SHIPPING CHECKLIST and REPAIR INSTRUCTIONS: PLEASE

SHIPPING CHECKLIST and REPAIR INSTRUCTIONS: PLEASE
METRO SERVICE CENTER
Attn: REPAIRS DEPT.
10615 SANDEN DRIVE
DALLAS, TEXAS 75238
1-800-842-8621
Metro Service Center is the authorized service center for the following timepieces:
Armani Swiss, Burberry, Diesel Swiss, Fossil Swiss, MICHELE, Tory Burch, and Zodiac
To obtain service on your timepiece complete the attached form and follow the instructions below.
SHIPPING CHECKLIST and REPAIR INSTRUCTIONS:
 Include completed repair form (attached; please include one form per timepiece and keep a copy for your records).
 Include timepiece for repair.
 Include copy of proof of purchase or the completed warranty card for all warranty repairs. Failure to include proof
of purchase or warranty card will result in non-warranty repair costs.
 Quotes will be sent via e-mail (when provided) or by telephone when the repair charges exceed $100. (Excludes shipping and labor).
 Please enclose full payment for repair by credit card, check or money order. Check or money order must be made
payable to: Metro Service Center.
 We suggest you send your timepiece by insured, traceable means and properly packaged to protect against
damage during transit. Please be aware that Metro Service Center is not responsible for any impact / shipping
damage or lost items that may occur during transit.
 Return shipping is waived in California for repairs covered by the warranty.
 Watches are shipped back via UPS.
 Please do not send the product in the original packaging as the packaging will not be returned with the item.
 If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free
of charge at the discretion of Metro Service Center.
 For questions please contact our Customer Care representatives at 1-800-842-8621.
PLEASE ALLOW 2-4 WEEKS FROM THE DATE WE RECEIVE YOUR PACKAGE.
CRYSTAL
BEZEL
HANDS
DIAL
CASE
PUSHERS
CROWN
BRACELET
MOVEMENT
CASEBACK
CLASP
Metro Service Center
Attn: Repairs Dept.
10615 Sanden Drive
Dallas, TX 75238
msc SWISS repair form pg1-v2 07/15
WATCH REPAIR FORM
Include this form with your timepiece when sending it in for repairs.
Please include one form per timepiece.
Watches are returned via UPS
CUSTOMER INFORMATION:
(PLEASE PRINT CLEARLY)
NAME . . ...................................................................................................................................................................................... DATE ...................................................
ADDRESS ....................................................................................................................................................................... APT/SUITE #....................................................
CITY .................................................................................................. STATE ............................................................................... ZIP ...................................................
DAYTIME PHONE .......................................................................................................... HOME PHONE . . .................................................................................................
EMAIL .....................................................................................................................................................................................................................................................
REPAIR INFORMATION:
IS THE TIMEPIECE RUNNING?:
 YES
 NO
IS THE TIMEPIECE ENGRAVED?:
STYLE # FROM CASEBACK: . . .........................................................................
 YES
 NO
SERIAL # FROM CASEBACK:.........................................................................
PLEASE FULLY DESCRIBE PROBLEM HERE:
................................................................................................................................................................................................................................................................
................................................................................................................................................................................................................................................................
BRANDS SERVICED & WARRANTY PERIOD:
Please Select Your Brand:
 ARMANI SWISS - 2 Years
 MICHELE - 2 Years
 BURBERRY - 2 Years
 TORY BURCH - 2 Years
 DIESEL SWISS - 2 Years
 ZODIAC - 2 Years
 FOSSIL SWISS -
2 Years
WARRANTY REPAIRS
Warranty parts include the movement, dial, and hands. A proof of purchase from an authorized retailer is required
for all warranty repairs.
Please Check Repairs Needed:
 Movement
 Dial
 Hands
No Charge
 Battery (Within Warranty Period)
NON-WARRANTY REPAIRS
Customers are only contacted for quote approval if the repair is greater than $100 (Excludes return shipping of $12.50 and labor charge of $30.00). If Metro Service Center does not receive approval within 30 days of the 1st quote,
the watch is returned “as is”.
Please Check Repairs Needed:
 Band Replaced
 Battery Replaced
 Bezel/Case Replaced
 Crown Replaced  Crystal Replaced
 Clean Watch
 Polish Band
 Polish Case
 Maintenance Service
Batter y Replacement Only:
Quote
 Battery Replacement $42.50
PAYMENT METHOD
 CREDIT CARD
 CHECK (Payable to Metro Service Center)
 MONEY ORDER
IF CREDIT CARD, SELECT:
 MASTERCARD
 VISA
 DISCOVER
 AMERICAN EXPRESS
CREDIT CARD #:
SIGNATURE REQUIRED FOR CREDIT CARD PAYMENTS
EXPIRATION DATE:
If you have any questions regarding your TIMEPIECE, please contact our customer care at 1-800-842-8621.
please include payment with your repair. Do NOT send cash. Please provide payment in US dollars only.
Charges listed are only for customers in the USA.
Internal Use Only:
SHIPPED FROM STORE#:
Select if applicable :
 SD
NOTIFICATION # :
msc SWISS repair form pg1-v2 07/15
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