Connect To:
Unknown
<xx:xx:xx:xx:xx:xx>
Serial Port
ISend a File...
Browse Device...
Pair
Trust
Setup...
Rename device...
Remove...
Disconnect
In the dropdown menu, click the PAIR key.
If parameter PAIRING BT of the printer is set to
DISABLED (see par. 5.4) skip to step 9.
On the PC status bar click the
Bluetooth icon.
5
Turn Bluetooth off
8
“Pairing BT” = Enabled
Make Discoverable
Bluetooth Devices
Setup New Device...
Adapter
Send Files to Device...
Device
View
help
Setup...
Search
<device_serial number>
Browse Files on Device...
Paring request
Unknown
<xx:xx:xx:xx:xx:xx>
Pairing request for device:
<device_serial number> (xx:xx:xx:xx:xx:xx)
Enter PIN code for authentication:
Recent Connections...
Devices...
1234
Adapter...
Show input
Local Services...
Stop
OK
Plugins
Help
Exit
In the dropdown menu click
DEVICES.
6
If parameter PAIRING BT on the printer is set to
ENABLED (see par. 5.4), enter the PIN (1234) and
click OK to confirm.
9
Bluetooth Devices
Adapter
Device
View
help
Setup...
Search
Bluetooth Devices
Adapter
<device_serial number>
Unknown
<xx:xx:xx:xx:xx:xx>
Locate your printer (<device_serial number>)
and select it with a click.
Device
View
help
Setup...
Search
<device_serial number>
Helmet
<xx:xx:xx:xx:xx:xx>
Check that your device appears in the list
of paired devices.
33
NOTE: Once that has occurred the association (pairing)
between the host and printer, this remains active even
in the event of switching off, interruption of communication, etc.
Android
1
XXXXXXXXXXXXXX
<serial number>
Write down the 16-digit serial number indicated
on the label of the printer (see par. 2.3).
2
ON
FEED
Turn on the printer and print
a setup report (see par. 5.1).
3
BT BUILD VERSION
= 121016A IDPS
Wireless......................................... :
ON
RS232 Baud Rate ......................... :
RS232 Data Length ....................... :
RS232 Parity ................................. :
RS232 Handshaking ..................... :
Busy Condition .............................. :
USB Address Number ................... :
Pairing BT...................................... :
BT AutoReconnect......................... :
USB Virtual COM........................... :
Autofeed ........................................ :
Print Mode ..................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Enabled
Disabled
Disabled
CR Disabled
Normal
Make sure that the WIRELESS parameter on the
printer is set to ON and that the BT AUTORECONNECT
parameter is set to DISABLED (see chapter. 5).
34
e
ECT
7
4
O
Bluetooth
I
Available devices
<Bluetooth device>
<Bluetooth device>
Press the SETTINGS icon on your
Android device.
<device_serial number>
Locate your printer (<device_serial number>)
and select it with a click.
5
8
Bluetooth
Bluetooth paring request
To pair with:
<device_serial number>
Press the Bluetooth icon.
Type the device’s required PIN
1234
_________________________________
Usually 0000 or 1234
PINcontains letters or symbols
6
You may also need to type this PIN
on the other device.
Cancel
Bluetooth
O
I
Move the switch to ON to enable the Bluetooth
communication and start searching
for available devices .
OK
1
2
3
4
5
6
7
8
9
0
.
,
Done
If parameter PAIRING BT on the printer is set to
ENABLED (see par. 5.4) enter the PIN (1234) and
press the OK key to confirm.
If the parameter BT PAIRING on the printer is set to
DISABLED (see par. 5.4) pairing is
automatically performed.
35
iOS
9
1
XXXXXXXXXXXXXX
Bluetooth
O
I
<serial number>
Paired deviceas
<device_serial number>
Write down the 16-digit serial number indicated
on the label of the printer (see par. 2.3).
Available devices
<Bluetooth device>
<Dispositivo Bluetooth>
Once pairing is completed, do not turn
off Bluetooth communication. Otherwise,
communication will be interrupted.
2
ON
FEED
Turn on the printer and print
a setup report (see par. 5.1).
3
BT BUILD VERSION
NOTE: To print with a device Android you need to install
the application CUSTOM PRINT available in the DOWNLOAD of the site https://www.custom.biz.
36
= 121016A IDPS
Wireless......................................... :
ON
RS232 Baud Rate ......................... :
RS232 Data Length ....................... :
RS232 Parity ................................. :
RS232 Handshaking ..................... :
Busy Condition .............................. :
USB Address Number ................... :
Pairing BT...................................... :
BT AutoReconnect......................... :
USB Virtual COM........................... :
Autofeed ........................................ :
Print Mode ..................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Enabled
Enabled
Disabled
CR Disabled
Normal
Make sure that the WIRELESS parameter on the
printer is set to ON and that the BT AUTORECONNECT
parameter is set to DISABLED (see chapter. 5).
he
NECT
4
7
Setting Bluetooth
Bluetooth
OTHER DIVICE
<Bluetooth device>
<device_ serial number>
Press the SETTINGS icon,
on your iOS device.
5
Locate your printer (<device_serial number>)
and select it with a click.
Bluetooth
8
Enter PIN
Press the Bluetooth icon.
