Customer Self Service Kiosk

Customer Self Service Kiosk
W1000
Customer Self Service Kiosk
User Guide (June 2015, Version 1.0)
We would like to know
your opinion on this publication.
Please send us a copy of this page
if you have any constructive criticism on:
- the contents
- the layout
- the product.
We would like to thank you in advance
for your comments.
With kind regards,
Wincor Nixdorf International GmbH
R&D SAT11
Wohlrabedamm 31
D-13629 Berlin
e-mail: retail.documentation@wincor-nixdorf.com
_________________________________________________________________________________
Your opinion
Order No. 1750269380B
All product names mentioned in this document are registered trademarks.
Copyright© Wincor Nixdorf International GmbH, 2015
All rights including the rights to the translation, reprinting and transmission or copying by any
means, in whole or in part are reserved.
Offenders will be liable for damages. All rights including rights resulting from a patent grant or
registration of a utility or design are reserved.
Contents
1
Scope of the Document ................................................................................................................... 1
2
Warranty .......................................................................................................................................... 1
3
Important Notes............................................................................................................................... 2
3.1
Connecting Peripherals ............................................................................................................. 3
3.2
Note on the Laser...................................................................................................................... 3
4
Scope of Delivery ............................................................................................................................. 4
4.1
Serial Number ........................................................................................................................... 4
5
Electrostatic sensitive devices (ESD) ................................................................................................ 5
6
W1000 – Components ..................................................................................................................... 6
6.1
Exterior...................................................................................................................................... 6
6.2
Interior ...................................................................................................................................... 7
7
Opening the W1000 ......................................................................................................................... 8
8
Start up / Shutdown the System ...................................................................................................... 9
8.1
Start up the System................................................................................................................... 9
8.2
Shutdown the System ............................................................................................................. 10
8.3
Disconnecting the System from the Mains ............................................................................. 11
9
TH230+ ........................................................................................................................................... 12
9.1
Safety Instructions .................................................................................................................. 12
9.2
Operator Panel........................................................................................................................ 12
9.3
Changing the Paper Roll .......................................................................................................... 15
9.4
Cleaning the TH230 Print Head............................................................................................... 17
10
Technical Data ............................................................................................................................ 19
10.1
Dimensions .......................................................................................................................... 19
10.1.1
Weight ............................................................................................................................. 19
10.2
Display 19” .......................................................................................................................... 19
10.3
LCD Display .......................................................................................................................... 20
10.4
Printer TH230+ .................................................................................................................... 21
11
Cleaning Instructions .................................................................................................................. 23
11.1
General Information............................................................................................................ 23
11.2
Maintenance and Service .................................................................................................... 23
11.3
Terminal Housing ................................................................................................................ 23
11.4
Approved Cleaning Materials .............................................................................................. 24
12
Certificates.................................................................................................................................. 25
12.1
CE Marking .......................................................................................................................... 25
12.2
FCC-Class A Declaration....................................................................................................... 25
13
Recycling the W1000 .................................................................................................................. 26
W1000
1
User Guide
Scope of the Document
Notes are marked by this symbol.
Caution! Identifies action requiring caution.
The responsibility for all technical and special prerequisites for installation of W1000 is with the
customer.
Installation as well as connection of W1000 may only be executed by technically trained personnel.
The safety instructions given in this document should be strictly followed when handling the W1000.
Further safety, installation and maintenance instructions can be found in the manuals supplied with
the components.
In case of doubts or questions please contact Wincor Nixdorf International:
servicesupport@wincor-nixdorf.com
2
Warranty
Wincor Nixdorf guarantees generally a warranty engagement for 12 months beginning with the date
of delivery. This warranty engagement covers all damages which occur despite a normal use of the
product.
Damages because of
•
improper or insufficient maintenance,
•
improper use of the product or unauthorized modifications of the product,
•
inadequate location or surroundings
will not be covered by the warranty.
For further information on the stipulation consult your contract.
All parts of the product which are subject to wear and tear are not included in the warranty
engagement. For detailed warranty arrangements please consult your contract documents.
Your service contract is different. Please contact your local service provider for all questions.
1
User Guide
3
W1000
Important Notes
Terminals supplied by Wincor Nixdorf International GmbH comply with the respective safety
regulations for data-processing installations and information technology installations, including
electrical office equipment for use within an office environment.
•
After the assessment and evaluation of the structural conditions on-site the installation must be
conducted by a trained professional.
Whenever work of any kind is done on the device, as well as when data cables are plugged
and unplugged, the device must be completely disconnected from the line voltage.
•
Terminals may only be repaired by authorized technicians.
