Ramcg PRODUCT WARRANTY AGREEMENT
Ramcg
PRODUCT WARRANTY AGREEMENT
PLEASE READ THIS IMPORTANT INFORMATION
LENNOX Heating & Air Conditioning products come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
1.
2.
3.
Instructions on use and care of your LENNOX equipment;
A. In order to maintain high efficiency in operation and conserve limited energy resources, we recommend a good maintenance
program on your new LENNOX equipment. Service contracts and extended warranty programs covering parts and labour are
available from most LENNOX dealers. Such programs provide a regular maintenance program and will help increase the
service life and protect your investment. Consult your local dealer or contractor for more information.
B. Make sure that your dealer or installing contractor fills out completely the COMMISSIONING ACCEPTANCE AND
WARRANTY AGREEMENT including equipment description, model number, serial number and date of installation. Complete
and forward a copy to LENNOX for registration. Keep your copy for future reference.
C. Ask your dealer or contractor to explain the system and the function and operation of the LENNOX equipment installed,
especially how to clean and replace air filters and operate the temperature controls.
D. Clean or replace filters regularly. Dirty filters reduce air flow, system efficiency and cause freeze-up during cooling cycle or
over heat temperature during heating cycle.
E. Keep all air inlets and outlets free from interference and/or blocking that could reduce air flow and may cause problems as
described in D above.
F. Have your dealer or service agent inspect your units at least at the beginning of each cooling and heating season. Planned
Service is excellent insurance against unnecessary wear, damage and inconvenience. Ask your dealer to explain the benefit
of an annual PLANNED SERVICE (PS) agreement.
The following are the responsibility of the user and are not covered by this warranty;
A. Filter cleaning and replacement.
B. Failure of unit to operate satisfactorily due to restricted air flow over the condensing coil or outdoor unit and including
recirculation.
C. Cleaning of condensate drains and pumps to prevent overflow.
D. Damage to the equipment or finish due to use of corrosive materials, atmosphere or animal urine.
E. Damage due to lack of maintenance, tampering with or altering equipment.
F. Damage due to operation of cooling equipment at outdoor temperature less than 7ºCelsius for split ducted,
-7ºCelsius for fixed speed and -15ºCelsius for inverter, unless provisions have been made for low ambient conditions.
G. Incorrect usage or application of room thermostat or control.
H. Undersized unit for the application.
If equipment will not operate - before calling your installing dealer for service;
A. Check operation of remote control and that batteries are in fully charged condition
B. Restricted air flow items (2A, B and E above).
C. Is fuel/power turned on and is fuel/power available
D. Some products are equipped with manual lockout or manual reset devices. Check with your installing dealer or operating
instructions. Reset if necessary. CAUTION: Do not reset more than once. If unit continues to malfunction, call your service
dealer. When calling your local dealer or service contractor, be prepared to supply them with complete model numbers of
equipment, along with serial numbers and installation date. Also be prepared to give them an accurate description of the
problem.
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HEATING & AIR CONDITIONING
ABN 67 000 056 717
A DIVISION OF HEATCRAFT AUSTRALIA PTY LTD
LOCKED BAG 63, WETHERILL PARK - NSW - 1851 - PHONE 13 23 50
Effective Date – September 2012
FIVE YEAR RESIDENTIAL PRODUCT WARRANTY
We warrant that your LENNOX equipment will deliver its rated heating and cooling capacity when installed, operated and serviced in strict accordance
with LENNOX recommendations as detailed in the LENNOX Engineering Handbook, Installation Instructions and Terms and Conditions of Sale. If,
within FIVE YEARS of the date of purchase, (proof of purchase is required), any part of your LENNOX heating, cooling or accessory equipment fails
because of a manufacturing defect, LENNOX will supply a replacement part free of charge, provided that the equipment has been regularly maintained
as per LENNOX instructions. This Warranty also covers the cost of labour to replace the part at the rates shown in the LENNOX schedule of rates in
force at the time of claim.
EXTENDED PARTS ONLY WARRANTY: For certain components in LENNOX equipment, the warranty period is extended to the original owner beyond
the basic five year period, provided the equipment has not been moved from its original installation.