Cancel
<device_serial number>
Pair
1234
PIN
6
1
2
ABC
3
DEF
Setting Bluetooth
4
GHI
Bluetooth
7
PQRS
5
JKL
8
TUV
6
MNO
9
WXYZ
0
Move the switch to ON to enable the Bluetooth
communication and start searching
for available devices .
If parameter PAIRING BT on the printer is set to
ENABLED (see par. 5.4) enter the PIN (1234) and
press the PAIR key to confirm.
If the parameter BT PAIRING on the printer is set to
DISABLED (see par. 5.4) pairing is
automatically performed.
37
Windows Phone
9
1
XXXXXXXXXXXXXX
Setting Bluetooth
Bluetooth
<serial number>
MY DIVICE
<device_serial number>
connect
i
Write down the 16-digit serial number indicated
on the label of the printer (see par. 2.3).
OTHER DIVICE
<Bluetooth device>
2
Once pairing is completed, do not turn
off Bluetooth communication. Otherwise,
communication will be interrupted.
ON
FEED
Turn on the printer and print
a setup report (see par. 5.1).
3
BT BUILD VERSION
NOTE: To print with a device iOS you need to install the
application CUSTOM PRINT available in the DOWNLOAD of the site https://www.custom.biz.
38
= 121016A IDPS
Wireless......................................... :
ON
RS232 Baud Rate ......................... :
RS232 Data Length ....................... :
RS232 Parity ................................. :
RS232 Handshaking ..................... :
Busy Condition .............................. :
USB Address Number ................... :
Pairing BT...................................... :
BT AutoReconnect......................... :
USB Virtual COM........................... :
Autofeed ........................................ :
Print Mode ..................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Enabled
Disabled
Disabled
CR Disabled
Normal
Make sure that the WIRELESS parameter on the
printer is set to ON and that the BT AUTORECONNECT
parameter is set to DISABLED (see chapter. 5).
e
ECT
7
4
SETTING
Bluetooth
Status
On
<Bluetooth device>
tag to pair
<device_serial number>
Press the SETTINGS icon
on the WIndows device.
tag to pair
advanced
5
Locate your printer (<device_serial number>)
and select it with a click.
8
Bluetooth
Press the Bluetooth icon.
Pairing
<device_serial number>
Enter your PIN to connect
1234
done
cancel
6
1
SETTING
Bluetooth
Status
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
0
+
On
#
advanced
Move the switch to ON to enable the Bluetooth
communication and start searching
for for available devices.
If parameter PAIRING BT on the printer is set to
ENABLED (see par. 5.4) enter the PIN (1234) and
press the DONE key to confirm.
If the parameter BT PAIRING on the printer is set to
DISABLED (see par. 5.4) pairing is
automatically performed.
39
9
SETTING
Bluetooth
Status
On
<device_serial number>
paired
<Bluetooth device >
tag to pair
advanced
Once pairing is completed, do not turn
off Bluetooth communication. Otherwise,
communication will be interrupted.
NOTE: To print with a device Windows Phone you need
to install the application CUSTOM PRINT available in
the DOWNLOAD of the site https://www.custom.biz.
40
5
CONFIGURATION
5.1
Coniguration mode
To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows.
NOTE: To change the parameters you can use the PRINTER SET tool downloadable from the DOWNLOADS section
of https://www.custom.biz site.
1
ON
FEED
PRINTER SETUP
2
While pressing the FEED key,
switch on the device by pressing the ON/OFF key.
The device prints the report with the settings parameters.
Follow the instruction printed on paper to proceed with configuration procedure.
41
5.2
Setup report
The following igures show the setup reports of the device. The shown values for parameters are sample values; for the
list and the description of device parameters see the following paragraphs.
Standard models
DEVICE NAME and
FIRMWARE MODULES
RELEASE
<device>
SCODE <code>
-
rel.
FCODE <code>
-
rel.
PRINTER SETUP
DEVICE
STATUS
Wi-Fi
COMMUNICATION
Wireless........................................... :
OFF
PRINTER
PARAMETERS
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Address Number ..................... :
USB Virtual COM............................. :
Autofeed .......................................... :
Print Mode ....................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
Black Mark Alignment ...................... :
Black Mark Threshold..................... :
Black Mark Distance [mm].............. :
PaperEnd Buffer Clear .................... :
Font Type......................................... :
Code Table [num] ............................ :
USB Virtual COM............................. :
Print Density.................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Disabled
CR Disabled
Normal
A=15 B=20 cpi
Normal
Enabled
40%
+15
Disabled
International
00
Disabled
0%
KEYS FUNCTIONS
42
PRINTER TYPE .............................. <device model>
PRINTING HEAD TYPE .................. <head model>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EXTERNAL MEMORY TEST ................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
[V] = 23.70
HEAD TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
CUT COUNTER
= 1
[ PUSH ]
enter Printer setup
[ FAST PUSH ] skip setup
Wi-Fi models
DEVICE NAME and
FIRMWARE MODULES
RELEASE
<device>
SCODE <code>
-
rel.
FCODE <code>
-
rel.