•
Unauthorized opening of the housing or inexpert repairs can result not only in considerable
personal danger, but will also invalidate your warranty and liability protection.
•
Always consult the enclosed documentation before doing any work with this terminal.
•
If this terminal is brought from a cold environment into a heated place of business, condensation
may occur. Before operation, the terminal must be completely dry. Therefore, an acclimatization
period of at least two hours must be adhered too.
•
Always lay the supply leads and cables in such a way that they cannot be stepped on or tripped
over.
•
Exchange damaged cables immediately.
•
In order to completely disconnect the terminal from the power source use the separator in the
fuse box\building installation.
•
Make sure that no objects (such as paper clips) can reach the interior of the terminal, since
electrical shocks or short-circuits could result.
•
Ensure that the W1000 receives adequate ventilation to avoid overheating.
•
During an electrical storm, data cables should not be plugged in or being unplugged.
•
Keep the terminal away from vibrations, dust, humidity and heat.
•
Ensure that used parts are disposed of in an environmentally friendly manner.
•
In case of an accident (such as a damaged housing, entry of liquids or foreign objects), switch the
terminal off and use the separator to completely disconnect the terminal from power source.
•
The W1000 is the result of state-of-the-art technology. Therefore, please also ensure that the
W1000 is operated under modern building and technical conditions in order to ensure flawless
and efficient operation. The terminal and other information technology hardware should only be
connected to electrical supply networks with a separate protective earth wire (PE). This type of
electrical supply network is referred to as a TN-S network. Do not use PEN conductors.
Also follow the recommendations set forth in DIN VDE 0100 Part 540, Appendix C2 as well as
EN50174-2, §5.4.3 (www.DIN.de). This will help prevent malfunctions.
•
National Electrical Code ANSI/NFPA 70
2
W1000
User Guide
•
Canadian Electrical Code, Part I, CSA C22.1
•
Transport the terminal only in its original packaging (to protect it against knocks and bumps).
•
Always keep the ventilation slots free of obstruction to ensure adequate air circulation and avoid
overheating.
•
If a lithium battery is supplied with the terminal, ensure that the battery is replaced with an
equivalent type. Otherwise there is danger of explosion! Lithium batteries may only be replaced
with identical types or other types recommended by the manufacturer.
•
Batteries must be disposed of according to local regulations on the disposal of special waste.
3.1
Connecting Peripherals
Use only shielded cables when connecting terminals to the system to ensure compliance with international Rules and Regulations for radiated emission as well as to achieve a high immunity against
external disturbances.
3.2
Note on the Laser
The barcode reader contains a light-emitting diode (LED), classified according to LASER Class 1:
3
User Guide
4
W1000
Scope of Delivery
Unpack the parts and make sure that every item at the packing list is included.
If you find
-
shipping damage or
-
discrepancies between the contents of the package and the packing list or
-
defects,
please inform your vendor or Wincor Nixdorf International GmbH (WN) sales location immediately.
Also provide the packing list and the packing list item and serial numbers for the effected unit.
4.1
Serial Number
Please find the Serial Number on the type label attached inside the housing.
4
W1000
5
User Guide
Electrostatic sensitive devices (ESD)
Your service contract is different. Please contact your local service provider or all questions.
When you handle components fitted with ESDs, you must observe the following points under all
circumstances:
•
Unplug the power before inserting or removing components containing ESDs.
•
While working with ESDs you must discharge yourself by using an ESD wrist strap or grounding
cable to connect yourself at all times to the earth connector of power socket or a grounded
object.
•
Place all components containing ESDs on a static-safe base.
•
The equipment and tools you use must be free of static charges.
•
Always hold boards with ESDs by their edges. Do not touch the components.
•
Never touch pins or conductors on boards fitted with ESDs.
5
User Guide
W1000
6
W1000 – Components
6.1
Exterior
1
3
5
2
6
4
6
1
Display
4
Scanner
2
Printer
5
EFT
3
Magnetic Lock
6
Card Reader
W1000
6.2
User Guide
Interior
5
4
1
4
6
2
7
3
8
9
1
BEETLE /M-II or M-III
6
Display
2
Power Distributor
7
EFT
3
Printer
8
Card Reader
4
Speaker
9
Scanner
5
Backlight
7
User Guide
7
W1000
Opening the W1000
Open the printer flap with the magnetic key. To do so, slightly press the key on to the marking at
the housing.
Unlock the door with the key and open the device to reach all components.
Close the device in reverse order.
Remove the key before closing the printer cover.
8
W1000
User Guide
8
Start up / Shutdown the System
8.1
Start up the System
The system will start up automatically, when it will be provided with power.