COMPONENT
GAS HEAT-EXCHANGERS
ADDITIONAL WARRANTY PERIOD
FIVE YEARS
TOTAL PERIOD WARRANTY
TEN YEARS
What is a Gas Heat Exchanger?
A Gas Heat Exchanger is a piece of equipment built for efficient heat transfer from one medium to another. It is the metal wall or tubing that is inside the
Lennox Gas Heating Equipment/Furnace and gets heated up when the burners are ignited inside this Gas Furnace.
EXCEPTIONS TO THE LIMITED FIVE YEAR WARRANTY
LENNOX equipment is only warranted for one year unless the following conditions are met;
1. The LENNOX equipment has been commissioned by a LENNOX Authorised Dealer
2. The installing Dealer has completed and returned a Commissioning Report to HEATCRAFT AUST. PTY LTD.
3. The equipment has been regularly maintained as per LENNOX Service Instructions supplied along with the equipment.
4. LENNOX heating equipment has not been operated in atmospheres contaminated by compounds of chlorine, fluorine or any other corrosive
chemicals.
5. Return air entering LENNOX gas heating equipment is not consistently less than 10 degrees Celsius
6. LENNOX air conditioning equipment is used for providing heating and cooling for any other purpose other than what they are designed for. This
excludes applications such as computer rooms, cool rooms or any applications where there is artificial heat source that influences the room
conditions.
GENERAL WARRANTY CONDITIONS
This Warranty shall not apply if the equipment has been subjected to misuse, negligence, and accident in transit or has been tampered with or altered in
any way, except as directed in writing by LENNOX. Also this Warranty shall not apply if the electrical components have been subjected to voltages
other than the range specified on the name plate. This Warranty shall not apply to compressors unless all major system components (indoor unit,
outdoor unit and refrigeration control devices) are matched as recommended by LENNOX. This Warranty is a product related Warranty and does not
include work required to revise an incorrectly designed or installed system. Neither is it to be interpreted to cover payment for any works associated with
normal installation, commissioning or regular servicing procedures (e.g. cleaning and/or replacement of filters, refrigeration gas, oil, gaskets, etc.). In the
event of a Warranty claim, LENNOX or its agent reserves the right to allocate the work to a third party being an authorized LENNOX service dealer.
This Warranty excludes applications where LENNOX air conditioning equipment is used for providing heating and cooling for any other purpose for
which they are designed. This excludes applications such as computer rooms, cool rooms or any application where LENNOX air conditioners are used
for purposes other than for providing human comfort.
FREIGHT AND TRAVELLING EXPENSES ARE NOT INCLUDED AND ARE NOT COVERED BY THIS WARRANTY
LENNOX shall not be liable for any default or delay in performance under this Warranty caused by any contingency beyond its control, including without
limitation, war, government restrictions or restraint, strikes, fire, floods or a short or reduced supply of raw material. There are no express Warranties
other than set forth above. All implied Warranties, including the implied Warranties of merchantability and fitness for a particular purpose, are limited to
the duration of the application express Warranty, set forth above. Liability for incidental and consequential damages is excluded.
Effective Date September 2012
COMMISSIONING ACCEPTANCE AND WARRANTY AGREEMENT
To register this LENNOX Warranty, please complete the section below and return to LENNOX Heating & Air Conditioning, Locked Bag 63, Wetherill
Park, NSW 1851. Alternatively you can register online at www.lennoxaus.com.au. To get your unit repaired under Warranty, both this document
and proof of purchase must be presented.
I/WE ACCEPT THAT THE EQUIPMENT AS DETAILED IN THE COMMISSIONING REPORT HAS BEEN INSTALLED
AND COMMISSIONED TO MY/OUR SATISFACTION AND IS OPERATING TO SPECIFICATION.
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PLEASE PRINT AND COMPLETE ALL SECTIONS CORRECTLY
Name:
Address
Street:
Telephone:
Date of Installation:
Model details - Indoor/Outdoor:
Installer/Dealer details:
Address
Street:
Suburb:
Mobile:
State:
Postcode:
Outdoor Serial No.:
Suburb:
State:
Postcode:
TECHNICIAN SIGNATURE …………………………………………………………… DATE: …………………………………
RETURN THIS PAGE TO HEATCRAFT AUSTRALIA PTY LTD
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