PRINTER SETUP
DEVICE
STATUS
Wi-Fi
COMMUNICATION
PRINTER
PARAMETERS
KEYS FUNCTIONS
PRINTER TYPE .............................. <device model>
PRINTING HEAD TYPE .................. <head model>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EXTERNAL MEMORY TEST ................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
[V] = 23.70
HEAD TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
CUT COUNTER
= 1
[Network configuration]
DHCP Client .............................. :
Disabled
IP Address .................................. :
Subnet Mask ............................. :
Default Gateway ........................ :
192.168. 10. 52
255.255.255. 0
192.168. 0. 5
[Wi-Fi]
WiFi SSID .................................. :
Security Type ............................. :
Wireless ..................................... :
MAC Address WiFi .................... :
Custom
NONE
ON
00-00-00-00-00-00
Wireless........................................... :
ON
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Address Number ..................... :
USB Virtual COM............................. :
Autofeed .......................................... :
Print Mode ....................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
B. Mark Alignment .......................... :
B. Mark Threshold .......................... :
B. Mark Distance [mm] ................... :
PaperEnd Buffer Clear .................... :
Font Type......................................... :
Code Table [num] ............................ :
USB Virtual COM............................. :
Print Density.................................... :
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Disabled
CR Disabled
Normal
A=15 B=20 cpi
Normal
Enabled
40%
+15
Disabled
International
00
Disabled
0%
[ PUSH ]
enter Printer setup
[ FAST PUSH ] skip setup
43
Bluetooth models
DEVICE NAME and
FIRMWARE MODULES
RELEASE
<device>
SCODE <code>
-
rel.
FCODE <code>
-
rel.
PRINTER SETUP
PRINTER TYPE ..............................
PRINTING HEAD TYPE ..................
INTERFACE ....................................
PROGRAM MEMORY TEST...........
DYNAMIC RAM TEST.....................
EXTERNAL MEMORY TEST ..........
CUTTER TEST................................
HEAD VOLTAGE
[V] =
HEAD TEMPERATURE
[°C] =
POWER ON COUNTER
=
PAPER PRINTED
[cm] =
CUT COUNTER
=
BT PRINTER ID
=
PAIRING BT PIN
=
BT BUILD VERSION
=
<device model>
<head model>
BLUETOOTH
OK
OK
OK
OK
23.70
25
4
40
1
Wireless......................................... :
ON
PRINTER
PARAMETERS
BT AutoReconnect......................... :
Pairing BT...................................... :
RS232 Baud Rate ......................... :
RS232 Data Length ....................... :
RS232 Parity ................................. :
RS232 Handshaking ..................... :
Busy Condition .............................. :
USB Address Number ................... :
USB Virtual COM........................... :
Autofeed ........................................ :
Print Mode ..................................... :
Chars / inch ................................... :
Speed / Quality.............................. :
Black Marck Alignment .................. :
Black Marck Threshold .................. :
Black Marck Distance [mm] ........... :
PaperEnd Buffer Clear .................. :
Font Type....................................... :
Code Table [num] .......................... :
USB Virtual COM........................... :
Print Density.................................. :
Disabled
Disabled
19200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Disabled
CR Disabled
Normal
A=15 B=20 cpi
Normal
Enabled
40%
+15
Disabled
International
00
Disabled
0%
KEYS FUNCTIONS
[ PUSH ]
enter Printer setup
[ FAST PUSH ] skip setup
DEVICE
STATUS
Wi-Fi
COMMUNICATION
44
<device_serial number>
1234
121016A IDPS
5.3
Device status
The device operating status is indicated in the coniguration print-out in which, next to the name of the components displayed, the following information is given:
PRINTER TYPE
device model
PRINTING HEAD TYPE
print head model
INTERFACE
interface present
PROGRAM MEMORY TEST
OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST
OK appears if functioning and NOT OK if faulty
EXTERNAL MEMORY TEST
OK appears if functioning and NOT OK if faulty
CUTTER TEST
OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE
voltage of the head
HEAD TEMPERATURE
temperature of the head
POWER ON COUNTER
number of power-ups made
PAPER PRINTED
centimetres of paper printed
CUT COUNTER
number of cuts performed
BT PRINTER ID *
printer identiier
PAIRING BT PIN *
printer password
BT BUILD VERSION *
irmware release of the Bluetooth module
NOTE: * : Only for Bluetooth models.
45
5.4
WI-FI communication
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off
DHCP CLIENT
Setting of the DHCP protocol:
Disabled D = protocol disabled
Enabled =
protocol enabled
NOTE: This parameter can't be modiied by setup
IP ADDRESS
IP address of device; this parameter is assigned by the network administrator.
NOTE: This parameter can't be modiied by setup
SUBNET MASK
P address of device; this parameter is assigned by the network administrator.
NOTE: This parameter can't be modiied by setup
DEFAULT GATEWAY
This parameter identiies the Gateway IP address used to send applications to the external
network.
NOTE: This parameter can't be modiied by setup
Wi-Fi SSID
IP address of Wi-Fi; this parameter is assigned by the network administrator..
NOTE: This parameter can't be modiied by setup
SECURITY TYPE
Security Protocol:
None D
WPA
WPA2
= protocol disabled
= WPA protocol enabled
= WAP2 protocol enabled
NOTE: This parameter can't be modiied by setup
MAC ADDRESS
This is the number, provided by the constructor, that identiies the device; this number is
univocal.