If this does not work, please open the device (see chapter Opening the W1000)
and push the ON/OFF button at the BEETLE to switch the system on (see picture below).
If the display does not start up push the ON/OFF button at the display to switch it on
(see picture below).
Ensure that the W1000 has been installed correctly to the house installation and the LAN cable is
properly connected.
9
User Guide
W1000
The delivered system is completely configured. There are just a few things to do, before starting up
the W1000.
A 16A fuse complying with IEC60127 (breaking capacity of 1500A) must be part of the
building installation.
The power supply system must be equipped with separately guided protective earth conductors (PE).
This kind of electricity system is knows as TN-S network. Do not use PEN conductors!
Rating of 22” W1000:

8.2
100-240 V, 50 Hz, 2 A
Shutdown the System
Shut down the device by finishing the application.
10
W1000
8.3
User Guide
Disconnecting the System from the Mains
To remove the system completely from the mains open the device (see chapter Opening the
W1000) and unplug the power cable at BEETLE.
11
User Guide
9
TH230+
9.1
Safety Instructions
W1000
The printer should only be disassembled or repaired by a technician, who is certified by
Wincor Nixdorf.
To ensure quality print and normal lifetime, use recommended or good quality paper.
Do not allow the printer to start printing when there is no recording paper installed,
otherwise the print head and platen roller will be damaged.
Do not touch the cutter and tear bar of the printer.
The thermal head is an ESD-sensitive terminal. To prevent damage, do not touch either its
printing part or connecting parts.
The print head is a thermal element and it is at high temperature during printing or just
after operation, therefore please do not touch it and its peripherals for safety reasons.
9.2
Operator Panel
FEED
If you push this button once and release it, the printer feeds paper for one line (1/6 inch).
If you push this button and hold it down, the printer feeds the paper as long as the button is
not released.
The button can be locked by the application software and then will be without function.
12
W1000
User Guide
POWER
All LED off
Power is not stable
Green POWER LED on
Power is stable
Green POWER LED blinking
Printing speed may be low (*) if necessary contact your
technical support
(*) The printer will run with the lowest power value (48W) if a non current power supply unit from
Wincor Nixdorf or an external power supply unit without automatic current identification is used.
With a suitable power supply unit type the maximal power value can be defined with the
configuration menu from 48 Watt up to 90 Watt.
PAPER
Yellow PAPER LED off
Paper is properly inserted.
Yellow PAPER LED on
Paper roll near end.
Yellow PAPER and red ERROR on
Paper end is reached.
ERROR
Red ERROR LED off
Normal condition
Red ERROR LED on
Not ready for operating. Printer cover is not closed or
in combination with Yellow PAPER LED on, paper end
is reached
Red ERROR LED blinking
An error occurs. Switch the printer off and on again. In
case of no success contact your technical support.
13
User Guide
LED overview
Power
Paper
W1000
POWER
PAPER
ERROR
green
yellow
red
off
off
off
14
No power
on
Power on
blinking
If necessary call for technical support
off
Paper properly inserted
on
Paper near end
on
Error
Meaning
on
Paper end
blinking
If necessary call for technical support
on
Cover not closed
W1000
9.3
User Guide
Changing the Paper Roll
In the W1000 paper rolls with 90mm outer diameter cannot be installed.
Open the printer flap with the magnetic key. To do so, slightly press the key on to the marking at
the housing.
Press the OPEN button to open the printer cover.
15
User Guide
W1000
For a paper roll exchange follow the steps below:
•
Remove the (nearly) empty paper roll and any residual paper.
The print head is a thermal element and it is at high temperature during printing or just
after operation, therefore please do not touch it and its peripherals for safety reasons.
•
If necessary clean the print head and the rubber roller (see next chapter).
•
Unwind the outer layer (winding) of the paper roll.
•
Insert the paper roll. Lay the unwinded paper over the front edge of the printer.
Close the printer cover.
16
W1000
9.4
User Guide
Cleaning the TH230 Print Head
Clean the print head and the rubber roller at least every three months. In case of an intensive use of
the printer clean both items more often to guarantee a stable print quality.
Rubber Roller
Print Head
Open the printer cover and remove the paper-roll; the rubber roller and the print head mechanism
are then visible.
Let the print head cool down before cleaning it.
Clean print head and rubber roller with a soft lint-free cloth moistened with pure Isopropyl alcohol
(e.g. ISOPADS which can be ordered from Wincor Nixdorf, spare part number 01750104065)
17
User Guide
W1000
Visually inspect the print head. If you can still see dirt, the cleaning procedure must be repeated. You
can identify the relevant and important thermal element zone by the thin line crossed by wires.