NOTE: This parameter can't be modiied by setup
WIRELESS
Activation of the Bluetooth or Wi-Fi communication:
ON
OFF D
NOTE: If the WIRELESS parameter is set to ON (enabled) do not connect any communication cable to the device and disconnect all the communication cables from the
device.
ATTENTION:
Any changes to network parameters will interrupt browser connection. If the server not responding you must reconnect
to the new IP address set.
46
5.5
Printer parameters
This device allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off and they are stored in non-volatile memory.
BT AUTORECONNECT
Setting the automatically connection function (only for Apple devices)
Disabled D =
Enabled
=
AUTORECONNECT function disabled. To communicate with the printer
must perform the pairing between the Apple device and the printer when
communication is interrupted (power off, stand by, etc.).
AUTORECONNECT function enabled. The printer automatically attempts to restore the connection with the last device connected Apple
whenever communication is interrupted (power off, stand by, etc.).
Before enabling this function, you must perform the pairing between
the Apple device and printer.
NOTE: The parameter is printed only for Bluetooth models.
PAIRING BT
Setting the paring function for the Bluetooth devices:
Disabled D
Enabled
= pairing function disabled. No passkey is requested to make association
= pairing function enabled. To set it entering the pincode/passkey indicated
on the setup report PAIRING BT PIN (1234).
NOTE: The parameter is printed only for Bluetooth models.
To communicate with Bluetooth devices Apple set the parameter to Disabled.
RS232 BAUD RATE
Communication speed of the serial interface:
1200
2400
4800
9600
19200 D
38400
57600
115200
NOTE: Parameter valid only with serial interface.
RS232 DATA LENGTH
Number of bit used for characters encoding:
7 bits/char
8 bits/char D
NOTE: Parameter valid only with serial interface.
RS232 PARITY
Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd =
odd value for parity bit
NOTE: Parameter valid only with serial interface.
47
RS232 HANDSHAKING
Handshaking:
XON/XOFF D = software handshaking
Hardware =
hardware handshaking (CTS/RTS)
NOTE:
Parameter valid only with serial interface.
When the receive buffer is full, if handshaking is set to XON/XOFF, the device sends
the XOFF (0x13) on the serial port. When the receive buffer has cleared once again, if
handshaking is set to XON/XOFF, the device sends the XON (0x11) on the serial port.
BUSY CONDITION
Activation mode for Busy signal:
OffLine/ RXFull = busy signal is activated when the device is both in OffLine status and
the buffer is full
RXFull D =
busy signal is activated when the buffer is full
NOTE: Parameter valid only with serial interface.
USB ADDRESS NUMBER
Numerical address code for the univocal identiication of the USB device (in case of
more than a USB device connected with the same PC):
0D
1
AUTOFEED
2
3
4
5
6
7
8
9
Setting of the Carriage Return character:
CR disabled D = carriage Return disabled
CR enabled = carriage Return enabled
PRINT MODE
Printing mode:
Normal D = enables printing in normal writing way
Reverse = enables printing rotated 180 degrees
CHARS / INCH
Font selection:
A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi D
NOTE: CPI = Characters Per Inch
SPEED / QUALITY
Setting of printing speed and printing quality:
Normal D
High Quality
BLACK MARK ALIGNMENT
Alignment management:
Disabled D = the black mark alignment is not performed
Enabled = the black mark alignment is performed
48
BLACK MARK THRESHOLD
Threshold value for the recognition of the presence of black mark by the black mark
sensor:
0.75V
1.00V
1.25V
1.50V
1.75V D
2.00V
2.25V
2.50V
2.75V
NOTE: If the BLACK MARK ALIGNMENT parameter is disabled, this parameter is
not printed.
BLACK MARK DISTANCE
BLACK MARK DISTANCE is the minimum distance (in mm) between the upper edge
of ticket and the black mark (see chapter 10).
The numeric value of the distance is made up with the following four parameters for
the setting of three digits (two for the integer part of the number, one for the decimal
part and of the sign):
Setting the digit for tens:
B. MARK DISTANCE [mm x 10]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for units:
B. MARK DISTANCE [mm x 1]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for decimals:
B. MARK DISTANCE [mm x .1]
0D
1
2
3
4
5
6
7
8
9
NOTES:
For example, to set the black mark distance to 15 mm, modify the parameters as
follows:
BLACK MARK DISTANCE [mm x 10]
=1
BLACK MARK DISTANCE [mm x 1] = 5
BLACK MARK DISTANCE [mm x .1]
=0
If the BLACK MARK ALIGNMENT parameter is disabled, the parameters for the
BLACK MARK DISTANCE are not printed.
PAPEREND BUFFER CLEAR
Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
Disabled D = the data remain in the receive buffer. When the paper runs out, the device
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled = when the paper runs out, all data in the receive buffer are deleted.
49
FONT TYPE
Setting of the font type:
International D
=
Chinese GB18030 =
Enables the use of the 256 characters font tables
Enables the use of the chinese extended font GB18030-2000
NOTE: When the INTERNATIONAL font is enabled, you need to choose the character
code table (parameter CODE TABLE). When the Chinese or Korean fonts is enabled,
the selection of the character code table is suspended (parameter CODE TABLE).
CODE TABLE [NUM]
Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the
setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0D
1
2
3
4
5
Setting the digit for units:
CODE TABLE [num x 1]
0D
1
2
3
4
5
6
7
8
9
NOTE:
See the paragraph 7.7 to learn about the character tables corresponding to the
identiication numbers set with this parameter.
The character tables set with this parameter are the same set with the command
0x1B 0x74 (refer to the commands manual of the device).
USB VIRTUAL COM
Setting the USB port as a virtual serial port:
Disabled D
Enabled
= virtual COM disabled
= virtual COM enabled
NOTE: To use this coniguration it is necessary to install an addictional driver.
PRINT DENSITY
Adjusting the printing density:
-25%
-12%
50
0% D
+12%
+25%
5.6
Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal Dump mode). For each character sent, the receipt contain an indication of the hexadecimal and ASCII values (if
the characters are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:
HEXADECIMAL DUMP
31
39
37
68
73
66
65
6F
6F
77
72
6B
64
73
66
6A
32
30
38
6B
64
73
69
72
75
65
69
6C
66
64
6B
6B
33
31
39
6A
66
64
6F
69
77
72
6F
73
6B
66
F2
6C
34
32
75
73
6B
66
79
75
65
69
75
64
73
6B
6A
68
35
33
69
64
6A
6B
75
77
72
6F
77
66
64
6A
73
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
51
52
6
MAINTENANCE
6.1
Paper jam
1
3
Open the device cover
(see par. 4.2).
2
Pull the paper in order to have the damaged part
outside the device.
4
Lift the damage paper,
check and remove possible scraps of paper
along the cutter path.
Close the cover.
53
6.2
Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Printhead
Use isopropyl alcohol
Platen roller
Use isopropyl alcohol
EVERY 5 PAPER CHANGES
Cutter
Paper path
Sensors
Use compressed air
Use compressed air or tweezers
Use compressed air
EVERY 6 MONTHS OR AS NEEDED
Printer case
Use compressed air or a soft cloth
For speciic procedures, see the following pages.
NOTE: If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
54
6.3
Cleaning
For periodic cleaning of the device, see the instructions below.
Paper path
Sensors
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.2).
2
Disconnect the power supply cable and
open the device cover (see par. 4.2).
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the device sensors
by using compressed air.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the area involved in the passage of paper
by using compressed air.
55
Printhead
Platen roller
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.2).
Disconnect the power supply cable and
topen the device cover (see par. 4.2).
2
2
ISOPROPYL ALCOHOL
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Clean the printinghead by using
a non-abrasive cloth moistened with isopropyl.
56
ISOPROPYL ALCOHOL
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Clean the platen roller by using
a non-abrasive cloth moistened with isopropyl.
Case
Cutter
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.2).
Disconnect the power supply cable.
2
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
To clean the device,
use compressed air or a soft cloth.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
ON
Alcohol, solvent
Clean the cutter compartment from the inside
using compressed air.
57
6.4
Upgrade irmware
9. Select the serial communication port (ex. COM1):
Select the system communication port
WARNING: During communication between PC/device
for the irmware update it is strictly forbidden to disconnect the communication cable or to remove the power
supply of the devices not to endanger the proper functioning of the device.
NOTES:
The latest irmware of the device is available in the
download area of the web site https://www.custom.biz
Available port
OK
COM1
Firmware rel.:COM2None
COM3
Hardware rel.:COM4None
COM5
PSW Version :
None
COM6
File [*.cfg] :
None
Printer type:
None
Cancel
Select port:
None
Selected port
COM1
File (*.psw):
C:\<device>.PSW
Select (*.psw):
Install on the PC used for device upgrading the UPGCEPRN software available in the download area of the
web site https://www.custom.biz.
Begin upgrade
Data flush status...
Upgrade status:
Port config:
No upgrade thread active...
Communication port not init
UPDATE VIA SERIAL INTERFACE
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see par. 2.3).
2. Go to the web site https://www.custom.biz and download the appropriate irmware release from the DOWNLOAD area.
3. Print the setup report (see chapter 5).
4. Switch off the device.
5. Connect the device to the PC using a serial cable (see
paragraph 3.1).
6. Switch on the device.
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:
10. Detecting and setting of the parameters necessary for
serial communication are performed automatically and
then updating begins.
11. After a few minutes a message on the screen warns
that the update is completed.
Upgrade OK
Upgrade succesfully completed.
OK
12. Print a new setup report to verify the new irmware
release (see chapter 5).
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
File (*.psw):
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
No upgrade thread active...
58
Port config:
Communication port not init
UPDATE VIA USB INTERFACE
Select Printer
ATTENTION:
Only during the irmware update, the connection between PC and device must be direct, without the use
of wireless HUB.
<device1>
<device2>
<device3>
<device4>
<device5>
Only during the irmware update, do not connect or
disconnect other USB devices.
Selected Printer
NOTE: For communication via USB you must install on
PC the device driver available in the download area of
the web site https://www.custom.biz.
<device1>
OK
Port filtering...
Cancel
USB
Select the system communication port
Available port
OK
COM4
Firmware rel.:COM5None
COM6
Hardware rel.:COM7None
COM9
PSW Version :
None
USB
File [*.cfg] :
None
Proceed as follows:
1. Write down the product code (14 digits) printed on the
Printer type:
None
Cancel
Select port:
None
Selected port
USB
File (*.psw):
C:\<device1>.PSW
product label (see par. 2.3).