Paper End Sensor
Pay attention not to damage the paper end sensor when cleaning the print head.
Do not touch the rubber roll with your fingers.
While cleaning turn the rubber roller by hand with the lateral gear wheel Make sure that the entire
roller will be cleaned.
Cleaning the print head not properly, may cause an early failure.
Wait until the isopropyl alcohol is evaporated.
Insert the (new) paper-roll and close the cover. Print out a test ticket (see application
handbook) and verify the printing quality (density, alignment and consistency).
18
W1000
10
User Guide
Technical Data
10.1 Dimensions
The terminal will be delivered in a box: 1100 mm x 78mm x 500 mm.
10.1.1 Weight
Device: ca. 48 kg
Base plate: ca. 80 kg
Pillar: ca.25 kg
10.2 Display 19”
19
User Guide
W1000
10.3 LCD Display
Display
Dimensions (including stand)
Net Weight (Approx.)
Power Supply
Power Consumption Operating:
LCD Size / Type
Active Area
Pixel Pitch
Panel Resolution
Display Mode
Display Color
Contrast Ratio
Brightness (without touch)
(Projected Capacitive)
Response Time
Viewing Angle -Viewing Angle -Video Input Format Video:
Video Sync Format
Video Input Frequency
Video Signal Input
517.4 (W) X 313.3 (H) X 46.0 (D) mm
5.5 kg
DC 12V, 4.16A
45W (typ.) / Sleep: 3W / Off: 1W
21.5" diagonal TFT Active Matrix Panel
476.64 (H) X 268.11 (V) mm
0.24825 (H) X 0.24825 (V) mm
1920 X 1080 (Max.)
VGA 720 X 400 (70 Hz)
VGA 640 X 480 (60/66/70/72/75 Hz)
SVGA 800 X 600 (60/70/72/75 Hz)
XGA 1024 X 768 (60/70/75 Hz)
SXGA 1280 X 1024 (60/70/75 Hz)
WXGA+ 1440 X 900 (60/75 Hz)
WSXGA 1680 X 1050 (60 Hz)
1920 X 1080 (60 Hz)
16.7M (6 bits + HI-FRC)
1000:1
300 nits (typical)
270 nits (typical)
5ms (typical)
Horizontal 170 (typical)
Vertical 160 (typical)
RGB Analog 0.7V peak to peak
Separated H&V Sync. / Composite Sync. / Sync-on Green
31.47kHz ~ 82.3kHz / 56Hz ~ 75Hz (Horizontal / Vertical)
D-sub 15 pin Female (Analog) / DVI-D
Environment
Temperature
Temperature
Humidity
Humidity
- Operating 0 C ~ +40 C
- Storage -20 C ~ +60 C
- Operating 20% ~ 80% (Noncondensing)
- Storage 10% ~ 90% (Noncondensing)
OSD Keys
Control Key
OSD Option
Horizontal Size,
OSD Timeout,
Power On/Off, Select, Down, Up, Menu
Contrast, Brightness, Auto Adjust, Left / Right, Down / Up
Fine, OSD Left / Right, OSD Down / Up
Factory Reset, Language, RGB
Plug & Play
Compliance
Touch
Touch Technology
Touch Interface
20
o
o
o
o
o
o
DDC 2B Compatible
TUV, CE, UL, CUL, FCC-B, RoHS
Projected Capacitive
USB (Type-B)
W1000
User Guide
10.4 Printer TH230+
Technology
High-speed thermal print
Resolution
8 dots/mm (203 dpi)
Printing speed
one colour: 220 mm/s,
two colour: 110 mm/s
Cash drawer interface
6pin RJ12, 1A@24V max.
Interface options
USB 2.0 full speed, RS232c
Cutter
Material: tempered steel,
Speed full cut: < 300ms
Paper transport
Forward; to use paper to full capacity after cutting: up to
12mm backwards (approx. 3.5 lines at 7.52 lpi)
Control functions
Print head temperature control with adjustment of print
speed
Paper near end control and paper end control
Paper cutter error message
Printer cover open/closed
Self test with printout
Option
Paper width 57,5mm,
Print width =51mm = 408 dot
Housing colour
Light grey or black
Power supply
24 V DC
Automatic and manual capacity control: 48 – 110 Watt
Dimensions
148 x 145 x 195mm (H x W x D)
Weight
Approx. 2kg (w/o paper roll)
Features
Simple Paper roll exchange: Optional two colour print with
special paper (100mm/sec)
Paper near end message: adjustable by user
21
User Guide
W1000
Statistical data
Total number of dots
Total line feeds
Total number of cuts
Max. head temperature
Paper jam counter
Cutter error counter
Thermistor error counter
High voltage/low voltage error counter
Number of firmware updates
Power on time in hours
Power on counter
Environmental conditions
5° - +45° Celsius
Humidity
5 % - 95% (not condensed)
Noise
<= 55dB(A) operation
Reliability
55 Mio lines
1,5 Mio cuts with 55g/m²
150km at 12,5% print density
Graphic feature
TH230 is fully graphic-compliant
Paper width
79.5mm - 80mm
Paper weight
55g/m² ± 5 g/m²
Paper thickness
0,055mm – 0.1mm
Thermo-Coat
Back of paper
Paper roll
Outer diameter
80mm max.