2. Go to the web site https://www.custom.biz and down-
Select (*.psw):
Begin upgrade
load the appropriate irmware release from the DOWNData flush status...
LOAD area.
3. Print the setup report (see chapter 5).
4. Switch off the device.
Upgrade status:
5. Connect the device to the PC using a USB cable (see
Port config:
No upgrade thread active...
Communication port not init
paragraph 3.1).
6. Switch on the device.
7. Launch the software UPGCEPRN.
10. After a few minutes a message on the screen warns
that the update is completed.
8. Select the update ile .PSW location:
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
Upgrade OK
Upgrade succesfully completed.
OK
File (*.psw):
Select (*.psw):
Begin upgrade
11. Print a new setup report to verify the new irmware
release (see chapter 5).
Data flush status...
Upgrade status:
No upgrade thread active...
Port config:
Communication port not init
9. Select item USB and then select the USB device among
those proposed (e.g. device1):
59
60
7
SPECIFICATION
7.1
Hardware speciications
GENERALS
Sensors
Emulations
Printing driver
Head temperature, paper presence,
detection of black mark,
cover open
CUSTOM/POS
Windows XP,
VISTA (32/64bit),
Windows 7 (32/64bit),
Windows 8 (32/64bit),
Windows 8.1 (32/64bit),
Windows 10 (32/64bit),
OPOS,
Linux (32/64bit),
Android,
Windows Phone,
iOS,
MacOSX
INTERFACES
USB port
12 Mbit/s (USB 2.0 full speed)
RS232 serial port
from 1200 to 115200 bps
RJ12 drawer port
24 V
MEMORIES
Receive buffer
20 Kbytes
Flash memory
4 Mbytes (+1Mbyte internal to the micro)
RAM memory
2 Mbytes
Graphic memory
1 logo (576 x 910 dots)
PRINTER
Resolution
Printing method
203 dpi (8 dot/mm)
Thermal, ixed head
61
Head life (1)
50 Km / 100M pulses
Printing width
72 mm
Printing mode
Normal, 90°, 180°, 270°
Printing format
Character fonts
Printable barcode
Printing speed (1) (2)
Height/Width from 1 to 8, bold, reverse, underlined, italic
54 character code tables (see par. 7.7)
Extended chinese GB18030-2000
UPCA, UPCE, EAN13, EAN8,
CODE39, ITF, CODABAR, CODE93,
CODE128, CODE32, PDF417
Normal = 140 mm/s
High Quality = 100 mm/s
PAPER
Type of paper
Paper width
Paper weight
Paper thickness
Recommended types of paper
External roll diameter
Internal roll core diameter
Core thickness
Thermal rolls, heat-sensitive side on outside of roll
80 mm ± 0.5 mm
from 55 g/m2 to 60 g/m2
63 μm
KANZAN KF50
MITSUBISHI PF5067
max. 80 mm
12 mm (+ 1 mm)
25 mm (+ 1 mm)
2 mm (+1 mm)
Paper end
Not attached to roll core
Core type
Cardboard or plastic
CUTTER
62
Paper cut
Partial
Estimated life (1)
1000000 cuts
WI-FI MODULE SPECIFICATIONS
Standards
IEEE 802.11b/g
Wireless speed
11 Mbps
Protocol supported
TCP/IP, IPv4
Security
40 bits and 128 bits WPA and WPA2 encryption
Antenna
2.4-GHz chip antenna
Power supply
DC 3.3 V
BLUETOOTH MODULE SPECIFICATIONS
2.0 Class 2 - SPP (Serial port proile)
Communication speed
PRINTER ELECTRICAL SPECIFICATIONS
Power supply
24 Vdc ±10% (optional external power supply)
Medium consumption (2)
Stand-by consumption
1A
0.05 A
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod. 963GE020000041 (3)
Power supply voltage
Frequency
from 100 Vac to 240 Vac
from 50 Hz to 60 Hz
Output
24 V, 2.5 A
Power
60 W
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod. 963GE020000046 (optional)
Power supply voltage
Frequency
from 100 Vac to 240 Vac
from 50 Hz to 60 Hz
63
Output
24 V, 2.5 A
Power
60 W
ENVIRONMENTAL CONDITIONS
Operating temperature
from 0°C to +50°C
Relative humidity
from 10% Rh to 80% Rh
Storage temperature
from -20 °C to +70 °C
Storage relative humidity
from 10% Rh to 90% Rh
NOTES:
(1) : Respecting the regular schedule of cleaning for the device components.
(2) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
(3) : For receipts with wide black zones is recommended the optional power supply cod. 963GE020000046 that provides
a peak current higher for larger time intervals.
7.2
Character speciications
Character set
Character density
3
11 cpi
15 cpi
20 cpi
32
42
56
Chars / sec
1815
2310
3080
Lines / sec
55
55
55
2.25 x 3
1.75 x 3
1.25 x 3
Number of columns
Characters (L x H mm)-Normal
NOTE: Theoretical values.
64
7.3
Device dimensions
Length
150 mm
Height
117 mm
Width
140 mm
Weight
920 g
NOTES:
Dimensions referred to devices without paper roll.
All the dimensions shown in following igures are in millimetres.
117
85
140
150
65
7.4
Power supply dimensions cod. 963GE020000041
Length
116 mm
Height
33 mm
Width
52.5 mm
33
NOTE: All the dimensions shown in following igures are in millimetres.
AC INLET
52.5
n.c.
2 1
3
116
66
GND
DC OUTPUT WIRE
+24V
7.5
Power supply dimensions cod. 963GE020000046 (optional)
Length
127 mm
Height
35.5 mm
Width
56 mm
35.5
NOTE: All the dimensions shown in following igures are in millimetres.
AC INLET
56
n.c.
2 1
3
GND
127
+24V
DC OUTPUT WIRE
67
7.6
Paper speciication
Paper with black mark for ixed sensor
The following image shows the placement of the black mark on the thermal side of the paper. For more information about
the use of paper with black mark see chapter 10.
All the dimensions shown in following igures are in millimetres.
12
Cutting line
4÷6
min 50
THERMAL SIDE
13
28
Printing line
+0.5
10 0
PAPER WIDTH 80 mm
68
Character sets in CUSTOM/POS emulation
7.7
The printer has 3 internal fonts with a width of 11, 15, 20 cpi, which can be associated with one of the coding tables stored
on the device.
The selection of the font and the encoding table is done via command (see the commands manual of the device) or through
the setup procedure by properly setting the parameter “Chars / Inch”, “Code Table” (see par. 5.4).
The following is the complete list of coding tables that can be installed on the device.
<CODETABLE>
CHARACTER TABLES
0
PC437 - U.S.A., Standard Europe
1
Katakana
2
PC850 - Multilingual
3
PC860 - Portuguese
4
PC863 - Canadian/French
5
PC865 - Nordic
11
PC851 - Greek
on request
12
PC853 - Turkish
on request
13
PC857 - Turkish
From Release 4.1
and subsequent
14
PC737 - Greek
15
ISO8859-7 - Greek
on request
16
WPC1252
on request
17
PC866 - Cyrillic 2
18
PC852 - Latin 2
19
PC858 for Euro symbol at position 213
20
KU42 - Thai
21
TIS11 - Thai
on request
26
TIS18 - Thai
on request
30
TCVN_3 - Vientamese
on request
31
TCVN_3 - Vientamese
on request
32
PC720 - Arabic
on request
33
WPC775 - Baltic Rim
on request
34
PC855 - Cyrillic
69
<CODETABLE>
70
CHARACTER TABLES
35
PC861 - Icelandic
on request
36
PC862 - Hebrew
37
PC864 - Arabic
38
PC869 - Greek
on request
39
ISO8859-2 - Latin 2
on request
40
ISO8859-15 - Latin 9
on request
41
PC1098 - Farci
on request
42
PC1118 - Lithuanian
on request
43
PC1119 - Lithuanian
on request
44
PC1125 - Ukranian
on request
45
WPC1250 - Latin 2
46
WPC1251 - Cyrillic
on request
47
WPC1253 - Greek
on request
48
WPC1254 - Turkish
on request
49
WPC1255 - Hebrew
on request
50
WPC1256 - Arabic
on request
51
WPC1257 - Baltic Rim
on request
52
WPC1258 - Vientamese
on request
53
KZ1048 - Kazakhstan
on request
255
Space page
8
CONSUMABLES
The following table shows the list of available consumables for device:
DESCRIPTION
CODE
67300000000398
THERMAL PAPER ROLL
weight = 58 g/m2
width = 80 mm
Ø external = 80 mm
Ø core = 12 mm
71
72
9
ACCESSORIES
The following table shows the list of available accessories for device:
DESCRIPTION
CODE
963GE020000041
POWER SUPPLY
(for technical speciications, see the paragraph 7.1)
963GE020000046
POWER SUPPLY
(for technical speciications, see the paragraph 7.1)
26500000000352
SERIAL CABLE
9 pin male connector - 9 pin female connector
length = 1.8 mt
USB CABLE
A-B type
length = 1.8 mt
26500000000356
73
74
10
ALIGNMENT
Device is provided with a sensor for the use of alignment black mark printed on paper in order to handle roll of tickets with
pre-printed ields and a ixed length;
The alignment sensor assembled on the device is “relection” sensor: this kind of sensor emits a band of light and detects
the quantity of light relected to it. The presence of the black mark is therefore detected by the amount of light that returns
to the sensor, considering that the light is relected by the white paper and absorbed by the black mark.
The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.
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10.1
Enable alignment
Device is provided with one sensor for alignment, placed on the on the internal side of the cover for paper compartment.
To guarantee the alignment, it is necessary enable the parameter BLACK MARK ALIGNMENT during the setup procedure
(see chapter 5) and set the correct value of this parameter as described in the following table.
VALUE OF THE
BLACK MARK ALIGNMENT
PARAMETER
USING MODE
OF SENSOR
BLACK MARK TYPE
Disabled
-
Alignment disabled
Enabled
Relection
Black mark printed on the
thermal side of paper
SENSOR
76
Paper with black mark on the thermal side
The following igure show the usable format of paper and the corresponding sensor used for alignment:
SENSOR
Direction
of paper
feed
THERMAL
SIDE
10.2
Calibration
77
The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of
whiteness of the paper used and the degree of black of the mark printed on paper.