Paper roll width
80.3 max.
Paper length
~100m
Core size
Core diameter: 10mm +2mm
wall thickness of the core: max. 2mm ± o.3mm;
Paper end not glued to core.
Length of paper fold over at core: 35mm
Print width
72mm = 576 dot
All informations about the BEETLE systems please find on the Wincor Nixdorf Internet.
22
W1000
11
User Guide
Cleaning Instructions
11.1 General Information
Caution! Contact the floor fixing of the W1000 terminal with a floor cleaning machine may
cause damages!
•
Always turn off the terminal before cleaning.
•
The glass surface of the Touch Screen should be cleaned with a mild, abrasive-free, commercially
available glass cleaning product.
•
All pH neutral materials (pH 6 to 8) are good for cleaning. Cleaners with pH values 9 to 10 are not
recommended. Cleaning with water and isopropyl alcohol is possible as well.
•
Do not use solvents containing acetic acid.
•
Use a soft, fine-meshed cloth to clean the surface. Dampen the cloth slightly and then clean the
screen.
A wrong maintenance may cause damages to the screen, which are not covered by guarantee or
warranty.
11.2 Maintenance and Service
When carrying out work on the components and modules that carry an electrical charge, this
equipment must first be disconnected from the power supply.
11.3 Terminal Housing
Clean the housing with a vacuum cleaner or cloth.
23
User Guide
W1000
11.4 Approved Cleaning Materials
The items listed below can be ordered from Wincor Nixdorf branch office or your Wincor Nixdorf
sales partner.
Product Name
Order Number
Explanations
Professional cleaning set for EDP
terminals
01750097335
For cleaning and maintaining keyboards
and varnished and plastic-coated
housing
01750097332
For cleaning and maintaining delicate
EDP terminals, keyboards and housing
01750097334
For cleaning display panes
01750097331
Cleaned compressed air, FCKW-free,
for removing loose dust and dirt
particles
Cloth with ISOPROPYL 1000
pieces
01750104065
Pure isopropyl alcohol for cleaning
display
Cleaning card
01750016388
For cleaning magnetic heads and chip
contacts in ID card readers
100ml plastic cleaner in a pump
bottle
50 dust cloths
10 keyboard swabs for places
difficult to reach
Damp cleaning cloths
Dispenser box with 100 cloths
Dry cleaning cloths
Antistatic and fluff free
(Pack with 300 cloths)
Compressed air spray
PRESSAIR
400ml bottle without a valve,
70cm hose
Please note the manufacturer’s specifications on the packaging and on the information sheet included in the packaging. The product may be damaged or soiled if materials are used that are not approved or if they are used improperly.
24
W1000
12
User Guide
Certificates
12.1 CE Marking
This device complies with the requirements of EMC directive
2004/108/EC with regard to "Electromagnetic Compatibility",
2006/95/EC, "Low Voltage Directive" and RoHS directive 2011/65/EU.
Therefore, you will find the CE mark on the device or on its packaging.
12.2 FCC-Class A Declaration
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
Modifications not authorized by the manufacturer may void users authority to operate this
device. This class A digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe A est conforme à la norme NMB-003 du Canada.
25
User Guide
13
W1000
Recycling the W1000
The W1000 was designed according to the
Wincor Nixdorf standard "Environmentally
Conscious Product Design and Development”.
The W1000 is manufactured without the use of
CFCs and CCHs and is manufactured to a great
extent out of materials and components which
are recyclable.
For recycling purposes do not attach any
additional adhesive labels to the terminal.
Wincor Nixdorf disposes of old terminals in an
environmentally responsible manner at a recycling
center that is ISO 9001 and ISO 14001 certified, as
is the entire company.
Follow your local regulations on the disposal of toxic waste (such as the system ribbons).
Your Wincor Nixdorf vendor will answer any questions you have concerning returns, recycling, and
disposal of our products.
26
Wincor Nixdorf International GmbH
D-33094 Paderborn
Order No. of this Manual: 1750269380B
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