The device automatically performs the self-calibration during the setup procedure only if the BLACK MARK ALIGNMENT
parameter is set to ENABLED (see chapter 5)
When self-calibration starts, the device performs some paper feeds and then it prints the calibration result and the value of
the PWM duty-cicle of the alignment sensor driver so that it can be perform an optimal black mark detection:
AUTOSETTING BLACK MARK : OK
POLARIZATION VOLT : 2.4V [75%]
The AUTOSETTING BLACK MARK parameter indicates the result of the self-calibration procedure; OK will appear if it has
been successful, NOT OK will appear if the procedure has failed.
After the printing of the procedure result, the device offers the execution of the function of paper characterization CHARACTERIZE PAPER and the change of the BLACK MARK THRESHOLD parameter which represents the detection threshold
of the black mark. Choosing the YES value for the CHARACTERIZE PAPER, parameter, the device prints a graphic representation (see following igures) of the outgoing voltage of the alignment sensor (expressed as a percentage) and the
BLACK MARK THRESHOLD value.
This graphic representation is useful to set the most suitable value to assign to the BLACK MARK THRESHOLD parameter
and then to better identify the optimal threshold value which takes into account the variations of the signal and the small
oscillations around zero.
The following igure shows an example of paper with the non-thermal paper printed with black marks: the outgoing voltage
is constant while passing the white paper between two black marks and presents a peak at each black mark.
In this case, the optimal value for BLACK MARK THRESHOLD parameter is placed about half of the peak
NON-THERMAL SIDE
Peak
THERMAL SIDE
BLACK MARK
THRESHOLD
78
The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics
(for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the BLACK
MARK THRESHOLD parameter is located about halfway between the peak value and the maximum value of the “noise”.
NON-THERMAL SIDE
Peak
THERMAL SIDE
BLACK MARK
THRESHOLD
Noise
If the maximum value of “noise” read by the sensor is very close to the peak value, it might be dificult to place the value of
the BLACK MARK THRESHOLD at an intermediate point. In these cases, it is mandatory that the portion of paper between
the point of printing end and the front of black mark is completely white (no graphics). In this way, the only next graphic
detected by the sensor for alignment after the printing end will be the black mark.
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10.3
Alignment parameters
The “alignment point” is deined as the position inside the ticket to use for the black mark alignment.
The distance between the black mark edge and the alignment point is deined as BLACK MARK DISTANCE.
Referring to the front of the black mark, the value of BLACK MARK DISTANCE value varies from 0 mm minimum and
22 mm maximum.
If the BLACK MARK DISTANCE value is set to 0, the alignment point is set at the beginning of the black mark.
Alignment
point:
black marck front
Alignment
point
PRINTING DIRECTION
+
0
80
positive values of
BLACK MARK DISTANCE
The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the
alignment sensor, the print head, cutter (cutting line) and paper out mouth.
A B
A = distance between printing head and cutter = 13.5 mm
B = distance between printing head and alignment sensor = 15 mm
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CUSTOM/POS EMULATION
To deine the alignment point you need to set the device parameters that compose the numerical value of the BLACK MARK
DISTANCE parameter (see par. 5.4).
For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must
be set on the following values:
BLACK MARK DISTANCE [mm x 10]
BLACK MARK DISTANCE [mm x 1]
BLACK MARK DISTANCE [mm x .1]
:1
:5
:0
The BLACK MARK DISTANCE parameter, may be modiied as follows:
• during the setup procedure of the device (see chapter 5).
• by driver.
Using the PRINTER SET tool downloadable from the DOWNLOADS section of https://www.custom.biz site.
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10.4
Printing area
In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless
for the next alignment), it is important to well calibrate the height of the printing area of the ticket according to functional
the inter-black mark distance..
The following igure shows an example of tickets with BLACK MARK DISTANCE set to 0:
Cutting line
Printing line
Printing line
Cutting line
PRINTING DIRECTION
28
13
A
PRINTING
AREA
H
D
A
L
A
“Non-printable area” of 15 mm generated from:
“Distance between black mark front/cutting line” - “Distance between black mark front/printing line”
where:
“Distance between black mark front/cutting line” =
“Distance between black mark front/printing line” =
28 mm
13 mm
(ixed distance)
(ixed distance)
H
Distance between the irst and the last print line, called “Height of the printing area”.
L
Ticket length.
D
Automatic feed for alignment at the next black mark.
To use all the black marks on the card, you must comply with the following equation:
H+A≤L
The height of the printing area (H) can be increased to make no progress on alignment (D) but no further.
83
84
11
TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
3
XXXXXXXXXXXXXX
Rx
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.3).
Customer Service Department:
[email protected]
(worldwide)
or
[email protected]
2
(specific for North/South American customers)
FW
Send an e-mail to the technical service,
with the data collected.
<device>
SCODE. <code>
FCODE. <code>
-
rel.
rel.
PRINTER SETTINGS
PRINTER TYPE
= <device model>
PRINTING HEAD TYPE
= <head model>
INTERFACE ......................................... USB
PROGRAM MEMORY TEST................ OK
STATIC RAM TEST.............................. OK
EEPROM TEST.................................... OK
CUTTER TEST..................................... OK
HEAD VOLTAGE [V]
= 23.70
Print a setup report (see paragraph 5.1).
The setup report shows
the firmware release.
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86
Rev. 1.20
Part Number : 76200000005100
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
[email protected] - www.custom.biz
All rights reserved
www.custom.biz
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